Notable Team, Work Unit, Partnership

Transcription

Recognizing, Rewarding, and Replicating Excellence in State Government
Since 1989
About Prudential Financial, Inc.,
Our Anchor Sponsor
Prudential Financial’s distinctive Rock logo and the Prudential name combine to create one of the most
recognizable and trusted brands in the world today. The company’s 135-year history is a testament to the
level of service it has provided to customers around the world.
Since Prudential’s founding in 1875, its people have been committed to making a difference in local
communities. In Florida, Prudential has maintained a major presence since 1953. In addition to donating
hundreds of thousands of employee volunteer hours each year to benefit local communities -- more than
300,000 in 2009 alone -- Prudential supports a wide variety of non-profit programs across the United
States and beyond.
During 2009, the company conducted various philanthropic activities in the state, including: sponsoring
Prudential’s 11th Annual Youth Day with a Jacksonville Beach clean-up and water safety presentation,
a calling card drive to benefit active duty military families, and veterans, and donating more than 7,000
hours of volunteer service on more than 40 projects across the state.
In Jacksonville, volunteer efforts included regularly preparing and serving hot meals at the I.M. Sulzbacher Center for the Homeless, and filling more than 750 backpacks for local foster children.
The Prudential Foundation is continuing its work to strengthen communities where we operate by supporting economic and education programs, as well as arts and civic initiatives. In 2009, the Foundation
directed approximately $22.5 million in grants to organizations focused on these areas, and Prudential
contributed an additional $6.6 million to nonprofit organizations, providing even more support to communities in need.
We are also continuing to have an impact on pressing issues through our Social Investment activities. In
2009, we provided more than $60 million in investments for projects aimed at affordable housing, education, and economic development. Since its inception in 1976, Social Investments has invested more than
$1.3 billion in cumulative financing to help tackle these crucial issues.
Prudential Financial, Inc. (NYSE: PRU), a financial services leader with approximately $667 billion of
assets under management as of December 31, 2009, has operations in the United States, Asia, Europe
and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential
is focused on helping individual and institutional customers grow and protect their wealth. In the U.S.,
the company’s Rock symbol is an icon of strength, stability, expertise and innovation that has stood the
test of time. Prudential’s businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, investment management, and real estate services. For
more information, please visit www.news.prudential.com.
Contents
Message from Lt. Governor Jeff Kottkamp
4
Message from Florida TaxWatch and The Florida Council of 100
5
Statewide Support of Awards Program
7
Panel of Awards Judges
11
Agency Coordinators
12
Achievements with National Impact
14
Achievements Responding to State Budget Reductions
17
Achievements Relating to Homeland Security
21
and Disaster Preparation and Relief
Governor and Cabinet Resolution
25
Prudential presents the 2010 Davis Productivity Awards
Criteria for Evaluating Nominations
29
Exemplary Achievements of State Agencies
31
Sustained Exemplary Performance
32
Recogntion of Long-Time Nominator
39
Outstanding Individual Achievement
40
Outstanding Team Achievements
41
Distinguished Individual Achievements
42
Distinguished Team, Work Unit, and Partnership Achievements
44
Notable Individual Achievements
47
Notable Team, Work Unit, and Partnership Achievements
55
Plaque Winners
69
Certificate of Commendation Winners
76
Honorable Mentions
81
2010 Prudential - Davis Productivity Awards
3
Message from Florida TaxWatch
and The Florida Council of 100
It is a pleasure to thank Prudential, as Anchor sponsor of the Davis Productivity Awards program, for
spearheading another successful year. A supporting sponsor for many years, Prudential’s increased investment since 2004 is crucial for sustaining and growing this nationally unique initiative.
The 2010 awards competition attracted 587 nominations for government innovations and productivity
improvements worth $415 million in cost savings, cost avoidances, and increased revenue. Over the
past 22 years, award winners have posted a total of $6.7 billion in added value for Florida taxpayers
and businesses. Our thanks to Chairman Ed Hannum and the 12-member distinguished Panel of Judges
for their review and spirited discussion of the best of this year’s achievements.
Florida TaxWatch and The Florida Council of 100 express heartfelt thanks to the Governor, Lt. Governor,
Cabinet members, agency secretaries, managers, and civil service men and women who continue demonstrating extraordinary dedication to our great state and help improve the lives of Florida’s citizens
through their outstanding achievements.
Governor Charlie Crist and Lt. Governor Jeff Kottkamp have made leveraging the value of award winning achievements a priority for building a more effective and efficient government. More than 800
adaptable achievements from the 2003 through 2010 awards competitions are available on the awards
website at www.floridataxwatch.org/dpa/adaptable.php. Adaptation of these achievements can yield
millions of dollars of added taxpayer value. Individuals, teams and work units that implement them
should be nominated for special cash awards and other recognition in 2011. Award winners who help
others adapt and implement their achievements should also be nominated.
We extend hearty congratulations to this year’s award winners and best wishes for your continued
excellence in serving the taxpayers of Florida with unparalleled innovation, efficiency, and effective
public service.
Sincerely,
David A. Smith
Chairman
Florida TaxWatch
Susan Story
Chair
The Florida Council of 100
5
Florida TaxWatch Improves
Taxpayer Value,
Government Accountability,
and Citizen Understanding
Organization Respected for Taxpayer Research
Florida TaxWatch is the only all of Florida’s taxpayers.
statewide organization entirely
As a private, non-profit, nondevoted to improving taxpayer partisan research institute, Florvalue, government accountabil- ida TaxWatch is supported by
ity, and citizen understanding of voluntary, tax-deductible memFlorida’s state and local govern- bership contributions and philments. TaxWatch’s coorperative anthropic foundation grants.
efforts, together with other distinguished organizations, serve
David Smith
to protect and promote the poChairman
litical and economic freedom
Dominic Calabro
and prosperity of Florida’s citiPresident & CEO
zens and businesses.
Since its inception in 1979,
Florida TaxWatch has earned a
Membership is open to any
reputation as the watchdog of organization or individual intertaxpayers’ hard-earned dollars ested in helping to make Florida
and as a responsible guidedog competitive, healthy and ecoensuring sound fiscal policies for nomically prosperous. Members,
through their local support,
bring about a more effective
and responsive government.
For more than 30 years, the
organization’s empirically sound
research projects have recommended productivity enhancements and explained the statewide impact of tax and spending
policies and practices.
The group’s efforts have produced impressive results: in the
first two decades alone, threefourths of Florida TaxWatch’s
cost-saving recommendations
were implemented, saving Florida taxpayers more than $6.2
billion.
cluding the Governor and the
Legislature; appointed officials;
and organizations sharing its vision and values.
public policy mission. Over the
years, the Council has been involved in such diverse issues as
higher education, PreK-14 education, economic development,
tort reform, transportation, inner city revitalization, civil service reform, and water supply
management.
Susan Story
Chair
Susan Pareigis
President
Formed in 1961, The Florida
Council of 100 exists to promote the economic growth of
Florida and a high quality of life
for its citizens. The Council was
the first of its kind in the United
States and works closely with
our state’s elected leaders, in-
Members invited to join the
Council represent a cross-section
of key business leaders across
Florida. They are highly successful and recognized within their
respective fields, and committed to furthering the Council’s
Special Thanks
In addition to Prudential’s generous support as Anchor Sponsor, Florida TaxWatch, The Florida Council of 100, and the State of Florida thank these organizations* for their generous financial and in-kind
contributions to the 2010 Prudential - Davis Productivity Awards.
Titanium Circle
AvMed Health Plans
The Florida Lottery
Platinum Circle
Florida Power & Light Company
Gold Circle
Capital Health Plan
CSX Corporation
Dunlap & Shipman, P.A.
Florida Trend Magazine
Silver Circle
ACS Government Solutions
AT&T
Brandt Information Services
MAXIMUS
NSI
Publix Super Markets Charities
Friends Circle
Dominic and Debbie Calabro
Florida Transportation Builders’ Association
Florida Trucking Association
Infinity Software Development
Tate Enterprises
*Sponsors committed at time of print.
Left to Right: House of Representatives Speaker Larry
Cretul, Prudential’s Vice President of Governmental
Relations, Mike Jennings, The Florida Council of 100
Chair, Susan Story, Lt. Governor Jeff Kottkamp, and
Florida TaxWatch President & CEO Dominic Calabro.
Thank You to the following organizations
and individuals for contributing their
professional expertise:
Awards
Levy Awards & Promotional Products
Printing Services
Rose Printing
Photography Services at Kickoff Events
Terri Smith Photography
Magazine images provided by various state agencies and Terri Smith Photography
7
TO DO LIST
✔
✔
✔
✔
Productivity is all about knowing your priorities every day.
With more than four decades of doing business in Florida, AvMed is greatly appreciative of
state employees who achieve the highest levels of productivity and efficiency. Thank you —
and keep up the good work.
P R O U D S P O N S O R of T H E P R U D E N T I A L - D A V I S P R O D U C T I V I T Y A W A R D S .
Judges Provide Important Public Service
Judges for the Prudential - Davis Productivity Awards serve, or have served, at high levels in the public and private
sectors. They devote many hours to reviewing nominations, analyzing staff evaluations, posing questions, discussing issues, and making careful decisions concerning the importance and value of those nominations receiving high-level awards.
Sincere thanks to the 2010 Prudential - Davis Productivity Awards judges for their many contributions to the program.
Panel of Judges
Chairman Ed Hannum
Pat Dorsey
Steven Rogers
President and COO
AvMed Health Plans
Miami, FL
(Three Years)*
President and Publisher
Tallahassee Democrat
Tallahassee, FL
(Five Years)*
Client Executive
IBM Corporation
Tallahassee, FL
(Four Years)*
Bonnie Basham
Viann Hardy
President
Capital Ideas
Tallahassee, FL
(Thirteen Years)*
Janegale Boyd
President and CEO
Florida Association of Homes and
Services for the Aging
Tallahassee, FL
(Seven Years)*
Roger Carlton
Chief of Staff
Miami-Dade County Commissioner
Carlos A. Gimenez
Miami, FL
(Ten Years)*
John Thomas
Vice President, Corp. Marketing
& Business Dev.
MAXIMUS
Panama City, FL
(Three Years)*
Chief Executive Officer Brandt
Information Services
Tallahassee, FL
(Two Year)*
April Salter
President and CEO
Florida Chamber of Commerce
Tallahassee, FL
(Three Years)*
President and COO
Salter>Mitchell
Tallahassee, FL
(Six Years)*
Mark Wilson
John Hogan
Chief Executive Officer
Capital Health Plan
Tallahassee, FL
(Three Years)*
Susan Pareigis
Doug Davidson
Market Executive
Bank of America Merrill Lynch
Tampa, FL
(One Year)*
Executive Director
The Florida Council of 100
Tampa, FL
(Four Years)*
Judges and Florida TaxWatch Staff attend the
2010 Judges Meeting in Tallahassee (Left to
Right) Front Row: Bonnie Basham, Clarissa Dunlap,
April Salter, Ed Hannum, Doug Davidson; Back Row:
John Hogan, Dave Davis.
* Denotes the number of years serving
as a Judge.
11
Agency Coordinators Play Key Role in
the Prudential - Davis Productivity Awards Program
Serving as liaisons between the Prudential - Davis Productivity Awards program and Florida’s 150,000 state and university
employees, the Agency Coordinators are critical to the success of the program. These individuals work year-round with
the Prudential - Davis Productivity Awards staff to increase government productivity, train agency staff, advocate the
benefits of the awards program, indentify and solicit significant accomplishments to be nominated for recognition, and
assist in the coordination and production of the awards presentations. Our sincere thanks to the following:
Agency for
Health Care Administration
Department of Highway Safety
& Motor Vehicles
Florida Department of
Law Enforcement
Cindy Schlesinger
Lauren O’Connor
Sharon Graham
Agency for Persons with
Diabilities
Department of Juvenile Justice
Florida State Hospital
Morrison King
Richard Wilhelms
Department of Legal Affairs
Florida State University
Annette Cohen and
Anntoinette Rich
Pat Mullins
Jeff Saulich
Agency for Workforce
Innovation
Louise Mondragon
Department of Agriculture
& Consumer Services
Rick Harvey
Department of
Management Services
Linda McDonald
Department of Revenue
Department of Business
& Professional Regulation
Shannon Baker
Ivey Ashford
Department of State
Department of Children
& Families
Burgundy Powell
Department of Community
Affairs
Pamela Krohn
Department of Corrections
Chris Akins
Department of Education
Mike McDonnell
Department of Elder Affairs
Eloise Williams
Department of
Environmental Protection
Robbie Yarborough
Department of Financial
Services
Desiree Nero
Department of Health
Rosalin Rozier
12
Patsy Kinsey
Department of the Lottery
Karen Boulding and
Libby Wilkerson
Department of Transportation
Nina Hayward
Division of
Administrative Hearings
Lori Simmons
Division of
Emergency Management
John Cherry
Fish & Wildlife
Conservation Commission
Whit Springfield
Florida Atlantic University
Suzanne Eshleman
Florida Department of
Veterans’ Affairs
Jim Lieupo
Justice Administrative
Commission
Bobbie Chapelle
Office of Insurance Regualtion
Claire Call
State Board of Administration
Peggy Prophet
State Courts System
Karen Samuel and
Samia Paramore
University of Central Florida
Molly Myers
University of Florida
Kenya Williams
Agency Awards Coordinators of the Year
Annette Cohen and Anntoinette Rich
Anntoinette Rich and Annette Cohen
Agency Coordinators
Congratulations to Annette Cohen and Anntoinette Rich on being named the 2010 Agency Coordinators of the Year!
After five years with The Florida Lottery (two of which she acted as Awards Coordinator), Annette
Cohen came to the Office of the Attorney General in 2003 to serve as Director of Investigations for
the Office of the Inspector General.
Following 17 years of vocation with various human and social service organizations, Anntoinette Rich
worked as Employee Relations Manager and Training Specialist for the Department of Highway Safety
and Motor Vehicles from 2003-2006. In 2006, she joined the Office of the Attorney General as Management Review Analyst/Training Specialist.
During the past three years, Annette and Anntoinette have worked closely with department staff submitting nominations to ensure they met the compliance criteria. They made it a personal mission to
encourage their agency’s participation in the awards program and successfully increased the number
of nominations submitted from one (1) in 2007 to 28 in 2010 - several of which have received top
awards the past two years.
Annette and Anntoinette’s dedication to excellence, enthusiasm about the awards program, responsiveness to requests, and overall professionalism is unmatched, and we are pleased to recognized
them with this honor.
13
Achievements with National Impacts
The Prudential - Davis Productivity Awards program proudly salutes 2010 Award Winners for achievements that have
national value. Some of these may be adapted and implemented by other states to avoid “re-inventing the wheel,”
attract federal funding and minimize critical service cuts.
Law Enforcement and Public Protection
Developed VICTRE System for Victims of Child Pornography
Florida was the first state to allow victims of Florida-based child pornography to seek civil remedies. Department of Legal
Affairs staff developed a web-based notification system, entitled Victims In Child-pornography Tracking Repeat Exploitation, that allows victims to maintain their privacy while being heard in criminal court cases. For more information, please
contact Maureen Horkan at (904) 348-2720 or email maureen.horkan@myfloridalegal.com. 2010 DLA-19
Stopped Price Gouging by a National Gasoline Wholesaler
The Departments of Legal Affairs and Agriculture and Consumer Services achieved first in the nation settlement of posthurricane gasoline price gouging with a wholesaler. Reported in news articles from coast to coast, states including North
Carolina and Texas have inquired about the settlement agreement. For more information, please contact Michael Palecki
at (850) 414-3634 or email Michael.Palecki@myfloridalegal.com. 2010 DLA-11
Countrywide Home Loans Team (Left to Right):
Robert Julian, Joe Gentili, Jack Norris, Patrice Malloy,
Ama-Louise Douglas, George Rudd, John Konopka,
Randi Shapiro and Theresa Edwards
Returning $100 Million-Plus to Consumers
from Improper Home Loans
This nine-member team achieved a first-in-the-nation settlement by an Attorney General’s office with Countrywide Home
Loans (since purchased by Bank of America) that helped stop
sub-prime lending in Florida. $48.2 million added value from
this achievement includes 2009 relocation assistance, foreclosure relief assistance, waived fees, modified loans for Florida
customers, and attorney fees and costs paid to the state by Bank
of America. Modification of loans for an additional 57,000 Florida homeowners will provide an estimated $102 million of relief
over the next few years, which is part of an estimated $1 billion
in loan modification relief nationwide. Nominees worked a total
of 650 uncompensated hours. For more information, please contact Robert Julian at (954) 712-4634 or email
[email protected]. 2010 DLA-39
Developed Off-site Monitoring of Financial Stability - Florida Banks
Department of Financial Services staff created a nationally significant early-warning monitoring system that enables
bank examiners to quickly review a bank’s prior performance and focus increased attention on potential future failure.
For more information, please contact Linda R. Townsend at (850) 410-9800 or email Linda.Townsend@flofr.com. 2010
DFS-31
Developed Rewards Program To Pay Informants
Florida’s Medicaid Fraud control unit was the nation’s first to mandate that defendants pay the cost of monetary rewards,
thereby annually saving the state millions of dollars. The rewards encourage reporting of Medicaid provider fraud information that leads to conviction. For more information, please contact Carol Freburger at (954) 712-4613 or email carol.
freburger@myfloridalegal.com. 2010 DLA-21
14
Health and Social Services
Created Hospital and School H1N1 Flu Monitoring Systems
The Miami-Dade County Health Department produced a nationally significant analysis of emergency room visits for flu-like
illness to assist early detection of school outbreaks associated with H1N1 flu and other unusual events. For more information, please contact Guoyan Zhang at (305) 470-5650 or email [email protected].fl.us. 2010 DOH-114
Implemented Screening and Treatment Protocol for Lymphatic Filiriasis
The Palm Beach County Health Department, in cooperation with the Federal Centers for Disease Control, was first-inthe-nation to test for and treat Lymphatic Filariasis, a disease carried by immigrants from third-world counties, that can
result in permanent disability. For more information, please contact Joanna Drowos at (561) 804-7903 or email
[email protected].fl.us. 2010 DOH-60
Developed Medicaid Health Information Network
and Patient Portal
Agency for Health Care Administration staff achieved
nationally significant cost saving improvement of health
care coordination for Medicaid recipients by implementing widespread use of electronic medical records
for estimated added value of $1.1 million. For more information, please contact Carolyn Turner at (850) 9422451 or email [email protected]florida.com.
2010 AHCA-22
Medicaid Health
Information Network Team
(Left to Right):
Front Row - Christopher
Sullivan, Quantara Williams,
Tina Nye; Middle Row Shawn Christiansen, Heidi
Fox, Carolyn Turner;
Back Row - Jennifer Green,
Ken Walker, Cheryl Barfield
and Desi Tatilian
Implemented Statewide Pharmaceutical Services-STD Specialty Care Pilot
The Florida Department of Health was first-in-the-nation to acquire pharmaceuticals at half price to treat inmates with
sexually transmitted diseases, including HIV, saving more than $2 million. For more information, please contact Barbara
Lucas at (850) 922-9036 or email [email protected].fl.us. 2010 DOH-66
Adapted/Implemented Transition to Paperless Laboratory Reporting
Florida Department of Health staff adapted a 2002 Prudential - Davis Productivity Award for electronic laboratory reporting to create a paperless disease control program, annually saving $1.4 million. Florida’s system has been adopted by
Colorado, Louisiana, Tennessee, Wyoming, and Indiana. For more information, please contact Stacy Shiver at (850) 5452595 or email [email protected].fl.us. 2010 DOH-80
Education, Training, and Accreditation
Implemented Educational Outreach Program for New Florida Drivers
A partnership between the Department of Transportation, the Florida Trucking Association, the Florida Association of District School Superintendents, and the Florida Highway Patrol created a first-in-the-nation video for high school students
on how to drive safely around large trucks. For more information, please contact Col. David Dees at (850) 245-7900 or
email [email protected].fl.us. 2010 DOT-110
Developed User-Friendly Grades Anytime Submission System
“Secure Grades Anytime” provides real time grades information to 50,000 students in more than 100 undergraduate &
250 graduate degree programs at the University of Florida (UF). This information is transferred to student transcripts
within 2 days of collection. A national survey of institutions showed that UF is superior in serving its students with up-todate transcripts. For more information, please contact Steve Pritz at (352) 392-9163 or email spritz@ufl.edu.
2010 UF-24
Produced On-Line Training Courses Shared Freely with Florida Law Enforcement
Department of Law Enforcement staff wrote and produced 14 online training classes to assist officers, including several
on active duty in Iraq, to maintain their sworn certification. Implementing this training via the Adobe Network was a
first-in-the-nation that has enabled more than 6,000 officers in 121 agencies to take a total of 14,000 hours of training for
a cost avoidance of $200,000. For more information, please contact David Brand at (850) 410-8629 or email
[email protected].fl.us. 2010 FDLE-6
15
Developed Curriculum and Training for DUI Programs
Department of Highway Safety and Motor Vehicles staff developed first-in-the-nation training to help staff evaluate problem drivers and provide special supervision services to those convicted of driving under the influence (DUI) to assist them
in becoming legal, responsible drivers and regain their licenses. For more information, please contact Barbara Lauer at
(850) 617-2505 or email barbaralauer@flhsmv.gov. 2010 DHSMV-20 and 63
Developed Training to Reduce Officer-Involved Domestic Violence
Domestic violence occurs at least as often in law enforcement officers’ families as in the general population. A first-inthe nation web-based prevention curriculum developed at Florida State University is available to 60,000 sworn criminal
justice officers in Florida. For more information, please contact Karen Oehme at (850) 644-6303 or email
[email protected]. 2010 FSU-2
Technology
Deployed Video Teleconference Hearing System
The Division of Administrative Hearings’ first-in-the-nation deployment of two-way video technology for remote administrative law and worker compensation trials reduced the cost of delivering due process to litigants by $220,000 in 2008-09,
and is projected to save millions of dollars worth of judicial time and travel expense in future years. For more information, please contact David Langham at (850) 595-6310 or email [email protected].fl.us. 2010 DOAH-1
Developed Microsoft Large Account Reseller Contract
Department of Management Services staff negotiated a state contract for Microsoft software, licenses, and maintenance
that saved $6 million, giving Florida the largest discounts available to any state government except California, whose
buying power is considerably larger. For more information, please contact Stu Potlock at (850) 487-8778 or email
[email protected]florida.com. 2010 DMS-14
Increased Number of Electronic Invoices
Department of Management Services’ MyFloridaMarketPlace, the most sophisticated procurement system of any state
government, includes a first-in-the-nation electronic vendor invoicing that reduces the cost of processing from $20 to $5
per invoice, saving more than $70,000 in 2008-09. For more information, please contact Rachael Lieblick at (850) 4146735 or email [email protected]florida.com. 2010 DMS-23
S O FT WARE D EVEL O PMEN T
CONSULTING SERVICES
S TAFF AUGMENTATION
NET WORK SERVICES
850-383-1011 www.infinity-software.com
SERVING THE STATE OF FLORIDA SINCE 1994
Award Winning Achievements
Respond to State Budget Reductions
Individuals and work units throughout state government have responded to budget cuts of recent years by finding ways
to improve programs and processes that accomplish more with the same or fewer resources. Adapting and implementing the following examples and hundreds of others posted on the Florida TaxWatch website makes good sense, especially
during tight budget times.
