See what STL did for Hoar Cross Spa Resort

STL Master b 3-12_Layout 1 26/07/2013 16:06 Page 1
HOAR CROSS HALL SPA RESORT
CASE HISTORY
2013
Stately home with 21st
century comms
Deep in the heart of rural Staffordshire, Hoar Cross Hall
Spa Resort is a Grade II listed stately home retreat that
pairs period style with modern luxury. Set in 70 acres of
English countryside, Hoar Cross Hall Spa Resort offers 96
bedrooms as well as spa and fitness facilities, cafés,
restaurants and a bar for private and business guests
from around the world. STL won the bid to install a new
telephone system because we fully understood the
complex requirements and so proposed the best solution.
2 into 1
With an old telephone system in the hotel and another in the spa, the
brief was to bring the two together with one system that would ensure
that both areas of the business worked more efficiently to provide an
even higher level of service to guests.
“STL was recommended
to us and that
recommendation was
fully deserved. They
quickly grasped our
requirements and were
responsive throughout
the process and
beyond.”
Adrian Pearson,
Hoar Cross Spa Resort
Old and new
STL proposed the newest Samsung 7400 system with 200 handsets to
deliver advanced voice, data and wireless communications over an IP
platform. The new Samsung 7400 system easily integrated with the
existing front of house software for guest checking in and bill
generation.
Installation challenges
The installation was complex because of the size of the site and the age
of the building. STL engineers worked in conjunction with the builders
carrying out a refurbishment, operating in stages to fit in with the
building programme. Care was taken at all times to preserve the original
features of the buildingʼs interior, which were designed long before
telephones existed.
Monitoring
The new telephone system enables the hotelʼs large call centre to deal
with high levels of inbound and outbound calls easily. Monitoring
solutions, including a display board, has helped to reduce the length of
time callers are kept
waiting and shows who is
answering calls, providing
more efficient handling of
bookings and enquiries
for the hotel and spa.
Hotel staff were trained by
STL on how to use the
system, as well as on the
system administration so
that they can make
programme changes in
house when required.