chapter leaders

JOIN. ENGAGE. LEAD.
THE RISK MANAGEMENT ASSOCIATION
JUNE 23–24, 2016
Registration & Reception, June 22
JW MARRIOTT
INDIANAPOLIS
CHAPTER
LEADERS
XL
CONFERENCE
INDIANAPOLIS, INDIANA
2 016
E n t e r p r i s e R i s k • C re d i t R i s k • M a r k e t R i s k • O p e r a t i o n a l R i s k • R e g u l a t o r y C o m p l i a n c e • S e c u r i t i e s L e n d i n g
DEAR FELLOW RMA
Chapter Leaders ,
As a long-time RMA Chapter Board member and an avid fan of the
NFL (go Vikings!), I can’t help but notice that the RMA chapter
calendar and the NFL calendar have a lot in common. Each fall,
NFL teams kick off their seasons after an off-season break that
includes coaching changes, roster moves, and strategizing for the
upcoming season. In a similar way, RMA chapters also kick off
their “season” in the fall after a summer break that includes board
transition and vital planning for the year ahead. Just as NFL teams
need coaching, talent, and hard work to carry out their game plans
for each week, your chapter board works together to execute your
plans for each event and the year as a whole. And whether or not
your chapter has a “Super Bowl” or some other signature event, at
the end of the season, you will have a chance to take a break, draft
new talent, and look back at what went well to determine needed
improvements or other changes so your chapter can continue
serving the members in your area.
In running a successful NFL team, one of the most critical times of
the year is during the off-season league meetings, when teams have
a chance to meet with executives and coaches from other teams and
spend time with people from league headquarters. For the RMA
chapter boards, this time is the Chapter Leaders Conference (CLC),
and on behalf of the 2015–2016 CLC Steering Committee, I invite
you, as a chapter board member, to join us in Indianapolis in
June. Just as you started your RMA “season” last fall, our Steering
Committee has been working since last fall to organize a conference
that will provide valuable tools, current best practices, and key
connections to other chapter leaders and RMA staff. Whether your
chapter is struggling to gain momentum or whether you’re already
at the top of your game, the CLC can help your board become more
effective and provide tools for continuing success. From one chapter
leader to another, please attend this time of collaboration, personal
development, and fun.
In the spirit of David Letterman, an
Indianapolis native—here are our
reasons to attend the
2016 Chapter Leaders
Conference.
10.
9. Strategize with other chapter
leaders on ways to successfully
recruit new members.
8.
eceive tips on running an effective
R
planning meeting.
7.
iscover how other chapters add
D
value to their membership, and share
your best ideas.
6.
L earn how to start an affinity group.
5.
Find out about RMA’s new student
initiative and how you can get
involved.
4.
enerate creative programming
G
ideas for your chapter.
3.
Enjoy terrific keynote speakers.
2.
eet and network with other
M
chapter leaders from across the U.S.
and Canada.
1.
uild your own personal
B
leadership skills.
See you in Indianapolis!
Mark P. Jensen, CRC, Chair
2016 Chapter Leaders Conference Steering Committe
Visit
Indianapolis: See the
Indianapolis Motor Speedway and
other unique area attractions.
THINGS TO DO IN INDY:
• Listen to live music at the Slippery Noodle.
• Cry over your meal at St. Elmo Steak House while enjoying their
legendary spicy shrimp cocktail.
• Bring your running shoes and jog or stroll down the Indianapolis
Cultural Trail—you can hop on just behind the hotel.
• Rent a Segway or have a picnic at the White River State Park.
• Visit the Indianapolis Motor Speedway—Home of the Indy 500.
While at the Speedway, visit the Hall of Fame Museum.
• Enjoy some culture at the Eiteljorg Museum of American Indian
and Western Art.
• Take a stroll down to Monument Circle and see the Soldier and
Sailors War Memorial.
• Visit the animals of Indy at the Indianapolis Zoo.
