2009-2010 RepoRt to the Community

200 9-2010 R e po rt to th e C o m m u n ity
Here’s to your health.
Mission
Our mission at Carson Tahoe is to enhance the health and well-being of the communities we serve.
Values
Our core values include putting patients first and treating everyone with dignity and respect.
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I am
proud to represent exceptional care for our community.
Here’s to your health.
In years past, we presented the community with an Annual Report. This year, we
have expanded our thinking to deliver what we call our “2009-2010 Report to the
Community.”
It is a change we felt the community deserved, in order to gain a better understanding
of not only the facts and figures behind our healthcare system, but also to provide you
with insight into what we do on a daily basis for the benefit of our community.
To that end, we have included several success stories within this report…stories
that inspire and motivate us to continue to provide the best possible care to every
patient…every day.
It’s this passion for what we do that has led to so many achievements and
accomplishments. Last year marked our 60th anniversary, including over 50 years of
being honored with Joint Commission accreditation.
Also in 2009, we launched our Grateful Patient program, which we call “Shining
Stars,” whose purpose is to honor those medical professionals that go above and
beyond the call of duty, and allows patients and their families the opportunity to
acknowledge superior care.
We launched a new microsite – herestoyourhealth.net – dedicated to our community’s
well-being, and loaded it with healthy tips, local activities, recipes, ­in-depth articles
from Carson Tahoe physicians, interactive health tools, and much more.
Other landmarks included the renewal of ADA Certification for Diabetes Education,
the creation of a new Stroke Support group, the honor of receiving the “Extra Mile”
award from Washoe County for maintaining a smoke-free campus, and the success
of performing our 500th cardiac surgery.
As a non-profit organization, we must always uphold our responsibility to keep a close
watch on our operational expenses, contributions and allocations and report them to
you. We’re happy to present this to you while also bringing you the personal stories of
hope, joy and care behind these numbers.
Sincerely,
Ed Epperson
President & CEO
Carson Tahoe Regional Healthcare Board of Hospital Trustees
Ed Epperson – CTRH President & CEO
Peter Livermore - Chairman
Jack L. Davis, DO - Chief of Staff
Jeffrey D. Upton, MD - Vice-Chairman
Clifton C. Maclin, Jr. – Secretary
Don Hataway – Assistant Secretary
Kathy Triplett - Assistant Secretary
Jonathan Miller – Treasurer
Rex T. Baggett, MD
Basil E. Chryssos, MD
James Gibson
Caleb R. Mills
Jo Saulisberry
Richard Staub
Andrea Weed, DO
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Community Support & Education
Over 8,000 members, of our community accessed
our wellness programs in 2009.
Carson Tahoe is committed to providing the best healthcare available
to all community members, regardless of their ability to pay. We
define community benefits as: improving access to health services;
reducing geographic, financial or cultural barriers to health services;
enhancing public health; advancing general knowledge; helping train
future healthcare professionals; conducting research; maintaining
negative margin inpatient service lines to prevent gaps in service; and
supporting community organizations.
Examples of Carson Tahoe’s Outstanding
Community Service Programs
Treating patients is just one of our roles at Carson Tahoe. Beyond
the care we provide within our hospital walls, we are also strongly
dedicated to providing educational resources and wellness tips,
programs and services to the entire community.
ADA certified Diabetes
Education program
Scholarships, nursing and
technician preceptorships
Community HealthCheck
Lab program
Nutritional Services
Support groups – Cancer,
Stroke, Cardiac, Pulmonary,
Diabetes
Cancer Resource Center
CPR training
Partnerships with nursing
schools/colleges
Symposiums and physician
lectures
Cancer 101
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MOM’s clinic
Here’s to your health magazine
Herestoyourhealth.net wellnessbased web site
Breast cancer awareness
& education
Nurse Triage/Physician Referral
hot-line
Flu Shots
Merriner Cottages
CEU’s & CME’s for medical staff
Weekly “Move it!” for your health
wellness tips – partnering with
FOX news to help fight the
obesity epidemic.
Prostate cancer screenings
I am
hope
even in the darkest hour.
Jeremy Fisicaro, Physical Therapist & Danny Haesaerts
Dr. Michael Song, Neurosurgeon
When Gardnerville resident Danny Haesaerts shattered his vertebrae in an
accident, he thought his life was over. Luckily, Dr. Song saw things differently.
It began like any other day. Danny and his wife Bonnie went about their
normal routine. They had just come home from grocery shopping when
Danny tripped, falling into a doorframe and breaking his neck – rendering him
paralyzed from the shoulders down. Most in his situation would have become
quadriplegic or may not have survived at all.
But then, most didn’t have the comprehensive care of Carson Tahoe to turn to.
Bonnie called 911, and they rushed him to Carson Tahoe Regional Medical
Center, where Dr. Song performed a minimally-invasive six-hour surgery that
miraculously helped Danny regain 70% of his feeling. And he’s still improving.
Here’s to your health.
Contributions to Community Health 2009
Carson Tahoe is dedicated to providing for the health and well-being of our community
through our continued commitment toward charitable care. The ability to provide
assistance to those who cannot pay for medical care is a direct result of Carson Tahoe’s
sound business decisions and careful financial planning.
Uncompensated Care $18,413,421
Community Health Improvement Services $2,243,457
Total Contributions $20,656,878
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I am
comfort
Financial Stewardship
during life’s biggest moments.
In 2009 Carson Tahoe invested $6 million in capital
equipment and Information Technology infrastructure.
An additional $3 million was dedicated to expansion of
healthcare services for our community.
Despite the ongoing challenges of a struggling economy,
Carson Tahoe maintained a strong financial position, closing
the year with a positive operating margin. We also continued
to meet or exceed all bond compliance requirements,
improving our bond rating with Standard & Poors to a
stable outlook.
These accomplishments are quite impressive considering
the norm for hospitals today trends toward a negative
financial outlook.
As Carson Tahoe looks ahead, we are committed to
maintaining the fiscal responsibility necessary to continue
our role as the strong healthcare provider our community
deserves.
