June 2012 - Airport Terminal Services

VOLUME 5– ISSUE 2
INSIDE ATS
J UN E 2 0 1 2
INSIDE THIS
ISSUE
A Look at what's going on inside the ATS world.
The Company We Keep
Our folks that put this newsletter
together have decided that this issue
will have a theme of freedom and
appreciation. It struck me that the
very freedom of travel across this
fascinating world is something to
appreciate.
I often heard my mother tell
me that “you are who your friends are”
or “you are defined by the company
you keep”. This bodes very well for
me, as the company that I have been
fortunate to keep across the ATS
miles, are the making of a bestselling
novel.
Recently, I traveled to Reno,
Nevada, for the great honor of
presenting the KHAE to our RNO team
at the Reno-Tahoe Airport Board of
Commissioners meeting.
I was
bursting with pride to share with the
airport board members and guests of
this
meeting
the
many
accomplishments of this small station.
It stood as a great example of the
power of few.
This simple trip took
on a roller coaster type experience for
me.
Upon arrival, I received a call
that would end up being the last time I
spoke to my dear friend and colleague,
Chris Richardson. As I brushed aside
this emotional moment, and I met a
group of extraordinary employees from
ATS and American Airlines performing
their everyday duties. They did it in
great concert and respect for each
other. We followed this by seeing a
rather strange private aircraft taxi to a
remote ramp nearby. It turned out to
be the husband of one of our proud
ATS team members. Simply said, he
was going to join our little celebration!
All of the RNO ATSers enjoyed the
celebration and I was privileged to
hang around at the end and enjoy the
easy banter of a group that works well
together. I was even given a tour of
A Message from Sally
their “wall of fame” which depicts the
likenesses of celebrities with fellow
ATSers. Truly hilarious – and I was in
need of a deep laugh! I found myself
appreciating the company I was
keeping while thinking of my dear
friend Chris. He would have loved
this simple pleasure of station
camaraderie as he derived most of his
passion from the airport environment.
The next morning we were
invited guests at the airport board
meeting, I was humbled that our very
own ATS leader at RNO declined to
say a few words to her grateful
public.
She was clearly proud but
saw no reason to shout and boast.
The award said it all. Further, she told
me that the station decided not to
replace the KHAE that had been
slightly dented in shipment. She said
that it reflected her station’s spirit;
unique and not perfect. How cool is
that? My trip ended with a lunch with
our customer and our manager while
we reminisced about some events at
the airport and tried to guess the
future. Again, great company.
The Company We Keep
1
Karan Hampton Award
2
Challenger—Bald Eagle
2
HOU
3
Virgin America - PDX
3
Virgin Atlantic - YVR
3
Station Spotlight - MFE
4
DFW - Spirit
5
Paul Wappelhorst
5
ATS Webinar Training
6
Welcome New CORP
Team Members
6
ATSU 2012
7
Dreamliner
8
ONT— Set of ARGO
9
YUL - Start Ups
10
New Business
11
YYZ— KLM Dutch
Heritage Day
11
Chris Richardson
12
PDX in the pdxaminer
13
Just before I boarded my
flight home, I received a call that my
friend Chris Richardson had passed
away that morning. I will truly miss
his company. My trip began with my
talk with Chris and ended with the
sad news of his passing. However,
everything in between was truly how
Chris lived – by the company he kept.
As we begin to welcome in
Canada Day and the 4th of July, I
appreciate the simple freedoms we
have and how thankful I am for the
company I am fortunate to keep.
Hope to see you at an airport near
Sally
Peggy
A. Leible,
Hohl
youSally
VP,President
Employee
&Services
COO
Sally A. Leible,
President & COO
VOLUME 5– ISSUE 2
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Karan Hampton Award
Congratulations once again on the ATS Award of Excellence. We appreciate
your dedication to safety and performance and are glad to have you as part
of the Airport Family of tenants.
4
RNO 6
Left to Right: Doug Opperman, Sally Leible, Suhani Schottenheimer, Krys Bart (RTAA
President/CEO) and John Wagnon (RTAA Airport Authority Board Chairman).
FLL 43
Brian Wood
visited FLL43 to
present the
station with the
Karen Hampton
Award.
Left to Right: Carlos Oliveira, Jeffrey Rosenberg, Leo Molina, Amy Craft,
Brian Wood, Luis Guzman, John Landi, Pedro Belmont, Robert Montalvo
Challenger—Bald Eagle
Challenger the Bald Eagle makes another
visit to HOU. He was named after the space
shuttle "Challenger" and makes special
appearances at football and baseball
games where he is let loose to fly around
the stadium during half time.
In these pictures, he is shown with one of
his handlers (Robert West).
