Corporate Governance Practices
Transcription
Corporate Governance Practices
2015 Soundness SUPPORT Development Trust Leadership Dreams Security At the industry forefront Technology Proximity Excellence PROJECTS Solidarity creativity Energy Razón Social:Banco de Chile RUT: 97.004.000-5 Casa Matriz Ahumada 251, Santiago, Chile Phone: (56-2) 2637 1111 Fax: (56-2) 2637 3434 www.bancochile.cl Swift BCHI CL RM Oficina de Representación Beijing 606 West Tower, Twin Tower, B-12 Jianguomenwai Avenue, Chaoyang District, Beijing Phone: (86-10) 5879 4301 Fax: (86-10) 5109 6040 [email protected] Departamento de Acciones Agustinas 975, of. 541, Santiago, Chile Phone: (56-2) 2653 2980 (56-2) 2653 2294 [email protected] Relaciones con Inversionistas Ahumada 251, piso 1, Santiago, Chile Phones: (56-2) 2653 2051 (56-2) 2653 3554 [email protected] Contents 56 4 OUR BANK Letter from the Chairman Banco de Chile in 2015 National Presence History Achievements in 2015 Recognitions Shareholders and Stock Performance RISK MANAGEMENT Credit Risk Market Risk Operational Risk 78 PERFORMANCE IN 2015 24 STRATEGy Business Model Competitive Advantages Market Trends Our Strategic Response Management’s Discussion and Analysis Economic Environment Chilean Banking System Consolidated Performance Financial Results for 2015 Risk Factors Regulatory Changes 124 34 CORPORATE GOVERNANCE Board of Directors Main Committees and Meetings Senior Management CORPORATE SOCIAL RESPONSIBILITY Our Commitment to the Community Areas of Action 134 CONSOLIDATED FINANCIAL STATEMENTS Banco de Chile 3 Letter from the Chairman Dear Shareholders: I am pleased to present Banco de Chile’s 2015 annual report and financial statements. In a particularly challenging year for both the domestic economy and the banking sector, our corporation once again led the industry in several indicators. The bank posted a net income of Ch$559 billion for the year, equal to a return on average capital and reserves of 21.9%, which exceeds the banking system average by 8.1 percentage points. Excluding the inflation adjustment retained annually to reflect the real value of our capital and reserves, the bank reported distributable net income for 2015 of Ch$464 billion, which is nearly unchanged from the prior year. As a result, the subordinated debt payment that SAOS S.A. will make to the Chilean Central Bank will once again far exceed the set minimum. To this exceptional financial performance we can add important achievements in several other areas, thus reaffirming the bank’s ability to successfully adapt to business and market demands. I would like to specifically touch on some initiatives that work to strengthen our leading position in current accounts and demand deposits, which is one of the strategic assets that sets our corporation apart. During the year, we made important strides in innovation by adding several new mobile applications (Mi Cuenta, Mi Seguro and Mi Pass) to our existing line, which includes Mi Banco, Mi Pago and Mi Beneficio. We also added partnerships with Delta and Sky airlines to our current value proposition, benefiting more than one million credit cardholders that now have access to an innovative loyalty program for travel throughout Chile and the United States. We also implemented initiatives in our ongoing effort to promote entrepreneurship, including workshops with SME customers and financial education seminars for microentrepreneurs throughout Chile. In the same spirit, we provided funds for a large number of entrepreneurs to attend Feria Expo Milán. In response to our commitment to expand access to financial services, Banco CrediChile’s network of non-branch service platforms (Caja Chile) was extended during 2015 to reach 264 communities, providing coverage to 76% of Chile’s municipalities, many of which are located in very remote parts of the country. We are convinced that our corporation is on the right path, which has been confirmed by numerous recognitions received during the year. A few major 4 Annual Report 2015 awards I would like to mention include “Best Bank in Chile” from Euromoney, and Best Financial Institution, Best Sub-custodian Bank and Best Digital Bank in Chile given by Global Finance and other specialized media. We maintained our international risk ratings of A+ from Standard & Poor’s and Aa3 from Moody’s, which position us as the safest private bank in Latin America. I am convinced that these initiatives and accolades, together with important strides in service quality, human capital and operating efficiency, help strengthen our market leadership and provide sustainability for our corporation to face an increasingly challenging future. All of these achievements are especially noteworthy given the complex year we experienced in 2015. For the second year in a row, the Chilean economy reported lower-than-expected growth, a drop in investment rates and persistently pessimistic confidence levels. This is partly due to external factors such as falling copper prices, economic slowdown in China and the end of a prolonged period of historically low interest rates in the United States. However, as I cautioned in 2014, it is these very elements that explain how the extraordinarily positive conditions experienced by Chile in recent years have come to an end, marking the beginning of a new cycle most likely characterized by reduced growth and higher unemployment. In this context, since 2015 we have had to pay special attention to the risk-return relationship of all our assets. They must be carefully monitored in order to maintain a healthy balance between prices and risk, which can affect our market share levels in the medium term. Today it is more important than ever for the country to safeguard the foundations of sustainable growth, which involves preserving both confidence and private investment. Growth must be made a priority and debates on structural reforms must be guided by broad technical debate with a long-term perspective and active participation and contributions from the private sector. This outlook will be decisive in addressing the country’s general challenges as well as those specific to the banking industry. In 2016, the industry can expect to face a series of reforms and structural discussions that will set the stage for the future. One of the most important will be the modification of the General Banking Law (GBL), which was amended in 1997. We are pleased that our regulator and the industry are moving forward towards new capital adequacy and liquidity standards, but we would like to emphasize the need Letter from the Chairman 5 Letter from the Chairman for new legislation that is suited to our local market. Gradual implementation and reconciliation with local market operations will be key to making the amendments a success. We are aware that these changes may involve greater capital requirements for our bank. However, we believe that we have sufficient strength and capacity to address these challenges through capital issuances and/or by revising traditional practices for capitalizing earnings. The GBL modifications must also improve the corporate governance of the SBIF, making it more independent from the political cycle, assuring more robust decision-making processes and promoting a continuous agenda. International evidence clearly demonstrates the benefits of a deliberative body in place of a system decided by one person. As 2016 unfolds, the banking industry will also begin to see the effects of other major reforms for the industry that have already been approved or are in process. We will face initiatives such as new structural modifications to the Consumer Rights Protection Law, among others that may affect the financial system. We would like to express our concern about this particular initiative as the bill currently under debate does not include reasonable proposals intended to enhance the law. Similarly, I would like to point out that considerable uncertainty still exists regarding the final effect that the Law on Insolvency and Re-entrepreneurship will have on debtor payment behavior, especially on renegotiations by individuals, where some impropriety has been seen. We believe that these matters could exacerbate de-banking trends already observed after the latest modifications to the conventional maximum interest rate. It seems unreasonable for the efforts made by the country and the industry for years to increase individuals’ access to financial services be curbed by the undesired effects of new regulations. During 2015, we continued to strive to strengthen our corporate governance, with special involvement from directors on certain committees to analyze specific matters in depth and provide the board with more information to discuss and debate the policies and guidelines that govern the banking 6 Annual Report 2015 business. The board has also traditionally held at least two extraordinary meetings each year in a location outside Santiago that have included visits to corporate clients and branch networks. I would like to thank all of the associates at Banco de Chile, especially the more than nine thousand individuals that once again generously committed their time to volunteer for the Teletón, a campaign that we have embraced since day one and is already a part of our culture and history. The bank makes it a priority to sustainably contribute to causes that make us a better country, which is also reflected in the work we do to support both Desafío Levantemos Chile and Astoreca foundations. In closing, I would like to specifically recognize the valuable support of our shareholders, who have placed their trust in our board, in our management and in the almost fifteen thousand people that make up the Banco de Chile team. PABLO GRANIFO LAVÍN Chairman of the Board Banco de Chile Letter from the Chairman 7 Banco de Chile in 2015 Ch$31,293 BILLION IN ASSETS Ch$18,235 BILLION IN TOTAL DEPOSITS Ch$2,740 BILLION IN EQUITY Banco de Chile structures its operations into four business segments in order to adequately meet the needs of its diverse target markets. To accomplish this, it uses differentiated service models tailored to each segment and develops value propositions for each customer or customer group. Banco de Chile Segments AIL RET ING K BAN Retail and SME • Middle to highincome individuals. • Small and mediumsized companies with annual sales of up to Ch$1,600 million. CrediChile • Employees, retirees and microentrepreneurs in the C3 and D socioeconomic segments. • Micro-entrepreneurs. 8 Annual Report 2015 lesale Who Banking Wholesale, Large Companies and Real Estate • Chilean and foreign companies with annual sales between Ch$1,600 million and Ch$70,000 million. Corporate and Investments • Chilean and foreign companies with annual sales over Ch$70,000 million. y sur Trea Treasury • Institutional investors, multinational entities, corporations, wholesale customers and large companies. • Individuals that are private banking and preferential customers. RIES SIDIA SUB Banchile • Mutual Fund Management • Stock Brokerage • Insurance Brokerage • Financial Advisory • Securitization Socofin (Collections) Promarket (Pre-evaluation services) Operating Margin, Net of Risk (% over average interest earning assets, as of December 2015) 5.1% 4.8% 4.7% 4.6% 4.2% Industry Leader in Profitability(1) Return on Average Capital and Reserves (As of December 2015) 21.9% Banco de Chile Bci Santander CorpBanca Itaú 18.5% 17.9% 15.5% 13.9% Efficiency Ratio (Operating Expenses / Operating Revenues, as of December 2015) 44.1% 50.3% 43.3% 48.3% 52.2% Banco de Chile Banco de Chile Bci Santander CorpBanca Itaú (1) Bci Santander CorpBanca Itaú Banks with more than 3% market share in loans. Local Rating for Banco de Chile Rating Safest Private Bank in Latin America Banco de Chile maintained its position as the private bank with the best risk rating in Latin America, earning an ‘A+’ rating from international risk rating agency Standard & Poor’s. This exceptional rating, which allows the bank to access financial markets with attractive spreads, is the result of a solid market position; outstanding performance in risk matters; high, stable returns and adequate capitalization and liquidity. Fitch Feller-Rate Short-term Level 1+ Level 1+ Long-term AAA AAA Letters of Credit AAA AAA Bonds AAA AAA AA AA+ Subordinated Bonds Shares First Class Level 1 First Class Level 1 Outlook Stable Stable International Rating for Banco de Chile Rating S&P Moody’s Short-term A-1 P-1 Long-term A+ Aa3 Foreign Currency Chilean Pesos Short-term A-1 P-1 Long-term A+ Aa3 Stable Stable Outlook Banco de Chile in 2015 9 National Presence 2Branches 6Cajas Chile 13 ATMs 6Branches 45 Cajas Chile 39 ATMs Arica and Parinacota Region 16Branches 102 Cajas Chile 69ATMs Tarapacá Region Antofagasta Region 8Branches 21 Cajas Chile 22 ATMs Atacama Region 48 Branches 129Cajas Chile 117ATMs 13Branches 229 Cajas Chile 40ATMs Coquimbo Region Valparaíso Region 16Branches 114 Cajas Chile 60ATMs Libertador Gral. Bernardo O’higgins Region 34Branches 532 Cajas Chile 96ATMs Biobío Region 7Branches 39 Cajas Chile 17 ATMs Los Ríos Region 3 Branches 4 Cajas Chile 6 ATMs 206 429 818 Branches Cajas Chile ATMs Metropolitan Region of Santiago 19Branches 182 Cajas Chile 42ATMs Maule Region 17Branches 247 Cajas Chile 33ATMs Araucanía Region 17 Branches 54 Cajas Chile 56 ATMs Los Lagos Region Aysén Region 7Branches 5Cajas Chile 13 ATMs Magallanes Region and Chilean Antarctic Territory 10 Annual Report 2015 Broad Customer Service Network THROUGHOUT CHILE 419 2,138 es Branch Cajas Chile 1,441 ATMs Citi and the arc design are registered service marks of Citigroup Inc. Use under license. National Presence 11 History 1894 1987 Banco de Chile begins operating in 1893 following the merger of Banco de Valparaíso (1856), Banco Nacional de Chile (1865) and Banco Agrícola de Chile (1869). By 1894 it boasts a network of 25 branches throughout Chile. Ownership and control of the bank are once again transferred to private investors. New shareholders are incorporated through the program “popular capitalism”. 1977 Over the next two years, the new institution absorbs three banks: Crédito Unido, Internacional and Banco Comercial de Chile. In partnership with Banco de Vizcaya of Spain and Orient Leasing of Japan, Banco de Chile creates Leasing Andino, a pioneer in the local market that later becomes the industry leader. 1930 1982 Thanks to its solid capital base, Banco de Chile survives the global financial crisis and continues to develop as the country’s most important bank and one of its most respected corporations. The bank begins the internationalization process by opening a branch in New York. 1973 As part of a process to nationalize the banking industry, the Chilean State Development Corporation (CORFO) becomes Banco de Chile’s largest shareholder. 1975 Ownership and control of the bank are transferred to private investors. 12 Annual Report 2015 1983 Authorities intervene in the operations of several institutions, including Banco de Chile, when their capital bases are compromised by deteriorated loan portfolios. 1986 Banco de Chile acquires the assets and liabilities of Banco Continental. Banco de Chile absorbs the operations of Banco Morgan Finansa. 1993 The bank creates Banco CrediChile, a business area with its own branch network specialized in consumer loans for middle and low-income individuals. 1996 In order to release Banco de Chile from the financial burden of repaying its debt to the Central Bank, as a result of the 1982-1983 economic crisis, Banco de Chile becomes SM-Chile S.A., a publicly-held corporation established to resolve the bank’s subordinated obligation. A new company is formed (the current Banco de Chile), a subsidiary of SM-Chile S.A., which assumes all assets and liabilities of the former Banco de Chile, with the exception of the Central Bank debt, which is transferred to another new company, SAOS S.A., a wholly-owned subsidiary of SM-Chile S.A. 2010 2001-2002 Banco de Chile agrees to merge with Banco de A. Edwards. Following the merger, Quiñenco S.A., the main shareholder in both banks, acquires the majority shareholding in Banco de Chile. As part of this transaction, Banco CrediChile absorbs Finandes, the consumer division of Banco de A. Edwards. Under an American Depositary Receipts (ADR) program, Banco de Chile shares are listed on the New York Stock Exchange. 2008 Banco de Chile takes over the assets and liabilities of Citibank Chile, the Chilean subsidiary of Citigroup Inc. Concurrently, Citigroup partners with Quiñenco to share ownership of LQ Inversiones Financieras S.A. Banco de Chile and Citigroup also sign a cooperation agreement, a global connectivity agreement and a licensing agreement, providing for mutual support in executing diverse transactions and limited use of the Citi brand. Citigroup exercises its option to purchase shares of LQIF, raising its ownership to 50%, while Quiñenco holds the remaining 50%. 2011 Following a successful capital increase, Banco de Chile’s stock increases its depth in financial markets and is included on the MSCI stock index. 2014 LQIF carries out a secondary offer of the bank’s shares, boosting the stock’s free float to 25% and thereby increasing traded volumes. 2012 2015 Standard & Poor’s gives Banco de Chile an ‘A+’ international credit rating, making it the private bank with the best risk rating in Latin America. Banco de Chile acquires a loan portfolio worth Ch$564 billion from a local financial institution. 2013 The bank completes a successful capital increase that raises Ch$253 billion. The bank is recognized by the publications Global Banking & Finance Review and Global Finance as the best digital bank in the country. It signs strategic alliances with Delta Airlines and Sky Airlines, which enable the bank to expand benefits offered to credit cardholders. As a result of this partnership, Banco CrediChile absorbs Financiera Atlas, the consumer division of Citibank Chile. History 13 Achievements in 2015 01 LEADERSHIP IN NET INCOME AND PROFITABILITY Banco de Chile once again led the industry with net income of Ch$559 billion (25% market share) and a return on average capital and reserves of 21.9%. BEST DIGITAL BANK Thanks to several new mobile apps added in 2015 to our existing offering of online platforms, we were recognized as the best digital bank in Chile by several specialized publications. 03 ATTRACTIVE LOAN PORTFOLIO ACQUIRED Attentive to market opportunities, in 2015 we purchased Ch$564 billion in commercial loans from a local financial institution, demonstrating once more our commercial agility and business acumen. MAJOR PROGRESS IN SERVICE QUALITY As a result of ongoing improvements to customer service models, we have recorded consistent progress in customer recommendation indices, attaining record figures for the third quarter of 2015. 05 14 Annual Report 2015 02 NEW PARTNERSHIPS THAT STRENGTHEN TIES WITH CUSTOMERS During the year, we signed two new alliances with Delta Airlines and Sky Airlines. These initiatives directly benefit 1.5 million credit cardholders that can now use award dollars for domestic and international travel as well as other important benefits. 04 06 INCREASED ECONOMIC VALUE OF LOAN PORTFOLIO As a result of implementing sophisticated customer intelligence tools and refining our segmentation processes, we increased the retail market share of our portfolio. This progress is consistent with our long-term strategic goal of optimizing the risk-return ratio of our assets. REINFORCED COMMITMENT TO ENTREPRENEURSHIP In 2015 we organized 75 successful seminars with SMEs in 43 cities throughout Chile, bringing together over 7,000 participants. We also provided funds for a large group of entrepreneurs to attend Expo Milán 2015 to explore business and innovation opportunities. 08 EXPANDING BANK ACCESS AND FINANCIAL LITERACY In an ongoing effort to expand the coverage of our banking services, Banco CrediChile focused efforts on the project “CuentaChile”, a demand account that provides numerous benefits to users, including the chance to use a national network of 2,138 service platforms. In addition, over 28,000 people throughout Chile participated in classroom and online trainings on financial literacy. RECORD BOND PLACEMENTS In 2015 Banco de Chile issued more than UF 50 million in long-term bonds. This reinforces our funding structure and better positions us to address the new liquidity requirements that will take effect soon. It also enables us to strengthen our value propositions with one of the lowest cost of funds in the industry. 10 07 09 CONSERVING CHILE’S CULTURAL HERITAGE In 2015 we embarked on an ambitious project to remodel and conserve our headquarters, starting with the landmark Oberpaur building located on the corner of Huérfanos and Estado. Inaugurated in 1929, it was the country’s first building with an open floor plan and is an icon of modern architecture in Chile. Achievements in 2015 15 Recognitions in 2015 Euromoney Best Bank in Chile For the fifth straight year, Banco de Chile was named the Best Bank in Chile at the 2015 Euromoney Awards for Excellence organized by the British magazine of the same name. Global Finance Best Bank in Chile Banco de Chile obtained the best bank in Chile in the ranking World’s Best Emerging Markets Banks in Latin America 2015, which is based on information from banking analysts, executives and consultants and a survey of the U.S. magazine’s reader base. LatinFinance Bank of the Year IN Chile LatinFinance, a recognized source of information on financial markets and economies in Latin America and the Caribbean, chose Banco de Chile as the Bank of the Year in Chile based on its successful, comprehensive business and innovation strategy. Global Banking and Finance Review Best Internet Bank in Chile Best Mobile Banking in Chile At the Global Banking & Finance Review Awards, Banco de Chile was honored with two awards: Best Internet Bank in Chile and Best Mobile Banking in Chile. These accolades look to reward innovation, achievement, strategy and progressive and inspiring changes within the global financial community. Global Finance The Best Consumer Digital Bank This award was received as part of the annual ranking World’s Best Consumer Digital Banks in Latin America 2015, prepared by Global Finance. Banco de Chile was identified as the best digital bank and stood out for the mobile business applications it has developed. 16 Annual Report 2015 Latin American Banking Federation (felaban) FELABAN INNOVATION AWARDS Banco de Chile was awarded second place at this prestigious event organized by the Latin American Banking Federation. The honor is given to highlight the best private banking services by region and service area. Merco Talento Chile MOST ATTRACTIVE FINANCIAL INSTITUTION, SECOND AMONG COMPANIES Banco de Chile moved up one position with respect to the inaugural version of this ranking, being honored as the best financial institution and the second most attractive company by Merco Talento 2015. This study looks to identify 100 companies with the best ability to attract and retain talent using a methodology that combines several information sources. Global Finance Best Sub-Custodian Bank For the eighth year in a row, Banco de Chile was named the best subcustodian bank. This award evaluates services like local and international custody of shares, fixed income instruments and money market instruments and securities clearing, representation and outsourcing services. It also examines customer relations, service quality, price competitiveness and technology platforms, among other criteria. Euromoney BEST SOLUTIONS FOR HIGH-INCOME CUSTOMERS Banco de Chile has been distinguished for four straight years in the Euromoney Private Banking and Wealth Management Survey. In the 2015 edition, it led in the category loan and financing solutions; highincome services. This evaluation takes into account factors such as business management, returns, customer numbers, client relations and services offered. LVA Índices and Diario Financiero FIVE SALMÓN AWARDS Banchile Administradora General de Fondos received five Salmón Awards in 2015, bringing its cumulative total to 75 awards and making it the most honored institution in the event’s history. The award looks to provide clients with an overall indicator of performance by identifying the funds with the best risk-adjusted returns within several different categories. Deloitte and Diario Financiero THREE FINANCIAL LEADER AWARDS Banchile | Citi Global Markets and Banchile Inversiones were recognized in 2015 in the categories Best IPO 2014 and Best IPO Agent 2014. Banchile | Citi Global Markets also received an award for the Best Bond on International or Mixed Markets placed during the year. Recognitions in 2015 17 Shareholders and Stock Performance With a market capitalization equivalent to US$9.8 billion as of year-end 2015, Banco de Chile positioned itself once again as the financial institution with the greatest market value in Chile. Banco de Chile continues to prioritize ongoing value creation for its shareholders. A consistent strategy, effective commercial and financial management and conservative risk policies have enabled it to fulfill this commitment and perform well on the Santiago Stock Exchange. In this market, Banco de Chile’s share outperformed the IPSA (adjusted for capital events) and closed 2015 with a value of Ch$72.2. Market Information The bank’s stock is traded on local markets as well as the New York Stock Exchange under an American Depositary Receipts (ADR) program, where one American Depositary Share (ADS) is equivalent to 600 local shares. As of December 31, 2015, there are 96,129,146,433 subscribed and paid shares, which are identified locally with the ticker “Chile” and on the New York Stock Exchange with “BCH”. Banco de Chile’s Share Price vs. IPSA Index (Base 100 in December 2014, adjusted for capital events) 120% 115% 110% 105% 100% 95% 90% 85% 80% Jan-15 Per Share Ratios Values Banco de Chile Mar-15 Jun-15 Sep-15 Dec-15 2011 2012** 2013 2014 2015 Income before Taxes (Ch$) 5.6 5.9 6.4 6.9 6.5 Net Income (Ch$) 4.9 5.3 5.5 6.2 5.8 Distributable Net Income (Ch$) 4.3 4.9 5.0 4.9 4.8 Price-Earnings (times) 14.3 14.6 13.8 11.3 12.4 Price-to-Book* (times) 3.5 3.4 3.1 2.6 2.5 Total Number of Shares as of December 31 of each year 86,942,514,973 88,037,813,511 * Includes capital, reserves, valuation accounts and retained earnings from prior years. ** Excludes T series. 18 IPSA Annual Report 2015 93,175,043,991 94,655,367,544 96,129,146,433 Stock Performance by Market Local Markets Closing Price Average Price(1) Number of Shares Traded (millions) Total Average Daily Traded Traded (2) Volume Volume (US$ millions) (US$ millions) 2014 70.3 72.2 18,357.4 2,822.9 11.3 1Q 69.0 70.6 9,704.2 1,735.7 27.6 2Q 73.8 73.2 2,892.3 380.0 6.1 3Q 73.8 72.8 2,641.1 332.8 5.4 4Q 70.3 72.2 3,119.8 374.3 6.0 2015 72.2 71.2 9,809.2 1,062.3 4.3 1Q 70.0 71.0 2,643.7 297.4 4.7 2Q 70.1 70.7 2,378.0 271.4 4.4 3Q 72.6 71.3 2,507.0 261.0 4.1 4Q 72.2 71.8 2,280.5 233.3 3.8 ADR Closing Price Average Price(1) Number of Shares Traded (millions) Total Average Daily Traded Traded (2) Volume Volume (US$ millions) (US$ millions) 2014 68.9 76.0 17.0 1,277.1 5.1 1Q 75.3 76.9 7.7 578.6 9.5 2Q 80.1 79.1 2.9 225.2 3.6 3Q 74.0 75.7 3.1 234.1 3.7 4Q 68.9 72.4 3.3 239.2 3.7 2015 59.4 65.4 12.7 823.9 3.3 1Q 67.1 68.0 2.8 191.3 3.1 2Q 65.4 68.7 2.8 190.5 3.0 3Q 62.8 63.3 3.4 215.9 3.4 4Q 59.4 61.8 3.7 226.1 3.5 Source: Bloomberg. (1) Average price is calculated as the sum of the monetary value of each transaction, divided by the total number of shares traded in a given period. (2) Total traded volume is the sum of the prices of the transactions multiplied by the number of shares related to each price. Amounts are converted to US dollars using the daily closing exchange rate. Shareholders and Stock Performance 19 Shareholders and Stock Performance Distribution of Earnings and Dividends In the ordinary shareholders’ meeting held in March 2010, shareholders agreed to introduce a transitory article into our by-laws establishing that—for the purposes of Law No. 19,396 and the agreement signed November 8, 1996 between the Chilean Central Bank and Banco de Chile, currently SM Chile S.A.—the bank’s distributable net income will be calculated by first subtracting or adding the effect of inflation on paid-in capital and reserves for the year and their corresponding variations. For the purposes of determining pricelevel restatement, paid-in capital and reserves shall be adjusted based on the percent variation in the consumer price index for the period between the last day of the second month prior to the beginning of the fiscal year and the last day of the month prior to the balance sheet date. The difference between net income and distributable net income shall be recorded in a special reserve account and may not be distributed or capitalized. This transitory article shall be in effect until the obligation with the Chilean Central Bank referred to in Law 19,396, which SM-Chile S.A. holds directly or through its subsidiary SAOS S.A., is extinguished. In Ordinary Session No. 2832 on January 28, 2016, the bank’s board of directors agreed to call an Ordinary Shareholders’ Meeting for March 24, 2016, to propose, among other matters, distributing dividend No. 204 of Ch$3.37534954173 per share to each of the 96,129,146,433 Banco de Chile shares outstanding, payable with a charge to net income for the year ended December 31, 2015, corresponding to 70% of the bank’s net income. Ownership and Control As of December 31, 2015, Banco de Chile has 12,489 shareholders. Historical Dividends 2011 2012 2013 2014 2015 Distributed in cash dividends (%) 70% 70% 70% 70% 70% Distributed in stock dividends (%) 30% 30% 30% 30% 30% Ch$2.94 Ch$ 2.98 Ch$ 3.42 Ch$3.48 Ch$3.43 1.88% 1.90% 2.03% 2.31% 2.25% Cash dividend per share Stock dividends (per share) 20 Annual Report 2015 LQ Inversiones Financieras S.A. and Inversiones LQ SM Ltda. (LQIF Group), subsidiaries of Quiñenco S.A., and Citigroup Inc., directly control 26.2% of the shares of Banco de Chile and indirectly control 24.9% through Sociedad Matriz Banco de Chile S.A., or SM-Chile S.A. (hereinafter “SM-Chile”). In all, the LQIF Group controls 51.1% of the Bank’s shares and its voting rights. Under the strategic partnership agreement between Quiñenco and Citigroup Inc. for the merger by incorporation of Citibank Chile into Banco de Chile, Citigroup Inc. acquired a shareholding in LQIF, with an initial holding of 32.96%, which it later increased to 50% of that company. An essential feature of this partnership is the agreement that Quiñenco will at all times continue to be the controller of LQIF and the companies that LQIF directly or indirectly controls. Formed in 1996, Sociedad Matriz del Banco de Chile S.A. (SM-Chile S.A.) is a publicly-held corporation that was established to resolve the subordinated obligation with the Chilean Central Bank as a result of the 1982-1983 economic crisis. SM-Chile S.A., which is the entity originally formed as Banco de Chile in 1893, created a new wholly-owned subsidiary (currently Banco de Chile) to which it transferred its name, its assets and its liabilities, except for the subordinated obligation with the Chilean Central Bank. SM-Chile S.A. trades its shares on local stock markets and is governed by the provisions of Law 19,396 and regulated by the SBIF. As of December 31, 2015, SM-Chile S.A. has a total of 16,852 shareholders who directly exercise their voting rights in the shares of Banco de Chile held by S.M.-Chile S.A. and its subsidiary Sociedad Administradora de la Obligación Subordinada S.A. (SAOS S.A.). SAOS S.A. is a privately-held corporation and wholly-owned subsidiary of SM-Chile S.A. Its shares are pledged in favor of the Chilean Central Bank to guarantee payment of its subordinated obligation, pursuant to the agreement entered into in 1996 between this company and the Central Bank. The restructuring agreement considers that the subordinated obligation with the Central Bank is the exclusive responsibility of SAOS S.A., establishing a 40-year repayment term in equal annual installments with annual interest of 5%, denominated in Unidades de Fomento (UF). Dividends received on these shares are the sole source of income for SAOS S.A. and are applied each year to repaying this obligation. Shareholders and Stock Performance 21 Shareholders and Stock Performance The shares pledged in favor of the Chilean Central Bank are equivalent to 29.7% of the shares of Banco de Chile plus 0.6% of the dividends received by shareholders of Series A shares of SM-Chile S.A., which, as committed, must be transferred each year to SAOS S.A. Therefore, the Chilean Central Bank has direct and indirect rights of 30.3% of shares. As established in article 31 of Law No. 19,396, the Central Bank has the right to request that 100% of the distributable net income owed to SAOS S.A. be paid in cash rather than in stock dividends which are issued by Banco de Chile to capitalize a portion of net income. Should the corresponding dividends be insufficient to cover the established annual installment, SAOS S.A. may maintain an accumulated deficit balance with the Central Bank that it commits to repay with future dividends. Should the deficit balance exceed 20% of the bank’s capital and reserves, the Central Bank may require SAOS S.A. to sell a number of shares sufficient to repay the whole accumulated deficit. As of December 31, 2015, SAOS S.A. has an accumulated surplus with the Central Bank of UF 23,101,773. This surplus is denominated in UF and accrues annual interest of 5%. The subordinated obligation maintained by SAOS S.A. with the Central Bank as of December 31, 2015, totals UF 18,160,796. 22 Annual Report 2015 20 Main Shareholders as of December 31, 2015 Shareholders Voting Rights (Direct and indirect ownership, %) % Ownership Sociedad Administradora de la Obligación Subordinada SAOS S.A. 29.7% LQ Inversiones Financieras S.A. 26.0% Sociedad Matriz del Banco de Chile S.A. SM-Chile S.A. 12.6% Banco de Chile (on behalf of third parties) 3.7% Banchile Corredores de Bolsa S.A. 2.9% Banco Itaú Chile (on behalf of foreign investors) 2.8% Ever 1 Bae SpA 2.2% Ever Chile SpA 2.2% J.P. Morgan Chase Bank 2.0% Banco Santander (on behalf of foreign investors) 1.6% Inversiones Aspen Limitada 1.5% A.f.p. Capital S.a. 0.9% Metlife Chile Acquisition Co. S.a. 0.8% A.f.p. Cuprum S.a. 0.8% A.f.p. Habitat S.a. 0.8% Inversiones Avenida Borgoño Limitada 0.8% Larraín Vial S.A. Corredora de Bolsa 0.6% Bci Corredor de Bolsa S.A. 0.4% Santander S.A. Corredores de Bolsa 0.4% Inversiones CDP Limitada Subtotal Other shareholders Total 17.5% Other Indirect Shareholders(3) 25.4% Other Direct Shareholders(2) 51.1% LQIF Group(1) 6.0% Ergas Group Economic Rights (Direct and Indirect Ownership, %) 5.1% Other Indirect (3) Shareholders 33.2% 25.4% LQIF Other Direct Shareholders(2) Group(4) 0.3% 93.0% 7.0% 100.0% 30.3% SAOS S.A.(5) 6.0% Ergas Group (1) Includes direct interest of 26.2% and indirect interest via SM-Chile S.A. of 24.9%. (2)Corresponds to direct shareholders of Banco de Chile other than the LQIF and Ergas groups. (3) Corresponds to shareholders other than the LQIF and Ergas groups that, through their interest in SM Chile S.A., have rights in Banco de Chile. (4)Includes direct interest of 26.2% and indirect interest via SM-Chile S.A. of 7.0%. (5)Includes 0.6% for the dividends received by shareholders of Series A shares of SM-Chile S.A., which, as committed, must be transferred each year to SAOS S.A. Shareholders and Stock Performance 23 01 Strategy Business Model Competitive Advantages Market Trends Our Strategic Response Business Model How We Create Value We offer comprehensive solutions to meet the lending, savings, investment, advising and cash management needs of individuals and companies of all sizes. The scale and diversification of our businesses, combined with our market leadership and international connectivity, among other strengths, enable us to cultivate long-term relationships with our customers, generate significant economic value for our shareholders and create development opportunities for our associates and the community. RESOU S RCE re We a ng di a lea bally glo and ected conn ation or corp Sound Brand Positioning Based on the attributes of trust, solvency and security. Financial Solvency Reflected in the best international risk ratings among private banks in Latin America. Business Scale Synergies, economies of scale and operational efficiency as a result of a strong position across all business areas. Broad Customer Base Knowing the needs of close to 2.2 million customers from diverse economic sectors enables us to maximize opportunities to create value. Culture of Excellence A strong business tradition and committed, highly skilled team of associates. 26 Annual Report 2015 ES viTI Acti ide rov We p , flexible tive e crea effectiv d n a tions solu Multi-Channel Customer Service Traditional physical channels (branches and ATMs), correspondent banks, remote online assistance (phone and Internet banking) and mobile applications. Effective Risk Management In-depth knowledge of each business, effective models and involvement by senior management in credit decisions. Business Intelligence Ability to forecast scenarios and design appropriate strategies based on an analysis of customer needs. International Connectivity Strategic alliance with Citigroup, representation office in Beijing and extensive network of correspondent banks. s duct Pro to red Tailo eeds the n ur of o rs ome cust We create specialized value propositions for the segments we serve, using a universal banking, multi-brand approach that provides solutions in several business areas: •Lending • Investment management and savings ults Res to ibute nt r t n o To c velopme e d als the ividu nd d n i of es, a pani try m o c oun the c In everything we do, we constantly strive to be: The best bank for our customers 71% Net Recommendation Index • Payment media and transactional services • Hedging risk • Financial advising •Securitization The best investment for shareholders o N o The best place to work 1 in profits and returns* N 1 among financial institutions that best manage talent * Banks with more than 3% market share in loans. Business Model 27 Competitive Advantages o N 1 Brand(1) recall SOLID BRAND POSITIONING With a successful track record of over 120 years, we have built the most recognized brand in the Chilean financial market. This allows us to attract customers and satisfy their financial needs throughout their life cycle, effectively retaining them as clients and creating long-lasting relationships. BUSINESS SCALE A solid market position across all financial products and services we provide, including loans, current accounts, deposits and mutual funds, affords us economies of scale to compete efficiently in the market. 2i.lli2ons m mers custo We also provide our customers with remote customer service channels available 24 hours a day such as Internet, phone and mobile banking. 28 Annual Report 2015 are et sh Mark l loans a t o in t BROAD CUSTOMER BASE We have 2.2 million customers, including individuals and companies. Of this total, 1.0 million are served by CrediChile; 1.1 million are middle and high-income individuals and SMEs; 20 thousand are large companies, corporations and multinational organizations; and 93 thousand are served by our subsidiaries. This gives us critical knowledge of our diverse segments, which in turn enriches our value proposition. DIVERSE CUSTOMER SERVICE CHANNELS We have a network of in-person channels throughout Chile, which consists of 254 branches of Banco de Chile, 39 branches of Banco Edwards|Citi and 126 branches of Banco CrediChile; 2,138 Caja Chile service platforms and 1,441 ATMs. (1) Adimark GFK, December 2015. 18.3% 419 N1 bran ches o obile tail m in rebanking A+ Aa3 EXCEPTIONAL INVESTMENT GRADE RATING We are the private bank with the best international risk rating in Latin America, earning an ‘A+’ from Standard & Poor’s and an Aa3 from Moody’s. These ratings are based on a solid market position, outstanding performance in risk matters, stable returns and adequate capitalization and liquidity. Poor’s ard & Stand y’s Mood EXCELLENT FUNDING STRUCTURE We have one of the lowest costs of funds in the Chilean banking industry thanks to our leading position in demand deposits with a market share of 23.1% and to our solid investment grade rating, which enables us to obtain funding with low risk premiums on our financial obligations. 1.22% No 2.5x (2) tio an ra ing lo orm n-perf ) e(3 verag ion co rtfolio Provisst-due po on pa 23.1% are et sh s Mark d deposit n a m e d in SUPERIOR RISK MANAGEMENT The credit quality of Banco de Chile’s loan portfolio is among the highest in the Chilean financial system. Our conservative approach to risk management and advanced credit analysis models have allowed us to maintain exceptional default and coverage ratios that compare favorably with industry averages and our main competitors. (2) Past-due loans (>90) over total loans. (3) Allowances for loan losses (including additional provisions) over past-due loans (>90). Competitive Advantages 29 Market Trends The banking industry is experiencing important changes, some particular to the sector and others that affect the economy as a whole. An entity’s ability to anticipate and adapt to this new reality will outline a new competitive map where transforming these new requirements into opportunities will be key to business sustainability. High Customer Expectations All sectors of the economy are dealing with diminished brand loyalty and greater demands in terms of quality and transparency. In the banking industry, a customer-focused strategy is crucial to reinforcing elements that set an entity apart from its competitors. Such elements go beyond attractive pricing and a positive customer service experience. Customers are looking for simple, fast, effective and innovative products and services and relationships based on good practices. 75% of Chilean customers acknowledge having made more informed purchase decisions ten years ago Source: Accenture Strategy - Global Consumer Pulse Research Strong Potential to Increase Bank Usage Diverse analyses suggest that bank penetration levels in Chile have room to expand, particularly in the areas of payment media and cash management. Based on data from the World Bank, a large number of people in Chile still receive their wages in cash and there is low penetration in payment media, which is especially important given the global trend toward replacing cash with plastic and mobile payments. Among individuals over the age of 15... Wages paid in cash Chile 48% OECD 12% Has a bank account Chile OECD Uses a credit card Chile 23% OECD 47% Source: World Bank 10% of Chileans over the age of 15 conduct bank transactions on mobile phones (22% in OCDE) Source: World Bank 2014 59% projected global penetration for mobile banking by 2018 (17% in 2013) Source: UBS 30 Annual Report 2015 63% 94% This situation sets for the industry the challenge of broadening coverage toward segments that currently do not have full access to these services. This can be accomplished, for instance, through policies focused on expanding the use of credit or debit cards, introducing prepaid cards, promoting electronic funds transfers and consolidating correspondent banking systems. The Rise of Mobile Banking Mobile platforms have emerged as an interesting resource that banks can leverage to add value. Highly secure specific applications (e.g. for payments, bills, insurance or investments) promise continually available information, immediate remote assistance, greater interaction and a deeper knowledge of our customers. Based on a recent study, mobile banking services have become a key factor when selecting or recommending a bank or deciding to switch from one bank to another. In Chile, although Internet access from mobile devices is broad (accounting for 72% of Internet connections), there is still high potential for use with banking transactions. Such use will benefit customers and banks by reducing operating costs, increasing service availability and improving post-sales customer service. 6.5% 6.0% 5.5% 5.0% Operating Income / Average Interest Earning Assets Avg. 2015 2013 2014 2011 2012 2010 2009 2007 2008 2005 2006 2003 4.0% 2004 4.5% 2001 Given this increased competition, efficiency, productivity and quality-based differentiation emerge as key aspects to ensuring business sustainability. 7.0% 2002 In recent years, the Chilean banking industry has witnessed several mergers and acquisitions that have created universal banks with multi-segment strategies and low operating costs, based on growing economies of scale. In Chile’s small market with diverse financing operations, this trend has progressively intensified competition and reduced margins as industry players attempt to gain market share. This trend is expected to continue with the recent announcement of new mergers and take overs of certain local banks by new investors. 2000 Intensified Competition Average Operating Margins for the Chilean Banking System Linear Trend Source: Prepared internally using SBIF data. The Importance of Sustainability A sustainable management approach is a necessary and critical element for long-term subsistence. This involves comprehensive management that attains economic and financial results while upholding high standards of social and environmental responsibility and maintaining good relationships with diverse stakeholders. In this setting, it will be important for the banking industry to continuously strengthen its solvency and trust, and to uphold the foundations of corporate governance policies and best practices, transparency, ethical conduct and commitment to the community on which the Chilean banking system’s reputation is built. Increased Regulation Global trends are shifting toward greater capital and liquidity requirements for the banking industry, promoting a stronger foundation for dealing with crisis scenarios and other challenges. Chilean regulators are in the process of adding new requirements by adopting Basel III. Other changes have also been made recently, such as limits on fees, modifications to the conventional maximum interest rate, new provisioning standards, changes to the bankruptcy law and the creation of a legal consumer protection framework for banking products and services, known as Sernac Financiero. These changes are in addition to overhauls in several other areas (labor, tax, education and constitutional reforms), some of which have already been implemented while others are still in process. In 2016 the Finance Ministry will submit amendments to the General Banking Law to the Chilean Congress in order to implement Basel III, introduce changes to the SBIF’s corporate governance and create banking resolution systems. These changes undoubtedly put pressure on business profits, making it crucial for the banking industry to adopt measures to optimize their processes, reduce operating costs and safeguard their risk-return ratios. Market Trends 31 Our Strategic Response We are… a leading, globally-connected financial corporation with a prestigious business tradition. We provide financial services of excellence to all customer types, offering creative, flexible and effective solutions for each segment and thus ensuring value creation for our customers, shareholders and employees as well as the community at large. Always based on our corporate values respect fairness sound judgment commitment loyalty responsibility integrity 32 Annual Report 2015 We seek to… always be the best bank for our customers, the best place to work, and the best investment for our shareholders in everything we do. We do so in a way that demonstrates our commitment to the people in our organization and the community in general. To accomplish this… we have defined six strategic priorities 01 02 LEAD THE RETAIL SEGMENT By being a bank that: • knows each of its customers; • is straightforward; • inspires trust; • offers the best mobile and remote banking; • has easily accessible branches; • anticipates its customers’ needs, and • offers a unique customer experience. LEAD THE WHOLESALE SEGMENT By being a bank that: • is fast; • offers competitive prices; • offers a variety of services; • anticipates needs; • has a significant presence in all segments, from SMEs to multinational corporations, and • boasts the best transactional banking. 05 04 HIGH SERVICE QUALITY STRONG CORPORATE REPUTATION • A prestigious bank: the company with the best corporate reputation; • recognized for contributing to the community, • building social capital and maintaining the best risk rating. • A bank that listens; • that tailors its products and services to its customers; • that adopts service industry best practices; • that establishes emotional bonds based on experience, and • that prioritizes closeness and customer satisfaction. …that enables us to face new challenges: • • • • 03 OPERATIONAL EXCELLENCE • A paperless bank; • with automated controls; • low processing costs; • timely, abundant and accessible information; • no service interruptions, • that meets deadlines and • that quickly incorporates new, highly secure technologies. 06 THE BEST TEAM • With a consistent culture recognized for its responsibility, ethics, transparency and respect for people and the environment; • that attracts the best talent from each field of study; • that is demanding with a passion for a job well done, and • that offers opportunities for personal and professional growth. Increasingly stringent customers The digital revolution Increased competition and regulatory requirements Value creation through intangible elements Our Strategic Response 33 02 Corporate Governance Board of Directors Main Committees and Meetings Senior Management Corporate Governance Banco de Chile’s corporate governance model is designed to progressively improve internal self-regulation mechanisms in order to: • ensure compliance with current regulations; • safeguard adherence to corporate values, and • create value for all shareholders, customers, associates, the community and the market in general. The board-approved General Corporate Governance Principles provide performance guidelines for the bank’s management and all associates, including at its subsidiaries. The full text is available on our website (www.bancochile.cl). Corporate Governance Guidelines External Regulations • General Banking Law • Corporations Law • Securities Market Law • Applicable regulations from the Superintendency of Banks and Financial Institutions and the Superintendency of Securities and Insurance Internal Regulations • General Corporate Governance Principles • Code of Ethics • Code of Conduct and Best Practices for Banks and Financial Institutions 36 Annual Report 2015 Corporate Governance Structure BOARD OF DIRECTORS DIRECTORS’ AND AUDIT COMMITTEE Controller Compliance Division CHIEF EXECUTIVE OFFICER CORPORATE BUSINESS DIVISIONS •Commercial • Corporate and Investment •Consumer CORPORATE SUPPORT DIVISIONS SUBSIDIARIES • People and Organization • Legal Counsel • Operations and Technology • Banchile Corredores de Bolsa S.A. • Banchile Administradora General de Fondos S.A. • Banchile Asesoría Financiera S.A. • Banchile Corredores de Seguros Ltda. • Promarket S.A. • Socofin S.A. • Banchile Securitizadora S.A. • Banchile Trade Services Ltd. CORPORATE CONTROL DIVISIONS • Corporate Risk • Financial Reporting and Control • Procedures and Rules Main Committees and Meetings BOARD OF DIRECTORS DIRECTORS’ AND AUDIT COMMITTEE UPPER MANAGEMENT BUSINESS • Retail Business • Companies • Leasing • Factoring • Executive Insurance • Finance, International and Market Risk • Service Quality RISK • Credit Risk • Portfolio Risk • Asset Laundering Prevention • Superior Operational Risk • Executive Operational Risk OTHER • Ethics • Disclosure Corporate Governance 37 Board of Directors Composition Banco de Chile’s board of directors consists of eleven directors and two alternate directors. The complete board is elected every three years. The last elections took place in March 2014 at an ordinary shareholders’ meeting, the bank’s maximum decision-making authority. At this time, the following directors were elected by the votes of LQ Inversiones Financieras S.A.: Pablo Granifo Lavín, Andrónico Luksic Craig, Francisco Aristeguieta Silva, Jean Paul Luksic Fontbona, Gonzalo Menéndez Duque, Francisco Pérez Mackenna, Juan Enrique Pino Visinteiner and Rodrigo Manubens Moltedo (alternate). The following directors were elected by other shareholders: Jorge Awad Mehech, Jaime Estévez Valencia, Jorge Ergas Heymann and Thomas Fürst Freiwirth (alternate). In an ordinary meeting on June 25, 2015, the board accepted the resignation of the director and vice chairman, Francisco Aristeguieta Silva, and appointed Jane Fraser, CEO of Citigroup Latin America, to replace him until the next ordinary shareholders’ meeting. Board Operations The board of directors is the bank’s highest corporate governance authority. Board Responsibilities • Set strategic guidelines; • Appoint the chief executive officer; • Approve policies, procedures and mechanisms designed to fulfill the objectives of the corporate governance system. Responsibilities of the Chairman of the Board • Define procedures for board’s work; • Organize the working agenda for each meeting; • Ensure that sufficient and timely information is made available to all board members; • Guarantee that board deliberations and agreements are recorded fully and accurately in the respective minutes and are properly stored and backed up. 38 Annual Report 2015 The board meets twice a month, except in February, when it holds only one meeting. Extraordinary meetings may be called by the chairman of the board or at the request of one or more directors. According to regulations and our bylaws, ordinary board meetings must be held at least once a month. A minimum of once per year, the board meets at one of the bank’s branches outside Santiago. In 2015, it met in the cities of Puerto Varas (Los Lagos Region) and Los Ángeles (Biobío Region), and combined these meetings with customer, associate and community events. The bank’s board has three standing advisors—Hernán Büchi Buc, Francisco Garcés Garrido and Andrés Ergas Heymann; a Directors’ and Audit Committee established in conformity with Chilean law, and support committees on which one or more directors participate. These support committees allow the board to analyze specific matters in depth and provide information needed for discussing and approving policies and strategies. The board delegates certain functions and activities to these committees. Compensation Board compensation is approved annually at the ordinary shareholders’ meeting and may include one or more of the following items: a fixed monthly honorarium, allowances for attending board or committee meetings, or an annual incentive set by shareholders that is subject to the bank meeting earnings targets during the year. Compensation for the members of the Directors’ and Audit Committee, which is also set annually at the ordinary shareholders’ meeting, must be at least one third more than the compensation provided to ordinary board members. Compensation received by directors during the most recent year is disclosed in note 38 of the financial statements attached to this annual report. Board of Directors 39 Board of Directors 40 Annual Report 2015 Pablo Granifo Lavín Andrónico Luksic Craig Jane Fraser CHAIRMAN Vice CHAIRMAN Vice CHAIRMAN Jorge Awad Mehech Jorge Ergas Heymann Jaime Estévez Valencia Samuel Libnic Director Director Director Director Jean Paul Luksic Fontbona Gonzalo Menéndez Duque Francisco Pérez Mackenna Juan Enrique Pino Visinteiner Director Director Director Director Rodrigo Manubens Moltedo Thomas Fürst Freiwirth Hernán Büchi Buc Francisco Garcés Garrido Andrés Ergas Heymann ALTERNATE DIRECTOR ADVISOR TO THE BOARD ADVISOR TO THE BOARD ADVISOR TO THE BOARD ALTERNATE DIRECTOR Board of Directors 41 Chairman Pablo Granifo Lavín Mr. Granifo was reelected as the chairman of our board of directors in 2014, a position he has held since 2007. He was our chief executive officer from 2001 to 2007, the chief executive officer of Banco A. Edwards from 2000 to 2001, corporate manager at Banco Santiago from 1999 to 2000 and commercial manager at Banco Santiago from 1995 to 1999. Mr. Granifo is also chairman of the board of directors of Banchile Administradora General de Fondos S.A., Banchile Asesoría Financiera S.A., Socofin S.A., and Banchile Securitizadora S.A., Viña San Pedro Tarapacá S.A., and chairman of the executive committee of Banchile Corredores de Seguros Limitada. He is also a member of the boards of Compañía Cervecerías Unidas and Empresa Nacional de Energía. He holds a degree in business administration from Pontificia Universidad Católica de Chile. VICE ChairmanS Andrónico Luksic Craig Mr. Andrónico Luksic has been a Director and the Vice Chairman of our Board of Directors since 2002. Mr. Luksic is also the Chairman of LQIF, Quiñenco S.A. and Compañía Cervecerías Unidas S.A., Vice Chairman of Compañía Sud Americana de Vapores S.A., and a member of the Board of Directors of Techpack and Sociedad de Fomento Fabril (SOFOFA). Mr. Luksic is a member of the APEC Business Advisory Council (ABAC) and Vice Chairman of the International Business Leaders’ Advisory Council for the Mayor of Shanghai. He is also a member of the International Advisory Board of Barrick Gold, the International Advisory Council of the Brookings Institution, the Advisory Board of the Panama Canal Authority, and the Chairman’s International Council of the Council of the Americas. In addition, Mr. Luksic is a Trustee Emeritus at Babson College, and a member the Harvard Global Advisory Council, the International Advisory Board of the Blavatnik School of Government at Oxford University, the International Advisory Boards of both the Tsinghua University School of Economics and Management and the Fudan University School of Management, the Harvard Business School Latin America Advisory Board, the Dean’s Council at the Harvard Kennedy School, the Advisory Committee of the David Rockefeller Center at Harvard University, and the Latin American Executive Board of the MIT Sloan School of Management. Andrónico Luksic and Jean Paul Luksic are brothers. Jane Fraser Jane Fraser is the CEO of Citigroup Latin America responsible for all businesses in the 24 countries where Citi is present in this important region, including Mexico. Jane sits on Citi’s Operating Committee. Before this role, she was Chief Executive Officer of U.S. Consumer and Commercial Banking and CitiMortgage, responsible for Retail Banking, Commercial Banking, Small Business Banking, and Wealth Management in the U.S. and Citi’s residential home mortgage lending business globally. From 2009 to 2013, Jane served as CEO of Citi’s Global Private Bank. Previously, Jane was Global Head of Strategy and Mergers & Acquisitions for Citi from 2007 to 2009 and also led the firm’s re-engineering effort. She joined Citi in 2004 to run Client Strategy for the Global Banking division. American Banker has recognized her several times as one of the “Most Powerful Women in Banking. She is a member of the Board of Directors of Banamex in Mexico and the Council of the Americas. Prior to joining Citi, Jane was a Partner at McKinsey & Company where she worked in London and New York for 10 years serving clients in the financial services industry. She started her career at Goldman Sachs in the Mergers & Acquisitions department in London and then worked for Asesores Bursátiles in Madrid, Spain. Jane has an M.B.A. from Harvard Business School and an M.A. in economics from Cambridge University. DIRECTORS Jorge Awad Mehech Mr. Awad was reelected as a member of our board in 2014, a position he has held since 1996. From 1989 to 1996 he was a member of the board of Banco de Santiago. He was president of the Chilean Association of Banks and Financial Institutions from 2011 to 2015. He is also president of the boards of Universidad de Talca, Director of Universidad Católica de Valparaíso TV and Prohumana Foundation. Previously, he was chairman of LAN Airlines S.A. for 18 years until September 2012. He has also been a director of Codelco, Televisión Nacional de Chile, Laboratorios Chile S.A., ICARE and other Chilean companies. He is also a professor of management and business at the School of Economics at Universidad de Chile, from where he has a degree in business administration. This institution recognized him as alumnus of the year in 1998 and among the most distinguished alumni in the school’s 80-year history in November 2014. He also received the award for Management and Executive Development at this Faculty in 2011. Jorge Ergas Heymann Mr. Ergas was named to our board of directors in March 2011 and reelected in 2014. Formerly, he had been an advisor to the board since 2007 and from 2002 to 2005. From 2005 to 2007, he was an alternate director. Currently, he is vice chairman of Banchile Compañía de Seguros de Vida S.A., vice chairman of Orion Seguros Generales S.A., chairman of the automotive center Movicenter and a director of the real estate company Inersa S.A. and Ever I BAE. He was previously a director of the Plaza San Francisco Hotel, Casa Piedra Convention Center, Banco HNS and the real estate company Inmobiliaria Paidahue. Jaime Estévez Valencia Mr. Estévez has been a member of our board of directors since 2007 and was reelected in 2014. Presently, he is also chairman of the board of directors of Cruzados SADP. Before that, Mr. Estevez was chairman of the 42 Annual Report 2015 board of directors at Banco del Estado and was a member of the board of Endesa Chile S.A. He has also served as a director at AFP Provida and AFP Proteccion, two Chilean private investment pension funds. He was simultaneously Minister of Public Works and Minister of Transportation and Telecommunications from January 2005 to March 2006. He was also a congressman from March 1990 to March 1998 and president of the Lower Chamber of Congress from March 1995 to November 1996. Mr. Estévez holds a degree in economics from Universidad de Chile. Samuel Libnic Samuel Libnic was appointed to our Board of Directors in April 2015. Mr. Libnic has been the General Counsel for Citigroup’s operations in Latin America since 2007. Samuel’s current responsibilities include overseeing legal coverage for all products and businesses throughout Latin America and Mexico. In April 2010, he became a member of Citigroup’s Legal Management Committee. Between November 2010 and June 2013, he acted as Head of Citi Brazil’s Legal Department, in addition to his regional role. He was appointed Vice President of the Citibank, N.A. Board of Directors in January 2012. The Legal Department of Banamex, Citigroup’s Mexican banking subsidiary, began reporting to Samuel in September 2013. Prior to becoming General Counsel for the Latin America region, Samuel held a number of positions of increasing responsibility since joining the company in 1996 as General Counsel of the Global Corporate and Investment Bank for Citibank Mexico. In 2001, he was named Deputy General Counsel for Latin America, a position he held until he assumed his current role. Before joining Citi, Samuel worked at Shearman & Sterling in New York and with Basham, Ringe and Correa, one of the most prestigious law firms in Mexico. He holds a Juris Doctor from the Anahuac University in Mexico, as well as an LLM from Georgetown University Law School and is licensed to practice law in Mexico and New York. Jean Paul Luksic Fontbona Mr. Jean-Paul Luksic was named to our board of directors in April 2013 and reelected in 2014. Currently, he is vice chairman of the board of Quiñenco S.A. and Sociedad Matriz SAAM S.A. Mr. Luksic has been chairman of the board of Antofagasta plc since 2004, after having served as a director for the company since 1990. He is also chairman of the board of Antofagasta Minerals S.A. as well as chairman of the Mining Council. Mr. Luksic holds a B.Sc. degree in management from The London School of Economics and Political Science, United Kingdom. Mr. Jean-Paul Luksic and Mr. Andrónico Luksic are brothers. Gonzalo Menéndez Duque Mr. Menéndez was reelected as a member of our board of directors in 2014, a position he has held since 2001. He is also the chairman of Inversiones Vita S.A., and a member of the boards of several other companies, including Banchile Asesoría Financiera S.A., Banchile Seguros de Vida S.A., Quiñenco S.A., Compañía Sudamericana de Vapores S.A., Antofagasta plc, Mining Group Antofagasta Minerals S.A., Empresa Nacional de Energía Enex S.A., Andsberg Investment Ltd., Andsberg Limited and Inmobiliaria e Inversiones Río Claro S.A. He is also vice chairman of Fundación Andrónico Luksic A. and Fundación Educacional Luksic. Previously, Mr. Menéndez served as CEO of Ferrocarril de Antofagasta a Bolivia, Banco O’Higgins and Empresas Lucchetti. Since 1990, he has been a director and is now the chairman of the board of directors of Banco Latinoamericano de Comercio Exterior S.A., Bladex. Mr. Menéndez was a member of the board of directors and the executive committee at Banco Santiago and a member of the board of directors at Banco de A. Edwards. He was a professor of finance, economics and business policy at Universidad de Chile. He holds a degree in business administration and accounting from Universidad de Chile. Francisco Pérez Mackenna Mr. Pérez has been a member of our board of directors since 2001 and was reelected in 2014. He has served as CEO of Quiñenco S.A. since 1998. He is currently chairman of the boards of Compañía Sud Americana de Vapores S.A., Empresa Nacional de Energía Enex S.A., Invexans S.A. (formerly Madeco). and vice chairman of Teck Pack S.A. Previously, he was CEO of Compañía Cervecerías Unidas S.A., where he is currently a board member. He is also a director of Embotelladoras Chilenas Unidas S.A., Viña San Pedro S.A., CCU Argentina S.A., Cía. Pisquera de Chile S.A., Cervecera CCU Chile Ltda., Inversiones y Rentas S.A., Banchile Corredores de Seguros S.A., LQ Inversiones Financieras S.A., Nexans, Sociedad Matriz SAAM S.A., Sudamericana, Agencias Aéreas y Marítimas S.A. and Hapag-Lloyd. Prior to 1991, he was CEO at Citicorp Chile and vice chairman of Bankers Trust in Chile. He holds a degree in business administration from Pontificia Universidad Católica and an MBA from the University of Chicago. Juan Enrique Pino Visinteiner Mr. Pino has been a member of our Board of Directors since August 2013. Currently, Mr. Pino is the Chief Risk Officer for Citigroup Latin America, a role that he has held since January 2010, originally based in Mexico City, and since January 2015 in Miami, Florida. He is a member of the Global Risk Management Executive Committee of Citigroup, and of the Citigrup Latin America’s Executive Committee. He first joined Citigroup in 1985, holding several business and risk management roles since then in Chile and in other countries within the region. He was CEO for Citigroup Chile and Citi Accival Corredores de Bolsa in 2008 and part of 2009, and has also been board member of several companies where Citigroup was or is a shareholder. Mr. Pino has a Bachelor degree in business administration from Universidad Adolfo Ibáñez (Chile). ALTERNATE DIRECTORS Thomas G. Fürst Freiwirth Mr. Fürst has been a member of our board of directors since 2004 and was reelected in 2014. Prior to that, he was the vice chairman of Compañía Cervecerías Unidas and a director at several other companies, including Embotelladoras Chilenas Unidas S.A., Viña Dassault San Pedro S.A., Southern Breweries Establishment, CCU Argentina S.A. and Compañía Industrial Cervecería S.A. (CICSA). He was founder and member of the board of directors of Parque Arauco. In addition, he is a partner and member of the board of directors of Plaza S.A . who has 25 years of existence and Nuevos Desarrollos S.A., the owners of fifteen shopping centers located in Chile and three under construction, five in Peru and one in Colombia and another three in the project stage. Grupo Plaza is the second largest shopping mall chain in Latin America. Mr. Fürst holds a degree in civil construction from Pontificia Universidad Católica de Chile. Rodrigo Manubens Moltedo Mr. Manubens has been a member of our board of directors since 2001 and was reelected in 2014. He is chairman of Banchile Compania de Seguros de Vida S.A. and a director and chairman of the Directors’ Committee of Aguas Andinas S.A., and a board member of the Santiago Stock Exchange. Mr. Manubens served on the board of directors of Banco A. Edwards from 1999 to 2001. From 1985 to 1999, he was a member of the board of directors of Banco O’Higgins and retained this position following its merger with Banco Santiago. From 1995 to 1999, he was chairman of Banco Tornquist in Argentina and a member of the board of directors at Banco Sur in Peru and Banco Asunción in Paraguay. He also served for a ten-year period as a director and chairman of Endesa Chile S.A. He received a degree in business administration from Universidad Federico Santa María and Universidad Adolfo Ibáñez and a master’s degree from the London School of Economics and Political Science. ADVISOR TO THE BOARD Hernán Büchi Buc Mr. Buchi has served as an advisor to the board since 2008. In 2007, he was a member of our board of directors. He is the founder of and an advisor to Instituto Libertad y Desarrollo and is currently the chairman of the managing council at Universidad del Desarrollo. He is also a director of several Chilean corporations including Quiñenco S.A., Consorcio Nacional de Seguros and Falabella S.A.C.I. Previously, he held multiple public positions such as Minister of Finance (1985-1989), Superintendent of Banks, Minister of Planning and Undersecretary for Health. He holds a degree in civil mining engineer from Universidad de Chile and a master’s degree from Columbia University. Francisco Garcés Garrido Mr. Garcés has been an advisor to the board of directors since 2002. He is an advisor to the vice chairman. He is also an alternate member of the Private Sector Advisory Council for APEC Leaders, a member of the board of directors and Treasurer of Fundación Chilena del Pacífico, the director of the Center for International Economics at Instituto Libertad y Desarrollo, the chairman of Banchile Corredores de Bolsa, the chairman of the Asian-Pacific Chamber of Commerce and a member of the Chamber of Commerce Chile-India and the Chilean-Brazilian Chamber of Commerce, member of the International Relations and International Trade of Sociedad de Fomento Fabril (SOFOFA). Prior to this, he was an advisor and member of the board of directors of Banco O’Higgins and Banco Santiago, a professor at the School of Economics of Universidad de Chile, Executive Director of the IMF in Washington D.C., and Director of International Affairs at the Chilean Central Bank. He holds a degree in business administration from Pontificia Universidad Católica de Chile and has taken graduate coursework at Columbia University. Andrés Ergas Heymann Mr. Ergas was named an advisor to the board in August 2014. Currently, he is chairman of the board of Nomads of the Seas and a member of the boards of Southwest Investment, Ever, Inersa 1 and Shmates. Previously, he was chairman and CEO of Banco HNS, chairman of the board of Compañía General de Leasing and vice chairman of Factoring Finersa. He has also served on the boards of Banco Edwards, Hotel Plaza San Francisco Kempinsky, BMW Chile, Inmobiliaria Paidahue, Mitsubishi Motors and Dina Trucks Co. He holds a degree in business administration from Universidad Diego Portales. Board of Directors 43 Main Committees and Meetings 01 DIRECTORS’ AND AUDIT COMMITTEE Members Jaime Estévez Valencia, committee chairman, expert on financial matters and independent director Jorge Awad Mehech, independent director Juan Enrique Pino Visinteiner, director proposed by Citigroup Director Gonzalo Menéndez Duque is a standing advisor to the Directors’ and Audit Committee. The members of the committee remain in their positions for a maximum of three years or until the end of the board’s term. In an ordinary meeting on April 22, 2015, the committee accepted the resignation of its chairman, Jorge Awad Mehech, and appointed director Jaime Estévez Valencia to replace him. In accordance with the bylaws, our CEO, General Counsel and Controller, or their respective replacements, shall attend the meetings as well. A partner from the bank’s external auditing firm also participates in committee meetings when invited. The committee may also invite certain people to take part in one or more meetings. 