Ključne reči, gramatika, brojevi, pasiv (korisno za pripremu ispita)

Ključne reči, gramatika, brojevi, pasiv
(korisno za pripremu ispita)
• Key vocabulary revision, grammar, numb3rs
and The Passive (useful tips for the exam)
• Source:
Robbins, S. (2000) First Insights into Business. Harlow. Pearson Education
Limited. Print.
Engleski poslovni jezik (Marković, M.)
Najnoviji primer ispita (Past exam questions)
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Key vocabulary: Unit 1. Customers
SERVICES
(množina)
CUSTOMERS
CODE OF
PRACTICE
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CUSTOMER
CARE
Key vocabulary: Customers
code of practice, customers, service, services,
customer loyalty, repeat business, customer care,
goods
Fill in the gaps with a suitable word given above.
• Companies need _____________.
Some companies
customers
goods
provide _____________
such as clothes, cars and food.
services
Other companies provide _____________,
for example
insurance, banking, information technology or training.
repeat business in other words, they
Companies want _____________,
want customers to buy from them again and again. To
loyalty many companies have a
win customer
_____________,
customer care
code
of practice or set of rules, for _____________.
_____________,
The code of practice explains what the customer can
expect of the company. Customers can complain about
service
the _____________,
or help, they receive and the goods
they buy.
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Key vocabulary: Unit 1. Customers
Translation (Prevod ključnih reči)
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Vocabulary:
Translation:
company (n.)
kompanija
customer (n.)
kupac, klijent
to provide (v.)
snabdevati, nabavljati
goods (n. plural)
roba
product (n.)
proizvod
service (n.)
usluga
training (n.)
obuka
insurance (n.)
osiguranje
technology (n.)
tehnologija
repeat business (n.)
ponovljeno poslovanje
customer loyalty (n.)
vernost potrošača
customer care (n.)
briga o potrošačima
customer service (n.)
korisnički servis
code of practice (n.)
kodeks poslovanja
Povežite reči sa
njihovim definicijama.
(CLUES)
• Clothes, cars and food.
• Insurance, banking, information
technology or training.
• When customers buy again and
again.
• Set of rules.
• Customers can complain about
the _____________
• They buy goods and use services.
• repeat business
• services
• goods
• customers
• service
• code of practice
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Remember!
• to complain about = žaliti se na…
• Customers can complain about bad customer
service.
• Also, there is: a letter of complaint about…
(pismo žalbe)
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What makes a good shop
assistant?
•
A GOOD SHOP ASSISTANT...
•
•
takes care of customers’ needs.
gives information about different
products.
helps customers find products they
are looking for in the shop.
gives technical advice about
products.
advises the customer of information
relating to their purchase, such as its
warranty or how to look after it.
makes the customer aware of any
special offers.
makes sure that all stock is on
display.
is aware of what all the customers in
the shop are doing, to guard against
shoplifting.
•
•
•
•
•
•
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marketing
buying
Information
Technology
(IT)
parent/holding
company
selling
multinationals
telecommunications
production
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film
Fill in the gaps with the words given in box below.
• Many well-known companies are
____________________
, these are
MULTINATIONALS
companies which _________________
in a
OPERATE
number of countries.
• Multinationals often have a complicated
PARENT
structure. There is usually a ____________
or ________________
company. This
HOLDING
company owns other companies or parts of
other companies. These other companies are
called _________________
.
SUBSIDIARIES
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• Prevedite sledeće ključne reči i napišite rečenicu u kojoj
ćete upotrebiti ključnu reč.
1. multinational: multinacionalna kompanija
• Ford is an example of a famous multinational
company.
2. subsidiary:
podružnica/ ogranak
• Chase Manhattan Bank is a subsidiary of
Chase Manhattan Corp.
3. set up/ found/ establish a company:
•
osnovati kompaniju We founded a company in
2005.
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Key vocabulary: Unit 2. Companies
Translation (Prevod ključnih reči)
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Vocabulary:
Translation:
company (n.)
kompanija
multinationals (n.)
multinacionalne kompanije
telecommunications (n.)
telekomunikacije
marketing (n.)
marketing, oglašavanje
selling (n.)
prodaja
film (n.); the film industry (n.)
film/ska industrija
Information Technology (IT)
(n.)
Informacione Tehnologije (IT
sektor)
parent/holding company
(n.)
roditeljska / holding kompanija
production (n.)
proizvodnja
buying (n.)
kupovina
operate (v.)
funkcionisati
car manufacture
(n.)
proizvodnja automobila
subsidiary / subsidiaries, Pl.
(n.)
podružnica; ogranak
Key vocabulary: Unit 3. Travel
ITINERARY
A FOREIGN
BUSINESS
TRIP
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CULTURES
NATIONALITIES
TO TRAVEL
SOCIAL
CONVENTIONS
COLLEAGUES
CULTURAL
DIFFERENCES
Key Vocabulary Cloze.
