PDF - Spectrum Concessions
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PDF - Spectrum Concessions
The Spectrum Connection CONNECT with a CLICK! Useful Links Just click to access WELCOME to the 16th issue of the SPECTRUM CONNECTION! PHOTO OF THE MONTH The Spectrum Website http://spectrumconcessions.com/ The Spectrum Store http://spectrumstore.epromo.com/ The Spectrum Calendar http://google.com/accounts/ServiceLogi n?service=cl&passive=true&nui Spectrum Health Care Provider Cigna http://www.mycigna.com 1.800.244.6224 CaterSource Magazine http://catersource.com/ Dave Ramsey http://daveramsey.com/ SEND NEWSLETTER INFO mailto:[email protected] Spectrum on Facebook Check us out! www.facebook.com Here’s the scoop – Missie & Joe Martinez check out the fun at the John Deere Classic in 2006. Thanks to Jose Ventura for this Flashback Photo. Deadline for the next newsletter is Tuesday, May 25 SEND YOUR CONTRIBUTIONS TO: Lynn Alexander mailto:[email protected] Thank You to everyone for all your news & photos. ENJOY… The Spectrum Connection. From Dave’s Desk Greetings All, The Spectrum Connection is something that I find myself truly looking forward to. I thank each of you for your contributions and want to encourage everyone to share with the rest of our professional family what is going on around you. I wanted to take this opportunity to re-visit the “why” of our purpose or the “why we are in business.” In the 7th edition of The Spectrum Connection, we uncovered that the purpose of our business is to change people’s lives. We want to change our client’s lives by listening to their wants and following through to deliver what they want. We follow through at a valued price and by keeping our focus on quality presentation. We take all the hassles out of their hospitality experience and their professional lives. We understand their needs and put those first and foremost. Once they experience this sort of care, they don’t want to go back to their old lives before Spectrum. Their lives change for the better! They become Spectrum devotees, tell others of their experience and create new and lasting business. That business in turn changes each of our lives, creating new income and opportunities. Of course, the end result is that the lives of all of our families change and they are better off also. The surest way to accomplish this goal with our clients is to do what we do best - adhere to the Golden Rule and put our client’s needs ahead of our own. But what if we were to adopt the Golden Rule into every aspect of our personal and business life? Do unto others as we would have them do unto us? What if we were all to make a conscious decision to accept this way of thinking and acting in every segment of our lives every single minute of every single day? I can assure you that GREAT rewards would be reaped. Adopting this attitude will not only make the life of the individual successful, it will make those around them successful. It will also create a positive approach to life that brings about an attitude of paying it forward and creating awesome positive karma. By putting the needs and desires of our clients first, one can easily see the tangible reward of business and associated income. Putting the needs of our associates, family and others first has a less tangible reward, but an ever more far reaching global result. So think BIG by thinking of others. You are the one person that can make the difference. Peace and Grace, Dave ll Welcome to derek mills spectrum’s new chief financial officer Spectrum is proud to welcome DEREK MILLS to our company family. Derek is the new Chief Financial Officer for Spectrum and as Dave said, “Good things come to those who wait, and we got a good thing with Derek.” Derek is excited to be on board with Spectrum and said that he was attracted to the company because he was “…looking for something that I could dive into.” A native Texan with local roots, Derek was born and raised in Conroe, Texas. His father, Michael Mills Sr., is a certified dental technician and his mother, Patricia Mills is a 6th grade teacher in The Woodlands. Derek’s older brother, Michael, lives in San Antonio and co-owns a dental lab with their father. Derek graduated from Conroe High School in 2000 where he played tennis. It seems that Derek was destined to become an Aggie (WHOOP!). Derek’s uncle attended A&M and was a member of the Corps of Cadets. Also, his father grew up next door to former Texas A&M football coach, R.C. Slocum. For as long as he can remember, every time he and his family went to an Aggie football game, they visited Coach Slocum. Derek graduated from A&M in 2004 with his degree in Accounting. He started out as a marketing major, but switched after he