Company Brochure

Transcription

Company Brochure

August 2016
To b e Yo u r G l o b a l B P O P a r t n e r .
transcosmos Outsourcing Services
Changzhou
Suzhou
●
Invoicing
Inspection
Management etc.
●
●
Back-Office Operations
●
Order Processing
Payment Management
etc.
●
●
Payroll
Expenses Processing etc.
, L ao s
ya n m a r
Optimize Facebook and Instagram ads operation
utilizing “social gear Ads+", the ad management
service.
Provide “HubNami”, a tool which benchmarks and
reports other companies’ social media operations.
Global E-Commerce One-Stop for Japan,
North America, Europe, China, South Korea,
ASEAN, India and Latin America
Offer e-commerce one-stop services to 45 countries around the
globe including Japan, North America, Europe, China, South
Korea, ASEAN, India, Latin America, etc.. The service ranges
from sourcing, operation to sales, based on client companies’
e-commerce business and branding strategy.
Client Company
Sourcing
d
e
&
se
e
an
Jap
an
re
o
K
Japan
Japan E-Commerce One-Stop
Center Kita-Kashiwa
China
China
South Korea
Philippines
Vietnam
integrating all communication channels combining
Omni-Channel
DMP Development
& Operation
Provide comprehensive services for LINE including
official account opening and operation, customer support
and CRM strategy.
Operation
s
uage
23 Lang
nd Europe
merica, a
Offer superior customer experience through
angua
ge s
eting
k
r
a
m
e
l
e
T
l
Fie
ic
rv
e
S
sales
23 L
Omni-Channel Support Service®
●
s
Con
tact C
enter
sia, M
Hungarian, Polish, Russian and others.
Co
un
t r ie
r th A
＊Including Contact Centers and BPO Centers
French, Italian, Dutch, Danish, Norwegian, Swedish,
alay
17,690 seats
Indonesian, Thai, Spanish, Portuguese, German,
m, M
45
Korean, Chinese, Cantonese, Taiwanese,
o
s*, N
Okinawa
Sales
Providing
Total Service
Solutions
Smartphone
Website Development
& Operation
Social Media
t na
23 languages including Japanese, English,
Fu
lf i
llm
en
t
V ie
Supported languages
s
Miyazaki
Nagasaki
Customer
Support
Social Media
e i,
＊Including partners and associates
Tokyo
Nagoya
Fukuoka
Wakayama
Kumamoto
E-Commerce
Online Sales
Marketing
Analysis
r un
- 23 bases in Japan
with 14,500 seats
- 31 global bases
with 9,560 seats
l Media
Largest scale in Asia
B
r ie
s,
unt
co
●
E-Commerce
Online Sales
Information
Systems
k
es n
t D tio
or era ce
p
pp
Su m O enan
Utsunomiya
Support 23 languages
Client Company
Departments
t
e
te
as
Sys ain
IoT al B
&M
n
gio
Re
an
Jap
Sendai
●
Design
Development
System t
Developmen
Contact
Centers
Sapporo
Kawaguchi
re
China Of fsho
Japan Regional Bases
Advertisement
PR
Internet Ads
ine
＊Including BPO Centers, Digital Marketing Centers,
System Development Centers and Design Development
Centers
ip p
3,300 employees
Sales
Distribution
Website
Development
● Media Planning
●
ia
Soc
Jakarta
t
Marketing
Sales
Planning
Center Services
On-site
Services
AN
China, Thailand and Vietnam
Offshore 1,850 employees
● 605 Google Analytics Individual Qualification (GAIQ) certified members, the Global No.1 level. (as of May 2016)
on
t Ja
pa esia, C
n,
Internet Ads & Promotion / Website Development & Operation
Ch amb
ina odia
● Offer one-stop services ranging from internet ads, performance analysis, multi-device website
, S , Si
Ad Int
ou n g a
ve ern
th p development and operation to social CRM with the largest operational framework in Japan.
Pro r tise et
K
mo m
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n
a
tio ent
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l
e
i
t
s
n
c
E
u
xp
d
e
a
R
Human
Resources
General Affairs
Accounting
Provide consultation and solutions for Marketing and Contact Centers.
hil
Ho Chi Minh
n
tio
uc on
ti ion
t
Investigate and analyze all kinds of customer touch points ranging from behavior log to voice of customers.
●
D O
&
ion
ns
Japan domestic
9,600 employees
Manila
c
M
SC
O
Resear
& Analych
s
Consul is
ting
●
,P
Bangkok
Human Resources
& Accounting Depts.
n
pa on
ti
B
ff
s n
Su IM Im ice fo ign str
pp p r C
u
or le
t & m onst
e
Op nt r
er a
a
Shenzhen
●
Logistics Management Dept.
Osaka
as
lB
a
n
g
gio
e
rin
e
R
rd
Product Development
Supply & Demand
Control etc.
M a c h in
e De
sign
Built-in
in
Deve
Of
lopm g H
fsh
Back-Off
ou
e
or
nt
sin
& Proice for D
e
g
duc esig Bac
&
t ion n
k-O D & Co
Ja
e
Hanoi
●
Shanghai
ice for
k- Off ources,
c
a
s
B an Re
Hum ounting and
Acc Sales
＊I
nd
Nurture fans and improve profit by integrating, analyzing and leveraging Big Data.
nd
SE
la
ne
A
ai
0
ho
Th
tp e
e,
,1
or
ar bsit ent
ea
or
Sm e lopm tion
W
e ra
ev pe
Guangzhou
es
Sales Management Divisions Design & Production Department
Sup
por
●
s
Benxi
Dalian
Combining the domestic nearshore and overseas offshore bases with over
10,000 employees, our services streamline back-office operations in
Sales, Design, Production, Logistics, Human Resources and
Accounting depts.
O
DM mni- Chann
P De
el
& Op velopment
e r a t io n
Jinan
●
ou
ntr
ie
Tianjin
Daqing
E- G
C lo
On om bal
e - m er
St ce
45
op
C
Shenyang
Marketing Research & “Big Data” Analysis
Back-Office services for Human Resources, Accounting, Sales,
Ordering, SCM and Design Depts.
Co
s
Offshore Bases
Number of bases: 159 (49 in Japan,
110 overseas across 27 countries)
North America
& Europe
Singapore
Thailand
Malaysia
Singapore
Argentina
Indonesia
Indea
Argentina
traditional channels such as call, fax, e-mail,
website and brick-and-mortar store with new
channels such as social media and LINE.
02
Call
Fax
E-mail
Website
Store Smartphone SNS
Consumers
03
Service Network
SWEDEN
NORWAY Gothenburg
Oslo
Copenhagen
Stockholm
Oulu FINLAND
CHINA
Shenyang
Liege
Helsinki
Daqing
Dalian
BELGIUM
Tallinn ESTONIA
Beijing
Benxi
Munich GERMANY Tianjin
Bletchley
Jinan
Seoul
SOUTH KOREA
Kiev UKRAINE
Changzhou
Gyeonggi
Budapest
Debrecen
London
UK
Suzhou
Seongnam
HUNGARY INDIA Hefei
Daegu
Sofia
Busan
Noida Chengdu
UAE
BULGARIA
Gwangju
Wujiang
Daejeon
Dubai
Guangzhou Shanghai
Manila PHILIPPINES
Shenzhen
Pune
Hanoi
VIETNAM
Bangalore
Ho Chi Minh
Kuala Lumpur
Bangkok THAILAND
DENMARK
Sapporo
Okinawa
JAPAN
Sendai
Utsunomiya
Kawaguchi
Kita-Kashiwa
Kyoto Nagoya
Osaka
Tokyo
Yokohama
Fukuoka
Nagasaki
Kumamoto
CANADA
Seattle
Sacramento
Silicon Valley
Los Angeles
Singapore
Research Triangle Park
Allen Southaven
Grapevine Dallas
Austin
USA
Bogota
Medellin
COLOMBIA
Jakarta
SINGAPORE INDONESIA
Miyazaki
Beachwood
New York
Memphis
MALAYSIA
Wakayama
Toronto
Chicago
Minneapolis
CHILE
ARGENTINA
Santiago
Pretoria
Buenos Aires
SOUTH AFRICA
Domestic 49 bases
Hokkaido Region
Sapporo Kita-Guchi ● ● Sapporo Ekimae
● Sapporo Odori-Kita ● ●
Sapporo Odori-Chuo ● Sapporo Odori-Minami ● ● Sapporo Odori-Nishi ● Tohoku region
Sendai Hirose ● Sendai Ekimae ● ● Kanto Region
Shibuya
Komagome
Ikebukuro
Shinjuku Gyoen
Tama
Yokohama
Atsugi
Utsunomiya
Kawaguchi
Kita-Kashiwa
●●●●●●
● ● ● ● ● ●
● ● ● ● Chubu Region
Nagoya Branch Office ● ● ● ● ● Nagoya
● Toyota
● Kinki Region
Osaka Head Office
Umeda
Nishi-Umeda
Higobashi
● ● ● ● ● ● ● ● Global 110 bases across 27 countries
Osaka
● Osaka Hommachi ● Osaka
● Hommachi-Minami
Temma
● Kyoto Business Office ●
Wakayama
●●●●●
Branch Office
Wakayama（kemi） ● Wakayama（Fukiage） ● Kyushu Region
Fukuoka Branch Office ● ● ● ● ●
Fukuoka（Tenjin） ● Fukuoka（Tenjin） ● Miyazaki Aoshima ● Miyazaki Ekimae ● Kumamoto
● Nagasaki
● Okinawa Region
Okinawa（Koza）
● ● Okinawa（Chuo）
Okinawa（Omoromachi）● Okinawa（Uruma） ●
Naha（Kenchomae） ● Naha（Tsubogawa） ● ● Naha（Asahimachi） ● MSP Okinawa
● Okinawa IDC
● China
Northeast China
Daqing
Dalian
Benxi
Shenyang
● ● ● ● ● ● ● ● North China
Beijing 1
Beijing 2
Beijing（Tensyn）
Tianjin
Tianjin（FineEX）
● ● ● ● ● ● East China
Shanghai 1
● ● Shanghai 2
● Shanghai 3
● Shanghai
● ● Shanghai 1（FineEX） ● Shanghai 2（FineEX） ● Shanghai
● Shanghai（Tensyn） ● Shanghai（Magic Panda） ●
Jinan
● ● Jinan（Magic Panda） ● Hefei
● Wujiang
● Suzhou
● ●
Changzhou
● ● South China
Guangzhou
● Guangzhou
● ● Guangzhou 1（FineEX）● Guangzhou 2（FineEX）●
Guangzhou 3（FineEX）●
Guangzhou（Tensyn） ● Shenzhen
● ● Shenzhen（Tensyn） ● Southwest China
Chengdu（FineEX）
● South Korea
Jongro
Seoul City
Guro
Guro CS
Seoul（eMnet）
Kwanak CRM
Kwanak Finance
Jamsil
Namyeong
Songnam
Gyeonggi
Daegu
Daejeon
Gwangju
Busan
Busan
Busan（eMnet）
● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ●
● ●
Indonesia
Jakarta
Jakarta
Hanoi
Ho Chi Minh
Ho Chi Minh
● ● ●
● ● ●
● ● Philippines
Manila
Manila
Manila
Manila（TCIS）
● ● ●
● ● ● ● ●
Singapore
● Singapore（Mandate） ●
Singapore（Anchanto） ● India
● ●
● ● ●
● ●
Dubai（VAIMO）
● Hungary
● ● ● ● ● ●
Budapest（TCIS）
● Debrecen（TCIS/PFS） ● ● ● Denmark
Finland
● ● South Africa
● ● Munich（PFS）
Minneapolis（PFS） ●
● ● Toronto (PFS)
State of Ohio
Beachwood（PFS）
Los Angeles
● ● Sacramento
● Silicon Valley Branch Office ● New York
New York（PFS）
● ● State of North Carolina
State of California
Research Triangle Park ● （PFS）
Argentina
Buenos Aires（Emporio）● ● ● ● Chile
Santiago（Emporio） ● State of Texas
Allen（PFS）
Dallas（PFS）
Grapevine（PFS）
Austin（TCIS）
● ●
●
● ● Memphis（PFS）
● ● State of Mississippi
Germany
● State of Minnesota
Canada
State of Tennessee
Ukraine
Kiev（VAIMO）
Chicago（PFS）
State of New York
Copenhagen（VAIMO）● Pretoria（VAIMO）
State of Illinois
Bulgaria
● ● ● Seattle（PFS）
USA
Estonia
Helsinki（VAIMO）
Oulu（VAIMO）
● ● ● Liege 1（PFS）
Liege 2（PFS）
Sofia（PFS）
Norway Tallinn（VAIMO）
Singapore
Bangalore（PFS）
Noida（PFS）
Pune（Anchanto）
● ●
●
● Stockholm（VAIMO） ● Gothenburg（VAIMO）●
Oslo（VAIMO）
Malaysia
Kuala Lumpur
Bletchley（TCIS）
London
London（PFS）
London（VAIMO）
State of Washington
Belgium
Sweden
UAE
Thailand
Bangkok 1
Bangkok 2
UK
Vietnam
Southaven 1（PFS） ● Southaven 2（PFS） ● Colombia
Medellín（TCIS）
Bogota（Emporio）
●
●
●
●
●
●
● ● Contact Center Services
Business Process Outsourcing Services
Digital Marketing Services
E-Commerce One-Stop Services
Offshore
Sales / Business Development / Other
Tensyn … Beijing Tensyn Digital Marketing Technology Joint Stock Company / FineEX … Shanghai Heze Logistics Co., Ltd. / Magic Panda … Shandong Ya Nuoda E-Commerce Co., Ltd. /
eMnet … eMnet Inc. / VAIMO … VAIMO AB / PFS … PFSweb, Inc. / TCIS … transcosmos Information Systems Limited / Mandate … Mandate Communications (S) Pte Ltd. /
Anchanto … Anchanto Pte Ltd / Emporio … EmporioCommerce
04
05
Sales
Expansion
Research & Analytics and Consulting
Sales Expansion
transcosmos supports our client
Nurture fans and improve profit by integrating, analyzing and utilizing Big Data
companies' Sales Expansion through
Analytics Services and Consulting Services
our various outsourcing services.