• Shop at the Circle Center Mall.
• History buffs will enjoy a visit to the Indianapolis World War
Memorial.
Additional Indianapolis Tourist Information can be found at www.visitindy.com
JOIN. ENGAGE. LEAD.
FEATURED
SPEAKERS
AGNUS
J. TOL
Women’s College Basketball
Head Coach
BB&T Bank
Chair, RMA Board of Directors
BERENATO
In an ever-challenging
world where problems
can be opportunities,
life is examined through
love, integrity, faith, and
enthusiasm. Everyone feels
pressured for time, wealth,
and meaningful relationships, and Agnus attacks this hectic pace
in a meaningful and insightful way. Who says you can’t have it
all? Not Agnus Berenato. After 17 years coaching the Women’s
Basketball team at Georgia Tech, this highly energized mother
of five accepted the head coaching position at the University of
Pittsburgh, a team with the all-time worst record in the Big East
Conference. In just five years, she took the Panthers to the Sweet
Sixteen of the NCAA Tournament, and repeated the feat the
following year. So far, her own children still don’t need therapy.
“Life and How to Survive It” will be a humorous, chaotic, and
inspirational story that shows how Agnus Berenato, a woman
with uncompromising family values, balanced her career,
volunteerism, husband, kids, and nine siblings.
Extraordinarily aspiring, Agnus put herself through high school
and college, got married, and had five children (without ever
taking a maternity leave) and became the winningest coach at
Pitt, only recently to be surpassed at Georgia Tech, and still
found time to visit our troops in Afghanistan and complete
a medical mission in Vietnam. “Life and How to Survive
It” will keep things in perspective and allow you not to take
yourself too seriously! Agnus will inspire you to break down
unrealistic expectations in your professional world by choosing
unconventional solutions to solve daily dilemmas.
BROOME JR., CRC
J. Tol Broome, Jr. began
his banking career with
BB&T in Wilson, NC in
1983 after receiving a B.S.
in Business Administration
from the University of North
Carolina. Past positions
held with BB&T have included Financial Analyst, Leadership
Development Program Manager, Business Services Officer,
Regional Loan Administrator, Senior Loan Administrator,
Commercial Finance President, Specialized Lending Group
Manager and Chief Commercial Credit Officer and Director of
Regional Corporate Banking.
Broome currently is President of BB&T Mortgage in
Greensboro, NC. The residential mortgage business at BB&T
is one of the 15 largest in the U.S. with total loans in excess
of $30 billion, a servicing book that exceeds $120 billion and
over 2,200 associates. He also is a member of the Bank’s Senior
Leadership Team and is on the Board of BB&T Insurance.
Broome has been active in the Risk Management Association for
over 20 years and holds the Credit Risk Certified designation.
He currently serves as Chairman of RMA. Past positions include
President of the Carolinas Virginias Chapter, President of the
Triad Chapter, Chair of the Chapters and Membership Council,
Credit Risk Council member, Board member and Vice Chair.
Broome has twice won First Place in the RMA Journalistic
Excellent awards (including in 2009 for Expensive Tuition:
Lessons Learned from the Credit Crisis), an annual recognition
for the top articles published in The RMA Journal. He is
married to Pam and has three children and one son-in-law.
WILLIAM F.
KAREN
President and CEO
The Risk Management
Association
TD Bank
Chair, RMA Chapters &
Membership Council
GITHENS, CRC
BJELLAND, CRC
Githens is president and chief
executive officer of The Risk
Management Association.
He became the eighth CEO
in RMA’s history on January
26, 2010. In this capacity,
he is responsible for developing and implementing the strategic
direction as well as providing oversight for overall operations of
the association.
Bjelland is vice president
of commercial banking
for TD Bank, N.A. A
30-year banking industry
veteran, Bjelland previously
was a regional senior loan
administrator for First Citizens Bank. She also served as a
commercial lender with Bremer Bank and with First Bank
System (now U.S. Bancorp) prior to joining TD Bank.