44 Annual Report 2015 Objectives The Directors’ and Audit Committee works to ensure the efficiency, maintenance and functioning of internal control systems and compliance with standards and procedures, including: •possessing a clear understanding of the risks of the businesses in which the bank and its subsidiaries are engaged; •reinforcing and supporting the function of the office of the Controller, as well as its independence from management; •serving as a link and coordinator between internal and external auditors, as well as between these areas and the bank’s board, and •performing the functions and responsibilities set out in the Corporations Law and SBIF standards. Responsibilities •Examining external auditor reports, balance sheets and financial statements and information on related party transactions; •Proposing to the board of directors the external auditors and risk rating agencies that will be suggested at the shareholders’ meeting; •Examining related party transactions as referred to in Title XVI of the Corporations Law and preparing a report on these transactions; •Examining remuneration and compensation systems in place for the bank’s senior executives and associates; •Making a recommendation to the board as to the appropriateness of hiring the external audit firm to provide complementary services based on whether such services might lead to the risk of loss of independence, and •Performing the other tasks indicated in the bylaws, or entrusted to it in a general shareholders’ meeting or by the board, if appropriate. Activities The committee’s operating budget is approved annually at the ordinary shareholders’ meeting. During 2015, the Directors’ and Audit Committee met 18 times and addressed the following matters: •Examination of fee proposals from external auditors and risk-rating agencies. •Information on and analysis of the annual internal audit program and the results of internal audits and reviews. •Analysis of the bank’s financial statements included in the form 20-F, to be filed with the Securities and Exchange Commission – SEC (USA). •Review of special cases affecting internal control systems. •Analysis of the 2015 performance self-evaluation process carried out by the bank. •Review of customer claims filed with the SBIF, the National Consumer Protection Service (Sernac) and the Customer Defense Division of the Chilean 02 UPPER MANAGEMENT Association of Banks and Financial Institutions. •Analysis of operational risk policies and development of risk-management and SOX self-assessment processes. •Analysis of reports, content, procedures and scope of reviews by external auditors and risk-rating agencies. •Analysis of the interim and annual financial statements. •Information on accounting changes occurring during the year and their effects. •Analysis of the remuneration systems and compensation plans for the bank’s managers, senior executives and associates. •Analysis of related-party transactions as referred to in Title XVI of the Corporations Law No. 18,046. •Information on and analysis of matters related to the Compliance Division, primarily regarding the revision or enforcement of policies for detecting and penalizing money-laundering transactions. •Information on compliance with the institutional policies on observance of laws, regulations and internal standards that the bank is obligated to uphold. The Upper Management Committee is the highest coordinating body of our senior management. Its main duty is to address core strategic guidelines, analyze the market, the banking industry and the regulatory environment, and evaluate the bank’s recent performance. Periodicity: Twice monthly. Members: Arturo Tagle Quiroz, CEO (committee chairman) Eduardo Ebensperger Orrego, Commercial Banking Division Manager Alain Rochette García, Corporate and Investment Banking Division Manager Juan Cooper Álvarez, Consumer Banking Division Manager Mauricio Baeza Letelier, Corporate Risk Division Manager Felipe Echaiz Bornemann, Compliance Division Manager Cristián Lagos Contardo, People and Organization Division Manager Oscar Mehech Castellón, Controller Nelson Rojas Preter, General Counsel Rolando Arias Sánchez, Chief Financial Officer Ignacio Vera Asis, Operations and Technology Division Manager Armando Ariño Joiro, Procedures and Rules Division Manager Andrés Bucher Cepeda, Chief Executive Officer of Banchile Corredores de Bolsa S.A. Main Committees and Meetings 45 Main Committees and Meetings 03 BANCO CREDICHILE This committee reviews and evaluates the commercial performance of the CrediChile division, analyzes the consumer segment, defines actions to achieve growth targets in business plans and monitors quality service, among other objectives. Periodicity: Monthly. Members: Pablo Granifo Lavín, Chairman of the Board Gonzalo Menéndez Duque, Director Jaime Estévez Valencia, Director Arturo Tagle Quiroz, CEO Eduardo Ebensperger Orrego, Commercial Banking Division Manager Juan Cooper Álvarez, Consumer Banking Division Manager. 04 RETAIL BUSINESS This committee evaluates the commercial performance of the retail banking division and industry trends, determining the steps that need to be taken to execute business plans. This committee is also used to coordinate and make decisions regarding important matters that involve several divisions. Periodicity: Monthly. Members: Arturo Tagle Quiroz, CEO Eduardo Ebensperger Orrego, Commercial Banking Division Manager Rodrigo Tonda Mitri, Marketing and Digital Banking Manager Rolando Arias Sánchez, Chief Financial Officer Hernán Arancibia Sepúlveda, Retail Risk Manager Juan Carlos Álvarez Mateos, Retail Business Intelligence Manager Gonzalo del Real Debesa, Customer Relations Manager Sebastián Torrens Herrera, Reporting and Control Manager for Commercial Division. Other individuals may participate depending on the matters addressed. 05 COMPANIES This committee reviews the commercial performance and development initiatives of the wholesale business, including market leadership, opportunities, value propositions and customer service, among other matters. This committee is also used to coordinate and make decisions regarding important matters that involve several divisions. Periodicity: Monthly. Members: Arturo Tagle Quiroz, CEO Eduardo Ebensperger Orrego, Commercial Banking Division Manager Alain Rochette García, Corporate and Investment Banking Division Manager Christian Sundblad, Manager of Multinationals, Infrastructure and Projects Rolando Arias Sánchez, Chief Financial Officer Juan Alberdi Monforte, Manager of Special Business and Foreign Trade José Francisco Larraín Cruzat, Companies Segment Manager Sebastián Torrens Herrera, Reporting and Control Manager for Commercial Division. Other individuals may participate depending on the matters addressed. 46 Annual Report 2015 06 LEASING This committee reviews the development and evolution of leasing products at bank and industry level, analyzes opportunities and defines action plans to achieve budget figures in annual business plan. Periodicity: Monthly. Members: Pablo Granifo Lavín, Chairman of the Board Jorge Ergas Heymann, Director Arturo Tagle Quiroz, CEO Eduardo Ebensperger Orrego, Commercial Banking Division Manager Patricia Norambuena Bucher, Wholesale Area Manager Joaquín Contardo Silva, Branch Affairs Manager Roberto Anguita Quintero, Leasing Manager. 07 FACTORING This committee reviews the development and evolution of factoring products at bank and industry level, analyzes opportunities and defines action plans to achieve budget figures in annual business plan. Periodicity: Monthly. Members: Pablo Granifo Lavín, Chairman of the Board Gonzalo Menéndez Duque, Director Arturo Tagle Quiroz, CEO Eduardo Ebensperger Orrego, Commercial Banking Division Manager Claudia Herrera García, Large Companies Greater Santiago and Factoring Area Manager Joaquín Contardo Silva, Branch Affairs Manager Claudio Martínez Figueroa, Factoring Manager. 09 08 EXECUTIVE Insurance This committee meets on a monthly basis to analyze the administrative and financial performance and results of the bank’s insurance business. It also authorizes and monitors the annual strategy for the insurance business, adherence to current regulations, proposals for new products, advertising campaigns and new short-, mediumand long-term projects. Periodicity: Monthly. Members: Pablo Granifo Lavín, Chairman of the Board Arturo Tagle Quiroz, CEO Francisco Pérez Mackenna, Director Eduardo Ebensperger Orrego, Commercial Banking Division Manager Juan Cooper Álvarez, Consumer Banking Division Manager Luis Alberto Saleh Sleiman, CEO of Banchile Corredores de Seguros Francisco Torm Silva, lawyer. FINANCE, INTERNATIONAL AND Market RISK This committee reviews the bank’s exposure and market risk over the last 30 days, and estimates potential losses in the event of adverse movements in key market variables or scarce liquidity in different scenarios. This committee also analyzes estimated results for certain financial positions in order to measure the risk-return ratio of the businesses involved in managing financial positions and the evolution of the use of capital, and estimates the credit exposure of treasury transactions. It is responsible for designing our policies and procedures for setting, accurately measuring, controlling and reporting financial position limits and triggers in a timely manner. Policies and procedures are then submitted to our board of directors for approval. Periodicity: Monthly. Additional, extraordinary meetings may be called by the chairman, two directors or the CEO. Members: Pablo Granifo Lavín, Chairman of the Board Jane Fraser, Vice Chairman of the Board Gonzalo Menéndez Duque, Director Francisco Pérez Mackenna, director Juan Enrique Pino Visinteiner, director Arturo Tagle Quiroz, CEO Alain Rochette García, Corporate and Investment Banking Division Manager Sergio Karlezi Aboitiz, Treasury Division Manager Gonzalo Jiménez Parada, Market Risk Manager. Main Committees and Meetings 47 Main Committees and Meetings 10 SERVICE QUALITY This committee prepares strategic corporate guidelines regarding customer service by analyzing indicators defined to monitor customer perception at a bank level and for key competitors. It also tracks projects and initiatives designed to increase the average length of customer relationships and customer recommendation indices, strengthening business growth and returns. Periodicity: Twice monthly. Members: Arturo Tagle Quiroz, CEO Eduardo Ebensperger Orrego, Commercial Banking Division Manager Juan Cooper Álvarez, Consumer Banking Division Manager Ignacio Vera Asis, Operations and Technology Division Manager Gonzalo del Real Debesa, Customer Relations Manager Rodrigo Tonda Mitri, Marketing and Digital Banking Manager Claudia Hernández Soto-Aguilar, Quality Area Manager. Guest members include: Pablo Granifo Lavín, Chairman of the Board Cristián Lagos Contardo, People and Organization Division Manager Patricio Molina Lamilla, Mass Product Operations Manager Maximiliano Vliegenthart Estévez, Head of Large Companies Modeling and Quality Department. 12 Portfolio RISK 11 CREDIT RISK The loan approval process is mainly conducted by several loan committees, which are made up of professionals with sufficient authority to make the necessary loan decisions. These committees meet with different frequencies and are organized based on the amounts to be approved and the commercial segment involved. Each loan committee is responsible for defining the terms and conditions for accepting the counterparty risks. The Corporate Risk Division participates in each committee independently and autonomously from our business areas. Within the bank’s risk management structure, the highest of these committees is the Board Loan Committee, which reviews all operations exceeding UF750,000. Periodicity: Weekly. Members: Arturo Tagle Quiroz, CEO Mauricio Baeza Letelier, Corporate Risk Division Manager At least three directors. Board participation is not limited to three directors. As a result, any board member may participate. The main function of this committee is to monitor changes in the composition of our loan portfolio from an overall perspective by reviewing default, pastdue loan and impairment indicators, and main former positions. It also approves and proposes segmented risk management strategies to the board of directors. The committee is also charged with analyzing the adequacy of our provisions, authorizing extraordinary loan chargeoffs when recovery efforts have been exhausted, controlling the liquidation of assets received in lieu of payment and reviewing guidelines and methodologies for developing credit risk models, which are evaluated by the Internal Modeling Technical Oversight Committee. Periodicity: Monthly. Additional, extraordinary meetings may be called by the chairman of the board, two directors or the CEO. Members: Pablo Granifo Lavín, Chairman of the Board Jaime Estévez Valencia, Director Gonzalo Menéndez Duque, Director Arturo Tagle Quiroz, CEO Mauricio Baeza Letelier, Corporate Risk Division Manager Eduardo Ebensperger Orrego, Commercial Banking Division Manager Guillermo Sáez Sáez, Head of Business Intelligence Area Guest members: Hernán Arancibia Sepúlveda, Retail and SME Risk Area Manager Ruby Rius García, Risk Architecture Area Manager Rolando Arias Sánchez, Chief Financial Officer. 48 Annual Report 2015 13 ASSET LAUNDERING PREVENTION This committee is responsible for comprehensive supervision of the bank’s Asset Laundering and Terrorism Finance Prevention System. Its main functions include: •Approving and reviewing corporate policies concerning prevention of asset laundering and terrorism financing on an ongoing basis, including processes to get to know customers and their activities, and monitor their accounts, products and operations; •Staying informed of any matter within its scope, know your customer processes, customer transaction monitoring, suspicious transactions reports, cash transactions reports, regulatory changes, new internal controls, etc; •Appointing persons to perform specific functions in accordance with current regulations on the prevention of asset laundering and terrorism financing; •Reporting any related regulatory changes to the board of directors; •Approving specific initiatives concerning detection systems for unusual transactions, formal channels for reporting to senior levels and monitoring, analysis and reporting mechanisms; •Analyzing the results of independent reviews conducted by both internal auditors and regulatory authorities to identify opportunities for improvement and verify compliance with current policies and procedures, and •Approving the training program and being informed of staff training activities. Periodicity: Quarterly. Members: Jorge Awad Mehech, Independent Director and Committee Chairman Pablo Granifo Lavín, Chairman of the Board Juan Enrique Pino Visinteiner, Director Arturo Tagle Quiroz, CEO Nelson Rojas Preter, General Counsel Ignacio Vera Asis, Operations and Technology Division Manager Andrés Lagos Vicuña, CEO of Banchile Administradora General de Fondos. The following individuals attend meetings and have the right to speak: Oscar Mehech Castellón, Controller Felipe Echaiz Bornemann, Compliance Division Manager Cristián Rosales Morales, Asset Laundering Prevention and Terrorism Finance Area Manager. 14 SUPERIOR OPERATIONAL RISK The committee’s main functions include: identifying the bank’s exposure to operational risk, analyzing the effectiveness of strategies adopted to mitigate operational risk, approving strategies and policies to be presented to the board of directors, promoting steps to appropriately manage and mitigate operational risk, informing the board on these matters, ensuring compliance with the regulatory framework and policies to guarantee the bank’s long-term solvency and avoiding risk factors that can jeopardize business continuity. Periodicity: Monthly. Additional, extraordinary meetings may be called by the chairman or two directors. Members: Pablo Granifo Lavín, Chairman of the Board Francisco Pérez Mackenna, Director Juan Enrique Pino Visinteiner, Director Arturo Tagle Quiroz, CEO Mauricio Baeza Letelier, Corporate Risk Division Manager Ignacio Vera Asis, Operations and Technology Division Manager Armando Ariño Joiro, Procedures and Rules Division Manager Hugo Baranda Peralta, Operational and Technology Risk Manager. Main Committees and Meetings 49 Main Committees and Meetings 15 16 OPERATIONAL RISK This committee is commissioned with defining and prioritizing the main strategies to mitigate operational risks and ensuring implementation of management models. It also establishes risk tolerance and appetite levels and works to ensure compliance with programs, policies and procedures regarding privacy and information security, business continuity and operational risk. Periodicity: Monthly. Members: Arturo Tagle Quiroz, CEO Mauricio Baeza Letelier, Corporate Risk Division Manager Rolando Arias Sánchez, Chief Financial Officer Ignacio Vera Asis, Operations and Technology Division Manager Eduardo Ebensperger Orrego, Commercial Banking Division Manager Armando Ariño Joiro, Standards and Procedures Division Manager Hugo Baranda Peralta, Operational and Technology Risk Manager. The following individuals attend meetings and have the right to speak: Oscar Mehech Castellón, Controller Osvaldo González García, Security and Risk Prevention Area Manager. ÉTICA This committee outlines, reinforces and regulates the professional and personal conduct of all associates in accordance with the bank’s philosophy and values. Periodicity: Every four months, or as necessary in the event of reported incidents or internal requirements. Members: Cristián Lagos Contardo, People and Organization Division Manager Oscar Mehech Castellón, Controller Eduardo Ebensperger Orrego, Commercial Banking Division Manager Nelson Rojas Preter, General Counsel Felipe Echaiz Bornemann, Compliance Division Manager Juan Cooper Álvarez, Consumer Banking Division Manager. 17 DIVULGACIÓN This committee is responsible for ensuring that financial information is accurately disclosed to the market. Periodicity: Quarterly. Members: Rolando Arias Sánchez, Chief Financial Officer Héctor Hernández González, Chief Accountant Héctor Vallejos Stockebrand, Senior Lawyer for International Matters Alex Ladrix Oses, Research and Planning Area Manager Ruby Rius García, Risk Architecture Area Manager. The following individuals attend meetings and have the right to speak: Oscar Mehech Castellón, Controller. 50 Annual Report 2015 Other Internal Control Matters Compliance Division One of the most important tasks of the Compliance Division is to define internal regulations in conjunction with the general counsel’s office and the business, operations and financial control and management areas. It is also responsible for ensuring compliance with regulations to prevent asset laundering and terrorism financing and for implementing and controlling the policies and procedures defined after the merger between Banco de Chile and Citibank. The division, which is responsible for these matters throughout all bank areas and all subsidiaries, operates independently and reports directly to the Asset Laundering Prevention Committee and the Directors’ and Audit Committee. Policies and Procedures The continuous development of the banking industry and the ongoing creation of new standards impacting it require the bank to become a part of these changes and adjust its structure accordingly. In this spirit, the bank has implemented a series of policies and control procedures to comply not only with the laws and regulations governing it, but also to attain the highest standards in ethics, corporate governance and quality. In 2015, the Compliance Division continued to spearhead efforts to implement and revise policies on personal investments, insider information, the code of ethics, fiduciary relationships, prohibitions on conditional credit products, mandatory absence, prevention of dishonest practices and the crime prevention model contained in Chilean criminal liability law, etc. Both Banco de Chile and its subsidiaries are certified in accordance with Law 20.393. In 2015, the bank was re-certified by an independent entity as complying with the requirements established in that law, and Banco de Chile and Banchile Inversiones implemented the Volcker Rule and underwent a process to obtain approval under this standard. Banco de Chile has an asset laundering and terrorism financing prevention policy, which details roles and responsibilities, committee structures and processes to be used for making decisions, gathering client information, monitoring transactions and reporting to the Financial Analysis Unit. This prevention process is applied to all businesses of both the bank and its subsidiaries. In 2015, the bank approved a new corporate policy entitled “Policy on Politically Exposed Persons”, in accordance with the newly added Chapter 1-16 of the SBIF Regulations. As a result of the merger between Banco de Chile and Citibank Chile and in compliance with the agreements signed as part of that merger, Citigroup’s Internal Audit Unit was authorized to review the degree of completion of instrumentation and compliance of Banco de Chile’s Approved Policies and Procedures included in that merger agreement. In 2015, this same unit reviewed the bank’s “Asset Laundering and Terrorism Financing Prevention Policy” and issued a final report on its 2014 review of the “Physical Transportation of Electronic Media Policy.” Main Committees and Meetings 51 Senior Management Arturo Tagle Quiroz Chief Executive Officer, since 2010 Eduardo Ebensperger Orrego Commercial Banking Division Manager, since 2014 Nelson Rojas Preter General Counsel and Secretary to the Board, since 2004 52 Annual Report 2015 Juan Cooper Álvarez Consumer Banking Division Manager, since 2003 Rolando Arias Sánchez Chief Financial Officer, since 2014 Oscar Mehech Castellón Controller, since 2008 Armando Ariño Joiro Procedures and Rules Division Manager, since 2015 Mauricio Baeza Letelier Corporate Risk Division Manager, since 2011 Alain Rochette García Corporate and Investment Banking Division Manager, since 2013 Ignacio Vera Asis Operations and Technology Division Manager, since 2014 Andrés Bucher Cepeda Cristián Lagos Contardo People and Organization Division Manager, since 2012 Chief Executive Officer of Banchile Corredores de Bolsa S.A., since 2012 Felipe Echaiz Bornemann Compliance Division Manager, since 2008 Senior Management 53 Senior Management Arturo Tagle Quiroz Chief Executive Officer since 2010 Mr. Tagle has held diverse positions at Banco de Chile, including Institutional and Investor Relations Division Manager (November 2009 - April 2010), Strategic Development Division Manager (2008 - November 2009), Research and Administration Division Manager (2002 - 2007) and Controller (1998 - 2001). He joined the Bank in 1995. Mr. Tagle is currently a member of the Boards of Directors of Banchile Securitizadora S.A., Socofín S.A., Banchile Corredores de Seguros Limitada, Banchile Asesoría Financiera S.A., and Banchile Administradora General de Fondos S.A. Prior to joining the bank, he was CEO of the Chilean Association of Banks and Financial Institutions (1990 - 1994) and Research Director for the Superintendency of Securities and Insurance (1984 – 1989. He is also currently the CEO of Sociedad Matriz del Banco de Chile S.A., positions he has held since 1996. He holds a degree in Business Administration from the Pontificia Universidad Católica de Chile and an MBA from the University of Chicago. Eduardo Ebensperger Orrego Commercial Banking Division Manager since 2014 He was the Manager of the Wholesale Division, including Large Companies and Real Estate for 6 years prior to this. From 2005 to 2007 he was Manager of Large Companies and between 2002 and 2005 he was the General Manager of the subsidiary Banchile Factoring S.A. Mr. Ebensperger joined Banco de A. Edwards in 1989. He was appointed the position of Regional Branch Manager in 1997 and later took on the role as the Division Manager of Medium Size Companies.He is currently Chairman of the Board of Artikos S.A, and a member of the Boards of Banchile Citi Global Market (Banchile Asesoría Financiera S.A.), Banchile Securitizadora S.A. , Banchile Administradora General de Fondos S.A., Banchile Corredores de Seguros S.A., and Socofin. He also participates in the following Committees: Banchile Leasing, GTS, Factoring, Socofin, Promarket, Operational Risk Management, Finanzas e Internacional. Mr. Ebensperger graduated from the University of Chile with a degree in Business Administration. Juan Cooper Álvarez Consumer Banking Division Manager since 2003 Mr. Cooper was CEO of Santander Compañía de Seguros de Vida S.A. (2001 - 2002) and CEO of Santiago Express, Banco Santiago’s consumer banking division (1997 - 2000). Currently, he is also a member of the board Transbank S.A. and Socofin S.A. and member of the executive committee of Banchile Corredores Seguros Limitada. He holds a degree in business administration and an MBA from Pontificia Universidad Católica de Chile. 54 Annual Report 2015 Oscar Mehech Castellón Controller since 2008 Prior to this position, Mr. Mehech was division manager for the Regulatory Policy and Global Compliance Divisions. Before that, he was deputy general counsel at Banco de Chile and Banco de A. Edwards, which merged with Banco de Chile in 2002. Mr. Mehech is the chairman of the audit committee of the Chilean Association of Banks and Financial Institutions and the vice chairman of the oversight committee of Depósito Central de Valores S.A. He holds a law degree from Universidad de Chile and an MBA from Pontificia Universidad Católica de Chile. Alain Rochette García Corporate and Investment Banking Division Manager since 2013 Prior to his current position, Mr. Rochette was advisor to the CEO for the Corporate and Investment Banking Division and General Coordinator for the Treasury, Investment and Corporate Divisions. His 15-year career at Citi has included diverse regional positions in Japan and the United States, including the position of Executive Director of Markets and Treasury for Latin America. He was also a member of the regional executive management committee, based in the U.S. Before that, he was CFO of Citibank Chile and a board member of several subsidiaries. He currently serves on the board of Banchile Securitizadora S.A. and participates in several committees: the Banchile|Citi Global Markets (Banchile Asesoría Financiera S.A) Committee, the GTS Committee, the Finance Committee (ALCO) and the Banco de Chile-Citi Management Committee. Mr. Rochette holds a degree in industrial engineering from Universidad de Chile and has participated in specialty coursework in the U.S., Europe and Asia, including the Financial Management Program at Stanford University. Nelson Rojas Preter General Counsel and Secretary to the Board since 2004 In 2002, Mr. Rojas joined the bank as our senior lawyer. He joined Banco de A. Edwards in 1987 and was general counsel and secretary to the board of Banco A. Edwards from 1997 to 2002. He is also the chairman of the legal affairs committee of the Association of Banks and Financial Institutions. He holds a law degree from Universidad de Chile. Rolando Arias Sánchez Chief Financial Officer since 2014 Prior to this position, Mr. Arias was Manager of the Research and Planning Area since 2006. He served as Manager of the Financial Control Area of Banco de Chile after its merger with Banco de A. Edwards from 2002 to 2006. Before this merger, Mr. Arias was in charge of the Planning Area of Banco de A. Edwards from 1997 to 2001. Mr. Arias joined Banco de A. Edwards in 1987 and until 1997 he held various positions related to controlling and planning. Mr. Arias holds a degree in Business Administration from the Pontificia Universidad Católica de Chile. Armando Ariño Joiro Procedures and Rules Division Manager since March 2015 Mr. Ariño was the manager of the IT Division in Corpbanca since November 2000, and from 2005 to 2011 was responsible for all Corpbanca’s Backoffice Services. He was the leader executive for design of Operational Model and IT transformation plan execution and in 2009 he was Vice President of the Operational Committee of the Chilean Banks and Financial Institutions Association. From 2011 to 2014 he was a member of the Strategic Project Office responsible for the acquisition and merger of Santander Colombia and Helm Bank. Mr. Ariño holds a degree in Systems Engineering from the Universidad INCCA de Colombia. Ignacio Vera Asis Operations and Technology Division Manager since 2014 Mr. Vera worked previously as Manager of Internet, Mobile Telephony and Offshore Technology Center for Barclays Bank (2009 - 2013). Between 2007 and 2009, he worked as Director of Operations and IT Services for HSBC México. Before that, he worked for HSBC at their Development Center in Canada in charge of the Department of Corporate Solutions and Online Commerce (HSBCnet). Mr. Vera also worked as IT Manager for the HSBC group in Argentina and before that held several IT-related positions at Stock Exchange Argentina Bank (1982 - 1991). Mr. Vera has a degree in computer science from Universidad de Buenos Aires. Cristián Lagos Contardo People and Organization Division Manager since 2012 Prior to this position, Mr. Lagos was Corporate Manager of People and Reputation at Compañía General de Electricidad S.A. (2008 - March 2012). Previously, he was Corporate Human Resources Manager at Chilesat S.A. and Corporate Manager at Telmex, following its merger with Chilesat S.A.; Planning and Human Resources Division Manager at Banco Sudamericano and, later, at Scotiabank, following the merger of these banks. Mr. Lagos holds a degree in psychology from Universidad Diego Portales and completed the management development program from Universidad de los Andes’ ESE Business School. Mauricio Baeza Letelier Corporate Risk Division Manager since 2011 Mr. Baeza was appointed to this position following the merger of the Companies Credit Risk Division and the Retail Credit Risk Division. Previously, he served at the Credit Risk and Market Division and since 2005, as the Manager of this Division. Mr. Baeza joined us in 1997 and was manager of the risk division of Banco de A. Edwards during 2001. He was risk manager at Banco Santiago from 1993 to 1997. He is the secretary of our Director’s Loan Committee, SOCOFIN S.A. Committee Advisor, Finance, International and Market Risk Committee Advisor, and participates of the Portfolio Risk Committee and the Operational Risk Committee. Currently he is Chairman of the Risk Committee of the Chilean Banking Association. Mr. Baeza is also a member of the Investment committee of Banchile Fondo Inmobiliario and he is a director of the Foundation Villa Padre Hurtado a charity organization. Mr. Baeza holds a degree in civil engineering from the Pontificia Universidad Católica de Chile. Andrés Bucher Cepeda Chief Executive Officer of Banchile Corredores de Bolsa S.A. since November 2012 With more than 25 years of professional experience, Mr. Bucher worked previously as the Investment Banking and Capital Markets Division Manager at Banco de Chile since 2008. Before that, Mr. Bucher was Investment Banking head for Citigroup Chile, where he worked for more than 19 years. Mr. Bucher holds a degree in industrial engineering from Pontificia Universidad Católica de Chile and an MBA from the Wharton School of the University of Pennsylvania. Felipe Echaiz Bornemann Compliance Division Manager since 2008 Mr. Echaiz worked at Citibank for ten years and was the Compliance Officer for Citigroup Chile between 2006 and 2007. In 2003, he served as Deputy Director of the Anti-Money Laundering and Organized Crime Unit at the Public Prosecutor’s Office. Currently, Mr. Echaiz is a member of the anti-money laundering executive committee of the Chilean Association of Banks and Financial Institutions. He has a law degree from Pontificia Universidad Católica de Chile and a master’s in finance and economics from Universidad de Chile. Senior Management 55 03 Risk Management Credit Risk Market Risk Operational Risk Risk Management Comprehensive risk management is a cornerstone of Banco de Chile’s business strategy that we recognize as a distinguishing element in our value proposition. The risk management spectrum has broadened considerably in recent years, and currently encompasses areas beyond the traditional fields of credit, market and operational risks. Many believe that today’s main sources of risk for any business also extend to cybersecurity threats, internal and external regulatory risks and impacts on services caused by suppliers, among others. All of this exposure is exacerbated if it impacts a financial institution’s reputation and, therefore, its profitability. Banking Industry Risks Non-Financial Operational Cybersecurity Suppliers Identify Control Risk Management Monitor 58 Annual Report 2015 Analyze Internal and External Regulations Financial Credit Risk Counterparty Industry/Segment Concentration Market Liquidity Price Despite their considerable variety, these risks all share common elements and must be identified and analyzed in order to design a good metrics and monitoring system that helps prevent and anticipate them, if possible, in order to mitigate potential losses. In this process, risk appetite and tolerance thresholds are entity-wide elements that are strategic for the business. They must be supported by corporate governance best practices, a preventative culture and rigorous discipline in the systematic monitoring of trends in variables. Business opportunities may also be detected as a result of risk management activities. The risk function must be integrated throughout the entire organization in order to provide a flexible and comprehensive response to a rapidly changing business environment. Banco de Chile has commissioned this important task of globally managing its most important risks to its Corporate Risk Division. In addition, the bank’s corporate governance structure calls for significant involvement from both its board of directors, which sets guidelines, and from senior management, which works to ensure good overall control of risks. At the executive level, the Corporate Risk Division is responsible for ensuring effective governance of risks and focuses its efforts on contributing and adding value while optimizing the risk-return ratio. The division also works to align risk management efforts with the risk appetite—defined as the preference for risk at a given time or the desired level of risk the bank wishes to take on in order to obtain returns consistent with its global strategy—set by the bank’s board of directors. Risk Management Structure Board of Directors Directors’ and Audit Committee Risk Committees Corporate Risk Division Business Units Branches The Corporate Risk Division reports directly to the CEO and works to ensure comprehensive, consolidated management of credit, market, operational and technological risks throughout the bank and its subsidiaries. It helps provide effective governance over the organization’s key risks, aiming to optimize the risk-return ratio and, at the same time, striving to ensure high levels of solvency. The different risk areas manage and identify potential losses stemming from counterparty default, shifts in market factors or unsuitable operating processes, people or systems. Corporate Risk Division 01 Credit Risk 02Market Risk 03Operational Risk Risk Management 59 Credit Risk The primary objective of credit risk management is to optimize the risk-return ratio in line with the bank’s defined risk appetite and to manage risk using a global strategy based on the current and future economic environments and in-depth knowledge of target customers and markets. The definition of risk appetite is related to the necessary link between the bank’s global strategy and expected returns on capital. Credit risk management is conducted within the framework of policies issued by the bank’s board, which is actively involved in credit risk management, providing guidance for management on handling credit risk and receiving periodic briefings on portfolio performance and behavior. The main objectives addressed by credit risk activities include: • proposing to the board effective credit risk policies that guarantee profitability, together with establishing rules and procedures to be followed by each business segment for the entire loan process (approval, monitoring and collections); • identifying, quantifying and controlling risks arising from loan transactions, expanding the evaluation scope beyond credit risk to also include market, operational and reputational risk; • training the organization in credit risk matters so personnel develop knowledge of different products and segments, and developing a credit culture that favors highquality assets and is aligned with the bank’s people and strategy; • optimizing statistical models for large-scale approval processes, more focused monitoring procedures and provisioning models based on estimated loss; • having sufficient provisions based on the credit quality of the portfolio in order to guarantee recognition of all existing risks; • evaluating, approving and ensuring correct structuring for loan transactions based on the customer’s credit quality, providing solutions that are suited to their needs and are in line with the bank’s policies for all areas of risk, in order to ensure timely recovery, and • constantly supervising operations in order to anticipate events and react to risk warnings, ensuring a healthy portfolio. 60 Annual Report 2015 A fundamental principle of the bank’s credit risk management, and the basis for its model, is its presence and comprehensive vision of risk throughout the entire credit cycle: Approval Monitoring and Control Collections The bank has segmented approaches for loan analysis and approval process based on each particular target segment: • Retail Segment • Wholesale Segment Ongoing management and monitoring are key to successful portfolio administration; they enable potential impairment to be detected in a timely manner and for losses to be minimized. We have a first-rate area that centralizes collections management for all business segments, in order to target and specialize the collections process and serve the different segments, based on their particular needs and in accordance with current regulation. The ongoing nature of credit risk management enables the bank to not only conduct a rigorous credit assessment before approving loans to assure customers fall within the predefined target market but also to guarantee exhaustive enforcement of credit policies and meticulous monitoring of changes in portfolio risk as well as the loan restructuring and collections processes used with delinquent customers. It also enables us to act early before potential signs of deterioration arise with respect to conditions evaluated from the beginning, mitigating risk using a system of triggers. Banco de Chile manages credit risk in two large segments. First, in the retail segment, the bank relies on automated processes for individuals and, for the most part, parametric processes for small and medium-sized businesses. Second, the bank manages credit risk in the wholesale segment using case-by-case analysis for large companies and corporations. Organizationally speaking, the bank has tried to place risk teams as close as possible to business areas. This arrangement allows them to participate throughout the process until a decision is made and perform subsequent monitoring, ensuring ongoing control and monitoring and, thus, recovery within the originally agreed time frames. Credit Risk 61 Credit Risk I. Approval Process The bank has segmented its loan analysis and approval process based on each particular target segment (retail and wholesale). For this, it applies different parameters to evaluate credit quality, payment capacity and financing structure, all by customer type. Each approval process involves: policies, standards and procedures; levels of specialization and expertise of participants in the loan process; the type and depth of IT systems required and the type of predictive models or indicators for each segment. To manage credit risk in the retail and wholesale segments, the bank has developed a robust process and specialized team with considerable experience in the loan approval process for the diverse segments and industries in which it does business. Retail Segment The following types of approval models are used: a) Automated Model: The bank uses automated assessment systems mainly for individuals in the retail segment, applied separately for Banco CrediChile and Banco de Chile. These systems are programmed to meet current loan policies and standards, thus providing a flexible, online response and effective communication toward customers. These models are used to rate three important dimensions of the approval process: Target market, minimum credit score and indebtedness limits. b) Parametric Model: This methodology is used to evaluate individual applications from the SME segment. The model includes an assessment of customers or business prospectuses based on three key pillars: internal and external payment behavior; an analysis of financial information and an evaluation of the customer’s business, including the owners’ and/or management’s experience. 62 Annual Report 2015 This parametric assessment process condenses the customer’s credit quality into a rating, which is directly linked to the credit attributions required to approve each transaction. c) Pre-approved Model: Using information available on customers, largescale assessment processes are conducted to generate pre-approved loan offers, following strategies tailored to each customer segment and niche. These proactive, efficient models are increasingly favored by the bank for approval processes because of their improved risk-return ratio and enhanced customer service experience. Wholesale Segment In this segment, the bank uses the case-by-case model, which consists of an individual assessment with specialized knowledge that combines the risk level, the term of the loan, amounts, products, complexity and business outlooks, financial analysis and guarantees, among other variables. This process is also usually supported by a rating model that makes for a more homogeneous evaluation of the customer and its economic group and also determines the required credit attributions. For the case-by-case evaluation, the bank also has specialized areas in some segments that require more expert knowledge (real estate, construction, agriculture, financial, international and other industries that require ad hoc advising when very specific), whose operations are also supported by specially designed tools based on particular characteristics of the businesses and their respective risks. Credit Risk 63 Credit Risk II. Monitoring and Control The bank has areas dedicated to monitoring within its organizational structure. These areas have developed methodologies and tools for the diverse segments in which the bank does business and apply them systematically to properly manage the loan portfolio. The retail segment controls and tracks the credit risk of its portfolio by continuously monitoring customers and industry and market trends, which enables it to identify the corrective measures and adjustments necessary to maintain desired risk levels. To accomplish this, the segment prepares reports that address: monitoring of expected portfolio losses; analysis of new batches of customers; general default rates for the portfolio with special monitoring by product and segment; approval standards and monitoring of the mortgage portfolio based on political variables, debt-collateral ratios, maturities and the customer’s relationship between dividends/income. This segment has developed statistical models to be used during the loan approval process as a specific tool for managing credit risk. These models were developed using methodologies and minimum quality indicators defined by the bank. They also closely monitor them using backtesting, variable stability and segmentation, among other tools, thus ensuring their stability and predictive ability over time. In the wholesale segment, the main centralized monitoring processes include systematic monitoring of triggers on financial indicators and behavior variables; default management, enhanced using risk level predictors and segmented strategies for early collections, and management of portfolio ratings. Along with this, special monitoring is used to manage portfolios. This enables the bank to establish action plans for companies that activate triggers and monitor specific market circumstances that necessitate a special portfolio review. The bank also monitors compliance of conditions set during the approval process, such as covenants, guarantee coverage or particular conditions and restrictions for loan approval, etc. 64 Annual Report 2015 III. Collections Process The bank has a department that centralizes collections management for all business segments, in order to target and specialize the process and serve the different segments, based on their particular needs and in accordance with current regulations. In 2015 this department began to operate under the new Insolvency and Reorganization Law, which has required the bank to adjust several processes, especially for the consumer segment. For customers with signs of deterioration, the bank can initiate formal collections processes in strict adherence to current laws and internal regulations. The following guidelines are used: For normally compliant customers with temporary cash flow problems, the bank tries to negotiate and implement debt restructuring plans that adjust lending conditions to the customers’ new financial reality. This is done in order to maintain lasting medium and long-term relationships with these customers. For debtors with evident deterioration or payment problems, actions are taken to maximize recovery of the assets at risk. This process is carried out by specialized units that take on a direct relationship with these debtors. The portfolio is assigned to different specialized teams based on the dynamic and characteristics of each segment: a) Retail segment debtors (individuals and SMEs): Collections are managed by the bank’s subsidiary SOCOFIN S.A., which for all practical purposes reports to the Corporate Risk Division. The collections strategies applied by this subsidiary vary based on customer segment, delinquency status and exposure level. b) Wholesale segment debtors: Customers are managed directly and globally by executives from the bank’s Special Asset Management Area. In this case, the plans and actions taken to restore normal payment behavior are defined and negotiated on a case-by-case basis. Credit Risk 65 Credit Risk IV. Allowances and Expected Losses Banco de Chile is constantly assessing its entire portfolio of loans and contingent loans in order to opportunely establish necessary and sufficient provisions to cover losses in the event of potential default. To do so, it has policies and procedures in place that comprehensively evaluate the credit risk of its loan portfolio with assessment models based on the size, nature and complexity of its loan deals. All of these policies and procedures are in accordance with instructions from the SBIF and have been approved by the board of directors. Provisions are determined for the retail and companies markets using two models: a) Individual assessment: This type of assessment is used when the bank needs to understand a customer in detail because of its size, complexity or exposure level. A case-by-case analysis of these debtors, although focused on their ability and willingness to meet their loan obligations, is intended to identify the elements of the customer’s unique risks. For the purposes of establishing provisions, each individually assessed debtor is scored in one of 16 categories defined by the SBIF. The bank constantly updates each debtor’s risk rating based on changes to its financial situation, payment behavior and environment. b) Group assessment: the SBIF permits group assessments to deal with a large number of transactions with small individual amounts loaned to individuals or small companies. Group assessments start by grouping loans with similar characteristics such as type of debtor and agreed-upon conditions in order to calculate the provisions needed to cover expected losses. These normally rely on technically-backed estimates and conservative criteria regarding payment behavior and the recovery of delinquent loans. As a result, provisions for the consumer, mortgage and commercial loan portfolios for individuals and small businesses, given their large scale, are established using group assessments. These provisions are intended to cover estimated losses over the next 12 months. Statistical models are developed for each group segment to determine the provision for each customer using an automated process involving two sub-models, one to estimate probability of default (PD) and another to estimate loss given default (LGD). The models are further segmented by type of product. Provisions are calculated on a monthly basis using automated statistical models based on debtor payment behavior—including default with other financial system players—in addition to the degree of delinquency, indebtedness level and other behavioral and demographic variables that make up a debtor’s profile. The bank uses periodic backtesting, by which real losses are contrasted with modelestimated losses, to validate the consistency of its models. 66 Annual Report 2015 V. Adequacy of Provisions Each year, the bank tests the adequacy of its provisions for the individual and group portfolios to verify its risk assessment processes and estimated loss approximations for each segment’s portfolio. To do so, the bank uses migratory analyses, charge-off measurements, loss estimates for the delinquent portfolio and backtesting that allow it to confirm, with a high degree of confidence, that its provisions are sufficient to cover estimated losses in the different segments. Provision adequacy testing is done for each homogeneous group and segment in order to identify in a timely fashion potential changes to the adequacy of the provisions models or processes used by the bank. The results of this analysis are presented to the board, which then issues a formal opinion on the adequacy of the bank’s provisions for each year. VI. Country Risk Country risk is the inherent risk to which Banco de Chile is exposed from dealings with counterparties residing in a foreign country. In light of the possibility that a counterparty may become unable to honor its payment commitments with the bank, either due to a sovereign risk in the respective country, expropriation, convertibility or transfer issues, the bank’s International Risk Unit within the Corporate Risk Division performs a strict, comprehensive analysis of each of the countries where it does business and measures, limits and controls the risk generated by all transactions between the bank and counterparties that are legal residents of foreign countries. Furthermore, the bank establishes guidelines for measuring, limiting and reporting exposure maintained abroad through the Country Risk Management Policy. This policy also contains an internal rating model for countries, which is presented, together with a risk limit for each particular country, to the board of directors for its approval. The model in place has demonstrated a considerable capacity to reflect reality in scenarios of stress and to predict country status; it has even anticipated changes in the ratings of some countries. In terms of monitoring, each month the bank reviews current exposures, market variables and financial, macroeconomic and political fundamentals for the main countries with which it does business in order to take any measures necessary in advance to manage its foreign portfolio with a suitable risk-return ratio. Credit Risk 67 Market Risk The bank analyzes and manages price and liquidity risk, which is the risk of potential loss from not having perfectly matched financial exposure in the event of adverse changes in market variables or scarce liquidity, respectively. Within the Corporate Risk Division, the Market Risk Division is responsible of limiting, controlling and reporting these market exposures and risks within the bank as well as providing guidelines for its subsidiaries to carry out these tasks. The Market Risk Reporting and Control Unit within the Financial Control and Management Division is responsible of measuring these risks and also takes part in reporting them. These units perform their duties independently from the business units. The bank’s Treasury Division is responsible for managing financial exposure, and therefore market risk, within the limits and parameters proposed by the Market Risk Division and approved by the board of directors. I. Liquidity Risk Scarce liquidity can occur due to: • a reduction in the bank’s funding capacity (funding liquidity risk), and • a reduction in the traded volumes of its assets that can be liquidated or its risk factors from derivatives held in its portfolio (transaction or trading liquidity risk). Liquidity Risk Limits and Triggers The bank has a Liquidity Risk Management Policy, approved annually by the board, which sets limits and triggers based on internal methodologies that complement regulatory liquidity limits. These limits and internal triggers are applied to variables such as: liquidity ratios; assets denominated in chilean pesos funded by liabilities denominated in foreign currencies; the status of market variables that can forecast illiquidity; percentage of use of Adjusted C08 Index and the MAR (market access report) metric, which estimates cash flows required for normal operating conditions in different time buckets within the next 90 days. 68 Annual Report 2015 Measurement, Control and Reporting of Liquidity Risk Funding liquidity is measured and controlled using the C08 regulatory index established by the Chilean Central Bank and the SBIF. This metric simulates forecasted cash flows resulting from the contractual maturities of assets and liabilities. A new liquidity indicator known as C46 was introduced by the SBIF in December 2015. In addition, the bank is authorized by the SBIF to report cash flows of some balance sheet items with different terms than those originally contracted, by considering benavioral assumptions for these cash flows. The metric that includes these assumptions is commonly called the Adjusted C08 (or C46) regulatory report. Regulators establish that the maximum use of the C08 Index for cash flows in foreign currency and cash flows in all currencies for the next 30 days may not exceed the bank’s tier 1 capital; similarly, the use of this index for cash flows in all currencies for the next 90 days should not exceed twice the bank’s tier 1 capital. The following charts show the maximum, average and minimum values for the bank’s use of the Adjusted 1-30 day C08 Index and the Adjusted 1-90 day C08 Index during 2015. C08 1-30 days (times tier 1 capital) All Currencies Chilean Pesos Foreign Currency Maximum 0.63 0.58 0.25 Minimum 0.14 0.04 -0.14 Average 0.37 0.30 0.08 Ítem C08 1-90 days (times tier 1 capital) Ítem All Currencies Chilean Pesos Foreign Currency Maximum 0.90 0.71 0.34 Minimum 0.22 0.10 -0.01 Average 0.63 0.42 0.21 Market Risk 69 Market Risk The figures illustrate that liquidity has been managed conservatively and with considerable margin within regulatory ranges. During the first 30 days, use is explained to a large extent by cash flows denominated in domestic currency, with a maximum use of no greater than 65% of the regulatory limit. Including the next 60 days, maximum use does not exceed 50% of the limit and the relative weight of cash flows in foreign currency in the use of the index increases. Trading liquidity is assured by using DV01(1) limits with certain specific maturities based on the amounts that are normally traded in professional markets (also known as market makers) for interest rate exposure generated by debt instruments and derivative instruments containing exposures to swap curves. The same processes and criteria are used to limit the bank’s global exposure to each exchange rate and to exchange rate volatility with varying maturities. Regarding cross-currency funding, the bank limits the amount of liabilities in foreign currency that fund assets in Chilean pesos. This is implemented in order to prevent the bank from depending on investors residing abroad for liquidity, which may be restricted even by factors unrelated to the bank such as Chile’s country risk, or by the perception of risk in the region or even in emerging markets as a whole. In accordance with its Liquidity Management Policy, the bank performs quarterly liquidity stress exercises in order to quantify its cash needs in the event of severe adverse scenarios. The results of these tests are presented at meetings of the board of directors and to regulators during their yearly visits. Lastly, during 2015 the bank added a new concept and metric in order to ensure minimum liquidity available under any condition, known as a liquidity buffer. (1) DV01 is the change in value of a financial instrument as a result of an increase in its valuation interest rate by 0.01%. 70 Annual Report 2015 II. Price Risk The bank separates price risk based on the three types of variables that determine the value of any financial instrument or balance sheet item: spot prices, interest rates and options volatility. Price Risk Limits and Triggers In order to properly manage price risk, the bank has a Market Risk Management Policy, approved annually by the board, which sets internal limits and triggers, in addition to regulatory limits, for measuring financial exposures and/or price risks generated by them. The approval process for internal limits on price risk is carried out in order to set maximum levels for exposure on a certain market factor, which in combination with other variables does not generate losses above a certain predefined amount as a result of adverse shifts in market variables. The approval process for triggers on this type of risk is designed to define a tolerance level over which senior management wishes to be informed of either potential losses in any business unit (look forward analysis) or the status of actual losses accumulated during a period of time by any one unit (look back analysis). Measurement, Control and Reporting of Price Risk Price risk is measured and controlled for management purposes using several different internal metrics and reports depending whether they are used for exposures in the Trading and Foreign Exchange Book or the Accrual Book (2) (and the Banking Book only for regulatory purposes). Related regulatory reports, like the SBIF’s C41 and C43 reports for the Trading and Foreign Exchange Book and the SBIF’s C40 report for the Banking Book, are used by the bank only as a complementary control for the internal metrics designed to manage this risk. Regarding internal tools designed for the Trading and Foreign Exchange Book, price risk is managed by calculating and reporting financial exposures using greeks (3) and the risk of the entire portfolio using the VaR model. The latter is determined using a historical approach with 99% confidence and one year of daily fluctuations in market variables (hereinafter indistinctly “VaR”). (2) The Accrual Book contains all items from the bank’s balance sheet that are not in the Trading Book, even those that are not reflected in the Banking Book such as capital, property and equipment and others. (3) Greek is defined as the difference in value in a financial instrument as a result of the standardized and isolated fluctuation (“ceteris paribus”) of the value of a market factor that determines the price of that instrument. In general, the fluctuation for interest rates is 0.01%; the fluctuation for both options volatility and spot positions is 1%. It is common to also use the partial derivatives of the value functions, which correspond to the concept explained above. Market Risk 71 Market Risk Backtesting is conducted to evaluate the model’s forecasting abilities, including statistical tests, fat tail analysis and contrasts with actual results. The model is shown to have good forecasting ability based on the tools commonly used for statistical inference. The following graph shows the evolution of the VaR generated by all Trading Book exposures during 2015 (line entitled Global Portfolio); it also shows the VaR generated during that period by positions in that book that are managed by the Trading Unit separately from the positions managed by the Balance and Investment Unit. VaR Historical, 99% Confidence, Scaled to One Month (Figures in millions of Chilean pesos) 14 12 10 8 6 4 2 0 Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Global Portfolio Trading Unit Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Balance and Investment Unit It can be realized a very active use of risk throughout the year by the Trading Unit: This is consistent with the nature of this bussiness unit. In 2015, its VaR ranged from US$4 and US$12 million, with a peak use in October of 2015. Conversely, the VaR of the Risk Treasury Unit is more stable throughout the year because the unit’s derivative positions is held to economically hedge the interest rate exposures generated in the Accrual Book, not being necessary an active and dynamic exposure management. The bank has also established internal metrics for price risk management in the Accrual Book, defining limits and triggers for interest rate exposure. In effect, the bank measures interest rate exposure using the IRE metric (Interest Rate Exposure), defined as the potential impact of standardized parallel movement (100 basis points for interest rates and 0.1% for monthly inflation) in the forward yield curve of a particular currency on net income before taxes. 72 Annual Report 2015 Using the IRE metric, the bank calculates and reports interest rate risk for the Accrual Book using the EaR 12 M methodology (Earnings at Risk 12M), which enables it to estimate the potential drop in earnings that the bank may realize over the next 12 months, based on interest rate exposures outstanding as of each reporting date, and as the result of an adverse movement in expected forward interest rates observed during the last three years with 97.7% confidence level. The following graph illustrates the evolution of this metric during 2015. It reached its annual peak of Ch$70,000 million during the first half of the year, but reversed this trend beginning in June mainly due to a slight reduction in exposure and a decrease in the expected fluctuations in interest rates and inflation. Earnings at Risk 12M (Figures in millions of Chilean pesos) 70,000 65,000 60,000 55,000 Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Also, internal policies call for daily stress tests of Trading and Foreign Exchange Book positions, and monthly testing of the Accrual Book, including a comparison of expected potential losses for those periods with regards to defined triggers. For Trading and Foreign Exchange Book exposures, limits and triggers use is daily monitored and reported to the senior management, along with excesses, triggers breaches and, if necessary, corrective action plans. The same is done for Accrual Book metrics, but on a monthly basis. In any case, weekly monitoring is implemented for the Accrual Book exposures using estimations of the Accrual Book generated within the calendar month. Market Risk 73 Operational Risk At Banco de Chile, operational risk management is closely linked to the strategic objectives it has set for itself. In adherence with local regulations and international best practices, the organization manages this risk in accordance with its Operational Risk Management Policy and Model, which is approved by senior management and the board. This model encompasses procedures, tools, measurement and analysis systems and specialists in operational risk. Operational risk is defined as the risk of incurring losses from deficiencies or failures in internal processes, human factors or systems, or resulting from external circumstances. It is inherent to the banking business and cannot be eliminated completely, although it can be managed, controlled and, in some cases, insured and hedged. As a result, inherent risk is determined by quantifying the risk implicit to the activity in question, measured in absolute values that do not take into account the quality of existing controls. Therefore, in order to quantify the risk that is truly taken on, known as “residual risk”, the established controls must be examined. 