took an accounting class. He thought it was logical and made sense. Also, the job prospects after graduation were better. After graduation, Derek moved to San Antonio where his father and brother were living. He took a job with a small firm called Wonder & Company CPAs. Derek actually started out working on a mix of tax, audit and other accounting type work. After living in San Antonio for two years, he decided the time was right to move back to Houston. Derek started with PKF Texas in May 2006 and worked with clients ranging from theatrical to agriculture to oil and gas. His next career move brought him to Spectrum. Outside of work, Derek is involved with the community. He has gone to Mexico to build houses with The Woodlands First United Methodist Church, and volunteers with the American Cancer Society and M.D. Anderson. When Derek was 17 he was diagnosed with cancer. Luckily the cancer was caught early and he just celebrated his 10 years in remission this past September 2009. During his treatment, he received a handwritten letter from Lance Armstrong. The nurse at Conroe High School knew Lance, and asked if he would send Derek a letter of encouragement. Because of the excellent care he received at M.D. Anderson, Derek takes the time to work as a phone volunteer, calling patients who have just been diagnosed to answer their questions and provide them with additional support. Now that he has the CPA exam behind him, Derek is also hoping to start travelling more. He ran his first half marathon in Las Vegas in December 2009 and another in Houston during January 2010. And now he’s “running” with the Spectrum Team! Welcome, Derek! From Sales & Marketing Melanie Parker - VP Sales & Marketing Love is a verb. It is such an exciting time in our company; a time when we are all moving quickly from task to task, discussing our next moves and what we need from each other to finish up our individual and collective responsibilities. This time of year is one of my personal favorites – I enjoy the camaraderie with my associates, I enjoy hearing the happiness from our clients that they will soon be visited by the same wonderful folks (you!) that take care of their needs year after year. It is a satisfying and gratifying time of year. I was recently talking with a friend and we brought up the topic of “love”. I believe that many people, including myself, define love to be an emotion that you have about another person or people in your life. I love my son, my family, my friends and the love I have and share is definitely an emotion for me. But, the interesting thing for me is that while love makes me feel an array of emotions, it also causes me to be a doer. Love is as much a verb as it is a noun. It is an action. Love is doing things for others to “show” them that you care and want what is the very best for them. Sometimes that show of love may not be what feels the best, but it is what is the best act of love that can be given in that set of circumstances. Sometimes it’s tough love; I am certain I have been the recipient of tough love and have given tough love when it was needed. I am grateful that love is as much of an action as it is an emotion. I encourage you to practice loving one another, family and friends by showing others that you put love to work in everything you do. The challenge is on! As many of you know, there are a handful of us that workout through a Boot Camp workout program. April 27th started our 90-day workout challenge! We are challenged to work out every single day for the next 90-days and record our exercise and progress. So, if you see us doing something crazy (other than normal everyday crazy that is) then we are likely getting in our workout for the day. Don’t hesitate to join us and encouragement is always welcome! Go team! A special welcome to Derek Mills our new CFO. Derek is bringing so much to the table and it is exciting to have him as part of our Spectrum family. Here’s to an awesome summer! THEATRE DIVISION from Jay Jung THE WOODLANDS - The Woodforest Bank Club The Pavilion is reopening with another star-studded line-up. All the regular stars are returning, including Jimmy Buffett, Dave Matthews, Sting and many more. The first weekend was kicked off with Buzzfest, which is always a big event. More from Sarah Schaefer, Sales & Marketing There was a wonderful event last month called the Partners Pavilion Wine Dinner Fundraiser. The event was held on stage at The Pavilion and you can see from the photos what a beautiful job Adam & Sarah did with the setting, décor and tables. Great job Adam and Sarah! The event, which has been held at country clubs in the past, was held on the Pavilion Stage this year. It was a beautiful night and the organization