CCIF Supplement
Transcription
CCIF Supplement
October 2009 Special Edition CCIF Skills Program: From Concept to Reality Skills Shortage: How to Keep Them Interested in Collision Repair Hiring Trends: Recruiting the Next Generation Staff Retention www.ccif.net PM 40014105 WorldSkills Calgary 2009 Paint cars faster than ever before. DuPont was pleased to be the Gold Sponsor 2009 of the WorldSkills Car Painting Competition. We celebrate Daniel Green’s achievement, as the representative for Canada in the Car Painting Competition. Harold Then, Canadian Expert, mentored Daniel. All sixteen competitors used leading edge Cromax® Pro basecoat with a onevisit application. All results were excellent! With 1.5 coat coverage, wet-on-wet application and no flash time between coats, it’s easy to see why leading shops are making the switch to DuPont™ Cromax® Pro. To learn more about increasing your productivity visit www.cromaxpro.dupont.com or speak with a DuPont Refinish waterborne conversion specialist at 1.800.668.6945, prompt 5. Dan iel en Gre Copyright © 2009 DuPont. The DuPont Oval Logo, DuPontTM and Cromax® are trademarks or registered trademarks of E. I. du Pont de Nemours and Company or its affiliates. All rights reserved. Editorial Publisher Rémy L. Rousseau Contributing Editors Leanne Blackborow Mike Bryan Production Olivier Rhême [email protected] Valérie St-Cyr [email protected] Circulation Manager Nancy Belleville [email protected] Administration Wendy Allain [email protected] Marie-Hélène Côté [email protected] Revision Shirley Brown Advertising Réjean A. Rousseau 450-649-9007 [email protected] Published by Rousseau Automotive Communication 455, rue Notre-Dame est, suite 311, Montréal QC, H2Y 1C9 T : 514-289-0888 / 1-877-989-0888 F : 514-289-5151 [email protected] www.autosphere.ca This CCIF Special Edition is published twice a year. The publisher reserves the right to refuse any advertising and disclaims all responsibilities for claims or statements made by its advertisers or independent columnists. All facts, opinions and statements appearing within this publication are those of the writers and editors themselves, and are in no way to be construed as statements, positions or endorsements by Rousseau Automotive Communication. Publications Mail Agreement 40014105. Return undelivrable Canadian addresses to Rousseau Automotive Communication / Circulation Department, 455, rue Notre-Dame est, suite 311, Montréal QC, H2Y 1C9 Rémy L. Rousseau [email protected] CCIF’s Commitment to Skills Changing the Future We are pleased to present you with this CCIF Special Edition. We care about the future of the Collision Repair Industry, and we understand the challenges of recruiting staff when there is a shortage of skilled technicians. T here is a huge opportunity to pro- Right place at the right time mote our industry to students at One collision repair facility owner that skills competitions being held by Skills/ attended WorldSkills Calgary actually Compétences Canada across the country connected with an ambitious young man and the CCIF Skills Program is addressing looking to work in Calgary, and by the this need and making a real difference. To following week, he had him in the shop those of you that have made the decision performing repairs! Sometimes it is all to get involved, congratulations! You are about being at the right place at the right among the leaders of our industry, and time. And when it comes to finding and your actions are changing the future. More recruiting skilled young people, skills com- people are needed. petitions are the place. We encourage you to get out of your faci- Don’t hesitate, get involved! lity, to attend or volunteer at a local skills competition. This is where thousands of students go looking to find a career. Let them find you there! By taking the time Rémy L. Rousseau to talk to students, parents and teachers, [email protected] you show them that our industry is a great place to work, that there are a vast number of opportunities, and that we can provide them with a future that is bright. October 2009 | CCIF Special Edition | 3 Leanne Blackborow [email protected] CCIF Skills Program From Concept to Reality: Making a Difference It has been nearly 18 months since the CCIF Skills Program was established. The Collision Repair Industry has joined together to create something meaningful and effective. Our next challenge is to create permanent solutions and maximize our exposure to students in the future. T he CCIF Skills Program was created • Car Painting was re-established at skills Skills Competitions, employment fairs, and to achieve some simple, yet impor- competitions in Canada on a National school presentations. We also have a web- tant goals. The overall purpose of basis, starting with the Canadian Skills site—www.ccifskillsprogram.com—and a Competition in PEI May 2009. CCIF Skills Program page on Facebook. the program is to promote careers in collision repair to young, energetic people to address our current and future skills short- Other positive results created age. The program is funded by suppliers, • We have created excitement within the collision repairers, franchisors, insurance industry and increased involvement in companies, individuals, and associations these events. that envision a future with enough skilled workers to meet the needs of collision