Growth For All Seasons

hospitality asia ~ January-March 2013 Issue
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hospitality asia ~ January-March 2013 Issue
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publisher’s note
My motto has always been, “Be bold when others are scared.” That is the
only way a small business can grow and put down roots deep enough to
sustain itself. In our 19th year of operations, I am glad to say that our
boldness has paid off. We still look fresh, we are presenting our content
in more exciting ways, and we are reaching an audience beyond our
initial target of food service industry providers and hospitality folk.
Growth For
All Seasons
we move into the big 20,
look out for new things
from us, beginning with
exciting, revolutionary
events which will put a new spin on the
way people enjoy food and find out about
new hospitality options. The Hospitality
Asia Platinum Awards (HAPA) Malaysia
series will mark its 12th installment this
year, with the HAPA Regional 2014 Series
coinciding with our 20th year anniversary
celebrations. Malaysia’s new properties
will surely be in the spotlight for both
series, and I hope that our efforts to
support a vibrant, burgeoning Malaysian
hospitality industry will bear fruit as
Malaysia competes among the best of the
local properties and then among the best
in Southeast Asia.
Our new channels of distribution have
seen a whole new market segment
opening for us. Hospitality Asia is carried
on board Malaysia Airlines, and is now
found in the lounges of more hotels than
ever. Upwardly mobile travellers and
professionals are also reading us in stylish
new restaurants and F&B outlets, and
they in turn are sampling the luxurious
offerings of the hospitality companies
we report on. As we head into a new
decade of business, we are also increasing
accessibility to the magazine with the
on-line version of the publication which
allows anyone to browse a copy. This
initiative will help us ensure we remain
an ecologically conscious business by
reducing the need to print more copies of
the magazine.
We are also going beyond the scope of
publishing, with our events arm expanding
on our event design and management
business.
If there is anything else you would like to
see from us, drop me a line at publisher@
wapublishing.asia.
Here’s wishing our readers and advertisers
Gong Xi Fa Cai and a great year ahead in
2013.
Jennifer Ong
Founder / Publisher
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hospitality asia ~ January-March 2013 Issue
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Founder / Publisher
Jennifer Ong
[email protected]
Consulting Editor-In-Chief
Karen-Michaela Tan
[email protected]
Offices
World Asia Publishing [M] Sdn Bhd
[564376-H]
Contributor
David Bowden
Travel Write Sdn Bhd
3 Jalan 14/28, Section 14, 46100 Petaling
Jaya
Selangor Darul Ehsan, Malaysia
Tel : +60 3 7954 1911 Fax : +60 3 7954
3911
E-mail: [email protected]
Creative Direction
Pat Seow
Devilish Ideas
Contributing Photographer
Chin Kit Sen
Write Pix Unlimited
WAP Singapore
Executive, Publishing & Events
Norayu Binti Ishak
[email protected]
Director, Finance & Production
Rachel Law
[email protected]
10 Anson Road, #10-06 International Plaza
Singapore 079903
Tel : +65 9067 4090, +65 8163 7300
websites
www.HospitalityAsiaOnline.asia
www.Hapa.asia
Director, Project & Events
Janice Entaba
[email protected]
Senior Executive, Projects & Events
Indhuja Ravindran
www.facebook.com/HAPAAwards
[email protected]
Printing
Percetakan Lai Sdn Bhd
Executive, Project & Events
Jocelyn Jelo
[email protected]
Assistant Manager, Communications & Events
Grace Ding
1 Persiaran 2/118C
Kawasan Perindustrian Desa Tun Razak
Cheras, 56000 Kuala Lumpur, Malaysia
Tel : +60 3 9173 1111
[email protected]
Executive, Communications & Events
Sharine Gurriah
[email protected]
memberships and endorsements
Chefs Association of
Malaysia
Malaysian Food &
Society of Professional
Beverage
Chefs (Singapore)
Executives Association
Restaurant Association
Food & Beverage
of Singapore
Managers Association
of Singapore
Singapore Food
Manufacturers
Association
Singapore Chefs
Association
The Society of The
Golden Keys Singapore
Baking Industry Training
Centre (Singapore)
Singapore Pastry
Alliance
Hotel Public Relations Malaysian Association
Indonesia Club
Club Managers
of Housekeepers
Association of Thailand
Association (Singapore) Managers Association
Asian Golf Course
Owners Federation
Singapore Association of Food Equipment,
Manufacturers & Suppliers
Les Clefs d’Or
Indonesia
Thailand Chef’s
Association (WACS)
Bali Culinary
Association of Culinary
Professionals Jakarta Professionals Indonesia
Association of
Sommelier Association
International Bartenders
Bartenders &
of Malaysia (SOMLAY)
Association
Sommeliers Singapore
(IBA)
Bali Spa & Wellness
Association
Kuala Lumpur Tourist Hospitality Purchasing
Association
Association (Singapore)
Association of Singapore Housekeepers
Macau Culinary
Association
Jakarta International
Hotels Association
Indonesia
Association of
Rooms Division
Executives
Stamford College
Berjaya University
College of Hospitality
hospitality asia ~ January-March 2013 Issue
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on the cover
Living The Good Life
Discover how far hotels and resorts
will go to win the hearts of their
guests and cement an experience worth returning
for. From unique Hard Rockin’ concepts and musicthemed suites, to luxurious Crabtree & Evelyn bathroom
amenities in a business-class hotel, it is all about being
memorable, delivering guest services way and above the
call of hospitality and leaving nothing of the seduction
of the senses to chance.
travel, golf & spa
Travel Report 30
City Living At Its Best – The spanking new E&O Residences
Kuala Lumpur radiates the same warmth of the cozy wood-panelled
rooms of the iconic Eastern & Oriental Hotel Penang but with the
high-tech luxury lifestyle if city living.
All Things Bright and Beautiful - Centara Grand Beach Resort & Villas
is the oldest hotel in Hua Hin, the beach retreat of the Thai royal
family for decades.
Destination
36
Life’s Little Luxuries – New hospitality experiences to savour
in the New Year
food & entertainment
Chef’s Table 48
The best of food and the tastiest dishes on the food scene (both chef
and their star choices!)
Being Social 61
The most prolific food and entertainment events on the social circuit
are all covered in this section.
hospitality
Focus
80
Creating Uniqueness – Three men who are different facets of a
brilliant design machine, each reflecting the other, resulting in
dazzling hospitality and F&B experiences.
Coffee Chat 82
Keepers Of The Flame – The General Managers of some of the most
iconic hotels in Hua Hin, Thailand, and Penang, Malaysia, speak about
their properties and the love affair that they have developed with
them.
Opinion
87
The Gold Standard In Pest Management – Mas Zuhairin Zubir,
Executive Housekeeper of Concorde Hotel Kuala Lumpur, shares her
views on what makes PestBusters her choice of pest management
company.
HOSPITALITY ASIA IS PUBLISHED BY world asia PUBLISHING (m) sdn bhd (WAP), 3 JALAN 14/28, SECTION 14, 46100 PEtaling
Jaya, Selangor dARUL EHSAN, Malaysia. TEl: 60 3 7954 1911 fAX: 60 3 7954 3911. THE CONTENTS OF THE MAGAZINE
ARE THE COPYRIGHT OF WAp. NO PART OF THIS PUBLICATION MAY BE REPRODUCED IN ANY MANNER OR FORM WITHOUT
WRITTEN PERMISSION FROM WAp. OPINIONS EXPRESSED IN hospitality ASIA ARE SOLELY THOSE OF THE WRITERS AND ARE
NOT NECESSARILY ENDORSED BY WAp. ALL CONTRIBUTIONS WHETHER SOLICITED OR UNSOLICITED AND IF SELECTED FOR PUBLICATION WILL BE
SUBJECTED TO EDITING STYLE AND CONTENT AT THE DISCRETION OF THE EDITORIAL BOARD. UNSOLICITED TRANSPARENCIES SENT IN ARE AT THE
OWNERS’ RISK. world asia PUBLISHING (m) sdn bhd AND ITS REPRESENTATIVES ACCEPT NO LIABILITIES FOR LOSS OR DAMAGE. hospitality asia
is a professional trade magazine distributed on a complimentary controlled basis to members of top and middle management
in hospitality and hospitality-related establishments, institutions and associations.