HOU is always delighted to
handle such precious cargo.
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HOU
Delta, AE and ATS work together to clean FOD
off the ramp in HOU. ATS team members are;
Micah Williams (ramp agent), Destiny Rideaux
(ops agent), and squatting is Supervisor Derrick
Gage.
Virgin America - PDX
Virgin America has appointed ATS as their full service provider for above and below wing
at Portland International Airport (PDX), as of June 5th, 2012. Virgin America will bring its
low-fare, award-winning service to PDX with two daily nonstop flights from Los Angeles
International Airport (LAX) and one daily nonstop flight from San Francisco International
Airport (SFO).
Known for outstanding guest service, custom-designed cabins with touch-screen in-flight
entertainment at every seat, Virgin America has swept the major reader-based travel
awards since the airline launched in 2007.
Sally Leible, said: “This represents the fourth location where ATS will have the privilege of
serving Virgin America and we look forward to executing the special brand of guest
experience that fans of Virgin know and love."
Virgin Atlantic - YVR
The YVR team handles the Virgin Atlantic
account and are pictured here with
Sir Richard Branson, founder of Virgin.
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VOLUME 5– ISSUE 2
Station Spotlight - MFE
MFE is located in McAllen, TX. For those not familiar with Texas, McAllen is 5 miles from the
Mexican border and about 70 miles (110 km) west of South Padre Island and the Gulf of Mexico.
MFE team members shared what they enjoy doing when they are not at work.
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VOLUME 5– ISSUE 2
DFW - Spirit
Spirit Airlines has appointed ATS as their full service provider for above and below wing
at DFW. The award of its ground handling services contract to ATS in DFW coincides
with a remarkable trajectory of expansion for Spirit operations at DFW. For the start of
summer next month, Spirit will be serving 15 destinations with daily non stop
service
from DFW. This includes international flights to Toluca / Mexico City.
Sally Leible, said: “We are proud to be part of the Spirit story. Their innovative approach
grows the traveling market and stimulates new economic activity while creating new jobs.
We are thrilled to be invited to the party. We will deliver to Spirit and their customers a
disciplined plan of safe, reliable and affordable service at DFW.”
Paul Wappelhorst
I am saddened to advise that Paul Wappelhorst will be
stepping down from his duties as CFO and Vice
President of Finance effective May 31, 2012.
Paul began with ATS nearly eleven years ago and
made enormous contributions as the steward of our
fiscal health. He played an intricate part of our
relationships with our U.S. and Canadian banks and his
precision with our audits is legendary and without equal.
Paul was also responsible for the amalgamation of our
U.S. and Canada financial reporting and the Canadian
acquisitions of Wingtips and BAS.
I am very pleased to advise that Paul has agreed to
remain with ATS is an advisory capacity and will
continue as a valued member of the ATS family.
VOLUME 5– ISSUE 2
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ATS Webinar Training
The following ATS webinars are now available on Connection:




Conflict Management
Continuous Motivation
Delegation
Flowcharts 101
 How To Work With Difficult People
 I-9 & E-Verify Refresher Training (US)




Leading & Lagging Indicators
Performance Management
Performance Evaluation Review
Time Management
To register for a live webinar or listen to a recorded ATS webinar training, please go to:
Connection / Employee Services / Webinars / Schedules and Registration
or Recorded Webinars
Welcome New CORP Team Members
Ed Vandeven
Chief
Financial
Officer
Ka-Sandra Scott
Payroll
Chris Alvey
Accounting
Airport Terminal Services, Inc. is pleased to
announce that Ed Vandeven has joined us
as Vice President and Chief Financial
Officer. Ed has over 25 years of finance and
accounting experience.
He comes to us most recently from U.S.
Bancorp Community Development Corp.
Prior to that, he was with XTRA Lease and
Edward Jones.
Ed will focus on the
financial aspects of remaining profitable as
we continue to grow our business.
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VOLUME 5– ISSUE 2
ATSU 2012
ATSU has been busy providing Leadership training.
Below are photos taken
Interested in attending ATSU
Supervisor or Manager
Leadership training?
Contact your manager to enroll
in one of the sessions
scheduled in 2013 .
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Dreamliner
Boeing 787 Dreamliner lands in DCA for the world tour. ATS was chosen by Signature Flight Support to help with the
handling and the aircraft movement in the AOA. The aircraft arrived in DCA on May 7th and was pulled into the gates in
front of the historic lobby. On May 10th, ATS moved the aircraft from the historic lobby down to the general aviation
ramp at Signature Flight Support for a special event held by the Boeing Company where high ranking officials were
invited to attend.
http://www.newairplane.com/787/dreamtour/
A L OO K AT W HAT ' S GO IN G ON IN S IDE T HE ATS WOR LD .