Cassie Chesser with her twins
Investing in Technology
Dr. Amy Sue Hayes,
Obstetrics and
Gynecology
Bringing twins into the world should be a joyful
occasion, not a stressful one. That’s why Cassie
made the decision to switch to Carson Tahoe.
Gardnerville Rancho residents, Cassie and her
husband, were expecting twin boys. While an
exciting time, decisions had to be made. Delivering
at a California hospital in Lake Tahoe, especially
during the winter, was not an option. Fearing an
icy trek up the mountain, they instead chose the
convenience of an obstetrician on staff at Carson
Tahoe – and stayed close to home.
Thanks to Carson Tahoe’s 5-star Women and
Children’s Center, private LDRP suites, and
comforting staff, their family is now larger by two.
Three if you count their partner in healthcare.
As the only accredited healthcare system serving
Carson Valley, Carson Tahoe is delivering a better
choice in OB/GYN care.
Here’s to your health.
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Great healthcare never rests. At Carson Tahoe, we strive to
provide the latest technology and procedures to ensure that
our patients are receiving the best possible care.
We are proud to announce that we have recently upgraded
our ER’s information system, complete with a new 52”
monitor that displays up-to-date patient information. The wallmounted monitor is in the center of the nurses’ station and
improves visibility and emergency response time. Emergency
physicians, nurses and hospital staff communication has
improved as a result, and minute-by-minute updates on a
patient’s location and status are now prominently displayed.
New IV pumps have been installed throughout the Regional
Medical Center and are networked to a drug library to help
ensure consistency, accuracy and safety for the patient.
With the push toward Electronic Health Records (EHR),
Carson Tahoe is on the forefront of developing fully
integrated health records for every patient. EHR is vital
to future documentation within our healthcare system.
It will allow Carson Tahoe to accurately, efficiently and
confidentially document every patient encounter throughout
the patient’s lifetime, ensuring a complete and thorough
medical history. This new EHR technology will allow
physicians, patients and healthcare providers to share access
of current, comprehensive health information while adhering
to all federal privacy regulations.
Each year, Carson Tahoe invests capital to meet the growing
demands for new healthcare technology, with over $4 million
invested in technology in 2009.
Carson Tahoe on the Web
Setting a new sustainability standard
Keeping up with today’s demands for easy access to
information via the Internet, Carson Tahoe has revamped
its web site – carsontahoe.com. This online resource is
designed to recruit, inform, educate and alert our
ever-expanding community of users. In 2009, the site
had 49,821 unique visits.
Last year, we reached several goals. Facility-wide, we
eliminated nearly all of our Styrofoam usage in our cafes
and opted for compost-friendly to-go containers and paper
plates. We also changed our napkins to a recycled variety
and implemented an institutional can recycling program at
the Regional Medical Center.
In addition to our main site, Carson Tahoe maintains a
Facebook account and health blog as additional resources
for getting information out to the public. Finally, with
the development of our wellness-based microsite –
herestoyourhealth.net – we are able to offer our community
an array of tips to stay healthy and thrive all year long.
In 2010 we invited our local growers to join us in educating
patients and guests of eco-friendly practices we support.
We met with experts and began implementing strategies to
expand and improve our healing gardens and have received
support from our State Public Health agency to grow
certified organic products.
Environmentally Friendly
Helping hands. Compassionate hearts.
Being a center of wellness means creating a healthy, healing
environment. In addition to our stunning views, soothing
aesthetics, and patient comforts throughout our facilities,
we have also made tremendous efforts to “go green” in the
following ways:
The CTRH Auxiliary – a volunteer-based organization made
up of over 250 caring members of our community – has
always been a source of great strength for patients and their
families. This tight-knit and hard-working group is dedicated
to holding fundraising and service events to help improve the
level of care Carson Tahoe provides. Through such financial
support efforts as the CTRH Gift Shop and the Wave of
Love Memorial Fund, the Auxiliary has been instrumental
in bringing important projects to light, including the latest
Zimek machine for decontamination and infection control,
six flat screen TVs in pre-op, the WNC Nursing Scholarship
program, and the TLC Hospital Cart.
•• Recycling program, including newspaper, plastic
and glass
•• Low intensity light bulbs
•• Low VOC paint
•• Sustainable food procurement
By being eco-conscious we are doing our part to show we
care about our patients, our community, and our planet.
In 2009-2010, the organization helped convert pledge
dollars into hospital improvements to the tune of
$22,153.99. But for those whose lives were touched by
these efforts, that number is immeasurable.
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Foundation Year in Review
Philanthropy is important at Carson Tahoe
Carson Tahoe Regional Healthcare Foundation achieved success in 2009 due to
the overwhelming generosity of our donors. We hope you take pride in knowing
that you have helped provide access to healthcare programs for your friends and
neighbors.
Restricted contributions represent the largest source of revenue secured by
the Foundation each year. The Cancer Center, Merriner Cottages, and Cancer
Resource Center funds received the greatest number of gifts in 2009.
In total, 794 donors supported the Foundation through 1,505 gift transactions.
We received 48 in-kind donations for our live and silent auctions and raffles.
Event revenue brought in $181,832 in income. Interest and dividend earnings,
while down from the prior year, provided just under $100,000 for Foundation
activities such as marketing and promotion of our giving programs.
In 2009 the Foundation received $170,519 in direct support from Carson Tahoe
Regional Healthcare, which underwrites Foundation operating expenses. The funds
received from Carson Tahoe, and the low overhead costs, allows 100% of donor
dollars to directly support healthcare projects and programs.
2009 CTRH Foundation Revenue by Account
Total = $1,036,036
$170,519
CTRH Support
$268,295
Capital Campaign
$99,971
Dividends
& Interest
$82,140
Memorials
& Honors
$17, 081
Annual Fund
$181,322
Special Events
$46,601
Merriner Cottages
$7,673
Other Contributions
$17,973
Merriner Endowment
$775
Shining Stars
Program
$17,600
Special Purpose Funds
$5,000
Vrabel Scholarship
$65,706
Cancer Resource Center
$55,380
Foundation Endowment
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Through your generosity, the Foundation has raised in excess of $8 million over the last
11 years in support of Carson Tahoe Regional Healthcare.
