July 2014 - Swazi Bank

Transcription

ENGUNGWINI
Editor’s Foreword
The most significant accomplishment is the
successful introduction of the SwaziBank
Debit Card which is supported by
MasterCard. (See pages 6&7).
VISION
To be the first choice provider of
world class financial services
nationally and beyond.
It is on that premise that the Bank has been
able to finance a number of viable projects
as per its mandate to develop the economy
as well as look after the community it
operates within through its Corporate
Social Investment (CSI) programme.
MISSION
To continually exceed customer
expectations through:
•
The provision of excellent
and competitive financial
products and management
services
•
The offer of unique
memorable experiences
•
The professional
management and
administration of funded
projects
Through its CSI programme, the Bank
was able to host yet another successful
SwaziBank Cup tournament with the
slogan “Kusenjalo… .Washa-Thu!!” (Read
more on Pages 26-31).
The Bank’s aggressive and successful CSI
programme has seen it being conferred
with a PMR Diamond Arrow Award 2013
for being the institution doing most to
enhance Corporate Social Responsibility in
Swaziland. (Read more on Page 8).
DEAR READERS AND COLLEAGUES
It is that time once again when the
Engungwini News is published with
diversified coverage focusing on
activities of the Bank with its internal
and external stakeholders.
The Bank has had its fair share of
accomplishments
and
challenges
throughout 2013, but as a family we
are still marching on with one aim – to
make SwaziBank a first choice provider
of world class financial services nationally
and beyond – as enshrined in the Vision
Statement.
2
Engungwini Newsletter
On the sporting side, SwaziBank staff
travelled to Botswana on September 5 last
year to participate in the tripartite sporting
activities featuring Bank of Botswana (Bob)
and South Africa’s Industrial Development
Company (IDC).
The games were played at Gaborone on
September 6 and 7, and we were all back
on September 8. (See more on Pages 32
and 33).
Your favourite picture spread “Roving Eye”
is featured on Pages 20 and 21.
Enjoy your read!
By Phesheya Vilakati
Public Relations Officer
CORE VALUES
•
World class service
•
World class quality
•
Speed: on time – every time
•
Ethics
•
Passion
HEAD OFFICE
Umlunguzi WeNdlovu Building
Gwamile Street, Mbabane
P.O. Box 336, Mbabane H100,
Swaziland, Southern Africa
Telephone: +268 2409 5000
Fax: +268 2404 2550
e-mail: [email protected]
Website: www.swazibank.co.sz
News
ENGUNGWINI
“Lukhele promised that he will take his new
responsibility with full commitment and
further do his best at all times.”
NEW SWAZIBANK MD APPOINTED
EXECUTIVE Manager Corporate
Services Zakhele Lukhele has been
appointed SwaziBank Managing
Director (MD) with effect from April
1, 2014.
Lukhele joined SwaziBank in 2004 as
General Manager Financial Services,
responsible for credit functions and
insurance business where he headed
asset finance, venture capital and
empowerment fund, SMME development
and Small Scale Guarantee Fund.
In 2010, he was appointed Executive
Manager Corporate Services, a position
he held until his appointment as MD.
Lukhele joined the Central Bank of
Swaziland (CBS) in 1981 and worked in
various departments until 1993.
He worked as supervisor in the Exchange
Control Department and thereafter as an
Economist in the Research Department.
He was later promoted to Senior
Economist and also acted as Research
Manager in that department.
From 1994 to 2004, Lukhele worked
for Swaziland Railway (SR) as Market
Research and Development Manager
and thereafter as Corporate Planner and
Board Secretary.
Lukhele holds a Master of Science in
Economics from the University of Illinois
in the United States of America (1990);
Bachelor of Arts in Economics from the
University of Botswana and Swaziland
(1980) and a post graduate Diploma in
Advanced Banking from the University of
Johannesburg (2005).
Speaking during a Media Conference
where his appointment was announced
by the Minister of Finance Martin
Dlamini, Lukhele promised that he
will take his new responsibility with full
commitment and further do his best at
all times.
He thanked Government for trusting him
to take up this challenging position.
He also thanked customers and staff for
being calm and loyal to the Bank during
the period when the institution had no
substantive MD.
Minister Dlamini acknowledged that
Lukhele’s new position was a mammoth
task which he (Dlamini) was optimistic
that the new MD will successfully execute.
3
ENGUNGWINI
Column
FROM
FROMTHE
THEMDÊS
MDÊSDESK
DESK
I
feel honoured to be appointed the Managing Director of the Bank at
this point in time. It is indeed a great challenge and one that I take with
full commitment. I do not for a second underestimate the magnitude of
the responsibility before me. I wish to thank the outgoing Board and His
Majesty’s Government for the trust that they have bestowed on me. I also
wish to thank staff for the support and congratulatory messages. I hope
that we will continue to work together to take this bank further in the path
of progress.
Despite the difficulties of the past year while the Board worked on filling
the position it was still a year of progress, and one in which we all held
together to keep the Bank going. For this I wish to thank the bank’s staff
for being calm and focusing on their work. While Mr. Enock Mavimbela,
Ms. Babhekile Matsebula and myself acted in the position at different
times we were able to get support from the staff. The Board also
acted with diligence in ensuring that continuity and stability was
maintained. We should also be grateful to our customers who
also continued to support the bank.
We should also not forget my predecessor, the late Stanley
Matsebula, for the good work he did in steering the Bank
from difficult times to what it is now. As I take over I have
ample confidence in the resilience and continuity of
the bank as a business. There are of course still
many challenges but a good foundation is there
to build on. It is up to us, the employees of
the bank to ensure that we work together
and focus on a better future for the Bank.
Taking the bank forward is our collective
responsibility and I hope that we support
each other and work hard.
4
When I joined the bank, just over ten years
ago, it was just a few years from its re-launch.
The process of change was already in motion
and moving fast. Since then there has still
been immense change in both operations and
personnel at all levels. It is inevitable that during
my time as Managing Director the Bank will
continue to change to remain relevant to the
times while keeping and fulfilling its mandate.
However, I am confident that we have a carefully
recruited and well qualified workforce and the
physical assets and systems to compete in the
banking sector.
We have rolled out a variety of other products
including Khululeka, Siphephelo, Insika
Savings, Siyakhula, Silulu in our quest to
offer our clients a variety of products. SMS
notification was also introduced. There has
been quite a lot of activity. However the success
of our products, systems and assets boil down
to our attitude and ability to work together and
offer a memorable service.
Sometimes we forget that the legal name
for the bank is Swaziland Development and
Savings Bank. The
“Development” in
Some of our major changes have included our name is what
the acquisition of ATMs (in 2005) and the differentiates from
introduction of a new banking system, Globus. the other banks.
The banking industry is constantly changing Development should
and such change is gaining momentum, be taken for what it
particularly in electronic banking. It is important is: being an engine
that we move with our customers although we for the economic
should not forget our responsibility to provide growth of the country.
accessible banking to all sectors of society and That is a huge
the unbanked. It is with satisfaction that we have responsibility
and
recently launched a debit card in partnership the reason the bank
with MasterCard that will make us competitive. was established, and
A lot of hard work was put in acquiring and one we should strive
rolling out the product. It is a base on which for. Let us roll our
to launch other electronic products and at the sleeves.
same time cater for the unbanked.
By Zakhele Lukhele,
SwaziBank MD
5
ENGUNGWINI
News
SWAZIBANK LAUNCH
SWAZIBANK has introduced a Debit Card which enables card holders
to access their funds anywhere in the world through a MasterCard
supported Auto Teller Machine (ATM) or do Point of Sale (PoS) transactions.
Speaking during the launch at the Royal Swazi Sun Convention Centre on
Thursday 12th of June 2014, Managing Director Zakhele Lukhele described
MasterCard as a leading global banking solution provider that makes payments
safe, simple and smart.
Then
The
he n A
Acting
ctit ng
g MD,
MD Zakhele
Zakkhe
Za
hele
hele
e Lukhele,
Lu hel
Luk
ele,
el
e,
making
ma
mak
i g his
in
ing
hiis remarks.
h
rrema
ema
arks
rks.
rk
“The new SwaziBank Debit Card is accepted worldwide in more than 36.9
million MasterCard supported Auto Teller Machines (ATMs), and it can also be
used for Point of Sale (PoS) transactions in over 210 countries,” he said.
He noted that the Bank’s services so far have been accessible only in Swaziland,
making it impossible for customers to access their funds when they are out of
the country.
“The Bank was obliged to address this by soliciting a banking solution that will
allow our customers to access their funds across borders. This challenge was
identified as part of the Bank’s Strategic Plan and that is how the partnership
between SwaziBank and MasterCard was born,” said Lukhele.
Acting Prime Minister Senator Paul Dlamini receives his gift
from the MD Zakhele Lukhele.