COPYRIGHT © world asia PUBLISHING (m) sdn bhd
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hospitality asia ~ January-March 2013 Issue
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Hospitality Asia is distributed to industry professionals and is also available for browsing at various reading lounges of
the following establishments:HOTELS, RESORTS & MICE (MALAYSIA)
Ambassador Row Serviced Suites
Ancasa Hotel & Spa Kuala Lumpur
Armada Hotel Petaling Jaya
Ascott Kuala Lumpur
Avillion Port Dickson, Negeri Sembilan
Awana Kijal Golf, Beach & Spa Resort,
Terengganu
Awana Porto Malai Langkawi, Kedah
Batik Boutique Hotel, Kuching
Bayview Hotel Georgetown Penang
Bayview Hotel Melaka
Berjaya Georgetown Hotel Penang
Berjaya Langkawi Beach & Spa Resort
Langkawi, Kedah
Berjaya Redang Beach Resort, Redang
Island, Terengganu
Berjaya Times Square Hotel & Convention
Center Kuala Lumpur
Berjaya Tioman Beach Resort, Tioman
Island, Johor
Best Western Premier Dua Sentral
Bliss Boutique Hotel
Bon Ton Resort Langkawi, Kedah
Boulevard Hotel Kuala Lumpur
Cameron Highlands Resort, Pahang
Campbell House, Penang
Carcosa Seri Negara Kuala Lumpur
Casa Del Rio Melaka
Cherengin Hill Convention & Spa Resort
Cititel Hotel Penang
Cititel Mid Valley Kuala Lumpur
City Bayview, The Langkawi, Kedah
Club Med Cherating, Pahang
Colmar Tropicale, Berjaya Hills
Concorde Hotel Kuala Lumpur
Concorde Hotel Shah Alam, Selangor
Coronade Hotel, The Kuala Lumpur
Corus Hotel Kuala Lumpur
Crowne Plaza Mutiara Kuala Lumpur
Cyberview Resort & Spa, Selangor
Damai Puri Resort & Spa
De Palma Ampang, Selangor
Dorsett Regency Kuala Lumpur
Doubletree by Hilton Kuala Lumpur
Eastern & Oriental Hotel Penang
Eastin Hotel Penang
Eastin Hotel Petaling Jaya, Selangor
Equatorial Cameron Highlands, Pahang
Equatorial Hotel Melaka
Equatorial Hotel Penang
Evergreen Laurel Hotel Penang
Everly Resort Hotel Malacca
Four Points by Sheraton Langkawi Resort
Four Points by Sheraton, Kuching
Four Seasons Resort Langkawi, Kedah
Fraser Place Kuala Lumpur
Furama Bukit Bintang
8
G Hotel Penang
Golden Palm Tree Sepang
Grand Bluewave Hotel Shah Alam,
Selangor
Grand Borneo Hotel, Kota Kinabalu
Grand Dorsett Labuan Hotel
Grand Dorsett Subang
Grand Hyatt Kuala Lumpur
Grand Lexis, Port Dickson
Grand Margherita Hotel, Kuching
Grand Millennium Kuala Lumpur
Grand Paragon Hotel Johor Bahru
Grand Seasons Hotel Kuala Lumpur
GTower Hotel Kuala Lumpur
Hard Rock Hotel Penang
Heritage Hotel Ipoh
Heritage Hotel Ipoh, Perak
Hilton Kuala Lumpur
Hilton Kuching, Sarawak
Hilton Petaling Jaya, Selangor
Holiday Inn Glenmarie Kuala Lumpur
Holiday Inn Melaka
Holiday Inn Resort, Penang
Holiday Villa Subang, Selangor
Hotel Equatorial Bangi-Putrajaya
Hotel Equatorial Kuala Lumpur
Hotel Excelsior Ipoh
Hotel Istana Kuala Lumpur
Hotel Maya Kuala Lumpur
Hotel Novotel Kota Kinabalu 1Borneo
Hotel Novotel Kuala Lumpur City Centre
Hotel Penaga, Penang
Hyatt Regency Kinabalu, Sabah
Hyatt Regency Kuantan Resort
Imperial Hotel, Miri
Impiana Cherating Resort, Pahang
Impiana Hotel, Ipoh
Impiana KLCC Hotel & Spa Kuala Lumpur
InterContinental Kuala Lumpur
Japamala Resort, Tioman
Jerejak Rainforest Resort
JW Marriott Hotel Kuala Lumpur
Klana Resort Seremban
KSL Resort Johor Bahru
Kuala Lumpur Convention Centre (KLCC)
Le Meridien Kuala Lumpur
Lone Pine Hotel, Penang
Mandarin Oriental Hotel Kuala Lumpur
Maxims, Genting Highlands, Pahang
Maytower Hotel & Serviced Residences
Kuala Lumpur
Melia Hotel Kuala Lumpur
Meritus Pelangi Beach Resort Langkawi,
Kedah
Micasa All Suite Hotel
Mid Valley Exhibition Center, Kuala
Lumpur (MVEC)
MINES Wellness Hotel
distribution list
Miri Marriott Resort & Spa, Sarawak
Nexus Resort Karambunai, Sabah
One Hotel Santubong
One World Hotel Petaling Jaya, Selangor
Pacific Regency Hotel Suites Kuala Lumpur
Palace of the Golden Horses, Selangor
Palm Garden Hotel, Selangor
Pan Pacific Kuala Lumpur International
Airport Hotel
Pangkor Laut Resort, Perak
PARKROYAL Kuala Lumpur
PARKROYAL Penang
PARKROYAL Serviced Suites Kuala Lumpur
Pearl International Hotel Kuala Lumpur
Philea Resort & Spa Melaka
Piccolo Hotel Kuala Lumpur
PNB Darby Park Executive Suites Kuala
Lumpur
Prince Hotel & Residence Kuala Lumpur
Pullman Kuching
Pullman Putrajaya Lakeside
Putra World Trade Centre Kuala Lumpur
(PWTC)
Putrajaya International Convention Centre
(PICC)
Putrajaya Marriott Hotel
Putrajaya Shangri-La Renaissance Hotel
Kuala Lumpur
Renaissance Melaka
Ritz Garden Hotel Ipoh
Riverside Majestic Hotel, Kuching
Ri-Yaz Heritage Marina Resort & Spa,
Terengganu
Royale Bintang Damansara, Selangor
Seri Chenang Resort & Spa Langkawi,
Kedah
Seri Pacific Hotel Kuala LumpuShangri-La
Hotel Kuala Lumpur
Shangri-La’s Golden Sands Resort, Penang
Shangri-La’s Rasa Ria Resort,
Kota Kinabalu, Sabah
Shangri-La’s Rasa Sayang Resort & Spa,
Penang
Shangri-La’s Tanjung Aru Resort Kota
Kinabalu, Sabah
Sheraton Imperial Kuala Lumpur
Sime Darby Convention Centre
Somerset Ampang Kuala Lumpur
Somerset Seri Bukit Ceylon Kuala Lumpur
Sunway Putra Hotel Kuala Lumpur
Sunway Resort Hotels & Spa, Selangor
Sutera Harbour Resort Kota Kinabalu,
Sabah
Swiss-Garden Golf Resort & Spa Damai
Laut
Swiss-Garden Hotel Kuala Lumpur
Tanjong Jara Resort, Terengganu
The Andaman, A Luxury Collection Resort,
Langkawi, Kedah
The Banjaran Hotsprings Retreat
The Chateau Spa & Organic Wellness
Resort
The Club at The Saujana
The Danna Langkawi, Kedah
The Datai Langkawi, Kedah
The Gardens Hotel & Residences,
Kuala Lumpur
The Majestic Malacca
The Ritz-Carlton Kuala Lumpur
The Royale Bintang Kuala Lumpur
The Royale Bintang Resort and Spa,
Negeri Sembilan
The Royale Chulan Kuala Lumpur
The Saujana Hotel Kuala Lumpur
The Villas @ Sunway Resort Hotel
The Westin Kuala Lumpur
The Westin Langkawi Resort & Spa, Kedah
The Zenith Hotel, Kuantan
