Evaluation study for the Plan Scheme Assistance

Transcription

GOVERNMENT OF INDIA
MINISTRY OF TOURISM
DEPARTMENT OF TOURISM
MARKET RESEARCH DIVISION
FINAL REPORT
ON
EVALUATION STUDY FOR THE PLAN SCHEME OF
ASSISTANCE TO IHMs/FCIs/IITTMs/NIWs
IHM Gurudaspur
Hostel Constructed Under SchemaIHM Shimla
IHM Shimla
A-20 SECTOR-2
NOIDA-201301(UP)
MARCH-2009
Evaluation Study of the Plan Scheme Evaluation Study of the Plan Scheme - Assistance to IHMs/FCIs/IITTMs/NIWS
Ministry of Tourism, Govt of India
Ministry of Tourism
C-1 Hutments
Dalhousie Road
New Delhi
Evaluation Study of the
Plan Scheme Assistance to
IHMs/FCIs/IITTMs/NIWS
March 2009
Mott MacDonald
A-20 Sector -2
Noida 201 301
India
Tel: 0120-2543582 to 84
Fax: 0120-2543562
Mott MacDonald
Mott MacDonald
ACKNOWLEDGEMENT
The present study is a culmination of sincere efforts by many stakeholders, without whose active and
timely support, it would have been impossible to bring out the study in its present form.
Mott MacDonald Team would like to thank key officials of Ministry of Tourism for inputs and
valuable suggestions for carrying out the assignment and in finalising the study report.
We wish to acknowledge, with thanks, the constant guidance and valuable inputs provided by
Shri.Sujit Banerjee(Secretary),Dr.R.N.Pandey (Addl D.G),Shri.Devesh Chaturvedi(Director),
Shri.Ajay Gupta(Jt DG), Shri.K.K.Nath (Dy.Director,MR) and Shri.S.K.Mohanta DPA Gd.’B’ (MR).
We gratefully acknowledge the support of the various IHM institutes and teachers, students, alumni,
professionals in the Hotels and restaurants for providing us necessary information which enabled us to
successfully complete the report in time.
Mott MacDonald
List of Contents
Page
Chapters and Appendices
Summary
S-1. Evaluation Study of the plan scheme assistance to IHMs, FCIs, IITTM and
NIWS 1
S-2. Total Availability of Manpower from Government & Private Institutes
1
2
9
S-3. Assessment of the Manpower Requirement
For Approved Hotels & Rooms of Ministry of Tourism
For Unorganised Sector Hotels
Total Manpower Requirement
Continuation of the Present Admission Procedure
Additional Training
Publicising the Cabinet Committee on Economic Affairs (CCEA) Decision - for
availability of additional funds
Awards / Exchange Programs
Refresher Training to Teachers
9
9
12
13
14
14
Introduction and Background
17
1.1
Introduction
17
1.2
Objective of the study
17
1.3
Scope of work
18
1.4
Approach and methodology
1.4.1 Approach
1.4.2 Methodology
1.4.3 Developing evaluation framework
1.4.4 Evaluation Study
1.4.5 Manpower availability – current and future forecast
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18
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1.5
Grants Released under the scheme
1.5.1 FCI
1.5.2 IHM
1.5.3 IITTM
1.5.4 NIWS
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23
1.6
Sampling Methodology - Primary Survey for Evaluation Study
1.6.1 Institutes- IHMs/ FCIs/ IITMs/ NIWS
1.6.2 Hotels
1.6.3 Selection of Respondents in each Institute
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24
26
26
14
15
15
Evaluation of IHMs/FCIs/IITTM
28
2.1
IHM – Guwahati
2.1.1 About the Institute
2.1.2 Financial Support under the Plan Scheme
2.1.3 Performance of the Plan Scheme Support
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29
2.2
IHM – Ahmedabad
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29
2.2.2
2.2.3
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Financial Support under the Plan Scheme
Performance of the Plan Scheme Support
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30
2.3
IHM – Patna
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32
2.4
IHM – Kolkatta
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33
2.5
IHM – Chennai
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2.6
IHM – Hyderabad
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2.7
IHM – Bengaluru
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2.8
IHM – Chandigarh
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2.9
IHM – Gwalior
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2.10
IHM – Shimla
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2.11
IHM – Gangtok
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2.12
IHM – Bhubaneswar
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2.13
IHM – Jaipur
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2.14
IHM – Delhi (Pusa)
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49
2.15
IHM – Dehradun
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2.16
IHM – Gurudaspur
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2.17
IHM – Srinagar
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52
2.18
FCI – Bolangir
53
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54
2.19
FCI – Ajmer
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56
2.20
IITTM – Gwalior
56
56
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2.21
Summarised Findings about all Institutes visited
58
2.22
General Findings
2.22.1 Admission Procedure
2.22.2 Courses offered by the Institutes
2.22.3 Students perception- Reasons for choosing the Course
2.22.4 Teacher to Student Ratio
2.22.5 Industry-wise Placement of Students
2.22.6 Perception about the Industry
2.22.7 Views on the Industrial Training
2.22.8 Opinion of Hotel Managers
2.22.9 Opinion of Principals/Faculty /Placement officers
2.22.10 Opinion of students
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2.23
Courses in Private/Internationally reputed Institutes
71
2.23.1 Comparison of Private (International level & National level) and Government
Hotel Management courses
72
2.24
Stakeholders Perceptions
3
76
Human Resources
77
3.1
Number of Hotel Management Institutes in India
77
3.2
Manpower Availability
3.2.1 Private Institutes
3.2.2 Government Institutes
3.2.3 Augmentation Plans of Government Institutions
3.2.4 Total Availability of Manpower from Government & Private Institutes
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3.3
4
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Assessment of the Manpower Requirement
3.3.1 For Approved Hotels & Rooms of Ministry of Tourism
3.3.2 For Unorganised Sector Hotels
3.3.3 For Restaurant Sector
3.3.4 Total Manpower Requirement
3.3.5 Comparison of manpower requirements of studies
3.3.6 Regional Variation in Skilled Manpower
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80
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90
91
Conclusions & Recommendations
93
4.1
Conclusions
93
4.2
Recommendations
94
4.2.1 Regular Up gradation / Augmentation
94
4.2.2 Extending the plan scheme support
94
4.2.3 Plan Scheme Guidelines
94
4.2.4 Publicising the Cabinet Committee of Economic Affairs (CCEA) Decision for availability of additional funds
95
4.2.5 Continuation of the Present Admission Procedure
95
4.2.6 Additional Training
95
4.2.7 Course Curriculum
95
4.2.8 Awards / Exchange Programs
96
4.2.9 Refresher Training to Teachers
96
4.2.10 Teaching and Training Methodology
96
4.2.11 Teacher to Student Ratio
96
4.2.12 Industrial Training for Students
97
4.2.13 Executive Development Centres
97
4.2.14 Hostel Facility
97
4.2.15 Outbound Placement
97
4.2.16 Certification of Unorganised Sector
97
4.2.17 Pay Revision of Staff
97
Appendix A
Abbreviations
98
Appendix B
Course Content- Private Hotel Management Institutions
99
Appendix C
Stakeholders Perception Analysis
102
Appendix D
List of Private Institutes
107
Figure 2.1: Teacher Student Ratio
Figure 2.2: Students Perception about Hotel Industry
Figure 2.3: Views on the industrial training by Students
Figure 3.1: Estimated Manpower Requirement by MOT’s Approved Hotels by 2010 and 2015
Figure 3.2: Skilled Manpower Requirement by 2010 & 2015 ( by MOT’s approved hotels)
Figure 3.3: Estimates of Total Manpower Requirement by 2010 and 2015
Figure 3.4: Estimates of Total Manpower Requirement in Another Scenario ( by 2010 and 2015)
Figure 3.5: Total Manpower Requirement in Hotel industry by 2010
Figure 3.6: Regional Variation of Manpower availability vs requirement
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Table 1.1: Evaluation Study- The Logical Framework
Table 1.2: Amount Released Under Plan Scheme to FCIs (2002 to 2007)
Table 1.3: Amount Released Under Plan Scheme to Central IHMs (2002 to 2007)
Table 1.4: Amount Released Under Plan Scheme to State IHMs (2002 to 2007)
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Table 1.5: Amount Released Under Plan Scheme to IITTMs (from 2002 to 2007)
Table 1.6: Justification for Selection of Institution for Primary visit
Table 1.7: List of Institutes Selected For the Primary Survey for the Evaluation Study
Table 1.8: State-Wise Selection of Hotels for Primary Survey
Table 1.9: Respondents Contacted For Primary Survey in Institutes
Table 2.1: Details of Amount Received Under the Plan Scheme by IHM, Guwahati
Table 2.2: Details of activities under Plan Scheme Support - IHM, Guwahati
Table 2.3: Details of Amount Received Under the Plan Scheme by IHM- Ahmedabad
Table 2.4: Details of activities under the Plan Scheme Support –IHM Ahmedabad
Table 2.5: Details of Amount Received Under the Plan Scheme- IHM Patna
Table 2.6: Details of activities under the Plan Scheme Support – IHM Patna
Table 2.7: Details of Funds received under the Plan Scheme –IHM Kolkatta
Table 2.8: Details of activities under the Plan Scheme Support – IHM Kolkatta
Table 2.9: Details of Amount Received Under the Plan Scheme by IHM Chennai
Table 2.10: Details of activities carried out under Plan Scheme Support –IHM Chennai
Table 2.11: Details of Amount Received Under the Plan Scheme by IHM Hyderabad
Table 2.12: Details of activities Under Plan Scheme Support by IHM Hyderabad
Table 2.13: Details of Amount Received Under the Plan Scheme by IHM Bengaluru
Table 2.14: Details of activities Under the Plan Scheme Support by IHM Bengaluru
Table 2.15: Details of Amount Received Under the Plan Scheme by IHM Chandigarh
Table 2.16: Details of activities under the Plan Scheme Support by IHM Chandigarh
Table 2.17: Details of Amount Received Under the Plan Scheme by IHM Gwalior
Table 2.18: Details of activities under the Plan Scheme Support by IHM Gwalior
Table 2.19: Details of Amount Received Under the Plan Scheme by IHM Shimla
Table 2.20: Details of activities under the Plan Scheme Support by IHM Shimla
Table 2.21: Details of Amount Received Under the Plan Scheme by IHM Gangtok
Table 2.22: Details of activities under Plan Scheme Support by IHM Gangtok
Table 2.23: Details of Amount Received Under the Plan Scheme by IHM Bhubaneswar
Table 2.24: Details of activities under Plan Scheme Support by IHM Bhubaneswar
Table 2.25: Details of Amount Received Under the Plan Scheme by IHM- Jaipur
Table 2.26: Details of activities under the Plan Scheme Support by IHM Jaipur
Table 2.27: Details of Amount Received Under the Plan Scheme by IHM Delhi
Table 2.28: Details of activities Under the Plan Scheme Support by IHM Delhi
Table 2.29: Details of Amount Received Under the Plan Scheme by IHM Dehradun
Table 2.30: Details of activities under the Plan Scheme Support by IHM Dehradun
Table 2.31: Details of Amount Received Under the Plan Scheme by IHM Gurudaspur
Table 2.32: Details of activities under the Plan Scheme Support by IHM Gurudaspur
Table 2.33: Details of Amount Received Under the Plan Scheme by IHM Srinagar
Table 2.34: Details of activities under the Plan Scheme Support by IHM Srinagar
Table 2.35: Details of Amount Received Under the Plan Scheme by FCI Bolangir
Table 2.36: Details of activities Under the Plan Scheme Support by FCI Bolangir
Table 2.37: Details of Amount Received Under the Plan Scheme by FCI Ajmer
Table 2.38: Details of activities under the Plan Scheme Support by FCI Ajmer
Table 2.39: Details of Amount Received Under the Plan Scheme by IITTM Gwalior
Table 2.40: Details of Activities under the Plan Scheme Support by IITTM Gwalior
Table 2.41: Institute-wise activities been undertaken and Status of the scheme
Table 2.42: Hotel Management Courses offered by Government & Private Institutes
Table 2.43: Reasons for Choosing to Study Hotel management- as opined by Students
Table 2.44: Placement of Students after the completion of courses
Table 2.45: Comparison of Hotel Management Programs: International Private Institute, National
Private Institute and IHM
Table 3.1: Number of Hotel Management Institutes in India
Table 3.2: Number of Approved Seats in Private Institutes
Table 3.3: Course-wise pass-out students from Government Institutes
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Table 3.4: Availability of Students from newly approved IHMs and FCIs
79
Table 3.5: Hotel segment-wise Approved Rooms in India by Ministry of Tourism
80
Table 3.6: Staff Room Ratio in the Visited Hotels
81
Table 3.7: Estimated total Manpower Requirement by MOT’s Approved Hotels
81
Table 3.8: Minimum Requirement of Staff (from Government colleges) for approval of Hotels by
Ministry of Tourism
82
Table 3.9: Year-wise Skilled Manpower Requirement by MOT’s approved hotels
83
Table 3.10: Manpower requirement in Hotel Industry, Tour Operators & Travel Sector
84
Table 3.11: Skilled Manpower in unorganised sector Hotels by 2010
84
85
Table 3.13: Estimates of Total Manpower Requirement as per Scenario-1 (2008 to 2015)
86
86
Table 3.15: Additional Room Requirement Based on Foreign Tourist Arrivals
87
Table 3.16: Preference of Accommodation-Foreign Tourist
88
Table 3.17: Total Manpower Requirement –Based on Foreign Tourist Inflow
88
Table 3.18: Additional Room Requirement Based on Domestic Tourist
88
Table 3.19: Preference of Accommodation-Domestic Tourist
89
Table 3.20: Total Manpower Requirement –Based on Domestic Tourist Inflow
89
Table 3.21: Total Manpower Requirement as per Scenario -3
89
Table 3.22: Comparison of Trained Manpower Requirements of Studies (Market pulse & present
study)
90
Table 3.23: Comparison of Manpower Requirements (MOT data & present study)
91
Table 3.24: Regional Variation of Skilled Manpower availability vs. requirement (between 2008 and
2010)
91
Summary
Mott MacDonald
Summary
S-1. Evaluation Study of the plan scheme assistance to IHMs, FCIs, IITTM and NIWS
The Market Research (MR) Division of Ministry of Tourism, Government of India had assigned
Mott MacDonald the Evaluation Study of the plan scheme assistance to IHMs, FCIs, IITTM and
NIWS.
The Ministry of Tourism extends financial assistance under this plan scheme support for up gradation
and setting up of Institutes of Hotel Management (IHM), Food Craft Institutes (FCI), Indian Institute
of Travel and Tourism Management (IITTM) and National Institute of Water Sports (NIWS). The
purpose of the assistance is to create institutional infrastructure that could foster and facilitate
professional education and training specific to tourism, travel and hospitality industry in order to meet
the ever increasing demand of skilled personnel/ professionals, and to strengthen and upgrade the
institutions so that it retains/acquires internationally acceptable quality benchmark. 35 IHM- Central, 5
IHM- State, 3 IITTM, 7 FCI and 1 NIWS have benefited from the plan scheme support from 2002 to
2007.
The evaluation was carried out in the 20 selected institutes (15 IHM- Central, 2 IHM- State, 1 IITTM
and 2 FCI) all across the country. Evaluation was carried out with specially designed tools, which
were approved by the Ministry of Tourism. The evaluation collected information regarding plan
scheme performance and overall functioning of the institutes. Perceptions of different stakeholders on
the overall functioning of the institute and their recommendations for future improvements were also
recorded during the evaluation study. The following table presents the institute-wise study findings.
P:\Noida\DMC\Projects\245657-Tourism Evaluation Study\REPORT\Final Report\FINAL IHM 10 02 09.doc1
Draft Report
Evaluation Study of the Plan Scheme - Assistance to IHMs/FCIs/IITTMs/NIWS
India
Mott MacDonald
Ministry of Tourism, Govt of
Institute-wise Evaluation Findings
Name of the
Institute
IHM
Guwahati
IHM
Ahmedabad
Financial Support
Under the Plan
Scheme (2002-2007)
Rs.840.83 Lakhs
Rs.869.95 Lakhs
Details of Activities
Undertaken under Plan
Scheme Support (2002-2007)
Construction of new campus
at Hengrabari.
Current Status
The IHM Guwahati is functional
in the new premises Hengrabari,
Borbari, since December, 2006.
The construction work is almost
complete except for construction
of the overhead tank, road
carpeting, drainage, construction
of the garage and parking space,
toilet completion work, water
hydrants for horticulture works
and fire fighting, additional deep
tube well and the staircase of the
principal’s residence.
Construction of hostel.
Some equipment has been
procured and orders have been
Procurement of equipments
& furniture
placed for the balance.
Impact
The new building has created a positive
impact on the teachers and students.
The State funds are being used to build
internal resources.
Infrastructure of the institute has been
upgraded.
Up-gradation of various equipments has led to
better practical sessions for students.
Construction of a new wing for
girl’s hostel is in process, Rs.100
Lakhs have been released to
CPWD to carry out the
construction of both girls’ &
boys’ hostels
IHM-Patna
Rs.612.77 Lakhs
Construction
of
institution
building
Hajipur.
Procurement
the Construction completed
at
of
All procurements done.
The new building has improved the
visibility of the institute and also provided
required additional space.
The enhanced computer laboratory has been
Draft Report
India
Name of the
Institute
Financial Support
Under the Plan
Scheme (2002-2007)
Mott MacDonald
equipment,
Current Status
Impact
computers,
very beneficial for the students.
furniture & books.
Installation
pipelines.
IHM
Kolkatta
Rs.247.52 Lakhs
IHM
Chennai
Rs.243 Lakhs
IHM
Hyderabad
Rs.46.84 Lakhs
of
gas
Installation
completed.
of
gas
pipeline
Procurement of computers, Procurement
of
computers,
Equipment and Furniture.
equipment
and
furniture
completed. Installed computers in
laboratory for students of 1st year
and in Front office for 2nd and 3rd
year practical for students.
Construction of annexe
building.
Construction of annexe building
not undertaken and grant to be
refunded.
Construction of 4 tube wells Construction work completed.
Construction of new building
for
library,
computer
laboratory,
kitchen,
restaurant and class rooms.
Procurement
of
new
equipments
Procurement of equipments yet to
be done since the institute has not
been able to find the supplier for
the latest equipments.
Construction of additional Completed
floor in Girls Hostel
The gas pipeline has increased
efficiency of the kitchen laboratory.
the
Better practical knowledge of computer and
increased efficiency of the management of
the institute.
Chennai is water scarce area and these tube
wells have helped in reducing the water
scarcity of the students staying in the hostel.
The buildings have been put to their utility.
The institute has earned additional revenue
by renting it for JEE examination coaching.
More students can be accommodated in
hostel. This was required as the student
intake in the courses have increased over the
years.
Draft Report
India
Name of the
Institute
IHM
Bengaluru
Mott MacDonald
Financial Support
Current Status
Under the Plan
Scheme (2002-2007) Scheme Support (2002-2007)
Rs.857 Lakhs
Construction of Girls Hostel Construction of hostels and staff
Construction of Boys Hostel
quarters under way.
and staff quarters
Construction of Executive
Development Centre(EDC)
Construction of EDC completed.
Procurement of equipment
All equipments procured.
IHM
Chandigarh
Rs.310.75 Lakhs
IHM Gwalior Rs.341.79 Lakhs
IHM Shimla
Rs.777.18 Lakhs
Procurement of furniture and Procurement of furniture and
books
books done
Construction of boys and Most of the work completed
girls hostel
Raising the boundary wall
Construction of 3rd floor of
Construction of 3rd Floor of
Institute yet to be started
Institute Building
Construction of Institute
building
and furniture
Construction of additional
Boys Hostel
Construction of Institute
building
Construction of Institute building
completed
Procurement of equipments and
furniture done
Construction of additional Boys
Hostel is in progress
Major
construction
work
completed,
some
pending
construction is in progress
Procurement of vehicles and Procurement of vehicles and
Impact
The hostels are constructed about 12 kms
from the institute campus. Students had
accommodation problems which will be
solved. However, the distance from the
college may be a hindrance.
EDC with all modern facilities constructed
which has been of help to students as more
courses & practical sessions can be
conducted.
Students are already using the equipments
which was necessary to match the standards
required in star hotels.
The hostel facility for both boys and girls
within the campus has benefited the
outstation students. It has increased the
inflow of students, especially the girls
coming from different parts of the country.
Construction of 3rd floor of Institute
building has not been taken up by CPWD.
This delay has hampered the infrastructure
development of the Institute.
The building construction has benefited
development of better infrastructure of the
Institute.
The equipments procured are being used by
different departments in the Institute and have
benefited the students.
The quality of education imparted has been
enhanced with the latest equipments recently
procured.
Better Infrastructure facility has created a
Draft Report
India
Name of the
Institute
IHM
Gangtok
Financial Support
Under the Plan
Scheme (2002-2007)
Rs.690.00 Lakhs
equipments
IHM
Bhubaneswar
Rs.290.92 Lakhs
IHM Jaipur
Rs.56.87 Lakhs
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Current Status
equipments done
Impact
good impression about the Institute among
students and hoteliers.
It has also created a better impact on the
student placement scenario.
Construction of institute’s While most of the civil works and The construction work is still in progress;
building
internal wiring is complete, works
hence the impact of the activities is yet to be
on electrification, water tank
felt.
and furniture
construction, gas tank construction
& erection, construction of
institute’s boundary, electrification
and flooring is yet to be
completed.
Procurement of equipment and
furniture not yet done.
The procurement of equipments has enabled
Procurement of equipments All procurement done.
for the laboratory and
to impart better training to students
modern kitchen
Full fledged boy’s and girl’s hostel has
Repairing of building hit by
cyclone
A repair of the building of the
facilitated the students
institute that was partially
Construction of boy’s and
girl’s hostel, additional class
damaged has been undertaken.
rooms , laboratory and multi All construction work completed.
purpose hall
Procurement of equipments, Major work completed
The library provides academic support to
furniture and library books.
Internal finishing of the hostel is in
students and they find it a useful resource and
Construction work of lecture
progress.
referral centre of the institute.
hall.
The lecture hall is used for conducting lecture
Furnishing of conference
sessions related to all the courses run by the
hall, construction of training
Institute.
room, guest rooms, hostel &
mess.
Draft Report
India
Financial Support
Under the Plan
Scheme (2002-2007) Scheme Support (2002-2007)
IHM
New Rs.162.91 Lakhs
Procurement of computers,
Delhi-Pusa
furniture, light equipments,
water cooler, pest control,
kitchen equipments, house
keeping equipments and civil
works for kitchen and
laboratories.
Renovation
of
hostel
building and purchase of
equipments.
IHM
Rs.925.00 Lakhs
Construction of institute
Dehradun
building.
and furniture.
IHM
Rs.233.95 Lakhs
Construction of girls and
Gurudaspur
boys hostel
Purchase of Equipments,
furniture and books
Name of the
Institute
IHM
Srinagar
Rs.512.63 Lakhs
FCIBolangir
Rs.141.57 Lakhs
Mott MacDonald
Current Status
Impact
All procurement has been done. It has helped the Institute in imparting quality
Kitchen and computer laboratory
education to students.
fully functional.
The hostel facility being provided has
Renovation of hostel building
facilitated the outstation students.
completed.
Construction
completed.
of
building Presently the institute is operating from the
newly constructed building, which has
enabled smooth administration.
Construction work has been The Hostel facility for both boys and girls
completed
within the campus has benefited the institute
Purchase of Equipments under
in attracting the outstation students.
process
Accommodation for boys and girls has been
restricted to 112 seats and 60 seats
respectively.
Various equipments are purchased at regular
intervals to provide the students hands-on
experience during the course of the study.
This has benefited the students as well.
However the procurement process of
equipments is still under way.
Construction of new building Construction work completed
The students have been facilitated with better
Procurement of equipments is
infrastructure.
under process
Renovation of administrative All renovation work completed.
Hostel facility for the boys has facilitated
building
All procurement done.
attracting outstation students.
Draft Report
India
Name of the
Institute
Financial Support
Under the Plan
Scheme (2002-2007)
FCI Ajmer
Rs.30.00 Lakhs
IITTMGwalior
Rs.1214.59 Lakhs
and furniture
Renovation of old building
into boys hostel
Procurement of teaching
aids, computers, furniture
and equipments
Construction of 4 class
rooms and toilets
Construction
of
IITTM
complex
at
Gwalior,
computer laboratory, CBSP
and administrative purpose
Construction of Auditorium,
IITTM Campus and IITTM
Noida campus construction
Mott MacDonald
Current Status
Impact
All procurement done.
It has helped the Institute in imparting quality
Construction work completed in
education to students.
2007-08.
Construction of IITTM complex at Better Infrastructure has been created which
Gwalior is completed
is attracting students and also helping in their
Work is in progress at IITTM
better placement.
Noida campus.
Draft Report
Mott MacDonald
Ministry of Tourism
Other Findings of the Evaluation Study
Admission Procedure
The admission to BSc in Hospitality and Hotel Administration is through Joint Entrance Examination
conducted by National Council for Hotel Management & Catering Technology (NCHMCT) at
different cities throughout the country. Based on the performance in the written test, candidates are
short-listed for counselling at different institutes. Allotment of Institute is on merit-cum-performance
basis in the written test.
Courses offered by the Institutes
NCHMCT, the autonomous body under Ministry of Tourism, regulates the academics for hospital and
hotel administration. Apart from the 3-years Degree (B.Sc programme) and the post-graduate
programme, there are many short term certificate courses offered by the Private Institutes.
During the interactions with the stakeholders, it was reported that the short-term certificate and
diploma courses offered by the IHM’s and the private institutes are in demand. Most of the local
students get benefited from such courses and get recruited in nearby hotels/ allied industries. These
courses focus on specialisation, unlike the B.Sc and M.Sc programmes and make the students
employable at various entry/middle level positions.
Students’ perception- Reasons for choosing the course
It was found that majority (56%) of student’s surveyed do a proper research about the scope, course
and career options before joining the institute. In 33% of the cases, the students join the course as
their friends/family members are in the same profession. However in very few cases (11%), it was
found that the students do not do any assessment of the course before joining it.
Students’ Perception about the Industry
During the interactions with the students in the visited institutes, 44% of them (surveyed students)
opined that they had plans to join the hotel industry. 33% of the students said that they would prefer to
go abroad for other jobs/earn more money. Majority of the students felt that the salary structure in the
Hotel industry is not good, the working hours are too stressful and the job is very demanding.
