Untitled - chao global

HONG KONG
20/F Alexandra House,
18 Chater Road
Central, Hong Kong
T: +852 2810 8008
F: +852 2810 0664
CHINA
Room 2106, Block B
6269 Yindu Road
Shanghai 201109, China
CHINA
HONG KONG
VIETNAM
THAILAND
(HEAD OFFICE)
179 Bangkok City Tower 30/F South Sathorn Road, Sathorn
THAILAND
Bangkok 10120, Thailand
T: +852.2810.8008
F: +852.2810.0664
VIETNAM
Bitexco Financial Tower 56/F
2 Hai Trieu Street, District 1
Ho Chi Minh City, Vietnam
T: +84 8 3832 8888
F: +84 8 3822 9999
THE COMPANY
Chao Global Limited was founded in Hong Kong on 12 September 2007.
Chao is headed by hospitality professionals Paul Stoll, Ralf Ohletz Count
von Plettenberg and Henry Stoll, who drive the company’s development,
supported by world renowned design partners and a dedicated
management team.
The team works on behalf of investors to place successful investments.
Vingroup started with 500 rooms in 2,000 and based on success has
put into operation 5,000 Hotel rooms today and plans for 10,000 rooms
in 2020. Only recently Chao Global’s Managing Director worked with
McKenzie to restructure the company to cope with the expansion plans.
Based on many years working experience, the company has a strong
network of resources, able to provide a complete service package.
Chao Global professionals successfully work on macro-destination
assignments, resulting in awards and the trust of governments.This
allows to take care for Head of States, among them Jiang Zemin
President of the People’s Republic of China (from 1993 to 2003).
Jiang Zemin and Paul Stoll surrounded by Government Officials in Vietnam
PAUL STOLL
Paul is responsible for overseeing the CHAO Global
(CG) operation and development functions. In addition,
M a n a ging Dire ctor
he will manage the coordination and execution of CG
initiatives.
German born, Paul holds over 35 years in pre- and
post construction tourism real estate development and
management in emerging and developed countries.
During this time he has weathered the ups and downs
of global economy and the related challenges.
Paul has supported Vietnam’s economic development
since 1988 and is one of the first foreign professionals
awarded national honours by Vietnam’s government
along with numerous ‘Certificates of Merit’ for
“Outstanding Contributions to the Economic
Development” (Google: paul stoll Vietnam).
Before joining CHAO Global, Paul worked for Oberoi
International, a tourism real estate development and
management company in Middle East, and India.
THE TEAM
For Hong Kong development companies, New World
and Furama (Tak Kee Shipping & Trading Company
Hong Kong / Lai Sun Development), he has worked in
Greater China and Southeast Asia for over 25 years.
He has created successful Owner Brands, e.g. Vinpearl
Nha Trang, Vietnam, supporting VinGroup to expand
from 500 rooms in 2000 to 5,000 rooms in 2015 and
10,000 rooms are planned for 2020. He was recently
involved to restructure VinHospitalty Group to take on
the challenges of expansion.
He cooperated with AMP Capital Investors
to setup the US$400 million Real Estate Opportunity
Fund.
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RALF OHLETZ COUNT
VON PLETTENBERG
Ralf is responsible for overseeing CG’s Business
Development. In addition, he will manage the
coordination and execution of CG initiatives.
HENRY STOLL
Henry Stoll is responsible for strategic development of
CHAO Global.
Dire ctor
German national, Henry is born into a hospitality family
Di re ct o r
Ralf Ohletz Count von Plettenberg graduated
and as such the business runs in his veins. He studied
from School of Hotel Administration in Heidelberg,
at Glenalmond College in Scotland and graduated
Germany and attended the Cornell University before
from Leeds University in the United Kingdom, where he
launching his hotel career at the London Hilton. He
majored in Joint Honours Business Management and
subsequently worked at some of the world’s leading
Mathematics.
hotels including The Oriental Singapore, The Mandarin
Born in Saudi Arabia and grown up in the Middle East
Hong Kong and The Pierre in New York.
and Asia has provided him with cultural knowledge
When Adrian Zeccha formed GHM with Hans Jenni
and more particularly a firm understanding of the
who was the President in 1992, Ralf joined him as Vice
Orient.
