SALES AND MARKETING TECHNICAL SALES AND MARKETING
Transcription
SALES AND MARKETING TECHNICAL SALES AND MARKETING
YEAR BOOK 2011 SALES AND MARKETING TECHNICAL SALES AND MARKETING CONTENT 02/03 Letter from the Principal 04/05 The Academy 06/07 Schools 08/09 Learning in Action Members of the board 10/11 Sales & Marketing 12/13 Student presentation 14/15 16/17 18/19 20/21 22/23 Technical Sales & Marketing 24/25 Student presentation 26/27 28/29 30/31 32/33 34/35 Personnel 36/37 Johan Rönnblad 38/39 Egon Österbrand 40/41 Anette Lindell WELCOME TO A SCHOOL WHERE THE LIMITATIONS ARE FEW AND THE POSSIBILITIES ARE ENDLESS 42/43 Production team 02 CONTENT LETTER FROM THE PRINCIPAL The original concept for FörsäljningsAkademien was developed in the mid-1990s in response to the clearly articulated, rapid increasing demand for skilled personnel within the fields of sales and marketing. Jan is the principal of Yrkeshögskolan i Mölnlycke and has been that since 1998. He has a Bachelor of Science in business Economics, but he has also worked at a bank, been part owner in an “At school we have an IT-company and manexciting mix of hungry aged to get a teachers´ education in economy. students and experiHis work includes a lot enced teachers“ of administration. Jan loves challenges and so is the case with his spare time. He is competing every year in the major bicycle-competition called “Vätternrundan”. is what makes it so attractive. A big part of the education is the trainee periods that are integrated in the curriculum. This is where you can use what you have learned in real life and it is also a perfect time to make new connections. After your education you will have a wider net of contacts and a good education as a platform to stand on. In many cases, these trainee periods have led directly to employment after graduation. Jan says: “We want hungry students at our school who are active during the lessons. This is because we want everybody to share their experiences with each other and contribute to interesting discussions. At school we have an exciting mix of hungry students and experienced teachers. We have companies that contact us and ask for students to come to their company and work with them. That is a clear sign that we are running some good educations!” The major reason for students to choose the educations at FörsäljningsAkademien is the fact that it leads to work. Despite the fact that it is a relatively short period of education, it is very effective and that JAN HALLÉN PRINCIPAL LETTER FROM THE PRINCIPAL 03 THE ACADEMY In close collaboration with trade and industry in western Sweden, FörsäljningsAkademien educates carefully selected, highly motivated students in the sciences of sales and marketing, students who come from different kinds of cities all over Sweden. Part of the education is run at univeristy; this includes the courses which are organized by the School of Economics and Commercial Law at Gothenburg University. In order to obtain the most useful know-how in these areas, theoretical knowledge must be supplemented with practical insight, based on self-acquired experience. For this reason, several trainee periods are integrated in the curriculum. In all, approximately one third of the education takes place at various workplaces. In many cases, these trainee periods have led directly to employment after graduation. FörsäljningsAkademien is a non-profit organization headed by the Municipality of Härryda, located in the Gothenburg area. We co-operate with regional trade and industry, the School of Economics and Commercial Law at Gothenburg University and, in one of our programmes, the educational organization Studium in Gothenburg. The original concept for FörsäljningsAkademien was developed in the mid-1990s in response to the clearly articulated, rapidly increasing demand for skilled personnel within the fields of sales and marketing. In September 1998, the first batch of students began the Sales and Marketing Programme in Mölnlycke, the regional centre of the Municipality of Härryda on the outskirts of Gothenburg. The students were full of expectations and – as their successful studies progressed – there was no cause for disappointment. Soon after graduating in June 2000, every one of them had obtained the job they wanted or had started their own company. PROGRAMMES At present, FörsäljningsAkademien offers two programmes; Sales and Marketing Programme (2 years; 80 points) and the Technical Sales and Marketing Programme (2 years; 80 points), which started in 2001. 40 SALES AND MARKETING Over a period of four terms, the students take courses including Effective Sales Management, Business Economics, Project Management, Business Law, Oral and Written Communication (both Swedish and English), Marketing, Social Science and Organizational Development, Web Design and Desktop Publishing. Of the total of 80 points, 20 relate to university studies at the School of Business, Economics and Law at the University of Gothenburg. This can be supplemented by an additional 7.5 points from the optional course in English for Professional and Academic Use. During the Sales and Marketing Programme, each student also works for a total of 27 weeks as a trainee at one or more companies of his/her own choice. 04 THE ACADEMY TECHNICAL SALES AND MARKETING 40 This programme focuses on the marketing and sale of products, services and systems based on a high degree of technology. As a result, the studies of business and communication sciences are supplemented by several courses within the fields of natural sciences and technology. After four terms (2 years), the students have obtained 80 points, five of which relate to university studies at the School of Business, Economics and Law at the University of Gothenburg. This can be supplemented with an additional 7.5 points from the optional course in English for Professional and Academic Use. During the Technical Sales and Marketing programme, each student also works for a total of 27 weeks as a trainee at one or more companies of his/her own choice. n in mie e d a k ingsA n j l ä Förs cke ly Möln ke ess ölnlyc addr M l i a t n s a Po kol högs un Yrkes komm ke a d y r Här lnlyc 0 Mö 8 5 3 4 ss ddre a t e n5 Stre sväge ä n e Lång cke ly Möln 73 7.658 0972 5 e d Latitu de 12.12 itu Long THE ACADEMY 05 Our courses at FörsäljningsAkademien: • Marketing and sales (80 KY-points) • Technical sales and marketing (80 KY-points) The courses will provide a practical education of high quality which leads to work. FörsäljningsAkademien offers specially oriented courses that make you well-equipped for a career in a profession with a great future potential. This education was an immediate success, and has been ever since. Technical sales and marketing (TF) began in autumn 2001, because many Swedish companies sell products and systems that are based on a high technology level. These companies are seeking well-educated marketers and sales people who have a basic understanding of the importance of technology in different contexts. Marketing and Sales (MF) started in autumn 1998, to meet the pronounced demand for well-trained sales and marketing people. SCHOOL OF BUSINESS, ECONOMICS AND LAW A PART OF THE UNIVERSITY OF GOTHENBURG Handelshögskolan opens up opportunities for increased knowledge of particularly marketing and economics “Here, students have the opportunity to expand their network and build new relationships“ Handelshögskolan opens up opportunities for increased knowledge of particularly marketing and economics. It is a classical school with an extremely good reputation and experienced teachers. Here, students have the opportunity to expand their network and build new relationships. The knownledge the students receive at the School of Business is a cornerstone in their new, competitive education. Both programmes study Marketing at Handelshögskolan. Marketing and sales also studies Business Economy at this prestigious school. 