Teacher: Student Ratio
It was observed during the evaluation study that the average teacher to student ratio (based on
permanent faculty) in the institutes is 1:39, which is quite high as compared to the recommendations
by AICTE for imparting quality education. AICTE recommends an average teacher to student ratio of
1:15. This results in lower teacher attention per student and stressful learning environment. There are
some part-time contract teachers with IHMs, the data of which is not available. Including them, the
teacher student ratio may not be in line with that prescribed by AICTE.
Industry-wise Placement of Students
As per the data provided by the placement officers of the visited institutes, many students prefer to
join other industries as the salary is high and working hours are fixed. The trend has been increasing
over the years. According to the students there is no fixed working hours in the hotel industry. As a
result, students prefer to join other industries like Call Centres/BPOs, Retail Shops, Hospitals, etc.
8
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Ministry of Tourism, Govtof India
Views on the Industrial Training
During the interaction with students it was reported by majority (78%) that they were unhappy with
the quality of industrial training. There were grievances like the students were being used as casual
workers during the training, organised training sessions with modules are not conducted, students are
not allowed to interact with guests and their queries are not responded.
Opinion of Principals/Faculty /Placement officers
During the study, interactions were held with the head of institutes, faculty members and placement
officers. Majority (80%) of them opined that the quality of education provided in the institutes is
relevant and satisfactory. Few of them felt that the institutes should be more management oriented
than skill oriented. The intake of the students has gone up over the years and many students have
started thinking hospitality as a good career option. The students do not prefer to join the institutes
located in North-East, Bihar, Srinagar, etc due to their geographical location. Thus, the quality of
students is not very high in these institutes. Most of the faculty felt that their salary package is not at
par with other industries (deterring good staff to join the industry) especially as compared to private
hotel management institutes. The faculty also opined that there is an urgent need for more recruitment
of teachers as the intake of students has increased and the teacher to student ratio is quite high in most
of the institutes.
S-2. Total Availability of Manpower from Government & Private Institutes
According to the interaction of MM team members with various respondents during the study, it was
reported that the actual trained output from the Government Institutes is only 5868 per year. As per the
secondary information available, the private institutions produce around 15000 trained manpower
every year. Thus, at present, the total available trained manpower does not exceed 21000 per year.
Further, the Government has plans to enhance the capacity of the Institutes in phases by 2010. The
Ministry of Tourism is planning to setup 13 more IHMs and 5 FCIs at various locations of India. Each
of these 13 IHMs would be functional by 2010 with an intake capacity of 120 in each of them. Thus,
from the would-be–functional institutions, the total available additional students would be around 700
by 2010.
S-3. Assessment of the Manpower Requirement
The manpower estimates in this case is based on the approved hotels and their rooms as published by
Ministry of Tourism, Government of India. The details of manpower estimates are discussed below
Assumptions / Basis of calculations
Number of Hotels and rooms in Hotels
As per data published by the Ministry of Tourism, the growth rate (CAGR) of number of rooms in the
approved hotels has been around 15.18 % in the last three years as given below.
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Mott MacDonald
Hotel segment-wise Approved Rooms in India by Ministry of Tourism
Category
One Star
Two Star
Three Star
Four Star
Five Star
Five Star Deluxe
Heritage Hotel
Classification Awaited
Total
2005
No of
No of
Hotel
Rooms
54
1629
209
5673
447
19985
80
5483
117
7367
80
15739
58
1970
145
9767
1190
67613
2006
No of
Hotel
46
217
477
111
71
86
67
133
1208
No of
Rooms
1435
5823
20342
7354
8470
20943
2211
8924
75502
2007
No of
No of
Hotel
Rooms
54
2871
209
6265
491
22485
120
8305
93
10953
104
21742
79
2336
493
14737
1643
89694
Source Indian Tourism Statistics -2005 & 2006 Ministry of Tourism, Government of India and Data on 2007
taken from the information available with Ministry of Tourism(Hotel and Restaurant Division )
During the interactions that the study team had with the hoteliers, they opined that the average
growth rate of hotel industry has been around 14% over the past few years, which will
continue in future.
For estimation of future manpower requirements by the hotel industry, the past CAGR in the
growth of the hotel industry has been considered, i.e. 15.18%.
Based on the hotel industry growth rate and the requirement of additional rooms each year, the
requirement of manpower for the industry has been estimated.
Staff: Room Ratio of the Hotel Industry
The study team visited many all star categories of hotel. From the interactions, the details of the
available staff and their number of existing rooms were noted. Based on the data collected, the
following Staff: Room ratio has been worked out. The following table shows the Staff: Room ratio for
personnel at various levels.
Staff: Room Ratio in the Visited Hotels
Staff
Managerial and Professional
Supervisory and Technician
Crafts /Operative
Administrative and Others
Ratio ( based on data collected from the hotels visited)
0.17
0.31
1.28
0.20
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Mott MacDonald
Estimates of Total Manpower Requirement by approved hotels
Due to the growth of the hospitality sector, there will be huge requirement of personnel at various
levels like General management trainees, trainees in kitchen management, housekeeping management,
operational trainees, front office and accounting management, chefs, butlers, captains, bakery,
confectionery and other specialized cooking, etc. While the middle management positions are being
filled by people holding three-year diplomas, the craft trainees produced by the Food Craft Institutes
meet the needs for lower-level skill areas. On the basis of Staff: Room ratio and the growth of the
hotel industry, the manpower requirement has been computed as given below.
Estimated total Manpower Requirement by MoT’s Approved Hotels
Year
2008
2009
2010
2011
2012
2013
2014
2015
In Number
26694
30745
35411
40786
46976
54106
62317
71775
Estimates of Skilled Manpower Requirement by Approved hotels
As discussed, by the end of 2010 & 2015, the requirement of additional manpower in the approved
hotels will be 35411 and 71775. In order to assess the total requirement of skilled manpower by these
approved hotels, we have assumed that these hotels will have/ need to have at least the minimum
benchmark trained manpower as stipulated by the Ministry of Tourism in their guidelines.
As per the terms and conditions of Ministry of Tourism for approval of the hotels, the following table
gives the stipulation in terms of percentage of staff with minimum one-year certificate course from
Government recognised catering and hotel institutes.
Minimum Requirement of Staff (from Government colleges) for approval of Hotels by
Ministry of Tourism
Category of Hotel
One Star
Two Star
Three Star
Four Star
Five Star
% of staff
10%
15%
20%
25%
30%
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In line with the stipulations of the MOT for approval of hotels by them, the analysis of the minimum
skilled manpower requirement by the approved hotels from 2008 to 2015 has been done. Considering
that these approved hotels (based on their category) would at least have the minimum staff
requirement as stipulated by the Ministry and based on the assumption that the requirement of skilled
staff, on an average, by the various Star- category hotels will be 25%, the total requirement of
additional skilled manpower (to cater to the benchmark requirement as stipulated by MOT for
approved category hotels) will be 23213 by 2010 and that by 2015 will be 92204.
Manpower Requirement
The Unorganised sector Hotels are those which are not approved by the Ministry of Tourism but are in
plenty in various towns and cities. The data on hotels in the unorganised sector does not have any
authentic sources of Secondary Information. The Study Report of Market Pulse on manpower
requirement in the hotel & restaurant industry is the only detailed study which was done for and
approved by the Ministry of Tourism, Government of India in which information on this sector is
available.
For assessment of the total manpower requirement by this sector, the data of the Market Pulse Report
has been used. As per this report, the total manpower in the unorganised sector which was 637739 in
2002 would increase to 1405080 by 2010. Thus, the average annual manpower required by this sector
would be 95918 numbers for 2002-2010 and 185659 for 2010-2015.
Skilled Manpower Requirement
As per a study report of Market Pulse, in the unorganised sector hotels (these include the hotels which
are not approved by the Ministry of Tourism and located in different smaller destinations all over
India) the % trained manpower of total manpower for unorganised sector hotels is 5.25%. Total
Trained/ Skilled manpower requirement would be 73767 by 2010 and 85620 by 2015.
Manpower Requirement- For Restaurant Sector
Like the hotels in the unorganised sector, the Restaurant Sector does not have any authentic sources of
Secondary Information. The Study Report of Market Pulse on manpower requirement in the hotel &
restaurant industry is the only detailed study which was done for and approved by the Ministry of
Tourism, Government of India- this report has data pertaining to the restaurant sector in India.
As per the Market Pulse report, there were around 140,000 restaurants (including cafes, Fast Food
centres, Dhabas/ Bhojanalayas) employing around 1852859 people in 2002. As per the report, there
would be around 196000 restaurants in India by the year 2010 and for catering to the huge number of
restaurants around 2288630 number of manpower will be required.
The Market Pulse report indicates that on an average 23502 skilled manpower is required per year by
the restaurant sector between 2002 till 2010 and 28046 skilled manpower for 2011 to 2015.
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Scenario 1: Based on present Growth Rate of 15% for the approved hotels
The Hotel and the Restaurant sector employ the work force which includes both skilled and unskilled
staff. Currently, the Hotels and Restaurants act as the training institutions for the staff (both skilled and
unskilled) that they employ for various skills so that they can effectively deliver the services as desired
by this sector. Some hotels source the skilled staff from the existing private and Government colleges.
The MOT stipulates certain specified requirement for each category of their approved hotels; hence it
is obligatory for these hotels to source the trained/ skilled staff.
The requirement of total manpower (both skilled and unskilled) by 2010 and 2015 would be 544017
and 1971432
Scenario 2: Based on optimistic Growth Rate of 20% for the approved hotels
In this scenario, the growth rate of the hotels in the approved category hotels has been considered to
increase at higher growth rate of 20%, thereby increasing the requirement of manpower in this
category of hotels. The requirement of total manpower (both skilled and unskilled) by 2010 and 2015
would be 579207 and 2182993.
Scenario 3: Based on Tourist Inflow
The assessment of manpower requirement based on the estimated growth of rooms due to foreign and
domestic tourists have been discussed in the following table.
Total Manpower Requirement as per Scenario -3
Year
2008
2009
2010
Total
Luxury
Budget
Others
(Approved Hotel
(Approved Hotel)
(Unorganised
Category )
17581
19951
22644
60176
107618
121688
137602
366908
44866
50716
57329
152911
Total
170065
192355
217575
579995
Suggestions / Recommendations
The Ministry of Tourism extends financial assistance for the up gradation and setting up of Institutes
of Hotel Management (IHMs) and Food Craft Institutes (FCIs) in the country. The Indian Institute of
Tourism & Travel Management (IITTM) and National Council of Hotel Management & Catering
Technology (NCHMCT) are also eligible for this assistance. The purpose underlying these efforts is to
create institutional infrastructure that could foster and facilitate professional education and training
specific to tourism, travel and hospitality industry. The institutional infrastructure, however, needs to
be expanded and upgraded constantly so that it retains/acquires internationally acceptable quality
benchmark. Based on the findings of the study, the following are the key recommendations
Extending the Plan Scheme Support
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This Plan scheme support, apart from providing the infrastructure augmentation, may also provide
financial support to institutes for providing refresher courses and exposure visits of faculties and
trainers.
Plan Scheme Guidelines
The Scheme Guidelines in Hindi and English may be developed by the Ministry of Tourism and
circulated amongst institutes for better communication and transparency. The guidelines may also
include application template and format of DPR.
The present basis of admissions to the institutes is on merit-cum-performance in the Joint Entrance
Examination. This has meant that deserving and bright students from poor and lower socio-economic
background have been able to avail the education and thus benefit from the program. Thus, the present
admission procedure should be continued.
Additional Training
Since the students come from different socio-economic backgrounds, they are not proficient with
usage of computers and internet. Their command over English is also not as per the industry
requirement. These students also need to have certain personality development. Thus extra classes/
training need to be imparted to these students on personality development, English language use,
basics/ usage of computers & internet.
Course Curriculum
Based on our discussions with the stakeholders, it was suggested that the following elements may be
added in the course curriculum across all the courses:
•
Personality Development Programme.
•
Modules on lifestyle issues- with special context to hospitality industry.
•
Curriculum for industrial training.
•
More thrust on promotion of local cuisines in the curriculum.
•
Nutrition related component be included.
•
Compulsory computer education in all the courses.
Publicising the Cabinet Committee on Economic Affairs (CCEA) Decision - for availability of
additional funds
In addition to the Plan Scheme for setting up IHM’s, a CFA scheme has been sanctioned by CCEA
which requires publicity. This scheme aims to augment infrastructure within an existing educational
institution offering multiple courses in different educational sectors. This will help to augment the
infrastructure of other educational institutions to provide hospitality service trained professionals.
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Teaching and Training Methodology
It is recommended that more modern technology may be used for imparting teaching and training to
students. Stress should be given on more practical trainings. The National Council for Hotel
Management & Catering Technology may recommend a uniform teaching and training methodology
for all the institutes.
Teacher to Student Ratio
It was observed during the study that the average teacher to student ratio in institutes visited is 1:39,
whereas teacher to student ratio prescribed by AICTE is 1:15. While working out the teacher student
ratio, the teachers who are permanent employees of IHMs have been considered. Additionally, there
are some teachers who provide part-time teaching/ training at all IHMs on contractual basis. The data
on contract faculty is not available. We understand that including the part-time contract faculty, the
teacher: student ratio will improve but it will be higher than that prescribed by AICTE. Ministry of
Tourism should arrive at the actual Teacher: Student ratio by getting details of the contract teachers at
each IHM/ FCI/ IITMs/NIWS, and accordingly the faculty strength may be reached to attain the
AICTE norm.
There should be yearly awards instituted by Ministry of Tourism for the best performing IHMs and
FCI’s. This will enable the IHMs and FCIs to keep up their standards of education, training, faculty
members and graduating students.
In addition, to encourage the teachers and the students to excel in their respective fields, the IHMs/
FCIs should be encouraged to sign MoUs with leading International Institutes and regular exchange
programs of teachers and students should be put in place.
Since the hotel industry in India is competing with rest of the World, there needs to be constant skill
up gradation for the teachers. Training programs from well renowned world class institutes be
conducted by national and internationally renowned organisations/ gourmets / and chefs. These should
be essentially in the field of Food and Beverage management to add to the existing local cuisine
knowledge base through training on exotic / international cuisines.
Industrial Training
During the study it was reported by various respondent categories that there is enormous amount of
inconsistency (in salary & perks, job hours etc.) and exploitation by hoteliers. Hence, it is
recommended that the Ministry of Tourism may pursue some intervention and the National Council
for Hotel Management & Catering Technology may come up with guidelines and curriculum for
Industrial Training.
Executive Development Centres
It is further recommended that development of Executive Development Centres (EDC), compulsorily
attached with the institutes, may be promoted for providing better hands-on exposure/experience to its
students. The students may also be attached with the EDC for Industrial Training.
Hostel Facility
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It is suggested that the hostel facility provided for the students should normally be adjacent to the
education facility. In certain cases, it was observed that the hostel facility is quite far away from the
education facility.
Outbound Placement
It is further recommended that the scope of placement should be extended outside the country too. The
Ministry of Tourism may tie-up with its offices, missions and embassies for global branding of Indian
Skilled Professionals in hospitality sector.
Certification of Unorganised Sector
IHMs and FCIs may take up online certification for guides, cooks, waiters, house-cleaning etc.
employed in this sector that are without any formal technical education and training. This certification
should be mandatory for the Industry to employ them. Some agency may assist MOT to develop the
accreditation/ certification standards which can then be taken up by these institutes.
Pay Revision of Staff
The pay package of the teaching and non-teaching staff of the institutes may be revised to bring it at
par with AICTE or UGC norms. This will encourage the existing staff and will also attract
experienced faculty to join the institutes. It is further suggested that the Ministry of Tourism may take
up issues related to human resources of the institutes in the portfolio of plan scheme assistance.
Chapter-1Introduction and Background
Draft Report
1
Introduction and Background
1.1
Introduction
Mott MacDonald
The Ministry of Tourism is the nodal agency for the development of tourism in the country. It plays a
crucial role in coordinating and supplementing the efforts of the State/Union Territory Governments,
catalyzing private investment, strengthening promotional and marketing efforts and in providing
trained manpower resources.
The Ministry of Tourism has also adopted a multi-pronged approach in order to achieve the growth in
the tourism sector in India. Providing a congenial atmosphere for tourism development, strengthening
the tourism infrastructure and hospitality related services, integrated development of identified
destinations and circuits, integrating elements of tourism, emphasising on culture and clean civic life
and marketing of tourism products has been the area of focus. A constant endeavour has been made to
have qualified and trained manpower to serve the requirements of the industry. The Institutes of Hotel
Management (IHM) continue to be the backbone of manpower training for hospitality industry in the
country.
The Ministry of Tourism extends financial assistance under plan scheme support for up-gradation and
setting up of Institutes of Hotel Management (IHM), Food Craft Institutes (FCI), Indian Institute of
Travel and Tourism Management (IITTM) and National Institute of Water Sports (NIWS). The
purpose of the assistance is to create institutional infrastructure that could foster and facilitate
professional education and training specific to tourism, travel and hospitality industry in order to meet
the ever increasing demand of skilled personnel/ professionals, but also needs to be strengthened and
upgraded so that it retains/acquires internationally acceptable quality benchmark.
The Market Research (MR) Division of Ministry of Tourism, Government of India had assigned
Mott MacDonald to conduct Evaluation study of the plan scheme assistance to IHMs, FCIs, IITTM
and NIWS.
1.2
Objective of the study
The objective of the study was:
1. (a) To evaluate the plan scheme “Assistance of IHMs/ FCIs/ IITTM/ NIWS” to assess the
extent to which the scheme has been able to meet its objectives in respect of:
-
IHMs,
FCIs,
IITM and NIWS.
(b) To make recommendations for making modifications/improvements in the scheme.
2. To assess and forecast the manpower requirements of the hospitality industry, at the
managerial and craft personnel levels at the end of December 2010 and March 2015.
3. To indicate regional imbalances, constraints and peculiarities of the manpower requirement
in the hospitality industry, as well as the reasons and remediations thereof.
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1.3
Mott MacDonald
Scope of work
The scope of work for the study was as following:
(a) To evaluate the plan scheme assistance to IHMs/FCIs/IITTM/NIWS and providing
recommendations for modifications/improvements in the scheme:
•
Visit sampled institutes (IHMs/FCIs/IITTM/NIWS)
•
Interaction with different stakeholders of the institutes like Board of Governors, Director,
Faculty & Trainers, Students
•
Interaction with State Tourism Officials
•
Interaction with Travel Operators and Hoteliers
(b) To assess and forecast the manpower requirements of the hospitality industry, at the managerial
and craft personnel levels at the end of December 2010 and March 2015:
• Interaction with Central Government Officials
• Interaction with State Tourism Officials
• Interaction with Hotel Industry
• Collection of information from secondary sources and analysis by MM
(c) To indicate regional imbalances, constraints and peculiarities of the manpower requirement in the
hospitality industry, as well as the reasons and recommendations thereof:
•
Interaction with Central Government Officials
•
Interaction with State Tourism Officials
•
Collection of information from secondary sources and analysis by MM
1.4
Approach and methodology
1.4.1
Approach
The overall approach for the study was as follows:
•
Using a multi-disciplinary team of appropriate personnel with adequate qualification and
experience in relevant fields
•
Understanding the project and the needs of the client thoroughly
•
Developing an effective evaluation framework in consultation with the client and other
stakeholders
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Mott MacDonald
•
Designing comprehensive data collection instruments and analysis plan
•
Conducting field surveys as per the Evaluation framework, collect data and prepare
Evaluation Reports
•
Assessing the schemes in line with the Evaluation framework with maximum accuracy and
make necessary improvisation wherever necessary in consultation with the client
•
Establishing and maintaining close contact with the client and other stakeholders during the
project period and taking their inputs and constant feedback in achieving the project
objectives.
1.4.2
Methodology
The detailed methodology undertaken for the study is explained below:
1.4.3
Developing evaluation framework
The task of developing the evaluation framework was performed in the following stages:
(i)
Understanding the scheme
Before developing the plan to undertake the evaluation activity, our team tried to understand various
components of the scheme. We met and interacted with client to collect detailed information about the
scheme. Though there was no written documentation highlighting the details/ guidelines of the Plan
Scheme, the relevant secondary data/information collected from the Ministry provided us with insight
of the scheme. Subsequently, the study team made preliminary visit to IHM-Dehradun and interacted
with stakeholders, which enabled them to get more clarity about the scheme.
(ii)
Identification of stakeholders groups and analysing stakeholders’ interests
Various stakeholders like Head of the Institutes, Faculty members, Trainers, Students (Present and
Pass-outs), Travel Operators/ Hoteliers/Association etc were identified. The study team had
interactions with these important stakeholders to understand the functioning of the institutes and how
the activities/services of institutes have affected/benefited different groups. The pass-out students were
contacted telephonically by the study team. Perception matrices based on the discussions with these
stakeholders have been developed and have been presented in later part of this report. Suggestions of
different stakeholders for improving the scheme have also been incorporated in the report.
(iii)
Preparing Log-Frame and Identification of Benefit Indicators and Means of
Verifications
The detailed scheme framework and listing of scheme goals, impact, key stakeholders, scheme
purpose, outcomes, and outcome indicators, means of verification and assumption /risk factors have
been prepared as given below:
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Table 1.1: Evaluation Study- The Logical Framework
Goal
Impact
Develop quality manpower Institutional improvement
for tourism, travel and IHMs/FCIs/IITTMs/NIWS.
hospitality industry
Means of Verification
of Interaction with stakeholders using
semi
structured
interview
guidelines and questionnaires.
Visiting sampled institutes like
IHMs/FCIs/IITTMs/NIWS
Purpose
Create
infrastructure
Foster
and
facilitate Feedback from
institutional professional education and stakeholders
training specific to tourism,
travel and hospitality industry
Outputs
Development of campus,
teaching/administrative
building,
kitchen,
laboratories,
Libraries,
Auditorium, etc.
1.4.4
Outcome
Possible Benefits (Indicators)
•
Better
professional
education in tourism,
travel and hospitality
•
Better training facilities
•
Indian Tourism industry
attaining internationally
acceptable
quality
benchmark
industry
&
•
Interaction with students
•
Interaction
with
Faculty/trainers, etc.
•
Interaction with Industry
Evaluation Study
Evaluation of the scheme components as worked out in the evaluation framework was carried out to
verify the impact, outcome and possible benefits at respective levels. Since the scheme has started
some time back, it was difficult to collect the pre-scheme or baseline data. Hence, such information
was collected from the client. Information pertaining to each of the indicators was collected through
interaction with stakeholders. Following were the important stakeholders contacted for the study:
•
Ministry of Tourism
•
National Council for Hotel Management and Catering Technology
•
Head of the Institute
•
Faculty members/trainers/placement officers of the Institute
•
Students (present & pass-out ) of the Institute
•
Hoteliers/Associations
Draft Report
•
1.4.5
Mott MacDonald
Interview schedules consisting of close-ended, open-ended and scoring questions for gathering
information related to the evaluation indicators have been used.
Manpower availability – current and future forecast
The methodology adopted to assess and forecast the manpower requirements of the hospitality
industry, at the managerial and craft personnel levels at the end of December 2010 and March 2015
includes:
•
Collection of secondary information on the manpower availability and forecasts available in
terms of managerial & craft personnel in hospitality sector (approved, unorganised sector
hotels and restaurants), past trends and forecast for growth rate of the sector.
•
Collection of information of approved seats course-wise, along with expansion plans of
IHMs/FCIs/IITTM/NIWS and private institutions approved by AICTE.
•
Working out the future availability of personnel from existing and proposed government and
private institutes.
•
Collection of secondary information of existing manpower in managerial and crafts
personnel, number of rooms and manpower ratio in approved hotels.
•
Estimating manpower requirement on the basis of future room requirement.
1.5
Grants Released under the scheme
As per the data of the Tourism Department, following institutes have benefited from the grant-in-aid
scheme during the last five years. The list of the institutes along with amount released is given in the
following Tables (Table 1.2 to 1.5). These institutes have been tabulated according to their category.
1.5.1
FCI
7 FCIs have benefited from the grant-in-aid scheme from 2002-03 to 2006-07. In the year 2003-04,
none of the FCIs had received any grant. The FCI at Gangtok and FCI at Jodhpur had received the
grant for the first time in 2002-03. The details are given in Table 1.2.
Table 1.2: Amount Released Under Plan Scheme to FCIs (2002 to 2007)
Name of the Institute
2002-03
FCI Jodhpur
10
FCI-Ajmer
0
FCI-Bolangir
0
FCI Gangtok
40
FCI Udaipur
0
FCI Faridabad
0
FCI Chandigarh
0
50
Total
Source- MOT, Govt. of India
2003-04
0
0
0
0
0
0
0
0
2004-05
0
10
0
0
0
0
0
10
2005-06
0
0
14.11
0
0
0
0
14.11
(Rs. In Lakhs)
2006-07
Total
56.08
66.08
35
45
113.89
128
0
40
50
50
50
50
49.92
49.92
354.89
429
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1.5.2
IHM
(i)
IHM- Central
Mott MacDonald
35 IHM-Central institutes have benefited from the grant-in-aid scheme from 2002-03 to 2006-07. Out
of these, 7 IHMs had received the grant for first time in 2006-07. The details of these institutes along
with amount released are given in Table 1.3.
Table 1.3: Amount Released Under Plan Scheme to Central IHMs (2002 to 2007)
IHM-Shimla
IHM-Bengaluru
IHM-Guwahati
NITHM Hyderabad
IHM-Chandigarh
IHM-Bhubaneswar
IHM-Kolkatta
IHM Dehradun
IHM-Ahmedabad
IHM-Srinagar
IHM-Gwalior
IHM-Gurudaspur
IHM-Chennai
IHM-Goa
IHM-Jaipur
IHM-Hyderabad
NCHMCT, Noida
IHM-Patna
IHM-Kurukshetra
IHM-Thiruvananthapuram
IHM Pusa
IIHM-Gwalior
IHM-Hazipur
IHM-Bhopal
IHM Jharkhand
EDC Bengaluru
NCHMCT, New Delhi
IHM-Shillong
IHM-Chhattisgarh
State-IHM-Sikkim
IHM Silvassa
IHM-Mumbai
2002-03
261.79
105
6
10
191.88
8.11
116
2003-04
200
20
344.79
210
6.65
14.16
200
2004-05
199.87
175
0
430
10.27
39.52
300
457.45
31.11
4
97.55
15.78
11.15
371.5
103.39
100.5
81
200
10
100
2005-06
66.06
99.99
359
200
0.28
258.38
30
526
112.5
317
49.79
31.45
139
16.71
2.75
18.33
375
451
382
31.59
56.5
8
53.77
9
300
100
150
21.78
(Rs. In Lakhs)
2006-07
Total
49.46
777.18
348
747.99
559.88
1269.67
850
150
348.81
290.92
62
247.52
99
925
769.95
164.52
512.63
92
341.79
292.5
333.95
243
69.13
183.39
38.34
56.87
8
37.48
746.5
554.39
382
82.92
82.92
131.32
162.91
92
92
61.77
10
10
300
100
150
21.78
300
300
250
250
191.52
191.52
50
50
Draft Report
Mott MacDonald
IHM Gandhinagar
IHM Lucknow
IHM-Boothgarh
Total
(ii)
36.68
26
10
864.2
36.68
26
10
864.2
IHM – State
5 state IHM institutes have benefited from the grant-in-aid scheme from 2002-03 to 2006-07. The state
IHM-Uttarakhand was the first institute to receive the grant in 2002-03. The details of these institutes
along with amount released are given in Table 1.4.