Thistle Johor Bahru
Thistle Port Dickson, Negeri Sembilan
Tiara Beach Resort, Port Dickson, Negeri
Sembilan
Tiara Labuan Hotel
Traders Hotel Kuala Lumpur
Traders Hotel Penang
Yeng Keng Hotel, Penang
Zon All Suites Residences On The Park,
Kuala Lumpur
HOTELS, RESORTS & MICE
(SINGAPORE)
Albert Court Hotel Singapore
Amara Hotel Singapore
Amara Sanctuary Resort Sentosa
Singapore
Bay Hotel, Singapore
Berjaya Hotel Singapore
Capella Singapore
Carlton HotelChangi Village Hotel
Concorde Hotel Singapore
Conrad Centennial Singapore
Crockfords TowerEquarius Hotel
Fairmont Singapore
Festive Hotel – Resorts World at Sentosa
Four Seasons Hotel
Furama Riverfront Singapore
Gallery Hotel
Goodwood Park Hotel
Grand Copthorne Waterfront Hotel
Singapore
Grand Hyatt Singapore
Grand Mercure Roxy Hotel
Grand Park City Hall
Grand Park Orchard
Hard Rock Hotel Singapore
distribution list
Hilton Singapore
Holiday Inn Atrium Singapore
Holiday Inn Singapore Orchard City Centre
Hotel 1929, Singapore
Hotel Grand Pacific
Hotel MichaelHotel Re! @ Pearl’s Hill
InterContinental Singapore
Klapsons, The Boutique Hotel
Landmark Village Hotel Singapore
Link Hotel Singapore
M Hotel Singapore
Mandarin Orchard Singapore
Mandarin Oriental Singapore
Marina Bay Sands Singapore
Marina Mandarin Singapore
Moon Hotel Singapore
Naumi
New Majestic Hotel
Novotel Clarke Quay Singapore
Oasia Hotel Singapore
One015 Marina Club
Orchard Hotel Singapore
Orchard Parade Hotel Singapore
Orchard Parksuites
Pan Pacific Orchard
Pan Pacific Singapore
Paramount Hotel Singapore
PARKROYAL on Beach Road
PARKROYAL on Kitchener Road
PARKROYAL Serviced Suites Singapore
Peninsula Excelsior Hotel, Singapore
Quality Hotel Marlow, Singapore
Quincy Hotel, Singapore
Raffles Hotel Singapore
Rasa Sentosa Resort, Singapore
Regency House
Rendezvous Hotel
Royal Plaza on Scotts
Shangri-La Hotel, Singapore
Shangri-La’s Rasa Sentosa Resort
Sheraton Towers Singapore
Siloso Beach Resort, Sentosa, Singapore
Singapore Marriott Hotel
Swissotel Merchant Court Hotel
Swissotel The Stamford, Singapore
The Elizabeth Hotel
The Fullerton Hotel
The Regent Singapore
The Ritz-Carlton, Millenia Singapore
The Scarlet Hotel
The St. Regis Singapore
Traders Hotel Singapore
Wanderlust Hotel
Wangz Hotel
York Hotel Singapore
SPAS (MALAYSIA)
Andana Spa Kuala Lumpur
Angsana Spa Kuala Lumpur
Bella Luna Sdn Bhd
Biossentials Puri Spa
Borneo Spa – Nexus Resort Karambunai
Sabah
Chi, The SpaDanai Spa @ Tanjung Bunga
Penang
Edes Spa – The Puteri Pacific Hotel, Johor
Elysyle Spa
Energy Day Spa, Ampang, Kuala Lumpur
Gamelan Spa, Kuala Lumpur
Heavenly Spa by Westin
Jari Jari Spa Kota Kinabalu, Sabah
Jojoba Spa Kuala Lumpur
M Spa Genting, Pahang
Mandara Spa – Sutera Harbour Resort
Kota Kinabalu, Sabah
Mandrayu Spa – Strawberry Park Resort,
Pahang
Martha Tilaar Spa Kuala Lumpur
Ozmosis Health and Day Spa, Bangsar,
Kuala Lumpur
Qin Spa at Flamingo by the Beach
Royale Spa, The Royale Bintang The Curve
Samsara Spa @ Swiss Garden Hotel
Kuala Lumpur
Sembunyi Spa – Cyberview Resort & Spa
Serenity Spa, Shah Alam
Spa Indrani, Starhill, Kuala Lumpur
Spa Manja
Spa Village, Pangkor Laut Resort, Perak
Spa Village, Tanjong Jara Resort,
Terengganu
St Gregory Spa – PARKROYAL Penang
Resort
Tatami Spa - Berjaya Hills, Pahang
Teratai Spa @ Meritus Pelangi Beach
Resort & Spa, Langkawi
Teratak Spa, Penang
Thalia Spa @ Eastin Hotel Petaling Jaya,
Selangor
The Andaman Spa – Andaman Datai Bay,
Langkawi, Kedah
The Frangipani Spa - The Frangipani
Langkawi Resort & Spa
The Sompoton Spa @ Hotel Istana Kuala
Lumpur
The Sompoton Spa @ Prince Hotel &
Residence Kuala Lumpur
The Sompoton Spa at Intercontinental
Kuala Lumpur
The Sompoton Spa at Istana Hotel
The Sompoton Spa at Novotel Kuala
Lumpur City Centre
The Spa – Mandarin Oriental Kuala
Lumpur
SPAS (SINGAPORE)
Amrita Spa at Swissotel The Stamford
Aramsa Spa, Singapore
Aviva Spa at Aranda Country Club
Ayuthaya – The Royal Thai Spa @ Gallery
Hotel Singapore
Banyan Tree Spa
Earth Sanctuary Day Spa
Essence Vale Aroma Spa
Estheva Spa
Helio Asia Spa
Lagunita Spa
Mayoory Ayurvedic Spa, Singapore
Rustic Nirvana Singapore
Spa Botanic at Sentosa Resort & Spa
Spaboutique
Spa Valley
Spa Villas – Resorts World at Sentosa
St Gregory Spa at Marina Mandarin
The Asian Spa at Fullerton Hotel
The Aspara Spa at Goodwood Park Hotel
The Oriental Spa at Mandarin Oriental
Singapore
The Spa @ Aranda, Singapore
The Tamarind Spa
Wayan Retreat Balinese Spa, Singapore
RESTAURANTS (MALAYSIA)
7atenine
Al-Amar Lebanese Cuisine Kuala Lumpur
Atmosphere 360
Bagan Bar & Restaurant, Penang
Bianco Kuala Lumpur
Bijan Bar & Restaurant Kuala Lumpur
Bijou Kuala Lumpur
Chili Padi Restaurant
Chin’s Stylish Chinese Cuisine, Penang
China House, Penang
Crystal Jade Restaurant @ The Gardens
Dragon-I Restaurant Kuala Lumpur
Ecoba Bar & Restaurant Petaling Jaya
El Meson Spanish Restaurant Kuala
Lumpur
Enak Kuala Lumpur
Eu Yan Sang’s Zun Kitchenette
FUKUYA Authentic Japanese Cuisine
Ibunda, Malay Fine Dining, Kuala Lumpur
il Lido Italian Dining + Lounge Bar,
Kuala Lumpur
Indulgence Restaurant & Living, Ipoh,
Perak
Kame Sushi
Kechara Oasis New Age Vegetarian
Cuisine, Petaling Jaya
KURA, Petaling Jaya
La Risata Kuala Lumpur
MOVIDA Kitchen + Bar + Club Lounge
Noble House Restaurant Kuala Lumpur
Oriental Pavilion Restaurant Petaling Jaya
Pak Loh Chiu Chow Restaurant
Passage Thru’ India Kuala Lumpur
Pietro Ristorante Italiano
Shook! Restaurant
SOHO Free House, Penang
SOULed Out Kuala Lumpur
Tamarind Hill Kuala Lumpur
That Little Wine Bar, Penang
The Ming Room Restaurant Kuala Lumpur
The Ship Kuala Lumpur
Vanity Mansion Kuala Lumpur
Vansh Kuala Lumpur
Vintry Cellars, Petaling Jaya
Xenri Japanese Restaurant @ Wisma
Elken
YUZU Japanese Restaurant @ The
Gardens
RESTAURANTS (SINGAPORE)
1-Altitude
Au Jardin
Au Petit Salut
Boathouse Restaurant