06 SCHOOLS “The courses will provide a practical education of high quality which leads to work” YRKESHÖGKOLAN I MÖLNLYCKE COLLEGE OF HIGHER VOCATIONAL EDUCATION Our courses at FörsäljningsAkademien are: • Marketing and sales (80 KY-points) • Technical sales and marketing (80 KY-points) YRKESHÖGSKOLAN I GÖTEBORG STUDIUM COLLEGE OF HIGHER EDUCATION For those who study Technical sales and marketing the courses in the technical areas are provided by Yrkeshögskolan For those who study Technical sales and marketing the courses in the technical areas are provided by Yrkeshögskolan. This includes Technology for Sellers, Digital display systems, Electronics for Sellers, and Design. The purpose of these courses are to give you a good insight into how “...to give you a to implement science in industrial operations, from product good insight into how development and design, using to implement science modern industrial production, to in industrial operations, the purely technical aspects of from product develop- telecommunications. ment and design using modern industrial production...” SCHOOLS 07 LEARNING IN ACTI ON After two years of ac ademic studies, the stu dents have acquired edge. There is, howe a great deal of theoreti ver, another type of kn cal knowlowledge that is equa A “know-how” that ma lly, or even more valua nifests itself in realit ble . y, in everyday situatio edge, the key to unde ns. This is the practic rstanding the busines al knowls world. A sales econ emien has learned to omists from Försäljn transform theoretical ing sA ka knowledge into practic dmarketing manageme al skills. In modern sa nt, this is one of the mo les and st important compon ents. TRAINEE PERIODS OF MUTUAL BENE FIT In order to obtain valua ble, practical “knowhow”, the students at approximately one thi FörsäljningsAkademi rd of the total program en spend me time, correspondin the 2-year programme g to 27 weeks respecti s, as trainees at one or vely for more companies of the periods of practical ed ir own choice. We ca ucation Learning in Ac ll these tion (LiA). These LiA periods of ten turn out to be very valuable for the host cause of the work the companies as well. No trainees do, but also t only bebecause the trainee pe for both parties – the riods offer excellent company and the traine op po rtunities e – to get to know ea that could provide an ch other well. This is extremely valuable fo so me thing undation for future em ployment. SOME TRAINEE CO MPANIES Adecco Sweden Göteborg & Co Axfood & Willys Bilia Group Göteborg Canon Center Kahls Kaffe Dragster kommunika tion Effort Consulting grou p Elanders Elof Hansson Ericsson AB Future Trading Got Event 08 LEARNING IN ACTION Hotel Gothia Tower IKEA Bäckebol Christan Berner Ekman & Co Hennes & Mauritz MiG Nelly.com Novotel Papyrus Posten Brev Försäljn ing Profilbyrån i Härryda Qlogic Råda Säteri & Gästg ifveri SATS Sport & Club Sweden SCA Scandic Hotels SKF Svenska Mässan Teamwork Bemanning Telia Wabco Automative AB Volvo Parts WorldWideResearch Management meetingMINUTES 2011-01-18 Purpose Management meeting Time 16.00 PM - 18.00 PM Location Conference Room, 2nd floor Attendance Jan Norén, Chairman, Project Leader/Chairman of MiG Partner Arto Pitkäniemi, Human Resources Director, Atlet AB Per-Axel Andrén, Lawyer, Chairman of Högsbo-Sisjö Företagarförening Britt Carling, Member of the Board of Säljarnas Riksförbud Adam Wandel, Export Developer, Business Region Göteborg, ECOEX Eva Ossiansson, PhD Economics and Researcher, SBEL of GU Sara Claesson, Marketing Assistant, Isolda AB Anders Nilsson, Business Coach, Encubator AB Marie Fall, Marketing Manager, Mediatec Group AB Erika Olsson, Sales Manager, Scandic Hotels Mats Lomander, Account Sales, Logica Daniel Johansson, Salesman, S.A.T.S. Martin Andersson, Sales Manager, Arktitektkopia Patrik Fredriksson, Sales Manager, Got Event Tony Johansson, Business Area Manager, Christian Berner AB Jan Hallén, Headmaster, YHiM Ulrika Sundell, Educational Manager, YHiM Mikael Bick, Student Representative, MF09 Philip Andreasson, Student Representative, TF09 § 1 Opening Chairman opened the meeting § 2 Agenda The agenda was read and approved § 3 Conclusion Chairman concluded the meeting MEMBERS OF THE BOARD 09 SALES & MARKETING FörsäljningsAkademien started because of the great demand for well educated salespeople. After graduation there are many possibilities for the students. After two years in an academic education, the student has developed a lot of theoretical skills. Though, there is knowledge that is more valuable. A knowledge, that manifests itself in reality, in situations where you really need it. What a Sales and Marketing Economist can do is to transform theoretical skills into practical skills. The students at FörsäljningsAkademien have experience from both theory and practical work. They have not just learned basic theoretical skills, they also have practical experience from the business world. The students are problem solvers and besides sales and marketing, they can appear in and manage different business organisations. They can handle activities in sales management, for example planning, communication, psychology and other occurring sales elements. From their trainee companies the students obtain the experience of business selling and behaviour that they need to work practically with sales and marketing. They have a healthy attitude to morals and ethics in the business world. The students have also seen the practical consequences of laws and stipulations that regulate the economical environment. They can take care of the design, planning and strategies of a business marketing process. This includes for example analyses, prognoses, marketing investigations and working out a marketing plan for a company. After graduation the students can work with for example: • Business to business selling • Communication • Marketing • Sales • Project leadership As described before, there are many possibilities for the students after graduation. COURSES Practical Sales (4 p) This course provides bask skills in practical sales work in business to business. It also provides an insight into the sale process and how the increasing competition demands change when making a sale. Business Law (3 p) The students learn about the laws of business. The course teaches the students how to solve legal problems and how to understand legal documents within the line of business. Business Economics, basic (2 p) This is an overview of business administrations and aims at preparing the students for the core course at the University of Gothenburg. Efficient Sales Management (4 p) The essential goal is to teach the students methods in planning, managing and following up the sales efforts. The course provides knowledge of how tools for marketing segmentation and customer positioning should be used. The students also learn about negotiation and business ethics. 