2009 Foundation Development Efforts
“Calling on Angels” – In June,
we introduced the final phase of
the cancer center capital campaign
with the Calling on Angels DVD and
collateral. Gifts to the cancer center
in 2009 totaled $425,316.
“Shining Stars” – The Shining Stars
program was launched in August
2009. This program allows grateful
patients to make gifts in recognition
of the outstanding service provided by
a member of the Carson Tahoe team.
To date, 27 donors have contributed to
this program.
Donor Stewardship Activities –
Our existing donor base consists of
4,500 gracious individuals who have
contributed to the Foundation over
the past decade. In October 2009
we recongnized our top donors at the
Philanthropy Awards luncheon.
Foundation Board of Directors
Officers
Soraya Aguirre, President
Genevieve Frederick,
Vice-President
Carolyn Knutson, Secretary
Bob Sewell, Treasurer
Directors
Mary Caporale
Paul Chelew
Susan Crowell
Craig Ganger
Jenn King
Janice McCauley
Niki Neilon
Vicki O’Shaughnessy
Steve Tackes
Kathy Tatro
Ex-Officio Members
Ed Epperson, CEO
Jo Saulisberry, CTRH Trustee
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2009 Giving
We wish to thank the hundreds of Carson Tahoe Friends who supported the Foundation in 2009
through donations and participation in our special events. Every effort has been made to include the
names of all donors. The Foundation works diligently to keep our database accurate. If you see an
omission, please accept our apologies and give us a call at (775) 445-5161. THANK YOU.
Gifts, Memorials & Grants
4-H Carson City Hot Shots
Eric & Nicole Abowd
Glenn & Karen Accornero
Adele’s Employees
Ernie & Sarah Adler
Christy Agorastos
Joaquin & Connie Aguilar
Jose & Soraya Aguirre
Gary & Ruth Ailes
Steve & Tammy Albertsen
John & Kimberly Alfonso
George & Barb Allison
Ed Allison
Allison, MacKenzie, Law Offices
Patricia Allman
Phyllis Almlie
Don & Joy Amodei
Kathi Amrhein
Harold Amstrup
Amylin Pharmaceuticals, Inc.
Analytical Research Service, Inc.
Martin & Sara Anderson
Kelly Anderson
Edward & Meredith Anderson
Kelsey Anderson
Brian & Janet Andraski
Bret & Dani Andreas
Pamela Andresen
Gerald & Marsha Anthony
Lorna Arcularius
Kelly Arnold
Arsenal
Edward & Ann Arteaga
AstraZeneca Pharmaceuticals, LP
Debra Avina
Richard Axmear
Rex & Karen Baggett
Jack & Sandy Bailes
Tom & Elaine Baker
Helen Jean Baker
Julius & Joanne Ballardini
Jim Ballocanag
Mary Lou Banta
Russ & Cassie Barajas
Tim & Diane Barndt
Donald & Jeanne Barnes
Alma Barrios
Grace Barton
Marie Vick Bartucci
Lisa Batzloff
Susan Baumrock
Jerry & Karen Beattie
Ann Beck
Kathleen Becker
Donald & Diane Becker
Darlene Begovich
Behavioral Health Concepts, Inc.
Kenneth Bender
Annette Bennett
Marie Bensinger
Ingrid Benson
Roy & Deborah Berger
Lynn Berggren
Bernard & Toby Berson
James & Dixie Bess
Rick & Debbie Bessette
Kristi Best
Frank Bishop
Edward & Dallas Block
Gerhard & Gail Bock
Kirk & Jennifer Bondelie
Kenneth & Beatrice Borges
Charles & Norma Boschma
Mark Bowers
Ron & Linda Bowman
Gary & Janis Bradley
Shelly Brewster
Susan Brooke
Richard Brooks
Tom & Lila Brown
Paula Browne
Carla Brutico
John & Flo Bryan
Judy Bryant
Tim & Nancy Bryant
Jean Buckley
Susanne Buffkin
David & Elinor Bugli
Diane Buice
John Bullis
Roberta Burkart
Dan Burns
Jim Burnside
Laurie Burt
Robert & Ishbel Butler
William Butterfield
Jerry & Dorothy Buttner
Brad Byington
Lisa Bytheway
Jeff Callister
Camp Douglass Mining Co.
Jeff Campagni
Bill Campbell
Scott & Nanci Campbell
Capitol Urology, Inc.