Caffe B
Cas Born Ventro
Chinois
Choupinette
Club Chinois
Coriander Leaf
Crystal Jade Golden Palace (Paragon)
Friends at Jelita
Garibaldi
Garuda Padang
Halai Restaurant
Helipad @ Clarke Quay
Il Lido, Sentosa Golf Club
Indochine Restaurant Club Street
Indochine Waterfront
Ivory
Jaan, Swissotel The Stamford
Ku De Ta Singapore
Lantern @ Fullerton Bay Hotel Singapore
Le Papillion
Lei Gardens (CHIJMES)
Les Amis
Majestic Restaurant & Bar
My Humble House
One on the Bund
Orchard Lei Garden
Original Sin
OSO Ristorante
Paddy Fields
Paradise Pavillion
Pierside Kitchen & Bar
Prive, Keppel Island
Punjab Grill by Jiggs Kalra
Rang Mahal
Relish Burger
Restaurant Madame Butterfly
Saint Pierre
Salt Grill & Sky Bar, ION Orchard
Savanh Bistro + Lounge
Senso
Serenity Spanish Bar & Restaurant
Si Chuan Dou Hua Restaurant
Sky Dining @ Singapore Flyer
Sky on 57 @ Marina Bay Sands
Taste Paradise
Tawandang Microbrewery @ Dempsey
The Cliff
The Forbidden City
The Jewel Box, Mount Faber
The Song of India
Tong Le Private Dining
Tung Lok Restaurant, Singapore
TWG Tea Salon & Boutique
Vansh
Ying Yang, The Club Hotel
EMBASSIES IN MALAYSIA
Australian Trade Commission
British High Commission
Canadian High Commission
Embassy of Japan
Embassy of Spain
Embassy of Sweden
Embassy of the Federal Republic of
Germany
Embassy of the People’s Republic of China
Embassy of The Republic of Indonesia
Embassy of the Republic of Italy
Embassy of the Republic of Korea
Embassy of the Republic of the Philippines
Embassy of the Socialist Republic of
Vietnam
Embassy of the Union of Myanmar
Embassy of the United States of America
France Embassy of Malaysia
High Commission of Brunei Darussalam
High Commission of the Republic of
Singapore
Indian High Commission
New Zealand High Commission
Royal Danish Embassy
Royal Embassy of Saudi Arabia
Royal Thai Embassy, The
The Italian Trade Commission
EMBASSIES IN SINGAPORE
Embassy of Argentina
Australian High Commission
Embassy of Austria
Embassy of Belgium
High Commission of Brunei Darussalam
Embassy of Cambodia
High Commission of Canada
Chinese Embassy
Embassy of France
Embassy of Germany
High Commission of India
Embassy of Indonesia
9
Embassy of Italy
Embassy of Japan
Embassy of Laos
Embassy of Myanmar
High Commission of New Zealand
Embassy of The Philippines
Saudi Arabia Embassy
Embassy of Spain
Taipei Representative Office
Embassy of Thailand
Embassy of United Arab Emirates
UK Embassy/High Commission
U.S. Embassy
Embassy of the Socialist Republic of
Vietnam
HOSPITALITY SCHOOLS (MALAYSIA)
Ascot Academy
Berjaya Higher Education Sdn Bhd
Cilantro Culinary Academy
Genting Inti International College
Kolej Damansara Utama (KDU)
Kolej Tunku Abdul Rahman
Nilai School of Hospitality & Tourism
Ranaco Training & Education Institute
Sunway University College
Taylor’s University College
William Angliss Institute
HOSPITALITY SCHOOLS (SINGAPORE)
At-Sunrice Global
Chef Academy
Dimensions International College Pte Ltd
Raffles Campus Pte Ltd
Raffles Hospitality Schoo
SHATEC Institutes
Singapore Culinary Institute (SCI)
Temasek Culinary Academy
The Tourism Academy @ Sentosa
GOLF CLUBS & RESORTS (MALAYSIA)
Awana Genting Higlands Golf & Country
Resort
Berjaya Hills Golf & Country Club
Bukit Beruntung Golf & Country Club,
Selangor
Bukit Jalil Golf & Country Resort, Selangor
Cinta Sayang Golf & Country Resort,
Kedah
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Clearwater Sanctuary Golf Resort, Perak
Darul Aman Golf & Country Club, Kedah
Glenmarie Golf & Country Club, Selangor
Horizon Hills Golf & Country Club
Kelab Golf Perkhidmatan Awam,
Kuala Lumpur
Kota Permai Golf & Country Club, Selangor
Kuala Lumpur Golf & Country Club
Mercure Johor Palm Resort & Golf
Pulai Springs Golf & Country Club, Johor
Royal Selangor Golf Club, Kuala Lumpur
Saujana Golf & Country Club, Selangor
Sultan Abdul Aziz Shah Golf Club,
Selangor
Tanjong Puteri Golf Resort, Johor
The Mines Resort & Golf Club
Tropicana Golf & Country Club, Selangor
GOLF CLUBS & RESORTS (SINGAPORE)
Jurong Country ClubKeppel Country Club
Laguna National Golf & Country Club
Marina Bay Golf Course
Orchid Country Club
Raffles Country Club
Safra Resort & Country Club
Seletar Country Club
Sentosa Golf Club
Singapore Island Country Club
Tanah Merah Country Club
Warren Golf & Country Club
BANK LOUNGES (MALAYSIA)
Alliance Bank Privilege Banking
CIMB Private Banking
Hong Leong Priority Banking
HSBC Premier
KFH Priority Banking
Maybank Private Banking
OCBC Premier Banking
Public Bank Red Carpet Banking
RHB Bank Premier Banking
Standard Chartered Priority Bank
The Bank of Nova Scotia Berhad
(Scotiabank)
UOB Private Banking
Bank Lounges (Singapore)
DBS Asia
ICICI Bank
ANZ Signature Priority Banking
distribution list
TRAVEL AGENTS (MALAYSIA)
Bestour & Travel (M) Sdn Bhd
Discovery Overland Holiday Sdn Bhd
Malaysian Harmony Tour & Travel Sdn Bhd
Mayflower Acme ours Sdn Bhd
Pacific World Destination East Sdn Bhd
TRAVEL AGENTS (SINGAPORE)
City 99 Asia Travel (S) Pte Ltd
Farmosa Holiday Tours (S) Pte Ltd
Nam Ho Travel Service (S) Pte Ltd
Seiki Travel Pte Ltd
Shengyan Tours & Travel
AIRLINE OFFICES IN MALAYSIA
Air France
Air India
Air Mauritius
Air New Zealand
All Nippon Airways Co Ltd
Berjaya Air
British Airways-Qantas
British Airways Malaysia
Cathay Pacific Airway
China Airlines – CAL
Emirates
Firefly
KLM Royal Dutch Airlines
Lufthansa Malaysia
Malaysia Airlines - MAS - Malaysia Airline
System Berhad
Myanmar Airways International – MAI
Philippine Airlines
Royal Brunei Airlines
Singapore Airlines – SIA
Thai International Airways
Vietnam Airlines
AIRLINE OFFICES IN SINGAPORE
Air France
Air India
Air Mauritius Ltd
All Nippon Airways Co. Ltd
Asiana Airlines
Bangkok Airways Co. Ltd
British Airways PLC
Cathay Pacific Airways Ltd
Continental AirlinesEmirates
Gulf Air Co.