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ONT— Set of ARGO
The ONT station rented equipment to the movie set of Argo, directed by Ben Affleck and
staring George Clooney, Alan Arkin, and John Goodman.
Argo , is a political drama which revolves
around the Iran hostage crisis in 1979.
David Diaz with
George Clooney &
Ben Affleck on set.
David Zambrano with
George Clooney & Ben Affleck
$$$$$$$$$$$$$$$$$$$$$$$$$$$$
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YUL - Start Ups
4 start ups April 1st - May 5th
Air Canada Jazz
Lufthansa
Swiss Air
Taca
RVP John Brown
& YUL GM
Pierre Herrbach
Thank You!
For reading our publication. Please feel free to
YUL GM Pierre Herrbach
& RVP John Brown
pre-arrival safety huddle.
pass it on to your friends and family. For further
information on ATS please visit www.atsstl.com
for exciting career opportunities.
A L OO K AT W HAT ' S GO IN G ON IN S IDE T HE ATS WOR LD .
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New Business
Since our last newsletter, we are proud to add the following:
BLI
Frontier
PAX & Ramp
* Bellingham, WA is a NEW STATION!
DFW
PDX
YUL
YUL
YVR
YYC
YVR
YZZ
Spirit
Virgin America
Jazz
Lufthansa/Swiss
KLM
Condor
Virgin Atlantic
Condor
PAX & Ramp
PAX & Ramp
Tow
Grooming & Ramp
Load Control, PAX, Wheelchair
Load Control, PAX
PAX
Full Handling Services
YYZ— KLM Dutch Heritage Day
YYZ station employees celebrating KLM Dutch Heritage Day.
Left to Right: Violeta Vasic-Stankovic, Tunde Teleesi,
John Brown , Dusanka Krajnovic, Amanda McCarthy,
Carm Borg, Tessa Bull and in front Natasha Pisegna
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V O LUME 5– I SSUE 2
Chris Richardson
Christopher Neil Richardson born June 1941 in Barnstaple, Devon,
England, departing from his home, in Calgary, Alberta, Canada,
June 14, 2012. Christopher "Chris" embraced everyone he met with
a genuine interest, and uncommon kindness. Christopher formed his
countless Canadian friendships after creating Silver Wing Holidays,
a tour operator business. When Silver Wing was sold, Christopher
established Wingtips Airport Services, an airport management
company based at Calgary International Airport. On August 16,
2010, Christopher sold Wingtips to ATS and remained as a
consultant to assist through the transition phase. And until recently,
even in failing health, a smiling Chris could be seen dashing through
the airport terminal on his brilliant red scooter, sporting the Wingtips
logo. Christopher taught us an invaluable lesson: Grab each
available day with gusto. He will be missed by many.
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PDX in the pdxaminer
The article below was published in the pdxaminer, featuring the PDX station.
Kelvin Gross, General Manager of Airport
Terminal Services, Inc. at PDX, prepares
the ground crew for off-loading of an
inbound flight.
What may start as an ordinary day at the office for Kelvin Gross, general manager of
Airport Terminal Services, Inc. can become anything but ordinary when nature calls.
literally.
Recognized for quality in passenger care and ramp handling services, ATS also offers
a variety of services including pet cargo care. Calls from the "wild" are heard around
the airfield when animals are transported through the cargo facility, including bearcats,
cheetahs, monkeys and ferrets, tropical birds, iguanas, lizards and snakes. But
animals and luggage are not the only precious cargo ATS handles with care.
After becoming station manager with ATS in 1990, Gross' 22-year tenure with the
company at PDX has given him an array of experiences. "Just when I thought I had
seen it all, a bearcat comes through our facility (in a cage, of course) and needs my
assistance," said Gross. "Another time we located a passengers' diamond ring after it
fell through the lavatory of a plane."
Most recently the ATS crew helped a gentleman reclaim his iPad across the United
States after it was left on a plane at PDX. "It's amazing what a typical day brings and
the variety of work we do around here, all in a day's work," said Gross.
ATS ground crew operations are performed "below-wing," or underneath the plane.
Crew members arrive at work before dusk to start the day and begin checking the
bag room to ensure proper equipment is ready and functional. Routine security checks
are conducted on the perimeter of planes, and bags are loaded and unloaded with
luggage, freight and mail, in addition to preparing planes for arrival and departure.
Services performed "above-wing" are considered passenger services, which includes
passenger check-in, ticketing, boarding, baggage services and lost luggage that is
separated from passengers.
Overall, ATS serves 37 airports in the United States and Canada with over 2,400
employees nationwide. Approximately 170 of those workers are located at PDX.