74 Annual Report 2015 The bank’s operational risk management model is divided into the following stages: Identification and Evaluation Monitoring REPORting Ongoing Management • Surveying the risks and controls associated with the process map for each business unit. • Determining the main real or potential threats to which the bank is exposed. • Determining the frequency and impact based on each risk with the information from the operational event database, if any. • Defining action plans for relevant risks that enable the bank to mitigate exposure, if necessary. • Managing the impact that operational risks inflict or may inflict on the bank. • Communicating operational risk exposure throughout the organization. Information flows can be divided into two levels: • External: informing the SBIF and other regulators about exposure levels • Internal: informing senior management, periodically, of incidents and operational events as well as all market aspects that might affect the risk profile. • Recurring process that combines qualitative and quantitative factors in order to keep the process risk map up to date. • This process is fed by periodic selfassessments conducted by business units regarding the inherent risks identified in evaluating new products, services and changes in systems or processes. • It includes quantitative factors such as the identification and analysis of operational incidents and events and their subsequent entry into the event database and risk matrix, thus updating the data for the corresponding process. • It involves managing triggers by establishing action plans or corrective actions to mitigate such risks. • Determining indicators for the highest impact risks identified in the processes, which are to be monitored based on defined and approved thresholds. Operational Risk 75 Operational Risk Governance Structure Banco de Chile maintains a governance structure in accordance with the guidelines set forth in the Operational Risk Policy. This structure includes the board, senior management, the Superior Operational Risk Committee, the Operational Risk Committee, the Operational and Technology Risk Division and active involvement from representatives from all business units. In the bank’s corporate governance structure, managing this risk is the particular responsibility of the following bodies: BOARD OF DIRECTORS The bank’s board of directors establishes guidelines and definitions for risk appetite, while several risk-specific committees ensure management has good control of the variables behind each risk. SUPERIOR OPERATIONAL RISK COMMITTEE This committee defines and prioritizes the main strategies for mitigating related operational risk events, such as: internal and external fraud; risks associated with client, product and business practices; damage to tangible assets; disturbance of normal activity; system failures; the execution, delivery and processing of internal or outsourced products and services, in order to mitigate operational losses. The strategies defined must be approved by the board. OPERATIONAL RISK COMMITTEE This committee familiarizes itself with the exposure to operational risk for the bank and its subsidiaries, both overall as well as by business line, analyzes the effectiveness of the main strategies adopted to mitigate the vulnerability and impact of risk events related to operational risk, information security, business continuity and reputation risk. CORPORATE RISK DIVISION This division is responsible for defining, assessing and controlling operational risk in accordance with local regulations and international best practices. To accomplish this, the bank has established comprehensive plans for operational risk, business continuity and information security, thereby strengthening the operational risk management model approved by senior management and the board of directors. OPERATIONAL AND TECHNOLOGY RISK DIVISION 76 Annual Report 2015 Achievements in 2015 In 2015 the bank made progress on numerous initiatives and projects in several areas of operational risk management. Critical Supplier Risk Management In collaboration with the Chilean Association of Banks and Financial Institutions, the bank developed a comprehensive risk assessment methodology that takes into account operational risk, information security and business continuity for each outsourced service. This allows organizations to determine a supplier’s maturity and control environment, which complies with SBIF regulation RAN 20-7. Thus, banks can formulate their own opinion on the control environment for areas that until now were harder to define. This will also provide a common set of compliance requirements for operational risk areas for common banking industry or individual suppliers. In 2015, the pilot phase was executed by evaluating three common suppliers in the industry— Nexus, Combanc and ETF, all of which attained excellent results. Business Continuity and Disaster Recovery The bank implemented and obtained certification for a continuity program in the event of IT infrastructure failure, known as disaster recovery planning. As part of the process, it tested critical services and products to assure availability of those products and services considered priorities for its customers. The tests considered retail and companies Internet channels and mobile banking as well as call center and cashier services, all operating in contingency with functional and operating load tests. The contingency testing went even further by addressing more complex supplier scenarios and physical structural failures. The Operational and Technology Risk Division implemented improvements to the process evaluation methodology, which will keep it on the forefront of ongoing operational risk management. Operational Risk 77 04 Performance in 2015 Management’s Discussion and Analysis Economic Environment Chilean Banking System Consolidated Performance Financial Results for 2015 Risk Factors Regulatory Changes Management’s Discussion and Analysis The year 2015 was certainly not easy for either Banco de Chile or the financial industry as a whole. We faced an economic slowdown and persistently deteriorating growth expectations, low investment figures and consistently pessimistic confidence levels. In this difficult setting, the soundness and consistency of our long-term strategy, together with a solid ability to adapt to change, enabled us to end the year well with net income of Ch$559 billion and a return on average capital and reserves of 21.9%. Both of these figures make us once again the undisputed industry leader. These achievements were especially noteworthy given the economic context, as we had to put forth additional effort in several different areas to soften the impact of less-than-favorable trends in certain market factors. For example, inflation—measured as the variation in the UF— reached 4.1% in 2015. This is substantially less than the 5.7% posted last year, which resulted in a reduced contribution to revenue by our structural asset position in UF. However, we were able to successfully cope with these conditions thanks to a solid performance from our core business. Loans and demand deposits grew by 12.3% and 20.1%, respectively, which adequately offset a slight drop in margins. Similarly, net fees—a key element in our business—expanded 12.4% for the year, based primarily on contributions from our subsidiaries and higher fees from transactional services. From a volume perspective, in 2015 loans totaled Ch$24.6 trillion, leading to annual growth of 26 basis points in market share and ending the year at 18.3%. The retail segment was the main driver behind this growth with annual expansion of 15.4%. Without a doubt, mortgage loans set the trend in this segment with annual growth of 18.2%, closing the year with a balance of Ch$6.4 trillion. Robust housing demand triggered by the anticipated impact of Chile’s recent tax reform on prices, coupled with especially favorable interest rates, explained this phenomenon. This was complemented by an effective Arturo Tagle Quiroz Chief Executive Officer 80 Annual Report 2015 commercial strategy that enabled us to earn 47 basis points in market share in this product, closing 2015 with 17.6%. In consumer products, we reported growth of 11.5% for the year with a volume of Ch$3.7 trillion. These results gave us a second-place industry ranking with a market share of 21.0%, up 48 basis points over 2014. This achievement is due to a large extent to successful sales campaigns that drove loan revenue, posting a historical annual maximum of Ch$1.3 trillion in 2015. Consumer loans include the loan portfolio of Banco CrediChile. Despite a successful commercial strategy, this portfolio of Ch$803 billion in total loans was stagnant in 2015. CrediChile’s performance is consistent with our concern regarding the expected impact of economic deceleration on this segment, particularly in terms of employment. In this setting, CrediChile has focused on boosting payroll loans and strengthening sales of pre-approved loans, thus improving portfolio risk and returns. In this less dynamic environment, growth in the retail segment (individuals and SMEs) can be attributed to initiatives focused on knowing our customers better, strengthening our multi-channel approach and reinforcing service quality from the perspective of a multidimensional experience in the customerbank relationship. Our progress on these matters has enabled us to develop comprehensive, personalized value propositions that bring innovation, trust and opportunity to every interaction. In 2015 we continued to strengthen our mobile banking platform by adding new functionalities—Mi Cuenta, Mi Pass and Mi Seguro—to our existing applications— Mi Banco, Mi Pago and Mi Beneficio. This strategy of innovating in channels has been valued not only by our customers, but also internationally by the Latin American Banking Federation for contributing to the development of the regional financial market and by the publications Global Banking & Finance Review and Global Finance as the best digital bank in Chile. Banco de Chile once again led the industry in net income and profitability*, consolidating its market leadership. Flexible commercial management, together with a customer-focused strategy, were the basis for our growth in revenue and business volumes. We strengthened our value propositions through major strides in digital innovation and long-term strategic alliances. Always attentive to market opportunities, we acquired a portfolio of commercial loans for Ch$564 billion and issued Ch$156 billion in bonds on foreign markets. * Banks with more than 3% market share in loans. Management’s Discussion and Analysis 81 Management’s Discussion and Analysis These awards are a great source of pride and have positioned us as leaders in innovation. We are convinced that innovation is, and will continue to be, key in generating value for our customers, which is why we are determined to continue in this direction. As of year-end 2015, our applications boasted almost 830,000 downloads and everything indicates that this figure should continue to increase. Similarly, we signed strategic alliances with Delta Airlines and Sky Airlines. These programs will enable TravelClub points accumulated using our credit cards to be exchanged for airline miles or local and international airfare. We trust that these agreements will benefit our 1.5 million credit cardholders, who are the basis for our second place ranking in billing, with a market share of 23.4%. CrediChile implemented several initiatives to reinforce its service offering, including “CuentaChile”, a demand account that expands banking access and enables users to utilize diverse products and benefits (withdrawals, savings, discounts), as well as make use of the broad network of 2,138 Caja Chile terminals throughout the country. Also within the retail segment, in 2015 we renewed our commitment to entrepreneurship. In this spirit, we reinforced our efforts in the SME market, strengthening the use of pre-approved loans to reach a loan volume of Ch$2.8 trillion and annual growth of 9.9%. Similarly, Banco CrediChile’s Microenterprise Area, with Ch$35 billion in loans, expanded the wide variety of agreements that strengthen its market position. Our commitment to small and midsized businesses was also evident in the 75 SME gatherings we held in 43 cities throughout Chile, reaching more than 7,000 participants. We also organized 20 classroom-based financial literacy workshops that, combined with e-learning platforms, enabled us to train 28,000 micro-entrepreneurs. We provided funds for 35 entrepreneurs to attend Expo Milán 2015, where they had the chance to network and generate business opportunities. In the wholesale segment, we reported interesting achievements in loan volumes. The Wholesale, Large Companies and Real Estate Division had a successful year with annual growth of 10.6% in loans. A key milestone for this division was the effective and timely move to purchase a commercial loan portfolio for Ch$564 billion from a local bank. This transaction gave the bank a limited-risk portfolio of loans from companies that, for the most part, were already bank customers. Our in-depth market knowledge and exceptional 82 Annual Report 2015 teams of professionals enabled us to execute this transaction in record time, taking advantage of an attractive business opportunity. In a context of intense competition in the corporate market, we posted growth of 5.9% in loans within the Corporate and Investment Banking Division, prioritizing profitable growth at the core of our commercial strategy. This performance together with our achievements in the SME market provided us with total commercial loans of Ch$14.4 trillion in 2015, which represented an annual increase of 10.0% and market share of 18.1%, up 13 basis points from year-end 2014. Our leadership in the wholesale segment has also benefited by our strategic alliance with Citigroup Inc. This partnership enables us to provide comprehensive advisory services to Citi’s foreign customers in Chile as well as the bank’s customers doing business abroad. I am convinced that the recent renewal of the Connectivity Agreement between Banco de Chile and Citigroup will enable us to project in time our Wholesale Banking Division’s success with multinational companies. Our subsidiaries are a key complement to our business model. In this spirit, I would like to touch on the reactivation of the mutual fund and asset management business managed by Banchile Administradora General de Fondos, which conserved its market leading position with 21.3% of assets under management thanks to annual growth of 13.1% in average volume. This subsidiary was also recognized with 5 Salmón Awards. These accolades honor the subsidiary as the fund manager with the best risk-return ratio in the market. Banchile Corredores de Seguros also made considerable progress, confirming its ability to add value to our business model. In 2015, the subsidiary had a total stock of 1.2 million policies unrelated to loans, including record sales of 357,000 obligatory personal accident insurance (SOAP) policies. It also brokered almost UF 660,000 in insurance for SMEs and large companies, where interesting innovations in health insurance and the development of Internet and mobile banking channels played a big part. All of these factors helped the subsidiary increase its brokered premiums by 19.6% for the year. Banchile Asesoría Financiera once again played an important role in the local corporate market, participating in a large percentage of the year’s most important deals and advising both private sector companies and the Chilean government. As a result of this performance, the subsidiary received several awards: Best Investment Bank in Chile (LatinFinance) and Best International Bond, Best IPO and Best IPO Agent (Deloitte & DF). Management’s Discussion and Analysis 83 Management’s Discussion and Analysis Although 2015 was not attractive in terms of stock market activity, Banchile Corredora de Bolsa experienced important milestones such as launching an Internet platform for foreign currency trading, which provides clients enhanced security and efficiency when conducting trades. In terms of liabilities, we continued to diversify sources of funding. In 2015 we issued Ch$1.3 trillion in long-term senior bonds, of which Ch$156 billion were placed on foreign markets under our medium-term notes program. Added to this was our commercial paper program registered in the United States, which has enabled us to successfully fund short-term commercial operations. We held our leading position in demand deposits with a market share of 23.1%, which demonstrates our retail and commercial customers’ preference to safeguard their funds at Banco de Chile in a context of low interest rates. All of these elements translate into a highly competitive cost of funds. In addition, we efficiently managed risks, including credit, market and operational risk. With respect to credit risk, we posted a loan loss provisions ratio of 1.3% of total loans while our past-due portfolio accounted for 1.2% of total loans, thus demonstrating our portfolio’s exceptional credit quality and positioning us favorably with respect to our main competitors. Provision expenses in 2015 include Ch$31 billion in additional provisions, which are not associated with any specific customer or business but rather with our conservative approach to risk. Net of this extraordinary effect and the increase in the exchange rate, charge-offs would have represented 1.1%. Our commercial achievements reflect our profound commitment to our customers’ development, accompanying them throughout their life cycle. In this sense, we are extremely satisfied to know that we are meeting our customers’ expectations and that they sense ongoing improvement in our quality standards. Our net customer recommendation index reached 71% in 2015, marking considerable progress over the prior year, which reflects the results of continuing staff training efforts and improving processes. In the area of operational risk, we continue to implement improvements in business continuity, satisfactorily navigating successive stress tests, known as Disaster Recovery Planning. We have also focused part of our efforts on operational 84 Annual Report 2015 optimization and security. With this in mind, we have implemented document automation software and image-based approval and clearing processes, changes that will lead to greater productivity. In parallel, we replaced 60% of our ATMs to meet better security standards (DL222) and set up transactional terminals at Servipag locations to provide money transfer services. We also made strides in technology, applying innovations and best practices in resource management, thus increasing efficiency and decreasing response time. To complement these initiatives, we continued to prioritize cost control efforts. In 2015 we posted an efficiency ratio of 44.1%. Although slightly below the 2014 figure (corrected to account for extraordinary factors), this achievement gives us a strong industry position in this area. In matters of human capital, we continued to make progress on efforts to build a homogeneous, distinctive and unique culture, founded on our commitment to the beliefs, values and attributes defined by the corporation. During the year, we implemented important initiatives in this area, including a program called “Chile’s Team”, to recognize more than two thousand associates for exemplifying our corporate values. As part of our corporate social responsibility programs, we participated in numerous initiatives. Two in particular stand out: our collaboration with the Teletón campaign, for which we doubled efforts, expanding our presence inperson and remote channels for collecting funds; and the alliance with Desafío Levantemos Chile, through which we were one of the first companies to provide support for the victims of the earthquake and mudslides that struck northern Chile. All these achievements are only possible thanks to the commitment and dedication of an exceptional team of associates whose professionalism, team spirit and profound sense of ethics come together each day to build the unique culture for which Banco de Chile is known. Lastly, I would like to express my appreciation for the trust placed in me by the Board of Directors of Banco de Chile and for the dedication of our 14,973 associates. I would like to acknowledge their commitment and invite them to continue to build the best Banco de Chile. Management’s Discussion and Analysis 85 Economic Environment The Global Economy Emerging economies slowed while oil and copper prices dropped substantially The U.S. economy continued to gain momentum and ultimately raised interest rates, mainly because of its robust job market Europe expanded at the fastest pace seen in five years, but continued its highly expansionary monetary policy Dragged down by Brazil, Latin America posted zero growth and the impact of a globally strong dollar and reduced prices of export goods left their mark on growth and inflation figures 86 Annual Report 2015 The global economy continued to show diverging trends between developed and emerging nations, in a context marked by diminishing estimates for potential growth. The developed world—with important exceptions like Japan—continued to gain strength, while the emerging world once again posted declines in GDP growth rates. In particular, despite continuing to grow by more than double global figures, China’s annual growth rate has fallen by close to 4 percentage points over the past five years. The effect of deceleration in emerging economies, especially China, sharply impacted commodities prices. The WTI oil price fell 30% in 2015 (following a 46% reduction the prior year), while copper prices dropped 26%. Although estimates from several sources, including the IMF, point toward a recovery in raw material prices over the medium term, consensus does not expect prices to return to 2011 levels. In addition, in 2015 pronounced differences were observed in economic policy measures, both within the developed world and in emerging countries. While the U.S. Federal Reserve raised its monetary policy interest rate by 25 basis points, the European Central Bank held its refinancing rate at zero and continued its quantitative easing program, moves that made the regions’ interest rates more divergent and boosted the global strengthening of the dollar. The effect of reduced oil and metals prices was felt strongly in Latin America. Dragged down by Brazil, estimates for the region for 2015 speak of contraction while IMF forecasts for 2016 predict limited improvements in economic activity. As a result of local currencies depreciating against the dollar, several inflation measurements expanded visibly above averages from recent years, prompting numerous central banks to raise interest rates despite low economic growth. Market consensus points toward a more robust global economy in 2016 with a growing role played by developed countries. However, certain elements of risk must be considered, especially given the lack of comparable periods that enable us to envisage the potential impacts. One of these is the interest rate hikes that the U.S. Federal Reserve is expected to continue to implement. Albeit a reflection of a more sound economy, these increases represent a risk of capital outflows, mainly from emerging economies. A second risk is related to the potential effects of greater-than expected deceleration in China. Persistent inflation and weaker terms of exchange could prompt more severe adjustments in the domestic spending levels of several emerging economies. Economic Environment 87 Economic Environment The Chilean Economy Once again, the Chilean economy posted growth below long-term trends as a result of sluggish internal demand The job market has been stronger than expected, although thanks to exceptional factors such as expansionary fiscal policy and a robust construction industry. However, unemployment is expected to rise in 2016 Inflation remained consistently above the Central Bank’s target range as a result of currency depreciation. Given these circumstances, the Central Bank began raising interest rates The market consensus once again points toward growth below trends in 2016. However, economic recovery (or weakening) will depend on the evolution of global risks and local expectations 88 Annual Report 2015 Based on official figures for Chile’s monthly economic activity indicator (Imacec), the economy grew 2.0% in 2015, marking the second straight year of expansion below long-term trends following growth of 1.9% in 2014. To a large extent, this was the result of international conditions marked by sluggish growth in emerging countries, falling commodities prices and a local context where consumer and corporate confidence remained very low. From a demand perspective, investment figures once again posted low growth, driven by a sharp drop in machinery and equipment, which deducted 0.8 percentage points from growth rates in the first half of the year. However, the third-quarter recovery in this component led investment spending to expand 0.7% in 2015, in accordance with the base scenario presented by the Central Bank in its monetary policy report for December. Consumption was more robust with growth of around 2.4% (based on the Central Bank’s base scenario) due to, among other things, the impact of expansionary fiscal policy. Exports fell in 2015, driven by a weak performance from mining shipments, while imports also decreased with respect to the prior year. One element that continually surprised the market was the low unemployment rate (closing the year at 5.8%), despite persistently weak economic growth. This, to a large extent, was due to job creation of over 2.0% for the year in the third quarter, although that was influenced by specific factors such as public employment and a construction boom. Inflation remained above the Central Bank’s target range (between 2.0% and 4.0%), fundamentally because of the peso’s depreciation with respect to the dollar. In this context, the CPI posted an annual variation of 4.4% in December 2015, with all underlying measurements above the reference range. In this setting, the Central Bank began a gradual cycle to withdraw monetary stimulus and increased the reference rate by 50 basis points (to 3.5%) during the last quarter. According to both the December monetary policy report and minutes from its board meetings, the main reason for initiating interest rate hikes was persistent, above-target inflation and the risk of second-round effects. Furthermore, the board has implied that there is room to continue rate hikes in 2016. The lower copper price strongly impacted the country’s fiscal balance, which was reflected once again in a budget deficit as a result of reduced mining revenue. While the 2016 budget calls for smaller growth in spending (to 4.4% from 8.6% in 2015), the drop in copper prices will once again lead to a deficit this year. Trends in GDP and Internal Demand (Annual percent change) 10 8 6 4 2 0 -2 1Q13 2Q13 3Q13 4Q13 1Q14 2Q14 GDP 3Q14 4Q14 1Q15 2Q15 3Q15 Internal Demand Job Market (Percentage and annual percent change, respectively) 7 6 5 4 3 2 1 0 Dec-12 Dec-13 Dec-14 Unemployment rate Dec-15 Salaried employment Inflation (Annual percent change) 6 5 4 3 2 1 0 Dec-12 Dec-13 CPI Dec-14 Dec-15 CPI excluding food and energy Economic Environment 89 Chilean Banking System During 2015, the local banking industry faced numerous challenges, including a complex economic environment, increased regulatory and operational requirements and a reduction in brokerage margins as a result of intense competition. Despite these conditions, the industry’s sound judgment and ability to adapt enabled it to end the year with favorable results that, although slightly below 2014, demonstrate the soundness for which the Chilean banking industry is known. The effects of an economy growing at rates below its potential and outlooks constantly being revised downward were not fully reflected in the local banking industry’s business volumes. These impacts were partially offset by variations in some market factors, mainly by the considerable increase in the exchange rate. However, tighter competition and reduced inflation impacted margins and, therefore, results. Also in 2015, the SBIF instituted a standard method for calculating loan loss allowances for mortgage loans and introduced new standards for managing liquidity risk (only for informational purposes in 2016), based on guidelines established by the Central Bank. The Finance Ministry formed a working group to draft a proposal to modify the General Banking Law in order to make progress on three fronts: (i) strengthening the SBIF’s corporate governance and independence, (ii) implementing Basel III in Chile, and (iii) defining mechanisms for banking resolutions. Based on that proposal, the Finance Ministry prepared a bill scheduled to be sent to congress for debate in 2016. In other industry news, in 2015 the merger between CorpBanca and Itaú was approved and BCI was authorized by the U.S. Federal Reserve to purchase City National Bank of Miami. Inversiones La Construcción took control of Banco Internacional after purchasing a share package from Bainter and BTG Pactual was licensed by the SBIF to begin banking operations in Chile. 90 Annual Report 2015 Business Volumes The industry posted nominal growth of 10.7% in total loans, which is slightly above the 2014 figure. In real terms, industry loans expanded 6.4% in twelve months, exceeding the 4.7% recorded during the prior year. It is important to point out that industry loan figures showed several different trends in 2015. From a product perspective, mortgage loan growth was consistently the main driver of this expansion throughout the entire year. Commercial and consumer loans, in turn, performed less well during the year. Commercial loans—accounting for 60% of total industry loans—reported a 9.2% nominal growth for the year, which represents real growth of 4.9%. In contrast to consumer loans, this product family modestly accelerated during the year; from real growth rates LTM of around 3.0% during the first half of the year to a real annual increase of nearly 4.7% in the second half of the year. This weak start was a reflection of the corporate sector’s uncertainty in a context of multiple reforms and contracting investment in the mining industry as a result of the impact of China’s economic deceleration on metals prices (especially copper). Furthermore, the slight recovery seen towards the end of the year seems to be related primarily to the sharp increase in the dollar with respect to the Chilean peso (16.9% in 2015), a variation that impacted loans denominated in foreign currency. Similarly, growth in commercial loans and foreign trade loans was also exceptional. Mortgage loans, which represent 27% of the industry’s total portfolio, seemed unaffected by macroeconomic conditions. In line with trends observed in prior years, these loans reported sustained growth throughout 2015, posting nominal and real growth of 15.0% and 10.5%, respectively. This can be attributed to three factors: (i) VAT will begin to be levied on the construction industry in 2016, which boosted property sales to avoid any possible increase transferred to buyers; (ii) an environment of low long-term interest rates that has stimulated new loan applications, and (iii) a sustained increase in prices within the real estate sector over the past five years, which has led consumers to buy now to dodge further price increases. These trends can be expected to slacken in the future, although everything indicates that this product family will continue to be the main driver of business volume expansion in 2016. Total Loans* (In billions of nominal Chilean pesos) 133,873 109,020 120,627 14,676 16,005 17,805 27,129 31,656 36,412 67,214 72,966 79,656 2013 Consumer 2014 2015 Mortgage Commercial * Excludes foreign subsidiaries. Chilean Banking System 91 Chilean Banking System Consumer loans performed modestly and stably with real LTM growth rates of around 3.5% during the year. In line with solid private consumption figures, this figure is well below prior year real annual growth figures of 9.2% and 8.7% in 2012 and 2013, respectively. The expansion recorded in 2015 demonstrates persistently pessimistic consumer outlooks, accentuated by decelerating purchasing power. In order to safeguard a suitable risk-return ratio, the banking industry stiffened its loan assessment processes in light of the prevailing economic environment and regulations restricting proper allocation of prices in certain segments. However, consumer loans reported nominal annual growth of 9.0%, equivalent to only 4.8% in real terms. Cash advances and installment loans on credit cards were the products that showed the greatest increase, with nominal expansion of 20.5% and 9.8%, respectively. In terms of liabilities, demand deposits performed very well with a 16.9% increase, followed by long-term debt with 14.7% and time deposits with 7.7% (all nominal terms). The elevated growth in deposits is due to interest rate conditions that have led to a consumer preference for liquidity. In effect, during 2015 the monetary policy rate stayed at 3.0% for almost the entire year, while inflation was persistently above the upper limit of the Central Bank’s target range. Long-term funding posted double-digit growth, which—albeit less than in 2014—demonstrates the banking industry’s significant activity in local and international debt markets in recent years, sustained by high credit ratings and very favorable liquidity conditions. Like last year, senior bonds explained a large part of the increase in debt issued, growing 19.1% nominally with respect to 2014. System capital posted nominal annual growth of 7.0%, totaling Ch$15.4 trillion as of year end. Among solvency indicators, the industry’s Basel Index was 12.6% (in October 2015), down from 13.4% as of year-end 2014, as a result of the high basis of comparison for financial results and growth in assets. 92 Annual Report 2015 Financial Results Banking system net income totaled Ch$2.2 trillion as of December 2015, an 11.0% decrease from the prior year. As a result, system profitability fell 3.5 percentage points, posting returns on average capital and reserves of 15.3%. The main factors for this decrease include increased operating expenses, taxes and loan loss provisions, partially offset by increased revenue. In 2015 revenue expanded nominally by 2.4%, explained primarily by an increase in net fees (7.9% nominal) and net interest income (0.9% nominal). The increase in net fees is particularly noteworthy given the successive regulations implemented in the last two years, some of which restrict income in the brokerage business from insurance and take away flexibility from rate adjustments contained in financial service transaction agreements. The instability experienced by financial markets has translated into decreased securities brokerage and fund management activity. The moderate growth in net interest income is due mainly to inflation of 4.1% for 2015 (measured as the variation in UF) falling well below the 5.7% recorded in 2014. This significantly impacted the contribution from the structural net asset position in UF maintained by the industry. This was coupled with constant pressure on credit margins because of intense competition, particularly in the wholesale market. Both elements were partially offset by growth in loan volumes and assets in general, ending the year with a ratio of operating revenue to average interest earning assets of 5.50%, down from 5.94% in 2014. Results and Returns (In billions of nominal Chilean pesos, except percentages) 2,482 16.4% 2013 Net provision expenses increased 2.6% nominally for the year, totaling Ch$1.6 trillion in 2015. This increase compares positively to the 16.7% growth recorded in 2014. This improvement can be attributed to a moderate increase in loan loss provisions, partially offset by an increase in recovery of charged-off loans 2,209 1,916 Net income 18.9% 2014 15.3% 2015 Return on average capital and reserves Chilean Banking System 93 Chilean Banking System (11.3%). The industry also saw a 47.0% decrease in additional provisions. It is important to note that the portfolio expense ratio (net provision expenses to average loans) decreased from 1.33% in 2014 to 1.24% in 2015, which demonstrates the industry’s conservative risk management in a setting of greater uncertainty, particularly in employment matters. Operating expenses rose 5.2% in nominal terms. This increase is due to increased payroll and administrative expenses, which include the effect of past inflation and an appreciated dollar, as well as regulatory changes that involved increased costs to prepare and implement technologies to boost security and maximize operating time for ATMs. This, coupled with limited growth in operating revenue, led to a weakening of 139 basis points in the industry’s efficiency ratio. In 2015 the industry also faced increased tax expenses. This rise can be explained by a lower basis of comparison in 2014—due to the tax reform—when deferred tax benefits totaling almost Ch$145 billion were recognized. The income tax rate also rose from 21.0% in 2014 to 22.5% in 2015. 94 Annual Report 2015 Banking System Results (Figures in millions of Chilean pesos) Income Statement 2013 2014 2015 % Change 2015/2014 7,265,752 8,623,427 8,828,364 2.4% Net interest income 4,876,514 6,096,646 6,152,502 0.9% Net fees Operating revenue 1,292,199 1,394,669 1,504,339 7.9% Net gains from trading and brokerage activities and foreign exchange transactions 910,332 968,305 976,290 0.8% Other operating income 186,707 163,807 195,233 19.2% Loan loss provisions (1,365,208) (1,593,756) (1,634,424) 2.6% Operating expenses (3,625,218) (4,269,548) (4,493,450) 5.2% Investments in other companies Income before taxes 93,401 19,819 24,610 24.2% 2,368,727 2,779,942 2,725,100 (2.0%) Taxes (452,735) (298,417) (516,205) 73.0% Net Income 1,915,992 2,481,525 2,208,895 (11.0%) 2013 2014 2015 16.43% 18.90% 15.28% Main Ratios Return on Average Capital and Reserves Operating Revenue / Avg. Interest Earning Assets Efficiency Loan Loss Allowances / Avg. Loans Basel Index 5.57% 5.94% 5.50% 49.89% 49.51% 50.90% 1.28% 1.33% 1.24% 13.32% 13.39% 12.61%* * Value as of October 2015. Most recent figure available. Chilean Banking System 95 Consolidated Performance RETAIL SEGMENT Individuals and SMEs Strategic Pillars • Reinforce commercial productivity and profitability model in distribution network; • Enhance service quality and our value offering; • Strengthen leadership in all regions throughout Chile; • Continue to promote multi-channel approach; • Create value through cross-sales between companies and individuals; • Further cultivate ties with customers. Management Perspective “Because we understand that business is changing and want to preserve our leadership over time, we are modifying our branch customer service models, strengthening our advisory role and placing the customer at the core of what we do, adapting to new technology and staying at the industry forefront in mobile banking. We will continue to drive innovation and business intelligence as the focus of our commercial model, which we see as opportunities to create value for customers.” Eduardo Ebensperger, Commercial Banking Division Manager. Income Before Taxes - BCh$ 243 37% 2014 IBT 255 41% 2015 Share of consolidated net income Performance in 2015 The year 2015 was a period of major achievements in several different areas. The division had record sales in consumer and mortgage loans. As a result, the Retail and SME Banking Division posted total loans of Ch$12.7 trillion, representing annual growth of 16.5%. This expansion, together with a larger customer base, especially focused on high-value segments (+15% YoY), the use of business intelligence to optimize sales campaigns by channel, a reduction in attrition rates and excellent credit risk management, in both the retail and SME sub-segments, enabled this division to attain income before taxes of Ch$255 billion, marking an improvement of 4.9% over 2014. Banco CrediChile Strategic Pillars • Strengthen the value proposition through CuentaChile; • Boost use of remote channels; • Expand corporate social responsibility efforts through transparent communications and financial literacy; • Reinforce alliances and agreements with companies; • Continue to consolidate position in microenterprise segment; • Optimize operational excellence. Management Perspective “We broadened our customer base and reduced risk levels by selling pre-approved loans and strictly controlling processes. We continued to improve our value proposition through CuentaChile, which currently offers the same features provided to higher-income customers. Lastly, we are strengthening remote channels and organizing a variety of activities to expand our customers’ financial literacy.” Juan Cooper, Consumer Banking Division Manager. 96 Annual Report 2015 Income Before Taxes - BCh$ 41 6% 2014 IBT Performance in 2015 48 8% 2015 Share of consolidated net income In 2015, we preserved our high market share in loans (19%), despite low portfolio growth. Average deposits grew 11% through payroll agreements with companies and microenterprises (139,000 payroll deposit accounts and 77,000 payroll loan agreements). Growth in remote channels was key to increasing availability for customers, which enabled the division to attain a net customer recommendation index above 84%. These actions, together with effective margin management, strict cost controls and reduced portfolio risk, enabled CrediChile to offset to a large extent the drop in loan activity. WHOLESALE SEGMENT Wholesale, Large Companies and Real Estate Strategic Pillars • Improve efficiency and commercial productivity; • Increase cross-sales with retail segments through payroll deposit services and supplier payments; • Assist customers with regional growth plans; • Develop specialized solutions and optimize remote customer service channels; • Continue to reinforce commercial systematization model as the core of business development. Income Before Taxes - BCh$ 147 23% 2014 IBT Management Perspective “Staying close to customers is key in this business. We have strengthened our commercial model to address this challenge, maintaining excellent quality standards with a customer recommendation index above 80%. This is based on 19,900 customer visits conducted in 2015, covering 100% of our portfolio. This strategy explains the bank’s leading position as a supplier of financial services to the country’s most important companies. We will continue to be close to our customers as we believe that the best formula for taking advantage of opportunities and mitigating risks in difficult years is to strengthen this bond.” Eduardo Ebensperger, Commercial Banking Division Manager. 131 21% 2015 Share of consolidated net income Performance in 2015 The year 2015 was a period of consolidation for this division, which leveraged its teams’ capacities and its business vision, capitalizing on attractive opportunities arising in the market. A relevant milestone for the year was the successful structuring to purchase a portfolio of Ch$564 billion in loans. This transaction stood out for its swift and skillful execution. Overall, the division posted annual growth of 10.6% in loans, with a portfolio of Ch$6.6 trillion. Similarly, in-depth knowledge of and closeness to customers enabled it to effectively manage credit risk. These efforts translated into income before taxes of Ch$131 billion, or 21% of the bank’s total income before taxes. Corporate and Investment Banking Division Strategic Pillars Maintain market leadership through: • the best local, regional and global solutions for customers; • innovative, comprehensive and personalized products and services; • simple and effective distribution of products and services with strategic advising for customers; • support for local customers with regional business ventures and for multinational corporations investing in Chile; • a strategy of continually evolving solutions and customer service in remote channels. Management Perspective “In a competitive market, our constant focus is on understanding our customers’ needs and providing them first-rate, comprehensive solutions. Continual improvement is our basic premise, making our processes more and more efficient and relying on technology to reach customers quickly and effortlessly. In this spirit, we have incorporated new procedures and processes to improve service quality, which is reflected in a customer recommendation index above 80% for the Corporate and Investment Banking Division.” Alain Rochette, Corporate and Investment Banking Division Manager. Income Before Taxes - BCh$ 143 117 22% 19% 2014 2015 IBT Share of consolidated net income Performance in 2015 A record number of major deals gave the Corporate and Investment Banking Division an attractive bottom line despite unfavorable market factors. Thus, the division’s 2015 performance confirms its leadership in the different corporate market segments and the confidence placed in it by local and multinational companies as a result of its highly skilled team of professionals. This is reflected in loans for the period expanding 5.9% for the year despite intense price competition and average demand deposits of Ch$1.9 trillion, up 19% for the year, prompted by novel transactional products with international customers, among other factors. These achievements enabled the division to partially mitigate onetime credit risk incidents, which explain the annual decrease in income before taxes. Consolidated Performance 97 Consolidated Performance TREASURY Strategic Pillars • Generate solutions for customers using financial products; • Increase coverage of currency trading platform; • Expand distribution capacity of Sales and Structured Products Area; • Continue diversifying sources of funding. Income Before Taxes - BCh$ 42 7% 2014 IBT Management Perspective “The focus in 2015 was on preparing the Treasury to face the new regulatory environment. In this spirit, we successfully added infrastructure and trained teams to comply with Dodd Frank, Volker Rule, Emir and local liquidity standards, based on Basel III. We also began operating with Comder and continued to complete phases of the Murex project. Undoubtedly, all of this progress leaves us well prepared for addressing future challenges.” Sergio Karlezi, Treasury Division Manager. 98 Annual Report 2015 31 5% 2015 Share of consolidated net income Performance in 2015 In 2015, the Treasury Division set a new record in bond placements with more than UF50 million issued. This will enable the bank to competently address regulatory changes in liquidity matters and to finance the asset growth of the commercial areas at competitive rates and suitable terms. In spite of the challenging business environment, the Treasury Division exceptionally managed interest rate risk, which partly enabled it to deal with unfavorable interest rate curves to manage mismatches and reduced inflation. As a result, the Treasury Division reported income before taxes of Ch$31 billion, or 5% of the bank’s total income before taxes. SUBSIDIARIES Income Before Taxes - BCh$ Strategic Pillars • Complement Banco de Chile’s value offering through specialized financial services; • Leverage the bank’s customer portfolio through value propositions strengthened by securities brokerage, mutual fund management and investment, financial advisory and insurance brokerage services, among others; • Maintaining a constant focus on the customer, aligning strategy, culture and values. 39 34 5% 2014 IBT 6% 2015 Share of consolidated net income Performance in 2015 The bank’s subsidiaries collectively contributed income before taxes of Ch$39 billion in 2015, surpassing the 2014 figure by 16%. The performance by Banchile Administradora General de Fondos was particularly noteworthy, with a large increase in business volumes, as was that of Banchile Corredores de Seguros, which had a strong commercial performance with record brokerage levels. Banchile Asesoría Financiera participated in several transactions, boasting an important increase in revenue. Banchile Administradora General de Fondos Average Assets under Management BCh$ 5,507 2014 6,230 2015 Performance in 2015 In 2015, Banchile AGF added eight new funds to its value offering: six structured funds, one money market fund and one international capitalization fund. Thanks to client advising through its Active Portfolio program and other initiatives, the subsidiary posted growth of 13.1% in average assets under management, mainly due to increased investments in balanced and international funds, which translated into a market share of 21.3% as of December 2015. Similarly, the entity registered 5,000 new users in its Active Portfolio program and 33,400 new investors (443,000 in all). Lastly, the subsidiary created a Distribution Division for institutional clients. This unit is charged with covering the segment’s needs, adding value and improving the bank’s market presence. Banchile AGF’s strong performance was recognized with 5 Salmón Awards in 2015. Banchile Corredores de Bolsa Traded Volumes BCh$ 7,195 2,173 2014 2015 Performance in 2015 In a complex business context and in line with industry figures, Banchile Corredores de Bolsa posted a reduction in traded volumes in 2015. However, the subsidiary ended the year among the five brokers with the highest sales volumes. In this setting, and with a look towards the future, Banchile CB strengthened its value proposals, especially for institutional investors, promoting comprehensive and global customer interactions with a broad range of products. The subsidiary also implemented an online foreign currency trading platform for use by bank customers from any division, facilitating transactions and increasing security. Banchile CB was honored, together with Banchile Citi Global Markets, as the “Best IPO Agent” and “Best IPO” at the 2015 Financial Leader Awards. It was also included among the 50 best places to work in the ranking Great Place to Work. Consolidated Performance 99 Consolidated Performance Banchile Corredores de Seguros Brokered Premiums MCh$ 17,474 14,615 2014 2015 Performance in 2015 The year 2015 was a period of major achievements for Banchile Corredores de Seguros, thanks to an effective strategy to meet the needs of the bank’s different customer segments. As a result, the subsidiary consolidated its multi-channel initiative and substantially strengthened the Internet channel and its presence in digital media and social networks. Along the same lines, in 2015 Banchile launched “Mi Seguro”, an innovative mobile application that facilitates access to the subsidiary’s servers and allows customers to resolve their requests quickly and easily. The subsidiary posted record online sales of 357,000 obligatory personal accident insurance (SOAP) policies, brokered close to UF660,000 in policies in the companies segment and surpassed online sales records of customer protection policies. It also made significant strides on cross-sales to bank customers, attaining a total stock of 1.2 million in customer protection insurance policies. Banchile Asesoría Financiera Total Revenue MCh$ 16,409 10,806 2014 100 Annual Report 2015 2015 Performance in 2015 Despite complex economic conditions, Banchile Asesoría Financiera performed very well in 2015. The subsidiary had a record year with total revenue of Ch$16.4 billion, up 52% from 2014. It also strengthened its positioning by participating in and leading several deals on the local market. Worth special mention is its performance in mergers and acquisitions, where it sought out cross-border transactions, for which the Citigroup alliance was key. This performance was confirmed by several recognitions, including “Best Investment Bank in Chile”, awarded by LatinFinance. Socofin Performance in 2015 With one of its best performances in the last three years, Socofin recovered Ch$46 billion in charged-off loans for the Consumer and Commercial Banking Divisions and signed more than Ch$40 billion in customer payment agreements. More complex portfolios were incorporated over the year and strategies aligned with the new insolvency and Re-entrepreneurship Law were defined. Promarket Performance in 2015 Promarket comprehensively manages customer pre-approvals for Banco de Chile with coverage from Iquique to Puerto Montt. In 2015, the subsidiary’s main focus was on building skills to improve productivity, training 100% of its teams on its sales methodology. These efforts resulted in sales of more than 110,000 products organization-wide. In 2016, Promarket will concentrate efforts on moving forward with its sales methodology at all levels, improving coordination with the bank’s segment and product areas and generating synergies and more effective management. Banchile Securitizadora Performance in 2015 Banchile Securitizadora provides customers with first-rate expertise in structuring and placing securitized bonds, responding to their needs for financing backed by cash flows from assets like mortgage notes, accounts receivable, credit cards, auto loans or future cash flows. Banchile Trade Services Limited Performance in 2015 Banchile Trade Services Limited is constituted in Hong Kong to facilitate foreign trade operations in Asia—especially China—for Chilean customers. On May 29, 2014, the bank’s board of directors agreed to dissolve this subsidiary. The dissolution process is currently underway. Consolidated Performance 101 Financial Results for 2015 Banco de Chile recorded a net income of Ch$559.0 billion for the year 2015, representing market share of 25.3%, and a return on average capital and reserves of 21.9%. These indicators position the bank once more at the top of its industry in both net income and profitability*. Income Statement (In millions of nominal Chilean pesos, except percentages) Net interest income Net gains from trading and brokerage activities and foreign exchange transactions Net financial income Net fees and commissions Other operating income 2014 2015 % Change 1,245,058 1,219,133 (2.1)% 99,684 93,857 (5.8)% 1,344,742 1,312,990 (2.4)% 272,188 305,979 12.4 % 29,472 27,386 (7.1)% Operating revenue 1,646,402 1,646,355 (0.0)% Loan loss provisions (283,993) (303,062) 6.7 % Net operating revenue 1,362,409 1,343,293 (1.4)% Operating expenses (714,662) (726,238) 1.6 % Income attributable to affiliates 2,861 3,672 28.3 % Taxes (59,527) (61,730) 3.7 % Consolidated net income for the year 591,081 558,997 (5.4)% In a complex business setting, characterized by continual revisions to economic growth capacity, the bank’s net income for 2015 was based on: • A proven revenue generating capacity, which managed to offset the unfavorable conduct of certain market factors—particularly inflation—as compared to 2014, thanks to a solid performance from its core business (loans, liabilities and fees, etc.). • A highly competitive liability structure, which gives the bank one of the lowest cost of funds among its peers as a result of the bank’s relative advantage in noninterest bearing liabilities and also from a proactive funding strategy reflected in the issuance of long-term debt instruments in Chile and abroad, under attractive conditions. * Banks with more than 3% market share in loans. 102 Annual Report 2015 • Efficient credit risk management, with a 6.7% increase in provisions over 2014, explained by an expanded loan portfolio, more additional provisions and a negative exchange rate effect, among other factors. • Moderate growth in operating expenses, at a rate of 1.6% for the year, as a result of a high basis of comparison (due to non-recurring expenses in 2014), which was partially offset by salary adjustments and the effect of a depreciated Chilean peso on technology and related service contracts. Operating Revenue Banco de Chile posted an operating revenue of Ch$1.65 trillion in 2015, which is practically equal to the 2014 figure. This highlights the bank’s ability to generate revenue through customer income, which allows it to effectively deal with the variability of certain uncontrollable market factors like inflation. This is possible, in part, thanks to its diversified business model, where each segment accounts for a considerable portion of the corporation’s operating revenue. Operating Revenue (In billions of nominal Chilean pesos and percentages) 1,646 1,646 +0.0% 272 306 1,345 1,313 a. Net Financial Income Banco de Chile’s net financial income totaled Ch$1.31 trillion in 2015, a slight decline of 2.4% over 2014. This reduction was the result of: • A lower variation in the UF in 2015 (+4.1%) with respect to 2014 (+5.7%). This 1.6 percentage point gap meant a reduced contribution (inflation revenue) from the bank’s net asset position. This impact in inflation revenue was partially offset by the effect of nominal interest rates—which fund part of this position—slightly below average 2014 rates (especially in the first half of 2015). The net impact of these two effects was a decrease of around Ch$58.8 billion in net financial income. 2014 2015 Finance income Fees Other Operating Revenue by Business Area (% of total operating revenue) 27.9% Wholesale 8.9% 2.2% Subsidiaries 61.0% Retail Treasury 13.1% Corporate and Investment Banking • Annual decrease of 5.8% in net gains from trading and brokerage activities and foreign exchange transactions, which totaled Ch$93.9 billion in 2015. This reduction stemmed primarily from a lower gain from foreign exchange transactions of around Ch$12.9 trillion, where the positive effect of the greater depreciation of the Chilean peso in 2015 on the bank’s asset position in foreign currency that hedges its exposure to dollar-denominated expenses was offset by poorer results from accounting hedges (net of adjustments in 14.8% Wholesale, Large Companies and Real Estate 10.5% CrediChile 50.5% Individuals and SMEs Financial Results for 2015 103 Financial Results for 2015 foreign currency). The lower gain from foreign exchange transactions was, in turn, partially offset by an increase in financial income of Ch$7.0 billion, mainly related to a minor charge for derivative counterparty valuation adjustments in 2015 as compared to 2014. This suggests that the negative impacts on the bank’s net financial income were mostly related to external factors. In this sense, the bank’s internal management efforts are worth highlighting as they allowed it to offset an important part of the above effects through: • Annual expansion of 8.4% in average total loans, attributable mainly to the retail segment (12.3% in average balances) and to a lesser extent in the wholesale segment (3.5% in average balances). This offsets a slight reduction in average loan margins as a result of several factors, including: (i) a change in the product mix stemming from proportionally larger growth in mortgage loans, (ii) greater competition, particularly in the wholesale segment and (iii) regulatory effects (adjustments to the maximum conventional interest rate). • Annual growth of 14.1% in average demand deposits, which offset the impact of reduced nominal interest rates (on average as compared to 2014) on the contribution of this source of funding. • An increase in income from maturity mismatches, due to greater differentials between short- and long-term interest rates (a steeper slope in interest rate curves) in 2015 with respect to 2014. b. Net Fees and Commissions Banco de Chile reported net fees and commissions of Ch$306.0 billion in 2015, which implies annual growth of 12.4% over the Ch$272.2 billion recorded in 2014. The increase in this item stemmed from improved performances by several products that generate fees, particularly greater activity in the businesses managed by some subsidiaries (mainly mutual funds, advisory services and insurance brokerage), as well as increased revenue from transactional series such as current accounts, demand accounts, lines of credit and cash management services, among others. At a segment level, the larger increase in commissions occurred in the retail segment, where retail transactional services, mutual fund management and insurance brokerage are concentrated. 104 Annual Report 2015 Net Fees and Commissions by Product (In millions of nominal Chilean pesos, except percentages) Product Change 2015/2014 76,843 65,198 74,648 64,950 58,521 54,345 Mutual funds Current accounts, debit accounts, lines of credit and ATMs Insurance 26,240 25,127 27,342 25,413 25,015 22,437 10,871 6,081 6,325 7,873 7,424 5,010 Loans, factoring and collections Letters of credit, guarantees and foreign trade Cash management and custody services Financial advising Securities brokerage Credit cards 2015 +17.9 % +14.9 % +7.7 % +4.4 % +7.6 % +11.5 % +78.8 % (19.7)% +48.2 % (7,250) (4,246) Other % Change +70.7 % 2014 Net Fees and Commissions by Business Area (% of total net fees and commissions) 8% Wholesale, Large Companies and Real Estate 5% Corporate and Investment Banking 39% Individuals and SMEs 40% Subsidiaries 8% CrediChile Financial Results for 2015 105 Financial Results for 2015 In mutual fund management, net fees and commissions rose from Ch$65.2 billion to Ch$76.8 billion. This annual increase of 17.9% was due to the market leadership of the subsidiary Banchile AGF, which in 2015 attained market share of 21.3% in industry assets under management as a result of annual growth of 13.1% in average volumes and an 8.2% increase in the number of investors. In transactional services, the bank recorded an increase of 14.9% in revenue from managing current accounts, lines of credit and demand accounts as well as ATM transactions. These items provided net fees and commissions of Ch$74.6 billion in 2015 (Ch$65.0 billion in 2014), driven by the positive effect of changes in interbank rates for ATM transactions, in addition to a greater number of transactions, especially in remote channels. In the wholesale segment, revenue from cash management and custody services increased from Ch$22.4 billion in 2014 to Ch$25.0 billion in 2015, as a result of greater custody activity with average volumes growing 11.5% for the year. Insurance brokerage income posted annual growth of 7.7%, to Ch$58.5 billion in 2015, compared to Ch$54.3 billion in 2014. This increase was the result of excellent commercial management by Banchile Corredores de Seguros. The subsidiary managed to expand brokered premiums by 19.6%. This performance was the result of several initiatives launched during the year that led to records in variables such as SOAP sales with 357,000 policies, customer protection insurance with a stock of 1.2 million policies and a cross-sales ratio of two times the bank’s customers. Fees and commissions from financial advisory services grew 78.8% for the year from Ch$6.0 billion in 2014 to Ch$10.9 billion in 2015. This increased revenue was related mainly to one-time effects for mergers and acquisitions and liability structuring and restructuring deals for large local and multinational corporations. The strong performance from fees and commissions increased its contribution to operating revenue from 16.5% in 2014 to 18.6% in 2015. Banco de Chile still maintained its industry leadership in this item with a market share of 20.3% as of December 2015. 106 Annual Report 2015 Loan Loss Provisions Despite the weak economic context prevailing in 2015, Banco de Chile recorded net provision expenses of Ch$303.1 billion for the year, up only 6.7% from 2014. More importantly, the growth in net provision expenses was related to non-recurring factors, while the intrinsic credit quality of the aggregate portfolio actually improved in net annual terms. Loan Loss Provisions and Allowance for Loan Losses (In millions of nominal Chilean pesos, except percentages) 2014 2015 % Change (303,479) (320,068) 5.5 % (4,324) (5,022) 16.1 % (22,499) (30,921) 37.4 % 46,309 52,949 14.3 % (283,993) (303,062) 6.7 % (480,478) (528,615) 10.0 % Loan loss provisions Gross provisions, loans Gross provisions, contingent and interbank loans Additional provisions Recoveries Loan loss provisions Allowances for loan losses Initial allowances Other effects Charge-offs Allowances established (net) Final allowances 993 (9,639) - 254,349 256,556 0.9 % (303,479) (320,068) 5.5 % (528,615) (601,766) 13.8 % Loan Loss Provisions by Business Area (In millions of Chilean pesos, except percentages) Banking Change 2015/2014 176,378 173,438 Individuals and SMEs Banco CrediChile 53,291 59,364 % Change +1.7 % (10.2)% Wholesale, Large Companies and Real Estate 30,594 31,596 (3.2)% Corporate and Investment Banking 42,916 19,752 +117.3 % 2015 2014 Financial Results for 2015 107 Financial Results for 2015 In summary, the increase of Ch$19.1 billion in loan loss provisions was related to: • An increase in additional provisions established in 2015 (Ch$30.9 billion), as compared to 2014 (Ch$22.5 billion). This decision is consistent with the bank’s forecasts for the local economy and the impact of possibly sharper economic deceleration. • Annual expansion of 8.4% in average total loans, especially concentrated in the retail segment (+12.3%). • The negative effect of exchange rates on loan loss provisions for dollardenominated loans as a result of the peso’s proportionally greater depreciation in 2015 (+16.9%) in relation to 2014 (+15.3%), which mainly impacted the wholesale segment. • Regulatory changes in provisioning models for mortgage loans, which led to an increased expense of Ch$5.0 billion. These effects were partially offset by a change in the composition of the loan portfolio, with proportionally greater growth in low-risk products such as mortgage loans, which posted growth in average volumes of 14.5%. This is coupled with a net improvement in credit risk in retail segment in aggregate. Loan loss provisions in 2015 represented 1.32% of average loan volumes, compared to 1.34% in 2014. Furthermore, excluding extraordinary effects (additional provisions and exchange rates), this ratio totals 1.10% which demonstrates healthy loan growth, sound credit policies and corporate governance that promotes comprehensive credit risk management. The bank’s loan portfolio boasts the highest credit quality among peer banks with a 90-day past due ratio of 1.22% as of December 2015, which compares favorably to the 1.25% from 2014. 108 Annual Report 2015 Operating Expenses In 2015, Banco de Chile reported operating expenses of Ch$726.2 billion, representing moderate expansion of 1.6% in the corporation’s cost basis (as compared to Ch$714.7 billion reported in 2014). This level of spending translated into an efficiency ratio of 44.1%, which compares favorably with the 52.5% obtained by the rest of the financial system and preserves the bank’s industry leading position in operating efficiency. Operating Expenses (Figures in billions of nominal Chilean pesos) 715 60 The annual increase of Ch$11.6 billion in operating expenses is explained mainly by: • An annual increase of 7.7% in administrative expenses, from Ch$269.4 billion in 2014 to Ch$290.0 billion in 2015. This increase reflects the impact of past inflation (UF variation of 5.7% in 2014) and a more depreciated peso in 2015 (16.9%) compared to 2014 (15.3%) on certain items such as communications and IT expenses (including data processing and equipment rental), which rose Ch$6.8 billion and real estate-related expenses (leases, maintenance, insurance and others) which increased Ch$6.2 billion in 2015. This is in addition to advertising expenses of Ch$3.1 billion for campaigns to announce the strategic alliances signed in 2015, as well as advertising to support product and service campaigns. • Annual reduction of 0.8% in personnel expenses, from Ch$384.5 billion in 2014 to Ch$381.4 billion in 2015. This decrease was the result of a high basis of comparison due to extraordinary expenses of approximately Ch$45.0 billion in 2014 for signing bonuses for collective bargaining completed during the period with unions, resulting in four-year agreements. This disbursement reduced the impact of increases in 2015 related to: (i) the effect of past inflation on salary adjustments, (ii) personnel benefits negotiated in 2014 during the collective bargaining process (iii) increased employee termination benefits from restructuring commercial areas and (iv) merit-based salary increases. • There was also a decrease of 9.7% for the year in other operating expenses, from Ch$60.8 billion in 2014 to Ch$54.9 billion in 2015, explained mainly by reduced impairment, depreciation and contingency provisions as compared to 2014. +1.6% 726 55 271 290 385 381 2014 2015 Personnel Other Administrative Efficiency Ratio (%) 49.9% 52.2% 52.5% 51.7% 51.0% 42.8% 43.4% 44.1% 2013 2014 2015 50.2% 47.2% 2011 2012 BCH System (Excluding BCH) Financial Results for 2015 109 Financial Results for 2015 Loan Portfolio (In billions of Chilean pesos and percentages) 24,558 3,736 +12.3% 21,877 3,350 6,405 5,419 14,417 13,108 2014 Banco de Chile’s loan portfolio expanded by 12.3% in 2015, with year-end total volumes of Ch$24.6 trillion. This figure translated into a market share of 18.3%, up 26 basis points from 2014. This growth was driven by advances in all product categories, particularly in mortgage loans (proportionally speaking) and commercial loans (in absolute terms). Consumer loans also increased with respect to 2014 despite economic slowdown. On a segment level, retail banking (individuals and SME and Banco CrediChile) accounted for 55.1% of the total loan portfolio, an improvement from the 53.6% recorded in 2014. 2015 Commercial Mortgage Consumer Loans by Business Area (In billions of Chilean pesos and percentages) 17.8% 4,378 Corporate and Investment Banking Division Loan Portfolio 55.1% Retail 44.9% Wholesale 27.0% 6,641 Wholesale, Large Companies and Real Estate 3.3% 803 CrediChile Mortgage loans showed annual growth of 18.2% from Ch$5.4 trillion in 2014 to Ch$6.4 trillion in 2015. This increase can be explained by several factors, including: (i) the sharp growth in the real estate sector, which has generated a significant real increase in housing prices, encouraging consumers to purchase property for investment purposes, (ii) the expected impact on housing prices of VAT being levied on the construction industry beginning in 2016, driving an increase in property purchases and (iii) a favorable setting of historically low long-term interest rates. 51.9% 12,735 Individuals and SMEs Mortgage Loans Trends Market share 17.6% gage in mort loans 2015 Chile in7 bp. 4 anco de B 110 Annual Report 2015 owth of Annual gr “Mortgage loans have posted substantial growth in recent years. This is related to several factors that have sustained the real estate boom. From a demand perspective, the tax reform calls for VAT to now be levied on the construction industry, which has encouraged consumers to anticipate purchases. On the supply side, interest rates have remained low. In this context, our strategy has been targeted toward medium and high-income segments,” remarked Eduardo Ebensperger, Commercial Division Manager. In its commercial loan portfolio, the bank saw a significant recovery with respect to the moderate growth seen in 2014. In effect, this product family expanded 10.0% for the year from Ch$13.1 trillion in 2014 to Ch$14.4 trillion in 2015. In addition to the bank’s commercial efforts to grow organically, particularly in foreign trade loans and short-term cross-border placements, it made the strategic decision to acquire a commercial loan portfolio valued for around Ch$564 billion from a local bank during the third quarter of 2015. This decision was based on strict business considerations, including familiarity with a large number of the portfolio of customers involved in the transaction, the portfolio’s average duration and attractive spreads. This deal enabled the bank to increase both its market share and customer base in the wholesale segment. Commercial Loans Trends Market share 18.1% ans ercial lo in comm hile in 2015 C e bp. Banco d th of 13 ow Annual gr “2015 was challenging. In addition to economic slowdown, there were complex competitive dynamics that led us to prioritize windows of opportunity to resume growth, such as the chance to purchase a portfolio of commercial loans for Ch$564 billion. We completed the deal in record time and added three percentage points to the bank’s growth figures. We also financed important projects throughout Chile such as socially integrated housing programs and electric power plants, among other initiatives, based on our proven service quality and customer relationships. All these efforts translated into 10.6% growth in loans in the Wholesale, Large Companies and Real Estate Division. In the SME segment, we focused on cultivating closer customer relationships amidst the uncertainty of the economy’s effect on the segment. In this spirit, we provided funds for 35 entrepreneurs to attend Expo Milán 2015, where they had the chance to network and survey business opportunities. This was in addition to 75 SME events with more than 7,000 participants in 43 towns throughout Chile,” explains Eduardo Ebensperger, Commercial Division Manager. “In the corporate segment, we worked hard to maintain growth figures in line with the market leadership for which the bank is known. Along these lines, we financed important local transactions and deals and focused growth on products with an attractive risk-return ratio such as foreign trade loans and cross-selling loans. To accomplish this, we had a very convenient funding structure based on an efficient combination of funding alternatives including our commercial paper program, synthetic financing via derivatives and correspondent banks. Therefore, despite the complex competitive environment, we increased penetration from 25.7% to 27.9% between 2014 and 2015, respectively,” commented Alain Rochette, Corporate and Investment Banking Division Manager. Financial Results for 2015 111 Financial Results for 2015 In consumer loans, the bank’s growth surpassed industry averages. This performance was particularly noteworthy in a context of persistently pessimistic consumer expectations, which affected variables such as retail and automobile sales, as well as a reduction in general demand for goods and services. The bank posted annual growth of 11.5% in consumer loans, totaling Ch$3.7 trillion in 2015. It is important to point out that despite the complex economic conditions, we achieved record sales of consumer installment loans through traditional and Internet channels, giving a total gross cash flow of Ch$1.3 trillion, which surpassed the 14.0% recorded in 2014. In addition, we continued to strengthen credit card penetration with loan volumes increasing 15.1% for the year, sustained by a total of 1.5 million cardholders and a market share of 23.4% of total industry billing. All these achievements enabled us to increase market share in 2015. Consumer Loans Trends Market share 21.0% mer in consu loans 2015 e Chile in Banco d th of 48 bp. ow Annual gr 112 Annual Report 2015 “The success in sales of installment loans through traditional and Internet channels is attributable to a strategy that seeks to use business intelligence in designing sales campaigns and defining prices by channel, customer and risk profile. This has enabled us to coordinate sales efforts among the different channels, thus optimizing the offer and motivating purchases. Along these lines, we continued to refine the segmentation of our portfolio and, at the same time, promote the multi-channel approach as a way to reach out to customers, which also enables us to enhance commercial productivity in branches and generate more efficient strategies. We also worked to reinforce the value proposition from credit cards through two alliances with Delta Airlines and Sky Airlines that will allow our customers to exchange Travel Club points for airline miles and travel. These advances will boost our presence in payment media where considerable growth potential still remains,” explains Eduardo Ebensperger, Commercial Division Manager. Banco de Chile continued to diversify its indebtedness structure during 2015, posting 13.7% growth in liabilities from Ch$25.1 trillion in 2014 to Ch$28.6 trillion in 2015. While the bank was less active in international debt issuances than in 2014, it took advantage of opportunities and new markets that it was able to access, maintaining its presence in already penetrated markets using diverse issuance programs registered in foreign markets. Similarly, the bank strengthened its presence in demand deposits, demonstrating the trust placed in it by its customers. This growth in the bank’s liabilities was related mainly to: • Annual growth of 20.6% in debt issued, mainly focused on local senior bond issuances totaling Ch$1.2 trillion, all long-term (over six years) and denominated in UF, in order to match long-duration assets such as mortgage loans. The bank also placed bonds in foreign markets for the equivalent of Ch$156 billion, taking advantage of the medium-term note program registered in Luxembourg, which was renewed during the year for up to US$3.0 billion. The bank also continued to use the commercial paper program registered in the United States (for up to US$1.0 billion). In 2015, the corporation issued commercial papers for Ch$1.1 trillion, maturing in up to 90 days, to fund foreign trade and working capital loans under favorable terms. As of December 31, 2015, the bank had an outstanding balance of commercial papers of Ch$191 billion. Liability Structure (In billions of Chilean pesos and percentages) 25,111 +13.7% 906 2,491 5,058 28,553 959 3,257 6,102 6,934 8,327 9,721 9,908 2014 Demand deposits Time deposits Debt issued 2015 Other financial obligations Other liabilities Changes in Equity (In billions of Chilean pesos) Equity 2014 2,535 Retained earnings 2014 96 Funding and Equity Price-level restatement of capital 2014 Market value adjustment of investments Change in net income for the year Equity 2015 127 14 32 2,740 Financial Results for 2015 113 Financial Results for 2015 • An increase of 20.1% in demand deposits, equivalent to Ch$1.4 trillion. This performance was especially noteworthy given the high basis of comparison from December 2014 when the bank recorded additional exceptional demand deposits for a particular stock market transaction. This important growth is based on a setting of low interest rates and customer confidence in the bank’s soundness, which in turn backs a market share of 23.1% as of December 2015, up from 22.5% in 2014. Equally relevant is the growth experienced by demand deposits in the retail segment. This product’s 16.2% expansion for the year allowed the bank to conserve its market leading position in demand deposits with a market share of 28.8% as well as to preserve an important competitive advantage to face the new liquidity regulations that prioritize minority deposits. • Annual growth of 1.9% in time deposits, equivalent to Ch$186 billion. This moderate increase stems from the aforementioned interest rate conditions and above-expected inflation, which leads customers to prefer liquidity over returns. This trend should shift in 2016, in a context of hikes in the monetary policy rate by the Central Bank. Funding Strategy Trends Market share 23.1% unts nt acco in curre d deposits n a m and de in 2015 e Chile bp. Banco d th of 61 ow Annual gr “Our funding structure continues to be one of our main competitive advantages. While the year 2015 relied less intently on foreign bond placements, we continued to improve the quality of our liabilities in terms of maturity and source. In this sense, the bonds placed in Chile and abroad seek to efficiently fund the commercial growth of the bank’s balance sheet and manage liquidity. We also prioritized retail deposits, which are a stable source of funding and are aligned with the new liquidity regulations imposed by the Central Bank. Our objective is to defend this position over the long term, for which we work to continually optimize costs, maturities and markets. We are convinced that proactive liability management will enable us to maintain a competitive cost of funds, which ultimately will translate into attractive value offering for customers,” explains Sergio Karlezi, Banco de Chile’s Treasury Division Manager. Banco de Chile recorded an increase of 8.1% in equity, which totaled Ch$2.7 trillion as of December 2015. The annual increase of Ch$205 billion is explained mainly by: (i) Ch$127 billion in retained earnings from 2014 related to the inflation adjustment to capital, (ii) capitalization of Ch$96 billion in prior year net income (30% of distributable net income after deducting payments to the Central Bank) and (iii) growth of Ch$14 billion in valuation accounts attributable to a larger market value adjustment of available-for-sale instruments and cash flow hedges. These factors were partially offset by a Ch$32 billion reduction in net income for the year 2015 (net of the provision for minimum dividends) as compared to 2014. The variation in equity accounts, together with the growth in assets (mainly loans), gave a Basel Index of 12.6% as of year-end 2015, which, although less than the 2014 figure of 13.3%, has reasonable margin with respect to regulatory requirements (10%). 