MAIF Optimizes Claims Management and Automation

MAIF Optimizes
Claims
Management and
Automation with
EverSuite
Customer
Industry
Product
Application
The fifth largest French insurer of individuals and
damages insurance and largest insurer of associative
sector, Mutuelle Assurance Instituteur France -- MAIF
-- implements EverSuite to optimize its management of
claims.
Mutuelle Assurance Instituteur France (MAIF)
Insurance
EverSuite
Claims Management and Automation
The Enterprise Content Management (ECM) solution
of Everteam enables the storage, indexing, search and
security of insurance claim documents. It allows its 12
claims management centers to speed up the processing
of over 2.6 million incoming correspondences per year.
www.everteam.com
+33 (0)1 72 71 33 33 | 336, rue Saint-Honoré, 75001 Paris – France
About MAIF
The fifth largest French individual insurance company for personal damages
insurance and number one insurer in the associative sector, MAIF caters to
the needs of its 2.5 million customers (property insurance, welfare insurance,
health assistance, savings, credit …).
The company wins regular plaudits for its customer relations as it tops the
list of French companies in all sectors. The satisfaction of its clients and the
constant increase in their numbers reflect the success of MAIF and confirm
that this model is a credible alternative to liberal economy. MAIF counts
around 5899 employees and 2160 million Euros in turnover.
The Business
Challenge
For the management of complex claims from its clients, MAIF has twelve centers across
France, to which all documents and supporting evidence for the processing of files are
transmitted. Every year, the Rennes management center for example receives over 1 million
pages. Claim managers rely on these documents to answer client phone calls and process
their cases.
To share information between different stakeholders, fully automate its operations and
reduce response times, MAIF was looking for an open, modular and unified Enterprise Content
Management (ECM) solution.
MAIF Optimizes Claims Management and Automation with EverSuite
1
The Everteam Solution
In order to implement its document capture strategy, MAIF has adopted a
three-stage approach: capture, storage and management of flows.
MAIF chose EverSuite from Ever Team according to its functional and
technical richness.
EverSuite first and foremost meets the functional needs already defined by
MAIF, but is also equipped to deal with any requirement that may yet arise.
Thanks to EverSuite, it was possible to automatically reconstitute the
electronic file related to the customer claim by centralizing the storage,
indexing and search of scanned documents, in their different formats. The
detailed management of access rights and user profiles also guarantees
document security.
To facilitate the integration of the ECM solution with the claims processing
application and other components of its IT system, MAIF has also opted
in favor of open technologies. The maturity of EverSuite’s platform was
therefore a decisive factor, with its service-oriented architecture (SOA) based
on Java, J2EE, XML and Ajax technologies in a Unix environment.
EverSuite also offered MAIF various facilities for optimizing the transfer of
image flows over low bandwidth networks (low / high resolution, on-the-fly
conversion etc…).
Due to this Implementation of EverSuite, MAIF was able to achieve the below
objectives:
Benefits
• Reduce maintenance costs
• Optimize data sharing between all management centers
• Reduce time to answer client’s requests and reduce the outgoing phone call costs:
MIAF’s managers can now have direct access to the captured elements of the
claims file
• Simplify the tracking of the claim files processed in a management centre, files
that may remain open for several months or even years
• Speed up the processing of over 2.6 million incoming correspondences per year
• Optimize the transfer of image flows over low bandwidth networks (low / high
resolution, on-the-fly conversion etc…)
MAIF Optimizes Claims Management and Automation with EverSuite
2
About
Everteam
www.everteam.com
[email protected]
Everteam brings over 25 years’ experience and innovation to the field of Enterprise Content
Management. In an ever-increasing legal and compliance environment, Everteam’s range
of products support the improvement of content –driven processes, and enable enterprise
customers to easily monitor and align their content strategies for overall organizational
efficiency and effectiveness.
+33 (0)1 72 71 33 3
+1 (650) 596-1800 (voice) / +1 (650) 249-0439 (fax)
336, rue Saint-Honoré,
28 State Street Boston,
75001 Paris – France
MA 02109, United States