MAN ServiceContracts brochure

Also
le for
availab E.
MAN TG
MAN ServiceContracts.
No more variable costs.
1
Protect yourself against the risk of unexpected
repair costs and relieve the burden on your
administrative team by choosing an MAN service product. MAN service products give you
the freedom to focus fully on your core business. Good to know: MAN Service­Contracts
and extended warranties are valid throughout
Europe. With over 1,500 MAN Service Centres
at your disposal, you can rely on expert assistance.
2
3
Security that pays off.
All the MAN ServiceContracts in detail.
Do you need more cover?
Your options for MAN ServiceContracts.
Our three contract models have been designed especially for you. For your needs. For your requirements. For your job.
Decrease costs, increase performance: this is how to create efficient fleets. Whether you opt for the MAN ServiceContract Comfort, the more comprehensive
ComfortPlus package or the ComfortSuper full-service contract, MAN has the perfect efficiency solution for all your needs.
Comfort.
The MAN ServiceContract Comfort covers all service and
inspection work listed in your vehicle’s maintenance record.
MAN also manages the contract for you, relieving you of the
organisational and administrative burden. Your guarantee
and goodwill rights are of course retained.
ComfortPlus.
Building on the MAN ServiceContract Comfort, ComfortPlus
includes the MAN driveline guarantee which, if required, can
be upgraded to the MAN overall vehicle guarantee.
ComfortSuper.
As a maintenance and repair contract, the MAN Service­
Contract ComfortSuper covers all service and inspection
work within the scope of regular maintenance, as well as all
wear-and-tear repairs and repairs to the overall vehicle. The
contract therefore provides comprehensive cover for all the
cost-intensive components of your vehicle that come under
particular stress.
And with this full-service contract you of course no longer
need
to worry about the administrative burden of managing the
contracts – MAN takes care of all this on your behalf.
MAN ServiceCare®.
MAN ServiceCare® is proactive mantenance management. The MAN Service Center takes over
coordination and management of the vehicle service appointments. The forward-looking planning
and intelligent bundling of maintenance appointments supports reducing major costs and vehicle
downtime. To take advantage of MAN ServiceCare® the vehicle must be equipped with MAN
TeleMatics® and have an enabled service package. All service-relevant data
is transmitted online to the MAN Maintenance Data Portal.
This is how due maintenance, preventative
wear-and-tear repairs and repair stop
scheduling is closely coordinated with
customer needs.**
Wear & Tear Repairs
Extended Warranty
Driveline*
Focus on your core business.
We'll look after the rest.
Legal measures
◾◾
All routine inspections required by government legislation to
ensure that vehicles are in good working order
◾◾
Main, exhaust gas and safety inspections
Top-up quantities
◾◾
◾◾
Fluids and lubricants between maintenance checks in accordance with maintenance record
Scope can be chosen individually
Flawless mobility at a fixed price guaranteed.
Handle your orders with ease.
MAN breakdown service
◾◾
Support provided by a breakdown assistance vehicle
◾◾
Flat rate fee for travel time with MAN Service Mobile24
◾◾
Towing costs to the nearest MAN workshop
◾◾
Mobility across Europe at a fixed price
Tyre service
◾◾
Replacement and fitting when minimum tread depth is reached
◾◾
Balancing
◾◾
Pro-rata costs in the event of damage
Proactive
Maintenance
Management
* The extended warranty driveline can be upgraded to cover the overall vehicle.
** MAN ServiceCare® is only available for MAN trucks not including MAN TGE. As from 08/2016.
Maintenance & Service
Maintenance & Service
Maintenance & Service
Contract
Management
Contract
Management
Contract
Management
Comfort
Maintenance
ComfortPlus
Maintenance & Extended
Warranty Driveline
Attachment and installation options
Every business has its own demands.
We are committed to supporting you with yours.