114 Annual Report 2015 Key Financial Indicators Main Ratios 2013 2014 2015 Earnings per Share (1) Net Income per Share (Ch$) 5.51 6.24 5.82 93,175 94,655 96,129 Net Interest Margin 4.69% 5.14% 4.60% Net Financial Margin 5.05% 5.55% 4.96% Fees / Avg. Interest Earning Assets 1.27% 1.12% 1.16% Operating Revenue / Avg. Interest Earning Assets 6.44% 6.79% 6.22% CHILE Shares Outstanding (millions) Profitability Ratios (2) Return on Average Total Assets 2.11% 2.24% 1.90% 24.02% 25.70% 21.92% 7.57% 7.89% 7.45% Basic Capital / Risk-Weighted Assets 9.94% 10.39% 9.97% Total Capital / Risk-Weighted Assets 13.05% 13.32% 12.58% 1.13% 1.25% 1.22% 202.96% 193.64% 200.73% 2.30% 2.42% 2.45% 1.23% 1.34% 1.32% 42.78% 43.41% 44.11% Average Interest Earning Assets 22,593,824 24,235,374 26,480,643 Average Assets 24,302,150 26,369,173 29,413,557 2,138,323 2,299,712 2,550,732 Average Loans 19,699,442 21,210,574 22,986,290 Risk-Weighted Assets 22,981,095 24,399,252 27,476,645 Return on Average Capital and Reserves Capital Ratios Basic Capital / Total Assets Credit Quality Ratios Past-Due Loans / Total Loans Loan Loss Allowances / Past-Due Loans Loan Loss Allowances / Total Loans Loan Loss Allowances / Avg. Total Loans (2) Efficiency Ratios Operating Expenses / Operating Revenue Balance Sheet Averages (2) (Ch$ millions) Average Capital and Reserves (1) Values calculated using nominal net income and subscribed and paid shares. (2) Ratios calculated as an average of monthly balances. Financial Results for 2015 115 Risk Factors The risks and uncertainties described below are not the only factors that can affect the shareholders, bondholders or depositors of Banco de Chile. Additional risks and uncertainties that we do not know about or that we currently think are immaterial may also adversely impact the bank’s results or financial position and, therefore, its debt and equity instruments. Banco de Chile’s growth and profitability depend on the level of economic activity in Chile The ability to increase business volumes and results of operations, as well as enhance the bank’s financial position depends significantly on the level of economic activity in Chile. Because Chile is an open economy, its growth depends to a large extent on external factors such as the economic strength of its main commercial partners and raw material prices, as well as the liquidity and volatility of external markets. The global financial crisis of 2008 impacted the Chilean economy and the local banking industry due to lower levels of consumption and deteriorated customer credit quality prompted by increasing unemployment and financial stress experienced by certain economic sectors. Conversely, the local economy experienced a significant upturn between 2010 and 2013, which led to a general improvement in the banking industry’s credit risk indicators. However, in late 2013, the Chilean economy entered a period of deceleration, which has worsened in recent years as a result of the contracting mining cycle, weaker terms of exchange and deteriorating customer and corporate confidence. Although the Chilean economy continues to grow, there is no guarantee that it will continue to expand in the future or that it will resume growth rates observed in prior years. There is also no assurance that developments in the Chilean economy and local banking industry will not materially affect the bank’s business, financial position or results of operations. The growth of the bank’s loan portfolio and macroeconomic projections for 2016 may increase default rates In recent years, the growth of our loan portfolio has been primarily driven by the expansion in residential mortgage and consumer loans, and, to a lesser extent, by growth in commercial loans. As a result, the bank’s focus on the retail banking segment may expose it to higher levels of loan losses and may require greater credit risk provisions, which may adversely affect results. 116 Annual Report 2015 This becomes particularly important in a context of deteriorating expectations for unemployment rates. Although unemployment has shown resilience in the current economic cycle, preserving historically low levels, below-potential economic growth (as has been observed in the last two years), could result in a contraction of the labor market. While the bank has strict controls over its loan evaluation and approval processes in order to maintain adequate levels of loan losses, there is no guarantee that these controls are effective or that circumstances outside our control, such as financial or macroeconomic instability or high volatility, do not lead to default by debtors whose credit capacity seemed acceptable in previous scenarios. Then, the bank’s liquidity, financial position and operating results may be negatively affected in the event of a significant increase in loan losses. Increased competition and industry consolidation may adversely affect the bank’s business The Chilean market for financial services is highly competitive. Banco de Chile competes with other Chilean and foreign banks and with Banco del Estado de Chile, a government-owned bank. However, the bank also faces competition from non-bank competitors in some of our credit products, including department stores, private compensation funds and savings and loan cooperatives. Nonbank competition is particularly concentrated in consumer loans for the low and middle-income segments. In addition, the bank faces competition from other types of competitors, such as leasing, factoring and automobile financing companies (especially in consumer loan products), as well as mutual funds, pension funds and insurance companies within the market for savings products and mortgage loans. Although banks continue to be the main suppliers of these products, these businesses are experiencing fast growth and entry of new players. The retail market (which includes individuals and small and medium-sized businesses) has become the focus of growth for many players in the financial system. Increasing competition within the Chilean banking industry in recent years has been accompanied by increased industry consolidation. We expect that both of these trends will continue, which may adversely affect the bank’s profits because they may increase the interest rates paid to attract depositors or decrease the interest rates charged to customers for loans, resulting in a decrease of the net interest margins the bank is able to generate. Risk Factors 117 Risk Factors Inflation, interest rate and exchange rate risk at Banco de Chile The results of our operations depend to a large extent on our net interest income, which represents over 70% of our total operating revenues. This income comes mainly from several types of loans, including long-term loans (mortgage and general-purpose loans) and short or medium-term loans (consumer loans, working capital loans, special-purpose lines of credit and commercial loans). These loans can be granted at fixed or variable interest rates and can be denominated in different currencies. The bank’s liabilities are also diverse in nature. They may be long, medium or short-term, at fixed or variable rates, and in different currencies. A large portion of its liabilities, mainly those generated through deposits, can be withdrawn on demand. In order to manage these interest rate and currency risks, the bank’s market risk management area establishes policies while another control area continuously monitors the evolution of these positions and the gains and losses they generate. These policies set limits for different market factors, which must be at least equal to limits established in banking regulations from the SBIF and the Chilean Central Bank. However, changes in inflation and nominal interest rates could affect the interest rates earned on our interest earning assets differently from the interest rates paid on our interest bearing liabilities, resulting in a reduction in our net income. Inflation, interest rates and exchange rates are highly sensitive to diverse factors beyond the bank’s control, including the Central Bank’s monetary policy, regulation of the Chilean financial system, local and international economic conditions, political conditions and other factors. Although the bank benefits from a higher-than-expected inflation rate in Chile, due to the structure of its assets and liabilities (i.e. a significant net asset position indexed to the inflation rate), significant changes in inflation with respect to medium-term levels could adversely affect its results of operations, while unexpected volatility in market factors could adversely affect its financial condition and results. 118 Annual Report 2015 Liquidity risk may affect Banco de Chile’s ability to finance its operations and negatively affect its financial condition Immediate access to diverse funding sources is essential in any banking business, including at Banco de Chile. The normal functioning of any bank depends on continuous access to financial markets in order to obtain quality and timely short and long-term funding. The inability to opportunely access funds needed for the institution’s normal operations exposes it to the risk of defaulting on its obligations. Access to capital markets also forms an integral part of the bank’s liquidity strategy. The Chilean banking industry must comply with regulations regarding the liquidity levels that each institution maintains. Banco de Chile’s ability to access funds may be affected by factors that are not specific to its operations, such as general market conditions, drastic interruptions in financial markets or adverse global or local financial impacts. Operational problems, errors, criminal events or terrorism may have an adverse impact on the bank’s financial condition and results of operations As all large financial institutions, the bank is exposed to many operational risks, including the risk of fraud by employees and outsiders, failure to obtain suitable internal authorizations, failure to properly document transactions, equipment failures, errors made by employees and natural disasters, such as earthquakes, tsunamis and floods. Furthermore, the bank is exposed to criminal events or terrorist attacks resulting in physical damage to its buildings (including its headquarters, offices, branches and ATMs) and/or injury to customers, employees and others. Although it maintains a system of operational controls composed of human and technological resources, as well as comprehensive contingency plans and security procedures, there can be no assurances that operational problems, errors, criminal events or terrorist attacks will not occur and that their occurrence will not have a material adverse impact on the bank’s results of operations, financial condition and the value of its shares. Cybersecurity events could negatively affect the bank’s reputation or results of operations We have access to large amounts of confidential financial information and hold substantial financial assets belonging to both the bank and our customers. In addition, we provide our customers with continuous remote access to their accounts and the possibility of transferring financial assets by electronic means. Accordingly, cybersecurity is a material risk for us. Risk Factors 119 Factores de Riesgo The bank depends on a variety of Internet-based data processing, communication, and information exchange platforms and networks. We cannot assure you that all of our systems are entirely free from vulnerability. Therefore, if information security is breached, or if one of our employees breaches compliance procedures, information could be lost or misappropriated, which may affect the bank’s results of operations, damage others or result in potential litigation. We are also exposed to the risk of cyber-attacks and other cybersecurity incidents, which includes but is not limited to gaining unauthorized access to digital systems for purposes of misappropriating cash, other assets or sensitive information, intentionally corrupting data or causing operational disruption. Cybersecurity incidents such as computer break-ins and other disruptions and/or criminal activity could negatively affect the security of information stored in and transmitted through the bank’s computer systems and network infrastructure, which may result in significant liability in excess of insurance coverage, and may cause existing and potential customers to refrain from doing business with the bank. The above also includes phishing and other criminal incidents that may affect our customers. Although Banco de Chile continuously implements new security devices and procedures, the bank cannot assure that these security measures will be successful in mitigating such events. Changes or amendments to banking regulations may restrict the bank’s operations and adversely affect its financial condition and results of operations Banco de Chile is subject to the General Banking Law (GBL), which regulates banking activity, and to regulations issued by the Superintendency of Banks and Financial Institutions (SBIF), which is also responsible for supervising the bank. In addition, the bank is subject to regulation by the Chilean Central Bank with respect to certain matters, including liquidity, interest rates and foreign exchange transactions. In recent years the Chilean government has focused on consumer protection in all relevant aspects of the commercial relationship between consumers and service providers, which has resulted in the passing of a number of laws and administrative regulations being amended and revoked. This includes the enactment of Law 20,715, published December 13, 2013, in the Official Gazette, which reduced the maximum conventional interest rate applicable to cash loan transactions. There can be no assurance that regulators will not impose more restrictive limitations in the future on banking activities. Any such change could have an adverse effect on the bank’s financial position or results of operations. 120 Annual Report 2015 In solvency matters, authorities have expressed their intention to make changes to the GBL, including converging toward Basel III. This could impose new requirements for all Chilean banks. Similarly, the Chilean Central Bank, through the SBIF, has implemented a new standard for managing liquidity risk. Because regulators have not yet established specific limits on capital or liquidity, the bank cannot guarantee that these guidelines will not affect its financial performance in the future. As for credit risk management, the SBIF recently introduced amendments to provisioning regulations. The most important of these amendments establishes a standard model for calculating loan loss provisions for mortgage loans, which will extend to consumer and commercial loans in the future. The effect of implementing these new regulations for loan loss provisions for mortgage loans was recognized by the bank in 2015. The impact on results was not material. However, there is no assurance, with the information available to date, that the potential changes to regulations on credit risk in consumer and commercial loans will not have a material adverse effect on the bank’s results of operations. Along the same lines, the Insolvency and Reorganization Law took effect in 2014, superseding the Bankruptcy Law. Although this new law has not had a significant impact on the bank’s delinquency levels and charge-offs up to this point, there is no guarantee that it will not do so in the future and no way to quantify that effect. Lastly, there is no assurance that significant economic and social reforms that may eventually be enacted will not impact economic activity and—as a result—the bank’s results of operations and financial condition. Labor strikes or slowdowns could adversely affect the bank’s operations We are a party to collective bargaining agreements with the bank’s labor unions. Disputes with regard to the terms of these agreements or the bank’s potential inability to negotiate acceptable contracts with these unions could result in strikes, work stoppages, or other interruptions to our operations or increased expenses, that may have an adverse effect on the bank’s results of operations. Currently, congress is debating a labor reform bill submitted by the government in December 2014. According to the government, this bill aims to strengthen and give more bargaining power to unions, as well as to prohibit the replacement of workers during strikes and to establish union control (i.e. the decision to grant union benefits to non-unionized workers will not be solely up to the employer). The bill also introduces certain flexibility into the contractual relationship between workers and companies. There is currently no certainty as to when or how this bill, if approved, will take effect and, therefore, we cannot guarantee that it will not have an adverse effect on the business. Factores de Riesgo 121 Regulatory Changes 1. ATM Regulations On March 17, 2015, the SBIF modified Chapter 1-7 of its Updated Regulations (RAN) to incorporate one new regulation to set minimum operating standards for ATMs. This standard sets forth that service availability for each bank’s ATM network may not be less than 95%. As a result, banking institutions must adopt the measures necessary to ensure compliance with this service availability standard. Periods of unavailability can be deducted from the service availability measurement for the following reasons: if caused by acts of vandalism; in order to make necessary adjustments to ATMs to implement regulatory changes in matters of public security; to remodel, relocate or close sites where ATMs are located and due to other situations that may be categorized as a fortuitous eventor force majeure. This regulation makes each institution’s board of directors responsible for providing the guidelines necessary to ensure proper implementation of these new service standards. 2. SBIF Publishes Modifications to Standards on Provisions and Credit Risk In order to provide specific instructions regarding regulations on loan loss provisions published in December 2014, on June 22, 2015, the SBIF made changes to Chapter B-1 of its Compendium of Accounting Standards regarding the default portfolio and the standard method for calculation provisions on the residential mortgage portfolio. These modifications must be implemented in January 2016. 3. SBIF Publishes Requirements for Using Internal Methodologies to Calculate Provisions In 2014 the SBIF incorporated instructions on a standard method for calculating provisions on the residential mortgage portfolio into Chapter B-1 of its Compendium of Accounting Standards, set to take effect in January 2016. Later, in 2015, it added provisions for the use of internal methodologies through appendices to Chapter B-1, identified below, which provide a framework for financial entities to migrate from a standard provisioning model to an internal model previously authorized by the SBIF, in accordance with the particular characteristics of each bank’s portfolio. The referenced appendices are: • APPENDIX 1: “Requirements for the use of internal methodologies for determining loan loss provisions” and, • APPENDIX 2: “Information requirements for requesting evaluation of internal credit risk methodologies.” 122 Annual Report 2015 4. Law on Cancellation of Mortgages and Liens (Law No 20,855) This law was published in the Official Gazette on September 25, 2015, and took effect on January 23, 2016. The objective of this law is to regulate the cancellation of mortgage guarantees for loans granted to consumers of financial services— individuals and SMEs—in the framework of Law No.19,496 on Protection of Consumer Rights. The law also regulates the cancellation of non-possessory liens contained in article 14 of Law No. 20,190, for loans granted to individuals, SMEs or other types of companies. 5. New Liquidity Regulations In 2015, Chilean banking regulators established a new framework for managing liquidity for banking entities residing in Chile. These new standards are entering into force gradually; some in effect since December 2015 establish new guidelines and criteria, replacing some metrics (the C46 index replaces the C08 index) and adding new metrics used by developed markets (set forth by the Bank for International Settlements in Basel, such as liquidity coverage ratio and net stable funding ratio), reinforcing concern for the concentration of funding in few or certain counterparties and establishing the concept of monitoring of liquid assets, among others. The bank has calculated these new metrics and complied with the new guidelines within the set time frames. 6. Volcker Rule The Volcker Rule, which is part of the Dodd-Frank Wall Street Reform Act, took effect in the United States in 2015. For the purposes of the law, Banco de Chile and its subsidiaries are considered subsidiaries of Citigroup and, therefore, section 619 of that standard applies to them. The Volcker Rule restricts proprietary trading and investments in certain covered funds, which means that these activities can only be carried out as set forth in that rule. The provision also establishes a strict governance framework regarding how to conduct these businesses that is particularly focused on ensuring that no conflicts of interest or high-risk strategies exist. Banco de Chile established policies and procedures to adjust its operations in certain activities to ensure reasonable compliance with the Volcker Rule. Regulatory Changes 123 05 Corporate Social Responsibility Our Commitment to the Community Areas of Action SÉ PARTE DE LA HINCHADA OFICIAL #PONTELACAMISETA Banco de Chile. Infórmese sobre la garantía estatal de los depósitos en su banco o en www.sbif.cl Our Commitment to the Community Throughout its 120-year history, Banco de Chile’s growth has been centered around the development and progress of Chile and its people. The bank has sought to promote community well-being, supporting society’s most vulnerable and their business ventures. Through employee involvement and alliances with specialized foundations, our organization seeks to provide more and better opportunities to succeed, grow and improve quality of life for the underprivileged and their families. Our community relations programs are designed to provide a framework for this commitment and to reflect the values of Banco de Chile and its associates by working toward a more inclusive and caring society. Areas of Action Our contribution to the country focuses on three areas of considerable public concern: 126 Overcoming adversity Quality education Fostering entrepreneurship • Rehabilitation • Inclusion • Supporting cancer patients • Supporting disaster victims • Generating quality educational opportunities for atrisk sectors of society • Fostering microentrepreneurship • Training microentrepreneurs • Financial literacy Annual Report 2015 Overcoming Adversity The Teletón Foundation In its 37 years, the Teletón campaign has helped more than 70,000 children and has brought about a cultural shift toward dignity and rights for persons with disabilities. Today, the Teletón foundation serves more than 30,000 children and youth and receives more than 2,500 new patients annually at its 13 centers throughout the country. For the 2015 Teletón, we tripled our collection points to span from Arica to Puerto Williams. Banco de Chile has supported this charity, the country’s largest, since 1978 by making its infrastructure and technology available to the foundation and the country as a whole in order to safely and efficiently collect donations from about three million people in just 27 hours. In addition to making a sizable donation, the bank reaffirms its commitment during each Teletón, thanks to the vocations of service demonstrated by more than 9,000 bank associates. The Teletón is just one of the bank’s ongoing corporate volunteer programs. In 2015, 87% of associates participated in one of these programs for a total of 82,693 volunteer hours. Thousands of storekeepers provided additional support during the 2015 Teletón fund raising campaign through fifteen hundred Banco CrediChile “Cajas Chile” collection points added to the donation network. This made it possible to receive donations in the most remote parts of the country. Ultimately, the goal was surpassed thanks to the solidarity shown by Chileans as well as efforts by customers and every associate at Banco de Chile. Our Commitment to the Community 127 Overcoming Adversity Sports and Workforce Inclusion The Banco de Chile Chilean Open has been held at our company stadium for 18 years. As part of the ATP Tour, it provides an opportunity for professional athletes to be part of the world ranking in wheelchair tennis. Since 2011, the bank has provided special support to Chilean tennis player Macarena Cabrillana, who has climbed from 150th to 27th in global ranking, making her second in Chile. In October 2015, Macarena won first place in the Guga Kuerten Week tournament, playing doubles with English tennis player, Louise Hunt. The 2015 Banco de Chile Chilean Open brought together more than 48 top tennis players from the Americas and Europe. In further support of workplace integration, at the November board of directors’ meeting in Los Ángeles, Chile, Banco de Chile made a financial contribution to the expansion of the Los Coigües workshop run by the National Union of Parents and Friends of Persons with Mental Disabilities (“Unpade”). This institution serves 140 highly at-risk youth and adults with intellectual disabilities. Desafío Levantemos Chile This organization was created by Felipe Cubillos and a group of people who mobilized to help coastal communities after the 2010 earthquake. Since then, it has undertaken numerous initiatives in different areas, like entrepreneurship, education, health, disasters, culture and sports. Through a partnership established in 2012, the bank has worked hand in hand with Desafío to expand its contribution to the community, funding a large portion of the charity’s operating budget so that 100% of donations go directly to social programs. The Levantemos Chile Campaign When floods and mudslides hit northern Chile in March, Levantemos Chile immediately initiated a fund raising campaign. The bank’s branches and website were made available to collect donations from throughout Chile. Our institution also donated 100 computers and made a financial contribution to replace work tools for nearly 150 entrepreneurs in Chañaral, El Salado and Diego de Almagro. Following the earthquake and subsequent tsunami that struck the fishing coves and coastline of Coquimbo on September 16th, the fund raising campaign was extended. 128 Annual Report 2015 In response to the eruption of the Calbuco volcano in the Los Lagos Region the bank made a financial contribution toward classroom furnishings and library books for the Epson School in Ensenada, at the board of directors meeting in Puerto Montt in May. A Better Chile for Cancer Patients In 2014, we partnered with the School of Medicine at Pontificia Universidad Católica to work on the program “A Better Chile for Cancer Patients”, which seeks to improve treatment opportunities at the Sótero del Río Oncology Center, serving patients from seven municipalities in the Metropolitan Region—25% of Santiago’s cancer population. In just one year, the program tripled oncological consultations; reduced cancer committee and oncologist assessment wait time from two months to less than two weeks; increased annual doctor visits from 7,000 to 11,000; and began several UC-Sótero del Río research projects. Supporting the Most Vulnerable Cristo Joven For 20 years, our subsidiary, Banchile Inversiones, has been working with the Cristo Joven foundation, which focuses on prevention and protection for socially at-risk children. As of the end of 2015, the foundation had nine nurseries and preschools in the municipalities of Peñalolén, La Cisterna and La Pintana. Another for 100 children was under construction in the municipality of Lo Prado. The foundation also offers extracurricular activities, educational reinsertion, as well as preventative programs and psychosocial support for families. It also provides psychosocial support to children and their families in the municipalities of Peñalolén, Quilicura, El Bosque, San Ramón and La Pintana. In total, the foundation serves more than 1,800 children under the age of 17. Areas of Action 129 Overcoming Adversity Hogar de Cristo Through its Hogar de Cristo 1+1 matching program, Banco de Chile and its associates provide 42% of the total budget for the Hogar de Cristo senior citizen center program (“CEAM”). The centers offer shelter to individuals in extreme poverty, providing meals and the opportunity to participate in workshops and activities that reinforce autonomy. The bank’s subsidiary, Socofin, and its employees also donate monthly funding for a Hogar de Cristo women’s shelter in Santiago. Debra Foundation Since 2006, the bank has supported the Debra Foundation (“Fundación Debra”), a non-profit organization in existence since 1997 that provides assistance for 200 children suffering from epidermolysis bullosa, more commonly known as “Butterfly Children”. The purpose of this initiative is to improve quality of life for these children and their families by remodeling homes and, in some cases, helping with the high cost of medications. Women’s Impact Award For the third straight year, the bank has supported the Women’s Impact Award (“Mujer Impacta”). In 2015, the accolade was bestowed upon seven women throughout Chile who have brought about changes in their families, workplace or communities. 130 Annual Report 2015 Quality Education The Astoreca Foundation Using a replicable model and demanding methodology that recognizes students’ innate ability, the Astoreca Foundation’s schools, San Joaquín in Renca and San José and San Juan in Lampa, provide quality education to about 3,000 at-risk children and young people. Furthermore, the Astoreca Foundation supports the Educating Together (“Educando Juntos”) web site initiative, which publishes success stories of underprivileged primary and secondary schools that have attained outstanding results. The site makes the stories and their best practices available at no cost to schools throughout the country. Astoreca Training (“Astoreca Capacitaciones”), provides teaching faculty and school leadership with training on quality educational methods. In 2015, 776 teachers throughout the country received training and 118 classrooms received additional support. Nearly 3,000 children and youth receive quality education at the Astoreca Foundation’s three schools located in Renca and Lampa. In 2004, Banco de Chile made a long-term commitment to the Astoreca Foundation, which involved providing financial support and monitoring program implementation. Furthermore, for the past five years Banco CrediChile has awarded the Academic Excellence Award (“Premio de Excelencia Académica”), which includes a savings account, to the student with the best grade point average in each grade at Colegio San José in Lampa. Banco de Chile PSU Scholarship For the last 23 years, Banco de Chile has given the student who earns the highest score on the University Selection Exam (“PSU”) a scholarship that covers full tuition and fees for the duration of the student’s degree program, as well as a monthly allowance for other expenses In 2015, the scholarship recipient was Alejandro Phillips Becker, alumnus of Colegio Montemar in Concón, who earned the nation’s best weighted PSU score of 834.5 points. Areas of Action 131 Quality Education Banco de Chile scholarship recipients generally pursue degrees in medicine, civil engineering, business administration or law at Pontificia Universidad Católica de Chile or Universidad de Chile. Bridging the Digital Divide In order to assist in bridging the digital divide in low-income communities, Banco de Chile donated more than 4,300 computers in the last year to the Chilenter Foundation, which promotes e-waste recycling. The bank also donated computers to the municipality of San Ramón as part of the microentrepreneurship workshops conducted by CrediChile. Financial Literacy As part of the “Twelve Principles of Financial Literacy” workshops, we visited different cities in northern and southern Chile, providing micro-entrepreneurs with budget control tools and answering questions related to personal finance and customer service. 28,000 micro-entrepreneurs were trained in 20 face-to-face financial literacy workshops linked to e-learning platforms. International Education Because we understand the importance of global thinking and multiculturalism in the education of young people, Banco de Chile has supported the Conducting Business in Chile/China program for eight years. Each year, students and professors from the Universidad Católica MBA program spend 10 days in China learning about Chinese culture and business. The program also brings students and professors from the School of Economics and Management’s MBA program at Tsinghua University in Beijing to Chile for the same purpose. In 2015, we renewed our commitment for another two years and increased the number of participants. To date, more than 300 students and professors have participated in this exchange program. 132 Annual Report 2015 Promoting Entrepreneurship Felipe Cubillos Sigall Entrepreneurship Schools Entrepreneur Chile Account Through two entrepreneurship schools—in Santiago (Estación Central) and Valdivia—this foundation partners with municipalities and universities to train microentrepreneurs in areas like administration, finance, legal matters and marketing. Upon completion, students receive a diploma issued by the host university. In order to provide another tool to micro-entrepreneurs, Banco CrediChile has created the Entrepreneur Chile Account (“Cuenta Chile Emprendedor”), a demand account given to Desafío Levantemos Chile entrepreneurship program participants. The account allows entrepreneurs to better manage their business’s income and expenses without account opening or maintenance fees. Banco de Chile contributes to this and other entrepreneurship initiatives by Desafío Levantemos Chile, participating in training programs; providing capital or preferential financing; supporting marketing; and consulting on business administration, responsible borrowing and financial literacy. Preferential Lending to Entrepreneurs In partnership with Desafío Levantemos Chile, the bank granted loans of up to Ch$3,000,000 to 21 new entrepreneurs under preferential conditions in 2015. The objective of this program is to cultivate responsible payment behavior. As a result, all interest charges related to the loan are refunded to borrowers that make all their payments on time. Micro-enterprise account executives from Banco CrediChile visit most of these entrepreneurs at their place of business to evaluate the business conditions and immediate family environment. Based on this visit, they determine the amount of the installment to be paid and secure a commitment to timely payment. Online Entrepreneurship Market Desafío Levantemos Chile developed: www.mercadoemprendedor.cl, an online platform that sells products from the entrepreneurship school’s students. It seeks to generate sales opportunities for those who would otherwise lack them, by publicizing their work, inspiration and dedication. SME Consulting Associates from Banco de Chile and Banco CrediChile participated in the SME Consultants Program organized by Desafío Levantemos Chile’s Entrepreneurship Area. The program’s goal is to impart knowledge and tools that can be used in advising and supporting small and micro-enterprises to be more competitive in domestic and international markets. Pro-SME Seal 2015 In 2015 Banco de Chile was once again awarded the ProSME Seal by the Ministry of Economy, Development and Tourism. This seal recognizes large companies that pay invoices from small and medium-sized businesses within 30 days. The objective of the program is to improve the economic conditions of Chile’s SME suppliers while recognizing major corporations for their support. These initiatives help build quality relationships, improve working capital of suppliers and create new jobs, while contributing to the country’s growth and development. Areas of Action 133 06 Consolidated Financial Statements Report of Independent Registered Public Accounting Firm Consolidated Statements of Financial Position Consolidated Statements of Income Consolidated Statements of Other Comprehensive Income Consolidated Statements of Changes in Equity Consolidated Statements of Cash Flows Notes to the Consolidated Financial Statements Banco de Chile Banco de Chile and Subsidiaries and Subsidiaries Ch$ or CLP MCh$ US$ or USD ThUS$ JPY EUR MXN HKD PEN CHF U.F. or CLF = Chilean pesos = Millions of Chilean pesos = U.S. dollars = Thousands of U.S. dollars = Japanese yen =Euro = Mexican pesos = Hong Kong dollars = Peruvian nuevo sol = Swiss franc = Unidad de fomento (The unidad de fomento is an inflation-indexed, Chilean peso denominated monetary unit set daily in advance on the basis of the previous month’s inflation rate). IFRS = International Financial Reporting Standards IAS = International Accounting Standards RAN = Compilation of Standards of the Chilean Superintendency of Banks IFRIC = International Financial Reporting Interpretations Committee SIC = Standards Interpretation Committee 136 Anual Report 2015 Index Report of Independent Registered Public Accounting Firm Consolidated Statement of Financial Position Consolidad Statements of Comprehensive Income Consolidated Statements of Other Comprehensive Income Consolidated Statements of Changes in Equity Consolidated Statements of Cash Flows 1. Company Information: 2. Summary of Significant Accounting Principles: 3. New Accounting Pronouncements: 4. Changes in Accounting Policies and Disclosures: 5. Relevant Events: 6. Segment Reporting: 7. Cash and Cash Equivalents: 8. Financial Assets Held-for-trading: 9. Repurchase Agreements and Security Lending and Borrowing: 10. Derivative Instruments and Accounting Hedges: 11. Loans and advances to Banks: 12. Loans to Customers, net: 13. Investment Securities: 14. Investments in Other Companies: 15. Intangible Assets: 16. Property and equipment: 17. Current and Deferred Taxes: 18. Other Assets: 19. Current accounts and Other Demand Deposits: 20. Savings accounts and Time Deposits: 21. Borrowings from Financial Institutions: 22. Debt Issued: 23. Other Financial Obligations: 24.Provisions: 25. Other Liabilities: 26. Contingencies and Commitments: 27.Equity: 28. Interest Revenue and Expenses: 29. Income and Expenses from Fees and Commissions: 30. Net Financial Operating Income: 31. Foreign Exchange Transactions, net: 32. Provisions for Loan Losses: 33. Personnel Expenses: 34. Administrative Expenses: 35. Depreciation, Amortization and Impairment: 36. Other Operating Income: 37. Other Operating Expenses: 38. Related Party Transactions: 39. Fair Value of Financial Assets and Liabilities: 40. Maturity of Assets and Liabilities: 41. Risk Management: 42. Subsequent Events: 138 140 142 143 144 146 148 148 173 178 179 182 186 187 188 192 198 200 206 208 211 213 215 220 221 221 222 223 228 228 231 232 237 241 244 245 245 246 248 249 250 251 252 253 257 269 271 299 Consolidated Financial Statements 137 Report of Independent Registered Public Accounting Firm Señores Accionistas y Directores Banco de Chile Hemos efectuado una auditoría a los estados financieros consolidados adjuntos del Banco de Chile y afiliadas, que comprenden los estados de situación financiera consolidados al 31 de diciembre de 2015 y 2014 y los correspondientes estados consolidados de resultados integrales, de cambios en el patrimonio y de flujos de efectivo por los años terminados en esas fechas y las correspondientes notas a los estados financieros consolidados. Responsabilidad de la Administración por los estados financieros consolidados La Administración es responsable por la preparación y presentación razonable de estos estados financieros consolidados de acuerdo con normas contables e instrucciones impartidas por la Superintendencia de Bancos e Instituciones Financieras. Esta responsabilidad incluye el diseño, implementación y mantención de un control interno pertinente para la preparación y presentación razonable de estados financieros consolidados que estén exentos de representaciones incorrectas significativas, ya sea debido a fraude o error. Responsabilidad del auditor Nuestra responsabilidad consiste en expresar una opinión sobre estos estados financieros consolidados a base de nuestras auditorías. Efectuamos nuestras auditorías de acuerdo con normas de auditoría generalmente aceptadas en Chile. Tales normas requieren que planifiquemos y realicemos nuestro trabajo con el objeto de lograr un razonable grado de seguridad que los estados financieros consolidados están exentos de representaciones incorrectas significativas. Una auditoría comprende efectuar procedimientos para obtener evidencia de auditoría sobre los montos y revelaciones en los estados financieros consolidados. Los procedimientos seleccionados dependen del juicio del auditor, incluyendo la evaluación de los riesgos de representaciones incorrectas significativas de los estados financieros consolidados ya sea debido a fraude o error. Al efectuar estas evaluaciones de los riesgos, el auditor considera el control interno pertinente para la preparación y presentación razonable de los estados financieros consolidados de la entidad con el objeto de diseñar procedimientos de auditoría que sean apropiados en las circunstancias, pero sin el propósito de expresar una opinión sobre la efectividad del control interno de la entidad. En consecuencia, no expresamos tal tipo de opinión. Una auditoría incluye, también, evaluar lo apropiadas que son las políticas de contabilidad utilizadas y la razonabilidad de las estimaciones contables significativas efectuadas por la Administración, así como una evaluación de la presentación general de los estados financieros consolidados. 138 Anual Report 2015 Consideramos que la evidencia de auditoría que hemos obtenido es suficiente y apropiada para proporcionarnos una base para nuestra opinión de auditoría. Opinión En nuestra opinión, los mencionados estados financieros consolidados presentan razonablemente, en todos sus aspectos significativos, la situación financiera del Banco de Chile y afiliadas al 31 de diciembre de 2015 y 2014 y los resultados de sus operaciones y los flujos de efectivo por los años terminados en esas fechas de acuerdo con normas contables e instrucciones impartidas por la Superintendencia de Bancos e Instituciones Financieras. Rodrigo Arroyo N. EY LTDA. Santiago, 28 de enero de 2016 Consolidated Financial Statements 139 Banco de Chile and Subsidiaries CONSOLIDATED STATEMENTS OF FINANCIAL POSITION For the years ended December 31, 2015 and 2014 (Expressed in million of Chilean pesos) Notes 2015 MCh$ 2014 MCh$ Cash and due from banks 7 1,361,222 915,133 Transactions in the course of collection 7 526,046 400,081 ASSETS Financial assets held-for-trading 8 866,654 548,471 Cash collateral on securities borrowers and reverse repurchase 9 46,164 27,661 Derivative instruments 10 1,127,122 832,193 Loans and advances to banks 11 1,395,195 1,155,365 Loans to customers, net 12 23,956,275 21,348,033 Financial assets available-for-sale 13 1,000,001 1,600,189 Financial assets held-to-maturity 13 — — Investments in other companies 14 28,126 25,312 Intangible assets 15 26,719 26,593 Property and equipment 16 215,671 205,403 Current tax assets 17 3,279 3,468 Deferred tax assets 17 255,972 202,869 Other assets 18 484,498 355,057 31,292,944 27,645,828 TOTAL ASSETS The accompanying notes 1 to 42 form an integral part of these consolidated financial statements. 140 Anual Report 2015 Notes 2015 MCh$ 2014 MCh$ Current accounts and other demand deposits 19 8,327,048 6,933,679 Transactions in the course of payment 7 241,842 96,945 LIABILITIES Cash collateral on securities lent and repurchase agreements 9 184,131 249,482 Savings accounts and time deposits 20 9,907,692 9,721,246 Derivative instruments 10 1,127,927 859,752 Borrowings from financial institutions 21 1,529,627 1,098,716 Debt issued 22 6,102,208 5,057,956 Other financial obligations 23 173,081 186,573 Current tax liabilities 17 27,993 22,498 Deferred tax liabilities 17 32,953 35,029 Provisions 24 639,043 601,714 Other liabilities 25 TOTAL LIABILITIES EQUITY 259,312 247,082 28,552,857 25,110,672 2,041,173 1,944,920 390,616 263,258 57,709 44,105 16,060 16,379 558,995 591,080 (324,469) (324,588) 2,740,084 2,535,154 3 2 27 Attributable to equity holders of the parent: Capital Reserves Other comprehensive income Retained earnings: Retained earnings from previous periods Income for the year Less: Provision for minimum dividends Subtotal Non-controlling interests TOTAL EQUITY TOTAL LIABILITIES AND EQUITY 2,740,087 2,535,156 31,292,944 27,645,828 The accompanying notes 1 to 42 form an integral part of these consolidated financial statements. Consolidated Financial Statements 141 Banco de Chile and Subsidiaries CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME For the years ended December 31, 2015 and 2014 (Expressed in million of Chilean pesos) Notes 2015 MCh$ 2014 MCh$ Interest revenue 28 1,899,302 2,033,846 Interest expense 28 (680,169) (788,788) 1,219,133 1,245,058 Net interest income Income from fees and commissions 29 436,076 387,452 Expenses from fees and commissions 29 (130,097) (115,264) 305,979 272,188 Net fees and commission income Net financial operating income 30 36,539 29,459 Foreign exchange transactions, net 31 57,318 70,225 Other operating income 36 27,386 29,472 1,646,355 1,646,402 (303,062) (283,993) 1,343,293 1,362,409 Total operating revenues Provisions for loan losses 32 OPERATING REVENUES, NET OF PROVISIONS FOR LOAN LOSSES Personnel expenses 33 (381,388) (384,512) Administrative expenses 34 (289,974) (269,363) Depreciation and amortization 35 (29,537) (30,501) Impairment 35 (263) (2,085) Other operating expenses 37 (25,076) (28,201) (726,238) (714,662) 617,055 647,747 TOTAL OPERATING EXPENSES NET OPERATING INCOME Income attributable to associates 14 Income before income tax Income tax 17 NET INCOME FOR THE YEAR 3,672 2,861 620,727 650,608 (61,730) (59,527) 558,997 591,081 558,995 591,080 2 1 Attributable to: Equity holders of the parent Non-controlling interests Net income per share attributable to equity holders of the parent: $ $ Basic net income per share 27 5.82 6.15 Diluted net income per share 27 5.82 6.15 The accompanying notes 1 to 42 form an integral part of these consolidated financial statements. 142 Anual Report 2015 Consolidated Statements of Other Comprehensive Income For the years ended December 31, 2015 and 2014 (Expressed in million of Chilean pesos) Notes NET INCOME FOR THE YEAR 2015 MCh$ 2014 MCh$ 558,997 591,081 OTHER COMPREHENSIVE INCOME THAT WILL BE RECLASIFFIED SUBSEQUENTLY TO PROFIT OR LOSS Net unrealized gains (losses): Net change in unrealized gains (losses) on available for sale instruments 13 8,596 7,107 Gains and losses on derivatives held as cash flow hedges 10 9,971 29,756 2 80 Subtotal other comprehensive income before income taxes that will be reclassified subsequently to profit or loss Cumulative translation adjustment 18,569 36,943 Income tax related to other comprehensive income that will be reclassified subsequently to profit or loss (4,965) (8,766) Total other comprehensive income items that will be reclassified subsequently to profit or loss 13,604 28,177 Loss in defined benefit plans (33) (399) Subtotal other comprehensive income that will not be reclassified subsequently to profit or loss (33) (399) 9 103 (24) (296) 572,577 618,962 572,575 618,961 2 1 OTHER COMPREHENSIVE INCOME THAT WILL NOT BE RECLASIFFIED SUBSEQUENTLY TO PROFIT OR LOSS Income tax related to other comprehensive income that will not be reclassified subsequently to profit or loss Total other comprehensive income items that will not be reclassified subsequently to profit or loss TOTAL CONSOLIDATED COMPREHENSIVE INCOME Attributable to: Equity holders of the parent Non-controlling interest Comprehensive net income per share attributable to equity holders of the parent: $ $ Basic net income per share 5.96 6.44 Diluted net income per share 5.96 6.44 The accompanying notes 1 to 42 form an integral part of these consolidated financial statements. Consolidated Financial Statements 143 Banco de Chile and Subsidiaries CONSOLIDATED STATEMENTS OF CHANGES IN EQUITY For the years ended December 31, 2015 and 2014 (Expressed in millions of Chilean pesos) Reserves Notes Balances as of December 31, 2013 Capitalization of retained earnings Income distribution 27 Income retention (released) according to law 27 Paid and distributed dividends 27 Paid-in Capital Other reserves Reserves from earnings MCh$ MCh$ MCh$ 1,849,351 32,125 181,511 95,569 — — — — 49,913 — — — — 5 — — (296) — Cumulative translation adjustment — — — Derivatives cash flow hedge, net — — — Valuation adjustment on available-for-sale instruments (net) — — — — — — — — — Equity adjustment investment in other companies Defined benefit plans adjustment Other comprehensive income: 27 Income for the period 2014 Provision for minimum dividends 27 1,944,920 31,834 231,424 Capitalization of retained earnings Balances as of December 31, 2014 27 96,253 — — Income retention (released) according to law 27 — — 127,383 Paid and distributed dividends 27 — — — — (24) — — (1) — Defined benefit plans adjustment Capital increase investment in other companies Other comprehensive income: 27 Cumulative translation adjustment — — — Derivatives cash flow hedge, net — — — Valuation adjustment on available-for-sale instruments (net) — — — — — — — — — — — — 2,041,173 31,809 358,807 Income for the period 2015 Equity adjustment investment in other companies Provision for minimum dividends Balances as of December 31, 2015 27 The accompanying notes 1 to 42 form an integral part of these consolidated financial statements. 144 Anual Report 2015 Other Comprehensive Income Unrealized gains (losses) Derivatives on available cash flow -for- sale hedge Retained Earnings Cumulative translation adjustment Retained earnings from previous periods MCh$ MCh$ MCh$ MCh$ Attributable Provision for to equity Income for minimum holders of the year dividends the parent Noncontrolling interest Total equity MCh$ MCh$ MCh$ MCh$ MCh$ 29,372 (13,421) (23) 16,379 513,602 (324,582) 2,284,314 2 2,284,316 — — — — (95,569) — — — — — — — — (49,913) — — — — — — — — (368,120) 324,582 (43,538) (1) (43,539) — — — — — — 5 — 5 — — — — — — (296) — (296) — — 80 — — — 80 — 80 — 23,507 — — — — 23,507 — 23,507 4,590 — — — — — 4,590 — 4,590 — — — — 591,080 — 591,080 1 591,081 — — — — — (324,588) (324,588) — (324,588) 33,962 10,086 57 16,379 591,080 (324,588) 2,535,154 2 2,535,156 — — — — (96,253) — — — — — — — — (127,383) — — — — — — — — (367,444) 324,588 (42,856) (1) (42,857) — — — — — — (24) — (24) — — — — — — (1) — (1) — — 2 — — — 2 — 2 — 7,728 — — — — 7,728 — 7,728 5,874 — — — — — 5,874 — 5,874 — — — — 558,995 — 558,995 2 558,997 — — — (319) — — (319) — (319) — — — — — (324,469) (324,469) — (324,469) 39,836 17,814 59 16,060 558,995 (324,469) 2,740,084 3 2,740,087 Consolidated Financial Statements 145 Banco de Chile and Subsidiaries CONSOLIDATED STATEMENTS OF CASH FLOWS For the years ended December 31, 2015 and 2014 (Expressed in millions of Chilean pesos) Notes 2015 MCh$ 2014 MCh$ 558,997 591,081 OPERATING ACTIVITIES: Net income for the year Items that do not represent cash flows: Depreciation and amortization 35 29,537 30,501 Impairment of intangibles assets and property and equipment 35 263 2,085 Provision for loan losses, net of recoveries 32 319,954 303,003 Provision of contingent loans 32 5,136 4,800 Additional provision 32 30,921 22,499 1,273 1,764 Fair value adjustment of financial assets held-for-trading (Income) loss attributable to investments in other companies 14 (3,243) (2,486) (Income) loss sales of assets received in lieu of payment 36 (3,470) (3,484) (204) (155) (112,269) (33,182) 1,302 1,622 (256) (244) (545,380) (246,060) 132,751 (128,527) (Income) loss on sales of property and equipment 36-37 (Increase) decrease in other assets and liabilities Charge-offs of assets received in lieu of payment 37 Other credits (debits) that do not represent cash flows (Gain) loss from foreign exchange transactions of other assets and other liabilities Net changes in interest and fee accruals Changes in assets and liabilities that affect operating cash flows: (Increase) decrease in loans and advances to banks, net (Increase) decrease in loans to customers, net (Increase) decrease in financial assets held-for-trading, net (Increase) decrease in deferred taxes, net 17 (239,618) (94,186) (2,735,942) (944,367) (336,420) 27,620 (57,790) (60,919) Increase (decrease)in current account and other demand deposits 1,392,434 948,593 Increase (decrease) in payables from repurchase agreements and security lending (59,374) 5,282 Increase (decrease) in savings accounts and time deposits 189,893 (650,150) 7,769 6,393 (1,423,736) (218,517) Proceeds from sale of assets received in lieu of payment Total cash flows provided by (used in) operating activities The accompanying notes 1 to 42 form an integral part of these consolidated financial statements. 146 Anual Report 2015 2015 MCh$ 2014 MCh$ 439,168 124,832 16 (31,476) (31,513) 575 200 Purchases of intangible assets 15 (8,519) (5,382) Investments in other companies 14 (314) (6,608) Dividends received from investments in other companies 14 663 195 400,097 81,724 (13,059) (16,713) Notes INVESTING ACTIVITIES: (Increase) decrease in financial assets available-for-sale Purchases of property and equipment Proceeds from sales of property and equipment Total cash flows provided by (used in) investing activities FINANCING ACTIVITIES: Redemption in mortgage finance bonds Proceeds from bond issuances 22 Redemption of bond issuances 2,470,407 1,826,552 (1,292,647) (1,149,274) Proceeds from subscription and payment of shares Dividends paid 27 Increase (decrease) in borrowings from foreign financial institutions Increase (decrease) in other financial obligations Increase (decrease) in other obligations with Chilean Central Bank Proceeds from other long-term borrowings Payment of other long-term borrowings Total cash flows provided by (used in) financing activities TOTAL NET POSITIVE (NEGATIVE) CASH FLOWS FOR THE YEAR Net effect of exchange rate changes on cash and cash equivalents Cash and cash equivalents at beginning of year Cash and cash equivalents at end of year Operating cash flow of interest: 7 — — (367,444) (368,120) 430,098 110,091 (9,593) (18,883) (3) (2) 13,803 7,091 (17,745) (13,211) 1,213,817 377,531 190,178 240,738 78,152 46,222 1,825,578 1,538,618 2,093,908 1,825,578 2015 2014 MCh$ MCh$ Interest received 1,687,598 1,705,103 Interest paid (335,714) (588,572) The accompanying notes 1 to 42 form an integral part of these consolidated financial statements. Consolidated Financial Statements 147 Banco de Chile and Subsidiaries NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS As of December 31, 2015 and 2014 (Expressed in million of Chilean pesos) 1. Company Information: Banco de Chile is authorized to operate as a commercial bank from September 17, 1996, and according to the Article 25 of the Law 19.396 is the legal continuer of the Banco de Chile, which in turn resulted from the merger between Banco Nacional of Chile, Banco Agricola y Banco de Valparaiso. Banco de Chile was formed on October 28, 1893, granted in front of the Public Notary of Santiago Mr. Eduardo Reyes Lavalle, authorized by Supreme Decree of November 28, 1893. Banco de Chile (“Banco de Chile” or the “Bank”) is a Corporation organized under the laws of the Republic of Chile, regulated by the Superintendency of Banks and Financial Institutions (“SBIF” or “Superintendencia”). Since 2001, when the bank was first listed on the New York Stock Exchange (“NYSE”), in the course of its American Depository Receipt (ADR) program, which is also registered at the London Stock Exchange – Banco de Chile additionally follows the regulations published by the United States Securities and Exchange Commission (“SEC”). Banco de Chile offers a broad range of banking services to its customers, ranging from individuals to large corporations. The services are managed in large corporate banking, middle and small corporate banking, personal banking services and retail. Additionally, the Bank offers international as well as treasury banking services. The Bank’s subsidiaries provide other services including securities brokerage, mutual fund and investment management, insurance brokerage, financial advisory and securitization. Banco de Chile’s legal domicile is Paseo Ahumada 251, Santiago, Chile and its Web site is www.bancochile.cl. The consolidated financial statements of the Bank for the year ended December 31, 2015 were authorized for issuance in accordance with the directors’ resolution on January 28, 2015. For convenience of reader, these financial statements and their accompanying notes have been translated from Spanish to English. Certain accounting practices applied by the Bank that conform to rules issued by the Chilean Superintendency of Banks (SBIF) may not conform to generally accepted accounting principles in the United States (“US GAAP”) or to International Financial Reporting Standards (IFRS). 2. Summary of Significant Accounting Principles: (a) Basis of preparation: Legal provisions The General Banking Law in its Article No. 15 authorizes the Chilean Superintendency of Banks (SBIF) to issue generally applicable accounting standards for entities it supervises. The Corporations Law, in turn, requires generally accepted accounting principles to be followed. Based on the aforementioned laws, banks should use the criteria provided by the Superintendency in accordance with the Compendium of Accounting Standards, and any matter not addressed therein, as long as it does not 148 Anual Report 2015 contradict its instructions, should adhere to generally accepted accounting principles in technical standards issued by the Chilean Association of Accountants, that coincide with International Accounting Standards and International Financial Reporting Standards agreed upon by the International Accounting Standards Board (IASB). Should there be discrepancies between these generally accepted accounting principles and the accounting criteria issued by the SBIF, these shall prevail. (b) Basis of consolidation: The financial statements of Banco de Chile as of December 31, 2015 and 2014 have been consolidated with its Chilean subsidiaries and foreign subsidiary using the global integration method (line-by-line). They include preparation of individual financial statements of the Bank and companies that participate in the consolidation, and it include adjustments and reclassifications necessary to homologue accounting policies and valuation criteria applied by the Bank. The Consolidated Financial Statements have been prepared using the same accounting policies for similar transactions and other events in equivalent circumstances. Significant intercompany transactions and balances (assets, liabilities, equity, income, expenses and cash flows) originated in operations performed between the Bank and its subsidiaries and between subsidiaries have been eliminated in the consolidation process. The non-controlling interest corresponding to the participation percentage of third parties in subsidiaries, which the Bank does not own directly or indirectly, has been recognized and is shown separately in the consolidated shareholders’ equity of Banco de Chile. (i)Subsidiaries Consolidated financial statements as of December 31, 2015 and 2014 incorporate financial statements of the Bank and its subsidiaries. According IFRS 10 – “Consolidated Financial Statements”, control requires exposure or rights to variable returns and the ability to affect those returns through power over an investee. Specifically the Bank have power over the investee when has existing rights that give it the ability to direct the relevant activities of the investee. When the Bank has less than a majority of the voting rights of an investee, but these voting rights are enough to have the ability to direct the relevant activities unilaterally, then conclude the Bank has control. The Bank considers all factors and relevant circumstances to evaluate if their voting rights are enough to obtain the control, which it includes: • The amount of voting rights that the Bank has, related to the amount of voting rights of the others stakeholders. • Potential voting rights maintained by the Bank, other holders of voting rights or other parties. • Rights emanated from other contractual arrangements. • Any additional circumstance that indicate that the Bank have or have not the ability to manage the relevant activities when that decisions need to be taken, including behavior patterns of vote in previous shareholders meetings. Consolidated Financial Statements 149 Banco de Chile y sus Filiales The Bank reevaluates if it has or has not the control over an investee when the circumstances indicates that exists changes in one or more elements of control listed above. The entities controlled by the Bank and which form parts of the consolidation are detailed as follows: Interest Owned Direct Rut Subsidiaries Country Functional Currency Indirect Total 2015 % 2014 % 2015 % 2014 % 2015 % 2014 % US$ 100.00 100.00 — — 100.00 100.00 44,000,213-7 Banchile Trade Services Hong Kong Limited (*) 96,767,630-6 Banchile Administradora General de Fondos S.A. Chile $ 99.98 99.98 0.02 0.02 100.00 100.00 96,543,250-7 Banchile Asesoría Financiera S.A. Chile $ 99.96 99.96 — — 99.96 99.96 77,191,070-K Banchile Corredores de Seguros Ltda. Chile $ 99.83 99.83 0.17 0.17 100.00 100.00 96,571,220-8 Banchile Corredores de Bolsa S.A. Chile $ 99.70 99.70 0.30 0.30 100.00 100.00 96,932,010-K Banchile Securitizadora S.A. Chile $ 99.01 99.00 0.99 1.00 100.00 100.00 96,645,790-2 Socofin S.A. Chile $ 99.00 99.00 1.00 1.00 100.00 100.00 96,510,950-1 Promarket S.A. Chile $ 99.00 99.00 1.00 1.00 100.00 100.00 (*) On May 29, 2014 the Board of Banco de Chile agreed dissolution, liquidation and termination of this entity. At the end of the presents Financial Statements, the liquidation process is carried out. (ii) Associates and Joint Ventures: Associates An associate is an entity over whose operating and financial management policy decisions the Bank has significant influence, without to have the control over the associate. Significant influence is generally presumed when the Bank holds between 20% and 50% of the voting rights. Other considered factors when determining whether the Bank has significant influence over another entity are the representation on the board of directors and the existence of material intercompany transactions. The existence of these factors could determine the existence of significant influence over an entity even though the Bank had participation less than 20% of the voting rights. Investments in associates where exists significant influence, are accounted for using the equity method. In accordance with the equity method, the Bank’s investments are initially recorded at cost, and subsequently increased or decreased to reflect the proportional participation of the Bank in the net income or loss of the associate and other movements recognized in its shareholders’ equity. Goodwill arising from the acquisition of an associate is included in the net book value, net of any accumulated impairment loss. Joint Ventures Joint Ventures are joint arrangements whereby the parties that have joint control of the arrangement have rights to the net assets of the arrangement. Joint control exists only when decisions about the relevant activities require the unanimous consent of the parties sharing control. 150 Memoria Anual 2015 According IFRS 11, an entity shall be determining type of joint arrangement: “Joint Operation” or “Joint Venture”. For investments defined like “Joint Operation”, their assets, liabilities, income and expenses are recognised by their participation in joint operation. For investments defined like “Joint Venture”, they will be registered according equity method. Investments that, for their characteristics, are defined like “Joint Ventures” are the following: • Artikos S.A. • Servipag Ltda. (iii) Shares or rights in other companies These are entities in which the Bank does not have significant influence. They are presented at acquisition value (historical cost). (iv) Special purpose entities According to current regulation, the Bank must be analyzing periodically its consolidation area, considering that the principal criteria are the control that the Bank has in an entity and not its percentage of equity participation. As of December 31, 2015 and 2014 the Bank does not control and has not created any SPEs. (v) Fund management The Bank and its subsidiaries manage and administer assets held in mutual funds and other investment products on behalf of investors, perceiving a paid according to the service provided and according to market conditions. Managed resources are owned by third parties and therefore not included in the Statement of Financial Position. According to established in IFRS 10, for consolidation purposes is necessary to assess the role of the Bank and its subsidiaries with respect to the funds they manage, must determine whether that role is Agent or Principal. This assessment should consider the following: • • • • The scope of their authority to make decisions about the investee. The rights held by third parties. The remuneration to which he is entitled under remuneration arrangements. Exposure, decision maker, the variability of returns from other interests that keeps the investee. The Bank and its subsidiaries manage on behalf and for the benefit of investors, acting in that relationship only as Agent. Under this category, and as provided in the aforementioned rule, do not control these funds when they exercise their authority to make decisions. Therefore, as of December 31, 2015 and 2014 act as agent, and therefore do not consolidate any fund. (c) Non-controlling interest: Non-controlling interest represents the share of losses, income and net assets that the Bank does not control, neither directly or indirectly. It is presented as a separate item in the Consolidated Statement of Comprehensive Income and the Consolidated Statement of Financial Position. Estados Financieros Consolidados 151 Banco de Chile and Subsidiaries (d) Use of estimates and judgment: The Consolidated Financial Statements include estimates made by the Senior Management of the Bank and of the consolidated entities to quantify certain of the assets, liabilities, income, expenses and commitments that are recorded in them. Basically, these estimates are made in function of the best information available, and refer to: 1. 2. 3. 4. 5. 6. 