A Prized Resource in the Middle East
Transcription
A Prized Resource in the Middle East
Greenfield: A Prized Resource in the Middle East As the original center of world trade routes, the Middle East is being expertly navigated by Greenfield World Trade. L ike a diamond glistening on the map of the world, the Middle East dazzles the eye with its tapestry of cultural riches, untold wealth... and vast, untapped opportunity for purveyors of foodservice equipment. As in no other time in history, this land of intrigue continues to capture and hold the attention of onlookers around the globe. And like many regions that are home to ancient peoples, the Middle East offers riches only to those who learn its secrets, become familiar with its customs, and concern themselves with its needs. For many hoping for an entre into this land of nearly incalculable opportunity, Greenfield World Trade in Ft. Lauderdale, FL, a leading full-service, international provider of commercial foodservice equipment and supplies, holds the key. The firm was founded by Neal Asbury, a veteran export representative for foodservice equipment worldwide. The company represents a broad line of independent manufacturers, with complimentary product lines. “The Middle East is a fantastic mix of cultures,” says Jonathan Vadnos, Greenfield’s vice president-sales. “And due to the diversity of societies and cultures, relationships are one of the most important things there.” This perhaps more than anything else, he advises, has always been a Greenfield specialty. Routinely traveling through the region as much as seven months out of the year, Vadnos says he finds its ADVERTORIAL (continued next page) ADVERTORIAL people “very hospitable, extremely warm and very generous. I think that due to their ancient culture they have a good grasp on how to conduct business in a very professional way.” KNOWING THE PULSE OF THE MARKET Vadnos believes it’s the Middle East’s mature foodservice business that fosters such strong relationships with Greenfield. “They know they can rely on us to handle their requirements expeditiously and professionally.” The importance of helping build sales by bringing companies together cannot be over-emphasized. “I don’t just travel there and take their orders,” says Vadnos. “We bring them business. We help to create business for them, and that’s one of the collective benefits that we bring to the relationship.” Maintaining an Arabic-speaking staff, Vadnos is convinced, is “a key reason why people enjoy doing business with Greenfield. They feel free to speak in their own language to someone who understands exactly what they’re saying.” PRAISE FROM ACROSS THE REGION Testimony from Greenfield clients in many nations across the Middle East serve as evidence of the company’s varied resources and commitment to excellence. Indeed, partners across the “Greenfield is able to identify appropriate distributors in the countries, and they have the [resources] to deliver a product such as ours.” — E.J. Dealy, Manager of Strategic Sales, Insinger map sing Greenfield’s praises. Dubai, United Arab Emirates (UAE): Mathew Thomas, a principal in Ramadi Trading LLC, a distributor based here, has worked with Greenfield for close to four years, and is one of its most adamant supporters. Ramadi works with a great many of the equipment items handled by Greenfield, especially Woodstone ovens, which he says is “one of our prime products here in this market.” Forming relationships, as with the executives at Woodstone, has been a prime factor in Ramadi’s and Greenfield’s shared success. “They pass on all the information they get, and inquiries directly from the client they pass along to us,” says Thomas. “We are doing projects not only in Dubai but also in Kuwait, Bahrain, Beirut, and we’re just now going into Saudi [Arabia].” One of the most important relationships, is that between SAFE. SIMPLE. DURABLE. Call Greenfield World Trade for the complete solution to your warewashing needs. 