Fall 2011 - Greater Memphis Chamber

Transcription

A L S O I N S I D E : Wo r k f o r P i e • M e m p h i s Ve t S p e c i a l i s t s • C o a c h K e v i n ' s I n j u r y T i p s
memphis
CROSSROADS
A publication of the Greater Memphis Chamber
FOCUS ON HEALTHCARE
Memphis Miracles
The individuals and organizations that help make up the
Memphis and Shelby County bioscience industries.
Fall 2011
There’s no place for tumors to run.
The CyberKnife represents new hope to patients with inoperable or surgically complex
tumors. It is the world’s first and only robotic radiosurgery system to offer a non-invasive
alternative for both cancerous and non-cancerous tumors. It can track tumor motion
throughout treatment, ensuring precision and preservation of healthy tissue, and fewer
radiation treatments overall. And Baptist Memphis is the only hospital in the Mid-South
with this remarkable new technology.
CyberKnife® Robotic Radiosurgery System — only at Baptist.
memphis.baptistonline.org
| 901-226-0340
One of a kind.
St. Jude patient Brennan, age 8,
is one of a kind. Like us.
There’s no place like St. Jude Children’s Research Hospital. Our sole focus
is to find cures for cancer and other deadly childhood diseases. Brennan was
diagnosed with a rare form of acute myeloid leukemia that did not respond to
standard treatment. Our doctors pioneered a treatment plan just for Brennan
that is giving him a chance at life. And, Brennan’s parents never received a bill.
Trailblazing research. Unrivaled patient care. No bills. Ever.
That’s why there is only one St. Jude.
Find out more at www.stjude.org.
CONTENTS
Focus on Healthcare
Memphis
Miracles
20
This issue highlights some
of the amazing people and
organizations who make up the
extensive bioscience community
in Memphis and Shelby County.
Also in this issue:
5
From The Top
6
The Corner Office
8
MemphisED
with John Duncan
Civic Responsibility Fuels Hopkins: Bruce Hopkins of
First Tennessee talks about the importance of strong
community involvement.
Making Memphis a One-Stop Shop: The MCVB competes
with other markets to attract visitors to Memphis.
10
Entrepreneurship
12
Bioscience
14
Logistics
16
Inside the new...
34
On the Frontlines
36
Memphis Fit
37
The Human Spirit
38
Mid-South Quality
Production Center
A Piece of the Pie: SeedHatchery graduate, Work for Pie,
strives to be the place employers look for software developers.
Thinking Inside the Box: CBU’s Healthcare Packaging Consortium
provides benefits to students, companies and consumers.
America’s Aerotropolis Spreads its Wings: Spreading the
message about the benefits of Aerotropolis to all.
...Memphis Veterinary Specialists
with Special Guest Lodie Biggs
with Kevin Leathers
with Jennifer Blake
The Quality Center offers Lean Six Sigma training to businesse
2
Memphis Crossroads | www.memphischamber.com
Pictured on the front cover
with St. Jude patients is
Grizz, the Memphis Grizzlies
mascot played by Eric
McMahon. McMahon took
a leave of absence in 2007
to undergo treatment for
Hodgkins Lymphoma.
He then helped start the
Friends of Grizz program
which brought St. Jude
patients and their families
to Memphis Grizzlies home
games to show support of
Grizz. McMahon returned to
play Grizz in 2008 and won
Mascot of the Year this year.
CONTRIBUTORS
ed arnoLd is a
freelance journalist,
podcaster, blogger,
husband and father.
Though raised in
north Georgia, he's
made the Bluff City
his home for the last
decade.
Toni LepeSka
grew up in Cayce,
Miss., and is a
journalism graduate
of the University
of Mississippi. She
has more than 20
years experience in
newspaper writing,
including at USA
Today, the (Jackson,
Miss.) ClarionLedger and The
Commercial Appeal.
TROy GLASGOW
(photography), a
native Memphian,
has worked with the
Associated Press,
Sports Illustrated,
Time, Newsweek
and many other
publications. For
freelance assignments,
he has traveled
throughout Europe,
Asia, South America
and Central America.
ChriS przybySzeWSki
is a native Memphian
who has written for a
variety of media, including
papers, magazines, books,
and online publications.
Locally, Chris has helped
start four companies in
the nonprofit and for
profit arenas, and he
holds degrees from the
University of Pennsylvania
and the University of
Memphis.
roSaLind Guy is a
freelance writer and full-time
high school English teacher.
She's been teaching for the
Memphis City Schools for
four years. Prior to teaching
she worked full-time as a
reporter for the Memphis
Daily News.
Jon W. SparkS is a
journalist, actor and
filmmaker in Memphis.
He writes feature
stories, reviews
performing arts and
has done more than
his share of Elvis
stories.
Trey heaTh has held
staff positions at the
Memphis Business
Journal and The
Commercial Appeal.
He is also the vice
president of Memphisbased Magnetic SEO,
an Internet marketing
firm, and the primary
contributor to Access,
the Chamber’s new blog
on the logistics industry.
MiChaeL WaddeLL is
a native Memphian and
University of Memphis
graduate who has spent
the majority of the
past 10 years living in
Southern California and
working as a writer and
editor. Since returning
home, he has been a
regular contributor to
The Daily News.
3
CHAMBER ONLINE
by CHrISTINA MEEk
news and notes from our website on the ins and outs of the Memphis business community.
memphischamber.com
Join the Conversation
• Follow @MemphisChamber on Twitter
• Be a fan of MemphisChamber on Facebook
• Stay up to date with the Chamber Newsroom
Chamber
blogs
GreaTer MeMphiS ChaMber uses a variety of outlets
to keep you informed on the people, organizations and initiatives
that make our city great and keep you informed. We currently
have three blogs: the m blog, access and memphis fit.
We plan to add more in the future, so stay tuned!
Chamber CaleNDar
the
4
The m blog
memPhIs FIT
aCCess
The M-Blog features content on
the latest chamber news, guest
bloggers from our membership
and interesting things going on in
the community. Most recent posts
include: choosing an IT advisor,
a new app from Baptist Memorial
Healthcare Foundation, Elvis and
behind-the-scenes of our Young
Memphis photo shoot for the
summer Memphis Crossroads issue.
Memphis Fit is written by Coach
Kevin Leathers (from Can’t Stop
Endurance, Team McGraw and
Pure Fit Radio) who talks about
fitness, health and wellness specially
designed for the Memphis way of
life. His latest posts were about
the Memphis Runners Track Club,
Finding What Works for You, Get
Moving Memphis!, and Surviving
the Summer Heat.
ACCESS is written by Trey Heath
features a growing conversation
about Memphis’ logistics and
distribution industries. Recent
posts were about the new Norfolk
intermodal facility, federal
infrastructure funding and a
conversation with Fred Smith and
Richard Anderson at the Airport
Cities World Conference.
oCTober
eleventh - 11:30 a.m. | lunch & learn “effective communication for results”
gain higher productivity from everyone using effective communication
- 11:30 a.m. | a conversation With mark sWeeney
national site selector responsible for selecting memphis for mitsubishi electric poWer
products inc.
twenty first
noVeMber
first - 7:30 a.m. | small business council breakfast
“get your Work done Quicker, easier & better ”
deCeMber
seventh - 4:00 p.m. | chamber orientation
seventh
- 5:30 p.m. | in the mix holiday reception
fourteenth
- 11:30 a.m. | annual chairman’s luncheon
FROM THE TOP
with John Duncan
Like so many businesses, over
the past few weeks your Chamber
team has begun to plan and budget
for 2012. In doing so, it allowed
us to take a moment and look at
all that we have accomplished
in the last nine months. 2011
has seen the announcement and
groundbreaking for Mitsubishi
Electric Power Products, Inc.;
KTG’s multi-million dollar
re-investment announcement
into for their Memphis facility;
Great American Steamboat is now
taking reservations from their
new Memphis offices; Memphis
the Musical will be coming home
to the Orpheum; we celebrated
with the Grizzlies NBA-Playoff
appearancesgames; and Electrolux
will be breaking ground in
October. So many good things are
happening in our community and
it is happening because we planned
it – we are the New South.
I hope you will join us on
Wednesday, December 14 at our
Annual Chairman’s Luncheon,
where we will not only celebrate
these successes but we will also
honor another strong Memphis
industry – our award-winning
Healthcare Community.
This issue of Memphis
Crossroads will give you an idea
of how great of an impact our
healthcare community has on this
city.
Memphis’ bioscience
community has grown to include
some of the best hospitals,
research facilities, orthopedic
manufacturing companies and
pharmaceutical companies in the
world. Close to 40,000 people are
employed in over 300 bioscience
Celebrating our
award-winning
healthcare
community
companies in the Memphis area
and it’s growing every day. The
world-class hospitals serve the
entire Mid-South region while the
biomedical companies are able to
distribute their products quickly
all over the world.
We pay tribute to some of the
inspiring people, organizations
and companies that make up the
diverse bioscience community in
Memphis. Some you’ll recognize
such as Dr. Eason from Methodist
University Hospital’s Transplant
Institute who performed the liver
transplant surgery on Steve Jobs,
the Apple, Inc. founder. Others
you might learn about for the
first time like the air ambulance
non-profit, Hospital Wing,
who is celebrating 25 years of
transporting trauma patients in a
150 mile radius around Memphis.
These stories are just the
beginning, on December 14, I
hope you will join me and together
we will celebrate many more
“Memphis Miracles.” In the
meantime, I hope you enjoy this
issue of Memphis Crossroads.
John Duncan is Vice President
Member Development for the
Greater Memphis Chamber.
memphis
CROSSROADS
John Moore - President & CEO
Amy Daniels - Director, Communications
Joanna Kelly - Communications Assistant
Christina Meek - Communications Specialist
Corey Owens - Graphic Designer
2011 BOARD OF DIRECTORS
OFFICERS
Mr. Nick Clark, Vice Chairman
Mr. Arnold Perl, Secretary & Counsel
Ms. Martha L. Perine Beard, Vice Chair, Finance/Treasurer
Mr. John W. Moore, President & CEO
DIRECTORS
Mr. John S. Aitken
Mr. Calvin Anderson
Ms. Meri Armour
Dr. Steven Bares
Mr. Lodie V. Biggs
Mr. Charles S. Blatteis
Mr. Doug Browne
Mr. Greg Campbell
Dr. Kriner Cash
Mr. Jerry Collins
Mr. Larry D. Cox
Mr. Joe DiNicolantonio
Ms. Alandas Dobbins
Mr. Mike Edwards
Ms. Julie Ellis
Dr. Nathan Essex
Mr. Ryan Fleur
Mr. Steve Fracchia
Mr. Mark Giannini
Mr. Bob Gordon
Mr. Bill Griffin
Ms. Carolyn Hardy
Mr. Charles Hill
Mr. Kevin Kane
Mr. Doug King
Mr. Terence L. Lewis
Mr. Greerson McMullen
Mr. Johnny B. Moore
Ms. Tina Newman
Ms. Dorothy Gunther Pugh
Mr. Richard Shadyac, Jr.