Table 1.4: Amount Released Under Plan Scheme to State IHMs (2002 to 2007)
State IHM-Uttarakhand
State IHM Dehradun
State IHM-Kurukshetra
State IHM Gangtok
State IHM Lajpat Nagar,Delhi
Total
1.5.3
2002-03
25
2003-04
2004-05
2005-06
74.8
50
400
25
524.8
(Rs. In Lakhs)
2006-07 Total
25
74.8
336.47
386.47
400
100
100
436.47
986.27
IITTM
3 IITTMs have benefited from the grant-in-aid scheme from 2002-03 to 2006-07. However, none of
them received any grant in the first year, i.e. 2002-03. The details of these institutes along with amount
released are given in Table 1.5.
Table 1.5: Amount Released Under Plan Scheme to IITTMs (from 2002 to 2007)
Name of the Institute 2002-03
IITTM, Gwalior
IITTM-Bhubaneswar
IITTM Noida
Total
1.5.4
2003-04
65.84
2004-05
126.22
2005-06
6.34
400
65.84
126.22
406.34
(Rs. In Lakhs)
2006-07
Total
477.33
675.73
100
500
510
510
1087.33
1685.73
NIWS
NIWS Goa, the only institute of its kind in India, benefited from the grant-in-aid scheme. It received
Rs 3.47 Lakhs in 2005-06.
Draft Report
Mott MacDonald
1.6
Sampling Methodology - Primary Survey for Evaluation Study
1.6.1
Institutes- IHMs/ FCIs/ IITMs/ NIWS
For selection of the institutes for the primary survey, the institutes which benefited from the grant-inaid scheme from 2002-03 to 2006-07 have been considered.
•
Institutes which have received the grant only in 2006-07 have not considered for sampling as
it was felt that it will not be prudent to evaluate the institutions which had received the grant/
fund recently.
•
The remaining institutes which had received the grant consistently for the last 4-5 years were
given the maximum weightage of 1.
•
This was followed by institutes who had received the grant consistently for the last 3 years
(times) - who were given a weightage of 0.5.
•
The institutes which received the grant only once or twice in past 5 years were given a
weightage of 0.25.
Based on this process, the institutes were short listed for primary visit. Table 1.6 shows the weightage
given for selection of the institutions for primary survey based on receipt of their grant.
Table 1.6: Justification for Selection of Institution for Primary visit
Number of Times Grant Received
1 Time
2 Times
Weightage
0.25
0.25
Justification
Institutes which have received
the grant in aid for 1-2 times,
would have hardly benefited
from the scheme and hence
have been given a weightage
of 0.25.
3 Times
0.50
the grant in aid at least 3
times, would have moderately
benefited from the scheme
and have been given a
weightage of 0.50.
4 Times
1.0
the grant in aid 4 to 5 times
5 Times
1.0
would have benefited the most
and would fulfil the objectives
of the scheme. Thus, these
institutes have been given the
maximum weightage of 1.
• After the initial selection, 2 more parameters were also taken into consideration for selecting
the final list of 20 institutes for primary survey. These were- the amount of grant received
& Year of receipt of the grant. We have also tried to keep in mind the geographical
representation while finalizing the list of the institutions for primary survey.
Draft Report
•
Mott MacDonald
Preference was given to those institutes, which received the funds early and where the
amount received was significant. The rationale behind preferring these institutes was the
correlation between institutional improvement and the amount of grant/utilization time. It
was felt that the impact would be more noticeable in institutes which received the funds early
and in substantial amount. Based on the above parameters, the following institutes were short
listed and further revised as per suggestion of the Ministry of Tourism in the Inception
meeting. The institutes which availed the grant-in-aid only once in 2006-07, have not been
considered for primary survey.
Table 1.7: List of Institutes Selected For the Primary Survey for the Evaluation Study
Number of
institutes
which
received
grant only
in 2006-07
(B)
Number of
Institutes
considered
for
Sampling
3
4
2
IHM- Central 35
7
28
15
State IHM
5
1
4
2
IITTM
3
1
2
1
Total
51
12
39
20
Category of
Institute
FCI
Total
Number of
Institutes
(A)
7
Institutes
selected
for
Primary
Survey
Selected Institutions
(C)=(A)(B)
FCI Bolangir
FCI-Ajmer
IHM-Shimla
IHM-Bengaluru
IHM-Guwahati
IHM Hyderabad
IHM-Chandigarh
IHM-Bhubaneswar
IHM-Kolkatta
IHM-Ahmedabad
IHM-Srinagar
IHM-Gwalior
IHM-Chennai
IHM-Jaipur
IHM-Gurudaspur
IHM-Patna
NCHMCT(PUSA), New Delhi
State IHM-Dehradun
State IHM Gangtok
IITTM, Gwalior
Draft Report
1.6.2
Mott MacDonald
Hotels
The selection of hotels for primary survey was based on the data of India Tourism Statistics 2005. As
per this, there were around 1190 approved hotels in India (by Ministry of Tourism). These hotels have
been classified into various categories like 5-Star deluxe, 5-Star heritages, 4-Star, 3-Star, 2-Star, etc.
The selection of sample hotels for primary survey was based on the following parameters:
•
•
•
•
•
A total of 80 hotels were considered for the primary survey
The sample was distributed proportionally among all categories of hotels.
State wise distribution of sample was done for all categories of hotels.
Hotels in those states were considered which have IHMs/FCI/ IITTM.
Regional representation was also taken into consideration.
The number of selected hotels for primary survey is detailed in Table 1.8.
Table 1.8: State-Wise Selection of Hotels for Primary Survey
5 Star
Deluxe
AP
Assam
Gujarat
J&K
Karnataka
Maharashtra
MP
Orissa
Punjab
Rajasthan
Tamil Nadu
Uttar Pradesh
Uttarakhand
West Bengal
Haryana
Himachal
Pradesh
New Delhi
Total
1.6.3
5
Star
4
Star
1
3
Star
10
1
2
Star
1
Star
Heritage
Classification
1
1
1
1
1
1
1
1
1
1
11
1
1
4
3
7
1
1
4
2
1
1
1
1
6
1
6
5
1
29
1
1
2
2
1
1
1
1
1
Classific
ation
Awaited
1
1
15
1
1
1
1
4
4
1
1
1
11
Total
13
1
2
2
1
22
6
3
8
6
3
2
1
7
1
2
2
80
Selection of Respondents in each Institute
The study covered 20 institutes. The respondents in these 20 institutes is shown in the Table 1.9
Draft Report
Mott MacDonald
Table 1.9: Respondents Contacted For Primary Survey in Institutes
Respondent Category
Head of the Institute
Placement Officer/In-charge
Faculty ( 2 in each institute)
Trainer
Students
Tour Operators/Hoteliers
Total
Total
20
20
40
20
132
100
332
Chapter-2Evaluation of
IHMs/FCIs/IITTM
Draft Report
2
Mott MacDonald
Evaluation of IHMs/FCIs/IITTM
The evaluation was carried out in the 20 selected institutes all across the country using specific
questionnaires, which were approved by the Ministry of Tourism. The evaluation collected
information regarding plan scheme performance and overall functioning of the institutes. Perception of
different stakeholders on the overall functioning of the institute and their recommendations for future
improvements were recorded during the evaluation study.
2.1
IHM – Guwahati
2.1.1
About the Institute
The Institute of Hotel Management, Catering Technology and Applied Nutrition, Guwahati, (Assam,
India) formerly the Food Craft Institute was established in 1984 by Government of India, Ministry of
Tourism. It is now upgraded to full fledged Institute of Hotel Management since 1995 and affiliated to
the National Council for Hotel Management, Pusa, New Delhi. From the academic year 2002, the
institute has been conducting Three-year BSc programme in Hospitality and Hotel Administrations.
The degree is awarded by IGNOU in collaboration with NCHM, New Delhi. The Institute was
functioning from a rented building belonging to Assam Industrial Development Corporation till
December 2006 and the rent was borne by the Department of Tourism, Government of Assam. Later
in December 2006, the institute was shifted to its new premises at Hengrabari, Borbari, Guwahati. The
institute is managed by an autonomous society registered under the Society Registration Act 1860.
This comprises of representatives from ministry/ Department of Tourism, Education, Finance, NCHM,
experts from hotel industry. The Commissioner and Secretary, Tourism, Government of Assam is the
Hon’ble chairman of this society.
2.1.2
The total amount sanctioned to the Institute from Ministry of Tourism is Rs.1280.50 Lakhs. This
amount was sanctioned for construction of main institute building, hostels, staff quarters, etc. The
details of scheme sanctioned and amount received are given in Table 2.1.
Table 2.1: Details of Amount Received Under the Plan Scheme by IHM, Guwahati
Year of Sanction
Total Amount Sanctioned
Total Amount Received
1998
128050000
36100000
(In Rs.)
2004
0
34083000
2005
2006
0
20000000
0
30000000
Total
128050000
120183000
Source – IHM Guwahati
Draft Report
2.1.3
Mott MacDonald
The IHM Guwahati is presently functioning from the new premises at Hengrabari, Borbari, Guwahati.
It was shifted from the rented building at Bhangagarh to this new building in December, 2006. The
Institute complex has been completed on about 15 bighas of land provided by Department of Tourism,
Government of Assam. The Government of India, though the Grant in aid scheme, has provided the
entire fund to construct this complex. At present, 11 KV temporary electric connections has been
provided to the campus and in near future the 33 KV dedicated line will be provided for regular
electric supply. The hostel block can accommodate 168 boarders. All the works have been completed
except for over head tank, road carpeting and other developmental works like drainage, garages and
parking, toilet, water hydrants for horticulture works and fire fighting, additional deep tube well and
staircase at the Principal’s residence.
The details of physical progress and overall impact are given in Table 2.2.
Table 2.2: Details of activities under Plan Scheme Support - IHM, Guwahati
Year
From
1999-2000
to 2006-07
Activities carried under this
Current Status
scheme
The Institute complex has been • The
Institute
is
constructed on about 15 bighas of
functional in the new
land provided by Department of
premises Hengrabari,
Tourism, Government of Assam.
Borbari,
since
Under this scheme, the entire fund
December, 2006.
to construct this complex has been • The works are almost
provided. At present 11 KV
complete except for
temporary electric connection has
Construction of the
been provided to the campus and
Over Head tank, road
in near future the 33 KV dedicated
carpeting, drainage,
line will be provided for regular
construction of the
electric supply. The hostel block
garage and parking
can accommodate 168 boarders.
space,
toilet
The remaining 4.5 bighas of land
completion
work,
has been leased to Roots
water hydrants for
Corporation limited.
horticulture works and
fire
fighting,
additional deep tube
well and the staircase
of the principal’s
residence.
2.2
IHM – Ahmedabad
2.2.1
About the Institute
Overall Impact
•
•
•
The new building
has created a
positive impact
on the teachers
and students.
The State funds
being channelised
to build internal
resources.
Infrastructure of
this IHM has
been upgraded.
The Institute of Hotel Management, Ahmedabad (Gandhinagar), established by Ministry of Tourism,
Government of India is a pioneer institute in the field of hospitality education. It has been imparting
training in 3 year diploma course in Hotel Management and also various craft courses. The 3 year
degree course in hotel management has been upgraded to the Degree course in Hospitality and Hotel
Administration by National Council for Hotel Management, New Delhi.
Draft Report
Mott MacDonald
The entire recurring and capital expenditure of this Institute was funded by the Ministry of Tourism,
Government of India from the fiscal year 1991. At present, the Capital Grant is funded by the Ministry
of Tourism, Govt of India.
IHM Ahmedabad has been listed as an institute of excellence by Government of Gujarat and as well
by Ministry of Social Empowerment & Justice, GOI. The Institute has been ranked amongst the
country’s top ten hotel management colleges in an annual survey conducted by Outlook magazine in
the year 2007 and amongst country’s top five hotel management institutes of super excellence in a
survey conducted by “Competition Success Review” in the year 2008.
2.2.2
The details of funds sanctioned and received are given in Table 2.3.
Table 2.3: Details of Amount Received Under the Plan Scheme by IHM- Ahmedabad
Year of Scheme
Sanctioned
2002-03
2003-04
2004-05
2005-06
2006-07
(In Rs.)
Total
0 20000000 45745000 11250000 18391000 95386000
0 20000000 45745000 11250000 10000000 86995000
Source – IHM Ahmedabad
2.2.3
The construction of the Institute building & hostel was completed by the year 2004 and was fully
operational by Q2 2005. The details of physical performance and overall impact are given below:
Table 2.4: Details of activities under the Plan Scheme Support –IHM Ahmedabad
Sr.
Year
1
2003-04
2
2004-05
3
2005-06
Activities
Current Status
carried under
this scheme
Construction of Completed
Institute
Building
&
Hostels
Construction of Completed
Institute
Building
&
Hostels
Practical
Yet
to
Details
Overall Impact
All
amount released has been
utilised
All
amount Shifted to the new
released has been campus in early
utilised
2005 with all the
classrooms,
training kitchens,
labs, library &
computer
lab,
administrative
block, dining room
for
students,
seminar hall &
simulation room in
place
be Rs. 71,24, 303 Up-gradation
of
Draft Report
Equipments,
completed
small tools &
Furniture was
purchased
4
2006-07
Construction of Yet
to
a new wing for completed
girl’s
hostel
having ground
plus
three
floors
to
accommodate
64 students &
Construction of
third floor to
the
existing
boy’s hostel to
accommodate
116 students
Mott MacDonald
utilized till 31/3/08
Orders placed for
Rs 8,26,268 ;
Rs. 32, 99, 429
available
with
Institute
for
utilization in 200809
be Rs.100 Lakhs have
been released to
CPWD to carry out
the construction of
both girls’ & boys’
hostels
various
equipments have
led
to
better
practical sessions
for students
Accommodation is
required
for
increasing number
of students and
such construction
will
facilitate
better
stay
of
students
Source – IHM Ahmedabad
2.3
IHM – Patna
2.3.1
About the Institute
The Institute of Hotel Management, Catering Technology and Applied Nutrition (Patna) is located at
Hazipur, at a distance of 15 kms from Patna. It had come into existence in the year 1997 after up
gradation of the earlier Food Craft Institute, Patna. The Institute is jointly sponsored by the
Government of India (Under Ministry of Tourism) and the Government of Bihar (Under Department
of Tourism). IHM Hazipur is academically affiliated to National Council for Hotel Management &
Catering Technology, New Delhi. The Institute also has a new campus built on a large area at a
distance of 15 kms from Patna.
2.3.2
IHM Patna received Rs. 7,58,33,000 for the construction of Institute building at Hazipur in five
instalments between 1999-2003.This was given on account of unspent balance of the previous years.
Thereafter funds have been utilised for infrastructure augmentation till the year 2005. The details of
scheme sanctioned and received are given in Table 2.5.
Draft Report
Mott MacDonald
Table 2.5: Details of Amount Received Under the Plan Scheme- IHM Patna
Year of Scheme Sanctioned
(In Rs.)
1999
2002
2003
2004
2005
Total
75833000
0 5100000 800000 5377000 87110000
25833000 10000000 45100000 800000 5377000 87110000
Source – IHM Patna
2.3.3
The construction of buildings is complete which has enabled to provide the IHM at Hazipur an identity
of its own. The principal opined that the design of the building is poor and the construction material
used is ordinary. The infrastructure and staff quarters were well built. The details of physical
performance and overall impact given in Table 2.6
Table 2.6: Details of activities under the Plan Scheme Support – IHM Patna
Sr.
Year
1.
1999-2003
2.
2003
3.
2004
4.
2005
Activities
carried under
this scheme
Current
status(completed/yet
to be completed
Overall Impact
Construction
of Completed
IHM Building at
Hajipur
Increased
Marketability of the
Institute- Increased
space
for
infrastructure
&
accommodation
Equipment,
Construction of IHM Enhancement
of
Furniture
& Building at Hajipur
kitchen
and
its
Fixture /Books
equipments
Computer
Completed
Enhancement
of
Computer Lab
Equipment,
Completed
Enhancement
of
Furniture
&
kitchen
and
its
Fixtures, Gas Pipe
equipments
Line
Source – IHM Patna
2.4
IHM – Kolkatta
2.4.1
About the Institute
The Institute of Hotel Management, Catering Technology and Applied Nutrition, Kolkatta is an
institute of repute delivering courses in hospitality over the last 50 years. In the year 1980, the Institute
was shifted to its own and present location at Taratola, South Kolkatta. The institute is currently
sponsored by the Ministry of Tourism and Culture, GOI and is governed by a society registered under
the Societies Registration Act. The institute is on an area of 10774 square meters and has a capacity of
25 classrooms. This is an autonomous institute affiliated to the National Council for Hotel
Management & Catering Technology, New Delhi under collaboration of Indira Gandhi National Open
University (IGNOU).
Draft Report
2.4.2
Mott MacDonald
IHM Kolkatta continued to receive funds for Annexe Building from the year 1999 till 2002 (vide letter
6(4)/98-HMC).Table 2.7 shows the funds received (Rs. 2,16,00,000) for the same in the year 2002
along with additional funds(Rs. 28,77,000) sanctioned for computers in the same year. Thereafter, the
Institute has received funds for various other items including additional funds for annexe building,
which was finally not undertaken. Other works for infrastructure up gradation is still underway. The
details of scheme amount sanctioned and received are given in Table 2.7.
IHM Kolkata – 2nd Best IHM (CSR Review, April2008)
The Institute of Hotel Management, Catering Technology and Applied Nutrition, Kolkata is one of the oldest institutes
delivering courses in hospitality over the last 50 years. Kolkata IHM is amongst the top institutes in the country and the
most noted in Eastern India. It has been rated as the 2nd best IHM in the country by the Competitions Success Review
(CSR) in 2007, a finding based on infrastructure analysis & industry reputation.
Kolkata IHM takes a pride in its teaching staff. Both the students of the institute as well as pass outs have complimented
the faculty and their mode of teaching during field interactions. The students feel they are more confident to go out in the
market due to the grooming process inculcated during the classroom sessions. The principal himself has been a great
motivation for all the students by not only bringing job opportunities to the students but also in arranging opportunities
through exchange programs, talking to the students on stress management during professional careers as well as one to one
interactions regularly for problem mitigation.
In the current year batch (2007-2008), even before the examinations are over, 90 % of the students have been placed. Also
a large number of students have received offers from 2-3 industries. The high placement is due to a wide network of
contacts that the Principal and the Placement Officer have developed and made use of, for the benefit of the students. Also,
a strong alumnus has also resulted in large placement options.
What Kolkata IHM requires is advanced equipment in the labs and an equally attractive campus with strong support from
the Ministry.
Table 2.7: Details of Funds received under the Plan Scheme –IHM Kolkatta
Year of Scheme
Sanctioned
Total Amount
Sanctioned
2002
(In Rs.)
2004
2005
2007
2008
Total
11600000
3952000
3000000
12445432
0
30997432
11600000
3952000
3000000
6200000
5537161
30289161
Source – IHM Kolkatta
2.4.3
The Institute has installed some infrastructure in its labs and classrooms but the major work of up
gradation of kitchens, restaurants and the main building is still underway. This is causing considerable
amount of discomfort to the students. This work is undertaken after Ministry releases payments in
instalments and the CPWD or the KMDA takes up work on depositary basis, which has lead to lot of
hurdles. Work, which could have been completed simultaneously, is being held up. Currently the
institute has taken a lot of initiatives of redevelopment of the campus. The details of physical
performance and overall impact are given in Table 2.8.
Draft Report
Mott MacDonald
Table 2.8: Details of activities under the Plan Scheme Support – IHM Kolkatta
Sr.
Year
Activities carried
under this scheme
Current
Status
(completed/
yet to be
completed)
Installed
Further
Details
Overall Impact
Installed in Computer
lab for students of 1st
year and in Front office
for 2nd and 3rd year
students practicals.
Installed in various labs
and class rooms.
Better practical
knowledge of
computer and
administrative
management.
Better
Infrastructure
1. 2002
Computers
2. 2004
Equipment, Furniture,
Fixture
3. 2005
Additional Fund for Not
annexe building
undertaken.
Grant to be
refunded.
Infrastructural
Up Under way
For Roof treatment,
gradation
of
the
Repairing
and
Institute.
strengthening of roads,
Renovation
and
improvement of Floors
in Main building and
hot
air
ventilation
system in kitchens
4. 2007
5. 2008
Infrastructural
gradation
of
Institute
Completed
Up Under way
the
Renovation of Bar cum
Restaurant,
Campus
lighting,
Boundary
wall, hard shouldering
of Road and Parking
area,
exterior
and
interior painting of
Institute’s
main
building.
Hot
air
ventilation system and
gas pipe line in Annexe
building kitchen
Once
these
works
are
completed,
marketability of
institute
will
increase.
Once
these
works
are
completed, the
available
infrastructure to
the institute will
improve
and
also
the
marketability of
institute
will
increase
Source – IHM Kolkatta
Draft Report
2.5
IHM – Chennai
2.5.1
About the Institute
Mott MacDonald
The Institute of Hotel Management Catering Technology and Applied Nutrition, Chennai was
established in 1963 by the Government of India at National Level jointly sponsored by Government
of Tamil Nadu as one of the pioneer institute in India for imparting training in 3 year diploma course
in Hotel Management Catering Technology and also various craft courses. The 3 year Diploma course
in Hotel Management has been upgraded to a Degree course in Hospitality and Hotel Administration
by National Council for Hotel Management ,New Delhi in collaboration with Indira Gandhi National
Open University ,New Delhi from 2002-03.
The entire recurring and capital expenditure was funded by the Ministry of Tourism, Government of
India from 01.04.1979. At present, the Capital Grant is only funded by the Ministry of Tourism, Govt.
of India. From 1998-99 onwards, the recurring expenditure is financed by the Institute.
IHM Chennai is one of the oldest institutes in India and is being maintained properly. But due to
various internal issues, there have been problems in the running of Institute. The Institute received
funding from UNDP and ILO but the equipments require up-gradation.
IHM Chennai has been consistently the Institute of Choice for the students by the Taj Group and
Oberoi Group of Hotels. The recruiters feel that the faculty needs to be more updated with the latest
industry trends and increased emphasis on personality and grooming.
2.5.2
An amount of Rs 4 Lakhs was sanctioned in 2002-03, but was received by this IHM in 2003-04.This
amount was utilised for 4 tube wells of 300 ft depth. Two of these were installed near the ladies
hostels and the others near the men’s hostel. The sanctioned amount of Rs 100 Lakhs during 2003-04
was used for the construction of new buildings for library, computer science lab, kitchen for diploma
students, restaurant and class rooms. The sanction amount of Rs 139 Lakhs during 2004-05 was
utilised for the building of class rooms, laboratory and equipments. The details of scheme sanctioned
are given in Table 2.9.
Table 2.9: Details of Amount Received Under the Plan Scheme by IHM Chennai
Year of Scheme Sanction
2002-03
400000
0
(In Rs.)
2003-04
2004-05
10000000 13900000
10400000 13900000
2005-06
0
0
2006-07
0
0
Total
24300000
24300000
Source – IHM Chennai
2.5.3
The details of the activities carried out by the funds received are given in Table 2.10.
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Mott MacDonald
Table 2.10: Details of activities carried out under Plan Scheme Support –IHM Chennai
Sr.
Year
1
2003-04
2
2004-05
3
2005-06
Activities carried
Current Status
under this scheme
Rs. 400,000 for Completed
construction of 4
tube wells of 300 ft
depth @ Rs 100000
per tube well
Rs. 100,00,000 for
construction of new
building for library,
Computer science
lab,
kitchen,
restaurant and class
rooms.
Additional Rs.100,
00,000 for the same
building
construction as in
earlier year.
Buying of
equipments
Overall Impact
Chennai is a very water
scarce area and these tube
wells have helped in
reducing the water scarcity
of the hosteliers. The
Students are happy about
this initiative
The
new
building
was
completed and inaugurated in
2006.
The
new
building
inaugurated in 2006.
was The buildings have been put
to use. They have also
earned additional revenue
The buying of equipments is while being rented out for
still to be completed. Out of Rs JEE examination coaching.
39.13 lakhs sanctioned, Rs
18.23 lakhs have been utilised. The lab could not be visited
The balance Rs 20.89 lakhs has since it was locked but the
new been kept with the Institute for students’ feedback has been
future use.
positive about it.
Source: IHM, Chennai
2.6
IHM – Hyderabad
2.6.1
About the Institute
The Institute had started in 1972 as a registered Society under name and style “Food Craft Institute
(Hyderabad) Society”, Hyderabad. The Department of Tourism, GOI had upgraded this Institute into a
Diploma level Institute in 1984 by introducing a 3-Year Diploma course in Hotel Management and
Catering Technology. Subsequently after up gradation, the name of the Institute was changed from
“Food Craft Institute” to “Institute of Hotel Management Catering Technology and Applied
Nutrition.”
2.6.2
The Institute has received a total of Rs.46.84 Lakhs since 2004-05 onwards for construction related
work. The details of scheme sanctioned and payment received are given in Table 2.11.
Draft Report
Mott MacDonald
Table 2.11: Details of Amount Received Under the Plan Scheme by IHM Hyderabad
Year of Scheme Sanction
2004-05
4772000
1833000
2005-06
0
800000
2000607
0
946390
2007-08
0
1104739
(In Rs.)
Total
4772000
4684129
Source – IHM Hyderabad
2.6.3
The details of the activities carried out under the plan scheme are detailed in Table 2.12.
Table 2.12: Details of activities Under Plan Scheme Support by IHM Hyderabad
Sr.
Year
1.
2005
Activities carried
under this scheme
Current Status
(completed/ yet to be
completed)
Grants-in-aid
for Entire sanctioned money
Construction
of received. The floor with
additional floor in necessary facilities has
Girls Hostel
been constructed in the
Girls Hostel.