Identification of Savings Opportunities
100 Ways to Save $1000
Florida Fish and Wildlife Conservation Commission Finance and
Budget Office supervisors challenged staff to identify 100 ways to
save $1,000. Staff responded by suggesting efficiencies that reduce
annual operating expenditures by nearly $150,000. For more information, please contact Whit Springfield at (850) 251-1789 or email
whit.springfi[email protected]. 2010 FWC-3
Finance and Budget Office Leadership Team (Left to
Right): David Sauls, Judy Moats, Judy Mathis,
and Grady Smith
Health Care
Cost Efficient Alternative to Nursing Home Care
Department of Children and Families staff in Ft. Lauderdale saved an estimated $2.5 million and increased customer satisfaction by helping 51 people who qualified for nursing home level of care to continue receiving in-home care. For more
information, please contact Janis McCord at (954) 267-2164 or email [email protected].fl.us. 2010 DCF-188
Improved Medicaid Organ Transplant Reimbursement Process
Agency for Health Care Administration staff streamlined the Medicaid organ transplant reimbursement process, saving an
estimated $750,000. For more information, please contact Michael Bolin at (850) 922-7309 or email
[email protected]florida.com. 2010 AHCA-62
De-privatization of Dental Services
Department of Corrections staff reduced inmate dental care from $12.6 to $8.1 million. For more information, please
contact Dr. Thomas Shields at (850) 410-4631 or email [email protected].fl.us. 2010 DOC-89
Motor Vehicles and Transportation Related
Developed Tracking System to Reduce Travel Expenses
A system that helps managers determine whether Division of Hotels and Restaurants staff should use state-assigned vehicles or personal vehicles saved the Department of Business and Professional Regulation $23,000 in 2008-09. For more
information, please contact Diann Worzalla at (850) 922-8850 or email [email protected].fl.us. 2010 DBPR-18
License Plate Savings
Department of Highway Safety and Motor Vehicles managers and staff reduced the size of all license plate types by 1/8
inch, and changed the brown stem color on the Florida graphic to an existing color (green), thereby saving approximately
$100,000 annually. For more information, please contact Stan Kirkland at (850) 617-2902 or email
stankirkland@flhsmv.gov. 2010 DHSMV-40 and 48
Elimination of Duplicate Notice
Eliminating annual mailing of approximately 500,000 lien satisfaction letters to customers who receive similar notification from their financial institutions annually saves $175,000. For more information, please contact Boyd Walden at (850)
617-3001 or email boydwalden@flhsmv.gov. 2010 DHSMV-60
17
Increased Revenue and Reduced Number of ODA Signs
Department of Transportation staff appraised the rental value of 23 outdoor advertising signs on state property adjacent
to I-95 and Tri-Rail in Miami-Dade, Broward, and Palm Beach counties. They then replaced a consultant broker with inhouse staff and negotiated new rental rates that increased revenue by $168,000. For more information, please contact
Bill Taylor at (954) 777-4247 or email [email protected].fl.us. 2010 DOT-116
Legal Services
Increased User Fee Collection
Staff of the Public Defender, 13th Judicial Circuit in Tampa, created a system that increased collection of a $50 application fee from clients seeking Public Defender services for estimated additional revenue of $750,000. For more information, please contact Anthony Lopez at (813) 277-1413 or email [email protected].fl.us. 2010 JAC-2
In-House Legal Services to Establish Child Support
Department of Revenue staff in West Florida implemented inhouse legal services that reduced the time to establish child
support orders from an average of 238 days to 121 days, and reduced per order costs by 36% ($146 to $94 - lowest statewide),
saving $735,412. For more information, please contact Rhonda
O’Kelley at (850) 689-4065 or email [email protected].fl.us.
2010 DOR-13
Child Support Enforcement Legal Services Unit
Technology
Reduced Software Maintenance Costs
Department of State staff created process controls and re-negotiated annual software maintenance contracts that saved
$417,285. For more information, please contact Wayne Kraften at (850) 245-6593 or email [email protected].fl.us.
2010 DOS-3
Eliminated Vendor Contract Expense
Agency for Health Care Administration staff developed a virtual private network that provides staff with secure access to
computer files from remote sites, thereby eliminating the annual $74,000 cost of contracting out this function. For more
information, please contact Andrew Burgess at (850) 922-3643 or email [email protected]florida.com. 2010 AHCA-67
Batch Processing and Conversion of Scanned Referrals
Department of Children and Families staff developed an electronic document process for more than 500,000 pages of
information on sexually violent predators by running a computer program after hours without human interaction, thereby
annually saving approximately $13,000. For more information, please contact Kristine Smythe at (850) 921-4784 or email
[email protected].fl.us. 2010 DCF-292
Implemented Scanning and Linking Documents to State Database
Department of Health staff in Jacksonville converted an antiquated micrographics system for archived vital statistics
documents to a more efficient state database, thereby reducing staff time spent answering approximately 200 daily
phone calls by 50%, saving $135,873. For more information, please contact Betty Shannon at (904) 359-6900 ext 1003 or
email [email protected].fl.us. 2010 DOH-47
Budget and Finance
Appropriation Request and Tracking System
A web-based system that streamlines the annual legislative budget request decision making process saves the Department
of Education more than $40,000. For more information, please contact Linda Champion at (850) 245-0406 or email
Linda.Champion@fldoe.org. 2010 DOE-2
18
Improved Accounts Payment Process
Streamlining Florida State University’s accounts payable process reduced two positions and increased vendor discounts.
For more information, please contact Raynell King at (850) 644-5022 or email [email protected]. 2010 FSU-3
Telephone
Changed to Dedicated Long-distance Phone Service
Use of the state’s dedicated long-distance service, particularly to handle a high volume of incoming calls, annually saves
the Department of Children and Families’ Central Region an estimated $300,000. For more information, please contact
Mike Rogers at (407) 245-0490 ext. 735 or email [email protected].fl.us. 2010 DCF-323
Quality Call Monitoring and Recording System
A system that monitors, records, scores, and reports taxpayer phone calls to a statewide service center improved customer satisfaction and saved the Department of Revenue $123,349 versus a contractor’s bid to develop this application.
For more information, please contact John Corbin at (850) 922-7227 or email [email protected].fl.us. 2010 DOR-28
Training, Education, and Certification
Electronic Encyclopedia for Field Inspectors
Department of Health staff in Tallahassee reduced annual training costs for 35 inspectors of radiation devices and radioactive material statewide by converting from live sessions to compact disks (CDs), saving approximately $22,000 and
reducing follow-up inspections by making reference tools needed by inspectors available on CDs. For more information,
please contact Debbie Gilley at (850) 245-4266 or email [email protected].fl.us. 2010 DOH-106
Improved Education and Training Delivery
Ringling Museum staff in Sarasota revised the delivery of educational materials to 16,000 children and teachers, and
training for 648 volunteers who provide information to 300,000 annual visitors, saving nearly $175,000. For more information, please contact Maureene Zaremba at (941) 359-5700 or email [email protected]. 2010 FSU-7
Intranet Tidbit Training
Department of Children and Families staff in Orlando created an intranet “Tidbit Training” in five and ten minutes blocks,
saving an estimated $185,000. For more information, please contact Skip Coffey at (407) 245-0510 or email
Virtual Workshop for School District Personnel
Department of Education staff in Tallahassee produced an online alternative to an annual database workshop for several
hundred school district personnel, saving approximately $275,000. For more information, please contact Arlene Roberts
at (850) 245-0400 or email arlene.roberts@fldoe.org. 2010 DOE-16
In-house Training for Information Technology Developers and Users
Agency for Health Care Administration staff conducted information technology development and user training, in lieu of
staff attending outside training sessions, saving nearly $70,000. For more information, please contact Robert Fields at
(850) 921-7922 or email fi[email protected]florida.com. 2010 AHCA-66
Adapted/Expanded New Employee Orientation Online
Budget cuts may reduce the adequacy of state agency employee orientation programs. Department of Legal Affairs
staff adapted the Department of Health’s online employee orientation on policies and procedures, saving an estimated
$150,000. For more information, please contact Anntoinette Rich at (850) 414-3443 or email
Other Savings
Increased Resource Management Fires
Despite a 33% personnel reduction and a 50% operating budget cut, staff at St. Sebastian River Preserve State Park (Department of Environmental Protection) increased resource management fires by 216%, ranking them number four among
160 Division of State Parks units statewide. For more information, please contact Clinton McKenzie at (321) 953-5005 or
email [email protected].fl.us. 2010 DEP-39
19
Reallocated Library Materials Budget
Florida State University library staff helped academic departments identify 620 duplicate and non-essential journals for
cancelation and reallocation of $250,000 to provide the most appropriate scholarly materials for curriculum and research
support. For more information, please contact Roy Ziegler at (850) 644-3022 or email [email protected]. 2010 FSU-12
Improved Off-site Records Management
Department of Transportation staff in Ft. Lauderdale adapted a 2009 Prudential-Davis Productivity Award for efficient
management of offsite records, including a business plan that reduced archived boxes by 2,000 (20%), for annual savings
of $10,440. For more information, please contact Phyllis Eckert at (954) 777-4326 or email [email protected].fl.us.
2010 DOT-132
Reduced Laundry and Clothing Costs
Correctional officers are required to carry gas canisters in holsters. Okaloosa Correctional Institution staff saved nearly
$6,500 by producing rather than purchasing the holsters, and saved an additional $4,000 by producing inmates’ boxer
shorts in lieu of purchasing them. For more information, please contact Glen Richards at (850) 682-0931 or email
[email protected].fl.us. 2010 DOC-96
20
Achievements Relating to Homeland Security
And Disaster Preparation and Relief
Homeland Security
Refugee Information
Department of Children and Families staff improved the accuracy of information on refugees receiving state services that
is useful to the U.S. Department of Homeland Security and increases Florida’s share of federal funding by $100 million
over seven years. For more information, please contact Patti Grogan at (850) 414-0066 or email
Training to Identify Child Trafficking Victims
Department of Children and Families training increased child welfare workers’ understanding of international human
trafficking and providing trafficking operations information to the U.S. Department of Homeland Security. For more information, please contact Patti Grogan at (850) 414-0066 or email [email protected].fl.us. 2010 DCF-260
Improved Security Standards
Department of Highway Safety and Motor Vehicles staff helped meet security standards of the U.S. Department of Homeland Security’s “More Secure Driver’s Licenses” initiative by consolidating multiple endpoint security systems and implementing a perimeter threat management solution for departmental protection from internet-related risks. For more
information, please contact Crill Merryday at (850) 617-2026 or email crillmerryday@flhsmv.gov. 2010 DHSMV-71
Florida’s First Passport Acceptance Facility
The Brevard County Health Department was first-in-Florida to be commissioned by the U.S. Department of State as a
passport acceptance facility which supports homeland security by helping prevent fraudulent requests for passports and
other secure documents. For more information, please contact Alexa Hudson at (321) 449-5014 or email
Improved Rail Safety Certification Program
The homeland security goal of rail safety is enhanced by the Department of Transportation’s statewide training (required
of DOT personnel and consultants who work near railroad right-of-way) which includes observance of suspicious persons
on railroad property and awareness of unauthorized tools and operations. For more information, please contact Janice
Bordelon at (850) 414-4528 or email [email protected].fl.us. 2010 DOT-87
Installed 28-camera CCTV Surveillance at Campbell Stadium
Over a four-year period, the Florida State University Police Department took advantage of funding from the Department
of Homeland Security to install a 28-camera surveillance system at Doak Campbell Stadium. Similar funding may be available to other universities. For more information, please contact Colleen Thomas at (850) 645-6257 or email
Disaster Preparation and Relief
Hurricane Debris Staging Areas
Department of Environmental Protection staff created an online system for authorizing nearly 500 debris staging areas
for hurricane cleanup and other crises. This system automatically sends emails, approval letters, rules, regulations, and
operating procedures to appropriate parties in minutes, thereby saving hundreds of hours required by the former manual
process. For more information, please contact Steve Ray at (850) 245-8773 or email [email protected].fl.us.
2010 DEP-64
Emergency Office Closures
Department of Highway Safety and Motor Vehicles staff developed a statewide system that was used during two stormrelated disasters in 2009 to collect and track more than $100,000 for federal reporting, and produced a $38,000 cost
avoidance for the department. For more information, please contact Cheryl Walters at (850) 617-2676 or email
CherylWalters@flhsmv.gov. 2010 DHSMV-77
21
Disaster Preparation and Relief (cont.)
Federal Reimbursement of Hurricane Expenses
Department of Financial Services staff corrected and expanded a state request to the Federal Emergency Management
Agency for reimbursement of expenses related to 2005 hurricanes Dennis and Wilma, thereby securing an additional
$48,635 beyond the state’s original $200,000 request. For more information, please contact Michael Alexander at (850)
413-2092 or email michael.alexander@myfloridacfo.com. 2010 DFS-14
Disaster Relief during Suwannee River Flooding
Department of Elder Services staff responded to an emergency call to relocate elder residents who were at risk from
flooding of the Suwannee River in April 2009. The team’s previous disaster preparedness training and relief work were
helpful in quickly relocating the elders. For more information, please contact Fran Brooks at (850) 414-2000 or email
[email protected]. 2010 DEA-18
Post-Disaster Food Distribution System
When hurricanes Gustav and Ike struck Louisiana in 2008, the Florida Department of Children and Families was requested
to help create a “Food for Louisiana” system similar to Florida’s. DCF’s efforts were recognized by the Electronic Funds
Transfer Association as project of the year, and by the American Public Human Services Association. For more information,
please contact Connie Reinhardt at (850) 922-0232 or email [email protected].fl.us. 2010 DCF-226
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On behalf of FLORIDA TREND magazine, congratulations to each of the nominees and recipients
of the 2010 Davis Productivity Awards. Your commitment, diligence and creativity resulted in
millions of dollars in savings for Florida taxpayers.
FLORIDA TREND is proud to be a sponsor of this awards program along with Florida TaxWatch
and the Florida Council of 100.
For more than 50 years, FLORIDA TREND has been consistently recognized for its coverage of
the business people, issues and communities that define Florida and shape its future.
We salute state employees for their dedication and professionalism.
To subscribe to Florida Trend, call 1-800-829-9103, or visit www.FloridaTrend.com
Governor and Cabinet Formally
Recognize Achievements and
Contributions that Award Winners
Make to Florida
Alex Sink
Chief Financial
Officer
Charles Bronson
Commissioner of
Agriculture
Charlie Crist
Governor
Bill McCollum
Attorney General
Florida Governor Charlie Crist and members of the Cabinet salute the hard
work and dedication demonstrated by state employee winners of
Congratulations...we thank you!
24
Governor and Cabinet
RESOLUTION
WHEREAS, the Prudential - Davis Productivity Awards, which is supported by corporate and philanthropic contributors, and administered by Florida TaxWatch in partnership with the State of Florida
and The Florida Council of 100; and
WHEREAS, Prudential Financial, Inc., manager of approximately $667 billion in total assets
serving individual and institutional customers worldwide has been gratefully welcomed as the program’s continuing Anchor Sponsor; and
WHEREAS, the Prudential - Davis Productivity Awards recognize and reward outstanding Florida
state government employees and teams whose work measurably increases public service productivity
and promotes wise innovations that better serve the people of Florida; and
WHEREAS, the Prudential - Davis Productivity Awards program is dedicated to the idea that
recognizing, rewarding and replicating diligence and innovation can and does increase government
performance and productivity for its citizens; and
WHEREAS, from the time of the productivity awards program’s inception, more than 20,000
nominations have been submitted to recognize state employees who produced over $6.7 billion of
added value to Florida’s taxpayers; and
WHEREAS, 2010 marks the twenty-first year of this landmark program; and
WHEREAS, the Governor and Cabinet support this valuable program as a means of recognizing
and rewarding those whose dedication, imagination, innovation, and professional skills improve the
products and services produced by Florida state agencies and enhance the lives of the citizens they
serve; and
WHEREAS, agency managers and supervisors are encouraged to promote award winning achievements that can be adapted and implemented by other employees, teams and work units to maximize
their productive value, to track implementation and report results to agency awards coordinators, and
to nominate adapted achievements for recognition in 2011; and
NOW THEREFORE, BE IT RESOLVED that the Governor and Cabinet of the State of Florida do
hereby recognize June 2010, as
PRUDENTIAL - DAVIS PRODUCTIVITY AWARDS RECOGNITION MONTH
in the State of Florida.
IN TESTIMONY THEREOF, the Governor and Cabinet of the State of Florida have hereunto subscribed
their names and have caused the Official Seal of the State of Florida to be hereunto affixed in the City
of Tallahassee on this 25th day of May 2010.
Undefeated
since 2005.
Florida’s top-ranked health plan*. Again.
Ever have a really, really, really good checkup?
Then you know how we feel. AvMed earned its top spot in a
survey called the Consumer Assessment of Healthcare Providers
and Systems (CAHPS). Administered by the U.S. Agency
for Healthcare Research and Quality, the annual survey asks
respondents to rate their health plan in areas including:
U Overall healthcare provided
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every health plan doing business in Florida. Our member
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AVM-N09-52 AvMed, Inc. (health benefit plan). Plans contain limitations and exclusions.
*Highest overall rating of statewide plans reporting HMO and POS product data to the National Committee for Quality Assurance (NCQA) for the Consumer Assessment
of Healthcare Providers and Systems (CAHPS).CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
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Presents the
2010 Davis Productivity Award Winners
Criteria for Scoring Nominations
Prudential - Davis Productivity Awards staff and the Panel of Judges use the following criteria
to evaluate and score nominations.
The achievement:
1.
produced substantial cost savings or cost avoidance, or increased state revenue collection or federal
funding, as a result of individual or team efforts beyond performance expectations during the course of
solving a problem, correcting an efficiency deficit, or making a quality improvement that measurably
impacts external and/or internal operations or customer satisfaction, relative to the nominee’s position
or a team/work unit’s organizational level.
2.
is an adaptation of a previous year’s productivity award, or has been/can be replicated by other state
employees or agencies in order to maximize the previous award’s value.
3.
is a first-in-Florida achievement and/or an achievement with national significance.
4.
required the nominee(s) to change program policies or service delivery that included one or more of
the following: formulation of a new process, design of a new technological approach, overcoming an
organizational obstacle or personal adversity, or working uncompensated hours where permitted.
5.
promotes a Crist/Kottkamp Administration priority and/or an agency’s core value.
Awards
Top rated achievements receive cash and plaques in the following categories:
$2,250 - 2,750 for Outstanding Team, Work Unit or Partnership Achievements
$1,750 - 2,000 for Outstanding Individual Achievements
$1,250 - 1,750 for Distinguished Team, Work Unit or Partnership Achievements
$750 - 1,250 for Distinguished Individual Achievements
$300 - 700 for Notable Team, Work Unit or Partnership Achievements
$200 - 400 for Notable Individual Achievements
The second level of awards is commemorative plaques; the third certificates of commendation;
and the fourth honorable mention.
29
Capital Health Plan congratulates this year’s
Davis Productivity Award winners.
Capital Health Plan helps state employees Live Well.
An Independent Licensee of the
Blue Cross and Blue Shield Association
www.capitalhealth.com
2010.EV.02
Capital Health Plan
Exemplary Achievements of State Agencies
The Exemplary Achievement category of the Prudential - Davis Productivity Awards recognizes entire state agencies or
their divisions, districts, institutions, and performance-based budgeting programs with commemorative plaques, certificates of commendation, and letters of honorable mention for innovation, unusually effective performance and added
value in the delivery of state services. This year’s winners are:
Osceola County Health Department
Department of Health, Kissimmee
Achieved Joint Commission Accreditation for Ambulatory Health Care
The Osceola County Health Department was the third of Florida’s 67 health departments to earn ambulatory health care
accreditation, which is recognized nationally as the benchmark of quality health care performance. This designation annually entitles the department to an extra $500,000 worth of federal funds. For more information, please contact Susan
Crawford at (407) 343-2108 or email [email protected].fl.us. 2010 DOH-96
Pasco County Health Department
Department of Health, New Port Richey
Integrated Women, Infants and Children and Healthy Start
The Pasco County Health Department was first in the nation to fully integrate Healthy Start and Women, Infant, and Children Program staff into one division under a single director, thereby improving performance and saving nearly $95,000.
For more information, please contact Clara Lawhead at (727) 861-5250 ext. 120 or email [email protected].fl.us.