6
Branch managers listening to speeches.
Pupils from Sydney Williams Prima
guests.
News
ENGUNGWINI
HES DEBIT CARD
The MD said he was
was optimistic that thee
SwaziBank Debitit Card will contributee
towards the country’s
ou
untry’s economic growth
and also afford
ffo
ord our customers thee
necessary convenience,
on
nvenience, efficiency and
peace of mind
nd
d when transacting.
“I believe that
th
hat with the SwaziBankk
Debit Card
d we have taken the rightt
step towards
ds providing world classs
financial services
rvices as enshrined in ourr
Vision Statement,”
ment,” he said.
Lukhele furtherr mentioned that the new
w
cards can be used
sed in any ATM or PoS
displaying any of MasterCard, Maestro orr
Cirrus brand marks.
“In the event a customer experiences problems when
n using the new card, he orr
she can call 24095555 for fast and efficient assistance,”
ncce,” he said.
“The Bank has bigger plans pertaining to electronic
nic banking as it aims to
increase products in the Electronic Banking platform.”
m.”
ary School welcoming
Minister of Finance Martin Dlamini receives a gift from
SwaziBank MD Zakhele Lukhele.
MasterCard’s Kenneth Mokoena (2nd left) and Charlton
Goredema (2nd right) pose with ushers Bongiwe Sigwane,
Simphiwe Mngomezulu and Zodwa Ncongwane.
7
ENGUNGWINI
Awards
SWAZIBANK WINS INTERNATIONAL AWARDS
SWAZIBANK was conferred with a total of five
international awards in 2013.
The Bank won four Professional Management Review
(PMR) Awards and one Global Trade Leaders’ Club
(GTLC) Award.
T
he Bank received a Diamond
Arrow award, two Golden
Arrow awards and one Silver
Arrow award from PMR as follows;
•
Diamond
Arrow
–
Companies/Institutions
Doing Most To Enhance
Corporate
Social
Responsibility (CSR).
•
Golden Arrow – Business
Banking.
•
Golden
Arrow
–
Companies/Institutions
Doing Most To Enhance
and Promote Sustainable
Development.
•
Silver Arrow – Personal
Banking.
The Bank was conferred with these
awards during a PMR Africa Leaders
and Achievers Awards breakfast
at Royal Villas on Monday 18th of
November 2013.
The awards were received on behalf
of the Bank by the then Acting
Managing
Director
Babhekile
Matsebula, together with Executive
Manager
Marketing
Lindiwe
Shongwe and Executive Manager
Corporate Business Nozizwe Mulela.
8
In an interview after the awards
ceremony, Matsebula said the
awards were evidence that the
Bank has played a major role in
the development of the country’s
economy.
“It shows that we are leaders in
economic development, and that is
what our shareholder (Government)
expects from us,” she said.
Matsebula further attributed the
awards to hard work by management
and staff.
SwaziBank then Acting Managing Director Babhekile
Matsebula (centre) holding two of the four PMR
Awards conferred on the Bank, whilst Executive
Manager Corporate Business Nozizwe Mulela (left)
and Executive Manager Marketing Lindiwe Shongwe
hold one each.
Meanwhile, the Bank was also
conferred with the International
Award for Leadership in Image &
Quality by GTLC on Monday 2nd of
December 2013 in Madrid, Spain.
The award was received on behalf
of the Bank by Senior Legal AdvisorLitigation Sifiso Mdluli.
SwaziBank has won several PMR
Awards in 2007, 2008, 2009 and
2012. The Bank has also won two
GTLC Awards in 2012 and 2013.
Senior Legal Advisor - Litigatian Sifiso Mdluli receives
the International Award for Leadership in Image &
Quality in Madrid, Spain.
News
ENGUNGWINI
E400, 000 FOR SCHOOLS MUSIC COMPETITION
Left to right; Under Secretary in the Ministry of Education & Training Macanjana Motsa,
Secretary General of the Swaziland Schools Choral Music Association (SSCMA) Sithembiso
Dlamini, SwaziBank Managing Director Zakhele Lukhele and SSCMA Chairman Khona
Dlamini.
SWAZIBANK has sponsored the 2014 Swaziland
Schools Music Competition with a total of E400, 000 as
the annual event reaches its 10th year since inception.
The sponsorship is made up of E280, 000 for the competition
and E120, 000 to cater for the 10th Anniversary activities such
as an orchestra.
SwaziBank Managing Director Zakhele Lukhele announced
that the main sponsorship was E580, 000 over two years,
which meant E280, 000 in 2014 and the same amount for
2015.
“The 2014 competition is an important milestone because it
is the 10th anniversary of the sponsorship. We will, therefore,
do things differently,” he said during the launch of this year’s
competition at the SwaziBank Auditorium on Tuesday 27th of
May 2014.
He added: “The competition has an exciting line-up which
will include an orchestra for Champ of Champs choirs. We
have also been assured of the presence of the Afro Tenors
group during Champs of Champs completion, and also the
introduction of soprano and alto soloists for primary school
competitions, to mention but a few.”
The MD also mentioned that a new tagline for competition
was solicited to mark the competition’s 10th anniversary.
Lukhele said a number of potential taglines were submitted by
pupils from various schools and the winning tagline was “10
Years of Flawless Music”.
He further presented the pupil who came up with the tagline,
Thandolwethu Mamba of KaBoyce High School, with E1, 000
cash.
Lukhele announced that a team from the Bank will be
strategically placed at the competition venues to help with the
opening of Siyakhula Savings Account.
“This account is a product for children, which is aimed at
inculcating the culture of saving from an early age. During the
competition you can open an account instantly without having
to visit a SwaziBank branch,” he said.
Under Secretary in the Ministry of Education & Training
Macanjana Motsa said the ministry supported the Bank’s
vision in sponsoring the competition.
“The vast experience accumulated since the inception of this
activity over the years is admirable. We commend the Bank for
this invaluable sponsorship,” she said.
The competition started on Saturday 7th of June 2014 and
finished on Sunday 22nd of June 2014.
SwaziBank MD Zakhele Lukhele
delivering his speech.
Thandolwethu Mamba of KaBoyce High School
receives E1, 000.00 from SwaziBank MD Zakhele
Lukhele for coming up with a new slogan for the
10th anniversary of the competition.
9
ENGUNGWINI
Wellness Column
MISTAKES SEPARATED OR DIVORCED PARENTS MAKE
Breaking up is hard to do, and it may
be especially hard for kids. Kids of
separated parents can feel they’ve
been hit the hardest by the end of their
parents’ relationship. Some are asked
to broker peace between warring exes,
even as they are grieving the loss of a
parent who has abruptly moved out.
Others must deal with parents who
suddenly can’t cope with everyday
tasks, like making dinner or helping
with homework.
Many children carry the battle scars of
divorce well into adulthood, wounds that
never needed to be inflicted in the first
place. But broken-up spouses can help
stop the damage by managing their own
behavior before the ink dries on the divorce
papers. Family and divorce expert M.
Gary Neuman, LMHC, gives exes pointers
on how to split up without emotionally
destroying their kids.
10
1. Don’t make your child the messenger
“Too many parents attempt to communicate
through their children,” Neuman says,
“which causes undue emotional stress
on them and forces them to negotiate
a situation their own parents could
not handle”. Email is an excellent tool
nowadays to communicate with your exspouse. It allows you to specifically discuss
the practicalities of raising your child
without detouring into negative areas and
opening old wounds. It also provides a
recorded message, admissible into court,
so parents tend to be more careful when
using it.
“If you want or need to speak with your ex
over the phone or in person, be focused
and stay on task, and most important,
don’t swallow the bait if he or she descends
into anger. Simply say, ‘I appreciate your
feelings, but I am here to discuss our child’s
school assignment.’ Take the high road.
“Your child’s emotional health depends on
it.”
2. ... or your therapist.
“Teenagers like to feel in control, and
divorce turns their world upside down,”
Neuman says. “Don’t fall into the trap
of sharing divorce details or your angry
feelings about your ex with your older kids.
Their own anxiety and need for control
causes them to be ‘understanding’ of what
you’re going through, but you need to be
the parent. Get outside help for yourself,
get therapy if necessary, and maintain those
boundaries. Making your child your cohort
is wrong and does them damage.”
3. Try to “get” your kid.
“Kids need to feel as if they are understood,”
Neuman says, and after a divorce their
feelings may be in turmoil. “Listen to them.
Don’t tell them what to think. And it might
be difficult, but never criticize your ex, it’s
a criticism of your child, who, of course, is
50% of your ex-husband or wife. Respond
specifically to what they are telling you.
Say, ‘It sounds like you are feeling sad/
mad/upset about meeting your dad’s new
girlfriend, is that right?’ As a parent, you
don’t have to have a solution. You just need
to hear them.