President and created some of the world’s most iconic
and admired hotels including The Datai Langkawi, The
He became involved in pre/post tourism real estate
Chedi Muscat, The Legian Bali as well as The Setai in
development and management in emerging and
Miami, to name just a few. He also collaborated with
developed countries from 2007.
Design Studio Spin, the renowned restaurant designer
Working with industry veterans Paul Stoll and Ralf
and created several famous restaurants.
Ohletz Count von Plettenberg, has provided him with
Following the acquisition of Regent Hotels & Resorts
an environment where he can make use of his energy
by Formosa International Hotels Corporation (FIHC),
and creativity.
Ralf was appointed President in Regent’s new global
He has setup spectacular promotion stunts
leadership team in 2009.
as Midnight Circus (www.youtube.com/
watch?v=sgkkzr4tF68) to position projects.
Henry is an inspirational source of creativity for Chao
Global.
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JOANNA ZHANG, CGA
Administration Manager
CAI SHUO
CHAO Global (China)
Joanna Zhang, Administration Manager, is responsible
Cai Shuo is in charge of CHAO Global’s business
for coordinating the various CHAO Global offices and
development in the Greater China area.
supporting Business Development. As such she is a
valuable contact for anyone inquiring information.
Cai looks back to a 27 years working experience with
international hotel chains.
Joanna is a Chinese National. She has worked before
joining CHAO Global for Deloitte Touche Tohmatsu Beijing;
Cai has an in-depth understanding not only of technical
IBM Beijing; Cassidian (Airbus Defense & Space) Beijing;
and The Pho Laboratory Beijing developing and realizing
restaurant concepts.
CHRISTOPHER NOTO
Procurement Director
services, pre-opening services, hotel operation and
Christopher Noto is responsible for design styling and
business.
NGUYEN TUAN THANH
CHAO Global (Vietnam)
management, but also the people’s mentalities, having
worked on both the operator and owner sides of the
Nguyen Tuan Thanh is responsible for the business
development Indochina countries - Vietnam, Laos,
procurement for CHAO Global projects.
Joanna studied at University of Notre Dame and Dongbei
Prior to joining Chao Global, Cai Shuo served as Vice
Cambodia and Myanmar. His speciality is sourcing
Christopher Noto was born in Los Angeles and raised
President in Business Development and Technical
projects and Owner relations.
in Washington D.C., where he attended Georgetown
Services at Regent International Hotels, Millennium &
University. After obtaining his degree Christopher resided
Copthorne Hotels and Resorts and President of the
Vietnam national, Thanh holds over 9 years experience as
in New York City and Chicago while working in equity
Longemont Hotels Management Company.
a developer and operations in Vietnam and Australia.
University of Finance and Economics to obtain her
degrees in International Finance and Accounting.
investments with Citigroup. During this time his firmly
rooted passion for collecting Asian art and antiques
He studied at Hanoi University of Trade and Management,
continued to grow and develop. In 1997 he left Citigroup
graduating in International Trading and later graduated
to start his own retail showroom based on his own design
from Griffith University, Queensland, Australia, with a Post
principles and convictions.
Graduate Degree in Marketing and a Master Degree in
Master of International Tourism and Hospitality.
Spending his time in both Bali and Singapore, his retail
offerings of Asian art, antiques, artefacts, accessories and
furniture quickly grew. As such he began to develop his
own unique designs, working with the top hoteliers and
furniture manufacturers worldwide. His prestigious projects
include the Setai, Miami, The Amanyara, Turks and Caicos,
The Datai Lankawi, as well as numerous Four Seasons,
Aman and GHM hotels and resorts located across the
globe.
