nsights

nsights
4th Quarter 2013 | Volume 4, Issue 4
WELCOME TO ISSInsights: THE QUARTERLY NEWSLETTER FROM INNOVATIVE SOFTWARE SOLUTIONS, INC.
ISSI EXPANDS YEAR-END SUPPORT SERVICES TO EASE CLIENTS’
TAX TIME PRESSURE
Year-end processing can be a stressful
time in the Fund Office. Over the
years, we have helped many Funds
e-file with the Internal Revenue
Service (“IRS”), Social Security
Administration (“SSA”), and various
state tax administration agencies, yet
each January, the Fund’s staff still had
the hassle of preparing, printing, and
mailing tax forms.
In an effort to alleviate this annual
headache, ISSI is happy to introduce
new service offerings to our Benefit
Administration System clients:
ISSI Tax Form Fulfillment Services
ISSI can now process and mail yearend tax forms on behalf of our clients.
This service includes all tax form
stock, printing, handling, and firstclass postage. ISSI will also sort and
mail the forms directly to the recipient.
We merely ask our clients to approve
a report that details the amounts and
tax codes to be printed, and then we
handle the rest.
IRS Tax Identification Number
(“TIN”) Matching
ISSI now has a direct connection with
the IRS for the purpose of validating
Tax Identification Numbers (“TIN”) for
Providers and Vendors, prior to filing
1099-Misc forms/files. The IRS recently
doubled the fines associated with
the submission of invalid TINs on tax
forms and electronic filings to $100 per
incorrect TIN. ISSI’s IRS TIN Matching
Program can be run throughout
the year to correct invalid TINs,
dramatically reducing your Fund’s risk
of fines and penalties.
matches the name on file, and
belongs to a living individual. The
SSA will return a file noting any
errors, discrepancies or deceased
participants, ensuring the accuracy of
the Fund’s records prior to the creation
of W-2 tax forms.
Participant Social Security
Number Verification for W-2s
In addition to these new services,
ISSI will continue to submit electronic
filings to the IRS and other government
agencies on behalf of our clients.
As part of our direct connection with
the SSA, ISSI also has the ability
to verify participant social security
numbers against the SSA database.
ISSI will send a file of all participants
to the SSA to confirm that each social
security number provided is valid,
For more information on ISSI’s YearEnd Support Services, please contact
Jenna Morrell at 856-910-9190
ext. 360 or by e-mail at
[email protected].
1
4th Quarter 2013 | Volume 4, Issue 4
ISSI INSIDE LOOK: CLIENT SERVICE TEAMS
Brendan Eicholtz, Manager of Installation and Support, and his team. From left to right: Daniel Neuner, John Mendoza,
Bill Kelly, Stacey Zaris, Brendan Eicholtz, Bill Taylor, Chris Kapsales, Matt Basile, and Jonathan Schafer.
Each ISSI client is assigned a dedicated Client Service
Representative (“CSR”) or Account Manager to provide
support for the ISSI system. These CSRs belong to teams
within ISSI’s Client Service Department. The expanding
department is broken into five separate teams, all working
hard to support our clients throughout the United States and
Canada. This team approach ensures that all ISSI clients
have proper support coverage in the event that a client’s
primary contact is out of the office or unavailable.
The team shown above is lead by Manager of Installation
and Support Brendan Eicholtz and includes Senior Account
Managers John Mendoza and Bill Kelly as well as Client
Service Representatives Jonathan Schafer, Stacey Zaris,
Bill Taylor, Matt Basile, Chris Kapsales, and Daniel Neuner.
ISSI’S INITIATIVES COMMITTEE HELPS KEEP THINGS FUN WHILE
MAINTAINING A CHARITABLE FOCUS
The ISSI Initiatives Committee
(“I.C.”) was formed in 2007 to
organize company-wide social
events, healthy living initiatives and
charitable giving campaigns. Aside
from planning Happy Hours and
company picnics, the all-volunteer
committee researches worthy
causes and designs fun staff events
2
to coincide with fundraising efforts
throughout the year.
to take a much-needed morning
break.