“And don’t editorialize. You can suggest
your child write down his feelings and share
them with your ex, but only if the child
wants to do so. Stay trained on your child’s
feelings, not yours. Healing comes through
a loving connection and from feeling
understood.”
4. Avoid the third degree.
“I tell parents to treat their child’s weekend
away with their ex-spouse as if the child
has just visited an aunt or uncle,” Neuman
says. “Saying nothing will leave your child
stressed, as if he must compartmentalize
both worlds and tiptoe around this other
experience. On the other hand, grilling
the child puts him squarely in the middle,
which is an impossible position emotionally.
So ask your kid fun and general questions,
which diffuses tension. And then let it go.”
By Eunice Malaza
News
ENGUNGWINI
SILULU PERSONAL LOAN REVAMPED
T
HE Silulu Personal Loan Account has
been revamped to assist existing
and new customers who have bonds
with the Bank to access loans to cater for
needs such as school fees, renovations and
acquisition of new furniture.
Speaking at the product launch, the then Acting
Managing Director Babhekile Matsebula
attributed the restructuring of the
product to the Bank’s willingness
to listen to its customers’ needs
and suggestions and strive to meet
these.
She said the ever changing and
demanding
socio-economic
status of the world brought
challenges to life hence the
need for good and appropriate
financial products and services.
“It is on that premise that
as a financial institution we
always have to be ahead in
the provision of appropriate
banking solutions and services
to meet the ever growing needs
of our present and prospective
customers,” said Matsebula.
In his presentation, Executive
Manager Operations Enock
Mavimbela mentioned that
Silulu Personal Loan was tailormade for customers who have
urban housing loans with the
Bank.
He said this was a re-advance facility whereby
a customer can borrow the difference between
the current market value of the property and the
balance remaining on the housing loan.
For instance, if a customer has a balance of
E100, 000 on his/her housing loan and the
market value of the house or property is E400,
000, he/she is eligible to borrow up to E300,
000 (the difference) subject to ability to repay.
Mavimbela further stated that the maximum
repayment period was now aligned with the
remainder of repayment period for the principal
housing loan.
For instance, if a customer had eight years
remaining to repay housing loan, the repayment
period of the Silulu Personal Loan will be eight
years.
“However, clients are at liberty to repay the
loan over a shorter period than allowed,” said
Mavimbela.
On new customers who would like to access this
facility, Mavimbela said bond-free properties
can be bonded to the Bank to access this loan
product.
11
ENGUNGWINI
News
6 TRAINED IN CUSTOMER RELATIONS
SIX staff members were trained in Customers Relations
Management during a workshop by SADC-DFRC in May
2014.
The workshop, which was attended by
participants from other financial services
organisations, was held at the Happy Valley
Resort & Casino from May 14 to May 16,
2014.
SwaziBank staff members who attended the
workshop were Makhosazana Shongwe,
Nkosinathi Silombo, Simiso Masuku,
Phumlani Gama, Thabsile Hlophe and Sifiso
Masinga.
SwaziBank Managing Director Zakhele
Lukhele officially closed the workshop and
handed out certificates to participants.
Speaking during the closing ceremony,
Lukhele said regular training was important
because customers were now more
knowledgeable, demanding and also aware
of their rights.
He said customers are the lifeblood of any
organization - be it a global corporation
with thousands of employees and a multibillion dollar turnover or a sole trader with a
handful of regular customers.
“As service providers, customer service is our
differentiating factor, one that puts us on the
competitive edge if executed effectively and
efficiently,” he said.
12
“Our ability to build long lasting relationships
with our customers ensures repeat business
and success of institutions. By forming
individualised relationships with customers,
we aim at improving customer satisfaction
and maximizing profits.”
Nkosinathi Silombo receives his certificate
from SwaziBank MD Zakhele Lukhele.
Makhosazana Shongwe receives her certificate.
Lukhele said through that process, we are
able to identify the most profitable customers
and provide them with the highest level of
service.
He also mentioned the need to provide
employees with the necessary information
and processes to know, understand and
identify customers, and effectively build
relationships between their company and its
customer base.
The MD further said Customer Relationship
Management can have a major impact on
an organization through shifting of focus
from product to customer and streamlining
the offer to what the customer requires, not
what the organization can make.
“We want to integrate our customers in our
business operations and form a relationship
that is deeper and wider than the
traditional ‘arms-length’ supplier-customer
relationship,” said Lukhele.
“Therefore, our customers have become
our integral and most important stakeholder
which influences our bottom line at the end
of the day.”
Phumlani Gama receives his certificate.
Thabsile Hlophe receives her certificate.
Simiso Masuku gets his certificate from the MD.
Sifiso Masinga receives his certificate.
ENGUNGWINI
ELECTRONIC BANKING
DIVISION TEAM
Profile
Genius Sihlongonyane
Electronic Banking Manager
Roman Dlamini
Electronic Banking Officer
Pholile Mndzebele
ELECTRONIC BANKING DIVISION
A new department known as Electronic Banking Division
has been established within the Bank.
The division was created primarily to oversee the Bank’s
electronic banking offerings and chart the way forward
as the Bank ventures into the world of electronic banking.
In an interview with Engungwini News, Electronic Banking
Manager, Genius Sihlongonyane, had the following to say;
Engungwini News (EN): What are the core responsibilities for the division?
Genius Sihlongonyane (GS): The new debit card is the first
product that the department is introducing, with more to
come in line with the Bank’s strategy to improve its electronic
channels offerings. The core responsibilities for the department
are card production, reconciliation, fraud monitoring, chargebacks and handling customer queries.
EN: What are the advantages of the new debit card to the customer?
GS: The key advantages of the new debit card are the ability
to transact anywhere in the world through MasterCard
supported Point of Sales (POS) terminals and Auto Teller
Machines (ATMs), and also the improved security on the Chip
card versus the previous cards we had. Also the safety of not
carrying cash will be a plus for our customers.
EN: What are the advantages of the new debit card to the Bank?
GS: The Bank will now be able to retain and acquire more
Neliswa Dlamini
Thembumenzi Mamba
Nomsa Dlamini
customers through this new product. Previously our customers
were multi banked due to services offered by other banks.
EN: How many transactions on Merchant POS are allowed per day?
GS: Customers are allowed a maximum of eight transactions
per day using POS which are also tied to the daily limit to
reduce fraud.
EN: In the event a debit card fails to transact at POS, what would you advise
customers to do?
GS: Debit cards fail due to several reasons mainly unavailability
of network to connect to the host system for authorisation of
the transaction. Customers should mainly request tellers to
check on the network for the POS and then try to do the
transaction again. As a bank we have improved our networks
to be able to handle more transactions at a faster speed and
such occurrences have been reduced. Also, customers should
call our hotline number +268 24095555 to report problems
which we can then trace and resolve.
EN: What future plans does your division have?
GS: Future products are in the pipeline and will include
completion of the MasterCard product by rolling out our
own POS, pre-paid services, cellphone and internet banking,
and also partnerships with other companies to improve
the SwaziBank footprint. This will help improve customer
experience with SwaziBank through improved customer
services in the branches and allowing customers to do other
transactions electronically.
13
ENGUNGWINI
Customer Service Column
MEASURING CUSTOMER
SATISFACTION
C
ustomer satisfaction is quite a
complex issue and there is a lot
of debate and confusion about
what exactly is required and how to
go about it. With the phenomenal
increase in the country’s population
and the increased demand of banking
services, speed, service quality
and customer satisfaction are key
differentiators for each bank’s future
success.
Major overall satisfaction measure
consists of four subscales;
• General satisfaction – you feel happy
recommending the bank to a friend.
• Trust – you trust the staff at your branch
to do what is best for customers.
• Reliability – requests are carried out
right first time.
• Professionalism
–
staff
have
knowledge to deal with any queries
customers have.
14
It is far more difficult to measure the level
of performance and satisfaction when it
comes to the intangible expectations. One
of the ways to help obtain loyal customers
is by having products and services that
are so good that there is very little chance
that the customer requirements will not be
met.
Of course, one of the difficulties in
understanding true customer requirements
is that the customer can and will change
them without notice or excuse. Having a
good recovery process for a dissatisfied
customer is a very vital process for any
service organization.
Customer satisfaction measurement
helps to promote an increased focus
on customer outcomes and stimulate
improvements in the work practices and
processes used within the Bank.
However, there is a great deal of discussion
and disagreement in the literature about
the distinction between service quality and
satisfaction. The service quality school
view satisfaction as an antecedent of
service quality, satisfaction with a number
of individual transactions “decay” into an
overall attitude towards service quality.
The satisfaction school holds the opposite
view that assessments of service quality
lead to an overall attitude towards the
service that they call satisfaction.