954-202-7336 RACK UP THE SAVINGS! Commander 18-5 Single Tank Door Type Dishwasher • 60 racks/hour • 75 -150 meals/hour LOW OPERATING COSTS! Admiral 44-4 Rack Conveyor Dishwasher • 217 racks/hour • 200 - 400 meals/hour ® MACHINE COMPANY www.insingermachine.com 20 www.greenfieldworld.com ONE WORLD • ONE SOLUTION • ONE SOURCE ADVERTORIAL Ramadi and Greenfield itself. Says Thomas, “We talk to them almost every day, and exchange at least three or four e-mails a day. So you can imagine the amount of work that goes on between us.” “Before we started working with Greenfield we were dealing with one of their competitors through one of our US contacts — and it wasn’t working very well,” says Ranjan Salis, general manager for Tomaco LLC, a distributor based here. “Greenfield took over, and since then we’ve been very happy with the way they handle all our inquiries, help us meet clients and give us specific product information. Tomaco’s Greenfield connection has helped the firm in many ways, he explains. “If we’re not able to source something we talk to them and they help us from America.” And though this year has been especially trying, business never lost a step, thanks in large part to Greenfield’s ongoing efforts. “We still had Jonathan (Vadnos) here regularly, despite the political climate. Seeing their people on projects along with our sales people in order to talk to the sales team and project people illustrates how serious they are about the equipment and products they carry. And this, says Salis, “means a lot.” There are, he adds, “not many Americans travel to the Middle East these days. In spite of that, Jonathan came over frequently, and that gave us and our buyers a lot of confidence.” “Greenfield’s people are the eyes and ears and personal contacts for Eagle and its products in the Middle East.” — Larry McAllister, President/Owner, The Eagle Group Cairo, Egypt: “Greenfield is equipped with all the tools we need,” says Emad Farag, owner and managing director of Quality Kitchens International, a dealer/distributor based in here, which represents several lines all over the Middle East. “They are connected all over the world with all types of manufacturers and lines,” he notes. “If we have a kitchen that needs preparation, a bakery, a cooking line or some other items, Greenfield is the one source where we can find the lines for all these different areas.” The trust built between the two over the years, he adds, renders their business dealings even more efficient. “I have known Neal Asbury for many years as a trusted business associate as well as a friend. I know he can help us and support us whenever we need it. He knows that when he sends equipment to the Middle East he’s in safe hands dealing with a friend, not just a New LIFESTOR® Overhead Track Polymer Storage System Couples Shelving Efficiencies With Corrosion-free Long-life Eagle’s new LIFESTOR® MasterTrak® overhead track polymer storage system combines high-density storage with sanitary, corrosion-free shelving conditions. Users can optimize their storage capacity in a confined space using these overhead track systems. The overhead track is available in lengths ranging from 183 cm to 640 cm. The LIFESTOR® MasterTrak® system features polymer shelf sections with either zinc clear epoxy-plated mild steel or 16 gauge type 304 stainless steel posts, making these units more corrosion-free and bacteria-resistant than other shelving systems. Injection-molded, high-strength polymer post caps and triangular adjustable feet are standard for stationary posts. 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FAX: (302) 653-2065. 22 www.greenfieldworld.com ONE WORLD • ONE SOLUTION • ONE SOURCE ADVERTORIAL dealer. That’s why since he started his own company we’ve been following him wherever he goes.” Farag is just as complimentary about Asbury’s team. “He has a very experienced staff. They take care of everything from the first minute they receive the order until I get the shipment here in Cairo, and everything is done properly.” Abu Dhabi, UAE: Hilary Barreto, commercial manager of the foodservice equipment division of Elenco Trading has a relationship with Asbury that extends back beyond his present company’s founding, and says the partnership has helped to broaden the assortment of products available to him. “More than that, I can rely on them for a quick response to anything we need, even if it’s not among the products we regularly import,” he notes. “They travel to this part of the world so often, which is helpful. We’re able to discuss a lot of requirements and projects we’re working on. Moreover, with their extensive experience in the market I’m able to get very competitive prices.” Elenco works mostly in the UAE, though at the customer’s request it can range as far as Qatar, Bahrain, Kuwait or Saudi Arabia. “Each time I’ve worked with [Asbury], he’s gone out of his way to try and meet with us and discuss issues with us, and I think it’s very helpful. There are very few times you find the “They’re very knowledgeable about what they’re doing there. We trust Greenfield to be our resource around the Middle East.” — Rick Brua, VP Sales and Marketing, Imperial president or chief executive officer coming down and wanting to meet with you, like Greenfield does, which