Githens joined RMA in 1997. Prior to his appointment as
president and CEO, he was responsible for establishing and
organizing the Member Relations functions to serve all of
RMA’s members globally, including community banks, large
banks, global banks, and the 120-chapter network. Githens also
directed enterprise risk management and credit risk initiatives
as well as the marketing activities for the Association. He was
actively involved with the regulatory agencies and interacted
frequently with chief risk officers, chief credit officers, and other
risk professionals in the financial services industry.
Bjelland is a member of the RMA Board of Directors and has
served as the Chapters and Membership Council Chair for
the last six years. She is a past president of both the CarolinasVirginias Chapter and the Upper South Carolina Chapter and
has served in several other board positions for both chapters.
Prior to joining RMA, he was employed for more than 25
years in various leadership roles in financial services. He served
as senior vice president of member relations for Visa USA,
was president and CEO of SynapQuest Inc., a subsidiary of
CoreStates Financial Corporation, and managed various credit
and noncredit functions in CoreStates and its predecessor
institution, First Pennsylvania Bank, where he started his
career in banking.
XL
JOIN. ENGAGE. LEAD.
CONFERENCE
2:00 p.m. – 5:30 p.m.
REGISTRATION
5:30 p.m. – 8:00 p.m.
REGISTRATION CLOSED
Please enjoy dinner on your own.
8:00 p.m. – 9:30 p.m.
MEET AND GREET DESSERT RECEPTION
Sponsored by PayNet
Join us for desserts, beverages, and networking.
Registration will be available.
THURSDAY, JUNE 23, 2016
WEDNESDAY, JUNE 22, 2016
SCHEDULE
7:30 a.m.
BREAKFAST AND REGISTRATION
Pick up your RMA conference materials. Council and committee
members will be available to answer any questions you have.
8:15 a.m.
OPENING SESSION
Introductions/Welcome – Lisa McBride, CRC, Director, Member
Relations – Chapters & Community Banks
Opening speakers: Bill Githens, CRC,
President & CEO, RMA J. Tol Broome Jr., CRC, BB&T Bank
Keynote speaker: Agnus Berenato,
“Life & How to Survive It”
10:00 a.m. – 5:00 p.m.
SESSIONS FOR THE DAY INCLUDE:
Regional Ice Breaker
PayNet, Inc. is the leading provider of credit
ratings on small businesses, enabling lenders to
achieve optimal risk management, growth and
operational efficiencies. We serve as trusted,
strategic advisors to banks and commercial
finance institutions.
Our data analytics provides these C&I lenders
accurate, exclusive credit insights derived from
our proprietary database, the largest database
of small business loans, leases, and lines of
credit in existence. Our database encompasses
over 23 million contracts and more than $1.3
trillion in obligations.
For more information please visit our website
at paynetonline.com
Education Session
Strong education programs are essential for a successful chapter.
Discover ways to raise brand awareness and membership value
through great educational offerings. Hear from your peers about
what programs they have tried and their formula for success.
Luncheon
Academic Program Panel
Hear a panel of chapter representatives discuss ways your chapter can
engage students and learn about successful chapter events.
MEMBERSHIP SESSION (CHOOSE ONE)
Membership Basics
Not sure who qualifies as a Professional or Associate member or
what their benefits are? What about Student memberships? Attend
this session to learn the main types of membership and their
benefits.
Advanced Membership
The advanced membership session will take membership a
step further by sharing ideas of how you can attract/market
new members, increase attendance at events, how to increase
involvement and use/maximize your membership benefits, how
to get upper level management on board, and how to overcome
membership objections. This session is for those who are already
well versed in the basics of membership and are looking for
additional tips and tools on ways they can enhance their chapter’s
membership.
Share programming ideas with your peers from other chapters.
YOUNG PROFESSIONALS SESSION
PEER ROUND TABLE
Share best practices with those in a similar board position.