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“ONE STOP SHOP”
HOSPITALITY
LIFESTYLE
CURATOR
FEASIBILITY STUDY AND INVESTMENT ASSESSMENT
the return of their investment. CHAO provides international pre-
Develop a strategic marketing plan with budget and
The extensive experiences of our professional team in real estate
opening and post-opening management service and ensures clients’
action plans
development and operation enable us to provide accurate information
satisfaction.
to potential investors in determining the location, size, style and the
Establish aggressive sales effort for each target market segment
possibility of success of their investment projects. Our investment
SHORT-TERM CONSULTING
Assessment report covers market research, proposed project style
We offer consultancy service to properties which are already in an
FRANCHISE
and size, operation and marketing strategies and financial projections.
advanced development stage and operation. These properties may
CHAO is the owner and worldwide franchisor of CELADON and
need improvement to enhance their property value. CHAO will present
CHAO, selectively developing and managing Furama brand in
ASSIST IN SOURCING OF FINANCE FOR ACQUISITION,
EXPANSION AND RENOVATION
improvement proposals for improvement in key areas covering
Vietnam and is cooperating with Wyndham Hotel Group to promote
service, operation, marketing, sales, cost control, as well as upgrading
brands and services in China, Russia and CIS, as well as develop
We are actively assisting our clients in sourcing of finance for real
soft and hardware.
Wyndham, Ramada and Super 8 brands in Vietnam. CHAO also
estate development and seek properties for leasing to manage.
provides franchise management in developing owner brands,
We also look for opportunity to cooperate with other owners and
OWNER’S REPRESENTATIVE
including:
developers for any projects regarding real estate investment and
Over the past decades, the CHAO team has played important roles
•
expansion.
in representing owners in dealing with involved 3rd parties related to
Reservation system, loyalty programs, guest feedback
development, Management and Marketing.
program, marketing plan template
DEVELOPMENT CONSULTING
•
Database - developed customer resources
We are a leading Asian developer focusing on hospitality real estate
Our staff is experienced in assisting property owners in loan finance
•
Design Manual - modern and appropriate hotel designs
assets. We have over 30 years of development experience. We
or litigations involving real estate. That experience includes operations,
•
Hotel Operation System - effective and advanced technology
create innovative and sustainable developments that attract, inspire
contract practices, marketing, financial structure, mortgage reviews
•
Operation Manual (P&P) - professional international
and connect people. Our high quality projects have a proven and
and financial statement reviews.
strong track record, are developed at prime locations and reflect the
management with a proven track record
•
Recruitment and Training Manual (SOP) - ample access
needs of occupiers and investors while satisfying the demand from
TRAINING AND CAREER DEVELOPMENT
consumers. Our projects improve the quality of life. We do this in a
CHAO has a proven human resources development program,
socially, economically and environmentally sustainable way, following
ensuring an international professional standard. Our policy of treating
•
Audit Manual - maintain standards
our philosophy of sustainable development.
all our staff with respect helps to secure loyalty and the positive
•
Quality Assurance Program Manual - improvement program
to human talent and the resources to develop them to an
international standard
attitude. Their professionalism and passion for service enables them
CONSTRUCTION, PROJECT AND RENOVATION
MANAGEMENT, QUANTITY SURVERYING AND BUILDING
MATERIAL PROCUREMENT
to anticipate clients’ needs and exceed their expectation. CHAO
We provide expert coordination of appropriate architects, construction
in the service industry for around 30 years.
has good access to human resources because of the company’s
outstanding image and a management team who has been working
contractors, designers and vendors to ensure an excellent product
at maximum value. CHAO’s extensive experience, combined with real
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Marketing Manual - access to a global representation network,
estate engineering and property services expertise, gives us the tools
SALES/ LEASING AND MARKETING
to negotiate the cost and time requirements of project plans.
CHAO’s active travel trade and client database allows for effective
PROPERTY MANAGEMENT
sales. Access to Worldwide booking agents and Internet booking
CHAO’s record of managing hospitality assets successfully in Asia
engines helps our clients maximise sales within a reasonable period.
enable us to help our clients and business partners to maximise
We also help our customers to:
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CHAO GLOBAL BRANDS…
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CELADON *****
L i fe s t y l e I n s pi re d
Celadon® is an upscale, full-service brand located in key
business and vacation destinations around Vietnam.
Characteristics: Activity orientated | Family/multi-generational |
Residential component | non-institutional | considering interests
with the Social, Economic and Political realities of its target
destinations | Offering its customers a holistic experience,
whilst considering luxury with unique heritage and culture of its
location.