10 SALES & MARKETING Marketing in Practice (3 p) The students learn how the companies and organizations can communicate with their parties on the market and with a range of practical marketing techniques. It is all about how to succeed in strengthening a trade and long term customer relations. Project Leadership (2 p) This course aims at presenting a method in how to structure and manage a project. It also enhances the ability to lead project members towards a goal. Oral and Written Communication, Swedish (3 p) The course aims at communicating in various situations and making presentations for large groups. Skills in how to use Swedish in speech and writing in business and everyday life are practised in the course. A special course in copy-writing is included. Oral and Written Communication, English (3 p) The students learn the ability to use English in international contacts. The course includes how to communicate in everyday situations and make presentations for groups of various sizes. Skills in how to us English in speech and writing are practised. The students are expected to use English fluently as a corporate language. Communication and Media Design (4 p) The course aims at giving good knowledge and practising skills in how to manage the internet and basic skills in how to build web sites. The student’s own web site is later published on the World Wide Web. The programs InDesign and Photoshop are used in this course. The students learn how to create and design applications. An assignment it to make your own brochure. E-commerce (2 p) Knowledge of the fast development of electronic commerce and understanding how it will affect traditional marketing and sales are taught in this course. The students learn the best way to take advantage of this development Computer and IT Science (3 p) The content of this course aims at developing skills in advanced applications and the knowledge of optimal integration between the Office-package and how to different techniques can be timesaving in daily work Learning in Action (27 p) Each student performs 27 weeks as a trainee at one or more companies. The school has established excellent relations with many of the leading companies in Gothenburg and Mölnlycke. The aim of these trainee periods is to let the student practise what he or she has learnt in school. Hopefully, the students also get to know a lot of people and make valuable connections. The students are very appreciated by the companies. Business Economics (15 p*) The purpose of the course is to give the students a good knowledge of economic theories and models. It leads to the understanding of different companies and organisations in the economic society and the relations between the actors of the market. The students learn e.g. how to calculate an investment and cost analysis and how to value it. Marketing (15 p*) The students will learn about the factors affecting the market, for example “the four P’s”. The students will examine a company and create an annual plan. The course also teaches how to analyse marketing situations and create strategic competitive plans, among many other things. OPTIONAL English for Professional and Academic Use (7,5 p) The right language the right target group is taught and practised in these optional courses. An increased business vocabulary and skills in how to read complex texts are reasons why most of the students choose to take the course. The aim of the course is to increase the business language skills among the students YrkesHögskolan in Mölnlycke School of Business, Economics and Law Faculty of Education *Bologna system SALES & MARKETING 11 KLAS ANDÉN [email protected] Klas chose YHIM because of the marketing part of the education and the chance to get working experience while you are still studying. He thinks that the combi-nation gives you an advantage compared to students who attend university the whole time. His best qualities as a marketer are that he is open-minded and creative; it is easy for him to think outside the box. That is why he wants to work with marketing. He wants to do something creative. ”...gives you an advantage compared to students who attend university the whole time” NATALIE ANDERSSON [email protected] FörsäljningsAkademien was the type of education Natalie searched. She believes that combining theory with practice periods will make her well prepared for working life. It provides a good foundation and gives a solid knowledge in both marketing and sales.She wants a challenging professional role where she can find an outlet for her creative side and where she can evolve new knowledge and experience in an inspiring future. MIKAEL BICK [email protected] The ability of communication is vital for success in sales and marketing. During Mikael’s time at this vocationally-oriented education he has improved and strengthened his knowledge in this area to meet the market of tomorrow. With three scheduled internships and earlier work experience as a salesman and marketing assistant he feels prepared for a challenging assignment with energy and enthusiasm. Call him for further discussion! 12 SALES & MARKETING CHRIS BROLIN KARLSSON [email protected] Chris Brolin Karlsson has been travelling and working in different countries since upper secondary school. After working in the service industry for a few years she was looking for a new challenge. She appreciates the education and all the doors opened for the future. Her expectations are to find a job within sales and marketing, with the whole world as a workplace. MY BROLIN KARLSSON [email protected] My Brolin Karlsson wants to work with sales and marketing because she likes to meet new people every day and she sees a bright future for herself in the line of business. With her past in restaurant and service she is experienced in mingling. My´s best qualities as a salesperson are her way to engage people in conversation and make new contacts. Her plans for the future are uncertain, but she wants to reach the top. ”...she sees a bright future for her self” PERNILLA CLAESSON [email protected] When Pernilla worked as a deputy store manager, she learned a lot about direct sales to the customer. After a while she realized that she wanted to broaden her horizon and started to study sales and marketing. She thought that the education sounded interesting and that it was well adapted to the market with theory combined with practice periods. Pernilla wants to find an inspiring and creative job after her exam. SALES & MARKETING 13 THERESE DEREVALL [email protected] Therese thinks the best thing with this education is that it is integrated with work life. With all the internships she gets many opportunities to figure out what she wants to work with. She thought the education seemed wide and challenging. It suited her because she had a hard time knowing what she wanted to work with from the beginning. Having teachers who have worked with sales and marketing is very good because they have a lot of experience. ”...he has got a deeper insight into business life...” DANIEL EDLUND [email protected] Daniel had been working in retail for a couple of years when he felt he wanted to achieve new knowledge of marketing and sales. That is why he chose to study at FörsäljningsAkademien, and the main reason was the three trainee periods. He believes that during this education he has developed his communication and analysing skills in business situations, and that he has got a deeper insight into business life and what it really takes to be a good salesman. PETER EISENSCHMIDT [email protected] Peter has worked as a graphic designer and production manager at the Graphics department of the Swedish exhibition centre. This meant a lot of customer meetings and a lot of responsibility at a fairly young age; he was only 19 at the time. After two years he wanted to increase his knowledge in sales and personal relations; therefore he went back to his studies. And the choice was easy; FörsäljningsAkademien offered him everything he needed to succeed. 