Refrigerating units
◾◾
Depending on the type of MAN ServiceContract chosen:
◾◾ Maintenance work in accordance with the manufacturer's
specifications
◾◾ Wear-and-tear repairs
◾◾ Legal measures
◾◾
Available for all certified manufacturers
Liftgate
◾◾
Depending on the type of MAN ServiceContract chosen:
◾◾ Maintenance work in accordance with the manufacturer's
specifications
◾◾ Wear-and-tear repairs
◾◾ Legal measures
Pick-up and delivery service
◾◾
MAN ServiceCare®
4
Entire Vehicle Repair
Mobility options
General options
Vehicle pick-up and delivery service from the customer's
agreed location to the MAN Service Centre for routine
­maintenance and wear-and-tear repairs
ComfortSuper
Maintenance & Repair
including Wear-&-Tear
5
Service contracts you can count on.
The benefits at a glance.
What are your advantages of a MAN ServiceContract? In short, it saves you time, money and worry. But why not
have a closer look at the wide range of advantages and benefits listed here?
We give you absolute planning and costing security.
A service contract with MAN and fixed service intervals
spare you any unwelcome financial surprises, considerably
reducing the risk of unforeseeable costs for unexpected
repairs to older vehicles. Optimally configured vehicle
technology also means noticeable fuel savings.
➜➜
We ensure your vehicle is always in excellent condition.
Professional maintenance and repairs performed by trained
MAN workshop staff are the name of the game. Only by
offering this service can we guarantee maximum safety
and functionality for your MAN vehicle. What's more, the
exclusive use of MAN Genuine Parts and MAN Genuine
Parts ecoline increases the value of your MAN vehicle.
➜➜
6
“One-stop shop”: everything from a single source.
Regardless of whether you need maintenance and repair
work to be carried out on your MAN vehicle or body –
you're in good hands at your MAN Service Centre. We
handle everything for you, including maintenance work,
invoicing and clarifying guarantee and goodwill requests
with you. The best thing about it? A single point of contact
noticeably relieves the administrative burden and saves you
time and money.
➜➜
We minimise vehicle downtimes.
With preventive repairs and smooth processes we have
one main concern above all else: achieving a distinctly
higher level of operational safety for your MAN vehicle. For
you this means high availability on the one hand and an
additional cost saving on the other, all in all clearly enhancing efficiency in your company.
➜➜
Profiting over the long term:
Reduced life cylce costs for MAN vehicles.
Newest generation MAN Motor + MAN Genuine Oil =
Extended oil change intervals and highly extended
lifetime of Diesel particulate filter.
7
MAN extended warranties.
The services for trucks, vans, buses and
coaches at a glance.
What is the scope of MAN repairs for the driveline? *
All parts at a glance.
Engines
MAN makes life easier. Guaranteed. MAN vehicles enjoy a warranty of two years on the driveline and
one year on the complete vehicle or even two years on the complete vehicle for MAN TGE – and all
this without any mileage restrictions. For TGX and TGS with 4×2 or 6×2 wheel configurations, the
extended warranty on the driveline applies for up to three years or a maximum mileage of 450,000
km. Guaranteed peace of mind and outstanding value.
Engine case
With oil sump, cylinder liners, timing case with gears, PTO engine
Cylinder head
With valve parts, valve guide, head gasket
Crankshaft drive
With crankshaft, crankshaft bearing, connecting rod, connectingrod bearing, piston with piston rings and piston pin bearing,
torsional vibration damper, counterbalancing gearbox, V-belt
drive, ring gear on flywheel
Interaction of engine components
With camshaft and its bearings, camshaft drive, tappet, tappet
rods, rocker arm and its bearings
Injection system
With injection pump, injection pump drive, pressure lines, injection nozzle
Why not also take advantage of our attractive extended warranties on the driveline and the complete
vehicle:
◾◾ An individual extended warranty can be selected for each MAN vehicle based on the model,
application and mileage.
◾◾ For MAN TG vehicles, we offer an attractive complete vehicle warranty for four or five years.