Ms. Leigh Shockey
Mr. Richard W. Smith
Mr. Jack Soden
Ms. Blair Taylor
Mr. Charlie “Chuck” Thomas
Dr. Johnnie B. Watson
Mr. Roby Williams
Mr. Luke Yancy
MEMPHIS AREA ECONOMIC DEVELOPMENT PLAN
5
CORPORATE LIFE
THE CORNER OFFICE
Civic responsibility
fuels Hopkins
by MICHAEL WADDELL
Native Memphian Bruce Hopkins is passionate
about his hometown.
“Wherever I travel, I sell the city whether I’m
working for the bank or the community or St. Jude,”
says Hopkins, who took over as First Tennessee
Bank West Region president this past April and
also volunteers on several boards for community
organizations around town.
In his new role at First Tennessee, Hopkins is the
market leader for the bank’s largest of three markets
in Tennessee, encompassing the Greater Memphis
area, Jackson and Northern Mississippi. Hopkins,
who previously oversaw the private bank and wealth
management areas for the bank, plans to concentrate
on service product line of delivery for retail, private
client, wealth management, commercial and business
banking.
“The financial crisis has made us a more efficient
company and more productive because we’ve had to
work harder for the business,” said Hopkins. “There
have been a lot of hard lessons that have been learned.
But they are good lessons. We are still making loans
and doing mortgages and home equity lines.”
Hopkins began working in the banking and
financial services industry in 1973 after attending
Hampden-Sydney College in Virginia, the University
of Tennessee for graduate school and a Louisiana
State University School of Banking of the South for
6
its three-year program. He accepted a position with
First Tennessee in 1985, following more than a decade
working at National Bank of Commerce located across
the street.
Strong community involvement is at the core of
Hopkins’ belief system.
“I was raised that you give back to the community
in which you live,” said Hopkins. “I’m not on the
various local boards just to be on them. I dive headfirst into all of the projects and concentrate on what
they do for the community.”
ArtsMemphis is another organization that is
close to Hopkins’ heart. He is the foundation’s current
vice chairman and he is also a past chairman. He will
become the ArtsMemphis chairman for a second time
in 2013 for its 50th anniversary.
“ArtsMemphis is an incredible organization that
supports Theatre Memphis, the Brooks Museum,
National Ornamental Metal Museum, Ballet Memphis,
Opera Memphis and smaller groups,” says Hopkins.
“It’s something that’s really evolved in our community.
The arts help attract new businesses to the city and
help to sustain us. I’ve seen what the arts can do in
cities around the world, and I would put our arts
groups here up against any of them.”
Hopkins also works closely with ALSAC/St. Jude
Children's Research Hospital, where he serves as the
Chairman of the Audit Committee.
“Memphis has a lot of crown jewels, and we
are really fortunate to have St. Jude hospital and
everything that it does as one of them,” says Hopkins,
CORPORATE LIFE
who explains that he had the incredible experience of
traveling for St. Jude abroad to outreach hospitals in
Lebanon and Jordan in the Middle East and Chile in
South America.
“Bruce is one of our most dedicated volunteers
who serves our organization in a variety of capacities,”
says Richard Shadyac, Jr., CEO of ALSAC/St. Jude.
“He goes above and beyond. Not only does he serve as
a board member, but he also helps us raise money. And
he and his wife are very personally involved in making
sure the families are well taken care of while they’re
here in Memphis. We are truly blessed to have them.”
Bruce Hopkins at St. Jude Children's Research Hospital.
Photo by Troy Glasgow.
7
ECONOMIC DEVELOPMENT
MEMPHISED
Economic Development Quarterly Update
Making
Memphis
a one-stop
shop
by JON W. SPArkS
Kevin Kane, President and CEO of the Memphis Convention & Visitors Bureau at the Tennessee Visitors Center. Photo by Troy Glasgow.
ECONOMIC DEVELOPMENT
It's easy enough to tout the great things about
Memphis.
The tough job is cutting through the noise other
cities make in trying to lure visitors. The travel and
hospitality industry generated $1.8 trillion nationally
in economic output from visitors last year according to
the U.S. Travel Association.
That's a lot of people on the move, and Kevin
Kane wants them to come here.
Kane, president and CEO of the Memphis
Convention and Visitors Bureau since 1991, has
stepped up to the competition on a number of fronts,
constantly seeking opportunities to draw people and
money to Memphis.
"Our first priority is large groups of people that
are going to be here for multiple days," he says, the
focus being on convention development and major
sporting events that bring out-of-towners into hotels,
restaurants and retail stores.
Second priority is the overnight guest — the
salesperson or family stopping here along the way to
another destination. "Our goal is to get that group
to extend their length of stay," Kane says. "Not even
necessarily two nights, but if we can get them to stay
a few more hours, chances are they're going to be
spending money."
And third is what he calls day trippers, those
people coming in from outside Shelby County for a
concert, play or game. "We look at the Ticketmaster
ZIP code analysis and see that typically 20 percent
to 30 percent of those people come from outside of
Memphis."
The economic impact is especially sweet because,
as Kane says, "we're doing it with other people's
money. That's what makes this industry different from
everything else."
Travel and hospitality is important enough to the
lifeblood of the city that MemphisED has designated
it a key target industry and partnered with the MCVB.
Visitors come to enjoy more than 50 tourist attractions
here and spend more than $3 billion annually. There
are more than 50,000 jobs in tourism/hospitality
spread out over all neighborhoods with annual wages
of some $2 billion.
The MCVB itself employs around 70 fulltime employees at its offices as well as at the Cook
Convention Center, plus more than 100 part-timers.
But its footprint is global, Kane says. There's an office
in Washington with a full-time employee working the
numerous national organizations based there. There
are representative firms in London, Chicago, Tokyo
and elsewhere pushing the convention center, the
Peabody Memphis Hotel and everything else the Bluff
City has to offer.
SCORECARD
To Date:
New Jobs
13,316
Capital Investment
$3,472,485,121
New Minority/Women Owned Business Receipts
$394,390,191
Talent Attracted/ Retained
15,109
The Memphis Economic Development Plan (MemphisED)
is a five-year comprehensive program to transform our region.
The plan is administered by the Greater Memphis Chamber.
The plan involves 16 community partners working together
to implement 15 strategies that support five key goals:
• Creating a culture of innovation and entrepreneurship.
• Marketing our region externally to attract new
companies and internally to improve our self-image.
• Building on our existing strengths in logistics,
bioscience, music, film and tourism.
• Working to retain local firms and helping them
expand here in Shelby County – with particular
attention to minority/women-owned firms.
• Making Memphis a “place of choice” for the
increasingly mobile workforce.
MemphisED is working. For more detail go to
www.memphischamber.com/The-Chamber/MemphisED.aspx
And for video highlights, go to www.memphischamber.com/
stories.
And the lure they use is, fortunately, the sexiest
sell of all: music. "We have so many rich, diverse
qualities that define us," Kane says, "but we still feel
that the whole music culture is our hook. Our identity
is linked to Elvis, B.B. King, Isaac Hayes, Justin
Timberlake, Stax and Sun —current and past music
and these iconic figures."
That makes pitching Memphis easier, but Kane
is not one to sit still. The MCVB recently took over
management of the Cook Convention Center, a move
that offers advantages to developing the appeal of the
region. "It allows us to leverage our resources, to have
a Memphis focus and to create a total one-stop shop
for the customer."
9
Brad Montgomery and Cliff McKinney of Work for Pie with Seed Hatchery's Eric Mathews. Photo by Troy Glasgow.
A piece of the pie
by ED ArNOLD
The culinary tussle over who has the best pie in
town is contentious competition. A recently launched
Memphis business is taking that theme into the job
market, minus the flaky crust.
10
Hiring a full-time employee is costly. Such an
expense makes finding quality employees all the more
of a challenge. Sifting through resumes, references
and cover letters will only get you so far and a poor
choice could cost companies more money than not
hiring at all. Hiring a software developer presents
its own unique headaches. Employers may not know
the difference between the software coding language
Python from a display at the herpetarium.
Work for Pie, the brainchild of cofounders Cliff
McKinney and Brad Montgomery creates an easy-tounderstand grading system for evaluating software
developers, thus giving each job seeker a simple visual
cue to make hiring intuitive. In their words, it’s “geek
cred, realized.”
“Often,” McKinney explains, “a developer’s
resume simply goes to a hiring manager who
sometimes just can’t definitively evaluate talent.”
At Pie, a developer’s tinkering nature is rewarded.
They can actually watch their score grow when
they participate in open-source software projects,
collaborate with other developers and provide rocksolid resumes. Names like Stack Overflow, GetHub
and Bitbucket may sound like extras from the last
Transformers movie, but in the open-source software
developer community, those sites are vital. In them,
programmers contribute to collaborative projects,
troubleshoot software and open their own projects up
for discussion and critique. Where more conventional
professions such as medicine or law have their medical
journals and law review publications to vet new ideas
and innovators, the computer technology community
has these types of peer-review periodicals to do much
the same thing.
Work for Pie takes the information from those
sites, as well as several others, and using a proprietary
algorithm, creates a score, or “pie,” for each job seeker.
The circular symbol assigned to each user represents
the quality of work and participation in the opensource software community.
McKinney and Montgomery have grown their site
significantly since they launched the service in May,
with its user base swelling to more than a thousand
in less than two months. The growth spurt would
not have happened so quickly, if at all, if not for the
community-focused training and funding initiative that
cultivated the business – Seed Hatchery.
Hatchery is a collaborative project between local
business booster Eric Mathews of Launch Memphis
and Vic Gallo of the Nashville-based seed fund, the
Solidus company. Their aim was to bring start-up
entrepreneurs together with local business mentors
who can take the ideas of the applicants and hone
them into workable business plans.
Founded in December 2010, the entrepreneurial
incubator idea immediately took off. Sixty-five groups
applied in just a few weeks. Mathews and his coterie
winnowed the group down to six businesses. Those
six finalists were then paired to a group of three to
five mentors, and put into a rigorous training program
hosted at the Emerge Memphis offices downtown.
“It’s all about building community capacity,”
Mathews says. “The Hatchery provides rock star
mentors, a ninety-day marine-style business boot camp
and it provides money.” Mathews is quick to point
out though, money is the least important thing the
Hatchery provides.
When the Work for Pie duo came to Seed
Hatchery, they had a very different idea. With the help
of their mentor group, they were able to hammer out
the more workable, and hopefully profitable, business
plan.
“Had we not been a part of Seed Hatchery,” says
Montgomery,” I don’t think we’d be involved with a
product that’s had this much visibility or has as clear a
path to be a thriving business as we do now.”
That enthusiasm runs both ways. One of Work
for Pie’s mentors, Brian Swanson, president of Purple
Ant Software, found that the entrepreneurial spirit
of Seed Hatchery businesses reminds him of his own
entrepreneurial excitement.
“I’ve always loved the start-up period of a new
business,” Swanson said. “As a software developer
myself, the idea was close to my heart.”
Seed Hatchery is currently accepting applications
for its second round and with such a well-received
initial offering, expectations are high. Mathews has
set a goal of a hundred applicants and judging by the
rapid growth of success stories like Work for Pie,
Mathews seems likely to meet his goal.
ON THE WEB
www.seedhatchery.com
www.workforpie.com
11
BIOSCIENCE
“Thinking
‘inside the box’”
by CHrIS PrzyBySzEWSkI
Katy Moser, a sophomore in the
Engineering Management (Packaging)
program at Christian Brothers
University. Photo by Troy Glasgow.