14 SALES & MARKETING MARIKA VON HARTEN [email protected] Marika looks upon herself as an ambitious and outgoing person. She aims high and she thinks FörsäljningsAkademien will provide her with a solid foundation in order to achieve her goals. Marika believes that the education she chose will help her get a foothold in the world of finance. In the long run Marika wants to start up her own business. ”...will help her get a foothold in the world of finance.” SVANTE HELLBERG [email protected] Svante comes from the east coast of Sweden but has settled in Gothenburg after a few years in Uppsala and Stockholm. His main interest has always been creative arts, first and foremost as a writer. His interest is in the publishing of books and the will to follow the whole process is what led Svante to take an interest in marketing and sales. What motivates Svante is the will to do his absolute best in any situation or task. ANNA HELLERED [email protected] Anna chose this education because of the concept of combining studies with practical sessions. She has worked as a seller before and thought that FörsäljningsAkademien would be a great opportunity to develop. In the future, Anna wants to find a creative and social job with many challenges in either sales or marketing. SALES & MARKETING 15 ÅSA JIRBLOM [email protected] Åsa has been working in the restaurant business for the past 20 years and she thought it was time to do something else. She likes the contact with people so she thinks that a job within sales and marketing is the right choice for her. The best thing with this education is all the internships, which give you plenty of experience that is good for the future and you get many connections. Her plan is to get a job that inspires her and maybe in a distant future she is going to start her own business. SANDRA JOHANSSON [email protected] Sandra was born in 1988. She is an active person who loves sports, scuba diving and skiing. She chose this education because of the internship that is full of possibilities to get connections and practical experience. The education has so far given her a wide knowledge in the different subjects. In the future she hopes to find interesting challenges, develop as a person and have fun. mediately that ”She felt more or less im e really loved.” sales was something sh LINDA KARLSSON [email protected] Before this education Linda was working at Team Sportia and Timberland both selling clothes and leisure-wear. She felt more or less immediately that sales was something she really loved. She likes to meet new people and always gets a “kick” when she manages to sell products. In the future her goal is to continue working in the clothing trade with sales and/or marketing. 16 SALES & MARKETING EMMA KULLBO [email protected] Emma was raised in Falkenberg and moved to Gothenburg in 2009. She is ambitious and has a lot of positive energy. She chose Sales and Marketing because she studied marketing in high school and wanted to continue on that track. She saw the possibilities with LiA (learning in action) as a good springboard into the life of business and new connections. Her vision is to have a satisfying and developing job in an international company. ”Kristin thinks that the best ingredient in this education is the practical part.” KRISTIN KARLSSON [email protected] Apart from interesting subjects in school, Kristin thinks that the best ingredient in this education is the practical part. It is the main reason why she chose this education. Being able to apply new knowledge while getting the chance to make contacts at companies is a good combination. Before she started this education she worked at a sales department. In the future Kristin hopes for a job with great development opportunities. ELEONOR LINDGREN GAHNSTRÖM [email protected] She decided to quit her current employment as an Art Director to start studying. She wanted to develop a deeper understanding and knowledge in the areas of marketing and sales, to be able to take a greater part in the communication and relationship with the customers. The past 25 years as a Graphic Designer have given her a solid experience and professional skills. This education has provided her with a strategic knowledge and a new and inspired way of approaching work life. ent as an ”...quit her current employm .” Art Director to start studying SALES & MARKETING 17 JONAS LODIN [email protected] Jonas started the education in the fall of 2009 after working for the last 8 years in the restaurant business. During the winters he operates a ski & snowboard event which he has been doing for the past 10 years. To develop his skills in marketing and business he chose this education and when he takes his exam his plans are to work with marketing and/ or start up a business of his own. Jonas loves to work and works best when he has things to do all the time! ”...he operates a ski & snowboard event whic h he has been doing for the past 10 years.” ANNIE NORBERG [email protected] After graduation Annie worked at a company called Sveico AB in Gnosjö. Her main tasks were to register orders and support the marketing department. Two reasons why she chose Sales and Marketing were her work experience and the possibility to have internships, which she thinks has been very valuable. During her education not only her interest in sales and Marketing has grown. She now knows how to set her limits and that it is up to her to move them. HEIDI PALOSAARI [email protected] “Tomorrow is a gift, that´s why we call it the present” Heidi has always had a great interest in sales and marketing. This education has given her opportunities and opened doors. She has grown and learned so much, not only about the subjects at school but also about herself. She has a hunger and looks forward to challenges. She wants to make something of herself. She knows what she wants now and feels a drive as never before. “Tomorrow is a gift, that´s why we call it the present”, is her motto. 18 SALES & MARKETING ELINOR RAGNVALDSSON [email protected] For Elinor, sales and marketing are exciting parts of a company. She wants to work with something in which she can develop. She believes that she will do that in sales and marketing and thinks that she has good chances to work with it in the future. She is an ambitious and goaloriented person who wants to be an important part of the company. Elinor will always learn new things because the world is growing and so are the companies. ERIK RANSTRAND [email protected] Erik is very outgoing and loves to work with people. In the role as a salesperson and marketer he will meet new people almost every day and he is often close to the clients´ businesses which he finds very interesting. Erik wants to work with Sales but is also very interested in Project Management. He has been working with projects before and hopes that the Yearbook 2011, which he has been Project Manager for, won’t be his last! ”...on the move for the next real is his approach to life” OLOF ROSANDER [email protected] Olof´s goal after school is to get a job in sales. The best thing about being a salesman is that a job in sales is a job with a great variety. If you have ambition nothing can or will stop you from getting the results you want. The job as a salesman is one of the more open jobs you can get and you can create something big in your own ways. To constantly be on the move for the next deal is his approach to life. SALES & MARKETING 19 SOPHIA STOPLE [email protected] Sophia was born in Kungsbacka but lives in Gothenburg today. She is a very ambitious person with high social competence. Before this education Sophia used to work as a customer representive at TeliaSonera AB. Sophia chose FörsäljningsAkademien because she likes the idea of theoretical studies combined with practical training. Her vision is to get a job that she finds creative and inspiring with many challenges. ”She is a very ambitious person with high social competence.” SARAH VON ZWEIGBERGK [email protected] Sarah was born in Gothenburg in 1989. She tested many different jobs in several industries before she started her educuation. Sarah chose FörsäljningsAkademien to learn more about economics and marketing and to have a broad education with great future prospects .You will