2.7
IHM – Bengaluru
2.7.1
About the Institute
Overall Impact
More students can be
accommodated
in
hostel.
This has been done as
the student intake in the
courses has increased
over the years.
The Institute of Hotel Management, Bengaluru is ranked as one among the best hotel management
institute in the country. Set amidst a well-spaced and lush green Government campus, the Institute is
synonymous with Quality in the hospitality education.
From its humble beginning as a Food Craft Institute in1969 offering short term courses, the Institute
was re-christened to its present name in 1983 and commenced offering the 3 Year Degree in Hotel &
Hospitality administration. Today, the Institute is widely regarded as one of the premier institutes in
the country to equip aspirants to the hospitality service.
The Institute was set up jointly by the Government of India and the Government of Karnataka. One of
the most striking features of the Institute is the cosmopolitan composition of its students. Young
people from diverse backgrounds and from different corners of the country find a common ground
here to study and grow together. Group activities, both within and apart from the curriculum help
create a unique bond among the students. Outstation students seldom have difficulties coping with the
lifestyle in Bengaluru. Owing to the large influx of expatriates to the city in recent years, Bengaluru
has developed a highly helpful and tolerant attitude towards newcomers. Owing to the rapid growth of
the hospitality industry in India, there is an increasing demand for trained and competent professionals
within the industry. The Institute of Hotel Management, Bengaluru has maintained its impeccable
Draft Report
Mott MacDonald
reputation for quality education and as a result, today finds its students placed in all the leading hotels
in India and around the world.
IHM Bengaluru shows the way for country
Today an executive must be able to conceive of the future, and to conceptualise and create possibilities that
utilize both strategic thinking and strategic management and rejuvenate his/her skills as a leader.
The Institute of Hotel Management, Bengaluru has been pursuing with the Government of India for the
establishment of an Executive Development Centre, on the lines of top American Hospitality Schools.
The Indian Institute of Management, Bengaluru was appointed as consultants to prepare a feasibility report.
The report was prepared by Prof. Kalyani Gandhi, Dean, IIMB & Prof. Prakash Apte, Dean, IIMB. The report
findings indicated the need for establishment of an Executive Development Centre exclusively for higher
education in Hospitality and IHM, Bengaluru as the right place to include this. There is a need for new vistas
in education like PG programmes, Executive MBA, organization based programmes, executive development
programmes, PG and doctoral research in hospitality and restaurant management, short-term executive
programmes, and distance and online education. The survey findings also indicated that IHM Bengaluru is
ranked among the top three Institutes in the country.
The Government of India has approved the establishment of EDC at IHM, Bengaluru with a financial grant of
Rs. 4 Crores against a project cost of Rs.5 Crores. This is an ample demonstration of the initiative of the
Government of India in creation of facilities and infra structure for quality higher education opportunities for
today’s multifaceted, high-tech hospitality industry. The Institute hopes to raise the shortfall of one crore as
contributions from the industry. The Centre would be commissioned 24 months from the date of
commencement of construction.
This is the only Institute in the country to have been granted this facility to establish an Executive
Development Centre by the Government of India. It is proposed to enter into MoUs, articulation agreements
with Management Institutes like Indian Institute of Management, Bengaluru and some leading hospitality
schools of Europe, U.S.A. and Australia with opportunities for faculty and student exchange programmes.
The Institute over a period of time envisages conducting international programmes whereby there will be an
inflow of foreign exchange.
The Centre will provide an opportunity for hospitality & tourism professionals with special refresher
training, higher education programs and after few years offer international programmes.
The Centre’s mission is to deliver advanced premium quality education and research opportunities to the
Hospitality/Tourism industry professionals.
Gherzi Eastern Limited, have been appointed as the architects for this project and the Central Public Works
Department as the executing agency. The project is expected to be ready by July 2003.
2.7.2
IHM Bengaluru has received total funds of Rs.857 Lakhs since 2002-03 for construction work and
purchase of equipments. The details of sanctioned amount under the scheme and payment received are
given in Table 2.13.
Table 2.13: Details of Amount Received Under the Plan Scheme by IHM Bengaluru
Year of Scheme
Sanctioned
Source – IHM Bengaluru
2002-03
2003-04
2004-05
2005-06
20006-07
(In Rs.)
Total
21500000
10500000
39500000
15000000
0
15500000
0
9900000
103043600
34800000
164043600
85700000
Draft Report
2.7.3
Mott MacDonald
The details of the expenditure made by the sanctioned fund are given in Table 2.14.
Table 2.14: Details of activities Under the Plan Scheme Support by IHM Bengaluru
Sr. Year
1.
2002-03
2.
2003-04
3.
2006-07
4.
2006-07
5.
2006-07
Activities
carried under
this scheme
Grants-in-aid
for
Construction
of Girls Hostel
Current
Status
(completed/ yet to
be completed)
Construction
underway (12 kms
from
Institute
campus)
Details
Overall Impact
Total amount Students
have
sanctioned Rs. major
215.00 Lakhs
accommodation
problems which
will be solved.
However,
the
distance from the
Institute may be a
hindrance.
Grant-in-aid
EDC Constructed
Total amount EDC with all
for
sanctioned
modern facilities
establishment
Rs.395 lakhs
constructed.
of Executive
Huge help to
Development
students as more
Centre
courses
and
practical sessions
can be conducted.
Grants-in-aid
All
required Total amount Students
are
for purchase of equipments procured sanctioned
already using the
equipment
Rs.1,75,89,6000 equipments which
was necessary to
match
the
standards required
in star hotels
Grants-in-aid
All
required Total amount Equipments
for furnishing equipments procured sanctioned
procured but can
Girls
Hostel
Rs.22,40,000
be used only when
and
food
hostel
service
construction
is
equipment for
over.
students hostel
kitchen
Grants-in-aid
Construction
Total amount
for
underway
sanctioned
Construction
Rs.832.14
of Boys Hostel
Lakhs
and
staff
quarters
Source – IHM Bengaluru
Draft Report
2.8
IHM – Chandigarh
2.8.1
About the Institute
Mott MacDonald
Dr. Ambedkar Institute of Hotel Management, Catering and Nutrition, Chandigarh was set up in the
year 1990 in a Government Sarai Building, Sector 32-A, which was provided by the Union Territory
Administration, Chandigarh. Further, its name was changed to Institute of Hotel Management –
Chandigarh. The institute was shifted from Government Sarai Building to its own building at Sector
42-D, Chandigarh on 16th September 1996. The new building of the Institute is situated among lush
green surroundings of the Le Corbusier City Beautiful. The Institute not only lays stress and emphasis
on creating professional skills but also encourages various other curriculum activities to develop an
overall personality of the candidate, which enables the trainee to come up to the expected level of
performance of hospitality industry. This has become possible due to constant dedication and
efficiency of the principal of the Institute. The students of this institute have achieved many merit
positions on all India basis and the job placement after training has almost been 100% for the past 5
years. The Institute has highly qualified and experienced teaching faculty providing training as per
syllabus of Bachelor of Science (B.Sc) in Hospitality and Hotel Administration.
2.8.2
The Institute has received a total of amount of Rs.310.75 Lakhs since 2002 for construction work,
procurement of books and furniture. The details of the amount sanctioned under the scheme and
payments received are given in Table 2.15.
Table 2.15: Details of Amount Received Under the Plan Scheme by IHM Chandigarh
(In Rs.)
2002-03
2003-04
19188000
665000
19188000
665000
2005-06
28000
28000
2006-07
15000000
11194000
Total
34881000
31075000
Source – IHM Chandigarh
2.8.3
The detail of physical performance and overall impact of the scheme support are given in Table 2.16.
Table 2.16: Details of activities under the Plan Scheme Support by IHM Chandigarh
Sr.
Year
1
2002-03
2
2003-04
Activities carried
Current Status
under this scheme
Purchase
of Completed
furniture & fixture
and books
Construction
of
boys and girls
hostel in phase-2 at
IHM Chandigarh
Raising
the Completed
Overall Impact
The
procurement
of
mentioned items has been
done to meet up the
infrastructure requirements
of the institute. The hostel
facility for both boys and
girls within the campus has
benefited the outstation
Draft Report
3
2005-06
4
2006-07
boundary wall of
the
institute
complex
Raising
the Completed
boundary wall of
the institute in
phase-II
Construction of 3rd * Work is yet to be start
Floor of Institute
Building
Mott MacDonald
students. It has increased the
flow of students, especially
the girls coming from
different parts of the
country. Construction of
3rd floor of Institute
building has not started as
yet by CPWD. The delay in
the activity has hampered in
the
infrastructure
development of the Institute.
The response time from the
CPWD is long and proactive action needs to be
taken.
Source – IHM Chandigarh
2.9
IHM – Gwalior
2.9.1
About the Institute
The Institute of Hotel Management (IHM), Gwalior came into existence in the year 1992 and became
an affiliate of National Council of Hotel Management and Catering Technology, which functions
under the Ministry of Tourism. The aim of the institute is to provide the right environment and inputs
to the aspiring hoteliers who would be able to measure up to the exacting and ever rising standards of
the hospitality industry in India and abroad. The institute seeks to impart the best knowledge and skills
to the students and to cater to the workforce requirement of the hospitality industry. It has been
successfully pursuing its aim year after year. It offers a promising career in the hospitality industry by
providing a 3 year degree in Hotel Management and other short term courses like P.G Diploma in
House Keeping, in accommodation, Operation and Management(1 ½ yr each), Craftsmanship Course
in Food Production(1 ½yr),Craftsmanship Course in Food & Beverage(24 weeks).
2.9.2
The details of funds sanctioned under the scheme and payment received are given in Table 2.17.
Table 2.17: Details of Amount Received Under the Plan Scheme by IHM Gwalior
(In Rs.)
2003-04
2004-05
20000000
4979000
20000000
4979000
2006-07
9200000
9200000
2007-08
10000000
10000000
Total
44179000
44179000
Source – IHM Gwalior
2.9.3
The details of physical performance and overall impact of the scheme support are given in Table 2.18.
Draft Report
Mott MacDonald
Table 2.18: Details of activities under the Plan Scheme Support by IHM Gwalior
Sr.
Year
Activities carried
under this scheme
1
2003-04
Construction of
building
procurement of
Equipments
2
3
2004-05
2006-07
Furniture
Additional Boys
Hostel
Current Status
completed)
the Completed
&
Completed
Work in Progress
Overall Impact
The equipments procured
are used in different
departments in the Institute
and have benefited the
students.
The Building construction
has benefited development
of better infrastructure of
the Institute.
This has facilitated the
outstation students. The
extension of the Boys
Hostel has benefited the
Institute in accommodating
more number of boys.
Source – IHM Gwalior
2.10
IHM – Shimla
2.10.1
About the Institute
The Institute of Hotel Management, Shimla, is situated amidst quiet, lush green surroundings with a
picturesque view of the Himalayan Range. Located on the NH22, at Kufri, it is at just the right
distance from the hustle and bustle of Shimla and is easily accessible by road. The tranquillity of the
location is ideal for providing an academic ambience for the serious learner. The Institute is well
equipped with the necessary infrastructure for imparting comprehensive training to the students. The
well-stocked Library caters to requirement of the students in the field of hospitality. In addition to the
curriculum, the students gain experience during the session by organising theme parties, out-door
caterings and functions in local hotels during Christmas, World Tourism Day, New Year, ChefCompetitions and other occasions. The faculty comprises of qualified and experienced staff from
various prestigious catering institutes of the country - Mumbai, Delhi, etc., who are committed to
enabling and motivating the students to mature into individuals with a sense of responsibility and pride
in their chosen walk of life. The Institute assists the students in arranging for training and placement in
leading hotels. Campus interviews are held and the students are well placed in prestigious hotels like
Taj, Oberoi, I.T.C. Hotels, Le- Meridian, Radisson Hotels, Hyatt, Imperial, etc., and in various
international call centres – G.E., Daksh, etc. Some students have also obtained jobs in countries
overseas like Ireland and New Zealand and in international cruise lines as well.
2.10.2
The Institute has received a total of amount of Rs.777.18 Lakhs since 2002 for construction of boys
hostel and procurement of equipment. The detail of sanctioned amount under the scheme and payment
received are given in Table 2.19.
Draft Report
Mott MacDonald
Table 2.19: Details of Amount Received Under the Plan Scheme by IHM Shimla
2002-03
2003-04
2004-05
26179000 20000000 19987000
26179000 20000000 19987000
2005-06
6606000
6606000
(In Rs.)
2006-07
Total
4946000 77718000
4946000 77718000
Source – IHM Shimla
2.10.3
The Institute of Hotel Management-Shimla is well equipped with the necessary infrastructure for
imparting comprehensive training to the students. The Institute provides hostel facilities for both boys
& girls with a 140- bed capacity for boys and 60 bed capacity for girls. The hostel rooms have
accommodation on sharing-basis i.e. 2 or 3 students per room. Each student is provided with a bed and
mattress, a chair & table and secure storage space. Mess facilities are also provided on the campus.
The details of the physical progress of funds released and overall impact are given in Table 2.20.
Table 2.20: Details of activities under the Plan Scheme Support by IHM Shimla
Sr. Year
1
2002-03
2
3
2003-04
2004-05
4
5
2005-06
2006-07
Activities carried
under this scheme
Furniture, Building,
Library,
Blocks,
Vehicle, Water supply
Building
Building
and
Equipment
Building
Equipment
and
Building,
Furniture
and additional services
provided
Current Status
Completed
Completed
Completed
Completed
Work in Progress
Overall Impact
Better Infrastructure facility has
created a good impression about the
Institute
among
students
and
hoteliers. The students are facilitated
with all the necessary equipments. It
has also created a better impact on the
placement scenario.
Source – IHM Shimla
2.11
IHM – Gangtok
2.11.1
About the Institute
Institute of Hotel Management Gangtok was started in 1990 by MOT, Government of India and
Government of Sikkim. It was started as a FCI with an intake of 30 students in each stream, i.e. Front
office, Food production, F&B services and House keeping in a rented building situated at
Development Area in Gangtok. With the progress and overall performance of the institute, Ministry of
Tourism, Government of India conferred national recognition and affiliation to the institute in the year
1999. The approval to start 3-year diploma in Hotel Management was offered to the institute in 2000.
Presently, the Institute is situated at Daragaon, Tadong (5 kms from Gangtok city). At present, the
Institute is situated in a rented six storey building, has 3 training kitchens, 1 training restaurant, 1
pantry, 1 training house keeping laboratory equipments, 5 theory class-rooms, 1 cafeteria and staff
rooms.
Draft Report
2.11.2
Mott MacDonald
The details of the funds sanctioned under the scheme and amount received since 2002-03 are given in
Table 2.21.
Table 2.21: Details of Amount Received Under the Plan Scheme by IHM Gangtok
Year of Scheme
Sanctioned
Total Amount
Sanctioned
2002-03
2003-04
2004-05
2005-06
2006-07
100000000
4000000 40000000
0
(In Rs.)
Total
100000000
0 25000000
69000000
Source – IHM Gangtok
2.11.3
IHM Gangtok received Rs.40 Lakhs in the year 2002-03. This was utilised by the institute for
upgrading the existing facilities. Subsequently, the institute has received Rs.10 Crores in the last 6
years. Out of this, Rs.8 Crores was received for building construction, Rs.1 Crore for equipment and
another Rs.1 Crore for furniture. In 2003-04, the institute received Rs.400 Lakhs. This amount was
transferred to the State Department, Engineering Cell which was entrusted with the construction work.
The construction of new building started in 18th May, 2005 and was to be completed in 1 year
timeframe. However, the work is still in progress. While most of the civil works and internal wirings
have been completed, electrification, water tank, Gas tank, building the institute/compound boundary,
compound electrification, flooring, furnishing, equipments, furniture, etc is yet to be completed. As
the work is not yet complete, so IHM has not released any further money to the Engineering Cell,
State Tourism Department. Thus, it has received Rs.10 Crores as grant- in- aid and released Rs.4
Crores. The remaining Rs.6 Crores has been invested in fixed deposits by the institute. The details of
physical performance of the work and their current status are given in Table 2.22.
Table 2.22: Details of activities under Plan Scheme Support by IHM Gangtok
Sr.
1
Year
Activities carried
under this scheme
IHM
Gangtok
received
Rs.40
Lakhs in the year
2002-03.
Subsequently, the
institute
has
received
Rs.10
Crores in the last 6
years. Out of this,
Rs.8 Crores was
received
for
building
construction, Rs.1
Crore
for
The
first
instalment
was
utilised by the
institute
for
upgrading
the
existing facilities.
In 2003-04, the
institute received
Rs. 400 Lakhs.
This amount was
transferred to the
State Department,
Engineering Cell
which
was
Current Status
completed)
While most of the civil
works and internal wiring
is complete, works on
electrification, water tank
construction, Gas tank
construction & erection,
building
the
institute/compound
boundary,
compound
electrification, flooring,
furnishing, equipments,
furniture, etc is yet to be
completed. As the work is
not yet completed, so
Overall Impact
The work is still in
progress; hence the
impact of the activities
is yet to be felt.
Draft Report
equipment
and entrusted with the
another Rs.1 Crore construction work.
for Furniture.
The construction
of new building
started in 18th
May, 2005 and
was
to
be
completed in 1
year.
Mott MacDonald
IHM has not released any
further money to the
engineering cell, state
tourism department. The
institute has received
Rs.10 Crores as grant in
aid and released Rs.4
Crores. The remaining Rs.
6 Crores has been
invested in fixed deposits
by the institute.
Source – IHM Gangtok
2.12
IHM – Bhubaneswar
2.12.1
About the Institute
The institute was started in the year 1973 with a few students and three food craft trades as a Food
Craft Institute. With the growth of Hotel industry in Orissa and to meet the manpower requirement, the
institute was upgraded as the Institute of Hotel Management in 1981 by the State Government of
Orissa with the introduction of 3-year diploma course in Hotel Management and Catering Technology
and it was then named as State Institute of Hotel Management. It was upgraded to national level
institute in the year 1984 and its financial liabilities were taken over by Government of India. This
institute was brought to the national stream with its present name i.e. Institute of Hotel Management
Catering Technology and Applied Nutrition. The institute is jointly sponsored by the Government of
India and the State Government. The institute has become financially self sufficient in its recurring
expenditure from the year 1997-98. However the Government of India is pleased to continue in
providing grant in aid for capital expenditure in building, equipment, furniture etc.
Initially the institute was functioning in a small portion of the Industrial Museum Building where at
present the National Information Centre is functional. The institute got shifted to the present campus
in 1985. The further up gradation was made in the year 1990 when ILO provided some grants through
UNDP.
The institute has become self sufficient in its revenue expenditure since 1997-98. The institute does
not receive any aid from any source to meets its revenue expenditure. The major source of receipt for
revenue expenditure is the institutional fees from the students. The revenue expenditure for the year
2006-07 was Rs.1, 76, 98,452. However, the institute has been receiving grant in aid for its capital
expenditure like construction of building, addition, alteration, purchase of equipments and furniture
etc.
Draft Report
2.12.2
Mott MacDonald
Since the inception of the institute it has been maintained good standards of education and training in
the hospitality industry in Orissa. The Institute has been receiving the grant since 2002-03. In the
financial year 2002-03, they had received Rs.8.11 Lakhs and the amount has been spent on the
purchasing of the equipments. Similarly in 2003-04, they have received Rs.14.16 Lakhs and this
amount has been spent on repair of buildings which were damaged due to the super cyclone. In 200405, they have received Rs.10.27 Lakhs which has been spent in purchasing equipments, furniture,
preparation of laboratories and front office department. In 2005-06, they have received Rs.258.38
Lakhs and the amount has been spent for construction of Boy’s hostel, Girl’s hostel, additional class
rooms, lab and multipurpose hall and development of sites etc. The details of scheme sanctioned and
payment received are given in Table 2.23.
Table 2.23: Details of Amount Received Under the Plan Scheme by IHM Bhubaneswar
(In Rs.)
2002-03 2003-04 2004-05 2005-06
2006-07
811000 1416000 1027000 25838000 0
811000 1416000 1027000 25838000 0
Total
29092000
29092000
Source – IHM Bhubaneswar
2.12.3
The details of physical performance and overall impact of the scheme are given in Table 2.24.
Table 2.24: Details of activities under Plan Scheme Support by IHM Bhubaneswar
Sr.
Year
1.
2002-03
2.
2003-04
3.
2004-05
4.
2005-06
5.
2006-07
Activities carried
under this scheme
Purchase
of
equipments for the
laboratory and modern
kitchen
Repairing of buildings
damaged due to super
cyclone
Purchase
of
equipments, furniture,
preparation
of
laboratory for front
office department
For construction of
Boys Hostel, Girl’s
Hostel,
Additional
class rooms , lab and
multi purpose Hall and
development of sites
Nil
Current Status
completed)
Completed
Completed
Completed
Overall Impact
The whole amount was spent
purchasing the equipments
in
All the buildings of the institute was
partially damaged and the whole
amount was spent in repairing of the
buildings
Wellequipped
front
office
Department in the institute – provides
better ambience
Completed
-Full fledged boy’s and Girls hostel
has been established
-Class rooms are sufficient
- Addition of Multi purpose halls in
the institute
-
-
Draft Report
2.13
IHM – Jaipur
2.13.1
About the Institute
Mott MacDonald
IHM-Jaipur (formerly Food Craft Institute) was established in July 1976 at Jaipur, capital of Rajasthan
known as ‘Pink City of India’. This Institute was sponsored by both Government of India and
Government of Rajasthan. Government of India upgraded the Institute to all India level and took over
the financial liability from 1st April 1989. The Institute has become a premier Institute where students
from all over the country take admission. The Institute is 100% financed by Ministry of Tourism,
Government of India in form of grant-in-aid for recurring and non-recurring expenditure.
2.13.2
Since 2002-03, the Institute has received a total of Rs.56.87 Lakhs from Ministry of Tourism,
Government of India for construction work and procurement of equipments, furniture and library
books. The details of amount sanctioned under the scheme and amount received are given in Table
2.25.
Table 2.25: Details of Amount Received Under the Plan Scheme by IHM- Jaipur
2002-03
1578000
1578000
2003-04
275000
275000
2004-05
0
0
2005-06
0
0
2006-07
3834000
3834000
(In Rs.)
Total
5687000
5687000
Source – IHM Jaipur
2.13.3
The scheme support sanctioned in 2002-03 was utilised for procurement of equipments, furniture and
library books. Presently, the library has very good collection of academic and specialised books. The
details of physical performance and overall impact are given in Table 2.26.
Table 2.26: Details of activities under the Plan Scheme Support by IHM Jaipur
Sr.
Year
Activities
carried under
this scheme
Current
Status
(completed/
yet to be
completed)
Completed
1.
2002-03
Procurement
of equipments,
furniture and
library books
2.
2003-04
Construction
Completed
work
in
lecture hall
Details
Overall Impact
The Institute has a
well
organised
library with rich
collection of books
related to hospitality
industry.
The lecture hall is
fully functional and
well equipped with
The library provides
academic support to
students and they find
it as a resource and
referral centre of the
institute.
The lecture hall is used
for conducting lectures
related to all the
Draft Report
3.
2006-07
Furnishing of
conference
hall, training
and
guest
rooms
and
construction of
hostel & mess
Construction
is
complete
and internal
finishing
of
the hostel is in
progress.
Furnishing of
conference
hall, training
& guest room
completed.
Mott MacDonald
facilities of giving courses run by the
and
attending Institute
lectures.
It will provide the
additional
requirement
of
hostel
for
the
students
of
the
Institute.
IHM PUSA gets National Awards for Excellence 2006-07
2.14
IHM – Delhi (Pusa)
2.14.1
About the Institute
The Institute of Hotel Management,
Catering & Nutrition, Pusa, New Delhi is
an autonomous registered Society which
was set up in 1092. It is one of the
premier Institutes set up by the Central
Government. The Institute made a
humble start in a small building in 1962.
It shifted to the existing campus
consisting of teaching block, hostels and
staff flats in 1967-68. Additional
teaching block and residential units for
the staff were added in 1986-87. Part of
the new teaching block is presently
occupied by the National Council for
Hotel
Management
&
Catering
Technology to which the Institute is
affiliated with. Presently the Institute
imparts education and training to over
630 students every year.
Institute of Hotel Management, Catering and Nutrition, Pusa, New Delhi popularly known
as IHM PUSA, is a centre of excellence in the country offering courses in Hospitality &
Hotel Management and Operations. Recently it has been awarded National Awards for
Excellence (2006-07) in Tourism and Hospitality Education. The Institute was established
in 1962. The Institute offers most modern laboratory facilities in the areas of front office,
housekeeping, food production, bakery, laundry, restaurant, and computers. It also offers
hostel facilities for 100 boys and 36 girls in the campus.
The Institute has, over the years, turned out more than six thousand five hundred trained
personnel, many of whom are leading lights of hospitality industry and training institutes.
The Institutes imparts education and training to over 570 students every year. Students from
various developing and neighbouring countries vie for enrolment at the Institute.
The Institute has also trained key faculty and hotel executives from Russia, Kazakhstan,
Mauritius, Maldives, Kyrgyzstan, Tajikistan and Republic of Syria under ITEC programme
of Ministry of External Affairs in the field of Hotel Management.
The Institute has also provided skills enhancement to the thousands of service providers in
unorganised sector through its various customised training programmes. The instrumental
force behind the success story of IHM PUSA is its faculty. The Institute has distinction of
having highly qualified, skilled and motivated faculty. The regular faculty is complemented
by the experts & professionals from the industry as visiting faculty. The faculty goes
regularly for Industrial Exposure to keep abreast with the latest. The faculty has been
winning awards at various competitions such as Aahar and taking part in various seminars,
workshops, convention at national and international levels.
The students of the Institute have bagged 8 Gold medals out of possible 9 in the academics
at National Level in various courses in the 2005-06 sessions. The students were provided
international exposure at the 14th Asian Games 2006 held at Doha, Qatar, where they
served the Royal Families, Heads of States, VVIPs, athletes and other dignitaries.
One of the initiatives in the session 2006-07 at the institute was Guru Shishya Parampara –
a series of panel discussions which involved experts, entrepreneurs, IAS officers, senior
alumni and scholars of the institute to provide inputs for the up gradation of hotel education
in the country.
Students’ chef team of the institute won prizes in all categories and overall runners up in
National students Chef Competition organised by National Council in 2007.
2.14.2
Financial Support under
the Plan Scheme
The all round development of the students takes place in the Institute as they organise
‘Ambrosia’ – annual inter college festival, various theme lunches, sports day and annual
day.
Since 2004 the Institute has received a total amount of Rs.197.91 Lakhs for procurement of
equipments and construction of civil works. The details of funds sanctioned under the scheme and
amount received are given in table 2.27.