• Business people have to
plan an ITINERARY
• On a business trip, you can
experience cultural
DIFFERENCES
•
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are
the different ways that
other nationalities do
things.
SOCIAL CONVENTIONS
Key vocabulary: Unit 3. Travel
Translation (Prevod ključnih reči)
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Vocabulary:
Translation:
itinerary (n.)
plan puta
cultures (n.)
kulture
to travel (v.)
putovati
nationalities (n.)
nacionalnosti
social conventions
(n.)
društvene konvencije
cultural differences (n.)
kulturološke razlike
colleagues (n.)
kolege
a foreign business trip
(n.)
poslovni put u inostranstvo
Unit 4: Focus on Troubleshooting (solving problems)
to achieve
goals/objectives
to re-plan
a strategy
a management
consultant
Troubleshooting
Solving problems
S= STRENGTHS
W=WEAKNESSES
O=OPPORTUNITIES
T=THREATS
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SWOT
analysis
Unit 4. Key vocabulary cloze
Fill in the gaps with a suitable word. Popunite prazna mesta
odgovarajućim rečima.
companies
• Sometimes _______________realise
that they are
not achieving their __________
or objectives
goals
effectively. In this case they have to re-plan their
strategy
____________.
It can be useful to get an outsider,
e.g. a ___________________
to analyse the
management consultant
company's performance.
SWOT analysis can be useful.
A _________
Troubleshooting or solving problems, is a
• _________________
necessary part of running a company.
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Key vocabulary: Unit 4. Troubleshooting
Translation (Prevod ključnih reči)
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Vocabulary:
Translation:
to achieve (v.)
ostvariti
goals/objectives (n.)
ciljevi
strategy (n.)
strategija
management consultant
(n.)
poslovni savetnik
troubleshooting
(n.)
rešavanje problema
S= STRENGTHS
W=WEAKNESSES
O=OPPORTUNITIES
T=THREATS
(n.)
SWOT analiza koja uključuje
S= jake strane kompanije
W= slabosti kompanije
O= prilike
T= pretnje
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founder
experience
key dates
established
events
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Key vocabulary: Unit 5. Company History
Translation (Prevod ključnih reči)
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Vocabulary:
Translation:
founder (n.)
osnivač kompanije
key dates
(n.)
ključni datumi
events (n.)
događaji
established (adj.)
osnovan, renomiran, čuven,
slavan
experience
(n.)
iskustvo
Answer the questions.
• Translate „annual report“
and use it in an English
sentence.
• godišnji izveštaj
• Annual Report shows
company’s financial state.
• Who is a founder?
• The one who started the
company.
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Unit 6: Focus on Retailing
First Insights into Business (LONGMAN), str.
56
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GOODS
SERVICES
RETAILER/S
SUPERMARKET
RETAIL
OUTLET
CONSUMER
DEPARTMENT
STORE
MANUFACTURER
RETAILING
WHOLESALER
MARGIN
TV shopping
The Internet
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channels
mail-order
catalogues
Unit 6: Retailing. Key vocabulary cloze
goods
services
• Retailing is the provision of _____________
or _____________
to
the customer. _____________
buy goods directly from the
Retailers
wholesaler (the middleman), and
_____________
manufacturer or from a _____________
margin
make their income from the ____________________,
or difference,
between the price they pay for the goods and the price they sell
consumer
the goods at to the _____________.
A ____________________
is the place where customers can
retail outlet
supermarket
purchase goods, for example a ____________________
or a
_________________.
department store
Nowadays, many customers are shopping from home: shopping by
the Internet
TV shopping channels or
____________________,
____________________,
mail-order catalogues is becoming very popular.
______________
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Key vocabulary: Unit 6. Retailing
Translation (Prevod ključnih reči)
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Vocabulary:
Translation:
retailing (n.)
maloprodaja
retailer (n.)
prodavac
manufacturer (n.)
proizvođač
wholesale (n.)
veleprodaja
retail outlet (n.)
prodajno mesto
consumer (n.)
potrošač; kupac
goods (n.)
roba; proizvodi
services (n.)
usluge
margin (n.)
marža
department store (n.)
robna kuća
the Internet (n.)
Internet
TV shopping channels (n.)
TV kanali o kupovini i
kupovanju
mail-order catalogues (n.)
prodaja putem kataloga
• Define the following terms in English:
• WHOLESALE=veleprodaja
buying/ selling goods in large quantities
• DEPARTMENT STORE = robna kuća
a large shop, divided into several departments, each
selling a different type of goods
• RETAILING =maloprodaja
the provision of goods or services to the customer
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Dodatna aktivnost: Unit 6, Retailing
Matching exercise. Retail outlets and selling methods
• chain stores
• e-commerce
• hypermarkets
•
•
•
•
•
mail order companies
warehouses
cold calling
door-to-door selling
telesales staff
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• retail outlets owned by the same
company and trading under the
same name.