Vince & Mary Caporale
Jim & Carolyn Cappelletti
Lou Cardenas
Richard & Kathy Carlos
Thomas & Cynthia Carr
Nancy Carr
Carson Auxiliary # 1006
Carson Cardiology
Carson City Rotary
Carson Dermatology
Carson Douglas Medical Society
Carson Douglas Medical Society
Alliance
Carson Heart Physicians
Carson Medical Group
Carson Nugget
Carson Tahoe Regional
Healthcare Auxiliary
Carson Valley Golf Course
Carson Valley Literary Club
Carson-Tahoe Emergency
Physicians
Shawn & Darsi Casey
Krista Catero
Catholic Healthcare West
Cavallero Heating & Air
Conditioning
CCS Medical
Center for Advanced Eye Care
Patricia Centofante
Kitty Chamberlain
Brenda Chapman
Todd & Peggy Chapman
Debra Chappell
Paul Chelew & Shirley McKenzie
Kathleen Cherry
Debra Christeson
Basil & Tina Chryssos
Janine Clark
Amy Clemens
Richard & Kathryn Cloepfil
Scott Cochran
Steve & Arlene Cochran
Co-Dependents Anonymous
Eileen Cohen
John Coleman
Colonial Bank
Joseph Conti
Don & Diane Cooley
John & Sue Coombs
Christopher Coons
Melvin Cooper & Denise Larsen
Carrie Cormany
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Antoinette Cortese
Jim Costa
Arlene Couts
Suzanne Cowden
Cox Broadcasting
Aloma Crabtree
Joseph & Megan Crandall
Diane Crawford-Ramsey
CRC Health Group
Bill & Carmen Creekbaum
Kenneth & LaRon Croft
Joe Crom
Kathryn Crosby
Ardith Cross
Mike & Melanie Crossley
Bob & Susan Crowell
Marcia Bernard Cuccaro
Jim & Catherine Cunningham
John & Juanita Cushing
Jerry or Billie Cutler
Walden & Sharon Dahl
Ernest Daniel
Kathleen Daniel
Sharon Daniels
S.E. Daniels
Roy Davis
Michele Davis
John Degenkolb
Richard & Lisa Deloney
Mark & Marissa DeMar
Linda Demarco
Reid & Peggy Dennis
Michael Derloshon
Cynthia Detweiler
John & Jane Devaney
Frank & Patsy Deverse
Kenneth Dietrich & Joanne
Simons
Doris Dimmitt
Cathy Dinauer
Jeffrey & Mary Dinsmore
Juanita Dobbins
Pamela Dodd
Lou & Jan Doescher
Duane Dooley
William & Darlene Doss
Don & Valerie Douglas
Shirley Drake
Andy Drymalski
Rex Dugdale
Sarah Duin
Earl & Lori Duncan
Neal & Amy Duncan
Pam Dunn
Travis Dunn
Evan & Ginger Easley
Donna Easley
John & Eileen Edgcomb
Donald & Katherine Edwards
Jack & Linda Edwards
Wilbur & Shirley Eick
Brett & Daniela Eisenmesser
El Charro Avitia
Joy Elder
Elements United
Eli Lilly USA
Margaret Elliott
Lori Elliott
Helene English
Ed & Denise Epperson
George & Norma Esker
Leroy & Mary Jean Etchegaray
Mary Evans
Cheryl Evans
Sherman & Claire Ewing
Carol Eyre
Janet Eyre
Cathy Fairbanks
Fairweather Foundation
Guy Farmer
Gordon Felice
William Fergus
Karen Ferreira
Tony & Sharon Field
Mary Field
Renee Fink-Price
Dorothy Finnell
Rachel Fletcher
Steven Fletcher
Hugh Fonzo
Janet Ford
Guy & Julie Foster
Kelly & Betty Fraser
Ray & Genevieve Frederick
Freeman & Williams, LLP
Lynndell Frost
Michael & Deborah Fry
Paul Fry
Diane Fullenwider
April Fuller
G.E. Bunco for Breast Cancer
G.E. Foundation
Dawn Gadwill
Yvonne Gandolfo
Sharon Gardiner
Gastroenterology Consultants
Genentech BioOncology
Maryellen Gieger
Kay Gilder
Robert Gillings
Kevin & Jodi Giurlani
John & Niki Gladys
Glen Eagles Restaurant
Jim & Cheri Glockner
Oscar Godinez
Denise Gomes
Hector Gomez
Maria Gordon
Pam Graber
Patrice Grant
Becky Gray
Kay Gray
Crystal Grayson
Lydia Greil
Diane Greshler
Timothy & Sheryl Grove
Ross Grover
Nancy Grundy
Robert & Linda Guernsey
Guild Mortgage
Suzanne Gullett
Tommy & Jenifer Gunnell
Tim & Traci Gustafson
Dick & Jeannie Hadlock
Joanne Hahn
Sylvia Halgrimson
Nelson & Patsy Hall
Steve & Sheila Hall
Carl Halsey
Leigh Halvorson
Valerie Hamilton
Hammes Co. Healthcare, LLC
John & Jane Hancock
Greg & Lori Haney
Hard Rock Cafe - Lake Tahoe
Edmund & Mary Harm
Gary & Chris Harper
Peter & Kathy Harrington
Robert Hartman
Donald & Caroline Harton
Don & Donna Hataway
Ernest & Barbara Heck
Lila Heidemann
Elizabeth Heimbigner
Anne Henderson
Tom & Mary Anne Hendricks
Nicole Henington
William Henshaw
Ralph Herbig & Tammy Force
Gilbert Hernandez
Girvin & Betty Herr
Mike & Jan Hewitt
Timothy & Patricia Higgins
Dean & Patricia Higley
Monie Hoag
Howard & Wenda Holland
Dan & Donna Holland
Holland & Hart LLP
Mary Jo Hollis
Harold Holmes
Margaret Holsclaw
Patricia & Raymond Hon
A.J. & Patricia Hooper
Gene & Dolores Hornbeck
Howard & Darcy Houghton
Patrick & Cindy Houlihan
Stephanie Hoyle
Philip & Carla Hudner
Penny Hughes
James & Darlene Hull
Valerie Huyge
William Isaacs
Dennis & Maggie Iverson
Catherine Jackson
Harold & Alice Jacobsen
Gayle Jacquet
Jennifer Janes
Cheryl Jeanblanc
Darlinda Jennings
Robert & Launa Jensen
Jessica Jensen
Maizie Harris Jesse
Shane Johnson
Linda Johnson
Jami Johnson
David & MJ Jones
Sara Jones
Larry Josephson
Cheryl Karstensen
Tom & Martha Keating
Bruce & Brenda Keating
Leanna Keith
Raymond & Elsie Kelly
Gregory & Amy Kenney
Robert & Coralea Kiefer
Garry & Nancy Kiernan
Christine King
Vicki King
Tim & Jenn King
Cathie Kite
Anthony Kleinfieldt
Kraig & Dena Knoll
Carolyn Knutson
Sandra Koch & Tim McFarren
Shelly Koontz
Betty Kopfhammer
Nancy Kreher
Donna Kristaponis
Joe Kulikowski
Ted & Barbara Kuper
Paul & Laverne La Fleur
John & Joan Lagios
Paul Laird
Lake Tahoe Regional Hospitalists
Christopher & Michelle Lambert
William & Gayle Larsen
Raymond & Theresa Larson
Tammy Latimer
Richard & Cheryl Lawley
Cliff & Nancy Leckliter
Mary Lehrer
Marci Leifson
Wayne Lenhares
Don Leonard
Mark Lewis
Wesley & Darlene Lewis
Dawn Linaman
Judith Lindberg
Frances Linn
Lionshare Marketing
Estate of George Litts
Pete Livermore
Gerald & Pam Logan
Don & Vera Logie
JoLan Long
Terry Long
Coral Lopez
Anthony & Teresa Loren
Charles & Paula Lorenz
Stephen & Susan Kay Lowe
Hank & Apryl Lucas
Ellen Lucas
Stephanie Lucero
Harvey Ludington
Timothy Lukas
Pam Lusby
Colleen Lyons
Douglas & Janet MacDonald
Anne Macias
Mackena Bell Motor
Barbara Mackey
Clif Maclin & Dr. Karen Gedney
Peggy Madeira
Mallory Foundation
E.R. Mann & Betty Catt
Ralph & Linda Marrone
Arthur Martinez
Horst Masch
Kim & Kim Mason
Teresa Lynn Matthews
Gregg & Carrie McAninch
Joe & Anne McCarthy
Lori McCaskill
Jan McCauley
Faith McCauley & Anthony Lancieri
David Jamison McDaniel
Marie McGloin
Ruth McGoldrick
Niki McGuire
Andy McIntosh
Donald McIntosh
Katherine McKay
Bert & Roberta McKee
Earl Ray & Janice McKellar
Gladys McKenzie
Shannon McKimmy
John & Margitta McKinney
Kim McLean
Debra McReynolds
Spencer & Kelly Mellum
Edgar & Marlys Mellum
Susanna Mendez
Teresa Menesini
Nicholas & Alba Mercado
Jean Merkelbach
Ruth Merriner
Patti Merriner
Larry & Susie Messina
Gary & Birgitta Metz
Roger & Marria Meyer
Roger & Sandy Miercort
John Miller
Jonathan Miller
Gary & Linda Miller
James & Darlene Milligan
Caleb & Delsye Mills
Michael & Elizabeth Milyko
Mini Pharmacy Enterprises, Inc.