re- • We reached an audience of over pair facilities. They recognize that without 230,000 in six days with Virtual paint- action today, this is simply not possible. ing Try-A-Skill events at the Canadian I am grateful for their continued invest- Skills Competition and WorldSkills ment and confidence in the program. We Calgary. need to attract more like-minded companies to join us as we make a difference for the entire industry. • The program has attracted media attention, including interviews by CBC radio What’s next? and Global TV News. Trade publications We have experienced a great degree have covered skills events at a much of success. So the challenge now is to higher level. strengthen the Car Painting competition to ensure that we continue to exist in Major program goals accomplished • Canada was represented in Car Painting • Over 50 new volunteers have represent- this venue. We need more people to as- ed our industry at skills events. These sist with planning events. We also need professionals have indicated that their a long-term solution to the reoccurring experience was exciting and fun. They problem of needing a paint booth. To agreed that it was worthwhile and that maximize our exposure and gain all of the the program is making a real difference. benefits available, we need to be on-site. Many plan to continue their involve- One option being explored is to create a ment at future events in their province. permanent solution, essentially a “paint booth on wheels.” This resource would be at WorldSkills Calgary 2009. • We have changed the way Collision used at National competitions for the next • The Car Painting event was a huge at- Repair is viewed by Skills Organizations, decade, as well as providing facilities for traction at WorldSkills Calgary 2009. resulting in better opportunities for some of the Provincial events. Together we We impressed Skills organizations from promotion. need to create a lasting legacy to ensure our future participation annually. By con- across the globe with our highly effective paint booth design and level of professionalism. 4 | CCIF Special Edition | October 2009 • We have a professional brochure in English and French that is available for use at tinuing to support the CCIF Skill Program, we can change the future! Why be anonymous when you can be visible? fixauto.com TO JOIN THE NETWORK CALL LuC FILLION (Western Québec) 514.893.0198 SyLvAIN DumONT (Eastern Québec) 418.570.2331 THE BODY SHOP NETWORK Mike Bryan [email protected] Skills Shortage It’s One Thing to Hook ’Em, But It Takes More to Land ’Em Who knows what goes on in a “body shop.” Few adults really know and most pre-driving age youngsters wouldn’t have a clue. The imagination could run wild with what services are provided by a body shop, but the trend towards names like “collision centre” is helping to give a more descriptive impression of what goes on inside. S o if the term “body shop” doesn’t communicate much, and if few young • Genuinely challenging and interesting work is reinforced and that the features above are evident. people ever have reason to visit one, then it’s easy to understand why a career • Opportunities for advancement or Their research will most likely include in collision repair doesn’t even enter their branching out into different areas a look at whatever shows up on Google and other search engines. This may be consciousness, let alone be on their list of career options. OK, some schools have auto • Clean, comfortable work environment information that supports their first im- repair on their curriculum, but with due respect to those who keep these programs alive, the facilities are often underfunded, • Training and opportunities for personal development • Enlightened management practices that provide flexibility why initiatives like the CCIF Skills Program • Encouragement for team work and creative thinking get from a company’s web site and its other communications that will detersionalism, integrity, honesty and refers to its team of staff favourably, then it might just get a visit from an interested are essential as the first building blocks of a strategy to attract young people. The start checking out some local collision mine their next action. If it shows profes- Unlike some skilled trades, collision repair is relatively invisible and unknown. That’s pression, they’ll keep going and maybe repair facilities. It’s the impression they outdated, and not always very inspiring. Making collision repair visible the make-or-break point. If they find • Employees treated with respect youngster. • Competitive pay scales Collision repairers may be busy and pre- first task is simply to make young people aware of the essential service provided by collision repairers and to stimulate their 6 occupied with the issues of the day, but interest in career opportunities. But what Bring them to the door will they find if they dig deeper? If they If just 1% of the 12,000 visitors to this person who has taken the trouble to write are bright and the kind of people needed year’s National Skills Competition were or visit. After all, the reality is that colli- to keep this industry strong, then we must inspired by the collision repair industry sion repair needs them more than they recognize that they have options. For col- display in the auditorium to investigate need collision