7. Goodwill valuation (Note No. 15); Useful lives of property and equipment and intangible assets (Note No. 15 and No. 16); Current taxes and deferred taxes (Note No.17); Provisions (Note No. 24); Contingencies and commitments (Note No. 26); Provision for loan losses (Note No.11, Note No. 12 and Note No. 32); Fair value of financial assets and liabilities (Note No. 39). During the year ended December 31, 2015, there have been no other significant changes, different to it indicated above. Estimates and relevant assumptions are regularly reviewed by the Bank’s Management to quantify certain assets, liabilities, income, expenses and commitments. The accounting estimations reviewed are recognised in the period in which the estimate is evaluated. (e) Financial asset and liability valuation criteria: Measurement is the process of determining the monetary amounts at which the elements of the financial statements are to be recognized and carried in the Statement of Financial Position and the Comprehensive Income. This involves selecting the particular basis or method of measurement. In the Consolidated Financial Statements several measuring bases are used with different levels mixed among them. These bases or methods include the following: (i) Initial recognition The Bank and its subsidiaries recognize loans to customers, trading and investment securities, deposits, debt issued and subordinated liabilities and other assets o liabilities on the date of negotiation. Purchases and sales of financial assets performed on a regular basis are recognized as of the trade date on which the Bank committed to purchase or sell the asset. (ii)Classification Assets, liabilities and income accounts have been classified in conformity with standards issued by the Superintendency of Banks. (iii)Derecognition The Bank and its subsidiaries derecognize a financial asset (or where applicable part of a financial asset) from its Consolidated Statement of Financial Position when the contractual rights to the cash flows of the financial asset have expired or when the contractual rights to receive the cash flows of the financial asset are transferred during a transaction in which all ownership risks and rewards of the financial asset are 152 Anual Report 2015 transferred. Any portion of transferred financial assets that is created or retained by the Bank is recognized as a separate asset or liability. When the Bank transfers a financial asset, it assesses to what extent it has retained the risks and rewards of ownership. In this case: (a) If substantially all risks and rewards of ownership of the financial asset have been transferred, it is derecognized, and any rights or obligations created or retained upon transfer are recognized separately as assets or liabilities. (b) If substantially all risks and rewards of ownership of the financial asset have been retained, the Bank continues to recognize it. (c) If substantially all risks and rewards of ownership of the financial asset are neither transferred nor retained, the Bank will determine if it has retained control of the financial asset. In this case: (i) If the Bank has not retained control, the financial asset will be derecognized, and any rights or obligations created or retained upon transfer will be recognized separately as assets or liabilities. (ii) If the Bank has retained control, it will continue to recognize the financial asset in the Consolidated Financial Statement by an amount equal to its exposure to changes in value that can experience and recognize a financial liability associated to the transferred financial asset. The Bank derecognizes a financial liability (or a portion thereof) from its Consolidated Statement of Financial Position if, and only if, it has extinguished or, in other words, when the obligation specified in the corresponding contract has been paid or settled or has expired. (iv)Offsetting Financial assets and liabilities are offset and the net amount is reported in the Statement of Financial Position if, and only if, the Bank has the legally enforceable right to set off the recognized amounts and there is an intention to settle on a net basis or to realize an asset and settle the liability simultaneously. Income and expenses are shown net only if accounting standards allow such treatment, or in the case of gains and losses arising from a group of similar transactions such as the Bank’s trading activities. (v) Valuation at amortized cost Amortized cost is the amount at which a financial asset or liability is measured at initial recognition minus principal repayments, plus or minus the cumulative amortization (calculated using the effective interest rate method) of any difference between that initial amount and the maturity amount and minus any reduction for impairment. (vi) Fair value measurements Fair value of a financial instrument is the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. The most objective and common fair value is the price that you would pay on an active, transparent and deep market (“quoted price” or “market price”). Consolidated Financial Statements 153 Banco de Chile and Subsidiaries When available, the Bank estimates the fair value of an instrument using quoted prices in an active market for that instrument. A market is considered active if quoted prices are readily and regularly available and represent actual and regularly occurring market transactions on an arm’s length basis. If a market for a financial instrument is not active, the Bank establishes fair value using a valuation technique. These valuation techniques include the use of recent market transactions between knowledgeable, willing parties in an arm’s length transaction, if available, as well as references to the fair value of other instruments that are substantially the same, discounted cash flows and options pricing models. The chosen valuation technique use the maximum observable market data, relies as little as possible on estimates performed by the Bank, incorporates factors that market participants would consider in setting a price and is consistent with accepted economic methodologies for pricing financial instruments. Inputs into the valuation technique reasonably represent market expectations and include risk and return factors that are inherent in the financial instrument. Periodically, the Bank calibrates the valuation techniques and tests it for validity using prices from observable current market transaction in the same instrument or based on any available observable market data. The best evidence of the fair value of a financial instrument at initial recognition is the transaction price (i.e. the fair value of the consideration given or received) unless the fair value of that instrument is evidenced by comparison with other observable current market transactions in the same instrument (i.e. without modification or repackaging) or based on a valuation technique whose variables include only data from observable markets. When transaction price provides the best evidence of fair value at initial recognition, the financial instrument is initially measured at the transaction price and any difference between this price and the value initially obtained from a valuation model is subsequently recognized in income. The Bank has financial assets and liabilities that offset each other’s market risks. In these cases, average market prices are used as a basis for establishing these values. Fair value estimates obtained from models are adjusted for any other factors, such as liquidity risk or model uncertainties; to the extent that the Bank believes that a third-party market participant would take them into account in pricing a transaction. The Bank’s fair value disclosures are included in Note 39. (f) Presentation and functional currency: The items included in the financial statements of each of the entities of Banco de Chile and its subsidiaries are valued using the currency of the primary economic environment in which it operates (functional currency). The functional currency of Banco de Chile is the Chilean peso, which is also the currency used to present the entity’s consolidated financial statements, that is the currency of the primary economic environment in which the Bank operates, as well as obeying to the currency that influences in the costs and income structure. (g) Transactions in foreign currency: Transactions in currencies other than the functional currency are considered to be in foreign currency and are initially recorded at the exchange rate of the functional currency on the transaction date. Monetary assets and 154 Anual Report 2015 liabilities denominated in foreign currencies are converted using the exchange rate of the functional currency as of the date of the Statement of Financial Position. All differences are recorded as a debit or credit to income. As of December 31, 2015, the Bank applied the exchange rate of accounting representation according to the standards issued by the Superintendency of Banks, where assets expressed in dollars are shown to their equivalent value in Chilean pesos calculated using the following exchange rate of Ch$708.24 to US$1. As of December 31, 2014, the Bank used the observed exchange rate equivalent to Ch$606.09 to US$1. The gain of MCh$57,318 for net foreign exchange transactions, net (foreign exchange income of MCh$70,225 in 2014) shown in the Consolidated Statement of Comprehensive Income, includes recognition of the effects of exchange rate variations on assets and liabilities in foreign currency or indexed to exchange rates, and the result of foreign exchange transactions conducted by the Bank and its subsidiaries. (h) Segment reporting: The Bank’s operating segments are determined based on its different business units, considering the following factors: (i) That it conducts business activities from which income is obtained and expenses are incurred (including income and expenses relating to transactions with other components of the same entity). (ii) That its operating results are reviewed regularly by the entity’s highest decision-making authority for operating decisions, to decide about resource allocation for the segment and evaluate its performance; and (iii) That separate financial information is available. (i) Cash and cash equivalents: The Consolidated Statement of Cash Flows shows the changes in cash and cash equivalents derived from operating activities, investment activities and financing activities during the year. The indirect method has been used in the preparation of this statement. For the preparation of Consolidated Financial Statements of Cash Flow it is considered the following concepts: (i) Cash and cash equivalents correspond to “Cash and Bank Deposits”, plus (minus) the net balance of transactions in the course of collection that are shown in the Consolidated Statement of Financial Position, plus instruments held-for-trading and available-for-sale that are highly liquid and have an insignificant risk of change in value, maturing in less than three months from the date of acquisition, plus repurchase agreements that are in that situation. Also includes investments in fixed income mutual funds, according to instruccions of the SBIF, that are presented under “Trading Instruments” in the Consolidated Statement of Financial Position. (ii) Operating activities: corresponds to normal activities of the Bank, as well as other activities that cannot classify like investing or financing activities. (iii) Investing activities: correspond to the acquisition, sale or disposition other forms, of long-term assets and other investments that not include in cash and cash equivalent. Consolidated Financial Statements 155 Banco de Chile and Subsidiaries (iv) Financing activities: corresponds to the activities that produce changes in the amount and composition of the equity and the liabilities that are not included in the operating or investing activities. (j) Financial assets held-for-trading: Financial assets held-for-trading consist of securities acquired with the intention of generating profits as a result of short-term prices fluctuation or as a result of brokerage activities, or are part of a portfolio on which a short-term profit-generating pattern exists. Financial assets held-for-trading are stated at their fair market value as of the Consolidated Statement of Financial Position date. Gains or losses from their fair market value adjustments, as well as gains or losses from trading activities, are included in “Gains (losses) from trading and brokerage activities” in the Consolidated Statement of Comprehensive Income. Accrued interest and revaluations are reported as “Gains (losses) from trading and brokerage activities”. (k) Repurchase agreements and security lending and borrowing transactions: The Bank engages in transactions with repurchase agreements as a form of investment. The securities purchased under these agreements are recognized on the Bank’s Consolidated Statement of Financial Position under “Receivables from Repurchase Agreements and Security Lending”, which is valued in accordance with the agreed-upon interest rate, through of method of amortised cost. According to rules, the Bank not register as own portfolio the instruments bought within resale agreements. The Bank also enters into security repurchase agreements as a form of financing. Investments that are sold subject to a repurchase obligation and serve as collateral for borrowings are reclassified as “Financial Assets held-for-trading” or “Available-for-sale Instruments”. The liability to repurchase the investment is classified as “Payables from Repurchase Agreements and Security Lending”, which is valued in accordance with the agreed-upon interest rate. As of December 31, 2015 and 2014 it not exist operations corresponding to securities lending. (l) Derivative instruments: The Bank maintains contracts of Derivative financial instruments, for cover the exposition of risk of foreign currency and interest rate. These contracts are recorded in the Consolidated Statement of Financial Position at their cost (included transactions costs) and subsequently measured at fair value. Derivative instruments are reported as an asset when their fair value is positive and as a liability when negative under the item “Derivative Instruments”. Changes in fair value of derivative contracts held for trading purpose are included under “Profit (loss) net of financial operations”, in the Consolidated Statement of Comprehensive Income. In addition, the Bank includes in the valorization of derivatives the “Counterparty Valuation Adjustment” (CVA), to reflect the counterparty risk in the determination of fair value. This valorization doesn’t consider the Bank’s own credit risk, known as “Debit Valuation Adjustment” (DVA) in conformity with standards issued by SBIF. Certain embedded derivatives in other financial instruments are treated as separate derivatives when their risk and characteristics are not closely related to those of the main contract and if the contract in its entirety is not recorded at its fair value with its unrealized gains and losses included in income. 156 Anual Report 2015 At the moment of subscription of a derivative contract must be designated by the Bank as a derivative instrument for trading or hedging purposes. If a derivative instrument is classified as a hedging instrument, it can be: (1) A hedge of the fair value of existing assets or liabilities or firm commitments, or (2) A hedge of cash flows related to existing assets or liabilities or forecasted transactions. A hedge relationship for hedge accounting purposes must comply with all of the following conditions: (a) (b) (c) (d) at its inception, the hedge relationship has been formally documented; it is expected that the hedge will be highly effective; the effectiveness of the hedge can be measured in a reasonable manner; and the hedge is highly effective with respect to the hedged risk on an ongoing basis and throughout the entire hedge relationship. The Bank presents and measures individual hedges (where there is a specific identification of hedged item and hedged instruments) by classification, according to the following criteria: Fair value hedges: changes in the fair value of a hedged instruments derivative, designed like “fair value hedges”, are recognized in income under the line “Net interest income” and/or “Foreign exchange transactions, net”. Hedged item also is presented to fair value, related to the risk to be hedge. Gains or losses from hedged risk are recognized in income under the line “Net interest income” and adjust the book value of item hedged. Cash flow hedge: changes in the fair value of financial instruments derivative designated like “cash flow hedge” are recognised in “Other Comprehensive Income”, to the extent that hedge is effective and hedge is reclassified to income in the item “Net interest income” and/or “Foreign exchange transactions, net”, when hedged item affects the income of the Bank produced for the “interest rate risk” or “foreign exchange risk”, respectively. If the hedge is not effective, changes in fair value are recognised directly in income in the item “Net financial operating income”. If the hedged instruments does not comply with criteria of hedge accounting of cash flow, it expires or is sold, it suspend or executed, this hedge must be discontinued prospectively. Accumulated gains or losses recognised previously in the equity are maintained there until projected transactions occur, in that moment will be registered in Consolidated Statement of Income (in te item “Net interest income” and/or “Foreign exchange transactions, net”, depend of the hedge), lesser than it foresees that the transaction will not execute, in this case it will be registered immediately in Consolidated Statement of Income (in te item “Net interest income” and/or “Foreign exchange transactions, net”, depend of the hedge). (m) Loans to customers: Loans to customers include originated and purchased non-derivative financial assets with fixed or determinable payments that are not quoted on an active market and which the Bank does not intend to sell immediately or in the short-term. (i) Valuation method Loans are initially measured at cost plus incremental transaction costs, and subsequently measured at amortized cost using the effective interest rate method, except when the Bank defined some loans as hedged items, which are measured at fair value, changes are recorded in the Consolidated Statement of Consolidated Financial Statements 157 Banco de Chile and Subsidiaries Income, as described in letter (l) of this note. (ii) Lease contracts Accounts receivable for leasing contracts, included under the caption “Loans to customers” correspond to periodic rent installments of contracts which meet the definition to be classified as financial leases and are presented at their nominal value net of unearned interest as of each year-end. (iii) Factoring transactions Corresponds to invoices and other commercial instruments representative of credit, with or without recourse, received in discount and which are registered to book value plus interest and adjustments until to maturity. In those cases where the transfer of these instruments it was made without responsibility of the grantor, the Bank assumes the default risk. (iv) Impairment of loans The impaired loans include the following assets, according to Chapter B-1 of Accounting rules Compendium of Superintendency of Banks: a) In case of debtors subject to individual assessment, are considered in impaired portfolio “Non-complying loans” and the categories B3 y B4 of “Substandar loans” b) Debtors subject to assessment group evaluation, the impaired portfolio includes all credits of the “Non-complying loans” defined in Note No. 2 m) v). (v) Allowance for loan losses Allowances are required to cover the risk of loan losses have been established in accordance with the instructions issued by the Superitendency of Banks. The loans are presented net of those allowances and, in the case of loans and in the case of contingent loans, they are shown in liabilities under “Provisions”. In accordance with what is stipulated by the Superintendency of Banks, models or methods are used based on an individual and group analysis of debtors, to establish allowance for loan losses. (v.i) Allowance for individual evaluations, continued: An individual analysis of debtors is applied to individuals and companies that are of such significance with respect to size, complexity or level of exposure to the bank, that they must be analyzed in detail. Likewise, the analysis of borrowers should focus on its credit quality related to the ability to payment, to have sufficient and reliable information, and to analyze in regard to guarantees, terms, interest rates, currency and revaluation, etc. For purposes of establish the allowances, the banks must be asses the credit quality, then clasify to one of three categories of loans portfolio: Normal, Substandard and Non-complying Loans, it must classify the debtors and their operations related to loans and contingent loans in the categories that apply. v.i.1 Normal Loans and Substandard Loans: Normal loans correspond to borrowers who are up to date on their payment obligations and show no sign of deterioration in their credit quality. Loans classified in categories A1 through A6. 158 Anual Report 2015 Substandard loans includes all borrowers with insufficient payment capacity or significant deterioration of payment capacity that may be reasonably expected not to comply with all principal and interest payments obligations set forth in the credit agreement. This category also includes all loans that have been non-performing for more than 30 days. Loans classified in this category are B1 through B4. As a result of individual analysis of the debtors, the banks must classify them in the following categories, assigning, subsequently, the percentage of probability of default and loss given default resulting in the corresponding percentage of expected loss: Classification Normal Loans Substandard Loans Category Probability of Default Loss Given Default (%) (%) Expected Loss (%) A1 0.04 90.0 0.03600 A2 0.10 82.5 0.08250 A3 0.25 87.5 0.21875 A4 2.00 87.5 1.75000 A5 4.75 90.0 4.27500 A6 10.00 90.0 9.00000 B1 15.00 92.5 13.87500 B2 22.00 92.5 20.35000 B3 33.00 97.5 32.17500 B4 45.00 97.5 43.87500 Allowances for Normal and Substandard Loans To determine the amount of allowances to be constitute for normal and substandard portfolio, previously should be estimated the exposure to subject to the allowances, which will be applied to respective expected loss (expressed in decimals), which consist of probability of default (PD) and loss given default (LGD) established for the category in which the debtor and/or guarantor belong, as appropriate. The exposure affects to allowances applicable to loans plus contingent loans minus the amounts to be recovered by way of the foreclosure of financial or real guarantees of the operatios. Also, in some cases, the risk credit of direct debtor can be replaced by credit quality of aval or surety. Loans means the book value of credit of the respective debtor, while for contingent loans, the value resulting from to apply the indicated in No.3 of Chapter B-3 of Compilation of Standards of the Chilean Superintendency of Banks (RAN). The banks must use the following equation: Provision debtor = (ESA-GE) x (PD debtor /100)x(LGD debtor/100)+GE x(PD guarantor/100)x(LGD guarantor /100) Where: ESA = Exposure subject to allowances GE = Guaranteed exposure EAP = (Loans + Contingent Loans) – Financial Guarantees Consolidated Financial Statements 159 Banco de Chile and Subsidiaries However, independent of the results obtained from the equation above, the bank must be assigned a minimum provision level of 0.50% of the Normal Loans (including contingent loans). v.i.2 Non-complying Loans The non-complying loans corresponds to borrowers and its credits whose payment capacity is seriously at risk and who have obvious signs that the will not pay in the future. This category comprises all loans and contingent loans outstanding from debtors that have at least one installment payment of interest or principal overdue for 90 days or more. This group is composed of debtors belonging to categories C1 through C6 of the classification level and all loans, inclusive contingent loans, which maintain the same debtors. For purposes to establish the allowances on the non-complying loans, the Bank disposes the use of percentage of allowances to be applied on the amount of exposure, which corresponds to the amount of loans and contingent loans that maintain the same debtor. To apply that percentage, must be estimated a expected loss rate, less the amount of the exposure the recoveries by way of foreclosure of financial or real guarantees that to support the operation and, if there are available specific background, also must be deducting present value of recoveries obtainable exerting collection actions, net of expenses associated with them. This loss percentage must be categorized in one of the six levels defined by the range of expected actual losses by the Bank for all transactions of the same debtor. These categories, their range of loss as estimated by the Bank and the percentages of allowance that definitive must be applied on the amount of exposures, are listed in the following table: Type of Loan Non-complying loans Classification Expected loss Allowance (%) C1 Up to 3 % 2 C2 More than 3% up to 20% 10 C3 More than 20% up to 30% 25 C4 More than 30 % up to 50% 40 C5 More than 50% up to 80% 65 C6 More than 80% 90 For these loans, the expected loss must be calculated in the following manner: Expected loss= (TE – R) / TE Allowance = TE x (AP/100) Where: TE = total exposure R = recoverable amount based on estimates of collateral value and collection efforts AP = allowance percentage (based on the category in which the expected loss should be classified). 160 Anual Report 2015 (v.ii) Allowances for group evaluations Group evaluations are relevant to address a large number of operations whose individual amounts are low or small companies. Such assessments, and the criteria for application, must be consistent with the transaction of give the credit. Group evaluations requires the formation of groups of loans with similar characteristics in terms of type of debtors and conditions agreed, to establish technically based estimates by prudential criteria and following both the payment behavior of the group that concerned as recoveries of defaulted loans and consequently provide the necessary provisions to cover the risk of the portfolio. Banks may use two alternative methods for determining provisions for retail loans that are evaluated as a group. Under first method, it will be used the experience to explain the payment behavior of each homogeneous group of debtors and recoveries through collateral and of collection process, when it correspond, with objective of to estimate directly a percentage of expected losses that will be apply to the amount of the loans of respective group. Under second method, the banks will segment to debtors in homogeneous groups, according described above, associating to each group a determined probability of default and a percentage of recovery based in a historic analysis. The amount of provisions to register it will be obtained multiplied the total loans of respective group by the percentages of estimated default and of loss given the default. In both methods, estimated loss must be related with type of portfolio and terms of operations. The Bank to determine its provisions has opted for using second method. In the case of consumer loans are not considered collateral for purposes of estimating the expected loss. Allowances are establish according with the results of the application of the methods used by the Bank, distinguishing between allowances over normal portfolio and over the non-complying loans, and those that protect the contingent credit risks associated with these portfolios. The non-complying portfolio include loans and contingent loans related to debtor that present a delay in payment greater than 90 days, including 100% of the amount of contingent loans, that maintain those debtors. (v.iii)Standard method of provisions for Mortgage Loans (See Note No.4) The provision factor applicable, represented by expected loss over the mortgage loans, it will depend to the past due of each credit and the relation, at the end of month, between outstanding capital and the value of the mortgage guarantees (PVG), according the following table: Consolidated Financial Statements 161 Banco de Chile and Subsidiaries Provision factor applicable according past due and PVG Past due days at the end-month PVG PVG ≤ 40% 40% < PVG ≤ 80% 80% < PVG ≤ 90% PVG > 90% Concept 0 1-29 30-59 60-89 Non – Complying Loans PI (%) 1.0916 21.3407 46.0536 75.1614 100.0000 PDI (%) 0.0225 0.0441 0.0482 0.0482 0.0537 PE (%) 0.0002 0.0094 0.0222 0.0362 0.0537 PI (%) 1.9158 27.4332 52.0824 78.9511 100.0000 PDI (%) 2.1955 2.8233 2.9192 2.9192 3.0413 PE (%) 0.0421 0.7745 1.5204 2.3047 3.0413 PI (%) 2.5150 27.9300 52.5800 79.6952 100.0000 PDI (%) 21.5527 21.6600 21.9200 22.1331 22.2310 PE (%) 0.5421 6.0496 11.5255 17.6390 22.2310 PI (%) 2.7400 28.4300 53.0800 80.3677 100.0000 PDI (%) 27.2000 29.0300 29.5900 30.1558 30.2436 PE (%) 0.7453 8.2532 15.7064 24.2355 30.2436 PI : Non-compliance probability PDI : Loss by non-compliance PE : Expected loss PVG: Outstanding Capital of the Credit/Mortgage Guarantee Value (vi)Charge-offs Generally, the charge-offs are produced when the contractual rights on cash flows end. In case of loans, even if the above does not happen, it will proceed to charge-offs the respective asset balances. The charge-off refers to derecognition of the assets in the Statement of Financial Position, related to the respective transaction and, therefore, the part that could not be past-due if a loan is payable in installments, or a lease. The charge-off must be to make using credit risk provisions constituted, whatever the cause for which the charge-off was produced. (vi.i) Charge-offs of loans to customers Charge-off loans to customers, other than leasing operations, shall be made in accordance to the following circumstances occurs: a) The Bank, based on all available information, concludes that will not obtain any cash flow of the credit recorded as an asset. b) When the debt (without “executive title”, a collectability category pursuant to local law) meets 90 days since it was recorded as an asset. c) At the time the term set by the statute of limitations runs out and as result legal actions are precluded in order to request payment through executive trial or upon rejection or abandonment of title execution issued by judicial and non-recourse resolution. 162 Anual Report 2015 d) When past-due term of a transaction complies with the following: Type of Loan Consumer loans - secured and unsecured Term 6 months Other transactions – unsecured 24 months Commercial loans – secured 36 months Residential mortgage loans 48 months The term represents the time elapsed since the date on which payment of all or part of the obligation in default became due. (vi.ii) Charge-offs of lease operations Assets for leasing operations must be charge-offs against the following circumstances, whichever occurs first: a) The bank concludes that there is no possibility of the rent recoveries and the value of the property cannot be considered for purposes of recovery of the contract, either because the lessee have not the asset, for the property’s conditions, for expenses that involve its recovery, transfer and maintenance, due to technological obsolescence or absence of a history of your location and current situation. b) When it complies the prescription term of actions to demand the payment through executory or upon rejection or abandonment of executory by court. c) When past-due term of a transaction complies with the following: Type of Loan Consumer leases Term 6 months Other non-real estate lease transactions 12 months Real estate leases (commercial or residential) 36 months The term represents the time elapsed since the date on which payment of all or part of the obligation in default became due. (vii) Loan loss recoveries Cash recoveries on charge-off loans including loans that were reacquired from the Central Bank of Chile are recorded directly in income in the Consolidated Statement of Comprehensive Income, as a reduction of the “Provisions for Loan Losses” item. In the event that there are recovery in assets, is recognized in income the revenues for the amount they are incorporated in the asset. The same criteria will be followed if the leased assets are recovered after the charge-off of a lease operation, to incorporate those to the asset. Consolidated Financial Statements 163 Banco de Chile and Subsidiaries (viii) Renegotiations of charge-off transactions Any renegotiation of a charge-off loan it not recognize in income, while the operation continues to have deteriorated quality. Payments must be recognized as loan recoveries. Therefore, renegotiated credit can be recorded as an asset only if it has not deteriorated quality; also recognizing revenue from activation must be recorded like recovery of loans. The same criteria should apply in the case that was give credit to pay a charge-off loan. (n) Financial assets held-to-maturity and available-for-sale: Financial assets held-to-maturity includes only those securities for which the Bank has the ability and intention of keeping until maturity. The remaining investments are considered as financial assets available-for-sale. Financial assets held-to-maturity are recorded at their cost plus accrued interest and indexations less impairment provisions made when the carrying amount exceeds the estimated recoverable amount. A financial asset classified as available-for-sale is initially recognized at its fair value plus transaction costs that are directly attributable to the acquisition of the financial asset, subsequently measured at their fair value based on market prices or valuation models. Unrealized gains or losses as a result of fair value adjustments are recorded in “Other comprehensive income” within Equity. When these investments are sold, the cumulative fair value adjustment existing within equity is recorded directly in income under “Net financial operating income”. Interest and indexations of financial assets held-to-maturity and available-for-sale are included in the line item “Interest revenue”. Investment securities, which are subject to hedge accounting, are adjusted according to the rules for hedge accounting as described in Note No. 2 (l). As of December 31, 2015 and 2014, the Bank does not held to maturity instruments. (o) Intangible assets: Intangible assets are identified as non-monetary assets (separately identifiable from other assets) without physical substance which arise as a result of a legal transaction or are developed internally by the consolidated entities. They are assets whose cost can be estimated reliably and from which the consolidated entities have control and consider it probable that future economic benefits will be generated. Intangible assets are recorded initially at acquisition cost and are subsequently measured at cost less any accumulated amortization or any accumulated impairment losses. Software or computer programse purchased by the Bank and its subsidiaries is accounted for at cost less accumulated amortization and impairment losses. The subsequent expense in software assets is capitalized only when it increases the future economic benefit for the specific asset. All other expenses are recorded as an expense as incurred. Amortization is recorded in income using the straight-line amortization method based on the estimated useful life of the software, from the date on which it is available for use. The estimated useful life of software is a maximum of 6 years. 164 Anual Report 2015 (p) Property and equipment: Property and equipment includes the amount of land, real estate, furniture, computer equipment and other installations owned by the consolidated entities and which are for own use. These assets are stated at historical cost less depreciation and accumulated impairment. This cost includes expenses than have been directly attributed to the asset’s acquisition. Depreciation is recognized in income on a straight-line basis over the estimated useful lives of each part of an item of property and equipment. Estimated useful lives for 2015 and 2014 are as follows: • Buildings • Installations • Equipment • Supplies and accessories 50 years 10 years 5 years 5 years Maintenance expenses relating to those assets held for own uses are recorded as expenses in the period in which they are incurred. (q) Deferred taxes and income taxes: The income tax provision of the Bank and its subsidiaries has been determined in conformity with current legal provisions. The Bank and its subsidiaries recognize, when appropriate, deferred tax assets and liabilities for future estimates of tax effects attributable to temporary differences between the book and tax values of assets and liabilities. Deferred tax assets and liabilities are measured based on the tax rate expected to be applied, in accordance with current tax law, in the year that deferred tax assets are realized or liabilities are settled. The effects of future changes in tax legislation or tax rates are recognized in deferred taxes starting on the date of publication of the law approving such changes. Deferred tax assets and liabilities are recorded at their book value as of the date the deferred taxes are measured. Deferred tax assets are recognized only when it is likely that future tax profits will be sufficient to recover deductions for temporary differences. Deferred taxes are classified in conformity with established by Superintendency of Banks. (r) Assets received in lieu of payment: Assets received or awarded in lieu of payment of loans and accounts receivable from customers are recorded, in the case of assets received in lieu of payment, at the price agreed by the parties, or otherwise, when the parties do not reach an agreement, at the amount at which the Bank is awarded those assets at a judicial auction. Assets received in lieu of payment are classified under “Other Assets” and they are recorded at the lower of its carrying amount or net realizable value, less charge-off and presented net of a portfolio valuation allowance. The Superitendency of Banks requires regulatory charge-offs if the asset is not sold within a one year of foreclosure. Consolidated Financial Statements 165 Banco de Chile and Subsidiaries (s) Investment properties: Investments properties are real estate assets held to earn rental income or for capital appreciation or both, but are not held-for-sale in the ordinary course of business or used for administrative purposes. Investment properties are measured at cost, less accumulated depreciation and impairment and are presented under “Other Assets”. (t) Debt issued: Financial instruments issued by the Bank are classified in the Statement of Financial Position under “Debt issued” items, where the substance of the contractual arrangement results in the Bank having an obligation either to deliver cash or another financial asset to the holder or to satisfy the obligation other than by the exchange of a fixed amount of cash. Debt issued is subsequently measured at amortized cost using the effective interest rate. Amortized cost is calculated by taking into account any discount or premium on the issue and costs that are an integral part of the effective interest rate. (u) Provisions and contingent liabilities: Provisions are liabilities involving uncertainty about their amount or maturity. They are recorded in the Statement of Financial Position when the following requirements are jointly met: i) a present obligation has arisen from a past event and, ii) as of the date of the financial statements it is probable that the Bank or its subsidiaries have to disburse resources to settle the obligation and the amount can be reliably measured. A contingent asset or liability is any right or obligation arising from past events whose existence will be confirmed by one or more uncertain future events which are not within the control of the Bank. The following are classified as contingent in the complementary information: i. Guarantors and pledges: Comprises guarantors, pledges and standby letters of credit. In addition it includes payment guarantees for purchases in factoring transactions. ii. Confirmed foreign letters of credit: Corresponds to letters of credit confirmed by the Bank. iii. Documentary letters of credit: Includes documentary letters of credit issued by the Bank which have not yet been negotiated. iv. Documented guarantee: Guarantee with promissory notes. v. Free disposal lines of credit: The unused amount of credit lines that allow customers to draw without prior approval by the Bank (for example, using credit cards or overdrafts in checking accounts). vi. Other credit commitments: Amounts not yet lent under committed loans, which must be disbursed at an agreed future date when events contractually agreed upon with the customer occur, such as in the case of lines of credit linked to the progress of a construction or similar projects. 166 Anual Report 2015 vii. Other contingent loans: Includes any other kind of commitment by the Bank which may exist and give rise to lending when certain future events occur. In general, this includes unusual transactions such as pledges made to secure the payment of loans among third parties or derivative contracts made by third parties that may result in a payment obligation and are not covered by deposits. Exposure to credit risk on contingent loans: In order to calculate provisions on contingent loans, as indicated in Chapter B-3 of the Compendium of Accounting Standards of the Superintendency of Banks, the amount of exposure that must be considered shall be equivalent to the percentage of the amounts of contingent loans indicated below: Type of contingent loan a) Guarantors and pledges Exposure 100% b) Confirmed foreign letters of credit 20% c) Documentary letters of credit issued 20% d) Guarantee deposits 50% e) Free disposal lines of credit 50% f) Other loan commitments - College education loans Law No. 20,027 - Others 15% 100% g) Other contingent loans 100% Notwithstanding the above, when dealing with transactions performed with customers with overdue loans as indicated in Chapter B-1 of the Compendium of Accounting Standards of the SBIF: Impaired and/or Writtendown Loans, that exposure shall be equivalent to 100% of its contingent loans. Additional provisions: In accordance to Superintendency of Banks regulations, the Bank has recorded additional allowances for its individually evaluated loan portfolio, taking into consideration the expected impairment of this portfolio. The calculation of this allowance is performed based on the Bank’s historical experience and considering possible future adverse macroeconomic conditions or circumstances that could affect a specific sector. The provisions made in order to forestall the risk of macroeconomic fluctuations should anticipate situations reversal of expansionary economic cycles in the future, could translate into a worsening in the conditions of the economic environment and thus, function as a countercyclical mechanism accumulation of additional provisions when the scenario is favorable and release or assignment to specific provisions when environmental conditions deteriorate. According to the above, additional provisions must always correspond to general provisions on commercial, consumer or mortgage loans, or segments identified, and in no case may be used to offset weaknesses of the models used by the bank. During the current year, the Bank recorded additional provisions with a charge to income of MCh$30,921 (MCh$22,499 in 2014). As of December 31, 2015 the additional provisions amounted Ch$161,177 million (Ch$130,256 million), which are presents in the item “Provisions” of the liability in the Consolidated Statement of Financial Position. Consolidated Financial Statements 167 Banco de Chile and Subsidiaries (v) Provision for minimum dividends: According with the Compendium of Accounting Standards of the SBIF, the Bank records within liabilities the portion of net income for the year that should be distributed to comply with the Corporations Law or its dividend policy. For these purposes, the Bank establishes a provision in a complementary equity account within retained earnings. Distributable net income is considered for the purpose of calculating a minimum dividends provision, which in accordance with the Bank’s bylaws is defined as that which results from reducing or adding to net income the value of price-level restatement for the concept of restatement or adjustment of paid-in capital and reserves for the year. (w) Employee benefits: (i) Staff vacations: The annual costs of vacations and staff benefits are recognized on an accrual basis. (ii) Short-term benefits The Bank has a yearly bonus plan for its employees based on their ability to meet objectives and their individual contribution to the company’s results, consisting of a given number or portion of monthly salaries. It is provisioned for based on the estimated amount to be distributed. (iii) Staff severance indemnities: Banco de Chile has recorded a liability for long-term severance indemnities in accordance with employment contracts it has with certain employees. The liability, which is payable to specified retiring employees with 30 or 35 years of service, is recorded at the present value of the accrued benefits, which are calculated by applying a real discount rate to the benefit accrued as of year-end over the estimated average remaining service period. Obligations for this defined benefits plan are valued according to the projected unit credit actuarial valuation method, using inputs such as staff turnover rates, expected salary growth in wages and probability that this benefit will be used, discounted at current long-term rates (4.60% as of December 31, 2015 and 4.38% as of December 31, 2014). The discount rate used corresponds to the return on bonds of the Central Bank with maturity in 10 years (BCP). Actuarial gains and losses are recognised in “Other Comprehensive Income”. There are no other additional costs that must be recognised by the Bank. (x) Earnings per share: Basic earnings per share is determined by dividing net income for the year attributable to the Bank by the average weighted number of shares in circulation during that year. Diluted earnings per share is determined in a similar manner as basic earnings per share, but the average weighted number of shares in circulation is adjusted to account for the dilutive effect of stock options, warrants and convertible debt. As of December 31, 2015 and 2014, the Bank does not have any instruments or contracts that could cause dilutions. Therefore, no adjustments have been made. 168 Anual Report 2015 (y) Interest revenue and expense: Interest income and expenses are recognized in the income statement using the effective interest rate method. The effective interest rate is the rate which exactly discounts estimated future cash payments or receipts through the expected life of the financial instrument (or a shorter period) where appropriate, to the carrying amount of the financial asset or financial liability. To calculate the effective interest rate, the Bank determines cash flows by taking into account all contractual conditions of the financial instrument, excluding future credit losses. The effective interest rate calculation includes all fees and other amounts paid or received that form part of the effective interest rate. Transaction costs include incremental costs that are directly attributable to the purchase or issuance of a financial asset or liability. For its impaired portfolio and high risk loans and accounts receivables from clients, the Bank has applied a conservative position of discontinuing accrual-basis recognition of interest revenue in the income statement; they are only recorded once received. In accordance with the above, suspension occurs in the following cases: Loans with individual evaluation: • Loans classified in categories C5 and C6: Accrual is suspended by the sole fact of being in the impaired portfolio. • Loans classified in categories C3 and C4: Accrual is suspended due to having been three months in the impaired portfolio. Group evaluation loans: • Loans with less than 80% real guarantees: Accrual is suspended when payment of the loan or one of its installments has been overdue for six months. Notwithstanding the above, in the case of loans subject to individual evaluation, recognition of income from accrual of interest and readjustments can be maintained for loans that are being paid normally and which correspond to obligations whose cash flows are independent, as can occur in the case of project financing. The suspension of recognition of revenue on an accrual basis means that, while the credits are kept in the impaired portfolio, the related assets included in the Consolidated Statement of Financial Position will increase with no interest, or fees and adjustments in the Consolidated Statement of Comprehensive Income, and income will not be recognized for these items, unless they are actually received. (z) Fees and commissions: Income and expenses from fees and commissions are recognized in income using different criteria based on the nature of the income or expense: The most significant criteria include: • Fees earned from an single act are recognized once the act has taken place. • Fees earned from transactions or services provided over a longer period of time are recognized over the life of the transactions or services. • Loan commitment fees for loans that are likely to be drawn down and other credit-related fees are deferred (together with incremental costs) and recognized as an adjustment to the effective interest rate of the loan. When it is unlikely that a loan is drawn down, the fees are recognized over the commitment period on a straight-line basis. Consolidated Financial Statements 169 Banco de Chile and Subsidiaries (aa)Identifying and measuring impairment: Financial assets, different to loans to customers Financial assets are reviewed throughout each year, and especially at each reporting date, to determine whether there is objective evidence of impairment as a result of a loss event that occurred after the initial recognition of the asset and the loss event had an impact on the estimated future cash flows of the financial asset that can be reliably calculated. An impairment loss for financial assets (different to loans to customers) recorded at amortized cost is calculated as the difference between the asset’s carrying amount and the present value of the estimated future cash flows, discounted using the effective interest rate original. An impairment loss for available-for-sale financial assets is calculated using its fair value, considering fair value changes already recognized in other comprehensive income. In the case of equity investments classified as available-for-sale financial assets, objective evidence includes a significant or prolonged decline in the fair value of the investment below cost. In the case of debt securities classified as available-for-sale financial assets, the Bank assesses whether there exists objective evidence for impairment based on the same criteria as for loans. If there is evidence of impairment, any amounts previously recognized in equity, in net gains (losses) not recognized in the income statement, is removed from equity and recognized in the income statement for the period, reported in net gains (losses) on financial assets available for sale. This amount is determined as the difference between the acquisition cost (net of any principal repayments and amortization) and current fair value of the asset less any impairment loss on that investment previously recognized in the income statement. When the fair value of the available-for-sale debt security recovers to at least amortised cost, it is no longer considered impaired and subsequent changes in fair value are reported in equity. All impairment losses are recognized in the income statement. Any cumulative loss related to available-forsale financial assets recognized previously in equity is transferred to the income statement. An impairment loss can only be reversed if it can be related objectively to an event occurring after the impairment loss was recognized. The amount of the reversal is recognized in profit or loss up to the amount previously recognized as impairment. An impairment loss is reversed if, in a subsequent period, the fair value of the debt instrument classified as available-for-sale increases and the increase can be objectively related to an event occurring after the impairment loss was recognized in profit or loss. Non-financial assets The carrying amounts of the non-financial assets of the Bank and its subsidiaries, excluding investment properties and deferred tax assets, are reviewed throughout the year and especially at each reporting date, to determine if any indication of impairment exists. If such indication exists, the recoverable amount of the asset is then estimated. Impairment losses recognized in prior years are assessed at each reporting date in search of any indication that the loss has decreased or disappeared. An impairment loss is reversed if there has been a change in the 170 Anual Report 2015 estimations used to determine the recoverable amount. An impairment loss is reverted only to the extent that the book value of the asset does not exceed the carrying. The Bank assesses at each reporting date and on an ongoing basis whether there is an indication that an asset may be impaired. If any indication exists, the Bank estimates the asset’s recoverable amount. An asset’s recoverable amount is the major value between fair value (less costs to sell) and its value in use. Where the carrying amount of an asset exceeds its recoverable amount, the asset is considered impaired and is written down to its recoverable amount. In assessing value in use, the estimated cash flows are discounted to their present value using a pre-tax discount rate that reflects the current market assessments of the time value of money and risks specific to the asset. In determining fair value less costs to sell, an appropriate valuation model is used. These calculations are corroborated by valuation multiples, share prices and other available fair value indicators. Impairment losses related to goodwill cannot be reversed in future periods. (ab)Lease transactions: (i) The Bank acting as lessor Assets leased to customers under agreements which transfer substantially all the risks and rewards of ownership, with or without ultimate legal title, are classified as finance leases. When assets held are subject to a finance lease, the leased assets are derecognized and a receivable is recognized which is equal to the present value of the minimum lease payments, discounted at the interest rate implicit in the lease. Initial direct costs incurred in negotiating and arranging a finance lease are incorporated into the receivable through the discount rate applied to the lease. Finance lease income is recognized over the lease term based on a pattern reflecting a constant periodic rate of return on the net investment in the finance lease. Assets leased to customers under agreements which do not transfer substantially all the risks and rewards of ownership are classified as operating leases. The properties investment are include within “Other Assets” on the Group’s balance sheet and depreciation is provided on the depreciable amount of these assets on a systematic basis over their estimated useful economic lives. Rental income is recognized on a straight-line basis over the period of the lease. Initial direct costs incurred in negotiating and arranging an operating lease are added to the carrying amount of the leased asset and recognized as an expense on a straight-line basis over the lease term. (ii) The Bank acting as lessee Assets held under finance leases are initially recognized on the balance sheet at an amount equal to the fair value of the leased property or, if lower, the present value of the minimum future payments guaranteed. As of December 31, 2015 and 2014, the Bank and its subsidiaries have not signed contracts of this nature. Operating lease rentals payable are recognized as an expense on a straight-line basis over the lease term, which commences when the lessee controls the physical use of the property. Lease incentives are treated as a reduction of rental expense and are also recognized over the lease term on a straight-line basis. Contingent rentals arising under operating leases are recognized as an expense in the period in which they are incurred. Consolidated Financial Statements 171 Banco de Chile and Subsidiaries (ac)Fiduciary activities: The Bank provides trust and other fiduciary services that result in the holding or investing of assets on behalf of the clients. Assets held in a fiduciary capacity are not reported in the financial statements, as they are not the assets of the Bank. Contingencies and commitments arising from this activity are disclosed in Note No. 26 (a). (ad)Customer loyalty program: The Bank maintains a customer loyalty programs as an incentive to its clients. The scheme grants its customers certain points depending on the value of credit card purchases they make. The so-collected points can be used to obtain services from a third party. The costs which the Bank incurs are recognized over accrual base considering total points that probably, it will be changed over the total points dollars accumulated, and the probability of change. (ae)Reclassifications There are no significant reclassifications at the end of period 2015. 3. New Accounting Pronouncements: Accounting rules issued by IASB: The following is a summary of new standards, interpretations and improvements to the International Financial Reporting Standards issued by the International Accounting Standards Board (IASB) that it is not effective as of December 31, 2015: IFRS 9 Financial Instruments The July 24, 2014, IASB completed its upgrade project about accounting for financial instruments with the publication of IFRS 9 Financial Instruments. This standard includes new requirements based on new principles for the classification and measurement; it introduces a “prospective” model of expected credit losses on impairment accounting and changes in hedge accounting. The classification determines how financial assets and liabilities are accounted in financial statements and, in particular, how they are measured. IFRS 9 introduces a new approach for the classification of financial assets, based in the business model of the entity for the management of financial assets and the characteristic of it contractual flows. The new model also results in a single impairment model being applied to all financial instruments, removing a source of complexity associated with previous accounting requirements. The IASB has introduced a new impairment model that will require a timely recognition of expected credit losses. IFRS 9 introduces a new model for hedge accounting with enhanced disclosures about risk management activity. The new model represents a substantial overhaul of hedge accounting that aligns the accounting treatment with risk management activities, enabling entities to better reflect these activities in their financial statements. In addition, as a result of these changes, users of the financial statements will be provided with better information about risk management and the effect of hedge accounting on the financial statements 172 Anual Report 2015 IFRS 9 removes the volatility in profit or loss originated by changes in the credit risk of designated liabilities at fair value. This change means that the fair value of credit risk of the entity shall be recognized in Other Comprehensive Income. IFRS 9 permits early application of this improvement, before any other requirement of IFRS 9. Adoption date mandatory January 1, 2018. Early application is permitted. Banco de Chile and its subsidiaries are assessing the possible impact of adoption of these changes on the consolidated financial statements. To date, this standard has not been approved by the Superintendency of Banks, event that is required for their application. IFRS 11 – Joint Arrangements In May of 2014 the IASB modified IFRS 11, providing guides about the accounting of acquisitions of participations in joint operations, whose activity constitute a business. This standard requires the acquirer of a participation in a joint operation, whose activities constitutes a business, apply all the principles on accounting for business combinations of the IFRS 3. The effective date is beginning on January 1, 2016 and its early application is permitted. Banco de Chile has assessing that the impact of this rule will have not significant impact in its consolidated financial statements. IAS 16 – Property, plant and equipment and IAS 38 – Intangible assets In May of 2014 the IASB modified IAS 16 and 38 with purpose of clarifies accepted method of depreciation and amortization. The amendment of IAS 16 prohibits for property, plant and equipment, depreciation based on ordinary income. The amendment of IAS 38 introduces the presumption of ordinary income are not an appropriate base for the amortization of intangible asset. This presumption only is refuted in two circumstances: (a) intangible asset is expressed like a unit of ordinary income; and (b) ordinary income and consumption of intangible asset are highly correlated. The effective date is beginning on January 1, 2016 its early application is permitted. This modification does not impact the consolidated financial statements of Banco de Chile and its subsidiaries, because it is not used a focus of income as a basis of depreciation and amortization. IFRS 15 – Revenue from Contracts with Customers In May 2014 was issued IFRS 15, which it has like purpose established the principles that will apply an entity to present util information to users of financial statements about the nature, amount, opportunity and uncertainty of the income for ordinaries activities and cash flows that it is related to a contract with a client. This new rule replace the following current rules and interpretations: IAS 18 – Revenue, IAS 11 – Construction contracts, IFRIC 13 – Customer Loyalty Programmes, IFRIC 15 – Agreements for the Construction of Real State, IFRIC 18 – Transfers of Assets from Customers and SIC 31 – Revenue: Barter Transactions involving. Consolidated Financial Statements 173 Banco de Chile and Subsidiaries The new model will apply to all contracts with customers, except those that are inside to the scope of the others IFRS, such as leases, insurance contracts and financial instruments. Application of the standard is mandatory for annual reporting periods starting from January 1, 2018 onward, early application is permitted. Banco de Chile and its subsidiaries are assessing the impact of the adoption of this rule. IAS 27 – Consolidated and Separated Financial Statements In August 2014, the IASB published the amendment that will allow entities to use the equity method to account for investments in subsidiaries, joint ventures and associates in their separate financial statements. The effective date is beginning on January 1, 2016 and its early application is permitted. This amendment does not impact the consolidated financial statements of Banco de Chile and its subsidiaries. IAS 28 – Investments in Associates and Join Venture and IFRS 10 - Consolidated Financial Statements In September 2014, the IASB issued this amendment, which clarifies the scope of recognized gains and losses in a transaction involving an associate or joint venture, and this depends on whether the asset sold or contribution is a business. Therefore, IASB concluded that all of the profit or loss should be recognized against loss of control of a business. Likewise, gains or losses resulting from the sale or contribution of a subsidiary that is not a business (definition of IFRS 3) to an associate or joint venture should be recognized only to the extent of unrelated interests in the associate or joint venture. It is permitted its immediately application. In December 2015 the IASB agreed to determine the application date of this rule in the future. This amendment does not impact the consolidated financial statements of Banco de Chile and its subsidiaries. Annual improvements IFRS In September 2014, the IASB issued Annual improvements to IFRS: 2012 – 2014 Cycle, which include changes to the following standards. • IFRS 5 Non-current assets held for sale and discontinued operations Add specific guidelines in cases in which an entity reclassify an asset from held for sale to hold for distribution, or vice versa and cases in which asset held for distribution are accounting like discontinued operations. The effective date is beginning on January 1, 2016 and its early application is permitted. Banco de Chile and subsidiaries don’t register non-current asset held for sale and discontinued operations. Therefore, this modification does not impact the consolidated financial statements of Banco de Chile and its subsidiaries. • IFRS 7 Financial Instruments: Disclosures Add guidelines to clarify if a service contract corresponds to a continuing involvement in an asset transfer whit the purpose to determine the required disclosures. The effective date is beginning on January 1, 2016 and its early application is permitted. 174 Anual Report 2015 This amendment does not impact the consolidated financial statements of Banco de Chile and its subsidiaries. • IAS 19 Employee Benefits. Discount rate: topic of the regional market Clarifies that corporate bonds with high quality credit used in the estimation of the discount rate for post-employment benefits must be denominated in the same currency as the benefit payed. The effective date is beginning on January 1, 2016 and its early application is permitted. This amendment does not impact the consolidated financial statements of Banco de Chile and its subsidiaries. • IAS 34 Interim Financial Reporting Clarifies the meaning of disclose information “in some other part of interim financial information” and the need for a cross-reference. The effective date is beginning on January 1, 2016 and its early application is permitted The application of this amendment will not have significant impact in disclosures of the consolidated financial statements of the Bank and its subsidiaries. IFRS 10 Consolidated Financial Statements, IFRS 12 Disclosure of Interest in Other Entities and IAS 28 Investments in Associates and Join Venture. In December 2014, the IASB has modified IFRS 10, IFRS 12 and IAS 28 related with the application of the exceptions in the consolidation in investment entities. The amendments clarify about the requirement for the accounting of investment entities. In addition, these amendments in certain circumstances reduce the cost in the application of these standards. The effective date is mandatory on January 1, 2016 and its early application is permitted. The application of this amendment will not have significant impact in disclosures of the consolidated financial statements of the Bank and its subsidiaries. IAS 1 Presentation of Financial Statements In December, 2014, the IASB has published “Disclosure Initiative (Amendments to IAS 1)”. The amendments aim at clarifying IAS 1 to improve the presentation and disclosure of information in the financial reports. These amendments answer to requests about presentation and disclosure and have been designed with the finality to allow to the entities to apply their professional opinion to determine what information must be disclosed in the financial statements. They are effective for annual periods beginning on or after 1 January 2016, with earlier application being permitted. Banco de Chile and its subsidiaries are assessing that this rule will not have significant impact in disclosures of the consolidated financial statements. IFRS 16 Leases On January 2016 was issued IFRS 16, which has like purpose to stablish principles to recognize, measurement, presentation and disclosure of leases contracts, for both lessee and lessor. Consolidated Financial Statements 175 Banco de Chile and Subsidiaries This new rule is no different to the previous rule, IAS 17 – Lesses, related to the accounting treatment for the lessor. However, related to the lessee, the new rule requires recognize the assets and liabilities for the most of the lesses contracts. IFRS 16 replace to IAS 17 – Leases and its corresponding interpretations. The effective date of application is beginning January 1, 2019. It is permitted its early application but, only if it is applied IFRS 15 also. Banco de Chile and its subsidiaries are assessing the impact of this rule. Accounting rules issued by Superintendency of Banks and Financial Institutions: 1) On December 30, 2014 the SBIF issue Circular No. 3,573 which established the changes to standards that regulates determination of “Provision for loan losses”, recorded in chapter B-1 of the compendium of accounting standards. Modifications are in the following summary: • Substitution of Issuer Debtor in Factoring Operations: instructions for calculating provisions on factoring transactions are modified; allowing, under certain conditions, be considered through the substitution mechanism of debtors, classification of debtor instead of the transferor of the invoice for purposes of provisioning. • The instructions on the portfolio defaulted loans subject to individual assessment are complemented, including certain conditions must be complied to remove of such portfolio the credits of a debtor, in turn incorporated the same criteria for group loans. To remove a debtor from Default Portfolio, once overcome the circumstances that led to classify on this portfolio under these rules, the following conditions must be complied at least (updated by Circular No. 3,584; June 22, 2015): i) Any obligation of the debtor with the bank no longer served at the time and in the amount that correspond (greater than 30 calendar days). ii) Has not been granted new refinancing to pay its obligations. iii) At least one of payments including amortization of capital. iv) If the debtor has some credit with installments in periods of less than six months, has already made two payments. v) If the debtor must pay monthly installments for one or more loans, have been paid at least four consecutive installments. vi) The debtor does not appear with a direct debt not paid in the information of this Superintendency, at least that correspond to immaterial amounts. • Related to the board’s comfort about the sufficiency of provisions, this will be over Consolidated Financial Statements and the Bank, individually, and the Bank with its domestic and foreign subsidiaries, as correspond. 2) On June 22, 2015 the Superintendency of Banks and Financial Institutions issued Circular No. 3,584, related to the instructions of the changes in the Chapter B-1 “Provisions for loan losses” that was published on December 30, 2014. These instructions are related to the Standard Method of Mortgage Loans and the treatment of Non-Complying Loans. 176 Anual Report 2015 3) On September 25, 2015 the Superintendency of Banks and Financial Institutions issued Circular No. 3,588, where includes minor changes in the Chapters A-1, B-1, B-3 and C-3 of the Compendim of Accounting Standards. It clarifies that Non-complying loans can to exclude the mortgage loans that its past due are less than 90 days, at least that the same debtor has other credit of the same type with more 90 days of past due. 4) On December 24, 2015 the Superintendency of Banks and Financial Institutions issued Circular No. 3,588, where are incorporated modifications to the Chapters B-1 “Provison for loan losses” of the Compendium of Accounting Standards related to the requirements for the use of internal methodologies. It was incorporated the following modifications: • Requirements for the internal methodologies with the purpose to determine the provision for loan losses • Requirements information for the request of assessing of the internal methodologies for the provision for loan losses. At the date of issue of present financial statements and, with available information, the Bank believes that the application of this rule will not have material impact in the income. The rules related to the Mortgage Matrix, for the determination of Provisions of Mortgage Loans mentioned in the Circular No. 3,573 it was applied since November 2015. See details in Note No. 4 “Changes in Accounting Policies and Disclosures”. 4. Changes in Accounting Policies and Disclosures: On December 30, 2014 the Superintendency of Banks and Financial Institutions issued Circular No. 3,573, where established changes to the rules of “Provisions of Credit Risk”, contained in Chapter B-1 of Compendium of accounting rules. These changes corresponds to the implementation of Standar Method of Provisions for Mortgages Loans, which considers explicitly past due and the relation between outstanding capital amount of each credits and the value of mortgage guarantees. This modification corresponds to a change in accounting estimate, so its effect was registered in income for the period under the item “Provisions for loan losses”. The effect of such change produced an expense in the period 2015 by an amount of Ch$4,960 millions. Until before this change, the Bank applied according the previous rules, internal methods for determination of provisions of mortgage loans. 5. Relevant Events: (a) On January 9, 2015 through Resolución Exenta No. 7 the Superintendency of Securities and Insurance approved the reform to the by-laws of Banchile Securitizadora S.A. related to a capital increase of Ch$240,000,000 by means of the issuance of 1,550 shares, as agreed in the fourth Extraordinary Shareholders Meeting of the company held on December 1, 2014. The capital increase was carried out on January 20, 2015. (b) On January 26, 2015 the board of Banchile Administradora General de Fondos SA accepted the resignation of the director of the company Mr. Jorge Tagle Ovalle. It was also agreed to appoint new director of the company, from the day January 26, 2015 until the next Annual Meeting, Don Eduardo Ebensperger Orrego. Consolidated Financial Statements 177 Banco de Chile and Subsidiaries (c) On January 29, 2015 and Ordinary Meeting No. BCH 2,811 the Board of Banco de Chile agreed to call an Ordinary Shareholders for the day March 26, 2015 for the purpose of proposing, among other things, the distribution Dividend No. 203 on $ 3.42915880220, to each of the 94,655,367,544 shares “Banco de Chile”, payable out of distributable net income for the year ended December 31, 2014, corresponding to 70% of such profits. The Board also agreed to call an Extraordinary Shareholders for the same date in order to propose among other matters the capitalization of 30% of the distributable net profit of the Bank for the year 2014, by issuing bonus shares without nominal value, determined at a value of $ 65.31 per share “Banco de Chile”, distributed among the shareholders at the rate of 0.02250251855 shares for each share “Banco de Chile” and adopt the necessary arrangements subject to the exercise of the options provided Article 31 of Law No. 19,396. (d) On March 23, 2015 the subsidiary Banchile Securitizadora S.A. informed that in ordinary meeting held on March 23, 2015 the Board of Directors accepted the resignation of the Director José Vial Cruz. (e) On March 24, 2015 the subsidiary Banchile Securitizadora S.A. informed as an Essential Information that in the Tenth Ordinary Shareholders meeting proceeded to the total renovation of the Board of Directors of the society. According to established in seventh and eighth articles of the bylaws, were elected as Directors for a period of three years, the following persons: Pablo Granifo Lavín, Arturo Tagle Quiroz, Eduardo Ebensperger Orrego, Alain Rochette García y José Miguel Quintana Malfanti. (f) On March 30, 2015 it was reported that the Central Bank of Chile has informed the Bank of Chile that the Council of the Institution, Special Session No. 1894E on the same day, considering the resolutions adopted by the Shareholders Banco de Chile, held dated March 26, 2015, regarding the distribution of dividends and capital increase by issuing bonus shares by the share of 30% of profits for the year ended December 31 2014, decided to opt for the entire surplus that apply, including the part proportional to the agreed cap utility, will be paid in cash, in accordance with the provisions of subparagraph b) of Article 31 of Law 19,396, on modification of the payment of the subordinated obligation, and other applicable standards. (g) The Board of Director’s meeting held on April 9, 2015, it was resolved to accept the resignation of the Director Mr. Juan José Bruchou. Also, the Board of Directors appointed Mr. Samuel Libnic as new Director until the next Ordinary Shareholder’s Meeting. (h) On April 10, 2015 Mr. Samuel Libnic, Acting Director of subsidiary Banchile Corredores de Bolsa S.A. presented its resignation to the Board of Director’s. (i) On June 25, 2015 it was informed as Essential Information that, at the Board of Director’s meeting was resolved to accept the resignation of the Director and Vice President of the Board Mr. Francisco Aristeguieta Silva. Also, in the same meeting, the Board of Directors appointed Mrs. Jane Fraser as new Director and new Vice President of the Board, until the next Ordinary Shareholder’s Meeting. (j) On July 6, 2015, according to the powers conferred by article 19 of the Chilean General Banking Act, the Superintendency of Banks and Financial Institutions imposed a fine of 2,000 (two thousand) Unidades de Fomento to Banco de Chile, in connection with the erroneous delivery to that Superintendency of file D33 contained in the Information System Manual of the Debtors System (“Sistema de Deudores del Manual de Sistemas de Información”), in which a number of credit lines and overdraft in current account operations corresponding to December 2014 and month before, were omitted. 