Profile

Transcription

Profile

Profile
CS partners with its
customers
in the new economy
of information
and communication
CS, a major integrator for the Internet
The main strengths of CS are complementary positioning in
critical sectors, coupled with solid skills in new technologies.
More than any other systems integrator, CS offers customers
decisive advantages, revolutionizing information technology
with heavy technical focus, for instance, in aerospace, defense/air
traffic control, industry, and finance. For this, CS relies on a
unique alliance that blends the expertise of its engineers and
project managers with its capacity to handle large, complex
projects.
CS, architects of the convergence of communication and
information systems
Through its mastery of networking technology and applications,
CS helps companies integrate their communications traffic
and information systems. What is more, it eases systems
evolution, so customers benefit from the opportunities of
the extended enterprise, customer relationship management
and e-business. Prime contractor for next-generation networks, CS partners globally with its customers, thanks to its
end-to-end offering – plan, build and run – all offering high-tech
value-added.
CS, understanding each customer's business
In-depth knowledge of each customer’s business, plus
understanding how the Internet affects their processes and
economic models, enables CS to design specific, relevant
technological solutions. Furthermore, CS enriches its offering
through mastery of the most important, dedicated software
tools.
CS C OMMUNICATION & S YSTÈMES 2000
1
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Interview with the
In contrast, the Security Division pursued its recovery
throughout the year 2000, returning to positive results from
operations in the second half. CS Security was sold in April
2001 to the Swedish firm, Gunnebo, a market leader
in physical security.
Yazid Sabeg
Chairman and Chief Executive Office
The Information Systems Division experienced a sharp slowdown in business, linked with the Y2K effect and the arrival
of the 35-hour workweek in France. This impacted its
results, the same as for the rest of the industry.
CS Communication & Systèmes
is now exclusively centered around
IT services and boasts established,
leading market positions and strengths.
Moreover, 18 months ago the Information Systems Division
began a reorganization through the merger of several
companies, which at that time individually lacked the critical
mass necessary to ensure their futures on their own. One side
effect of this reorganization was temporarily to reduce our
performance. It is the price we have to pay to achieve our
current size, the 7th largest IT services company in France.
Critical applications, e-Solutions, Network services, Facilities management, Critical applications, e-Solutions, Network services,
How would you sum up 2000?
In 2000, the company’s activity slumped. The Telecom Division
suffered heavy losses during the financial year due to a combination of unfavorable factors, mainly delay in the rollout of
new products, plus short supply and price hikes for components.
In addition, R&D expenditures remained at a high level.
This situation exacerbated a decline in the group’s cash flow.
As for the Telecom Division’s divestment, an abrupt downturn in the telecoms marketplace, starting in September 2000,
particularly perturbed the process. In the wake of this aggravation, no agreement could have been reached, and CS
Telecom and CS Electronics, the division’s logistical and
manufacturing arms, went into receivership May 2, 2001.
Our objective is to come back to operating
profit during 2001
As of the second half in 2000, we implemented an action
plan (called “Booster”) to gain in productivity and ensure
our progress. Our ambition is to pursue this course, intensifying this program so that we return to profitability during
the financial year 2001.
The favorable trend in our business, observed during the 3rd
quarter and confirmed in the 4th quarter of 2000, the increase
of our workforce, and the advance in the uptake of new
orders, all indicate that we can look forward favorably to
2001.
Today, CS Communication & Systèmes is a
true it services company
The group’s new balance, focus uniquely on the IT
services business, is now a reality. Today, our group exclusively centers its skills on enabling the convergence
of information and communication systems.
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Chairman
What is the mission of CS?
The CS mission is to provide its customers with secure,
cutting-edge IT systems that enable innovative communication and information solutions. Our strengths are our
capacity as a prime contractor for large, complex projects,
our capacity as a solutions architect for the convergence of
communication and information systems, and above all
the complementary nature of our skills in integration,
facilities management and engineering. This positioning
fully reflects our competitive difference in the marketplace.
In terms of critical applications, we work closely with
customers for design and implementation in the areas of
Aeronautics and Space (critical real-time avionics, simulators,
air traffic management, maintenance, earth observation,
and more), C4I (Command, Control, Communications,
Computing, Intelligence), and Highway Management (toll
systems). Market leader in these sectors, we are entering a
phase of active globalization and participate in large,
international programs.
Over the year, we consolidated our offerings in e-Solutions
(Web business, CRM and workflow management) into
our “Front Line” service suite. This is coherent with our
positioning as an architect of complex infrastructures for
distributed applications. This complete offering empowers
customers to optimize their back- and front-office systems.
From consulting to integration through security policy to
change management, we make sense out of new technology.
As an established network integrator, we continue to develop
value-added offerings for the integration of advanced
communication services. Specialists in voice-data-image
convergence, CS proposes novel IP solutions for services,
such as videoconferencing, videosurveillance, unified
messaging, and even integration of IT and telephony.
Moreover, CS has pioneered for several years in Europe
and invested in a range of innovative security tools (PKI,
cryptography, and digital signatures). This investment led
us to create a new subsidiary, Trustycom, which is set to
take off in 2001.
The strength of CS is above all its global solutions, up to
ultimate responsibility with a guarantee of results,
through facilities management. We have defined for this
activity a differentiation positioning around end-to-end
system administration that enables us to accompany our
customers in the management and evolution of their data
processing resources.
Our strengths are our capacity
as a prime contractor for large,
complex projects,
our capacity as a solutions
architect for the convergence
of communication
and information systems
A new mode of management
At my request and in order to adapt the mode of management of our group to its service business, the Board of
Directors will put to a vote by the General Meeting of
June 29, 2001, a proposal to modify the management
structure of the group. This will transform the company
into a company with a Supervisory Board and a Managing
Board of Directors. Under these conditions, and depending on the prior approval of the General Meeting, I will
become Chairman of the Supervisory Board. The
Managing Board, contingent on their nomination by the
Supervisory Board, will consist of François Leraillez,
President, and Eric Blanc-Garin, Vice President.