repair. Let the impression lision repair to be considered, they need further, that alone would be a great suc- be consistent from first awareness at the to be convinced that it would be a great cess. As they do further research, though, Skills Competition to the point where a choice with appealing features such as: it’s essential that their positive impression career decision is to be made. | CCIF Special Edition | October 2009 it’s important to make time for any young Leanne Blackborow [email protected] Hiring Trends Recruiting the Next Generation: Things Have Changed Attracting new staff has increasingly become a challenge in the Collision Repair Industry as we struggle to find ways to attract young energetic people to our industry. T he challenge is complicated further, pay attention, and ensure that they send CCIF meeting in Halifax to explain that as other industries are using more the right message to potential hires with using today’s recruitment tools can be sophisticated methods to compete their website. very easy, and take no more time that for today’s job seekers. Placing a “help wanted” ad in a newspaper is no longer an Recruitment advertising trends effective method to attract employees to Over 8.3 million Canadians search on- recruitment, you can establish a presence your company. line for a job each month. These active on-line, advertise for current job openings, job seekers are looking on thousands and remain visible even when you do not of different job boards such as Career have an immediate need for new staff. Canadians are on-line working with a company that specializes in Canadians are some of the most active Builder, Monster, and Workopolis. These and engaged internet users in the world. job boards have been growing at about Creating an employment brand Today, 72% of Canadians are on-line. Even 23.5% annually, and this trend will con- Today’s job seekers are more particular more interesting, over 80% of on-line tinue. It is important that companies than they have ever been before about Canadians visit social networking sites recognize that things have changed. As what they are looking for in an employer. each month, and 88% view videos each Baby-Boomers retire and Generation X They are attracted to employers offering month. As our methods of communicating and Y employees dominate the employ- the things that they personally value. have changed, so have our expectations. ment market, new technologies to reach This could be a good working environ- Generation X (born 1965-1976) and them will become even more essential. ment, advancement opportunities, health Generation Y (born 1977-1994) see tech- To attract and recruit staff, employers will benefits or job flexibility. Companies that nology as a part of normal life. They rely need to connect with them using tech- are successful in creating an employment on the internet to provide entertainment, nologies such as Facebook, MySpace, and brand will set themselves apart as a desir- networking, to form friendships, for infor- SMS messaging. able place to work. By entering the realm mation, and for job hunting. Web savvy 8 placing that traditional newspaper ad. By of on-line recruiting, collision repairers job hunters will judge a company they are How do I accomplish this? considering working for based on their Not all of us have the time, skills and we are competing with so many other on-line presence. This alone can be the de- knowledge to effectively recruit on-line. industries for. Canadians will continue to ciding factor on whether or not they even This is why companies that specialize in expand their on-line presence, and to suc- apply for a position. In fact, last year 55% this area are expanding into the Collision cessfully recruit staff, we need to change of new hires were recruited through the in- Repair Industry. Drew Williams from our recruitment strategy and follow the ternet. So it makes sense that companies CareerBuilder attended the June 2009 trend. | CCIF Special Edition | October 2009 have a chance to attract the youth that Mitchell international is proud to be a sponsor and founding MeMber of the canadian collision industry foruM. Mitchell congratulates the CCIF on ten years of service and innovation to the Canadian collision industry. GERMAN, ITALIAN, JAPANESE, WE SPEAK JUST ABOUT ANY OTHER MAKE YOU NEED TO REPAIR Whether your shop specializes in a single make, or repairs almost anything on the road today, we have you covered. Our on-demand database currently has over 17,000 Platinum Plus part numbers for more than 195,000 part applications covering over 230 foreign and domestic models. All of which can be ordered directly from our online ordering and tracking system, www.keystone-auto.ca. For more information on Mitchell solutions, visit www.mitchell.com or call Mitchell Canada 888-271-6176 x 420. Norton Paint System Ad CDN - Insertion Order CCIF July 2008.q new! THINK OUTSIDE THE CUP THE NORTON PAINT SYSTEM Our Platinum Plus line of products carry the industry’s best warranty and preserve one of your most valuable assets, your margin. And, with the largest network of distribution centres in the industry, our team of experienced service representatives will get the part you need there on time. Since 1947, Keystone has been the industry leader and raising the standard by which all others are measured. For