Christian Brothers University’s Healthcare
Packaging Consortium provides benefits to companies,
consumers, students.
Most of us have mailed something. Boxes,
containers, letters, all move across our world every day
by the hundreds of thousands. However, while we’re
concerned that our packages arrive on time and to the
correct destination, we sometimes don’t think so much
about the package itself, the container that protects the
many times precious cargo.
However, entire lines of research work to improve
just that. Better boxes. Better liners. Better plastics and
BIOSCIENCE
bindings. Much of this research, of course, happens at
the companies that then ship the containers. Some of
that research happens in independent institutions.
And now, some of that research happens here in
Memphis, TN.
Created in the summer of 2010, the Healthcare
Packaging Consortium was created on the campus
of Christian Brothers University. Encouraging
participants to ‘think inside the box,’ the Consortium
advances the knowledge related to healthcare
packaging through education and research. Leading
efforts is Consortium Coordinator Siripong Malasri,
PhD, PE, and Professor of Civil Engineering.
The Consortium results from ten years’ work in
the Department of Engineering at CBU, beginning
when department leadership was approached by
Medtronic and FedEx. “They wanted to talk about a
packaging program,” says Malasri. “They were willing
to help us.”
The leadership group would soon include several
other major partners, including other Memphis-based
medical device giants Smith & Nephew and Wright
Medical Technology, Inc., pharmaceutical leader
Merck Consumer Care, and logistic players Evergreen
Packaging and Plastic Ingenuity.
Help has come in many forms, including necessary
but expensive equipment to fill the now over 20,000
square feet of laboratory space. Malasri proudly
exhibits machines that create new types of packaging
by cutting materials or creating plastic molds, that
test the packaging in a variety of climate and altitude
controlled environments, and that simulate light and
heavy packages dropping small to large distances.
Other assistance to build the laboratory came
from generous grants from the Assisi Foundation
of Memphis, Inc., along with several other local
foundations.
According to Malasri, the Consortium’s provides
a function unique in Memphis, but in industry and
academia in general. “We’re actually a commercial lab,”
he says. “Most industry and school labs are internal
only. They don’t service customers.”
In contrast, the Consortium provides research
that directly affects the customer experience. Example:
regulations applying to moving products from
factories to distributors are numerous and rigid.
However, moving products from loading palettes to
store shelves includes less oversight.
One result is that products, such as cough syrup,
can be damaged. “When packages are opened at the
retail locations, there is sometimes breakage, leakage,”
Malasri explains. “The customer doesn’t want that and
won’t buy the product.”
In the Consortium laboratories, researchers
can simulate what happens to products, recreating
scenarios that can literally destroy boxes, containers,
or bottles. The data offers insight that can lead to
possible solutions.
Sometimes, solutions are not complicated.
“Bubble wrap,” Malasri reports, smiling. “We tried a
number of solutions, including types of foam. They
didn’t work well. Bubble wrap, though, works well.”
According to Malasri, the use of bubble wrap can
reduce up to 25% of distribution-related damage. It’s
a cheap solution that saves companies money, makes
for safer products, and makes customers happier. At
this time, Consortium researchers are extending their
research to other forms of container design, including
those with protective materials on the outside of the
container as well.
According to Malasri, the Consortium is only
beginning. “We are just now one year into operations,”
he says. “Now, we want to get our name out there,
publish papers, and get more recognition.” Some of
that recognition has already happened in one big
way: the Consortium is one of a very few packaging
laboratories that has achieved the prestigious status of
an International Safe Transit Association certification.
Along with recognition, part of the Consortium’s
growth includes building academic programs around
the research and laboratory. In a short time, CBU has
created courses focused on packaging and is working
to develop an entire Bachelor of Sciences program,
with two seniors currently taking courses toward the
degree.
Also, Malasri says the Consortium has developed
a certification both for students and industry
professionals, estimating that over thirty such
certifications already have been awarded.
“We are an academic institution, and we want to
give our undergraduates opportunities.” The industry
ties can help the undergraduates after leaving CBU
as well. “Because they get real-world experience,
Consortium members can hire the students when they
graduate.”
It’s a matter of sometimes looking inside the box
to find the best solutions.
13
LOGISTICS
America’s
Aerotropolis
spreads its wings
by TrEy HEATH
In a nondescript office building just a few miles
from the Memphis airport, some 25 National Eye
Bank Center technicians and administrators work to
prepare ocular tissue for a life-changing surgery that
will take place hundreds of miles away.
In just a 72-hour window, technicians will need to
test, prepare and research a pair of corneas donated
to the eye bank that will eventually be sent across the
world into the hands of a waiting surgeon.
“This is why we built this facility here,” says David
Pennington, the center’s vice president of ocular
distribution and business development, referring to
Memphis’ close proximity to the FedEx hub. “When
you are dealing with corneas, you only have a certain
amount of time. It’s a very timely thing.”
But Memphis, America’s Aerotropolis, is used to
dealing with timely supply chain issues.
Thanks to Eye Bank’s Memphis facility, tissue can
be sent out as late as 11:59 p.m. and still arrive in the
operating room the next day at 8 a.m.
“We have learned to be very good at supply chain
management,” Pennington says.
Good may be an understatement. The Eye Bank’s
Memphis facility opened in 2005 in an 8,000-square
foot facility.
Today, it distributes around 8,000 ocular tissue
items a year in its now 19,000-square-foot facility,
boasting a less than 1 percent failure rate.
And that’s all in part to Memphis’ aerotropolis
strategy, though Pennington admits neither he nor his
staff really know what the word means.
“It’s just a word I’ve read off the airport’s
14
website,” confesses John Gary, the eye bank’s executive
director.
But it’s that unfamiliarity with the term and the
full capabilities of the Memphis aerotropolis that local
transportation and economic development officials are
hoping to overcome.
In its most basic form, an aerotropolis is an
economic development strategy where a city’s
economy is centered around the airport and the
international connectivity it provides.
“I jokingly give speeches and say aerotropolis
sounds like the city where Superman was born,” says
Dexter Muller, Greater Memphis Chamber senior vice
president of community development. “We were just
ahead of the curve and when we started using it no
one knew what it meant. It sounded like something
that was trendy and something that would just fade.”
But the idea never faded, growing from an
academic concept to mainstream policy.
The aerotropolis concept was first introduced to
the Memphis area in late 2006 by its founder Dr. John
Kasarda, Director of the Kenan Institute of Private
Enterprise at the University of North Carolina in
Chapel Hill.
In 2007, Memphis government and economic
development officials brought Kasarda to Memphis to
help build a local aerotropolis concept.
The next year, the Greater Memphis Chamber
launched a marketing and advertising campaign
on the aerotropolis concept, redefining Memphis
from “America’s Distribution Center” to “America’s
Aerotropolis.”
LOGISTICS
Since that time, the aerotropolis verbiage has
become standard jargon to airport and economic
development executives around the world.
“What's happen is airports know about it then
economic development officials hear about it and that
in my view is kind of where we are,” Muller says.
But that level of familiarity has yet to reach all
of the local business owners located in Memphis’
aerotropolis, a trend Muller hopes will soon change.
As more local businesses begin to grasp the full
concept of the aerotropolis movement, there’s hope
that Memphis’ full logistics service offering will
become common knowledge, including its in-land port
and railroad assets.
“In our aerotropolis area, you have more flexibility
to more modes of transportation than you do in most
cities in the U.S.,” Muller says. “We have legitimate
world class assets in all modes of transportation.”
There are signs that the movement is already
having a significant impact.
Memphis-based Dunavant Enterprises, a once
significant player in the cotton market for decades, sold
its cotton interests in 2010 and now focuses purely
on its distribution and logistics services thanks to the
assets available to the company in the Bluff City.
“My grandfather and father grew up in a business
that was the most important to this city — cotton,”
says William Dunavant, Dunavant president and CEO.
“Now we are taking what we did so well in cotton and
offering it to our customers around the world and
letting them apply it to their supply chains so they can
cut costs and become more efficient.”
For Dunavant and his business, the aerotropolis
movement has come to represent a commitment to
infrastructure investments.
“The aerotropolis is about consolidating
logistics,” Dunavant says. “You have air, all of
the class one railroads, the river, the bridges
and the highway system coming through the
middle of America.
“If you are looking for a logistical hub in
the US, Memphis has it all.”
Memphis was named Business Facilities
Magazine #1 Logistics and Distribution Hub in
the U.S.
To learn more visit: www.memphischamber.
com/Memphis-Top-Logistics-Hub.aspx
ACCESS
Developments and issues related to the logistics
sector appear first on ACCESS, the Chamber’s blog
devoted to the industry. New posts are made frequently.
Go to www.memphischamber.com to learn more.
Technician Tim Reed with National Eye Bank Center.
15
INSIDE THE NEW... MEMPHIS VETERINARy SPECIALISTS
Building
a dream
architect firm archimania works with
Veterinarian Todd Tobias to build a
state-of-the-art facility
by TONI LEPESkA
Veterinarian Todd Tobias at the Memphis Veterinary Specialist.
INSIDE THE NEW... MEMPHIS VETERINARy SPECIALISTS
archimania specializes in rebranding
medical practices, was founded in 1995
and has a portfolio of many architectural
“firsts” including recently completing
design of Tennessee’s first Zero Energy
Building (ZEB).
An 18,000- square-foot triangle building capped
with weathered steel and lighted by the rays of the
sun is a far cry from veterinarian Todd Tobias’ first
work space - the backseat of a Mazda sedan. For a
year, Tobias (age 48) was a mobile vet “and I hated
it,” he said. Even after he moved into a real office in
a Cordova strip mall, he longed for something more
fitting, for himself, for his employees and for his
patients. He also wanted state-of-the-art architecture
to reflect the state-of-the-art veterinary medicine
his practice offered. In June, Memphis Veterinary
Specialists moved into just such a space designed by
Memphis-based archimania.
“I didn’t want something blah,” Tobias said as
he stood on easy-to-clean, non-slip flooring in the
spacious, modern lobby filled with natural light from
a wall of floor-to-ceiling windows. “The architecture
needed to help tell our story. I wanted people to think,
‘I’m in the right spot. This is where I needed to be.’ I
wanted them to be impacted in some way.”
To find a practice like Memphis Veterinary
Specialists at 555 Trinity Creek, you’d probably have
to travel to Starkville, Miss., or to Nashville. It’s the
only veterinary specialist hospital in the region. Other
veterinarians refer patients to the practice when
they’ve done as much as they know to do. Specialties
include surgery, internal medicine, oncology (cancer),
ophthalmology (eye), dermatology and dentistry.
Fourteen veterinarians see an average of 30 patients
a day but sometimes as many as 50. While many are
cats and dogs, birds are treated, too, and the occasional
monkey is seen. After hours, the practice becomes an
emergency veterinary clinic that treats animals from
across the Mid-South. Tobias opened the practice with
3,200 square feet in 1997 at 830 N. Germantown Road.
As the practice grew, he acquired additional units,
eventually using 8,000 square feet of the strip mall.
“It was very inefficient, the flow. It ended up being a
maze,” Tobias said.