In October, ISSI again participated in
Lee National Denim Day to support
breast cancer awareness and
research. As a “Thank You” for the
staff’s generous contributions, the
I.C. provided ribbon-shaped soft
pretzels and encouraged everyone
From Back-to-School Supply Drives
to the Annual Holiday Charity Raffle,
the committee strives to enhance
company morale while supporting
organizations near and dear to the
ISSI staff.
4th Quarter 2013 | Volume 4, Issue 4
CLIENT SERVICE CORNER: ICD-10 TESTING UNDERWAY
The Centers for Medicare and Medicaid Services (“CMS”) has mandated that all covered
entities migrate to the ICD-10 code set by October 1, 2014. In anticipation of this deadline, the
ISSI Claims Team has developed a new ICD-10 Compliant Claims Processing Interface and has
begun client testing for the transition. Covered entities should contact their trading partners
to confirm that they are taking the necessary steps to meet the compliance deadline.
EMPLOYEE SPOTLIGHT: MONICA LUKACH
When Monica Lukach joined ISSI four years ago to assist
with implementations of the company’s emerging Internet
Remittance System (“ISSi-Remit”), she worked directly with
employers nationwide to help them make the transition to
electronic remittance.
“The product has been very well received,” Monica said.
“Employers often use the system to remit payments to multiple
ISSI clients, and many have commented that ISSi-Remit is the
best system they use for remittance.”
As demand for ISSi-Remit grew, Monica developed an expertise
in electronic employer contributions. She began cataloging
information from throughout the company into a library of
training materials and system documentation guides designed
to assist Funds, remitting employers and the rapidly expanding
ISSi-Remit team.
During her tenure, ISSI has quadrupled the staff supporting the
product, and Monica became the first ISSi-Remit supervisor.
She now helps oversee both ISSi-Remit implementations and
ongoing support.
“I enjoy the variety of my work and having the opportunity to work
with so many different departments within ISSI as well as with our
clients and employers,” she added.
With over forty clients now live on ISSi-Remit and over 2,000
employers using the system, the Department continues to expand,
and Monica continues to find her role at ISSI evolving.
ISSInsights is produced by the Marketing
Department of Innovative Software Solutions, Inc.
If you would like to contribute stories and ideas, or
for more information on the products and services
featured in this issue, please contact Kate Lane at
[email protected] or call 856-910-9190.
ISSi-Remit Supervisor Monica Lukach used
her background in graphics design to
create ISSI’s new logo in 2011.
3
4th Quarter 2013 | Volume 4, Issue 4
LEGISLATIVE UPDATE: EFT/ERA REQUIREMENTS
FOR HEALTH AND WELFARE PLANS TAKE
EFFECT JANUARY 2014
By January 1, 2014, all covered entities must comply with the
electronic funds transfer (“EFT”) and electronic remittance advice
(“ERA”) operating rules issued by the Department of Health and
Humans Services (“HHS”). These rules, which are intended to
support HIPAA’s administrative simplification goal, require health
plans to enable electronic claims payments to providers and
to have the ability to send industry-standard ERAs in place of
proprietary, paper explanations of payment. Additionally, the
rules set a strict time window for sending EFTs and ERAs meant
to assist providers with reconciling claims payments in their
accounting systems.
All covered entities should speak with their counsel, trading partners,
and consultants to evaluate the rules’ impact and to certify compliance.
ISSI now offers a solution that will enable clients to meet the requirements
and certify by the January 1st deadline. Please contact Jenna Morrell or
Bill Wekluk at 856-910-9190 for further information.
3
Employee Spotlight 2
ISSI’s Initiatives Committee Helps Keep Things Fun While Maintaining
a Charitable Focus
2
ISSI Inside Look 1
ISSI Expands Year-End Support
Services to Ease Clients’ Tax
Time Pressure
INSIDE THIS ISSUE
2 Executive Campus | Suite 400
Cherry Hill, NJ 08002-4102
Phone: 856-910-9190
Fax: 856-910-9192
www.ISSIsystems.com
nsights
4th Quarter 2013 | Volume 4, Issue 4