Draft Report
Mott MacDonald
Table 2.27: Details of Amount Received Under the Plan Scheme by IHM Delhi
200304
0
0
2004-05
2005-06
3159000
3159000
0
0
2006-07
2007-08
(In Rs.)
Total
16991000
13132000
5319000
3500000
25469000
19791000
Source – IHM Delhi
2.14.3
The scheme support sanctioned in 2004-2005 was utilised for procurements of computers, equipments
and civil works. Details of physical performance and overall impact are given below:
Table 2.28: Details of activities Under the Plan Scheme Support by IHM Delhi
Sr.
Year
1.
2004-05
2.
2006-07
3.
2007-08
Activities carried
under this scheme
Current
Status
(completed/
yet to be
completed)
of Completed
Procurement
computers,
furniture,
light
equipments, water
cooler, pest control,
kitchen equipments,
house
keeping
equipments
and
civil works for
kitchen
and
laboratories.
Renovation
of Completed
hostel building and
purchase
of
equipments
1. Micro-chemical Work
and microbiology progress
lab.
Details
Overall Impact
Kitchens
and It has helped the
computer laboratory Institute in imparting
fully functional.
quality education to
students.
Providing
hostel
facility to students,
which has facilitated
the
outstation
students
in
2. Electricals fittings
of boys and girls
hostel
Source – IHM Delhi
Draft Report
2.15
IHM – Dehradun
2.15.1
About the Institute
Mott MacDonald
The Institute of Hotel Management Catering Technology & Applied Nutrition at Dehradun was
established in 2006. The State Government had allocated 25 acres of land for construction of the
Institute. The prime objective of building up IHM at Dehradun is to provide skilled and trained human
resource to the hospitality industry of the state.
2.15.2
Since 2004, the Institute has received substantial financial support for setting up the institute from the
Ministry of Tourism under the plan scheme. The details of funds sanctioned under the scheme and
amount received are given in Table 2.29.
Table 2.29: Details of Amount Received Under the Plan Scheme by IHM Dehradun
(In Rs.)
2004-05
30000000
30000000
2005-06
52600000
52600000
2006-07
9900000
9900000
Total
92500000
92500000
Source – IHM Dehradun
2.15.3
The scheme support sanctioned was mainly utilised for construction of the institute and procurements
of furniture, equipments. Details of physical performance and overall impact are given in Table 2.30.
Table 2.30: Details of activities under the Plan Scheme Support by IHM Dehradun
Sr.
Year
1
2004-05
Activities carried under this scheme
Current Status (completed/ yet to
be completed)
Civil
Works(Entire
Institute), Completed
Residential Quarters and Equipments
and Furniture Procurements
Source – IHM Dehradun
2.16
IHM – Gurudaspur
2.16.1
About the Institute
The Institute of Hotel Management, Catering and Nutrition at Gurudaspur is an Institute of high repute
& excellence under the aegis of Ministry of Tourism, Government of India. It was established in 1994.
It is located in the remote area of rural Punjab. It imparts quality education and training in the field of
hospitality and tourism industry. It has state of the art equipments and well planned infrastructure. It
has well qualified and experienced teaching staff with extensive exposure in hospitality industry. It
also has sound placement records and students are placed in leading hotels and others service industry.
Draft Report
2.16.2
Mott MacDonald
Since 2003, the Institute have received a total amount of Rs.233.95 Lakhs for procurement of
equipments/books/furniture and civil works. The details of funds sanctioned under the scheme and
Table 2.31: Details of Amount Received Under the Plan Scheme by IHM Gurudaspur
(In Rs.)
2003-04
1000000
1000000
2004-05
3145000
3145000
2006-07
19250000
19250000
Total
23395000
23395000
Source – IHM Gurudaspur
2.16.3
The scheme support sanctioned was mainly utilised for construction of boys/girls hostel, procurement
of furniture, equipments and library books. Details of physical performance and overall impact are
Table 2.32: Details of activities under the Plan Scheme Support by IHM Gurudaspur
Sr.
Year
1
2003-04
2
2004-05
3
2006-07
Activities carried
Current Status (completed/
under this scheme
yet to be completed)
Construction
of Completed
Girls Hostel-II
Construction of
Completed
Girls Hostel-II
Purchase of
equipment, F&F,
Books
Purchase of
Equipments, F&F,
Books
Construction of
Boys Hostel-II
Purchase is under process.
Overall Impact
The Hostel facility for both
boys and girls within the
campus has benefited the
institute in attracting the
students
from
outside.
Accommodation for boys
and girls has been restricted
to 112 seats and 60 seats
respectively.
Various
equipments are purchased at
regular intervals to provide
the
students
hands-on
experience during the course
of the study. This has
benefited the students as
well.
However
the
procurement process of
equipments is still under
way.
Source – IHM Gurudaspur
Draft Report
2.17
IHM – Srinagar
2.17.1
About the Institute
Mott MacDonald
The Institute of Hotel Management Catering Technology and Applied Nutrition , Srinagar supported
by Ministry of Tourism, Government of India was established in 1982. The prime objective of the
Institute is to provide training to candidates in the field of Hotel Management, Catering Technology
and Applied Nutrition. The setting up of the Institute of Hotel Management in Srinagar has been in
pursuance of the policy of Government of India to provide trained manpower to the Hotel and
Catering Industry. The Institute has been playing a dynamic role in producing trained manpower to
meet the demand of the hospitality sector since its inception.
The Institute is managed by an autonomous society registered under the Jammu and Kashmir Societies
Registration Act. It runs under the direction and control of the Board of Governors which consists of
11 members comprising six nominees of the Central Government and three nominees of the State
Government and two expert representatives of Hotel Industry. The Institute is well equipped with
necessary infrastructure like administrative building, hostels for boys and girls, residential quarters etc.
Since 2002-03, the Institute has been successfully running three year degree course in Hospitality and
Hotel Administration. It also offers one year craft diploma in Food & Beverage service. Some
additional training programmes are also being conducted by the Institute under CBSP/PMTRP
Scheme. The placement scenario of the Institute is commendable and most of the students are
successfully placed in leading hotels and other service industry in India and Overseas.
2.17.2
The Institute has received a total amount of Rs.512.63 Lakhs since 2002-03. The details of the funds
sanctioned under the scheme and amount received since 2002-03 are given in Table 2.33.
Table 2.33: Details of Amount Received Under the Plan Scheme by IHM Srinagar
(In Rs.)
2002-03
2005-06
3111000
31700000
3111000
31700000
2006-07
16452000
16452000
Total
51263000
51263000
Source – IHM Srinagar
2.17.3
The Government of Jammu and Kashmir has leased 36 kanals of land to the Institute at Rajbagh,
Srinagar at a token rent of Re.1 per kanal per year in the year 1983-84. This is done specifically for the
construction of residential quarters, hostels and main Institute building. The total amount of Rs 820.00
Lakhs has been paid to the CPWD upto 31.03.2007 for the construction of the Institute complex at
Rajbagh, Srinagar. The details of physical performance and overall impact of the scheme support are
Draft Report
Mott MacDonald
Table 2.34: Details of activities under the Plan Scheme Support by IHM Srinagar
Sr.
Year
1
2002-03
2
2005-06
3
2006-07
Activities carried under
this scheme
Current Status
completed)
NRE Funds which is directed Completely utilised
towards capital grant like
salary of staff etc
Capacity Building Program Training Programmes
under PMCBP Scheme-Rs. are
conducted
17 Lakhs
periodically
and
Rs. 300 Lakh have been construction activity is
released to the CPWD on under way
account of construction of
Institute Building
Rs 114.52 Lakhs released for Work in Progress.
institute building to the
CPWD
Out of Rs 50 Lakhs, the total
amount spent on equipments
purchased by the Institute till
25.03.08 is Rs 20.95 Lakhs.
The balance amount is lying
with this Institute.
Overall Impact
The funds released towards
capital grant have also
helped in running the day
to day expenses of the
Institute. The students have
been facilitated with better
infrastructure.
Source – IHM Srinagar
2.18
FCI – Bolangir
2.18.1
About the Institute
Food Craft Institute (FCI) Bolangir is a pioneer institute in the hospitality education and first of its
kind in the Western Orissa. It produces specially groomed skilled human resources to meet the
challenges in this new millennium. The institute’s mission is to meet the needs of the students and
employers by offering relevant quality career education programme in related field of hotel industry so
that the students contribute significantly to the society in general and hotel industry in particular.
The Institute has been set up with joint assistance from the Government of Orissa and Central
Government with a view to train and develop skilled man power for the upcoming Hotel and Tourism
Industry. It had started in the year 2004 and is presently offering four demand-driven Diploma courses
like Food Production, Food and Beverage Services, Front Office Operation and House Keeping
Operation. It is located in the outskirts of Bolangir town on the Bolangir-Titlagarh State highway and
is around 327 kms away from the State head quarter Bhubaneswar. The campus consists of five
cottages, 2 huge buildings, laboratories, well equipped restaurants for training, food production labs,
model hotel rooms, house keeping labs etc.
The Institute is equipped with modern labs to effectively train students in various aspects of hotel
operations. A team of qualified faculty members are engaged to ensure that a student not only learns
the intricacies of hotel operations but is also offered a career through a proactive placement cell. Apart
from the key components of the individual courses, all the courses have scope to learn the components
of hygiene, sanitation and nutrition, computer proficiency and industrial trainings. This Institute has a
close association with the tourism and travel trade in Orissa. Besides providing manpower, the
Draft Report
Mott MacDonald
Institute conducts regular custom designed trainings for the hotels and the restaurants of the State. It
also provides consultancy services to the hotels and entrepreneurs.
2.18.2
Since 2005, the Institute has received a total amount of Rs.156.37 Lakhs for construction work,
procurement of equipments and furniture. The details of funds sanctioned under the scheme and
Table 2.35: Details of Amount Received Under the Plan Scheme by FCI Bolangir
2005-2006
1411000
1411000
2006-2007
12746000
12746000
2007-2008
1480000
1480000
(In Rs.)
Total
15637000
15637000
Source – FCI Bolangir
2.18.3
Out of the above capital grants approximately Rs.93.00 Lakhs have been sanctioned for construction
of boys and girls hostel and part of the institutional building. Unfortunately the above earmarked
money for construction work is not being utilised till now because of the dispute of the land/ allocation
of the land. As per the Government of India guideline, the land should be transferred in the name of
the Food Craft Institute (Orissa) Society, Bolangir and then only the construction work could be
started. In the meanwhile, Tourism Department, Government of Orissa has taken the step to transfer
the land. As per the decision, the Government of Orissa should provide the land free of cost.
Therefore, the matter is under active consideration of the State Government.
Table 2.36: Details of activities Under the Plan Scheme Support by FCI Bolangir
Sr.
Year
Activities
carried under
this scheme
1
2005-2006
Building,
equipment.,
Furniture
2
2006-2007
Building,
equipment.,
Current
Status
(completed/
yet to be
completed)
Completed
Completed
Details
Overall Impact
Around 50 percent of
amount utilised in
renovation of 7 huts
which are being used
as
different
departments,
administrative
building and others.
The balance 50%
amount has been
spent for purchasing
different equipments
and furniture.
More
than
fifty
percent of amount
-The whole amount
has been used
-The
seven
huts
portrayed as different
departments/
administrative
buildings
-Streamlining
and
demarcation has been
made
-Hostel for the boys
been
established
Draft Report
Furniture
and
hostel building
3
2007-2008
Construction of Ongoing
the restaurants
/model bar and
separate
cells/
rooms for the
principal and the
teachers
Mott MacDonald
was
spent
on
building/renovation.
One of the huts has
been converted to
boys’ hostel and the
rest of the amount has
been
spent
for
purchasing some lab
equipments
and
furniture for the
hostel.
-
which has facilitated
attracting
good
outstation students
-
Source – FCI Bolangir
2.19
FCI – Ajmer
2.19.1
About the Institute
Food Craft Institute (FCI), Ajmer is a non profit society registered under the State Government of
Rajasthan with an objective to provide training in all the crafts and skills, all the branches of
knowledge, both theoretical and applied, and all the organisational and management techniques which
are required for efficient functioning of hotels and catering establishments of all kinds as well as
institutional feeding programme in schools, industrial establishments and other similar organisations.
The institute is conveniently located on the picturesque Anasagar Circular Road in Ajmer. The FCI
campus consists of the main Institute building and boys hostel. The Institute is affiliated to National
Council for Hotel Management & Catering Technology, New Delhi. The institute offers one and a half
year duration diploma courses in food production, front office operation, house keeping operation,
food and beverage service and bakery & confectionery.
2.19.2
The Institute has received a total amount of Rs.30.00 Lakhs from year 2002 to 2007 for construction
work, procurement of equipments, furniture and library books. The details of funds sanctioned under
the scheme and amount received are given in Table 2.37.
Table 2.37: Details of Amount Received Under the Plan Scheme by FCI Ajmer
2002-03
0
1000000
2003-04
0
0
2004-05
0
1000000
2005-06
0
0
2006-07
3504000
1000000
(In Rs.)
Total
3504000
3000000
Source – FCI Ajmer
Draft Report
2.19.3
Mott MacDonald
The scheme support sanctioned was mainly utilised for procurements of computers, equipments,
library books and civil works. Details of physical performance and overall impact are given in Table
2.38.
Table 2.38: Details of activities under the Plan Scheme Support by FCI Ajmer
Sr.
Year
1
2002-03
2
2004-05
3
2006-07
Activities carried
under this
scheme
Procurement
of
teaching
aids,
computers,
furniture
and
equipments
Procurement
of
teaching
aids,
computers,
furniture
and
equipments
Construction of 4
class rooms and
toilets
Current Status
(completed/ yet to
be completed)
Completed
Details
Its has helped the
Institute in imparting
students
Completed
Construction was
completed in year
2007-08,
installation
of
cooling system to
be done during
year 2008-09
Overall Impact
Its has helped the
students
4
class
rooms are
ready for
classes
once
the
coolers are
fitted.
Source – FCI Ajmer
2.20
IITTM – Gwalior
2.20.1
About the Institute
Indian Institute of Tourism and Travel Management (IITTM) was set up by the Ministry of Tourism,
Government of India in 1983 at New Delhi. The prime objective is to impart specialized training and
education to graduate and post graduate students in tourism and allied subjects. This was done in order
to meet the growing need of the tourism industry for trained manpower. The Institute was later shifted
to Gwalior in August, 1992. Till 1995-96, the Institute has been conducting only two short term
courses namely 14 months Post Graduate Diploma in Tourism Management and 8 months Diploma
course in Destination Management. Since October 1996, Eastern Regional Centre of IITTM at
Bhubaneswar also came into existence with PG Diploma course in Tourism Management. Owing to
the phenomenal growth of the tourism industry and the necessity for grooming world class manpower,
the Government of India has directed to open another IITTM at Delhi.
Since, 2002-03 the Institute has started two year full time MBA/PGDBM programme with the
approval of AICTE. In 2006, the Institute has introduced a new post graduate diploma course in
Business Management at Delhi and Bhubaneswar with an intake capacity of 60 students.
Draft Report
2.20.2
Mott MacDonald
IITTM since year 2002 to 2007 has received a total of Rs.1214.59 Lakhs under the plan scheme as
support from the Ministry of Tourism for civil works. The details of funds sanctioned under the
scheme and payment received are given in Table 2.39.
Table 2.39: Details of Amount Received Under the Plan Scheme by IITTM Gwalior
(In Rs.)
2003-04
2004-05
9474000 12622000
9474000 12622000
2005-06
22131000
22131000
2006-07
77232000
77232000
Total
121459000
121459000
Source – IITTM Gwalior
IITTM Gwalior, being the headquarter of all the four IITTM’s in the country, the entire grant of all the
institutes is sent to it, which is thereafter sent to the other places. The Institute is capable of generating
funds for construction of the campus. Most of the activities have been completed.
2.20.3
The scheme support sanctioned has been mainly utilised for civil works construction. Details of
physical performance and overall impact are given in Table 2.40.
Table 2.40: Details of Activities under the Plan Scheme Support by IITTM Gwalior
Sr.
Year
1
2003-04
2
2004-05
2005-06
2006-07
Activities carried under
this scheme
Current Status
Overall Impact
(completed/ yet to
be completed)
Phase 1-Construction of Almost Completed Better Infrastructure
IITTM
complex
at
Work is in Progress has been created
Gwalior, Computer lab,
CBSP
and
revenue
which is attracting
expenditure funds for
students and also their
administrative building
better placement
Capital
Grant
for
Infrastructure
and
Revenue
funds
for
Administrative
expenditure.
Capital
Grant
for
Infrastructure
and
Revenue
funds
for
Administrative
expenditure.
Construction
of
Auditorium,
IITTM
Campus and IITTM Noida
campus construction
Source – IITTM Gwalior
Draft Report
2.21
Mott MacDonald
Summarised Findings about all Institutes visited
The institute-wise the summary of performance of the Plan Scheme Assistance is presented in the
Table 2.41.
Table 2.41: Institute-wise activities been undertaken and Status of the scheme
Name of the
Institute
Financial
Support
Under the
Plan (20022007)
IHM
Guwahati
Rs.840.83
Lakhs
IHM
Ahmedabad
Rs.869.95
Lakhs
Details of
Activities
Undertaken
under Plan
Support (20022007)
Construction
of
new
campus
at
Hengrabari.
Construction
of hostel.
Procurement
of
equipments
& furniture.
Current Status
Impact
The
IHM
Guwahati
is
functional
in
the
new
premises
Hengrabari,
Borbari, since
December,
2006.
The works are
almost complete
except
for
construction of
the over head
tank,
road
carpeting,
drainage,
construction of
the garage and
parking space,
toilet
completion
work,
water
hydrants
for
horticulture
works and fire
fighting,
additional deep
tube well and
the staircase of
the principal’s
residence.
Some
equipments are
procured and
for rest, orders
have
been
placed.
The new building has
created
a
positive
impact on the teachers
and students.
The State funds being
used to build internal
resources.
Infrastructure of the
institute
has
been
upgraded.
Up-gradation of various
equipments has led to
better practical sessions
for students.
Construction
Draft Report
Name of the
Institute
Financial
Support
Under the
Plan (20022007)
Details of
Activities
Undertaken
under Plan
Support (20022007)
Current Status
Mott MacDonald
Impact
of a new wing
for girl’s hostel
is in process,
Rs.100 Lakhs
have
been
released
to
CPWD to carry
out
the
construction of
both girls’ &
boys’ hostels
IHM-Patna
Rs.612.77
Lakhs
Construction Construction
completed.
of
the
All
institution
procurements
building at
done.
Hajipur.
Procurement Installation of
gas
pipeline
of
completed.
equipment,
computers,
furniture &
books.
IHM
Kolkatta
Rs.247.52
Lakhs
The new building has
increased
marketability of the
institute and also
provided
required
additional space.
The
enhanced
computer laboratory
has
been
very
beneficial
for
the
students.
Installation
of
gas
pipelines.
The gas pipeline has
increased
the
efficiency
of
the
kitchen laboratory.
Procurement Procurement of
computers,
of
equipment and
computers,
furniture
Equipment
completed.
and
Installed
in
Furniture.
Better
practical
knowledge
of
computer
and
increased efficiency of
the management of the
institute.
Construction
of
annexe
building.
computer
laboratory for
students of 1st
year and in
Front office for
2nd and 3rd year
practical
for
students.
Draft Report
Name of the
Institute
Financial
Support
Under the
Plan (20022007)
Details of
Activities
Undertaken
under Plan
Support (20022007)
Current Status
Mott MacDonald
Impact
Construction of
annexe building
not undertaken
and grant to be
refunded.
IHM
Chennai
Rs.243
Lakhs
IHM
Hyderabad
Rs.35.7939
Lakhs
IHM
Bengaluru
Rs.648.75
Lakhs
Construction Construction
of 4 tube
work
completed.
wells
Construction Procurement of
of
new
equipment is yet
building for
to be done since
library,
the institute has
not been able to
computer
laboratory,
find the supplier
kitchen,
for the modern
equipment.
restaurant and
class rooms.
Procurement
of
new
equipments
Construction Completed
of additional
floor in Girls
Hostel
Construction Construction of
of
Girls
hostels and staff
Hostel
quarters under
Construction
way.
of
Boys Construction of
EDC completed.
Hostel
and
staff quarters All equipments
procured.
Construction
of Executive
Development
Centre(EDC)
Procurement
of equipment
Chennai is a very
water scarce area and
these tube wells have
helped in reducing the
water scarcity of the
students staying in the
hostel.
The buildings have
been put to use. The
institute
has
also
earned
additional
revenue by rented it
for JEE examination
coaching.
More students can be
accommodated
in
hostel. This has been
done as the student
intake in the courses
has increased over the
years.
The
hostels
are
constructed 12 kms
from the institute
campus. Students have
major accommodation
problems which will
be solved. However,
the distance from the
college may be a
hindrance.
EDC with all modern
facilities constructed.
Huge help to students
as more courses and
practical sessions can
be conducted.
Students are already
using the equipments
which was necessary
Draft Report
Name of the
Institute
Financial
Support
Under the
Plan (20022007)
Details of
Activities
Undertaken
under Plan
Support (20022007)
Current Status
Mott MacDonald
Impact
to match the standards
required in star hotels.
The hostel facility for
both boys and girls
within the campus has
benefited
the
outstation students. It
has increased the flow
of students, especially
the girls coming from
different parts of the
country.
Construction of 3rd
floor
of
Institute
building has not started
as yet by CPWD. This
delay has hampered in
the
infrastructure
development of the
Institute.
The
building
construction
has
benefited development
of better infrastructure
of the Institute.
The
equipments
procured are used in
different departments in
the Institute and have
benefited the students.
IHM
Chandigarh
Rs.310.75
Lakhs
Procurement
Procurement of
of furniture
furniture
and
books done
and books
Construction Most of the
of boys and
work completed
girls hostel
Construction of
Raising the
3rd floor of
boundary
Institute yet to
wall
be started
Construction
of 3rd Floor
of
Institute
Building
IHM
Gwalior
Rs.341.79
Lakhs
IHM Shimla
Rs.777.18
Lakhs
IHM
Gangtok
Rs.690.00
Lakhs
of institute’s
institute’s
building
building
Procurement
completed
of
Procurement of
equipments
equipments and
and furniture
furniture done
of additional
additional Boys
Boys Hostel
Hostel is in
progress
Construction Major
The quality of education
of institute’s
construction
imparted
has
been
building
completed,
enhanced
by
some pending
introduction of latest
Procurement
of
vehicle
construction is
equipments.
and
in progress
Better
Infrastructure
equipment
Procurement of
facility has created a
vehicle
and
good impression about
equipment done
the Institute among
students and hoteliers.
It has also created a
better impact on the
placement scenario.
Construction While most of The construction work
of institute’s
the civil works
is still in progress;
building
and
internal
hence the impact of the
Draft Report
Name of the
Institute
Financial
Support
Under the
Plan (20022007)
Details of
Activities
Undertaken
under Plan
Support (20022007)
Procurement
of equipment
and furniture
Current Status
IHM
Rs.290.92
Bhubaneswar Lakhs
IHM Jaipur
Rs.56.87
Lakhs
Procurement
of
equipments
for
the
laboratory
and modern
kitchen
Repairing of
building hit
by cyclone
Construction
of boy’s and
girl’s hostel,
additional
class rooms ,
laboratory
and
multi
purpose hall
Procurement
of
equipments,
furniture and
library books.
Construction
work
of
lecture hall.
Furnishing of
Mott MacDonald
Impact
wiring
is
activities is yet to be
felt.
complete, works
on
electrification,
water
tank
construction,
gas
tank
construction &
erection,
construction of
institute’s
boundary,
electrification
and flooring is
yet
to
be
completed.
Procurement of
equipment and
furniture not yet
done.
All
The damage due to the
procurements
cyclone
has
been
repaired.
done.
The building of Full fledged boy’s and
the institute was
girl’s hostel has been
partially
established
damaged
and
the repairing of
the same was
undertaken.
All
constructions
completed.
Major
work The library provides
completed
academic support to
Internal
students and they find it
finishing of the
as a resource and
hostel is in
referral centre of the
progress.
institute.
The lecture hall is used
for conducting lectures
related to all the courses
Draft Report
Name of the
Institute
Financial
Support
Under the
Plan (20022007)
IHM
New Rs.162.91
Delhi-Pusa
Lakhs
IHM
Dehradun
Rs.925.00
Lakhs
IHM
Gurudaspur
Rs.233.95
Lakhs
Details of
Activities
Undertaken
under Plan
Support (20022007)
conference
hall,
construction
of
training
room, guest
rooms, hostel
& mess.
Procurement
of computers,
furniture,
light
equipments,
water cooler,
pest control,
kitchen
equipments,
house
keeping
equipments
and
civil
works
for
kitchen and
laboratories.
Renovation
of
hostel
building and
purchase of
equipments.
Construction
of
institute
building.
Procurement
of equipment
and furniture.
Construction
of girl’s and
boy’s hostel
Purchase of
Equipments,
furniture and
books
Current Status
Mott MacDonald
Impact
run by the Institute.
All
It has helped the
procurements
done. Kitchens
and computer
students.
laboratory fully Providing hostel facility
functional.
to students, which have
Renovation of
facilitated the outstation
hostel building
students.
completed.
Construction of Presently the institute in
building
running from the newly
completed.
constructed building.
Construction
The Hostel facility for
work completed
both boys and girls
Purchase
of
within the campus has
Equipments is
benefited the institute in
under process
attracting the students
from
outside.
Accommodation
for
boys and girls has been
restricted to 112 seats
and
60
seats
respectively.
Various equipments are
purchased at regular
Draft Report
Name of the
Institute
IHM
Srinagar
FCIBolangir
Financial
Support
Under the
Plan (20022007)
Rs.512.63
Lakhs
Rs.141.57
Lakhs
FCI Ajmer
Rs.30.00
Lakhs
IITTMGwalior
Rs.1214.59
Lakhs
Details of
Activities
Undertaken
under Plan
Support (20022007)
Construction
of
new
building
Procurement
of equipment
Renovation
of
administrativ
e building
Procurement
of equipment
and furniture
Renovation
of
old
building into
boys hostel
Procurement
of teaching
aids,
computers,
furniture and
equipments
Construction
of 4 class
rooms
and
toilets
Construction
of
IITTM
complex at
Gwalior,
computer
laboratory,
CBSP
and
administrativ
e purpose
Construction
of
Current Status
Mott MacDonald
Impact
intervals to provide the
students
hands-on
experience during the
course of the study. This
has
benefited
the
students
as
well.
However
the
procurement process of
equipments is still under
way.