While working in the pieced-together space, he
was thinking, planning. He had property on Trinity
Creek. That’s where he could build a building that
would suit the practice’s needs. He needed space for
the CT scanner, oxygen cages, an operating room and
patient rooms. He needed separate ventilation systems
so germs wouldn’t spread between types of animals.
He needed offices and a fully-furnished bedroom for
the after-hours emergency vet, who was napping on
a futon in a closet. During a vacation, Tobias drew
up plans for the building, but he was a veterinarian
surgeon, not an architect. He needed a professional.
He discovered archimania, which has been selected for
more American Institute of Architects awards than
any firm in the state in the past 15 years.
“We like clients who have vision. We like to help
shape it,” said Barry Alan Yoakum, an archimania
architect who worked on the project. Putting together
plans for a building that would be pleasing to the eye
and had specialized functional needs was a challenge,
but doable. Design took five to six months – less time
than expected for a project this size because Tobias
had laid the groundwork for what he needed. “We’ve
never done a veterinary hospital like this … but what
we’re really good at is problem solving,” said Todd
Walker, an archimania founder and one of the project’s
architects. “Bringing all these things together, problem
solving and keeping it within budget - we really had
a puzzle that needed to be solved.” Said architect
Matt Seltzer: “They really went out of the way to
collaborate with us. There were times we met three
times a week.”
To fit a triangular-shaped lot with a sort of handle
on the end, archimania proposed a perfectly triangular
building. At one of the points, patients would filter
into the lobby by passing under a long swatch of
canopy, or porte cochere, created by the weathered
steel. Two spaces would be open to the sky and be
used as a dog run or courtyard.
Tobias’ favorite aspect of the $3.4 million building
is its relationship to the outdoors. Floor-to-ceiling
windows on the side of patient rooms expose visitors
to a dense planting of trees and shrubs along a
creek. A second-floor balcony on the same side gives
employees in the break room a refreshing look of the
outdoors. “The thing I adore the most is it backs up
into foliage. I have lots of people come from fancy
practices and they say, ‘Oh my God. We don’t have
this,” Tobias said. “I’m thrilled. This was always my
dream.”
17
20 eleven
December Fourteenth 20 eleven
1830: $3,300 was appropriated to enable the Memphis Hospital, (now called the Regional Medical
Center) to open its doors
1911: UTHSC is established as the flagship statewide academic health system
1912: original Baptist Memorial Hospital opens in downtown Memphis
1918: the Methodist Hospital of Memphis was chartered and built on the site of University Hospital
1934: Smith and Nephew Orthopedic opens a facility in Memphis
1950: Wright Medical Technology (then called Wright Manufacturing) is founded in Arlington, TN
1952: Le Bonheur Children’s Hospital opened
1962: Danny Thomas opened the doors at St. Jude Children’s Research Hospital
1971: Schering and Plough merge to become Schering-Plough, a pharmaceutical company that
developed the standard UV index, among many other notable things
1974: Faculty Medical Practice Corporation is founded and later becomes the UT Medical Group
in 1990 as a nonprofit that provides over 270 doctors
1974: St. Francis Hospital-Memphis opens
1980: Medtronic opens a facility in Memphis
1986: Hospital Wing, a non-profit air medical transport is founded
1992: The Medical Education Research Institute (MERI) is founded by Dr. Kevin T. Foley
1996: Accredo Health, Inc. is organized and today dispenses close to 200 specialty drugs from
approximately 83 dispensing pharmacies nationwide
1998: Med Communications, a leading medical communications service provider, opens
2001: Memphis Bioworks Foundation is founded
2002: Wright Medical introduces REPIPHYSIS artificial limbs that can be lengthened
electromagnetically as patients grow
2006: Memphis-based Luminetx starts shipping a VeinViewer, a device they created that uses
infrared light to help locate veins
2006: Johnson & Johnson Logistics Center opens in Memphis which provides logistic services in
support of the Johnson & Johnson Medical Devices & Diagnostics (MD&D) operating
companies
2007: INNOVA is founded by the Memphis Bioworks Foundation to fund companies with
outstanding intellectual property
2009: UT Medical doctor, Dr. Eason performed a liver transplant on Apple co-founder Steve Jobs at
Methodist University Hospital Transplant Institute
2009: Schering-Plough and Merck merge to form the world’s second largest pharmaceutical
company in market share. Merck developed the measles and mumps vaccines
19
FOCUS ON HEALTHCARE
MEMPHIS
M racles
The words Memphis
Memphis and miracles
miraclesare
arepretty
prettymuch
muchsynonymous,
The
synonymous,
depending
on
whom
you
ask.
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depending on whom you ask. For some people, the
miracle
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Le Bonheur
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others it could
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on
simulation
simulation mannequins that respond just like humans. For each
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the medical and/or bioscience community.
who work in the medical and/or bioscience community.
People all
overthe
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think
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thatthat
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is synonymous
synonymous
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but peek
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medical
centers
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and
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bioscience companies and you quickly realize that Memphis
realize
that Memphis
has so
much
to offer
than with
BBQ.
has
so much
more to offer
than
BBQ.more
Our city
is bursting
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bursting withand
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advances in thefield.
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miracles developed right here in our hometown are benefitting
here inoutside
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our city. are benefitting those outside our
city.
The Regional Medical
MedicalCenter
CenteratatMemphis
Memphisisisnationally
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recognized as one of
of the
theleading
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centersin in
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Jude Children’s
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likewisereceived
received
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recognition for
forgroundbreaking
groundbreakingresearch
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hasledled
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to to
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diseases.
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though,
is
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Salinas,
a
former
St.
of the limelight, though, is Gabriella Salinas, a former St. Jude
Jude patient
whoorganized
has organized
a of
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patient
who has
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former
patientspatients
to run
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runSt.inJude
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to raiseformoney
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She’s just
onemeet
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Dr.
William
Novick,
founder
of
Dr. William Novick, founder of International Children’s Heart
International
Children’s
Foundation,
who
regularly
Foundation,
who
regularlyHeart
makes
mission trips
to third
world
makes mission
trips
to third
countries
treat
countries
to treat
children
withworld
a variety
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ailments.
children with a variety of heart ailments.
It’snot
notjust
justthese
thesesingle
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is itindividual
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It’s
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individual alone
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that contribute
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of the
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bioscience
community,
but the
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but
the
collaboration
of
all
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institutions. Memphis
hasclinics
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20
01
02
03
04
05
06
07
08
09
10
Baptist
Baptist Memorial
Memorial
Health Care
Health
Care
Simulation Mannequins
Simulation
Mannequins
Nurse: Pam Neri, RN training with a Baptist Simulation mannequin.
Once upon a time nurses practiced giving shots
by using oranges. Thanks to innovative technology,
Baptist Memorial Health Care offers its healthcare
professionals the opportunity to engage in realistic
scenarios with mannequins that are as close to
humans as one can get.
Less than a year ago, Baptist Memorial
Hospital opened the Simulation Center for Clinical
Excellence at the Walnut Grove campus. “Health
care professionals in all stages of their career can
come here to demonstrate their competency,
learn new procedures, learn how to operate new
equipment,” said Judy Bedard, director of nursing
staff development.
Medical and technical procedures are not all that
are taught at the center. Medical personnel who
go through training at the center also learn how to
communicate more effectively with patients.
“This is a no-fail environment,” said Bedard. “This
is not a gotcha area. This center is here to help them
(medical professionals) grow as professionals.”
They have nearly 40 simulation mannequins at
the center. They fall within three categories: low
fidelity, which is similar to mannequins used in CPR
classes; medium fidelity, which has heart, lung, and
bowel sounds; and high-fidelity or the SimMan 3Gs,
which can communicate, respond to medications,
and have other bodily functions similar to human
beings. At the Baptist Memorial Hospital Women’s
Center, there’s a pregnant simulation mannequin
who actually gives birth.
Bedard said that her mission for the center,
one all the employees of the center embraces as
well, is that there is no pretending at the center.
Everything, even the equipment and medications,
are just as they would be in the hospital
environment. “The important thing is that they’re
not learning on a patient.”
Dr. Dr.Lisa
Jennings
Lisa Jennings, CirQuest Labs
CirQuest Labs
Dr. Lisa Jennings understands that creating new
drugs is important. She also understands that how the
drug interacts with the body is even more important.
Jennings is the founder of CirQuest Labs, a three-yearold contract research organization (CRO) that provides
an array of support services to pharmaceutical
companies as well as academic institutions that carry
out translational and clinical research. CirQuest Labs,
which partners with Innova, is run out of the Memphis
Bioworks Foundation.
“We consult, perform testing, and oversee
translational and clinical research efforts,” said
Jennings.
Jennings is a professor and director of the Vascular
Biology Center at The University of Tennessee Health
Science Center. It was in this position that she realized
the value and need for such an organization as
CirQuest. “Over the years, as a professor, I gained a
national and international reputation as an expert in
therapies that treat clotting problems, particularly in
patients who have heart disease,” she said. Using her
Dr. Lisa Jennings, founder of CirQuest labs.
background, knowledge and reputation, her company
now is able to help translate research into patient care.
The company does that by assisting companies
in the drug and device discovery process. “We are
particularly critical to growing the biotechnology
industry in Memphis, as our expertise is geared
toward assisting new industry in their product or drug
development,” said Jennings. CirQuest doesn’t just
assist companies with development of new drugs and
technologies, Jennings said the company is able to
work through to the commercialization process.
Response time is oftentimes the most critical
element when a person has been involved in an
accident and sustained possible life-threatening
injuries. Sometimes response time can even be the
difference between life and death. So, for many
patients, having an air ambulatory service in the city
has been the contributing factor to their survival.
The Wing, which is a non-profit air-medical
transport consortium of The Elvis Presley Trauma
Center, Baptist Health Care Systems and Methodist/
Le Bonheur Health Care, recently celebrated its 25th
year of service to the city. Hospital Wing provides
inter-hospital transfers as well as emergency scene
calls within a 150-mile radius of Memphis. Since the
company has been in existence, they’ve amassed more
than 40,000 flight hours. Hospital Wing currently owns
five helicopters and aboard every flight is a paramedic
or nurse who is able to stabilize the patient during the
ride to the hospital.
Hospital Wing
Hospital Wing
Danny Dunn, chief pilot for Hospital Wing.
Hospital Wing officially celebrated their 25th
anniversary in June with an open house at the
Memphis hangar. “This is an important milestone for
us,” said Lisa Harlow, Hospital Wing office manager.
“In the past 25 years, we have gone from one facility
and about 35 employees to four facilities and over 70
employees.”
In addition to the Memphis hangar and base, which
is located in Downtown Memphis, Hospital Wing
has opened three other bases. In August 2004, they
opened an expansion based in Brownsville, TN. In
March 2008, Hospital Wing opened a base in Oxford,
Miss. And, in September of last year, Hospital Wing
opened its fourth base in Selmer, TN. All bases are
staffed with medical crew 24 hours a day, seven days a
week.
Dr. William Novick, International Children’s Heart Foundation
Dr. William Novick, International Children’s Heart Foundation’s medical director and founder.