We can recognise where we need to
make changes to create improvements
and determine if these changes - after
implementation - have led to increased
customer satisfaction.
“If you cannot measure it, you cannot
improve” so says Lord William Thomson
Kelvin.
By Simiso Masuku
ENGUNGWINI
Insurance Column
THE BANCASSURANCE DISTRIBUTION FRAMEWORK OF
SWAZIBANK
Integrative/ Generalist Model
he Bank uses the integrative or
generalist distribution model.
This is the non-risk participatory
distribution channel of ‘corporate
agency’, wherein the Bank staff
is trained to appraise and sell the
insurance products to customers.
T
Here the Bank as an institution acts as a
corporate agent for insurance products
at a fee or commission. This diversifies
the Bank’s income stream away from just
retail banking to a more stable revenue
base.
A corporate agent is an entity that is
empowered to function as a go-between
for various types of businesses. The
Bank, therefore, has received specifically
assigned rights and privileges from the
insurers (Metropolitan Swaziland and
SRIC) to conduct business on their behalf.
Among the several functions assigned as
a corporate agent is the ability to handle
financial matters on behalf of the client.
The insurance activity is deeply integrated
with the Bank’s processes. Insurance
products are distributed by lending units
and branch staff, supported by specialised
insurance advisers from the Insurance
Business Unit (IBU) for more sophisticated
products.
Theoretically, this offers “One Stop
Banking” and requires extensive training
of staff. Bank staff is supposed to know
details of all the insurance products on
offer. Staff is expected to follow the laid
down underwriting guidelines for each
product and when in doubt consult with
IBU for the necessary support.
Insurance products are fully integrated in
the Bank’s range of loan products and the
trend is for staff to sell a growing number
of insurance products that are becoming
further removed from its core business,
e.g. funeral, health, or non-life products.
Premium is collected by the Bank from
customers’ accounts held in that bank.
New business data entry is mainly through
the Bank branches and lending units.
The workflow between the Bank and the
insurance companies is monitored by the
IBU.
Bank Employees:
ank employees, particularly front line
officers, are important when it comes
to distribution. When they become
“passive” insurance sales agents or do
not actively generate leads, then the
bancassurer’s potential can be severely
impeded.
However, if Bank employees are used
as “active” centres of influence to refer
warm leads to IB, production volumes
can be very high and profitable to the
B
Bank. Bank managers at head office and
branch level have a decisive position to
play in this regard - to cultivate the culture
of cross selling and also motivate staff to
sell the bundled products.
Cultural issues in distribution
ankers and Insurers often come
from different business cultures.
There may be differences in
the way of thinking and business
approaches. These differences create
a communication and implementation
problem in bancassurance operations.
Banks are traditionally demand-driven
organizations with a reactive selling
philosophy. On the other hand, insurance
organizations are usually need-driven and
have an aggressive selling philosophy.
It has generally been observed that this
friction is counterproductive in the case of
SwaziBank. Since this is a crucial factor
for the success of the business venture, it
has to be confronted. Cultural differences
between banking and insurance industries
must be understood, respected and lived
with in order for the bancassurance
venture to succeed. This calls for a very
strong commitment by all stakeholders.
This commitment must be continuously
conveyed to all Bank employees.
The next issue will look at how cross
selling can impact positively on the overall
performance of the Bank.
B
By Robinson Hlophe
15
ENGUNGWINI
News
Siboniso Matsenjwa receives the 2nd Prize Ephraim Khumalo receives his Washing
of E10, 000.
Machine.
Bongani Manyatsi of Siphofaneni Enterprises receives the 1st
Prize of E15,000 from then Acting MD Babhekile Matsebula.
Rodgers Matsebula receives his
Consolation Prize of E250 cash.
Dolly Khumalo receives her Consolation
Prize of E250 cash.
CUSTOMERS WIN PRIZES
SWAZIBANK presented winners
of the Current Account Promotion
with prizes ranging from cash to
electric home appliances.
The Current Account Promotion was run
from October to December 2013 whereby
customers stood a chance to win prizes if they
opened a Current Account with a minimum
deposit of E1, 000 during that period.
Speaking during the prize presentation held
on Wednesday 15th of January 2014 at the
Bank’s Auditorium, then Acting Managing
Director Babhekile Matsebula congratulated
the winners.
She said the Bank was grateful for the support
given by the public in utilizing its various
banking products.
“A significant number of Current Accounts
were opened during this promotion at all
the Bank’s branches across the country as
you will realize that the winners come from
different branches,” she said.
16
“It is interesting to note that some people
deposited more than the minimum E1, 000
required to open this account and qualify for
the draw.”
She noted that the Bank has had successful
product promotions in the past and it was
happy that the public always responds
positively towards its promotions.
Matsebula said a Current Account came with
many benefits such as overdrafts and enables
one to make payments by cheque than to
carry large amounts of money which was
unsafe.
“My advice would be that continue making
regular deposits into your Current Accounts,”
she said.
Speaking on behalf the winners, Rodgers
Matsebula thanked the Bank for the
promotion.
He said the promotion showed that the Bank
was considerate of its customers.
THE WINNERS
Siphofaneni Enterprises 1st Prize
E15, 000 cash
Siboniso Matsenjwa
2nd Prize
E10, 000 cash
Sokhaya Mdluli
3rd Prize
LED television
Ephraim Khumalo
4th Prize
Washing Machine
Rodgers Matsebula
Consolation prize
E250 cash
Zodwa Dlamini
Consolation prize
E250 cash
Thabo Dlamini
Consolation prize
E250 cash
Penelope Mohale
Consolation prize
E250 cash
Mfanufikile Mashaba
Consolation prize
E250 cash
Dolly Khumalo
Consolation prize
E250 cash
News
ENGUNGWINI
2
1
3
1. Florah Fakudze receives her presents from Managing Director Zakhele Lukhele and Executive Manager Finance Zanele Dlamini. 2. Andreas Ndzinisa
receives his gifts from the MD and Nhlangano Branch Manager Christopher Nkambule. 3. Sheila Nhlabatsi receives her presents from Lukhele and Nkambule.
FLORAH, SHEILA, ANDREAS RETIRE
THREE senior staff members have
retired from the Bank.
These are Florah Fakudze, Sheila
Nhlabatsi and Andreas Ndzinisa, both
from Nhlangano Branch.
Managing Director Zakhele Lukhele hosted
a farewell function in honour of the three
retirees at the Boardroom on Wednesday
30th of April 2014.
Speaking during the function, Lukhele said
it was good for people to retire without
being pressurized to do so.
He noted that each of the three retirees
had served the Bank for more than 30
years.
“They are leaving with a wealth of
knowledge and history about the Bank. I
thank them for serving diligently without
disciplinary issues and misunderstandings,”
said the MD.
Nhlangano Branch Manager Christopher
Nkambule said he worked well with
Nhlabatsi and Ndzinisa, and further
wished them success in their individual
projects they would be doing during their
retirement.
Executive Manager Finance Zanele
Dlamini said Fakudze had continued to
be a dedicated employee yet energy levels
tend to drop when a person approaches
retirement.
Master of Ceremonies (MC), Enock
Mavimbela, warned the retirees to avoid
risky projects and partnerships with people
they did not know very well.
Nhlabatsi, who took early retirement as
she was due to retire in 2016, thanked
the Bank for helping her look after her
children.
She said she would focus on her piggery
business during retirement.
Fakudze said she would rest and travel
during retirement and not worry about
income generating projects because she
had invested well in property.
Ndzinisa said he will do a lot of farming
during his retirement.
17
ENGUNGWINI
Then Acting MD, Zakhele Lukhele,
making his remarks.
News
Manager Agribusiness Bhekizwe
Manager SMME Lucky Lukhele
Maziya presenting during the event. also made a presentation.
SWAZIBANK NETWORKS
WITH CUSTOMERS
SWAZIBANK has urged farmers to
approach it for agricultural loans as it
still has the capacity to finance such
projects.
Speaking at Ubombo Country Club on
Wednesday 14th of August 2013 during a
Networking Session between Bank officials
and customers, SwaziBank Managing
Director Zakhele Lukhele, who was acting
MD at time, said the Bank had the funds to
finance more farmers than it presently does.
He told current and potential customers from
the Lubombo region that SwaziBank had
numerous products and services which they
could utilize.
He mentioned that Siphofaneni Branch
had recently been upgraded from being an
agency to a fully-fledged branch.
“This means Siphofaneni Branch now
opens every day except for Sundays unlike
before when it opened only on Mondays,
Wednesdays, Fridays and Saturdays,” he said.
18
Manager Motor Vehicle Finance
Mfanafuthi Mabuza speaking at the
event.
Lukhele urged the audience to support
Siphofaneni and Matata branches and
assured them that they would get all the
products and services they required.
Lukhele said there were plans to establish a
bigger and more visible Matata Branch.