a Keystone Service Centre location near you, call us toll-free at (800) 267-6306 or visit our Web site at www.keystone-auto.ca. RGB SIMPLY INGENIOUS RGB - 20 M The Norton Paint System with its distinctive unitized construction allows for spraying in any position with or without the hard cup. The easy to assemble system ensures a consistent spray pattern, convenient storage of paint as well as easy and clean disposal of 136C the entire unit. When it comes to inventing a better system, you have to think outside the cup. CMYK - 30 M 100 K ©2008 Keystone Automotive Industries, INC. nasdaq: LKQX REVOLUTIONIZING REFINISHING ® 9/08 www.nortonautomotive.com 116U RGB October 2009 | CCIF Special Edition | 9 Mike Bryan [email protected] Staff Retention Keeping Your Best Staff— It’s Not Just About Pay Losing good staff can be a disruptive and expensive experience. Some may go to other shops and others may leave the industry altogether. Either way, it’s bound to raise questions about what would have been necessary to keep them. It’s easy to focus on money, but research consistently shows that pay level is some way down the list of what people really want from their work. C ollision repairers are used to com- too. By proactively coaching each in- • Being open with staff and proactively peting for business. They com- dividual, they can help them grow into discussing the business, the vision pete among insurers and vehicle well rounded team members. This is how and the goals. Listening to their ideas owners with promises of speed, quality businesses develop their own culture and and suggestions and letting them see and fair prices. Competing for staff is their main source of competitive advan- the role they play in the company’s something else and not just about offer- tage. Some of the most progressive col- success. ing the highest pay. It’s about providing lision repairers in Canada willingly offer a workplace that enables them to grow, shop tours to industry colleagues with no • Providing regular training. Coaching to enjoy their work, and feel involvement fear of enabling their competitors to copy each individual in accordance with his in the mission to succeed. It will be easy their success. They know that equipment, or her needs, helping them achieve for the best employees to find a new job shop lay-out and processes are only part their full potential and becoming valu- if they decide to leave, so what can be of it. The less tangible, but critical suc- able team members. done to build their loyalty and discour- cess factor is staff quality, derived from age them from looking around? careful initial selection and the continu- • Learning people management skills to ous training, coaching and culture build- maximise the benefit of a company’s The best technicians, managers and ing that drives them to achieve their full most valuable resource. Find ways to administrators demonstrate not only potential and high job satisfaction. generate team spirit, to enable staff traditional “essential” job skills, but a positive attitude, commitment, team Why staff want to stay spirit and a dedication to continuous So if retaining staff is not just about pay, improvement. These inherent qualities what are the keys to keeping the best can either be destroyed by poor man- people? They include: get people using the word “fun” when they refer to their work. Not only are these key reasons for people wanting to stay, but when word gets agement or strengthened and benefitted • Not just focusing on employees’ past around on what a great outfit the com- experience and essential job skills, but pany is to work for, the best people from considering attitude, team spirit, com- the competition will be lining up at the As well as recognizing “essential” job munication skills and commitment to door when new hires are needed to cope skills—e.g. writing accurate estimates, personal growth when interviewing for with the business growth. producing flawless paint jobs—employers new hires and reviewing performance should consider these other qualities, with existing staff. from by enlightened management. Develop a company culture 10 to share in the company’s success and | CCIF Special Edition | October 2009 ® Downdraft Spray Booth – Model SPRINTEK Simply the Best! with new system “ERS” • Cutting-edge technology! High volume airflow, appropriate for waterborne paint products • Rock wool, insulated wall panels • ITM digital control panel for advanced diagnostics • Variable airflow control by means of Variable Frequency Drives. • Saves up to 32% of your energy costs & increases productivity, compared to a conventional booth! • CSA International approved Cross-Draft and Semi-Downdraft booths also available Prices available upon request NACE # N3767 SEMA # 12246 Ecologically-Friendly Paint Booths PORTAIR SYSTEM “WATERBORNE PAINT” • Portair drying system specifically designed for water-base paint. WWW.GLOBALFINISHING.COM • Air flow of each fan can be individually controlled. • Air consumption is less than 5 c.f.m. • Fully sealed air motor. GFS_CCIF_Oct09Eng.indd 1 09-09-24 2:01 PM Available • Portable with a telescopic stand •Ceiling-rail •Wall-mounted Intelligence. Built In. Proceed with Intelligence Collision repair is more than fixing cars. 1-888-TERM-GL2 514-955-8870 Fax: 514-955-4216 [email protected] It’s giving your team