Public Membership News - Wirral University Teaching Hospital NHS

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Thanks
to our
Charities of choice
ASDA shoppers’ green token generosity
has benefited our Neonatal Unit and Ronald
McDonald House. As chosen charities of
the Woodchurch supermarket, they were
presented with
£200 each, donated
by shoppers using
the nominated
charity bank at the
check-out.
supporters
Public Membership News
April 2013
TOKEN OF THANKS: (l-r) Cathy Churchill,
Ronald McDonald and Jacqui Morgan, Neonatal
Manager photographed with staff from ASDA,
Woodchurch.
League of Friends
N’ice gesture
Generous gift
Arrowe Park Hospital’s League of Friends
donated £50,000 towards the purchase of
an Endobronchial Ultrasound (EBUS) scope,
which will be used for the prompt diagnosis
and accurate staging of lung cancer.
Schoolgirl Cerys Lloyd wanted to give
something back following the excellent care
her father received from nurses on Ward 34
at Arrowe Park Hospital.
St Helens based Crane Building Services &
Utilities presented nursing staff in our
Neonatal Unit with £10,000 as part of its
annual charitable giving programme. The
Unit, which is in the Women and Children’s
Division, was nominated for the programme
by a Crane employee whose nephew was
successfully treated with a pioneering ‘cooling
blanket’ following his collapse at birth.
Unlike conventional bronchoscopes, EBUS
allows visualisation and biopsy of the lymph
nodes, which are located ‘outside’ the
windpipe and are often affected in lung cancer.
FAST DIAGNOSIS: League of Friends Vice
President Beryl Dare (far right) and Dr Hock Tan
and his team with the new equipment.
Cerys, a pupil at Weatherhead High School
in Wallasey, made a £500 contribution
towards an ice maker after learning that
nurses had had to go to another ward to
get ice for her father.
ICE BREAKER: (l-r) Audrey Billingsley, Deputy
Ward Manager with Cerys Lloyd and Sister
Gaynor Garner, Ward Manager.
Praise from
RCN President
NEONATAL SUPPORT: (l-r) Chris Palmer,
Crane; Beverley Wookey, Crane; Jacqui Morgan,
Neonatal Manager; Jacqui Cooper, Deputy
Manager Neonatal; Judy Lumsden, Crane.
FIRST CLASS CARE (l to r):
Gaynor Westray, Lead Nurse for Surgery;
Liz Seaton, SEAL Unit Manager and
RCN President Andrea Spyropoulos
Our nurses won praise from the highest
quarter during a recent visit by the
President of the Royal College of Nursing
to Arrowe Park Hospital.
Andrea Spyropoulos was greatly impressed by the care and
attention to patients’ needs she observed during her tour of
the hospital, which included the SEAL Unit, the ‘Memories’
reminiscence pod bar on Ward 21 (DME), and exercise
classes on Rehabilitation Ward 36.
Alternative formats –
Copies of this newsletter are available in alternative formats, including large print and audio
versions. To request a copy, please contact the Membership Office on 0800 012 1356.
Public
Membership
News
Building on Our Strengths
“Welcome to the spring edition of Public Membership News. As you will see, there
is much to celebrate as we embark on an exciting, five year transformation
programme designed to make our hospitals
the best in the North West for patient,
customer and staff satisfaction.
On page 5 you will find details of
our new campaign, Building on Our
Strengths Together, through which
we are engaging our stakeholders,
including our Public Members and
staff, on our plans for the next five
years. Your suggestions on how we
can make our Trust the best possible
place for patients to be treated and
staff to work will be immensely
valuable so please, fill in and return
the response form included with this
newsletter. Alternatively, you may
prefer to complete the form online on
our website at www.whnt.nhs.uk
Another way in which we are
working to improve the experience
of our hospitals for patients and
staff is through our First Impressions
campaign. As those of you who
have been to Arrowe Park
Hospital
recently will know,
this is already having a
positive impact on the
environment, giving it
a brighter, more
welcoming feel.