Certified as Digital Marketing
Global Leader
* "Marketing BPS" survey conducted by the leading
BPO analyst firm in the United Kingdom,
established in 1998
Analytics Services and Consulting Services
CRM consultants and data scientists conduct research, analysis and implement solutions by
integrating Big Data gathered from various customer touch points. transcosmos comes up with
marketing measures, improves customer satisfaction of contact centers and business process
based on the results, ultimately contributing to increasing fan base and improving your profit.
Solve CRM and marketing related challenges
by utilizing Big Data
Support implementation and utilization of the
latest information technology
Research and Analytics Services
Solution Services
● Plan and execute the optimum research and analysis per
● Support implementation, development, and utilization of the
- Research on product & service recognition level and U & A
(Usage and Attitude)
- Digital contents access analysis and usability survey
- Promotion & campaign performance evaluation
- Customer satisfaction (CS) and Net Promotor Score
(NPS) survey
- Call monitoring and mystery call
- Customer segmentation (RFM, cluster analysis, etc.)
- Prediction model development (decision tree, logistics
regression, etc.)
- VOC analysis (call reason analysis, KPI variation factor
analysis, etc.)
● Support implementation and utilization of key research
each objective and challenge
Omni-Channel Marketing and Telemarketing
Field Services
Sales & Marketing Services
Field Services
latest BI & MA tools
and analytics tools
● Offer one-stop services for various types of data and methods
Internet Advertisement and Promotion
Smartphone
Website Development & Operation
Internet Advertising Services
Smart Device Solution Services
Web Integration Services
- Survey (postal mail, call, website, round table, visits, etc.)
- Interview and behavior monitoring
- MROC and insight community (build and operate internal
monitoring process)
- Access log and website traffic flow analysis (website,
smartphone, censor, etc.)
- Desk research and heuristic analysis
- Data mining and text mining
- Social listening
- Global research
Run data-driven, scientific PDCA cycle
Consulting Services
100% subsidiary specializes in research and analysis
● Support improving contact center operation and training
Social Media
LINE
Social Media Services
Comprehensive Service for LINE
- Diagnose contact center's current status
- Improve contact center customer satisfaction level and
quality of response
- Strategic call monitoring service, “QICTO”
- Improve inbound and outbound sales process
- Improve talk scripts and operational kits
- Improve performance evaluation system, education and training
- MO3 ® CRM optimization service
● Support development & operation of centralized DB
Omni-Channel
DMP Development & Operation
E-Commerce One-Stop
06
Omni-Channel Services
Data Management Platform Services
Global E-Commerce One-Stop Services
environment and research & analysis desk
- ID integration and name matching for multiple DB. Design
DataMart
- Support DMP (Data Management Platform) implementation
and utilization
- Support MA (Marketing Automation) implementation and
utilization
- Support BI (Business Intelligence) implementation,
development, and utilization
- Extract list, using BI and automate reporting process
- Design KGI and KPI, build and operate monitoring process
- Develop and operate process for VOC collection, analysis and
utilization. Provide education and training sessions
- Plan, develop and operate company internal monitoring process
and fan community
● transcosmos analytics overview
Over 60 consultants and data scientists collect and analyze
various data. The company supports improving customer
satisfaction and expanding sales, through combining its
extensive know-how on data with the latest IT.
● Books by transcosmos analytics
07
Sales
Expansion
Sales
Expansion
Omni-Channel Marketing and Telemarketing
Field Services
Maximize conversion by web promotion x data x omni-channel contact center
Support sales activities through face-to-face communication
Sales & Marketing Services
Field Services
transcosmos connects customer acquisition, conversion and customer relationship management process seamlessly
through integrating our operational excellence. We support client companies to expand their sales by providing the
optimum initiatives to each individual customer based on our data analysis. Through building deep customer relationship,
we also help increasing repeat purchase ratio, preventing customer churn and expanding fan base.
Our experts perform face-to-face sales promotions, customer visits and sales support
activities for our client companies to improve their product and service recognition,
and ultimately to expand their sales.
Prospect Nurturing
Lead Generation
Sales
Page
Call Approach
Request for brochures,
application for registration, etc.
Marketing research,
send samples,
test marketing, etc.
●
Google ● Yahoo!
facebook ● YouTube
Customer Relationship
Outbound & Inbound
IN
●
Gunosy
Twitter
Membership
Page
Live Chat
AdvertisementVisits
Outbound
Call
Sending
Brochure
E-mail
●
behavior analysis
Optimize creatives
DMP
Sending
Brochure
Corporate
Visits &
Proposals
SNS
Sales promotion
SNS
VOC Analysis
transcosmos
Outbound
● Plan and run promotions
Individual
● Field operations
Live Chat
Inbound
Retention & Nurture Influencer
Deal
management
Lead Generation Services
● Efficiently identify new and prospect customers from the market
by utilizing web promotion and contents page
● Maximize efficiency of attracting customers with data and ad
technology
● Approach and lure the omni-channel late majority segment as
"retargeting data", utilizing the traditional promotional channels
such as call, based on our long experience in the business
Efficiently increase level of potential with our technology
and framework by combining multiple data
Prospect Nurturing Services
● Build DMP which integrates multiple data including prospects
data collected through web promotion, customer data accumulated
in customer center and website visitor data
● Improve level of prospects by enhancing targeting performance by
combining multiple data and making accurate approach
● DMP targeting
● In & Out sales
● Run campaign
Customer visit
● In-store sales
Store
● Collect and analyze
marketing data
● Develop website
● Create catalog
Efficiently attract maximum number of leads
08
Customer
Member
ship
Common
Platform
Prospect and
user
management
Customer
Behavior Analysis
Smartphone
Deal
Management
● DMP Targeting
● Ads performance and
Digital
CRM
E-mail
Outbound
Call
Inbound
Sales
Contents
Marketing Page
Retargeting
MCM
analysis
Inbound
Main Page
●
Analog
CRM
OUT
LP
Web
Promotion
●
Conversion
● Introduce products and
services
● Close contracts and
collect payments
Sales support
● Sales activities
● Market research and
analysis
● On-site investigation
and status survey
● Outbound and inbound
operations
● DMP targeting
● Run campaign
● Form community
Offer the optimized conversion measures to each
individual customer by utilizing omni-channel
Conversion Services
● Perform "one-to-one closing" by utilizing optimized contact
channel for each customer, such as call, e-mail and chat
● End-to-end operational process from acquiring customers,
turning them to members to winning conversion through
integrating transcosmos's operational excellence. Offer
performance-based charge model as an option which commits
to the ultimate business performance of the client companies
Activate new customers
Customer Relationship Services
● Provide a framework for customer analysis, communication and
repurchasing. The framework covers services ranging from
understanding potential customer needs, activating customers
to executing retention measures to prevent customer churn
● Maintain continuous relationship through having communication
with customers via various channels. Support creating new
relationships by sharing performance ratings via social media
Support in-store campaigns and sales activities
Sales Promotion Services
● Plan and execute in-store promotions to improve product and
service recognition
● Support in-store sales and field operations
● Collect marketing data through sampling and questionnaires
● Develop website and catalog for campaign and analyze
collected marketing data (optional)
Comprehensive support for corporate clients'
sales process
Sales Support Services
● Our experts support end-to-end sales process from taking
appointments, visiting customers, negotiating deals, performing
demonstrations to processing orders
● Improve efficiency of sales process all the way to closing deal
by conducting market survey, key person research, needs
research, generating leads and taking appointments, leveraging
our contact centers
Visit individual customers and provide services
on behalf of client companies
Customer Visit Services
● Visit individual customers and provide services such as
introducing products and services, closing contracts, collecting
payments, conducting on-site investigation and status survey
● Outbound and inbound support utilizing our contact centers
and prioritize customer visits (optional)
09
Sales
Expansion
Sales
Expansion
Smartphone
Support client companies' promotional strategy by utilizing the latest ad technology
Provide one-stop services to support smart devices
Internet Advertising Services
Smart Device Solution Services
With our cutting-edge solutions utilizing the latest ad technologies and our service operational
framework leveraging 4 ad operational bases in Japan, transcosmos provides global support
for businesses to handle marketing activities that have become ever more complicated due to
the diversified devices and media, along with the evolution of ads technology.
Provide one-stop services ranging from planning, development, verification to operation of
website and applications for smart devices such as smartphone and tablet. We solve client
companies' business challenges with our extensive and proven development capability.
Plan
Communication
Strategy
Media Planning
Operation
Analysis
Display Advertisement
Data Analysis
Social Ad
Ad Creative
Ad Technology
Global (Inbound)
Performance Verification
to Optimization
Communication Strategy
Development to Operation
App Marketing
SEM
Analysis
Reporting
Optimization
Operation
and
Maintenance
Design
Total
Service
Production
and
Development
Verification
E-commerce apps
Membership card
apps
• Push notification
• Photo indexed search
• Voice search
• Coupon delivery
• Store visits detection
• GPS link
Product information
apps
Customer support
apps
• Promotion
linked with commercial and
back ground music
• AR
• Camera OCR
• Free IP phone
• E-application
• Booking management
system
HOT
ITEM
Comprehensive Solution Leveraging the Cutting-Edge Technology
Support end-to-end promotional process
from planning to analysis
Provide one-stop support for customer acquisition,
analysis and profit making for apps
Social Ad
Apps Marketing
● Propose the optimum solution for challenges facing each
customer when running Facebook, Twitter or LINE promotions.
Our dedicated team, well-versed in social media operation
and social ads, supports client companies to run social
promotions based on the analytics data
● Propose the optimum method for solving business challenges
such as increasing installs and expanding sales. Our dedicated
team provides comprehensive apps marketing support ranging
from media planning, operation, ad performance analysis to
user and apps behavior analysis by utilizing DMP to maximize
apps revenue
Technology-based marketing strategy and PDCA cycle
Ad Technology
● Optimize deliverability and targeting by programmatic media
buying focusing on DSP. Analyze data and optimize customer
communication by utilizing DMP
Develop operation plan and strategy for search engine
(SEM and SEO)
Search Engine Marketing
● SEM (listing ads) and SEO (Search Engine Optimization)
specialists develop operational plan and strategy, making full
use of the latest ad technology. Maintain high-quality services
with the largest-scale operational framework in Japan
Native Application
Development Services
● Across all industries and purposes, transcosmos develops
apps that solve customers' business challenges ranging from
O2O, e-commerce, finance related to business apps
● Provide end-to-end support from UI and UX designing,
development considering security and vulnerability, to
maintenance after release
● Develop apps that link with other systems and servers, in
addition to the links to smartphone specific features such as
GPS and camera
Data Analysis
● Provide data-driven marketing support. Our dedicated team
provides support for KPI setting, implementation and analysis
reporting, using analytics tools such as Google Analytics and
“DoLPhin”, our unique LP optimization package, and DMP
Support media strategy focusing on smartphone
Display Ad
● Develop media strategy for video and infeed ads focusing on
smartphone while fully considering customer touch points. Our
dedicated team which consists of 150 media and SEM planners
supports solving the challenges customer faces
Web promotion targeting foreign visitors mainly
from Asia to Japan
Provide creative initiatives based on ads
Global (Inbound)
Ad Creative
● Propose localized marketing strategy best suited for each
market which only transcosmos can deliver, leveraging our
global bases, as well as prominent local media, DSP and
ADNW, including social media
10
Perform quantitative and qualitative analysis on
challenges in website, apps and social
One-stop support from contents planning to development
Improve operational efficiency and prevent risk
through digitalization
Tablet Solution Services
● Electronic application via tablet
- High security environment that is used for credit card
applications
- 7 days a week support available
- Support tablet purchases
Execute optimum marketing for smartphone users
O2O Marketing Services
Offer web apps similar to native apps
Web Application
Development Services
● Offer native apps specific features such as push notification
and offline operations with web apps
● The services reduce development cost and operational workload
since web applications do not require development per device
or per OS. No application testing required
● Marketing platform "OFFERs" and shopping mall smartphone
app "Gotcha!mall" strongly support attracting customers,
driving customer visits as well as improving customer
behavior analysis capability
● Cross-analysis from ticketing to in-store and e-commerce coupon
redemption. Available for events and in brick-and-mortar,
regardless of duration or scale of the campaign
● Easy redemption by physically stamping on smartphone.
Best suited for stamp rally and large-scale events
● Provide unique creatives operation services for various ads
creatives including infeed ads. Our services include creating
contents using psychology, performing verification based on
statistics as well as improving operational efficiency
11
Sales
Expansion
Sales
Expansion
Website Development & Operation
Social Media
Provide one-stop service ranging from setting website strategy, developing and
operating the website to performing verification
Maximizing the value of social media
transcosmos provides end-to-end support for our client companies' website with the largest development framework
in Japan. Leveraging our know-how accumulated through extensive records of developing websites for over 600
companies every year, we deliver effective and competitive websites. Furthermore, we support our client companies
to enter e-commerce market in the U.S. and Europe, partnering with Vaimo, an European e-commerce system
solutions company which has developed e-commerce website for more than 400 companies.
transcosmos leads our client companies to succeed in utilizing social media.
Our professionals in each area work as a team and provide support, ranging from consulting,
application development, marketing and promotion, operation and monitoring to research and analysis.