(
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Key figures
Consolidated key figures
(in FRF and EUR millions)
1998
Sales
3,539
1999
3,591
2000
3,336
(Me)
508.6
Current loss before income tax
(18)
(138)
(353)
(53.8)
Extraordinary income/loss
(38)
219
(397)
(60.5)
Net income/loss, group share before goodwill
(71)
58
(655)
(99.9)
Net income/loss, group share after goodwill
(47)
17
(702)
(107.0)
Cash flow
(138)
(230)
(338)
(51.5)
Shareholder equity, group share
1,141
1,110
380
57.9
335
363
(119)
(18.1)
Cash, net of debt
The results for the financial year translate the effects of the
group’s divestment of its manufacturing activities (sale of
CS Security, and placing CS Telecom and CS Electronics
into receivership), to focus on its IT services business.
Consolidated group sales for the financial year 2000
amounted to FRF 3.336 billion (-6% over 1999). This was
in part the result of a sharp drop in sales for the Telecom
Division. Sales for the Information Systems Division,
at FRF 2.302 billion, reached a level roughly equivalent
to that for 1999. Business in France progressed 5 percent.
Taking into account financial income of FRF 79 million,
the current loss amounted to FRF -353 million.
The extraordinary loss of FRF -397 million, integrates an
accounting effect of FRF -293 million (provisions for
depreciation of assets and risks) consecutive to placing
CS Telecom and CS Electronics into receivership.
The group’s share of the net loss, after goodwill, translates
into a loss of FRF -702 million.
Current cash flow is negative at FRF -338 million.
The result from operations was a loss of FRF 432 million,
that is FRF -215 million for the Telecom Division,
FRF -12 million for the Security Division, and FRF -158
million for the Information Systems Division.
Key figures by division
Telecom
Information Systems
Security
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At December 31, 2000, the group’s share of consolidated
shareholders’ equity, and corporate equity amounted to
FRF 380 million and FRF 577 million, respectively;
net debt was FRF 119 million.
Year 2000
sales in FRF
% export
Employees
526
38%
408
2,302
20%
3,596
332
22%
416
(
(Me)
29.0
(MFRF) 190
31.1
204
27.3
179
586.8
550.0 3,849
(Me)
533.4
(MFRF) 3,608
3,499
4,758
98
99
00
98
Self-financed R&D expenditures
99
98
00
Order book at 12/31/2000
Information Systems 2,558 MFRF
Telecom 432 MFRF
Security 325 MFRF
Misc. 184 MFRF
R&D spending was rationalized in 2000
(down 12%) and now represents
5% of sales. Outlays mainly concerned
telecoms for 78%.
4,881
4,754
99
00
Workforce at 12/31/2000
The workforce increased nearly
3%. The group recruited over 1,300
people in 2000.
10% Security
17% Telecom
Exports
28%
73%
Information
Systems
Consolidated sales by division
France
72%
Sales from France and exports
(excluding misc. and eliminations)
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Highlights
2
Research rewarded
Under the patronage of SMAI and handed out
by
Pascal
Colombani,
the
General
Administrator of the CEA, three CS 2000 science awards were given to young re-
searchers: Jean-David Benamou, for his work in
contribution to numerical control and optimal
transportation; Alain Darte, for his work in
optimizing programming for parallel pro-
cessing; Walid Dabbous, for his research in
optimized communication protocols for heterogeneous networking.
Success in Canada
Four months after opening, CS Canada signed
its first contract with Sextant for the inspection
of validation tests that concern onboard
software for computer-aided flight control on
the Bombardier CRJ700, under development.
Towards the e-cash of tomorrow
CS was awarded the prime contractorship for
the future French banking electronic transaction
system (called RSB, in French), which replaces
the current banking-card network that carries
messages and interbank authorizations. For this
strategic project, which heralds new possibilities
for banking cards, CS joins with
its partners Thales and France Télécom.
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000
Fully secured
transactions
CS set up a new subsidiary, Trustycom,
to handle its security software publishing business.
This was an opportunity for this new entity to
merge with Cesir, a firm acquired in the area of
transaction security. The new company
markets security software that comprehends
the product range TrustySign®, TrustyKey®
and TrustyPass®.
Health and confidentiality
A Public Interest Grouping (Cartes de Professionnels de Santé, or cards for health professionals) chose CS to
guarantee the confidentiality of information interchanges between health professionals. The project calls for a directory
with smart card-based secure access, which is a major step towards IT in the world of health care.
Arrive “on time”
Thanks to “on time,” the CS subsidiary Voxity
innovated by launching a telephone service that
allows automobilists in the greater Paris metropolitan
area to foresee their travel time. The service, which
comes online in 2001 via fixed telephones or GSM
cell phones, uses voice-recognition technology from
Next-generation
air traffic control
Long-time
partner
DGA
Philips. Engineers estimate the potential number of
calls at 728,000 per day.
(Délégation
Générale pour l’Armement, or French general
delegation for armaments) chose CS to modernize the approach control rooms (Contrôles
Locaux d’Aérodromes, or CLA) in a solution
for French naval aviation. Spanning five years,
this project concerns five sites and an operational perimeter that primarily covers communication,
radar
processing systems.
visualization
and
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Corporate
BOARD
OF
governance
DIRECTORS
Members of the Board
Chairman and Chief Executive
Officer
Yazid SABEG
Administrators
Olivier BARRE**
Eric BLANC-GARIN
Alain DUMENIL
Francis GUTMANN***
Pierre JACQUARD
Robert LION***
Dominique de la MARTINIÈRE*
Patrice MIGNON*
Claude-Eric PAQUIN*
Olivier PHILIP**
Claude PIERRE-BROSSOLETTE***
QUADRAL represented by:
Gilles MARCHIAT**
Auditors
Statutory Auditors
CALAN, RAMOLINO & ASSOCIÉS (DELOITTE & TOUCHE)
PGA (ARTHUR ANDERSEN)
Alternate Auditors
Gilles PUISSOCHET
Cabinet Beas
The Board of Directors, in its meeting January 19, 2001, decided to carry
over within the entity, CS COMMUNICATION & SYSTEMES, following
the merger/takeover of December 29, 2000, between CISI HOLDING
and CS COMMUNICATION & SYSTEMES, its corporate governance,
such as it already existed within the previous structure. The mission,
composition and conduct of the Accounts Committee, Compensation
Committee, and Strategy Committee therefore continue unchanged.