Dr. William Novick
international Children’s
Heart foundation
Dr. William Novick was a resident studying to
become a surgeon when he decided that he wanted
to devote his expertise and time to serving the
needs of underprivileged children. After witnessing
his professors at the University of Alabama provide
services to children from developing countries around
the world, he made good on his promise to do the
same.
Novick, medical director and founder of the
International Children’s Heart Foundation, recently
returned from his latest mission trip to the Ukraine.
Each year, Novick spends anywhere from 34-40 weeks
out of the country performing surgeries or attending
national conferences each year. Outside of heart
transplants, Novick is able to treat a variety of heart
defects and perform various surgeries.
What started as a one-man operation has grown
to include 11 other staff members. “We started in
1993 with a paid staff of one and an annual budget of
$80,000, now we have a paid staff of 12, with an annual
budget that last year approached $6 million,” said
Novick.
Dr. Novick serves as the Paul Nemir M.D., Jr.,
Professor of International Child Health and Surgery
with the University of Tennessee, a position that allows
him to work full-time to perform surgeries and build
pediatric heart programs in third world countries. “This
Endowed Professorship was specifically created and
funded at UT to allow me to pursue this unique career
of mine full time,” he said.
Novick’s work helps to shine a light on the city of
Memphis through the work he does internationally. In
addition, UT medical students get to travel with him
to learn more about pediatric heart disease. “We now
have a credited elective in surgery and pediatrics for
senior level student to travel abroad with me.”
Dr. Jay Pershad
Le
Bonheur
Dr. Jay Pershad, Le Bonheur Children’s HOSPITAL
Children’s
HOSPital
Children are not just miniature adults. Perhaps no
one realizes that more than the medical specialists at
Le Bonheur Children’s Medical Center here in Memphis.
One such medical specialist is Le Bonheur pediatric
emergency specialist Dr. Jay Pershad. With more than
5,000 hospitals in the country, Pershad points out
that about 250 are dedicated to meeting the needs
of children. And Le Bonheur is one of those hospitals.
“In a hospital setting, when you have someone who is
not used to seeing kids all the time, they could miss a
red flag,” he said. “There are situations where you need
someone who is trained with taking care of children,
that’s what we at Le Bonheur do.”
For 14 years, Pershad has worked as an emergency
room attending physician but recently, though,
he moved into a new position. He has taken over
as medical director of Le Bonheur’s transport and
communication operations. “Not only do we take care
of kids who walk into our center, but we also take care
of kids who come in through our communication
center,” he said.
For Pershad, caring for children is his passion. He
said he feels blessed to be able to help kids feel better.
“It gives me a tremendous amount of satisfaction,” he
said. “If I can ensure that our kids are healthy, then they
can grow up to be productive citizens and significant
contributors to our society.”
Dr. Jay Pershad, Pediatric Emergency Medical Specialist
for Le Bonheur Children’s Hospital.
Methodist University Transplant Institute
Methodist university
transplant
institute
Several years ago Jim Giusti made the decision
to leave his hometown of Pittsburgh and move to
Memphis to be with his new wife. It was just easier, he
said, for him to make the move instead of asking her
to shut down her business and uproot to move to be
with him.
Giusti had been having issues with his liver before
he moved to Memphis. After he moved here, he
found a new primary care physician and soon realized
he would need a new liver. The discovery led to the
forging of a relationship between Giusti and the
doctors and nurses at Methodist University Transplant
Institute. He said he met with the medical staff at the
nationally renowned transplant institute in early July
2008. The next month he had the liver transplant.
He’s just one of the many patients who have received
transplants there. And Giusti said he couldn’t be
more pleased with the outcome. “The people I met at
Methodist were absolutely wonderful,” he said, “all the
way from the social workers to the financial people to
the doctors and nurses. Everybody was just fabulous as
far as I am concerned.”
Methodist University Transplant Institute recently
moved into the 4,000 square foot space next to
Methodist University Hospital. The program director
is Dr. James Eason, who moved to Memphis from
New Orleans, following Hurricane Katrina in 2005. The
center employs about 200 people.
Jim Giusti, former transplant patient
at Methodist University Transplant
Institute playing a round of golf at
the Windyke Country Club.
Dr. Kenneth Robinson
Dr. kenneth
robinson,
Shelby County
Health Policy
advisor
Everyone should have access to fresh fruit and
other healthy alternatives. On just about every corner
there’s a convenience store that offers a variety of
sweet treats and other snacks. But, fresh fruit markets
are not as plentiful. That’s why Dr. Kenneth Robinson
started the South Memphis Farmers Market on the
northeast corner of South Parkway East and Mississippi
Blvd. A $250,000 grant from the Plough Foundation
is funding renovation of that site. As part of the
renovation efforts, a new covered area will be built to
serve vendors and renovate the existing building.
Robinson also was recently appointed the public
health policy advisor for Shelby County Mayor Mark H.
Luttrell, Jr. As policy advisor, he will be responsible for
advising and offering suggestions related to numerous
healthcare initiatives for Shelby County. Some of the
issues he will be addressing in his health policy role
are ways to reduce infant mortality in Shelby County,
ways to combat obesity in our community and to build
partnerships that will strengthen efforts to control the
spread of HIV.
“I have a career-long, personal and professional
commitment toward reducing racial and ethnic health
disparities,” Robinson, who also serves as pastor at St.
Andrew AME Church, said. “I have an interest which
is always in the forefront of the advice I provide and
the initiatives I catalyze and lead as a public health
physician. Indeed, the epicenter of those disparities
often rests in communities like the one I serve in South
Memphis. I’m clear that – as both physician and pastor
– I’m called to “heal the land.”
To read more about the South Memphis Farmer’s
Market, capture this QR code with your smartphone.
Dr. Kenneth Robinson, Shelby County Health Policy Advisor
at the South Memphis Farmer’s Market.
Gabriella Salinas, team captain of Danny’s Dream Team
Gabriella Salinas, team
captain of Danny’s Dream team
When she was just seven years old, doctors told
Gabriella Salinas that she only had a few weeks to
live. What had first been erroneously diagnosed as a
pinched nerve was actually a tumor. The Bolivia native
was diagnosed with Ewings Sarcoma, a rare form
of bone cancer at Mt. Sinai Hospital in New York. To
receive treatment, her family was told they would need
to come up with $250,000.
When her father called his sister to tell her the news,
she broke down and started crying. She was working a
job as a waitress then and one of her customers asked
why she was so distraught. That customer happened
to be a reporter who wrote about Gabriella’s situation
beginning a series of events that brought her and her
family to Memphis where she was able to undergo
successful treatment for free. In 1996, Gabriella became
a patient at St. Jude Children’s Hospital.
Though her family never had to worry about paying
a dime, Gabriella continues to feel indebted to the
hospital. “I can’t imagine my life without St. Jude,” she
said in a recent interview. Gabriella recently graduated
from Christian Brothers University with a bachelor’s
degree in Biochemistry and she works in the chemical
biology and therapeutics department at St. Jude.
As testament to the gratitude she feels toward the
institution that saved her life, she and a team of other
former St. Jude patients, “Danny’s Dream Team,” are
planning to participate in St. Jude’s annual marathon in
December. The group participated last year and raised
more than $6,000. This year, the group will have more
members and they hope to raise even more money for
the hospital that worked tirelessly to save their lives.
Roman Ziegler, Joel Alsup, Lindsay Harwell and Gabriella Salinas.
the
urban
Child
institute
The
Urban Child Institute
Eugene Cashman, president and CEO
of The Urban Child Institute.
National discourse has been centered lately on
education and solutions to equalize educational
opportunities for all students. Research has shown
that preschool years are the most critical for children,
the time when the greatest impact can be made on
those young minds. That is just the message that The
Urban Child Institute works tirelessly to get out into the
community.
The Institute president and CEO Eugene Cashman
said the most vital message his organization needs to
get out into the community is that public educational
funding is not being spent on these children, despite
the fact that 80 percent of their brain structure is being
formed during these early years.
It’s important during those first three years to talk
to a child, read to a child, play with a child,” Cashman
said. “It doesn’t cost anything, but it’s basically what
provides activity and stimulus for the child, and helps
promote optimum brain development.”
Cashman added that the institute is trying to
spread the message that “The earliest investment in a
child has the greatest return.”
As part of its efforts of educating the community
about the health and well-being of children, the
institute has several key initiatives. They are the
Conditions Affecting Neurocognitive Development
and Learning in Early Childhood (CANDLE) Research
Study, a longitudinal observational study of the
development and ability to learn in children from birth
to age three; Touch, Talk, Read and Play, a program that
encourages parents to provide positive stimulation
during those formative years, and releasing the Annual
Data Book, which reports on the state of children in
Memphis and Shelby County.
UT Medical Group featuring Dr. Sandeep Samant
ut Medical
Group
featuring
Dr. Sandeep
Samant
UT Medical Group is the private practice arm of
the UT Health Science Center College of Medicine.
With more than 325 doctors who remain actively
involved in teaching and research, UTMG is on the
forefront of the latest medical developments. “At UT
Medical Group, we tend to attract physicians who
want to teach medical students and residents who also
want to research in their field,” said Jill Powelson, vice
president of physician services. “Our affiliation with UT
Health Science Center gives us an edge in physician
recruitment. Teaching and conducting research helps
to keep the doctors up-to-date in their specialties.”
Many UTMG doctors, such as Dr. Sandeep Samant,
have been recognized in their field of specialty by Best
Doctors® or Top Doctors™ listings.
Dr. Samant has had the opportunity to practice
medicine in other places throughout the country, but
it’s Memphis that he has chosen to call home. Samant,
a UT Medical Group otolaryngologist, has been a head
and neck specialist with UTMG for 12 years. Samant
specializes in treating head and neck tumors and
has brought several innovative procedures such as
minimally invasive thyroid surgery and robotic head
and neck surgery. In fact, he was the first surgeon to
perform a robotic head and neck surgery program in
the Mid-South area.
To read more about Dr. Samant and two other
amazing UTMG doctors, capture this QR code with
your smartphone.
Dr. Sandeep Samant, an otolaryngologist at Methodist University Hospital.
UT Ad
UT Medical Group, Inc.
www.utmedicalgroup.com
• Same-day & advance appointments available*
• Convenient locations throughout the city
• Most insurances accepted
901-866-UTMG
* Same-day appointments only available at select locations.
Call
to ma
k
appoin e an
tment
today
!
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Educating Legal Minds Since 1962
memphis.edu/law • 901.678.2421
1 North Front St., Memphis, TN 38103
INSIDE THE CHAMBER
ON THE FRONTLINES
with special guest Lodie Biggs
Shareholder, Baker Donelson Bearman Caldwell & Berkowitz
Biggs works to keep
Memphis a contender
by CHrISTINA MEEk
Lodie Biggs loves his job.
Success in his line of work means
numerous people end up as the
winner – the Memphis area,
companies, the newly employed
and ultimately citizens and
taxpayers.
A shareholder at the law
firm Baker Donelson Bearman
Caldwell & Berkowitz, Biggs’
legal work focuses on real estate
and economic development.
“A majority of my practice is
dealing with companies who are
expanding in the Memphis MSA
(Memphis Metropolitan Statistical
Area—Mississippi, Tennessee and
Arkansas) or locating here,” Biggs
said. “In the last three months
we’ve closed on Electrolux,
worked on Mitsubishi, done
the Trane, Praxair and City
Brewery PILOTs (payment in lieu
of taxes). They all come in waves
and you’ve got a week to get these
people talking to the state, the
chamber, the city and the county.”