Website Integration Services
● Research
and analysis
● Clarify challenges
● Develop communication strategy
● Develop website strategy
● Develop system strategy
Develop Strategy
● Website
Verification
Multi device
compatibility
Stockholm
Oslo
Gothenburg
Helsinki
Tianjin
Oulu
Tallinn
Copenhagen
Sapporo
Kiev
Tokyo
Osaka
Nagoya
Fukuoka
Okinawa
Pretoria
Jakarta
and use guideline
and apply operational design
● Renew website
● Maintain and update system
Manila
Ho Chi Minh
● Develop
● Develop
Operation
Support developing website and systems
to maximize performance
Website Development Services
● Plan, design and create page flow and contents optimum
for clients' business requirements, leveraging our diverse
know-how and the extensive proven records of developing
websites for over 600 companies every year
● Develop websites that are compatible with variety of devices
with different screen sizes while balancing usability and
operational efficiency
Contracted
production bases
Onsite production bases
● Make
concept
● Planning
● Define
requirements
website
● Design system
● Designing
● Coding
● Programming
● Verification
12
Research
&
Analysis
Social Media
Services
Comprehensive service for LINE
Provide comprehensive service for LINE
ranging from opening and operating
LINE official accounts, customer support
to CRM strategy
Marketing
Promotion
Social media ads
Create campaigns
Initiatives to build engagement
Operation
&
Monitoring
Support social media implementation process
Website Operation Services
Consulting Services
● Improve operational efficiency and reduce cost through developing
the optimum operational framework for client companies, with
combining onsite, nearshore, offshore and contracted bases
- Consulting service for operation
Support restructuring operational process and framework
to centralize operational processes and to maximize the
value of the website
Realize efficient operation in Japan and abroad, leveraging
Adobe Marketing Cloud
System Implementation Services
Website Analysis Services
● Propose the optimum analytics methods such as access log
analysis, user research and usability survey, based on the
objective
- Support leveraging Google Analytics
Propose the optimum methods to measure data and to
operate the website in order to achieve the objectives, through
implementing Google Analytics and conducting detailed
diagnoses on the current settings
Provide HubNami, a tool which benchmarks
and reports other companies' social media
operations
Shibuya Social Media Center
Operate website with high cost performance
Visualize challenges facing website, utilizing our extensive
proven records in developing and operating websites
- Develop e-commerce system
Of fer all-in- one ser vice ranging from proposing and
developing domestic and global e-commerce website to
operating website infrastructure
● Integrated e-commerce platform
“transcosmos eCommerce HUB”
● Global standard platform “Magento”
Create basic contents
Develop and maintain application
Link with owned media
● Design
Solve client companies’
business challenges regardless of industry or scale
- Implement CXM solution
As a certified partner of various tools, we select the
optimum solution from extensive solution sets which is best
suited for each of our client companies and implement the
solution to deliver the best customer experience
Contents
Creation
&
Application
Development
Consulting
Social analysis desk
Ad-hoc analysis
- Center operation
Based on the operational design, build the optimum operational
framework, leveraging nearshore and offshore bases
● Our experienced staff support implementing the optimum
solutions such as CXM solution, CMS, CRM and e-commerce
system
Initial development design
Operational design
O p t i m i z e Fa c e b o o k a n d I n s t a g r a m a d s
operation through leveraging "social gear
Ads+", the PR management system
Developmen
t
analysis
● Collect and analyze log
● Verify total performance
● Develop website
improvement plan
● Develop operation
improvement plan
Social Media Services
Operation
Monitoring and reporting
Research community
● Provide end-to-end support for social media marketing process
from planning, designing, operation to verification.
Develop various basic tools such as operating documents
and guidelines
Create close interaction through posting and monitoring
contents on behalf of client companies
Operation and Monitoring Services
● Build engagement with fans through making our dedicated
facilitators write, post, monitor and reply to comments on behalf of
the client companies
● Assure safe and secure operation with putting team monitoring
system in place
Create contents and develop & maintain application
Contents Creation and
Application Development Services
● Effectively showcase products, services and activities on social
media through reflecting client companies' visions and values in
the creatives
● Develop and maintain social media and mobile application
based on the client companies' objectives and needs
Provide comprehensive support ranging from promotion
planning to performance evaluation
Marketing and Promotion
Support Services
● Provide active support through cooperating with contact centers
and utilizing FAQ page
● Benchmark competitors' social media operations using "HubNami",
and provide graphical reporting interface
Analyze big data and promote leveraging it for
marketing activities
Research and Analysis Services
● Design rules for collecting Voice Of Customer (VOC) data
from social media and perform text mining
● Perform analysis as needed and combine the results. The
services include data mining on customer DB and POS data,
website and SNS access log analysis, and text mining on
VOC accumulated in contact centers
● Leverage the results and drive PDCA cycle through providing
client companies with analysis results
● Earned of ficial Facebook Marketing
Partners badge in two specialties such
as “Community Management” and “Ad
Technology”
● Provide sophisticated Facebook operational support, leveraging
Facebook insight data as well as ad distribution and optimization
services through utilizing “social gear Ads+”, the Facebook
ads operation service
13
Sales
Expansion
Sales
Expansion
LINE
Omni-Channel DMP Development & Operation
Provide end-to-end support to make the most of LINE services
Support sales expansion through integrating and leveraging omni-channel data
Comprehensive Service for LINE
Omni-Channel Services
Data Management Platform Services
transcosmos provides one-stop service for LINE, ranging from opening and operating
LINE official account, setting up LINE-based customer center, running one-to-one sales
marketing promotion to developing and executing CRM strategy.
LINE-based Promotion
LINE Official Account
Sponsored Stickers
Brick-andMortar Store
BUSINESS
CONNECT
100
API
Others
Friends
Good Friends
Customers
*
LINE Business Connect
Advertising
Real Friends
Best Friends
E-mail Delivery
System
DMP
CMS
E-mail
Website
Purchasers
Fax and DM
Contact
Center
Phone
Non-purchasers
Social Media
Increase friends!
Deepen and grow friendship!
Send valuable
information to friends!
Convert friends to fans!
On-Demand
Printing
Website
Customer data + LINE
LINE
LINE
Open official account
Send sponsored stickers
Run gift campaign
Membership registration to
business’s smartphone website
Business
DB
Connect Business DB with
friend’s LINE account
Send segmented coupons
and recommends
E-mail
LINE
One-to-one customer support
Deliver ads to customers that only LINE can reach
Official LINE Account Development
and Operation Services
LINE-based Promotion Services
● Provide end-to-end support for operating process ranging
from writing posts, making creatives for landing page and
rich messages, monitoring to analysis
● Develop effective and efficient ad operating methods by closely
sharing information with LINE Corporation. Propose the
optimum menu and plan for each business that match with
its customer approach
● Maximize ads performance based on our proven records in
creating and testing infeed creatives
● Our dedicated social media ad team makes proposal based
on its know-how and experience
Improve business’s brand image and win fan base
LINE Sponsored Stickers and
Direct Stickers Services
● Our dedicated design team for LINE stickers delivers attractive
stickers based on an extensive record in creating various
popular stickers
● Develop attractive stickers to use on talk screen. Our dedicated
team designs the stickers, paying full attention to the details of
the pause and movement of the characters, as well as
performing analysis on user mind and situation where stickers
will be used
● The services include designing original characters
Joint Venture between transcosmos and LINE
One-to-one marketing via LINE talk
LINE Business Connect Services
● Deliver recommends and coupons that fit the friend’s profile
through segmenting friends of business account
● The services include customer support using operator and auto
reply over LINE
● Realize one-to-one, interactive communication between business
and its users through integrating our client companies’ system
with LINE
● Provide diverse solutions and services that build better
relationship between business and its users, leveraging
LINE’s platform and user base and transcosmos’s sales and
development capabilities
● Aim for setting de facto standard for new communication
channel between business and its customers
Contact
Center
Fax and DM
O2O
Brick-andMortar Store
DSP
Advertising
(Visit store but do not make purchase)
Non-customers
(No store visits)
Develop loyal customers
with personalized customer
communication
(as of June 2016)
Operate the largest number of accounts in Japan
● Create communication and delivery designs that match with
the business’s customer approach based on our extensive
operational records
Loyal customers
Support omni-channel initiatives to meet customers'
changing purchasing methods
Develop environment for integrating users'
omni-channel behavior data
Omni-Channel Planning Services
DMP Development Services
● Execute smartphone-based initiatives that connect online and
offline, utilizing O2O tools including tools that drive store visits
Provide one-stop support for developing and
operating various channels
Omni-Channel Development and
Operation Services
● Provide end-to-end support from developing apps, setting link
to the integrated e-commerce platform "transcosmos
eCommerce HUB", to developing operational framework,
which enables high-speed PDCA cycle for each initiative
* Please refer to page 16 for more details.
● Develop private DMP, a centralized management platform
which manages customer data, internet ad data, website
history, purchase history and contact center data per each
user
● Develop private DMP with leveraging Google Analytics
Support omni-channel customer analysis
DMP Analysis Services
● Perform customer analysis and create customer segmentation
model, using private DMP data
Support using DMP for marketing
DMP Application Services
Accelerate Omni-Channel marketing in Japan and ASEAN
● Realize personalized customer communication by directly
linking private DMP data with internet ads, website, direct
marketing and smartphone apps
Omni-Channel Marketing Systems
● 605 Google Analytics Individual Qualification (GAIQ) certified
members, the global No.1 level
(as of May 2016, according to transcosmos research)
● Promote store visits by sending offers to smartphones
Deliver, manage and analyze one-to-one offer (coupons and
recommends) to smartphones
● Offer shopping mall smartphone app "Gotcha!mall" in Japan
and ASEAN countries
Promote "visit, purchase and re-visit" from smartphone
using the capsule toy (mini vending machine) gimmick
*Oracle and Java used here are registered trademarks of Oracle Corporation, its subsidiaries and affiliated companies in the United States and other countries.
14
Other company names and product or service names used here may be trademarks or registered trademarks of respective companies.
15
Sales
Expansion
As the leading e-commerce outsourcer, transcosmos won
2 Gold certifications and 2 Silver certifications from TMALL,
the largest e-commerce shopping mall in China.
Global Certification: Apparel and Baby item categories
Silver Certification: Commodities and Automobile categories
Sales
Expansion
High Performance Award
-- eBay Korea
E-Commerce One-Stop
transcosmos supports our client companies' overseas business development
transcosmos provides e-commerce one-stop service ranging from sourcing, operation to
sales in 45 countries including Japan, Europe, the United States, China, South Korea, ASEAN,
India and Latin American countries according to the client companies' e-commerce and brand
strategy.
Client
Company
Sourcing
Operation
Consumer
Sales
E-Commerce One-Stop Center
Number of members: 8.5 million
Japan's e-commerce mail ordering website
Japan
Strength of One-Stop Center：Operational Excellence
transcosmos realizes seamless communication in operational processes and improves
"Operational Excellence" by centralizing e-commerce operational functions in one-stop center.
We execute "Real-Time Marketing" to streamline sales and marketing processes to expand client
companies' sales in this dynamic market while rapidly improving operation from consumers'
perspective to optimize "Customer Experience”
E-commerce website
with collection
of masterpieces
Photo Shooting Area
China
Cross-border
e-commerce
website targeting
Japanese market
E-commerce website
for Japanese Sake.
Delivers Sake,
Shochu (distilled spirits)
and other Japanese drinks
around the globe
China's largest e-commerce mall
E-Commerce Website
Development and Operation Area
Cross-border e-commerce websites targeting Chinese market
Company A
Research and Analysis Area
Merchandise Sorting
and Storage Area
Customer Care Area
China's largest
apparel e-commerce
support company
China's major e-commerce retailers
Web Promotion Area
Picking and Packing Area
Receive
merchandise
South Korea
Order Taking and Inventory
Management Area
Gift
Processing
Area
Merchandise
Receiving Area
Cross-border e-commerce
website targeting South Korean market
South Korea's largest
e-commerce mall
Vietnam
Philippines
Number of members: 3 million
The Philippines' largest
daily deal e-commerce website
Vietnam's largest daily deal
e-commerce website
Company B
Returned
Merchandise
Storage Area
Japan
Merchandise
Sizing Area
Kita-Kashiwa
E-Commerce
One-Stop Center
Ship merchandise
Malaysia
Thailand
Shipping Area
E-commerce website linked
with ASEAN's largest
e-book store
with 6 million members
Number of stores: 6,500
Malaysia's largest e-commerce mall
USA
EU
China
Singapore
Argentina
Singapore
Indonesia
Major e-commerce retailers in ASEAN
Indonesia's largest apparel e-commerce website
Company C
India
Delivers superior
and attractive
Japanese products
to global market
16
India's two largest e-commerce retailers
Argentina Colombia
Chile
Latin America's
Latin America's
Latin America's
e-commerce largest e-commerce
leading
one-stop services
marketplace
e-commerce
Uruguay
company
retailer
17
Sales
Expansion
Sales
Expansion
E-Commerce One-Stop
Service Coverage
Global E-Commerce One-Stop Network
transcosmos secures sales space in major e-commerce malls, websites and retailers around the world by
aggressively partnering with and investing in players focusing on growing e-commerce market. transcosmos
provides client companies' products and services in 45 countries around the globe by closely working together
with prominent local e-commerce outsourcing companies.
Philippines
South
Korea
South Korea's
largest e-commerce mall
Cross-border
e-commerce website
targeting South Korean market
Japan
Japan's e-commerce
mail order website
E-commerce website
with collection
of masterpieces
The Philippines' largest daily deal
e-commerce website
Sweden
Japan
Thailand
India
China
Philippines
North
America
USA
Canada
Latin
America
Argentina
Chile
Asia
website targeting
Japanese market
E-commerce website
for Japanese Sake.