find her outgoing, social, open-minded and she knows what she wants. Sarah´s plan for the future is to work in a creative and social line of business. knowledgechallenginginspiringfuture workplacereachthetopdeeperinsight tionsperfectionpossibilitesinteresting networkcreatesomethingbiginternsh gyfuture 20 SALES & MARKETING JOSEFIN ZACHRISSON [email protected] After her education her greatest wish is to get a job in marketing, a job as a marketing coordinator or assistant in a marketing division. If she does not get the job she wishes or if she does not feel ready to start working, she also has plans to move abroad to get a bachelor in economics. She knows that she has much more to learn and is always hungry for new challenges. ”...always hungry for new challenges .” SUSANNA ÅKESSON [email protected] Susanna was born in Mariestad where she lived until May 2009 when she moved to Gothenburg. She had been working as a seller in a clothing store for about 5 years in both Mariestad and Gothenburg and had always looked upon sales and marketing as an interesting business. She decided she needed a bigger challenge and applied to sales and marketing at FörsäljningsAkademien. Susanna is a positive and ambitious person and believes this education will give her many choices, a broad understanding about the business and good relations which will gain her a successful and inspiring future. eopenmindedandcreativethewholwo tambitiousandoutgoingmarketingrela gchallengesstratgicknowledgeinspire hipoutsidetheboxpositiveambitionsen SALES & MARKETING 21 TECHNICAL SALES & MARKETING After graduation there are many possibilities for the students. They have a general knowledge of the business world. They have also seen the practical consequences of laws and stipulations that regulate the economic environment. They can take care of the design, planning, and strategies of a business marketing process with due consideration of technical implications. This includes e.g. analyses, prognoses, market research and making a marketing plan for a company with more or less technological focus. The students at FörsäljningsAkademien have experience from both theory and practical work. They have not just learned theoretical basic skills; they also have practical experience from the business world. The students are problem solvers and besides sales and marketing, they can appear in and manage different types of business organisations. They can handle activities in sales management, for example planning, communication, psychology and other occurring sales elements. Besides the economical know-how the students have a thorough knowledge of technology. They know how to present and handle a project with a technical background. After graduation a sales engineer can work with for example: • Marketing • Sales • Technical applications • Project leadership • Presentation skills • Computer communicaton • Business communication • Design and product development As you see, there are many possibilites for the students after graduation. COURSES Technical Science (24 p) Design Technology for salesman Digital Presentation Electronics for salesman The purpose of this group of subjects is to get a good insight into how to apply science findings to industrial activity, from product development to tele and computer communication in the aspects of a salesman. 22 TECHNICAL SALES & MARKETING Business Science (15 p) Salesmanship Project Leadership Business Economics and Logistics Practical Sales Business Law This course package gives the students a wide and solid ground to stand on in the future as a sales engineer. They have a general knowledge of practical sales and marketing with a technical focus. They also have a genuine knowledge of practical sales work mainly in business to business. They have learned how to plan, control and follow up sales efforts. Communication (7 p) Oral and Written Communication, Swedish Oral and Written Communication, English Business Communication with a Technical focus The students have learned oral and written English technical communication. The knowledge of presentations skills contains body language and speech practice, whereas the course in Social and Organsiational Development develops the ability to understand group behavior and the handling of stress and conflicts. The course in English can be complemented with a university course, English for Professional and Academic Use. It is given by Gothenburg University and you get 7.5 university points in credits. Computer and IT Science (2 p) The course have given an insight into how a personal computer is built, how to handle software and how you best make use of the Office-package Learning in Action (27 p) The trainee period parts comprise 27 weeks, one third of the education. Each student performs 27 weeks as a trainee at one or more companies. The school has established excellent relations with many of the leading companies in the Gothenburg region. The aim of these trainee periods is to let the student practise what he or she has learnt in school. Hopefully, the students also get to know a lot of people and make valuable connections. The students are very appreciated by the companies Marketing (7,5 p*) The students have a good knowledge of marketing. The essence of the course is based on Philip Kotler’s Principles of Marketing. The students examine a company and create an annual plan. The course also teaches how to analyse marketing situations and create strategic competitive plans, among many other things. OPTIONAL English for Professional and Academic Use (7,5 p) The right language the right target group is taught and practiced in these optional courses. An increased business vocabulary and skills in how to read complex texts are reasons why most of the students choose to take the course. The aim of the course is to increase the business language skills among the students YrkesHögskolan in Mölnlycke School of business, ecnomics and law University of Gothenburg *Bologna system TECHNICAL SALES & MARKETING 23 MUHAMMED AIESH [email protected] Mohammed has always been interested in selling and marketing through his whole life so when this education was offered he simply applied for it. He knew that this education would give him a good future so that is one of the reasons why he chose it. It is an interesting and challenging trade which provides him with good job opportunities. It is interesting to meet so many people both as students and people from the world of work. One of his plans is to work as a salesman and marketer in the beginning and in the future he wants to start his own company. MATTIAS ALFREDSSON [email protected] ”...in the future he wants to start his own company.” Mattias’ s best qualities are that he is an outgoing person and finds it easy to talk to new people. His plan is to work with something he really enjoys, preferably with sales or marketing. The best thing about this education is the good teachers who do the best they can for every individual to learn as much as possible. Mattias saw this education on the internet and thought it would be a great opportunity to learn things he really enjoys doing. PHILIP ANDREASSON [email protected] Outgoing and energetic are two things that describe Philip. He enjoys working with many projects at the same time and the excitement of meeting new people every day. In his spare time he likes to work out, especially when it comes to the winter season, but he also enjoys music and design. His plans for the future are to succeed in school life and then find a technical sales job that he finds stimulating. 