2010 DOH-115
Florida Park Service - Southwest District
Department of Environmental Protection, Osprey
Providing Notable Management, Public Service, and Fiscal Accomplishments
The Southwest District of the Florida Park Service, Department of Environmental Protection, had the highest visitor attendance statewide in 2008-09, increasing 7.8% over the previous year versus a 3.5% statewide increase. Three of the
district’s parks were among the top ten statewide in attendance. For more information, please contact Valinda Subic at
(941) 483-5944 or email [email protected].fl.us. 2010 DEP-6
Division of Workers’ Compensation, Bureau of Compliance
Department of Financial Services, Tallahassee
Developed and Implemented Online Non-Compliance Referral Database
Staff of the Bureau of Compliance Bureau, Division of Workers’ Compensation, Department of Financial Services, designed and implemented an
on-line database that enables customers to report employers who are suspected of violating Workers’ Compensation coverage requirements. This
initiative resulted in a 45% increase in monthly referrals and a 37% increase
in enforcement actions taken against non-compliant employers, worth $2.1
million in additional assessed penalties. For more information, please contact Mark Mark at (850) 413-1855 or email Mark.Mark@myfloridacfo.com.
2010 DFS-45
Division of Workers’ Compensation, Bureau
of Compliance (Left to Right): Front Row
- Nicole Rollins, Bettye Parker, Lisa Payne,
Mary Smith, Judith Bracho, Dewania Seaton,
Amy Daniels, Tommy Quick; Back Row - Eric
Dawson, Susan White, Laura Carey, Kevin
Sterling, Bill Dorney, Mark Mark, Monica Moye,
Jacob Rutherford and Mark Piazza.
Hillsborough County Health Department
Department of Health, Tampa
Increased Early Prenatal Entry for WIC Services
Early prenatal care is the key to increasing healthy birth outcomes. Hillsborough County Health Department staff implemented process improvements that increased the percentage of prenatal mothers receiving services from 36% to 45%,
which is higher than most peer counties and the statewide average. For more information, please contact John Livingstone at (813) 307-8015 Ext. 7401 or email [email protected].fl.us. 2010 DOH-45
31
Individuals
The Prudential - Davis Productivity Awards program annually recognizes individual state employees, work units, divisions,
and institutions for exemplary performance over a period of five years or longer. Criteria for evaluating candidates include receipt of previous Prudential - Davis Productivity Awards, other honors, and testimonials provided by nominators
and agency managers. This year’s winners are:
Sharlene Slosar, Investigation Specialist II
Division of Regulation
Department of Business and Professional Regulation, Fort Myers
Twenty-three year state employee Sharlene Slosar has ranked among her agency’s highest performers for more than a decade, and she has won seven Prudential - Davis Productivity Awards. 2010 DBPR-10
Sharlene Slosar
Fred Fluty
Anthony Ganey
Kathy Ott
Michelle Milnes
32
Fred Fluty, Operations Review Specialist
Division of Hotels and Restaurants
Department of Business and Professional Regulation, Margate
Fred Fluty has worked as a settlement officer for more than two decades. In recent
years, he settled 75% to 85% of the thousands of cases he handled, and he recommended
process improvements that contributed to five Prudential - Davis Productivity awards.
2010 DBPR-19
Anthony Ganey, Operations Analyst II
Department of Business and Professional Regulation, Tallahassee
Anthony Ganey, a 22-year state employee, annually responds to more than 5,000 telephone and email questions from the division’s 82,000 food and lodging licensees. He also
helps process approximately 15,000 new and owner change applications. Mr. Ganey has
contributed to two Prudential - Davis Productivity awards. 2010 DBPR-20
Kathy Ott, Information Technology Business Consultant Manager
Division of Technology
Twenty-two year state employee Kathy Ott leads a team that supports the department’s
LicenseEase and OnBase systems. Winner of a 1992 Davis Productivity Award, Ms. Ott’s
performance reviews and letters of appreciation over more than a decade commend her
work on multiple concurrent projects and resolution of production problems.
2010 DBPR-24
Michelle Milnes, Systems Project Administrator
Michelle Milnes, a 30-year state employee, has led a department-wide initiative to implement a document management system. Her performance reviews over more than five
years commend her problem solving abilities and customer service. Ms. Milnes has been
the department’s employee of the year and a member of two Prudential - Davis Productivity team awards. 2010 DBPR-25
Bob Brandewie, Program Lead
Office of Child Labor
Bob Brandewie has worked in the employment area for 34 years, the last ten heading
the department’s enforcement of laws protecting children from illegal practices. Mr.
Individuals
Brandewie constructed a child labor web-site that annually handles 10,000 inquiries, and
helped reduce the time to issue waivers to hire from 14 days to less than two days. He
is a member of the Interstate Labor Standards Association and hosted its 1999 national
conference. 2010 DBPR-27
Cheryl Biesky, Regional Program Administrator
Division of Regulation
Department of Business and Professional Regulation, Margate
Cheryl Biesky’s 25-year state government career began in the Division of Hotels and
Restaurants as an Environmental Health Specialist. She advanced to Food Coordinator,
Administrator for the Office of Restaurant Programs, District Administrator, and she is
now Regional Program Administrator with the Division of Regulation. Ms. Biesky excels
in identifying problems and making corrections, educating licensees on discipline issues,
and completing special projects. In 1993, she received a distinguished service award for
assisting victims of Hurricane Andrew. 2010 DBPR-35
Dennis Miller, Regional Manager
Division of Pari-Mutuel Wagering
Department of Business and Professional Regulation, Fort Lauderdale
Since 1996, Dennis Miller has managed the state’s largest and most diversified pari-mutuel region, which is responsible for more than 80% of state revenue collected from horse
racing. His 39 years of state experience, his tact and knowledge when dealing with permit holder management and staff, and his willingness to go beyond the call of duty make
him an exemplary manager and role model. 2010 DBPR-38
Lucile McBride, Administrative Assistant III
A nearly 30-year state employee, Lucile McBride’s performance evaluations are consistently rated as “far exceeds expectations.” As the division’s public records office coordinator and human resource liaison, she processes all personnel documents, consistently
prioritizing and accomplishing multiple tasks ahead of schedule. Ms. McBride’s deputy
division director attests to her dedication in providing the pari-mutuel industry and the
public with the highest level of professionalism and service. 2010 DBPR-41
Kevin Scheen, State Steward
Department of Business and Professional Regulation, Miami
Kevin Scheen, a 26-year state employee, has represented the state at thoroughbred
industry regulatory hearings since 2005. He has handled the largest portion of a 20%
statewide increase in hearings during the past five years, rendering 75 out of a total of
241 rulings in 2008-09. He often anticipates group and interdepartmental problems and
finds ways to solve them. 2010 DBPR-42
Jill Blackman, Chief Operations Officer
Division of Pari-Mutuel Wagering,
Twenty-four year state employee Jill Blackman heads the office that licenses individuals
and businesses at racetracks, frontons, card rooms, and slot machine facilities. She drafts
pari-mutuel rules, oversees inquiries and hearings associated with alleged violations, and
recommends operational changes to improve efficiency and reduce costs. She received
a Prudential - Davis Productivity Award for improving the sample collection process at
greyhound racing facilities statewide. 2010 DBPR-43
Bob Brandewie
Cheryl Biesky
Lucile McBride
Kevin Scheen
Jill Blackman
continued
Individuals
John White, Environmental Specialist III
Central District
Department of Environmental Protection, Orlando
Nicknamed “Mr. Hazardous Waste,” 24-year state employee John White is known as the “go to” guy for complex cases. He
educates and assists businesses in complying with hazardous waste regulations, developed an inspector training program
that is the statewide standard, helped to develop best environmental management practices for the cruise line industry,
helped ensure that shooting range cleanups handle hazardous waste correctly, and followed up on bankrupt companies
regarding hazardous waste operations. 2010 DEP-40
David Herbster, Environmental Administrator
Central District
David Herbster has served the department for 25 years. He works with citizens who unknowingly violate environmental
laws to craft equitable resolutions that protect Florida’s environment, and he instituted a “beat the buzzer” concept
which has significantly reduced the time to resolve issues or approve permits. Mr. Herbster was a member of a team that
won a 2000 Davis Productivity Awards for saving 1,400 staff hours by restoring a shoreline for 90 homeowners who had
constructed illegal beaches. 2010 DEP-62
Stephanie Lalonde, Administrative Assistant III
Central District
Stephanie Lalonde, who has served the department for 31 years, is the central district director’s Administrative Assistant.
She serves as human resources liaison and training coordinator for 170 staff and ensures that approximately 250 personnel actions each month are submitted correctly and expeditiously. Ms. Lalonde won a 2002 Davis Productivity Award for
fostering electronic correspondence and she earned Certified Public Manager designation from Florida State University.
2010 DEP-65
Caroline Shine, Program Administrator
Central District
Caroline Shine has served the department for 28 years. As the district air program administrator, she is responsible for
ensuring air quality in the Central Florida region. Overseeing 21 air-monitoring stations in an eight-county area, she
spearheaded an automated data reporting system that reduced the need for staff visits. She also has worked with facilities to identify pollution prevention opportunities such as retrofitting school buses fleet with catalytic devices to reduce
pollutants, which has been adopted by several bus fleets throughout the state. 2010 DEP-66
Christianne Ferraro, Professional Engineering Administrator
Central District
Christianne Ferraro has served the department for 21 years. Managing a staff of 60 professionals who oversee 1,300
drinking water treatment facilities and 900 wastewater facilities, she has helped to clean up endangered water bodies by
forging consensus among multiple stakeholders. Ms. Ferraro has been instrumental in setting the statewide standard for
water reuse in the Central Florida area, whose more than 200 million gallons per day represents 30% of statewide water
reuse. She is President of the Water Reuse Florida Association, and she received the national reuse person of the year
award from the Water Reuse Association. 2010 DEP-67
34
Individuals
Patricia Conners, Associate Deputy Attorney General
Department of Legal Affairs, Tallahassee
Trish Conners, a 26-year state employee, has been the department’s Antitrust Division
Director since 1995. Her involvement in multistate antitrust enforcement efforts has
helped return hundreds of millions of dollars to consumers and public agencies nationwide. Ms. Conners has advised foreign agencies, participated in worldwide antitrust symposiums, and was named one of Florida Trend’s Legal Elite in State Government in 2008
and 2009. 2010 DLA-37
Myra (Becky) Keyes, Performance Consultant Manager
Department of Health, Tallahassee
Becky Keyes, a 22-year state government veteran, has worked for four agencies in the
fields of individual and organizational performance improvement. She is recognized by
colleagues in Florida and other states for her service, integrity and consistent superior
customer service. Since 1996, Ms. Keyes has been part of four Prudential - Davis Productivity Awards for re-engineering recruitment and selection processes, and employee
development and evaluation. 2010 DOH-42
Shannon Hughes, Operations Manager
Shannon Hughes, a 23-year state government veteran, has written $2 million worth of
grants for Perinatal HIV Reduction and an HIV blinded study, implemented a physical
activity counseling program, provided employee disaster preparedness training, and coordinated the department’s strategic planning, central office improvement process pilot,
and national accreditation initiatives. Ms. Hughes was a team member and nominator of
2004 and 2009 Prudential-Davis Productivity awards. 2010 DOH-43
Jim Richardson, Health Services Manager
Brevard County Health Department, Cocoa
Jim Richardson has 34 years of service with the department. Beginning as a sanitation
specialist, he advanced to his current position of health educator and supervisor. Specializing in hard-to-reach populations in order to help change negative behavior, he has made
more than 1,000 presentations on health issues such as including tobacco prevention,
HIV/Aids risk reduction, chronic disease prevention, and kidcare. Mr. Richardson is highly
respected for his tenacious service. 2010 DOH-53
Linda West, Associate University Registrar
Office of the University Registrar
University of Florida, Gainesville
Linda West joined the Registrar’s Office in 1978, where she has adapted to the information technology explosion by thriving on constant change. Her accomplishments include
assisting with development of a student registration and information system used by
32,000 people, assisting the admissions office in automating review of 30,000 freshman
applications annually, and applying this information and technology to develop the university’s hierarchical fee assessment system. Ms. West is an eleven-time Prudential - Davis Productivity Award winner, and a two-time winner of the university’s Superior Accomplishment Award. 2010 UF-6
Patricia Conners
Becky Keyes
Shannon Hughes
Jim Richardson
35
continued
Individuals
Beckie Preston, Associate University Registrar
During her 12-year tenure at the Registrar’s Office, Beckie Preston has advanced from Senior Clerk to Associate Registrar.
She has become the campus grades “guru” by annually overseeing collection of 450,000 grades from faculty and instructors, handling approximately 10,000 grade changes, coordinating the processing of 120,000 transcript requests, and
ordering and checking 16,000 diplomas. A seven-time Prudential - Davis Productivity Award winner, Ms. Preston often is
first to volunteer for additional projects. 2010 UF-16
Dee Dugger, Admissions and Registration Coordinator
Dee Dugger, a 38 year veteran of the Registrar’s Office, is the person primarily responsible for maintaining/updating 101
undergraduate majors, 250 graduate majors, and 103 minors. Until the degree application process was automated, she
was responsible for seeing that 13,000 degree applications were entered annually. Ms. Dugger has trained and mentored
hundreds of staff and students, and she has contributed to six Prudential - Davis Productivity Awards. 2010 UF-18
Nancy Baker, Information Technology Expert
Nancy Baker’s 32-year career at the university has been spent supporting the offices of Admissions and Information Technology, as well as Registrar. Her responsibilities include maintenance of office equipment, computer hardware, phones
that field more than 250,000 calls annually, intake and distribution of support documents for 42,000 admissions applications annually, and office space for 125 staff. Always resourceful, she even built temporary office space out of paper
boxes! 2010 UF-31
Sunny Balogh, Office Manager
Sunny Balogh, a 32-year veteran of the Registrar’s Office, manages payroll and personnel for 42 fulltime and 70 part-time
employees; he helps coordinate travel, purchasing card transactions, and budget forecasting, and handles subpoena
processing, scheduling of meetings, coordinating office communications, providing area telephone coverage, preparing
nationwide surveys, and completing special projects. Ms. Balogh has been a member of teams winning five Prudential Davis Productivity Awards and she is the recipient of a university-wide Superior Accomplishment Award. 2010 UF-32
Sharon O’Quinn, Assistant University Registrar
During her 35 year career, Sharon O’Quinn has maintained more than 650,000 academic records. Her contributions include coordinating transition of university recordkeeping from social security number to University of Florida ID number,
thereby saving hundreds of hours of record retrieval time and assuring students’ privacy; implementation of the imaging
of 240,000 permanent record cards that provides campus personnel with immediate document access; and transformation of grade collection from paper to electronic, thereby substantially reducing processing time for 450,000 grades. Ms.
O’Quinn has been a member of teams winning nine Prudential - Davis Productivity Awards. 2010 UF-34
Diana Hull, Associate University Registrar
With 22 years of service, Diana Hull oversees: registration of 50,000 students each fall and spring term, processing of
1,000 curriculum changes annually, which requires coordination with 100 departments and 20 colleges, creation of 25,000
course sections annually, and coordination of a scheduling system involving almost 200 classrooms and auditoria for class
meetings, exams, review sessions and special events. Ms. Hull has been a member of teams winning seven Prudential Davis Productivity Awards. 2010 UF-35
36
Teams/Work Units
The Office of Program Policy Analysis and Government Accountability
Office of Program Policy Analysis and Government Accountability (OPPAGA)
The Florida Legislature, Tallahassee
Over the past decade, state government has implemented more than $800 million of $2.1 billion policy and program
changes recommended by OPPAGA. Staff developed these recommendations in the course of conducting research for
reports undertaken at the request of the Legislature. Some results:
▪ The Legislature reduced the budget for Medicaid prescription drugs by requiring a drug formulary and other cost containment pharmacy initiatives for a combined fiscal impact of approximately $200 million. (Report 01-10)
▪ The Legislature reduced the transfer requirement for Florida Lottery scratch-off games, worth approximately $30 million. (Report 02-11)
▪ The Legislature required the Agency for Health Care Administration to eliminate value-added contracts and instead
require all drug companies to negotiate cash rebates, worth $85.2 million. (Reports 03-27 and 04-34)
▪ The Legislature discontinued the Educators’ Professional Liability Program, saving $1.4 million. (Report 06-08)
▪ The Legislature expanded the Redirection Program to divert juvenile offenders from residential commitment to therapy-based community programs, worth an estimated $41.6 million. (Report 09-27)
▪ The Department of Business and Professional Regulation increased collection of tobacco taxes from Internet and mail
order sales for estimated additional revenue of $1 million. (Reports 06-46 and 04-56)
▪ The Department of Management Services sold one of three planes in the Executive Aircraft Pool, worth $1.5 million.
(Report 08-57)
OPPAGA has been recognized by the National Conference of State Legislatures’ National Legislative Program Evaluation
Society for contributing the most of any state to the legislative program evaluation field between 2003 and 2006; for
evaluation methods used in analyzing program operations in 2000, 2007, and 2009; and for reports that influence public
policy each year from 1998 through 2009. In 2006, Governing Magazine recognized OPPAGA as a performance evaluation
leader with a reputation for high-quality independent work. 2010 OPPAGA-2
37
continued
Teams/Work Units
Circuit Six ACCESS Management Team
Department of Children and Families, Largo
This four-member team has contributed to 20 PrudentialDavis Productivity Awards since 1999. Recognized projects
include individual service center performance initiatives,
specialized program improvements, and participation in
redesigning the ACCESS service delivery model. The latter saved taxpayer's $11 million in the SunCoast Region
and subsequently was deployed statewide.
2010 DCF-274
Circuit Six ACCESS Management Team (Left to Right): Nancy
Flanders, Patty Wisman, Donna Lytwyn, and Lourdes Benedict
Hotels and Restaurants Compliance Team
Department of Business and Professional Regulation, Tallahassee, Tampa, Margate, and West Palm Beach
Components of this six-member team’s workload relating to protection of public health and safety through food, lodging,
and elevator inspection increased 73% to 125% during the past five years, as shown in the following chart:
Five-Year Caseload
Category
September 08 September 09
September 04 September 05
Increase
Cases Issued
Cases Resolved
Fines Stipulated
Cases Clerked
Fines Assessed
Fines Collected
5,434
5,445
$2,925,700
4,391
$3,838,900
$3,037,777
3,232
3,145
$1,614,425
2,346
$1,699,600
$1,422,641
113%
73%
81%
87%
125%
113%
The team has won five Prudential - Davis Productivity Awards over the past five years for implementing improvements and
efficiencies which collectively saved $2.6 million. Additionally, team members have won several individual awards during
this period, including two individual Pride Eagle awards for sustained exemplary service over 20 years. 2010 DBPR-21
Florida State Hospital Staff
Department of Children and Families, Chattahoochee
Since 1999, Florida State Hospital has won five Prudential-Davis Productivity Awards and three national awards for reducing workers’ compensation claims. Total claims for 2008-09 were the lowest in more than 25 years and were the best
outcome among Department of Children and Families mental health facilities. 2010 DCF-182
38
Recognition of Long-Time Nominator
Nominators are the eyes and ears of the Prudential - Davis Productivity Awards program. We thank
the following individual for recognizing others’ innovative, cost saving achievements for more than a
decade.
Cindy Vickers Clenney
Head of Human Resources, Volunteer and Student Services
The John and Mable Ringling Museum of Art
Florida State University, Sarasota
Since 1997, Cindy Vickers Clenney, a 20-year employee of Florida State University (FSU), has written and assisted others in preparing 22 successful Prudential - Davis Productivity Award nominations.
While working in FSU’s Human Resources Office in Tallahassee, Cindy arranged for FloridaTax Watch staff to
conduct workshops on recognizing and documenting innovative efficiencies. In 2003, she transferred to the
Ringling Museum of Art and FSU Cultural Center in Sarasota and discovered the institution had never participated in awards program. Since then, Ringling staff at all levels have won 16 awards for documenting more
than $3 million in recurring and non-recurring cost savings, new revenue, and productivity efficiencies.
As a Human Resources Professional, Cindy is passionate about recognizing the contributions of FSU and Ringling employees. She has an innate ability to envision a global perspective about how projects and individuals
impact organizational dynamics, budgets, and Florida citizens.
Her commitment to the annual awards process, stemming from a belief that public stewardship is a privilege
and recognition by the Prudential - Davis Productivity Awards and the State of Florida and is an honor in the
highest degree, is reflected by a willingness to dedicate the many hours it takes to write nominations.
FSU’s Assistant Vice President for Finance and Administration wrote: “I have known Cindy for well over 10
years. She is a dedicated Human Resource Professional loyal to the University. Our employees and recognition
of their contributions are a priority with Cindy. I am proud to have her on our team and applaud her continued
commitment to the Prudential- Davis Productivity Awards program.”
Thank You!
39
Outstanding Individual Achievement
Joe Gentili, Assistant Attorney General
Department of Legal Affairs, Ft. Lauderdale
Joe Gentili spent two years stopping the largest credit repair
fraud ever in Florida. This nationally significant achievement,
which was covered in the Wall Street Journal, included negotiation of $150 million of debt write-offs from credit card agencies
for approximately 25,000 customers, and $15 million in restitution to consumers. Mr. Gentili’s bureau chief wrote that the
case’s successful outcome resulted from his hard work, determination, and stubbornness.
Joe Gentili
For more information, please contact Robert Julian at (954) 7124634 or email [email protected].
2010 DLA-41
Congratulationstothe2010PrudentialDavisProductivityAwardwinners.
Weapplaudandshareyourdedicationtoservice.
Dunlap & Shipman, P.A.
Attorneys at Law
Tallahassee
Grayton Beach
2065 Thomasville Road
Tallahassee, Florida 32303
(850) 385-5000
1414 County Highway 283, South
Santa Rosa Beach, Florida 32459
(850) 231-3315
www.dunlapshipman.com
40
Outstanding Team Achievements
Countrywide Home Loans Team
Department of Legal Affairs, Ft Lauderdale
This nine-member team achieved a first-in-thenation settlement by an Attorney General’s office with Countrywide Home Loans (since purchased by Bank of America) that helped stop
sub-prime lending in Florida. $48.2 million
added value from this achievement includes
2009 relocation assistance, foreclosure relief
assistance, waived fees, modified loans for
Florida customers, and attorney fees and costs
paid to the state by Bank of America. Modification of loans for an additional 57,000 Florida
homeowners will provide an estimated $102
million of relief over the next few years, which
is part of an estimated $1 billion in loan modification relief nationwide. For more information,
please contact Robert Julian at (954) 712-4634
or email [email protected].