is impressive.” “From the service point of view,” notes Ghassan Hatoum, general manager of Emirates Kitchen Equipment, “Greenfield is far ahead of their competitors in the market due to the excellent teamwork of their staff, by giving technical support and the necessary data on demand without any delays.” Greenfield has also distinguished itself, he adds, with “better prices and credit facilities and prompt responses to our inquiries. Greenfield is definitely helping us to grow our business to a higher level.” As for regional politics and any effect it may have had on business, Hatoum notes that he and his colleagues “don’t see any changes in service. In fact, Greenfield’s service has improved quite a bit compared to previous years. It can’t be better than this.” The synonymous name in quality and value 1560 Flower Street Duarte, CA 91010 Phone: (626) 357-7411 Fax: (626) 359-5909; (800) 343-7790 Web: http://wwwimperialrange.com E-mail:[email protected] 24 www.greenfieldworld.com Imperial Commercial Cooking Equipment’s Restaurant Range Series unique features help solve many cooking challenges faced in the kitchen. Exclusively designed cast-iron top grate shields grease and debris from the pilots, eliminating build-up. Imperial offers four interchangeable burner head options. The Anti-Clogging Burner, preventing spills from plugging the burner; the AllPurpose Burner; the Wok Burner, providing direct, intense heat; and the Sauté Burner, providing a wide flame. A uniquely designed “U”–shaped burner allows even heat distribution in the oven cavity. The 35,000 BTU standard oven is a 26-1/2” (67.3cm) “Chef’s Depth”; its high capacity accommodates full sized 18” x 26” (45.7 x 66cm) sheet pans side-by-side and front-to-back. Imperial’s successful strategy is to provide customers with optimum service and pricing and with the speedy delivery of full-featured commercial cooking equipment, and top quality standards. These services have built Imperial’s solid brand name and have been the cornerstone to the company’s increasing success. Imperial can fulfill the needs of any commercial operation, from small independent restaurants to the large institutional kitchens and international quick-service chains. ONE WORLD • ONE SOLUTION • ONE SOURCE ADVERTORIAL BROAD SPECTRUM OF SERVICES he number of ways in which Greenfield can help facilitate international trade is impressive. They include: T Design Assistance. From concept development to complete design layout and site surveys to comprehensive operations planning, Greenfield helps find the perfect consultant, designer, architect, or operations planning expert who understands each country’s unique culinary culture, specific food safety laws, mechanical requirements, labor regulations, building codes and construction methods. Installation. Trained foodservice professionals worldwide provide such services as uncrating, setting in place, leveling, adjusting, providing trims and hardwares, making final connections, and calibration. Importation. Clearing goods through foreign customs often requires the services of a local licensed importer with a specific import permit. Through its worldwide network of strategic partnerships, Greenfield arranges all of these details with skill and precision. ONE WORLD • ONE SOLUTION • ONE SOURCE Consolidations. Greenfield’s export management professionals can schedule multiple shipments to a single consolidation point for coordinating container loading through delivery to any final destination. They can even consolidate furniture, decor, and non-foodservice equipment items to help reduce cost and improve efficiency. Warehousing. Comprehensive worldwide warehousing services are available to stage any project. Freight Forwarding and Shipping. The company’s international traffic professionals handle all freight forwarding and shipping details to ensure on-time deliveries worldwide. Export Documentation. The company drafts export and import documentation with individualized care and service. Its extensive experience working with foreign government agencies, in arranging necessary inspections, and with international banking regulations enables shipments to clear customs without delay, and with minimum expense. Delivery To Site. Greenfield arranges delivery from the port or staging location to the project site at minimum expense. Complete Equipment Packages. The firm provides an almost unlimited selection of world class quality foodservice equipment. Each item is carefully selected from world renowned brands to perfectly match the specific needs of each individual concept. Start-Up, Demonstration and