The Board of Directors, meeting May 29, 1998,
The Compensation Committee**
Each of these
set up these three specialized committees of its
The Compensation Committee is responsible
committees
members: the Accounts Committee, Compensation
for making proposals to the Board of Directors
reports to the
Committee, and Strategy Committee. These commit-
with respect to the compensation of certain
Board
tees advise the Board in its analysis of those three
executives and agents of the group. The com-
of Directors,
major areas of company activity.
mittee also makes proposals on the allotment
concerning
of stock subscription or purchase options, and
deliberations
The Accounts Committee*
recommends principles for the compensation of
and findings.
The Accounts Committee offers an opinion on
the members of the Board of Directors. The
compliance with and the relevance of the
committee met seven times in 2000.
accounting principles used to prepare the
corporate and financial statements of the
The Strategy Committee***
group. It also advises on procedures for collect-
The Strategy Committee is responsible for assisting
ing and controlling, both internally and exter-
in the definition of group strategy, particularly in
nally, the information necessary to prepare
terms of external growth. It also ensures the
these statements. The committee met three
coherence of the strategic plans of the group’s
times in 2000.
divisions and their subsidiaries. The committee
met six times in 2000.
CS C OMMUNICATIONS & S YSTÈMES 2000
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Investor
information
CS share price
CAC 40
Index
The Paris Bourse lists CS
shares on the Premier Marché
(Sicovam code: 7896).
●
At December 31, 2000, the
number of shares in circulation
was 4,508,639.
●
For investor and shareholder
contacts: Tel.: +33 (0)1 46 10 76
11, or visit our Web site at
www.c-s.fr
●
J
F
M
A
M
J
J
A
S
O
N
D
J
F
M
A
M
J
J
A
S
O
N
D
2000
1999
J
F
M
2001
■ CS Communication & Systèmes (month end price in euros)
■ CAC 40 Index (month end)
In thousands
of shares
40
35
30
25
20
15
10
5
0
J F
1999
M A
M
J
J
A
S
O
N D
J F
2000
M A
M
J
J
A
S
O
N D
J F
2001
M
■ ■ ■ Average volumes
(e)
(FRF)
0.84
5.5
0.84
5.5
214
(e)
(MFRF) 1,406
136
890
QUADRAL
(65% of voting
rights)
49%
Float
51%
54
355
0,0
0,0
98
Major shareholders
99
00
Net dividend
in euros
in francs
(e)
(FRF)
99*
00*
01**
Market capitalization
in EUR millions
(Me)
in FRF millions
(MFRF)
* at December 31
** at Mars 31, 2001
9
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The value-added of human
At the heart of CS values, human resources
is why CS applies an incentive policy for
occupy a predominant place. Each employee
motivation, recruitment and training, in order
strives for a common objective: deliver solutions
to attract young graduates, but also men and
adapted to customer expectations and help
women, who share our team spirit and corpo-
them to define and apply their strategy of change.
rate culture of service quality and ethical practice.
Our advantages are a capacity to listen to customers, act transparently, be available, plus
conduct ourselves with technological and
operational skill. Human resources constitute
the primary source of wealth at CS. That
“Success”, the CS house
magazine, showcases the
richness of experience
and the references of the
group. It is a window on
our commitment and the
relevance of the solutions
that our co-workers
propose to customers.
Recruitment:
at the cutting edge of performance
The quality and level of recruitment largely
personal relations. This approach speeds
determines the success and development of the
recruiting and fosters confidence in new
company. In 2000, CS recruited 1,000 co-workers
co-workers.
for its IT service activities. Its objective is to
Recruiting young college graduates, whether
recruit 1,300 in 2001. Human resources
they are starting out as computer engineers or
specialists are actively pursuing this objective,
young scientists, is equally a priority, as is their
and all employees are aware of the stakes,
training in IT. This is the ambition of the
thanks to an in-house recruiting circle (Club
CS internship program, which combines training
des coopteurs). Everyone is encouraged to put
with a process for integration into operational
forward candidates from their network of
teams.
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resources
From follow-up to training:
the keys for progress
Offering customers the most advanced tech-
enables the evaluation of achievements, training
nologies means our engineers must always be
and career evolution expectations, an indis-
on the leading edge. That is why the equivalent
pensable step in ensuring the motivation and
of 5 percent of payroll is spent on training. An
commitment of all. The CS Institute and its
essential concern at CS is to favor personalized
certified training specialists dispense employee
training for the overall management of skills
training, refresher courses and training in
and careers. From daily follow-up to annual
emerging technology.
reviews, the attention given to co-workers
Contact
[email protected]
CS federates its experts
Scientific, technical expertise is one of the key
●
associate in our development the most presti-
success factors in information and communica-
gious members of the scientific and technical
tion technology. In this sector, rapid, some-
community.
times difficult growth closely links technologi-
Our team of experts focused on the major tech-
cal mastery and development in novel uses.
nological preoccupations of the company
Thus for CS, to develop and capitalize on its
(onboard software, e-business, security, software
expertise is an essential challenge:
engineering, and others), power our growth.
●
capitalize on the scientific and technical skills
of our best experts;
●
offer customers innovation, know-how and
professionalism at the highest level;
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Information
Strengths
● Mastery
for the integration
of information and communication
systems.
● Facilities
● Recognized
●A
expertise
for the analysis, deployment
and operation of networks
and their applications.