6:30 p.m. – 9:00 p.m.
OPENING RECEPTION
Friday, June 24, 2016
PROGRAMMING ROUND TABLES
7:30 a.m.
CONFERENCE BREAKFAST
Get together with your chapter for breakfast and work on the
chapter planning guide.
8:00 a.m. – 12:00 p.m.
SESSIONS FOR THE DAY INCLUDE:
Tip Sheet Sessions (Sessions held twice.)
Choose one:
• Social Media – Tips and Best Practices
• Sponsorships
• How to Hire a Chapter Administrator
• Fantastic Boards and Where to Find Them
• Strategic Budgeting: Aligning Budgets with Planning
• Help! My Chapter is Struggling
BOARD DEVELOPMENT SESSION (CHOOSE ONE)
Building Your Chapter Board
This session will explore the process of finding and recruiting new
board members and ways to strengthen your existing board. We
will focus on topics such as sources available to find new board
members, making your board diverse, communicating benefits of
chapter board involvement, and ways to vet new board members.
We will also discuss ideas around strengthening your existing board.
Participants are expected to attend all
sessions and stay until the end of the
conference. Please remember to bring
your conference booklet to each session.
You will be asked to make selections for
the membership and board development
sessions on the registration form. You
will be assigned to the session you have
preselected.
Retaining Good Board Members
An effective board should include active members of the RMA
institutions in the chapters’ footprint. Once your chapter has effective board members, it is essential to retain them! This session will
share ideas on how to ensure that these effective board members
continue their vested interest in your RMA chapter.
REGIONAL WRAP-UP
CLOSING SESSION
Closing speaker: Karen Bjelland, CRC: “Top Ten Reasons to Join,
Engage, and Lead”
12:00 p.m.
Lunch will be provided for conference participants
JOIN. ENGAGE. LEAD.
GENERAL
INFORMATION
This is an RMA members-only event. RMA pays for registration and
hotel room and tax (Wednesday and Thursday nights) for up to three
leaders* per chapter based on eligibility.
CONFERENCE REGISTRATION
ELIGIBILITY REQUIREMENTS FOR 2016 CLC
• You must be a board member for FY 2016–2017.
• You must be a member of RMA.
• You must not have attended the conference three or
more times in the past.
*Exceptions:
• RMA will cover a fourth registration and hotel room and
tax (Wednesday and Thursday nights) for chapters who
send a Young Professional committee member. (All YP
committee members will be assigned to YP sessions at
the conference.)
• Additional chapter board members (over three/four)
and those who have attended three or more conferences –
$295.00 registration fee, plus hotel expenses.
You will be responsible for any additional hotel rooms
needed, extra nights, upgraded accommodations, and room
charges before or after the conference, plus all incidental
charges incurred for each night. Please note: Although you
will be asked to guarantee your reservation with a credit
card, the room and tax charges for Wednesday and Thursday
nights will be put on RMA’s master account. Your card
will not be charged unless you 1) don’t show up, 2) stay
additional nights before Wednesday or after Thursday, 3)
book more than one room in your name or upgrade your
room, or 4) charge incidentals (meals, movies, mini-bar,
laundry, etc.) to your room. Check with your local chapter
for expenses it may cover.
Conference registration deadline is May 19, 2016.
If you meet the eligibility requirements, your
registration if free. RMA pays for your hotel room
and tax (please review eligibility rules) for the nights
of Wednesday, June 22 and Thursday, June 23 only.
(You must be an RMA Associate or Professional member
to attend.) If you would like to send additional chapter
officers, the cost is $295.00 per individual, plus travel
and hotel room expenses. Please contact your Regional
Manager if you have any questions.
There is a charge of $125.00 for each spouse/guest (over
12 years of age) attending. This all-inclusive charge covers:
• Attendance at the Meet and Greet Dessert Reception
on Wednesday.
• Attendance at opening reception on Thursday.
•Conference breakfast provided on Friday.