2010 DLA-39
I-595 Advance Acquisition Drainage Team
Department of Transportation,
Fort Lauderdale
This 17-member team negotiated agreements
with golf courses to share drainage facilities
for the I-595 Express project, thereby avoiding
displacing residents and businesses, and saving
18 months and $75 million. This first-in-Florida
achievement and its public/private partnership
helped the I-595 Express project win the American Road & Transportation Builders Association
project of the year for 2009, as featured in the
Wall Street Journal. For more information,
please contact Linda Ferroli Nelson at (954)
777-4529 or email [email protected].fl.us.
2010 DOT-88
Countrywide Home Loans Team (Left to Rignt):
Robert Julian, Joe Gentili, Jack Norris,
Patrice Malloy, Ama-Louise Douglas, George Rudd, John
Konopka, Randi Shapiro, and Theresa Edwards
Advance Acquisition Drainage Team (Left to Right): Joe
Borello, Jeff Smith, Louis Cefolia, Chris Jackson, Linda
Nelson, Vince Fusconi, Diana Helmer, Van Neilly, Nikye
Joseph, James Walker, Laurice Mayes, Eva Morava, Sigita
Seeley, Vanessa Wright, and Karen Kameron.
Not Pictured: Victor Ramos and John Panos
41
Distinguished Individual Achievements
Sue Holland, Senior Management Analyst Supervisor
Agency for Persons with Disabilities, Ft. Myers
Sue Holland researched federal regulations to secure $2 million additional funding that
reflects the true cost of running the Gulf Coast developmental disabilities center during its phase-down ending on June 30, 2010. For more than 25 years, state managers
thought this additional federal funding during institutional closings was not possible to
obtain. For more information, please contact Sue Holland at (352) 955-5575 or email
[email protected].fl.us. 2010 APD-6
Sue Holland
Judy Warrick, Operations and Management Consultant Manager
Department of Environmental Protection, Tallahassee
Judy Warrick spent eleven years acquiring 38,000 acres from 13,000 separate owners,
which is resulting in construction of the first Everglades Restoration Project component,
a canal pump station to be built with $41 million of federal economic stimulus funds. For
more information, please contact John Outland at (850) 245-2089 or email
[email protected].fl.us. 2010 DEP-30
Judy Warrick
Technology Advancement Awards
Sponsored by Brandt Information Services
Lisa Mustain
Lisa Mustain, Director of Administrative Services
Division of Administrative Hearings, Tallahassee
Lisa Mustain achieved first-in-the-nation deployment of two-way video technology for
remote administrative law and worker compensation trials, thereby reducing the cost
of delivering due process to litigants by $220,000 in 2008-09. Her achievement is projected to save millions of dollars worth of judicial time and travel expense in future
years. For more information, please contact David Langham at (850) 595-6310 or email
[email protected].fl.us. 2010 DOAH-1
Walter Havers, Senior Attorney
Division of Administrative Hearings, Tallahassee
Walter Havers developed what appears to be first-in-the-nation electronic transmittal
of records of worker compensation cases from the Division of Administration Hearings to
the First District Court of Appeals (DCA), which will annually save an estimated $500,000
and can be adapted for other DCA and Florida Supreme Court proceedings for additional
savings. For more information, please contact David Langham at (850) 595-6310 or email
[email protected].fl.us. 2010 DOAH-3
Walter Havers
James Coleman, Jr., Maintenance Mechanic
Florida State University, Tallahassee
James Coleman reviewed Florida State University water and sewer systems campus
wide, made recommendations, and independently took actions to reduce use and waste.
His efforts rectified utility billing mistakes, unused water systems, and uneconomical
designs, saving $86,000. For more information, please contact Tom Shewan at (850) 6456466 or email [email protected]. 2010 FSU-5
James Coleman
42
Distinguished Team,
Work Unit and Partnership Achievements
Social Security Outreach, Access, and Recovery Initiative Team
Department of Children and Families, Miami
This six-member team’s achievement in Miami-Dade County, which is being replicated by other DCF regions, improves access to public entitlement
benefits under Supplemental Security Income and Social Security Disability
Insurance to enhance community integration and recovery of individuals
with mental illnesses and/or substance use. Higher and faster approval application rates of 303 applications saved $6.9 million in 2008-09. For more
information, please contact Deborah Dummitt at (305) 377-5811 or email
Social Security Outreach, Access,
and Recovery Initiative Team (Left to
Right): Emery Cowan, Deborah Dummitt,
and Cindy A. Schwartz
Government Solutions Awards
Sponsored by ACS Government Solutions
IIAMS Conversion Team (Left to Right):
Kathy McAvoy, Steve Alderson, Cindy Hefren,
Fred Hudson, Jerry Chesnutt, Margie France, and
Sheryl Steckler. Not pictured: Clark Kuntz and
Rado Avdjiev.
IIAMS Conversion Team
Department of Children and Families, Tallahassee
This nine-member team modified the department’s award winning Integrated Internal Audit Management System (IIAMS) so that all state agencies
can use it. Eleven agencies used it in 2009 and at least six more are scheduled to join the system this year 2010. A spreadsheet of agency-by-agency
first-year savings for 2009 totals $174,000, which is projected to increase to
$243,000 this year. IIAMS does not require annual support/upgrade expenditures like many commercial systems, which saves an additional $23,520.
For more information, please contact Cynthia Hefren at (850) 487-2589 or
email [email protected].fl.us. 2010 DCF-250
Child Support Enforcement Legal Services Unit
Department of Revenue, Pensacola
Due to substandard performance by a contracted legal firm, this 15-member team implemented in-house legal services
to handle 17,175 child support cases that resulted in reducing the time that an order is finalized from an average of 238
days to 121 days and reduced per order costs by 36% ($146 to $94), the lowest statewide, for added value of $735,412. For
more information, please contact Rhonda O’Kelley at (850) 689-4065 or email [email protected].fl.us. 2010 DOR-13
Child Support Enforcement Legal Services Unit (Left to
Right): Top Row - Marlyn Walker, Billy Witherington, Becki
Nobles, Kathy Satterwhite, Priscilla Phipps, Nancy Kramer,
Teresa Grant and Iris Barkley; Bottom Row - Harvey
Johnson, Kathy Simmons, Shawn Rubin, Lisa Wirth, Denise
Timmons, Sharon Aldrich, and Karen Torrisi
44
Distinguished Team,
Work Unit and Partnership Achievements
Fringe Benefits Pool Team
This 33-member team developed a new budget and accounting system that simplifies preparation of budgets, grant
proposals, and accounting for fringe benefits associated with nearly 7,000 research projects worth more than $500 million, thereby annually recovering an extra $1.5 million and reducing fiscal and grant staff costs by $1.7 million. For more
information, please contact James Ferrer at (352) 392-2068 or email jferrer@ufl.edu. 2010 UF-39
Fringe Benefits Pool Team
Le to Right: Front Row - Robert Freeman, Nicole
Garvey, Candice Mccall, Bob Willits, and Gary
Grossheim, Jr.; Back Row - Andy Jeffers, Greg
McEachern, FJ Kutch, Pamela Bengtson,
and Paul Williamson.
Le to Right: Front Row - Linda Orfield,
Susan Wilson, Suzanne Sindledecker, Sheri
Ausn, Sheela Modgil, and Donna Mcclure; Back Row - James Ferrer, Jr., Linda
Hendricks, Brian Kuhl, and Joann Stamm.
Le to Right: Mary Alice Albrion, Melissa
Curry, Janet Malphurs, Karen Navitsky,
and Kim Kirkup.
46
Larry Chatfield, Investigation Specialist II
Department of Business and Professional, Ft. Myers
Larry Chatfield developed a replicable method of conducting investigations that helped
his office increase prosecution of unlicensed activity by 46%, ranking him number one
among 12 peers by producing the work of three employees, despite having two back surgeries. For more information, please contact Sergio Gonzalez at (239) 338-2376 or email
[email protected].fl.us. 2010 DBPR-11
Larry Chatfield
Technology Advancement Awards
Alan Lewis, Systems Project Consultant
Developing computer applications is not Alan Lewis’s job, but he spent 120 uncompensated hours learning Java programming to develop an application that checks vendor
sites and downloads new files for processing, thereby annually saving approximately 500
hours. His knowledge also helps other departmental teams for estimated added value
equivalent to a $56,000 position. For more information, please contact Jon Hoffman at
(850) 487-9554 or email [email protected].fl.us. 2010 DBPR-12
Michael Whitehead, Senior Management Analyst II
Michael Whitehead developed a data system to help managers determine whether Division of Hotels and Restaurants inspectors should use state-assigned vehicles or their
personal vehicles, thereby reducing personal vehicle miles by 8% ($23,000). The Division
previously had no system to track personal vehicle miles and no process to compare
personal vehicle mileage against state vehicle mileage. For more information, please
contact Diann Worzalla at (850) 922-8850 or email [email protected].fl.us.
2010 DBPR-18
Alan Lewis
Michael Whitehead
Bill Goff, Government Analyst I
Department of Children and Families, Tampa
Bill Goff developed a first-in-Florida computerized system to help 33 staff who perform
risk assessment and monitoring tasks for 950 contracts totaling $6 billion department
wide. All data is maintained in one location, thereby improving management decision
making. For more information, please contact Diane Dusembury at (850) 414-8224 or
email [email protected].fl.us. 2010 DCF-223
John Doak, Computer Programmer Analyst II
Rob Doak helped to increase Florida’s share of federal money for refugee resettlement
by compiling data on people who were eligible for receiving services but who were not
counted by existing federal data procedures. His achievement resulted in Florida being
awarded $101 million additional federal revenue over seven years. For more information,
please contact Patti Grogan at (850) 414-0066 or email
Bill Goff
John Doak
47
William Martinez, Systems Project Analyst
William Martinez made Florida the first state to create a quality assurance system that
monitors adult social services case reviews online, annually saving 400 managers and
3,000 workers more than $300,000 worth of time. For more information, please contact
Suzanne Poirier at (850) 921-2383 or email [email protected].fl.us.
2010 DCF-245
William Martinez
Ivonne Alemany
Cathy Claud, Circuit 15 Substance Abuse Director
Department of Children and Families, West Palm Beach
Cathy Claud developed a first-in-Florida network of eight community-based agencies that
increased access to treatment in the child welfare system from 967 to 1,443 individuals.
Her achievement could become a model because it is difficult to involve multiple agencies in providing substance abuse services. For more information, please contact George
Woodley at (561) 650-6860 or email [email protected].fl.us. 2010 DCF-319
David Howe, Child Protection Investigations Supervisor
Department of Children and Families, Deland
David Howe developed community awareness and communications training that expanded from one county to four counties, thereby helping to prevent an estimated 80 child
abuse cases from being called into a hot line, saving an estimated $24,000 worth of staff
work. For more information, please contact William Boyd at (386) 822-6161 or email
Ivonne Alemany, Adult Protective Investigator
Department of Children and Families, Tampa
In 2008-09, Ivonne Alemany outperformed 18 peers in Hillsborough County and 72 in the
SunCoast Region by handling tasks beyond job expectations that were valued at more
than $40,000. Her administrator wrote that Ivonne Alemany is the quickest investigator
she has ever worked with. For more information, please contact Kelly Kelley at (813) 3753994 or email [email protected].fl.us. 2010 DCF-291
Thomas Errair
NancyRae Kjelgaard
48
Thomas Errair, Park Services Specialist
Department of Environmental Protection, Palm Coast
When funds were available to pay only 40% of the cost to renovate and repair two historic
park structures in an advanced state of disrepair, Thomas Errair, whose position description does not require knowledge and skills to handle such projects, stepped up and did
the job for estimated added value of $94,000. For more information, please contact
Douglas Carter at (386) 447-1526 or email [email protected].fl.us. 2010 DEP-21
NancyRae Kjelgaard, Financial Control Analyst
NancyRae Kjelgaard created a nationally significant early-warning monitoring system,
priced commercially at $60,000, which enables bank examiners statewide to quickly review a bank’s prior performance and focus increased attention on possible future failure.
For more information, please contact Linda R. Townsend at (850) 410-9800 or email
Linda.Townsend@flofr.com. 2010 DFS-31
Michael Ward, Financial Investigator-Criminal Enforcement
Office of Financial Regulation, Department of Financial Services, West Palm Beach
Michael Ward was the state’s lead staff person on a four-year, federally prosecuted hedge
fund fraud case involving three defendants, 250 investors and $194 million, resulting in
restitution of $78 million. For more information, please contact Steve Carlton at (561)
870-8711 or email [email protected]. 2010 DFS-33
Julie Jones, Paralegal
Julie Jones enhanced the Division of Legal Services’ case tracking system by tying performance measures to each of 14 work types plus dates that each attorney began, completed, and closed each case file. She also trained 105 employees on the new system for
annual added value of approximately $27,000, despite hand surgery, a broken foot, and
neck disk ruptures. For more information, please contact Pat Blizzard at (850) 413-4230
or email patricia.blizzard@myfloridacfo.com. 2010 DFS-35
Maggie Gattrell, Insurance Analyst II
Department of Financial Services, Jacksonville
Maggie Gattrell’s investigation of insurance premium theft led to prosecution of two
agents who left approximately $9 million worth of property uninsured during and after a
recent hurricane season, including two properties that sustained non-covered fire damage. Her performance ranked number two among 54 peers statewide, despite being
impaired with carpel tunnel syndrome that required surgery, then returning under light
duty for ninety days. Much of an investigator’s work requires word processing and, even
while in pain, Ms. Gattrell persevered to make sure all her reports and deadlines were
met. For more information, please contact Susan Alexander at (904) 798-4843 or email
susan.alexander@myfloridacfo.com. 2010 DFS-44
Regina Keenan, Senior Attorney
Regina Keenan made the department’s Legal Services Division the first public law unit
in Florida to qualify for the American Bar Association-EPA Law Office Climate Challenge
to reduce greenhouse gas emissions, saving an estimated $10,000 and reducing carbon
dioxide-equivalent emissions by 81 tons. For more information, please contact Pat Blizzard at (850) 413-4230 or email patricia.blizzard@myfloridacfo.com. 2010 DFS-53
Pam Edenfield, Management Review Specialist
Pam Edenfield worked eight years to change the statutorily prescribed service of process
on insurers from manual to electronic, thereby reducing service time by up to five days,
avoiding two million pages of consumer filings, and saving more than $24,000. For more
information, please contact Pat Blizzard at (850) 413-4230 or email
patricia.blizzard@myfloridacfo.com. 2010 DFS-66
Julie Jones
Maggie Gattrell
Regina Keenan
Pam Edenfield
Joel Slanco, Computer Aided Dispatch Administrator
Department of Highway Safety and Motor Vehicles, Orlando
Joel Slanco developed a standard configuration for 120 workstations statewide, thereby
reducing installation from approximately five hours to approximately ten minutes per
computer, which helped avoid disruption of state trooper activity and saved $9,800.
Most of the tasks he performed were outside of his job standards and were facilitated by
knowledge gained on his own time. For more information, please contact Jeffrey Succi
at (352) 732-1426 or email JeffreySucci@flhsmv.gov. 2010 DHSMV-73
Joel Slanco
John Pare, Regional Deputy Attorney General
Department of Legal Affairs, Orlando
John Pare created and conducted a first-in-Florida statewide management training program to help the department’s
attorney supervisors improve their handling of interpersonal communications, motivation, and change management, saving approximately $30,000 versus contracted training. The Deputy Attorney General in Tallahassee wrote that Mr. Pare
presented the program in a way that managers became comfortable in sharing their concerns about the agency. For more
information, please contact Anntoinette Rich at (407) 414-3443 or email anntoinette.rich@myfloridalegal.com.
2010 DLA-1
Tina Furlow
Tina Furlow, Senior Assistant Attorney General
Tina Furlow negotiated first-in-the-nation negative option sales technique agreements with
two firms that were charging libraries and individuals for automatic subscription renewals
and then shipping unordered updates of previously purchased publications, in violation of
Florida’s Deceptive and Unfair Trade Practices Act. Her efforts helped get approximately
$5 million in restitution for Florida consumers and libraries; $2.5 million in payments to the
state to cover fees and costs resulting from the investigation; and a $275,000 donation to
the Florida State University School of Law. For more information, please contact Michael
Palecki at (850) 414-3634 or email
Health Services Awards
Sponsored by Capital Health Plan
Sara Wilson, Registered Nursing Consultant
Sara Wilson developed a nationally significant standardized method to measure a public health nurse’s competence and
determine training needs, thereby providing a statewide professional development program for public health nurses
based on National Quad Council Public Health Competencies. Her achievement saved $6,200 in travel cost and ranked
Ms. Wilson number one among 20 peers. For more information, please contact Sara Wilson at (850) 245-4746 or email
Kyla Shelton
Kyla Shelton, Injury Epidemiologist
Kyla Shelton solved a data analysis and reporting issue that two predecessors were unable
to solve, which resulted in automated production of county-level injury profiles for annual
added value of $24,800. Her achievement was recognized at the 2009 Council of State/
Territorial Epidemiologists’ Conference in Buffalo, NY, to which she self-funded travel in
order to make her presentation. For more information, please contact Kyla Shelton at
(850) 245-4444, Ext. 2729 or email [email protected].fl.us.
2010 DOH-103
Noemi Quinn, Senior Clerk
Palm Beach County Health Department, Lantana
Noemi Quinn developed a process to verify that a mandatory neonatal screening test performed at birth for every newborn matches with the baby’s medical chart, thereby avoiding the need to repeat this test during a subsequent visit a few months later, for annual
savings of approximately $50,000. For more information, please contact Mario Jacomino at
(561) 274-3141 or email [email protected].fl.us. 2010 DOH-104
Noemi Quinn
50
Bradley Waldron, Government Operations Consultant I
Department of Revenue, Tallahassee
Utilizing the barest of hardware and educating himself along the way, Bradley Waldron
developed a system to monitor, record, score, and report taxpayer phone calls to the
statewide taxpayer service contact center that improved customer satisfaction and saved
$123,349 versus a contractor’s bid to develop this application. For more information,
please contact John Corbin at (850) 922-7227 or email [email protected].fl.us.
2010 DOR-28
John Dolan, Coring Specialist
Department of Transportation, Lake City
John Dolan developed a first-in-Florida, and perhaps first-in-the-nation, “coring” alternative to “slicing” in order to identify pavement deficiencies to help enforce contractor
warranties, thereby reducing manpower/equipment needs and approximately six hours
of lane closure during each pavement deficiency test. Statewide implementation of this
alternative would save at least $25,000 annually. For more information, please contact
Howard Moseley at (386) 961-7853 or email [email protected].fl.us.
2010 DOT-43
Bradley Waldron
John Dolan
Gilbert Soles, District Traffic Safety Program Manager
Department of Transportation, Fort Lauderdale
Gilbert Soles identified a basic safety problem related to numerous fatal crashes along
I-75 in the Florida Everglades, which resulted in a consultant study that pinpointed specific causes of the crashes and a projected $29 million annual savings from their elimination. For more information, please contact Rick Mitinger at (954) 777-4355 or email
[email protected].fl.us. 2010 DOT-75
Hector Hartmann, District 4 Rail Coordinator
Department of Transportation, Ft. Lauderdale
Hector Hartmann took the initiative to become certified to conduct formerly contracted
statewide safety training required of DOT personnel and consultants who work near railroad right-of-way, thereby saving $64,416 in training fees and travel costs. For more
information, please contact Janice Bordelon at (850) 414-4528 or email
AnnMarie Cunningham, Final Estimates Specialist
Department of Transportation, Fort Pierce
Ann Marie Cunningham developed a performance analysis system that improves the quality of final estimates work, thereby reducing consultant time for submitting final estimate
packages from an average of 300 days to 34 days and average time to handle unresolved
issues from 2.7 days to 1.7 days, thereby saving $76,400 in six months. For more information, please contact Mayur Patel at (772) 489-7138 or email [email protected].fl.us.
2010 DOT-101
Manuel Fontan, ITS Project Manager
Department of Transportation, Miami
Manuel Fontan developed a first-in-Florida 511 “watcher” that provides operators with
real-time assistance in verifying traffic information being posted to the statewide Traveler Information System. His achievement helped reduce staff by 50% for annual savings
of approximately $119,000 in District Six. For more information, please contact Javier
Rodriguez at (305) 470-5757 or email [email protected].fl.us. 2010 DOT-149
Gilbert Soles
Hector Hartmann
AnnMarie Cunningham
Manuel Fontan
Edward King, Special Agent
Florida Department of Law Enforcement, Tallahassee
Ed King investigated tax fraud scams being conducted out of correctional facilities, making 10
arrests and seizing approximately $300,000. Performing the work of two agents, he continues
to identify new scams to help prevent theft of state and federal funds. For more information,
please contact Ricky Gibbs at (850) 410-8371 or email
Edward King
Eric Jester, Special Agent
Florida Department of Law Enforcement, Fort Pierce
Eric Jester spent 19 months helping to dismantle a group responsible for terrorizing convenience store clerks during 20 armed robberies along Florida’s Treasure Coast, for an estimated
cost avoidance and savings of $144,000. Six suspects were indicted by the U.S. Attorney’s
Office for the Southern District of Florida. An attorney’s letter stated that Agent Jester was
single-handedly responsible for this prosecution, helping prompt his selection as 2008 Orlando
Regional Office Agent of the Year. For more information, please contact Richard Piccininni at
(772) 216-3530 or email
Eric Jester
Government Solutions Award
Ellen Wilcox, Special Agent
Florida Department of Law Enforcement, Tampa
Ellen Wilcox spent three years leading one of the first criminal investigations in the nation
that arrested both brokers and lenders for a nationwide mortgage fraud scheme of nearly $18
million, netting the state $1.6 million. Ms. Wilcox was 2007 FDLE Special Agent of the Year
among 293 agents. For more information, please contact Troy Walker at (813) 878-7895 or
email [email protected].fl.us. 2010 FDLE-13
Ellen Wilcox
Rusty Rodgers, Special Agent
Florida Department of Law Enforcement, Jacksonville
Rusty Rodgers was the driving force behind a multi-agency response that thwarted diversion of
$5.7 million worth of state funds, culminating in Agent Rodgers’ arresting the subjects before
they boarded a flight from Miami to Beirut. Agent Rodgers was 2008 co-FDLE Special Agent of
the Year out of 293 agents. For more information, please contact Mark Brutnell at (904) 5986615 or email [email protected].fl.us. 2010 FDLE-14
Rusty Rodgers
52
Kirk Veazey, Special Agent
Kirk Veazey worked with the Sheriff’s Office, the U.S. Secret Service, and private investigators
from Target and Publix on “Operation Wild West Side,” which dismantled an organization that
had stolen approximately $1 million worth of merchandize and sold it to persons who then
re-sold it online and in flea markets. For more information, please contact Steve Donaway at
(904) 360-7100 or email [email protected].fl.us. 2010 FDLE-23
Jennifer Miller, Crime Lab Analyst
Jennifer Miller volunteered to review 184 outsourced DNA cases for the Jacksonville Biology
Section, saving $16,000 worth of overtime that would have been paid to fellow analysts, and
helping those analysts exceed their performance standard in completing non-outsourced
cases for estimated added value of $90,000. For more information, please contact Marcie
Scott at (904) 360-7144 or email [email protected].fl.us. 2010 FDLE-27
Debra Baxley, Business Manager
Deb Baxley spent a year and a half fixing the Florida State University Chemistry Department’s research support billing system that now annually saves an estimated $100,000. Her
dean wrote that the department’s stockroom had been plagued by billing problems and
errors for 20 years, and that absent Ms. Baxley’s efforts, improvements likely would not
have happened. For more information, please contact Jane Allen at (850) 644 1244 or email
Jennifer Miller
Debra Baxley
53
˜
W E
B E L I E V E
˜
When given what they need, the possibilities are endless.