178 Anual Report 2015 (k) On July 10, 2015 Banco de Chile inform that, on July 3, 2015 Banco Penta informed acceptance of Banco de Chile’s Offer related to Purchase of Portfolio Loan of that institution. In the same date, Banco Penta informed to the Superintendency of Banks and Financial Institutions, confidentially, acceptance of the offer, and Banco Penta requested to Banco de Chile the refrain its divulgation until its communication to the market. The credits of that offer, approximately amounted to Ch$587,564 million for capital concept as of May 31, 2015 and corresponds to 95.4% of total portfolio of Banco Penta. The acceptance offer is subject to the compliance of conditions established in it, particularly the legal and financial due diligences over the portfolio loan of this transaction, and other legal terms agreed with the parties. (l) On July 23, 2015 and regarding the capitalization of 30% of the distributable net income obtained during the fiscal year ending the 31st of December, 2014, through the issuance of fully paid-in shares, agreed in the Extraordinary Shareholders Meeting held on the 26th of March, 2015, it was informed as an essential information: i. In the said Extraordinary Shareholders Meeting, it was agreed to increase the Bank´s capital in the amount of $ 96,252,499,241 through the issuance of 1,473,778,889 fully paid-in shares, of no par value, payable under the distributable net income for the year 2014 that was not distributed as dividends as agreed at the Ordinary Shareholders Meeting held on the same day. The Chilean Superintendency of Banks and Financial Institutions approved the amendment of the bylaws, through resolution N°285 dated June 5, 2015, which was registered on page 42,128 N° 24,868 of the register of the Chamber of Commerce of Santiago for the year 2015, and was published at “Diario Oficial” on June 10, 2015. The issuance of fully in paid shares was registered in the Securities Register of the Superintendence of Banks and Financial Institutions with N°2/2015, on July 14, 2015. ii. The Board of Directors of Banco de Chile, at the meeting N°2,821, dated July 23, 2015, set August 6, 2015, as the date for issuance and distribution of the fully paid in shares. iii. The shareholders that will be entitled to receive the new shares, at a ratio of 0.02250251855 fully in paid shares for each Banco de Chile share, shall be those registered in the Register of Shareholders on July 31, 2015. iv. The titles will be duly assigned to each shareholder. The Bank will only print the titles for those shareholders who request it in writing at the Shareholders Department of Banco de Chile. v. As a consequence of the issuance of the fully in paid shares, the capital of the Bank will be divided in 96,129,146,433 nominative shares, without par value, completely subscribed and paid. (m)On October 22, 2015 It was informed as essential information, that Banco de Chile and Citigroup Inc. have subscribed new Agreements of Cooperation, Global Connectivity and License (“Trademark License Agreement”). These agreements will have an initial duration period of two years beginning on January 1, 2016. Although, the parties may convene before August 31, 2017, an extension for another period of two years commencing on January 1, 2018. In the event that the aforesaid extension is not convened by the parties, these agreements will be extended for a period of one year starting on January 1, 2018 until January 1, 2019. The same extension procedure may apply afterwards as many times as agreed by the parties. Original Cooperation, Global Connectivity and License Agreements, subscribed on December 27, 2008 will expire on January 1, 2016. Consolidated Financial Statements 179 Banco de Chile and Subsidiaries Likewise, the parties have extended the Master Services Agreement for a period of six months, beginning on January 1, 2016. The aforementioned agreements and extension were duly authorized by Banco de Chile’s Board of Directors on Meetings N° 2,825 celebrated on September 24, 2015 and N° 2,827 celebrated on October 22, 2015, according to the requirements of the Articles 146 and subsequent of the Chilean Corporations Act (Law N° 18,046). (n) On November 23, 2015 — Banco de Chile informed like essential information that it has made a voluntary application to each of the UK Listing Authority and the London Stock Exchange for the cancellation of the standard listing of the Company’s American Depositary Receipts representing shares in the Company’s common stock (“ADRs”) on the Official List of the UK Listing Authority, which will result in the cancellation of the trading of its ADRs on the London Stock Exchange. (o) On December 22, 2015 pursuant to its announcement made on November 23, 2015, Banco de Chile (the “Company”), applied to each of the UK Listing Authority and the London Stock Exchange for, respectively, the cancellation of the standard listing of the Company’s American Depositary Receipts representing shares of its common stock (the “ADRs”) from the Official List and the cancellation of the admission to trading of the ADRs from the Main Market of the London Stock Exchange. (p) On December 30, 2015 Banco de Chile informed as an essential information that it has concluded the execution process of the insurance agreements between Banco de Chile and its subsidiary Banchile Corredores de Seguros Limitada, with Banchile Seguros de Vida S.A., which were entered into through the private instruments detailed below, all of them in force from January 1, 2016 until January 1, 2020, excluding those insurances, as applicable, related to loan mortgages which must be subject to a public tender in compliance with article 40, DFL 251 of 1931: 1. Brokerage Agreement entered into by the affiliate Banchile Corredores de Seguros Limitada and the related company Banchile Seguros de Vida S.A. 2. Agreements entered into by Banco de Chile and Banchile Seguros de Vida S.A.: a. Collection and Data Administration Agreement. b. Use Agreement for Distribution Channels. c. Banchile’s Trademark License Agreement. d. Credit Life Insurance Agreement. 3. Framework Agreement for Insurance Banking, entered into by Banco de Chile, Banchile Corredores de Seguros Limitada and Banchile Seguros de Vida S.A. It is worth noting that Banchile Seguros de Vida S.A. is a related party to Banco de Chile in accordance with Article 146 of the Chilean Corporations Law. In turn, Banchile Corredores de Seguros Limitada is a subsidiary of Banco de Chile, incorporated pursuant to Article 70 letter a) of the Chilean Banking Act. 6. Segment Reporting: For management purposes, the Bank has organized its operations and commercial strategies into four business segments, which are defined in accordance with the type of products and services offered to target customers. These business segments are currently defined as follows: Retail: 180 Anual Report 2015 This segment focuses on individuals and small and medium-sized companies with annual sales up to UF 70,000, where the product offering focuses primarily on consumer loans, commercial loans, checking accounts, credit cards, credit lines and mortgage loans. Wholesale: This segment focused on corporate clients and large companies, whose annual revenue exceed UF 70,000, where the product offering focuses primarily on commercial loans, checking accounts and liquidity management services, debt instruments, foreign trade, derivative contracts and leases. Treasury and money market operations: This segment includes revenue associated with managing the Bank’s balance sheet (currencies, maturities and interest rates) and liquidity, including financial instrument and currency trading on behalf of the Bank itself. Transactions on behalf of customers carried out by the Treasury are reflected in the respective aforementioned segments. These products are highly transaction-focused and include foreign exchange transactions, derivatives and financial instruments in general. Subsidiaries: Corresponds to companies and corporations controlled by the Bank, where income is obtained individually by the respective subsidiary. The companies that comprise this segment are: - Entity Banchile Administradora General de Fondos S.A. Banchile Asesoría Financiera S.A. Banchile Corredores de Seguros Ltda. Banchile Corredores de Bolsa S.A. Banchile Securitizadora S.A. Banchile Trade Services Limited Socofin S.A. Promarket S.A. The financial information used to measure the performance of the Bank’s business segments is not necessarily comparable with similar information from other financial institutions because it is based on internal reporting policies. The accounting policies used to prepare the Bank’s operating segment information are similar as those described in Note No. 2 “Summary of Significant Accounting Principles”. The Bank obtains the majority of its income from: interest, revaluations and fees, discounted the credit cost and expenses. Management is mainly based on these concepts in its evaluation of segment performance and decision-making regarding goals, allocation of resources for each unit individually. Although the results of the segments reconcile with those of the Bank at total level, it is not thus necessarily concerning the different concepts, since the management is measured and controls in individual form and additionally applies the following criteria: • The net interest margin of loans and deposits is measured on an individual transaction and individual client basis, stemming from the difference between the effective customer rate and the related Bank’s fund transfer price in terms of maturity, re-pricing and currency. • The internal performance profitability system considers capital allocation in each segment in accordance to the Basel guidelines. • Operating expenses are distributed at each area level. The Bank allocates all of its indirect operating costs to each business segment by utilizing a different cost driver in order to allocate such costs to the specific segment. The Bank did not enter into transactions with a particular customer or third party that exceed 10% of its total income in 2015 and 2014. Taxes are managed at a corporate level and are not allocated to business segments. Consolidated Financial Statements 181 Banco de Chile and Subsidiaries The following tables present the income for 2015 and 2014 for each of the segments defined above: Retail Wholesale Treasury 2015 MCh$ 2014 MCh$ 2015 MCh$ 2014 MCh$ 2015 MCh$ 2014 MCh$ Net interest income 840,333 836,917 355,783 379,456 27,942 35,005 Net fees and commissions income 150,249 134,635 43,853 40,316 (2,163) (1,825) Other operating income 24,908 30,582 64,861 60,278 10,355 13,871 Total operating revenue 1,015,490 1,002,134 464,497 480,050 36,134 47,051 Provisions for loan losses (229,669) (232,802) (73,510) (51,348) — — Depreciation and amortization Other operating expenses Income attributable to associates Income before income taxes (21,275) (22,497) (5,364) (5,324) (267) (296) (464,587) (464,323) (138,638) (134,211) (4,770) (4,364) 2,521 1,867 716 584 34 50 302,480 284,379 247,701 289,751 31,131 42,441 Income taxes Income after income taxes La siguiente tabla presenta los saldos totales de activos y pasivos de los ejercicios terminados el 31 de diciembre de 2015 y 2014 por cada segmento definido anteriormente: Retail Assets Wholesale Treasury 2015 MCh$ 2014 MCh$ 2015 MCh$ 2014 MCh$ 2015 MCh$ 2014 MCh$ 14,503,435 11,789,339 11,926,049 10,307,291 4,383,945 4,981,302 9,726,434 8,419,469 9,934,304 9,664,423 8,605,278 6,754,592 Current and deferred taxes Total assets Liabilities Current and deferred taxes Total liabilities 182 Anual Report 2015 Subsidiaries 2015 MCh$ Subtotal 2014 MCh$ Adjustments 2015 MCh$ 2014 MCh$ 2015 MCh$ Total 2014 MCh$ 2015 MCh$ 2014 MCh$ (6,380) (8,834) 1,217,678 1,242,544 1,455 2,514 1,219,133 1,245,058 128,881 114,246 320,820 287,372 (14,841) (15,184) 305,979 272,188 24,838 29,552 124,962 134,283 (3,719) (5,127) 121,243 129,156 147,339 134,964 1,663,460 1,664,199 (17,105) (17,797) 1,646,355 1,646,402 117 157 (303,062) (283,993) — — (303,062) (283,993) (2,631) (2,384) (29,537) (30,501) — — (29,537) (30,501) (105,811) (99,060) (713,806) (701,958) 17,105 17,797 (696,701) (684,161) 401 360 3,672 2,861 — — 3,672 2,861 39,415 34,037 620,727 650,608 — — 620,727 650,608 (61,730) (59,527) 558,997 591,081 Subsidiaries 2015 MCh$ 523,080 374,824 2014 MCh$ 538,445 391,547 Subtotal 2015 MCh$ 31,336,509 28,640,840 Adjustments 2014 MCh$ 27,616,377 25,230,031 2015 MCh$ 2014 MCh$ (302,816) (176,886) (148,929) (176,886) Total 2015 MCh$ 31,033,693 2014 MCh$ 27,439,491 259,251 206,337 31,292,944 27,645,828 28,491,911 25,053,145 60,946 57,527 28,552,857 25,110,672 Consolidated Financial Statements 183 Banco de Chile and Subsidiaries 7. Cash and Cash Equivalents: (a) Cash and cash equivalents and their reconciliation to the statement of cash flows at each year-end are detailed as follows: 2015 MCh$ 2014 MCh$ Cash and due from banks: Cash (*) 672,253 476,429 Current account with the Chilean Central Bank (*) 111,330 147,215 9,676 12,778 Deposits in other domestic banks Deposits abroad 567,963 278,711 1,361,222 915,133 Net transactions in the course of collection 284,204 303,136 Highly liquid financial instruments 407,111 590,417 41,371 16,892 2,093,908 1,825,578 Subtotal - Cash and due from banks Repurchase agreements Total cash and cash equivalents (*) Amounts in cash and Central Bank deposits are regulatory reserve deposits for which the Bank must maintain a certain monthly average. (b) Transactions in the course of collection: Transactions in the course of settlement are transactions for which the only remaining step is settlement, which will increase or decrease the funds in the Central Bank or in foreign banks, normally occurring within 24 to 48 business hours, and are detailed as follows: 2015 MCh$ 2014 MCh$ Documents drawn on other banks (clearing) 293,908 290,866 Funds receivable 232,138 109,215 Subtotal - assets 526,046 400,081 Funds payable (241,842) (96,945) Subtotal – liabilities (241,842) (96,945) Net transactions in the course of collection 284,204 303,136 Assets Liabilities 184 Anual Report 2015 8. Financial Assets Held-for-trading: The detail of financial instruments classified as held-for-trading is as follows: 2015 MCh$ 2014 MCh$ Instruments issued by the Chilean Government and Central Bank of Chile Central Bank bonds 46,068 13,906 Central Bank promissory notes 103,832 2,996 Other instruments issued by the Chilean Government and Central Bank 100,016 71,968 Deposit promissory notes from domestic banks — — Mortgage bonds from domestic banks — 9 Other instruments issued in Chile Bonds from domestic banks 21 3,197 Deposits in domestic banks 583,217 199,665 — 1,351 10,420 366 Instruments from foreign governments or central banks — — Other instruments issued abroad — — 23,080 255,013 Bonds from other Chilean companies Other instruments issued in Chile Instruments issued by foreign institutions Mutual fund investments: Funds managed by related companies Funds managed by third parties Total — — 866,654 548,471 In “Instruments issued by the Chilean Government and Central Bank of Chile” are classified instruments sold under agreements to repurchase to customers and financial instruments, by an amount of MCh$9,244 as of December 31, 2015 (as of December 31, 2014 was no balance). Agreements to repurchase have an average expiration of 6 days as of year-end. “Other instruments issued in Chile” include instruments sold under agreements to repurchase to customers and financial instruments, amounting to MCh$149,333 as of December 31, 2015 (MCh$148,525 in 2014). Agreements to repurchase have an average expiration of 10 days as of year-end (12 days in 2014). Additionally, the Bank holds financial investments in mortgage finance bonds issued by itself in the amount of MCh$25,303 as of December 31, 2015 (MCh$32,956 in 2014), which are presented as a reduction of the liability line item “Debt issued”. Consolidated Financial Statements 185 Banco de Chile and Subsidiaries 9. Repurchase Agreements and Security Lending and Borrowing: (a) The Bank provides financing to its customers through “Receivables from Repurchase Agreements and Security Borrowing”, in which the financial instrument serves as collateral. As of December 31, 2014 and 2013, the Bank has the following receivables resulting from such transactions: Up to 1 month and up to 3 month Up to 1 month 2015 MCh$ 2014 MCh$ 2015 MCh$ 2014 MCh$ Central Bank bonds — 820 — — Central Bank promissory notes — — — — Other instruments issued by the Chilean Government and Central Bank — — — — Deposit promissory notes from domestic banks — — — — Mortgage bonds from domestic banks — — — — Bonds from domestic banks — — — — Deposits in domestic banks 3,461 — — — — — — — 32,448 11,043 8,704 6,291 Instruments from foreign governments or central bank — — — — Other instruments — — — — 35,909 11,863 8,704 6,291 Instruments issued by the Chilean Governments and Central Bank of Chile Other Instruments Issued in Chile Bonds from other Chilean companies Other instruments issued in Chile Instruments issued by foreign institutions Total Securities received: The Bank has received securities that it is allowed to sell or repledge in the absence of default by the owner. At December 31, 2015 the Bank held securities with a fair value of Ch$ 46,324 million (Ch$27,549 million in 2014) on such terms. The Bank has an obligation to return the securities to its counterparties. 186 Anual Report 2015 Over 3 months and up to 12 months 2015 MCh$ 2014 MCh$ — Over 1 year and up to 3 years Over 3 years and up to 5 years Over 5 years Total 2015 MCh$ 2014 MCh$ 2015 MCh$ 2014 MCh$ 2015 MCh$ 2014 MCh$ 2015 MCh$ 2014 MCh$ — — — — — — — — 820 — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — 3,461 — — — — — — — — — — — 1,551 9,507 — — — — — — 42,703 26,841 — — — — — — — — — — — — — — — — — — — — 1,551 9,507 — — — — — — 46,164 27,661 Consolidated Financial Statements 187 Banco de Chile and Subsidiaries (b) (b) The Bank obtains financing by selling financial instruments and committing to purchase them at future dates, plus interest at a prefixed rate, As of December 31, 2015 and 2014, the Bank has the following payables resulting from such transactions: Up to 1 month and up to 3 month Up to 1 month 2015 MCh$ 2014 MCh$ 2015 MCh$ 2014 MCh$ Instruments issued by the Chilean Governments and Central Bank of Chile Central Bank bonds 3,052 — — — Central Bank promissory notes 7,301 25,643 — — Other instruments issued by the Chilean Government and Central Bank 1,942 — — — Deposit promissory notes from domestic banks — — — — Mortgage bonds from domestic banks — — — — Other Instruments Issued in Chile Bonds from domestic banks — 3,152 — — Deposits in domestic banks 158,156 220,528 13,680 159 Bonds from other Chilean companies — — — — Other instruments issued in Chile — — — — Instruments from foreign governments or central bank — — — — Other instruments — — — — 170,451 249,323 13,680 159 Instruments issued by foreign institutions Total Securities given: The carrying amount of securities lent and of “Payables from Repurchase Agreements and Security Lending” at December 31, 2015 is Ch$184,919 million (Ch$252,465 million in 2014). The counterparty is allowed to sell or repledge those securities in the absence of default by the Bank. 188 Anual Report 2015 Over 3 months and up to 12 months Over 1 year and up to 3 years Over 3 years and up to 5 years Over 5 years Total 2015 MCh$ 2014 MCh$ 2015 MCh$ 2014 MCh$ 2015 MCh$ 2014 MCh$ 2015 MCh$ 2014 MCh$ 2015 MCh$ 2014 MCh$ — — — — — — — — 3,052 — — — — — — — — — 7,301 25,643 — — — — — — — — 1,942 — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — 3,152 — — — — — — — — 171,836 220,687 — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — 184,131 249,482 Consolidated Financial Statements 189 Banco de Chile and Subsidiaries 10.Derivative Instruments and Accounting Hedges: (a) As of December 31, 2015 and 2014, the Bank’s portfolio of derivative instruments is detailed as follows: Notional amount of contract with final expiration date in Over 1 month and up to 3 months Up to 1 month 2015 MCh$ 2014 MCh$ 2015 MCh$ 2014 MCh$ Over 3 months and up to 12 months 2015 MCh$ 2014 MCh$ Derivatives held for hedging purposes Cross currency swap Interest rate swap Total derivatives held for hedging purposes — — — — — — — — — 14,947 — 16,486 — — — — 14,947 16,486 Derivatives held as cash flow hedges Interest rate swap and cross currency swap Total Derivatives held as cash flow hedges — — 103,638 — 201,723 137,134 — — 103,638 — 201,723 137,134 Currency forward Cross currency swap Interest rate swap Call currency options Put currency options Total derivatives of negotiation 6,361,172 1,444,510 1,283,607 25,127 16,503 9,130,919 4,813,454 1,330,696 109,701 41,715 34,116 6,329,682 5,658,682 3,626,015 835,357 69,802 50,578 10,240,434 4,114,955 1,395,103 260,261 47,586 42,051 5,859,956 6,392,029 8,414,998 1,369,605 77,364 66,038 16,320,034 6,702,632 6,728,804 1,229,651 69,218 40,897 14,771,202 Total 9,130,919 6,329,682 10,344,072 5,859,956 16,536,704 14,924,822 Derivatives held-for-trading purposes (b) Fair value hedges: The Bank uses cross-currency swaps and interest rate swaps to hedge its exposure to changes in the fair value of the hedged elements attributable to interest rates. The aforementioned hedge instruments change the effective cost of long-term issuances from a fixed interest rate to a floating interest rate, decreasing the duration and modifying the sensitivity to the shortest segments of the curve. Below is a detail of nominal values of the hedged elements and hedge instruments under fair value hedges as of December 31, 2015 and 2014: 190 Anual Report 2015 2015 MCh$ 2014 MCh$ Hedged element Commercial loans Corporate bonds 19,222 174,054 48,611 146,585 Hedge instrument Cross currency swap Interest rate swap 19,222 174,054 48,611 146,585 Monto Nocional de contratos con vencimiento final Over 1 year and up to 3 years Over 3 year and up to 5 years 2015 MCh$ 2015 MCh$ 2014 MCh$ 2014 MCh$ Valor Razonable Over 5 years 2015 MCh$ 2014 MCh$ Asset 2015 MCh$ Liability 2014 MCh$ 2015 MCh$ 2014 MCh$ — 11,332 15,565 22,488 — 66,504 11,734 59,942 19,222 81,271 21,312 47,669 — 279 — 101 4,189 10,360 8,730 11,174 11,332 38,053 66,504 71,676 100,493 68,981 279 101 14,549 19,904 441,930 437,575 318,240 411,283 306,582 237,038 203,892 78,703 3,666 17,596 441,930 437,575 318,240 411,283 306,582 237,038 203,892 78,703 3,666 17,596 1,097,148 9,190,933 2,370,091 35 35 12,658,242 589,179 7,376,807 2,003,936 182 182 9,970,286 79,217 5,063,262 1,513,471 — — 6,655,950 38,389 4,249,358 1,174,052 — — 5,461,799 — 5,676,905 2,394,036 — — 8,070,941 1,802 3,809,968 2,039,353 — — 5,851,123 180,616 173,365 566,412 1,878 680 922,951 140,676 210,900 398,943 2,583 287 753,389 207,961 159,668 737,845 3,689 549 1,109,712 128,117 206,161 485,363 2,249 362 822,252 13,111,504 10,445,914 7,040,694 5,944,758 8,478,016 6,157,142 1,127,122 832,193 1,127,927 859,752 Consolidated Financial Statements 191 Banco de Chile and Subsidiaries (c) Cash flow Hedges: (c.1) The Bank uses cross currency swaps to hedge the risk from variability of cash flows attributable to changes in the interest rates of bonds and foreign exchange of bonds issued abroad in Mexican pesos, Hong Kong dollars, Peruvian nuevo sol, Swiss franc, Japanese yen to and Euros. The cash flows of the cross currency swaps equal the cash flows of the hedged items, which modify uncertain cash flows to known cash flows derived from a fixed interest rate. Additionally, these cross currency swap contracts used to hedge the risk from variability of the Unidad de Fomento (CLF) in assets flows denominated in CLF until a nominal amount equal to the portion notional of the hedging instrument CLF, whose readjustment daily impact the item “interest revenue” of the financial statements. (c.2) Below are the cash flows of bonds issued abroad objects of this hedge and cash flows of the active part of the derivative: Up to1 month Over 1 month and up to 3 months 2015 MCh$ 2014 MCh$ Over 3 months and up to 12 months 2015 MCh$ 2014 MCh$ 2015 MCh$ 2014 MCh$ Corporate Bond EUR — — — — (602) — Corporate Bond HKD — — — — (12,852) (9,508) Corporate Bond PEN — — — — (636) (622) Corporate Bond CHF (255) (219) (108,678) (1,135) (166,473) (5,413) Obligation USD (678) (498) — (95) (1,736) (156,333) — — (314) (271) (66,316) (968) Cross Currency Swap EUR — — — — 602 — Cross Currency Swap HKD — — — — 12,852 9,508 Cross Currency Swap PEN — — — — 636 622 Cross Currency Swap CHF 255 219 108,678 1,135 166,473 5,413 Cross Currency Swap USD 678 498 — 95 1,736 156,333 Cross Currency Swap JPY — — 314 271 66,316 968 Net cash flow — — — — — — Hedge item Outflows: Corporate Bond JPY Hedge instruments Inflows: A continuación se presentan los flujos de caja de la cartera de activos subyacentes y los flujos de caja de la parte pasiva del instrumento derivado: 192 Anual Report 2015 Over 1 year and up to 3 years 2015 MCh$ Over 3 years and up to 5 years 2014 MCh$ 2015 MCh$ Over 5 years 2014 MCh$ 2015 MCh$ Total 2014 MCh$ 2015 MCh$ 2014 MCh$ (1,207) — (1,207) — (39,340) — (42,356) — (25,658) (19,070) (79,631) (66,617) (368,924) (268,771) (487,065) (363,966) (16,219) (16,442) — — — — (16,855) (17,064) (279,477) (317,811) (217,702) (344,146) — — (772,585) (668,724) (229,377) (61,751) — — — — (231,791) (218,677) (1,901) (58,445) (76,302) (41,062) (29,853) (51,563) (174,686) (152,309) 1,207 — 1,207 — 39,340 — 42,356 — 25,658 19,070 79,631 66,617 368,924 268,771 487,065 363,966 16,219 16,442 — — — — 16,855 17,064 279,477 317,811 217,702 344,146 — — 772,585 668,724 229,377 61,751 — — — — 231,791 218,677 1,901 58,445 76,302 41,062 29,853 51,563 174,686 152,309 — — — — — — — — Consolidated Financial Statements 193 Banco de Chile and Subsidiaries Over 1 month and up to 3 months Up to1 month Over 3 months and up to 12 months 2015 MCh$ 2014 MCh$ 2015 MCh$ 2014 MCh$ 2015 MCh$ 2014 MCh$ 2,961 2,892 107,007 490,949 231,948 Cross Currency Swap HKD — — — (14,578) (9,062) — Cross Currency Swap PEN — — — (15,978) (493) — Cross Currency Swap JPY — — (1,024) (69,059) (68,015) (976) Cross Currency Swap USD — — — (58,945) (3,866) — Cross Currency Swap CHF (2,961) (2,892) (105,983) (332,389) (149,493) (2,254) Cross Currency Swap EUR — — — — (1,019) — — — Hedge ítem Inflows: Cash flow in CLF 3,230 Hedge instruments Outflows: Net cash flow — — — — Respect to assets hedged, these are revalued monthly according to the variation of the UF, which is equivalent to realize monthly reinvestment of the assets until maturity of the relationship hedging. (c.3)The accumulated amount of unrealized gain was a credit to equity for an amount of Ch$9,971 million in 2015 (credit to equity for Ch$29,756 million in 2014) generated from hedging instruments, which has been recorded in equity. The net effect of deferred tax was a credit to equity for Ch$7,728 millions in 2015 (credit to equity for Ch$23,507 millions in 2014) The accumulated balance for this concept net of deferred tax as of December 31, 2015 corresponds to a credit of equity amounted Ch$17,814 million (credit to equity amounted Ch$10,086 million in 2014) (c.4)The net effect in income of derivatives cash flow hedges was a credit in income for an amount of Ch$148,555 million in 2015 (charge in income for Ch$9,659 million in 2014). (c.5)As of December 31, 2015 and 2014, it not exist inefficiency in cash flow hedge, because both, hedge item and hedge instruments are mirror one of other, it means that all variation of value attributable to rate and revaluation components are netted almost totally. (c.6)As of December 31, 2015 and 2014, the Bank has not hedges of net investments in foreign business. 194 Anual Report 2015 Over 1 year and up to 3 years Over 3 years and up to 5 years Over 5 years Total 2015 MCh$ 2014 MCh$ 2015 MCh$ 2014 MCh$ 2015 MCh$ 2014 MCh$ 2015 MCh$ 2014 MCh$ 494,015 165,707 345,015 442,808 359,902 283,714 1,540,848 1,389,300 (17,999) (7,273) (63,301) (59,188) (288,281) (224,232) (378,643) (305,271) (16,135) (475) — — — — (16,628) (16,453) (5,660) (3,471) (79,042) (48,703) (30,716) (59,482) (184,457) (181,691) (216,820) (141,795) — — — — (220,686) (200,740) (235,376) (12,693) (200,642) (334,917) — — (694,455) (685,145) (2,025) — (2,030) — (40,905) — (45,979) — — — — — — — — — Consolidated Financial Statements 195 Banco de Chile and Subsidiaries 11. Loans and advances to Banks: (a) As of December 31, 2015 and 2014, amounts are detailed as follows: 2015 2014 MCh$ MCh$ Domestic Banks Interbank loans Provisions for loans to domestic banks Subtotal 45,258 170,014 (72) (61) 45,186 169,953 211,573 216,632 Foreign Banks Loans to foreign banks Chilean exports trade loans 47,355 93,366 Credits with third countries 91,278 125,061 Provisions for loans to foreign banks Subtotal (630) (755) 349,576 434,304 1,000,000 550,000 433 1,108 Central Bank of Chile Non-available Central Bank deposits Other Central Bank credits 196 Anual Report 2015 Subtotal 1,000,433 551,108 Total 1,395,195 1,155,365 (b) Movements in provisions for loans to banks, during periods 2015 and 2014 are detailed below: Bank’s Location Detalle Chile Abroad Total MCh$ MCh$ MCh$ Balance as of January 1, 2014 36 1,256 1,292 Charge-offs — — — Provisions established 25 — 25 Provisions released — (501) (501) Balance as of December 31, 2014 61 755 816 Charge-offs — — — Provisions established 11 — 11 Provisions released — (125) (125) Balance as of December 31, 2015 72 630 702 Consolidated Financial Statements 197 Banco de Chile and Subsidiaries 12.Créditos y Cuentas por Cobrar a Clientes: (a.i)Loans to Customers: As of December 31, 2015 and 2014, the composition of the portfolio of loans is the following: 2015 Assets before allowance Normal Substandard Non-Complying Portfolio Portfolio Portfolio MCh$ MCh$ MCh$ Allowances established Individual Group Provisions Provisions Total MCh$ MCh$ MCh$ Total Net assets MCh$ MCh$ Commercial loans Commercial loans 10,340,497 89,792 383,965 10,814,254 (154,115) Foreign trade loans 1,318,078 64,849 60,318 1,443,245 (84,282) (3,286) (87,568) 1,355,677 Current account debtors 227,063 2,519 9,646 239,228 (5,728) (4,082) (9,810) 229,418 Factoring transactions 483,797 2,282 754 486,833 (10,571) (1,773) (12,344) 474,489 1,334,038 15,367 25,651 1,375,056 (6,908) (11,004) (17,912) 1,357,144 50,898 257 7,147 58,302 (2,115) (3,414) (5,529) 52,773 13,754,371 175,066 (107,080) (370,799) 14,046,119 Mortgage bonds 49,849 — 3,771 53,620 — (68) (68) 53,552 Transferable mortgage loans 82,826 — 1,818 84,644 — (95) (95) 84,549 Other residential real estate mortgage loans 6,146,484 — 111,423 6,257,907 — (34,760) (34,760) 6,223,147 Credits from ANAP 17 — — 17 — — — 17 Residential lease transactions — — — — — — — — 8,644 — 154 8,798 — (29) (29) 8,769 6,287,820 — 117,166 6,404,986 — (34,952) (34,952) 6,370,034 2,188,881 — 233,217 2,422,098 — (153,216) (153,216) 2,268,882 Current account debtors 292,534 — 4,325 296,859 — (7,476) (7,476) 289,383 Credit card debtors 991,831 — 24,518 1,016,349 — (34,968) (34,968) 981,381 Consumer lease transactions — — — — — — — — Other loans and accounts receivable 50 — 781 831 — (355) (355) 476 3,473,296 — 262,841 3,736,137 — (196,015) (196,015) 3,540,122 23,515,487 175,066 867,488 24,558,041 (263,719) (338,047) (601,766) 23,956,275 Commercial lease transactions (1) Other loans and accounts receivable Subtotal 487,481 14,416,918 (263,719) (83,521) (237,636) 10,576,618 Mortgage loans Other loans and accounts receivable Subtotal Consumer loans Consumer loans in installments Subtotal Total 198 Anual Report 2015 2014 Assets before allowance Normal Substandard Non-Complying Portfolio Portfolio Portfolio MCh$ MCh$ MCh$ Allowances established Individual Group Provisions Provisions Total MCh$ MCh$ MCh$ Total Net assets MCh$ MCh$ Commercial loans Commercial loans 9,239,021 76,365 308,808 9,624,194 (106,518) Foreign trade loans 1,131,926 72,208 62,665 1,266,799 (78,619) (1,480) (80,099) 1,186,700 Current account debtors 303,906 2,697 3,532 310,135 (3,141) (4,189) (7,330) 302,805 Factoring transactions 474,046 3,164 1,525 478,735 (9,283) (1,361) (10,644) 468,091 1,330,752 22,191 28,579 1,381,522 (6,163) (11,898) (18,061) 1,363,461 39,274 257 7,320 46,851 (2,298) (3,426) (5,724) 41,127 12,518,925 176,882 412,429 13,108,236 (206,022) (111,746) (317,768) 12,790,468 65,211 — 4,893 70,104 — (58) (58) 70,046 Transferable mortgage loans 101,957 — 2,218 104,175 — (72) (72) 104,103 Other residential real estate mortgage loans 5,151,358 — 86,273 5,237,631 — (23,857) (23,857) 5,213,774 Credits from ANAP 21 — — 21 — — — 21 Residential lease transactions — — — — — — — — 6,482 — 210 6,692 — (34) (34) 6,658 5,325,029 — 93,594 5,418,623 — (24,021) (24,021) 5,394,602 2,003,452 — 190,697 2,194,149 — (145,439) (145,439) 2,048,710 Current account debtors 264,473 — 7,347 271,820 — (7,331) (7,331) 264,489 Credit card debtors 856,555 — 26,455 883,010 — (33,713) (33,713) 849,297 — — — — — — — — 106 — 704 810 — (343) (343) 467 225,203 3,349,789 — (186,826) (186,826) 3,162,963 731,226 21,876,648 (206,022) (322,593) (528,615) 21,348,033 Commercial lease transactions (1) Other loans and accounts receivable Subtotal (89,392) (195,910) 9,428,284 Mortgage loans Mortgage bonds Other loans and accounts receivable Subtotal Consumer loans Consumer loans in installments Consumer lease transactions Other loans and accounts receivable Subtotal Total 3,124,586 — 20,968,540 176,882 (1) In this item, the Bank finances its customers purchases of assets, including real estate and other personal property, through finance lease agreements. As of December 31, 2015, MCh$653,225 (MCh$615,723 in 2014) correspond to finance leases for real estate and MCh$721,831 (MCh$765,799 in 2014), correspond to finance leases for other assets. Consolidated Financial Statements 199 Banco de Chile and Subsidiaries (a.ii)Impaired Portfolio As of December 31, 2015 and 2014, the Bank presents the following details of normal and impaired portfolio: Assets before Allowances Normal Portfolio 2015 2014 MCh$ MCh$ Commercial loans Impaired Portfolio 2015 2014 MCh$ MCh$ 13,871,526 12,612,620 545,392 Mortgage loans 6,287,820 5,325,029 Consumer loans 3,473,296 3,124,586 23,632,642 21,062,235 Total Total 2015 MCh$ 2014 MCh$ 495,616 14,416,918 13,108,236 117,166 93,594 6,404,986 5,418,623 262,841 225,203 3,736,137 3,349,789 925,399 814,413 24,558,041 21,876,648 (b) Allowances for loan losses: Movements in allowances for loan losses during the 2015 and 2014 periods are as follows: Allowances Individual MCh$ Balance as of January 1, 2014 Charge-offs: Commercial loans Mortgage loans Consumer loans Total charge-offs Sale or transfer of credit Allowances established Balance as of December 31, 2014 Balance as of January 1, 2015 Charge-offs: Commercial loans Mortgage loans Consumer loans Total charge-offs Sale or transfers of credit Purchase of loans Allowances established Balance as of December 31, 2015 Group MCh$ Total MCh$ 182,862 297,616 480,478 (27,573) — — (27,573) (993) 51,726 206,022 (39,151) (2,978) (184,647) (226,776) — 251,753 322,593 (66,724) (2,978) (184,647) (254,349) (993) 303,479 528,615 206,022 322,593 528,615 (13,228) — — (13,228) (2,690) 12,329 61,286 263,719 (44,760) (2,553) (196,015) (243,328) — — 258,782 338,047 (57,988) (2,553) (196,015) (256,556) (2,690) 12,329 320,068 601,766 In addition to these allowances for loan losses, the Bank also establishes country risk provisions to hedge foreign transactions as well as additional provisions agreed upon by the Board of Directors, which are presented within liabilities in “Provisions” (Note No. 24). Other Disclosures: 1) As of December 31, 2015 and 2014, the Bank and its subsidiaries accomplished buy and sell of loan portfolios. The effect in income is no more than 5% of net income before taxes, as detailed in Note No. 12 letter (e). 2) As of December 31, 2015 and 2014, the Bank and its subsidiaries have derecognized 100% of its sold loan portfolio and it has been transferred all or substantially all risks and benefits related to these financial assets (see note No. 12 letter (f)). 200 Anual Report 2015 Allowances established Individual Provisions 2015 2014 MCh$ MCh$ Group Provisions 2015 2014 MCh$ MCh$ (107,080) (111,746) Total 2015 MCh$ (263,719) (206,022) (370,799) — — (34,952) (24,021) — — (196,015) (186,826) (263,719) (206,022) (338,047) (322,593) (601,766) 2014 MCh$ Net assets 2015 2014 MCh$ MCh$ (317,768) 14,046,119 12,790,468 (34,952) (24,021) 6,370,034 5,394,602 (196,015) (186,826) 3,540,122 3,162,963 (528,615) 23,956,275 21,348,033 Consolidated Financial Statements 201 Banco de Chile and Subsidiaries (c) Finance lease contracts: The Bank’s scheduled cash flows to be received from finance leasing contracts have the following maturities: Total receivable Unearned income Net lease receivable (*) 2015 MCh$ 2014 MCh$ 2015 MCh$ 2014 MCh$ 2015 MCh$ 2014 MCh$ Due within one year 460,004 465,397 (54,353) (55,663) 405,651 409,734 Due after 1 year but within 2 years 333,374 328,815 (39,913) (40,553) 293,461 288,262 Due after 2 years but within 3 years 218,308 220,128 (27,287) (27,233) 191,021 192,895 Due after 3 years but within 4 years 152,329 144,099 (19,090) (19,753) 133,239 124,346 Due after 4 years but within 5 years 106,806 107,651 (13,652) (14,375) 93,154 93,276 Due after 5 years 281,489 296,482 (30,492) (32,370) 250,997 264,112 1,552,310 1,562,572 (184,787) (189,947) 1,367,523 1,372,625 Total (*) The net balance receivable does not include past-due portfolio totaling MCh$7,533 as of December 31, 2015 (MCh$8,897 in 2014). The bank has entered into commercial leases of real estate, industrial machinery, vehicles and computer equipment. These leases have an average useful life of between 3 and 8 years. (d) Loans by industry sector: The following table details the Bank’s loan portfolio (before allowances for loans losses) as of December 31, 2015 and 2014 by the customer’s industry sector: Location Chile 2015 MCh$ Total Abroad 2014 MCh$ 2015 MCh$ 2014 MCh$ 2015 MCh$ % 2014 MCh$ % Commercial loans: Commerce 2,265,154 2,338,393 80,164 66,796 2,345,318 9.55 2,405,189 10.99 Financial Services 2,117,466 1,848,774 13,480 24,381 2,130,946 8.68 1,873,155 8.56 Transportation 1,656,111 1,654,258 12,517 13,845 1,668,628 6.80 1,668,103 7.63 Services 1,668,022 1,565,233 324 544 1,668,346 6.79 1,565,777 7.16 Manufacturing 1,534,131 1,414,821 92,384 84,083 1,626,515 6.62 1,498,904 6.85 Construction 1,585,940 1,423,597 — — 1,585,940 6.46 1,423,597 6.51 Agriculture and livestock 1,185,113 946,795 — — 1,185,113 4.83 946,795 4.33 545,375 356,363 — — 545,375 2.22 356,363 1.63 Mining Electricity, gas and water 473,172 438,638 — 3,428 473,172 1.93 442,066 2.02 Fishing 351,531 261,189 — — 351,531 1.43 261,189 1.19 Other 836,034 667,098 — — 836,034 3.40 667,098 3.05 14,218,049 12,915,159 198,869 58.71 13,108,236 59.92 24.77 Subtotal Residential mortgage loans Consumer loans Total 202 Anual Report 2015 6,404,986 5,418,623 — 3,736,137 3,349,789 — 24,359,172 21,683,571 198,869 193,077 14,416,918 — 6,404,986 26.08 5,418,623 — 3,736,137 15.21 3,349,789 15.31 193,077 24,558,041 100.00 21,876,648 100.00 (e) Purchase of loan portfolio During the year 2015, the Bank acquired portfolio loans, whose nominal value amounted to Ch$649,144 millions. The most important transaction was a purchase made to a local bank (See note No. 5 (k)). During the period 2014 has not acquired portfolio loans. (f) Sale or transfer of credits from the loans to customers: During 2015 and 2014 Banco de Chile has carried out transactions of sale or transfer of the loan portfolio according to the following: 2015 Sale of outstanding loans Sale of writte-off loans(*) Totales Carrying amount MCh$ Allowances released MCh$ Sale price MCh$ 89,085 (2,690) 89,085 Effect on income (loss) gain MCh$ 2,690 — — 1,440 1,440 89,085 (2,690) 90,525 4,130 (*) The nominal value of the credits amounted to MCh$327,360 millions. 2014 Carrying amount MCh$ Sale of outstanding loans Sale of writte-off loans(*) Totales 454,465 Allowances released MCh$ (993) Sale price MCh$ Effect on income (loss) gain MCh$ 454,465 993 — — — — 454,465 (993) 454,465 993 (g) Own assets securitizations: During 2015 and 2014 the bank has not executed securitization transaction involving owns assets. Consolidated Financial Statements 203 Banco de Chile and Subsidiaries 13. Investment Securities: As of December 31, 2015 and 2014, investment securities classified as available-for-sale and held-to-maturity are detailed as follows: 2015 2014 Available for sale Held to maturity Total Available for sale Held to maturity Total MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ Instruments issued by the Chilean Government and Central Bank of Chile: Bonds issued by the Chilean Government and Central Bank 36,258 — 36,258 28,795 — 28,795 — — — 149,755 — 149,755 50,250 — 50,250 160,774 — 160,774 Deposit promissory notes from domestic banks — — — — — — Mortgage bonds from domestic banks 87,610 — 87,610 96,294 — 96,294 Promissory notes issued by the Chilean Government and Central Bank Other instruments Other instruments issued in Chile Bonds from domestic banks Deposits from domestic banks Bonds from other Chilean companies Promissory notes issued by other Chilean companies Other instruments 83,960 — 83,960 251,231 — 251,231 450,976 — 450,976 657,467 — 657,467 17,766 — 17,766 29,519 — 29,519 — — — — — — 191,537 — 191,537 162,829 — 162,829 — — — — — — 81,644 — 81,644 63,525 — 63,525 1,000,001 — 1,000,001 1,600,189 — 1,600,189 Instruments issued abroad Instruments from foreign governments or central banks Other instruments Total 204 Anual Report 2015 Instruments issued by the Chilean Government and Central Bank include instruments with agreements to repurchase sold to clients and financial institutions, for December 31, 2015 this amount was $3,054 million ($25,673 million in 2014). Repurchase agreements had an average maturity of 6 days in December 2015 (4 days in December 2014). Under classification of Other instruments issued in Chile are included securities sold under repurchase agreements to customers and financial institutions for an amount of MCh$14 as of December 31, 2014. Repurchase agreements had an average maturity of 5 days in December 2014. In instruments issued abroad are include mainly banks bonds and shares. As of December 31, 2015, the portfolio of financial assets available-for-sale includes a net unrealized loss of MCh$39,836 (MCh$33,962 in 2014), recorded in other comprehensive income within equity. As of December 31, 2015 and 2014 there is not impairment of financial assets available-for-sale. Realized profits and losses are calculated as the proceeds from sales less the cost (specific identification method) of the investments identified as for sale. In addition, any unrealized profit or loss previously recorded in equity for these investments is reversed when recorded in the income statements. Profits and losses realized on the sale of available-for-sale investments as of December 31, 2015 and 2014 are shown in Note No. 30 “Net Financial Operating Income”. Gross profits and losses realized and unrealized on the sale of available for sale investments for the years-ended as of December 31, 2015 and 2014 are as follows: 2015 MCh$ 2014 MCh$ Unrealized (losses)/profits during the period 17,003 23,593 Realized losses/(profits) (reclassified) (8,407) (16,486) Subtotal Income tax over other comprehensive income Net effect 8,596 7,107 (2,722) (2,517) 5,874 4,590 Consolidated Financial Statements 205 Banco de Chile and Subsidiaries 14.Investments in Other Companies: (a) This item includes investments in other companies for an amount of MCh$28,126 in 2015 (MCh$25,312 in 2014), which is detailed s follows: Ownership Interest Equity Investment Book Value Company Shareholder Income (Loss) 2015 2014 2015 2014 2015 2014 2015 2014 % % MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ Associates Transbank S.A. (*) Banco de Chile 26.16 26.16 40,302 34,177 10,542 8,939 1,314 1,070 Administrador Financiero del Transantiago S.A. Banco de Chile 20.00 20.00 12,758 11,145 2,552 2,229 323 282 Soc. Operadora de Tarjetas de Crédito Nexus S.A. Banco de Chile 25.81 25.81 9,472 8,253 2,444 2,130 449 389 Redbanc S.A. Banco de Chile 38.13 38.13 5,419 4,969 2,066 1,895 245 241 Sociedad Imerc OTC S.A. Banco de Chile 11.48 11.48 9,823 10,899 1,128 1,252 (119) (177) Centro de Compensación Automatizado S.A. Banco de Chile 33.33 33.33 3,252 2,615 1,084 871 211 220 Soc. Operadora de la Cámara de Compensación de Pagos de Alto Valor S.A. Banco de Chile 15.00 15.00 4,955 4,643 743 696 136 106 Sociedad Interbancaria de Depósitos de Valores S.A. Banco de Chile 26.81 26.81 2,656 2,401 712 644 125 151 88,637 79,102 21,271 18,656 2,684 2,282 Subtotal Associates Joint Ventures Servipag Ltda. Banco de Chile 50.00 50.00 7,778 7,281 3,889 3,641 249 51 Artikos Chile S.A. Banco de Chile 50.00 50.00 1,378 1,491 689 746 310 153 9,156 8,772 4,578 4,387 559 204 97,793 87,874 25,849 23,043 3,243 2,486 Subtotal Joint Ventures Subtotales Investments valued at cost (1): Bolsa de Comercio de Santiago S.A. 1,646 1,646 370 329 Banco Latinoamericano de Comercio Exterior S.A. (Bladex) 309 309 59 46 Bolsa Electrónica de Chile S.A. 257 257 — — 57 49 — — Sociedad de Telecomunicaciones Financieras Interbancarias Mundiales (Swift) CCLV Contraparte Central S.A. Subtotal Total 8 8 — — 2,277 2,269 429 375 28,126 25,312 3,672 2,861 (1) Income from investments valorized at cost, corresponds to income recognized on cash basis (dividends). (*) On April 16, 2015 Transbank S.A. made a capital increase by an amount of MCh$5,328 through of capitalization of earnings and revaluations by an amount of MCh$4,150 and issue of shares by MCh$1,178. Banco de Chile made the subscription and payment of 1,536 shares by a total amount of MCh$308 (amount does not include payment of revaluations MCh$6). The shares participation of Banco de Chile in Transbank S.A. did not change with this operation. 206 Anual Report 2015 (b)Associates: 2015 MCh$ 2014 MCh$ 620,978 588,635 98,770 74,361 Total Assets 719,748 662,996 Current liabilities 620,951 578,659 Current assets Non-current assets Non-current liabilities Total Liabilities Equity Minority interest Total Liabilities and Equity Revenue Operating expenses Other income (expenses) 10,152 5,227 631,103 583,886 88,637 79,102 8 8 719,748 662,996 221,109 194,145 (211,126) (186,386) 1,966 1,000 Profit before tax 11,949 8,759 Income tax (1,880) (762) Profit for the year 10,069 7,997 Consolidated Financial Statements 207 Banco de Chile and Subsidiaries (c) Joint ventures: The Bank has a 50% interest in Servipag Ltda. and a 50% interest in Artikos S.A., two jointly controlled entities. Bank’s interest of both entities is accounted for using the equity method in the consolidated financial statements. Below it presents summarised financial information of entities controlled jointly: Artikos S.A. Current assets Non-current assets Total Assets Current liabilities Non-current liabilities Total Liabilities Servipag Ltda. 2015 MCh$ 2014 MCh$ 2015 MCh$ 2014 MCh$ 1,224 1,289 50,449 53,077 755 689 17,193 16,227 1,979 1,978 67,642 69,304 601 487 55,127 59,501 — — 4,737 2,522 601 487 59,864 62,023 Equity 1,378 1,491 7,778 7,281 Total Liabilities and Equity 1,979 1,978 67,642 69,304 Revenue 3,147 2,659 38,879 37,140 Operating expenses (735) (662) (37,632) (36,199) (1,929) (1,727) (797) (781) 483 270 450 160 Other income (expenses) Profit (loss) before tax Income tax 137 36 47 (59) Profit (loss) for the year 620 306 497 101 (d) The reconciliation between opening and ending balance of investments in other companies that are not consolidated in 2015 and 2014 is detailed as follows: 2015 MCh$ 2014 MCh$ 25,312 16,670 314 6,608 Participation in income with significant influence 3,243 2,486 Dividends receivable (535) (405) Dividends received (663) (195) Beginning book value Acquisition of investments Payment of minimum dividends Total 455 148 28,126 25,312 (e) As of December 31, 2015 and 2014 no impairment has incurred in these investments. 208 Anual Report 2015 15. Intangible Assets: (a) As of December 31, 2015 and 2014, Intangible assets are detailed as follows: Years Remaining Amortization Useful Life Accumulated Amortization and Impairment Gross Balance 2015 2014 2015 2014 2015 MCh$ 2014 MCh$ 2015 MCh$ 2014 MCh$ Software or computer programs 6 6 4 4 100,000 92,225 (73,281) (65,632) Intangible assets arising from business combinations — — — — 1,740 Net balance 2015 MCh$ 2014 MCh$ 26,719 26,593 (1,740) — — 93,965 (75,021) (67,372) 26,719 26,593 Other Intangible Assets: Total 101,740 1,740 (1,740) (b) Movements in intangible assets during the 2015 and 2014 periods are as follows: 2015 Software or computer programs Intangible assets arising from business combinations Other intangible assets Total MCh$ MCh$ MCh$ MCh$ 92,225 1,740 — 93,965 Acquisitions 8,519 — — 8,519 Disposals (685) — — (685) Gross Balance Balance as of January 1, 2015 Impairment loss (*) (59) — — (59) 100,000 1,740 — 101,740 Balance as of January 1, 2015 (65,632) (1,740) — (67,372) Amortization of the period (*) (8,331) — — (8,331) Total Accumulated Amortization Disposals Total Balance as of December 31, 2015 682 — — 682 (73,281) (1,740) — (75,021) 26,719 — — 26,719 Consolidated Financial Statements 209 Banco de Chile and Subsidiaries 2014 Software or computer programs Intangible assets arising from business combinations Other intangible assets Total MCh$ MCh$ MCh$ MCh$ 1,740 501 89,227 Gross Balance Balance as of January 1, 2014 86,986 Acquisitions 5,382 — — 5,382 Disposals (504) — — (504) Reclasification 481 — (501) (20) (120) — — (120) 92,225 1,740 — 93,965 Balance as of January 1, 2014 (57,767) (1,740) (49) (59,556) Amortization of the period (*) (8,352) — — (8,352) 498 — — 498 Impairment loss (*) Total Accumulated Amortization Disposals Reclasification Total Balance as of December 31, 2014 (11) — 49 38 (65,632) (1,740) — (67,372) 26,593 — — 26,593 (*) See note No. 35 “Depreciation, amortization and impairment” (c) As of December 31, 2015 and 2014, the Bank has made the following commitments to purchase intangible assets, which have not been capitalized: Amount of Commitment 210 Anual Report 2015 2015 2014 Detail MCh$ MCh$ Software and licenses 5,779 3,508 16.Property and equipment: (a) As of December 31, 2015 and 2014 property and equipment are detailed as follows: Gross Balance Acumulated Depreciation Net Balance 2015 MCh$ 2014 MCh$ 2015 MCh$ 2014 MCh$ 2015 MCh$ 2014 MCh$ Land and Buildings 292,166 285,754 (126,568) (120,084) 165,598 165,670 Equipment Tipe of Property and equipment: 167,874 151,911 (127,644) (119,842) 40,230 32,069 Other 47,960 43,774 (38,117) (36,110) 9,843 7,664 Total 508,000 481,439 (292,329) (276,036) 215,671 205,403 (b) As of December 31, 2015 and 2014, this account and its movements are detailed as follows: 2015 Land and Buildings Equipment Other Total MCh$ MCh$ MCh$ MCh$ 285,755 151,911 Gross Balance Balance as of January 1, 2015 Reclasification 43,773 481,439 625 — 859 1,484 7,909 18,746 4,821 31,476 Disposals (2,051) (2,769) (1,381) (6,201) Transfers — (11) 11 — Acquisitions Impairment loss (*)(***) Total (72) (3) (123) (198) 292,166 167,874 47,960 508,000 (120,084) (119,842) (36,110) (276,036) (110) — (882) (992) (8,117) (10,567) (2,143) (20,827) 1,743 2,764 1,019 5,526 Acumulated Depreciation Balance as of January 1, 2015 Reclasification Transfers Depreciation of period (*) (**) Disposals and sales of period Total Balance as of December 31, 2015 — 1 (1) — (126,568) (127,644) (38,117) (292,329) 165,598 40,230 9,843 215,671 Consolidated Financial Statements 211 Banco de Chile and Subsidiaries 2014 Land and Buildings Equipment Other Total MCh$ MCh$ MCh$ MCh$ 280,614 137,827 42,632 — — (200) (200) Acquisitions 6,028 22,776 2,709 31,513 Disposals (865) (7,807) (622) (9,294) Transfers — 485 (485) — Gross Balance Balance as of January 1, 2014 Reclasification Impairment loss (*)(***) 461,073 (23) (1,370) (260) (1,653) 285,754 151,911 43,774 481,439 Balance as of January 1, 2014 (112,725) (116,081) (34,689) (263,495) Depreciation of period (*) (**) (8,198) (11,283) (2,287) (21,768) Disposals and sales of period 839 7,808 580 9,227 — (286) 286 — (120,084) (119,842) (36,110) (276,036) 165,670 32,069 7,664 205,403 Total Acumulated Depreciation Transfers Total Balance as of December 31, 2014 (*) See Note No. 35 “Depreciation, Amortization and Impairment”. (**) This amount not includes depreciation charges in the period for investments properties. This amount is include in item “Other Assets” for MCh$379 (MCh$381 in 2014). (***) Not include provision related to write-offs of property and equipment for an amount of Ch$6 million (Ch$312 million in 2014). (c) As of December 31, 2015 and 2014, the Bank has operating lease agreements in which it acts as lessee that cannot be terminated unilaterally; information on future payments is detailed as follows: 2015 Lease Agreements Expense for the year Up to 1 month MCh$ MCh$ 30,984 2,662 Over 1 Over 3 Over 3 month and months and Over 1 year years and up to 3 up to 12 and up to 3 up to 5 months months years years MCh$ 5,383 Over 5 years Total MCh$ MCh$ MCh$ MCh$ MCh$ 21,800 39,572 27,613 45,379 142,409 2014 Lease Agreements 212 Anual Report 2015 Expense for the year Up to 1 month MCh$ MCh$ 29,588 2,520 Over 1 Over 3 Over 3 month and months and Over 1 year years and up to 3 up to 12 and up to 3 up to 5 months months years years MCh$ 4,992 Over 5 years Total MCh$ MCh$ MCh$ MCh$ MCh$ 21,264 40,375 29,612 46,479 145,242 As these lease agreements are operating, under IAS 17 the leased assets are not presented in the Bank’s statement of financial position. The Bank has entered into commercial leases of real estate. These leases have an average life of 10 years. There are no restrictions placed upon the lessee by entering into the lease. (d) As of December 31, 2015 and 2014, the Bank does not have any finance lease agreements as lessee and, therefore, there are no property and equipment balances to be reported from such transactions as of December 31, 2015 and 2014. 17. Current and Deferred Taxes: (a) Current Taxes: As of each year end, the Bank and its subsidiaries have established a First Category Income Tax Provision determined in accordance with current tax laws. This provision is presented net of recoverable taxes, amounts as of December 31, 2015 and 2014 are detailed as follows: Income taxes Tax on non-deductible expenses (35%) 2015 MCh$ 2014 MCh$ 121,585 106,550 2,805 1,802 (94,813) (83,050) Less: Monthly prepaid taxes (PPM) Credit for training expenses (1,931) (1,818) (896) (1,597) Other (2,036) (2,857) Total current taxes 24,714 19,030 22,5% 21,0% 2015 MCh$ 2014 MCh$ 3,279 3,468 Current tax liabilities (27,993) (22,498) Total current taxes (24,714) (19,030) Real estate contributions (taxation) Tax rate Current tax assets Consolidated Financial Statements 213 Banco de Chile and Subsidiaries (b) Income Tax: The Bank’s tax expense recorded for the years ended December 31, 2015 and 2014 is detailed as follows: 2015 MCh$ 2014 MCh$ 119,342 100,302 Income tax expense: Current year taxes Tax from previous periods (1,851) 13,596 117,491 113,898 Origin and reversal of temporary differences (42,138) (33,642) Effect of changes in tax rate (15,652) (27,277) (57,790) (60,919) 2,805 1,802 Subtotal Credit (charge) for deferred taxes: Subtotal Non deducible expenses (Art. 21 “Ley de la Renta”) Other Net charge to income for income taxes (776) 4,746 61,730 59,527 (c) Reconciliation of effective tax rate: The following is reconciliation between income tax rate and effective rate applied to determine the Bank’s income tax expense as of December 31, 2015 and 2014: 2015 2014 Tax rate % Income tax calculated on net income before tax 22.50 Tax rate MCh$ 139,664 % 21.00 MCh$ 136,628 Additions or deductions (5.15) (31,952) (4.82) (31,374) Tax restatement (4.30) (26,718) (5.12) (33,299) Non-deductible expenses 0.45 2,805 0.28 1,802 (0.30) (1,851) 2.09 13,596 Effect in deferred taxes (changes in tax rate) (2.52) (15,652) (4.19) (27,277) Others (0.74) (4,566) (0.08) (549) 9.94 61,730 9.16 59,527 Tax from previous year Effective rate and income tax expense The effective rate for income tax for 2015 is 9.94% (9.16% in 2014). On September 29, 2014, was issued Law 20,780 and published in the Diario Oficial amending Taxation System of Income and introduces various adjustments in the tax system. In the third paragraph of Article 14 of the new Law of Income Tax, indicates that companies that do not exercise the option of regime change that by default corresponds to the semi-integrated, must modify transiently first category tax rate according to the following intervals: 214 Anual Report 2015 Year Rate 2014 2015 2016 2017 2018 21.0% 22.5% 24.0% 25.5% 27.0% The effect in income by deferred taxes produced by the change of tax rate was a credit in income for an amount of Ch$15,652 million (Ch$27,277 million in 2014). (d) Effect of deferred taxes on income and equity: During the year 2015, the Bank has recorded the effects of deferred taxes in financial statements. As of December 31, 2015 the effects of deferred taxes on assets, liabilities and income accounts are detailed as follows: Effect Balances as of December 31, 2014 Income Equity Balances as of December 31, 2015 MCh$ MCh$ MCh$ MCh$ 146,562 31,606 — — — — — Personnel provisions 9,314 (1,447) — 7,867 Staff vacation 5,489 779 — 6,268 Accrued interests and indexation adjustments from past due loans 3,738 286 — 4,024 Debit Differences: Allowances for loan losses Obligations with agreements to repurchase Staff severance indemnities provisions 178,168 1,460 (117) 9 1,352 Provision of credit cards expenses 10,637 2,991 — 13,628 Provision of accrued expenses 11,466 220 102 11,788 Leasing Other adjustments Total debit differences — 18,239 — 18,239 14,203 435 — 14,638 202,869 52,992 111 255,972 14,304 (1,141) — 13,163 12,582 Credit Differences: Depreciation and price-level restatement of property and equipment Adjustment for valuation of financial assets available-for-sale 9,860 — 2,722 Leasing 2,992 (2,992) — — Transitory assets 2,478 162 — 2,640 13 (13) — — 2,308 257 — 2,565 Derivative instrument adjustment Accrued loans to effective rate Other adjustments Total credit differences Deferred tax assets (liabilities), net 3,074 (1,071) — 2,003 35,029 (4,798) 2,722 32,953 167,840 57,790 (2,611) 223,019 Consolidated Financial Statements 215 Banco de Chile and Subsidiaries (e) For the purpose of complying with the Circular No. 47 issued by the Chilean Internal Revenue Service (SII) and No. 3,478 issued by the Superintendency of Banks, dated August 18, 2009 the movements and effects generated by the application of Article 31, No. 4 of the Income Tax Law are detailed as follows: As the circular requires, the information corresponds only to the Bank’s credit operations and does not consider operations of subsidiary entities that are consolidated in these consolidated financial statements. 2015 Tax value assets (e.1) Loans to customers as of December 31, 2015 Loans and advance to banks Commercial loans Consumer loans Residential mortgage loans Total Past-due Past-due loans loans without with guarantees guarantees Total Past-due loans Book value assets (*) Tax value assets MCh$ MCh$ 1,395,195 1,395,897 — — — 12,200,386 12,733,691 29,606 69,942 99,548 3,540,122 3,959,497 448 17,298 17,746 MCh$ MCh$ MCh$ 6,370,034 6,402,268 5,803 136 5,939 23,505,737 24,491,353 35,857 87,376 123,233 2014 Tax value assets (e.1) Loans to customers as of December 31, 2014 Loans and advance to banks Book value assets (*) Tax value assets MCh$ MCh$ Past-due Past-due loans loans without with guarantees guarantees MCh$ MCh$ Total Past-due loans MCh$ 1,155,365 1,156,181 — — — 10,925,817 11,404,824 19,923 57,350 77,273 Consumer loans 3,162,963 3,597,603 393 18,643 19,036 Residential mortgage loans 5,394,602 5,415,279 4,496 93 4,589 20,638,747 21,573,887 24,812 76,086 100,898 Commercial loans Total (*)In accordance with the mentioned Circular and instructions from the SII, the value of financial statement assets, are presented on an individual basis (only Banco de Chile) net of allowance for loan losses and do not include lease and factoring operations. 216 Anual Report 2015 2015 (e.2) Provisions on past-due loans Balance as of January 1, 2015 Chargeoffs against provisions Provisions established Provisions released Balance as of December 31, 2015 MCh$ MCh$ MCh$ MCh$ MCh$ Commercial loans 57,350 (41,860) 108,206 (53,754) 69,942 Consumer loans 18,643 (192,746) 213,756 (22,355) 17,298 93 (921) 1,414 (450) 136 76,086 (235,527) 323,376 (76,559) 87,376 Residential mortgage loans Total 2014 (e.2) Provisions on past-due loans Balance as of January 1, 2014 Chargeoffs against provisions Provisions established Provisions released Balance as of December 31, 2014 MCh$ MCh$ MCh$ MCh$ MCh$ Commercial loans 49,184 (47,588) 89,368 (33,614) 57,350 Consumer loans 17,418 (175,307) 198,719 (22,187) 18,643 Residential mortgage loans Total 111 (667) 917 (268) 93 66,713 (223,562) 289,004 (56,069) 76,086 (e.3) Charge-offs and recoveries Charge-offs Art. 31 No. 4 second subparagraph Condoning resulting in provisions released Recovery or renegotiation of written-off loans 2015 2014 MCh$ MCh$ 11,908 13,815 794 1,001 48,696 43,683 (e.4) Application of Art. 31 No. 4 first & third subsections 2015 2014 MCh$ MCh$ Charge-offs in accordance with first subsection — — Condoning in accordance with third subsection 794 1,001 Consolidated Financial Statements 217 Banco de Chile and Subsidiaries 18.Other Assets: (a) Item detail: As of December 31, 2015 and 2014, other assets are detailed as follows: Assets held for leasing (*) 2015 2014 MCh$ MCh$ 117,332 87,100 5,644 3,014 Assets received or awarded as payment (**) Assets awarded in judicial sale 785 934 Provision for assets received in lieu of payment Assets received in lieu of payment (176) (207) Subtotal 6,253 3,741 Deposits by derivatives margin 226,213 143,379 Documents intermediated (***) 30,729 23,049 Investment properties 15,041 15,937 Servipag available funds 13,922 14,621 Other accounts and notes receivable 11,797 16,124 VAT receivable 10,143 9,731 8,718 8,356 Other Assets Recoverable income taxes Commissions receivable 7,558 4,931 Prepaid expenses 6,915 6,240 Rental guarantees 1,743 1,617 752 769 Accounts receivable for sale of assets received in lieu of payment Materials and supplies 643 607 Recovered leased assets for sale 625 692 Other 26,114 18,163 Subtotal 360,913 264,216 Total 484,498 355,057 (*) These correspond to property and equipment to be given under a finance lease. (**) Assets received in lieu of payment are assets received as payment of customers’ past-due debts. The assets acquired must at no time exceed, in the aggregate, 20% of the Bank’s effective equity. These assets represent 0.0227% (0.0287% in 2014) of the Bank’s effective equity. The assets awarded at judicial sale are assets that have been acquired as payment of debts previously owed towards the Bank. The assets awarded at judicial sales are not subject to the aforementioned requirement. These properties are assets available for sale. For most assets, the sale is expected to be completed within one year from the date on which the asset was received or acquired. If the asset in question is not sold within the year, it must be written off. The provision for assets received in lieu of payment is recorded as indicated in the Compendium of Accounting Standards, Chapter B-5 No. 3, which indicate to recognize a provision for the difference between the initial value plus any additions and its realizable value when the former is greater. (***) This item mainly includes simultaneous operations carried out by the subsidiary Banchile Corredores de Bolsa S.A. 218 Anual Report 2015 (b) Movements in the provision for assets received in lieu of payment during the 2015 and 2014 periods are detailed as follows: Provisiones sobre bienes Amortization MCh$ Balance as of January 1, 2014 46 Provisions used (88) Provisions established 249 Provisions released — Balance as of December 31, 2014 207 Provisions used (181) Provisions established 150 Provisions released — Balance as of December 31, 2015 176 19. Current accounts and Other Demand Deposits: As of December 31, 2015 and 2014, current accounts and other demand deposits are detailed as follows: Current accounts Other demand deposits Other demand deposits and accounts Total 2015 2014 MCh$ MCh$ 6,900,590 5,786,805 892,485 680,097 533,973 466,777 8,327,048 6,933,679 20.Savings accounts and Time Deposits: As of December 31, 2015 and 2014, savings accounts and time deposits are detailed as follows: Time deposits Term savings accounts Other term balances payable Total 2015 2014 MCh$ MCh$ 9,529,974 9,450,224 205,171 188,311 172,547 82,711 9,907,692 9,721,246 Consolidated Financial Statements 219 Banco de Chile and Subsidiaries 21. Borrowings from Financial Institutions: (a) As of December 31, 2015 and 2014, borrowings from financial institutions are detailed as follows: Domestic banks 2015 2014 MCh$ MCh$ — — Citibank N.A. 283,803 141,633 Canadian Imperial Bank Of Commerce 166,918 69,750 Bank of America 150,208 126,004 The Bank of New York Mellon 149,617 57,581 HSBC Bank 121,027 155,135 Wells Fargo Bank 112,933 83,015 Foreign banks Foreign trade financing Bank of Nova Scotia 94,298 38,804 Bank of Montreal 92,096 139,548 Toronto Dominion Bank 63,788 45,489 Standard Chartered Bank 56,975 106,659 Sumitomo Mitsui Banking 35,421 — ING Bank 31,873 30,309 Zuercher Kantonalbank 22,011 6,088 1,446 1,631 10,924 Commerzbank A.G. Royal Bank of Scotland — Mercantil Commercebank — 6,070 Deutsche Bank Trust Company — 48,037 840 1,526 Others Borrowings and other obligations Wells Fargo Bank Citibank N.A. China Development Bank Others Subtotal Chilean Central Bank Total 220 Anual Report 2015 106,463 — 37,571 12,389 — 15,165 2,333 2,950 1,529,621 1,098,707 6 9 1,529,627 1,098,716 (b) Chilean Central Bank Debts to the Central Bank of Chile include credit lines for the renegotiation of loans and other Central Bank borrowings. The outstanding amounts owed to the Central Bank of Chile under these credit lines are as follows: 2015 2014 MCh$ MCh$ Borrowings and other obligations — — Credit lines for the renegotiation of loans 6 9 Total 6 9 22.Debt Issued: As of December 31, 2015 and 2014, debt issued is detailed as follows: Mortgage bonds Bonds Subordinated bonds Total 2015 2014 MCh$ MCh$ 46,381 64,314 5,270,214 4,223,047 785,613 770,595 6,102,208 5,057,956 Consolidated Financial Statements 221 Banco de Chile and Subsidiaries During the period ended as of December 31, 2015, Banco de Chile issued bonds by an amount of MCh$2,470,407, of which corresponds to Bonds and Commercial Papers by an amount of MCh$1,342,224 and MCh$1,128,183 respectively, according to the following details: Bonds Serie BCHIAI0213 BCHIAM0413 BCHIAB1211 BCHIAM0413 BCHIAM0413 BCHIAM0413 BCHIAM0413 BCHIAZ0613 BONO USD BCHIAM0413 BCHIAP0213 BCHIAP0213 BCHIAP0213 BCHIAP0213 BCHIAO0713 BCHIAO0713 BCHIAO0713 BCHIAO0713 BCHIAO0713 BCHIAO0713 BCHIAW0213 BCHIAO0713 BCHIAO0713 BCHIAX0613 BCHIAX0613 BCHIAO0713 BCHIAO0713 BCHIAS0513 BCHIUY1211 BCHIAS0513 BCHIAK0613 BCHIAS0513 BCHIAS0513 BCHIUW1011 BCHIUW1011 BCHIAN0513 BCHIAS0513 BCHIUX0212 BONO HKD BCHIAQ0213 BCHIAT0613 BCHIAR0613 BONO EUR BONO USD BCHIAS0513 Total as of December 31, 2015 222 Anual Report 2015 Amount MCh$ 17,132 40,425 80,282 4,881 5,972 11,225 2,673 53,874 30,596 15,242 29,715 7,435 2,658 13,308 14,072 21,146 4,518 4,653 10,639 9,315 80,003 22,367 3,692 16,068 37,494 4,255 2,681 9,550 80,744 9,334 81,154 3,297 6,046 54,750 55,117 54,642 4,127 80,796 53,957 81,748 82,318 62,985 35,880 35,411 4,047 1,342,224 Terms Years Rate % 6 8 15 8 8 8 8 14 6 8 9 9 9 9 8 8 8 8 8 8 13 8 8 13 13 8 8 10 14 10 7 10 10 13 13 8 10 13 10 10 11 10 10 5 10 3.40 3.60 3.50 3.60 3.60 3.60 3.60 3.60 LIBOR 3 M + 0.69 3.60 3.60 3.60 3.60 3.60 3.40 3.40 3.40 3.40 3.40 3.40 3.60 3.40 3.40 3.60 3.60 3.40 3.40 3.60 3.50 3.60 3.40 3.60 3.60 3.50 3.50 3.60 3.60 3.50 3.05 3.60 3.50 3.60 1.66 LIBOR 3 M + 1.15 3.60 Currency UF UF UF UF UF UF UF UF USD UF UF UF UF UF UF UF UF UF UF UF UF UF UF UF UF UF UF UF UF UF UF UF UF UF UF UF UF UF HKD UF UF UF EUR USD UF Issue date Maturity date 02/17/2015 02/20/2015 27/02/2015 03/13/2015 03/19/2015 04/06/2015 04/07/2015 04/17/2015 04/30/2015 05/08/2015 05/15/2015 05/18/2015 05/22/2015 05/27/2015 06/09/2015 06/10/2015 06/15/2015 06/16/2015 06/18/2015 06/23/2015 06/25/2015 07/03/2015 07/07/2015 07/08/2015 07/09/2015 07/10/2015 07/22/2015 07/28/2015 08/06/2015 08/13/2015 08/14/2015 08/18/2015 08/19/2015 08/24/2015 08/31/2015 10/07/2015 10/14/2015 10/14/2015 10/20/2015 11/06/2015 11/06/2015 11/06/2015 11/16/2015 12/16/2015 12/18/2015 02/17/2021 02/20/2023 02/27/2030 03/13/2023 03/19/2023 04/06/2023 04/07/2023 04/17/2029 04/30/2021 05/08/2023 05/15/2024 05/18/2024 05/22/2024 05/27/2024 06/09/2023 06/10/2023 06/15/2023 06/16/2023 06/18/2023 06/23/2023 06/25/2028 07/03/2023 07/07/2023 07/08/2023 09/09/2028 07/10/2023 07/22/2023 07/28/2025 08/06/2029 08/13/2025 08/14/2022 08/18/2025 08/19/2025 08/24/2028 08/31/2028 10/07/2023 10/14/2025 10/14/2028 10/20/2025 11/06/2025 11/06/2026 11/06/2025 11/16/2025 12/16/2020 12/18/2025 Commercial Papers Counterparty Merrill Lynch Goldman Sachs Goldman Sachs Wells Fargo Bank Wells Fargo Bank Merrill Lynch Merrill Lynch JP. Morgan Chase Wells Fargo Bank Wells Fargo Bank JP. Morgan Chase Wells Fargo Bank Merrill Lynch JP. Morgan Chase Wells Fargo Bank Merrill Lynch Merrill Lynch JP. Morgan Chase Wells Fargo Bank JP. Morgan Chase JP. Morgan Chase Goldman Sachs Citibank N.A. JP. Morgan Chase JP. Morgan Chase Wells Fargo Bank JP. Morgan Chase JP. Morgan Chase Wells Fargo Bank JP. Morgan Chase Wells Fargo Bank Wells Fargo Bank Wells Fargo Bank JP. Morgan Chase Citibank N.A. Goldman Sachs Merrill Lynch Wells Fargo Bank Wells Fargo Bank Merrill Lynch Merrill Lynch Wells Fargo Bank Wells Fargo Bank Wells Fargo Bank Wells Fargo Bank Citibank N.A. JP. Morgan Chase JP. Morgan Chase JP. Morgan Chase Citibank N.A. JP. Morgan Chase Merrill Lynch Merrill Lynch Merrill Lynch Wells Fargo Bank Merrill Lynch Total as of December 31, 2015 Amount MCh$ Rate % 15,425 15,380 30,638 12,255 3,077 9,421 9,421 49,944 16,262 2,502 48,215 4,393 15,690 31,395 2,569 4,975 3,122 31,951 25,079 37,467 14,519 42,858 15,506 16,524 49,536 15,856 48,721 31,567 3,796 32,321 2,620 10,162 12,782 15,222 16,030 45,651 10,419 3,390 33,904 19,664 22,323 11,549 6,773 6,740 13,634 18,710 69,151 34,541 42,393 17,092 17,092 10,224 13,829 26,100 3,554 4,249 0.32% 0.33% 0.33% 0.32% 0.43% 0.46% 0.60% 0.37% 0.32% 0.47% 0.35% 0.82% 0.42% 0.35% 0.48% 0.42% 0.48% 0.38% 0.35% 0.48% 0.38% 0.35% 0.35% 0.40% 0.40% 0.34% 0.40% 0.40% 0.52% 0.36% 0.27% 0.37% 0.59% 0.39% 0.36% 0.36% 0.72% 0.54% 0.31% 0.36% 0.36% 0.93% 0.36% 0.93% 0.45% 0.45% 0.51% 0.51% 0.50% 0.50% 0.50% 0.78% 0.65% 0.45% 0.82% 1.10% Currency USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD Issue date Maturity date 01/05/2015 01/07/2015 01/08/2015 01/08/2015 01/12/2015 01/21/2015 01/21/2015 01/22/2015 02/10/2015 02/10/2015 03/03/2015 03/06/2015 03/06/2015 03/09/2015 03/17/2015 03/20/2015 03/23/2015 03/23/2015 03/30/2015 04/06/2015 04/06/2015 04/08/2015 04/10/2015 04/17/2015 04/22/2015 05/11/2015 06/02/2015 06/08/2015 06/19/2015 06/22/2015 06/30/2015 06/30/2015 06/30/2015 07/06/2015 07/06/2015 07/08/2015 07/21/2015 08/04/2015 08/04/2015 08/04/2015 08/06/2015 08/06/2015 08/07/2015 08/10/2015 08/11/2015 08/18/2015 09/02/2015 09/08/2015 10/02/2015 10/05/2015 10/05/2015 10/14/2015 11/04/2015 11/04/2015 12/15/2015 12/17/2015 04/06/2015 04/09/2015 04/08/2015 04/08/2015 07/13/2015 07/21/2015 10/16/2015 04/22/2015 05/11/2015 08/10/2015 06/02/2015 03/04/2016 08/06/2015 06/08/2015 09/14/2015 08/06/2015 09/17/2015 06/22/2015 06/30/2015 10/02/2015 07/06/2015 07/08/2015 07/06/2015 08/17/2015 08/03/2015 08/10/2015 09/02/2015 09/08/2015 12/16/2015 09/17/2015 09/17/2015 10/02/2015 01/05/2016 10/05/2015 10/05/2015 10/08/2015 04/15/2016 02/03/2016 09/30/2015 11/04/2015 11/04/2015 08/04/2016 11/13/2015 08/05/2016 12/08/2015 11/16/2015 12/02/2015 12/08/2015 /0105/2016 01/08/2016 01/08/2016 07/11/2016 05/04/2016 02/03/2016 06/13/2016 12/13/2016 1,128,183 As of December 31, 2015 the Bank has no issued subordinated bonds. Consolidated Financial Statements 223 Banco de Chile and Subsidiaries During the period ended as of December 31, 2014, Banco de Chile issued bonds by an amount of MCh$1,826,552, of which corresponds to Unsubordinated Bonds, Commercial Papers by an amount of MCh$736,212 and MCh$1,090,340 respectively, according to the following details: Bonds Series BCHIAJ0413 BCHIAH0513 BCHIAL0213 BONO CHF BONO CHF BONO JPY BCHIUN1011 BONO HKD BCHIUN1011 BCHIAA0212 BONO JPY BCHIAA0212 BCHIAY0213 BONO JPY BCHIAI0213 BCHIAI0213 BCHIAI0213 BCHIAI0213 BCHIAI0213 Total as of December, 2014 224 Anual Report 2015 Amount MCh$ 72,444 47,861 96,796 95,198 79,332 11,226 7,314 43,044 12,224 49,986 27,383 26,110 79,979 28,133 50,481 2,813 1,022 1,664 3,202 736,212 Term (years) Rate (%) 7 5 8 2 5 5 7 6 7 14 8 14 14 6 6 6 6 6 6 3.40 3.40 3.60 3M Libor + 0.75 1.25 0.98 3.20 3.08 3.20 3.50 1.01 3.50 3.60 0.55 3.40 3.40 3.40 3.40 3.40 Currency UF UF UF CHF CHF JPY UF HKD UF UF JPY UF UF JPY UF UF UF UF UF Issued date Maturity date 01/27/2014 01/27/2014 02/10/2014 02/28/2014 02/28/2014 03/18/2014 04/16/2014 04/16/2014 04/22/2014 04/29/2014 04/29/2014 07/22/2014 07/31/2014 08/06/2014 08/12/2014 09/15/2014 09/16/2014 09/24/2014 10/02/2014 01/27/2021 01/27/2019 02/10/2022 02/28/2016 02/28/2019 03/18/2019 04/16/2021 04/16/2020 04/22/2021 04/29/2028 04/29/2022 07/22/2028 07/31/2028 08/06/2020 08/12/2020 09/15/2020 09/16/2020 09/24/2020 10/02/2020 Commercial Papers Counterparty Citibank N.A. Goldman Sachs Merrill Lynch Citibank N.A. Wells Fargo Bank Wells Fargo Bank JP Morgan Chase Citibank N.A. Merrill Lynch Goldman Sachs Wells Fargo Bank Wells Fargo Bank Goldman Sachs Merrill Lynch Wells Fargo Bank JP Morgan Chase Wells Fargo Bank JP Morgan Chase Merrill Lynch JP Morgan Chase JP Morgan Chase Merrill Lynch Wells Fargo Bank Goldman Sachs JP Morgan Chase JP Morgan Chase Wells Fargo Bank Wells Fargo Bank Wells Fargo Bank JP Morgan Chase Wells Fargo Bank JP Morgan Chase JP Morgan Chase JP Morgan Chase Wells Fargo Bank Goldman Sachs Wells Fargo Bank Wells Fargo Bank JP Morgan Chase JP Morgan Chase JP Morgan Chase JP Morgan Chase Wells Fargo Bank Wells Fargo Bank Wells Fargo Bank Total as of December, 2014 Amount MCh$ Term (years) Rate (%) 10,888 27,220 10,888 2,712 13,558 27,117 22,384 11,192 11,192 11,192 3,910 55,121 11,024 11,024 27,453 54,984 21,994 27,658 13,829 27,710 3,329 5,526 11,067 27,669 55,337 33,263 17,284 15,556 20,155 58,860 52,974 29,529 29,812 59,860 23,944 29,650 11,860 17,815 47,664 13,366 30,690 35,928 16,693 15,177 24,282 0.30 0.30 0.30 0.30 0.30 0.30 0.30 0.30 0.30 0.30 0.50 0.25 0.23 0.23 0.27 0.30 0.38 0.29 0.50 0.31 0.65 0.50 0.30 0.30 0.30 0.52 0.28 0.64 0.30 0.31 0.35 0.31 0.31 0.31 0.31 0.31 0.31 0.32 0.35 0.58 0.35 0.35 0.40 0.58 0.33 USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD USD Issued date Maturity date 01/21/2014 01/21/2014 01/21/2014 01/22/2014 01/22/2014 01/22/2014 02/05/2014 02/05/2014 02/05/2014 02/05/2014 03/06/2014 05/14/2014 05/28/2014 05/28/2014 05/29/2014 05/30/2014 05/30/2014 06/04/2014 06/04/2014 06/10/2014 06/11/2014 06/23/2014 07/08/2014 07/08/2014 07/08/2014 07/11/2014 08/12/2014 08/12/2014 08/13/2014 09/03/2014 09/03/2014 09/10/2014 09/15/2014 09/26/2014 09/26/2014 10/08/2014 10/08/2014 11/12/2014 12/03/2014 12/03/2014 12/09/2014 12/15/2014 12/15/2014 12/29/2014 12/29/2014 04/22/2014 04/22/2014 04/22/2014 05/14/2014 05/14/2014 05/14/2014 05/06/2014 05/06/2014 05/06/2014 05/06/2014 03/06/2015 08/12/2014 09/02/2014 09/02/2014 09/03/2014 09/03/2014 09/26/2014 09/10/2014 03/06/2015 09/15/2014 06/10/2015 03/20/2015 10/08/2014 10/08/2014 09/26/2014 04/06/2015 11/12/2014 08/06/2015 12/11/2014 12/03/2014 01/12/2015 12/09/2014 12/15/2014 12/23/2014 12/29/2014 01/09/2015 01/09/2015 02/10/2015 03/03/2015 08/28/2015 03/09/2015 03/16/2015 04/13/2015 08/26/2016 03/30/2015 1,090,340 As of December 31, 2014 the Bank has no issued subordinated bonds. The Bank has not had breaches of capital and interest with respect to its debts instruments and has complied with its debt covenants and other compromises related to debt issued during periods 2015 and 2014. Consolidated Financial Statements 225 Banco de Chile and Subsidiaries 23.Other Financial Obligations: As of December 31, 2015 and 2014, other financial obligations are detailed as follows: 2015 MCh$ 2014 MCh$ Other Chilean obligations 132,136 141,729 Public sector obligations 40,945 44,844 Other foreign obligations — — 173,081 186,573 Total 24.Provisions: (a) As of December 31, 2015 and 2014, provisions and accrued expenses are detailed as follows: Provision for minimum dividends 2015 MCh$ 2014 MCh$ 324,469 324,588 Provisions for Personnel benefits and payroll expenses 74,791 81,515 Provisions for contingent loan risks 59,213 54,077 161,177 130,256 4,260 2,959 Provisions for contingencies: Additional loan provisions (*) Country risk provisions Other provisions for contingencies Total 15,133 8,319 639,043 601,714 (*) In 2015, the Bank established an amount of Ch$30,921 million (Ch$22,499 million in 2014) for additional provisions. See note 24(b). (b) The following table details the movements in provisions and accrued expenses during the 2015 and 2014 periods: Minimum dividends MCh$ Country risk provisions Contingent Additional loan and other loan Risks provisions contingencies MCh$ MCh$ MCh$ Total MCh$ Balances as of January 1, 2014 324,582 67,943 49,277 107,757 2,339 551,898 Provisions established 324,588 60,383 4,800 22,499 9,169 421,439 (324,582) (46,811) — — (230) (371,623) — — — — — — Balances as of December 31, 2014 324,588 81,515 54,077 130,256 11,278 601,714 Provisions established 324,469 60,208 5,136 30,921 8,362 429,096 (324,588) (66,932) — — (247) (391,767) — — — — — — 324,469 74,791 59,213 161,177 19,393 639,043 Provisions used Provisions released Provisions used Provisions released Balances as of December 31, 2015 226 Anual Report 2015 Personnel benefits and payroll MCh$ (c) Provisions for personnel benefits and payroll: 2015 2014 MCh$ MCh$ Vacation accrual 25,480 23,727 Short-term personnel benefits 34,307 29,678 Pension plan- defined benefit plan 10,728 11,471 4,276 16,639 74,791 81,515 Other benefits Total (d) Pension plan – Defined benefit plan: (i) Movement in the defined benefit obligations are as follow: Opening defined benefit obligation Increase in provisions Benefit paid 2015 2014 MCh$ MCh$ 11,471 10,696 838 1,020 (1,614) (644) Effect of change in actuarial factors Total 33 399 10,728 11,471 (ii) Net benefits expenses: 2015 2014 MCh$ MCh$ Current service cost 384 580 Interest cost of benefits obligations 454 440 Effect of change in actuarial factors 33 399 871 1,419 Net benefit expenses (iii) Assumptions used to determine pension obligations: The principal assumptions used in determining pension obligations for the Bank’s plan are shown below: December 31, 2015 December 31, 2014 % % Discount rate 4.60 4.38 Annual salary increase 5.41 5.12 99.99 99.99 Payment probability The most recent actuarial valuation of the present value of the benefit plan obligation was carried out at December 31, 2015. Consolidated Financial Statements 227 Banco de Chile and Subsidiaries (e) Movements in provisions for incentive plans: 2015 2014 MCh$ MCh$ Balances as of January 1, 29,678 32,000 Provisions established 35,253 26,971 (30,624) (29,293) — — 34,307 29,678 2015 2014 MCh$ MCh$ 23,727 21,895 Provisions used Provisions release Total (f) Movements in provisions for vacations: Balances as of January 1, Provisions established Provisions used Provisions release Total 6,672 6,268 (4,919) (4,436) — — 25,480 23,727 (g) Employee share-based benefits provision: As of December 31, 2015 and 2014, the Bank and its subsidiaries do not have a stock compensation plan. (h) Contingent loan provisions: As of December 31, 2015 and 2014, the Bank and its subsidiaries maintain contingent loan provisions by an amount of Ch$ 59,213 million (Ch$54,077 million in 2014). See note No. 26 (d). 