BADGES AND ADMITTANCE
Badges must be worn for admittance to all conference
functions, including all social events.
WEATHER/RECOMMENDED DRESS
QUESTIONS
Contact RMA Customer Care at 800-677-7621 if you have
any questions.
AIRLINE/TRANSPORTATION
Indianapolis International Airport
Distance from hotel: 14 miles. Drive time: 20 minutes
Taxi: Approx. $40.00 one way
RMA invests over $300,000 in the Chapter Leaders Conference
to ensure that you are given the best tools and resources to be
successful. We ask that you make the investment pay off by
attending and participating in the entire conference.
Conference attire is business casual. Because people’s
personal temperature preferences differ and the
air conditioning may be on high in the hotel, we
suggest bringing a light sweater or blazer to the
business sessions so that you are prepared for
variances in room temperature. For specific
temperatures we suggest checking
www.weather.com before traveling.
CONFERENCE HOTEL
JW Marriott Indianapolis
10 S. West Street
Indianapolis, Indiana
317-860-5800
www.jwindy.com
Please be sure to book your own hotel room.
RMA does not make room reservations for you.
Considered the crown jewel of Marriott Place Indianapolis,
the JW Marriott Indianapolis Downtown is a landmark amid
the five Marriott hotels connected to the Indiana Convention
Center. Our luxury hotel in Downtown Indianapolis soars 33
stories above the city and boasts one of the largest Marriott
ballrooms in the world, offering more than 103,000 sq. ft.
of meeting, banquet, and exhibit space, as well as two fullservice restaurants. The JW Marriott Indianapolis Downtown
is adjacent to the convention center, just steps from White
River State Park, the Indianapolis Zoo, and many museums;
its location is unparalleled. The hotel is in the heart of worldclass shopping and dining, near the State Capitol, Lucas Oil
Stadium, and Bankers Life Fieldhouse. Guest rooms feature
Marriott’s signature REVIVE® bedding, 40” LCD highdefinition TVs, marble vanities, plush towels, and breathtaking
views of a gorgeous art-filled plaza. Come relax and unwind at
the JW Marriott Indianapolis, one of the largest JW Marriott
hotels in the United States.
HOTEL RESERVATIONS
Hotel reservation deadline is May 19, 2016.
Hotel reservations are your responsibility. Please make reservations directly with the JW Marriott Indianapolis by May 19,
2016. Call 800-228-9290 and request a room under the RMA Chapter Leaders Conference block or use the reservation link
(https://aws.passkey.com/event/14456334/owner/1487628/home).
• RMA pays for a standard hotel room and tax (for up to three or four leaders [see
eligibility rules on previous page] from each chapter) only for the nights of Wednesday,
June 22 and Thursday, June 23. Extra nights and upgraded accommodations are not
covered by RMA.
• Our group rate at the JW Marriott Indianapolis is $179.00 single/double, plus tax. This
rate is valid three days before and after the conference, based on room availability.
• The RMA room block is for conference participants only. (If a second room is
needed, for family and guests, please do not book under the RMA block.)
• Space is limited, so please make your reservations early. RMA’s cutoff date is May 19,
however, our block could sell out before that date.
• Hotel reservations must be made by May 19 in order to ensure room and rate
availability. RMA cannot guarantee rooms or rates after May 19 (or if the block sells
out before May 19). If you book after May 19 and the rate is higher, RMA will pay only
$179.00 plus tax and fees of this cost (Thursday and Friday nights only).
You can also access the RMA Chapter
Leaders Conference hotel reservation link
by scanning this code with a QR Reader app.
• Should you need to make changes to, or cancel your reservation, please contact the JW
Marriott Indianapolis directly. Any changes or cancellations with the hotel are your
responsibility.
JOIN. ENGAGE. LEAD.