Sales
2.302
12
management
for information and communication
systems.
capacity to assume prime contractorship for large,
complex projects.
billion francs Percentage from exports
20
%
Employees
3,596
(
systems
Engineering
20%
Public
services 6%
Systems
integration 36%
Non-financial
Services 11%
Defense 13%
Aerospace 15%
Finance 13%
Facilities
management
22%
Network
services 22%
Sales by business activity
Telecom
Operators 8%
Highways 11%
Industry 10%
Energy Utilities 13%
Sales by market segment
13
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Critical applications
For many years, CS expertise in critical
systems and applications has positioned
it as a technology partner of choice for numerous
customers. Today, CS is a leading DP partner
for the aeronautics and space industry,
a major European actor for air traffic control,
and a specialist in information and communication
systems integration for the defense establishment.
In addition, CS is the prime contractor for
advanced projects in the banking area, or
such as the future RSB (Réseau de Services
aux Banques, or banking services network)
that is set to replace the RCB (Réseau Carte
Bancaire, or banking card network).
AEROSPACE
More than 500 co-workers labor each day in
telecommunications, tracking). The technical
the development of highly critical systems for
and human resources allocated allow
major aeronautic and space programs.
CS to respond to the strong demands of space
The premier French provider in aeronautics,
programs – space systems engineering
CS covers needs from the entire industry.
(space applications, scientific missions and
The group develops software for critical avi-
infrastructure projects); definition and design
onics, PDM, electronic document management,
of space-ground communication networking;
aeronautic simulations, traffic management
development and maintenance of control centers,
systems and operations. CS designs softwares
mission centers, and altitude and orbit control
that are essential to aircraft safety: control
systems; payload equipment configuration and
and alarm systems, air-ground communication
programming; onboard software development;
and navigation systems, engine management
systems integration for acquisition, processing
systems, flight controls, and braking systems.
and exploitation of space data; operational
Since 1967, CS involvement extends to the
support for satellite positioning.
development of space projects for science and
applications (microgravity, earth observation,
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Managing projects to the most exacting standards
TESTIMONIAL
Geography-based
information system for Air France:
the reasons behind its choice
Vincent Gouteux,
you are sales director for the CS aeronautics business. What defines the CS mission for you?
“
We are developing a geography-based information system (called SIG, in French)
specifically for Air France, and a system for downstream management of technical
flight plans. Our commitment is to develop a client-server DP solution, and build it out
of standard components. We are also using our toolkit, GeoStar. As a software platform,
we chose Geoconcept. The SIG allows juxtaposition of various data for relevant correlation
on a single map. That means this is an authentic decision-making tool, developed in an
object-oriented environment, a technology where CS is particularly strong. Once
deployed, a team of dispatchers will use the system, which will greatly enhance their job
function. Based at the Charles-de-Gaulle airport near Paris, these specialists will operate
Air France dispatchers now have
the new SIG to give assistance to pilots on long-haul flights. The SIG, which is a first in
access to a solution for real-time
Europe, provides a maximum of information to pilots for optimal decision-making.
visualization of the airline's flights,
To convince our customer, besides our skills as a systems integrator, we emphasized our
with reference to the geographical
thorough understanding of Air France's task, since CS has already worked with the airline
environment. They can superimpose
for several years on projects that relate to flight management, operations and maintenance
meteorological images and other
of DP systems. We thus proposed a technological
aeronautical information. The objective:
solution, adapted to Air France's needs, built in
inform crews to help improve flight
coherence with market standards, which blends flex-
conditions, and make the sky the best
ibility and evolutionary potential.
place on earth.
15
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”
Critical applications
“
HIGHWAYS
The leading French exporter of electronics for
highway toll collection, “contactless” toll
collection, and traffic management, CS is also
the premier provider of badges to TIS
(Télépéage Inter Société) in France. This high
value-added application, which heralds the
arrival of intelligent roadways, simplifies life
for highway users throughout France.
Managing subsidies by satellite
Oniol (Office national interprofessionnel des oléagineux, or national office for the
oilseed industry) awarded partnering companies, CS and SCOT, a contract for the development of a software solution to survey olive-growing lands, to have a precise assessment
of olive harvests and so better manage farming subsidies. For this operation, CS mobilized
two teams: one in Toulouse, designated the project main contractor responsible for
delivery of a geography-based information system (SIG), and one in Aix-en-Provence,
assigned to develop a system for computer-aided assessment (called SIA, in French).
The role of SCOT is to use these tools to count the number of olive trees. This solution
automatically counts olive trees, thanks to software that integrates a survey map,
which is scanned and superimposed onto an aerial photograph of olive-growing land.
Critical applications, e-Solutions, Network
This success illustrates CS space skills, which are remarkable in the area of earth
observation, in space engineering (satellite command and control, earth station
operations, space flightdynamics and space telecoms), and in virtual reality modeling.
E-CASH
A pivotal issue in the development of e-commerce and m-commerce,
applications, to ensure its customers are benefiting from the best cost/
the integration of novel e-cash solutions, today, strongly impacts economic
performance ratios. A partnering agreement with Oasis for transactional
sectors, such as banking, insurance, distribution, and health care.
middleware further reinforces this expertise. As prime contractor for these
Reliability, security, authentication of correspondents, electronic signatures
new transaction-security architectures, CS ensures the development and
and transaction certification – these are at the heart of development projects
integration of the jobbing network protocol layer. Because the implementation
and deployment of new transaction systems, using IP norms. The performance
of these solutions must be completely transparent to end users, CS and its
of these new tools, which facilitate interchanges, will mainly allow banks
partners deploy an iso-functional solution, like the one for the new RSB
to introduce new services to cardholders and merchants. CS combines its
(Réseau de Services aux Banques, or banking services network) for which
e-cash skills and expertise in the area of secure portals and CRM/Internet
CS is prime contractor.
PARTNERING
France Télécom, IBM, Thales
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Successful launch for
Artemis
!