228 Anual Report 2015 25.Other Liabilities: As of December 31, 2015 and 2014, other liabilities are detailed as follows: 2015 2014 MCh$ MCh$ 121,419 121,388 Unearned income 6,644 5,946 Dividends payable 1,255 1,011 Cobranding 54,006 43,291 Documents intermediated (**) 39,735 45,580 VAT debit 13,235 13,605 6,040 6,003 Pending transactions 767 1,391 Insurance payments 634 284 15,577 8,583 259,312 247,082 Accounts and notes payable (*) Other liabilities Leasing deferred gains Others Total (*) Include obligations that do not correspond to transactions in the line of business, such as withholding tax, pension and healthcare contributions, insurance payable, balances of prices for the purchase of materials and provisions for expenses pending payment. (**) This item mainly includes financing of simultaneous operations performed by subsidiary Banchile Corredores de Bolsa S.A. Consolidated Financial Statements 229 Banco de Chile and Subsidiaries 26.Contingencies and Commitments: (a) Commitments and responsibilities accounted for in off-balance-sheet accounts: In order to satisfy its customers’ needs, the Bank entered into several irrevocable commitments and contingent obligations. Although these obligations are not recognized in the Statement of Financial Position, they entail credit risks and, therefore, form part of the Bank’s overall risk. The Bank and its subsidiaries record the following balances related to such commitments and responsibilities, which fall within its line of business, in off-balance-sheet accounts: 2015 2014 MCh$ MCh$ 389,727 412,474 33,871 136,846 122,060 152,582 Bank guarantees 2,058,813 1,576,763 Immediately available credit lines 7,224,242 6,084,098 204,862 14,434 217,479 305,384 18,563 13,153 — — 151,375 67,834 — — Securities held in safe custody in the Bank 8,248,416 7,488,897 Securities held in safe custody in other entities 5,006,510 4,865,570 23,675,918 21,118,035 Contingent loans Guarantees and surety bonds Confirmed foreign letters of credit Issued foreign letters of credit Other commitments Transactions on behalf of third parties Collections Third-party resources managed by the Bank: Financial assets managed on behalf of third parties Other assets managed on behalf of third parties Financial assets acquired on its own behalf Other assets acquired on its own behalf Fiduciary activities Total Above information only includes the most significant balances. 230 Anual Report 2015 (b) Lawsuits and legal proceedings: (b.1) Legal contingencies within the ordinary course of business: At the date of issuance of these consolidated financial statements, there are actions filed against the Bank and its subsidiaries related with the ordinary course operations. As of December 31, 2015, the Bank has established provisions for this concept in the amount of MCh$14,877 (MCh$8,073 in 2014), recorded within “Provisions” in the statement of financial position. Actions most significatives are the following: - Collective action filed by the National Consumer Service (Servicio Nacional del Consumidor) in accordance with Law No. 19,496. This action seeks to challenge some clauses of the “Person Products Unified Agreement” (Contrato Unificado de Productos de Personas) regarding fees on credit lines for overdraft and validity of the tacit consent to changes in fees, charges and other conditions in consumer contracts. - Collective action filed by the National Corporation of Consumers and Users of Chile (Corporación Nacional de Consumidores y Usuarios de Chile) that challenge some clauses of the “Person Products Unified Agreement” (Contrato Unificado de Productos de Personas) regarding fees on credit lines for overdraft and validity of the tacit consent to changes in fees, charges and other conditions in consumer contracts, along with the outsourcing of certain services related to our clients’ current account data. - Collective action filed by the National Organization of Consumers and Users of Chile (“Organización de Consumidores y Usuarios de Chile”) that requests the Court to declare abusive and void certain provisions of the Person Products Unified Agreement regarding the use of self-service channels (internet, ATMs, telephone banking) and Credit Cards. Such provisions refer to the user’s duty to act with diligence and care with respect to passwords as well as the responsibility they have in case of disclosure to third parties, and the use by such third parties of them. The following table presents estimated date of completion of the respective litigation: As of December 31, 2015 Legal contingencies 2016 2017 2018 2019 Total MCh$ MCh$ MCh$ MCh$ MCh$ 14,488 19 370 — 14,877 (b.2) Contingencies for significant lawsuits: As of December 31, 2015 and 2014, it does not exist any significant demands in courts that they affect or could affect the current consolidated financial statements. Consolidated Financial Statements 231 Banco de Chile and Subsidiaries (c) Guarantees granted: i) In subsidiary Banchile Administradora General de Fondos S.A.: In compliance with article 12 of Law 20,712, Banchile Administradora General de Fondos S.A., has designated Banco de Chile as the representative of the beneficiaries of the guarantees it has established and in that character the Bank has issued bank guarantees totaling UF 2,603,000, maturing January 8, 2016 (UF 2,458,000 maturing January 9, 2015 in December 2014). In addition there are other guarantees for a guaranteed return on certain mutual funds, totaling Ch$35,861 million as of December 31, 2014. There are not mutual funds guaranteed as of December 31, 2015. El detalle de las boletas en garantía es el siguiente: Fund 2015 Guarantees MCh$ Number 2014 Guarantees MCh$ Number Mutual Fund Deposito Plus VI– Guaranted — — 5,429 002506-8 Mutual Fund Twin Win Europa 103 – Guaranted — — 3,537 006035-1 Mutual Fund Europa Accionario – Guaranted — — 2,059 006036-9 Mutual Fund Deposito Plus V – Guaranted — — 9,976 001107-7 Mutual Fund Small Cap USA – Guaranted — — 5,197 008212-5 Mutual Fund Global Stocks – Guranted — — 2,964 007385-9 Mutual Fund Second Best Europa China – Guaranted — — 1,649 007082-7 Mutual Fund Chile Bursátil – Guaranted — — 5,050 006034-3 Total — 35,861 In compliance to stablish by the Superintendence of Securities and Insurance in letter f) of Circular 1,894 of September 24, 2008, the entity has constituted guarantees, by management portfolio, in benefit of investor. Such guarantee corresponds to a bank guarantee for UF 175,000, with maturity on January 8, 2016. ii) In subsidiary Banchile Corredores de Bolsa S.A.: For the purposes of ensuring correct and complete compliance with all of its obligations as broker-dealer entity, in conformity with the provisions of article 30 and subsequent articles of Law 18,045 on Securities Markets, the subsidiary established a guarantee in an insurance policy for UF 20,000, insured by Mapfre Seguros Generales S.A., that matures April 22, 2016, whereby the Securities Exchange of the Santiago Stock Exchange was appointed as the subsidiary’s creditor representative. 232 Anual Report 2015 2015 2014 MCh$ MCh$ Securities Exchange of the Santiago Stock Exchange 14,628 17,158 Securities Exchange of the Electronic Stock Exchange of Chile 27,981 8,748 2,995 2,996 80 — 45,684 28,902 Guarantees: Shares to secure short-sale transactions in: Fixed income securities to ensure system CCLV Bolsa de Comercio de Santiago, Bolsa de Valores Fixed income securities to ensure stock loan, Bolsa Eléctronica de Chile, Bolsa de Valores Total According to the provisions of internal stock market regulations, and for the purpose of securing the broker’s correct performance, the company established a pledge on its share of the Santiago Stock Exchange in favor of that institution, as recorded in Public Deed on September 13, 1990, signed before Santiago public notary Mr. Raúl Perry Pefaur, and on its share in the Electronic Stock Exchange of Chile in favor of that institution, as recorded in a contract entered into by both parties on May 16, 1990. Banchile Corredores de Bolsa S.A. keeps an insurance policy current with AIG Chile – Compañía de Seguros Generales S.A. that expires January 2, 2016, and that covers employee fidelity, physical losses, falsification or adulteration, and currency fraud with a coverage amount equivalent to US$ 10,000,000. According to disposition of Chilean Central Bank, it was constituted a bank guarantee corresponding to UF 10,500, with purposes to comply with the contract SOMA (Contract for Service System Open Market Operations) of Chilean Central Bank. This bank guarantee is revaluated in UF to fixed term, not endorsable with maturity of July 18, 2016. It was constituted a bank guarantee No. 356782-3 corresponds to UF 185,000, in benefits of investors with contracts of portfolio management. This bank guarantee is revaluated in UF to fixed term, not endorsable with maturity of January 8, 2016. It was constituted a cash guarantee for an amount of US$122,494.32, whose purpose is to comply obligations with Pershing, by operations made through this broker. Consolidated Financial Statements 233 Banco de Chile and Subsidiaries iii) In subsidiary Banchile Corredores de Seguros Ltda.: According to established in article No. 58, letter D of D.F.L. 251, as of December 31, 2015, the entity maintains two insurance policies that protect it in the face of possible damages that it could affect it, due to infractions of the law, regulations and complementary rules that regulate insurance brokers, and specially when the non-compliance is from acts, mistakes or omissions of the brokers, its represents, agent or dependent that participate in the intermediation. The policies contracted are the following: Matter insured Responsibility for errors and omissions policy Amount Insured (UF) 60,000 Civil responsibility policy 500 (d) Provisions for contingencies loans: Established provisions for credit risk from contingencies operations are the followings: 2015 2014 MCh$ MCh$ Free credit lines available 36,743 34,715 Bank guarantees 18,474 15,372 3,314 3,009 Guarantees and surety bonds Letters of credit 393 639 Other commitments 289 342 59,213 54,077 Total (e) In the Eleventh Civil Court of Santiago, Banchile Corredores de Bolsa S.A. presented a reclamation against the Resolución Exenta No. 270 of October 30, 2014 of the Superintendency of Securities and Insurance (“SVS”), whereby mentioned Superintendency sanctioned to pay a fine to Banchile Corredores de Bolsa S.A. (“Banchile Corredores”) by an amount of UF 50,000 for the alleged infringement of Article 53 second paragraph of Law 18,045 (“Ley de Mercado de Valores”), for certain specific transactions related to Sociedad Química y Minera de Chile S.A.’s shares (SQM-A). For which Banchile appropriated 25% of the amount of the fine. Pursuant to complaint seeks to rescind the fine. Such reclamation was accumulated to the trial No. rol 25,795-2014 of 22nd. Civil Court of Santiago, in which still has not started the term probative. 234 Anual Report 2015 According to the current policies, the company has not established provisions because in this judicial process has not yet been ruled as also in consideration that legal advisors estimate that there are grounds for the judgment result is favorable for society. 27.Equity: (a)Capital: (i) Authorized, subscribed and paid shares: As of December 31, 2015, the paid-in capital of Banco de Chile is represented by 96,129,146,433 registered shares (94,665,367,544 in 2014), with no par value, fully paid and distributed. As of December 31, 2015 Corporate Name or Shareholders’s name Number of Shares % of Equity Holding Sociedad Administradora de la Obligación Subordinada SAOS S.A. 28,593,701,789 29.745% LQ Inversiones Financieras S.A. 25,008,633,509 26.016% Sociedad Matriz del Banco de Chile S.A. 12,138,555,766 12.627% Banco de Chile on behalf others Chapter XIV Resolution 5412 and 43 3,600,350,244 3.745% Banchile Corredores de Bolsa S.A. 2,765,666,079 2.877% Banco Itaú Chile (on behalf foreign investors) 2,671,582,247 2.779% Ever 1 BAE SPA 2,146,401,050 2.233% Ever Chile SPA 2,146,400,935 2.233% J. P. Morgan Chase Bank 1,884,488,143 1.960% Banco Santander (on behalf foreign investors) 1,537,372,070 1.599% Inversiones Aspen Ltda. 1,485,607,284 1.545% A.F.P. Capital S.A. 911,465,483 0.948% Metlife Chile Acquisition CO. S.A. 813,321,479 0.846% A F P Cuprum S.A. for pension fund 811,048,878 0.844% A F P Habitat S.A. 765,474,440 0.796% Inversiones Avenida Borgoño Limitada 725,391,056 0.755% Larraín Vial S.A. Corredora de Bolsa 544,835,405 0.567% BCI Corredor de Bolsa S.A. 409,321,431 0.426% Santander S.A. Corredores de Bolsa 359,636,083 0.374% Inversiones CDP limitada 302,266,806 0.314% 89,621,520,177 93.23% Subtotal Others shareholders Total 6,507,626,256 6.77% 96,129,146,433 100.00% Consolidated Financial Statements 235 Banco de Chile and Subsidiaries As of December 31, 2014 Corporate Name or Shareholders’s name Number of Shares % of Equity Holding Sociedad Administradora de la Obligación Subordinada SAOS S.A. 28,593,701,789 30.208% LQ Inversiones Financieras S.A. 24,332,365,224 25.706% Sociedad Matriz del Banco de Chile S.A. 12,138,549,725 12.824% 3,402,522,640 3.595% Banco de Chile on behalf others Chapter XIV Resolution 5412 and 43 Banco Itaú Chile (on behalf foreign investors) 2,594,927,157 2.741% Banchile Corredores de Bolsa S.A. 2,579,581,607 2.725% J. P. Morgan Chase Bank 2,212,481,817 2.337% Ever 1 BAE SPA 2,099,164,561 2.218% Ever Chile SPA 2,099,164,453 2.218% Banco Santander (on behalf foreign investors) 1,525,938,119 1.612% Inversiones Aspen Ltda. 1,452,913,081 1.535% A F P Provida S.A. for Pension Fund 831,032,632 0.878% A F P Cuprum S.A. for Pension Fund 721,136,873 0.762% Inversiones Avenida Borgoño Limitada 708,607,074 0.749% Administradora de Fondos de Pensiones Capital S.A. 666,618,567 0.704% Larraín Vial S.A. Corredora de Bolsa 666,414,671 0.704% A F P Habitat S.A. for Pension Fund 537,933,217 0.568% BCI Corredor de Bolsa S.A. 447,368,991 0.473% BTG Pactual Chile S. A. Corredores de Bolsa 348,610,893 0.368% Santander S.A. Corredores de Bolsa 323,834,554 0.342% 88,282,867,645 93.27% 6,372,499,899 6.73% 94,655,367,544 100.00% Subtotal Others shareholders Total (ii)Shares: (ii.1) On July 23, 2015 and regarding the capitalization of 30% of the distributable net income obtained during the fiscal year ending the 31st of December, 2014, through the issuance of fully paid-in shares, agreed in the Extraordinary Shareholders Meeting held on the 26th of March, 2015, were it was agreed to increase the Bank´s capital in the amount of $96,252,499,241 through the issuance of 1,473,778,889 fully paid-in shares, of no par value, payable under the distributable net income for the year 2014 that was not distributed as dividends as agreed at the Ordinary Shareholders Meeting held on the same day. The issuance of fully in paid shares was registered in the Securities Register of the Superintendence of Banks and Financial Institutions with N°2/2015, on July 14, 2015. The Board of Directors of Banco de Chile, at the meeting N°2,821, dated July 23, 2015, set August 6, 2015, as the date for issuance and distribution of the fully paid in shares. 236 Anual Report 2015 (ii.2) The following table shows the share movements from December 31, 2013 to December 31, 2015: Total Ordinary Shares Total shares as of December 31, 2013 Fully paid and subscribed shares Total shares as of December 31, 2014 Capitalization of retained earnings(*) Total Shares as of December 31, 2015 93,175,043,991 1,480,323,553 94,655,367,544 1,473,778,889 96,129,146,433 (*) See note No. 5 (l) (i). (b) Distributable income: For purposes of Law No. 19,396 (in particular Articles 24, 25 and 28 of such law) and the Central Bank Contract, Banco de Chile’s distributable net income will be determined by subtracting or adding to net income the correction of the value of the paid in capital and reserves according to the variation of the Consumer Price Index between November of the fiscal year prior to the one in which the calculation is made and November of the fiscal year in which the calculation is made. Provisional article, was approved in an extraordinary shareholders meeting held on March 25, 2010 shall be in force until the obligation of Law No. 19,396 owed by Sociedad Matriz del Banco de Chile S.A., directly or through its subsidiary SAOS S.A., has been fully paid. The above described agreement was subject to the consideration of the Council of the Central Bank of Chile, and such entity approved, in ordinary meeting that took place on December 3, 2009, determined to resolve in favor regarding the proposal. The amount distributable income for the period 2015 was by Ch$463,528 million (Ch$463,698 million in 2014). As stated, the retention of earnings for the year 2014 made in March 2015 amounted to Ch$127,383 million (Ch$49,913 millions of income for the year 2013 retained in March 2014). (c) Approval and payment of dividends: At the Ordinary Shareholders’ Meeting held on March 26, 2015, the Bank’s shareholders agreed the distribution and payment of the dividend No. 203 amounting to Ch$3.42915880220 per common share of Banco de Chile, with charge to net income for the year ended December 31, 2014. The amount of dividend paid of the period 2015 was Ch$367,444 million. At the Ordinary Shareholders’ Meeting held on March 27, 2014, the Bank’s shareholders agreed to distribute and pay dividend No. 202 amounting to Ch$3.48356970828 per common share of Banco de Chile, with charge to net income for the year ended December 31, 2013. The amount of dividend paid of the period 2014 was Ch$368,120 million. Consolidated Financial Statements 237 Banco de Chile and Subsidiaries (d) Provision for minimum dividends: The Board of Directors established a minimum dividend, where the Bank has to record a provision of 70% of net income. Accordingly, the Bank recorded a liability under the line item “Provisions” for an amount of MCh$324,469 (MCh$324,588 in 2014) against “Retained earnings”. (e) Earnings per share: (i) Basic earnings per share: Basic earnings per share are determined by dividing the net income attributable to the Bank shareholders in a period by the weighted average number of shares outstanding during the period. (ii) Diluted earnings per share: Diluted earnings per share are determined in the same way as Basic Earnings, but the weighted average number of outstanding shares is adjusted to take into account the potential diluting effect of stock options, warrants, and convertible debt. The basic and diluted earnings per share as of December 31, 2015 and 2014 are shown in the following table, also shows the income and share data used in the calculation of EPS: 2015 2014 Basic earnings per share: Net profits attributable to ordinary equity holders of the bank (in millions) Weighted average number of ordinary shares 558,995 591,080 96,129,146,433 96,129,146,433 5,82 6,15 558,995 591,080 96,129,146,433 96,129,146,433 Dividend per shares (in Chilean pesos) (*) Diluted earnings per share: Net profits attributable to ordinary equity holders of the bank (in millions) Weighted average number of ordinary shares Assumed conversion of convertible debt Adjusted number of shares — — 96,129,146,433 96,129,146,433 5.82 6.15 Diluted earnings per share (in Chilean pesos) (*) (*) As of December 31, 2014 this calculation considers the effect of fully paid in shares issued during period 2015. As of December 31, 2015 and 2014, the Bank did not have any instruments that could lead to a dilution of its ordinary shares. 238 Anual Report 2015 (f) Other comprehensive income: This category includes the following items: The cumulative translation adjustment is generated from the Bank’s translation of its investments in foreign companies, as it records the effects of foreign currency translation for these items in equity. During period of 2015 it was made a credit to equity for an amount of Ch$2 million (credit to equity for Ch$80 millions in 2014). The fair market value adjustment for available-for-sale instruments is generated by fluctuations in the fair value of that portfolio, with a charge or credit to equity, net of deferred taxes. During the period of 2015 it was made a net credit to equity for an amount of Ch$5,874 million (net credit to equity for Ch$4,590 millions in 2014). Cash flow hedge adjustment it consists in the portion of income of hedge instruments registered in equity produced in a cash flow hedge. During the period of 2015 it was made a credit to equity for an amount of Ch$7,728 million (credit to equity for Ch$23,507 millions for the period 2014). 28.Interest Revenue and Expenses: (a) On the financial statement closing date, the composition of income from interest and adjustments, not including income from hedge accounting, is as follows: Interest 2015 Prepayment Adjustment fees MCh$ MCh$ MCh$ 2014 Prepayment Adjustment fees Total Interest MCh$ MCh$ MCh$ MCh$ Total MCh$ Commercial loans 659,787 188,240 3,471 851,498 695,377 260,582 4,682 960,641 Consumer loans 560,590 3,327 9,389 573,306 560,540 4,229 9,133 573,902 Residential mortgage loans 233,887 230,935 4,811 469,633 216,549 276,363 4,346 497,258 Financial investment 46,376 16,055 — 62,431 55,979 28,371 — 84,350 1,367 — — 1,367 1,355 — — 1,355 28,267 — — 28,267 18,938 — — 18,938 3,420 497 3,401 — 3,898 1,989,922 1,549,235 572,946 18,161 2,140,342 Repurchase agreements Loans and advances to banks Other interest revenue Total 719 2,701 — 1,530,993 441,258 17,671 The amount of interest revenue recognized on a received basis for impaired portfolio in 2015 by Ch$10,126 million (Ch$9,013 million in 2014). Consolidated Financial Statements 239 Banco de Chile and Subsidiaries (b) At the period end, the detail of income from suspended interest is as follows: 2015 Commercial loans Residential mortgage loans Consumer loans Total 2014 Interest Adjustment Total Interest Adjustment Total MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ 8,185 2,187 248 10,620 3,097 2,208 8 5,313 11,282 4,395 256 15,933 9,854 1,609 184 11,647 2,403 1,593 — 3,996 12,257 3,202 184 15,643 (c) As of each year end, interest and adjustment expenses (not including hedge gain) are detailed as follows: 2015 Adjustment Total Interest Adjustment Total MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ Savings accounts and time deposits 274,920 67,035 341,955 330,821 104,061 434,882 Debt issued 169,053 160,058 329,111 156,422 187,904 344,326 Other financial obligations 1,742 507 2,249 1,737 892 2,629 Repurchase agreements 6,948 268 7,216 9,479 102 9,581 Borrowings from financial institutions 10,171 — 10,171 7,166 — 7,166 Demand deposits Other interest expenses Total 240 Anual Report 2015 2014 Interest 680 7,978 8,658 669 9,279 9,948 — 1,065 1,065 — 1,082 1,082 463,514 236,911 700,425 506,294 303,320 809,614 (d) As of December 31, 2015 and 2014, the Bank uses cross currency swap and interest rate swaps to hedge its position on the fair value of corporate bonds and commercial loans, and cross currency swaps to hedge its position on changes in cash flows from obligations with foreign banks and bonds issued in foreign currency. 2015 2014 Income (loss) Expenses Total Income (loss) Expenses Total MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ Gain from accounting hedges on fair value 7,241 — 7,241 5,410 — 5,410 Loss from accounting hedges on fair value (6,044) — (6,044) (6,706) — (6,706) Gain from accounting hedges on cash flow 171,044 212,031 383,075 79,007 96,040 175,047 Loss from accounting hedges on cash flow (256,121) (191,775) (447,896) (177,968) (75,214) (253,182) (6,740) — (6,740) (6,239) — (6,239) (90,620) 20,256 (70,364) (106,496) 20,826 (85,670) Net gain on hedged items Total (e) At the end of the period the summary of interest and expenses is as follows: 2015 2014 MCh$ MCh$ Interest revenue 1,989,922 2,140,342 Interest expenses (700,425) (809,614) Subtotal 1,289,497 1,330,728 (70,364) (85,670) 1,219,133 1,245,058 Income accounting hedges (net) Total interest revenue and expenses, net Consolidated Financial Statements 241 Banco de Chile and Subsidiaries 29. Income and Expenses from Fees and Commissions: The income and expenses for fees and commissions shown in the Consolidated Statements of Comprehensive Income refer to the following items: 2015 MCh$ 2014 MCh$ 129,962 110,984 Income from fees and commission Card services Investments in mutual funds and other 76,843 65,199 Collections and payments 52,657 49,374 Portfolio management 39,276 37,719 Fees for insurance transactions 23,258 19,674 Use of distribution channel 20,679 19,931 Guarantees and letters of credit 20,122 19,389 Trading and securities management 16,438 15,527 Use Banchile’s brand 13,661 13,152 Lines of credit and overdrafts 13,400 20,844 Financial advisory services 10,871 6,081 Other fees earned 18,909 9,578 436,076 387,452 Total income from fees and commissions Expenses from fees and commissions Credit card transactions Fees for interbank transactions Fees for collections and payments (88,480) (14,322) (11,779) (6,568) (6,423) Sale of mutual fund units (3,951) (3,379) Fees for securities transactions (3,139) (2,851) Sales force fees (1,343) (1,885) Other fees Total expenses from fees and commissions 242 Anual Report 2015 (100,231) (543) (467) (130,097) (115,264) 30.Net Financial Operating Income: The gain (losses) from trading and brokerage activities is detailed as follows: Financial assets held-for-trading 2015 2014 MCh$ MCh$ 18,659 27,873 Sale of available-for-sale instruments 8,861 18,102 Sale of loan portfolios 4,130 993 Derivative instruments 3,202 (17,453) Net loss on other transactions Total 1,687 (56) 36,539 29,459 31. Foreign Exchange Transactions, net: Net foreign exchange transactions are detailed as follows: (Loss) gain from accounting hedges (Loss) gain on translation difference, net Indexed foreign currency Total 2015 2014 MCh$ MCh$ 213,376 68,476 21,410 20,493 (177,468) (18,744) 57,318 70,225 Consolidated Financial Statements 243 Banco de Chile and Subsidiaries 32.Provisions for Loan Losses: The movement of the results during 2015 and 2014, by concept of provisions, is summarized as follows: Loans to customers Loans and advances to banks Commercial loans Mortgage loans 2015 2014 2015 2014 2015 2014 MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ Provisions established: Individual provisions — — (61,286) (51,726) — — Group provisions — — (40,094) (46,061) (13,484) (8,497) — — (101,380) (97,787) (13,484) (8,497) 114 476 — — — — — — — — — — Provisions released, net 114 476 — — — — Provision, net 114 476 (101,380) (97,787) (13,484) (8,497) Additional provision — — (30,921) (22,499) — — Recovery of written-off assets — — 18,011 14,272 1,895 2,152 114 476 (114,290) (106,014) (11,589) (6,345) Provisions established, net Provisions released: Individual provisions Group provisions Provisions, net allowances for credit risk According to the Administration, the provisions constituted by credit risk, covers probable losses that could arise from the non-recovery of assets, according the reviwed information for the bank. 244 Anual Report 2015 Consumer loans Contingent loans Subtotal Total 2015 2014 2015 2014 2015 2014 2015 2014 MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ — — (61,286) (51,726) (3,723) (1,882) (65,009) (53,608) (205,204) (197,195) (258,782) (251,753) (1,413) (2,918) (260,195) (254,671) (205,204) (197,195) (320,068) (303,479) (5,136) (4,800) (325,204) (308,279) — — — — — — 114 476 — — — — — — — — — — — — — — 114 476 (205,204) (197,195) (320,068) (303,479) (5,136) (4,800) (325,090) (307,803) — — (30,921) (22,499) — — (30,921) (22,499) 33,043 29,885 52,949 46,309 — — 52,949 46,309 (172,161) (167,310) (298,040) (279,669) (5,136) (4,800) (303,062) (283,993) Consolidated Financial Statements 245 Banco de Chile and Subsidiaries 33.Personnel Expenses: Personnel expenses in 2015 and 2014 are detailed as follows: Remuneration 2014 MCh$ 216,337 201,411 Bonuses 44,245 75,020 Variables compensations 36,855 29,366 Lunch and health benefits 25,339 24,263 Profit-sharing plans 22,703 22,920 Staff severance indemnities 13,386 11,895 Training expenses Other personnel expenses Total 246 Anual Report 2015 2015 MCh$ 2,546 2,639 19,977 16,998 381,388 384,512 34.Administrative Expenses: As of December 31, 2015 and 2014, administrative expenses are detailed as follows: 2015 2014 MCh$ MCh$ 60,902 32,816 24,466 11,966 9,427 7,222 6,518 5,741 5,241 4,718 4,434 4,147 2,956 2,873 2,170 8,700 194,297 55,985 30,368 22,705 10,504 8,149 8,350 6,883 4,844 4,416 4,239 4,493 3,339 2,368 2,795 2,358 5,956 177,752 20,683 10,566 8,050 5,141 3,492 47,932 21,916 8,669 8,073 5,476 3,087 47,221 Board expenses Board remunerations Other board expenses Subtotal 2,296 427 2,723 2,235 527 2,762 Marketing expenses Advertising Subtotal 32,509 32,509 29,917 29,917 8,084 2,627 1,300 502 12,513 289,974 7,609 2,413 1,255 434 11,711 269,363 General administrative expenses Information Technology and communications Maintenance and repair of property and equipment Office rental Securities and valuables transport services External advisory services Office supplies Rent ATM area PO box, mail and postage Lighting, heating and other utilities Legal and notary Representation and transferring of personnel Insurance premiums External services of financial information External services of file custody Donations Other general administrative expenses Subtotal Outsources services Credit pre-evaluation services Data processing Expenditure on external technological developments Certification and testing technology Other Subtotal Taxes, payroll taxes and contributions Contribution to the Superintendency of Banks Real estate contributions Patents Other taxes Subtotal Total Consolidated Financial Statements 247 Banco de Chile and Subsidiaries 35.Depreciation, Amortization and Impairment: (a) Amounts charged to income for depreciation and amortization during the 2015 and 2014 periods are detailed as follows: 2015 2014 MCh$ MCh$ 21,206 22,149 Depreciation and amortization Depreciation of property and equipment (Note No. 16b) Amortization of intangibles assets (Note No. 15b) Total 8,331 8,352 29,537 30,501 (b) As of December 31, 2015 and 2014, the impairment loss is detailed as follows: 2015 2014 MCh$ MCh$ — — 204 1,965 59 120 263 2,085 Impairment loss Impairment loss on investment instruments Impairment loss on property and equipment (Note No.16b) Impairment loss on intangibles assets (Note No. 15b) Total 248 Anual Report 2015 36.Other Operating Income: During 2015 and 2014, the Bank and its subsidiaries present the following under other operating income: 2015 2014 MCh$ MCh$ 3,470 3,484 Income for assets received in lieu of payment Income from sale of assets received in lieu of payment Other income Subtotal 15 11 3,485 3,495 Release of provisions for contingencies — — Other provisions for contingencies Country risk provisions 280 — Subtotal 280 — Rental income 8,537 8,083 Expense recovery 3,814 2,525 Recovery from external branches 2,980 2,525 Credit card income 1,987 2,694 Monthly prepaid taxes revaluation 1,632 1,910 Income from differences sale leased assets 1,520 2,313 Sale of recoveries charge-off leased assets 465 52 Fiduciary and trustee commissions 210 194 Gain on sale of property and equipment Other income 208 156 Release of provisions — 2,318 International Fiduciary operating expenses recovery — 1,263 Others 2,268 1,944 Subtotal 23,621 25,977 Total 27,386 29,472 Consolidated Financial Statements 249 Banco de Chile and Subsidiaries 37. Other Operating Expenses: During 2015 and 2014, the Bank and its subsidiaries incurred the following other operating expenses: 2015 2014 MCh$ MCh$ 1,302 1,622 Provisions and expenses for assets received in lieu of payment Charge-off assets received in lieu of payment Expenses to maintain assets received in lieu of payment 483 487 Provisions for assets received in lieu of payment 319 260 2,104 2,369 Country risk provisions 1,301 1,189 Other provisions for contingencies 6,360 7,750 Subtotal 7,661 8,939 Operating write-offs 4,844 5,076 Card administration 3,373 949 Provisions and write-off other assets 2,361 5,256 Operational expenses and write-offs for leasing 1,096 1,689 692 430 Subtotal Provisions for contingencies Other expenses Provision for recovery of leased assets Civil judgments 289 286 Contributions to government organizations 234 227 Mortgage life insurance 198 360 Losses on sale of property and equipment Others 250 Anual Report 2015 4 1 2,220 2,619 Subtotal 15,311 16,893 Total 25,076 28,201 38.Related Party Transactions: The related parties of companies and their subsidiaries include entities of the company’s corporate group; corporations which are the company’s parent company, associated companies, subsidiaries, associates; directors, managers, administrators, main executives or receivers of the company on their own behalf or in representation of persons other than the company, and their respective spouses or family members up to the second degree of consanguinity or affinity, as well as any entity directly or indirectly controlled through any of them, the partnerships or companies in which the aforementioned persons are owners, directly or through other individuals or corporations, of 10% or more of their capital or directors, managers, administrators or main executives; any person that on their own or with others with whom they have a joint action agreement can designate at least one member of the company’s management or controls 10% or more of the capital or of the voting capital, if dealing with a public corporation; those that establish the company’s bylaws, or with a sound basis identify the directors’ committee; and those who have held the position of director, manager, administrator, main executive or receiver within the last eighteen months. Corporations Art. 147, states that a public corporation can only enter into transactions with related parties when the objective is to contribute to the company’s interests, when terms of price, terms and conditions are commensurate to those prevailing in the market at the time of their approval and comply with the requirements and procedures stated in the same standard. Moreover, article 84 of the General Banking Law establishes limits for loans granted to related parties and prohibits the granting of loans to the Bank’s directors, managers and general representatives. Consolidated Financial Statements 251 Banco de Chile and Subsidiaries (a) Loans to related parties: The following table details loans and accounts receivable, contingent loans and assets related to trading and investment securities, corresponding to related entities: Production Companies (*) Investment Companies (**) Individuals (***) Total 2015 2014 2015 2014 2015 2014 2015 2014 MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ 289,803 287,943 40,916 36,383 7,570 1,878 338,289 326,204 — — — — 27,678 19,970 27,678 19,970 Loans and accounts receivable: Commercial loans Residential mortgage loans Consumer loans Gross loans Provision for loan losses — — — — 5,682 4,111 5,682 4,111 289,803 287,943 40,916 36,383 40,930 25,959 371,649 350,285 (921) (790) (79) (132) (248) (68) (1,248) (990) 288,882 287,153 40,837 36,251 40,682 25,891 370,401 349,295 11,501 3,238 46 40 — — 11,547 3,278 487 1,344 — — — — 487 1,344 Banks guarantees 63,247 42,195 2,473 387 — — 65,720 42,582 Immediately available credit lines 60,002 52,900 24,470 24,686 15,319 10,997 99,791 88,583 135,237 99,677 26,989 25,113 15,319 10,997 177,545 135,787 (117) (89) (1) — — — (118) (89) 135,120 99,588 26,988 25,113 15,319 10,997 177,427 135,698 88,140 62,291 7,619 7,688 39,657 28,646 135,416 98,625 Net loans Off balance sheet accounts Guarantees Letters of credits Total off balance sheet account Provision for contingencies loans Off balance sheet account, net Amount covered by Collateral Mortgage Warrant — — — — — — — — Pledge — — — — 3 3 3 3 Other (****) Total collateral 84,913 32,188 11,873 9,005 1,704 2,330 98,490 43,523 173,053 94,479 19,492 16,693 41,364 30,979 233,909 142,151 7,454 — — — — — 7,454 — — — — 6,015 — — — 6,015 7,454 — — 6,015 — — 7,454 6,015 Acquired Instruments For trading purposes For investment purposes Total acquired instruments (*) Production companies are legal entities which comply with the following conditions: i) They engage in productive activities and generate a separable flow of income. ii) Less than 50% of their assets are trading securities or investments. (**) Investment companies include those legal entities that do not comply with the conditions for production companies and are profit-oriented. (***) Individuals include key members of the management, who directly or indirectly posses the authority and responsibility of planning, administrating and controlling the activities of the organization, including directors. This category also includes their family members who are expected to have an influence or to be influenced by such individuals in their interactions with the organization. (****)These guarantees correspond mainly to shares and other financial guarantees. 252 Anual Report 2015 (b) Other assets and liabilities with related parties: 2015 2014 MCh$ MCh$ Assets Cash and due from banks 10,497 10,478 112,370 85,226 18,378 17,386 141,245 113,090 Demand deposits 133,964 220,603 Savings accounts and time deposits 300,868 423,012 Derivative instruments 101,433 123,569 Borrowings from financial institutions 321,374 154,022 24,709 26,205 882,348 947,411 Derivative instruments Other assets Total Liabilities Other liabilities Total (c) Income and expenses from related party transactions (*): 2015 2014 Income Expense Income Expense MCh$ MCh$ MCh$ MCh$ 23,830 14,166 23,873 18,631 Type of income or expense recognized Interest and revenue expenses Fees and commission income Financial operating Release and Provision for credit risk Operating expenses Other income and expenses Total 54,094 45,291 56,154 40,879 276,154 224,328 130,606 144,403 — 230 141 — — 115,231 — 100,070 486 29 631 83 354,564 399,275 211,405 304,066 (*) This detail does not constitute an Income Statement for related party transactions since assets with these parties are not necessarily equal to liabilities and each item reflects total income and expense and does not correspond to exact transactions. Consolidated Financial Statements 253 Banco de Chile and Subsidiaries (d) Related party contracts: In the framework of a secondary offering by 6,700,000,000 Banco de Chile’s ordinary shares held in the local and international market, as of January 29, 2014, Banco de Chile as issuer, LQ Inversiones Financieras S.A., as seller of the shares, and Citigroup Global Markets Inc., Merrill Lynch, Pierce, Fenner & Smith Incorporated, Deutsche Bank Securities Inc. and Banco BTG Pactual SA - Cayman Branch, as underwriters, proceeded to sign a contract called Underwriting Agreement, pursuant to which LQ Inversiones Financieras SA sold to the underwriters a portion of such shares. Additionally, on the same date Banco de Chile and LQ Investments SA agreed the terms and conditions under which Banco de Chile participated in that process. There are no any contracts entered during 2015 and 2014 which does not represent a customary transaction within the Bank’s line of business with general customers and which accounts for amounts greater than UF 1,000. (e) Payments to key management personnel: 2015 2014 MCh$ MCh$ Remunerations 3,798 3,752 Short-term benefits 3,721 4,123 Contract termination indemnity — 1,251 Stock−based benefits — — 7,519 9,126 Total Composition of key personnel: N° of executives 2015 2014 CEO 1 1 CEOs of subsidiaries 7 7 Position 254 Anual Report 2015 Division Managers 12 11 Total 20 19 (f) Directors’ expenses and remunerations: Remunerations Fees for attending Committees and Fees for attending Subsidiary Board Board meetings meetings (1) Consulting Total 2015 2014 2015 2014 2015 2014 2015 2014 2015 2014 Name of Directors MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ Pablo Granifo Lavín 397 (*) 383 (*) 50 52 363 365 — — 810 800 162 155 12 10 — — — — 174 165 Jorge Awad Mehech 54 52 25 24 102 130 — — 181 206 Gonzalo Menéndez Duque 54 52 21 23 114 115 27 26 216 216 Jaime Estévez Valencia 54 52 26 26 128 106 — — 208 184 Rodrigo Manubens Moltedo 54 52 26 24 56 51 — — 136 127 Jorge Ergas Heymann 54 52 18 19 47 60 — — 119 131 Francisco Pérez Mackenna 54 52 21 22 70 55 — — 145 129 Thomas Fürst Freiwirth 54 52 20 19 41 40 — — 115 111 Jean-Paul Luksic Fontbona 54 52 11 9 — — — — 65 61 Others — — — — 153 147 — — 153 147 991 954 230 228 1,074 1,069 27 26 2,322 2,277 Andrónico Luksic Craig Total (1) Includes fees paid to members of the Advisory Committee of Banchile Corredores de Seguros Ltda, of MCh$17 (MCh$16 in 2014). (*) Includes a provision of MCh$235 (MCh$226 in 2014) for an incentive subject to achieving the Bank’s forecasted earnings. Fees paid for advisory services to the Board of Directors amount to MCh$271 (MCh$259 in 2014). Travel and other related expenses amount to MCh$130 (MCh$226 in 2014). 39.Fair Value of Financial Assets and Liabilities: Banco de Chile and its subsidiaries have defined a corporate framework for the Fair Value measurement and control to accomplish the Fair Value process according to local regulations, market standards and best practices in the industry. This framework is contained into the Banco de Chile’s Fair Value Policy. One of the most important definitions in this framework is the Product Control Unit, hereinafter PCU, function. This area is independent from both the principal management and the business unit, and reports to the CFO of Banco de Chile. This area is responsible for the independent verification of Profit and Losses, and Fair Value measurement and control for all Treasury transactions; Trading, Funding and gapping and Investments deals. Consolidated Financial Statements 255 Banco de Chile and Subsidiaries To accomplish the measurements and controls, Banco de Chile and its subsidiaries, take into account at least the following aspects: (i) Industry standards of fair value measurements. In the fair value calculation process, is used standard methodologies; closing prices, discounted cash flows and option models, Black-Scholes model, in the options case. The input parameters are rates, prices and volatility levels for each term and market factor are trade in the local and international markets. (ii) Quoted prices in active markets. The fair value for instruments with quoted prices in active markets is determined using daily quotes from electronic systems information as Bloomberg, Bolsa de Comercio de Santiago, LVA and Risk America terminals. This quote represents the price at which the instrument is frequently buy and sell in financial markets. (iii) Valuation techniques If there is not market quotes in active markets for the financial instrument, valuation techniques will be used to determine the fair value. Due to the fact that fair value models requires a set of market parameters as inputs, it is part of the fair value process to maximize the utilization based in observable quoted prices or derived from similar instruments in active markets. Nevertheless there are some cases for which neither quoted prices nor derived prices are available; in these cases external data from specialized providers, price for similar transactions and historical information it is used for validate the parameters that will be used as inputs. (iv) Fair value adjustments. Part of the fair value process consist in adjustment, Market Value Adjustments or MVA for short, to take into account two different market facts; bid/offer spreads and market factors liquidity. These adjustments are calculated and analyzed by the PCU and Risk Market areas. The bid/offer spread adjustment reflects the expected impact on fair value due to close long or short positions in a specific market factor and term, valuated at midpoint. For example, long positions in an asset will be impacted in order to reflect the fact that in selling that position will be quoted at bid instead at midpoint. For the bid/offer spread adjustment, market quotes or indicative prices for each position, instrument, currency and term are used. Bid, mid and offer market quotes are considered. The liquidity adjustment considers the relative size to the market of each position in the portfolio. This adjustment is intended to reflect the relative size of Banco de Chile and the deepness of the markets. For this adjustment, the size of each position, recent transaction in active markets and recently observed liquidity are taking into account. (v) Fair value control To ensure that the market input parameters that Banco de Chile is using for fair value calculations represent the state of the market and the best estimate of fair value, the PCU unit runs on a daily basis an independent verification of prices and rates. This process aims to set a preventive control on the official market parameters provided by the respective business area. A comparative control based on Mark-toMarket differences, using one set of inputs prepared by the business area and one set prepared by the PCU, is conducted before fair value calculations. The output of this process is a set of differences in fair value by currency, product and portfolio. These differences are compared with specific ranges by grouping level; currency, product and portfolio. 256 Anual Report 2015 In the event when significant differences were detected, these differences are scaled according to the amount of materiality for each grouping level, from a single report to the trader until a report to the Board, These ranges of materiality control are approved by the Assets and Liabilities Committee (ALCO). Complementary and in parallel, the PCU generates daily reports of P&L and risk market exposure. These two kind of reports allows adequate control and consistency of the parameters used in the valuation, looking backwards revision. (vi) Judgmental analysis and information to Senior Management In particular no cases where there is no market quotations for the instrument, similar transaction prices or indicative parameters, a reasoned analysis and specific controls should be made to estimate the fair value of the operation or transaction. Within the Banco de Chile’s framework for fair value, described in the Fair Value Policy approved by the Board of Banco de Chile, the approval level required for operate this kind of instruments, there is no market information or cannot be inferred from prices or rates, is established. (a) Fair value hierarchy Banco de Chile and subsidiaries classify all the financial instruments among the following levels: Level 1: Observable, quoted price in active markets for the same instrument or specific type of transaction to be evaluated. In this level are considered the following instruments: currency futures, Chilean Central Bank and Treasury securities, mutual funds investments and equity. For the Chilean Central Bank and Treasury securities, all instruments that belong to one of the following benchmark groups will be considered as Level 1: Pesos-02, Pesos-05, Pesos-07, Pesos-10, UF-02, UF-05, UF-07, UF-10, UF-20, UF-30. A benchmark group is composed by a number of instruments that have similar duration and share the same quoted price within the group. This condition allows for a greater depth of the market, assuring daily observable quotes. For currency futures as well as mutual funds and equity, closing prices times the number of instruments is used for fair value calculations. For Chilean Central Bank and Treasury securities the internal rate of return is used to discount every cash flow and obtain the fair value of each instrument, in the case of mutual funds and equity, is used the current price multiplied by the quantity of instruments to calculate the fair value. The preceding described methodology corresponds to the one utilized for the Bolsa de Comercio de Santiago (Santiago’s main Exchange) and is recognized as the standard in the market. Level 2:Valuation techniques whose inputs are other than quoted prices included within Level 1 that are observable for the assets or liabilities, either directly or indirectly. For instruments in this level the valuations is done based on inference from observable market parameters; quoted prices for similar instruments in active markets. In this level are included the following inputs: a) Quoted prices for similar assets or liabilities in active markets. b) Quoted prices for identical or similar assets or liabilities in markets that are not active. c) Inputs other than quoted prices those are observable for the asset or liability. d) Inputs those are derived principally from or corroborated by observable market data. Consolidated Financial Statements 257 Banco de Chile and Subsidiaries This level is composed mostly by derivatives, currency and rate derivatives, bank’s debt securities, debt Chilean and foreign companies, made in Chile and abroad, mortgage claims, money market instruments and less liquid Chilean Central Bank and Treasury securities. For derivatives the fair value process depend upon his value is impacted by volatility as a relevant market factor; if is the case, Black-Scholes-Merton type of formula it is used. For the rest of the derivatives, swaps and forwards, net present value through discounted cash flows is used. For securities classified as level 2, the obtained internal rate of return is used to discount every cash flow and obtain the fair value of each instrument, for each currency. In the event that there is no observable price for an instrument in a specific term, the price will be inferred from the interpolation between periods that do have observable quoted price in active markets. These models incorporate various market variables, including foreign exchange rates and interest rate curves. Valorization Techniques and Inputs: Type of Financial Instrument Valuation Method Description: Inputs and Sources Prices are provided by third party price providers that are widely used in the Chilean market. Local Bank and Corporate Bonds Model is based on a Base Yield (Central Bank Bonds) and issuer spread. The model is based on daily prices and risk/maturity similarities between Instruments. Prices are provided by third party price providers that are widely used in the Chilean market. Offshore Bank and Corporate Bonds Model is based on daily prices. Prices are provided by third party price providers that are widely used in the Chilean market. Local Central Bank and Treasury Bonds Mortgage Notes Model is based on daily prices. Discounted cash flows model Prices are provided by third party price providers that are widely used in the Chilean market. Model is based on a Base Yield (Central Bank Bonds) and issuer spread. The model takes into consideration daily prices and risk/maturity similarities between instruments. Prices are provided by third party price providers that are widely used in the Chilean market. Time Deposits Model is based on daily prices and considers risk/maturity similarities between instruments. Zero Coupon rates are calculated by using the bootstrapping method over swap rates. Cross Currency Swaps, Offshore rates and spreads are obtained from third party price providers that are widely used in the Chilean market. Forward Points, Inflation forecast and local swap rates are provided by market brokers that are widelyused in the Chilean market. FX Options 258 Anual Report 2015 Black-Scholes Option Pricing Model Prices for volatility surface estimates are obtained from market brokers that are widely used in the Chilean market. Level 3: These are financial instruments whose fair value is determined using unobservable inputs. An adjustment to an input that is significant to the entire measurement can result in a fair value measurement classified within Level 3 of the fair value hierarchy if the adjustment using significant unobservable data entry. Instruments classified as level 3 correspond to Corporate Debt issued mainly Chilean and foreign companies, issued both in Chile and abroad. Valuation Techniques and Inputs: Type of Financial Instrument Valuation Method Description: Inputs and Sources Prices are provided by third party price providers that are widely used in the Chilean market (input is not observable by the market). Local Bank and Corporate Bonds Discounted cash flows model Model is based on a Base Yield (Central Bank Bonds) and issuer spread. The model is based on daily prices and risk/maturity similarities between instruments. Offshore Bank and Corporate Bonds Discounted cash flows model Prices are provided by third party price providers that are widely used in the Chilean market. (input is not observable by the market) Model is based on daily prices. Consolidated Financial Statements 259 Banco de Chile and Subsidiaries (b) Cuadro de niveles: La siguiente tabla muestra la clasificación, por niveles, de los instrumentos financieros registrados a valor justo. Level 1 Level 2 Level 3 Total 2015 2014 2015 2014 2015 2014 2015 2014 MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ Financial Assets Financial assets held-for-trading From the Chilean Government and Central Bank 122,920 80,374 126,996 8,496 — — 249,916 88,870 Other instruments issued in Chile 10,420 364 565,210 202,823 18,028 1,401 593,658 204,588 — — — — — — — — 23,080 255,013 — — — — 23,080 255,013 156,420 335,751 692,206 211,319 18,028 1,401 866,654 548,471 Instruments issued abroad Mutual fund investments Subtotal Derivative contracts for trading purposes Forwards — — 180,616 140,676 — — 180,616 140,676 Swaps — — 739,777 609,843 — — 739,777 609,843 Call Options — — 1,878 2,583 — — 1,878 2,583 Put Options — — 680 287 — — 680 287 Futures — — — — — — — — — — 922,951 753,389 — — 922,951 753,389 Swaps — — 279 101 — — 279 101 Cash flow hedge (Swap) — — 203,892 78,703 — — 203,892 78,703 — — 204,171 78,804 — — 204,171 78,804 15,321 86,066 71,187 253,258 — — 86,508 339,324 — — 735,724 1,017,962 96,125 179,378 Subtotal Hedge accounting derivative contracts Subtotal Financial assets available-for-sale (1) From the Chilean Government and Central Bank Other instruments issued in Chile Instruments issued abroad Subtotal Total 81,644 58,376 96,965 144,442 253,385 — 1,938 831,849 1,197,340 3,211 — 806,911 1,274,431 96,125 181,316 1,000,001 1,600,189 81,644 63,525 480,193 2,626,239 2,317,943 114,153 182,717 2,993,777 2,980,853 Financial Liabilities Derivative contracts for trading purposes Forwards — — 207,961 128,117 — — 207,961 128,117 Swaps — — 897,513 691,524 — — 897,513 691,524 Call Options — — 3,689 2,249 — — 3,689 2,249 Put Options — — 549 362 — — 549 362 Futures — — — — — — — — — — 1,109,712 822,252 — — 1,109,712 822,252 Fair value hedge (Swap) — — 14,549 19,904 — — 14,549 19,904 Cash flow hedge (Swap) — — 3,666 17,596 — — 3,666 17,596 Subtotal Hedge derivative contracts Subtotal — — 18,215 37,500 — — 18,215 37,500 Total — — 1,127,927 859,752 — — 1,127,927 859,752 (1)As of December 31, 2015, 91% of instruments of level 3 have denomination “Investment Grade”, meaning are assets with a classification BBB- or higher. Also, 100% of total of these financial instruments correspond to domestic issuers. 