Construction
The students have been
work completed
facilitated with better
Procurement of
infrastructure.
equipments is
under process
All renovations Hostel for the boys been
completed.
established which has
All
facilitated
attracting
procurements
outstation students.
done.
All
It has helped the
procurements
done.
Construction
students.
work completed
in 2007-08.
Construction of Better Infrastructure has
IITTM complex
been created which is
at Gwalior is
attracting students and
completed
also
their
better
Work is in
placement.
progress
at
IITTM Noida
campus.
Draft Report
Name of the
Institute
Financial
Support
Under the
Plan (20022007)
Details of
Activities
Undertaken
under Plan
Support (20022007)
Auditorium,
IITTM
Campus and
IITTM Noida
campus
construction
2.22
General Findings
2.22.1
Admission Procedure
Current Status
Mott MacDonald
Impact
The admission to BSc in Hospitality and Hotel Administration is through Joint Entrance Examination
conducted by National Council for Hotel Management & Catering Technology (NCHMCT) at
different cities throughout the country. Based on the performance in the written test, candidates are
short-listed for counselling at different institutes. Allotment of Institute is on merit-cum-performance
basis in the written test.
2.22.2
Courses offered by the Institutes
NCHMCT, the autonomous body under Ministry of Tourism, regulates the academics for hospital and
hotel administration. The following table compares the courses as offered by the Government and
Private institutes. Apart from the 3 years Degree (B.Sc programme) and the post graduate programme,
there are many short term certificate courses offered by the Private Institute.
During the interactions with the stakeholders, it was reported that the short term certificate and
diploma courses offered by the IHM’s and the private institutes are in demand. Most of the local
students get benefited from such courses and get recruited in nearby hotels/ allied industries. These
courses focus on specialisation, unlike the B.Sc and M.Sc programmes and make the students
employable at various entry/middle level positions.
Draft Report
Mott MacDonald
Table 2.42: Hotel Management Courses offered by Government & Private Institutes
By Government Institutes
•
•
•
•
•
By Private Institutes
3 Years Degree
Post Graduate Diploma in Accommodation Operations
Certificate in Food Production
Certificate in Food & Beverage Service
Post Graduate Diploma in
o Dietician & Hospital Food Service
o Hotel Catering Management
o Food Production
o F&B Service
o Front Office
o Bakery & Confectionary
o Housekeeping
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
2.22.3
4 Years Bachelor
3 Years Bachelor
3 Years Diploma
Master
2 Years Diploma
PG in Food Production
PG in F&B
PG in Front Office
PG in Bakery
PG in House-Keeping
Certificate Course in Food
Production
Certificate Course in F&B
Certificate Course in Front
Office
Certificate Course in Bakery
Certificate
Course
in
Housekeeping
Students perception- Reasons for choosing the Course
During the study, 132 numbers of students were contacted in the Institutes that were visited by the
study team. It was found that majority (56%) of students do a proper research about the scope, course
and career options before joining the institute. In 33% of the cases, the students join the course as
their friends/family members are in the same profession. However in very few cases (11%), it was
found that the students do not do any assessment of the course before joining it. They are often
demotivated after failing to clear other mainstream national competitive exams like
Engineering/Medical, etc and join the course as the last resort. According to the interactions held with
principals and faculties, these students often drop out from courses after one year or so. They usually
join some other course as most of them fail to understand the industry.
Table 2.43 summarises the reasons for choosing the course as opined by the students contacted during
the survey.
Table 2.43: Reasons for Choosing to Study Hotel management- as opined by Students
Reasons for choosing the course
In %
Researched on own & was attracted to it
56%
Family member/ friends/seniors in same profession
33%
Tried elsewhere ( engineering., medical, etc) & didn’t get in and opted this course as last resort
11%
Total
100%
Source- MM Analysis based on the data collected from interactions with students of the visited institutes
Draft Report
2.22.4
Mott MacDonald
Teacher to student ratio is a key indicator in imparting quality education. It refers to the number of
teachers in the institute with respect to the number of students. It also has relation with number of
students in a particular class at a given time. It was observed during the evaluation study that the
average teacher to student ratio in the institutes is 1:39 (Figure 2.1, below), which is quite high as
compared to the recommendations by AICTE for imparting quality education. AICTE recommends an
average teacher to student ratio of 1:15. This results in lower teacher attention per student and stressful
learning environment. However, we understand that some part-time teachers are also engaged by the
IHMs, the data of which is not available. This will certainly improve the teacher: student ratio, but will
still be higher than the prescribed norms.
Figure 2.1: Teacher Student Ratio
80
70
in Number
60
Sample
Average 1::39
50
40
30
Standard Norm - 1:15
20
10
0
er
jm ir
I-A ng
FC ala un
I- B r a d
FC eh ok
-D t
M ng
IH Ga
M
IH usa pur
-P s
M da
IH ur r
-G o d
M ali
IH w aba
-G ed
M
IH hm
-A
M na
IH at
-P r
u
M
IH aip i
-J na
n
M
IH he
- C a ta
M
IH olk bad
-K a
M er
IH yd
- H la
M
IH him r
a
-S
M ag
IH rin ore
l
-S
M ga h
IH an gar
-B di
n
M
IH ha ati r
-C ah wa
M
h
IH uw es
-G n
M uba
h
-B
M
IH
IH
2.22.5
Industry-wise Placement of Students
As per the data provided by the placement officers of the visited institutes, many students prefer to
join other industries as the salary is high and working hours are fixed. The trend has been increasing
over the years. According to the students there is no fixed working hours in the hotel industries. As a
result, students prefer to join other industries like call centres, retail shops, hospitals, etc. The table
below indicates student’s interest towards the industry. It can be inferred that the migration of IHM
students to other industries has considerably increased.
Analysis of the data collected from the Placement Officers in various institutes visited revealed that
while in the year 2004-05, 30% of the students joined other industries/went abroad for jobs, the share
has gone up to 41% by 2007-08. According to the placement officers of the various institutes, during
the year 2006-07, the share of students joining other industries had fallen, mainly because a significant
number of students had joined fast food chains and restaurants, which is an allied sector of this
industry (during the period 2005-07, lot of fast food chains were setup in India). The relative share of
students joining the hotel industry has subsequently fallen. The details are presented in the Table 2.44.
Draft Report
Mott MacDonald
Table 2.44: Placement of Students after the completion of courses
Parameter
Description
Five star Hotel
Four Star Hotel
Joining Hotels and restaurants in India
Three Star
Other
Hotel/
Restaurant
Other
Going abroad for jobs ,Joining other
industries , Further non-related studies in
India & abroad
Total
2004-05
49%
10%
2%
10%
2005-06
38%
10%
1%
19%
2006-07
45%
12%
1%
16%
2007-08
43%
6%
4%
7%
30%
33%
26%
41%
100%
100%
100%
100%
Source- MM Analysis based on the data collected for the previous years from placement officers of the visited institutes
2.22.6
Perception about the Industry
During the interactions with the students in the visited institutes, 44% (surveyed students) opined that
they had plans of joining the hotel industry. 33% of the students said that they would prefer to go
abroad for other jobs/earn more money.
Majority of the students felt that the salary structure in the hotel industry is not good, the working
hours are too stressful and the job is very demanding.
Figure 2.2: Students Perception about Hotel Industry
Going abroad for Jobs
33%
Joining hotels/restaurants
in India
44%
Future studies in
India/Abroad
16%
Joining other
industries(Call Centres,
cruise ships, etc)
7%
Draft Report
2.22.7
Mott MacDonald
Views on the Industrial Training
Industrial Training is a very important component in any technical education. The theory classes
provide basic input like teaching, menu planning, housekeeping etc but when a student joins the
industry, they have to adapt themselves to the system of the organization. Here, the industrial training
becomes imperative. However, it is opined by the students that the industrial training was only a
routine activity. During the interaction with students it was reported that majority (78%) of them were
unhappy with the quality of industrial training. There were grievances like the students were being
used as casual workers during the training, organised training sessions with modules are not
conducted, students are not allowed to interact with guests and their queries are not responded.
Making the students understand the value of being part of Hotel Industry and providing them an
opportunity to learn while working rather than making them work alone can have far reaching impact
on the students. The figure below shows the views of students on industrial training.
Figure 2.3: Views on the industrial training by Students
Happy
22%
Unhappy
78%
Draft Report
2.22.8
Mott MacDonald
Opinion of Hotel Managers
During the field visit MM team contacted 80 approved hotels in the different categories. The MM
team interacted with managers working in leading hotels to understand their views on the hospitality
management education in India. Though a majority (60%) of them opined that the hospitality
management education is satisfactory, others stated that it needs improvement. According to them, the
emphasis presently is on quantity and not quality. A large number of private hotel management
institutes have mushroomed in the country with the motive of making money. A major chunk of
students who pass out from these institutes are misfits in terms of knowledge and skill set. Thus
apparently, it might look that there is a huge turn-around of degree/diploma holders in
Hotels/restaurant and catering industry, but in reality most of the pass-out are not employable.
However, a number of them admitted that hotels traditionally have long hours of working/ working in
night shifts/ low salary, etc which deter students from joining the course. During the study, it was also
observed that the situation is particularly bad in non-branded and lower category hotels, where the
recruitment policy is aimed at hiring lesser number of staff and making them work for longer hours.
The situation is bad in smaller cities like Guwahati where even the 3 star/4 star hotels hire staffs from
non-hotel management background to cut down on the cost. They also become the training grounds for
the staff that they recruit from outside the industry. Few of the managers agreed that industrial training
provides a source of cheap labour to the Hotels- this training lacks exposure, course content and
monitoring.
2.22.9
Opinion of Principals/Faculty /Placement officers
The MM team visited 17 IHMs, 2 FCIs and 1 IITTM through out the country. During the study,
interactions were held with the head of institutes, faculty members and placement officers. Majority
(80%) of them opined that the quality of education provided in the institutes is relevant and
satisfactory. Few of them felt that the course content should be more management oriented than skill
oriented. The intake of the students has gone up over the years and many students have started
thinking hospitality as a good career option. Some of the institutes located in North East, Bihar,
Srinagar, etc suffer from geographical disadvantages which deter the students from joining. Thus, the
quality of students is not very high in these institutes. Most of the faculty felt that salary packages are
not at par with other industries (deterring good staff to join the industry) and there has been an influx
of inferior private Hotel management institutes. The faculty also opined that there is an urgent need for
more recruitment of teachers as the intake of students has increased and the student –teacher ratio is
not as per norms.
2.22.10 Opinion of students
During the study, the study team interacted with the students who are pursuing the course and also
with some who have passed out from the institute. Most of the present students were happy with the
course content. Some of the pass-out students felt otherwise- they opined that there should be more
stress on practical trainings. They felt that the practical classes concentrate on the core subjects while
they should focus on sales & marketing, personnel management, etc. In some of the colleges, the
present students opined that they were happy with the equipments, systems, etc and reported that they
have access to technology. However, they suggested that new software related to front-office
operations should be introduced/ updated. They also opined that the faculty is good and take extra
efforts to make the teaching effective. They were, however, not happy with the industrial training and
quality of placement.
Draft Report
2.23
Mott MacDonald
Courses in Private/Internationally reputed Institutes
In recent times, Hotel Management has become a sought after academic course. India has emerged to
as a hot tourist destination. The number of tourists and business visitors visiting India has gone up
manifolds in recent years. In turn, this has fuelled the demand for hotel rooms and consequently hotel
professionals. Tourism industry is expected to grow rapidly in the coming years and is slated to
become one of the biggest employment providers in India. Hotel Industry is diverse in terms of size,
clientele it serves, and its location. However, for the efficient functioning of any hotel, work is divided
among key departments. These include: Catering Department, Front Office Department,
Housekeeping Department, Accounting Department, Marketing Department and Personnel
Department and the course content of most private institutes caters to each functional area.
Hotel management courses in India include Post Graduate Degree/Degree/ Diploma/Certificate
courses which are open to the students after the completion of Graduation/Standard XII/X, etc.
Admissions to these courses are usually made on the basis of entrance examination followed by Group
discussion and in some cases interviews. Communication skills and aptitude for working in hotel
industry are essential for admission to these courses. Students passing out of hotel management
courses also pursue specialized training for 6 months in their second year. The areas of specialization
are Dietetics & Nutrition/ Housekeeping/ Travel & Tourism/ Front Office & Tourism Management/
Specialized Hotel Management, etc.
Apart from the widely recognised Bachelor of Science in Hospitality and Hotel Administration offered
by National Council for Hotel Management and Catering Technology in collaboration with Indira
Gandhi National Open University, New Delhi, there are other premier Hotel management institutes in
our country like Oberoi Centre of Learning and Development, Welcome Group Graduate School of
Hotel Administration, Manipal, Army Institute of Hotel Management and Catering Technology
(AIHM & CT), etc offering diverse range of courses.
For instance, Oberoi Centre of Learning and Development was established in 1966 by the Oberoi
Group, which owns or manages 32 hotels and luxury cruisers across five countries. Oberoi School of
Hotel Management is recognized by the International Hotel Association in Paris. The courses offered
include: 3 years Hotel Operations and Management Training Program, 2 years Senior Kitchen
Training Program and 2 years House Keeping Executive Training Program. Admission to the
management and housekeeping training program is open to both college graduates as well as hotel
management diploma holders. Oberoi Centre of Learning and Development conducts campus
interviews at different trade institutes and college campuses every year. A 75 week on the job training
is an essential and distinguishing part of all the courses. The training gives a practical insight into the
functioning of the hotel. Though IHM students have similar kind of training programme, the duration
is shorter. Likewise, private institutes run by Welcome Group and Taj Chain of Hotels have
specialised courses in culinary arts, beverage management, resort management, etc that target a niche
market.
Draft Report
Mott MacDonald
Most of these institutes and specially the Governmental IHMs blend theory with practice. The 6months industrial exposure helps the students to decide their future area of specialisation. The course
curriculum and teaching methodology is at par with the best international hotel management institutes
worldwide like Pacific International Hotel management school, New Zealand, Cornell School of Hotel
Administration, Business and Hotel management School, Switzerland, KDU School in Malaysia, etc.
However, some of these colleges also offer advanced degrees like MS and PhD in Hotel
Administration. The intake is usually twice a year (Spring Summer/ Fall winter) with good strength
and some of the institutes have a rigorous course of 4 years. As regards the course content, students
participate more actively in every phase of their highly internationalized training program. Course
work complements practical training, cultural and technical seminars. Though, the faculties in IHM
strive to attain high teaching standards by innovation and diligence in their respective disciplines, the
lack of faculties in respective IHM’s hamper the quality of education imparted. Besides, the courses
offered by the international schools are structured to provide exposure in entire hospitality industry
much in line of IITTM, Gwalior. With the changing face of tourism industry more exposure to
subjects likes sustainable tourism development, information and knowledge management, applied
entrepreneurship, etc is the need of hour. The international hotel management courses are designed to
impart more of management skills and less of craftsman skill. As per industry experts, the trend is
towards an era where a chef is not only known for his/her culinary skill, but has to manage the entire
kitchen in terms of resource planning, manpower planning, budgeting, etc and course contents need to
address these issues. The IHMs have also revamped their course structure and upgraded their
infrastructural facilities to meet the requirement of industry and fare on the similar lines as the private
or global institutes.
2.23.1
Comparison of Private (International level & National level) and Government
Hotel Management courses
All the Hotel Management Institutes follow the course as provided by AICTE but the private institutes
have different training schedule. The details of the course content of an International Hotel
Management Institute and that of a National Private Hotel Management Institute is enclosed as
Appendix B. The following section presents the comparison of the courses of International Private
Hotel Management Institute, National Private Hotel Management Institute and Government managed
Hospitality Institute.
(i)
Selection
Selection of International Private Hotel Management Institute
Laureate Hospitality Education commissioned Taylor Nelson Sofres (TNS) Travel & Tourism of U.K,
the world’s largest provider of custom research and analysis, to conduct a broad industry survey
among a large sample of managers from leading international hospitality organisations around the
world. The primary purpose of this survey was to establish the relative ‘ranking’ of the various
international hospitality management schools providing university-level programmes from which
these employers are likely to recruit staff. Based on frequency of school selection by hospitality
industry hiring managers (of Sample Size = 275 respondents), the following lists the top 10 Hospitality
management institutes in the world.
Tier 1
• Ecole Hôtelière de Lausanne, Switzerland
Draft Report
Mott MacDonald
Glion Institute of Higher Education, Switzerland
Les Roches International School of Hotel Management, Switzerland
•
•
Tier 2
• Cornell University, U.S.A.
• Hotelschool, The Hague, Netherlands
Tier 3
•
•
•
•
•
Oxford Brooks University, United Kingdom
Swiss Hotel Management School, Switzerland
Hogere Hotel School Maastricht, Netherlands
Institut Hôtelière ‘César Ritz’, Switzerland
ESSEC Hospitality Business School, France
We have collected details of Ecole Hôtelière de Lausanne, Switzerland, one of top ranked Hospitality
Management Institutes based on the above assessment.
Selection of National Private Hotel Management Institute
In 2007, the Outlook (a weekly magazine) and Cfore (a market research firm) had conducted a survey
to rank the top 10 hotel management institutes in India. The Oberoi Centre of Learning and
Development (OCLD) by Oberoi Group was ranked the first in this survey and hence the details of
OCLD have been collected for comparison.
(ii)
Comparison
The Course and Program contents of an internationally renowned Management Institute; nationally
renowned Private Institute and the Government managed Institutes have been compared as detailed in
Table 2.45.
Table 2.45: Comparison of Hotel Management Programs: International Private
Institute, National Private Institute and IHM
Ecole Hôtelière de Lausanne,
Switzerland
Oberoi Centre of Learning and
Development(OCLD) by Oberoi
Group, India
IHM/FCI courses of
Ministry o Tourism, GOI
SALIENT FEATURES
•
•
•
•
•
•
Bachelor of Science in
Food Services
Management
Duration: 4 years
Taught semesters: 5.5
Internships: 2 (4 to 6
months)
Intakes: January and
July
Age: 18 minimum
Participants have a choice of two
programs, depending on their
aptitude and preferences. In both
cases, the programme lasts for three
years.
Hotel Operations Programme
This consists of time spent in
various sections of the three major
operations departments: Food and
•
M.Sc ( Hospitality
Administration),Du
ration -2yrs
•
B.Sc in Hotel
Management,
Duration – 3 yrs
Draft Report
•
•
•
•
•
Qualification: High
School Diploma or
equivalent
English level: TOEFL
500
Total Credits: 127
Accreditation: New
England Association of
Schools & Colleges
Recognition: Swiss
Cantonal Authorities
Mott MacDonald
Beverage, Front Office and
Housekeeping.
Kitchen Operations Programme
This involves training in Western
and Indian kitchens and specialist
operations such as bakery, pastry
and cold kitchen.
The education element of both
courses is delivered through
correspondence programme of the
Indira Gandhi National Open
University (IGNOU). The salient
features are:
•
pre-paid registration with
IGNOU on the BTS
programme;
•
one full day of independent
study in the hotel Training
Office;
•
reference books and
materials available;
•
access to a PC and the
Internet; and
•
Study leave during exam
periods.
COURSE CONTENT
Introductory
• Service Concepts
• Culinary Concepts
• Bar and Beverage Operations
• Principles of Cleaning Science
& Food Hygiene
• Craft-based learning - Food
Production
and
Service
Operations
• Effective Writing
• Basic
/
Pre-intermediate
French
• Personal
Professional
Development
• Principles
of
Computer
Applications
Term 1 & 2: Preparatory
Orientation
Both programmes start with a twoweek orientation where one is
introduced to each department of the
hotel and the people who work in
them. Information on rights and
obligations, candidate’s expectations
during the programme and details of
the training are provided. Assistance
is provided to start the studies so
that one is able to graduate with
Bachelor of Tourism Studies (BTS)
at the end of three years.
Kitchen Operations Programme
(KOP)
In KOP programme, in the first
year, after a one-week induction, the
required weeks of training in each
Syllabus
:(Theory &
Practicals)
• Foundation Course in
Food Production
Food and Beverage Service
Front Office Operations
Accommodation
Operations
• Application
of
Computers
• Hotel Engineering
• Nutrition
and
Food
Science
• Accountancy
• Communication
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Mott MacDonald
Internship
• Business
Activities
and
Environment
• Introduction to Finance for
Hospitality, Leisure and Tourism
• Product Knowledge & Personal
Skills
• Organizational Behaviour
• Effective Communication
• Pre-intermediate
/
Intermediate French
• Advanced
Computer
Applications
• Study Skills
• Psychology
Tourism
• Languages-French
• Principles
of
Management
• Law
• Economics
• Advance
Food
Production
Term 3 & 4
• Teamwork & Leadership
• Menu Engineering & Team
Motivation
• Financial Management
• Marketing
• Food Technology & Hazard
Analysis & Critical Control
Point
To choose 2 from the following:
• Principles of Sociology
• Environmental Studies
• Art Appreciation
• Economics
• Drama and Theatre Studies
section is imparted to acquire and
sharpen the basic skills and
knowledge in the Indian kitchen, the
Western kitchen, and specialist
kitchens such as bakery, pastry,
butchery and the cold kitchen.
Progressively training on more
advanced levels is given from
basics, through an intermediate
stage, in two years. Experience of
departments that share a close
relationship with the Kitchen, such
as Kitchen Stewarding; Food and
Beverage Service are also provided.
The content of the three-year KOP
programme is:
KITCHEN YEAR 1
1 week of departmental induction
Basic Knife Skills
3
Western Pre-Preparation
12
Indian Pre-Preparation
12
Cold Kitchen Pre-Prep
12
F&B Service & Bar
TOTAL
6
46 weeks
Operations
• Advance Food And
Beverage Operations
• Front
Office
Management
• Accommodation
Management
• Food
&
Beverage
Management
• Facility Planning
• Financial Management
• Strategic Management
• Research Project
• Tourism Marketing
• Marketing and Sales
• Law
KITCHEN YEAR 2 AND YEAR 3
Western Kitchen
23
Indian Kitchen
26
Butchery
Bakery and Pastry
3
17
BSc 2 Internship: Term 5 & 6
Control, Kitchen Steward
6
• Research Methods
• Technology for Management
Buffer
4
• Reflection on Practice
• Facilities
Planning
&
Front Office and
3
Operational Systems
Housekeeping
• Tourism Studies
• Strategic Marketing
Specialisation
10
To choose 1 from the following:
TOTAL
92 weeks
• Advanced
French
and
(Spread
Literature
over two
years)
• Literature in English and
Creative Writing
Each year includes three weeks of
• Politics and International
leave for study and examinations,
Affairs
and three weeks of home leave.
• Comparative History
Term 7 & 8
• Food Services
Issues
&
Hotel Operations
(HOP)
Programme
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Mott MacDonald
Trends in the 21st Century
The three year programme consists
of training in:
• Performance Management
• Events
Management
&
• housekeeping;
Support Technology
• Dissertation / Industry Project
• front office; and
• International Marketing
• Career Planning
• food and beverage service.
• Quantitative Techniques
Each year consists of one week of
induction to the department,
Term 9
• Leadership
and
Human followed by systematic training
through the various sections in that
Resources Management
• Virtual
Food
Services department. One can start in any one
of the three departments and move
Business
• Dissertation
/
Industry to the other two departments in the
ensuing years. Thereby, the students
Projects
experience other departments that
• Advertising
and
Public
share a close relationship with the
Relations
operational
departments
(e.g.
Engineering and Accounting).
2.24
Stakeholders Perceptions
During the evaluation study, the study team had interacted with various stakeholders of the institutes
such as principals, faculty members and present/pass out students to understand the functioning of the
institutes. Perception matrix based on the discussions with these stakeholders have been developed,
which are given as Appendix C.
Chapter-3Human Resources
Draft Report
3
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Human Resources
Hospitality is a key segment of the total travel and tourism industry. Several factors such as the
development of travel and transportation system, increasing industrialization, the tempo at which
business is transacted, the need to maintain a personal touch, rising levels of discretionary income has
led to the growth of the hospitality industry. Today tourism is recognized as the largest economic
activity in the world.
Central and the respective State Governments have collaborated to provide resources in order to train
people in the hospitality sector as part of overall development efforts. There are now 26 institutes of
Hotel Management throughout the country which are sponsored by the Government and directly
affiliated with the National Council for Hotel Management and Catering Technology (NCHMCT). In
addition to these Institutes, there are 7 Food Craft Institutes in the country. These institutes offer
several types of courses in hotel management, craftsmanship and food and beverage services, ranging
from 6 months certificate course to 3 years degree course.
3.1
Number of Hotel Management Institutes in India
There are around 234 hotel management institutes in India, of which most of them are in private
sector. This information is based on the compilation of data on private institutes by MM team.
However, data collected on the private institutes is not exhaustive. The maximum number of private
institutes is located in South India (about 45%). Majority of government institutes are located in North
India (about 50%) Table 3.1 details them.
Table 3.1: Number of Hotel Management Institutes in India
Region
East
North
South
West
Total
Private Institutes
Government Institutes
22
48
105
16
191
Total
11
22
6
4
43
33
70
111
20
234
Apart from the above institutes, there are a number of private institutes which are not listed and are
affiliated with foreign universities like International Institute of Hotel Management, (In Collaboration
with The Queen Margaret University College, Edinburgh, UK) in Gurgaon; Dina Institute Of Hotel &
Business Management (DIHBM), (Affiliated To The EI-AH & LA, USA And Accredited By
Middlesex University, Landon, UK) in Pune; Swiss Hotel Management School, Coimbatore, The
Monarch International College Of Hotel Management, V.G.P. College Of Catering Technology &
Hotel Management ( Affiliated To The American Hotel & Motel Association) in Chennai, etc. The
details of these institutes are not readily available.
Draft Report
3.2
Mott MacDonald
Manpower Availability
Various types of long and short term courses are offered by the Government and Private Hotel
management institutes in India. Course-wise availability of manpower from the Private and
Government institutions is given in the following sections.
3.2.1
Private Institutes
As per data available from different sources like http://www.successcds.net/hotel-managementinstitutes-india and FH&RAI, the total intake capacity of all the private institutions is around 15500.
The details are presented in Table 3.2. The list of private institutes is included as Appendix D
Table 3.2: Number of Approved Seats in Private Institutes
Region
4 Years Bachelor
3 Years Bachelor
3 Years Diploma
Master
2 Years Diploma
PG in F&B
PG in Front Office
PG in Bakery
PG in House-Keeping
Cert. in Food Production
Certificate in F&B
Certificate in Front Office
Certificate in Bakery
Certificate in Housekeeping
Total
Total
2242
2063
3616
500
2337
450
385
306
105
172
1330
851
510
331
315
15513
Source: http://www.successcds.net/hotel-management-institutes-india and FH&RAI
3.2.2
Government Institutes
During interaction with principals of IHMs/FCIs/IITTMs/NIWS, it was noted that the institutes admit
more than 10% of the approved seats (as contingency, as some of the students do not join after
admission while some of them drop-out in between the course). Around 5900 students pass out from
these government institutes. Course-wise total number of pass-out students is presented in the Table
3.3.