the solutions they need to delight customers. But the road ahead is not without curves.You need a partner whose stability and vision will be there as your needs change. From the world’s most comprehensive vehicle database, to a turnkey hardware estimating solution for shops, Audatex builds intelligence into every product. For more than 40 years, we’ve done business this way. And we have no plans to change. You can count on it. www.audatex.ca 416.498.3777 Visit our website WWW.FILCOINC.COM October 2009 | CCIF Special Edition | 11 Mike Bryan [email protected] Interviewing for All the Essential Skills “Soft” Skills and Why They Are More Important than They Sound The need for regular training in the collision repair industry is well established. Technical training has always been front and centre, but management and business skills training have become popular as companies realize there’s more to running a profitable business than just fixing cars. S o the collision repair industry has operational excellence. It is not suggested training as the potential solution to a become well served with industry- that all are relevant in the estimator role, lack of performance. specific training. Being a practical but the manager should consider which business, there’s naturally a training focus are essential. Attitude may provide a clue on method, process and what to do, but to the candidate’s ability in some of these Excellence in soft skills will transform your business less on the how. The intangible qualities soft skills, but although the “right attitude” There are two main issues to address: in how an individual performs in a job are is certainly important, it’s not enough to called “soft” skills. To understand soft skills indicate competence in them all. and to illustrate their importance, let’s look be deemed essential in a particular If the manager fails to acknowledge the job. In our example, excellent com- importance of the soft skills relevant to munication skills should show results the estimator role and doesn’t test for in building trust and confidence in in- When a manager interviews for an estima- them in the interview, there can be several surer relationships and understanding tor, he’ll most likely be looking for rele- negative outcomes: vehicle owners’ needs, both of which at an example, using the job of estimator. What are soft skills? will lead to more estimates converted vant job experience, technical knowledge, computer skills, literacy, and numeracy. • The new employee may be the most ac- These are called the “hard” skills, the ones curate estimator in the business, but his without which the job could not be com- inability to establish relationships with 2. Providing regular soft skills training petently performed. During the interview insurers and vehicle owners, means that that is practical, related directly to the the manager would find it quite easy to many estimates never turn into work. job and that will improve the perfor- into sales. mance of the individual as well as the test the candidate’s ability in each of these skills. But what about the candidate’s abil- • The new employee may have amazing ity to communicate effectively, to build computer skills, but his inability to relationships, to negotiate, to sell, to be work with others and his poor organiza- A customer’s minimum expectation of a organized, to handle detail, to work with tion causes resentment and alienation, service provider is functional competence. others, to pursue self-improvement, to perhaps even disruption of the working To exceed expectations, the secret is to influence others, to see the big picture, to atmosphere. define excellence in each job type and manage time, and to show leadership? These are the “soft” skills that make the dif- the importance of those “soft” skills, ference between functional competence and may consequently fail to see soft skills | CCIF Special Edition | October 2009 whole team. provide the regular soft skills training nec• The manager, who didn’t recognize 12 1. Understanding which soft skills should essary to achieve it. Green Go Over 1000 Canadian conversions and counting. “I was pleasantly surprised with the ease of the conversion. We’ve been with PPG 15 years and they supported us completely. Their waterborne paint is user-friendly and allows for superior color-matching. Besides that, we want to do our part to help the environment.” Bill Kowalchuk, Owner of General Collision, Lethbridge, Alberta FLAT SIZE: 7.375” x 5” FINISH SIZE: 7.125” x 4.75” DKT TMI-8278 VERSION 09/15/09 PPG Canada “Green Testimonial” Ad 8278_GreenAd_Testimonial-HalfPage_1_1 Kathryn Knight 1_1 1 9 - 5 1 0 0 S o u th S ervic e R d , B u rling to n , ON • t. 9 0 5 . 3 1 9 . 