Our Council of Governors
has been extremely busy
too, working with our
Board of Directors on
important changes
brought about by the
Health and Social Care
Act 2012.
The Act enhances the
role of Governors and
provides for board
meetings to be held
in public.
CHAIRMAN MICHAEL CARR: “We are entering an exciting
new era of strengthened roles and responsibilities for our
Council of Governors as well as greater engagement with
the public and our wider community.”
Changes have also been made to
our Constitution and the size and
composition of the Council of
Governors, including a larger public
constituency to reflect patient
flows covering the North
West and North Wales.
Finally, I am delighted to report that
we have overcome some significant
challenges and have greatly improved
our services to patients by reducing
waiting times not only for routine
surgery but also for non urgent
treatment within 18 weeks.”
Michael Carr
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Governance matters
The second Francis Report emphasises the importance of putting the interests of patients at
the forefront. We have worked hard to establish a governance structure that will enable this
and have plans to further strengthen the Patient Voice through Governor and Patient
representation on our Board’s Quality and Safety Committee.
Lucy Lavan, our new Associate Director
of Governance, has been working with
Governors both on the requirements of
the Health and Social Care Act and on
reviewing the Francis recommendations
that will see an enhanced scrutiny role for
Governors. This includes engagement with,
and accountability to, Membership and the
wider public.
Said Lucy: “I have greatly enjoyed getting
to know our Governors and working with
them both on their changing roles and
on developments in our Constitution and
Membership constituencies. We have a
full and exciting year ahead involving the
appointment by the Governors of two new
Non Executive Directors.
“We have reviewed Monitor’s best practice
guidance in relation to the interaction
between our Board of Directors and our
Council of Governors. As a result, we
have reduced the size of our Council of
Governors and streamlined Governors’
meetings, which are held on a quarterly
basis and are open to the public.”
Looking ahead, Lucy will be working
with Governors on the new Membership
Strategy with the aim of developing a more
structured engagement plan for working
with Members and the wider community.
She will also support Governors with any
developments that they require to
undertake their new responsibilities.
Trust visits
We were pleased to welcome Sir David Nicholson, Chief
Executive of the NHS in England, to Arrowe Park Hospital in
February where he toured the Women and Children’s
Hospital, discussed dementia care initiatives with ward staff
and visited the Emergency Department and Assessment
Units. He was most impressed by the integration between
primary and secondary care on the units and also with the
proposed redesign of the Emergency Department’s
reception and waiting area.
The Care Quality Commission (CQC)
made an unannounced visit to review
Medicines Management, staffing
levels, safeguarding, involving
patients, care and welfare of patients
and monitoring of quality. They
visited Maternity, Coronary Care,
Ward 32 and Ward 25 (Winter Ward)
and found the Trust to be compliant
with all standards. They also noted
the positive feedback from patients.
Shadow Health Minister the Rt Hon
Andy Burham MP paid a recent visit
to the Trust, escorted by Tyrone
Roberts, Lead Nurse for Medical
Specialties. The pair spent time on
care of the elderly wards where the
Minister demonstrated a particular
interest in patients with dementia
and those at high risk from falls. They
also visited the Bed Bureau where
staff discussed real time information
on bed numbers and pressures
caused by issues such as winter
community acquired diarrhoea and
vomiting bugs, which had resulted in
some ward closures.
Public Governors
Board of Directors’
meetings
Public Governors are elected by their Constituency Members. In addition
to their statutory powers and duties, they have a primary responsibility to
represent the interests of both Public Members and members of the public.
Meetings of the Board of Directors are
held in public.
Council of Governors’ meetings
Meetings are open to the public and advertised on our website at www.
whnt.nhs.uk.