Training. Assistance is provided in complete equipment start-up services, individual equipment demonstrations, working handson training, and comprehensive instructions on the proper use and care techniques to ensure an efficient, professional foodservice operation. Worldwide Warranty on Parts and Services. Only Greenfield provides full-service equipment warranties on every product it sells, worldwide. An extensive network of factory trained and certified service technicians stock only genuine factory parts. www.greenfieldworld.com 25 ADVERTORIAL Riyadh, Saudi Arabia: “This is not a nonsense industry. Standards are really high,” says Ghiath Malas, marketing and sales manager for Chbib Trading here. Chbib has been in the commercial kitchen business for the past 17 years, and serves as sole agent for Electrolux Foodservice Equipment. Malas, who joined Chbib 12 years ago, also likes the wide assortment of brands and products Greenfield offers. “They carry a lot of different products. In fact, they help us complete the total kitchen package we need to provide.” Buying a piece of equipment, says Malas, “requires a lot of documentation to go along with it. When we submit to the client we have to submit all the technical documents along with the machines, including the know-how of operating the machine.” Later on, if a spare part or technical backup is needed or a question needs to be answered, “we contact the Greenfield people and they contact the manufacturer directly. Any problems are easily fixed for us.” New Delhi, India: Continental Equipment, is a manufacturer and distributor of foodservice equipment, with a sales network throughout India. It is also one of the approved suppliers for McDonald’s. The company’s relationship with Neal Asbury goes back to the mid-1990s. 26 www.greenfieldworld.com “Right now we’re running the KFC rollout in the Middle East, and soon for Europe also. When successful, it should go to the US.” — Dan Raio, General Manager, Proprocess Corp. “Neal actually has been pretty big help for our company in the sense that he was our first principal when we started importing equipment,” recalls director Pawan Raj Kumar. “They were the first company which believed in us and helped us build contacts. Obviously, we gained a lot because at that time they were selling conveyor ovens, and Domino’s and Pizza Hut were just about to start in India. We did the first 30 or 40 stores completely.” Asbury has served as much as a “wise advisor” among everything else, says Kumar. “He has helped us make contact with certain other companies that supply us with a lot of other equipment that we use for projects around the country.” MANUFACTURERS MAKE THEIR MARK Among foodservice equipment manufacturers, the Greenfield World Trade name has come to mean a great many things — ONE WORLD • ONE SOLUTION • ONE SOURCE ADVERTORIAL savvy, experience, expertise, political and economic intelligence, convenience, resourcefulness and most of all, trust. According to Rick Brua, vice president of sales and marketing for Imperial Commercial Cooking Equipment in Duarte, CA, his company’s reliance on Greenfield when it comes to expanding business in the region is pretty much complete. “With Greenfield as our sole representative,” he notes, “we don’t need to hire anyone to travel to that international market. We’ve pretty much turned it over to them as our liaison.” Imperial, which signed with Greenfield about three years ago, has projects in the works throughout the Middle East. Like many others, Imperial has been impressed with Greenfield’s knack for getting “the right people in the right market,” according to Brua. “They’re very knowledgeable about what they’re doing there. We trust Greenfield to be our resource around the Middle East.” Paramount, CA-based Proprocess Corp., which markets DoughPro equipment, has brought its two-sided split grill to Taco Bell and KFC restaurants in Qatar. In all, nearly 170 units are planned before year’s end — clearly a big opportunity. “We did the rollout in the US for Taco Bell,” says Proprocess general manager Dan Raio. “Right now we’re running the KFC rollout in the Middle East, and it’s going to be in Europe Following a successful KFC rollout in the Middle 28 www.greenfieldworld.com “Greenfield has very strong roots with the community in the Middle East, and they’ve developed phenomenal relationships.” — Deron Lichte, Vice President & COO, FWE East, it should then go to the US.” Greenfield “is going to handle everything and will control the service and the warranties through their distribution in the Middle East,” notes Raio. “It makes it a lot easier for us