CHAPTER EXCELLENCE AWARDS
The RMA Chapter Excellence Award allows chapters to
highlight a chapter activity in one of four categories:
Membership
Programming/Educational Events
Communications
Community Involvement
Academic Involvement
Submissions will be accepted April 1, 2016
through April 30, 2016. All submissions will be
reviewed and all 2015–2016 chapter board
members will vote on the top three in each
category to determine the winners. Winners will
be announced and all finalists will be recognized
at the conference.
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GO GREEN WITH RMA
RMA’s commitment to identifying,
assessing, and managing the impact
of risk extends to taking the steps
necessary to decrease our impact on
the environment. Because RMA is an
environmentally friendly association,
we offer electronic access to the Chapter
Leaders Conference information and
session materials.
The conference brochure and registration
confirmation materials will be emailed
to you. We will distribute a conference
booklet on site, but will be reducing
the materials enclosed. Any additional
materials will be available on our website,
rmahq.org, prior to the conference (you
will receive instructions on how to access
these materials). We greatly appreciate
your support.
2015–16 CHAPTERS &
MEMBERSHIP COUNCIL
2016 LEADERS CONFERENCE
STEERING COMMITTEE
Karen E. Bjelland, CRC, Council Chair
Carolinas-Virginias and Upper South Carolina Chapters, Spartanburg, SC
Mark P. Jensen, CRC, Conference Chair
North Central Chapter, West Fargo, ND
Deborah J. Blanc
Vermont, Hanover, NH
Karen E. Bjelland, C&M Council Chair
Carolinas-Virginias and Upper South Carolina Chapters, Spartanburg, SC
Matt Bryant
Texas Chapter, San Antonio, TX
Karen D. Davidson
Central Arkansas and Mid-South Chapters, Texarkana, AR
Mark L. Buchek
Pittsburgh Chapter, Pittsburgh, PA
John R. Frierson
Atlanta Chapter, Atlanta, GA
Matthew E. Cheek
Richmond and Carolinas-Virginias Chapters, Richmond, VA
Michael J. Gallagher
New England Chapter, Lowell, MA
Brian W. Jones
Southern New Jersey Chapter, Elmer, NJ
Denise P. Geers
West Michigan Chapter, Grand Rapids, MI
David Marks
Central Arkansas and Mid-South Chapters, North Little Rock, AR
Kelly Graham
Gulf Coast Chapter, Houston, TX
Julie B. Nosser, CRC
New Orleans and Mid-South Chapters, New Orleans, LA
Leah Hughes
East Central PA, Souderton, PA
Shelle Pack
East Cascades Chapter, Bend, OR
Cory Jakobson
Idaho Chapter, Boise, ID
Bert Purdy, CPA
St. Louis Chapter, Saint Louis, MO
Blaine J. Morrison, CRC
Florida Chapter, Tampa, FL
Ronald A. Stoffers
Los Angeles Chapter, Los Angeles, CA
Deborah A. Ramsey
Rocky Mountain Chapter, Denver, CO
Carla J. Valenti
St. Louis Chapter, Clayton, MO
Victoria E. Scolaro
Long Island Chapter, Melville, NY
Jennifer E. Welch
Triad and Carolinas-Virginias Chapters, Greensboro, NC
Ben Weber
Eastern Iowa Chapter, Cedar Rapids, IA
Mark P. Jensen, CRC, Conference Chair
North Central Chapter, West Fargo, ND
Corinne M. Santos, Young Professionals Committee Chair
Central Valley Chapter, Modesto, CA
RMA STAFF
William F. Githens, CRC, President & CEO
Lisa McBride, CRC, Director, Member
Relations – Chapters & Community Banks
215-446-4056, [email protected]
Jamie Jones, Central Region
615-750-3455, [email protected]
Cindee Munro, Southern Region
623-266-2344, [email protected]
Sandy Sutermaster, Northeast Region
412-787-5625, [email protected]
Kelly Carr, Western Region
619-272-0626, [email protected]
Laura W. Ridner, CRC, Southeast Region
843-225-4690, [email protected]
JOIN. ENGAGE. LEAD.