raised more money for the arts than ever before! We received many compliments on how wonderful the service was and how spectacular the food looked and tasted. I attended a meeting for another event a week later and people were still talking about this event. Thanks for all the hard work put in by the production department and the kitchen! Welcome Colin Chapman ! Colin Chapman has joined Spectrum as the new General Manager of The Woodforest Bank Club. Colin has worked in the area before & brings a strong restaurant background to the club operations. He’s been busy getting things ready for the big opening this weekend and we all welcome him aboard. Colin Chapman, General Manager of The Woodforest Bank Club His email is [email protected] and his cell is the same as Dan’s old one, 713-504-4546. Good luck Colin!!! More from THE THEATRE DIVISION – JAY JUNG continued NEW ORLEANS -The Mahalia Jackson Theatre The Mahalia Jackson Theatre is off and running strong for a great start to our New Year. With the production of Wicked we had the three strongest weeks that our company has ever had! With record sales, they will be having the Government Mule concert this weekend and shooting for a $25,000 night, which will be their strongest performance ever!!!! The Saenger Theatre renovation is still moving along with a targeted reopening date of Fall 2011. The Lion King has already been booked for a 4 week run to celebrate the Grand Opening! SAN ANTONIO - The Majestic Velma continues to keep things rolling down on The Riverwalk in San Antonio. With catering backstage and events, plus running the theatres, San Antonio continues to be a very strong, solid market within our theatre group. Velma is heading to Austin for Van Morrison rehearsals, as well as his show later this weekend. She just finished another huge Fiesta Texas week in San Antonio and once again her team did a fantastic job! Keep up the great work in San Antonio, Velma! FROM JOSH MURRAY On April 29th the Southern Gaming Magazine hosted the Derby Poker Tournament at the Louisville Palace. This tournament benefits the Blessings In A Backpack charity. Southern Gaming is hoping that it will become an annual event. For those of you who follow the world series of poker, Robert Williamson III, an eleven time World Series of Poker winner, and Phil Hellmuth were in attendance. NEW RECORD! We set a new single show sales record here this month with Stone Temple Pilots. We sold $29,036.79 with a $12.30 per cap. Comment from Jason Reed This is a new sales record for the Theatre division! Remember these sales are coming in a very limited time period of only three hours. That’s $10,000 per hour. Great job, Josh!! More from THE THEATRE DIVISION – FROM JASON REED BALTIMORE – The HippodromeWe just finished a great run of Phantom of the Opera, breaking concession per cap numbers that date from Wicked in 2007. On the last Saturday of the run, Sean ran a $3.68 per cap. This is unheard of for a Broadway show. Congratulations Sean! Let’s set new goals and break those, too. Also, we have opened The Hipp Café from 11:30 – 2:30 for lunch service Monday through Friday. We have had a great response in the neighborhood and expect it to grow and become the hot spot for dine in and take out lunch in the area. Check out our new site at www.thehippcafe.com BOSTON - The Colonial Boston is holding strong and steady and has just finished up a two week run of Cats at The Colonial. No records set here, but some good steady income numbers are pushing $2.25 per caps. The Charles Playhouse is finally starting to show steady added income for our Comedy Club with some much improved acts. And of course, everyone still loves Karaoke, which once again has proven to be a strong revenue stream. A peek inside the stunningly beautiful Colonial Theatre. Ruben’s Challenge Hello Team, I was reflecting on how we all read articles about taking care of the customers, increasing sales and retaining customers and would like to pass on some thoughts. I want each of you to stop and think about what all goes into an event and how it takes each and every one of us to complete a job…from Dave to sales to production to the front office to accounting to the kitchen and warehouse. I would like to take this time to thank each and everyone that works for Spectrum. It takes each of you to get the job done. Great staff is very important in being able to produce successful events time after time. This enables Spectrum to perform correctly and retain old business and build new business. I would especially like to focus on the hourly folks and how important they are to the success of our company. They work very hard and a hello or a smile from you goes a long way. I want to challenge