He also stated that the Bank was looking
at possibilities of establishing additional
branches in the country if the demand was
there.
Lukhele was accompanied by, amongst
others, Executive Manager Marketing Lindiwe
Shongwe, Executive Manager Corporate
Business Nozizwe Mulela, Senior Manager
Insurance Business Robinson Hlophe,
Agribusiness Manager Bhekizwe Maziya,
SMME Manager Lucky Lukhele, Motor Vehicle
Finance Manager Mfanafuthi Mabuza,
Assistant Manager Insurance Business
Mduduzi Hlophe and Head of Foreign
Exchange at the time and now Mbabane
Commercial
Branch Manager Simanga
Motsa.
Mduduzi Hlophe explains a
point to the audience.
Then Assistant Bran
Simanga Motsa ma
FARMERS URGED TO
DIVERSIFY
SWAZIBANK
Agribusiness
Manager
Bhekizwe Maziya has urged farmers
to consider diversifying their produce
other than to always focus on sugarcane
farming.
Making a presentation at Ubombo Country
Club during a Networking Session between
Bank officials and customers, Maziya said
farmers can diversify into dairy farming and
vegetables, for instance.
He assured the gathering that the Bank was
ready to finance farmers who diversified and
not only sugarcane farmers.
“We also finance other forms of farming like
dairy and vegetable farming because we
have the knowledge and experience in such,”
he said.
Maziya noted that a majority of farmers
financed by the Bank were sugarcane farmers.
“We have got vast experience in sugarcane
ENGUNGWINI
SwaziBank Networks
nch Manager
The audience listening to the various presentations by Bank
akes his remarks. management.
farming. We have acquired so much
knowledge and that is why we confidently
pump in millions of Emalangeni into such
type of farming because we know what goes
on there,” he said.
He advised farmers to approach the Bank
for assistance in infrastructure acquisition or
development.
“We say come forward and we discuss how
this can be done so that your yields increase,”
he said.
Maziya said SwaziBank recognizes and
abides with Government’s Poverty Reduction
Strategy, hence its commitment to finance any
form of farming.
“Come to SwaziBank for finance to do
agricultural business. We are not here only
for the sugarcane farmers under the LUSIP
project, but we consider everybody no matter
what type of farming you do.”
SWAZIBANK FINANCES
SMMEs
SWAZIBANK is always ready and willing
to finance small, medium and micro
Part of the attendance at the event.
Ubombo region businessmen listening attentively.
enterprises (SMMEs).
Speaking during a networking session at
Ubombo Country Club, SwaziBank SMME
Manager Lucky Lukhele said the Bank
had a fully-fledged unit which provided
numerous services to SMMEs.
He said SwaziBank offered SMMEs bridging
finance, business loans, overdrafts and Small
Scale Enterprises (SSE) Scheme.
He further explained that overdrafts, however,
were only for customers who have Current
Accounts with the Bank.
Lukhele said finance was granted when there
is 100 percent security which can be in the
form of land, structure or even cash.
He quickly stated that in the event collateral
was insufficient, the Bank does not reject a
customer but engages him to ascertain how
much security is available.
“If you have no security, we do not turn you
back, but we require that you provide minimal
security and then top it up to required amount
simultaneously as you repay the loan,” said
Lukhele.
Meanwhile, Motor Vehicle Finance Manager
Mfanafuthi Mabuza said his department was
responsible for purchasing vehicles either for
commercial or domestic purposes.
He said the Bank also provided finance for
equipment such as cane loaders.
Mabuza said the Bank financed vehicles from
new to 10-year-old models.
Mduduzi Hlophe, the Insurance Business
Assistant Manager, indicated the importance
of insuring investments such as vehicles,
trucks, houses and household goods.
“It is important to insure so that in case of an
accident, you are covered and compensated
to enable you to repair or replace your
damaged vehicle,” he said.
Hlophe also urged customers to apply for
the Lungisa Funeral Plan, a funeral cover
provided by SwaziBank.
Head of Foreign Exchange Simanga Motsa
assured customers that Bank provided
international currency within three minutes,
describing this as the fastest turnaround time
in the country.
A SMME is a business that nets a turnover of
not more than E10 million per annum.
19
ENGUNGWINI
Roving Eye
1
2
3
1: Former Branch Network Controller Lindiwe Mango receives a gift from Managing Director
Zakhele Lukhele, who was Acting MD at the time, during her farewell function on Friday 23rd of
August 2013 at the SwaziBank Auditorium. With them is Human Resources Officer Zanele Dube.
2: Managing Director Zakhele Lukhele, who was Acting MD at the time, presenting new computers
to KaBoyce High and Lusoti Primary schools for having the most pupils who opened Siyakhula
Savings Account during the SwaziBank Schools Music Competition of 2013. The presentation was
held at the Happy Valley Resort & Casino on Monday 16th of September 2013.
7
3: Babhekile Matsebula, centre, then Acting Managing Director, at the 2013 Annual AADFI Forum
for CEOs in African Development Banking & Finance Institution in Mombasa, Kenya in November
2013.
4: Nhlangano Branch Manager Christopher Nkambule lighting a candle marking the World Aids
Day on Monday 2nd of December 2013 at the Nhlangano Branch. With him are Nhlangano
Branch staff members.
5: Zanele Dlamini, who was Acting Managing Director at the time, lights a candle on Monday 2nd
of December 2013 at the Mbabane Commercial Branch commemorating the World Aids which
fell on Sunday 1st of December 2013.
9
6: Retired Mbabane Branch Manager Sarah Masuku receives a gift from Babhekile Matsebula,
who was Acting MD at the time. This was during a farewell function in honour of Masuku held at
the SwaziBank Boardroom on Monday 27th of January 2014.
11
20
12
Roving Eye
4
ENGUNGWINI
5
6
7: Mbabane Commercial Staff posing on Friday 14th of February 2014 after receiving their
Valentine’s Day gifts from Mbabane Commercial Branch Manager Simanga Motsa. They are (left
to right); Nokulunga Gamedze, Princess Vilakati, Nqobile Sacolo, Sibongile Dlamini, Nqobile
Mavimbela, Dudu Skosana, Ncamsile Mnisi, Futhi Ngubeni, Sibongile Mndawe, Gcwalisile
Sibandze and Celiwe Ngcamphalala (kneeling).
8: The first customer to enter the Mbabane Commercial Branch on Valentine’s Day received a gift
from the Manager. The gift was presented to the customer by Njabulo Simelane.
9: Retired Manzini OPC Manager Comfort Dlamini receives his gift from Babhekile Matsebula,
who was Acting MD at the time, during a farewell function held at the SwaziBank Boardroom on
Tuesday 25th of February 2014.
10: Managing Director’s representative Lindiwe Shongwe addressing new staff members during
their induction on Wednesday 7th of May 2014 at the Bank’s Conference Room.
8
11: Nkosingiphile Ngwenya of Men’s Clinic addressing some of the Bank’s male staff during a
presentation on Men’s Health at the SwaziBank Auditorium on Tuesday 13th of May 2014.
12: Babhekile Matsebula, Acting MD at the time, presenting retired Moses Ndlangamandla
with gifts during his farewell function held on Thursday 10th of October 2013 at the SwaziBank
Boardroom.
10
13 &14: The SwaziBank team that took part in the Mahamba Gorge Mountain Climbing project
at Mahamba on Sunday 30th of March 2014.
13
14
21
ENGUNGWINI
News
29 RECEIVE LONG SERVICE AWARDS
A
T least 29 staff members
received
long-service
awards during an event
held at Dwaleni Farm Lodge.
And, nine Wellness Representatives
were also recognized and rewarded
for their contribution to staff wellness.
The Guest of Honour at the event
was the Minister of Finance, Martin
Dlamini.
Speaking at the event, the Minister
noted that the Bank has continued to
deliver on its mandate as expected
and urged the Board, Management
and staff to continue the good work.
He said Government expected
SwaziBank to contribute towards
Government’s mission to see the
country attain First World Status by
2022.
“I am happy to observe that
SwaziBank is a major player in as
far as developing the economy is
concerned, and I have no doubt that
the Bank is capable of contributing
towards making the country achieve
first world status,” he said.
Dlamini further congratulated the
Bank for winning international
professional awards, mainly because
of its commitment to economic
development and its Corporate
Social Investment (CSI) initiatives to
empower the community it operates
in.
He noted that successful CSI
initiatives by the Bank were
evident such as the SwaziBank
Cup, SwaziBank Schools Music
22
Competitions and annual donations
to organisations that promote
entrepreneurship and take care of
the terminally ill.
The Minister then warned against
complacency, saying that the awards
were a challenge to the Bank to
ensure that its products and services
are commensurate with the awards.