Lodie says that the deciding
factor for companies wanting to
relocate generally comes down to
cost.
“Everyone has focused on the
best infrastructure and the best
platform to do their business at
the lowest cost and the incentives
that are given are very material
every time,” Biggs said, adding
that Memphis is competing
against other regions that are
34
doing the same things or more,
even though Memphis has an
inherent advantage with our
logistical assets.
“When you put incentives on
top of that,” he said, “it’s very
hard not to choose Memphis.”
Communities offer varying
degrees and types of incentives,
but Biggs is adamant that
Memphis is in a very competitive
position compared to other cities.
“When you come to Memphis
or other Southern cities, you’re
looking at the majority of your
tax hit being property tax, so
abating a portion of the property
tax is very important,” he said. “If
we didn’t have that tool, we would
be uncompetitive.”
While most companies
expanding or relocating here do
apply for PILOTs, which is based
on the number of jobs and capital
investment they’re bringing to
Memphis, Biggs says that most
also want to be fair in the
abatement they seek. Sometimes,
he’s even had companies tell him
‘no thanks’ when he tells them
there are additional incentives
they can go after.
“As a lawyer, you want to
advocate for your client to get
the best deal,” Biggs said. “A lot
of companies don’t want to push;
they plan to be in the community
for a long time and want to be
fair.”
Another attractive element to
companies besides incentives is a
streamlined process for obtaining
those incentives and other things
like permits. Right now,
companies seeking a PILOT go
before the Industrial Development
Board one time, which changed
from a two-step process a few
years ago.
That may not seem like a
big leap, but Biggs said it goes
a long way to busy company
executives and makes the area
look more attractive by being
as efficient as possible. Biggs
also said that having the City of
Memphis, Shelby County, State
of Tennessee and the Greater
Memphis Chamber collaborating
and having a working, efficient
model to deal with the companies
to cut the red tape makes those
companies feel like they’re wanted
here.
“Blues City Brewery, a
company that has no connection
to Memphis, bought Hardy
Bottling and two other shops
elsewhere,” he said. “They’re
coming to Memphis and taking
that facility, spending substantial
amounts of money, hiring 500
people and they love Memphis.
They’ll have stellar diversity
numbers and great job numbers.
This is great for everyone.”
Biggs goes on to say that the
process companies go through for
incentives and permits needs to
remain efficient.
To find out more about the work
Lodie Biggs does, visit:
www.bakerdonelson.com/lodiev-biggs/
To find out more about some
of the latest projects Lodie has
worked on, visit:
www.memphischamber.com/
Community/Work/JobHunting.aspx
INSIDE THE CHAMBER
“I think the reason we’re
getting good projects in a bad
economy is that people are
realizing the logistical advantage
we have and that we’re a fairly low
cost state and city to do business
in,” he said. “We’re family
friendly and eager to add to the
infrastructure.”
Companies are moving their
higher cost operations here and
the next step, Biggs says, is to
continue to court them to move
their headquarters here.
“I feel like at the end of the
day, everybody involved from
government to citizens win,” he
said. “We’re all winners. The
process is to create jobs and that
makes everybody happy. I love
meeting new companies who want
to come here—it’s fantastic.”
Lodie Biggs, shareholder
with Donelson Bearman
Caldwell & Berkowitz.
INSIDE THE CHAMBER
Kevin Leathers goes for a run on Mud Island.
MEMPHIS FIT
with Kevin Leathers
How to
avoid
overuse
injuries
One of the biggest challenges
in getting fit is staying healthy
and injury-free. Once we find
our motivation to get up and get
moving, we sometimes get carried
away, ignore our body’s warning
signs and overdo it. Then we find
ourselves injured and our training
put on hold. Whether you are just
getting off the couch or training
for a marathon, you are asking
your body to do things it is not
accustomed to doing. You are
applying additional stresses to joints
and muscles and you need to allow
your body time to absorb the new
workload.
There are a few guidelines to
help identify and deal with the aches
and pains of getting in shape:
• Expect to get nagging injuries.
• “Nuke” injuries in the making with
immediate aggressive action.
• Admit most injuries are caused.
Self-inflicted damage.
• Do not be afraid to seek
professional advice.
4 Stages Of An Injury
Stage 1:
Delayed onset pain and soreness.
This is normal and means you are
working your muscles in new ways.
Allowing your body to absorb this
damage makes the muscle stronger
and fitter. (Practice daily preventive
maintenance like yoga, stretching
and proper nutrition)
Stage 2:
Discomfort or tightness while
exercising. Your body is telling you
that it is still a bit worn out from
previous sessions. If it loosens up
and decreases as you continue to
work out, then proceed with caution.
(RICE: Rest. Ice. Compression.
Elevation)
Stage 3:
Pain while exercising that does not
decrease. Cannot complete normal
workout. (STOP. Your body is
telling you loud and clear that it is a
real injury. Go into rest/ alternate
exercise mode to avoid Stage 4 at all
costs)
Stage 4:
Severe pain, cannot exercise.
Fitness derailed until injury heals.
To find out how to be proactive,
prevent injuries and learn treatment
techniques, capture this QR code
with your smartphone to read
Kevin’s latest blog.
with Jennifer Blake
It’s a buyer’s market, right? It’s
certainly true for those wanting to
buy a house. What about employers
with open positions to fill?
The unemployment rate for
June 2011 in Shelby County was
11.1%, up from 10% in May 2011,
according to the TN Department
of Labor. National and statewide
unemployment rates aren’t much
different. So for employers in the
greater Memphis region it really
might be a buyer’s market when it
comes to hiring.
However, even in an economy
with a large available labor pool
you’ll have jobs you can’t fill because
you need someone with a unique
set of skills. Often these jobs are
what the U.S. Department of Labor
identifies as “Bright Outlook”
occupations. These are jobs that
are expected to grow rapidly in the
next several years, will have large
numbers of job openings, or are new
and emerging occupations. (For a
complete list of these occupations, go
to www.onetonline.org.)
For example, the Tennessee
Department of Labor anticipates
the number of available positions for
physical therapists will increase by
24% and radiation therapists by 31%
over a ten-year period, from 2008 to
2018. For healthcare organizations
looking to fill these jobs, it may not
feel like a buyer’s market.
Healthcare isn’t alone. The
Society for Human Resource
Management (SHRM) publishes an
annual LINE (Leading Indicators
of National Employment) Report,
which measures, among other
things, how difficult it is for firms to
recruit candidates to fill positions of
greatest strategic importance to their
Mining unique
skills in a
buyer's market
companies. In the August 2011 LINE
Report, SHRM reports a continuing
rise in recruiting difficulty in the
manufacturing and service sectors,
suggesting “the rise in recruiting
difficulty may be attributed to new
or enhanced skill requirements for
newly created high-level jobs.”
When recruiting for hard-tofill jobs, employers might consider
implementing methods they
wouldn’t necessarily use for easier-tofill positions.
Employee Referrals – Employee
referral programs encourage
word-of-mouth advertising by
employees who are essentially
ambassadors for the organization. An
employee’s credibility with personal
acquaintances can be a powerful tool
in selling your organization.
Employee referrals may also be a
good way to reach quality candidates
who aren’t actively looking for
another job.
Reach Beyond Geography – Is
there an area of the country where
demand has decreased for a particular
skill set? Consider going outside the
typical recruitment area and find
people willing to relocate in order to
continue in their chosen profession.
Compensation – Remember the
laws of supply and demand and keep
your compensation plan competitive
with your target market. Hiring and
retaining individuals for hard-to-fill
jobs depends on knowing the current
salary market and adjusting your
company’s compensation plan, even
if just temporarily.
Flexible Work Arrangements
– Is there a candidate who wants
to work two days a week from
home? How about the individual
who requests unconventional work
hours? In some cases, working
from home may not be feasible and
having appropriate staffing levels
may require an employee’s presence
during certain hours of the workday.
But many times accommodating a
candidate’s personal needs can be a
win-win for the employer and the
candidate.
Be Proactive – Some
organizations may be positioned to
“create their own labor pool” through
training or education initiatives.
According to the Memphis Business
Journal (MBJ), August 12-18, 2011,
Baptist College of Health Sciences
will introduce a medical laboratory
science degree with classes starting
in the fall of 2012. As stated in
the MBJ article, Baptist Corporate
initiated the move for Baptist College
to offer a four-year program due
to the shortage of medical science
personnel projected for the future.
As a “buyer” of talent it’s
important to recognize when the
need for a mission-critical skill
exceeds availability, even in the midst
of a relatively abundant general
talent pool. These moments are not
for the timid! Be resourceful and
willing to take exceptional steps to
attract those with special skills.
Jennifer Blake is a Senior
Consultant with The Centre
Group, a human asset
management consulting firm.
With over 25 years in the human
resources profession, Jennifer
provides consulting expertise in
most areas of HR, working with
clients in a variety of industries.
www.thecentregroup.com
37
INSIDE THE CHAMBER
THE HUMAN SPIRIT
INSIDE THE CHAMBER
MID-SOUTH QUALITy PRODUCTION CENTER
with Lara Wistock
MSQPC offers
Lean Six Sigma
training to businesses
in the Mid-South
Lean Six Sigma has recently
garnered national media attention,
and many Fortune 500 companies
have implemented the practice,
impacting their bottom-line with
results in the range of $500,000 to
$1 million. The Mid-South Quality
Productivity Center (MSQPC)
offers Six Sigma training right here
in the Memphis area for both small
and large organizations.
So, what’s all the hype about?
Lean Six Sigma is not new
to the corporate world. It was
originally developed by Motorola,
USA in the 1970s and was inspired
by decades of quality improvement
methodologies. As of 2006,
Motorola reported more than $17
billion in savings from Six Sigma
initiatives.
What is Lean Six Sigma?
Simply put, Lean Six Sigma
is a statistical method employed
to eliminate waste and improve
efficiency in an organization’s
processes. The process identifies
38
and removes causes of defects and
creates an infrastructure of people,
such as “Black Belts” and “Green
Belts,” in organizations who are
experts in the process. By the late
1990s, about two-thirds of Fortune
500 companies had begun Six Sigma
initiatives. Today, Six Sigma is not
just limited to manufacturing, but
to any organization that wishes
to take a refreshing outlook on
business process improvement for
how it defines, measures, analyzes,
improves and controls both
operations and financials.
MSQPC, a partner organization
between the Greater Memphis
Chamber and Southwest Tennessee
Community College offers both
Black Belt and Green Belt Lean Six
Sigma training. The center provides
quality training and consulting for
the general public and at a discount
to Greater Memphis Chamber
members.
“We believe that offering
Six Sigma training is critical
for Memphis and Mid-South
organizations because it promotes
data-based decision making, reduces
cycle time in the design, redesign of
products and services, and ensures
sustained improvement of key
and critical processes throughout
the organization, which, in turn,
increases customer loyalty and
retention,” said Donald Fisher,
Ph.D., executive director and CEO
of MSQPC.