260 Anual Report 2015 (c) Level 3 reconciliation: The following table shows the reconciliation between stock at the beginning and the end of balance periods for instruments classified in Level 3: As of December 31, 2015 Balance as Gain (Loss) Gain (Loss) of January 1, Recognized Recognized 2015 in Income (1) in Equity (2) Purchases MCh$ MCh$ MCh$ MCh$ Sales Balance as Transfer since Transfer to of December Level 1 and 2 Level 1 and 2 31, 2015 MCh$ MCh$ MCh$ MCh$ Financial Assets Financial assets held-for-trading Other instruments issued in Chile 1,401 (26) — 18,055 (51) — (1,351) 18,028 Subtotal 1,401 (26) — 18,055 (51) — (1,351) 18,028 179,378 11,230 (775) 213 (101,213) 13,336 (6,044) 96,125 1,938 103 — (2,097) — — — Subtotal 181,316 11,333 (719) 213 (103,310) 13,336 (6,044) 96,125 Total 182,717 11,307 (719) 18,268 (103,361) 13,336 (7,395) 114,153 Available for Sale Instruments Other instruments issued in Chile Instruments issued abroad 56 As of December 31, 2014 Balance as Gain (Loss) Gain (Loss) of January 1, Recognized Recognized 2014 in Income (1) in Equity (2) Purchases MCh$ MCh$ MCh$ MCh$ Sales MCh$ Balance as Transfer since Transfer to of December Level 1 and 2 Level 1 and 2 31, 2014 MCh$ MCh$ MCh$ Financial Assets Financial assets held-for-trading Other instruments issued in Chile 2,439 (1,087) — 49 — — — 1,401 Subtotal 2,439 (1,087) — 49 — — — 1,401 76,975 6,230 784 82,909 (18,483) 30,963 — 179,378 1,679 270 (11) — — — — 1,938 Subtotal 78,654 6,500 773 82,909 (18,483) 30,963 — 181,316 Total 81,093 5,413 773 82,958 (18,483) 30,963 — 182,717 Available for Sale Instruments Other instruments issued in Chile Instruments issued abroad (1) Registered in income under the item “Net financial operating income”. (2) Registered in equity under the item “Other comprehensive income”. Consolidated Financial Statements 261 Banco de Chile and Subsidiaries (d) Sensitivity of level 3 instruments to changes in key assumptions of the input parameters for the valuation model: The following table shows the sensitivity, by instrument, for instruments classified as level 3 to changes in key assumptions: 2014 2015 Level 3 Sensitivity to changes in key assumptions of models Level 3 Sensitivity to changes in key assumptions of models MCh$ MCh$ MCh$ MCh$ Financial Assets Financial assets held-for-trading Other instruments issued in Chile Total 18,028 (445) 1,401 (150) 18,028 (445) 1,401 (150) 96,125 (1,969) 179,378 (3,542) Financial assets available-for-Sale Other instruments issued in Chile — — 1,938 (67) Total Instruments issued abroad 96,125 (1,969) 181,316 (3,609) Total 114,153 (2,414) 182,717 (3,759) With the purpose to determine the sensitivity of the financial investments to changes in significant factors market, the Bank has made alternative calculations at fair value, changing those key parameters for the valuation and which are not directly observables in screens, In the case of financial assets presented above table, which corresponds to bank bonds and corporate bonds, considering that these instruments do not have current prices or observables, was used as inputs prices, prices based on broker quotes or runs. Prices are generally calculated as a base rate plus a spread. For local bonds, this was determined by applying only a 10% impact on the price, while for offshore bonds this was determined by applying only a 10% impact on the spread because the base rate is hedged with instruments on interest rate swaps so-called hedge accounting. The impact of 10% is considered a reasonable move considering the market performance of these instruments and comparing it against the adjustment bid/offer that is provided for by these instruments. (e) Other assets and liabilities: The following table summarizes the fair values of the Bank’s main financial assets and liabilities that are not recorded at fair value in the Statement of Financial Position. The values shown in this note do not attempt to estimate the value of the Bank’s income-generating assets, nor forecast their future behavior. The estimated fair value is as follows: 262 Anual Report 2015 Book Value Fair Value 2015 2014 2015 2014 MCh$ MCh$ MCh$ MCh$ Assets Cash and due from banks Transactions in the course of collection Receivables from repurchase agreements and security borrowing Subtotal 1,361,222 915,133 1,361,222 915,133 526,046 400,081 526,046 400,081 46,164 27,661 46,164 27,661 1,933,432 1,342,875 1,933,432 1,342,875 45,186 169,953 45,186 169,953 1,000,433 551,108 1,000,433 551,108 349,576 434,304 349,576 434,304 1,395,195 1,155,365 1,395,195 1,155,365 12,707,255 Loans and advances to banks Domestic banks Central bank Foreign banks Subtotal Loans to customers, net Commercial loans 14,046,119 12,790,468 13,859,949 Residential mortgage loans 6,370,034 5,394,602 6,625,557 5,657,988 Consumer loans 3,540,122 3,162,963 3,525,034 3,170,640 Subtotal 23,956,275 21,348,033 24,010,540 21,535,883 Total 27,284,902 23,846,273 27,339,167 24,034,123 Liabilities Current accounts and other demand deposits 8,327,048 6,933,679 8,327,048 6,933,679 Transactions in the course of payment 241,842 96,945 241,842 96,945 Payables from repurchase agreements and security lending 184,131 249,482 184,131 249,482 Savings accounts and time deposits 9,907,692 9,721,246 9,902,468 9,719,397 Borrowings from financial institutions 1,529,627 1,098,716 1,522,667 1,094,468 173,081 186,573 173,081 186,573 20,363,421 18,286,641 20,351,237 18,280,544 39,568 52,730 41,849 55,482 6,813 11,584 7,206 12,189 5,270,214 4,223,047 5,302,742 4,283,006 Other financial obligations Subtotal Debt Issued Letters of credit for residential purposes Letters of credit for general purposes Bonds Subordinate bonds Subtotal Total 785,613 770,595 788,883 782,529 6,102,208 5,057,956 6,140,680 5,133,206 26,465,629 23,344,597 26,491,917 23,413,750 Other financial assets and liabilities not measured at fair value, but for which a fair value is estimated even when not managed based on this value, include assets and liabilities such as loans, deposits and other time deposits, debt issued and other financial assets and liabilities with different maturities and characteristics. The fair values of these assets and liabilities are calculated using the model of discounted cash flow (DCF) and the use of various sources of data such as yield curves, credit risk spreads, etc. Additionally, because some of these assets and liabilities are not traded in the market, it requires analysis and periodic reviews to determine the suitability of inputs and fair values determined. Consolidated Financial Statements 263 Banco de Chile and Subsidiaries The following table shows the fair value of financial assets and liabilities not measured at fair value, as of December 31, 2015 and 2014: (f) Levels of other assets and liabilities: Level 1 Estimated Fair Value Level 2 Estimated Fair Value Level 3 Estimated Fair Value Level 4 Estimated Fair Value 2015 2014 2015 2014 2015 2014 2015 2014 MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ Assets Cash and due from banks Transactions in the course of collection Receivables from repurchase agreements and security borrowing Subtotal 1,361,222 915,133 — — — — 1,361,222 915,133 526,046 400,081 — — — — 526,046 400,081 46,164 27,661 — — — — 46,164 27,661 1,933,432 1,342,875 — — — — 1,933,432 1,342,875 — — — — — — — — — — — — — — — — 45,186 1,000,433 349,576 1,395,195 169,953 551,108 434,304 1,155,365 — — 13,859,949 12,707,255 13,859,949 12,707,255 — — 6,625,557 5,657,988 6,625,557 5,657,988 — — — — 3,525,034 3,170,640 3,525,034 3,170,640 — 24,010,540 21,535,883 24,010,540 21,535,883 — 24,010,540 21,535,883 27,339,167 24,034,123 Loans and advances to banks Domestic banks 45,186 169,953 Central bank 1,000,433 551,108 Foreign banks 349,576 434,304 Subtotal 1,395,195 1,155,365 Loans to customers, net Commercial loans — — Residential mortgage — — loans Consumer loans — — Subtotal — — Total 3,328,627 2,498,240 Liabilities Current accounts and other demand deposits Transactions in the course of payment Payables from repurchase agreements and security lending Savings accounts and time deposits Borrowings from financial institutions Other financial obligations Subtotal Debt Issued Letters of credit for residential purposes Letters of credit for general purposes Bonds Subordinate bonds Subtotal Total 264 Anual Report 2015 8,327,048 6,933,679 — — — — 8,327,048 6,933,679 241,842 96,945 — — — — 241,842 96,945 184,131 249,482 — — — — 184,131 249,482 — — — — 9,902,468 9,719,397 9,902,468 9,719,397 — — — — 1,522,667 1,094,468 1,522,667 1,094,468 173,081 8,926,102 186,573 7,466,679 — — — — — 11,425,135 — 10,813,865 173,081 20,351,237 186,573 18,280,544 — — 41,849 55,482 — — 41,849 55,482 — — 7,206 12,189 — — 7,206 12,189 — — 5,302,742 4,283,006 — — 5,302,742 4,283,006 — — — — 788,883 782,529 788,883 782,529 — — 5,351,797 4,350,677 788,883 782,529 6,140,680 5,133,206 8,926,102 7,466,679 5,351,797 4,350,677 12,214,018 11,596,394 26,491,917 23,413,750 The Bank determines the fair value of these assets and liabilities according to the following: • Short-term assets and liabilities: For assets and liabilities maturing short-term (less than three months) it is assumed that the book values approximate their fair value. This assumption is applied to the following assets and liabilities: Assets: Liabilities: - Cash and due from banks - Current accounts and other demand deposits - Transactions in the course of collection - Transactions in the course of payments - Cash collateral on securities borrowed and reverse repurchase agreements - Cash collateral on securities lent and repurchase agreements - Loans and advance to banks - Other financial obligations • Loans to Customers: Fair value is determined by using the DCF model and internally generated discount rates, based on internal transfer rates derived from our internal transfer price policy. After we calculate the present value, we deduct the related loan loss allowances in order to incorporate the credit risk associated with each contract or loan. As we use internally generated parameters for valuation purposes, we categorize these instruments in Level 3. • Letters of Credit and Bonds: In order to determine the present value of contractual cash flows, we apply the DCF model by using market interest rates that are available in the market, either for the instruments under valuation or instruments with similar features that fit valuation needs in terms of currency, maturities and liquidity. Market interest rates are obtained from third party price providers widely used by the market. As a result of the valuation technique and the quality of inputs (observable) used for valuation, we categorize these financial liabilities in Level 2. • Saving Accounts, Time Deposits, Borrowings from Financial Institutions and Subordinated Bonds: The DCF model is used to obtain the present value of committed cash flows by applying a bucket approach and average adjusted discount rates that are derived from both market rates for instruments with similar features and our internal transfer price policy. As we use internally generated parameters and/or apply significant judgmental analysis for valuation purposes, we categorize these financial assets/liabilities in Level 3. Consolidated Financial Statements 265 Banco de Chile and Subsidiaries (g) Offsetting of financial assets and liabilities: The Bank trades financial derivatives with foreign counterparties using ISDA Master Agreement (International Swaps and Derivatives Association, Inc,), under legal jurisdiction of the City of New York – USA or London – United Kingdom. Legal framework in these jurisdictions, along with documentation mentioned, it allows to Banco de Chile the right to anticipate the maturity of the transaction and then, offset the net value of those transactions in case of default of counterparty. The Bank has negotiated with these counterparties an additional annex (CSA Credit Support Annex), including other credit mitigating, such as margins about a certain threshold, early termination (optional or mandatory), coupon adjustment transaction over a certain threshold amount, etc. Below are detail contracts susceptible to offset: Fair Value 266 Anual Report 2015 Negative Fair Value of contracts with right to offset Contratos valor razonable positivo con derecho a compensar Financial Collateral Net Fair Value 2015 2014 2015 2014 2015 2014 2015 2014 2015 2014 MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ Derivative financial assets as of December 31, 1,127,122 832,193 (258,213) (169,573) (244,064) (267,053) (148,023) (49,804) 476,822 345,763 Derivative financial liabilities as of December 31, 1,127,927 859,752 (258,213) (169,573) (244,064) (267,053) (190,563) (124,418) 435,087 298,708 40.Maturity of Assets and Liabilities: The table below shows details of loans and other financial assets and liabilities grouped in accordance with their remaining maturity, including accrued interest as of December 31, 2015 and 2014, respectively. Trading and available for sale instruments are included at their fair value: 2015 Over 1 month Over 3 month Over 1 year and up to and up to and up to Up to 1 month 3 months 12 months 3 years MCh$ MCh$ MCh$ MCh$ Over 3 year and up to 5 years Over 5 years Total MCh$ MCh$ MCh$ Assets Cash and due from banks Transactions in the course of collection Financial Assets held-fortrading Receivables from repurchase agreements and security borrowing Derivative instruments 1,361,222 — — — — — 1,361,222 526,046 — — — — — 526,046 866,654 — — — — — 866,654 35,909 8,704 1,551 — — — 46,164 74,809 75,895 160,886 323,580 171,498 320,454 1,127,122 Loans and advances to banks (*) 1,063,248 78,056 224,943 29,650 — — 1,395,897 Loans to customers (*) 2,670,006 2,935,330 4,586,126 4,873,871 2,843,390 6,649,318 24,558,041 124,174 73,409 343,350 76,834 121,680 260,554 1,000,001 — — — — — — — 6,722,068 3,171,394 5,316,856 5,303,935 3,136,568 7,230,326 30,881,147 Over 3 year and up to 5 years Over 5 years Total MCh$ MCh$ MCh$ Financial assets available-for-sale Financial assets held-tomaturity Total assets 2014 Over 1 month Over 3 month Over 1 year and up to and up to and up to Up to 1 month 3 months 12 months 3 years MCh$ MCh$ MCh$ MCh$ Assets Cash and due from banks Transactions in the course of collection Financial Assets held-fortrading Receivables from repurchase agreements and security borrowing Derivative instruments Loans and advances to banks (*) Loans to customers (*) Financial assets available-for-sale Financial assets held-tomaturity Total assets 915,133 — — — — — 915,133 400,081 — — — — — 400,081 548,471 — — — — — 548,471 11,863 6,291 9,507 — — — 27,661 68,070 55,799 166,519 176,235 153,461 212,109 832,193 809,565 79,583 248,840 18,193 — — 1,156,181 2,662,866 2,576,105 3,800,448 4,831,285 2,328,610 5,677,334 21,876,648 211,690 163,824 472,944 82,763 123,317 545,651 1,600,189 — — — — — — — 5,627,739 2,881,602 4,698,258 5,108,476 2,605,388 6,435,094 27,356,557 (*)These balances are presented without of the respective provision, which amount to MCh$601,766 (MCh$528,615 in 2014) for loans to customers; and MCh$702 (MCh$816 in 2014) for borrowings from financial institutions. Consolidated Financial Statements 267 Banco de Chile and Subsidiaries 2015 Over 1 month Over 3 month Over 1 year and up to and up to and up to Up to 1 month 3 months 12 months 3 years MCh$ MCh$ MCh$ MCh$ Over 3 year and up to 5 years Over 5 years Total MCh$ MCh$ MCh$ Liabilities Current accounts and other demand deposits 8,327,048 — — — — — 8,327,048 Transactions in the course of payment 241,842 — — — — — 241,842 Payables from repurchase agreements and security lending 170,451 13,680 — — — — 184,131 Savings accounts and time deposits (**) 4,575,625 1,687,604 2,975,070 463,454 557 211 9,702,521 Derivative instruments 84,043 97,292 193,171 289,987 135,760 327,674 1,127,927 340,856 126,034 905,878 156,859 — — 1,529,627 Borrowings from financial institutions Debt issued: Mortgage bonds Bonds Subordinate bonds Other financial obligations Total liabilities 3,226 3,220 8,157 15,035 9,452 7,291 46,381 370,502 141,996 254,426 791,009 1,008,830 2,703,451 5,270,214 2,564 1,756 181,592 52,627 46,038 501,036 785,613 132,762 2,108 9,982 19,237 7,928 1,064 173,081 14,248,919 2,073,690 4,528,276 1,788,208 1,208,565 3,540,727 27,388,385 Over 3 year and up to 5 years Over 5 years Total MCh$ MCh$ MCh$ 2014 Over 1 month Over 3 month Over 1 year and up to and up to and up to Up to 1 month 3 months 12 months 3 years MCh$ MCh$ MCh$ MCh$ Liabilities Current accounts and other demand deposits 6,933,679 — — — — — 6,933,679 96,945 — — — — — 96,945 249,323 159 — — — — 249,482 Savings accounts and time deposits (**) 4,854,400 1,969,861 2,559,793 148,527 166 188 9,532,935 Derivative instruments 37,952 47,779 166,064 208,200 147,078 252,679 859,752 Borrowings from financial institutions 61,022 159,372 678,067 200,255 — — 1,098,716 Transactions in the course of payment Payables from repurchase agreements and security lending Debt issued: Mortgage bonds Bonds Subordinate bonds Other financial obligations Total liabilities 4,035 4,109 10,143 20,487 12,407 13,133 64,314 239,132 294,460 353,568 475,427 973,509 1,886,951 4,223,047 2,050 2,786 36,463 178,298 50,345 500,653 770,595 142,093 792 3,879 7,996 14,350 17,463 186,573 12,620,631 2,479,318 3,807,977 1,239,190 1,197,855 2,671,067 24,016,038 (**) Excluding term saving accounts, which amount to MCh$205,171 (MCh$188,311 in 2014). 268 Anual Report 2015 41. Risk Management: (1)Introduction: The Bank’s risk management is based on specialization, knowledge of the business and the experience of its teams, with professionals specifically dedicated to each different type of risks. Our policy is to maintain an integrated, forward looking approach to risk management, taking into account the current and forecasted economic environment and the risk/return ratio of all products for both the Bank and its subsidiaries. Our credit policies and processes acknowledge the particularities of each market and segment, thus affording specialized treatment to each one of them. The integrated information prepared for risk analysis is key to developing our strategic plan, this objectives include: determining the desired risk level for each business line; aligning all strategies with the established risk level; communicating desired risk levels to Bank’s commercial areas; developing models, processes and tools for evaluating, measuring and controlling risk throughout the different business lines and areas; informing the board of directors about risks and their evolution; proposing action plans to address important deviations in risk indicators and enforcing compliance of applicable standards and regulations. (a) Risk Management Structure Credit, Market and Operational Risk Management are at the all levels of the Organization, with a structure that recognizes the relevance of the different risk areas that exist. Current levels are: (i) Board of Directors The Board is responsible for the establishment and monitoring of the Bank’s risk management structure. Due to the above, it is permanently informed regarding the evolution of the different risk areas, participating through its Finance and Financial Risk Committees, Credit Committees, Portfolio Risk Committee and Senior Operational Risk Committee, which check the status of credit, market and operating risks. In addition, it actively participates in each of them, informed of the status of the portfolio and participating in the strategic definitions that impact the quality of the portfolio. Risk management policies are established in order to identify and analyze the risks faced by the Bank, to set adequate limits and controls and monitor risks and compliance with limits. The policies and risk management systems are regularly reviewed in order for them to reflect changes in market conditions and the Bank’s activities. It, through its standards and management procedures intends to develop a disciplined and constructive control environment in which all employees understand their roles and obligations. (ii) Finance, International and Financial Risk Committee This committee reviews financial positions, marke and liquidity risk, that the Banks maintained the last 30 days. It is responsible by the control of the limits o alerts both, internal and regulatory. The knowledge of the current state of the market risks allow to forecast potential future loss, with an important confidence level, in the case of adverse transactions in the main market variables or liquidity or a tight liquidity (either liquidity of trading in financial instruments as funding liquidity). Additionally, the Committee reviews the estimated financial results that generate these positions separately, in order to measure the risk-return businesses involved in handling financial positions of the Treasury, the evolution of the use of capital, and the estimated credit risk and market that the Bank will face in the future. Consolidated Financial Statements 269 Banco de Chile and Subsidiaries The Committee also discussed the international financial exposure and liabilities major credit exposures generated by derivatives transactions. Committee is responsible for the design of policies and procedures related to the establishment of limits and alerts financial positions, as well as measurement, control and reporting of the same. Subsequently, policies and procedures are subject to approval by the Bank Board. The Finance, International and Financial Risk Committee comprises the Chairman, four Directors, the General Manager, the Manager of Corporate Risk Division, the Manager of the Corporate and Investment Banking Division, the Manager of Financial Control Division, the Manager of Treasury Division and the Manager of Financial Risk Area. The Committee meets in regular session once a month and may be cited extraordinary request of the President, two Directors or the General Manager. (iii) Comités de Crédito The credit approval process is done mainly through various credit committees, which are composed of qualified professionals and with the necessary attributions to take decisions required. These committees have different periodicities and are based on the amounts approved and commercial segments. Each committee is responsible for defining the terms and conditions under which the Bank accepts counterparty risks and the Corporate Risk Division participates in them as independent and autonomous trade areas. The highest court approval, within the structure of the Bank’s risk management is the Credit Committee of the Board, which reviews weekly all operations exceeding UF 750,000. The committee is composed of the General Manager, Corporate Risk Division Manager, and at least three directors. The attendance of Directors is not limited to the number of Directors required, so all board members can participate in the Credit Committee. (iv) Portfolio Risk Committee The main function is the evolution of the composition of the loan portfolio of the Bank, from a global perspective, reviewing indicators of default, past due loans, deterioration and major exhibitions by economic groups, debtors and sectoral concentration in the framework of the Policy Limits sector. The Board approves and proposes strategies differentiated risk management, including credit policies, assessment methodologies portfolio, calculation of provisions to cover expected losses, as well as methodologies for determining additional provisions. It is also responsible for knowing the analysis of adequacy of provisions, authorize extraordinary write-offs of loans where are exhausted instances of recovery, control the management of liquidation of foreclosed assets and review the guidelines and methodological advances in the development of models credit risk assessed on the Technical Committee for the Supervision of Internal Models. The Portfolio Risk Committee meets monthly and is composed of the Chairman, two Directors, the General Manager, Corporate Risk Manager, Commercial Manager, the Chief of Intelligence Information Area. Also participate as permanent guests Individual Risk Manager, Manager of the Area of Architecture and the CFO. The Committee may be summoned in an extraordinary way at the request of the Chairman, two Directors or the General Manager. 270 Anual Report 2015 (v) Comité de Riesgo Operacional The Operational Risk Committee, is responsible for defining and prioritizing the main strategies to mitigate operational risk events and thus also ensure the implementation of the management model, set tolerance levels and risk aversion enforce Programs, related policies and Privacy and Information Security, Business Continuity and Operational Risk of Banco de Chile. The mission of Operational Risk Committee is to identify, prioritize and set strategies to mitigate key operational risk events, ensure the implementation of the management model, establish tolerances risk, ensure compliance programs, policies and procedures relating to Privacy and Information Security, Business Continuity and Operational Risk Banco de Chile. The Operational Risk Committee is composed of the General Manager, two Directors Manager Corporate Risk Division, Manager of Financial Control Division, Manager of Operations and Technology Division and Manager of Operational Risk and Technology. Also, with voice rights Controller Division Manager, Manager Clients Area, Manager Office Division and Manager Safety and Risk Prevention Area and Division Manager of Process and Standards. The committee meets monthly, although it may be cited extraordinarily at the request of the President or two of its members. (vi) Senior Operational Risk Committee The Senior Operational Risk Committee, has among its functions: to know the level of exposure to operational risk of the Corporation Banco de Chile, analyze the effectiveness of the strategies adopted to mitigate operational risk events, approve strategies and policies prior the Board, actions and efforts to promote proper management and mitigation of operational risk, inform the Board of these materials, ensure regulatory compliance and enforcement policy so as to ensure the solvency of the Corporation in the long term by avoiding risk factors that could jeopardize the continuity of the Corporation. The Senior Operational Risk Committee is composed of Chairman, a Director, General Manager, Manager Corporate Risk Division, Operations and Technology Division Manager, Manager Operational Risk and Technology and Division Manager of Proccess and Standards. The committee meets monthly, although it may be cited in an extraordinary way at the request of the President or two of its members. (vii) Corporate Risk Division Banco de Chile has a team with a vast experience and knowledge in each matter related to risks associated with credit, market, operational and technology, which ensures comprehensive and consolidated management of the same, including the Bank and its subsidiaries, identifying and evaluating the risks generated in customers, in their own operations and their suppliers. The focus is on the future, finding determine with different techniques and tools, the potential changes that could affect the solvency, liquidity, the correct operation or the reputation of Banco of Chile. Regarding the management of Credit Risk, Corporate Risk Division oversees the quality of the portfolio and optimizing the risk - return to all segments of people and companies managing the stages of approval, monitoring and recovery of loans granted. Consolidated Financial Statements 271 Banco de Chile and Subsidiaries (b) Internal Audit Risk management processes throughout the Bank are continually audited by the Internal Audit Area, which analyzes the sufficiency of and compliance with risk management procedures, Internal Audit discusses the results of all evaluations with management and reports its findings and recommendations to the Board of Directors. (c) Measurement Methodology In terms of Credit Risk, provision levels and portfolio expenses are the basic measurements used to determine the credit quality of our portfolio. Risk monitoring and control are performed primarily based on established limits. These limits reflect the Bank’s business and market strategy as well as the risk level it is willing to accept, with added emphasis on selected industry sectors. The Bank’s Chief Executive Officer, on a daily basis, and the Finance, International and Market Risk Committee, on a monthly basis, receive a report detailing the evolution of the Bank’s price and liquidity risk, based on both internal and regulator-imposed metrics. Each year, the Board of Directors is presented with the results of a sufficiency test for allowances for loan loss. This test shows whether the Bank’s existing level of allowances for loan loss, both for the individual and group portfolios, is sufficient, based on historic losses or impairment experienced by the portfolio. The Board of Directors must issue a formal opinion on its sufficiency. (2) Credit Risk: Credit risk is the risk that we will incur a loss because a customer or counterparty do not comply with their contractual obligations, mainly its origin is in account receivable and financial investments, and derivative instruments. This risk is managed using a global, unified and forward-looking strategy, which recognizes the current and projected economic environment of the markets and segments in which our different businesses are developing and grants appropriate credit treatment to each such market or segment by using risk limits that we are willing to accept from counterparties. Managing credit risk is, therefore, inherent to our business and must be incorporated into each segment in which we do business: In this way, we may achieve an optimum balance between assumed risks and attained returns and properly allocate capital to each business line while complying with regulations and criteria defined by the Board of Directors, in order to ensure that the Bank has an appropriate capital base for potential losses that may arise from its credit exposure. Counterparty limits are established by analyzing financial information, risk ratings, the nature of the exposure, documentation, guarantees, market conditions and the pertinent industry sector, among other factors. The process of monitoring credit quality also includes identifying in advance any possible changes in counterparty’s payment capacity, which enables us to evaluate the potential loss from these risks and take corrective actions. 272 Anual Report 2015 (a) Approval Process: It operates under a differentiated approach, because there are different nature of the segments (Retail and Wholesale Segments), which it characterizes by different basics in its variables of explanation of its financial structure and repayment ability. The general concepts involved in each approval process are: • • • • Politics, rules and procedures. Specialization and experience level of participant of the process. Types and depth of technological platforms required. Type of model/indicators predictives for each segments. Risk management in the segments Retail and Wholesale has a process and team consolidated, that have a high level of experience and specialization in the approving of credits, for the different segments and business in which the Bank operates. Retail Segments The following are the types of approval models: a. Automated Model: This model is used to evaluate credit applications massive segments of individuals without a commercial business, Commercial Banking and Credichile. The Bank has automatized systems of evaluations, in which it has programmed the politics and rules applicable in credits. The fundamental pillars in this model of admission are the following dimensions: Target Market; Minimum Credit Profil (scoring) and borrowing Limits (exposure). b. Parametric Model: This methodology is used in individuals in the segment PYME (SME). This model considers the evaluation of customers based on three pillars: Payment behavior both, internal and external; Financial reporting analysis and Evaluation of business of each client, including experience of its owners and management. This process yields a parametric evaluation category that summarizes the credit quality of the customer through a rating, which is linked directly to the powers of credit required for each operation. c. Pre-approved model: Considering the available information of the clients, it is made massive evaluation process to obtain credit offer pre-approved, existing different strategies for each segments and customer niches. These processes permitted proactive and efficient management and a better relation between risk and return. Also, better quality of services for the clients. Wholesale Segment It is applied model case to case, which involves an individual evauation with specialized knowledge and it integrates the level of risk, deadlines, amounts, products, complexity and business prospects, guarantees, among other variables applies. This process is also supported by a rating model, which provides greater consistency in the evaluation of the customer and the economic group, determining also the level of authority required for the approval of credit risk. For the evaluation case to case there are specialized areasin some segments that, by its nature, requires an expert knowledge (real state, construction, agriculture, financial, international and other advisory ad hoc when there are specific issues). Consolidated Financial Statements 273 Banco de Chile and Subsidiaries (b) Control and Follow up: The Bank, inside of its structures, has areas responsables of follow up, which it has developed methodologies and tools for the differents segments, which are applied systematically and has permitted correct manage of portfolio. In Retail Segment exists a control and follow up of credit risk, where exists a permanent monitoring of the customers, of industry and market trend, is possible to determine adjust necessaries to maintain the risk level adecquated. So, it is made report that includes expected loss of portfolio, analysis of litter of new clients, past due general of the portfolio with special follow up of products and segments, standards approve, follow up of mortgage loans according variables of politics, relation debt – guarantee value, term, relation quote/income of client. It has developed statistics model like support to the correct credit evaluation. This methodology establishes indicators of minimum quality to operate. They have a straight follow up through back test analysis, variables stability, and segmentation, among others, ensuring stability and predictive capacity in the time. In the wholesale segment, the main processes of centralized follow up is established systematic monitoring alerts on financial indicators and behavioral variables, past due management, including predictors of the risk level and strategies differentiated for early collection and classification of portfolio management. The management made of special monitoring portfolio which allows establishing action plans for companies that have alerts risk. Also, to portfolio that requires special review, it is made tracking market cyclical. In addition, other monitoring efforts aimed at monitoring compliance with preestablished conditions at the process of admission, such as controls of financial clauses (covenants), collateral coverage, conditions, and restrictions of individual credit approval, among others. (c) Derivative Instruments: The value of derivative financial instruments is always reflected in the Bank’s balance sheet. The risks derived from these instruments, determined using SBIF models, are controlled against lines of credit of the counterparty at the inception of each transaction. (d) Portfolio Concentration: Maximum credit risk exposure per counterparty without considering collateral or other credit enhancements as of December 31, 2015 and 2014 does not exceed 10% of the Bank’s effective equity. The following tables show credit risk exposure per balance sheet item, including derivatives, detailed by both geographic region and industry sector as of December 31, 2015: 274 Anual Report 2015 Chile United States Brazil Others Total MCh$ MCh$ MCh$ MCh$ MCh$ 793,261 543,492 — 24,469 1,361,222 249,916 — — — 249,916 593,658 — 23,080 866,654 — — — — — — — — — — — — 593,658 — 23,080 866,654 46,164 — — — 46,164 154,367 534,356 1,878 680 — 691,281 4,800 111,636 — — — 116,436 — — — — — — 21,449 93,785 — — — 115,234 180,616 739,777 1,878 680 — 922,951 — 48,133 — — — 48,133 — 47,378 — — — 47,378 — — — — — — — 108,660 — — — 108,660 — 204,171 — — — 204,171 1,000,433 45,258 — 1,045,691 — — — — — — 190,150 190,150 — — 160,056 160,056 1,000,433 45,258 350,206 1,395,897 14,218,048 6,404,986 3,736,137 24,359,171 21,261 — — 21,261 23,333 — — 23,333 154,276 — — 154,276 14,416,918 6,404,986 3,736,137 24,558,041 86,508 — — — 86,508 831,849 — 918,357 — 81,644 81,644 — — — — — — 831,849 81,644 1,000,001 — — — — — Financial Assets Cash and Due from Banks Financial Assets held-for-trading From the Chilean Government and Central Bank of Chile Other instruments issued in Chile Instruments issued abroad Mutual fund investments Subtotal Receivables from repurchase agreements and security borrowing Derivative Contracts for Trading Purposes Forwards Swaps Call Options Put Options Futures Subtotal Hedge Derivative Contracts Forwards Swaps Call Options Put Options Futures Subtotal Loans and advances to Banks Central Bank of Chile Domestic banks Foreign banks Subtotal Loans to Customers, Net Commercial loans Residential mortgage loans Consumer loans Subtotal Financial Assets Available-for-Sale from the Chilean Government and Central Bank of Chile Other instruments issued in Chile Instruments issued abroad Subtotal Financial assets held-to-Maturity Consolidated Financial Statements 275 Banco de Chile and Subsidiaries Financial Services MCh$ Chilean Central Bank Government MCh$ MCh$ Retail (Individuals) Trade Manufacturing Mining MCh$ MCh$ MCh$ MCh$ Financial Assets Cash and Due from Banks Financial Assets held-fortrading From the Chilean Government and Central Bank of Chile Other instruments issued in Chile Instruments issued abroad Mutual fund investments Subtotal 1,249,892 111,330 — — — — — — 149,900 100,016 — — — — 593,658 — 23,080 616,738 — — — 149,900 — — — 100,016 — — — — — — — — — — — — — — — 12,473 — — — 3,264 797 4,893 Derivative Contracts for Trading Purposes Forwards 170,420 Swaps 629,455 Call Options 161 Put Options 1 Futures — Subtotal 800,037 — — — — — — — — — — — — — — — — — — 2,088 17,538 1,047 616 — 21,289 4,906 21,271 301 36 — 26,514 111 20,485 — — — 20,596 Hedge Derivative Contracts Forwards Swaps Call Options Put Options Futures Subtotal — 204,171 — — — 204,171 — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — Loans and advances to Banks Central Bank of Chile Domestic banks Foreign banks Subtotal — 45,258 350,206 395,464 1,000,433 — — 1,000,433 — — — — — — — — — — — — — — — — — — — — 2,130,946 — — 2,130,946 — — — — — — — — — 6,404,986 3,736,137 10,141,123 2,345,319 — — 2,345,319 1,626,515 — — 1,626,515 545,375 — — 545,375 36,258 50,250 — — — — — — 36,258 — — 50,250 — — — 23,407 — 23,407 — — — 8,436 — 8,436 — — — — — — Receivables from repurchase agreements and security borrowing Loans to Customers, Net Commercial loans Residential mortgage loans Consumer loans Subtotal Financial Assets Available-for-Sale From the Chilean Government — and Central Bank of Chile Other instruments issued in Chile 709,003 Instruments issued abroad 81,644 Subtotal 790,647 Financial assets held-toMaturity 276 Anual Report 2015 — Electricity, Gas Agriculture and and Water Livestock MCh$ MCh$ Forestry Fishing Transportation and Telecom Construction Services Others Total MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ — — — — — — — — 1,361,222 — — — — — — — — 249,916 — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — 593,658 — 23,080 866,654 19,830 282 — — 3,841 228 — 556 46,164 47 30,361 — — — 30,408 2,192 9,926 306 11 — 12,435 — — — — — — 8 4,664 — — — 4,672 53 2,214 29 — — 2,296 739 2,597 — — — 3,336 52 1,266 34 16 — 1,368 — — — — — — 180,616 739,777 1,878 680 — 922,951 — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — 204,171 — — — 204,171 — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — 1,000,433 45,258 350,206 1,395,897 473,172 — — 473,172 1,185,113 — — 1,185,113 — — — — 351,531 — — 351,531 1,668,627 — — 1,668,627 1,585,940 — — 1,585,940 1,668,346 — — 1,668,346 836,034 — — 836,034 14,416,918 6,404,986 3,736,137 24,558,041 — — — — — — — — 86,508 38,190 — 38,190 51,096 — 51,096 — — — — — — — — — 1,717 — 1,717 — — — — — — 831,849 81,644 1,000,001 — — — — — — — — — Consolidated Financial Statements 277 Banco de Chile and Subsidiaries The following tables show credit risk exposure per balance sheet item, including derivatives, detailed by both geographic reg Chile United States MCh$ MCh$ Financial Assets Cash and Due from Banks 636,423 257,476 Financial Assets held-for-trading From the Chilean Government and Central Bank of Chile Other instruments issued in Chile Instruments issued abroad Mutual fund investments Subtotal 88,870 204,588 — 255,013 548,471 — — — — — 27,360 — 120,718 399,087 2,263 286 — 522,354 3,065 138,894 — — — 141,959 — 17,848 — — — 17,848 — 23,389 — — — 23,389 551,108 170,014 — 721,122 — — — — 12,915,159 5,418,623 3,349,789 21,683,571 — — — — 339,324 1,197,340 — 1,536,664 — — 58,376 58,376 — — Receivables from repurchase agreements and security borrowing Derivative Contracts for Trading Purposes Forwards Swaps Call Options Put Options Futures Subtotal Hedge Derivative Contracts Forwards Swaps Call Options Put Options Futures Subtotal Loans and advances to Banks Central Bank of Chile Domestic banks Foreign banks Subtotal Loans to Customers, Net Commercial loans Residential mortgage loans Consumer loans Subtotal Financial Assets Available-for-Sale from the Chilean Government and Central Bank of Chile Other instruments issued in Chile Instruments issued abroad Subtotal Financial assets held-to-Maturity 278 Anual Report 2015 gion and industry sector as of December 31, 2014: Brazil Others Total MCh$ MCh$ MCh$ — 21,234 915,133 — — — — — — — — — — 88,870 204,588 — 255,013 548,471 — 301 27,661 — — — — — — 16,893 71,862 320 1 — 89,076 140,676 609,843 2,583 287 — 753,389 — — — — — — — 37,567 — — — 37,567 — 78,804 — — — 78,804 — — 268,141 268,141 — — 166,918 166,918 551,108 170,014 435,059 1,156,181 33,295 — — 33,295 159,782 — — 159,782 13,108,236 5,418,623 3,349,789 21,876,648 — — 5,149 5,149 — — — — 339,324 1,197,340 63,525 1,600,189 — — — Consolidated Financial Statements 279 Banco de Chile and Subsidiaries Financial Services Chilean Central Bank Government MCh$ Retail (Individuals) Trade Manufacturing Mining MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ 767,918 147,215 — — — — — — 16,902 71,968 — — — — 203,237 — 255,013 458,250 — — — 16,902 — — — 71,968 — — — — 1,351 — — 1,351 — — — — — — — — 19,610 — — — — — — Derivative Contracts for Trading Purposes Forwards 133,163 Swaps 550,858 Call Options 819 Put Options 121 Futures — Subtotal 684,961 — — — — — — — — — — — — — — — — — — 1,475 9,273 177 88 — 11,013 3,514 12,514 1,180 42 — 17,250 1,144 7,335 190 — — 8,669 Hedge Derivative Contracts Forwards Swaps Call Options Put Options Futures Subtotal — 78,804 — — — 78,804 — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — 170,014 435,059 605,073 551,108 — — 551,108 — — — — — — — — — — — — — — — — — — — — 1,873,155 — — 1,873,155 — — — — — — — — — 5,418,623 3,349,789 8,768,412 2,405,189 — — 2,405,189 1,498,904 — — 1,498,904 356,363 — — 356,363 178,549 160,775 — — — — 18,675 — 197,224 — — 160,775 — — — 19,025 5,149 24,174 — — — 7,288 — 7,288 — — — — — — Financial Assets Cash and Due from Banks Financial Assets held-for-trading From the Chilean Government and Central Bank of Chile Other instruments issued in Chile Instruments issued abroad Mutual fund investments Subtotal Receivables from repurchase agreements and security borrowing Loans and advances to Banks Central Bank of Chile Domestic banks Foreign banks Subtotal Loans to Customers, Net Commercial loans Residential mortgage loans Consumer loans Subtotal Financial Assets Available-for-Sale from the Chilean Government — and Central Bank of Chile Other instruments issued in Chile 1,059,043 Instruments issued abroad 58,376 Subtotal 1,117,419 Financial assets held-toMaturity 280 Anual Report 2015 — Electricity, Gas Agriculture and and Water Livestock MCh$ MCh$ Forestry Fishing Transportation and Telecom Construction Services Others Total MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ MCh$ — — — — — — — — 915,133 — — — — — — — — 88,870 — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — 204,588 — 255,013 548,471 — 80 — — — 29 287 7,655 27,661 48 20,139 — — — 20,187 615 6,108 137 7 — 6,867 — — — — — — 50 185 — — — 235 443 1,708 25 — — 2,176 2 1,050 21 29 — 1,102 185 673 34 — — 892 37 — — — — 37 140,676 609,843 2,583 287 — 753,389 — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — 78,804 — — — 78,804 — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — 551,108 170,014 435,059 1,156,181 442,066 — — 442,066 946,795 — — 946,795 — — — — 261,189 — — 261,189 1,668,103 — — 1,668,103 1,423,597 — — 1,423,597 1,565,777 — — 1,565,777 667,098 — — 667,098 13,108,236 5,418,623 3,349,789 21,876,648 — — — — — — — — 339,324 34,546 — 34,546 51,191 — 51,191 — — — — — — 5,859 — 5,859 1,713 — 1,713 — — — — — — 1,197,340 63,525 1,600,189 — — — — — — — — — Consolidated Financial Statements 281 Banco de Chile and Subsidiaries (e) Collaterals and Other Credit Enhancements: The amount and type of collateral required depends on the counterparty’s credit risk assessment. The Bank has guidelines regarding the acceptability of types of collateral and valuation parameters. The main types of collateral obtained are: • • For commercial loans: Residential and non-residential real estate, liens and inventory. For retail loans: Mortgages on residential property. The Bank also obtains collateral from parent companies for loans granted to their subsidiaries. Management makes sure its collateral is acceptable according to both external standards and internal policies guidelines and parameters. The Bank has approximately 207,203 collateral assets, the majority of which consist of real estate. The following table contains guarantees value as of December 31: 2015 Corporate Lending Loans Mortgages MCh$ MCh$ Pledges MCh$ Securities MCh$ Warrants Others Total MCh$ MCh$ MCh$ 11,029,022 2,090,295 75,436 464,998 4,854 358,086 2,993,669 Small Business Lending 3,387,896 2,017,450 32,428 34,853 — 47,844 2,132,575 Consumer Lending 3,736,137 247,330 1,460 2,872 — 18,390 270,052 Mortgage Lending 6,404,986 5,573,300 122 598 — — 5,574,020 24,558,041 9,928,375 109,446 503,321 4,854 424,320 10,970,316 Warrants Others Total MCh$ MCh$ MCh$ Total 2014 Corporate Lending Loans Mortgages MCh$ MCh$ Pledges MCh$ Securities MCh$ 10,150,249 1,869,995 92,097 509,345 1,979 348,439 2,821,855 Small Business Lending 2,957,987 1,712,185 27,989 33,762 85 47,569 1,821,590 Consumer Lending 3,349,789 222,985 1,639 2,450 — 17,854 244,928 Mortgage Lending 5,418,623 4,851,400 78 657 — — 4,852,135 21,876,648 8,656,565 121,803 546,214 2,064 413,862 9,740,508 Total The Bank also uses mitigating tactics for credit risk on derivative transactions, to date, the following mitigating tactics are used: • • 282 Anual Report 2015 Accelerating transactions and net payment using market values at the date of default of one of the parties. Option for both parties to terminate early any transactions with a counterparty at a given date, using market values as of the respective date. • Margins established with time deposits by customers that close FX forwards with subsidiary Banchile Corredores de Bolsa S.A. The value guarantees related to loans evaluated individualy classified like for Impaired Loans as of December 31, 2015 and 2014 amounted MCh$118,464 and MCh$116,445, respectively. The value guarantees related to past due loans but no impaired as of December 31, 2015 and 2014 amounted MCh$283,718 and MCh$271,899, respectively. (f) Credit Quality by Asset Class: The Bank determines the credit quality of financial assets using internal credit ratings. The rating process is linked to the Bank’s approval and monitoring processes and is carried out in accordance with risk categories established by current standards. Credit quality is continuously updated based on any favorable or unfavorable developments to customers or their environments, considering aspects such as commercial and payment behavior as well as financial information. The Bank also conducts reviews of companies in certain industry sectors that are affected by macroeconomic or sector-specific variables. Such reviews allow the Bank to timely establish any necessary allowance loan losses that are sufficient to cover losses for potentially uncollectable loans. The following table shows credit quality by asset class for balance sheet items, based on the Bank’s credit rating system. As of December 31, 2015: Individual Portfolio Normal MCh$ Group Portfolio Substandard Non-complying MCh$ MCh$ Normal MCh$ Non-complying MCh$ Total MCh$ Financial Assets Loans and advances to banks Central Bank of Chile Domestic banks Foreign banks 1,000,433 — — — — 1,000,433 45,258 — — — — 45,258 350,206 — — — — 350,206 1,395,897 — — — — 1,395,897 11,543,265 175,066 273,461 2,211,106 214,020 14,416,918 — — — 6,287,820 117,166 6,404,986 Subtotal Loans to customers (before allowances for loan losses) Commercial loans Residential mortgage loans Consumer loans Subtotal — — — 3,473,296 262,841 3,736,137 11,543,265 175,066 273,461 11,972,222 594,027 24,558,041 Consolidated Financial Statements 283 Banco de Chile and Subsidiaries As of December 31, 2014: Individual Portfolio Normal MCh$ Group Portfolio Substandard Non-complying MCh$ MCh$ Normal MCh$ Non-complying MCh$ Total MCh$ Financial Assets Loans and advances to banks Central Bank of Chile 551,108 — — — — 551,108 Domestic banks 170,014 — — — — 170,014 435,059 — — — — 435,059 1,156,181 — — — — 1,156,181 10,576,015 176,882 198,161 1,942,910 214,268 13,108,236 — — — 5,325,029 93,594 5,418,623 Foreign banks Subtotal CLoans to customers (before allowances for loan losses) Commercial loans Residential mortgage loans Consumer loans Subtotal — — — 3,124,586 225,203 3,349,789 10,576,015 176,882 198,161 10,392,525 533,065 21,876,648 Analysis of age of portfolio loan, over-due loans by financial asset class. Additionally to the over due portion, the amounts detailed include remaining balance of the past due credits: Terms: Default 1: 1 to 29 days Default 2: 30 to 59 days Default 3: 60 to 89 days 284 Anual Report 2015 As of December 31, 2015: Default 1 MCh$ Loans and advances to banks Default 2 MCh$ Default 3 MCh$ 15,354 — — 152,739 59,428 19,346 Import-export financing 19,437 1,255 6,096 Factoring transactions 36,917 5,093 2,757 Commercial lease transactions 2,145 Commercial loans 37,837 8,149 Other loans and receivables 1,021 440 407 Residential mortgage loans 132,767 53,915 22,279 Consumer loans 225,577 90,188 33,864 Total 621,649 218,468 86,894 Default 1 MCh$ Default 2 MCh$ Default 3 MCh$ 23,176 35,197 — As of December 31, 2014: Loans and advances to banks Commercial loans 140,430 106,844 25,513 Import-export financing 11,939 2,895 563 Factoring transactions 28,210 4,554 1,170 Commercial lease transactions 54,605 10,958 2,747 Other loans and receivables 1,598 483 311 Residential mortgage loans 112,031 49,711 19,030 Consumer loans 219,173 87,774 34,593 Total 591,162 298,416 83,927 The following table presents past due loans not impaired as of December 31: Past due but not impaired* Up to 30 days MCh$ Over 30 days and Over 60 days and up to 59 days up to 89 days MCh$ MCh$ Over 90 days MCh$ 2015 460,401 121,272 34,864 926 2014 482,154 189,117 34,748 1,848 * These amounts include installments that are overdue, plus the remaining balance of principal and interest on such loans Consolidated Financial Statements 285 Banco de Chile and Subsidiaries (g) Assets Received in Lieu of Payment: The Bank has received assets in lieu of payment totaling MCh$6,429 and MCh$3,948 as of December 31, 2015 and 2014, respectively, the majority of which are properties. All of these assets are managed for sale. (h) Renegotiated Assets: The impaired loans are considered to be renegotiated when the corresponding financial commitments are restructured and the Bank assesses the probability of recovery as sufficiently high. The following table details the book value of loans with renegotiated terms per financial asset class: 2015 2014 MCh$ MCh$ Financial Assets Loans and advances to banks Central Bank of Chile — — Domestic banks — — Foreign banks — — Subtotal — — 238,491 190,692 18,186 19,585 Loans to customers, net Commercial loans Residential mortgage loans Consumer loans 335,489 324,622 Subtotal 592,166 534,899 Total renegotiated financial assets 592,166 534,899 The Bank evaluates allowances loan losses in two segments: individually assessed allowances loan losses and group assessed allowances loan losses, which are described in more detail in Note No. 2(m). 286 Anual Report 2015 (3) Market Risk: Market Risk is referred as to the potential loss the Bank may incur due to an adverse change of market factors levels, such as FX rates, equity prices, interest rates, options volatility, etc or due to the absence of liquidity. (a) Liquidity Risk: Liquidity Risk: Measurement and Limits The bank measure and control the Trading Liquidity risk for Trading portfolios by establishing limits to certain specific tenors for each yield curve, limits to spot positions for FX or Equity portfolios. Trading Liquidity for debt instruments that are part of the Accrual Book is not limited explicitly, taking into account that in this case the instruments are expected to be held for longer periods of time or even until maturity. Funding Liquidity is controlled and limited using the regulatory C08 Index report (from December 2015 onwards, the SBIF establish the C46 as the new index for reporting regulatory liquidity position; in the meanwhile and until March 2016, both indexes must be reported and after that date, the reporting of the C08 Index will be discontinued), which is the estimation of the expected net cash flows within a period of time considering business-as-usual market conditions. The SBIF establish the following limits for the C08 Index: • • • Foreign Currency balance sheet items: All Currencies balance sheet items: All Currencies balance sheet items: 1-30 days C08 index < 1 x Tier-1 Capital 1-30 days C08 index < 1 x Tier-1 Capital 1-90 days C08 index < 2 x Tier-1 Capital The SBIF authorized Banco de Chile to utilize the C08 Adjusted Index report, which includes, in addition to the regular report, behavioral maturity assumptions for some specific balance sheet items, such as: roll-over or evergreen patterns for some portion of the loan portfolios; stability of some portion of the demand deposits and therefore no withdrawal is reported for this stable o core portion; etc. As of December 30, 2015, the 1-30 days Adjusted C08 Index of foreign currency balance sheet items is 0.061 (C46 0.102). The 1-30 days Adjusted C46 Index of all currencies balance sheet items on that date is reported as 0.358 (C46 0.543); the value of the same index for the period 1 to 90 days is 0.294 (C46 0.496). Consolidated Financial Statements 287 Banco de Chile and Subsidiaries The maturity profile of the consolidated financial liabilities of Banco de Chile and its subsidiaries, as of 2015 and 2014 end-of-year, is illustrated below: Up to 1 month Between 1 and 3 months MCh$ MCh$ Between 3 and 12 months MCh$ Between 1 and 3 years MCh$ Between 3 and 5 years More than 5 years MCh$ MCh$ Total MCh$ Liabilities as of December 31, 2015 Current accounts and other demand deposits 8,327,048 — — — — — 8,327,048 Transactions in the course of payment 241,842 — — — — — 241,842 Instruments sold under repurchase agreements and security lending 184,041 51 — — — — 184,092 4,637,114 1,788,360 3,128,918 484,858 557 Full delivery derivative transactions 269,483 232,474 364,917 629,015 329,806 640,329 2,466,024 Borrowings from financial institutions 231,893 125,946 904,310 262,757 — — 1,524,906 Other financial obligations 421 1,100 5,535 18,435 23,918 789 50,198 113,758 199,062 766,134 1,157,411 1,384,072 3,756,483 7,376,920 14,005,600 2,346,993 5,169,814 2,552,476 1,738,353 4,397,812 30,211,048 262,962 356,434 809,548 1,053,043 528,528 Savings accounts and time deposits Debt issued in non-USD foreign currency Total (excluding non-delivery derivative transactions) Non-delivery derivative transactions Up to 1 month Between 1 and 3 months MCh$ MCh$ Between 3 and 12 months MCh$ Between 1 and 3 years MCh$ 211 10,040,018 1,017,489 Between 3 and 5 years More than 5 years MCh$ MCh$ 4,028,004 Total MCh$ Liabilities as of December 31, 2014 Current accounts and other demand deposits Transactions in the course of payment Instruments sold under repurchase agreements and security lending Savings accounts and time deposits Full delivery derivative transactions — — — — — 6,933,679 96,945 — — — — — 96,945 249,198 92 — — — — 249,290 4,956,782 2,162,419 2,596,404 154,505 172 188 9,870,470 269,665 278,329 286,634 409,966 296,234 486,087 2,026,915 Borrowings from financial institutions 59,589 158,480 677,611 200,010 — — 1,095,690 Other financial obligations 756 1,140 5,939 12,713 17,685 18,585 56,818 114,339 222,257 566,735 1,134,570 1,219,836 2,882,249 6,139,986 12,680,953 2,822,717 4,133,323 1,911,764 1,533,927 3,387,109 26,469,793 178,635 110,298 727,089 1,208,217 638,045 Debt issued in non-USD foreign currency Total (excluding non-delivery derivative transactions) Non-delivery derivative transactions 288 Anual Report 2015 6,933,679 895,239 3,757,523 The evolution of the loan-to-deposit ratio for 2015 and 2014 is detailed below: Year 2015 Year 2014 Maximum 3.00 2.74 Minimum 2.70 2.43 Average 2.84 2.61 Banco de Chile has established internal liquidity metrics, in addition to those required by the regulatory entities, with the purpose of covering other dimensions of liquidity risk, such as: large funds providers’ diversification; maturity concentration triggers; etc. These and other financial ratios are monthly monitored in order to early detect structural changes of the balance sheet profile. Additionally, the bank is closely monitoring market triggers, such as interest rates levels, intervention of the markets made by the Central Bank, the 5-year Chile CDS spread, etc. These allow the bank to early prevent systemic crisis due to market conditions. (b) Price Risk: Price Risk Measurement and Limits The Price Risk measurement and management processes are implemented utilizing various internal metrics and reports. These are built for the Trading portfolio and separately for the Banking book (also referred as to the Accrual book). In addition to this, and just on supplementary basis and actually not used as a risk management tool, the bank submits regulatory reports to the corresponding regulatory entities. The bank has established internal limits for the Trading Book. In fact, the FX net open positions (FX delta), the interest rate sensitivities generated by the derivatives and debt securities portfolios (DV01 or also referred as to rho) and the FX volatility sensitivity (vega) are measured and limited. Limits are established on an aggregate basis but also for some specific repricing tenor points. The use of these limits are daily monitored, controlled and reported by independent parties to the senior management of the bank. The internal governance framework also establishes that these limits are approved by the board and must be reviewed at least annually. The Bank utilizes the historical VaR (Value-at-Risk) approach as the risk measurement tool for the trading portfolio exposures. The model includes 99% confidence level and most recent one-year observed rates, prices and yields data. The VaR number is escalated by 22 days (a calendar month) for reporting purposes. The regulatory risk measurement for the Trading portfolio (C41 report) is made by utilizing guidelines provided by the regulatory entities (Central Bank of Chile and SBIF), which are adopted from BIS 1993 standardized methodologies developed for this specific measurement. The referred methodologies estimate the potential loss that the Bank may incur considering standardized fluctuations of the value of market factors such as FX rates, interest rates and volatilities that may adversely impact the value of FX spot positions, interest rate exposures, and volatility exposures, respectively. The interest rate shifts are provided by the regulatory entity; in addition, very conservative correlation and tenors factors are included in order to include non-parallel yield curve shifts reflecting steepening/flattering behaviors. The impact due to FX open positions is obtained by using huge fluctuations (8% for liquid FX rates and 30% for the illiquid ones). The SBIF does not establish a separate limit for this particular risk but a global one that includes this risk (also labeled as Market Risk Equivalent or ERM) and the Risk Weighted Assets. The sum of ERM and the 10% of the Risk Weighted Assets cannot exceed the 100% of the bank’s Tier-2 Capital. In the future, the Operational Risk will be added to the above calculation. Consolidated Financial Statements 289 Banco de Chile and Subsidiaries The regulatory risk measurement for the Bank Book (SBIF C40 report) due to interest rate fluctuations is made by using standardized methodologies provided by the regulatory entities (Central Bank of Chile and SBIF). The report includes models for reporting interest rate gaps and standardized adverse interest rate fluctuations. In addition to this, the regulatory entity has requested from banks to establish internal limits for this regulatory risk measurement. Limits must be established separately for short-term and long-term portfolios. The shortterm risk limit must be expressed as a percentage of the NIM and the long term risk limit as a percentage of the Capital. The bank is currently using 25% for both limits. The percentage use of these metrics during 2015 is illustrated below: Interest Rate Risk: Regulatory Model for Banking Book Short term Maximum Use 7.9% Long Term 21.0% Average Use 7.1% 19.2% Minimum Use 6.6% 17.9% Additionally, the Bank utilizes built-in models for measuring, limiting, controlling and reporting interest rate exposures (IRE) and interest rate risks (also called Earnings at Risk or EaR) for the Accrual Book. The Accrual book includes all balance sheet items (even some items that are excluded by the regulators in the analysis of the Banking Book, such as Capital and Fixed Assets, for example). The internal models consider a more comprehensive and detailed analysis of interest rates fluctuations, exchange rates and inflation than the SBIF C40 report required by regulators. In addition to the above, the Market Risk Policy of Banco de Chile enforces to perform daily stress tests for trading portfolios and on a monthly basis for accrual portfolios. The output of the stress testing process is compared to corresponding trigger levels: in the case that triggers are breached, the senior management is notified in order to implement further actions, if necessary. Moreover, intra-month actual P&L for trading activities is compared to some trigger levels: escalation to senior levels is also done when breaches occur. The following table illustrates the interest rate cash-flows of the Banking Book (contractual tenors) as of December 31, 2015 and 2014: 290 Anual Report 2015 Between 1 and 3 months MCh$ Up to 1 month MCh$ Between 3 and 12 months MCh$ Between 1 and 3 years MCh$ Between 3 and 5 years MCh$ More than 5 years MCh$ Total MCh$ Assets as of December 31, 2015 Cash and due from banks 1,336,900 — — — — — 1,336,900 Transactions in the course of collection 516,151 — — — — — 516,151 Securities borrowed or purchased under agreements to resell 3,462 — — — — — 3,462 Derivative instruments under hedge-accounting treatment 475,630 136,918 160,383 324,360 374,857 438,135 1,910,283 — 1,402,570 Inter-banking loans 1,065,713 78,726 227,895 30,236 — Customer loans 3,407,077 3,920,279 6,135,079 5,067,738 2,888,550 53,523 76,135 369,755 125,645 151,502 244,707 1,021,267 — — — — — — — Available-for-sale instruments Held-to-maturity instruments Total assets 7,725,546 29,144,269 6,858,456 4,212,058 6,893,112 5,547,979 3,414,909 8,408,388 35,334,902 Between 1 and 3 months MCh$ Up to 1 month MCh$ Between 3 and 12 months MCh$ Between 1 and 3 years MCh$ Between 3 and 5 years MCh$ More than 5 years MCh$ Total MCh$ Assets as of December 31, 2014 Cash and due from banks 889,489 — — — — — 889,489 Transactions in the course of collection 387,434 — — — — — 387,434 Securities borrowed or purchased under agreements to resell 820 — — — — — 820 382,138 155,483 113,921 180,892 451,807 320,352 1,604,593 — 1,159,148 Derivative under hedgeaccounting treatment Inter-banking loans Customer loans Available-for-sale instruments Held-to-maturity instruments Total assets 810,826 80,057 249,764 18,501 — 3,431,877 3,244,400 5,446,614 4,789,951 2,420,640 166,115 166,562 509,046 153,964 171,256 574,193 1,741,136 — — — — — — — 6,575,962 25,909,444 6,068,699 3,646,502 6,319,345 5,143,308 3,043,703 7,470,507 31,692,064 Consolidated Financial Statements 291 Banco de Chile and Subsidiaries Up to 1 month MCh$ Between 1 and 3 months MCh$ Between 3 and 12 months MCh$ Between 1 and 3 years MCh$ Between 3 and 5 years MCh$ More than 5 years MCh$ Total MCh$ Liabilities as of December 31, 2015 Current accounts and demand deposits 8,338,672 — — — — — 8,338,672 231,059 — — — — — 231,059 Securities loaned or sold under agreements to repurchase 10,358 — — — — — 10,358 Savings accounts and interestbearing deposits 4,641,021 1,789,871 3,123,713 484,606 557 4,272 107,432 254,360 523,234 427,855 Inter-banking borrowings 826,857 487,504 210,569 — Long-term debt 381,779 162,304 604,023 1,155,900 197,685 1,100 5,535 18,435 23,918 Transactions in the course of payment Derivative instruments under hedge-accounting treatment Other liabilities Total liabilities 211 10,039,979 446,276 1,763,429 — — 1,524,930 1,311,992 3,755,090 7,371,088 789 247,462 14,631,703 2,548,211 4,198,200 2,182,175 1,764,322 4,202,366 29,526,977 Up to 1 month MCh$ Between 1 and 3 months MCh$ Between 3 and 12 months MCh$ Between 1 and 3 years MCh$ Between 3 and 5 years MCh$ More than 5 years MCh$ Total MCh$ Liabilities as of December 31, 2014 Current accounts and demand deposits 6,950,301 — — — — — 6,950,301 Transactions in the course of payment 82,932 — — — — — 82,932 Securities loaned or sold under agreements to repurchase 25,662 — — — — — 25,662 Savings accounts and interestbearing deposits 5,141,552 1,977,615 2,596,404 154,511 166 188 9,870,436 3,911 3,808 199,533 542,556 522,765 339,547 1,612,120 Inter-banking borrowings 534,341 435,417 125,985 — — — 1,095,743 Long-term debt 251,953 314,199 565,036 902,456 1,218,631 2,880,053 6,132,328 Other liabilities 142,484 1,140 5,939 12,713 17,685 18,585 198,546 Derivative instruments under hedge-accounting treatment Total liabilities 292 Anual Report 2015 13,133,136 2,732,179 3,492,897 1,612,236 1,759,247 3,238,373 25,968,068 Price Risk Sensitivity Analysis The Bank has focused on stress tests as the main measurement tool for price risk sensitivity analysis. The analysis is implemented for the Trading Book and the Bank Book separately. After the financial crisis experienced during 2008 and based on the various studies and analyses made on this specific matter, the Bank adopted this methodology when it realized that it is more useful and realistic than business-as-usual tools such as VaR for trading portfolios or EaR for accrual portfolios, since: (a) The financial crisis shows fluctuations that are materially higher than those used in the VaR with 99% of confidence level or EaR with 97.7% of confidence level. (b) The financial crisis shows also that correlations between these fluctuations that are materially different to those used in the VaR, since crisis precisely indicate severe disconnections between the behaviors of market factors fluctuations respect to the patterns normally observed. (c) Trading liquidity dramatically diminished in emerging markets during the financial crisis (in the case of Chile too) and therefore, the escalation of the daily VaR is a very gross approximation of the expected loss. The stress tests impacts are obtained by modeling directional fluctuations on the value of market factors and calculating the changes of the economic/accounting value of the financial positions due to these shifts. The fluctuations are inferred from historical events but also taking into account extreme but feasible levels that the market factors values may reach in stressful environments generated by either economic, political, foreign issues, etc. factors. An updated database is maintained including historical data of foreign exchange rates, debt instruments yields, derivatives swap yields, foreign exchange volatilities, etc. that enable the Bank to maintain up-to-date records of historical volatility of market factors fluctuations and correlations between these ones. In order to comply with IFRS 7.40, we include the following exercise illustrating an estimation of the impact of feasible but reasonable fluctuations of interest rates, swaps yields, foreign exchange rates and foreign exchange volatilities, which are used for valuing Trading and Accrual portfolios. Given that the Bank’s portfolio includes positions denominated in nominal and real interest rates, these fluctuations must be aligned with extreme but realistic the inflation changes forecasts. The exercise is implemented in a very simplistic way: trading portfolios impacts are estimated by multiplying DV01s by expected interest rates shifts; accrual portfolios impacts are computed by multiplying cumulative gaps by forward interest rates fluctuations modeled. It is relevant to note that the methodology might miss some portion of the interest rates convexity since it is not properly captured when material fluctuations are modeled; additionally, neither convexity nor prepayments behaviors are captured for the accrual portfolio analysis. In any case, given the magnitude of the shifts, the methodology may be accurate enough for the purposes and scope of the analysis. The following table illustrates the fluctuations modeled and used in the stress testing process. Bonds yields, derivatives yields, FX rates and FX CLP/USD volatility are shown for each tenor point. Equity prices fluctuations are not included given that the positions held in the stockbrokerage house (Banchile Corredores de Bolsa SA) are negligible. In fact, equity positions are typically very small given that this legal vehicle is mostly focused on customer driven transactions (brokerage service or equity swaps transactions closed with customers). Consolidated Financial Statements 293 Banco de Chile and Subsidiaries The directions of these fluctuations were chosen between four scenarios (two positive and two negative economic scenarios) in order to generate the worst impact for Trading Book exposures within the four above mentioned: Adverse Scenario Market factors fluctuations CLP Derivatives CLP Bonds (bps) (bps) 27 38 43 47 53 53 51 49 48 48 37 42 47 49 52 63 72 76 76 75 3 months 6 months 9 months 1 year 2 years 4 years 6 years 10 years 16 years 20 years CLF Bonds USD Offshore 3m Derivatives (bps) (bps) (bps) (461) (223) (143) (129) (49) (28) (15) (7) (7) (8) (450) (200) (117) (101) (18) 16 41 56 59 61 CLF Derivatives 10 11 10 22 57 66 76 81 83 Spread USD On/Off Derivatives (bps) (54) (40) (22) (15) (16) (34) (39) (41) (43) (44) Vol FX CLP/USD (%) (3.1%) (2.6%) (2.0%) (2.1%) (2.8%) - bBps = Basic points The impact on the Trading Book as of December 31st 2015, is the following: Potential p&l impact trading book (MCh$) CLP Interest Rate Derivatives (2,389) (2,260) Debt instruments CLF Interest Rate (129) (5,329) Derivatives (1,886) Debt instruments (3,443) Interest rate USD, EUR, JPY,etc offshore 1,148 Domestic/offshore interest rate spread USD, EUR, JPY (1,951) Interest Rate (8,521) Foreign exchange (488) Options volatility Total (798) (9,807) The scenario modeled would generate losses in the Trading Book up to MCh$ 9,807 or approximately USD 14 MM. In any case, these fluctuations would not result in material losses compared to the Tier-1 Capital base. The impact of such fluctuations in the Accrual portfolio, which is not necessarily a gain/loss but greater/lower net revenue from funds generation, is illustrated below: Potential 12 months nrff(*) impact accrualbook (MCh$) Impact due to Inter-Banking yield curve (Swap yield) shock Impact due to spreads shock Higher / (Lower NRFF) (*) Net revenue from funds. 294 Anual Report 2015 (189,630) 33,692 (155,938) The adverse impact in the Accrual book would be the result of two events: a severe drop in the local inflation and the increase of our funding spread. The lower net revenues from funds in the following 12 months would reach CH$ 156 billion, which is still much lower of the current annual 12-month rolling P&L generation. The following table illustrates the changes in fair value of Available-for-Sale debt securities as the result of stress test modeled above. These changes are recorded in Other Comprehensive Income, a component of shareholder’s Equity, and not current earnings: Current Instrument Potential Available for Sale OCI Impact Impact due to interest rate change DV01(+1 bps) (USD) (USD) Impact due to interest rate change (MCh$) CLP (71,359) (3.34) CLF (139,768) (11.98) (8,488) USD (105,345) (9.27) (6,566) (24.59) (17,417) Total impact (2,363) (4) Capital Requirements and Capital Management: The main objectives of the Capital Management process are to ensure the compliance with regulatory requirements, to keep a strong credit rating and healthy capital ratios. Within 2015, the Bank has complied with all these tasks. As a part of the Capital Management Policy, it has been established capital sufficiency triggers in order to prevent capital ratios usage close to the limits. The triggers are established at levels much lower than the limits and the usage is monitored monthly. Within 2015, there were no triggrers breaches. The capital amount is managed according to the risk environment, the economic performance of Chile and the main economies and the business cycle. For implementing this, the board may change the dividend policy or authorize equity issuance or stocks repurchase programs. Regulatory Capital According to the Chilean Bank Law, banks must comply with a minimum Basel I Tier 2 Capital ratio of 8%. Therefore, the bank must maintain a minimum Tier 2 Capital that cannot be lower than 8% of the sum of 12.5 times the ERM (market risk computed for trading portfolios, see 41 (3) (b) above) and RAAP assets. Additionally, the Bank must comply with a minimum capital to total assets ratio: the law establish that banks must maintain a minimum Tier 1 Capital that cannot be lower than the 3% of total assets. The authorities have requested Banco de Chile, due to the merge with the operation of Citibank, N.A. in Chile that maintains the first percentage as a minimum of 10%. Tier 1 and Tier 2 Capiatl are computed according the international standards; assets are risk weighted, for reporting purposes, according to SBIF instructions which are adopted from BIS guidelines. For derivatives, the risk weighting process is applied over the “loan equivalent” of each derivative transaction. The loan equivalent is sum of the current value of the transaction, if positive, and the maximum exposure the Bank may face in the future, along the life of the transaction, considering the increase in value of it due to market factor fluctuations including some confidence level. The loan equivalent is expressed as a percentage of the notional amount of the transaction, being these percentages much larger for FX transactions than for interest rate swaps or for longer tenors than for shorter ones. Consolidated Financial Statements 295 Banco de Chile and Subsidiaries Assets are weighted according risk categories, which to assign a percentage of risk to calculate the capital amount necessary to support each asset. It is applied five categories of risk (0%, 10%, 20%, 60% and 100%). For example, cash, deposits in other banks and financial instruments issued by Chilean Central Bank have 0% of risk. That means that, under current rule, it is not required capital to support these assets. Property and equipment have a 100% of risk. That means it must have a minimum capital of 8% of the amount of these assets and, in case of Banco de Chile, minimum capital of 10%. All derivatives instruments traded over are considered with a conversion factor over the nominal amounts. Then, it is obtained exposition to credit risk (or “credit equivalent”). Also, they are considered with a “credit equivalent”, for its ponderation, contingent loans off-balance. The risk-weighted assets and TIER 1 and TIER 2 Capital, as of end of year 2015 and 2014, are the following: Consolidated assets 2015 Risk-weighted assets 2014 2015 MCh$ MCh$ MCh$ 2014 MCh$ Balance sheet assets (net of provisions) 1,361,222 915,133 42,335 3,100 Transactions in the course of collection Cash and due from banks 526,046 400,081 59,719 34,741 Financial Assets held-for-trading 866,654 548,471 160,150 304,501 46,164 27,661 46,164 27,661 694,632 Receivables from repurchase agreements and security borrowing Derivative instruments 1,127,122 832,193 1,064,661 Loans and advances to banks 1,395,195 1,155,365 358,614 468,293 23,956,275 21,348,033 21,411,781 19,192,870 1,000,001 1,600,189 420,482 472,949 — — — — Investments in other companies 28,126 25,312 28,126 25,312 Intangible assets 26,719 26,593 26,719 26,593 215,671 205,403 215,671 205,403 3,279 3,468 328 347 Deferred tax assets 255,972 202,869 25,597 20,287 Other assets 484,498 355,057 Loans to customers, net Financial assets available-for-sale Financial assets held-to-maturity Property and equipment Current tax assets Subtotal 484,498 355,057 24,344,845 21,831,746 Off-balance-sheet assets Contingent loans 5,221,333 4,280,451 Total risk-weighted assets As of December 31, 2015 MCh$ 2,567,508 24,399,254 As of December 31, 2014 % MCh$ % TIER 1 Capital (*) 2,740,084 7.45 2,535,154 7.89 TIER 2 Equity 3,457,523 12.58 3,249,903 13.32 (*) Corresponds to equity attributable to equity holders in the Statement of Consolidated Financial Position. 296 Anual Report 2015 3,131,800 27,476,645 42.Subsequent Events: On January 28, 2016, in the Ordinary Meeting No. BCH 2832, the Board of Directors of Banco de Chile resolved to call an Ordinary Shareholders Meeting to be held on March 24th, 2016, with the objective of proposing, among other matters, the distribution of the Dividend number 204 of $3.37534954173 per each of the 96,129,146,433 shares, which will be payable at the expense of the distributable net income obtained during the fiscal year ending on December 31st, 2015, corresponding to the 70% of such income. Likewise, the Board of Directors resolved to call an Extraordinary Shareholders Meeting to be held on the same date in order to propose, among other matters, the capitalization of the 30% of the distributable net income of the Bank obtained during the fiscal year ending on December 31st, 2015, through the issuance of fully paid-in shares, of no par value, with a value $64.79 per share, which will be distributed among the shareholders in the proportion of 0.02232718590 shares for each share and to adopt the necessary agreements subject to the exercise of the options established in article 31 of Law 19,396. Moreover, the Board, according to the established in No. 3.2 Chapter B4 of Compendium of Accounting Standards of the Superintendency of Banks and Financial Institutions, about minimum dividends provision, agreed to establish that since January 2016 it will constitute provision by the 60% of distributable net income that it will be accumulating during the each period. In Management’s opinion, there are no others significant subsequent events that affect or could affect the consolidated financial statements of the Bank and its subsidiaries between December 31, 2015 and the date of issuance of these consolidated financial statements. Héctor Hernández G. General Accounting Manager Arturo Tagle Q. Chief Executive Officer Consolidated Financial Statements 297 Diseño: Maru Mazzini Impresión: Fyrma Gráfica Soundness SUPPORT Development Trust Leadership Dreams Security At the industry forefront Technology Proximity Excellence PROJECTS Solidarity creativity Energy Company Name: Banco de Chile RUT: 97.004.000-5 Main Office Ahumada 251, Santiago, Chile Phone: (56-2) 2637 1111 Fax: (56-2) 2637 3434 www.bancochile.cl Swift BCHI CL RM Representation Office in Beijing 606 West Tower, Twin Tower, B-12 Jianguomenwai Avenue, Chaoyang District, Beijing Phone: (86-10) 5879 4301 Fax: (86-10) 5109 6040 [email protected] Shareholder Department Agustinas 975, of. 541, Santiago, Chile Phone: (56-2) 2653 2980 (56-2) 2653 2294 [email protected] Investor Relations Ahumada 251, piso 1, Santiago, Chile Phones: (56-2) 2653 2051 (56-2) 2653 3554 [email protected] 2015