Indian Airlines Ltd
Japan Air Lines Co. Ltd
KLM Royal Dutch Airlines
Korean Air Lines
Kuwait Airways Corporation
Myanmar Airways International Co. Ltd
Nippon Cargo Airlines Co. Ltd
PT Garuda Indonesia
Pakistan International Airlines
Royal Brunei Airlines
Royal Jordanian
SAS Singapore
Saudi Arabian Airlines
Sempati Air
Singapore Airlines Ltd
South African Airways
Sri Lankan Airlines Ltd
Swissair
Vietnam Airlines
AIRPORT/AIRLINE LOUNGES
Cathay Pacific Lounge, KLIA
Dynasty Lounge, KLIA
Golden Lounge Domestic KLIA
Golden Lounge Kota Kinabalu, Malaysia
Golden Lounge Kuching, Malaysia
Golden Lounge London, UK
Golden Lounge Melbourne, Australia
Golden Lounge Penang, Malaysia
Golden Lounge Perth, Australia
Golden Lounge Regional, KLIA
Golden Lounge Satellite KLIA
Golden Lounge Singapore
Golden Lounge Sydney, Australia
Kris Flyer Gold Lounge, Singapore Changi
Airport
Plaza Premium Lounge, LCCT
Silver Kris Lounge, KLIA
Silver Kris Lounge, Singapore Changi
Airport
ONBOARD
First Class and Business Class Flights on
Malaysia Airlines (MAS)
“The will to win
means nothing
if you haven’t the will
to prepare.”
Juma Ikangaa
For it is in preparation that you set goals to achieve,
and in achievement you set benchmarks.
With each step, you distinguish yourself from the rest.
This is the HAPA definition of Excellence.
Setting Industry Standards for Service and Quality Excellence
HOSPITALITY ASIA PLATINUM AWARDS (HAPA) recognizes and rewards the crème de la crème of the hospitality industry at all levels. Focusing on the people who
strive ceaselessly to give guests a hospitality experience bar none, this signature soiree has become a much-anticipated event for all players and businesses who
work within the hospitality industry. Dedicated to recognizing and rewarding personalities and establishments who have shown drive, dedication and passion for
the hospitality industry, HAPA award categories are as diverse as the industry it serves, with Personality awards dedicated to service excellence and leadership, to
categories ranging from the best experiences to be had in travel, golf, spa, food and entertainment. The Oscars of Hospitality is held annually, with Malaysia and
Regional countires taking it in turn to host the event.
hospitality asia ~ January-March 2013 Issue
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Roti 1M
Rises To The Ocassion
The Roti 1Malaysia Charity Programme (Persatuan Kebajikan Program
Roti 1Malaysia) was officially launched in January by Datin Paduka Seri
Rosmah Mansor, wife of the Prime Minister of Malaysia. Roti 1Malaysia
is a community project aimed at creating a platform where individuals
and the corporate sector can collaborate to provide underprivileged
communities with good quality bread and pastries from five-star hotels
and bakeries.
At the top: Y.A.Bhg Datin Paduka Seri Rosmah Mansor,
wife of the Prime Minister of Malaysia (centre) with
the committee of Roti 1Malaysia and some of its
beneficiaries after the launch.
Above: Dato’ Anne Eu, Chairman of Persatuan Kebajikan
Program Roti 1Malaysia
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he programme is founded by Dato’ Anne Eu, the
Chairman of the Eu Yan Sang Group with the support
and patronage of Y. Bhg Datuk Heng Seai Kie, the Advisor
to the Women, Family & Community Development
Ministry and corporate friends who include Roti 1Malaysia’s Deputy
Chairmen (Y. Bhg Puan Sri Cecilia Lim, Y. Bhg Puan Sri Dr Susan
Cheah, and Y. Bhg Puan Sri Dato Sandra Lee); Advisor (Puan Sri
Maimon Arif Patail) and Roti 1Malaysia’s brand ambassador Dato’
Jimmy Choo.
The programme undertook its trial run in August 2011, where
quality bread and pastries were collected from several participating
hotels across the Klang Valley and volunteers from youth
organizations and some corporations were mobilized to deliver the
food to various homes for the underprivileged.
In November 2011, Roti 1Malaysia received official full
endorsement and support from the Ministry of Women, Family
& Community Development Malaysia. Registered as a charity
non-governmental organization, Roti 1Malaysia works in close
collaboration with the private sector, hospitality industry and youth
associations.
To-date, Roti 1Malaysia has the support of 14 participating
hotels, including three hotel groups namely the Resorts Word
Genting, Berjaya Times Square and Sunway Hotel & Resorts and
hapa csr
Clockwise from the top left: The VIP guest presents the children with some fresh baked goodies; Y.A.Bhg Datin Paduka Seri Rosmah Mansor officiating at the launch;
Presentation of Certificates of Appreciation for R1M volunteers and bread sponsors; Y.A.Bhg Datin Paduka Seri Rosmah Mansor presenting gifts to the Homes.
11 outlets of Bread Story, that contribute as bread sponsors to
provide fresh bread and pastries daily from Monday to Friday to
60 charities, comprising old folks’ homes, orphanages, homes for
the disabled, hospices, HIV shelters and refugee centres. These three
hotel groups have taken the initiative to increase their bread and
pastry production daily to enable more homes to benefit from this
programme, as well as assisting in distribution of the bread to some
homes.
The participating hotels in the Klang Valley include Berjaya
Times Square, Cyberview Lodge Resorts & Spa, Dorsett Regency,
Grand Dorsett Subang, Grand Millenium, G Tower, Parkroyal,
Putrajaya Marriot, Renaissance, Resorts World Genting, Sunway
Hotels & Resorts, Sime Darby Convention Center, Swiss-Garden, The
Ritz-Carlton and Bread Story Group.
Other corporations that have extended their support include
the Lau Gek Poh Foundation - which sponsored vehicles to Roti
1Malaysia, the Eu Yan Sang Group, the Boston Restaurants Group,
Buddha’s Light International Association (BLIA), Jia Teck Industries
Sdn. Bhd, Hospitality Asia Platinum Awards (HAPA), Sunlight Taxi
Group and Kuala Lumpur Kepong Berhad.
The programme targets another ten hotels to join as bread
sponsors. With more sponsor participation, Roti 1Malaysia aims to
reach out to other parts of Malaysia and to widen the scope of its
programme beneficiaries.
In her speech Datin Paduka Seri Rosmah Mansor commented
that she would like to see increased participation from the
hospitality industry as she would like this charity programme to be
extended to the Permata charity which is personally spearheaded
by her.
In her address at the launch, Dato’ Anne, who is also the
Chairman of Roti 1Malaysia commented, “The merits of the Roti
1Malaysia Charity Programme is three-pronged. Firstly, it conveys
care and brings joy to the underprivileged. The programme also
helps to curb food wastage and defray running cost of the homes,
which mostly are surviving based on public donations. Lastly,
the programme is not just about charity but it is also about
bringing Malaysians together. It creates a community of people
who are willing to contribute their personal time and effort to
doing something good for the benefit of the less fortunate.”