A newly formed partnership
between MSQPC and Methodist
Healthcare focuses on Black Belt
training. The Memphis Lean Six
Sigma Institute, established in 2011,
merges the best Six Sigma training
of the Methodist Quality Institute
with MSQPC’s existing Six Sigma
Institute.
Black Belts apply Six Sigma
to specific projects and focuses
on execution. This training runs
from July through December and is
taught two to three days per month,
which allows more flexibility for
participant schedules. Throughout
the training, participants will be
asked to complete a project for their
company, and at the end of the
course, will become certified Black
Belts.
INSIDE THE CHAMBER
MSQPC presently offers
Green Belt training
through an outside
vendor but plans on
developing its own Green
Belt institute during the
second half of 2012 using
local talent to conduct
the training. Green Belts
are employees within
companies who use Six
Sigma implementation
under the direction of
Black Belts. This course
runs a week at a time for a
total of two weeks. After
completing a project that
saves their organization
money and/or improves
process outputs,
participants become
certified Green Belts.
Plans are underway
to develop Six Sigma
Yellow Belt training. Yellow Belts
have basic training in Six Sigma.
The Mid-South Quality
Productivity Center presents the
next Green Belt training October
10-14 and November 14-18. This
is a public workshop, designed for
anyone in business that would like to
improve their company’s operations
or financials. Those interested can
register by calling MSQPC at
901-543-3530.
The Mid-South Quality
Productivity Center is a
partnership between the
Greater Memphis Chamber
and Southwest Tennessee
Community College whose
mission is to champion market
excellence for organizations
by offering Baldrige-based
assessments, consulting, quality/
productivity enhancements and
employee development. For more
information, please
contact MSQPC at
901-543-3530.
39
Memphis
by the
's
• Memphis is #1 logistics/distribution hub according to •
Business Facilities Magazine
• Memphis is the nation’s 3rd busiest trucking corridor
• Memphis is the nation’s 3rd largest rail center
• 3 Fortune 500 companies
(FedEx, Autozone, International Paper)
• Memphis is one of the top ten cities to start and grow a
business (according to Entrepreneur magazine)
• Shelby County is the 4th largest orthopedic device
manufacturing center in the U.S.
• The Regional Medical Center is the 3rd busiest Level-1
trauma center in the nation
• Memphis is home to more musicians per capita than any
other city
• Memphis is the 7th best city for young artists by Flavorpill
• American Scientist named Memphis 4th-Kindest City in
the U.S.
To see more of our Memphis Bragging Rights, visit www.
memphischamber.com.
PHOTO BY LANCE MURPHEY
“Our first prayer would be that
you never have to use us, but in
the event that you did, that
we’re there.”
ALLEN BURNETT
Program Director, Hospital Wing
medical helicopter service
UNDErWrITTEN By:
In Memphis, success has a sound of its own.
memphischamber.com/soundtrack
cocoabeens communications
Communications & Marketing Consuting
Firm
Ms. Courtney Meeks, Project Manager
3485 Poplar Avenue
Memphis, TN 38111
(901) 313-4600
Email: [email protected]
www.cocoabeens.com
D
David's Frames & Art
Framing
Mr. David Stough, Owner
3151 Poplar Avenue
Memphis, TN 38111
(901) 323-5557
E
Experience Art in Memphis, dba
RiverArtsFest
Arts Festival
Mr. Lee Askew,
P.O. Box 40001
Memphis, TN 38137
(901) 278-6868
www.riverartsfestmemphis.org
A
Aaron Thomas Company
Pakaging Services
Mr. Jim McCornack,
5649 Distribution Drive
Memphis, TN 38141
(901) 360-0516
Fax: (901) 360-0573
www.packaging.com
Advanced Toxicology Network
DRUG TESTING MEDICAL LAB
Mr. Jim Mussatto, CEO
3560 Air Center Cove, Suite 101
Memphis, TN 38118
(901) 794-5770
Fax: (901) 794-6460
www.atnlabs.com
AlliedBarton Security Services
Contract security service
Ms Penny Estes, Business Development
Manager
200 Jefferson Avenue, Suite 910
Memphis, TN 38103
(901) 488-1638
Fax: (901) 527-0344
www.alliedbarton.com
Alzheimer's Association
Alzheimer
Ms. Renee Jolly, Manager of Special
Events
326 Ellsworth Street
Memphis, TN 38111
(901) 565-0011
Fax: (901) 565-9550
www.alz.org
American Cancer Society
VOLUNTEER CANCER HEALTH AGENCY
Mr. Clint Cummins, TN Corporate Systems
Director
1378 Union Avenue
Memphis, TN 38104
(901) 278-2000
Fax: (901) 278-2020
www.cancer.org
APEX Wildlife Control LLC
Animal Removal/ Pest Control
Dr. Charles Harris,
8501 Macon Road, Suite 101
Cordova, TN 38018
(901) 598-8555
Fax: (901) 759-3460
www.apexwildlifecontrol.com
Apollo Dist, LLC
Hotel/Motel Supplies
Mr. Todd Farris, Owner/President
1862 Latham Street
Memphis, TN 38106
(901) 543-0809
Fax: (901) 543-0809
www.apollo-memphis.com
Ark Roofing
ROOFING
Mr Matt Kruger, Sales Executive
4920 Pleasant Hill Road
Memphis, TN 38118
(901) 362-1007
Fax: (901) 362-1973
www.arkroof.com
42
Avspar International Corporation
Mr. Steve Spargo, President
P.O. Box 751825
Memphis, TN 38175
(901) 365-1015 Ext:113
Fax: (901) 365-4030
www.avspar.com
F
B
Farm Bureau Insurance
Insurance Agency
Mr. Sandy Abrams, Agency Manager
4050 North Germantown Road
Memphis, TN 38133
(901) 386-3614
Fax: (901) 386-9491
www.fbitn.com
Background Screening Associates
Background Screenings for Businesses
Ms. Estella Ford, Owner
3239 Lammermuir Road
Memphis, TN 38128
(866) 936-4473
Find Your Waistline
FITNESS AND NUTRITION CENTER
Mr. Charles White, Owner
376 North Cleveland Street, Suite 102
Memphis, TN 38104
(901) 726-4626
Bardog Tavern
Restaurant/Bar
Mr. Aldo Dean, Owner
73 Monroe Avenue
Memphis, TN 38103
(901) 275-8752
www.bardogtavern.com
Four Points by Sheraton Memphis East
Ms. Allsion Bodmer,
5877 Poplar Avenue
Memphis, TN 38119
(901) 767-6300
H
C
Harding Academy of Memphis
PRIVATE CHRISTIAN SCHOOLS AND
PRE-SCHOOL
Mr. Allen Gillespie, Director of
Advancement
1100 Cherry Road
Memphis, TN 38117-5421
(901) 767-4494
Fax: (901) 763-4949
www.hardinglions.org/
Cafe Eclectic
Cafe, Bakery, Coffee Shop
Ms. Catherine Boulden, Owner
603 North McLean
Memphis, TN 38107
(901) 725-1718
Fax: (901) 725-1721
cafeeclectic.net
Hogan Truck Leasing
Truck Leasing
Ms. Kasandra Crook, Rental Sales Manager
4510 New Getwell Road
Memphis, TN 38118
(901) 375-0024
Fax: (901) 375-4220
www.hogan1.com
Carlton-Bates
ELECTRONICS DISTRIBUTORS
Ms. Tara Miller, Field Sales Representative
4477 Winchester Road, Building C, Suite
Memphis, TN 38118
(901) 433-3475
Fax: (901) 360-9765
www.carltonbates.com
Holiday Inn &Suites Wolfchase Galleria
Ms. Peggy Oman, Director of Sales
2751 New Brunswick Road
Memphis, TN 38133
(901) 266-1952
Fax: (901) 382-5551
Email:
[email protected]
holidayinn.com/wolfchasetn
BrightStar Staffing of Memphis
Kid care
Ms. Kaye Schultz, Branch Manager
6300 Poplar Avenue, Suite 103
Memphis, TN 38119
(901) 522-6899
www.brightstarcare.com
ChemStation MidSouth
Industrial Cleaning and Process Chemicals
Mr. Roy Brown,
3157 Bellbrook Center Drive
Memphis, TN 38116
(901) 345-5333
Fax: (901) 396-0403
www.chemstation.com
Chyten Educational Services
Tutoring and Test preparation.
Mr. Herman Jorgensen, IV , Owner
376 Perkins Extended, Suite 101
Memphis, TN 38117
(901) 654-3993
Fax: (901) 654-3995
www.chyten.com
Cloud for Good
Mr. Tal Frankfurt, Owner
516 Tennessee Street, Suite 403
Memhis, TN 38103
(901) 213-6188
Fax: (901) 544-7163
www.cloud4good.com
Jubilee Memphis dba Five Guys
Restaurant
Mr. Seth Hargett, President
1315 Ridgeway, Suite 100
Memphis, TN 38119
(901) 680-5386
www.jubileerestaurants.com
K
K'PreSha, LLC
Men and Women Shoes, Apparel,
Accessories
Ms. Kimberly Taylor,
323 South Main Street
Memphis, TN 38103
(901) 523-2433
www.kpresha.com
Kumon of Southwind
Learning Center
Mrs. Neena Maniktahla,
4202 Hacks Cross
Memphis, TN 38125
(901) 628-2735
www.kumon.com
L
Labor Finders of TN
TEMPORARY STAFFING
Mr. Doug Barnes, Branch Manager
6039 Knight Arnold Road
Memphis, TN 38115
(901) 794-1404
Fax: (901) 794-2201
www.laborfinders.com
Law Offices of Cary Schwimmer
LAW FIRM ATTORNEY LABOR
EMPLOYMENT LAW
Mr. Cary Schwimmer,
1922 Exeter, Suite 5
Germantown, TN 38138
(901) 753-5537
Fax: (901) 756-9022
www.schwimmerfirm.com
Lockton Companies
Insurance Brokers
Mr. Joe Lammel, Executive Vice President
Memphis, TN 38119
(901) 767-6969
Fax: (901) 767-6498
www.lcokton.com
M
M-Pact Community Outreach Inc.
NON-PROFIT COMMUNITY
ORGANIZATION
Ms. Lena O'Kain, Founder & Executive
Director
693 Looney Avenue, # 9
Memphis, TN 38107
(901) 562-7020
Fax: (267) 430-5362
www.theresawayout.org
Memphis Fire Fighters Association, IAFF
Local 1784
(901) 386-3129
Mona Spa and Laser, LLC
BEAUTY SALONS
Ms. Mona Sappenfield, Owner
5101 Sanderlin Centre, Suite 102
Memphis, TN 38117
(901) 683-0048
Fax: (901) 683-0061
Email:
[email protected]
www.spamona.com
Home Care of Memphis, LLC DBA Home
Instead Senior Care
IN-HOME PERSONAL CARE ASSISTANCE
Mr. Nick Drzyzga, Director of Regional
Development
988 Reddoch Cove
Memphis, TN 38119
(901) 682-8600
Fax: (901) 685-5114
www.homeinsteadmemphis.com
Mr. Rooter Plumbling of Memphis
PLUMBING SERVICE & REPAIR
Mr. Andy Johnson, Vice President
5702 Summer Avenue
Memphis, TN 38134
(901) 327-4441
Fax: (901) 458-0080
www.memphis.mrrooter.com
HRC Medical
Hormone Replacement
Ms. Kristy Smith, Regional Manager
1790 Kirby Parkway
Memphis, TN 38138
(901) 969-2700
www.hrcmedical.com
Newk's Express Cafe
RESTAURANT
Mr. Nick Lancaster, Director of Operations
5336 Poplar Avenue
Memphis, TN 38117
(901) 820-0415
Fax: (901) 820-0823
www.newkscafe.com
J
JAV Partnership
Industrial and Manufacturing Buildings for
lease or rental
Mrs. Jennifer Nolte,
5404 Forest HIll Irene
Memphis, TN 38125
(901) 482-9555
N
O
O' Neal, Inc.