Delivers Sake,
Shochu (distilled spirits)
and other Japanese
drinks around the globe
European e-commerce
system solutions company
Europe
UK
Germany
Italy
Holland
Finland
Norway
Belgium
Austria
Ireland
Romania
Bulgaria
Slovenia
Estonia
Cyprus
Czech Republic
USA
Wholesales and distribution company
targeting major Chinese e-commerce retailers
The leading e-commerce
one-stop services company
in Europe and the United States
India's largest e-commerce retailers
China's major e-commerce retailers
Malaysia
China's largest apparel
e-commerce support company
with 6,500 stores and 2 million members
France
Sweden
Switzerland
Greece
Hungary
Lithuania
Malta
Croatia
Spain
Denmark
Poland
Portugal
Luxembourg
Latvia
Slovakia
Colombia
Uruguay
Vietnam
Latin America's
e-commerce one-stop
services company
Vietnam's largest daily deal
e-commerce website
Thailand
with ASEAN's largest e-book store
with 6 million members
Uruguay
Chile
websites targeting Chinese market
Colombia
Argentina
India
China
South Korea Indonesia Vietnam
Singapore Latin America's
largest e-commerce
marketplace
Singapore
Delivers superior and
attractive Japanese products
to global market
E-commerce fulfillment company,
having sales channels with e-commerce
retailers in Singapore, as well as
in India and ASEAN countries
Drives store visits by sending
offers to the user's smartphone
Major e-commerce
retailers in ASEAN
Offers "Gotcha!mall", shopping mall
Smartphone app, in Japan and ASEAN
Latin America's leading
e-commerce retailer
Sells and operates Facebook
and Instagram ads around the globe
China's e-commerce
China's e-commerce fulfillment
and distribution company
China's leading digital agency
18
Indonesia
Indonesia's largest apparel
e-commerce website
Delivers one-to-one offer
(coupons and recommends) to user's
smartphone. Manages and analyzes
the campaign performance
Promotes "store visit, purchase, and re-visit"
via smartphone using the capsule toy
(mini vending machine) gimmick
Optimizes Facebook and Instagram ads,
utilizing "social gear Ads+",
the ad management service
19
Sales
Expansion
Sales
Expansion
transcosmos Group's Global E-Commerce Platform
Top-class E-Commerce One-Stop Service
in Europe and the U.S.
Integrated E-Commerce Platform
transcosmos eCommerce HUB
Seamlessly integrates all systems required for e-commerce business
and link them real time. Moreover, our eCommerce HUB flexibly
responds to client companies' diverse needs by closely coordinating
with logistics, payment, adver tising and various other related
services.
Store Front
System
Process
Management
System
Integration of
Omni-Channel
Marketing Engine
Integration of
Payment System
System Linkage with Domestic and
Foreign Distribution Companies
Japan Post
Yamato Transport
Warehouse
Management
System
Order
Management
System
European E-Commerce
System Solutions Company
China's E-Commerce
System Solutions Company
Shopex
VAIMO
VAIMO specializes in e-commerce solutions development
for "Magento". Since its formation in 2008, the company
has launched over 400 e-commerce websites. VAIMO has
received the leading e-commerce solution partner award in
EMEA region by Magento. The company owns sales and
development bases in Sweden, the United Kingdom and
South Africa and develops nearly 100 websites annually for
client companies in the Western market.
Shopex is the leading company driving China's e-commerce
technology. Since its foundation in 2004, the company has a
track record of implementing nearly 1.5 million e-commerce
solutions and systems. Shopex owns the top class share in
e-commerce storefront system market in China.
transcosmos Provides
E-Commerce One-Stop
Services
Sell on transcosmos's
Local E-Commerce Website
transcosmos Distributes
and
Sells Corporate Clients'
Products through
transcosmos's
E-Commerce Channel
Sell on transcosmos's Cross-Border
E-Commerce Website
For the Japanese Market
transcosmos sells client companies’ products via our e-commerce channels such as “Nihon Chokuhan”, “Fujimaki
Department Store”, “SPACE 879” and "Saketora", in addition to providing one-stop services ranging from market
research and analysis, e-commerce website development and operation, web promotion to fulfillment.
Local
Sell on
transcosmos's
Local E-Commerce
Websites
Cross
Border
Sell on
transcosmos's
Cross-Border
E-Commerce
Websites
Provide one-stop services ranging from research and analysis,
e-commerce website development and operation, web promotion
to fulfillment
Japanese e-commerce mail order website
Offers client companies' products
through mail-order service and
e-commerce to 8.5 million members
E-commerce website with collection of masterpieces
Sells attractive Japan-themed
products only available here.
Cross-border e-commerce website targeting Japanese market
Cross-border sales of Europe and
the U.S. brand products
in Japanese market
Consumers
Client Companies' Products
20
Local
Sell on transcosmos's E-Commerce
Wholesale and Local E-Commerce
Retailers Through Distribution
Cross
Border
Local
transcosmos has been certified as the first Japanese
"Magento Gold Solution Partner", a partner well-versed in
providing implementation supports, including e-commerce
website planning, design and development, and operation on
"Magento", the e-commerce platform used on over 250,000
online stores around the globe.
transcosmos will work on planning, design and developing
e-commerce storefront and systems to build multi-language
e-commerce websites, leveraging our global offices in the
Philippines, Indonesia and Vietnam.
Furthermore, we will support e-commerce website operation,
leveraging the know-how which VAIMO has gained through
implementing and operating "Magento" for 400 websites.
Sell on Local E-Commerce Mall &
Sell on Client Company's Local
E-Commerce Website
Local
Sell on Local E-Commerce
Mall & Sell on Client
Company's Local
E-Commerce Website
transcosmos Wins the First
"Magento Gold Partner" Certification in Japan
Local
Consumers
Digital Apply
System
Integration of Email
Marketing Engine
PFSweb, the leading e-commerce one-stop service
company in the United States, offers one-stop service
ranging from back-office services including fulfillment,
customer suppor t and payment processing to
promotional services. PFSweb formed a partnership
with Demandware, and has a track record of providing
ser vices for over 40 companies. The company also
p r ov i d e s e - c o m m e r c e s o l u t i o n s u t i l i z i n g O r a c l e
Commerce, Magento, SAPhybris and IBM WebSphere
Commerce.
One-stop e-commerce service variation optimized for e-commerce market of each country. Clients can
expand their e-commerce business in various ways based on their needs such as starting e-commerce
business by itself, cross-boarder e-commerce from Japan and commissioned sale through transcosmos's
e-commerce channel.
Marketing
Automation
System
Cooperation with Domestic and Foreign E-Commerce Malls
Call Tracking
System
PFSweb
(For Different Countries and Regions)
E-commerce website for Japanese Sake
Delivers Sake, Shochu (distilled spirits) and other Japanese drinks around the globe
Delivers superior Japanese Sake
to consumers in Japan and abroad
21
Sales
Expansion
Sales
Expansion
For the Chinese Market
China
ASE AN
transcosmos has been providing services in China for 20 years, accumulating vast experience with e-commerce
operation records for over 50 companies. Through strong partnership with major Chinese businesses, we
support our client companies' e-commerce business expansion, considering Chinese culture and characteristics.
transcosmos supports clients' e-commerce business entry into ASEAN markets, with strong partnership with top
players in the market and our know-how accumulated by local subsidiaries in Thailand, Indonesia, Vietnam, the
Philippines, and Malaysia.
Local
to fulfillment
Local
Sell on Local
E-Commerce Mall &
Sell on Client
Company's Local
E-Commerce Website
transcosmos has received Gold certification
in apparel and baby goods division, Silver
certification in bag and shoes division. We are
the only company which received 4 certifications
Local
Wholesales and distribution company for major Chinese e-commerce retailers
E-Commerce Wholesale
and Local E-Commerce
Retailers Through
Distribution
transcosmos distributes our client companies'
products, focusing on cosmetics, to e-commerce
retailers such as JD.com, Jumei and Yihaodian
Cross
Borde r
www.hotdeal.vn/ha-noi/
Cross-border sales of client companies' products
to Chinese market
E-commerce system
solutions company,
having 1.5 million
implementation records
China’s top 3 media
buying digital agency
Local
www.lelong.com.my
Sell on
transcosmos's
Cross-Border
E-Commerce Websites
South Korea's largest e-commerce mall
transcosmos has received "High Performance
Award" from eBay Korea, operating company
of Gmarket, for our contribution to overseas
sales business for Gmarket, South Korea's
largest online shopping mall
Cross-border e-commerce websites targeting South Korean market
Offers easy access to the latest Japanese
brand products, using South Korea's payment
system. Provides overall customer support
services
Local
E-Commerce Wholesale
and Local E-Commerce
Retailers Through
Distribution
Consumers
Client Companies'
Products
Sell on Local
E-Commerce Mall &
Sell on Client
Company's Local
E-Commerce Website
Lelong.my sells client companies' products on e-commerce
mall which has 6,500 stores with 2 million members
berrybenka.com
to fulfillment
Ookbee MALL sells client companies' products through
transcosmos's unique sales channels capitalizing on
ASEAN's largest e-bookstore "Ookbee" users
For the South Korean Market
transcosmos has been providing contact center, direct mail and filed services, as well as e-commerce one-stop
services, to over 100 major companies in South Korea for 14 years. Now, we are the largest independent BPO
vendor in South Korea.
22
www.ookbeemall.com
Sell on
transcosmos's
Cross-Border
E-Commerce Websites
BERRYBENKA sells client companies' products on
which carries over 500 brands
E-commerce fulfillment company having sales channels with
e-commerce retailers in Singapore as well as India and ASEAN countries
E-commerce fulfillment company with sales channels to e-commerce retailers
in various parts of ASEAN, including Flipkart and Snapdeal, India's two major
firms, and Lazada and Qoo10, the ASEAN's leading retailers
www.ﬂipkart.com
Cross
Borde r
Consumers
Major Achievements in China
HOTDEAL sells client companies' products on the
Vietnam's No.1 daily deal website which has around 3.1
million unique monthly users and 2.5 million members
E-commerce website linked with ASEAN's largest e-book
store with 6 million members
Sell on
transcosmos's
Local E-Commerce
Websites
China's largest apparel
China’s e-commerce fulfillment and
e-commerce support company
distribution company, covering
Offers O2O initiatives by connecting
almost entire mainland China
online store with brick-and-mortars
MetroDeal sells client companies' products on the
Philippines' No.1 daily deal website which has 3
million e-mail members
Vietnam's largest daily deal e-commerce website
Cross-border e-commerce websites targeting Chinese market
Sell on
transcosmos's
Cross-Border
E-Commerce Websites
Cross
Borde r
The Philippines' largest daily deal e-commerce website
www.metrodeal.com
transcosmos Group's E- Commerce Outsourcing Companies
South Koria
Thailand, Indonesia, Vietnam, Philippines, Malaysia, Singapore
Provide one-stop services ranging from research and analysis, e-commerce
website development and operation, web promotion to fulfillment
Local
Consumers
Sell on Local
E-Commerce Mall &
Sell on Client
Company's Local
E-Commerce Website
For the ASEAN Market
www.snapdeal.com
www.lazada.sg
www.qoo10.sg
Cross-border e-commerce websites targeting ASEAN market
Cross-border sales of client companies' products into ASEAN market
23
Sales
Expansion
Sales
Expansion
Cross-Border E-Commerce
Services for Europe and the U.S. Markets
USA
EU
transcosmos provides support for client companies' e-commerce business entry into Europe and the U.S. market, with a strong partnership with
PFSweb, the e-commerce one-stop service company which has operational experience with over 150 companies in Europe and the U.S. , and
VAIMO, the e-commerce system solutions company having experience of designing e-commerce websites for over 400 companies.
Provide one-stop services ranging from research and analysis, e-commerce website
development and operation, web promotion to fulfillment
Consumers
Client
Companies'
Products
Sell on Local E-Commerce Mall &
Sell on Client Company's Local E-Commerce Website
Local
Cross-border e-commerce market value was 119.9 billion yen in FY 2013; in 2020, it is expected to exceed the
maximum of 876.6 billion yen, which is 7.3 times as much (from "FY 2013 Market Research pertaining to
Electronic Commerce Business" by Ministry of Economy, Trade and Industry). In addition, due to the popularity
of internet and improvement of logistics infrastructure in ASEAN countries as China Plus One, the ASEAN
market is expected to grow rapidly.
transcosmos's Cross-Border E-Commerce Channel for Japan, Europe, the United States, China, South Korea, and ASEAN Markets
transcosmos provides cross-border e-commerce websites for Japan, Europe, the United States, China, South Korea, and
ASEAN market and sells high-quality products to local consumers
transcosmos Group's E-Commerce Outsourcing Companies
The leading e-commerce one-stop services company
in Europe and the U.S.
European e-commerce
The largest company in e-commerce one-stop service industry in the United States,
listed in NASDAQ. In addition to providing fulfillment service with its own warehouse
and back-office services such as customer support and payment processing, the
company provides wide range of services from developing e-commerce systems to
system operation for over 150 client companies. The total working space is
approximately 193,000 square meters, equivalent of approximately 4.1 times the size
of Tokyo Dome which boasts the largest seating capacity in Japan.
A Swedish e-commerce system solutions
company with a track record of developing
e-commerce website on "Magento", the
global standard open e-commerce platform,
for over 400 companies. The winner of 2015
EMEA (Europe, Middle East and Africa)
E-Commerce Partner Of The Year Award.
Japan to China
Japan to Vietnam
Japan to ASEAN
Japan to South Korea
Japan to
the Philippines
Japan to Global
Japan to Singapore Europe to Japan Europe to China
Major Achievements in Europe and the U.S.