Providing guests with a luxury private home rather than a mere
hotel. Maintaining a very high level of exclusivity.
Each CELADON property has a distinct personality and a
soul of its own.
24 properties planned by 2025
WWW.CELADONHOTELS.COM
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THE CHEDI CHIANG MAI
THE CHEDI CLUB AT TANAH GAJAH
T8 RESTAURANT
LEGIAN BALI
THE SETAI MIAMI
THE CLUB AT LEGIAN BALI
Chiang Mai, Thailand
Bali, Indonesia
Shanghai, China
Bali, Indonesia
Miami Beach, USA
Bali, Indonesia
NAM HAI HOI AN
THE CLUB AT THE SAUJANA
THE SUKHOTHAI
THE CHEDI MUSCAT
THE LALU
THE ANANTI CLUB
Hoi An, Vietnam
Kuala Lumpor, Malaysia
Bangkok, Thailand
Muscat, Oman
Nantou, Taiwan
Seoul, South Korea
THE PULI AND SPA
THE DATAI
FUCHUN RESORT
Shanghai, China
Langawi, Malaysia
Hangzhou, China
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CHAO ***
Si mpl e ye t w i t h g o o d ta s te
CHAO® is an economy brand located in urban and transport network
sites around Vietnam.
For all travellers who like to live life on the go. A great place to spend
the night. Relax, stay connected, get something to eat, hang out with
friends and family or have a nap. Always clean and comfortable at a
low price. A convenient stop over.
Founded in 2014
Emerging economical brand in the budget segment
CHAO Collection - Hotel Membership Program
445 Properties planned by 2025
WWW.CHAOHOTELS.COM
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FURAMA HOTELS &
RESORTS *****
Furama® is an upscale, full-service brand located in key business and
vacation destinations around Asia.
Reflecting and celebrating each individual hotel’s location, an
experience at any Furama Hotel uniquely blends the warmth and
culture of the local community, with a richly personalised and caring
guest experience.
Luxury Hospitality
Furama Hotel Hong Kong was first established in 1953. Its
management company, Furama Hotels & Resorts International (FHRI)
founded in Hong Kong since 1992, is now a wholly owned subsidiary
of the Lai Sun Development Company Group, a listed company in the
Hong Kong Stock Exchange.
13 property and 2380 hotel rooms, 3,000 serviced
Originating in Asia Pacific, Furama has established its reputation as a
apartment units and 200 villas in China, Hong Kong
global leader in providing luxury hospitality by offering premier hotel
Vietnam and United Kingdom.
locations, contemporary design, and personalised service to the
1as of June 30, 2014
world’s most discerning travellers.
FURAMA COLLECTION
Furama Resorts
Furama Hotels
Furama Serviced Apartments
WWW.FURAMA.COM.HK
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WYNDHAM
HOTEL GROUP
The l a rg est hotel co m p any in the world*
With 7,485 hotels and 645,423 rooms on six continents, Wyndham
Hotel Group welcomes millions of guests every year. Our diverse array
of hotel brands are positioned in virtually every market segment, all
backed by the strength and resources of Wyndham Hotel Group.
WYNDHAM WORLDWIDE
Wyndham Hotel Group is part of Wyndham Worldwide – one of the
world’s largest hospitality companies. Every year, Wyndham Worldwide
welcomes over 240 million owners, members and customers to its
iconic brands, resorts and vacation destinations. Wyndham Worldwide
was ranked by FORTUNE magazine as the most admired company
in the hospitality industry in 2012 as well as the greenest hotel and
restaurant company in the U.S. by Newsweek magazine in 2011.