“It is, therefore, vital that your
customers receive quality service
that will demonstrate beyond any
reasonable doubt that you deserve
these awards,” said Dlamini.
Speaking at the same event, Acting
Managing
Director
Babhekile
Matsebula said 2013 was a year full
of challenges for the Bank, having
started it with the demise of the MD
Stanley Matsebula.
She said, however, the Bank was
able to pull through the challenges
and continued with the strategy to
have all branches upgraded and
refurbished to have the same look
and feel “so that our customers
experience the same environment
irrespective of which branch they
visit”.
She said the recently refurbished
Mbabane Commercial Branch
was already opened and the Bank
had renovated Simunye, Manzini,
Matsapha and Mbabane Main
branches in recent years.
She said this exercise, although
capital-intensive, would continue to
other branches.
Staff Awards
ENGUNGWINI
LONG SERVICE AWARDEES – 2013
10 YEARS
1.
Hloniphile Nkambule
2.
Njabuliso Mavuso
3.
Zanele Dube
4.
Happiness Masuku
5.
Nonhlanhla
Ndlangamandla
6.
Theophilus Dlamini
7.
Sakhile Dlamini
8.
Vakele Dlamini
9.
Phumelele Dlamini
10.
Nomcebo Simelane
11.
Vusi Dlamini
12.
Boyce Dlamini
13.
Nhlanhlakwabanayo
Mkhonta
14.
Portia Dlamini
15.
Cynthia Dlamini
16.
Nelsile Ginindza
20 YEARS
1.
Ntombikayise Simelane
2.
Maswati Kunene
3.
Bonakele Dlamini
4.
Hloniphile Maziya
5.
Victor Nxumalo
6.
Phumlile Ndlovu
7.
Mbuso Mavuso
30 YEARS
1.
Florah Fakudze
2.
Mumsie Mhlanga
3.
Peter Vilakati
4.
Rose Nhlengethwa
5.
Rose Hlophe
35 YEARS
1.
Themba Sigubudu
MDÊS AWARD - WELLNESS REPRESENTATIVES
1.
2.
3.
4.
5.
6.
7.
8.
Nokulunga Gamedze - Mbabane Commercial Peer Educator
Nomsa Dlamini - Mbabane branch Peer Educator
Sanele Nkambule - Simunye branch Peer Educator
Gcwalisile Mhlanga - Matata branch Peer educator
Simiso Masuku - Head Office Fire marshal
Thembumenzi Mamba - Mbabane branch Fire Marshal
Ben Dlamini - Mbabane Commercial Fire Marshal
Mazalina Mthande - Head Office Safety, Health and
Environment Representative.
9. Theophilus Dlamini - OPC Branch First Aider
23
ENGUNGWINI
News
HILLSIDE HIGH ARE 2014 CHAMPS
HILLSIDE High School was
crowned the 2014 SwaziBank
Schools Music Competition
champions during the Champ
of Champs finals at the UNISWA
Sports Emporium on Sunday
22nd of June 2014.
For the achievement, the school
received a E10, 000 cash prize
plus a trophy.
Hillside High School was
followed by Manzini Nazerene
High School, who are defending
champions by virtue of being
2013 winners, and Ngwane
High School was placed on third
position.
Manzini Nazarene High and
Ngwane High received E5, 000
and E3, 000 cash, respectively,
for their achievement.
SwaziBank Managing Director
Zakhele Lukhele and Minister
of Education & Training Phineas
Magagula handed prizes to the
various winners.
THE RESULTS…
CHAMP OF CHAMPS
MIXED
Hillside
Manzini Nazarene
Ngwane High
24
Position
Prize
1
E10 000.00
2
E5 000.00
3
E3 000.00
GIRLS
Mhlatane
St. Michael’s
St. Theresa’s
1
2
3
E2 500.00
E1 500.00
E750.00
BOYS
Hillside
Manzini Nazarene
Lubombo Central
1
2
3
E2 500.00
E1 500.00
E750.00
SEXTET
St. Michael’s
Manzini Nazarene B
Mhlatane
1
2
3
News
SOLOS
SOPRANO
Simelane Siphiwokuhle
Kunene Buhle
Nkambule Tebesutfu
MEZZO
Dlamini Sibhekile
Dlamini Philile
Msibi Noxolo
TENOR
Dlamini Sizwe
Msibi Zweli
Makhanya Siyabonga
BASS
Dlamini Lwazi
Khumalo Leon
Mkhonta Mancoba
HIGH SCHOOLS A
MIXED
Evelyn Baring
Malkerns Industrial
Elangeni
1
2
3
1
2
3
1
2
3
1
2
3
1
2
3
E500.00
E300.00
E200.00
E500.00
E300.00
E200.00
E500.00
E300.00
E200.00
E500.00
E300.00
E200.00
E5 000.00
E3 000.00
E1 500.00
ENGUNGWINI
GIRLS
Evelyn Baring
Elangeni
Malkerns Industrial
1
2
3
E2 000.00
E1 000.00
E500.00
GIRLS
Ekuvinjelweni
KaSchiele
Inyandza
1
2
3
E2 000.00
E1 000.00
E500.00
BOYS
Malkerns Industrial
Ekuthuleni
Nhlangano Central
1
2
3
E2 500.00
E1 500.00
E500.00
BOYS
Ekuvinjelweni
Mahamba
KaSchiele
1
2
3
E2 500.00
E1 500.00
E750.00
SEXTET
Malkerns Industrial B
Malkerns Industrial A
Ekuthuleni B
1
2
3
SEXTET
KaSchiele
Fonteyn
Inyandza Red
1
2
3
DOUBLE QUARTET
KaBoyce
Elangeni B
Mbuluzi Brown
1
2
3
DOUBLE QUARTET
KaSchiele
Ekuvinjelweni
Fundukuwela
1
2
3
SOPRANO
Gamedze Lindelwa
McKrony Nosipho
Dlamini Temalangeni
1
2
3
E500.00
E300.00
E200.00
MEZZO
Simelane Noncedo
Zandamela Sibonisile
Nkambule Bethusile
PRIMARIES
MIXED A
Eqinisweni
Emafusini
Bhekinkhosi
1
2
3
E5 000.00
E2 000.00
E1 000.00
1
2
3
E500.00
E300.00
E200.00
MIXED B
Tfokotani
Mashobeni
Phocweni
1
2
3
E3 000.00
E2 000.00
E1 000.00
Msibi Simphiwe
Dlamini Gcinikhaya
Ngcamphalala Bayanda
1
2
3
E500.00
E300.00
E200.00
JUNIORS
Lusoti
Ngwane Practising
Mapaka Railway
1
2
3
E2 500.00
E1 500.00
E500.00
BASS
Msibi Senzo
Mamba Thandolwethu
Dube Mfundo
1
2
3
E500.00
E300.00
E200.00
INFANTS
Bhekinkhosi
Lusoti
St. Michael’s
1
2
3
E2 500.00
E1 500.00
E500.00
HIGH SCHOOLS B
MIXED
Ekuvinjelweni
Mhubhe
St. Phillips
1
2
3
E4 000.00
E3 000.00
E2 000.00
PRIMARY GIRLS
Sydney Williams
Sidvokodvo
Phocweni
1
2
3
TENOR
25
ENGUNGWINI
SwaziBank Cup
SWAZIBANK CUP TO CONTINUE
SWAZIBANK Managing Director
Zakhele Lukhele has announced
that the annual SwaziBank Cup
tournament will continue.
This follows the expiry of a threeyear SwaziBank Cup tripartite
agreement between SwaziBank,
National Football Association of
Swaziland (NFAS) and Premier
League of Swaziland (PLS).
Speaking during the SwaziBank Cup
Prize Presentation held at the Royal
Swazi Sun Convention Centre on
Thursday 10th of April 2014, Lukhele
said: “I am pleased to announce
that the SwaziBank Cup sponsorship
will continue and a new agreement
whose details will be announced at
a later stage will be entered into with
the relevant football stakeholders –
the National Football Association of
Swaziland and the Premier League
of Swaziland.”
The MD mentioned that the Bank
remains committed to contributing
towards the development of football
in the country as one way of
ploughing back to the community it
operates in.
“The SwaziBank Cup is one of the
Bank’s Corporate Social Investment
(CSI) projects that it is proud of,” he
said.
Lukhele said the Bank was deeply
concerned with the continuous
malfunctioning of flood lights at the
Somhlolo National Stadium during
26
matches.
He noted that this unfortunate
scenario reared its head in 2012
and once again this year during the
“Kusenjalo…Washa-Thu!!” edition.
“As a sponsor we are very
concerned about this, especially
because people have to pay twice
to watch the same match when it is
replayed,” he said.
He said the Bank was grateful to
the Minister of Sports, Culture &
Youth Affairs David Ngcamphalala
for having taken a personal interest
to have the problem resolved and
the tournament proceeded without
further hiccups.