each of you to ask yourself a couple of questions: “Do I know the name of everyone that works here?” “Do I know anything about them?” How about taking the first step and introducing yourself to the people you don’t know? Get to know a little bit about them and their family. To help accomplish this, I am going to focus on a different person in each upcoming newsletter and will share information so we all get to know them a little better. Please feel free to submit the name of someone you would like to know more about to Lynn or to myself or send in the information yourself. To get things rolling, see if you can identify who this describes: RUBEN’S RIDDLE - Who is this Spectrum employee? * * * * * I have 9 brothers and sisters. I have 2 kids. I have 2 grandkids. I enjoy working for Spectrum. I love the challenge and responsibility of being in charge of the Load List for events. * I love to gamble. * I can stand up in a Spectrum van without hitting my head. * I have worked at Spectrum for 14 years (In May it will be 15 years). Clue: Answer on page 19 Cirque du Soleil OVO – New York Contributed by – Ricky Esquivel Managing Tour Chef/Cirque du Soleil Projects Floating Table Display in New York Showtime! Roland Silvas – OVO Bistro Manager prepares for the show. Serving Ahi Tuna…Spectrum Style From Sales & Marketing The Woodlands From SARAH SCHAEFER Last month we produced and catered an event for CCRO and SNL Energy. It was a two day meeting event held at the Pavilion Party Tent and Woodforest Bank Club. We provided lunch and snacks both days, as well as all the staging, tables, linens and chairs. The setup was quite elaborate and I know that Lisa, Ruben and their crews worked extremely hard to meet the client’s needs and exceed their expectations. I was told throughout the process how flexible and great Spectrum was to work with. Hats off to everyone who helped make this event possible! Sarah Schaefer Ryan Underwood From RYAN UNDERWOOD Its been busy in the Houston Sales Department, as Melanie and Sarah can both attest. Most recently, Chef Jay, Adam, Blane, and Lisa blew our clients away at the New Danville Community Fundraiser, as well as the Pults-McPherson wedding on April 10th (see photos next page). We’ve also had a number of Verizon events, including the Grand Opening at the new Conroe store on May 1st. Later this year, Spectrum may also have the opportunity to be a part of history. NASA will be hosting an event at Ellington Field for 3,000 employees and their families to commemorate the final space shuttle landing. We have bid on the event and eagerly anticipate the green light for this historical event. I will also be heading out on the road again for upcoming golf tournaments and Bonnaroo and look forward to seeing all of my traveling friends. From Sales & Marketing The Woodlands – Events…Spectrum Style President Bush says “Hello” to Charles Barker, his Spectrum server at the Shell Houston Open. WOW! Spectrum does it again. The Pults-McPherson Wedding April 10 Even Elvis stopped by to give the bride & groom his best wishes. From Sales & Marketing The Woodlands – Events…Spectrum Style The Botts Party heats up with tropical fun! ff Flapper fun at “The Grape Gatsby” Women’s Shelter fundraiser Jay Gatsby” takes a break from guarding the Spectrum lobby to hang with the flapper girls. “Sarah, Lisa and Blaine ... what a fun night! Spectrum did a top notch job and we so appreciate working with you. Lisa and Blaine are absolutely THE BEST.” - Kelly Hull P.S. Handsome Jay Gatsby was a hit Festival Update From Tony Terwilliger – Director, Festival Division HOUSTON CHILDREN’S FESTIVAL HCF 2010 was another outstanding success! So many people came together to produce this truly one-of-a-kind event to raise money in support of Child Advocates and their mission to serve the abused and neglected children here in Houston. During the two day festival weekend, over 40,000 people were in attendance to enjoy the top-notch family entertainment. The fun included appearances by i-Carly star, Nathan Kress, JONAS celeb, Chelsea Staub, Dora and Diego, 10 Family Adventure Zones, 6 stages of entertainment and over 300 activities. The event has now raised over $4,200,000 for Child Advocates. From Sarah Schaefer (Sponsorships) and Dianne Ramirez (Entertainment/Markets) joining our festival team, to Ruben and all the guys in the warehouse assisting with set-up and teardown, the success of this event is directly attributable to the many talented people we have on staff at Spectrum. iFest - Spotlighting the Caribbean For the first time ever, the one weekend of the Houston Children’s Festival and the two weekends of the Houston International Festival were back-to-back for three consecutive