24 TECHNICAL SALES & MARKETING MATTIAS BRÄNNSTRÖM [email protected] After many years in the flight industry Mattias started looking for a bigger challenge. He found that challenge at FörsäljningsAkademien. He chose this education because of the concept of combining studies with practice periods. Mattias hopes that his time att FörsäljningsAkademien will give him good relations in the business world as well as many new experiences. ”After many years in the flight industry Mattias started looking for a bigger challenge.” JOAKIM BÖRJESSON [email protected] Joakim chose this education because he always wanted to be a salesman and he has always been interested in technology so why not studying them together? This education will give him a lot of opportunities to get an insight into the market out there. He has always wanted to work with different people and have a connection to them all at the same time. He can see himself growing into a greater salesman and having a stable network when he works for one of the bigger companies before he turns 25 years old. CARL-MAGNUS CARLSSON [email protected] “It is through sales you give your company its income”. The interaction with different people in different companies along with doing business, will push Carl Magnus to do a good job. “The variety of subjects that we study along with the traineeship at different companies are the best things with this education”. Carl Magnus best qualities are that he is a positive and easy going person who values honesty and good business for both parties. TECHNICAL SALES & MARKETING 25 SEBASTIAN EKSTRAND [email protected] Sebastian Ekstrand has since his first class in marketing in high school wanted to work with just that. He wants to have the ability to make something visible to the crowds around the country. Sebastian does not want to rule out a job in sales either but marketing is his main priority with this education. The best thing is without any doubt the LIA periods. To use all knowledge from class in real working situations is important. You learn to know what can be expected when you have graduated. ”To use all knowledge from class in real working situations is important.” NIKLAS FAGERSSON [email protected] When Niklas started at YHIM his main purpose was to learn and to gather as much knowledge as he possibly can, about sales and marketing for use in work. A reason why he chose YHIM is that he wants to start his own business. The best thing about this education according to Niklas is that “we have the opportunity to spend time in the workplaces with our LIA”. Niklas is a persistent character when it comes to learning new things and work procedures. Therefore this education suits him perfectly. ANDRÉAS FERREIRA [email protected] Andréas wants to work with sales and marketing because it provides him with much more than a job.To approach people you normally would not talk to and seal deals after months of market research and business meetings, are just a couple of things answering why Andreas wants to work with sales and marketing. Andréas´s plan for the future is that before his 22nd birthday he will have a permanent employment and get a solid platform and a wide network to reach the top. 26 TECHNICAL SALES & MARKETING BINIAM HAILE [email protected] Biniam has always been interested in sales and especially marketing. He thinks that this education gives a wide assortment and a lot of opportunities. He would like to work with marketing in the future because that appeals to him. Marketing is an open subject and is constantly refreshing. When he first heard about this education, he found a new approach to studies, LIA. It gives students a good chance to see how a company works in progress and get a foothold in the real world. KARIN ISAKSON [email protected] Karin´s best qualities as a sales person/marketer are her constant curiosity and desire of learning new things. She loves challenges and competitions, which also drives her in her civil career. This education has opened Karin´s eyes for a wider range of workmanship than she before thought was possible for her future career. That is exactly what she wanted from her studies at FörsäljningsAkademien. LINDA JOHANSSON [email protected] ”This is her start on her way to the top.” Linda loves new challenges and her best qualities and strenghts are that she has an incredible will and is engaged in her tasks. Linda can easily relate to people and is a good judge of characters. The best part according to Linda is “that we get a broad education and the chance to use our knowledge in practice and that the teachers we have come from working life which gives us a 100% updated education”. Her future plans are to get a permanent job and get a profound knowledge of some areas in sales and marketing. This is her start on her way to the top. TECHNICAL SALES & MARKETING 27 LINUS KILÉN [email protected] Linus thinks that sales and marketing are very interesting subjects to work with. He thinks it is fun because you get the chance to meet a lot of different people and the work you do is never the same. Linus´s best qualities are that he is persistent, very social and he likes to meet new people. He takes his assignments very seriously. He always shows respect to his colleagues and he is not afraid of taking responsibility. JOSEFIN LARSSON [email protected] Josefin wants to work with sales and marketing because she believes that it is a line of business where you have a great influence on your career. Josefin chose this education because it is a combination of theoretical studies, with teachers from real working life, and LIA which together give you possibilities of getting connections and experience. Her plan for the future is to find a job, as a salesperson, with stimulating challenges and a happy working atmosphere. ”...find a job, as a salesperson, with stimulating challenges and a happy working atmosphere” JOHANNA LUNDQVIST [email protected] With an education that offers many different opportunities within the trade, technical sales and marketing was an obvious choice for Johanna. Johanna sees herself working with challenging and developing work assignments, where she can develop as a person and in her professional role. She is persistent and always looks for new ways to improve both in her job and the social working life. 28 TECHNICAL SALES & MARKETING FADI NANO [email protected] The best thing with this education for Fadi is that he can develop his sales skills. He is a good listener and knows what the customer wants. He started his sales career as a telemarketer and he sold alarms. Then he went ahead and got a job in the telephone market. Fadi became more and more interested in sales and he felt that he wanted to take the next step in his sales career and have a greater knowledge of sales and marketing so he decided to start studying at FörsäljningsAkademien. LASSE NILSSON [email protected] Lasse really likes the selling process. The challenges in selling are the driving force. And he thinks, the more complex the better. His ability to find out what the customers need is one of his strengths. To write a speech, and to learn about the selling process are the qualities that he has developed most in this education. He has worked with home electronics, and owned a Bang & Olufsen store. RICHARD NORLÉN [email protected] Richard is an energetic and careful person with great interests in sales and marketing. This is something that he wants to learn more about to meet his dream to work as a salesperson in the marine trade. Because FörsäljningsAkademien has sales and marketing combined with technology this became the obvious choice for him. In Richard’ s spare time he likes to motorcycle in the woods and meet new people. ”...an energetic and careful person with great interests in sales and marketing.” TECHNICAL SALES & MARKETING 29 LISA OLSSON [email protected] For Lisa this education was a new experience since she had never worked with sales or marketing before. During