That’s why we’re proud to support those helping make our community a better place.
Notable Team, Work Unit, Partnership Achievements
Developed Medicaid Health Information Network
and Patient Portal
Medicaid Health Information Network Team
Agency for Health Care Administration, Tallahassee
This eleven-member team achieved nationally significant improvement of health care coordination for Medicaid recipients via widespread use of electronic medical records for estimated added value of $1.1 million.
For more information, please contact Carolyn Turner at
(850) 942-2451 or email [email protected]florida.com.
2010 AHCA-22
Medicaid Health Information
Network Team (Left to Right):
Front Row - Christopher Sullivan,
Quantara Williams, and Tina Nye;
Middle Row - Shawn Christiansen,
Heidi Fox, and Carolyn Turner; Back
Row - Jennifer Green, Ken Walker,
Cheryl Barfield, and Desi Tatilian
Streamlined the Medicaid Health Plan Contracting
Process
Health Plan Contract Efficiencies Team
Agency for Health Care Administration, Tallahassee
Forty-one employees from seven bureaus within the
Agency for Health Care Administration achieved first-inthe-nation elimination of side-by-side Medicaid health
plan contract reviews for policy consistency, reduced
the number of contracts by one-third, and the length
of most contracts by 300 pages, for estimated annual
savings of $57,713. For more information, please contact Mary Headley at (850) 922-7332 or email
[email protected]florida.com. 2010 AHCA-28
Health Plan Contract Efficiencies
Team (Left to Right): Front Row
- Melissa Vergeson, Teri Palmer,
Margaret Cavendish, and Frank
Dichio; Second Row - Molly Miller,
Rachel LaCroix, Karen Dexter,
Peggy Claborn, Vicki Mildenberger,
and David Starn; Third Row - Melanie Brown-Woofter, Lisa Gill, Abby
Huntley, Pam Hull, and Kaleema
Muhammad; Back Row - Linda
Macdonald, Jason Ford, Jason
Campbell, and John Churchill
Increase in Candidate Employment and Retention
WorkForce Alliance Business Service Team
Tampa Bay WorkForce Alliance, Tampa
This 32-member team’s performance ranked 1st among 24 regional workforce teams
statewide because it was first-in-Florida to achieve top quartile performance on
U.S. Employment and Training Administration measures. The team’s former job candidates had higher earnings than those of any other region. For more information,
please contact Michael Garcia at (813)541-2766 or email
[email protected]. 2010 AWI-10
Expanded Work Opportunity Tax Credit Automated Verification Process
Work Opportunity Tax Credit Team
Agency for Workforce Innovation, Tallahassee
This eight-member team developed a nationally significant automated data-matching process for the federal Work Opportunity Tax Credit program that reduces AWI
staffing costs by $53,049 and is useful to other states. For more information, please
Work Opportunity Tax Credit Team (Left
contact Alecia Shally at (850) 245-7476 or email alecia.shally@flaawi.com.
to Right): Front Row - Gloria Harrison and
2010 AWI-13
Sheila Jones-Copeland; Back Row - Carver
Spence, Carlos Perez, and Carlton Bassett
55
Increased Regional Productivity and Operated Revenue Positive
Agriculture Interdiction Station 19 Team
Department of Agriculture and Consumer Services, Pensacola
In addition to its core mission of identifying the contents of 740,000 trucks entering Florida and physically inspecting
40,000 trucks, this 22-member team documented 8,500 cargo loads of unreported taxable products that increased revenue collections by $770,085, ranking them number one among 23 units statewide. For more information, please contact
Ben Burns at (850) 941-6015 or email [email protected].fl.us. 2010 DACS-4
Agriculture Interdiction Station 19 Team
A and C Shifts (Left to Right):
Ofc. Clifford Oram, Sgt. Tim
Meadors, Ofc. Christy Miller,
Ofc. Christina Benesko, Ofc.
Daniel Pittman, Sgt. Jason
Biggs, Ofc. James McGregorlier,
Ofc. Justin Potts, and Sgt. Chip
French
B and D Shifts (Left to Right):
Sgt. Quinn Janack, Ofc. Larry
Merritt, and Ofc. Jason
Hutchinson. Not pictured: Capt.
Ben Burns, Lt. Mark Burke,
Ofc. Jason Boles, Ofc. Christy
London, Ofc. Scott Winchester,
and Ofc. Mike Padgett
Developed New Procedure to More Efficiently Enforce Pari-Mutuel Rules and Statutes
PMW Enforcement Team
This five-member team of hearing officers shifted enforcement of pari-mutuel rules and statutes from temporary state
employees to themselves while maintaining their regular duties for a cost avoidance of $96,000. The team also reduced
the number of required pari-mutuel hearings for alleged violations of rules and laws by using consent orders. For more
information, please contact Joe Dillmore at (850) 488-0777 or email [email protected].fl.us. 2010 DBPR-15
Implemented Florida’s First Mental Health Facility K-9 Program
Florida State Hospital K-9 Team
Department of Children and Families, Chattahoochee
This four-member team implemented Florida’s first mental health
facility K-9 program in order to increase institutional security. This
achievement reduced illegal contraband and drug incidents by 70%,
escape events by 30%, and escape event duration by 65%, for estimated added value of more than $1 million. For more information,
please contact Joseph Smith at (850) 663-7898 or email
Florida State Hospital K-9 Team (Left
to Right): Harold Bailey, Joseph Smith
III, Paul Coley and Richard Carr; K-9’s
(Left to Right): Diesel, Bogey, Ace,
Nancy Drew and Kalijah
Transitioned Displaced Disabled Adults to Cost Efficient Services
Evercare Transition Team
Department of Children and Families, Ft. Lauderdale
This two-member team helped 51 people who met nursing home level of care to continue receiving in-home care by
securing funding through the state waiver program, thereby annually saving an estimated $2.5 million and achieving a
higher degree of customer satisfaction. For more information, please contact Janis McCord at (954) 267-2164 or email
56
Developed a Telephone Intake Unit for Circuit 8
Circuit 8 Intake Unit Team
Department of Children and Families, Gainesville
This seven-member team created a first-in-Florida system that reduces processing of
adult services (ACCESS) applications from a departmental standard of 20 days to less
than 12 days for estimated added value of $90,000. The team’s system is being used
by other service centers. For more information, please contact Philip Singer at (352)
955-5388 or email [email protected].fl.us. 2010 DCF-205
Developed a Stage File Automation Process
Data Exchange Automation Team
This 17-member team created a system that processes data from federal and state
agencies in the correct sequence, thereby maximizing run time on the FLORIDA mainframe computer to save $5.00 per entry on nearly one million entries for a $4.9 million cost avoidance. For more information, please contact Anita Cawthon at (850)
414-0182 or email [email protected].fl.us. 2010 DCF-242
Data Exchange Automation Team
(Left to Right): Harold France,
John A Bailey, Shiow Ho,
and Anita Cawthon
Reduced Out-of-State Adoption Timeframes
Interstate Compact System Redesign Team
This eleven-member team made Florida the first state to implement an electronic
database system for out-of-state adoptions, thereby reducing time spent in foster
care and saving $90,000 worth of paper and equipment. This achievement is a model
for a National Interstate Compact database, and has been recognized by the Florida
Bar. For more information, please contact Laura Kirksey at (850) 922-6339 or email
Reduced the Number of Children in Foster Care
Family In-home Recovery Support Team
Department of Children and Families, Daytona Beach
This ten-member team developed a foster care diversion program to help reduce
removal of children from their families due to allegations of abuse, neglect or abandonment by focusing on family engagement and intensive in-home services to reduce
risks, for estimated savings of $1 million. For more information, please contact Karin
Flositz at (386) 254-3796 or email [email protected]. 2010 DCF-262
Family In-home Recovery Support
Team (Left to Right): Mark Jones,
Linda Mandizha, Bill Boyd,
and Clay la Roche
Reduced the Cost of Child Protective Investigator Turnover
Retention Team
Department of Children and Families, Jacksonville
Experienced Child Protective Investigators often can better protect children, but
these positions are relatively high stress and low pay. This 17-member team developed retention approaches that reduced turnover region wide from 40% to 20%, saving an estimated $3.7 million. For more information, please contact Joan Walsh at
(904) 723-5354 or email [email protected].fl.us. 2010 DCF-289
Reduced the Number of Children in Foster Care
Circuit 3 Foster Care Redesign Team
Department of Children and Families, Lake City
This 20-member team adapted and implemented a plan from DCF Circuit 4 that reduced the number of children in out-of-home care by 53% over two years, well ahead
of the 2012 deadline for achieving this milestone. Team members produced the
highest reduction statewide in 2009 and saved $2,782,260. Their achievement was
presented at the Child Welfare League’s National Conference in January 2010. For
more information, please contact Becky O’Brien at (352) 955-5115 or email
Circuit 3 Foster Care Redesign
Team (Left to Right): Front Row
- Lila Pridgeon; 2nd Row - Latoya
Davenport, Christina Weems, Laura
Brown; 3rd Row - Richard Ring,
Jennifer Works, Calvin Martin
Back Row - Deborah Divine, Stacy
Merritt, Karen Page, Alan Paulin, Tim
Trometer, Travis Garland,
and Lori Walker
57
Increased Prescribed Fires
Saint Sebastian Preserve Resource Management Team
Department of Environmental Protection, Fellsmere
Despite a one-third reduction of on-site staff and an operating budget cut that reduced resources by approximately $150,000, this six member team achieved a 216%
increase in applying resource management fires at St. Sebastian River Preserve State
Park, ranking their 2008-09 performance number four among 160 park units statewide. For more information, please contact Clinton McKenzie at (321) 953-5005 or
email [email protected].fl.us. 2010 DEP-39
Developed Pollutant Load Reduction Assessments
Watersheds’ Total Maximum Daily Load Team
Department of Environmental Protection, Tallahassee
In a normal year, 15 employees are expected to create an average of 3.3 pollutant
load assessments. During an eight month period between January and August 2009,
these 15 employees completed an average of 8.6 court-ordered assessments to help
restore 100 water bodies in the Tampa Bay region. For more information, please
contact Jan Mandrup-Poulsen at (850) 245-8448 or email jan.mandrup-poulsen@dep.
state.fl.us. 2010 DEP-59
Risk Management Claim Cost Reduction Team (Left to Right) Front
Row - Chris Taul, Christy Glisson, Jane
McClelland, Brian McGrane, Mary McDonald, Mary Harvey, Pam Clark, Rebecca
Booker; Back Row - Steve Coyle, Del
Harrison, Al Zapata, Mike Andrews, Ray
Williams, Ray Cochran
Online Mainframe Report Viewing
Team (Left to Right):
Front Row: Brenda Washington,
Carlene Wimberley, Aleta Barber;
Back Row - Tim Wolff, Murray
Winebrenner, Michele Branch, Rick
Turnage, Diane Austin, Patricia
Traynor; Not Pictured: Scott Bean,
Gorden Barineau, Julia Boland,
Lisa Bishop, Louise Corbin, Qingfu
Wang, Wanda Guthrie
Server Virtualization Team (Left
to Right): Scott Pigott, Steve
Ehrlich, Nigel Cummins;
Not Pictured: Scott Bean, Luther
Lay, Bill Banks, Mike DeShazo
Returned $68 Million to Florida Investors
Auction Rate Securities Exam Team
Office of Financial Regulation, Department of Financial Services, Ft Myers
This two-member team determined that a large national brokerage firm was aware
of, but failed to make appropriate disclosure to, its clients regarding strains on auction rate securities markets. The team’s first-in-Florida efforts helped recover $68
million for investors and the state received a $1.2 million fine. For more information,
please contact Robert Kynoch at (850) 410-9843 or email robert.kynoch@flofr.com.
2010 DFS-19
Reduced Liability Claims Costs
Risk Management Claim Cost Reduction Team
This 21-member team developed and implemented five strategies that helped reduce payout of claims against state agencies by $26% ($11.6 million) despite 160
more closed cases than the previous year. For more information, please contact Ray
Williams at (850) 413-4850 or email ray.williams@myfloridacfo.com. 2010 DFS-27
Implemented Online Report Viewing and Mainframe Print Reduction
On-line Mainframe Report Viewing Team
Department of Highway Safety and Motor Vehicles, Tallahassee
This 15-member team designed a system in lieu of purchasing software licensing and
maintenance that provides on-line reading of mainframe reports, improves search
features, and avoids printing 480,000 pages monthly, for an estimated annual cost
avoidance of $124,000. For more information, please contact Denise Rodenbough at
(850) 617-2014 or email DeniseRodenbough@flhsmv.gov. 2010 DHSMV-14
Implemented Server Virtualization Solution
Server Virtualization Team
This seven-member team virtualized the department’s server platform to streamline
procurement, standardize infrastructure, improve resource utilization, and reduce
power consumption. Approximately 40 servers have been virtualized for estimated
added value of more than $200,000. For more information, please contact Scott Bean
at (850) 617 2170 or email scottbean@flhsmv.gov. 2010 DHSMV-22
Reduced Dimension of License Plates
License Plate Enhancement Team
Four members initiated and implemented a physical size reduction of all license
plate types by 1/8 inch, and changed the brown stem color on the Florida graphic to
an existing color (green), thereby saving approximately $100,000 annually. For more
information, please contact Stan Kirkland at (850) 617-2902 or email
stankirkland@flhsmv.gov. 2010 DHSMV-40 and 48 combined
Upgraded Infrastructure Software Statewide
Motorist Software Upgrade Team
This 13-member team upgraded and deployed infrastructure software to 4,000 workstations and 455 servers statewide during nights and weekends to avoid interfering
with employees’ work for a net cost avoidance of $488,000 versus a vendor quote.
For more information, please contact Scott Bean at (850) 617-2170 or email
ScottBean@flhsmv.gov. 2010 DHSMV-67
Adapted/Improved New Employee Orientation
New Employee Orientation Online Team
This three-member team adapted an award winning Department of Health (DOH)
online presentation for employee orientation on policies and procedures that saved
the Department of Legal Affairs (DLA) an estimated $150,000. The DLA improved the
DOH system by adding an automated agent that picks up names of employees not
completing training and emails them training links to help prompt completion. For
more information, please contact Anntoinette Rich at (850) 414-3443 or email
Adapted/Improved New Employee Automated Checklist
Human Resources New Employee Checklist Team
This four-member team adapted a Department of Environmental Protection (DEP)
process to ensure that new employees have current forms and benefits information
their first day on the job. The team enhanced the DEP process by adding a benefits
section and links to tools throughout the Department of Legal Affairs, annually saving nearly $15,000 in staff costs, mail fees, and lost packets. For more information,
please contact Debbie Strickland at (850) 414-3406 or email
Deborah.Strickland@myfloridalegal.com. 2010 DLA-8
Stopped Price Gouging by a National Gasoline Wholesaler
Price Gouging Task Force
This nine-member team from the Departments of Legal Affairs and Agriculture and
Consumer Services achieved first-in-the-nation settlement of post-hurricane gasoline
price gouging. For more information, please contact Michael Palecki at (850) 4143634 or email Michael.Palecki@myfloridalegal.com. 2010 DLA-11
License Plate Enhancement
Team (Left to Right): Stan
Kirkland and Paula Stanfield;
Not Pictured: Bob Triner
Motorist Software Upgrade Team
(Left to Right): Andrew Weatherspoon,
Cheryl Kane, Kyle Nelson, Julius
Jackson, Chris Wise; Not Pictured:
Scott Bean, Candice Cofield, Eric
Brown, Jeff Marsey, Juan Fu, Luther
Lay, Natasha White, Sam Edwards,
Jason Tillman (In Memory)
New Employee Orientation
Online Team (Left to Right): Anntoinette Rich, Annette Cohen and
Rebecca Whidden
Human Resources New Employee
Checklist Team (Left to Right):
Kryss Eidschun, Cathy Christensen,
Flora Koonce, and Deborah
Strickland
Price Gouging Task Force (Left to Right): Don Williams,
Art Williams, Richard Tritschler, William Graham, David
Hess, and Izzy Rommes
59
Adapted/Implemented Improved Business Processes
Improved Processes for Citizen Services Team
This 32-member team adapted a Department of Business and Professional
Regulation contact center achievement that reorganized and simplified Department of Legal Affairs’ processes, saving approx $30,000 in overtime
costs. For more information, please contact Becky Kring at (850) 414-3858
or email becky.kring@myfloridalegal.com. 2010 DLA-12
Improved Processes for Citizen Services Team
(Left to Right): Front Row - Amanda McClyde,
Bethann Dillon, Whitney Coles, Kimberly D’Amico;
Middle Row - Brandon Brooks, Doris Zambrano,
Charlene German, Brenda Paul, Becky Kring, Lori
Davies, Adam Allen, Kym Oswald; Back Row - Jack
Hagadorn, Jason Moulton, Jonpat Vanden Dooren,
Travis Dudley, Leon Brock, Beverly Bailey,
and Frances Baker
Multistate Litigation Unit (Left
to Right): Jack Norris Jr., Patrice
Malloy, Gary Englander, Helvetia
Cascante, Merly Ganis and James
Young (Onset Photo)
Attorney General’s Mortgage Fraud Task
Force (Left to Right): Scott Palmer,Tim
Bivens, and Greg Slemp; Not pictured:
Victoria Butler, Gerard Lockwood, Charles
Holland, Erin Cullaro and Jennifer Yencarelli
Multi-agency Excess Casualty Insurance
Investigation Team (Left to Right): Marcia Johnson,
Laura Daugherty, Liz Leeds and Russell Kent; Not
pictured: Christopher Hunt, Jim Bennett, Dennis
Silverman, Mike Davidson and Steve Parton
Achieved Business Reforms and Recovered Millions
Multistate Litigation Unit
Department of Legal Affairs, Jacksonville and Ft. Lauderdale
This six-member team in Fort Lauderdale and Jacksonville achieved firstin-Florida settlement of 13 multistate consumer protection cases, recovering nearly $37 million for Florida, out of a total of $421 million nationally.
For more information, please contact Trish Conners at (850) 414-3861 or
email trish.conners@myfloridalegal.com. 2010 DLA-30
Addressed Mortgage-Related Issues
Attorney General’s Mortgage Fraud Task Force
This eight-member team helped amend state law, tracked 200 companies susT
pected of mortgage fraud, sued 15 alleged violators, obtained $1.5 million for
Floridians, and provided consumer education to help avoid mortgage fraud.
For more information, please contact Scott Palmer at (850) 414-3847 or email
SScott.Palmer@myfloridalegal.com. 2010 DLA-32
Recovered Undisclosed Commissions and Hidden Fees
Multi-agency Excess Casualty Insurance Investigative Team
This nine-member team from the Departments of Legal Affairs and Financial Services, and the Office of Insurance Regulation, recovered $20 million
by stopping the practice of insurance companies awarding hidden fees or
undisclosed commissions to brokers in return for steering commercial general liability insurance business to the awarding insurer. For more information, please contact Trish Conners at (850) 414-3300 or email
Streamlined Network Infrastructure State Contract
State Purchasing IT Procurement Team
Department of Management Services, Tallahassee
This five-member team’s contract negotiations for a network infrastructure state contract achieved $15.6 million savings from 12% higher discount
rates without reducing the amount of equipment purchased under the previous contract. For more information, please contact Mark Foss at (850)
488-1086 or email [email protected]florida.com. 2010 DMS-13
State Purchasing IT
Procurement Team (Left to
Right): Michelle MacVicar,
Tammy Crumel, and Lori Potts.
Not pictured: Kevin Convery and
Mark Foss.
Technology Advancement Award
Developed Microsoft Reseller Contract
Information Technology Software Procurement Team
Department of Management Services, Tallahassee
This six-member team negotiated a nationally significant state contract for Microsoft
software, licenses, and maintenance that is $6 million less than the previous contract because of a clearer understanding of Microsoft pricing. The state gets same
amount and quality of equipment as in the previous contract. For more information,
please contact Stu Potlock at (850) 487-8778 or email
[email protected]florida.com. 2010 DMS-14
Information Technology
Software Procurement Team
(Left to Right): Michelle MacVicar,
Doug Stoun, Laura Jennings, and
Lori Potts. Not pictured: Joe
Wright and Mark Foss, both DMS.