“However, we sincerely hope
that those responsible for the
maintenance and upkeep of the
stadium will ensure that this issue
is resolved once and for all for the
benefit of football,” he said.
Lukhele said the introduction of
the SwaziBank Cup Under 20
tournament added a very good
and important dimension to the
tournament.
The event was attended by Minister
Ngcamphalala, NFAS President
Adam Mthethwa and Miss Swaziland
2014 Samukelisiwe Magagula,
amongst others.
ENGUNGWINI
SwaziBank Cup
List of Awardees
FIRST ROUND LOSERS – E4,000.00
•
Tabankulu Callies FC
•
Manzini Sea Birds FC
•
Red Lions FC
•
Manzini Wanderers FC
•
Hellenic FC
•
Umbelebele J. Cosmos FC
EACH
•
Illovo FC
•
Madlenya FC
•
Tambuti FC
•
J.V.P. Stars FC
•
Piggs Peak Black Swallows FC
•
Skhalo Se Africa FC
SECOND ROUND LOSERS – E7,000.00
•
Manzini Sundowns FC
•
•
RSSC United FC
•
•
•
Mhlambanyatsi Rovers FC
EACH
Mvuma Hot Spurs FC
Mshinande Arsenal FC
Malanti Chiefs FC
QUARTER FINAL LOSERS – E20,000.00 EACH
•
Moneni Pirates FC
•
Midas City FC
•
•
•
•
•
•
•
Ludzeludze Young Brothers
Ludzeludze Killers FC
All Nations FC
Bad Boys FC
Amalanda FC
Nhlangano Wanderers FC
Green Mamba FC
•
Imphumelelo FC
SEMI FINAL LOSERS - E40,000.00 EACH
•
Mbabane Highlanders FC
•
Mbabane Swallows FC
BEST FINISHERS – SUPER LEAGUE – E5,000.00 EACH
•
Amalanda FC
•
Nhlangano Wanderers FC
BEST FINISHER – FIRST DIVISION – E10,000.00
•
MAN OF THE MATCH – E2,000.00 EACH
•
Ncamiso Dlamini
•
Sandile Kunene
Royal Leopard FC
•
Jim Knowledge
•
Sifiso Nkambule
Mbabane Swallows FC
Royal Leopard FC
•
Celimphilo Dlamini
•
Sicelo Mkhwanazi
Imphumelelo FC
Young Buffaloes FC
TOP GOAL SCORER – E10,000.00
•
Mike Mohammed - Mbabane Swallows FC
PLAYER OF THE SERIES – E10,000.00
•
Zweli Nxumalo - Royal Leopard FC
•
Zweli Nxumalo
Royal Leopard FC
MEDIA AWARDS – PRINT
•
Times of Swaziland
•
The Swazi Observer
E4,300.00
E2,200.00
MEDIA AWARDS – ELECTRONIC (RADIO)
•
SBIS
E4,300.00
COACH OF THE TOURNAMENT – E8,500.00
•
Sifiso Ntibane - Royal Leopard FC
BEST PRO – E6,000.00
•
Frank Hurube - Royal Leopard FC
REFEREES OF THE TOURNAMENT –E1,875.00
EACH
•
Thulani Sibandze
•
Celumusa Malinga
•
Phinda Ndzimandze
•
Wandile Magagula
MEDIA AWARDS – ELECTRONIC (TELEVISION)
•
STVA
E4,300.00
•
Channel S
E2,200.00
STANLEY MATSEBULA AWARD – E50,000.00
•
RUNNERS UP - E300,000.00
•
Young Buffaloes FC
CHAMPIONS - E700,000.00
•
Royal Leopard FC
27
ENGUNGWINI
SwaziBank Cup
28
ENGUNGWINI
SwaziBank Cup
29
ENGUNGWINI
SwaziBank Cup
QUARTER FINALISTS, FINALISTS GET NEW KITS
SWAZIBANK presented new soccer
kits to the eight teams that played in
the SwaziBank Cup quarter finals.
The Bank further purchased new kits for
the two teams that played in the finals –
Young Buffaloes FC and Royal Leopard
FC.
Managing Director Zakhele Lukhele
presented the eight kits to the quarterfinalists on Tuesday 11th of March 2014
at the SwaziBank Boardroom.
Speaking during the presentation
ceremony, the MD congratulated the
eight teams for reaching the quarter finals
of this highly competitive tournament.
30
These teams were;
• Mbabane Swallows FC
• Midas City FC
• Imphumelelo FC
• Young Buffaloes FC
• Royal Leopard FC
• Green Mamba FC
• Moneni Pirates FC
• Mbabane Highlanders FC
The quarter-finalists were also presented
with 25 branded water bottles each.
Lukhele presented the finalists – Young
Buffaloes FC and Royal Leopard FC
- with brand new kits on Wednesday
2nd of April 2014 at the SwaziBank
Boardroom.
He congratulated both teams for
reaching the finals.
“When the tournament started in
February, team PROs vowed that their
teams would reach this stage, but we all
know that in a knockout soccer match
one team wins,” he said.
The MD further mentioned that as per
the SwaziBank Cup Agreement, the
champions will receive E50, 000.00
from the Bank upon confirmation that
they will participate in the Orange CAF
tournament.
“This money is meant to cushion costs
that come with participating in this
international tournament,” said Lukhele.
ENGUNGWINI
SwaziBank Cup
SWAZIBANK SPONSORS UNDER 20 TOURNEY
SWAZIBANK did the unprecedented
in the history of local football by
sponsoring the first ever Under 20
knockout tournament.
The inaugural tournament was held this
year and it was played concurrently with
the main SwaziBank Cup “Kusenjalo….
Washa-Thu!!”.
SwaziBank Managing Director Zakhele
Lukhele pronounced during the Under
20 tournament prize presentation
ceremony that the tournament will
continue.
“It pleases me to announce that the
Bank will continue sponsoring the
Under 20 knockout tournament for the
next three years,” he said during the
prize presentation ceremony held at the
Bank’s Auditorium on Tuesday 8th of
April 2014.
He said the Bank was pleased to have
sponsored the tournament and it became
such a success without any hindrances
and challenges on its inception.
“All over the world, people want to see
development in soccer and sports in
general, hence as a bank we saw it fit
to sponsor a Under 20 tournament as a
contribution towards the development of
soccer at grassroots level,” he said.
Lukhele noted that without proper
development at grassroots level,
senior squads, such as the national
team (Sihlangu), would always face
challenges when it comes to achieving
positive results.
“We are, therefore, proud to say that as
a bank, we are pleased to be a part of
development of this kind in the country,”
he said.
“It added some diversity to the SwaziBank
Cup tournament as a whole and we look
forward to working together with football
stakeholders and Government in the
development of football in the country.”
The MD further congratulated the
first SwaziBank Under 20 champions,
Manzini Sundowns.
“I witnessed the final this past Sunday
at Somhlolo National Stadium between
Sundowns and Malanti Chiefs, and it was
entertaining, full of zeal, determination,
talent and skill,” said Lukhele, adding:
“The way the young players performed
during that match brings hope that our
football is on a growth path.”
PRIZE BREAKDOWN
Best Goalkeeper
Lwethu Simelane (Manzini Sundowns)
E2, 000 + Trophy
Top Goalscorer
Siboniso Mncina (Malanti Chiefs)
E2, 400 + Trophy
Player of the Series
Senzo Shongwe (Manzini Sundowns)
E3, 000 + Trophy
Runners-Up
Malanti Chiefs - E12, 600
Champions
Manzini Sundowns - E27, 000 + Trophy
Manzini Sundowns Coach Penuel Malinga receives his
team’s first prize cheque and trophy.
Malanti Chiefs player Siboniso Mncina receives his prize
from the Managing Director Zakhele Lukhele for being the
Top Goalscorer.
Posing with their individual trophies are (left to right); Senzo
Shongwe (Manzini Sundowns), Siboniso Mncina (Malanti
Chiefs) and Lwethu Simelane (Manzini Sundowns).
Manzini Sundowns players pose with the Champions’ trophy
and cheque.
31
ENGUNGWINI
Games
SWAZIBANK PLAYS GAMES IN BOTSWANA
SWAZIBANK staff travelled to Botswana in September 2013 to play
various games on invitation by the Bank of Botswana (BoB).
The games, which featured SwaziBank, BoB and Industrial
Development Corporation (IDC) of South Africa, were played on
Friday night (September 6) under floodlights and Saturday (September
7) during the day at the Gaborone Sports Centre.
The sporting activities that took place were soccer (both gentlemen
and ladies), netball, darts, pool, volleyball and table tennis.
The overall winners were BoB (17 points), followed by IDC (16 points)
and SwaziBank (15 points).
The SwaziBank entourage of 116 staff members was led by the Acting
Managing Director, Zakhele Lukhele.