At the end of December 2000, DGAC (Direction Générale de l'Aviation Civile,
or general directorate for civil aviation) opened a new control center in
Aix-en-Provence. In just one night's time, CS coupled the radio and telephone
AIR
TRAFFIC CONTROL (ATC)
communication systems. This is the first of a new generation of operational
Combining proven professionalism in
systems in Europe. At the heart of this infrastructure is the Artemis system from
telecommunications with systems integration
CS, whose digital technology is modernizing the radio and telephone communi-
and new technology, CS offers the ATC
cation system of French civil air traffic control.
community particularly reliable, novel
solutions through three principal activities:
This success confirms CS in its position as a major European actor in civil and
ATC simulators for studies and training;
military air traffic control, with strong skills in voice systems, supervision, prime
integration and modernization of ATC centers
contracting for control centers, and control tower simulators. In 2000, CS
(the radar-telecom chain, operational displays,
launched VCS 2000, a revolutionary new system, based on the dual technologies,
etc.); and communication systems.
ATM and IP.
services, Facilities management,
DEFENSE
CS covers the entire spectrum of C4I
(Command, Control, Communication,
Computing, Intelligence) – logistics solutions,
battlefield simulation, secure networks,
electromagnetic signal capture, and intelligence
analysis centers. CS ensures the assembly
of sub-modules for delivery of complete
turnkey solutions.
17
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Engineering
EXCLUSIVE
SKILLS AND PRESENCE THROUGHOUT
CHANGEOVER
TO THE EUROPEAN COMMON
FRANCE
CURRENCY
CS offers exclusive skills and broad experience
Based on its experience with data migration
gained from a wealth of projects with its
and conversion technologies, CS proposes a
customers. Combined with its engineers posted
simple, operational solution, using proven
throughout France, these are major advantages
tools and its conversion taskforce, which can
for CS in assisting enterprises in their network
assist customers during the transition phase.
deployment and DP development projects.
Besides tools and a tested methodology,
Programming languages, such as Java, CC++
the success of any migration project hinges
and ADA, object-oriented technology for
on analysis of the existing situation.
technical, real-time and onboard DP, and
This is even more important when the
Oracle and Sybase DBMS’s – these are a few
applications concerned are the result
of the skills CS offers. Associated development
of specific developments.
resources for management applications, tools
for creating Web sites, and more, also reinforce
this know-how.
Critical applications, e-Solutions, Network services,
A
VERY COMPETITIVE OFFSHORE OFFERING
For some ten years, the CS subsidiary ECSAT
has provided numerous enterprises with the
skills of the finest East European DP specialists.
In the context of a tight labor market, this
constitutes a high-level alternative to classical
engineering solutions, and also procures
significant cost savings in development.
ECSAT
at the service of software publishers
The ECSAT team in Kiev, Ukraine, develops a software migration offering for the
Unix and Windows environments, which also integrates portability services
towards technologies, such as Java, Internet, Websphere and Internet Explorer 5.
ECSAT has completed initial jobs for software publishers. An international team
is in place, with consultants working for customers on site. The software
development center in Kiev handles technical operations.
18
(
THE
PREMIER EUROPEAN POLE
FOR DIGITAL SIMULATION
Proven know-how and prestigious references
(CEA, Pechiney, EDF, IPSN, and others) back
the capacity of CS (ISO 9001 accredited)
to provide digital, scientific simulation.
Two hundred experts develop digital simulation
Software development
for the Department of
Bridges and Roads
The contracting authority: Department of Bridges and Roads (Ponts et
software for industrial and government
Chaussées, in French). The need: make available to users, in a processing
organizations. The leading European provider
environment that features user-friendliness and easy access, a SEMI
in this area, this pole of activity spans
(Solution d’Exploitation de Mesures Routières, or road measurement opera-
the entire scientific applications development
tional solution), to draw together experience from different works. In the role
cycle.
of service provider for its customer, the CS team in Nantes developed
Windows-powered software, using UML and Visual C++ technology. This tool,
subjected to quality assurance controls, enables the Central Laboratory at
the Department of Bridges and Roads to take an innovative, standardized
approach to the acquisition, storage and exploitation of road measurements.
Digital simulation
at the service of the subway
in Marseille
Since the Mont Blanc tunnel disaster, security has never been such a sensitive matter. That is why
the Marseilles Transport Authority awarded CS responsibility for a computer program to calculate
optimal ventilation solutions in the event of an emergency. This required modeling of physical
phenomena and the subway tunnel network. On-site measurements served to validate the models,
leading to operations code, and finally, the development of dedicated software for Marseille Transport
Authority workstations that deal with security.
19
(
e-Solutions
To bring enterprises a new wave of interactive
FROM CONSULTING TO REALIZATION,
platforms, CS designed “Front Line,” which
“FRONT
groups together its skills in electronic document
Upstream, to help its customers with
management/workflow, CRM and Web business
e-Business and change processes, CS advises
(building portals, intranets and extranets).
on the choice of e-Solutions, writing project
This offering enables development of X-Net
specifications, making comparative analyses
infrastructures, which integrate with enterprise
of solutions, and consulting on net-marketing,
architectures via a middleware layer.
Web design, breadboards, prototypes, etc.
Front Line opens the way to e-CRM, thanks
CS then takes the position of prime contractor
to the development of new Web functions,
and integrator of turnkey e-solutions,
such as chat, co-browsing, Web call center,
for the development of intranet, extranet,
and e-mail management. Grouping 150 engineers,
and Internet applications, creating Web sites
the Front Line team relies on experience gained
and proposing associated services (security,
over several years in the area of
generating content, referencing, and deployment).
intranets/extranets, the result of working for
Downstream, CS ensures change management,
large accounts, such as France Télécom,
training, support, maintenance, administration,
the bank Neuflize Schlumberger Mallet,
facilities provision and Web mastering.
Capitalize
LINE” IS OUT FRONT
and the International Office for Water
Management (OIE, in French).