Out of Warranty LCD Monitor Repair Project
Bureau of Technology Services Team 1
Department of Corrections, Tallahassee
When a service company that repaired LCD flat panel monitors went bankrupt, this two-member team identified key LCD
components that fail and taught themselves how to repair 90 monitors at a cost of $3 each versus a unit replacement cost
of $180, saving $15,930. They also trained inmates to do the repairs. For more information, please contact Joe Freni at
(850) 718-0213 or email [email protected].fl.us. 2010 DOC-83
Developed a Plan to De-privatize Dental Services
Dental De-privatization Team
Department of Corrections, Tallahassee
This four-member team developed a plan to de-privatize 67% of inmate dental care, reducing costs at 30 institutions from
$12.6 to $8.1 million and improving the ability to address specific dental issues at the local level. For more information,
please contact Dr. Thomas Shields at (850) 410-4631 or email [email protected].fl.us. 2010 DOC-89
Reduced Laundry Costs
Laundry Cost Reduction Team
Okaloosa Correctional Institution, Crestview
Correctional officers are required to carry gas canisters in holsters. This two-person team saved nearly $6,500 by producing rather than purchasing holsters. They saved an additional $4,000 by producing inmate boxer shorts. Their warden
wrote: “These officers have done an outstanding job in both the saving of taxpayer money and teaching inmates a vocation. Their leadership and innovative ideas have not gone unappreciated.” For more information, please contact Glen
Richards at (850) 682-0931 or email [email protected].fl.us. 2010 DOC-96
Trained Third Party Billing Personnel
Third Party Billing Claims Resolution Team
This two-member team evaluated third party billing efficiency of Florida’s 67 county health departments and developed/
presented training that helped improve the Medicaid billing success rate (which is the percentage of submitted claims
actually paid) from approximately 75% to 90%, thereby recouping $13 million of previously unrecovered third party payments. For more information, please contact Philip Street at (850) 245-4036 or email [email protected].fl.us.
2010 DOH-20
61
61
Center for Specialized Pulmonary
Services Team (Left to Right): Ozzie
Renwick, June Robinson, Vivian Stubbs,
Perry Faulk, Lenora Sanalila, Sheri
Davis, Abdallah Muftic, Kevin Davis.
Not Pictured: Richard Doggett, and
Annette Rodgers.
Streamlined Epidemiologic Surveillance
Center for Specialized Pulmonary Services Team
Duval County Health Department, Jacksonville
This nine-member team’s early treatment of 75 mentally ill persons with Tuberculosis in an Assisted Living Facility and two hospitals resulted in a $2.1 million cost
avoidance. Duval County was the first in Florida with a hospital liaison to do epidemiological surveillance of state laboratory results for TB. For more information,
please contact Kevin Davis at (904) 253-2377 or email [email protected].fl.us.
2010 DOH-28
Adapted/Implemented Transition to Paperless Laboratory Reporting
STD Electronic Laboratory Reporting Team
This three-member team adapted a 2002 Davis Productivity Award for electronic
laboratory reporting in order to create a paperless disease control program, annually
saving $1.4 million. The team’s system subsequently was adopted by Colorado, Louisiana, Tennessee, Wyoming, and Indiana, and team members are working with four
other states. For more information, please contact Stacy Shiver at (850) 545-2595 or
email [email protected].fl.us. 2010 DOH-80
STD Electronic Laboratory
Reporting Team (Left to Right):
Mary White, Susan O’Bryan, and
Stacy Shiver
Exceeded Child Support Collection Goals
Tampa Lump Sum Negotiation Team
Department of Revenue, Tampa
After conducting staff training on determining non-custodial parents’ ability to pay
child support, and by negotiating by phone prior to face to face interviews with those
who would not make their payments, this 17-member team staff increased one-time
and periodic payments by $791,815, which ranked # 1 among the 10 largest service
sites in 2008-09. The achievement is also notable because six of the seven Revenue
Specialists were in their first year of employment. For more information, please contact Charlene Williams at (813) 744-8453 or email [email protected].fl.us.
Tampa Lump Sum Negotiation Team (Left 2010 DOR-10
to Right): Seated - Kathleen Loux, Justin
Kimbrough, Phillip Hackbardt, Brittney
Sharpe, and Jack Spehn. Standing - Damita
Hall, Virginia Rivera, Charlene Williams,
Jessica Chung-Newman, and Amy Jackson.
Not pictured: Johanna Olmeda-Rivera,
Dianne Taft, Robin Jones, and Teri Circhirillo, Stephen Meredith
Increased Administrative Support Orders
Tampa Administrative Order Establishment Team
Department of Revenue, Tampa
This seven-member team ranked first among 39 units in establishing administrative
child support orders, leading the next highest team by 16.4%, increasing collections
by $511,344, and reducing legal representation and court costs where judicial processing was not essential. For more information, please contact Gloria Thomas at
(813) 664-4164 or email [email protected].fl.us. 2010 DOR-17
Tampa Administrative Order
Establishment Team (Left to
Right): Front Row - Sharon JarvisCousley, Brian Flanagan, and Maria
Garcia; Back Row - Esperanza
Godbey, Dawn Hollnagle, Laurie
Richardson, and Tammy Sanchez.
62
Prioritized Corridors for Pavement Marking and Signing Review
Traffic Operations Proactive Corridor Review Team
This four-member team developed a process to review deficient pavement marking
and signing on roads with higher than normal crashes that have no planned improvements scheduled during the next five years, thereby improving the likelihood of
preventing a portion of projected crashes for estimated added value of $86,000.
For more information, please contact Jonathan Overton at (954) 777-4376 or email
Streamlined Pavement Evaluation for Federal Stimulus Projects
Coring Team for Stimulus Projects
Department of Transportation, Lake City
This team’s five members each worked 80 hours in 6 days, thereby saving $27,000
versus contracting out to complete pavement evaluation and coring to qualify for 25
American Recovery and Reinvestment Act (AARA) projects in District Two’s 18 counties. The team’s achievement enabled the department to let these projects ahead
of schedule in the summer and fall of 2009. For more information, please contact
Howie Moseley at (386) 961-7853 or email [email protected].fl.us.
2010 DOT-42
Traffic Operations Proactive
Corridor Review Team (Left to Right):
Jacqueline Thomas, Jiamin Li, Teresa
O’Connor and Jonathan Overton
Coring Team for Stimulus Projects
(Left to Right): George Feagle, John
Dolan, Ruby Ryals, Mike Lindboe, and
Jason Laubenheimer
Implemented Mainframe Consolidation Legislation
Mainframe Consolidation Task Force
Department of Transportation, Tallahassee
A 38-member team from the Departments of Transportation and Highway Safety &
Motor Vehicles, the Agency for Workforce Innovation, and the Southwood Shared
Resource Center were the first to implement a state law requiring consolidation
of information technology resources for inter-agency collaboration. The team’s
work included negotiation of nearly 50 hardware and software contracts that saved
$412,278. More significant is future savings to be achieved through standardization
of hardware and software platforms among user agencies and vendors. For more information, please contact Marlys Eichhoefer at (850) 414-4214 or email
Developed Traffic Safety Information Management System
Traffic Safety Team
This two-person team created a first-in-Florida information management system to
streamline production of traffic safety studies that reduces initial response time to
citizen inquiries by more than 50% and annually saving an estimated $300,000 worth
of staff time. For more information, please contact Omar Meitin at (305) 470-5335 or
Reduced Weigh Station Project Cost
I-95 Weigh Station Project Team
This team applied new technology to achieve first-in-Florida use of scale sensors that
are embedded in the far right lane of I-95 in Martin County to weigh trucks traveling
at interstate speeds. Trucks above allowable weight limits exit I-95 and enter the
weigh station. Elimination of a 4,700 foot bypass lane saved $800,000, and 2.3 million trucks are projected to save an annual total of nearly 20,000 hours. For more
information, please contact Robert Bostian at (954) 777-4427 or email
Traffic
affic Safety Team:
Alejandro Diaz; Not
pictured: Misleidys Leon
I-95 Weigh Station Project Team
(Left to Right): Robert Bostian,
Julio Delgado, Craig Wilson, and
Mayur Patel
63
Intelligent Transportation Systems
Maintenance Team (Left to Right):
Dong Chen and Anthony Mendoza
Intelligent Transportation
Systems Project Management
Team (Left to Right): Daniel
Smith and Dong Chen
Final Estimates Team (Left
to Right): Armando Del Corral,
Guillermo Machado, Barbara
Espino-Perez and Douglas Ramos
Broward Operations Maintenance
Inventory Team (Left to Right):
Chuck Kummelehne and Chi-yu Sheu
Fixed Critical Fiber Backbone
Intelligent Transportation Systems Maintenance Team
This two-member team repaired fiber optic cable backbone in less than 20 hours
versus approximately two weeks that consultants would have been allowed, thereby
restoring communications with Intelligent Transportation Systems services prior to
the next morning’s commute, thereby avoiding motorist delays valued at $18.4 million. For more information, please contact Dong Chen at (954) 847-2796 or email
Created Critical Project Extension without Additional Funding
Intelligent Transportation Systems Project Management Team
This two-member team’s management of a seven-year incident management contract on I-95 in Palm Beach County saved $5.3 million, which allowed continued
funding of this interim intelligent transportation system (ITS) operations project for
an additional 1.33 years until permanent ITS devices become operational. For more
information, please contact Dong Chen at (954) 847-2796 or email
Streamlined Contract Closeout Process
Final Estimates Team
This team developed and implemented a process to reduce the time that construction contracts are closed and paid off, thereby enabling District 6 to have the shortest processing time seven years in a row. In 2008-09, the district’s time was one-half
the statewide average, saving contractors more than $100,000 worth of interest payments. For more information, please contact Mark Croft at (305) 499-2468 or email
Reduced Staff Hours to Inventory Roadway Features
Broward Operations Maintenance Inventory Team
This two-member team used a graphical information system computer program to
reduce the time (from 360 hours to 33 hours) to estimate quantities of guardrail,
fence and mowing miles on an Interstate for a maintenance contract, saving $6,540.
For more information, please contact Thomas Reynolds at (954) 448-2978 or email
Adapted Process for off-site Records Management
District Four Records Management Coordinators
This 21-member team adapted a 2009 Prudential - Davis Productivity Award for efficient management of offsite records and then developed a business plan that reduced the number of archived boxes by 20% (2,000 boxes) for annual savings of
$10,440. For more information, please contact Phyllis Eckert at (954) 777-4326 or
District Four Records Management Coordinators (Left to Right): Monica
Re, Julie Lucas, Dawn Greif, Lynn Levine, Jackie Burrows, Maggie Powers,
Jackie Williams, Ann LaHue, Patricia Moore, Vinnette Dorman, April Haynie,
Josette Amitirigala, Phyllis Eckert (nominator). Not Pictured: Kimberly
Smith, LaJuana Johnson, Lynda Cadet, Jane Heagney, Nancy Kajatt, Nancy
Urgo, Nanet Calvet, Rosie DeSilva, and Sandra Burton.
64
Expedited Delivery of Safety and Mobility Improvements
I-75/Miramar Parkway Interchange Improvement Team
This three-member team evaluated proposed safety and mobility improvements at
the I-75/Miramar Parkway interchange and suggested an alternative that will save
$576,775 by advancing project construction by five years, and whose present value
savings from projected reduced crashes and reduced travel time is approximately
$28 million. For more information, please contact Steven Braun at (954) 777-4143 or
Increased Operational Effectiveness through Dynamic Pricing System
ITS Dynamic Pricing Toll Collection Team
Phase 1A of the I-95 Express Project in Miami-Dade County was designed for implementation with a manual time-of-day toll rate table. This two-member team developed and implemented, 1.5 years ahead of schedule, the first-in-Florida use of
variable toll rates based on real-time traffic conditions. Motorists benefit by having
managed lanes and the state collected $545,000 additional revenue during the first
six month than would have been collected using the manual time of day table schedule. For more information, please contact Omar Meitin at (305) 470-5335 or email
Adapted and Implemented Department Ledger Financial Report System
Pivot Table Financial Reports Implementation Team
Department of Transportation, Tallahassee
This five-member team adapted a 2008 Prudential - Davis Productivity Award for
financial reports by converting a monthly static report into a daily report of ledger
transactional details on purchases, contracts, and encumbrances year to date. This
achievement helped districts improve budget management by avoiding to make 10
unnecessary reports, and saved $85,000. For more information, please contact
Walter Ortiz at (813) 975-6416 or email [email protected].fl.us. 2010 DOT-163
Developed/Implemented Gang and Violent Crime Task Force
Gang and Major Epidemic of Violence Enforcement Response Partnership
Florida Department of Law Enforcement, Titusville
This 20-member state/local partnership focused on a small percentage of people
who commit violent crimes, arresting more than 300 subjects wanted for murder,
robbery, sexual assault, and gang related violence in Brevard County for an estimated $200,000 cost avoidance. For more information, please contact Wayne Ivey at
(772) 216-3529 or email [email protected].fl.us. 2010 FDLE-19
Implemented an Initiative to Keep Violent Offenders off the Street
Worst of the Worst Repeat Offender Apprehension Team
Florida Department of Law Enforcement, Orlando
This four-member team implemented a first-in Florida “worst of the worst” initiative
that targets violent repeat offenders. During its first six months, arrestees accounted
for over 300 criminal charges, of which 144 were violent. Estimated cost avoidance
of $12,000. For more information, please contact Charles Broadway at (407) 5403870 or email [email protected].fl.us. 2010 FDLE-31
I-75/Miramar Parkway Interchange
Improvement Team (Left to Right):
Ronald Wallace, Lisa Dykstra, and
Joshua Salazar
Dynamic Pricing Toll Collection
Team (Left to Right): Rory
Santana, Julio Orozco, Mabel
Junco, Sergio Bravo, and Javier
Rodriguez;
Not pictured: Manuel Fontan
Pivot Table Financial Reports
Implementation Team (Left
to Right): Keith Walls, Debbie
Chbat, Brad Waldron, Jim Oakley
,and Angel Perez
Gang and Major Epidemic of
Violence Enforcement Response
Partnership (Left to Right):
Front Row - Brad Thomas, Joe
Ameigh, Steve Smith, Todd Calhoun, and Jeremy Gonzalez;
Back Row - Doug Waller, JJ Woolsey, Tim Hart, Jason Kriegsman,
Dan Rhoades, Brian Guilford, and
Wayne Ivey
Worst of the Worst Repeat Offender
Apprehension Team (Left to Right):
SAS Chuck Broadway, SA Jeffrey Duncan,
CIA Jason Forbes, and SA John Batchelor
65
Campus Computer Anti-Virus
Anti-Malware Initiative Team
(Left to Right): Front Row - Dr. David
Gaitros, Michael Barrett, Phyllis
Sullivan, Dr. James Wilgenbusch; Back
Row - Joseph Lazor, Michael Little,
Craig Zody, Dr. Chris Hart, Hans Meyer,
Michael Zawrotny
Campus-wide Crime Protection
Campus Computer Anti-Virus Anti-Malware Initiative Team
This 13-member team made Florida State the first university to install anti-virus/
anti-malware protection for 38,000 students plus faculty, staff, and home computers, at $457,000 less than the previous contract. The team secured the same terms/
conditions from the vendor for other state universities to participate without having
to prepare separate solicitations. For more information, please contact Jack Winston
at (850) 644-1514 or email [email protected]. 2010 FSU-4
Government Solutions Award
Finance and Budget Office Leadership
Team (Left to Right): David Sauls, Judy
Moats, Judy Mathis, and Grady Smith
100 Ways to Save $1000
Finance and Budget Office Leadership Team
Fish and Wildlife Commission, Tallahassee
The eight-member Finance and Budget Office leadership team challenged staff to
identify 100 ways to save $1,000. Staff responded by making process improvements
that resulted in $148,508 in annually recurring expenditures, equal to a 25% reduction of annual operating costs. This was a Florida Sterling challenge achievement.
For more information, please contact Whit Springfield at (850) 251-1789 or email
whit.springfi[email protected]. 2010 FWC-3
Eliminated Costly Delay in Workers’ Compensation Appeals Process
First District Court of Appeal’s Workers’ Compensation Unit
State Courts System, Tallahassee
This six-member team streamlined processes that cut an average of 162 days from
532 workers compensation appeals, saving an estimated $400,000 worth of litigants’
fees, aiding industry by faster case closure, reducing First District Court of Appeals
expenditures by more than $700,000, and possibly contributing to a proposed $166
million employer rate decrease. For more information, please contact Judge Paul
Hawkes at (850) 487-1000 or email [email protected]. 2010 SCS-2
Reengineered and Improved Security Request, Approval and Update
Financials Support Services Team
University of Central Florida, Orlando
This three-member team automated the application security request/approval process for Oracle Financials that reduces manual work by 90%, turnaround from four
days to seconds, and includes a database for approval of financial transactions, annually saving nearly 2,000 work hours worth $45,000. For more information, please
contact Varsha Das at (407) 882-1045 or email [email protected]. 2010 UCF-5
Secure Grades Anytime Task Force
(Left to Right): Seated - Karen
Adamson, Beckie Preston, Nicki
Dankers, Linda J West; Standing Michael Lucas, Jacob Prater, Ward
Wilson, Tobin Shorey, Earl Robbins
and Monica Glynn
66
Developed User-Friendly Grades Anytime Submission System
Secure Grades Anytime Task Force
This three-member team designed and implemented “Secure Grades Anytime,” a
nationally significant accomplishment that provides real time grades information and
two-day recording on student transcripts for 50,000 students in 101 undergraduate
and 250 graduate degree programs. This achievement annually saves $24,000 worth
of information technology staff time. For more information, please contact Steve
Pritz at (352) 392-9163 or email spritz@ufl.edu. 2010 UF-24
67
Florida TaxWatch
Formally Congratulates
the 2010 Prudential - Davis Productivity
Award Winners
The Prudential – Davis Productivity Awards Program is administered by Florida TaxWatch.
The following Florida TaxWatch staff devoted their professional and administrative skills and
experience to the program in 2009-10 under the direction of Dominic M. Calabro, President and
Chief Executive Officer, and Deborrah Harris, Chief of Staff.
Clarissa Dunlap, Executive Director, Prudential - Davis Productivity Awards
Dave Davis, Florida TaxWatch Consultant, Awards Program Advisor, Research Emeritus
Sean Burnside, MIS Director
Christina Calabro, Assistant, Prudential - Davis Productivity Awards
Harvey Bennett, Senior Vice President of Membership and Marketing
Robert Weissert, Director of Communications & External Relations
Erin Choy, Assistant Director of Membership
The following Florida TaxWatch Senior Research Fellow assisted in evaluating
2010 nominations:
Dr. Roger Kaufman, Professor Emeritus, Florida State University
Distinguished Research Professor, Sonora Institute of Technology, Mexico
and Roger Kaufman & Associates
106 N. Bronough Street, Tallahassee, FL 32301 - (850) 222-5052
www.FloridaTaxWatch.org
2010 Plaque Recipients
(Individual, Team, Partnership and State Agencies)
Developed Agency IT User and IT
Developer In-house Training Curriculums
Internal IT Developer and Agency User
Training Programs
AHCA-66
Improved Instrument (ICP), Throughput &
Efficiency
The Instrument (ICP), Throughput &
Efficiency Team
DACS-31
Medicaid ARRA Stimulus Determination
and Reconciliation
Finance and Accounting ARRA Team
AHCA-9
Eliminated Vendor Contract Expense by
Developing Internal VPN Solution
Internal Virtual Private Network (VPN)
Team
AHCA-67
Created Spanish Online Consumer
Services A to Z Resource Guide
Consumer Assistance Center Spanish
Team
DACS-35
Revamped Exceptional Claims Tracking
System
Exceptional Claims Processing Team
AHCA-11
Reduced IT Costs through Server
Virtualization Initiative
IT Virtualization Team
AHCA-68
Department of Business & Professional
Regulation
Streamlined Annual Adverse Incident
Reporting Requirements
Marie Kokol
AHCA-25
Agency for Persons with Disabilities
Agency for Health Care Administration
Eliminated Unnecessary Government
Regulatory Burden
Stephen Bradley
AHCA-4
Improved Procedures to Enhance
Recoupment of Medicaid Overpayments
Terri Dean
AHCA-35
Focus on Home Health / Durable Medical
Equipment Fraud
Medicaid Program Integrity Fraud Task
Force
AHCA-39
Developed and Implemented an
Affordable Health Care Program
for the Uninsured
Cover Florida Health Care Access
Program
AHCA-50
Developed and Obtained Passage of
Regulatory Reduction Legislation
Regulatory Reduction Legislation Team
AHCA-55
Developed Agency-wide Process to
Combat Medicaid Fraud/Abuse
Fraud Steering Committee Development
Team
AHCA-59
Streamlined the Medicaid Organ
Transplant Reimbursement Process
Medicaid Organ Transplant Process
Evaluation Team
AHCA-62
Reduced Cost/Streamlined Systems for
Inventory Control
Jo Ann Harper
APD-7
Reduced Cost for Outside Medical Services
Kimberly M. Hatcher
APD-12
Agency for Workforce Innovation
Reduced Payment Error Rate from 18% to
2.7%
Eligibility Support and Fraud Prevention
Unit
AWI-8
Developed Overpayment Calculation
Worksheet for AWI Special Deputy
Decisions
Sheridan Marie McNeel
AWI-11
Department of Agriculture & Consumer
Services
Developed a Processor Assisted Program to
Certify Citrus
Customer Assisted Certification Program
Team
DACS-9
Implemented Internal Retrofitting of 130’
Deck Barge
Oyster Reef Enhancement Team
DACS-11
Reduced Metered Postage Expense
Regina Cahoe
DACS-17
Created a Model Process for
Administrative Case Submission
Telisa Davis
DBPR-4
Implemented Electronic Plan Review
Submittals
Restaurant Plan Review Electronic
Submittal Team
DBPR-5
Lead the State in Unlicensed Activity
Proactive Enforcement
Division of Regulation - Gainesville
Investigative Office
DBPR-37
Department of Children & Families
Reduced Leased Costs
Lease Costs Reduction Team
DCF-189
Streamlined Awareness Process for
Collecting Maintenance Fees
Pay Your Way Task Force
DCF-209
Created Disaster System for 2008
Louisiana Hurricane Victims
Buddy State Disaster Recovery Services
Team
DCF-226
Promoted Activities to Reduce Employees’
Carbon Footprint
Project Green Carbon Reduction Team
DCF-243
Achieved Accreditation Status
Investigations Unit Accreditation Team
DCF-248
69
Developed a Training Program to Increase
Efficiency
Transition Unit Team
DCF-259
Developed/Implemented Training to
Identify Child Trafficking Victims
Identification of Trafficked Children
DCF-260
Developed an Electronic Referral and
Reporting Web-Based System
Referral Process Team
DCF-266
Produced and Directed the Today!