●
Leverage transcosmos's local subsidiaries that are well-versed in local business practices to sell client
companies' products
transcosmos executes sales expansion initiatives by sourcing the products that meet the needs of the local market and using effective
branding and marketing methods, by fully understanding each local market
Provides comprehensive support
for VAIMO brand PC to enter the
U.S. Market
●
Pipeline with major local sales channels
transcosmos expands sales volume via multiple sales channels by utilizing major local cross-border e-commerce sales channels in
addition to its own cross-border e-commerce sales channels
●
International distribution utilizing e-commerce one-stop center
transcosmos performs international logistics business at its e-commerce one-stop center. We provide the optimum logistics service for
consumers around the globe, leveraging our specific know-how on international logistics (customs, laws and regulations, delivery scheme,
etc.)
Exclusive distribution rights for
"SIXPAD" in Europe
●
Business operations for cross-border e-commerce business
transcosmos provides wide-ranging services from e-commerce website development and operation, order management, customer
support to international distribution at one-stop, based on its business know-how on international e-commerce operation
Services for Latin America Markets
Argentina
Chile
Colombia
transcosmos's Cross-Border E-Commerce Business
Uruguay
Local
www.mercadolibre.com
www.linio.com.ar
Latin America's largest
e-commerce marketplace
Latin America's leading
e-commerce retailer
Latin America's e-commerce one-stop service company, providing services
in Argentina, Chile, Colombia and Uruguay, including store opening support
on MercadoLibre, Latin America's largest e-commerce marketplace and
LINIO, the leading e-commerce retailer in the region.
Major Achievements in Latin America
Consumers
Client Companies'
Products
Latin America's e-commerce one-stop service company
中南米での主な実績
Domestic
Market
Sell through Local E-Commerce Retailer via
transcosmos's E-Commerce Wholesales / Distribution Channel
Production
Product
Sales
Cross-Border
E-Commerce
Website
Management
Client Company:
Manufacturer
Sales
Company
Production
Factory
Warehouse
Product Seller
Sales Agreement
Seller
Warehouse
24
Overseas
Market
Product Supplier
Consumer
Cross-Border E-Commerce
Sales Channels
Orders
Delivery in Overseas Local Market
Bonded Zone &
Free Trade Zone
Free Trade Customs
Zone
Office
25
Cost
Reduction
Back-Office for Human Resources, Accounting and Sales depts
transcosmos supports our client
Cost Reduction
companies' Cost Reduction through
our various outsourcing services.
Optimize operational cost through improving internal processes for indirect tasks
Back-Office Services
transcosmos supports shifting internal resources to core tasks by optimizing process
and cost of various indirect tasks, including mission-critical tasks.
Sourcing
Management
Payment
Management
Client Company
Payment
Brand
Management
Dealership
Management
Sales
Confirmation
Payroll
Order
Management
Purchasing
Management
Outsourcing
Management
Administration
Product
Management
Customer
Support
Optimize process and cost of mission-critical tasks
Corporate Back-Office Services
Engineering Services
● Optimize cost by leveraging shared services and offshore
and nearshore BPO centers
● Realize further cost reduction in client companies' subsidiaries
and shared departments
● Support ID verifications and system registration for obtaining
"My Number" under secure environment
Support Desk,
System Operation & Maintenance and IoT
Insurance
Payment &
Screening
Building Infrastructure Services
● Provide comprehensive back-office support for corporate
functions such as accounting, human resources and
administration departments
Machine Designing, Built-In Development and
Back-Office for Design & Production
Information
Systems
Document Solution
New Contract
Housing & Construction Designing,
Construction Back-Office and
BIM Implementation Support & Operation
Human
Resources
Application
Management
Production
Management
SCM Back-Office Services
Accounting
Corporate Back-Office
Ordering and SCM
Sales Back-Office
Back-Office for Human Resources,
Accounting and Sales depts
Sales
IT Outsourcing Services
Wide range of support for incidental and indirect
operations of marketing and sales activities
Sales Back-Office Services
● Provide comprehensive back-office support for sales
related tasks
Efficiently support creating various
documents under the secure environment
Document Solution Services
● Services for insurance industry
Provide comprehensive back-office support for signing new
contracts, maintaining registered data and collecting payments
Provide high quality, affordable services to digitalize medical
certificates and medical check-up forms by utilizing client
companies' system
● Services for credit cards, credit sales, and leasing industry
Our dedicated team supports end-to-end process from
application (including credit and error checking) to
cancellation with a short delivery time by utilizing our
operational system, which is built on our proven know-how
● Services for distribution industry and new businesses
Provide comprehensive back-office support for registration
and data maintenance* process for loyalty membership cards
and new power providers
* Data maintenance: Procedures to update registered information such as name,
address and bank account, during the contract term
● Conduct BPR and identify focus tasks for sales department.
Drive shifting time and efforts from indirect tasks to making
proposals and closing deals
Contact Center
Contact Center Services
● Provide comprehensive support for sales and back-office tasks
for stores, dealers and franchises
● Centralize support desk and improve convenience for the
customers
● In the social security business area, we support policyholders
in obtaining "My Number" under the secure environment
Offshore
26
Offshore Services
27
Cost
Reduction
Cost
Reduction
Ordering and SCM
Housing & Construction Designing, Construction Back-Office and BIM Implementation Support & Operation
End-to-end support for SCM related tasks
One-stop support for overall processes from planning to follow-up
SCM Back-Office Services
transcosmos provides high quality, high productivity services from order fulfillment center
transcosmos provides wide-ranging outsourcing services for end-to-end process
tasks to making arrangements with various parties, leveraging our know-how on order
from sales activities to follow-up after sales for our client companies in housing,
fulfillment for diverse products.
general construction, housing equipment, electric power and telecommunications industries.
SCM, Sales and Logistics Departments
Production, Sourcing,
Procurement, Fund
Valued
Clients
Distributors
Customers
Sample
processing
Master
registration
● Master
management
● Warehousing
management
● Fund
management
● Quotation
● Placing orders
● Stockout
management
● Purchasing
Supply and
Demand Adjustment
Ordering
Receiving
orders via fax
Receiving
orders
● Inventory check
● Delivery
management
● Estimation
● Shipping orders
● Receiving
orders via EDI
● Receiving
inquiries
● Quotation
● Stockout
notification
● Sales planning
●
●
●
●
Receiving inquiries
Supply and
demand adjustment
● Stockout
management
● Inventory
management
● Inventory check
● MOQ
●
●
Delivery
Adjustment
Returned goods
processing
Special shipment
● Returrned item
management
● Shipment
management
● Delivery
management
● Inventory transfer
● Inventory
reconciliation
● Expiration date
confirmation
● Returned item
processing
Housing
Warehouse
Management
Received item
processing
Distribution
processing
● Inventory
management
● Shipping and
receiving
adjustment
● Reception
● Product inspection
● Picking
● Packaging
Acceptance
inspection
Invoicing
● Receivables
management
● Billing processing
● Billing
● Revenue
recognition
●
●
●
●
●
●
Supplier
E-Commerce One-Stop
Center Kita-Kashiwa
SCM Outsourcing Services
● Reduce operational cost and improve productivity by utilizing
nearshore bases and building flexible operational framework,
which can accommodate seasonality
● Support negotiations and make arrangements with all related
parties including sales, production and logistics departments as
well as external clients
● Our experienced staff develop processes and rules for tasks
that require "judgment" to enable our client companies to
outsource those tasks
Optimize cost, quality and productivity
at order fulfillment center
Order Fulfillment
Outsourcing Services
● Review and optimize operational flow ranging from processing
orders coming from various tools such as EDI and fax,
checking inventory level to managing delivery
● Optimize overall operation by performing industry specific BPR
● Build operational framework which is independent of
individual skill, utilizing our unique business support tools that
are developed based on our know-how accumulated through
our extensive experiences
Support time-consuming back-office tasks
Package traditional ordering tasks
Account Receivable Collection
Outsourcing Services
Quick Ordering Services
● Support secure payment management from billing, collection
to reconciliation
● Secure service quality using business support tool, which
visualizes clients' unique characteristics, and by
standardizing processes
Electric Power and
Telecommunications
Factory
Warehousing & Logistics
● Consolidate and centralize similar or overlapping SCM related
tasks dispersed in bases across Japan. Standardize tasks
that tend to rely on personal skills
Building and
Commercial Facilities
Billing and
Collection
● Shipping adjustment
Optimize overall SCM process
Building Equipment
● Convert paper-based and image data into online data. Perform
rule-based checking, including error checking in order
information, to efficiently respond to various customer inquiries
● Convert and deliver the data in the appropriate format based
on the customers' requests or specifications
Create presentation and
perspective
Create working drawing
Make quotation
Product planning
Develop BIM model
Cable core design support
Develop optimization tools
Develop application
documents for construction
Registration process for
undergrounding
electric cable and others
Budgeting
Building equipment
drawing BIM modeling
Create working drawing
Calculate energy
saving performance
Draw work diagram
Create shop drawing
Develop application
documents
Convert ready-made item
into 3D model
Construction back-office
Provide specialized services across the globe
Design Support Services
● Provide end-to-end support from basic design, construction
design to production design
● Support energy saving performance calculation and design
related documentation including application form for long-life,
quality housing
● Client companies can participate in more business deals, having
our support on their core design tasks
● Support system infrastructure services including business
system development, CAD customization and operational DB
development
● Optimize operational cost by developing and improving
business processes and utilizing offshore centers
Provide wide-ranging support for
construction management processes
Construction Back-Office Services
● Enable client companies to focus on core tasks such as
dealing with the customers and managing safety by providing
end-to-end support for construction back-office tasks ranging
from preparation to delivery
● Support time-consuming back-office tasks such as developing
labor safety management document and organizing construction
site photos
● Provide end-to-end support for secondary tasks such as
creating and managing statutory documents and internal
documents
● Optimize operational cost by organizing and improving
operational process and leveraging offshore centers
Provide services ranging from system implementation to
operation which supports BIM methods
BIM* Implementation
Support and Operation Services
● Create design, architecture design and facility design by
leveraging BIM
● The services include performance-based billing according to
the seasonality and the volume of performed tasks
● Support design back-office tasks by leveraging BIM such as
developing integrated BIM model, 2D drawing and drawing
perspective
● Standardize and streamline operations by organizing and
eliminating tasks that rely on individual skills
● The services include tasks in system infrastructure area, such as
developing original tools including building family and functions
* BIM : A method to utilize integrated database which manages design information
and other related attribute information according to the 3 dimensional
digital model of the building
28
29
Cost
Reduction
Cost
Reduction
Machine Designing, Built-In Development and Back-Office for Design & Production
Helpdesk, System Operation & Maintenance and IoT
Provide end-to-end support from product design and
development to other associated tasks
Maximize return on investment through providing
end-to-end support from IT system implementation to utilization
Engineering Services
transcosmos provides wide-ranging support for design and development processes
for our client companies in manufacturing industry by leveraging our know-how
on designing, accumulated through our long experiences. Ultimately, we support
client companies to improve their product development capabilities.
DB development & operation
Infrastructure and network development
Creative Area
Brand and technical strategy
(cost, performance and quality)
Tool development and utilization support
Product concept
(material, new technology)
Operation automation and systemization
New technology development
Operation Area
Design
Tasks
Expertise
Visualization Area
Technical document and
application form development
Basic design
Technical document translation
Configuration and on-boarding design
Product inspection and product benchmark
Manual development
Functional design
Design & Built-In Development
Back-Office for Design and Production
CAD & PDM operational support
Strategy
IT Infrastructure Area
transcosmos provides end-to-end support to leverage IT and ultimately to
improve competitive strength, based on our know-how accumulated through our extensive
records in providing the services.
Business helpdesk
IT helpdesk
Training
PCLM
Back-office
Data management
Data processing
Analytics support
Device maintenance
3-dimensional modeling, schematics and analysis
Provide flexible and stable development framework
Provide the optimum helpdesk which matches with business
Design Services
Built-In Development Services
Helpdesk Services
● Guarantee customer's quality requirements by setting up
operational framework which supports development process
model for automobile industry and is in compliance with
functional safety standards
● Provide wide-ranging support from implementation planning
and training for business operation system and ERP to
helpdesk services
● Propose effective solutions based on our business expertise
with fully understanding the context of the inquiries coming
from agents and dealerships
● Provide the optimum support for each industry and business
from the user’s perspective
● Provide multi-language, 24/7 service by combining onsite
and centers
Optimize process and cost
for Design and Production
● Develop design process which supports optimizing design
department's tasks
● Outsource design associated tasks such as developing
technical documents, various standards and manuals
● Optimize operational cost by leveraging centers in Japan
and abroad
30
Support effective use of essential IT tools for
product development
for Design and Production
● Support implementing and operating PLM to centralize information
● Provide training and support for various engineering tools
including CAD and PDM
● Support building and operating system infrastructure to
streamline design tasks
IT
Department
IoT
Built-in development and coding
● Support design development, operation check and functional
testing and verification in built-in development business area
Infrastructure maintenance
AP maintenance
System monitoring
Business
Department
Support visualizing various processes for product design
● Provide contracted design services for derived models and
variations of each model
● Provide wide range of services from design, analysis to
assessment for press molding and resin parts
● Support designing various design data (3-dimensional
modeling, 2-dimensional drawing)
System
Operation and
Maintenance
Helpdesk
Improve business efficiency by providing support from
user’s perspective with fully understanding the business
System Operation and
Maintenance Services
● Detect early signs of defects and failures by daily monitoring
and data analysis
● The services include monitoring, performing primary isolation
when failure is detected, troubleshooting and onsite support,
under various environments such us on-premises and cloud
● Prevent operational errors and improve operational efficiency
by standardizing monitoring process and implementing
automation tools
● Provide 24/7 services by combining onsite and centers
Appropriately manage and analyze diversified
devices and data along with widespread IoT
IoT Services
● Provide end-to-end support from managing, collecting and
analyzing to leveraging the devices and data
● Comprehensive support for all devices from monitoring to
management
● Provide services that meet the business needs by leveraging
industry insights, accumulated through our proven records in
business helpdesk, system operation and maintenance
services
● Organize collected data and provide only the valuable data
by leveraging BI tools
31
Cost
Reduction
Cost
Reduction
Contact Center
Offshore
Provide contact center (call center) services that optimize and
maximize the value of customer experience
Provide quality services equivalent to that of Japan
Customer services at contact centers have become more critical than ever before
as customers' behaviors and mindsets continue to diversify. transcosmos supports
developing and operating strategic contact centers that engage with customers
via various communication channels.
transcosmos provides high quality, affordable services in Japanese
for client companies in Japan by leveraging our offshore resources.