“CUSTOMERS FIRST”
PARTNERING
●
This service mark designates the CRM
Application infrastructures:
BEA, IBM, Microsoft, Oracle, Tibco
●
for its customer, Tameside Council. Intended
to handle the 250,000 customers of this structure,
Dedicated services:
Abel, SAP, IBM, Akio, Web Trends
●
application designed and developed by CS
Shared services:
the solution serves to support its call center,
on a 24/7 basis. The application also interfaces
with its interactive site on the Internet. Both
Critical Path, iPlanet, Arbor Text, Arisem,
of these front-office tools communicate with
Documentum, Verity, Staffware, W4
the central Tameside Council site, and thus
offer customers possibilities for communication
over multiple channels.
20
(
on your customer base
CUSTOMER TESTIMONIAL
Jean-Paul Crémieux,
you are the Chairman and CEO of First Time,
and the initiator of the project, decopremier.com
decopremier.com
a virtual showroom for decorators
“
This international portal, dedicated to luxury decoration
professionals, is a world first. A radically new sales tool
and permanent trade fair, decopremier.com offers value-
added services, both to suppliers and to users, who are interior architects.
It was essential to propose a thoroughly innovative tool, which could federate a profession that is geographically diffuse, while preserving a spirit of
independence.
The choice of CS as prime contractor allowed us to rise to the challenge.
Thanks to the skill of CS teams in virtual reality, all the objects contained
in the database (over 1 million) were modeled in 3-D. This empowers interior architects to build their mockups directly from the site. This allows,
for example, visualization of furnishings in 3-D, automatic upholstering of
an armchair, or even, a virtual walk through
a showroom. The gain in time and productivity is considerable, but above all it is a
revolution for our business.
21
(
”
e-Solutions
Radio France
Radio France an intelligent portal
February 21, 2000, France Info plunged into an era of digital immersion. Since that day,
all its broadcasts have been digitized, archived in a server, and are accessible with a
mouse click. CS was the prime contractor of this cultural revolution, which now benefits
all Radio France channels. To enable programmers to access this immense digital
resource, CS developed a portal from a document server, using tools like ARISEM.
A semantic knowledge base enables the portal to index, classify and archive all documents
produced by the radio network: scripts, bulletins, scheduled programming, and recorded
broadcasts. Patched into the Radio France intranet, the portal gives access to
information via themed searches, using keywords and indexing software.
Telegrams
in the digital age
Telegrams have a new look. The days when you had to telephone an operator and dictate
your text are over. Today, a keyboard is all you need. CS developed an application that
will soon let cybernauts directly keyboard their own texts at a France Télécom site.
It will also expedite the message (telephoned and hand-delivered telegrams). There is
even a menu that includes examples of ready-written texts to help defeat writer’s cramp.
Further advantages are in the offing, notably an economic alternative to the telephone,
and promotional subscription rates. This new service is particularly attractive for consumers
and small companies.
22
(
SECURITY
Safe information and communication are at
a partnership network of integrators, distributors
the heart of an enterprise’s security policies.
and consulting firms. A grouping of 50
For several years already, CS has invested in
employees, Trustycom benefits from CS skills
two approaches: (1) work as an integrator,
in security and networking, and its know-how
and (2) develop distinctive, innovative solutions
built on four years of experience with projects,
for security (PKI, cryptography, and electronic
such as REAL undertaken for the French
signatures). All these solutions take full
Notary Public (Conseil Supérieur du
advantage of benefits coming from new
Notariat).
technology, affording added trust in terms of
security. To reinforce the thrust of its solutions
and open the way to opportunities in Europe,
PARTNERING
CS set up the subsidiary, Trustycom, a software
Cisco, Nortel Networks, Checkpoint,
publisher, which ensures marketing of the
ISS, Security Dynamics
range of products TrustyPass®, TrustySign®
and TrustyKey®. Trustycom is set to develop
Critical applications, e-Solutions, Network services, Facilities management,
Trustycom is participating in two solutions: CONFIANCE and
e-KNOWLEDGE will allow for "digital" laboratory reports,
e-KNOWLEDGE, both branded and cofinanced by the Ministry
easy to use with DP systems. Thanks to e-knowledge software,
of the Economy, Finances and Industry. The objective of CON-
users can officially record information relevant to their research
FIANCE is to specify cryptographic protocols for recovering
work. The software enables smart card-based functions,
keys, and technically and organizationally to implement
like electronic signing of information written into laboratory
them. These cryptographic algorithms with key recovery are
digital notebooks. Electronic signatures automatically include
being studied to ensure that they do not inconvenience users
dates and times of entries, noted by a trusted clock server.
and that they simplify procedures for initialization, deployment
The e-KNOWLEDGE solution conforms to national and
and exploitation of cryptographic resources. The program
international legislation in force, which recognizes electronic
is a joint development with the French State University
signatures as legal proof.
(École Normale Supérieure), Notary Public (Conseil Supérieur
du Notariat) and the firm, Abel Guillemot.
23
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Network services
CS,
DEEP
PREMIER NETWORK
BACKGROUND IN CALL CENTER SKILLS
INTEGRATOR IN FRANCE
Put customers at the heart of a company,
Leading network integrator in France, CS is
that is the objective of coupling telephony and
ISO 9002 accredited to realize communication
data processing technology. Coupling procures
systems and infrastructures for LANs, MANs
flexibility and productivity, it transforms
and WANs, with references among the most
an audio call center into a multimedia
demanding customers.
customer-interactive call center. The CS call-center
WAN routing ensures interconnection of
service offering comprises packaged solutions,
remote sites, using IP, Frame Relay and ATM.
with methodological steps (ISO 9001)
LAN level 2 and 3 switching permits the
from consulting to building, all the way
construction of high-speed (Gigabit) Ethernet
to support for operations. This features
networks. Remote access connects enterprises
partnering with Alcatel, CISCO,
to the Internet, and VPNs ensure their security
Geotel and Eneïde.
and connectivity. Quality of Service (QoS)
guarantees voice, data and images flow along
the best-adapted paths.