here in the US not to be as involved.” Proprocess Corp. introduced the DoughPro line of equipment to the pizza industry in 1984. The brand includes PizzaPro, ProGrill and TortillaPro. Referring to the Middle East political climate, The Eagle Group’s president and owner Larry McAllister, declares “It’s a highly volatile one, no doubt. And prospects for business development ahead will depend on developments in Iraq, and also what happens with the Israelis and the Palestinians. We can’t predict the future there, but we can continue working for a better one.” ONE WORLD • ONE SOLUTION • ONE SOURCE ADVERTORIAL Clayton, DE-based Eagle Group, America’s largest broadline manufacturer of foodservice equipment, markets a variety of stainless steel sinks, worktables, dish tables, hot food tables, buffet units, underbar equipment, countertop cooking & warming equipment, shelving & storage. Eagle has been doing business across the Middle East through Asbury since the mid-1980s. Its largest current project is the noteworthy Kingdom Center in Riyadh, Saudi Arabia, one of the biggest projects in the Middle East today. Asbury and his associates “make contacts with distribution and with consultants,” he says. “They’re the eyes and ears and personal contacts for Eagle and its products in the Middle East.” Another major asset that Greenfield brings to the table is, in McAllister’s words, “one-stop shopping. If (operators) can buy the refrigeration, the cooking equipment, the custom fabrication, the storage equipment from one source and have it consolidated and shipped to the job site it’s meaningful. It reduces internal cost.” Deron Lichte, Vice President and Chief Operating Officer for Food Warming Equipment Inc. (FWE) in Crystal Lake, IL, praises Greenfield’s “very strong roots with the community in the Middle East. They visit the territory on a very regimented and ongoing basis, and have developed phenomenal relationships. Congratulations to Jon Vadnos, who has done an extremely supe- “The Middle East’s greater sophistication, cash flow and market education foster a desire for quality.” — Keith Carpenter Sr., VP Sales/Marketing, Woodstone Corp. rior job on behalf of FWE, and I’m sure other manufacturers’ lines.” FWE has been in the marketplace for 45 years, and partnered in the Middle East with Greenfield for a decade. The company currently has projects underway in Bahrain, Kuwait, Egypt, Qatar, Saudi Arabia, Abu Dhabi, Dubai and Sharjah. High-profile clients include the Taj Palace Hotel, the Holiday Inn Dubai, the Rotana hotel chain which does business throughout the area, and numerous private palaces around the region. While attending last year’s Gulf Show, Lichte received word that some of the equipment FWE had shipped to the Middle East for the grand opening of the Holiday Inn had been damaged in transit. After personally leaving the show to visit the warehouse to confirm, he contacted the home office in the States and took the initiative to re-manufacture all-new units and ship them on time for the grand opening in order to ensure customer satisfac- Introducing The Wood Stone Phoenix Wood Stone introduces its newest product, the Phoenix, to the Latin American Market at the Abastur show in Mexico City October 2-4, 2002. The new Phoenix brings you the live theater, unrivaled durability, high production capacity, and superior end product that you have come to expect from Wood Stone’s line of stone-hearth equipment, but does so in a smaller, easier to install package. Finally there’s a Wood Stone that will fit in any building and any cook line. What makes The Phoenix a Wood Stone? From the ground up the Phoenix is built like a Wood Stone. Its multi-piece stand is constructed entirely from 10-gauge steel. The dome and floor are each single-pieces of “state-of-the-art” high temperature refractory which provides a tremendous heat sink for faster, higher production. The most modern insulation is used to achieve a minimum clearance to combustibles and the most efficient use of floor space. This is a 6,000 year-old concept updated and upgraded with modern technology. The compact build of the Phoenix coupled with its wide doorway makes it one of the most aesthetically pleasing pieces of equipment Wood Stone has ever produced. The visual highlight of the Phoenix is its vibrant radiant flame gas burner, visible from almost any angle through the doorway. This flame is both the soul and the engine of the Phoenix. What makes The Phoenix a different Wood Stone? The Phoenix is easy to install. The unit can be taken off its stand, turned on its side, and brought through any 80cm doorway. Its size makes it different. The Phoenix achieves an economy of floor space and a maximization of the cooking hearth. It fits in a very small footprint, 108 cm x 108 cm footprint (1.17 square meters) yet because of its superior engineering and modern materials it yields a usable cooking hearth of 0.68 meters, or almost 60% of its footprint. Catch a Rising Star The Phoenix is the first fully manufactured stone-hearth oven that can be brought into any restaurant and fit in any restaurant’s floor plan. Now it is possible to bring the magic of stone-fired cooking to your kitchen with a Phoenix. 