her upper secondary school she has been studying a technical program and she has worked with different industrial and logistics jobs after that. Lisa is a competitive kind of person who hates to lose. This is a quality she considers good to have when you work as a seller. Lisa thinks that this education has given her a new approach and she hopes that she is going to work with something with marketing after the education. MIKAEL PÅLSSON [email protected] Mikael has always been fascinated with the psychological aspects of sales and marketing. To improve his skills as a salesman Mikael therefore chose this education because of its great reputation and experienced teachers. To mention a few assets as a salesman Mikael would emphasize his ability to make people feel comfortable in his company and his capability to keep calm under stress. He is also a great listener. ”fascinated with the psychological aspects of sales and marketing.” MELISSA ROHANIMEHR BOSTRÖM [email protected] Melissa is a persistant character with several years of sales experience. Her best quality as a salesperson is being positive and curious about new experiences. Melissa´s plans for the future are to work in an international company, or to manage her own business in import-export. Melissa thinks that the best thing about her education is that she has the possibility of training jobs during the time of her education That is a very good opportunity for her to make new contacts. 30 TECHNICAL SALES & MARKETING JOAKIM ROSÉN [email protected] Outgoing and entrepreneurial are two qualities that describe Joakim. In early 2009 he started his own business. To succeed as an entrepreneur, he quickly realized that he needed more knowledge. FörsäljningsAkademien was the right forum as it connects the theoretical and practical knowledge in a professional manner. After the examination, he will work with key customers in a technical line of business. ”In early 2009 he started his own business.” ROBIN RYTTERLÖV [email protected] Robin has worked mostly with industrial manufacturing and he wanted to make a change in his career path and still benefit from his technical experience. Robin is a competitor and since he always wants to win you cannot deny his obvious strengths such as being credible, creative and result-focused. These are huge qualities when it comes to sales/marketing. The education has changed his way of thinking and opened his eyes for the future. ALEXANDER SANTAMOS [email protected] Alexandro was born and raised in Mölnlycke. After 5 years’ work he felt it was time to find a vocation: something that is fun, constantly changing and requires a quick-witted mind along with a high ambition. In 2009 he enrolled with FörsäljningsAkademien to study the art of sales and marketing. With this education the doors of the world are open as a marketer/salesperson. There is really no limit to what you can accomplish. TECHNICAL SALES & MARKETING 31 SANNA STRANDH BÄCKSTRÖM [email protected] Sanna likes that it is a broad education that can give her the chance to develop in an area with many internal and external contacts where opportunities exist to eventually work on both an operational and strategic level. She loves new challenges and sees opportunities instead of problems, has a strong drive and determination to succeed. She also has optimistic life expectations combined with persistence, energy and creativity. In the future Sanna sees herself working in a marketing department. ”She loves new challenges and sees opportunities instead of problems...” BJÖRN WENZIN [email protected] Björn is an easy-going person with a great sense of humour and a love for life. He has many different interests, among those travelling, sports, gambling and friends. A great quality with Björn is his competitive mind where he never gives in. He also takes a great interest in business and an understanding of the psychology behind it. knowledgechallenginginspiringfuture workplacereachthetopdeeperinsight tionsperfectionpossibilitesinteresting networkcreatesomethingbiginternsh gyfuture 32 TECHNICAL SALES & MARKETING MARKUS WESTERLIND [email protected] Markus became interested in selling already when he was around 10 years old. He started his selling career by cycling around in his neighborhood selling Christmas books and magazines for a publishing company called “Jultidningsförlaget”. In 2001 he got the award “Star seller of the year” Somewhere inside him he knew that his future would be in selling in some way. His strength is his nice and kind personality, his interest in other people and his sensitivity for their needs. He loves meeting new people, put up goals, go for it and that is why he achieves good results. r”...” “In 2001 he got the award “Star seller of the yea EMELY WIKLANDER PALMERTZ [email protected] With the wide range of knowledge from competent teachers and the LIA periods Emelie feels she has an excellent starting point and has gained a new confidence in her future carrier. During her first year at FörsäljningsAkademien she has seen the many opportunities and variety of work, and with the combination of the wide course program the possibilities after graduation are endless. eopenmindedandcreativethewholwo tambitiousandoutgoingmarketingrela gchallengesstratgicknowledgeinspire hipoutsidetheboxpositiveambitionsen TECHNICAL SALES & MARKETING 33 ULRIKA SUNDELL Ulrika works for FörsäljningsAkademien and Yrkeshögskolan i Mölnlycke, YHiM within educational management and project leadership. She graduated from The school of Business Economics and Law at the University in Gothenburg with a Bachelor of Science degree in Business Administration and Economics, specialization in Marketing. She started her career with selling Apples Macintosh computers and marketing events. She has had different selling and marketing positions in various international companies and trades such as pharmacy, digital colours equipment and educations. Ulrika has been with FörsäljningsAkademien since 2007 and has the responsibility for the LIA (learning in action) and the contacts with the market actors and teachers as well as being a mentor for the students. MARKUS WASER Marcus´ goal with his profession is that his students will become better than he is. He says: ”It is not always this happens but when it does, it gives me a kick!” Before Markus became a teacher he mainly worked as a building engineer. Mostly his job was to draw design plans and solve engineering problems. But the fact is that he even had time to work as a parachute instructor. The most important things for Markus to teach his students are of course, that the students learn what is in the curriculum but even more important is that students should learn how to learn more. The subjects he teaches (digital display systems) are changing very rapidly. Therefore it is important to know how to keep up-to-date and know how to do if you need to know new things in the same area. Markus thinks the best thing about being a teacher is the contact with the students. To be able to meet different people who have a desire to learn and be able to provide them with tools they can use in their future profession is one of the things that keeps him going. 