1pm Wednesday, 24th April 2013
Board Room, Education Centre, Arrowe Park Hospital
1pm, Wednesday 29th May 2013
Board Room, Education Centre, Arrowe Park Hospital
5.30pm, Wednesday, 12th June 2013
Board Room, Education Centre, Arrowe Park Hospital
4pm – 6pm, Wednesday, 18th September 2013
Board Room, Education Centre, followed by Annual Members’ Meeting at
6.30pm at Lecture Theatre, Education Centre
5.30pm, Wednesday, 11th December 2013
Board Room, Education Centre, Arrowe Park Hospital
To arrange contact with your local Governor please contact
The Membership Office, Arrowe Park Hospital
Arrowe Park Road, Upton, Wirral CH49 5PE
0800 0121 356 or email [email protected]
Greasby, Frankby, Irby,
Upton & Woodchurch
Richard Agar
Greasby, Frankby, Irby,
Upton & Woodchurch
Gwen Springall
LUCY LAVAN: Associate Director of Governance
Trust Board
changes
Bromborough
& Eastham
Ian Ferguson
Bebington &
Clatterbridge
Brian Cummings
North West
and North Wales
Helena Eaton
Bidston and
Claughton
Jean McIntosh
Bidston and
Claughton
Sue Hill
Birkenhead, Tranmere
and Rock Ferry
Evelyn Hurren
Liscard and
Seacombe
Bernadette Howden
Liscard and
Seacombe
Jane Langsdale
Leasowe, Moreton
& Saughall Massie
Vacant
West Wirral
Robert Howell
Heswall, Pensby
& Thingwall
David Steele
Neston, Little Neston,
Parkgate & Riverside,
Burton, Ness, Willaston
& Thornton
John Karran
Neston, Little Neston,
Parkgate & Riverside,
Burton, Ness, Willaston
& Thornton
Paula Williams
As many of you will know Gary
Doherty, our Chief Operating Officer/
Deputy Chief Executive, has now left
us to take up a Chief Executive post
with another Trust.
Jill Galvani, who joined our Trust on 11th March,
has been appointed as Director of Nursing and
Midwifery and Sharon Gilligan has been appointed
Acting Director of Operations from 1st April. Alistair
Mulvey’s appointment as Director of Finance has
also been confirmed. Mark Blakeman has joined as
Director of Informatics.
Two Non Executive Directors will be leaving the
Trust in June when their term of office comes to
an end. They are Anne Parker and Nick Williams.
Our Council of Governors is now in the process of
recruiting their successors.
Richard Dutton, who is Deputy Chair of our Trust
Board and Senior Independent Director, has agreed to
serve for a further year as a Non Executive Director.
New Brighton
& Wallasey
Barbara Kerr
Oxton & Prenton
Donald Shaw
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5
Creating a great
First Impression
Our campaign to create a great ‘First Impression’ of our Trust in
an environment that better reflects the standards and care that
we provide is well underway.
The redecoration of the main public
corridor on the ground floor at Arrowe
Park Hospital and replacement of flooring
in main thoroughfares is already
improving the experience of the
hospital for our patients, visitors
and colleagues.
New signage has been created
and positioned along the
corridor based on insight from
patients, staff and other hospital
users including the WEHS team.
These signs are easily visible and
readable from all directions and
consistently placed for a logical
flow of traffic.
reinforce our Trust as the hospital of choice
for this region. Representatives of a wide
range of stakeholder groups from staff and
patients to GPs and Governors have been
involved in the planning stages.
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2
View 5
6
View 4
View 2
View 3
First Impressions - Proposed Main Entrance
Main Entrance: This how the Main Entrance will look when the refurbishment is completed a bright, airy and spacious new reception and lift and lobby area plus a new Outpatients entrance
and Ambulance Lounge.
ARCHITECTS
INTERIOR DESIGNERS
T. 0161 236 6263
www.afl-uk.com
Together
The title of the campaign reflects
the dedication and hard work
of our staff in laying the solid
foundations necessary to transform
our organisation and achieve the
ambitious goals set out in our new
Five Year Strategy.