30 www.greenfieldworld.com ONE WORLD • ONE SOLUTION • ONE SOURCE ADVERTORIAL tion, and support the dealer and consultant on the project. “Basically, we ate the damaged equipment,” he recalls. “It’s still sitting in a warehouse, but more importantly the dealer/distributor and customer are happy. I don’t believe that any other supplier would have re-manufactured and paid for the freight to assure customer satisfaction like we did. To me, that’s a success story.” “We’ve done lots with Greenfield,” says Keith Carpenter Sr., Vice President, Sales and Marketing of Bellingham, WA, manufacturer Wood Stone Corp. “We did the Gulf Show with them two years ago, and we’ll be there next time too. We’ve established good relationships with key distributors in the region. Greenfield’s relationship base in that part of the world is very strong. They know their market, their territory and their channels of distribution.” The Middle East distinguishes itself, says Carpenter, by its greater sophistication and product savvy. “They have better cash flow and a better educated foodservice market,” he notes. “They have the need as well as the desire for durability and quality. They’re looking for the right product, as opposed to the cheapest one.” What that means to Woodstone, he points out, is the opportunity to do what it does best: present its product based on its merits, not just on price. “With Woodstone’s price point,” he says, “we always have that challenge. But the informed operator has the experience to appreciate the quality of a Woodstone oven.” The Traex Co. in Dane, WI, supplies its new glassware racks “By sending prompt quotations and following through orders, Greenfield has been very helpful. Good back up service too- sending spare parts without delay to repair equipment etc. helps us service our customers better.” Tamara Goonesena, Director Hotel Technology, INTERNATIONAL SERVICES (PVT) LTD., Sri Lanka “Greenfield has helped us improve the way we do business by constantly providing information about new products which creates marketing opportunities, and by promptly and efficiently replying to our requests.” Vrej Sabounjian, President, VRESSO SAL, Lebanon “Greenfield, Tomaco and Traex worked together to take advantage of one unique product to help Tomaco secure the business.” — Lori Barger, Director Sales/Marketing, Traex — RackMax 20 and 30 — to the Grand Hyatt Dubai. Each holds 20% more than other racks, creating savings in time, labor, water and chemical usage, while decreasing breakage. But the way the deal came together illustrated clearly the synergies that Greenfield builds and maintains. Because of Traex’s unique design, fewer racks are required to hold the same amount of glassware — 423 instead of 460 from another manufacturer. “Say they wash one rack each day,” says Lori Barger, Director of Sales & Marketing for Traex, “That’s a 9% savings. That’s huge.” Greenfield helped make the difference. “To do this, we went beyond the normal quoting process for a hotel project,” notes Barger, whose products are sold throughout the entire region. “We asked the local dealer on this project, Tomaco, for the exact glass sizes there,” she continues. “We worked through the sizing, and we could determine what the savings would be. The Greenfield team is easy to communicate with, and they bring good ideas to us for future business. Their assistance has helped our business grow, through helpful catalogs, efficient shipment lines, plus product information to help us sell against the competition.” “We admire Greenfield’s professionalism and their understanding of the Middle East Market.” Ali Misfer Al Zahrani, Executive Director, TRANS PENINSULA TRADING COMPANY, Saudi Arabia “Greenfield always helps to solve any problems we face with our customers, which is helping to improve our business. They are responsive, visiting us regularly to have personal discussions. We feel good in our dealing with Greenfield.” “Having Traex exclusivity through Greenfield is a plus for us, since its products are very well known in