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Mott MacDonald
Table 3.3: Course-wise pass-out students from Government Institutes
Region
3 Years Degree
PGAO
CFP
CFBS
PGDHFS
HCM
Food Production
F&B Service
Front Office
Bakery & Confectionary
Housekeeping
Total
Total
3234
276
594
289
65
21
514
379
171
125
200
5868
PGAO = Post Graduate Diploma in Accommodation Operations
CFP = Certificate in Food Production
CFBS = Certificate in Food & Beverage Service
PGDHFS = Post Graduate Diploma in Dietician & Hospital Food Service
HCM = Hotel Catering Management
3.2.3
Augmentation Plans of Government Institutions
In addition to the above mentioned institutions and their intake capacity, the Ministry of Tourism
(MoT) is planning to setup 13 new IHMs and 5 FCIs in various locations of India. As per MoT, the
approved seats in each of these institutes are around 120. The status of the upcoming institutes is as
detailed in Table 3.4.
Table 3.4: Availability of Students from newly approved IHMs and FCIs
Institute
IHM
FCI
Location
Kurukshetra ,Haryana
Bhatinda ,Punjab
Fhursatganj, UP
Ranchi ,Jharkhand
Raipur ,Chhattisgarh
Kozikode, Kerala
Aizwal, Mizoram
Hamirpur, HP
Ypia (Arunachal Pradesh)
Dimapur (Nagaland)
Silvassa (Daman & Diu)
Sholapur (Maharashtra)
Hassan (Karnataka)
Muzaffarpur (Bihar)
Approved
Seats
120
120
120
120
120
120
120
120
Remarks
Start from this year -2008
Start with an intake of 60 from 2009
Start by 2010
Start by 2010
Start with an intake of 60 from 2009
Start by 2010
Start by 2010
Would initially start with an intake of
60 from 2009
120
120
120
120
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Mott MacDonald
Naugaon (Assam)
Garhmukteshwar (UP)
Jammu (J & K)
3.2.4
Total Availability of Manpower from Government & Private Institutes
According to the interaction of MM team members with various respondents during the study, it was
reported that the actual trained output from the Government Institutes is only 5868 per year (Refer
Table 3.3). As per the secondary information available, the private institutions produce around 15000
trained manpower every year (Refer Table 3.2). Thus, at present, the total available trained manpower
does not exceed 21000 per year.
Further, the Government has plans to enhance the capacity of the Institutes in phases by 2010. The
Ministry of Tourism is planning to setup 13 more IHMs and 5 FCIs at various locations of India (Refer
Table 1.4). Each of these 13 IHMs would be functional by 2010 with an intake capacity of 120 in each
of them. Thus, from the would-be–functional institutions, the total available additional students would
be around 700 by 2010.
3.3
Assessment of the Manpower Requirement
3.3.1
The manpower estimates in this case is based on the approved hotels and their rooms as published by
Ministry of Tourism, Government of India. The details of manpower estimates are discussed below
(i)
Assumptions / Basis of calculations
Number of Hotels and rooms in Hotels
As per data published by the Ministry of Tourism, the growth rate (CAGR) of number of rooms in the
approved hotels has been around 15.18 % in the last three years (data as given in Table 3.5).
Table 3.5: Hotel segment-wise Approved Rooms in India by Ministry of Tourism
Category
One Star
Two Star
Three Star
Four Star
Five Star
Five Star Deluxe
Heritage Hotel
Classification Awaited
Total
2005
No of
No of
Hotel
Rooms
54
1629
209
5673
447
19985
80
5483
117
7367
80
15739
58
1970
145
9767
1190
67613
2006
No of
Hotel
46
217
477
111
71
86
67
133
1208
No of
Rooms
1435
5823
20342
7354
8470
20943
2211
8924
75502
2007
No of
No of
Hotel
Rooms
54
2871
209
6265
491
22485
120
8305
93
10953
104
21742
79
2336
493
14737
1643
89694
Source Indian Tourism Statistics -2005 & 2006 Ministry of Tourism, Government of India and Data on 2007
taken from the information available with Ministry of Tourism(Hotel and Restaurant Division )
Draft Report
Mott MacDonald
During the interactions that the study team had with the hoteliers, they opined that the average
growth rate of hotel industry has been around 14% over the past few years, which will
continue in future.
For estimation of future manpower requirements by the hotel industry, the past CARG in the
growth of the hotel industry has been considered, i.e. 15.18%.
Based on the hotel industry growth rate and the requirement of additional rooms each year, the
requirement of manpower for the industry has been estimated.
Staff: Room Ratio of the Hotel Industry
The study team visited many all star categories of hotel. From the interactions, the details of the
available staff and their number of existing rooms were noted. Based on the data collected, the
following Staff: Room ratio has been worked out. Table 3.6 shows the Staff: Room ratio for personnel
at various levels.
Table 3.6: Staff Room Ratio in the Visited Hotels
Staff
Managerial and Professional
Supervisory and Technician
Crafts /Operative
(ii)
Ratio ( based on data collected from the hotels visited)
0.17
0.31
1.28
0.20
Estimates of Total Manpower Requirement by approved hotels
Due to the growth of the hospitality sector, there will be huge requirement of personnel at various
levels like General management trainees, trainees in kitchen management, housekeeping management,
operational trainees, front office and accounting management, chefs, butlers, captains, bakery,
confectionery and other specialized cooking, etc. While the middle management positions are being
filled by people holding three-year diplomas, the craft trainees produced by the Food Craft Institutes
meet the needs for lower-level skill areas. On the basis of Staff: Room ratio and the growth of the
hotel industry, the manpower requirement has been computed (Table 3.7).
Table 3.7: Estimated total Manpower Requirement by MOT’s Approved Hotels
Year
2008
2009
2010
2011
2012
2013
2014
2015
In Number
26694
30745
35411
40786
46976
54106
62317
71775
Draft Report
Mott MacDonald
Figure 3.1: Estimated Manpower Requirement by MOT’s Approved Hotels by 2010 and
2015
In Number
368810
400000
350000
300000
250000
200000
150000
92850
100000
50000
0
2010
(iii)
2015
Estimates of Skilled Manpower Requirement by Approved hotels
As discussed in Table 3.7, by the end of 2010 & 2015, the requirement of additional manpower in the
approved hotels will be 35411 and 71775. In order to assess the total requirement of skilled manpower
by these approved hotels, we have assumed that these hotels will have/ need to have at least the
minimum benchmark trained manpower as stipulated by the Ministry of Tourism in their guidelines.
As per the terms and conditions of Ministry of Tourism for approval for the hotels, the following (
Table 3.8) are the stipulation in terms of percentage of staff with minimum one-year certificate course
from Government recognised catering and hotel institutes.
Table 3.8: Minimum Requirement of Staff (from Government colleges) for approval of
Hotels by Ministry of Tourism
Category of Hotel
One Star
Two Star
Three Star
Four Star
Five Star
% of staff
10%
15%
20%
25%
30%
Draft Report
Mott MacDonald
In line with the stipulations of the MOT for approval of hotels by them, the analysis of the minimum
skilled manpower requirement by the approved hotels from 2008 to 2015 has been done. Considering
that these approved hotels (based on their category) would at least have the minimum staff
requirement as stipulated by the Ministry, Table 3.9 details the year-wise skilled manpower
requirement by the various categories of approved hotels between 2008 and 2015. We have assumed
that the requirement of skilled staff, on an average, by the various Star- category hotels will be 25%.
Thus, the total requirement of additional skilled manpower (to cater to the benchmark requirement as
stipulated by MOT for approved category hotels) will be 23213 by 2010 and that by 2015 will be
92204.
Table 3.9: Year-wise Skilled Manpower Requirement by MOT’s approved hotels
Year
Managerial and
Professional
2008
2009
2010
2011
2012
2013
2014
2015
Supervisory and
Technician
573
660
760
876
1009
1162
1338
1541
Craft /Operative
1047
1206
1389
1599
1842
2122
2444
2814
Administrative
and Others
4336
4995
5753
6626
7631
8790
10124
11660
717
826
951
1096
1262
1453
1674
1928
Total
6673
7687
8853
10197
11744
13527
15580
17943
Figure 3.2: Skilled Manpower Requirement by 2010 & 2015 (by MOT’s approved hotels)
In Numbers
59915
60000
50000
40000
30000
10000
15084
14463
20000
9907
7919
1993
3642
2494
0
Managerial and
Professional
Supervisory and
Technician
2010
Craft /Operative
2015
Draft Report
3.3.2
(i)
Mott MacDonald
The Unorganised sector Hotels are those which are not approved by the Ministry of Tourism but are in
plenty in various towns and cities. The data on hotels in the unorganised sector does not have any
authentic sources of Secondary Information. The Study Report of Market Pulse on manpower
requirement in the hotel & restaurant industry is the only detailed study which was done for and
approved by the Ministry of Tourism, Government of India in which information on this sector is
available.
For assessment of the total manpower requirement by this sector the data of the Market Pulse Report
has been used. As per this report, the total manpower in the unorganised sector which was 637739 in
2002 would increase to 1405080 by 2010. Thus, the average annual manpower required by this sector
will be 95918 numbers.
Manpower involved in this sector during the year 2002
Estimated Manpower required by 2010
Additional Manpower Required between 2002 to 2010
Average Manpower Requirement/ Year
Estimated Manpower required by 2020
Additional Manpower Required between 2010 to 2020
Average Manpower Requirement/ Year
637739
1405080
767341
95918
3261666
1856586
185659
Source: Manpower requirement in Hotel Industry, Tour Operators & Travel Sector, Market Pulse Report 2004
(ii)
As per a study report of Market Pulse, in the unorganised sector hotels (these include the hotels which
are not approved by the Ministry of Tourism and located in different smaller destinations all over
India), 1092556 numbers of rooms were available during the year 2002 and in the year 2010 it will
reach to 2775611 numbers (Table 3.11).
Table 3.11: Skilled Manpower in unorganised sector Hotels by 2010
Trained Manpower as % of total manpower ( as per Market Pulse
Report ) for unorganised sector hotels
Total Trained/ Skilled manpower required by 2010
Average Trained Manpower required / Year ( over 8 year
timeframe from 2002 to 2010)
Total Trained/ Skilled Manpower requirement between 2008
to 2010
Total Trained/ Skilled manpower required by 2020
Average Trained Manpower required / Year ( over 10 year
Total Trained/ Skilled Manpower requirement between 2010
to 2015
1405080 in the year 2010, 3261666 in the
year 2020
5.25%
73767
9221
27663
171237
17124
85620
Draft Report
3.3.3
Mott MacDonald
For Restaurant Sector
Like the hotels in the unorganised sector, the Restaurant Sector does not have any authentic sources of
Secondary Information. The Study Report of Market Pulse on manpower requirement in the hotel &
restaurant industry is the only detailed study which was done for and approved by the Ministry of
Tourism, Government of India- this report has data pertaining to the restaurant sector in India.
(i)
As per the Market Pulse report, there were around 140,000 restaurants (including cafes, Fast Food
centres, Dhabas/ Bhojanalayas) employing around 1852859 people in 2002. As per the report, there
would be around 196000 restaurants in India by the year 2010 and for catering to the huge number of
restaurants around 2288630 number of manpower will be required. The following table provides the
details of the total manpower requirement by this sector as from the Market Pulse report.
Manpower employed by Restaurant sector during the year 2002
1852859
Estimated Manpower requirement by 2010
Additional Manpower Requirement ( between 2002 and 2010 )
Average Manpower Requirement/ Year ( over 8 year
Estimated Manpower requirement by 2020
Additional Manpower Requirement ( between 2010 and 2020 )
Average Manpower Requirement/ Year ( over 10 year
2288630
435771
54471
2734945
446315
44632
(ii)
The Market Pulse report indicates that on an average 23502 skilled manpower is required per year by
the restaurant sector between 2002 till 2010 and 28046 skilled manpower between 2011 to 2015.
3.3.4
(i)
Scenario 1: Based on present Growth Rate of 15% for the approved hotels
The Hotel and the Restaurant sector employ the work force which includes both skilled and unskilled
staff. Currently, the Hotels and Restaurants act as the training institutions for the staff (both skilled and
unskilled) that they employ for various skills so that they can effectively deliver the services as desired
by this sector. Some hotels source the skilled staff from the existing private and Government colleges.
The MOT stipulates certain specified requirement for each category of their approved hotels; hence it
is obligatory for these hotels to source the trained/ skilled staff.
Based on the details as provided in the earlier sections, Table 3.13 summarises the requirement of total
(both skilled and unskilled) requirement of manpower by the hotel and restaurant Industry between
2008 to 2015.
Draft Report
Mott MacDonald
Year
Approved Hotels
2008
2009
2010
2011
2012
2013
2014
2015
26694
30745
35411
40786
46976
54106
62317
71775
Unorganized Sector
Hotels
95918
95918
95918
185659
185659
185659
185659
185659
Restaurants
Total
54471
54471
54471
44632
44632
44632
44632
44632
177083
181134
185800
271077
277267
284397
292608
302066
Note: Estimates of manpower includes all type of manpower requirement by Hotels and restaurants
Figure 3.3: Estimates of Total Manpower Requirement by 2010 and 2015
In Number
1971432
2000000
1800000
1600000
1400000
1200000
1000000
800000
600000
400000
200000
0
544017
2010
(ii)
2015
Scenario 2: Based on optimistic Growth Rate of 20% for the approved hotels
In this scenario, the growth rate of the hotels in the approved category hotels has been considered to
increase at higher growth rate of 20%, thereby increasing the requirement of manpower in this
category of hotels. The data of the Market Pulse report has been considered for the hotels in the
unorganised sector category of hotels and restaurants (Table 3.14).
Year
2008
2009
2010
2011
2012
2013
Approved Hotels
35176
42211
50653
60784
72941
87529
Unorganized Sector Hotels
95918
95918
95918
185659
185659
185659
Restaurants
54471
54471
54471
44632
44632
44632
Total
185565
192600
201042
291075
303232
317820
Draft Report
2014
2015
Mott MacDonald
185659
185659
105035
126042
44632
44632
335326
356333
Note: Estimates of manpower includes all type of manpower requirement by Hotels and restaurants
Figure 3.4: Estimates of Total Manpower Requirement in another Scenario (by 2010
and 2015)
In Number
2182993
2500000
2000000
1500000
1000000
579207
500000
0
2010
(iii)
2015
Scenario 3: Based on Tourist Inflow
The assessment of manpower requirement based on the estimated growth of rooms due to foreign and
domestic tourists have been discussed in the following section.
Table 3.15: Additional Room Requirement Based on Foreign Tourist Arrivals
Year
2007
2008
2009
2010
Total
Estimated Numbers of Tourist
Arrival in India
Increase in foreign tourist arrivals/
additional arrival each year
Additional Room
Required
(1)
(2)
(3)
5080000
5842000
6718300
7726045
762000
876300
1007745
5781
6648
7646
20075
(1)
As per data published by MOT , 2726214 foreign tourist visited India during the year 2003 and 5080000 during year
2007 (CAGR -13%). 15% annual compounded growth rate has been considered for estimates of future tourist arrivals
(3) The average night stay per foreign tourist is 3.6 and average number of person stay per room is 1.3. The additional
foreign tourist arrivals would require additional room which is based on average night stay{ (2)* 3.6/1.3/365}
Source * FH&RA Indian Hotel Survey 2006-07
**Study to Assess Hotel Room/Accommodation in 50 Major Tourist Centers & Metro City in India by
AC Nielsen ORG-MARG Pvt Ltd
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Mott MacDonald
Table 3.16: Preference of Accommodation-Foreign Tourist
As per Study to Assess Hotel
Room/Accommodation in 50
Major Tourist Centers &
Metro City in India by MoT
Luxury
Budget
Others
(Approved Hotel)
(Approved Hotel)
38%
36%
Year
2008
2009
2010
Total
Total
(Unorganised
Category )
26%
100%
Distribution of additional room required- categories wise
2197
2526
2905
7628
2081
2393
2753
7227
1503
1729
1988
5220
5781
6648
7646
20075
Based on the table 3.16 and staff room ratio the total manpower required has been estimated and
presented in the following table
Table 3.17: Total Manpower Requirement –Based on Foreign Tourist Inflow
Staff: room ratio
Year
2008
2009
2010
Total
Luxury
1.96
In Numbers
4306
4951
5694
14951
Budget
1.96
In Numbers
4079
4690
5396
14165
Others
0.58
In Numbers
872
1003
1153
3028
Total
9257
10644
12243
32144
Table 3.18: Additional Room Requirement Based on Domestic Tourist
Year
2007
2008
2009
2010
Total
Estimated total of
Domestic Tourists
(1)
526570000
595024100
672377233
759786273
Estimated Number
Tourists Staying at
Hotels
75% of (1)
394927500
446268075
504282925
569839705
Increase in
domestic tourists
each year (2)
51340575
58014850
65556780
Additional
Room
Required (3)
135450
153058
172955
461463
(1)As per data published by MOT 309,038,335 was the number of domestic tourists during the year 2003 and 526,570,000
during year 2007 (CAGR -11%). 13% annual compounded growth rate has been considered for estimates of future
domestic tourists. 75% of these domestic tourists will stay in hotels
(3) The average night stay per foreign tourist is 2.6* and average number of person stay per room is 2.7. The
additional room is based on average night stay{ (2)* 2.6/2.7/365}
Source * FH&RA Indian Hotel Survey 2006-07
**Study to Assess Hotel Room/Accommodation in 50 Major Tourist Centers & Metro City in India by
AC Nielsen ORG-MARG Pvt Ltd
Draft Report
Mott MacDonald
Table 3.19: Preference of Accommodation-Domestic Tourist
As per Study to Assess Hotel
Room/Accommodation in 50
Major Tourist Centers &
Metro City in India by MoT
Luxury
Budget
Others
(Approved Hotel)
(Approved Hotel)
(Unorganised
Category )
5%
39%
Year
2008
2009
2010
Total
56%
Total
100%
Distribution of additional room required- categories wise
6773
7653
8648
23074
52826
59693
67452
179971
75852
85712
96855
258419
135451
153058
172955
461464
Based on the table 3.19 and staff room ratio the total manpower required has been estimated and
presented in the following table
Table 3.20: Total Manpower Requirement –Based on Domestic Tourist Inflow
Luxury
Budget
Others
(Approved Hotel
(Approved Hotel)
(Unorganised
Category )
Staff: room ratio
Year
2008
2009
2010
Total
In Numbers
13275
15000
16950
45225
1.96
In Numbers
103539
116998
132206
352743
Total
0.58
In Numbers
43994
49713
56176
149883
160808
181711
205332
547851
Table 3.21: Total Manpower Requirement as per Scenario -3
Year
2008
2009
2010
Total
Luxury
Budget
Others
(Approved Hotel
(Approved Hotel)
(Unorganised
Category )
17581
19951
22644
60176
107618
121688
137602
366908
44866
50716
57329
152911
Total
170065
192355
217575
579995
Draft Report
Mott MacDonald
Figure 3.5: Total Manpower Requirement in Hotel industry by 2010
579995
600000
500000
366908
400000
300000
152911
200000
60176
100000
0
Luxury
Budget
Others
Total
In Numbers
3.3.5
Comparison of manpower requirements of studies
(i)
Comparison of Trained manpower requirements (Market Pulse study)
The requirement of skilled manpower for the approved hotels has been calculated by Mott MacDonald
under this study. The data for unorganised sector and restaurants have been taken from the Study
Report of Market Pulse as this was not a part of the scope of the present study. Table 3.22 summarises
the findings.
Table 3.22: Comparison of Trained Manpower Requirements of Studies (Market pulse
& present study)
Sector
Skilled Manpower Required between 2008 to 2010
Approved
Hotel
23213
Hotel Unorganize
d Sector
27663 ( As per Market Pulse Study)
Restaurants
70509 ( As per Market Pulse Study)
Total
(ii)
11732
( As per present Study)
121384
( As per Market Pulse Study)
Reasons
The present study has considered
15.18 % growth rate
Market
Pulse
report
had
considered 12% growth rate
Detailed assessment was not part
of MM scope of study, the
estimates of Market Pulse report
have been considered
Detailed assessment was not part
of MM scope of study, the
estimates of Market Pulse report
have been considered
109904
Comparison of total manpower requirements (with Ministry of Tourism data)
Based on the Scenario 3 analysis presented earlier in Section 3.3.4 (iii), the comparison of requirement
of manpower in hotel industry with MOT data is presented in Table 3.23
Draft Report
Mott MacDonald
Table 3.23: Comparison of Manpower Requirements (MOT data & present study)
MOT Estimates
Type of Hotel
1,2,&3 Star
Hotel (Budget
Hotel)
4 , 5 Star &
Heritage Hotels
(Luxury Hotel)
Un- Organised
Sector
Number of
Additional
Rooms
Required by
2010
Staff:
room
ratio
Total
Manpower
Required
100000
1.22
122000
50000
1.62
81000
700000
0.58
406000
Total ( between 2008 to 2010)
Average requirement per Year
3.3.6
Present Study Estimates
Number of
Additional
Rooms
Required by
2010
Staff:
room
ratio
Total
Manpower
Required
217900
1.96
427084
263639
0.58
152911
609000
203000
579995
193332 Say 200000
Regional Variation in Skilled Manpower
The regional variation of manpower has been estimated only for MOT approved hotels. The data on
unorganised sector hotels and restaurants is not available; hence we have not been able to estimate the
data. The regional variation of manpower availability vis-à-vis requirement has been estimated based
on the number of skilled manpower required in the hotel industry and number of skilled manpower
available. The details of regional variation of availability vis-à-vis requirement of manpower for 2010
are presented in the Table 3.14. Considering the ratio between skilled manpower required and
availability of 1:1, the eastern region has more number of skilled manpower available than the other
regions of India , the reason could be maximum number of hotel institutes located in Eastern part of
the country. India’s most popular IHM is located in Kolkatta, Bhubaneswar and Guwahati.
Table 3.24: Regional Variation of Skilled Manpower availability vs. requirement
(between 2008 and 2010)
Region
Number of
Additional
Rooms
Required*
Number of
Additional
Manpower
Required**
Number of
Additional
Skilled
Manpower
Required***
East
2859
5605
1401
North
13399
26275
6569
South
16026
31425
7856
West
13756
26975
6744
Central
1311
2570
643
Total
47351
92850
23213
* Assuming that the regional distribution of room to be same as 2007
** Based on staff: room ratio as arrived from MM survey findings
*** Based on Approval Norm 25%
Total Skilled
Manpower
Available from
Government &
Private
Institutions
Ratio between
Availability
and
Requirement
(Skilled)
3039
5079
7777
5191
393
21479
2.3
0.8
1.0
0.8
0.6
Draft Report
Mott MacDonald
Figure 3.6: Regional Variation of Manpower availability vs. requirement
2.5
2.3
2
1.5
1
1
0.8
0.8
Required and availability
ratio 1:1
0.5
0.6
0
East
North
South
West
Central
Ratio
Chapter-4Conclusion &
Recommendations
Draft Report
4
Mott MacDonald
Conclusions & Recommendations
The chapter summarises the key findings and recommendations for improvement in the scheme and
functioning of the institutes.
4.1
Conclusions
•
The services required in the tourism and hotel industry are highly personalized, and no amount
of automation can substitute the personal service providers. Customer satisfaction is the
prerequisite for the smooth and successful operation of the hotel industry, requiring
professionally trained and highly skilled personnel.
•
From the analysis of the availability vis-à-vis the requirement of the staff for the hotel
industry, it can be seen that there is shortage of trained manpower in the hospitality sector.
This gap is currently met by the hotel & restaurant Industry themselves by employing staff
and then providing the requisite on-job orientation/ training to serve their requirements. Thus,
there is a need to develop required human resources in various segments of the tourism
industry, to support the rapid growth in tourism, changing technology and markets of both
national and international level.
•
A major chunk of the students taking up hotel management courses and eventually joining the
hotel industry are of average quality which pose a major threat to the overall development of
the Tourism and Hospitality sector. While some of them join the course unwillingly, many
quit mid-course failing to understand the industry. Most of them do not research on their own
before joining the course.
•
Most of the institutes have utilised the central grant optimally, some are yet to make the
procured equipments functional. In some cases, the construction of buildings and other
facilities have taken a very long time, affecting the desired outcomes.
•
There are best practices and innovative approaches of some institutes/faculty members.
•
Interactions with the different respondent categories during the study revealed that there are
some pressing issues like shortage of experienced teaching staff in hospitality/hotel
management/ training institutes; need to update the training materials and facilities according
to the industry requirements, lower emolument of teaching staff, low importance accorded to
personal grooming and overall personality development etc.
•
The study also found that there is a significant gap between the training curriculum of
institutes and the actual need of the industry.
•
There is a shortage of higher-level Management Development Programs in this sector.
•
The industrial training is not monitored and does not do much value-addition.
Draft Report
Mott MacDonald
•
The hotel industry is facing the problem of lack of motivation, cohesive policy and suitable
salary structure. The market is becoming competitive. This has created a considerable change
in the structure of employee compensation. The salary is supplemented with perks, incentive
tours, bonus, gift vouchers etc. which tempts the quality manpower to switch over to other
Hospitality sectors and allied industries. The study found that the recruitment policies have
changed and now big hotel groups like the Oberoi and Taj have started visiting campus in
Sikkim, Meghalaya, Assam, etc. because they find that the students there have right attitude.
•
Shortage of qualified manpower at the managerial and other craft levels present a major
obstacle to the overall development of the tourism sector. The following section elaborates the
suggestions to overcome the issue of shortage of quality manpower, which are based on the
discussions with the various stakeholders of the Industry during the study.
4.2
Recommendations
From the findings of the study, the following are the key recommendations.
4.2.1
Regular Up gradation / Augmentation
The Ministry of Tourism extends financial assistance for the up-gradation and setting up of Institutes
of Hotel Management (IHMs) and Food Craft Institutes (FCIs) in the country. The Indian Institute of
Tourism & Travel Management (IITTM) and National Council of Hotel Management & Catering
Technology (NCHMCT) are also eligible for this assistance. The purpose underlying these efforts is to
create institutional infrastructure that could foster and facilitate professional education and training
specific to tourism, travel and hospitality industry. The institutional infrastructure, however, needs to
be expanded and upgraded constantly so that it retains/acquires internationally acceptable quality
benchmark.