34 PERSONNEL ”It is not always this happens but when it does, it gives me a kick!” CHRISTINA WALDENSJÖ Christina works at the Institution of Business administration, School of Economics and Commercial law, Göteborg University. She lectures in several marketing courses such as basic marketing, marketing planning, market communication and international marketing. During the final year the students complete their studies by writing a thesis. As a tutor, Christina is involved in many of these theses – a job she finds very interesting, since it gives her the possibility to work with many different aspects of marketing. Besides teaching, Christina researches in her favourite area, export, where she studies the connection between exporting problems and the degree of competence among manufacturing companies in West Sweden. “With his sharp tongue and a sense of humour Thomas keeps the classroom on its edge” THOMAS BRAUN Thomas´goal with his profession is that his students can find joy in learning business administration. If as many students as possible can become “free thinkers” in this area, Thomas will feel satisfaction with his profession as a teacher. Before Thomas became a teacher at Handelshögskolan he mainly worked with teaching and consulting in the field of accounting. What is most important for Thomas in his job is to see the development of the students. For some students this is a rapid development, and for some students it is more of a slow process. Both ways are lovely for him to see as a teacher, he says. In May 24, 2010 Thomas received a pedagogical prize for his efforts in the classroom. The reason included the following words about Thomas: “With his sharp tongue and a sense of humour Thomas keeps the classroom on its edge” and “he manages to engage and create a positive atmosphere in the classroom with his way of teaching that always includes his students´ involvement”. PERSONNEL 35 36 JOHAN RÖNNBLAD JOHAN RÖNNBLAD Johan graduated with a Bachelor of Science in Business Economics – account & financial control from School of Business, Economics and Law Gothenburg University. companies to increase their profits through keeping existing customers satisfied, finding new customers and business training. Sales focus is on Johan´s agenda every day, and as a student you can easily hear that he knows what he is talking about. Major focus during Johan´s lessons is on learning how to act in complex sales situations in busiJohan started teaching ten years ago. Ever ness to business. To practise all the common since then focus has been on sales based on situations that you meet as a sales person is an customer focus and negotiation training. It is important ingredient in Johan´s way of teaching. also important to understand business econo- To simulate a case and force the students to my, Johan says. take their own initiatives and try different solutions, and not be afraid of making mistakes is Three years ago Johan and a colleague started how you learn the most. That is why Johan uses IMCure AB, in which he is different role plays and simulat“Are you speaking to a part owner. IMCure helps ed cases to practise on the situthe president (C.E.O) or the ations that you meet as a seller. production manager?“ The purpose is to make the students feel comfortable in these kinds of situations. Another important thing is to know who you are talking to at a company. Are you speaking to the president (C.E.O) or the production manager? You have to know this to direct your arguments and proposals in the most attractive direction. The future for salesmen/women looks very bright. That is because it is the sellers that bring in the money for the company. Without a good sales person the company does not get the income that you need to cover the costs and deliver the required rate of return to the owners. Johan is known for his sharp tongue and his ability to make the lessons seem like a real business situation. He involves his students in discussions and he gives a lot of valuable constructive criticism. Final words from Johan to sum up what is important as a sales person: “It is more important to listen than to speak” JOHAN RÖNNBLAD 37 He has a university exam with Swedish and English as main subjects with a focus on communication skills. He has always been interested in rhetoric and speech and he discovered early that there was no structure or organized training in speech in Sweden. English is the company language all over the world and speech has a long tradition in the US where Egon implemented many courses for Swedish participants at American universities. EGON ÖSTERBRAND Egon has lectured in Swedish and English business communication at Härryda for 10 years. He really enjoys teaching and gets a lot of feedback from his alert students. When he graduated from Lund university his exam comprised literature, Scandinavian languages, English, theoretical philosophy, practical philosophy and pedagogy. Egon has also worked abroad with speech and presentation skills mainly in England, “...initiated the USA and Australia. and organized courses in Sweden and the USA, Great Britain and Australia for teachers’ and students’...“ He has been a lecturer at the University of Gothenburg and Hvitfeldska gymnasiet in Gothenburg. He is also a teacher trainer instructor, course and project leader with extensive knowledge and skills in teaching and assessing at high school and university levels. Egon has initiated and organized courses in Sweden and the USA, Great Britain and Australia for teachers’ and students’ further developing skills in speech, process writing including response and publishing, quality control and assessment. He is a specialist in rhetoric, speech and business communication and he has been a professional trainer and been giving courses parallelly with his lectures. Some of the schools and companies that he has given courses for are: Idrottshögskolan, Forskarskolan, Göteborg Graduate School of Bioscince, Chalmers, Ericsson, Volvo, STS, Almqvist & Wiksell among others. 38 EGON ÖSTERBRAND Egon enjoys family life incuding his dog Tessie and he is a fascinated bridge player. As he appreciates his spare time, he chooses very carefully where he wants to work besides Härryda, which he sees as his educational baby. In the future he plans to publish a few books, which he has assembled material for from his experiences. EGON ÖSTERBRAND 39 ANETTE LINDELL Anette Lindell teaches Business Economics, Business Law and has been doing this since 1993. She has also been teaching mathematics. Right now she continues her studies in Business Law at Gotland University. She believes it is necessary to keep up with all new laws and update her knowledge since she meets a lot of students with a great interest in law. Ever since high school Anette has had an interest in small companies and their importance in society. She has always liked to understand and analyse figures. This interest grew stronger during her time at Stockholm School of Economics in the seventies. Anette Lindell graduated from Stockholm School of Economics with a Bachelor of Science degree in Business Administration and Economics in the late seventies. She has had different jobs as an economist and worked mostly with budgets, accounting, cost-estimates and issues involving personnel. In 1984 she attended The Teachers’ Training College and obtained formal teaching qualifications. Since then Anette has been teaching adults, first in Sollentuna, north of Stockholm and since 1993 in Härryda. She likes her work in Härryda and will probably stay on for a couple of years. 40 ANETTE LINDELL ANETTE LINDELL 41 SPECIAL THANKS TO EGON ÖSTERBRAND AND STEFAN ADLER FOR THEIR TOLERANT AND LOVING SUPPORT DURING OUR COPYWRITING AND LAYOUT PROCESS 42 PRODUCTION TEAM THIS YEARBOOK IS AN ASSIGNMENT IN PROJECT LEADERSHIP AT FÖRSÄLJNINGSAKADEMIEN, CARRIED OUT BY THE FOLLOWING PEOPLE: PROJECT GROUP ERIK RANSTRAND PROJECT LEADER ART MIKAEL BICK ART DIRECTOR & PHOTOGRAPHER ELEONOR GAHNSTRÖM ART DIRECTOR KARIN ISAKSSON PROJECT LEADER COPY JOHANNA LUNDQVIST COPYWRITER MOHAMMED AIESH COPYWRITER PRODUCTION TEAM 43 YrkesHögskolan i Mölnlycke, 435 80 Mölnlycke | Besöksadress: Långenäsvägen 5 Tel: 031-724 66 60 | Fax: 031-724 66 33 E-post: [email protected] | www.yhim.se Find us on facebook at Yrkeshögskolan i Mölnlycke and twitter @YHIMse