A&E: Plans for the Emergency DepartmentFirstreception
Impressions -and
A&E waiting
Reception area will greatly improve the experience of
our hospital for patients, visitors and staff.
ARCHITECTS
INTERIOR DESIGNERS
www.afl-uk.com
ARCHITECTS
INTERIOR DESIGNERS
T. 0161 236 6263
www.afl-uk.com
First Impressions - A&E Reception
In recent weeks we have been engaging
on the Strategy with our staff through
roadshows and our Trust News Network.
Now, as we enter the public phase of our
campaign, we invite all our valued Members
to take the opportunity over the coming
weeks to:
s uggest ways to make Arrowe Park
and Clatterbridge Hospitals the best in
the North West for patient, customer
and staff satisfaction
ive us your views on how we can
g
work together to make sure all our
services are truly centred around the
needs of our patients
e are the first choice of healthcare
w
partner to the communities we serve,
supporting patients’ needs from the
home through to the provision of
regional specialist services
t ell us how you think we can build
on our excellent clinical capabilities to
ensure that we are the first choice of
healthcare provider for our communities.
e will deliver exceptional customer
w
service and place our patients and
customers at the heart of everything we
do through integrated pathways of care
enabled by innovation and leading edge
technology.
Our Chronic Obstructive
Pulmonary Disease (COPD)
and Oxygen Service team has
won a prestigious national
award.
T. 0161 236 6263
Building on Our Strengths Together is
the name of an important new engagement
campaign through which we are asking our staff,
Members, partners and the general public to help
us to shape the future of our Trust.
e are the top hospital trust in the
w
North West for patient, customer and
staff satisfaction
Award
winning
service
The way we dress and talk to
patients, visitors and colleagues
is as much a part of creating
a great First Impression as
improvements to our physical
environment. We are focusing on
presenting ourselves in a manner
that inspires confidence and
demonstrates respect not only for
our patients and visitors but also
for each other.
One of the most visible ways in
which we present information
is through our public and staff
websites, which are undergoing
a major redesign to ensure they
meet the needs of users and
Strengths
The Strategy, drawn up by our Board of
Directors following discussions with clinicians
and other key staff, aims to ensure within
the next five years that:
5
4
View 1
on Our
3
View 6
Refurbishment of the
Outpatients reception area and
Ambulance Lounge is taking
place as part of a 10 month
programme of upgrading that
will result in the creation of
a redesigned and refurbished
Main Entrance, reception and
lift lobby area. Work is taking
place behind hoardings to enable
business as usual and minimise
inconvenience to patients, visitors
and staff.
Building
The accolade is for their work with the
Wirral Health Commissioning Consortium
on the Wirral Self Care Initiative. The
nurse led service delivers intensive
support for chronic lung disease patients
in primary care, helping patients to
manage their own condition and avoid
admission to hospital where possible.
All the feedback we
receive throughout the
campaign will be recorded
and analysed and used by
our Board of Directors to
inform their final
decisions on the
Trust’s Five Year
Strategy early in
the summer.
You can make your comments online
through our Trust website at
www.whnt.nhs.uk or by completing the
response form supplied separately with
this newsletter and returning it to us in a
stamped addressed envelope.
Friends and Family Test
The Friends and Family Test will be
introduced across the NHS in England
from April 2013. The test will ask
inpatients and those using Accident
& Emergency Minors whether they
would be likely to recommend our
hospital to family and friends based
on their experience. This will be an
important national performance
indicator for NHS hospital trusts.
Our Trust is well prepared to implement
the Test as we have always asked this
question as part of our Learning with
Patients programme. As well as the
Learning with Patients questionnaire
and touch screen kiosks, we will be
expanding the opportunities to provide
feedback by introducing SMS texting and
inviting views through our website.
The introduction of the Friends and
Family Test will be supported by a range
of communications to raise awareness
with staff and members of the public.