Inspirational Video
Andy Klaus
DCF-272
Helped Parents Accept Children Released
from Juvenile Justice
Lock Out Prevention Team
DCF-275
Reduction of Case Records Storage
Benefit Recovery Box Elimination Team
DCF-315
Changed to Dedicated Long-distance
Phone Service
Mike Rogers
DCF-323
Streamlined Child Care Licensing Legal
Staffing Process
Child Care Licensing Legal Staffing Team
DCF-335
Reduced Calls to Customer Call Center
Opa Locka Customer Service Team
DCF-336
Increased Efficiency of Commitment
Proceedings
Increased Efficiency of Commitment
Proceedings Team
DCF-339
Restructured Information Processing in
Food & Nutrition Operations
Food & Nutrition Process Team
DCF-277
Broadened Access Collaboratively to
Quality Training/Management System
Online Training Management System
Expansion Team
DCF-283
Increased Employee Safety in Department
Buildings
Facilities Management Reference Guide
Team
DCF-285
Developed Domestic Violence Database
Bradford Cote
DCF-286
Created Electronic Notification Process for
Facility Abuse Reports
Joe Letukas
DCF-290
Developed Batch Processing and
Conversion of Scanned Referrals
Will Cummings
DCF-292
Implemented Provider Funded Position
Agreement with Medicaid Providers and
Reduced Staff
Provider Funded Position Team
DCF-300
Reduced Backlog by Focusing on
Fundamentals
Fundamentals First Team
DCF-306
Implemented Automated Software
Deployment and Monitoring System
Automated Software Deployment Team
DOC-70
Developed and Implemented Sex Offender
Residential Restrictions Application (SORR)
Sex Offender Residential Restrictions
(SORR) Team
DOC-71
Developed Computer Spreadsheet that
Streamlines Tracking Employee Training
Roger Whitaker
DOC-73
Developed Appropriation Request and
Tracking System
Web Design Team
DOE-2
Developed Access Database of Computer
Inventory
Management Information Systems
Computer Inventory Team
DOE-7
Created Prefabricated Image of a Personal
Computer
John C. Mahan
DOE-11
Produced and Implemented Virtual
Workshop for District Personnel
2009 On-line Database Workshop
Production Team
DOE-16
Implemented Senior Center Fixed Capital
Outlay Project
Senior Center Fixed Capital Outlay Team
DEA-20
Reduced Costs for Dually Enrolled Clients
Dually Enrolled Transition Team
DEA-21
Department of Environmental
Protection
Providing Notable Management, Public
Service, and Fiscal Accomplishments
Florida Park Service - Southwest District
DEP-6
Improved State Lands Lease
Documentation and Management Process
State Lands Lease Document
Management Team
DEP-8
Streamlined the Permit Data Entry Process
Permit Data Processing Improvement
Team
DEP-9
Renovated Eight Overnight Cabins and
Attached Boardwalks
St. Joseph Cabins Renovation Team
DEP-13
Developed Educational Red Wolves and
Florida Panther Exhibits
Endangered Wolves/Panther Exhibits
Development Team
DEP-28
Acquired FEMA Trailers For District 3 Parks
Doug Watson
DEP-33
Streamlined the Permit Review Process
Using Permit Forecasting
Permit Forecasting Pre-filling
Conference Team
DEP-41
Streamlined Air Permitting Process to
Expedite Permits
Air Program Permitting Team
DEP-43
Created a Team to Save Money Removing
Exotics
Elizabeth Gandy
DEP-45
Developed WIC Vendor Portal Web
Application System
WIC Vendor Portal Team
DOH-36
Developed Automated Authorizations for
Hurricane Debris Staging Areas
Disaster Debris Authorization
Development Team
DEP-64
Developed and Implemented Online
Non-Compliance Referral Database
Division of Workers’ Compensation,
Bureau of Compliance
DFS-45
Developed Automated Paperless
Authorization Processing Workflow System
Solid and Hazardous Waste
Authorizations Team
DEP-69
Unraveled a $3.1 Million Ponzi Scheme
William Borah
DFS-49
Developed Electronic Medical Record
Archive Storage System
Record Archive Preparation Committee
DOH-39
Developed Pre-Need Remittance
Management System (PNRSystem)
Pre-Need Remittance Management
System
DFS-50
Implemented OPACT, an Emergency Room
Diversion Program
Orange Primary Access Coordination
Team (OPACT)
DOH-41
Achieved Law Enforcement Accreditation
for the Division of Insurance Fraud in Less
than One Year
Captain Bob Brongel
DFS-52
Increased Early Prenatal Entry for WIC
Services
Hillsborough County Health Department
DOH-45
Eliminated Heat Related Shutdowns of
Mission Critical Equipment
Scott Hill
DEP-72
Developed Model for Contracting
Information Technology Projects
Information Technology Contracting
Team
DEP-81
Department of Financial Services
Developed System for Federally Mandated
Health Insurance Subsidy
Federally Mandated Health Insurance
Subsidy Team
DFS-5
Developed a Defaulted Student Loan
Match System
Defaulted Student Loan Match Payroll
Team
DFS-7
Exposed Theft of Over $500,000 by
Insurance Agent
Miami Office of Bureau of Investigation
DFS-10
Increased Federal Reimbursement Paid for
Hurricane Expenses
FEMA Reimbursement Team
DFS-14
Protecting Senior Consumers by
Prosecuting Unregistered Security Sales
Viatical Sales Agreement Agent
Prosecution Team
DFS-36
Developed Comprehensive Approach to
Exposures to Blood Borne Pathogens
PEP Team
DFS-37
Developed Fraud Outreach Help-line for
Haitian Americans
Neptime Dieujuste
DFS-42
Streamlined Insurance License Application
Process
Application Processing Enhancement
Team
DFS-56
Increased Number of Files Resolved to
Protect Consumers
Legal Processing Unit Team
DFS-63
Reduced Costs for Wireless
Communications
Wireless Communications Cost Efficiency
Team
DFS-73
Systematically Assuring Compliance with
Workers’ Compensation Laws
Joint Legal/Workers’ Compensation
Collections Team
DFS-76
Created Electronic Drug Order Forms
Technology Team
DOH-46
Implemented Scanning and Linking
Documents to State Database
Office of Vital Statistics Team
DOH-47
Developed Same Day Septic Permit
Process
Same Day Septic Permit Team
DOH-48
Streamlined Florida’s Disease
Investigations with Innovative Technology
PRISM Mobile Task Force
DOH-49
Developed System to Refer Smokers to
Florida Quitline
Scot Hoverman
DOH-52
Increased Front Desk Efficiency through
Electronic Patient Processing
Electronic Patient Processing Team
DOH-1
Utilization of Protocol for Assessing
Community Excellence Statewide
Community Environmental Health
Assessment Action Team
DOH-54
Streamlined and Developed Verification
Process for Lab Bill
Carolyn Guernsey
DOH-14
Provided Emergency Dental Care to Those
in Need
Community Dental Team
DOH-55
Implemented a Paperless Review Process
for Laboratory Results
Paperless Laboratory Result Review
Team
DOH-16
Reduced Waste In Department
Letty E. Appelboom
DOH-56
Provided School and Sports Physicals for
Polk County Students
Polk School Physicals Action Team
DOH-25
Implemented Screening and Treatment
Protocol for Lymphatic Filiriasis
Riviera Beach Health Center Refugee
Team
DOH-60
71
Implemented Statewide Pharmaceutical
Services-STD Specialty Care Pilot
STD Pilot Team
DOH-66
Augmented Service Delivery
Facilities Team
DOH-76
Developed Steering Committee to Improve
Centering Pregnancy Groups
Centering Pregnancy Group Steering
Committee Team
DOH-77
Established Criteria that Allows Agency to
Become Passport Acceptance Facility
Passport Services Team
DOH-83
Developed and Implemented Community
Prescription Assistance Outsourcing
Julia Ruschmann
DOH-84
Developed Replicable, Sustainable Process
for Workforce/Community Training
Community Health Improvement
Planning Training Team
DOH-85
Implementing Green Initiatives to Achieve
Energy Efficiency
Helen W. Lovell
DOH-87
Implemented Aggressive Case Review and
Processing Reducing Inventory
Orthotist and Prosthetist Prosecution
Services Unit Team
DOH-88
Implemented Paperless Laboratory
Ordering and Reporting
Electronic Laboratory Ordering and
Reporting Team
DOH-89
Achieved Joint Commission Accreditation
for Ambulatory Health Care
Osceola County Health Department
DOH-96
Developed and Implemented
Comprehensive Quality Assurance Program
Community Environmental Health
Quality Assurance Team
DOH-98
Streamlined Head Start Deadline for
Dental Exam
Ann Selbe
DOH-101
Developed Electronic Encyclopedia for
Field Inspectors
Mike Phillips
DOH-106
Rewrote Internal Application Processing
and Exam Payment
Radiologic Technologist Application
Extreme Makeover Team
DOH-111
Created Hospital and School H1N1 Flu
Monitoring Systems
Applied Epidemiology and Research
Team
DOH-114
Integrated Women, Infants and Children
and Healthy Start
Pasco County Health Department
DOH-115
Department of Highway Safety & Motor
Vehicles
Streamlined In-Service Training
Troop G Training Team
DHSMV-1
Developed New Scanable Customer
Satisfaction Survey
Ask Survey Team
DHSMV-8
Renovated Space to Sustain Customer
Service
Construction and Relocation Team
DHSMV-15
Streamlined Utility, Phone and Lease Data
Entry
Utility Management Team
DHSMV-23
Developed and Implemented a New Cash
Handling Process
Cash Management Process Improvement
Team
DHSMV-26
Improved Insurance Verification and
Resultant Productivity
Verification of Insurance Automation
Team
DHSMV-33
Automated Data Compilation
Laura Rogers
DHSMV-34
Automated and Streamlined Insurance
Certification
Financial Responsibility Insurance
Certification Automation Team
DHSMV-35
Improved Accuracy of Driver Records
Through Data Analysis
Core Audit Team
DHSMV-41
Improved Delivery Method of Required
Forms
Dee Dee Holley
DHSMV-45
Designed and Implemented Liability
Insurance Certification Form
Insurance Certificate Design Team
DHSMV-54
Developed a DUI Law Summary for
Judiciary
DUI Law Summary Task Force
DHSMV-57
Eliminated Lien Satisfaction Letters
Boyd Walden
DHSMV-60
Developed a Database for Ignition
Interlock Violators
Ignition Interlock Device Violation
Process Team
DHSMV-62
Developed Curriculum and Training for DUI
Programs
DUI Curriculum Development and
Training Team
DHSMV-63
Developed and Implemented Cost
Recovery Fees for Administrative Reviews
Administrative Cost Recovery License
Hearings Team
DHSMV-66
Provided Volunteer Sworn Law
Enforcement Assistance
Florida Highway Patrol Auxiliary Team
DHSMV-68
Developed Program to Recycle Printer
Cartridges for Paper
Larry Hardin
DHSMV-70
Implemented Unified Endpoint Protection
and Perimeter Firewall Enhancements
Enterprise Information Security
Enhancement Team
DHSMV-71
Developed Contracts and Purchasing Card
Database
Gregory Bickford
DHSMV-76
Reduced Vehicle Expenses
Billy Rankin
DHSMV-78
Streamlined Vehicle Installation and Trunk
Security Enhancements
Florida Highway Patrol Central Install
Team
DHSMV-79
Developed Quality Review Process for
Temporary Operational Permits
Temporary Operational Permit (TOP)
Task Force
DHSMV-81
Reduced the Number of Cases Requiring
Serology Analysis
Marion County Screening Lab Training
Team
FDLE-18
Reduced the Number of Pending Biology
Service Requests
Fort Myers Regional Operations Biology
Team
FDLE-22
Installed Fiber Network Equipment to
Replace Outdated Wireless Network
Lee Payne
DJJ-6
Developed an Educational Presentation on
the Dangers of Sexting
Charles R. Brock
DJJ-10
Forged Team to Combat Trafficking Food
Stamp Benefits
Electronic Benefits Trafficking Task
Force
FDLE-25
Developed Automated Surveys to
Streamline Workload
Jennifer Bailey
DJJ-15
Reduced Backlog and Completion Time for
DNA Cases
Pensacola Laboratory’s Hard Working
Biology Team
FDLE-28
Reduced Lost Time Claims by Utilizing
Alternate Duty
Lorna Jackson
DJJ-16
Developed a Weekly Walkin National
Integrated Ballistics Information Network
Program (WeWin-NIBIN)
Weekly Walk-in Ballistics Program Team
FDLE-30
Department of Law Enforcement
Dismantled Organized Retail Theft
Organizations
Targeting Organized Retail Theft Team
FDLE-2
Ensured Safety in Southwest Florida
through Vigorous Investigations and
Arrests
Sebring Field Office
FDLE-4
Produced On-Line Training Courses Shared
Freely with Florida Law Enforcement
Bureau of Professional Development
On-Line Training Development Team
FDLE-6
Investigated and Arrested State Supervisor
who Stole $1.5 Million
Quinn Northcutt
FDLE-10
Eliminated the Backlog of Cases for DNA
Testing
Tampa Biology Section
FDLE-11
Reduced Pending Gun Crime Caseload
Yolanda Soto
FDLE-16
Created Silver Alert for Missing
Endangered Elderly Persons
Donna Hodges
FDLE-17
Improved Legal Work Processes Relating
to Victims
Victims Legal Work Process
Improvement Team
DLA-4
Developed Criminal Investigative Task
Force to Combat Mortgage Fraud
Criminal Investigative Mayor’s Mortgage
Fraud Task Force
DLA-6
Developed Website for Mortgage Fraud
Consumer Awareness
Mortgage Fraud Website Team
DLA-13
Developed Pharmaceutical Drug Diversion
Task Force
Stone Cold Task Force Team
DLA-15
Developed VICTRE System for Victims of
Child Pornography
V.I.C.T.R.E. System Team
DLA-19
Developed Rewards Program to Pay
Informants
Team 301
DLA-21
Developed Wireless Billing System
Wireless Billing Automation Team
DLA-22
Department of Management Services
Retired the Old Electronic State
Purchasing Subsystem (SPURS)
SPURS Sunset Workgroup
DMS-4
Developed Energy Reduction Policy &
Energy Management Plan
Daniel R. Hedrick
DMS-5
Implemented Agency Benchmark Activity
Report
MyFloridaMarketPlace Team
DMS-6
Developed and Implemented Complex
Audio-Visual State Contract
Audio-Visual Equipment Contract Team
DMS-15
Streamlined Certification Process to
Certify Minority, Women and ServiceDisabled Veteran Business Enterprises
Office of Supplier Diversity Team
DMS-16
Renegotiated Visa Procurement Card Local
Government Rebate Structure
Special Program Services Sourcing Team
DMS-18
Developed State Contract for Rental Cars
and Trucks
Office Equipment, Travel and Support
Services Team
DMS-19
Renegotiated State Contract for Natural
Gas
David Bennett
DMS-20
Developed New State Contract for Lamps
Charles Beall
DMS-21
Developed New State Contract for
Electronics Recycling
Charles Day
DMS-22
Developed and Executed Statewide MFMP
Customer Training
MFMP Statewide Training Initiative
DMS-24
Effectively Developed Copier and
Facsimile State Contract
Copier and Facsimile Contract
Management Team
DMS-25
73
Implemented New Procedure that
Increased Collections to Parents
Locate Team for Parents with Child
Support Collections
DOR-9
Improved Service Desk Performance
Service Desk Process Improvement Team
DOR-12
Developed a Bridge Training/Repair
Manual
Bridge Training/Repair Manual
Development Process Team
DOT-13
Implemented a Non-intrusive Pavement
Elevation Monitoring System
Experimental Pavement Movement
Monitoring Survey Team
DOT-14
Represent Department in Unemployment
Tax Special Deputy Hearings
Joyce Flakes
DOR-18
Reduced Travel Delay at Critical
Intersections
Broward County Critical Intersection
Re-phasing Team
DOT-16
Increased collection of Monies owed the
Department from chronic Delinquent
Taxpayers
Hollywood Hallmark Team
DOR-20
Implemented Work Place Learning through
Drainage Academy
Free-Way Learning Team
DOT-17
Drastically reduced Information
Technology Standard Operating
Environment Outlay
SUNTAX Operating System/Data Base
Migration Team
DOR-23
Developed and Implemented the
Automated Random Moment Sampling
Application
Random Moment Sampling Team
DOR-31
Department of State
Doubled Archaeological Monitor Certification through Enhanced Participant
Tracking
Kevin M. Porter
DOS-1
Reduced Software Maintenance Costs
Software Maintenance Renewal Team
DOS-3
Streamlined Annual Report Filing Process
to Reduce State Cost
Division of Corporations Annual Report
E-File Team
DOS-7
Developed a Highly Efficient and
Economical Asphalt Plant Inspection
Process
Pavement Plant Team
DOT-21
Implemented a Streamline Process to
Achieve Stimulus Package
Tequesta Bridge Stimulus Package
Preparation Team
DOT-24
Reduced Operational Cost in Sunpass
Prepaid Electronic Program
Sunpass Operations Management Team
DOT-30
Reduced Cost and Improved
Constructability of Retaining Walls
Road Widening Retaining Wall Redesign
Team
DOT-32
Provided Sublet and Lane Closure Data Via
Sharepoint
L. Juliet Ashbourne
DOT-37
Developed Computerized Concrete Mix
Design Data Base
Randall Griggs
DOT-39
Developed and Taught a Customer Service
Class
Cindy Duffany
DOT-9
Developed a Technical Writing and
Communication Class
Kevin Long
DOT-45
Modified Traffic Signal Plans During Construction
Michael Kelly
DOT-10
Accomplished Testing of Flood Prone
Roads Quickly
Pretesting Flood Prone Roads Team
DOT-49
74
Created On-line Web Help Form for
Customers
On-line Web Help Form Team
DOT-50
Reduced Cost of Construction Consultant
Contracts
Construction CEI Cost Avoidance Team
DOT-55
Developed Money Recovery Procedure
Using Intelligent Transportation System
Property Damage Money Recovery Team
DOT-61
Increased Productivity Automating Road
Ranger Contract Management
Requirements
Road Ranger Driver Information System
Team
DOT-65
Reduced the Cost of Contracts thru
Contract Review and Renegotiation
The Procurement Contract
Renegotiations Team
DOT-71
Streamlined Method of Replacing
Detection at Signalized Intersections
Traffic Signal Detection Replacement
Team
DOT-74
Developed Typical Roadway Signing and
Pavement Marking Schemes
Typical Roadway Signing and Pavement
Marking Team
DOT-78
Developed Automated Performance
Measures Results Application
Performance Measures Application Team
DOT-89
Value-Engineered Video Monitoring for
Arterial Resurfacing Project
ITS Video Surveillance Team
DOT-102
Increased Freeway Service Patrol
Coverage through Private Financing
Freeway Operations Team
DOT-107
Provided Free Streaming Video to
Emergency Response Partners
Operations Team
DOT-108
Implemented Educational Outreach
Program for New Florida Drivers
No-Zone Safety Partnership
DOT-110
Purchased and Completely Outfitted 10
Bike Trailers
Sarita A. Taylor
DOT-111
Developed/Adapted/Implemented
Expenditure Tracking Program
Cesar Ricardo
DOT-112
Reduced and Streamlined the
Development and Execution of Landscape
Contracts
Landscape Contract Development Team
DOT-113
Developed a Geographic Information
System Web Page
District Geographic Information System
Web Portal Team
DOT-143
Leveraged Planned Roadway Maintenance
Projects to Improve Safety
District Seven 3R Project Safety Review
Team
DOT-144
Developed a District Hemet Fitting Plan
District One Helmet Fitting Team
DOT-151
Increased Revenue and Reduced Number
of ODA Signs
ODA Sign Rental Management Team
DOT-116
Reduction of Temporary Barrier Wall for
SR-60
Dale Walker
DOT-152
Eliminated Need for Consultant Cost
Estimating
Right of Way Cost Estimating Team
DOT-123
Negotiated a Barter Agreement for
Traveler Information Data
Advanced Traveler Information Data
Team
DOT-160
Developed a High Performance Team
Laboratory Verification Testing &
Reporting Team
DOT-125
Reduced Utility Cost for New Weigh
Station
Weigh-in-Motion Acquisition Team
DOT-134
Developed District 4 Roadway Atlas on
DVD
District 4 Roadway Atlas Team
DOT-135
Recovered Overpayments to Construction
Contractors
District Final Estimates Team
DOT-136
Improved Content and Navigation of
Office’s SharePoint Site
SharePoint Design Team
DOT-137
Palm Beach Operations SharePoint
Developer
Heidi Clark
DOT-139
Developed Local Transportation Projects
for Federal Stimulus Funding
Stimulus Project Team
DOT-140
Adapted/Expanded the Sharepoint Site for
Traffic Operations
District One Traffic Operations
Production/Administration Sharepoint
Implementation Team
DOT-161
Installed 28-camera CCTV Surveillance at
Campbell Stadium
Deployment of Closed Circuit Television
Surveillance
FSU-1
Fish & Wildlife Conservation Commission
Created Environmental Successes for
Ridge Ranger Volunteers
Ridge Ranger Volunteers
FWC-7
Consolidated Agency Cellular Charges
Resulting in Cost and Service Savings
Lauren Pope
FWC-9
Justice Adminstrative Commission
User Fee Collection Process Improvement
Team
Revenue Generating Team
JAC-2
University of Central Florida
Implemented Innovative Add/Drop
Schedule for Improved Class Occupancy
Add/Drop/Swap Schedule Task Force
UCF-3
Transformation of the Dental Clinical
Education Model
Clinical Education Model Transition Team
UF-2
Developed a Comprehensive Admissions
Support Document Tracking System
Admissions Support Document Tracking
System Team
UF-38
Developed Training to Reduce
Officer-involved Domestic Violence
The Law Enforcement Families
Partnership
FSU-2
Increased Efficiency of Payment Process
Accounts Payable Process Improvement