Roxanne Mitchell
Alice Molasky Arman
Kathy Molina
Jean Moltz
Mary Jo Mongelli
Julie Moody
Richard & Barbara Moore
S.J. Moore
Eric & Donna Moormann
Brynne Morgan
David & Daisy Morgan
Molly Morrison
Annette Mortimer
Michael Mueller
Laurie Munson
Sylvia Nadel
Maud Naroll
Robin Neal
Margaret Neighbors
Nicola Neilon
Cynthia Nelms
Ingrid Nelson
Nita Nettleton
William Neumann
Nevada Appeal
NV Office of the Attorney
General
Nevada State Bank
Richard Newbold
Mary Niederer
Northern Nevada Title Company
Northern Nevada Urgent Care
LLP
Northern Sierra CoDa Intergroup
Audrey Nuckles
Arthur Nugent
Ken & Jennifer Nystrom
Freya Oberer-Brown
Doug Odell
Charles Odom
Chris & Joanne O’Higgins
Bonnie Ohlin
Naomi Oligney
Roger & Gale Olin
David & Bessie Oliver
Erik & Jackie Olsen
Edgar & Patricia Olsen
William & Patricia Olson
Bob & Mary Orr
Kerian Ortiz
Allen Osborn
Bill & Vicki O’Shaughnessy
Dawn Marie Ott
Gary Ottersbach
Fred & Alice Ottoboni
Samantha Owens
Brian & Lubia Oxhorn
Kathryn Oxoby
Dorothy Page
Jessica Park
George & Barbara Parmenter
Pevelino Pascual
Robert & Patti Pasetta
Patriot Printing
Laurie Pattison
William & Kristi Pattison
Phillip & Phyllis Patton
Mike & Karen Pavlakis
Denise Peck
Katrina Penman
Barak Perahia
Dale Perera
John & Marilyn Peshek
Cynthia Peternell
Kathleen Peterson
Bruce Pfeiffer
Maria Phillips
Ed & Mary Pierczynski
Walter & Joyce Piest
Mike & Ruth Pintar
Carol Pitts
Donald & Hollie Pliske
Terry Poulsen
George & Laura Powell
Michael & Teresa Price
Delores Pringle
Donna Proper
Robert Pumphrey
Patrice Purkey
Harriet Meyer Quarre
Todd & Gail Radtke
Judy Ramthun
Richard & Diane Randall
Ed & Diana Raschen
Craig & Jen Rau
Nancy Raymond
Belmont & Joan Reid
Robert Reid
Michael & Sheri Reif
REMSA
Frank & Audrey Rich
Roy & Susan Richey
Ian Ricketts
Paula Rickmann
Luke Rippee
Donna Rivers
Betty Roberts
Joe Roberts
Jim & Nancylee Robertson
Bruce & Gayle Robertson
Natalie Rockstrom
Larry Rodriguez
Francisco Rodriguez
Marye Roeser
Virginia Rolf
Janice Rombardo
Angelita Romero-Wollnick
Ron Wood Family Resource
Center
Yoland Rono
Ed & Dee Rose
Bruce Routt
Gene & Marianne Rowland
Alan & Gail Ruff
Gordon & Annie Rupert
Howard & Diane Rush
Todd & Jeanne Russell
Judith Ryals
Saint Teresa of Avila
Silveno & Paula Salgcedo
Jorge Sallaberry
Mary Sanada
Jeff Sanders
Tamra Sanders
Chuck & Jo Saulisberry
Save Mart Supermarkets
Carmen Sawyer
Joe Scamihorn
Scott Scherer
Phil Schlager
John & Patsy Schley
Mike & Jenny Schmidt
Fred & Brenda Schmidt
Michelle Schmitter
Allen & Diane Schnaser
Lorraine Scholes
Kelly Schott
George Schreiner
Sharon Schroeder
Virginia Schroth
Donna Schultz
Garrett & Nita Schwartz
Bruce & Loretta Sellars
Diane Serpa
Beverly Sevcik
Bob & Diane Sewell
Lisa Shadden
Anita Shaul
Robert & Christine Shaw
Billie Shea
Shear Design
Ryan Shearer
Donald Shearer
Vicki & Steve Shell
John Sherman
Karen Shireman
Daniel & Leighanne Shirey
Sierra Nevada Cardiology
Associates
Sierra Oxygen
Sierra Surgery Hospital/ Sierra
Imaging
Silicon Valley Community
Foundation
Silver Oak Properties
Silver State Medical Billing
Donn Simons
Judith Simpson
Darin & Syndi Skilling
Mary Slavich
Molly Smart
Wayne & Jane Smith
Joanna Smith
Angie Smith
Margaret Smith
Janna Smith
Virginia Smith
Eugene & Phyllis Smith
James P. Smolenski
Ted & Mirna Sneed
Cindy Sorber
Soroptimist Intl. of Carson City
Soroptimist Intl. of Carson Valley
Soroptimist Intl. of the Comstock
Jim Sorrentino
Paul & Ethel Sossamon
South Lake Tahoe Realtors
Denise Southern
Southern Nevada Cancer
Research Foundation, Inc.