weekends. That meant that immediately at the end of the Houston Children’s Festival, we all had to work quickly to reconfigure the festival site in downtown Houston, not only turning it from the Houston Children’s Festival to the Houston International Festival, but increasing the size of the event by over 30%. This meant more equipment had to be brought in and installed, in addition to the reconfiguration. This was a complete Spectrum team effort. Due to the efforts of Ruben and the entire warehouse crew getting all the needed equipment to the site and to Eduardo Ventura taking the lead in running the on-site installation crew, we were able to meet our deadline for the Friday morning opening ceremonies. Once the festival opened, Eduardo, William, and Santos were on-hand to handle many issues and they did so flawlessly. The two weekend event was a huge success, thanks in no small part to the outstanding work done by Spectrum. Festival Photo Gallery Contributed by Leigh-Anne McQuitty, Dianne Ramirez & Lynn Alexander The HCF Team in Saturday Red & Sunday Blue. Thanks for the shirts, Tony! More Festival Photo Gallery More Festival Photo Gallery Leigh-Anne gives i-Fest celebs the Spectrum star treatment. With Houston socialite, Joanne King Herring With music legend, George Clinton (Note: her character was played by Julia Roberts in Charlie Wilson’s War) With Fox 26 news anchor, Jose Grinan The crew gets downtown Houston ready for iFest. It’s a bird! It’s a plane! It’s our guardian angel! Ruben & his wife, Linda enjoy iFest. Kelly B & a fine lookin’ Spectrum crew. The Spectrum Team in action… . “Are you sure that’s where the tent goes?” Martha & Flora cleaning all the vinyl . - From Jose Ventura - From Jay Jung Jay Jung gives a boot polish to the Chef Dude - From Ryan Underwood Valero Texas Open – 6:45 pm & the crew is still going strong. – From Jay Jung Shell Houston Open photos from Diane Ramirez Flashback Mysteries Revealed How many did you get right? . Tony Terwilliger Lisa Stroyne Lynn Alexander Leigh-Anne McQuitty Jason Reed Jim Smalley The Spectrum Reading Room Lisa Stroyne recommends… The Magic of Thinking Big Have you read something lately that inspired , challenged or motivated you? Let us know about it. Dave started things off with a list of books that he has found helpful & inspirational. Now, everyone else can get in on the act. The list is growing each month as members of the team contribute their own favorite books. Let us know what books YOU recommend. SET YOUR GOALS HIGH... THEN EXCEED THEM! Millions of people have improved their lives using The Magic of Thinking Big. Dr. David J. Schwartz, long regarded as one of the foremost experts on motivation, will help you sell better, manage better, earn more money, and most important of all – find greater happiness and peace of mind. The Magic of Thinking Big gives you useful methods, not empty promises. Dr. Schwartz presents a carefully designed program for getting the most out of your job, your marriage and family life, and your community. He proves that you don't need to be an intellectual or have innate talent to attain great success and satisfaction -- but you do need to learn “the magic of thinking big” that will get you there. This book gives you those secrets! Start now, right now, to discover how to make your thinking make magic for you. Start out with this thought of the great philosophy of Disraeli - “Life is too short to be little.” WHAT I LEARNED FROM THIS BOOK - I learned that my attitudes are more important Than my intelligence. Ask myself if I am using my mental ability to make history or am I using it merely to record history made by others? I learned to never let “Mr. Defeat” win over “Mr. Triumph. ” - Lisa Stroyne RECOMMENDED READING LIST The Lone Survivor - Marcus Luttrell A Sense of Urgency - John Kotter The Spark - Lyn Heward and John Bacon Outliers - Malcolm Gladwell Monday Morning Mentoring - David Cottrell Good to Great - Jim Collins Not Without Hope – Nick Schuyler The Magic of Thinking Big – David Schwartz Celebrate! Tai Hernandez Beth Harp Lou Bilodeau May 3 May 10 May 24 SPECTRUM ANNIVERSARY MAY Helen Gonzales Shelley Gatchell Ricky Esquivel Georgetta Zwiers Frank Harroun Katie Doyle Gile Haskins May May May May May May May 3, 1995 1, 1997 2000 2001 3, 2007 3, 2007 4, 2009 Ruben’s Riddle… ANSWER: Helen Gonzales Heln SPECTRUM on FACEBOOK! CHECK US OUT! Watch for updates & share with friends & customers. And we’ll post YOUR news! If you have something exciting to share, please send it to: Sarah Schaefer ([email protected]) or to Melanie Parker ([email protected]) Helen with her mom, daughter-in-law & (very cute!) grandson.
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