Offshore Services
Shenyang Daqing
Customers
Contact Center
Inbound
Tianjin
CHINA
Call
JAPAN
Jinan
Shibuya
Suzhou
PC
Shanghai
Changzhou
Customer
DB
Smart
Brick-andphone mortar store
Benxi
Dalian
Guangzhou
Order and
purchase
DB
Contact
DB
THAILAND
Outbound
Bangkok
VOC
FAQ
Shenzhen
Manila
Hanoi
Ho Chi Minh
PHILIPPINES
VIETNAM
Jakarta
INDONESIA
Support designing contact centers that
meet the business objectives
Support implementation and operation of
communication channels
Contact Center Consulting Services
Cross-channel Communication
Services
● Visualize contact center's missions and identify challenges
● Rebuild and create ideal contact centers by developing
improvement plans
● Develop and apply quality management criteria and the cycle
E-mail
Optimize operational cost by leveraging
our extensive know-how
Contact Center Consulting Services
Chat
Short Message
(SMS)
Contact center platform
which supports customer communication
● Inbound Services
®
Provide various customer services including technical
support for inquiries on products and services, receiving
requests for materials and receiving mail orders
● Outbound Services
Provide sales support to generate potential deals as well as
to nurture relationship with customers by fully leveraging
customer data such as VOC, collected through having
dialogue with customers, and the result of our customer
analysis
Provide services in China, South Korea,
ASEAN, U.S. and in Europe
Global Contact Center Services
● Provide high quality contact center services across the globe
by utilizing our accumulated know-how
● Support 23 languages with 54 bases and 24,060 seats in
Japan and abroad
● Provide multi-language contact center services for increasing
foreign visitors to Japan by leveraging bases in Japan and
abroad
Support non-core, back-office tasks
Support multi-channel in Japanese
Customer Support Services
● Enable sales department to focus on their core tasks by
providing support for creating sales report, managing
customer and product information, making various application
forms, making arrangements, managing contracts, creating
quotation and processing expenses
● Optimize cost by leveraging Japan domestic and offshore bases
● Provide one-stop support for back-office tasks in accounting,
human resources and administration departments
● Reduce cost and improve productivity by leveraging our
offshore bases
Process mass data at low cost
Document Solution Services
● Digitalize and encrypt reports and personal information
documents by cooperating with data centers in Japan that are
compliant with security guidelines recommended by FISC
(The Center for Financial Industry Information Systems)
● Provide Vietnam offshore services for engineering and non-voice tasks
Deliver quality development services equivalent
to or surpassing that of Japan
Application Development Services
● Support various development services for website, smartphone
apps and others
● Conduct end-to-end project management from design,
development to system testing. Our dedicated quality
management team offers high-quality service which meets
Japanese quality standards
● Decrypt the encrypted data and perform data entry in offshore
bases with the operational framework which matches with the
task volume
● Sign laboratory contract with us and we provide overseas
production and maintenance bases for our client companies. Our
dedicated engineers that are well-versed in Japanese
development process provide services in the dedicated
development environment which is built on organized infrastructure
● Recompose the reports and documents into divided digital
data to prevent identifying the original personal information
during the data entry process
● Develop high-value systems with flexibly accommodating the
client companies' needs, using hybrid solutions that mix agile
with traditional waterfall method
Build framework for global website operation
Realize cost reduction while securing
high quality design tasks
Website Operation Services
● Build cost efficient framework while securing quality by
cooperating with Japan domestic bases for multi-language
translation, website development and verification
● The services include building 24/7 operational framework
● Offer English support desk services
32
● Vietnamese, Chinese and Japanese operators provide support
in Japanese via multi-channel including call, e-mail and chat
Design and Development Support
Services
● Provide wide-ranging supports for construction industry, including
consulting for design and development, sales promotion, design
and development, production and construction
● Realize both quality and cost reduction by performing mass
design tasks in offshore bases under transcosmos's management
33
As the leading e-commerce outsourcer,
transcosmos won 2 Gold certifications and
2 Silver certifications from TMALL, the largest
e-commerce shopping mall in China.
"Singles Day", November 11th, 2015
E-commerce campaign in China achieved
total sales of 220 billion yen with our support
Global
Global Certification: Apparel and Baby item categories
Silver Certification: Commodities and Automobile categories
China
Global
transcosmos supports client companies'
Provide support for client companies' global expansion
Global Expansion with our various
Services for the Chinese Market
outsourcing services.
transcosmos provides our client companies that operate in Chinese market
with e-commerce one-stop services, contact center services,
digital marketing services and IT outsourcing services that are all localized for China.
NORWAY Gothenburg SWEDEN
Oslo
Copenhagen
Stockholm
Oulu FINLAND
CHINA
Shenyang
Liege
Helsinki
Daqing
Dalian
BELGIUM
Tallinn ESTONIA
Beijing
Benxi
Munich
Bletchley
GERMANY Tianjin
Seoul SOUTH KOREA
Jinan
Kiev UKRAINEChangzhou
Gyeonggi
Debrecen
UK London Budapest
Suzhou
Seongnam
HUNGARY
Hefei
Daegu
Sofia
Chengdu
Noida
Busan
UAE
BULGARIA
Gwangju
Wujiang
Daejeon
Dubai
Shanghai
INDIA Guangzhou
Manila PHILIPPINES
Shenzhen
Pune
Hanoi VIETNAM
Bangalore
Ho Chi Minh
Kuala Lumpur
Bangkok THAILAND
Contact Center
DENMARK
CANADA
Seattle
Sacramento
Silicon Valley
Los Angeles
MALAYSIA
Singapore
Chicago
Minneapolis
Jakarta
SINGAPORE INDONESIA
System
Development &
Operation
Allen Southaven
Grapevine Dallas
Austin
USA
Medellin
Contact Center
Bogota
CHINA
COLOMBIA
ARGENTINA
Digital
Marketing
System
Development &
Operation
Beijing
Tianjin
Jinan
Changzhou
Chengdu
USA (Silicon Valley / Sacramento / New York /
Los Angeles)
UK (London)
China (Beijing / Shanghai / Hefei / Tianjin / Dalian /
Guangzhou / Shenzhen / Suzhou /
Daqing / Changzhou / Jinan /
Shenyang / Benxi)
South Korea (Seoul / Seongnam / Gyeonggi /
Daegu / Daejeon / Gwangju / Busan)
Indonesia (Jakarta)
Thailand (Bangkok)
Vietnam (Hanoi / Ho Chi Minh)
Philippines (Manila)
Malaysia (Kuala Lumpur)
Singapore (Singapore)
China
South Korea
ASEAN
Europe & the United States
and Latin America
34
System
Development &
Operation
E-Commerce
One-Stop Center
Fulfillment
Contact Center
Digital
Marketing
Digital
Marketing
Suzhou
Hefei
Wujiang Shanghai
Buenos Aires
Guangzhou
transcosmos's global bases
System
Development &
Operation
Beachwood
New York
Memphis
Santiago
SOUTH AFRICA
System
Development &
Operation
Toronto
CHILE
Pretoria
Digital
Marketing
Shenzhen
Partners and Affiliates
USA (New York / Seattle / Research Triangle Park /
Chicago / Austin / Allen / Memphis / Southaven /
Grapevine / Dallas / Minneapolis / Beachwood)
China (Tianjin / Beijing / Shanghai / Wujiang /
Chengdu / Guangzhou / Shenzhen / Jinan)
South Korea (Busan) Canada (Toronto)
Sweden (Stockholm / Gothenburg) Norway (Oslo)
Finland (Oulu / Helsinki) Denmark (Copenhagen)
Germany (Munich)
UK (London / Bletchley) Estonia (Tallinn) Belgium (Liege)
Hungary (Budapest / Debrecen) Ukraine (Kiev)
Bulgaria (Sofia) Vietnam (Ho Chi Minh)
Philippines (Manila) Singapore (Singapore)
India (Bangalore / Noida / Pune)
South Africa (Pretoria) UAE (Dubai)
Argentina (Buenos Aires) Chile (Santiago)
Colombia (Medellin / Bogota)
Support all kinds of e-commerce channels
● Provide wide-ranging support from store opening to operation on
dominant e-commerce shopping malls, including "TMALL", the
largest e-commerce shopping mall in China
● Distribute our client companies' products, focusing on cosmetics,
to e-commerce retailers including JD.com, JUMEI and Yihaodian
● Sell our client companies products on cross-border e-commerce
websites such as "JD worldwide", "KJT.COM", "TMALL Global"
and "Yifanshop.com"
● Formed capital and business partnerships with Chinese
companies such as "Magic Panda", the largest apparel
e-commerce support company, "Fine EX", an e-commerce
f u l f i l l m e n t a n d d i s t r i b u t i o n c o m p a n y, " S h o p e x " , a n
e-commerce system solutions company and "Tensyn", a
leading digital agency
Guarantee quality contact center operations equivalent
to that of Japan
Provide the optimum web marketing solutions
that fit local market
● Provide one-stop services from planning, designing,
developing to operating various web marketing activities for
website, campaign website, creatives and smartphone apps
● Execute digital marketing activities targeting Chinese before
and during their visit to Japan to lure them into the
brick-and-mortars. Plan and execute e-commerce marketing
services after the visits to promote them to make repeat purchases
Optimize IT cost by providing one-stop support
for the client companies
● Optimize IT cost by rebuilding client companies' IT environment
Contact Centers Services
● Provide contact center services via call
● Provide wide-ranging support from planning, designing,
developing, maintaining to operating the system according to
the system lifecycle
● Proven track records in providing services for over 60
companies in Chinese market
● Provide one-stop support for maintenance and operation,
including business application troubleshooting and program updates
● Provide CRM solutions that are effective for analyzing
customer trends and marketing data
● Provide end-to-end support for system infrastructure from
design, development, maintenance to operation
Services for the Chinese Market
Services for the South Korean Market
Services for the ASEAN Markets
Services for Europe & the United States
and Latin America Markets
35
Global
Global
South Korea
ASEAN
Services for the South Korean Market
Services for the ASEAN Markets
transcosmos provides our client companies that operate in South Korean market
transcosmos provides our client companies that operate in ASEAN market
with contact center services, digital marketing services, e-commerce one-stop services,
with contact center services, digital marketing services and e-commerce
direct mail services and field services that are all localized for South Korea.
one-stop services that are all localized for each market.
Partners & assosiates' bases
Contact Center
Business base
Jongro
Seoul City
Guro
Guro CS
Jamsil
Namyon
Seongnam
Bangkok
Gyeonggi
Seoul
Kwanak CRM Kwanak Financial
Hanoi
Manila
Ho Chi Minh
Business base
Gyeonggi
South Korea
Direct Mail
Business base
Daejeon
Daegu
Busan
Seongnam
Kuala Lumpur
Singapore
Daegu
Contact Center
Business base
Jakarta
Daejeon
Gwangju
Busan
Guarantee quality contact center operations equivalent
to that of Japan
● Provide contact center services via call
● Large-scale operational framework having 9 contact centers
with 4,020 staff in South Korea
Busan
Strongly support e-commerce business expansion in South Korea
● Provide wide-ranging support from store opening to operation on
dominant e-commerce shopping malls, including "eBay", the
largest e-commerce shopping mall in South Korea. Received
"High Performance Award" from eBay Korea
● Provide CRM solutions that are effective for analyzing
customer trends and marketing data
● Sell our client companies' products on "goodsbuy", the
cross-border e-commerce website with implementing South
Korea's payment system
Provide one-stop support for direct mail operation ranging
from creating, printing, enclosing to sending the mails
Direct Mail Services
● Provide one-stop services from planning, designing, developing
and operating various web marketing activities for website,
campaign website, creatives and smartphone apps
● Our specialists well-versed in the local market select the
optimum media, plan and execute the marketing plans and
SEM initiatives
● Our operational framework includes large-scale, the latest
printing and binding facilities that enable high-speed mass printing
● Prevent troubles during printing and enclosing process
through leveraging patented system and workflow. Manage
data in collaboration with our contact centers
Our dedicated staff support store operations
and help expanding sales
Field Services
● Provide onsite support for wide-ranging store operations
such as customer support, product explanation, sales
promotion, sales management and running events
Guarantee quality contact center operations
equivalent to that of Japan
Strongly support e-commerce business expansion
in ASEAN market
● Provide contact center services via multi-channel
● Provide multi-language services in Indonesia, Thailand, Vietnam
and the Philippines
* Including services provided by our affiliates
● The services include bridge operation for business design and
operational management, utilizing our English and Japanese
bilingual staff
● Our specialists well-versed in the local market select the optimum
media and provide one-stop support for planning, designing,
building, developing and operating various web marketing
activities for website, campaign website, creatives and
smartphone apps
● Provide services for each county and area from bases in the
Philippines, Malaysia, Singapore, Indonesia and Vietnam
● Sell our client companies' products on "MetroDeal", the Philippines'
largest daily deal website having 3 million members
● Sell our client companies' products on "HOTDEAL", the
Vietnam's No.1 daily deal website having nearly 3.1 million
monthly unique users and 2.5 million members
● Sell our client companies' products on "Ookbee MALL", the
e-commerce website which links with the largest E-Book store in
ASEAN having 6 million members
● Sell our client companies' products on "Lelong.my", the largest
e-commerce shopping mall in Malaysia having 6,500 stores and
2 million members
● Formed a capital and business partnership with "Anchanto", an
e-commerce fulfillment company having sales channels to
e-commerce retailers across ASEAN, including Flipkart and
Snapdeal, the top 2 companies in India, and Lazada and
Qoo10, the leading retailers in ASEAN
● Sell our client companies' products on "BERRYBENKA", the
largest apparel e-commerce website in Indonesia, showcasing
over 500 brands
● Operate "Gotcha!mall", a shopping mall smartphone apps in
ASEAN. Promote "visit, purchase and re-visit" using a capsule
toy (small vending machine) gimmick
● Our people are highly talented specialists and are
well-versed in various industries and areas
● Support our client companies to expand their sales by
assigning the optimum staff and supporting store operations
on site
36
37
Corporate History
Global
Corporate History
Europe & the United States and Latin America
1966
1975
1995
2005
2010
Launched BPO services that
support client companies' Sales Expansion
in line with the evolution of internet technology
Services for Europe & the United States
and Latin America Markets
● Smartphone and Website Development & Operation
● Social Media
● Omni-channel and DMP Development & Operation
● Global E-Commerce One-Stop
● Field Service
● Telemarketing
●
●
transcosmos provides our client companies that operate across
the globe with e-commerce one-stop services and contact center services
that are all localized for each market.