Southwest Gas Corp. Foundation
Jacquelyn Spacek
Darlene Sparks
Belinda Spear
Sperry Van Ness/ Gold Dust
Commercial Associates
Spinenevada LTD
Nina Spradlin
Mark & Patricia Sprague
Mark & Jami St. Germaine
Robin Stading
Charles Stetler
Janet Stewart
Stillwater Foundation
Joanne Stockman
Kent & Sharon Stoddard
Stuart & Marty Stoloff
David & Ilona Strull
Frank & Patsy Stultz
Ronald & Cheryl Sturgeon
Nicole Sturm
Janice Sulesky
Terry Summer
Susan G. Komen for the Cure
Northern Nevada
Tom & Konnie Susich
Frank Susztar
Garrett & Jennifer Sutton
John & Liz Sutton
John Sutton
T/TH Tickets & Topics AA
Tahoe Fracture
Alice Tanksley
John & Kathy Tatro
Shawn & Katherine Taylor
Roger & Gail Teig
The Charles T. Stout Foundation
The Polo Lounge
Hope Tingle
Ruth & Robin Tomita
Topaz Sagehens
Richard & Kathy Triplett
Gary & Patricia Turner
Jon Tyler
Fred & Lela Uptergrove
Jeff & Nancy Upton
Cynthia Van Cleemput
Lee & Laurie Van Epps
Brian & Emiko Van Geel
Bill & Laura Vance
William & Kelli Vandenberg
Paul & Judy Vanos
Robert & Maggie Vargas
Mehdi & Ashley Vazeen
Elaine Vicich
Irene Vrabel
Stephen & Zita Waclo
Ron & Ellen Waicul
Steve & Mary Walker
David & Suzanne Walker
William & Suzanne Wallace
Alan Wallace
Joe & Ellen Walls
Gregory Wambold
R. Craig Warner
Nancy Watkins
Wealth Strategies by Bayliss &
McAninch
Harriett Webber
Andrea Weed
Elsie Weil
Don & Julie Weir
Leonard & Suzie Weissman
Barbara Welch
Verne Wellman
Wells Fargo Advisors
Wells Fargo Insurance Services
Cindy Wendell
Todd & Tammy Westergard
Arnold Wetzstein
Dana Whaley
Dawn White
Martha Wicksall
Melanie Wilhelm
Carie Wilkens
John & Cassandra Williams
Phil & Robin Williamson
Peter & Patsy Wilson
Douglas & Sharel Wilson
Kay Winters
Carole Wiseman
Bill & Theresa Witt
Mark & Angie Wolz
Robert & Janet Wood
Frank Woods
Bob & Bessie Wooldridge
Andrew Workman
Hui Worthington
William & Judith Wright
Mary Wright
George Wurster
Gilbert & Annette Yanuck
Stephen Yasmer
Harley & Jaqueline Yates
Lauren Young
Alvin & Della Young
Gina Zink
Mike & Sarah Zola
In-Kind Support
Abacus Home Appraisal
Adele’s Restaraunt and Lounge
Alie’s Flowers
Antoinette Cortese
Atlantis Casino
Bank of America
Bella Salon
Bill & Vicki O’Shaughnessy
Bonanza Produce
Capital Jewelers
Capitol Urology, Inc.
Carson City Fire Department
Carson Plaza
Carson Tahoe Regional Healthcare
Auxiliary
Carson Valley Inn
Casino Fandango
Cavallero Heating and Air
Conditioning
Charter Communication
Chuck Byrne
Cleavage Creek
Clete Wandler
Concours Parts and Accessories
Costco
D’Andrea Golf Club
Dayton Valley Country Club, Inc
Deborah Yound
Debra McReynolds
Diamond Peak
Disneyland
East Fork Professional FireFighters
Ed & Denise Epperson
Gary Robison Photography
Genoa Lakes Golf Club
Gesture, LLC
Glen Eagles’ Girls
Glen Eagles Restaraunt
Gold Dust West
Heather Glen Glass
Heidi’s Family Restaurant
Horseshoe Club
Howard & Wenda Holland
Ida Walker
Inovative Wine
Iverson Vineyards
Jerrie Marson
John Ascuaga’s Nugget
Kenneth Dietrich & Joanne Simons
Kimberly Carlson
Kirkwood Mountain Resort
Lake Tahoe Shakespeare Festival
Larry & Susie Messina
Latcham Vineyards
Little People Portraits
Lucas Wold
Molly’s Gourmet Catering
Mt. Rose
Nevada Wolf Pack
Nicola Neilon
Pam Graber
Photography with Love
Plaza Hotel
Radtke Tile
Red’s Old 395 Grill
Reno Aces
Reno Tahoe Blues Fest
Rick & Debbie Bessette
Scott & Nanci Campbell
Shane Johnson
Sierra Meat Company
Sierra Wine and Spirits
Silver Oak Golf Course
Single Leaf Vineyards & Winery
Skin Cancer and Dermatology Inst.