CS, SPECIALIST IN CONVERGENCE
At the crossroads of networks and applications,
like for computing and communications,
●
Lille
IP technology powers communication services
that integrate voice-data convergence.
CS offers operators and enterprises strong
●
Rouen
● Paris
●
St-Brieuc
● Tours
software implementations of the IP protocol,
built beyond telecommunication equipment,
for the development of advanced communication
services, such as unified messaging, toll-free
numbers, and automated prompting.
Nancy●
Strasbourg●
● Nantes
Montceau-les-Mines●
● Limoges
● Bordeaux
● Lyon
● Valence
Nîmes
●
Marseille
● Toulouse
●
●
Bastia
Ajaccio ●
Our strategy of local proximity enables, in the framework of large projects, personalized contacts and
responsiveness that gives our customers maximum
effectiveness on a day-to-day basis.
24
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New generations of service
Modernisation process of
its information resources,
DGAC rebuilt in record time
its entire information system
and the local network for its new
Paris headquarters.
DGAC :
an evolving communication system
for secured skies in the future
DGAC (Direction Générale de l’Aviation Civile, or general directorate for civil aviation) is one of the large technical
administrations at the Ministry of Equipment, Transport and Housing. As part of its major project for setting up
offices in Paris, the DP department of DGAC decided to rebuild all layers of its information system. These important
task, which reflect the French government's plans to modernize the information systems of its public services,
aim to deploy a new network architecture, secured and administered using ATM, in replacement of the existing
system.
CS has proposed an architecture that relies on an innovative ATM backbone network, composed of some
20 Nortel switches, with a distribution ratio of 10:100.
The principal characteristics of this architecture are redundancy and very high fault tolerance. In conformance
with job specifications, this architecture ensures that any fault cannot impact more than 100 workstations at a
time. In brief, it must enable extremely high Quality of Service (QoS).
Besides operational stability, the new LAN network also allows for deployment of new tools (messaging, X-Net
applications, videoconferencing, etc.) over a short ramp-up period. More generally, it now permits DGAC to ensure
its information system is future-proof.
25
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Network services
POSITIONED
AS A COMMUNICATION SERVICES PROVIDER
As a network and communication systems integrator,
CS speaks to large enterprises, which now tend to prefer leasing
their applications (messaging, virtual private network, etc.)
to procuring technical communication solutions. That is why
CS positions itself in this segment as a Communication
Services Provider (CSP). Inspired by the logic of an
Application Services Provider (ASP), CS formalizes its new
offering for outsourcing communication functions (partnering
with Netcentrex) around advanced IP telephony,
which allows enterprises to develop value-added services,
such as single phone numbers, intelligent videoconferencing
and unified messaging.
TEOR, in Rouen
Modern transportation requires advanced information resources – July
12, 1999, the Rouenais metropolitan district launched works for TEOR
(Transport Est-Ouest Rouennais, or Rouenais east-west transportation
lines). This futuristic transportation system offers passengers comfort,
regularity and speed over 26 kilometers of public transportation.
To inform customers about traffic conditions, CS deployed a traveler
information system (SIV, in French) across the TEOR network. This
infrastructure implements a 155 Mbit/s switched ATM network. Besides
traffic data, shown on displays in stations (waiting time between two
vehicles, etc.), the network will carry information relative to ticketing
and e-cash.
26
Facilities
(
management
The commitment of a service expert
SPECIALISTS IN END-TO-END SYSTEMS
ADMINISTRATION AND APPLICATIONS MANAGEMENT
CS deploys information and communication
and expert skills, CS guarantees flexibility,
systems. Complete, modular, the CS offering
versatility, and cost optimization. In response
permits optimal control and boosts user
to the specific needs of each customer,
satisfaction. A production industrialist that
CS develops a mixed approach that combines
blends methodology, industrialization processes
presence on customer sites with work managed
out of its “mutual” technical centers.
From workstations to servers, including
networking, CS supervises and administers
all resources, as sole contractor for optimizing
information flows.
Critical applications, e-Solutions, Network services, Facilities management,
Nestlé awards CS
the management of its entire DP installed base
To guarantee a high level of availability and Quality of Service (QoS) for its thousands of European
users, and to optimize the DP workloads of each of its subsidiaries, Nestlé set up an ad hoc
DP affiliate, EITOC (European Information Technology Center). The EITOC mission is to manage the
DP and telecom infrastructures of Nestlé's 22 European subsidiaries. Following a logic of delegation
of management for a part of these functions, EITOC awarded CS the global administration of its
DP installed base, one of the largest deployed in Europe. As of the end of the first half in 2000,
CS teams ensure supervision for all components in the information system of the Nestlé group, and
contribute to the deployment of the Tivoli platform in Europe. The first step is surveillance of the
server environment under Windows NT, then the AS400 and Unix servers, the European network and
worldwide messaging. CS delivers tranquillity and serenity to Nestlé, which can now focus on other
essential DP functions.
27
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Facilities management
A UNIQUE ORGANIZATION CENTERED AROUND
MEASURABLE BENEFITS
SERVICE TO CUSTOMERS AND INNOVATIVE
CS implements a global approach in optimizing
INDUSTRIAL PROCESSES
the cost of ownership for DP installations.
Their satisfaction, their confidence and their
This approach aims to reduce the operational
day-to-day tranquillity reflect the serenity
workload relative to services, hardware and software,
of CS customers. These criteria underscore
associated with managed facilities.
the CS sense of service.
The CS objective is to harmonize DP resources,
The CS differentiation strategy depends on
personalize service and instill best practice
excellence, responsiveness and the service sense
in exploiting technology. Thanks to its proven
of its employees. It is thanks to their talent and
capacity in consulting and process implementation,
capacity to adapt to each customer’s corporate
CS helps its customers become true suppliers
culture that CS teams consistently deliver
of internal service, capable of managing and
adapted, efficient service.
billing users, according to consumption.
CS therefore stresses again and again training,
motivation and career openings for its people,
so as to establish a true spirit of partnership.