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Spreading Joy
And Goodness
he Roti 1Malaysia initiative has made its way to Perak, Malaysia, one year after
its introduction in the Klang Valley. The initiative, aimed at helping the urban
needy by handing out food from high-end hotels and bakeries, kicked off in
November last year in the Klang Valley.
Roti 1Malaysia Chairman Dato Anne Eu said the foundation has now spread its wings
to the other states in Malaysia and is hoping to cover the entire nation soon. Recipients in
Kedah and Perak consisted of the indigenous community in Gopeng, who were visited by
then-Deputy Women, Family and Community Development Minister Datuk Heng Seai Kie
and Puan Sri Maimon Arif Patail, wife of Attorney-General Tan Sri Abdul Gani Patail. Eu
said the foundation would extend its activities to Sabah next.
A thousand boxes of bread and pastries were handed out to the orang asli community
from nine villages near Kampung Pos Raya as well as to old folks homes and an orphanage.
Close to 5,000 people benefitted from the initiative in Perak.
The orang asli also received an electrical item for each household as they will be
getting electricity supply to their homes starting next month. “Last year, Prime Minister
Datuk Seri Najib Razak announced a RM5 million allocation to upgrade the infrastructure
of Kampung Pos Raya as well as the villages nearby,” Heng said.
“Electricity supply was one of the promises made. This is a token from the foundation
for them to start their life with electricity.”
Heng said the other measures taken to improve the lives of the villagers included
building better roads and upgrading old ones.
Apart from the orang asli, nine villages in Simpang Pulai, senior citizens and children
from the Anning Old Folks and Children’s Home, Happy Village Old Folks, and Da Hikmal
Orphanage were treated to the goodies supplied by hotels and a bakery from the Klang
Valley.
Above (from the top): Dato’ Anne Eu presented the
orang asli with an electrical item for each household;
Boxes of fresh bread being handed out; Committee
member Jennifer Ong, Founder/Publisher of World Asia
Publishing bringing cheer to old folks.
Right: A community welcome for the Roti 1Malaysia
initiative.
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hapa release
After the successful Hospitality Asia
Platinum Awards 2010-2012Malaysia
Series, the Hospitality Asia Platinum
Awards 2013-2015 Malaysia Series
is open for nominations. The 12-yearrunning premier awards for the Southeast
Asian hospitality industry continues to
champion the people of the industry by
providing recognition for the men and
women who serve tirelessly. Even at this
early stage, nominations have already
numbered 20 for the 29 award categories.
The nomination process is an easy, fourstep method, beginning with contacting
World Asia Publishing at +603 7954 1911
so that a copy of the Terms & Conditions
and List of Awards can be presented to
the interested parties. Once a nomination
has been validated, we will send a voucher
request letter and voucher templates in
order to proceed with the distributing of
vouchers to the HAPA judges for auditing.
As with every HAPA series, we will be
aiding a selected charity foundation
with funds raised at the Awards
Presentation Gala Dinner.
For further information, please
email [email protected].
15
How do travellers chose their place of abode? Is it ‘location,
location, location’ or does a hotel chain’s brand standard tip
the scales in the favour of a big-name brand? New evidence is
showing that upwardly mobile travellers are choosing their hotels
or resorts first, meaning that properties are now attractions on
their own merits. It’s all part of the evolution of lifestyle and
living. Hospitality Asia unveils some of the properties that do it
their way, to the delight of their return guests.
Living The Good Life
Furama RiverFront Singapore offers a touch of luxury to guests in the Executive rooms
(right) by way of Crabtree & Evelyn’s La Source® series of bath and body care (left)
‘ld is gold’ can be a rallying cry for Singapore’s Furama
RiverFront. Built in 1973, it retains the best of that
decade’s spatial dimensions. Waking up in its rooms,
guests can’t help but feel that the new day holds
boundless possibilities, thanks to the high ceilings in every room.
Floor to ceiling drapes help the late risers sleep in, while early birds
can appreciate being in the comfort of their rooms as traffic builds
on the roads outside.
The property deserves its three-year straight win as TTG’s Best
Mid Range Hotel, Asia Pacific. As their Executive Assistant Manager,
Food & Beverage, Lens Gwee rightly puts it, “We are a four-star
with five-star service.” The bulk of reviews on Tripadvisor.com attest
to the very warm, personal touch which has become a hallmark of
sorts for the property. From the bubbly bellboys, to the welcoming
guest service staff, the hotel works hard at stamping their mark on
the heart.
Add in a central location, three popular dining venues (the
cuisine at Kintamani Indonesia Restaurant is so authentic, thanks
to their two resident Indonesian chefs), 13,000 sq ft of meeting
space, and a soon-to-be unveiled selection of rooms, and one
can understand how Furama RiverFront maintains its very special
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position in a city of bigger, better, faster and more. A special mention
must be made for the Executive Club rooms and suites which are
surprisingly chic and attuned to the needs of the corporate traveller,
with a table large enough to hold a laptop and the minutiae of the
travelling executive, and access to the Executive Lounge where the
guest service staff learn your choice of breakfast preferences in a
jiffy and actually look forward to your presence at evening cocktails.
An added touch of luxury comes in the form of Crabtree &
Evelyn’s La Source® series of bath and body care which are now
available exclusively at Furama’s hotels in Singapore and Malaysia.
Executive Room guests of Furama RiverFront, Furama City Centre
and Furama Bukit Bintang will be able to enjoy the bath amenities
comprising of body bath, hair conditioner, shampoo, hand lotion
and bath soap which contain 160 natural ingredients for smoother,
more moisturized skin.
Supporting the biodegradable bottles and natural products
used by Crabtree & Evelyn is also part of Furama’s efforts towards
green initiatives. The two hotels in Singapore recently won the
Building & Construction Authority Green Mark Platinum Award for
excellence in sustainability, quality and user-friendliness of hotels in
Singapore. More on www.furama.com/riverfront.
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The Best Of Bangkok
At the pinnacle of chic in the continuously buzzing city of Bangkok
is Tower Club at lebua. Located on the highest floors of the very
happening hotel, the Tower Club offers a fabulous, panoramic view
of Bangkok and the Chao Phraya River from the 51st to 59th floors.
The suites at Tower Club are ideal for the family; ranging
from one-bedroom to three-bedrooms. All suites offer a living
room and bedroom area, two large screen televisions, spacious
marble bathrooms with separate shower and bathtub as well as
a private balcony. Rooms are fully equipped with state of the art
facilities including electronic safe, DVD player, and fully equipped
kitchenette. All rooms offer Thai contemporary style and wooden
floors.
The privileges of Tower Club include complimentary high speed
Internet access, Acca Kappa amenities, complimentary soft drinks
in the mini bar, breakfast at Tower Club Lounge or Café Mozu,
exclusive usage of the Tower Club Lounge from 6.00 a.m. to 6.00
p.m. including light lunch, afternoon high tea, unlimited alcoholic
and non-alcoholic drinks and Wi-Fi at the Lounge.
Dome at lebua features outdoor patio restaurants and a bar
under the sky including Sirocco, one of the world’s highest alfresco
restaurants with bar featuring Mediterranean cuisine along with a
breathtaking view of Bangkok. Mezzaluna Fine Dining Restaurant
is where the ingredients are sourced from the best regions in the
world and presented to you in the finest modern European fare.
Other stunning F&B experiences include Distil, an exclusive oyster
bar and lounge, and the Asian alfresco restaurant, Breeze, on the
52nd floor which offers a wide selection of Asian delicacies with
spectacular Bangkok and river views.