3835 © 2009 / Tate Marketing Inc. ©2009 PPG Industries All rights reserved. www.ppgrefinish.com A proud supporter of CCIF and its commitment to Skills Canada! Over 130 Locations Throughout 10 Provinces! October 2009 | CCIF Special Edition | 13 Leanne Blackborow [email protected] Industry Events Collision Repair Industry Attracts Crowds at WorldSkills Calgary 2009 WorldSkills is the largest skills competition in the world. The event took place September 1-6 and attracted over 150,000 visitors to Stampede Park in Calgary, Alberta. It took four years of planning and brought together 51 countries and 900 competitors to compete in 45 different skills competitions. C ompetitions took place in 800,000 Liner. Their competition area also featured the CCIF Skills Program, I was interviewed sq. ft. indoors, and 250,000 sq. a mini-amphitheatre where Canadian “live” by Global News. The reporter tried ft. of tents to accommodate all of ambassadors Bill Speed and Walter Roy virtual painting and I explained how the promoted the trade to spectators. CCIF Skills Program is promoting ca- the competitions and Try-A-Skill events. With the help of over 3,000 volunteers, the skills competitions ran smoothly and The winners impressed the media and spectators. Team Canada members Devon DeBoer Collision repair competitive events The Car Painting competition was a big females. and Daniel Green represented Canada Working together works in a most professional way at the event. I would like to extend a huge “thank you” Although Team Canada did not bring to the individuals and companies that home medals in Autobody Repair or Car made the competitions possible. Canada Painting, we should be proud of these showcased the Collision Repair Industry in talented young men that participated in a positive light, attracted media attention, these fiercely competition events. Winners and impressed experts and competitors of Autobody Repair were from Korea, from across the globe. By continuing to Japan, and Norway. Car Painting winners work together, our industry will encourage were from Japan, Korea, and Finland. young, energetic people to choose careers in Collision Repair. ment requirements. RS Finishing Systems CCIF Skills Program attracts crowds assembled over a million dollars worth of The CCIF Skills Program operated two place May 20-23, 2010 in Waterloo, state-of-the-art, custom-designed paint separate Try-A-Skill Booths during the Ontario. To get involved, contact me at booths and mixing rooms, and essen- competition. Industry volunteers from [email protected]. tially created a massive “body shop” in the Akzo Nobel, CMAX, CARSTAR, Mitchell, parking lot in just a few weeks. It was a PPG, and Sherwin-Williams staffed booths huge accomplishment, the equipment ran in Skills City and Canada House, giving without any problems and the tent was thousands of students an opportunity for an amazing sight. DuPont representatives a hands-on “virtual painting” experience. were on-site to provide the product orien- They also handed out brochures promot- tation and technical support to competi- ing careers in collision repair. Even Mike tors. The Autobody Repair competition Holmes, event celebrity, tried his hand at was equally impressive, with thousands of Virtual Painting. The equipment was pro- dollars of equipment in each competitor’s vided by the University of Northern Iowa stall, including frame equipment by Car-O- Waste Reduction Centre. As Director of challenge for organizers, due to the equip- 14 reers in the industry to both males and | CCIF Special Edition | October 2009 The next national skills competition takes Proudly Supporting 905-881-9768 | www.rsfinishing.com Experience Our Experience. For more information visit: For over 30 years*, CSN facilities have been repairing customers’ vehicles to pre-accident CSNinc.ca condition. Our 70+ locations throughout Canada have been reliable, dependable partners Collision Solutions Network 377 Evans Ave, Suite 102 Toronto, ON M8Z 1K8 866 400 4CSN in their respective communities. We believe our experience helps train new employees entering the collision industry and we support the CCIF and Skills Canada in their industry training, recruitment and retention goals. Experience our experience. *on average handsAdhalfPg.indd 1 10/09/09 10:33 PM October 2009 | CCIF Special Edition | 15 Mike Bryan [email protected] Industry Partnership Success Why Success of the CCIF Skills Program Is Critical We spoke to the current and past Chairmen of CCIF and asked for their views on the CCIF Skills Program. Tony Canade Competitions PEI showing young people crowding onto “We’ve really started to connect the colli- over the years the collision repair booth and to learn sion repair industry with young people. I helped me reali- that 12,000 of them attended the event. cannot think of a bet- ze what formida- My congratulations to CCIF and all those ter way to raise awa- ble competition funding and volunteering in the CCIF Skills reness about career our industry is Program.” opportunities than the up against in Skills Competitions. the quest to Ken Friesen Through the CCIF attract the bri- “The need to replenish the industry’s Skills Program, we’ve ghtest and best workforce by attracting brought industry sta- young people. young people keholders together I’m so pleased that CCIF participants rose was one of the to create outstanding to the challenge and are funding the most key strategic displays at these Skills significant achievement in our goal to at- issues on which Competitions. They tract young people to date.” CCIF was foun- have drawn literally thousands of young people to the collision Glenn Hickey repair booth. Working with Skills Canada “Attracting young people into collision our role to sti- and a wonderful group of industry volun- repair is essential if the industry is to mulate discus- teers, the CCIF Skills Program has fully maintain the levels of service and quality sion and incite achieved its initial goals—to