*based on number of hotels
WWW.WYNDHAMHOTELGROUP.COM
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WYNDHAM GRAND *****
The Ar t of Hospit alit y
Construction
Conversion or New Build
Location
Major International Markets
Key Cost
US$250,000 - US$325,000*
Operation
First Class Full Service
Room Size
45sqm
Consumer Base
65% business
Key Features
Grand Living Experience
Original & Unique Architecture
Distinctive Dining and Bar
High Security Features
Unique Feature
Focus on Local Identification
Excellent Attentive Service
Core Pillars of Excellence
•
Sophistication
•
Personalisation
REGIONS
HOTELS
•
Innovation
Asia Pacific
14
•
Flexibility
North America
103
EMEA
32
Latin America
29
TOTAL
178
*Subject to country, local costs and conditions
*based on number of rooms under Wyndham Brand
WWW.PINTEREST.COM/WYNDHAMHOTELS
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WYNDHAM HOTELS &
RESORTS *****
B e we ll
Construction
Conversion or New Build
Location
Major urban & resort destinations
Key Cost
US$200,000 - US$250,000*
Operation
Upscale Full Service
Room Size
38 - 45sqm
Consumer Base
50 - 75% business Resort/ Hotel
Key Features
The Room That Performs
Unique Hotel Experience
Personalised guest service
Unique Feature
Michael Graves designed in-room
products
Herman Miller chair
REGIONS
HOTELS
Be Well bed
Asia Pacific
14
By Request programme
North America
103
Full fitness facilities
EMEA
32
Blue Harmony Spa
Latin America
29
*Subject to country, local costs and conditions
TOTAL
178
*based on number of rooms under Wyndham Brand
WWW.PINTEREST.COM/WYNDHAMHOTELS
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RAMADA ****
Leave the rest to us
Construction
Conversion or New Build
Location
Urban and Resort Destinations
Key Cost
US$90,000 - US$120,000 Ramada*
US$125,000 - US$150,000 Plaza*
Operation
Full Service, Resorts, Suites
Room Size
30sqm Ramada | 30 - 38sqm Plaza
Consumer Base
80% business - Plaza 40 - 65% business Resort/Ramada
Key Features
Global brand with local identification
Great value for money
Perfect fit for business & leisure
Focus on service, quality &
consistency
Unique Feature
Conference facilities
F&B concept
Fitness zone
REGIONS
HOTELS
*Subject to country, local costs and conditions
Asia Pacific
115
North America
495
EMEA
195
Latin America
25
TOTAL
829
*based on number of rooms under Ramada Worldwide
WWW.RAMADA.COM
WWW.FACEBOOK.COM/RAMADA
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RAMADA ENCORE ****
…simpl y bet ter
Construction
New Build - Hard spec
Location
Urban and mixed use development
Key Cost
US$70,000*
Operation
Select service
Room Size
19.5 - 22sqm
Consumer Base
60 - 70% business
Key Features
Meeting rooms
WIFI
Bar
Specialist coffee
Unique Feature
The Hub
glass panelled bathroom pod
Contemporary wooden floors
*Subject to country, local costs and conditions
REGIONS
HOTELS
Asia Pacific
115
North America
495
EMEA
195
Latin America
25
TOTAL
829
*based on number of rooms under Ramada Worldwide
WWW.RAMADA.COM
WWW.FACEBOOK.COM/RAMADA
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SUPER 8 ***
S ee you along the way
Construction
New Build - Hard spec
Location
Urban & Transport
Key Cost
US$50,000*
Operation
Self-serve drinks and snacks
Room Size
16 - 18sqm
Consumer Base
50% leisure | 50% business
Key Features
WIFI
24 hour reception
Unique Feature
Zoned Living
*Subject to country, local costs and conditions
REGIONS
HOTELS
Asia Pacific
597
North America
1840
EMEA
1
Latin America
2
TOTAL
2,436
*based on number of rooms
WWW.SUPER8.COM
WWW.FACEBOOK.COM/SUPER8
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OWNER BRANDS
CHAO also develops owner brands, including:
•
Marketing Manual - access to a global representation network,