2016
Chapter Leaders Conference
Registration Form
(Conference registration deadline is May 19, 2016)
Please complete this form or complete our online registration form at http://www.rmahq.org/clcregistration
Yes, I will attend the Chapter Leaders Conference. (Please check one box below.)
o
I qualify under the eligibility rules. (Two nights hotel & registration covered by RMA.) (161101-16)
o
I do not qualify under the eligibility rules for comped registration and will pay the $295 registration fee. (161101A)
o
Yes, my spouse/guest will accompany me.* (161101B)
o
Yes, my child/children (over 12 years of age *) will attend. (161101C)
Number of children ______ Ages____________. * There is an all-inclusive charge of $125 per guest (over 12 years of age).
o
Number of children (under 12 years of age) who will attend: ________ (161101D)
BREAKOUT SESSION Please register in advance for the breakout sessions you would like to attend.
Thursday, June 23, 2016 Membership Session (choose one)
Friday, June 24, 2016 Board Development Session (choose one)
o
Membership Basics (161101E)
o
Building Your Chapter Board (161101G)
o
Advanced Membership (161101F)
o
Retaining Your Board (161101H)
Registrant Information:
o Mr. o Mrs. o Ms.
First name: ______________________ M.I.: ___ Last name: _______________________________________
Nickname (for badge):______________________Chapter:_________________________ (Must be an RMA Associate or Professional member to attend.)
Institution title:________________________________________________________________________________________________________
Spouse/guests (over 18 yrs of age) name(s) for badge(s): _____________________________________________________________________
_______________________________________________________________________________________________________________________
(Badges are necessary to attend all social functions.)
Institution: ______________________________________________________________________________________________________________
Mailing address: _________________________________________________________________________________________________________
City: _________________________________________________________ State/province: _________________________________________
Zip/postal Code: __________________________________________________ Country: _______________________________________________
Phone: ___________________________________________________________ Fax: _________________________________________________
Email Address: ___________________________________________________________________________________________________________
Our goal is to become your most convenient source for risk-related information services and products that are most relevant to you. If you do not wish to receive
such information, please check the appropriate box(es): o Not via email o Not via fax. You may also call 800-677-7621, send an email to registrar@ rmahq.org, or
visit www.rmahq.org. Please note: RMA does NOT share with third parties any personally identifiable information you may provide us.
This section must be filled out in order to process your registration.
Chapter title/office you will hold in 2016–2017:
o Incoming President
o Vice President
o Education
o Membership
o Communications
o Young Professionals
o Secretary
o Treasurer
o Programming
Is this your first time attending an RMA Chapter Leaders Conference? __________________________________________________________
Be sure to book your own hotel room. RMA does not make room reservations for you.
Cancellation Policy
Full refunds will be available on all cancellations mailed or faxed to the registrar up to 15 working days prior to the start of the event. Registrations cancelled
6–14 working days prior to the event are subject to a service fee equal to 50% of the registration fee. Registrants who cancel reservations 5 or fewer working
days prior to the event will forfeit the entire fee. Registrants failing to attend the event—no-shows—will not be eligible for refunds.
Attention Non-U.S. Customers: If you cancel your registration with RMA and are due a refund, any foreign exchange differential between your initial payment
and the refund is your responsibility.
Register 4 Ways:
Phone: 800-677-7621 | Fax: 215-446-4100 | Mail: RMA, Lbx 1140 P.O. Box 8500 Philadelphia, PA 19178-1140
Online: http://www.rmahq.org/clcregistration
Payment Information:
(Only needed if bringing a guest over 12 years of age.)
o Check enclosed o VISA o Master Card o AMEX o Diners Club o Discover
Credit Card number: ___________________________________________ Expiration Date: _________________________________________
Signature: ____________________________________________________________________________________________________________
I understand that my signature allows The Risk Management Association to charge my credit card for this purchase.