produce a demanded by vehicle owners and insurers. s ta ke h o l d e rs national car painting champion to com- Of course, we’ve always known that, but to take action pete at WorldSkills Calgary and to create have only recently appreciated how to in raising awa- interest in career opportunities among take maximum reness of the thousands of young people.” advantage of ex- exciting career posure at Skills opportunities in Competitions. It our essential industry. I’m proud that the “It’s great to see our industry taking full was truly heart CCIF took the bold step to partner with advantage of the Skills Competitions. warming at the Skills Canada and solicit funding for the Without the CCIF Skills Program as a uni- last CCIF mee- CCIF Skills Program. It is most satisfying fying agent, it’s hard to see how we could ting to see the to see the industry uniting behind this have gathered so many volunteers and video of the cause. I’m confident that the Program will co-ordinated their efforts to achieve re- National Skills be sustained and achieve even greater sults in such a short time. Attending Skills Competition in success.” Larry Jefferies 16 ded. From the | CCIF Special Edition | October 2009 s ta r t , i t wa s YOUR INDUSTRY HOME PAGE! Latest new programs, services and products Fresh industry news several times weekly Directory of manufacturers, distributors and trainers Search for documents and articles of interest Subscribe to our free weekly e-newsletter and stay informed Renew your subscription to key industry magazines free Know what the industry’s position is on key issues Most popular industry events on-site, and in pictures! Exclusive reports from our experienced journalists Don’t miss the most important events to come THE CANADIAN BUSINESS AUTOMOTIVE PORTAL. «YOUR COLLISION INDUSTRY HOME PAGE» For advertising opportunities, call us at 514-289-0888. Rémy L. Rousseau [email protected] Denis Bellemore A Great Loss In mid-September, I was very saddened by the passing, at age 50, of Denis Bellemore, who was a pioneer in the industry and a colleague of inestimable value. W hen I met him, while he the Canadian Collision Industry was a training instructor Forum, i.e. the CCIF. for Cooper, his French ac- cent—which made him seem even As invaluable as he was through- more gracious—left no one indif- out his career, I had the great ferent; neither did his remarkable honour on two occasions, in his professionalism. absence, to take the floor at this Forum where he built the most solid groundwork. Denis was a true master; he knew instinctively how to impress and instil passion, even for topics that Sharp-minded, but ever so con- seemed as commonplace as steer- siderate, Denis never missed an ing and suspension components. opportunity to ensure that he did Those who knew him well under- not antagonize anyone, in the rare stood that he took the slightest cases when he may have voiced his details to heat, and was completely opinions a little too strongly. committed in all situations. The impression he leaves behind If his acquaintances always recognized it was because he prioritized acquiring the is a credit to his memory. Thanks to his that he possessed a high level of expertise, most profound knowledge and sharing kindness, understanding and passion for that knowledge with others. Far from excellence, he had many friends and was, using it to empower himself, however, he for the Collision Repair Industry Forum, Involved in the automotive field since associated himself with it and took it all an incomparable founder. 1983, Denis Bellemore, through the in so that he was able to transmit his ac- various management positions he held, quired knowledge in the most accessible Honoured to have known him so well, I sa- has had considerable influence within language. lute him with the utmost respect and I can vouch for the values that he uncondition- the Canadian market. That generosity, along with his ability to ally conveyed. It was at UAP since 1989, after just a listen, as well as his absolute respect for few years with Wagner, that this mecha- people and for his commitments, ensured Denis, you will always remain in our nical engineer spent the major part of that whomever rubbed shoulders with thoughts and in our hearts. his career. In 2006, he was appointed him could not help being touched and to the position of Vice President, CMAX appreciative. Collision Products and Equipment. What I have stated can only be confirmed 18 At UAP/NAPA, he was known as an by the likes of Roy Nelson and Claude excellent leader, a devoted pioneer, as Lapointe who, such as I, have travelled passionate as he was resolute. across Canada more than once to establish | CCIF Special Edition | October 2009 Rémy L. Rousseau Photo : Réjean Rousseau His career Co-Auto Co-Operative Inc. would like to congratulate the organizers and volunteers that helped make the Skills Competition the great success that it was and for increasing awareness of this great industry that we all enjoy. Co-Auto believes in supporting causes that will continue to help grow our sector’s work force to the benefit of all and increase interest in the automotive trade. Assured Automotive is a proud supporter of the CCIF Skills Program and congratulates CCIF for addressing the skills shortage. Congratulations CCIF Skills Program! Raising awareness of collision repair as an exciting and rewarding career is the first step in attracting the young people who will keep our industry strong in the future. 