Speaking during the prize presentation at the Gaborone Sports Centre
on Saturday night, Lukhele congratulated the overall winners (BoB)
for winning most of the games and for organizing the event.
He also encouraged everyone to take sports seriously because it is
one way of leading a healthy lifestyle.
32
Games
ENGUNGWINI
“In that way you will enjoy longer and healthier lives and this will
in turn lead to higher productivity in your personal lives and in the
workplace,” said Lukhele.
“Our Bank is committed to good staff welfare and this is one of the
initiatives in which we encourage our staff to partake in recreational
activities.”
The MD also thanked IDC for participating in the games and jokingly
mentioned that they will be the next hosts in 2015.
Chairman of the BoB Sporting Club, Powell Mokgweng, thanked
SwaziBank and IDC for honouring the games.
The sporting partnership between the three institutions dates back to
2009 when IDC hosted the games in Sandton, South Africa.
SwaziBank, in turn, hosted the same institutions in 2011 at His
Majesty’s Correctional Services sporting facilities at Matsapha.
The games are played on a bi-annual basis and hosting rights are
rotational amongst the three institutions.
33
ENGUNGWINI
People On The Move
STAFF MOVEMENTS FROM JUNE
01 2013 TO MAY 31 2014
PROMOTIONS
Name
Previous
Branch/Dept.
New
Position
Effective
Date
APPOINTMENTS
Name
Department/Branch
Effective Date
Fikile Mkhwanazi
OPC
Debt Management Officer
01/07/2013
Gcebile Sifundza
Internal Audit
03/06/2013
Sipho Dlamini
Gables
Debt Management Officer
01/07/2013
Hlobsile Dlamini
Internal Audit
03/06/2013
Celumusa Phakathi
Internal Audit
01/08/2013
Jabulile Dlamini
Gables
01/07/2013
Business Development
Officer
Mlungisi Dlamini
Hub
01/07/2013
Musa Ngcamphalala
Matata
Business Development
Officer
01/08/2013
Bongiwe Mokoena
Mbabane
08/08/2013
Thembekile Magongo
Manzini
Customer Service Advisor
01/08/2013
Gcina Lukhele
Siphofaneni
08/08/2013
Sindisiwe Dlamini
Mbabane
Collections Officer
12/08/2013
Thabiso Nxumalo
Simunye
08/08/2013
Bongiwe Sigwane
Simunye
Collections Officer
12/08/2013
Nhlanhla Magagula
Gables
08/08/2013
Mphikeleli Dlamini
Housing
Securities Officer
12/08/2013
Njabulo Simelane
Mbabane Commercial
08/08/2013
Simphiwe Motsa
Legal
Securities Officer
12/08/2013
Molly Francis
Simunye
12/08/2013
Kenneth Motsa
Gables
Securities Officer
12/08/2013
Bonginkosi Thwala
Siphofaneni
02/09/2013
Bongiwe Mabuza
Mbabane
Commercial
Securities Officer
12/08/2013
Sibongile Dlamini
Mbabane Commercial
03/09/2013
Fakazi Mamba
Mbabane Commercial
03/09/2013
Khumbuzile Nkambule
Matsapha
Reviews Officer
01/09/2013
Nothando Dlamini
Credit
13/11/2013
Mqambi Ngwenya
Securities Officer
01/09/2013
Nakiwe Matsebula
Simunye
21/11/2013
Mbabane
Commercial
Tenele Dlamini
Mbabane
22/11/2013
Maggie Dlamini
HUB
Conveyancing Officer
01/09/2013
Thomas Nxumalo
Matsapha
20/01/2014
Mpumelelo Mavundla
Simunye
Teller
01/09/2013
Sotja Nzima
MBC
04/04/2014
Nompilo Nxumalo
Matsapha
ATM Custodian
01/09/2013
Zandile Mngometulu
MBC
04/04/2014
Melody Magagula
OPC
Customer Service & Sales
01/09/2013
Nokulunga Dlamini
OPC
04/04/2014
Sanele Dlamini
PPK
ATM Custodian
01/09/2013
Hlobsile Bhembe
OPC
04/04/2014
Buhlebezwe Mdziniso
Simunye
ATM Custodian
01/09/2013
Bongekile Mdluli
Mbabane
Teller
01/09/2013
Natalie Gamedze
Simunye
01/05/2014
Vusi Gwebu
Piggs Peak
Teller
12/09/2013
Nkululeko Tsabedze
Nhlangano
01/05/2014
Melissa Adams
Matsapha
Teller
01/10/2013
Vukani Dlamini
Nhlangano
01/05/2014
Nelisiwe Mthimkhulu
Siteki
Teller
01/10/2013
Andile Mahlalela
Matata
01/05/2014
Doris Phiri
Operations
Ast Mng Securities
01/11/2013
Makabongwe Matsebula
Manzini
01/05/2014
Professor Dlamini
Manzini
ATM Supervisor
01/11/2013
34
ENGUNGWINI
People On The Move
DEPARTURES
PROMOTIONS
Lwazi Simelane
Piggs Peak
Int Audit Asnt
01/11/2013
Name
Job Position
Date Left
Phumelele Dlamini
Gables
Operations Officer
01/01/2014
Nozipho Msibi
Internal Auditor IT
30/06/2013
Gabsile Mhlanga
Operations
Branch Network Controller
01/01/2014
Sibusiso Hlatshwako
Credit Analyst
05/07/2013
Simanga Motsa
MBC
Branch Manager
01/01/2014
Lindiwe Mango
Branch Network Controller
25/08/2013
Thuli Mamba
Manzini
Cust Serv Officer
01/01/2014
Nonhlanhla Mkhonta
Customer Service Consultant
26/08/2013
Andile Fakudze
Siphofaneni
OPC Branch Manager
01/02/2014
Sibusiso Nhlengethwa
Teller
30/08/2013
Cebsile Kunene
IT
IT Specialist
01/02/2014
Gcina Dlamini
Teller
30/08/2013
Registry Clerk
31/08/2013
Simangele Shongwe
Manzini
IT Operator
01/02/2014
Ephraim Mhlanga
Sikhumbuzo Ndlovu
IT
System Administrator
01/02/2014
Moses Ndlangamandla
Credit Advisor
30/09/2013
Nkosimayibuse Mavuso
Hub
Teller
01/04/2014
Gcebile Gamedze
08/10/2013
Bongani Nkambule
Siteki
Teller
01/04/2014
Nkosinathi Shongwe
OPC Clerk
31/10/2013
Sabelo Kunene
Siteki
Teller
01/04/2014
Thabiso Nxumalo
Bank Clerk
31/10/2013
Thabsile Mngometulu
Manzini
Teller
01/04/2014
Nombuso Bhila
24/11/2013
Sivumele Dlamini
Mbabane
Teller
01/04/2014
Lungelo Nxumalo
Teller
30/11/2013
Gugu Pamela Dlamini
Manzini
Teller
01/04/2014
Sanele Berger Dlamini
Swift Capturer
30/11/2013
OPC Clerk
30/11/2013
Nokulunga Gamedze
MBC
Teller
01/04/2014
Siboniso Gamedze
Mthunzi Maziya
Matata
Teller
01/04/2014
Sindiso Dlamini
IT Specialist
31/12/2013
Mirriet Mathonsi
Simunye
Customer Service & Sales
Officer
01/04/2014
Thandeka Matsebula
OPC Clerk
31/12/2013
Nomkhosi Simelane
HR Clerk
03/01/2014
Roman Dlamini
Operations
Electronic Banking Officer
01/04/2014
Sarah Masuku
Branch Manager
31/01/2014
Nomsa Masuku
Mbabane
Card & Fraud Inv. Officer
01/04/2014
Zakhe Dlamini
Branch Manager
31/02/2014
Neliswa Mkhwanazi
Mbabane
Recon Officer
01/04/2014
Gloria Mpati
Mbabane
Call Desk Agent
01/04/2014
Executive Manager Credir, Risk &
Compliance
02/2014
Thembumenzi Mamba
Princess Vilakati
MBC
Snr. Teller
01/04/2014
Florah Fakudze
Executive Secretary Finance
30/04/2014
Pholile Mndzebele
Mbabane
Call Desk Agent
01/04/2014
Sheila Dlamini
Cust Service & Sales Officer
30/04/2014
Credit Advisor
30/04/2014
Sanele Nkambule
Simunye
ATM Custodian
01/04/2014
Andreas Ndzinisa
Mlungisi Mavuso
Simunye
Teller Supervisaor
01/04/2014
Themba Sgubudu
Senior Operations Officer
31/05/2014
Aaron Mhlanga
31/05/2014
Herbert Simelane
Customer Service & Sales Officer
31/05/2014
35

July 2014 - Swazi Bank

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