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Tribute to volunteers Improving
Chairman Michael Carr hosted a tea party on 28th
February to recognise the dedication and commitment of
four volunteers who have supported our Trust for more
than 30 years. Colleagues and friends were invited to
celebrate the event with them.
Ann Clemett
Ann joined the WRVS in
1976, chaperoning women
to ultrasound as well as
supporting the physiotherapy
team at Clatterbridge
Hospital. She has run the
Limb Centre WRVS tea bar
since it opened in 1991.
patient
safety
Innovation in anaesthesia practice
is leading to safer operations with
fewer side effects for patients
requiring complex surgery at
Arrowe Park Hospital.
Beryl Dare
A League of Friends volunteer
since our Trust was established in
1982, Beryl recruits volunteers for
the shop at Arrowe Park Hospital.
She is also Deputy Chairman for
the League, attending regular
monthly meetings and organising
the Annual General Meeting and so much more in-between.
Bertha Rostron
Many years ago Bertha, who
joined the Trust in 1982, was
asked by the Red Cross to run
the library service at Arrowe
Park Hospital. Since then she has
led a team of volunteers who
maintain books and take them
onto the wards for patients.
Anne Ryder
Anne has been a volunteer since
1982 when she was recruited by
the League of Friends to support
the fracture and orthopaedic clinic.
She is a member of the chaplaincy
team, which visits patients on the
wards to offer pastoral and spiritual
help, assistance to attend chapel
on a Sunday and communion for
those who are ward bound.
FEWER SIDE EFFECTS:
Ultrasound guided anaesthesia.
Surgical robot enables pioneering treatment
A new £1.6 million surgical
robot, the first of its kind in
Wirral, is revolutionising
prostate cancer treatment,
enabling surgeons to make
microscopic incisions with
greater accuracy than
ever before.
The ‘da Vinci Si’ surgical system, funded
through the Wirral Clinical Commissioning
Group, represents the latest in pioneering
keyhole surgery. Its millimetre accuracy
enables complex procedures to be
undertaken minimally invasively and
efficiently, reducing pain and blood loss
for patients. The risk of blood transfusion,
complications and infection is also
lessened and many patients may be safely
discharged the day after surgery. They face
fewer days with a catheter and are able to
resume normal activities more quickly.
The surgical robot is sited at Arrowe Park
Hospital, which is a regional urology
cancer centre treating patients from
Wirral, Warrington, Chester and the
Isle of Man. The robot will be used to
carry out operations on disorders of the
urinary system including the removal of
the prostate gland, hysterectomy, partial
removal of the kidney and bowel cancer
procedures.
Thanks for the
‘Memories’
A ‘pop-up pub’ called
‘Memories’ has been set up
in Ward 21 at Arrowe Park
Hospital, one of several
‘reminiscence pods’ used to
support patients with dementia.
The hospital already has two 1950s living
rooms and a ballroom is to be erected for
patients at Clatterbridge Hospital.
NHS Chief Executive Sir David Nicholson,
the Rt Hon Andy Burnham MP and the Rt
Hon Alison McGovern MP, Wirral South
(Lab), have all paid a visit to the pub and
been impressed by how realistic it is.
Leading role
Consultant Mark Watts has been appointed
Vice President and Head of Education at the
Royal College of Ophthalmologists (RCO).
Mark, a consultant at our Trust for
almost two decades, has been the
RCO’s skills tutor for the past six
years, responsible for all training
courses relating to cataract and
retinal problems. His new role,
which he takes up in May, will see
him directing the education of all
ophthalmic surgeons in training
in the UK.
Our Trust has one of only 12
training labs across the country
with a surgical EYEsi simulator,
which allows the user to perform
delicate operations in a safe, virtual
environment. It also enables highly
qualified eye surgeons to practise
leading edge surgical
techniques without any
TRAINED EYE: Mark Watts with an EYEsi surgical simulator.
risk to patients.