3M Automotive Aftermarket Division Trusted Leader in Vehicle Care & Repair October 2009 | CCIF Special Edition | 19 Leanne Blackborow [email protected] Thank you, Sponsors! Akzo Nobel Coatings Ltd BASF Canada 3M Canada Company A1 Autobody Accord Collision & Painting Ltd Alberta Booth Ltd Alberta Motor Vehicle Industry Council Alert Appraisals Allstate Insurance Company of Canada ARPAC Inc. Assured Automotive Audatex Canada Auto Choice Parts & Paint Auto Parts Network Automotive Recyclers of Canada Automotive Retailers Association Automotive Service & Repair Association AVIVA Canada Inc Bill Koughan Autobody CSN Borrelli’s CARSTAR Collision Boyd Group Brampton Auto Mall Budget Business Information Group Canadian Insurance Claim Managers Association Ontario Du Pont Canada Company Sherwin Williams PPG Canada Inc. The Dominion Canavan’s Central Appraisals Ltd Capital CARSTAR Collision Capo’s Truck & Auto Parts Careerbuilder CARQUEST Canada Ltd CARSTAR 401 CARSTAR Automotive Canada CARSTAR Barrie CARSTAR Brampton (Steeles) CARSTAR Brantford CARSTAR Burlington Fairview CARSTAR Burlington Mainway CARSTAR Calgary Inglewood CARSTAR Calgary Sunridge CARSTAR Cambridge CARSTAR Collision Centre (Fredericton) CARSTAR Downsview CARSTAR Edmonton North CARSTAR Edmonton South East CARSTAR Edmonton West CARSTAR Elmira CARSTAR Essex CARSTAR Etobicoke North CARSTAR Georgetown CARSTAR Guelph CARSTAR Hamilton Rymal CARSTAR High River CARSTAR Kenora CARSTAR Keswick CARSTAR Kingston CARSTAR Lethbridge CARSTAR London Wonderland Rd CARSTAR Markham CARSTAR Mississauga Hawkstone CARSTAR Oakville East CARSTAR Ottawa East CARSTAR Red Deer CARSTAR Richmond Hill CARSTAR Saskatoon CARSTAR Scarborough West CARSTAR Simcoe CARSTAR St Catharines CARSTAR St John’s CARSTAR Sudbury South CARSTAR Sydney CARSTAR Thunder Bay CARSTAR Toronto St Clair CARSTAR Waterloo CARSTAR Windsor CARSTAR Woodbridge Cascade Collision Services CDM Holdings Century Autobody CSN Champagne CARSTAR Collision Champlain Auto Body CSN City Collision Services Cleanair Foundation CMAX Paint & Body Shop Supplies Co-Auto Co-Operative Inc Collision Clinic Collision Pro Accident Recovery Centre Collision Solutions Network Concours Collision Centres Craftsman Collision Crawford Auto Appraisal Services Dana’s Collision Centre CSN Direct Appraisal Ltd Discount Car & Truck Rentals Excel CARSTAR Collision F & J Collision Fix Auto Fix Auto Central PEI Fix Auto Nepan Flagstaff Collision Ltd Formula One Collision Centre G & M Collision Center CSN Garland Autobody Gaudets Autobody CSN Glacier Carstar Glenn Hickey (Auto Parts Network) Harold’s Auto Body Ltd Herbers Autobody Repair Ltd Hubert’s Collision Centre Hugh’s Auto Body Inc I-CAR Canada Intact Integrity Collision Network Jaehn’s Autobody James Rogers (Verifacts) K & D Appraisals Koebel’s Carstar Collision Lecavalier Auto Parts Londonderry Dodge MacKay’s CARSTAR Collision Maritime Auto Parts Maritime CARSTAR Collision Media Matters Incorporated Metro Collision Shop Mitchell Canada Mitchell International Inc Modern Auto Body Murray GM NAPA National Auto Body Council National Automotive Trades Association North`s Autobody CSN Northgate Pontaic Buick GMC Parr Autobody PLD1 Holdings Ltd Pro Body Parts Pro Collision CARSTAR Publications Rousseau R/T Collision Centre Ryno’s Towing SAAR Sarkis Collision Centre Service Collision Repair Centres Sharon Jacobs (The Dominion) Sharon Wells (The Collision Clinic) Skills Compétences Canada Sonshine Auto Parts Southgate Volkswagen Audi Speedy Bumpers TD Insurance The Boyd Group Inc The Coachworks Limited The Collision Clinic The Economical Insurance Group Transtar Autobody Technologies Inc. Unifund Assurance Valley Automotive Village CARSTAR Collision Wawanesa Insurance WD Co-Auto Western Appraisals Group Westgate Chevrolet Ltd Westlock Chev Wrinkles CARSTAR Zenetec Collision Centre CSN Proud Supporter of the CCIF Skills Program 20 | CCIF Special Edition | October 2009 NEW WAREHOUSE IN DARMOUTH 26 years of experience and 25,000 sq. ft. for professional and speedy SERVICE NEW AUTO BODY & MECHANICAL PARTS Gas Tank Condenser Cooling Fan Radiator Rack & Pinions Distributor Auto lamps Door Hood Bumper Fender Tel.: 1-800-463-4131 Fax: 902-481-8065 [email protected] www.monidex.com r iste Regow! n 191 Joseph Zatzman Drive, Darmouth, Nova Scotia B3B 1M5 AUTOMOTIVE RECYCLERS OF CANADA THE NATIONAL VOICE OF THE AUTOMOTIVE RECYCLING INDUSTRY IN CANADA Congratulations to the CCIF! Auto recyclers across Canada support and encourage the CCIF to continue to grow and prosper. www.autorecyclers.ca Steve Fletcher, Managing Director 134 Langarth St. E., London, ON N6C 1Z5 tel: 519-858-8761 • [email protected] October 2009 | CCIF Special Edition | 21 MECHANICAL COLLISION TIRES FLEETS > Mechanical > Tires > Fleets Collision < COLLISION DEDICATED SECTION autosphere.ca Only National bilingual, multisegment automotive trade site in Canada (fleets, mechanical, collision, tires) SPECIAL COLLISION CONTENTS + Latest industry news + New products and special events + Exclusive interviews and profiles + Online polls and resource section + Pictorials and advertorials + Management + Technology + Environment + Training + Maintenance VISIT US NOW AT AUTOSPHERE.CA