ENGINEERING & CONSTRUCTION
Mr. Brian Gallagher, Director of Marketing
10 Falcon Crest Drive
Greenville, SC 29681
(864) 298-2037
Fax: (864) 298-6350
www.onealinc.com
Office Headshots
Profeesional Business Portraits
Mr. Gary Baldwin, Owner
4395 Wind Tree Drive
Bartlett, TN 38135
(901) 413-8751
www.officeheadshots.com
P
Paragon National Bank
BANK
Ms. Ashley Cullum, Business Development
5400 Poplar Avenue Suite 38119
Memphis, TN 38119
(901) 273-2904
Fax: (901) 333-0602
www.bankparagon.com
Parker Prints
T-Shirt Printing
Ms. Cathy Furr,
1377 South Lauderdale
Memphis, TN 38106
(901) 946-7844
Fax: (901) 946-7848
www.parkerprintsinc.com
R
Restaurant Iris
FINE DINING RESTAURANT
Mrs. Meghan Heimke, Marketing Director
2146 Monroe Avenue
Memphis, TN 38104
(901) 590-2828
Fax: (901) 590-2828
www.restaurantiris.com
Rhodes, Lauck & Associates
COMPUTER ACCESSORIES & SUPPLIES
Mr. Phil Lauck, Jr. , CEO
3268 Commercial Parkway
(901) 332-3000
Fax: (901) 332-6784
S
Senior Care Management Solutions
NON-MEDICAL CARE FOR SENIORS &
DISABLED ADULTS
Mr. Jason Gibert, Owner
668 Colonial Road
Memphis, TN 38117
(901) 387-3837
Fax: (901) 767-6814
ww.scmsmemphis.com
Shelby County Assessor's Office
GOVERNMENT AGENCIES
Ms. Cheyenne Johnson, Assessor of
Property
1075 Mullins Station Road
Memphis, TN 38134
(901) 379-7333
Fax: (901) 379-7199
www.assessor.shelby.tn.us
Siemens
CONTROL SYSTEMS & REGULATORS
Mr. Nick Musarra, Senior Sales
Representative
7600 Appling Center Drive
Memphis, TN 38133
(901) 377-6223
Signs Now
SIGN COMPANIES
Ms. Mary Jane Lessley, Co-Owner
4945 American Way, Suite 8
Memphis, TN 38118
(901) 368-0784
Fax: (901) 368-1415
www.signsnow.com
Silver Linings
Mr. Tim Parks, Owner
539 Rienzi Drive
Memphis, TN 38107
(901) 522-8999
Standard Insurance Services
INSURANCE
Ms. Vinnie Standard, Agent
3866 Springfield Drive
Memphis, TN 38128
(901) 568-0431
State Farm Insurance/ Ruby Williams
INSURANCE & FINANCIAL SERVICES
Mr. Ruby Williams, Agency Owner
3620 Austin Peay Highway ,Suite 1
Memphis, TN 38128
(901) 388-0000
Fax: (901) 388-0002
www.callruby.org
State Systems, Inc.
FIRE PROTECTION EQUIPMENT
Mr. Robert McBride, President
3755 Cherry Road
Memphis, TN 38118
(901) 542-0612
Fax: (901) 542-0622
www.statesystemsinc.com
The Thompson Firm
HUMAN RESOURCE CONSULTING,
PUBLISHER OF HR PROFESSIONAL
MAGAZINE
Mrs. Cynthia Thompson, Prinicpal
6344 Old Orchard Cove
Memphis, TN 38119
(901) 598-0123
Fax: (901) 205-0628
www.thethompsonfirm.biz
The Transportation Firm
Ms. Kim Mundy, Office Administrator
384 East Goodman Road, Suite 254
Southaven, MS 38671
(662) 510-6064
Fax: (662) 510-6065
www.transportfirm.com
stiQRd
Mobile Application
Mr. Aaron Prather,
516 Tennessee Street
Memphis, TN 38103
(901) 517-3898
Fax: (901) 544-7163
www.stiqrd.com
Thompson Machinery
INDUSTRIAL EQUIPMENT SUPPLIES
SALES SERVICE
Mr. Reggie Dill, President
P. O. Box 16992
(901) 332-3051
Fax: (901) 345-2139
www.thompsonmachinery.com
Strategic Financial Partners
FINANCIAL PLANNING INSURANCE
CONSULTANT
Ms. Rosie Graves, Marketing Director
795 Ridge Lake Boulevard, Suite 200
(901) 767-5951
Fax: (901) 767-8185
www.strategicfinancialpartners.com
Three by Me Design
GRAPHIC DESIGN-CUSTOM
Ms. Rebecca Z. Cannon, Owner
1131 West Perkins Road
Memphis, TN 38117
(901) 634-8808
www.threebyme.com
Sugar Services, LLC
CANE SUGAR REFINING
Mr. Dan Barton, President
PO Box 1402
Memphis, TN 38103
(901) 523-0045
Fax: (901) 522-1884
Synergy Technologies Group LLC
AUDIO, VIDEO AND
TELECOMMUNICATIONS DESIGN
INTERGRATION
Mr. Anthony Milton, Principal
2701 Union Avenue Extended, Suite 510
Memphis, TN 38112
(901) 454-6216
Fax: (901) 454-6217
www.synergytechgroup.com
T
T-Star Limousine
Limousine/ Transportation
Mr. Donell Todd, President
6236 East Shelby Drive
Memphis, TN 38141
(901) 853-5466
www.Tstarlimos.com
Teens Win TV & Video Production
Television Show & High Definition Video
Production
Mr. Robert L. Dickens, Owner/Executive
Director
1240 Longcrest
Memphis, TN 38109
(901) 314-9297
www.teenswin.yolasite.com
The Brass Door, LLC
Restaurant
Mr. Seamus Loftus, Owner/General
Manager
152 Madison Avenue
Memphis, TN 38103
(901) 489-7625
Fax: (901) 522-4454
www.thebrassdoor.com
The Elegant Farmer
Restaurant
Mr. Mac Edwards, Owner
262 South Highland Street
Memphis, TN 38111
(901) 324-2221
www.theelegantfarmerrestaurant.com
The Growth Coach
Business Coaching
Ms. Shayna Rattler, President
2840 Summer Oaks, Suite 103
Bartlett, TN 38134
(901) 328-8842
Fax: (901) 405-1702
www.businesscoachmemphis.com
The Left Field Company
Ms. Niani Omotesa,
1910 Madison Ave #775
Memphis, TN 38104
(901) 213-6872
Fax: (901) 722-4820
www.theleftfieldcompany.com
Tomsin Steel Processing, Inc.
Steel Service Center
Mr. Michael Thompson, President
P.O. Box 13172
Memphis, TN 38113
(901) 947-6521
tomsinsteelmemphis.com
Turkoyz
JEWELRY & GIFT GALLERY
Mt. Alan Weeks, Owner
4548 Poplar Avenue
Memphis, TN 38117
(901) 818-2741
www.laurelwoodmemphis.com
U
United Methodist Neighborhood Centers
of Memphis, Inc.
SOCIAL SERVICE ORGANIZATIONS
CHILD CARE LEARNING CENTER
Reverend Brent Porterfield, Executive
Director
3000 Walnut Grove Road
Memphis, TN 38111
(901) 323-4993
Fax: (901) 323-5264
www.umnc.org
UNITED STATES HOUSE OF
REPRESENTATIVES
The Honorable Stephen Fincher,
Representative
1118 Longworth House Office Building
Washington, DC 20515
(202) 225-4714
Fax: (202) 225-1765
V
Vikus Corporation
Mr. Bill Mullins,
2255 Center Street, Suite 107
Chattanooga, TN 37421
(423) 954-3378
VPSI Inc.
COMMUTER VAN POOL SERVICES
Mr. Michael Devry, Project Manager/
Memphis
5865 Ridgeway Center Parkway
Memphis, TN 38120
(901) 820-4595
Fax: (901) 820-4596
Website: www.vanride.com
W
Wells Fargo
BANKS
Mr. Thomas Patronis, Market President
Memphis, TN 38119
(901) 214-2331
Fax: (901) 214-2339
www.wellsfargo.com
Compassionate Care...Exceptional Services
For 180 years, Regional Medical Center at Memphis has provided a wide variety of health services to the Mid-South. From highly specialized care in the
event of an emergency to quality services related to elective procedures and primary care, we are here to meet all your healthcare needs.
Regional Medical Center at Memphis is anchored by nationally recognized Centers of Excellence in trauma, burn, high-risk obstetrics and neonatal
intensive care. Our specialty centers also include a full service rehabilitation hospital and wound center.
The system provides an array of primary and specialty care services through the Health Loop primary care network and a variety of outpatient services
including subspecialty clinics and imaging services.
Each and every day, healthcare professionals are here to serve you within our walls and beyond to improve the health and well-being of our community.
www.the-med.org
What does it mean to print smarter?
It ’s not just about improving production,or tightening turnaround times,or cutting costs.
It ’s about finding smarter ways to get the job done.You ’ve got to outthink the competition.
Toof Commercial Printing
670 South Cooper Street
Memphis, Tennessee 38104
901.274.3632
800.722.4772
www.toofprinting.com
When time counts . . .
Whether you’re mailing across town or across the
country, count on Memphis Data & Direct Mail to
deliver your mail quickly and economically.
Turn-key direct mail production and comprehensive
data management services under one roof with facilities
in Memphis and Baton Rouge. We have the largest
capacity of any mailer in the region.
...G
O!
Memphis Direct utilizes the Memphis Bulk Mail Center
to handle all mail originating in the Mid-South and
offers economic and efficient drop shipments for
national mailings.
Call us today at (901) 772-5303 or visit us online at
www.memphisdirectmail.com.
A Franklin-Toof Company
22 N. Front Street, Suite 200
Memphis, TN 38103
help “drive” Memphis’ economic development!
METHODIST HOSPITAL NAMED NUMBER ONE BY
ItÕ s national recognition for unsurpassed excellence that so many in Memphis recognized
long ago. Acknowledged as being the best in twelve specialties, MethodistÕ s Memphis Hospitals
received top ranking in U.S. News & World Report Ñ number one out of 25 hospitals in the Memphis
metropolitan area. This honor is the gold standard in rankings for healthcare and a testament
to our talented physicians, nurses, partners and associates who truly believe that being the best
starts with putting the patient first.
Go online to see the full story:
MethodistHealth.org/Best

Fall 2011 - Greater Memphis Chamber

Transcription

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