BLENDING MUTUAL RESOURCES
AND LOCAL PROXIMITY
To optimize processes, industrialize its solutions
and control costs, CS installs centers
of expertise and shared or “mutual” technical
resources:
●
CS pilots information system
production for the laboratory
Pierre Fabre
the customer welcome point (PAC, in French)
centralizes service requests for a complete,
timely response in dealing with and following
up on incidents;
●
platforms for the administration and supervision
of information and communication systems
ensure optimized operational costs;
●
performance-oriented consultant teams
guarantee customers receive the full benefit
of CS technical, applications and operational
experience.
In order to help Pierre Fabre better control costs for outsourced
DP services, CS, already a partner for some time, has proposed
a facilities management solution. The service solution offers global
prime contractorship, guaranteed results, quality indicators and
a plan for progress. The work consists in piloting, from an administrative platform, 150 Unix and Windows NT servers. Furthermore,
CS ensures operation of the NT office automation servers of Pierre
Fabre SA, out of its central site for remote administration.
28
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CUSTOMER TESTIMONIAL
Christophe Pichon,
DP Director, Protravel
Through its network of agencies, Protravel distributes its services
for tourism and for the organization of trade fairs, business travel
and consulting. The third largest French player in its sector,
Protravel is also present in Europe, with sales of FRF 3.37 billion
in 2000.
“
Our business is constantly changing. We have gone from 10 to 250 workstations for the office automation
part. In order to control our DP costs and deliver to our customers a remarkable quality of service, we decided to outsource certain components in our information system, calling on the services of both CS and
Corhofi. The difference over other contractors was that CS proposed a global services approach. Further, CS offered a better match with our organization. Concerning its partner Corhofi, it offered a very competitive hardware management solution.
The scope of the facilities managed covers an installed base of 250 PCs, 12 NT servers and 35 networked printers, plus office
automation software and skills. A typical configuration was defined for each component. In terms of service, CS ensures
remote administration of servers, remote maintenance of PCs, and first and second level user support. It is also in charge
of technology assessments for the hardware and software environments. For service requests, CS relies on its Webp@c solution,
accessible via the Net.
A tool used daily by the internal administrator of the installed base, Webp@c also allows users to track their requests.
Besides cost reductions and workgroup forecasts, Protravel easily controls its budgets, thanks to
indicators supplied by CS. Users are satisfied with the service, and responsiveness to our requests
has improved.
29
(
”
And tomorrow...
Universal access
to computing power
3-D Visions
To allow the entire world's laboratories
By 2002, professionals in the film, television, theater
to interchange data on a permanent
and advertising industries will have a new kind of software.
basis, CERN (Centre Européen pour la
Called “Visions,” it allows users to create and simulate,
Recherche Nucléaire, or European center
in three dimensions and real time, virtual models
for nuclear research) is implementing
of their projects. Cast, sets, lighting, camera movements,
a new working concept: a “computing
plus scenes and dialog, are all manipulated in three
grid”, called Datagrid. Analogous to an
dimensions and in an extremely intuitive fashion.
electric power grid, the computing grid
Financed by the European Union, this project, initiated
supplies users with the resources they need, thanks to a simplified
by the CS virtual reality department, was launched
interface. Computing power and storage capacity are practically unlimited,
in January 2000. A significant innovation in the field
since all the resources in the grid can be mobilized. This concept
of simulation, the Visions software is set to revolutionize
impacts three application domains: processing-intensive computing,
the world of creative content, by offering
visualization, and data masses.
Within the framework of the fifth Technical Research and Demonstration
an unprecedented tool for prototyping work. For example,
program, the European Commission is financing Datagrid up to an
directors will be able to create virtual actors and write
amount of EUR 10 million over three years. This concerns prestigious
their dialogs; producers will be able to calculate
actors in Europe, such as CS and CNRS for France, in association
the cost of a production and forecast a shooting
through a technological partnership.
schedule, according to the availability of cast members.
The CS mission is to assist with management and integration.
Crews can even work on camera angles and lighting.
It participates in operations for the distribution and testing of middleware
that enables access to the infrastructure, and applications management. CNRS is set to use Datagrid in the fields of particle physics
and biology. The European Space Agency (ESA) plans to use it in earth
observation. Ultimately, this will lead to the development of a Datagrid
concept for industry.
30
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The explosion in voice recognition
Just out of the laboratory, voice recognition has only
notably with Philips, integrating its systems. Rollout
recently begun to reach consumers. Thus, Voxity
of a system for voice-activated access to kiosks for
markets an interactive voice-controlled system from
Cegetel is also one of its pilot projects. This operator’s
CS, capable of determining itineraries in the greater
cell phone subscribers will soon no longer need
Paris area, based on actual traffic conditions.
to use the Dtmf keys on their GSM handsets
An automobilist indicates orally his or her starting
to access different services, but will benefit from
point, destination and date of travel. The server
voice-activated prompts. Pedagogy, e-ticketing,
responds vocally, giving the best itinerary and travel
online transactions, and more – industrialized
time.
applications for these kinds of systems are numerous,
Today, this technology “understands” both words and
with these new machines handling calls on a 24/7
semantics. Voice recognition solutions are construct-
basis, replacing or assisting human operators.
ed out of algorithms that identify different pronuncia-
tions for the same words, taking into account accent.
In general, ramp-up and launch of a new service
requires a “tuning” period, during which the system
identifies and classifies its errors in comprehension
and variants in pronunciation.
In this emerging market, CS proposes a specific
offering, comprehending the ergonomics of the solution, plus implementation. The group partners
31
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Presence of the CS
group worldwide
●
●
●
●
●● ● ●
●
●
●● ●
●
●
●
●
●
●
●
●
Lille
● Soissons
● Brest
● Paris
Strasbourg●
● Rennes
● Nantes
● Lyon
● Bordeaux
● Grenoble
● Aix-en-Provence
Marseille
● Nice
●
● Toulouse
● ● Caradache
Toulon
32
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Profile

Transcription

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