◾◾ Municipal and heavy-duty vehicles with a gross train weight of more than 60t and MAN HydroDrive®
can benefit from the complete vehicle and driveline warranty.
◾◾ MAN and NEOPLAN buses and coaches also have access to the complete vehicle and driveline
warranties including all their benefits.
EDC control unit
Please contact your nearest MAN service outlet or sales representative for questions on extending
your warranty.
The MAN maximum warranty – it doesn‘t get
better than this: It is now possible to extend
MAN warranties up to 1,000,000 km. We guarantee to
provide you with total transparency regarding costs and
ensure you always travel safely and economically.
Driveline Repair
(excl. Wear & Tear)
Extended warranty
driveline
8
Repair
Entire Vehicle
(excl. Wear & Tear)
Extended warranty
entire vehicle
Turbo charger
With exhaust gas turbine, oil pipe, turbine wheel and shaft
Intake/exhaust manifold
With bolts and screws
Engine brake
EGR module
Cooling system
With coolant pump, fan/fan mounting, with MAN PriTarder®
Engine lubrication
With oil pump, oil pump drive, oil cooler, oil pipes
The driveline warranty will include the following
compontents from first quarter 2017: generator,
starter, exhaust gases after-treatment Euro 6 and air
compressor.
Manually operated gearbox
Transfer case
Gearbox housing
With housing cover
Shafts
With bearings, gears, synchroniser, drive flange
Splitter box
With housing, gears, shafts, synchroniser
Range-change group
With housing, planetary gear, bearings, synchroniser
Shifting devices in the gearbox
for splitter boxes and range-change groups
With gear lever, gear shaft, shift finger, shift rods, shift forks
including sliding blocks, locks
PTO
With housing, gears, shafts and bearings, shift sleeve, shift fork,
sliding blocks, seals
Lubrication system
With oil pumps, oil cooler
Hydraulic retarder
With housing, turbo chargers, bearings, pump
Gearbox housing
With gears, shafts, bearings, claw clutches, oil pump, driven and
drive flanges, compensation with lock, mountings and fasteners
AS Tronic control unit
Hydraulic gearbox (automatic gearbox)
Converter
With housing, pump and turbine rotors, bearings
Manually operated gearbox housing
With housing, gears, shafts, clutches, bearings, pumps, switch
wafer housing, oil sump, drive flange
Gearbox brake
Hydraulic gearbox brake
* Differing services for MAN TGE.
Rear axle and only driven front axle
Axle housing
With crown wheel and bevel gear including bearings, differential
housing with gears and shafts, differential lock with shift fork and
pneumatic cylinder, drive shafts, through-drive bearings, drive
flanges, oil pumps
Planetary gear
With housing, planetary set, bearings, cover
Differential
With housing, balance bearings
Propshaft
Propshafts
With vibration damper, intermediate bearing and mountings
Auxiliary brake (electrical/hydraulic)
MAN HydroDrive®
The following mechanical and electronic
parts (drive parts) are included in the driveline:
MAN HydroDrive® PTO, MAN HydroDrive® PTO inner
disc, MAN HydroDrive® PTO outer disc, MAN HydroDrive®
steering knuckle and MAN HydroDrive® wheel hub motor,
MAN HydroDrive® control unit, high-pressure lines, hydraulic pump/feed pump, air and oil cooler units, oil cooler for
MAN HydroDrive®, MAN HydroDrive® hydraulic pump on PTO,
pump block/valve block
9
9
MAN ServiceContracts.
No more variable costs.
10
11
Get more information on the Internet
www.man.eu/servicecontracts
MAN Truck & Bus AG
PO Box 50 06 20
80976 Munich, Germany
www.man.eu
D110.532 · BV 031601/EN · Text and illustrations non-binding.
We reserve the right to make changes in the course of technical progress.
All data in this publication was up-to-date at the time of printing.
MAN Truck & Bus – A member of the MAN Group