• telephoning someone who is not
expecting your call but whom you
think might buy your product.
• going from one house to another,
knocking on doors.
• selling over the Internet.
• large out-of-town stores selling a
huge range of goods.
• personnel who sell by telephone.
• large buildings full of goods.
• companies which specialize in
selling goods through a
catalogue.
Gramatika – rečenice iz Najnoviji primer
ispita (Past exam questions)
Put the verbs in brackets into the correct tense:
• EXAMPLE (PRIMER REČENICE): I visited (visit) my colleague last Monday.
____/20
1. BMW __________________________________ (sell) cars in China now.
2. She __________________________________ (finish) lunch when we arrived.
3. I __________________________________ (go) to my office at 7 o’clock every day.
4. Hannah __________________________________ (send/ not) out the quotation yet.
5. We __________________________________ (order) the goods two months ago.
6. I think Ireland __________________________________ (win) the match next week.
7.
Person A: Have you taken your exam yet?
Person B: Not yet. I __________________________________ (take) it next month.
8. Last year, we __________________________________ (spend) a lot on advertising.
9. I __________________________________ (live) in Novi Sad since 2009.
10. She __________________________________ (get) the offer to work as their financial manager
last week.
REŠENJA: IS SELLING, WAS FINISHING, GO, HAS NOT (HASN’T) SENT, ORDERED,
WILL WIN, AM GOING TO TAKE, SPENT, HAVE LIVED, GOT
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Brojevi iz Najnoviji primer ispita (Past exam
questions)
• Write the following numbers:
____/10
• EXAMPLE (PRIMER REŠENOG ZADATKA): 11 eleven
•
•
•
•
•
$ 17. 50 seventeen dollars and fifty cents
1/4 a quarter / one quarter
0. 03 nought point oh three
50, 386 fifty thousand three hundred (and) eighty-six
0. 185% nought point one eight five per cent (percent)
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Pasiv iz Najnoviji primer ispita (Past exam
questions)
• Make these active sentences passive:
____/ 10
1. They receive the order.
The order is received (by them).
2. They execute all orders.
All orders are executed (by them).
3. The computer arranges the production schedule.
The production schedule is arranged (by the computer).
4. They pay a lot of money.
A lot of money is paid (by them).
5. Alan teaches Financial Management.
Financial Management is taught (by Alan).
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The Passive
PRESENT
SIMPLE
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AKTIV
PASIV
Mr. Smith
WRITES the
delivery
notes.
The
delivery
notes ARE
WRITTEN
(by Mr.
Smith).
TEORIJA Knjiga Engleski poslovni
jezik, str. 52-53
FORM – oblik
• TO BE + III KOLONA (ili -ed
nastavak za pravilne glagole)
• TABELA NA STR. 54, ENGLESKI
POSLOVNI JEZIK
Prezent pasiva (oblast kojom je obuhvaćen jedan od zadataka na
Rešenja: zadatak 112, str. 120- ispitu)
121
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Music is listened (to).
An e-mail is read.
Japan produces these cars. (aktiv)
Geography is taught.
The best companies are owned by Germans.
Passenger cars are manufactured by Ford.
Someone/somebody hurts the bus driver. (aktiv)
The film is watched.
English is spoken.
Comics are read.
Volleyball is played.
The song is sung. /sʌŋ/
Photos are taken.
The housework is done.
The children are helped (by the policemen).
Text messages are written.
The flowers are watered.
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Prezent pasiva (oblast kojom je obuhvaćen jedan od zadataka na
ispitu)
Rešenja: zadatak 113, str. 121
• Rewrite the sentences in passive voice.
1. He opens the door. - The door is opened by him.
2. We set the table. - The table is set by us.
3. She pays a lot of money. - A lot of money is paid by her.
4. I draw a picture. - A picture is drawn by me.
5. They wear blue shoes. - Blue shoes are worn by them.
6. They don't help you. - You are not helped by them.
7. He doesn't open the book. - The book is not opened by him.
8. You do not write the letter. - The letter is not written by you.
9. Does your mum pick you up? - Are you picked up by your mum?
10.Does the police officer catch the thief? - Is the thief caught by the
police officer?
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Prezent pasiva (oblast kojom je obuhvaćen jedan od zadataka na
ispitu)
Rešenja: zadatak 124, str. 125
1) First the order is received.
2) Then the production schedule is arranged by
the computer.
3) Finally, the bumpers are manufactured.
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