Soar Minden
Somersett Golf Club
Southern Wine and Spirits of Nevada
Suzy Bootz
Tahoe Ridge Winery, Marketplace
& Bistro
The National Automobile Museum
The Polo Lounge
The Write Stuff
Thunder Canyon Golf Club
Todd & Peggy Chapman
Windwalker Vineyard
Wirtz Liquor and Wine
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Carson Tahoe Cancer Center
The Carson Tahoe Cancer Center holds the distinction of
being one of only 1,400-plus accredited cancer programs
in the nation, and the only freestanding accredited cancer
center in Nevada. To earn accreditation from the American
College of Surgeons Commission on Cancer’s (CoC), a
facility must meet their rigorous quality
standards. Criteria set by the CoC
include: providing access to the full
scope of multidisciplinary services
required to screen, diagnose, treat, rehabilitate and support
patients with cancer and their families; provide prevention
and early detection services to the community; provide
services on site, by referral or through coordination with
other facilities or agencies; and submit data annually to the
National Cancer Data Base.
These achievements demonstrate the commitment of our
cancer program to provide the highest quality cancer care to
the communities we serve.
Cancer Care for the Entire Community
For starters, Carson Tahoe provides a Community Outreach
Nurse as part of the cancer center staff. Her role includes
participation in local and regional health fairs, availability
for church, school and service groups to provide education
regarding cancer prevention and other cancer topics, and
coordination of a “Cancer 101” program. These seminars
are hosted each month – featuring a guest speaker on
cancer-related topics – and are free to the community.
The oncology-certified nurse acts as the nursing liaison for
hospital nursing staff and provides them with current cancer
nursing education.
Another important part of the cancer program is the
Institutional Review Board (IRB). Members of this committee
review all proposed research and clinical trials conducted
by Carson Tahoe Regional Healthcare. A clinical trials nurse
is available to assist medical staff and to help patients
understand the process, the informed consent, and all
aspects of participation in a clinical trial. Carson Tahoe Cancer Center 2009 Statistics
Resource Center Visits
1,790
Ambulatory Infusion Center Visits
1,645
Radiation Oncology Visits
16,500
Merriner Cottage Days
1,345
p12 2 0 0 9 - 2 0 1 0 R EPO R T TO THE C OMMUNITY
Outpatient Ambulatory Infusion Center
An outpatient AIC is housed within the cancer center.
This welcoming environment is staffed by specially
trained Registered Nurses who can administer all cancerrelated infusion therapies. Chemotherapy, blood product
transfusions, injections, antibiotics and intravenous
hydration are some of the treatments that can be given in
this outpatient setting. Since 2008 Carson Tahoe’s AIC
nurses have been certified by the Association of Pediatric
Hematology/Oncology Nurses to provide services for
pediatric cancer patients. This expansion in service is greatly
appreciated by the patients and families who often have to
travel long distances for their specialized treatments.
Tumor Registry
A Certified Tumor Registrar and a data assistant collect
data on all Carson Tahoe cancer cases. All information on
diagnosed cancer cases is submitted to the state cancer
registry, which in turn is shared with a national cancer
database. This data benefits cancer research and is the
basis for the cancer statistics, which the American Cancer
Society compiles annually. The cancer registry is responsible
for organizing and presenting weekly tumor conferences
in which newly diagnosed cancer cases are discussed by
a multidisciplinary team of physicians and other healthcare
professionals. These conferences provide a discussion forum
for deciding which treatment will provide the best possible
outcome. Merriner Cottages
Just the name brings a smile to many of our patients and
families who travel long distances for their treatments here.
These 15 beautifully furnished home-like cottages were a
generous gift from the Merriner Family Trust to the Carson
Tahoe Medical Campus. The cottages are a unique feature of
our cancer program and have positively impacted the lives of
many patients and their families.
Carson Tahoe Cancer Resource Center
Newly diagnosed cancer patients are encouraged to visit the
Carson Tahoe Cancer Resource Center. This is an awardwinning program designed to educate and empower the
cancer patient and their family with the diagnosis, treatment
decision-making and recovery. Several specific support
groups are offered, as well as a variety of programs to help
patients understand and cope with many challenges they
face. Massage therapy, yoga sessions, and Healthy Healing
classes are popular with patients and survivors alike. All
are offered free through our resource center. Patients may
receive financial assistance as well as navigation through the
local charitable organizations available. The cancer resource
center staff and volunteers are all cancer survivors who can
say to patients, “I know how you feel.” This is a powerful
statement to those facing a cancer diagnosis.
I am getting patients
back into the race
Mayor Bob Crowell wearing a marathon medal he won
following his successful cancer treatment.
.
Dr. Gary Campbell,
Radiation Oncologist
Bob Crowell has taken on quite a few challenges in his day including his
public service duties as Carson City Mayor. But when he was diagnosed with
prostate cancer after a routine check up, he was suddenly faced with a new
kind of challenge.
At first, he didn’t know where to turn. He talked to friends and family members,
and looked into cancer specialists across the entire country. Eventually, he
came to realize that the care he needed wasn’t found halfway around the
globe…it was right here in his own backyard.
Thanks to successful surgery and radiation therapy at Northern Nevada’s first
freestanding, accredited cancer center, Bob did what he does best…face the
challenge of a lifetime, and rise above it.
Carson Tahoe Cancer Center • Nationally acclaimed care • State-of-the-art
treatment • Award-winning resources
Here’s to your health.
Cancer Committee Members
Discipline — Member
Administration — Cathy Dinauer
Cancer Registry — Larraine Tooker and
Jude Greytak
Cancer Resource Center — Ann Proffitt
Cancer Services — Carla Brutico
Diagnostic Radiology — Gregg
McAninch, MD
General Surgery — Kraig Knoll, MD
Integrated Care — Christina Mercado
Medical Oncology — John Kelly, MD
Nursing — Debbie Klipp
Outpatient Services — Paul Laird
Outreach/Clinical Trials/AIC — Michelle
Thomas
Pain Specialist — John DiMuro, DO
Pathology — Elizabeth Jack, MD
Pharmacy — Wayne Mitchell and Kelly Schott
Radiation Oncology — Roger Miercort, MD
Quality Management — Stephanie Hoyle
Radiation — Sandy Shirley
Rehabilitation — Steve Yasmer
Sierra Surgery Hospital — Karyn Grow
2 0 0 9 - 2 0 1 0 R EPO R T TO THE C OMMUNITY p13
I am moving our community to
better health
Mary Jolly
– one step at a time.
Dr. Timothy King,
General Surgery
A nasty fall during a routine walk left Mary Jolly in bad shape. Luckily Carson
Tahoe had the skills and responsive care to get her back on the path to
wellness.