2015
Launched Global E-Commerce One-Stop
Service which provides e-commerce related
operations at one-stop, in line with the
worldwide e-commerce market expansion
[Coverage]
45 countries around the globe, including Japan,
Europe and the United States, China, South
Korea, ASEAN, India and Latin America
Global E-Commerce One-Stop Service
BPO Service Expansion (Global)
Established in June
1966 as a data entry
BPO vendor
BPO Service Expansion (Sales Expansion)
BPO Service Expansion (Cost Reduction)
Foundation of BPO Services
Launched BPO services that support client
companies' Cost Reduction in line with
the evolution of IT
Stockholm
Gothenburg
Oslo
Oulu
Munich
Helsinki
Liege
Tallinn
Bletchley
London
Kiev
Budapest
Sofia
Chicago
Seattle Minneapolis
Debrecen
Sacramento
Silicon Valley
Los Angeles
Noida
Dubai
● Back-Office for Human Resources, Accounting and Sales depts
● Ordering and SCM
● Housing & Construction Design Back-Office for Construction
Toronto
Beachwood
Copenhagen
Pune
バンガロール
Bangalore
Memphis
BIM Implementation Support & Operation
● Machine Designing, Built-In Development and Back-Office for
Southaven
Medellin
Supported languages (23 languages)
Pretoria
● Thai
● Norwegian
● Chinese
● French
● Russian
● Danish
● English
● Korean
● Portugal
● German ● Magyar
● Polish
● Formosan
● Bahasa Indonesia ● Dutch
Santiago
Buenos Aires
etc
(As of May 2016)
Partners & assosiates' bases
Provide strong support for e-commerce expansion
in the Europe and the United States market
Guarantee quality contact center operations
equivalent to that of Japan
● Formed capital and business partnership with "PFSweb," the
largest company in e-commerce one-stop service industry in
the United States, listed in NASDAQ. In addition to providing
fulfillment service with its own warehouse and back-office
services such as customer support and payment processing,
the company provides one-stop service for clients' e-commerce
expansion with wide range of services from creating e-commerce
systems to operation. The total working space is approximately
193,000 square meters, equivalent of approximately 4.1 times
the size of Tokyo Dome, which boasts the largest seating
capacity in Japan
● Formed capital and business partnership with "VAIMO", a Swedish
e-commerce systems solution company having experience of
designing e-commerce websites for over 400 companies with
Magento, a world-standard open e-commerce platform. The
company provides strong support for clients' e-commerce
systems design in Europe and the United States. The winner of
2015 EMEA (Europe, Middle East and Africa) E-Commerce
Partner Of The Year Award by Magento
● Latin America's E-Commerce One-Stop Service Company
Formed a capital and business partnership with EmporioCommerce
Provides store opening support for e-commerce malls and
websites including MercadoLibre, the Latin America's largest
e-commerce marketplace and LINIO, the leading e-commerce
retailer in the region. Also offers e-commerce one-stop support
services ranging from e-commerce website development,
fulfillment, customer service, online marketing to payment in
Argentina, Chile, Colombia and Uruguay.
● Systems Development
● Support Desk, System Operation & Maintenance and IoT
● Fulfillment
● Contact Center
Bogota
● Japanese
● Spanish
● Swedish
● Cantonese
● Italian
Design & Production
New York
Allen
Dallas
Austin
Grapevine
Manila
● Provide contact center services via multi-channel
● Provide multi-language services in the United States, Indonesia,
Vietnam, the Philippines, Hungary and the United Kingdom
1966
1974
1976
1979
1980
1981
1982
1985
1989
1990
1992
1995
1997
1999
2000
2001
● Offer varieties of delivery options according to the needs of
client companies. The services include bridge operation for
business design and operational management, utilizing our
English and Japanese bilingual staff
2002
2003
2004
● Offer services for Europe and the United States from our offshore
base in Manila
2005
2006
2007
2008
2009
2010
2012
38
Launched Global BPO services,
utilizing Offshore bases
[Offshore Services]
[Global Footprints]
● North America ● Indonesia ● Back-Office for Human Resources,
Accounting and Sales depts
● China
● Vietnam
● South Korea ● Philippines ● Ordering and SCM
● Housing & Construction Design Back-Office
● Thailand
for Construction BIM Implementation
Support & Operation
● Machine Designing, Built-In Development
and Back-Office for Design & Production
● Systems Development
● Support Desk
● Contact Center
● Smartphone/Website Design and Operation
● Telemarketing
June Established Maruei Keisan Center, forerunner of
transcosmos
June Opened Wakayama Office
September Opened Tokyo Headquarters
March Opened Nagoya Office
June Opened Sapporo Office
May Opened Fukuoka Office
April Opened Sendai Office
June Established transcosmos
May Opened San Francisco Office
February Opened Los Angeles Office
October Listed on the Second Section of the Tokyo Stock Exchange
February Established transcosmos Information Creative (China) Co., Ltd.
May Established J-Stream Inc.
September Listed on the First Section of the Tokyo Stock Exchange
September Invested in Nielsen Co., Ltd. (former NetRatings Japan Inc.)
March Established Forecast Communications Inc.
Established Skylight Consulting Inc.
September J-Stream Inc. listed on the TSE’s Mothers exchange for
new ventures
December Established transcosmos CRM Wakayama Inc.
October Tokyo headquarters moves to new premises in Shibuya-ku
February Invested in APPLIED TECHNOLOGY CO.,LTD
July Formed a capital alliance with transcosmos (Thailand)
Co., Ltd. (former MitsiamTele-Services Co., Ltd.)
April Established transcosmos assist inc.
June Established Team Lab Business Development Inc.
January Established transcosmos design development
March Established transcosmos China
(former transcosmos CC China)
March Established Co-Core inc.
April Established transcosmos Information System (Benxi) Co., Ltd.
June Formed a capital alliance with transcosmos DMI Inc.
(former WEB WORKS, Ltd.)
September Formed a capital alliance with eMnet Inc.
Established transcosmos Field Marketing Inc.
October Formed a capital alliance with Beijing Tensyn Digital
Marketing Technology Joint Stock Company
August Established transcosmos Information Creative Japan
November Established Suzhou transcosmos Information Creative
Co., Ltd.
July CIC Korea Inc. and Inwoo tech Inc. have merged and
renamed as transcosmos Korea Inc.
April Established transcosmos bussiness service outsourcing
Suzhou Co., Ltd.
May Established transcosmos analytics Inc.
July
December
May
2013
June
July
October
November
2014
December
March
April
June
October
November
2015
December
March
June
August
September
November
2016
February
April
May
Established Sankei Human Learning Co., Ltd.
Acquired Interpark CS, Inc.
Formed a capital alliance with PFSweb, Inc.
Established PT. transcosmos Indonesia
Opened Kyoto Business Office
Formed a capital and business partnership with FineEX Shanghai Heze Logistics Co., Ltd.
Established Daqing transcosmos design development Co., Ltd.
Formed a capital and business partnership with
PT.BERRYBENKA
Established transcosmos Asia Philippines, Inc.
Established transcosmos Vietnam Co., Ltd.
Formed a capital and business partnership with Ookbee
Company Limited
Formed a capital and business partnership with Leonis &
Co., Inc.
Formed a capital and business partnership with UNQ
(Shanghai) Supply Chain Management Co., Ltd.
Established TRANSCOSMOS (MALAYSIA) SDN. BHD.
Established TRANSCOSMOS (UK) LIMITED
Established Simba Digital Pte ltd
Established transcosmos Technologic Arts Co., Ltd.
Established Jinan transcosmos Information Creative Co., Ltd.
Established TAKASHIMAYA TRANSCOSMOS
INTERNATIONAL COMMERCE PTE. LTD.
Formed a capital alliance with SAHA GROUP
Established transcosmos artus company limited
(former MetroDeal Co., Ltd.)
Established Ookbee Mall (Thailand) Co., Ltd.
Formed a capital and business partnership with SOCIAL
GEAR PTE LTD
Formed a capital and business partnership with Shangdong
Ya Nuoda E-Commerce Co., Ltd. (Magic Panda)
Invested in Grand Design Co., Ltd.
Formed a capital and business partnership with Hotdeal Co., Ltd.
Formed capital and business partnership with VAIMO AB
Formed capital and business partnership with Anchanto Pte Ltd
Formed capital and business partnership with INTERBASE
RESOURCES SDN. BHD.
Acquired partial share of Fujitsu Human Resource
Professionals Limited
Formed capital and business partnership with
EmporioCommerce (former Emporio Compras Inc.)
transcosmos Information System Limited became subsidiary
(former Merlin Information Systems Group Limited)
Established transcosmos online communications inc.
SOCIAL GEAR PTE LTD became subsidiary
39
transcosmos group
B to B Japan domestic
System integration solutions
company, leveraging CAD,
GIS and numerical analysis
APPLIED TECHNOLOGY CO., LTD.
www.apptec.co.jp
Realizes "cross media communication"
at one-stop
transcosmos group
Provides field services
through dispatching help
staff and field support members
transcosmos Field Marketing Inc.
www.tcfm.co.jp
A shared services company which performs
payroll calculation and attendance management
for Fujitsu and its group companies
Fujitsu Human Resource
Professionals Limited
www.fujitsu.com/jp/group/hrpro
solutions vendor in China
Offers "Gotcha!mall",
a shopping smartphone application
CHILE
www.shopex.cn
TRANSCOSMOS (MALAYSIA)
SDN. BHD.
COLOMBIA
The leading online
advertising company in China
Grand Design Co.,Ltd.
www.gd-c.com
Delivers superior and
attractive Japanese products
to global market
www.tensynad.com
TAKASHIMAYA TRANSCOSMOS
INTERNATIONAL COMMERCE PTE. LTD.
Cosmetics and commodities
distributor for online retailers
Nielsen Co., Ltd.
UNQ (Shanghai) Supply Chain
Management Co., Ltd.
leonisand.co
The largest streaming video provider
J-Stream Inc.
www.stream.co.jp
Supports business revolution
through the field-oriented
IT consulting services
Skylight Consulting Inc.
www.skylight.co.jp
Discovers and develops
web business for consumers
Team Lab Business Development Inc.
Takes your marketing
activities to the next level
with our analytics services
transcosmos analytics Inc.
www.trans-cosmos.co.jp/transcosmos-analytics
Joint venture company
with LINE
transcosmos online communications inc.
B to B Global
CHINA
Providing BPO services
in China
transcosmos China
www.transcosmos-cn.com
Helps reduce operational
cost through providing
offshore BPO services in China
transcosmos business service
outsourcing Suzhou Co., Ltd.
www.trans-cosmos-bpochina.com
Providing design data
services in China
transcosmos Design Development
(Dalian) Co., Ltd.
Daqing transcosmos design
development Co., Ltd.
Providing high-quality,
affordable data entry services
transcosmos information system (Benxi)
www.trans-cosmos.co.jp/transcosmos-online
Region-based contact center
transcosmos CRM Wakayama Inc.
www.transcosmos-wakayama.co.jp
Develops strategic website
with "analytics", "development"
and "customer acquisition" capabilities
transcosmos DMI Inc.
www.trans-cosmos-dmi.co.jp
Provides high value-added
development services,
leveraging sophisticated
technical capabilities
40
youquhui.com
Omni-channel
marketing company
Leonis & Co. Inc.
transcosmos Information Creative
(China) Co., Ltd.
www.trans-cosmos.com.cn
Suzhou transcosmos Information
Creative Co., Ltd
www.takatrans.com
www.tci-cn.co.jp
Jinan transcosmos Information
Creative Co., Ltd.
fulfillment and logistics
company in China
TransCosmos Technologies Inc.
FineEX - Shanghai Heze
Logistics Co., Ltd.
www.trans-cosmos-tech.co.jp
www.fineex.com
Latin America's e-commerce
one-stop service company
EmporioCommerce
www.emporiocommerce.com
B to C E-Commerce
JAPAN
Providing SSP solutions in ASEAN
Simba Digital Pte Ltd
The largest e-commerce
support company focusing
on apparel in China
Mail-order business company,
showcasing the hot products
NIHON CHOKUHAN
www.666-666.jp
Shandong Ya Nuoda
E-Commerce Co., Ltd.
www.nengmao.net
E-commerce website with
collection of masterpieces
Providing Facebook ads
operation system
SOCIAL GEAR PTE LTD
www.social-gear.jp
SOUTH KOREA
in South Korea
The major full-service ads
agency in Singapore
transcosmos Korea Inc.