Kuwait, where quality is top priority.” Rania Sfeir, Assistant GM, INTERNATIONAL POPULAR COMPANY, Kuwait P.M. Salavudeen, Asst. Sales Manager, SPECIALISED TECHNICAL CONTRACTORS LLC, Oman Mustafa Mursy, Division Sales Manager, AL-WAZZAN UNITED TRADING CO. WLL, Kuwait “Having worked with Greenfield since only February 2001, they have proven in this short period of time high ability and standard of service. We trust their high quality and their competitive prices, and we look forward to our continued relationship.” “Greenfield’s Jonathan Vadnos has always been an excellent communicator, sensitive to the needs of his customers. Problems are handled without wasting time. The relationship is a true partnership, and has resulted in opening the first outlet for Buffalo’s Kuwait and Mrs. Fields Kuwait.” “We have been growing with Greenfield, dating back to when Neal Asbury was based in the Philippines, and we executed our first turnkey project together. Now, they have grown to represent some of the world’s top foodservice equipment manufacturers. Their excellent communication is appreciated by all of us.” Antoine Chalfoun, Chairman-GM, PRO KITCHEN SAL, Lebanon Arsine AbuRouss, Managing Director, BRAZILIA, Kuwait Keith Sumanasena, Chairman/Managing, DETO SURFACTS (PVT) LTD, Sri Lanka 32 www.greenfieldworld.com ONE WORLD • ONE SOLUTION • ONE SOURCE ADVERTORIAL Greenfield Partners and Services Jonathan (Vadnos) got Tomaco to go above and beyond in getting the information, and we turned around and gave them a tremendous advantage in securing this rack tender. It was all three parts working together to take advantage of one unique product we have to help them secure the business.” The Insinger Machine Co. in Philadelphia, PA, has been working with Greenfield in the Middle East for about two years, on projects that stretch all across the region, especially Egypt and Saudi Arabia. The company’s primary product is dishwashers. Greenfield has provided an advantage because “they’re a full-service exporter, which has been real helpful for us,” according to E.J. Dealy, Insinger’s manager of strategic sales. “Particularly, they are able to identify appropriate distributors in the countries, and they have the skills, the financing and the personnel to deliver a complex product such as ours.” Asbury and his team have been “very perseverant,” Dealy adds, “and they’re very easy to work with. They’ve done a great job at expanding Insinger’s exposure in the Middle East, and introducing us to the right distributors.” RISING TO THE CHALLENGE The Middle East is and will continue to be, at the end of the day, “a very challenging marketplace,” Vadnos concludes. “In terms of American products it’s because of the Europeans’ that are right next door to the Middle East. We counter that by bringing collective benefit to our distributors and the end user.” And it is that collective Greenfield benefit that helps all parties involved manage the challenges — economic, political, cultural, competitive — and savor the opportunities that lie ahead in the Middle East. “I think that due to the Middle East’s ancient culture they have a good grasp on how to conduct business in a very professional way.” — Jonathan Vadnos, Vice President-Sales, Greenfield Worldtrade Hickory • Design Assistance • Complete Equipment Packages • Consolidations • Warehousing • Freight Forwarding and Shipping • Export Documentation Email: [email protected] • Tel: 1-954-202-7336 • Fax: 1-954-202-7337 • Importation • Delivery To Site • Installation • Start-Up, Demonstration and Training • Worldwide Warranty on Parts and Services 33 Greenfield World Trade provides the world’s leading commercial food service equipment, supplies and related services for the global market. 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Traex World leaders in warewashing racks, delivery trays and F.W.E. Mobile foodservice equipment and mobile bars that have supplies (World Wide - Excluding Europe). earned a reputation for rugged durability and long life. Ultrafryer Systems Manufacturer of the most energy efficient commercial Hickory Quality manufacturer of commercial rotisseries fryer in the world. and barbeques for the foodservice and retail markets. Univex The value leaders for over 50 years in commercial mixers, Imperial Extensive product offering for commercial kitchen applica- slicers, grinders and peelers. tions around the world. Wood Stone Wood and gas-fired stone hearth ovens and rotisseries Insinger Innovative warewashing technology for over 100 years. that guarantee durability and performance. 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