Normally, a brisk stroll through the neighborhood is a good thing for your
health. But when southeast Carson resident Mary Jolly accidentally tripped on
a raised portion of the sidewalk, she hit the ground so hard that she shattered
her spleen. Mary didn’t know it at first; she just thought she was feeling sore
and weak from the fall. However, when her husband Patrick noticed a change
in her demeanor – dizzy, pallid and faint – he knew something more serious
was happening.
They rushed to Carson Tahoe’s ER, where it was quickly discovered that Mary
was bleeding internally. Dr. King and the surgery staff jumped into action,
performing an emergency spleenectomy to stop the bleeding and repair the
damage.
Everything went so smoothly that Mary is back on her feet and – with the help
of Carson Tahoe – taking everything in stride.
Here’s to your health.
p14 2 0 0 9 - 2 0 1 0 R EPO R T TO THE C OMMUNITY
2009 Annual Report
Looking ahead to a
brighter tomorrow.
2009 CTRH Statistics
Licensed Patient Bed Capacity
172
Patient Admissions
10,040
Days of Care Provided
40,365
Surgeries Provided
2,995
Outpatient Visits
120,397
Having just celebrated our 60th
anniversary in 2009, we’re excited to
continue building our legacy for the future.
But there are many challenges we must
be prepared to take on.
Service Area Highlights
ER
•• Full service emergency department – open 24 hours a day, 7 days a week
•• Direct access to over 35 medical specialties available around-the-clock
•• Advanced triage process where patients are provided the appropriate level
of care upon arrival
•• Six dedicated Fast Track bays for minor emergencies
•• Care provided by board certified emergency physicians
•• 33,552 patients treated for emergencies in 2009
•• 9,089 visits through Minden Medical Center Emergent Care in 2009
It is unclear exactly how the healthcare
reform law will affect the Carson Tahoe
community, but we can be sure that
healthcare coverage, financing and
delivery of care will dramatically change
over the next few years.
Even with uncertainty and financial tough
times, Carson Tahoe will continue to strive
to help patients maintain good health
by providing a higher level of healthcare
throughout our region. We will continue
to evaluate our community’s health needs
and uphold our commitment to provide
services and assistance to those under
financial hardship.
Cardiology
•• The only hospital in Northern Nevada to offer the “CardioOne” open heart
surgery program
•• Diagnostic cardiology
•• Interventional cardiology
•• Certified Cardiac Rehabilitation Center in Nevada
•• 153 open heart surgeries in 2009
•• Nevada’s only 5-Star rating by HealthGrades® for excellence in heart
bypass surgery
Carson Tahoe wants to encourage its
community to make good health a priority.
Beyond this, we will continue to make
physician recruitment a priority, exploring
innovative ways to develop partnerships
with physicians and help extend
healthcare services to our community, as
we have done through avenues like the
Carson Tahoe Physician Clinics.
Women & Children’s
•• 8 private Labor, Delivery, Recovery, and Postpartum Rooms
• Individualized care in a homelike setting
• 931 babies born in 2009
•• MOM’s (Maternal Obstetrical Management)
• 250 women accessed the MOM’s clinic in 2009
•• Clinic prenatal program
•• All-private pediatric rooms
Finally, in the very near future, we will
introduce the Women’s Health Institute,
dedicated to the well-being, education and
care of women in our community.
We look forward to taking on the
challenges as we build toward a brighter
tomorrow for our healthcare system and
the entire community.
Official CTRH Membership
Soraya Aguirre
Gary Ailes, DVM
Sondra Amodei
Rex T. Baggett, M.D.
Basil Chryssos, M.D.
Jim Costa
William Creekbaum
Jeffrey Creelman
Donna Curtis
Sharon DeLuce
Ed Epperson, CEO
James R. Gibson
Marianna Gillilan
Don W. Hataway
Freeman K. Johnson
Donna Kristaponis
Breezy Leary-Grba
Pete Livermore
Clifton C. Maclin, Jr.
Tony Marangi
Janice McCauley
Jonathan R. Miller
Caleb R. Mills
Richard T. Moore
Maud Naroll
William O’Shaughnessy, M.D.
Bernard T. Santos
Jo Saulisberry
Rosemary Smith
Leroy F. Snyder
Richard Staub
David Strull, M.D.
David H. Tillitt, M.D.
Steve Tognoli
Kathy Triplett
Jeffrey D. Upton, M.D.
Erwin F. “Vic” Vicich
Andrea Weed, D.O.
Karen Wyman
Gilbert A. Yanuck
2 0 0 9 - 2 0 1 0 R EPO R T TO THE C OMMUNITY p15
Locations
Carson Tahoe
Regional Medical Center
1600 Medical Parkway
Carson City, NV 89703
(775) 445-8000
Carson Tahoe
Specialty Medical Center
775 Fleischmann Way
Carson City, NV 89703
(775) 885-4430
Carson Tahoe Cancer Center Carson Tahoe
1535 Medical Parkway
Minden Medical Center
Carson City, NV 89703
& Emergent Care
(775) 445-7500
925 Ironwood Drive
Minden, NV 89423
(775) 783-7800
Carson Tahoe
Dayton Professional Building
901 Medical Center Drive
Dayton, NV 89403
Holbrook Junction
1550 Highway 395 South
Gardnerville, NV
(775) 266-3035
Partnerships:
Sierra Surgery Hospital
Carson Tahoe Radiation
Oncology Associates, LLP
MedDirect Urgent Care
Carson Tahoe Behavioral
Health Services
William St., at Minnesota St.
Carson City, NV
(775) 885-4460
Carson Douglas Surgical
Arts Building
973 Mica Drive,
North Douglas County
(775) 445-7950
ContinueCare Hospital
of Carson Tahoe
Carson Tahoe Physician
Clinics
Carson Douglas Ambulatory
Surgery Center
Non-profit org.
U.S. Postage
Carson Tahoe Regional Healthcare
P.O. Box 2168
Carson City, NV 89702-2168
(775) 445-8000
PAI D
Reno, N V
Permit #599