Team
FSU-3
Increased Staff and Volunteer Productivity
through Program Redesign
Ringling Education and Volunteer
Programs Redesign Team
FSU-7
Reallocated Library Materials Budget and
Reduced Duplicate Content
Outreach Library Liaison Working Group
FSU-12
75
2010 Certificates of Commendation
Reduced Mail Cost
Medicaid Accounts Receivable Unit
AHCA-12
Eliminated Paper Use in Patient Data
Collection
Paperless System Team
AHCA-17
Improved and Updated Clinical Laboratory
Proficiency Testing Review
Clinical Laboratory Proficiency Testing
Review Team
AHCA-21
Developed Methodology for Process
Documentation and Improvement
Special Projects and Process
Improvement Unit
AHCA-36
Enhanced Compliance Monitoring of
Prepaid Mental Health Plans
Managed Care Compliance Enhancement
Team
AHCA-44
Coordinated/Directed Recovery of over
$30 Million in Erroneously Paid Medicaid
Dollars
Medicaid Program Integrity Data Analysis
Audits
AHCA-51
Services
Constructed Emergency Response Task
Force Trailer
Tate’s Hell Staff Emergency Trailer Team
DACS-39
Regulation
Reduced Investigative and Legal Costs
Alternative Dispute Resolution Team
DBPR-3
Single Licensing System Transition
DBPR-9
Automated Mass Production of License
Deficiency Letters
Thomas N. Coker
DBPR-22
Developed Streamlined, Electronic
Meeting Agendas
Construction Industry Licensing Board
Automated Agenda Team
DBPR-36
Adult Protective Services Automated
Death Certificate Project
Adult Protective Services - Vital
Statistics Team
DCF-176
Successfully Implemented Operating
Procedure on Provider Recoupment and
Overpayment for Services
Frank Houston
APD-4
Developed Cost Containment Brand to
Generic Medication Protocol
Pharmacy & Therapeutics Cost
Containment Team
DCF-190
Demonstrated Efficiency of Strategy to
Improve Reporting Compliance
Behavioral Services Team, Area 3 Office
APD-9
#1 Food Stamp Quality Control Error Rate
Nationwide
ACCESS Food Stamp Quality Control
Team
DCF-191
Conducted Statewide Campaign on
Employment of People with Disabilities
Communications Office
APD-14
Modernized Customer Notice Process
ACCESS Notice ReWrite Team
DCF-192
Automated Outreach and Initial
Engagement for Growing Program
Social Welfare Operations Team
AWI-9
Expanding and Improving Resident
Orientation
Resident Orientation Team
DCF-196
76
Modernized Quarterly Income Reporting
Requirements
ACCESS Periodic Eligibility Income
Reporting Team
DCF-199
Streamlined Processes to Handle
Telephone Calls and Conduct Customer
Interviews for Public Assistance Benefits
Quincy Telephone Improvement Team
DCF-201
Eliminated Personal Identification Number
(PIN) Lock
Electronic Benefits Transfer Project
Office
DCF-203
Reduced On-call Costs in the Circuit’s
Child Abuse Prevention Budget
Circuit 1 On-Call Reduction Team
DCF-204
Volunteered Time/Effort to Open New
Center
Quail Roost Service Center Management
Team
DCF-208
Developed Intranet Tidbit Training and
Archive
Performance and Planning
DCF-210
Managed Communications Cost, Part 2
Performance and Planning
Telecommunications Team
DCF-211
Reduced Costs of Phone Service
Circuit 7 Family Safety Team
DCF-212
Eliminated Cost of Replacement Furniture
for Storm-Damaged Agency
Ruth Ann Altenhof
DCF-213
Reduced the Number of Land Lines
throughout the Region
Central Region Telecommunications
Team
DCF-235
Reduced Dependency Case Managers’
Turnover
Dependency Case Managers’ Retention
Task Force
DCF-251
Developed an Operational Guide for
Telecommuters
Telecommuting Guide Team
DCF-253
Modernized Medicaid Only Review
Requirements
Medicaid Only Workload Reduction Team
DCF-310
Improved Completion of SNAP (Food
Stamp) Interviews
Interview Unit Team
DCF-254
Expanded Trainee Knowledge of Policy and
Procedures
Training Unit Supplemental Knowledge
Team
DCF-311
Increased Consumer Attendance to
Rehabilitation Services
Attendance Team
DCF-255
Implemented Evidenced - Based Practice
in Vocational Services
Evidenced-Based Best Practice Team
DCF-257
Streamlined the Interviewing Process for
Lobby Traffic
Lobby Phone Interviewing Team
DCF-267
Developed Email Notification System for
Expedited Interviews
SNAP Email Team
DCF-269
Increased Efficiency in Child and Adult
Protection Technology
Child and Adult Protection Technology
Team
DCF-279
Developed Streamlined Process for
Language Translation Services
Bilingual Translation Support Team
DCF-280
Developed Telecommuting for Intake
Specialist Staff
Intake Specialist Telecommuting Team
DCF-281
Building Domestic Violence Investigation
Expertise
Building Domestic Violence Expertise
Team
DCF-284
Improved Electronic Record Retention and
Distribution Standards
Sexually Violent Predator Program
E-Team
DCF-303
Reduce Number of Hours Spent Working
on Non-interviewed Cases
Caseload Management Team
DCF-304
Consolidated Community and State
Economic Self Sufficiency Resources
Economic Self Sufficiency Impact Team
DCF-308
Implemented Case Transfer Process using
Family Engagement
Navarre Case Transfer Process
DCF-316
Avoided Complex Medical Cost of the
Mentally Ill
Care Coordination Team
DCF-326
Reduced Turnover in ES I position by 65 %
Circuit 10 ACCESS Retention Initiative
Team
DCF-327
Implemented System to Save Time and
Increase Efficiency
Voice to Text Project Team
DCF-328
Established Resources to Assist with Food
Stamp Applications
Food Stamp Helping Hands Team
DCF-330
Resolved and Expedited Medicaid Issues
Medicaid Concerns Team
DCF-331
Improved Traffic Compliance
Michael R. Crews
DCF-332
Reduced Department Telephone Bill by
$93,379 Yearly
Turner Barnes
DOC-75
Reduced Costs for New Employee
Orientation
Recruiting Improvement Team
DOC-79
Implementation of “Text Only” Cell
Phones
Pager Replacement Team
DOC-92
Investigated Private School Scholarship
Fraud
Bridget A. Royster
DOE-1
Developed and Implemented
Reimbursement System to Increase
Revenues
Social Security Reimbursement
Application Team
DOE-3
Performed Background Investigations on
all Department Employees
Background Screening Team
DOE-4
Provided Disaster Relief During 2009
Suwannee River Flooding
Suwannee River Flooding Disaster Relief
Team
DEA-18
Saved $1.9 Million in Public Guardianship
Offices
Statewide Public Guardianship Office
Team
DEA-22
Protection
Developed and Implemented Oculus
Pre-index Guidance Document
Oculus Pre-index Team
DEP-4
Adapted/Implemented Paperless Systems
Water Resources Management
Permitting Support Team
DEP-5
Reduced Carbon Footprint by
Implementing Alternative Energy Source
Lignumvitae Green Team
DEP-10
Developed Contracts Section Bid System
Refinements
Bureau of Design & Construction Team
DEP-12
Transformed Community Park into State
Park Gem
Chapman Gardens Team
DEP-15
Developed Exotic Removal Project with
Several Agencies
District 5 Invasive Exotic Plant Removal
Team
DEP-23
Reduced Wildland Fuel Loads Creates
Safer Parks
District 2 FIRE Team
DEP-25
77
Improved the Vehicle Safety Rodeo Event
Efficiency
Vehicle Safety Rodeo Event
Improvement Team
DEP-27
Increased Recreational and Public
Awareness of the Park
Staff and Friends of Oscar Scherer State
Park
DEP-31
Developed Cyclical Maintenance Program
TEAM Hillsborough
DEP-32
Streamlined Permit Application Review
Distribution Process
Environmental Resource Permit
Application Distribution Team
DEP-44
Enhanced Public Records Requests
Fulfillment
Central District Public Records Requests
Fulfillment
DEP-47
Improved Facility Compliance Rates
through Education
Wastewater Compliance Assistance Team
DEP-51
Adapted/Implemented Paperless System
for Processing Correspondence
South District Waste Management Team
DEP-53
Developed Electronic Payment Process for
State Financial Institutions
Electronic Payment Process Team
DFS-8
Executed Pioneer Hurricane Mitigation
Grant Program
My Safe Florida Home Team
DFS-32
Consolidated Consumer Services Field
Offices
Consumer Services Field Office
Consolidation Team
DFS-43
Increased Private Physicians’ Participation
in H1N1 Immunizations
Medical Reserve Corps H1N1 Private
Physician Mobilization Team
DOH-75
Developed System to Create and Maintain
Health Department Websites
County Health Department Web
Consortium Team
DOH-90
Created Information Newsletter for New
Parents And Hospitals
Margie Parker
DOH-92
Reduced Costs to Budget of Ft. Myers
Office
Phyllis Somerville
DFS-48
Increased Outdoor Media Campaign
HIV/AIDS Media Team
DOH-99
Reduced Computer Vendor Costs and
Upgraded Essential Systems
Computer Vendor Prioritization and
Redirection Team
DFS-75
Developed and Implemented an Electronic
Inspection Report Submission Process
Radiation Control Central Area Field
Team
DOH-100
Developed Process to Bill Uncollected
Visits
Medicaid Reimbursement Recovery
Team
DOH-102
Developed Consolidated Legal Team for
County Health Departments
Northeast Consortium Legal Team
DOH-51
Streamlined Online Publication of
Emergency and Final Orders
Central Records and Imaging Unit
DOH-62
Developed Competency Based Nutrition
and Breastfeeding Training
Women, Infants, Children Vena Training
Team
DOH-107
Developed a New Salary Overpayments
Tracking Database
Salary Overpayments Tracking Database
Payroll Team
DFS-1
Developed an On-line Annual Leave Payout
History System
Online Annual Leave Payout History
Team
DFS-2
Automated Eligibility for Criminal Justice
Incentive Program Payrolls
Criminal Justice Incentive Program
Payroll Team
DFS-3
Implemented an On-line Social Security
Number Correction System
On-line Social Security Number
Correction Team
DFS-6
78
Streamlined Voucher Document Scanning
and Storage System
Disbursements Management Team
DOH-63
Developed Florida Breast and Cervical
Cancer Program Application
Breast and Cervical Cancer Program
Team
DOH-68
Implemented Same Day Access Scheduling
for Family Planning
Family Planning Same Day Access Team
DOH-70
Developed Human Resource Database
Human Resources Information
Technology Team
DOH-71
Maximizing Course Participation Statewide
Utilizing Distance Learning Technologies
Support Team Public Masters Course
DOH-73
Vehicles
Tested Computers, Docks, and Stands for
Purchase
Florida Highway Patrol Computer Testing
Team
DHSMV-27
Produced Raw Crash Data CD for Sale
Crash Data Sales Team
DHSMV-32
Reduced Facility Costs by Renegotiating
Lease Contracts
Bureau of Real Estate Services Team
DHSMV-38
Used Existing Paper Supply to Reduce
Costs
Selita Rudd
DHSMV-42
Added Barcodes to Notices Resulting in
Efficiencies
Lien Satisfaction Team
DHSMV-46
Implemented a Statewide Public
Information System
Public Information System
Implementation Team
DHSMV-50
Enhanced On-line Web Dealer License
Services
Dealer License Services Team
DHSMV-51
Implemented Customer Queuing System in
Driver License Offices
Customer Queuing System
Implementation Team
DHSMV-52
Implemented Changes to Driver License
Document Scanning Process
High-Speed Scanning Project Team
DHSMV-55
Generated External Funding for Florida
Rider Training Program
Florida Rider Training Quality Assurance
Team
DHSMV-61
Simplified Process to Assist Judges on
Violator Sanctions
Judicial Liaison Team
DHSMV-64
Consolidated and Implemented New Hire
Duty Officer Training
Regional Duty Officer Training
Consolidation Team
DHSMV-72
Developed Process for Increasing
Retention in Key Positions
Retention Improvement Team
DHSMV-74
Developed Tracking System for Emergency
Office Closures
Emergency Office Closure Tracking Team
DHSMV-77
Reorganized the Florida Highway Patrol
for Efficiency
Florida Highway Patrol Reorganization
Team
DHSMV-80
Department of Management Services
Planned, Developed, and Constructed an
Athletic/Education Course
Building a Better Future Team
DJJ-7
Reduced Costs for Data Warehouse
Training
People First Data Warehouse Team
DMS-8
Department of Law Enforcement
Designed and Developed Enterprise-wide,
Replicable Internship Program
Council on Efficient Government Team
DMS-9
Conducted Online Training Program for
Sex Offender Registry
Sex Offender Registry Online Training
Team
FDLE-9
Developed Multiple Database Systems for
Background Check Processing
John Prchal
FDLE-12
Contributed to the Reduction in Violent
Crime for Central Florida
Electronic Surveillance Support Team
FDLE-26
Developed OAG Swap Shop
DLA Swap Shop Team
DLA-9
Online Personnel File Document
Management System
Online Personnel File Document
Management System Team
DLA-16
Developed Gang Strategy Awareness
Website
Gang Strategy Website Team
DLA-17
Developed and Implemented MFMP CSD
Satisfaction Survey
MyFloridaMarketPlace Customer Service
Desk Survey
DMS-11
Implemented Online, Interactive MFMP
Training via WebEx
MyFloridaMarketPlace Customer
Outreach via WebEx
DMS-12
Increased the Number of Electronic
Invoices
MyFloridaMarketPlace Team
DMS-23
Division of Administrative Hearings
Implementation of E-mail Notices and
Orders
District Staff - Pensacola District
DOAH-2
Developed and Deployed Electronic Mail
Function
Electronic Service Development Team
DOAH-4
Developed Government-in-the-Sunshine
Training and Awareness Website
Sunshine Training and Awareness
Website Team
DLA-18
Reduced Toner Purchasing Costs for
Process
Equipment and Supplies Workgroup
DOR-3
Developed Comprehensive SafeFlorida
Website to Increase Consumer Awareness
SafeFlorida Website Redesign Team
DLA-20
Developed Implementation Plan to
Address Climate Survey Results
Climate Survey Implementation Team
DOR-7
Expanded Electronic Legal Discovery
Process to Entire Office
Children’s Legal Services Team
DLA-43
Streamlined the Course Evaluation (Level
1) Process
Electronic Course Evaluation (Level 1)
Implementation Team
DOR-15
Streamlined Communication by Implementing Paperless Case Updates
Beth Simone
DLA-44
Reduced Costs for Public Rule Making
Value Adjustment Board WebEx Team
DOR-16
79
Department of State
Expanded Scope of Archaeological
Resource Management (ARM) Training
Archaeological Resource Management
Training Team
DOS-4
Digitized and Preserved Historical Moving
Images
Florida Photographic Collection Team
DOS-5
Created and Developed Grants Online
Application System
Online Grants Application Development
Team
DOS-6
Implemented and Increased Cost
Asphalt Team
DOT-22
Eliminated Drainage Conflict through
Pre-Construction Field Survey
Project 41687215201 (A1A) In-House
CEI Team
DOT-23
Implemented Web-based Grant Funding
Request System - Called TransCIP
Web-based Grant Request System Team
DOT-27
Secured Funding for Three School
Improvement Projects
Bing Wang
DOT-28
Reduced Consultant Spending for
Verification Testing
David Massey
DOT-38
Developed Electronic Filing System for the
Unit
Debbie Zuckerman
DOT-52
Developed Tools for Local Agencies to
Monitor EEO Compliance
Compliance Tools for Local Agencies
Team
DOT-54
Saved Significant Funds from Consultant
Projects
Geotechnical Proposal Review and
Negotiation Team
DOT-68
80
Coordinated Training Materials Assembly
and Registration In-House
Contract Compliance Training
Preparation Administrative Team
DOT-70
Developed Phase 2 of District’s
ProjectSuite Application
Program Services Unit
DOT-153
Removed Abandoned Turning Lane into
State Park
Avalon Park Turning Lane Removal Team
DOT-73
Developed an Electronic Signature
Verification Process
Financial Services Process Improvement
Team
DOT-86
Innovate Hazmat Training Program
Partnership with Local Agency
David Maloney
DOT-92
Restructured Process for Developing
Safety Projects in the Work Program by
Combining Contractual Resources
Safety Study Process Improvement Team
DOT-95
Streamlined Processes, Saved Money, and
Enhanced Customer Service
Procurement Unit’s “I’m Saving Money”
Team
DOT-97
Created Process Improvement for
Contracts
Sylvester Sammy
DOT-105
Deployed Traffic Information Signs on
Existing Freeway Infrastructure
ITS 511 Promotion Team
DOT-106
Developed Tracking Systems Monitoring
Samples and Consultant Invoices
Samira Abbasi
DOT-120
Developed Geotechnical Cross-hole Sonic
Logging Team
Geotechnical Team
DOT-126
Implemented a Mobility Manager Pilot
Program
United We Guide Team
DOT-142
Developed an American Recovery &
ReInvestment Act (ARRA) Report
American Recovery & Reinvestment
Report Development Team
DOT-145
Developed an Electronic Staff Resource
Tool for Training & Development of Staff
University Business Administrators
eSTART Team
FSU-9
Reduced Amount of Paper for Commission
Meetings
Kathleen L. Hampton
FWC-5
Justice Administrative Commission
OCCCRC Fourth District Exceeds
Expectations Saves State 9.2 Million
Dollars
Office Of Criminal Conflict and Civil
Regional Counsel
JAC-1
Office of Insurance Regulation
Sustained Increased Form Review
Productivity
Property and Casualty Form Review
Team
OIR-1
Sustained Increased Rate Review
Productivity
Property and Casualty Rate Review
Team
OIR-2
Developed Automated Study Abroad
Transcript Annotation System
Study Abroad Program Automatic
Annotation Team
UF-22
2010 Honorable Mention
Achieved 99.5% Currency Status for
Patient Data Reporting
Florida Center / Data Reporting Team
AHCA-3
Reduced Cost/Time to Redact and Provide
Records
Electronic Document Redaction and
Transmittal Team
DCF-302
Developed AHCA Laser Fiche Bank Deposit
Documentation System
Laser Fiche Bank Deposit
Documentation Team
AHCA-6
Reduced Printing Training Materials that
can be Accessed Electronically
Field Operations Printing Reduction
Team
AHCA-24
Developed Agency Employees Background
Screening Renewal Process
Background Screening Renewal Team
AHCA-26
Improved Productivity and Workers’
Compensation Cost
Worker’s Compensation Cost Reduction
Team
APD-8
Services
Increased Efficiency by Providing
Mandatory Training on Intranet
Employee-Developed Material Efficient
Access Team
DACS-45
Provided Mandatory Training on Intranet
that Increased Efficiency
Efficient New Employee Training Team
DACS-46
Regulation
Automated Scripting Process for DBPR
LicenseEase Configuration Requests
LicenseEase Configuration Team
DBPR-17
Reduced Cost for Paper Usage and Work
Hours
Circuit 10 Case Assignment Unit Team
DCF-344
Protection
State Employee Practices Environmental
Stewardship
Brian Snyder
DEP-42
Expanded Electronic Filing System for Air
Regulatory Information
Garry Kuberski
DEP-49
Transferred Usable Equipment for Parks
Benefit
An OSCAR Family Team
DEP-54
Conducted Prescribed Burning, Reduced
Backlog Fire-acres, Suppressed Wildfires
District 4 Fire Team - VIPER
DEP-84
Streamlined Page Numbering Process and
Reduced Labor Costs
Investigative Services Satisfaction
Survey Response Team
DOH-61
Implemented Local Jail Vaccination
Program
Jail Hepatitis Vaccination Team
DOH-65
Streamlined Medicaid Eligibility for
Pregnant Women
Women’s Health Task Force
DOH-97
Vehicles
Improved Driver Status Notifications
Customer Service Center Letter
Revision Team
DHSMV-31
Developed E-Mail Process to Communicate
with Motor Vehicle Dealers
E-Mail Communication to Motor Vehicle
Dealers Team
DHSMV-39
Developed Online Site for Promotion Registration and Resources
Promotion Process Improvement Team
DHSMV-65
Developed Online Training Course Catalog
for Department-wide Training
Online Course Conversion Team
DEP-86
Developed Electronic Checklist/
Chronological for Probation
Circuit 7 Unit 101
DJJ-5
Streamlined Boiler Inspections and Billing
Process
Boiler Safety Section
DFS-46
Established Program for Division to use
Fleet Vehicles instead of Rental Cars
Karen Duehring
DFS-85
Expanded COOP Training for Orange CHD
IT Staff
Central Florida Disaster Preparedness
Team
DOH-9
Reduced Paper Usage and Postage Costs
by Implementing Two-Sided Photocopying
Procedures
Legal Document Copying Team
DLA-42
Implemented Electronic Prosecutorial
Notification
Tampa Criminal Appeals Team
DLA-45
81
Created and Implemented an Efficient
Information Delivery System
Plans and Utility Schedule Delivery Team
DOT-84
Developed Local Government Signal
Operation Agreement Management System
Traffic Operations Signal Dashboard
Team
DOT-118
Reduced Costs for Color Copier Usage
D6 Construction Cost Reduction Team
DOT-94
Coordinated Communications Connection
for Weigh in Motion Station
ITS Deployment Team
DOT-98
82
Established Video Teleconferencing (VTC)
as Key Budget Reduction Initiative
Florida Fish and Wildlife Conservation
Commission
FWC-6
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120

Notable Team, Work Unit, Partnership

Transcription

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