The Luxury Suite at lebua. (Below) lebua’s Hangover Suite, for morning afters and beyond.
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Perfect Pick In Phuket
Located on Phuket’s north west coast and close to Sirinath National
Park, award-winning Dewa Nai Yang Beach is conveniently minutes
away from Phuket International Airport, yet far enough away to
enjoy uninterrupted tranquility. This boutique resort offers pool
villas and large suites in an area that enjoys a quieter ambience
than the bustling Patong scene further south and boasts a true
Thai beach experience.
Dewa Nai Yang offers 34 pool villas designed with couples in
mind and captures tropical elements by combining a refreshing
plunge pool and exterior bathroom with bathtub and rain shower.
The interiors are designed with Sino-Portuguese accents that offer
a taste of luxury. The remainder of the resort offers 62 one and
two bedroom suites which provide ample living space, including
an outside balcony and kitchen and dining area.
With three dining outlets Dewa offers an excellent selection
of cuisine tailored to all tastes. There is no better place to sit and
watch the Phuket sunset than the Bamboo Bar. With its friendly
hospitality and stylish design, Dewa Nai Yang ensures all guests
have a wonderful holiday experience and take away true Thai
memories.
Die-hard music fans can check out more than 500 pieces
of unparalleled rock ‘n’ roll memorabilia from both local and
international artistes adorning the walls of the Hard Rock Hotel
and Hard Rock Cafe Penang.
“Hard Rock Hotel Penang is one of the most sought after
vacations in Penang. We define modern and stylish beach resorts
with all the unexpected attributes for each of our guests to
experience a lifestyle that is over the top. Our differentiator is
the amplifier and it rocks,” said John Primmer, General Manager of
Hard Rock Hotel Penang.
Between A Rock And A Great Place
Located at the famous Batu Ferringhi in Penang, Hard Rock Hotel
Penang breaks the mould of conventional beach resorts. The iconic
Hard Rock logo created with chandelier-like lightings hover over
the entrance of the vibrant lobby, accompanied by the right spin
of music. This contemporary design is enhanced with a check-in
counter that features a reception bar concept.
(Top right) Nothing says prime time entertainment than the iconic Hard Rock emblem.
(Right) Pampering moments begin at the spa at Dewa Phuket. (Above) Easy, breezy chic comes alive at Dewa Phiket’s Pool Villas.
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hospitality asia ~ January-March 2013 Issue
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The 6-storey hotel boasts 250 tricked out rooms and suites,
mostly with absolute beach frontage. The modern exterior
structure is completed with tastefully furnished bedrooms
with Sleep Like a Rock ® branded bedding and modern in-room
amenities. Technology is also a significant feature at the hotel. All
rooms feature new technology and are fully equipped with DVD/
CD players, 32-inch LCD TVs, iPod docking stations, complimentary
Wi-Fi and wired connectivity and interactive TVs.
A wide selection of facilities is available including the Rock
Spa and Body Rock with state-of-art gym equipment. Families
with children and teens can visit the Lil’ Rock Kids Club and Teens
Club. Not to be missed is the magnificent 26,000 sq ft free-form
swimming pool – the largest swimming pool in Penang.
Hard Rock Hotel Penang features six Food & Beverage outlets,
including the famous Hard Rock Café, and its signature live music.
Other outlets include the Starz Diner, an all-day dining restaurant
featuring Asian and International Cuisine and the Pizzeria by the
poolside. To enjoy a chill out session, relax sub-emerged in the
pool at The Shack pool bar, The Sand Bar by the beach or enjoy live
band performances at the Lobby Lounge.
Sun, Sea And Satisfaction
You know you’ve picked the right vacation spot when everything
falls into place. Is it magic? Nope, it’s just a lot of the hard work
that Berjaya Langkawi Resort puts in behind the scenes to make
getaways memorable.
The 424-guestroom Berjaya Langkawi Resort, is located in the
state of Kedah in Burau Bay on Langkawi Island. The charming
Malaysian-style chalets and suites are sprawled over 70 acres
amidst the lush 500- million-year old rainforest. The resort has
chalets and suites consisting of Seaview and Rainforest chalets
and its famous accommodation on land and water – the Premier
and Junior chalets, Executive Suite and Presidential Suite.
(Top right) Hard Rock Penang has the largest swimming pool on the island. (Right) Hard Rock’s Seaview Deluxe Room.
(Above) The Rainforest Studio at Berjaya Langkawi Resort.
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You don’t have to look very hard for
th e
pe r fec t
Tha i b ea ch ret reat .
w ith a serene beach just a few steps away; Dewa Nai Yang is just the right choice
for your next break in the sun. Offering a collection of luxurious pool villas and large suites
perfect for couples and families, restaurants and an indulgent spa all at a price you’ll love,
booking your next holiday has never been so easy.
Book directly with us, quote this magazine and enjoy extra privileges.
www.dewaphuketresort.com | [email protected]
hospitality asia ~ January-March 2013 Issue
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(Above) Pahn Thai Restaurant is just one of many prolific dining options at Berjaya
Langkawi Resort. (Left) Berjaya Langkawi Resort’s Taaras Spa offers the ultimate in
pampering. (Below) Modelled after a French castle, guests at The Chateau Spa & Organic
Wellness Resort are treated like royalty.
The 5-star resort has undergone substantial upgrading
recently. “During this process, the rooms were demolished to just
the external shell. Everything internally is new, from the insulation,
to the walls, wiring and so forth. The rooms have been separated
into five elements and as such have their distinctive colour schemes
depicting Sea, Sand, Wood, Sun and Forest themes. The changes
include a slightly larger bathroom, larger windows, high quality
fittings, flat screen televisions and room safes. Energy efficiency
was also a key factor in the design which includes LED lighting,
dual flush toilets and more”, said Abel Nelson Nang, Corporate
Director of Marketing and Communications.
All this comes together to form the canvas to a relaxing
getaway. Langkawi’s legendary white sand beaches, as well as its
rich nature tourism and duty-free shopping offers something for
everyone, though, truth be told, holidays can begin and end at the
resort and guests can leave satisfied, seeing that a pampering at
Taaras Spa can take up to half a day, and may even leave spa goers
wanting more.
Guest need not even venture out for meals, seeing that
Berjaya Langkawi Resort offers a diverse range of cuisines for their
international guests, ranging from authentic Thai cuisine at PahnThai Restaurant, which is built over clear ocean waters with thick,
lush rainforest as its backdrop; local and international cuisine with
all day dining service at Dayang Café, and Canton and Sichuan
cuisines at Oriental Pearl.
Western and Indian cuisine is available at Beach Restaurant
and guests who are up for Japanese can dine at Mizumi Japanese
Restaurant at the Oriental Village. Four other F&B outlets round up
the mix, with cocktails, snacks and beverages served at the Lobby
Lounge, Rimba Sports Bar, Sunken Pool Bar and Boat House Bar.
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Europe’s Best In Malaysia
The Chateau Spa & Organic Wellness Resort sits majestically on
Berjaya Hills amidst a lush tropical rainforest. Located on 34,000 sq
m of unspoilt land and 3,000 feet above sea level, it is a magnificent
spa resort offering the ultimate in health and wellbeing enrichment.
The world’s first organic spa and wellness resort, The Chateau is
inspired by the 12th century Haut Koenigsbourg castle in Alsace,
France.
The Chateau is a wellness getaway unlike any other in Malaysia.
From the moment of a guest’s arrival, it is red-carpet treatment all
the way. Guests are wrapped in a cocoon of bespoke comfort and
personalized treatment, with the staff greeting each individual by
name.
hospitality asia ~ January-March 2013 Issue
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Beauty and wellness begins at La Santé Organic Wellness
Spa which sets a new benchmark for a destination spa which
blends the best of European spa expertise with renowned Asian
hospitality. The winner of the Spa Award of Global Distinction, La
Santé Organic Wellness Spa offers a complete organic experience
with exquisite spa packages ranging from body pampering, beauty,
stress relief, fitness, body sculpting and prenatal and post natal
treatments.