Mandate Communications (S) Pte Ltd.
www.trans-cosmos.co.kr
www.mandatecomms.sg
The leading online advertising
company in South Korea
eMnet Inc.
www.emnet.co.kr
INDONESIA
in Indonesia
E-commerce fulfillment company
having sales channels with
e-commerce retailers in
Singapore as well as
India and ASEAN countries
Anchanto Pte Ltd
www.anchanto.com
USA
Fujimaki Department Store
fujimaki-select.com
website for Japan, showcasing
the European and the U.S. brands
SPACE 879
www.space879.com
E-commerce website for
Japanese Sake. Delivers Sake,
Shochu (distilled spirits) and
other Japanese drinks around the globe
SAKE TORA
INDONESIA
The largest fashion
e-commerce website
in Indonesia
PT.BERRYBENKA
berrybenka.com
B to C
JAPAN
Developing and operating
"meet-me", the 3D virtual community
Co-Core Inc.
www.co-core.com
Planning, creating and
operating news website
and digital contents
SANKEI DIGITAL INC.
www.sankei-digital.co.jp
Operating "SANKEI online
English Conversation
program", the Skype-based
English learning service
Sankei Human Learning Co.,Ltd.
learning.sankei.co.jp
As a partner of Nippon
Television Network, leading
the company's creative,
operation and advertising businesses
Forecast Communications
www.4cast.co.jp
www.saketora.com
CHINA
Chinese cross-border e-commerce
shopping mall "KJT.com"
"transcosmos global flagship store"
KJT.COM
www.kjt.com/Store/4175
SOUTH KOREA
Operating "Watch me! TV",
the video communication
website
Fuji TV-lab, LLC
www.fujilab.jp
Special Subsidiary
PT. transcosmos Indonesia
in the North America
www.trans-cosmos.co.id
transcosmos America Inc.
website for South Korea
A special subsidiary,
promoting employment
of people with special needs
www.transcosmos.net
goodsbuy
transcosmos assist inc.
THAILAND
in Thailand
transcosmos (Thailand) Co., Ltd.
goodsbuy.co.kr
Global end-to-end
outsourcing company
PFSweb, Inc.
www.pfsweb.com
www.transcosmos-assist.co.jp
PHILLIPPINES
The largest daily deal website
in the Philippines
MetroDeal Co., Ltd.
www.metrodeal.com
VIETNAM
UK
VIETNAM
in Vietnam
in the United Kingdom
The largest daily deal website
in Vietnam
transcosmos Vietnam Co., Ltd.
TRANSCOSMOS (UK) LIMITED
HOTDEAL.vn
www.trans-cosmos.com.vn
www.trans-cosmos.co.uk
www.hotdeal.vn
in the Europe and the U.S.
and Asia, supporting 23 languages
with the largest E-Book store
in ASEAN
transcosmos Information Systems Limited
Ookbee Mall (Thailand) Co., Ltd.
www.trans-cosmos.com.cn
transcosmos Information Creative
Japan Inc.
URUGUAY
www.simba-digital.com
www.trans-cosmos.co.th
Providing affordable and
unparalleled high-quality
development services
SINGAPORE
Beijing Tensyn Digital Marketing
Technology Joint Stock Company
The No.1 company in internet
audience rating research industry
www.netratings.co.jp
ARGENTINA
Shopex Software
CROSSCO Co., Ltd
www.crossco.co.jp
MALAYSIA
Providing digital marketing
services in Malaysia
THAILAND
Providing agile offshore
development services
in Vietnam
transcosmos Technologic Arts Co., Ltd.
www.tctav.com
PHILLIPPINES
www.misgl.com
SWEDEN
www.ookbeemall.com
MALAYSIA
in the Philippines
European e-commerce
systems solution company
The largest e-commerce
shopping mall in Malaysia,
having 6,500 stores with
2 million members
transcosmos Asia Philippines, Inc.
VAIMO AB
Lelong.my
www.transcosmos.com.ph
www.vaimo.com
www.lelong.com.my
41
Corporate Portfolio
Corporate Portfolio
Corporate Information, Corporate Vision, Sales and Clients
Management and Organization
Corporate Overview
*As of August 2016
Company Name
Location
Founded
Paid-in Capital
Employees
Major Banks
transcosmos inc.
3-25 -18 Shibuya, Shibuya-ku, Tokyo 150 - 8530 Japan Phone.81-3- 4363-1111 Fax.81-3- 4363- 0111
June 18, 1985
29,066 million * Outstanding shares / 48,794,046 * Shareholders / 14,836 *
16,282 (Group) (Japan: 10,178 Global: 6,104) * 9,118 (Parent company) *
Sumitomo Mitsui Banking Corporation, The Bank of Tokyo-Mitsubishi UFJ,Ltd., Mizuho Bank, Ltd.,
The Bank of Yokohama,Ltd., Sumitomo Mitsui Trust Bank, Limited, Resona Bank, Limited.
Domestic Bases Sapporo, Sendai, Utsunomiya, Kita-Kashiwa, Kawaguchi, Tokyo, Yokohama, Nagoya,Kyoto,
Osaka, Wakayama, Fukuoka, Nagasaki, Kumamoto, Miyazaki, Okinawa
Global Bases
USA (Silicon Valley / Sacramento / New York / Los Angeles), UK (London),
China (Beijing / Shanghai / Hefei / Tianjin / Dalian / Guangzhou / Shenzhen / Suzhou / Daqing /
Changzhou / Jinan / Benxi /Shenyang), South Korea (Seoul / Songnam / Busan), Indonesia (Jakarta),
Thailand (Bangkok), Vietnam (Hanoi / Ho Chi Minh City), Philippines (Manila),Malaysia (Kuala Lumpur),
Singapore (Singapore)
Welfare Program transcosmos Health insurance society
Management
Owen Mahoney
Norimitsu Miyazawa
Koji Funatsu
Rehito Hatoyama
Hiroki Tanigawa
Masataka Okuda
Toru Shimada
Founder & Group CEO
Koki Okuda
Chairman & CEO
President & COO
Outside Directors
Koichi Iwami
Executive Vice Presidents
Corporate Executive Officers
Hiroyuki Mukai
Senior Executive Managing Directors Masakatsu Moriyama
Corporate Senior Officers
Hitoshi Honda
Takashi Sube
Yuichiro Kubo
Atsushi Ono
Shinji Kanezawa
Takeshi Kamiya
Masato Ogino
Kazuhiko Yamaki
Kokkei Nakayama
Kiyoshi Shiraishi
Directors
Outside Directors
(Audit and Supervisory
Committee Member)
Hiroyuki Morita
Kentaro Ogata
Masaaki Muta
Masatoshi Kouno
Yoshihiro Uematsu
Kenshi Matsubara
Shinichi Nagakura
Executive Managing Directors
Corporate Officers
Hiroshi Kaizuka
Eijiro Yamashita
Ralph Wunsch
Yoichi Kawano
Shunsuke Sato
Mikio Yanashita
Takeshi Natsuno
Hiroyuki Uchimura
Nozomu Yoshida
Tsutomu Hasegawa
Eiji Uda
Hirofumi Inoue
transcosmos is a "Privacy Mark" certified company
Corporate Vision
Client satisfaction is the true value of our company,
and the grow th of each of our employees creates the value that shapes our future.
Organization
Commitment to our clients
Commitment to our employees
Commitment to society and our shareholders
Group CEO & Founder
● We will continue to stay on top of the
latest technology trends and continue
to deliver quality and valuable services
by uniting people and technology.
● The limitless potential of our employees is
our greatest resource and we will support
the education and training needed for
each employee’s growth.
● We strive to raise shareholder value and
contribute to the progress of society by
growing our business.
President & COO
● We will build solid partnerships with our
clients based on trust.
● We will provide oppor tunities fairly,
and will match compensation and new
growth opportunities to demonstrated
results and ability.
Service Philosophy
Origin of our Business
The origin of transcosmos's business is to offer
high-value services through uniting people and
technology by "scheme".
People refer to highly specialized human resources
who can offer fine-tuned services and Technology
refers to the up-to-date technology in the world
which can provide value for our customers.
transcosmos continues to polish the origin of
our business that is to create the optimum business
process through combining "people&technology"
now and into the future.
transcosmos continuously executes our Operational
Excellence and pursues thorough cost-effectiveness
and operational quality at the global level. And with
real time marketing making full use of the latest
information technology, transcosmos improves
customer experience and delivers our client
companies' high-quality products and services to
the consumers around the globe.
Putting our strong passion, transcosmos has set
"Your Global BPO Partner." as our corporate
message.
Portfolio Management Division
Compliance Promotion Department
Accounting & Finance Division
Internal Audit Office
Affiliated Companies' Corporate
Management Division
Public Relations & Advertising Department
Global Affiliated Companies' Corporate
Management Department
Business Management
Division
Account Executive Sector
Quality / Human Resources
Development Division
Consulting Division
IT Promotion Division
2015 / 3
157,310
7.9％
4
Other services
6.5％
4 D（Travel ）
1.3％
12.8％
2016 / 3
179,107
13.9%
5
Retail
6.0％
5 E（IT services）
1.3％
ASEAN Business Division
6.8％
224,605
Europe Business Division
199,178
2016 / 3
Korea Business Division
2015 / 3
China Business Division
3 C（Architectural material/equipment）1.4％
China Business Development Department
8.8％
Administration Department
Wholesale
Engineering Solution Services Division
3
ITO Services Division
8.1％
Back Office Services Division Ⅱ
145,832
MCM Analysis & Consulting Department
2014 / 3
Back Office Services Division Ⅰ
12.1％
Contact Center Services Okinawa Division
186,503
Services Promotion
Division
Contact Center Services kyushu Division
1.7％
2014 / 3
IT Technology Product
Management Division
Contact Center Services West Japan Region Division
2 B（Advertising）
Business Promotion
Department
Silicon Valley Branch
Contact Center Services Metropolitan Region Division
15.9％
Contact Center Services Tohoku Division
Information Services
Contact Center Services Hokkaido Division
2
System Integration Service Department
4.3%
Web Integration Services Division
134,948
Global Business Sector
Business Promotion
Division
Business Development
Department
Internet Promotion Services Division
2013 / 3
Global End-to-End e-commerce Services Division
3.2%
West Region Division
166.335
Department Ⅵ
3.2％
2013 / 3
Department Ⅴ
1 A（PC/AV）
Division Ⅳ
17.6％
Division Ⅲ
Finance
Division Ⅱ
1
Division Ⅰ
4.6％
West Region Sales Division
129,394
Sales Department Ⅷ
2012 / 3
Sales Department Ⅶ
(2016 / 3)
6.3％
Sales Division Ⅵ
Sales mix by key clients
161,208
Sales Division Ⅴ
(2016 / 3)
2012 / 3
BPO
Services Headquarters
Digital Marketing / E-Commerce / Contact Center Headquarters
Business Promotion
Division
Sales Division Ⅳ
Sales mix by sector
Business Development Division
Sales Strategy Division
Sales Division Ⅲ
Yen amount Growth rate
Administration Division
Sales Headquarters
Sales Division Ⅱ
Non-consolidated Sales (in million yen)
Fiscal year
Services Management Division
Direct Sales Strategy
Department
Client
Yen amount Growth rate
Corporate Management Division
Human Resources Division
Sales Division Ⅰ
Fiscal year
Corporate Strategy Division
Consulting Department
Corporate Massage
transcosmos adapts to the diverse global market
and identifies the optimum "people&technology"
for each market to create the excellent business
operation. What we call Operational Excellence
refers to the operational strength which realizes
the highest level of speed, cost and accuracy,
provides our client companies with a significant
competitive advantage in their business process
and ultimately makes the process the source of
their competitive edge.
transcosmos, as a BPO vendor who optimizes
client companies' business process and drives
innovation, upholds this Operational Excellence
as our service philosophy.
Sales
Consolidated Sales (in million yen)
Chairman & CEO
Services Promotion Division
Sales and Clients
42
As of the end of April,2016
43
transcosmos inc.
Main Office
3-25-18, Shibuya, Shibuya-ku, Tokyo 150-8530 Japan
Phone. 81-3-4363- 1111
Fax. 81-3-4363-0111
www.trans-cosmos.co.jp
Osaka Head Office
Tosabori Daibiru Bldg.
2-2-4 Tosabori, Nishi-ku, Osaka 550-0001, Japan
Phone. 81-6-4803-9500
Fax. 81-6-4803-9590
Domestic Bases
Sapporo, Sendai, Utsunomiya, Kawaguchi, Kita-Kashiwa, Tokyo, Yokohama, Nagoya,
Kyoto, Osaka, Wakayama, Fukuoka, Nagasaki, Kumamoto, Miyazaki, Okinawa
Global Bases
U.S. : Silicon Valley, Sacramento, New York, Los Angeles
U.K. : London
China : Beijing, Shanghai, Hefei, Tianjin, Dalian, Guangzhou, Shenzhen, Suzhou,
Daqing, Changzhou, Jinan, Shenyang, Benxi
South Korea : Seoul, Songnam, Gyeonggi, Daegu, Daejeon, Gwangju, Busan
Indonesia : Jakarta
Thailand : Bangkok
Vietnam : Hanoi, Ho Chi Minh
The Philippines : Manila
Malaysia : Kuala Lumpur
Singapore : Singapore
* transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and
other countries.
* Other company names and product or service names used here are trademarks or
registered trademarks of respective companies.
2016.08-01

Company Brochure

Transcription

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