Reservation system, loyalty programs, guest feedback program,
marketing plan template
•
Database - developed customer resources
•
Design Manual - modern and appropriate hotel designs
•
Hotel Operation System - effective and advanced technology
•
Operation Manual (P&P) - professional international management
with a proven track record
•
Recruitment and Training Manual (SOP) - ample access to human
talent and the resources to develop them to an international
standard
•
Audit Manual - maintain standards Quality Assurance Program
Manual - improvement program
13 properties and 4,290 rooms, 150 serviced apartments and 655 Villas in Vietnam
1as of June 30, 2014
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RUSSIA / UKRAINE
SALES &
MARKETING
SCANDINAVIA
UK
POLAND
GERMANY
CANADA
FRANCE / BELGIUM
SPAIN
SWITZERLAND / AUSTRIA
ITALY
IW GDS code chain
KOREA / JAPAN
Connected to Sabre, Amadeus, WorldSpan, Galileo
USA
500,000 travel agents
MIDDLE EAST
International sales call centre
Guest feedback program
14 sales offices
CHINA / HONG KONG / VIETNAM / THAILAND
PMS interface
Yield & revenue management
Mass email campaign
Preferred negotiated commission with OTA
Direct Bookings | Walk-in guests
Direct Contracts (Corp., Gov., Travel Agent)
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CLIENT LIST
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The Ananti Club Seoul, South Korea
New World River Cruise Ships Yangtze River, China
The Chedi Chiang Mai, Thailand
New World Strand Hotel Yangon, Myanmar
The Chedi Club At Tanah Gajah Bali, Indonesia
New World Victoria Hotel & Apartments, Hong Kong
The Chedi Muscat, Oman
Oberoi Al Rashed Hotel Baghdad, Iraq
The Chedi Ubud Bali, Indonesia
Oberoi Hotel Mosul, Iraq
Celadon Palace Hotel Hue, Vietnam
Oberoi Hotel Damman, Saudi Arabia
Co May Resort Phu Quoc Island, Vietnam
Oberoi Hotel Mumbai, India
Convention Center Frankfurt, Germany
Oberoi Hotel, Singapore
The Detai Resort Langkawi, Malaysia
Oberoi Resort Bali, Indonesia
Fuchun Resort Hangzhou, China
Penta Grand Hotel Nuremberg, Germany
Furama Condo Hotel Nha Trang, Vietnam
The Puli and Spa Shanghai, China
Furama Resort Ho Coc, Vietnam
Regal Meridien Hotel, Hong Kong
Furama Resort Danang, Vietnam
Regal Riverside Hotel, Hong Kong
Furama Caravelle Hotel Ho Chi Minh City, Vietnam
Regent Hotel Jakarta, Indonesia
Furama Hotel Shenyang, China
Regent Place Xian, China
Furama Majestic Hotel Nanning, China
Regent Hotel, Montenegro
Furama Hilton Hotel Nanjing, China
Rose Valley Residences Hanoi, Vietnam
Green House Condominiums Ho Chi Minh City, Vietnam
T8 Restaurant Shanghai, China
Imperial Hotel & Apartments Vung Tau, Vietnam
The Sukhothai Bangkok, Thailand
The Lalu Nantou, Taiwan
Saujana Resort Kuala Lumpur, Malaysia
The Legian Resort & Club Bali, Indonesia
Sun Spa Resort & Villas Quang Binh, Vietnam
The Nam Hai Resort Hoi An, Vietnam
Vinpearl Resort Nha Trang, Vietnam
New Imperial Hotel Hue, Vietnam
Vinpearl Resort Phu Quoc Island, Vietnam
New World Hotel Ho Chi Minh City, Vietnam
Vinpearl Resort Hoi An, Vietnam
New World Jing Guang Hotel/Apartments/Offices Beijing, China
Vinpearl Luxury Nha Trang, Vietnam
New World Renaissance Hotel, Hong Kong
Vinpearl Luxury Danang, Vietnam
New World Renaissance Hotel Yangon, Myanmar
Wyndham Condo Hotel Nha Trang, Vietnam
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THAILAND
M: +66 834 830 999
O: +66 2679 6911
E: [email protected]
179 Bangkok City Tower 30/F,
South Sathorn Road, Sathorn,
Bangkok, Thailand 10120
VIETNAM
M: +84 90 33 41 888
O: +84 8 3832 8888
F: +84 8 3822 9999
Bitexco Financial Tower 46/F,
2 Hai Trieu Street, District 1,
Ho Chi Minh City, Vietnam www.chaoglobal.com
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CHAO GLOBAL