While a stay in Berjaya Hills can be distilled into the quiet
walkways of The Chateau, those wanting to take advantage of the
pristine mountain air can enjoy a host of activities in and around
the resort. The salt water pool at The Chateau will wake up sluggish
muscles, while the Japanese Village and Tatami Spa will open guests
up to the charm of the Orient. Botanical walks, horse rides, and
tours of the organic farms can also be arranged for those wanting
to explore the great outdoors, but for the indulgent, nothing is
more pleasurable than bespoke meals at the resorts gorgeous
restaurants, L’assiette, La Vie and Belle Vue, and the soaking up
of lashings of great service, and hours of pampering at La Sante.
Cradled By Nature
The Banjaran Hotsprings Retreat, Malaysia’s and Sunway Group’s
first luxury natural wellness hot springs getaway, is nestled in a
16.59-acre valley cradled by lush tropical rainforest, geothermal hot
springs, natural caves, cascading waterfalls and 280-million year
old Paleozoic limestone hills. This sanctuary of bespoke wellness is
a 15-minute drive from the city of Ipoh and two hours from Kuala
Lumpur. The Banjaran features 25 luxury Garden and Water Villas,
and a Spa and Wellness Centre of 5-star status offering authentic
Asian holistic wellness and spa treatments inspired.
This natural wellness destination boasts a host of unique
features including a thermal steam cave, meditation cave, crystal
cave, outdoor rainforest shower, foot reflexology walk, hot springs
dipping pools, ice bath, Doctor Fish Pool containing exotic Garra
Rufa fish, swimming pool with naturally heated water from the
hot springs and a fitness centre. Yoga, Qi Gong and Tai Chi are
practiced on the Open Deck overlooking a lake.
Guests are provided with personalized wellness consultations
to ensure their objectives are complemented by an itinerary that
features appropriate activities so as to optimize their visit and
time. Guests can also opt to undergo consultations in naturopathy,
nutrition and fitness.
The Banjaran Hotsprings Retreat’s extensive spa menu
comprises authentic Malay treatments, Ayurvedic and Traditional
Chinese Medicine. It also offers treatments like colon hydrotherapy,
antioxidant restorative therapy and hydrotherapy, in addition
to energy healing treatments including Reiki and Chakra Energy
Balancing, as well as a variety of massages, foot reflexology,
organic facials and body treatments.
To maintain tranquility and exclusivity, The Banjaran welcomes
adults and guests 12 years of age and over.
(Top) Seaweed Hot Stone treatment at La Sante Spa at The Chateau. (Above) The Banjaran Hotsprings Retreat brings the best of nature and luxury together.
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Bedding Down In Bliss
More than a handful of these stellar properties feature King Koil
beds in their rooms and suites. King Koil is the only mattress
brand endorsed by the Foundation for Chiropractic Education and
Research. The Posture Mattress system offers comfort and support
so exceptional it has earned the endorsement of the International
Chiropractors Association®, which assisted in the design of the
King Koil Spine Support Collection.
Not content with helping millions of guests sleep better in
over 755 hotels in Malaysia, King Koil Malaysia has launched its
first probiotic mattress. King Koil Actipro mattresses use natural
probiotic microflora to eliminate allergens produced by house dust
mites, therefore reducing the flourishing of unwanted bacteria
and unpleasant odours. It is a 100 percent natural process that
replaces chemical techniques for more natural sleep. The Actipro™
probiotics are combined with the fabric using clay technology,
which has the effect of placing them freely between the plates
of the clay structure. It is a pure and natural process that replaces
biocidal techniques (which attack the organisms themselves).
To help travellers sleep even more soundly, King Koil has
also signed a three-year contract as the Malaysian licensees for
American brand Protect-A-Bed. Protect-A-Bed is the world’s
best selling mattress protector. Protect-A Bed pioneered the new
wave of thin, discreet, breathable and totally waterproof mattress
protectors which have now revolutionized mattress protection.
Protect-A-Bed has continued to innovate and improve
mattress protection, launching the first independently, scientifically
tested bed bug proof and anti allergenic encasement system; now
successfully patented.
Philip Mak, General Manager, Sales of King Koil Corporation
(M) Sdn Bhd believes that Protect-A-Bed products are a great
way to keep mattresses and pillows fresh and clean. “No one
wants to sleep on a pillow with sweat stains on it. One of the
worst experiences I have ever had in a hotel was to have woken
up covered in bed bug bites. Protect-A-Bed mattress and pillow
protectors help the housekeeping departments to keep their
bedding clean and presentable. They are cool and comfortable and
enhance sleeping comfort. It is ultra thin with four-way stretch
so it does not detract from the comfort of the mattress, can be
sterilized at 121°C/250° and generally helps extend the life span of
both mattresses and pillows.”
King Koil also offers Protect-A-Bed’s AllerZip which are
mattress encasements which provide an effective barrier to
infestation. AllerZip provides ultimate allergy protection by being a
barrier to dust mites and protecting against allergens such as pet
dander, pollen and mold. Shared Mak, “When a mattress is infected
with bed bugs, the only solution is to discard it. With AllerZip, we
put on the cover, zip it up and the bed bugs are starved of food and
die. Because the mattress is already zipped, no new bugs can come
in, so the mattress becomes bed-bug free. Of course, we’d much
rather that hoteliers lock their mattresses before any infestation
happens!” laughs the veteran hospitality servicer.
(Left) King Koil has signed a contract as the Malaysian licensees for American brand Protect-A-Bed.
(Above) Protect-A-Bed products help hotels keep bed linen clean and pest-free.
25
Kian manufactured the furniture for Pollen at Singapore’s Gardens By The Bay.
A Leg To Stand On
Apart from beds, hotels and resorts also depend on their interior
design and furniture to set the tone and mood of a property. With
image being key to product identification and thereon to a guest’s
decision to re-visit a property, it is up to companies like Kian to
work with hotel owners and operators to come up with the look
and feel of a property.
Kian is Malaysia’s leading contract furniture designer and
manufacturer specializing in hotel, café, and restaurant furniture
as well as hotel interior design.
Peter Mikkelsen, Managing Director of Kian Interiors Sdn Bhd
shares that Kian’s dedication to innovation and good design has
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Tower Club at lebua
Tel: +66 2624 9555
www.lebua.com/en/tower-club
Hard Rock Hotel Penang
Tel: +60 4 881 1711
www.penang.hardrockhotels.net
Dewa Phuket
Tel: +66 7637 2300
www.dewaphuketresort.com
Berjaya Langkawi Resort
Tel: + 60 4 959 1888
www.berjayahotel.com/langkawi
on the cover
yielded a comprehensive range of award-winning furniture. “We
pride ourselves in our talent for transforming functionality into
beauty, from standard products to custom-made furniture. In fact,
our designers are experts in innovation, offering insight into what’s
possible in terms of production, material, and techniques both now
and in the future.”
“Here at Kian, we pride in being able to ease the burden of
our industry partners by our cutting-edge design and capacity for
large scale yet flexible manufacturing processes. It is our privilege
to build strong partnerships with architects, interior designers and
contract installers through constant dialogue in understanding
and fulfilling their needs.”
The Chateau Spa & Organic
Wellness Resort
Tel: +60 9 221 3888
www.thechateau.com.my
Kingkoil Corporation (M)
Sdn Bhd
Tel: +60 3 7805 4766
www.kingkoil.com.my
The Banjaran Hotsprings Retreat
Tel: +60 5 210 7777
www.thebanjaran.com
Kian Group of Companies
Tel: +60 3 4042 3026
www.kian.com