4.2.2
Extending the plan scheme support
This Plan scheme support, apart from providing the infrastructure augmentation, may also provide
financial support to institutes for providing refresher courses and exposure visits of faculties and
trainers. As the requirement of the hospitality sector is changing very fast, the teachers also need to be
updated and well oriented with latest knowledge and skills. It is further suggested that the plan scheme
may consider supporting one comprehensive refresher course and exposure visits for faculties and
trainers per year per institute. There can be a capping of limit for this support with matching funds
from the Institute.
4.2.3
Plan Scheme Guidelines
The Scheme Guidelines in Hindi and English may be developed by the Ministry of Tourism and
circulated amongst institutes for better communication and transparency. The guidelines may also
include application template and format of DPR.
Draft Report
4.2.4
Mott MacDonald
Publicising the Cabinet Committee of Economic Affairs (CCEA) Decision - for
availability of additional funds
In addition to the Plan Scheme for setting up IHM’s, a CFA scheme has been sanctioned by CCEA
which requires publicity. This aims to augment infrastructure within an existing educational institution
offering multiple courses in different educational sectors. This will help to augment the infrastructure
of other educational institutions to provide hospitality service trained professionals.
The following is the brief note of the CCEA Decision:
The Cabinet Committee on Economic Affairs (CCEA) has sanctioned the fund under the CFA plan
scheme through Ministry of Tourism (MoT). Thus, MoT may consider on being approached ,one time
Central Financial Assistance (CFA) not exceeding Rs 200 Lakhs, to a Governmental Institute such as
ITI, Polytechnic Institute, University, College owned by a Government or a University , a public
sector undertaking which offers course(s) specific to hospitality crafts (including management
courses) or travel/tourism, for facilitating development of institutional infrastructure , subject to
conditions that the Ministry may impose on a case to case basis. Similarly, MoT may also consider on
being approached one time CFA not exceeding Rs 25 Lakhs to a government school ( including a
Kendriya Vidyalaya) which offers hospitality/ tourism course (at + 2 stage) to enable it to develop
laboratory and acquire equipments necessary for and specific to the course.
4.2.5
The present basis of admissions to the institutes is on merit-cum-performance in the Joint Entrance
Examination. This has meant that deserving and bright students from poor and lower socio-economic
background have been able to avail the education and thus benefit from the program. Thus, the present
admission procedure should be continued.
4.2.6
Additional Training
Since the students come from different socio-economic backgrounds, they are not proficient with
usage of computers and internet. Their command over English is also not as per the industry
requirement. These students also need to have certain personality development. Thus extra classes/
training need to be imparted to these students on personality development, English language use,
basics/ usage of computers & internet.
4.2.7
Course Curriculum
Based on our discussions with the stakeholders, it was suggested that the following elements may be
added in the course curriculum across all the courses:
a. Personality Development Programme.
b. Modules on lifestyle issues- with special context to hospitality industry.
c. Curriculum for industrial training.
Draft Report
Mott MacDonald
d. More thrust on promotion of local cuisines in the curriculum.
e. Nutrition related component to be included.
f.
4.2.8
Compulsory computer education in the course.
There should be yearly awards instituted by Ministry of Tourism for the best performing IHMs and
FCI’s. This will enable the IHMs and FCIs to keep up their standards of education, training, faculty
members and graduating students.
In addition, to encourage the teachers and the students to excel in their respective fields, the IHMs/
FCIs should be encouraged to sign MoUs with leading International Institutes and regular exchange
programs of teachers and students should be put in place.
4.2.9
Since the hotel industry in India is competing with rest of the World, there needs to be constant skill
up gradation for the teachers. These can be as part of exchange programmes with other well renowned
world class institutes as training programs are conducted by national and internationally renowned
organisations/ gourmets / and chefs. These should be essentially in the field of Food and Beverage
management to add to the existing local cuisine knowledge base through training on exotic /
international cuisines.
4.2.10
Teaching and Training Methodology
It is recommended that more modern technology may be used for imparting teaching and training to
students. Stress should be given on more practical trainings. The National Council for Hotel
Management & Catering Technology may recommend a uniform teaching and training methodology
for all the institutes.
4.2.11
It was observed during the study that the average teacher to student ratio in institutes visited is 1:39,
whereas teacher to student ratio prescribed by AICTE is 1:15. While working out the teacher student
ratio, the teachers who are permanent employees of IHMs have been considered. Additionally, there
are some teachers who provide part-time teaching/ training at all IHMs on contractual basis. The data
on contract faculty is not available. We understand that including the part-time contract faculty, the
teacher: student ratio will improve but it will be higher than that prescribed by AICTE. Ministry of
Tourism should arrive at the actual Teacher: Student ratio by getting details of the contract teachers at
each IHM/ FCI/ IITMs/NIWS, and accordingly the faculty strength may be reached to attain the
AICTE norm.
Draft Report
4.2.12
Mott MacDonald
Industrial Training for Students
During the study it was reported by various respondent categories that there is enormous amount of
inconsistency (in salary & perks, job hours etc.) and exploitation by hoteliers. Hence, it is
recommended that the Ministry of Tourism may pursue some intervention in the same and the
National Council for Hotel Management & Catering Technology may come up with guidelines and
curriculum for Industrial Training.
4.2.13
Executive Development Centres
It is further recommended that development of Executive Development Centres (EDC), compulsorily
attached with the institutes, may be promoted for providing better hands-on exposure/experience to its
students. The students may also be attached with the EDC for Industrial Training.
4.2.14
Hostel Facility
It is suggested that the hostel facility provided for the students should normally be adjacent to the
education facility. In certain cases, it was observed that the hostel facility is quite far away from the
education facility.
4.2.15
Outbound Placement
It is further recommended that the scope of placement should be extended outside the country too. The
Ministry of Tourism may tie-up with its offices, missions and embassies for global branding of Indian
Skilled Professionals in hospitality sector.
4.2.16
Certification of Unorganised Sector
IHMs and FCIs may take-up on-line certification or online certification for guides, cooks, waiters,
house-cleaning etc. employed in this sector that are without any formal technical education and
training. This certification should be mandatory for the Industry to employ them. Some agency may
assist MOT to develop the accreditation/ certification standards which can then be taken up by these
institutes.
4.2.17
Pay Revision of Staff
The pay package of the teaching and non-teaching staff of the institutes may be revised to bring it at
par with AICTE or UGC norms. This will encourage the existing staff and will also attract
experienced faculty to join the institutes. It is further suggested that the Ministry of Tourism may takeup issues related to human resources of the institutes in the portfolio of plan scheme assistance.
Appendix-A-Abbreviations
Draft Report
Mott MacDonald
Appendix A Abbreviations
A
All India Council for
Technical Education
B
Bachelor of Science
C
Competition Success Review
Central Public Works
Department
Compound Annual Growth
Rate
AICTE
CSR
CPWD
CARG
DIHBM
Detail Project Report
DPR
F
Food Craft Institute
Food and Beverages
Federation of Hotel and
Business Management
G
Government of India
I
Institute of Hotel Management
Indian Institute of Travel and
Tourism Management
Indira Gandhi National Open
University
MR
Mott MacDonald
Ministry of Tourism
MM
MOT
K
Kilometre
Kolkatta Municipal Development
Authority
N
KM
KMDA
BSc
D
Dina Institute of Hotel and
Business Management
E
Executive Development
Centre
M
Market Research
National Institute of Water Sports
National Highway 22
National Council for Hotel
Management & Catering
Technology
NIWS
NH22
NCHMC
T
P
Post Graduate
PG
R
Rupees
Rs.
U
University Grants Commission
UGC
EDC
FCI
F&B
FH&RAI
GOI
IHM
IITTM
IGNOU
Appendix-B-Course Content
- Private Hotel Management
Institute
Draft Report
Appendix B
Mott MacDonald
Ministry of Tourism
Course Content- Private Hotel Management Institutions
Course Structure of B.SC (HOTEL MANAGEMENT) by Amity School of Hospitality
1.
FIRST SEMESTER
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Food Production & Culinary Art - I
Food & Beverage Service Operation - I
Front Office Operation - I
Accommodation Operation - I
Computer & Information Technology - I
Economics of Hospitality & Tourism
Fundamentals of Hospitality Accounting - I
Fundamentals of Management
English
Behavioural Science -I
Foreign Language-I-French
Optional Foreign Language-German/Spanish /Japanese/Chinese
Food Production& Culinary Art - I
Food & Beverage Service Operation - I
Front Office Operation - I
Accommodation Operation - I
Computer & Information Technology-
2. SECOND SEMESTER
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Food Production & Culinary Art - II
Food & Beverage Service Operation - II
Front Office Operation - II
Accommodation Operation - II
Computer & Information Technology - II
Nutrition & Food Science
Hotel Engineering
Fundamentals of Hospitality Accounting - II
English
Behavioural Science - II
Foreign Language-II-French
Optional Foreign Language-German/Spanish/Japanese/Chinese
Food Production & Culinary Art - II
Food & Beverage Service Operation - II
Front Office Operation – II
Accommodation Operation - II
Computer & Information Technology - II
99
Draft Report
TERM PAPER – DURING SUMMER BREAK 6 – 8 WEEKS -THIRD / FOURTH SEMESTER
During the second year, the students are aggregated into two batches namely; Batch I & Batch II.
While one batch will attend six months of Industrial Training the alternative batch will be required to
undergo full time classes at the Institute as per the following schedule:Batch II – June – December (Third Semester)
Batch I – December – June (Fourth Semester)
The students undergoing regular classes at the Institute will be required to follow the below mentioned
curriculum:3. THIRD / FOURTH SEMESTER
One batch will remain at the Institute to attend regular classes, the alternate batch will be required to
undergo six months of Industrial training in leading Star Hotels as per the following schedule:Batch I – June 06 – December 06 (Third Semester)
Batch II – December 06 – June 07 (Fourth Semester)
The students undergoing Industrial Training will be required to follow the below mentioned
curriculum:•
•
•
•
Food Production Training Report
• Presentation
• Viva-Voce
• Appraisal Report
Food & Beverage Service Training Report
• Presentation
• Viva-Voce
Front Office Management Training Report
• Presentation
• Viva-Voce
Accommodation Management Training Report
• Presentation
• Viva-Voce
4. FIFTH SEMESTER
•
•
•
•
•
Food Production Management - I
Food & Beverage management & Control - I
Customer Relationship Management - I
Financial Management - I
Hospitality & Tourism Marketing Management
P:\Noida\DMC\Projects\245657-Tourism Evaluation Study\REPORT\Final Report\FINAL IHM 10 02
09.doc100
Draft Report
•
•
•
•
•
•
•
•
Facility Management, Planning & Design - I
Hospitality Research Method & Report
Communication Skills - II
Behavioural Science - IV
Foreign Language – French - IV
Food Production Management - I
Food & Beverage Management & Control - I
Hospitality & Tourism Information System - I
5. SIXTH SEMESTER
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Food Production Management - II
Food & Beverage Management & Control – II
Customer Relationship Management - II
Entrepreneurship Development
Financial Management –II
Hospitality & Tourism Marketing Strategy
Facility Management, Planning & Design – II
Hospitality Research Project
Accommodation Marketing & Public Relation
Communication Skills - III
Behavioural Science - V
Foreign Language- French-V
Optional Foreign Language-German/Spanish/Japanese/Chinese
Food Production Management - II
Food & Beverage Management & Control - II
Hospitality & Tourism Information System - II
09.doc101
Appendix-C – Stakeholders
Perception Analysis
Draft Report
TEACHING
PLACEMENT
FCI Bolangir
LABORATORY
INSTITUTE vs.
PARAMETERS
FACILITIES
Stakeholders Perception Analysis
CIVIL
INFRASTRUCTURE
Appendix C
P
P
A
A
A
FCI-Ajmer
E
A
G
E
E
IHM-Shimla
G
G
G
A
G
SUGGESTIONS FOR IMPROVEMENT
Perception (Head of Institute & Placement Officer)
IHM-Bengaluru
E
E
E
E
E
IHM-Guwahati
E
E
E
A
E
IHM Hyderabad
E
E
E
E
E
IHM-Chandigarh
E
G
A
G
G
IHMBhubaneswar
A
E
E
A
E
IHM-Kolkatta
P
P
P
E
E
Need to revamp the infrastructure and increase
space for a institute of this manner
Need to popularise the institute
Need for regular post of principal
Need to expand on area and introduce new
courses
Teaching Staff salaries need to be revised
Teaching Methodology should be more
interactive
Personal Interview should be a mandate after
All India written Examination
Non availability of specialised courses clubbed
with practical training in dummy restaurants
Choice should be given to students for selecting
two to three regional cuisines
Industrial training is poor
The admission procedure is not good as there is
no check on the quality of students being
received at this particular institute
Teachers are not adequate for quality education
Adequate number of teachers not available
The admission procedure is not good as there is
no check on the quality of students being
received at this particular institute
Teachers are not adequate for quality education
interactive
Tie ups with Government Department like Civil
Aviation for placement
Revamping in terms of infrastructure is required
Teachers are required more in number and there
is scope for improvement in teaching
methodology
Salaries of staff is low which may risk good
quality products in the future years
The building and infrastructure is very poor in
Kolkatta IHM. It needs to be revamped.
Landscaping has been taken up by the IHM and
this has been able to give a new look to the
otherwise very poorly managed campus.
09.doc102
PLACEMENT
TEACHING
LABORATORY
FACILITIES
INSTITUTE vs.
PARAMETERS
CIVIL
INFRASTRUCTURE
Draft Report
IHM-Ahmedabad
G
E
E
G
G
IHM-Srinagar
G
A
G
G
G
IHM-Gwalior
G
A
A
G
A
IHM-Chennai
G
A
E
E
E
IHM-Jaipur
IHM-Gurudaspur
P
E
P
E
P
E
A
E
P
E
IHM-Patna
G
G
G
P
P
The lab equipments are old and need to be
replaced with new. The seminar hall and
auditoriums need to be made very classy and
work is proposed herein.
Practical Training is good but the infrastructure
in terms of kitchen and restaurants need to be
improved
Revamping in terms of infrastructure is
required
Teachers are required more in number
Not sufficiently equipped and lack of space
New updated software for front office
Need for interview and group discussion for
final selection of students
The teaching staff should have transferable job
structure
interactive
Refresher Courses for Faculty
Industry needs to offer higher salary packages
to students
Need up gradation in teaching aids, computer
systems and lab equipment
No staff quarters since this IHM was started in
1963 and only tamilians were there. Now with
staff coming in from diff parts of India, there
would need to be these facilities also.
The Infrastructure has to be improvised
The location for IHM is not suitable and may be
reconsidered
There is a definite improvement in the
quality/performance of students due to
establishment of new building, and modern
infrastructure in the kitchens, restaurants etc.
Though the building infrastructure is new the
design is not very efficient in terms of
utilisation of space
Students residing in Bihar and students very
low ranks opt for IHM Patna therefore the
quality of students received is not very good. A
lot of grooming needs to be done by the faculty
to prepare them for the market.
09.doc103
LABORATORY
TEACHING
PLACEMENT
NCHMCT(PUSA),
New Delhi
FACILITIES
INSTITUTE vs.
PARAMETERS
CIVIL
INFRASTRUCTURE
Draft Report
A
A
E
G
G
State IHMDehradun
E
E
E
G
-
State IHM
Gangtok
G
P
A
G
G
IITTM, Gwalior
E
E
-
E
E
Requirement for advanced infrastructure for the
entire institute
Renovation and Up gradation of Facilities
especially staff quarters, auditorium
Teaching staff should be increased
Course fees should be revised with the
movement of external economy
Industry needs to offer higher salary packages
to students
To popularise the institute as it is new
Lack of basic recreation facilities and lack of
teaching learning aids
Salary scale of faculty is poor
Pay package to faculty need to be revised
09.doc104
LABORATORY
FACULTY
PLACEMENT
Draft Report
FCI Bolangir
A
A
A
The institute can take more initiative in publicity and good
reputation
FCI-Ajmer
E
E
E
IHM-Shimla
G
A
G
The institute needs to upgrade the infrastructural and
facilities
Adequate Qualified Teachers not available
Training should be more practical oriented
IHM-Bengaluru
E
E
E
No suggestions
IHM-Guwahati
P
G
P
Lab equipment needs to be improved further. It is to be
noted that the equipment has definitely improved over the
years.
Less number of companies come here for placement in the
recent years
Placement choice should be given to students for joining
banks, BPO’s etc.
Summer training required in good hotels
Scope for addition of new equipment
Faculty Members are not approachable and tend to miss
their classes
Scope for revision in teaching methodology
The teachers are excellent but basic facilities and
infrastructure of the institute need to be improvised
Perception ( Present and Pass out Students)
INSTITUTE vs.
PARAMETERS
IHM Hyderabad
E
E
A
IHM-Chandigarh
A
G
G
IHMBhubaneswar
G
A
E
IHM-Kolkatta
P
E
E
IHM-Ahmadabad
G
G
G
IHM-Srinagar
A
A
P
IHM-Gwalior
A
G
A
IHM-Chennai
E
E
E
IHM-Jaipur
A
P
A
IHM-Gurudaspur
E
E
A
Practical training through banquets would be useful
Advanced software for practical training especially in
front desk
Industrial Training and Placement poor
Teaching staff is good but there is need of further
innovation in the method of teaching
Industrial Exposure to students need to be increased
Teaching methodology may be improved
Reputed Companies visit these institutes but the number of
visiting institutes are less
The institute takes less interest in the industrial training of
students
Advanced software for practical training especially in
front desk
The students get placed through their own efforts
IHM-Patna
G
P
P
09.doc105
LABORATORY
FACULTY
PLACEMENT
Draft Report
NCHMCT(PUSA),
New Delhi
E
E
E
Lab equipment is good but can be further improvised upon
State IHMDehradun
State IHM
Gangtok
G
G
G
The students are new and yet to realise the potential of this
course
A
E
A
IITTM, Gwalior
E
E
G
Lab equipment not enough for all students
Training Programmes are not conducted frequently by the
Institute
Dedicated Teaching Staff
Specialised Courses could be introduced like in aviation
INSTITUTE vs.
PARAMETERS
Rating
Indicator Groups
Civil Infrastructure
Administrative building/block
Class rooms
Sitting facility in the class room
Lighting facility in the class room
Hostel
Auditorium
Seminar Hall
Staff Quarters
Laboratory Equipment
Availability of latest equipments in Lab
Computer Lab
1-2 Poor(P)
3-5 Average(A)
6-8 Good (G)
9-10 Excellent(E)
Facilities
Teaching & Learning Aids
Library
Mess/Canteen
Basic Recreation Facilities
Basic Utilities like Toilet/Drinking Water/Power
Scholarships
Fan/AC in the class room
Placement
Industry Exposure in training
Industrial Training/Summer Placement
Placement
Teaching
Quality of faculty/trainer
Adequacy of faculty/trainer in numbers
Teaching Methodology
Quality of Practical Training
09.doc106
Appendix-DList of Private Institutes
Draft Report
Mott MacDonald
Ministry of Tourism
Appendix D List of Private Institutes
List of Private Institute-Degree Courses
Name of the Institutions
City
Region: East
Indian Institute of Hotel Management & Catering
Central Institute of Hotel Management & Catering
Novatel School of Hotel Management
Regional Institute of Hotel Management
SBIHM
Institute of Hotel & Restaurant Management
NIPS School of Hotel Management
The Meridian School of Hotel Management
Nightingale Institute of Management
International Institute of Hotel Management
School of Indian Hotel Management
Indian Institute Of Business Management,
Premier Institute of Hotel Management Catering Technology & Tourism
Birla Institute of Technology
Asian College of Hotel Management
IIAS-School of Hotel & Tourism Management
Bhubaneswar
Bhubaneswar
Durgapur
Jamshedpur
Kolkatta
Kolkatta
Kolkatta
Kolkatta
Kolkatta
Kolkatta
Nadia W.B.
Patna
Puri
Ranchi
Rourkela
Siliguri
Region: North
Govt. Institute of Hotel Management Catering & Applied Nutrition
M. M. Institute of Business & Hotel Management
Modern Institute of Hotel Management
National Institute of Hotel Management
Ram Institute of Hotel Management & Cat. Tech.
Amazon Institute of Hospitality Management
Almora
Ambala
Chandigarh
Dehradun
Dehradun
Dehradun
107
4 Years Bachelor 3 Years Bachelor 3 Years Diploma
S
A
P
S
A
P
S
A
P
60
60
75
60
60
58
60
40
37
40
30
75
40
40
60
120
120
120
60
120
44
20
100
60
60
60
120
40
120
60
60
60
60
90
20
120
30
50
35
120
35
120
60
60
60
60
60
20
120
24
50
31
40
30
30
54
50
60
60
20
114
22
75
60
40
21
40
30
30
60
120
30
40
0
20
0
40
Draft Report
Mott MacDonald
Ministry of Tourism
City
Govt. Institute of Hotel Management Catering Technology & Applied Nutrition
Banarsidas Chandiwala Institute of Hotel Management
Sarva North India Institute of Hotel Management
Institute of Hotel 7 Tourism Management
Institute of International Management and Technology
College of Hospitality & Tourism
The Hotel School
Seedling Academy of Design Technology & Management
Maharishi Arvind Institute of Hotel Management & Cat. Tech.
Institute of Hotel Management Cat. Tech. & Applied Nutrition
R. M. Institute for Hospitality Management
Amity School of Hospitality
Lakshya Bhartee Institute of International Hotel Management
SAMS' Institute of Hotel Management Cat.& Applied Nutrition
Dehradun
Delhi
Panchkula
Ghaziabad
Gurgaon
Gurgaon
Jaipur
Jaipur
Jaipur
Meerut
New Delhi
Noida
Pitampura
Varanasi
Region: South
P.E.S. Institute of Hotel Management
Acharya Institute of Management & Science
Army Institute of Hotel Management & Cat. Tech.
M.S.Ramaiah College of Hotel Management
T. John Institute of Hotel Management
The Oxford College of Hotel Management
Garden City College of Science & Management Studies
Presidency College of Hotel Management
K.L.E. Society's S. Nijalingappa College
Empee Institute of Hotel Management & Catering Technology
Madras Institute of Hotel Management & Cat. Tech.
SRM Institute of Hotel Management
Valley Inn School of Catering & Hotel Management
Bhuvaneshwari Kampala H&CM Institute
Asan Memorial Institute of HM&CT
Karpangam Arts and Science College
Bengaluru
Bengaluru
Bengaluru
Bengaluru
Bengaluru
Bengaluru
Bengaluru
Bengaluru
Bengaluru
Chennai
Chennai
Chennai
Chennai
Chennai
Chennai
Coimbatore
108
S
A
P
S
A
P
S
A
P
50
50
38
60
60 57
20
20
20
20
18
45
34 30
60
50 40
30
20
30
20
30
20
13
60
40
22
60
24
60
60
60 57
120 120
54
70
71 50
25
25
40
30
40
39 37
30
60
60
40
60
60
60
60
60
60
40
60
60
60
60
21
40
38
28
30
55
57
48
100
104
104
50
104
104
50
63
75
18
50
60
60
30
60
60
30
45
38
50
80
30
62
30
43
Draft Report
Mott MacDonald
Ministry of Tourism
City
CMS College of Science & Commerce
Pee Gee College of Arts & Science
Regency College of Hotel Management & Cat. Tech.
Indian Academy of Cat. Tech. & Culinary Arts
Westin College of Hotel Management
Kamala Nehru Polytechnic for Women
Niraj Institute of Professional Studies College of HMCT
Greenfields College of Catering & Hotel Management
National Institute of Hotel Management & Cat. Technology
Sambhram College of Hotel Management
Munnar Catering College
Subbalakshmi Lakshmipathy College of Science
Annai Fatimaa IHNAdm.
Sarosh Institute of Hotel Administration
Moti Mahal Academy of Hospitality Operations
Saptagiri College of Hotel Management
Welcomgroup Graduate School of Hotel Administration
Vidya Vikas College of Hotel Management & Cat. Tech.
Continental Institute of Hotel Management
Bhaath College of Science and Management
P.R. Institute of Catering & Hotel Management
Reliance Training Institute
Pioneer International School of Hotel Management
Sree Balaji Institute of Hotel Management & Catering Technology
Jenneys Academy of Tourism and Hotel Management
Siddhartha Institute of Hotel Management & Cat. Technology
Coromandel Institute of Hotel Management
Shevaroys Institute of Cat. Tech. And Hotel Mgmt.
S
A
P
S
A
P
S
A
P
Coimbatore
50
50 31
Dharampuri
40
29 20
Hyderabad
50
50 50
50
50
50
Hyderabad
50
50 28
Hyderabad
60
60 45
Hyderabad
40
25
Hyderabad
30
21
14
Hyderabad
60
60 60
Hyderabad
40
40 40
Karaikudi
30
9
30
3
Karnataka
30
15 10
Kochi
20
10
Madurai
80
80 66
Madurai
120 120 100
Mangalore
60
60 25
Mangalore
40
35 30
40
30
25
Mangalore
75
35 41
Manipal
100 100 86
Mysore
40
40 30
Palakkad
100 100
90
Thanjavur
150 100
Thanjavur
60
17
60
2
Thrissur
40
40 40
Tirupur
50
24 20
50
32
32
Trichy
60
60
36
Trichy
60
44
42
Vijayawada
60
60 60
Visakhapatnam
120
100 100
30
Yercaud Hills
60
60
57
Region: West
A.J.M.V.P.S. Institute of Hotel Management & Cat. Tech.
Ahmednagar
109
30
30
24
Draft Report
Mott MacDonald
Ministry of Tourism
City
Institute of Hotel Management
Academy of Culinary Education
Kohinoor IMI School of Hospitality Management
Nageshvar Memorial Hospitality Academy Pvt. Ltd.
Institute of Catering Education & Technology
Arun Muchhala Institute of Hotel Mgmt. & Cat. Tech.
Naval Institute of Technology
Rizvi Academy of Hospitality Management
Bharati Vidyapeeth HMCT
SMI Hotel Management & Catering Technology
Padmashree Dr. D. Y. Patil IHMCT
Anjuman Islams A. K. Hafizka IHMCT
Rizvi Academy of Hospitality Management (AH&LA)
Altair Institute of Communication & Management Studies
Hospitality Training Institute
Tuli College of Hotel Management
LAD & Smt. R. P. College of Hotel Management
Mahatma Gandhi Vidyamandir's Institute of Hotel Management
AISSMS College of Hotel Management & Cat. Tech.
DINA Institute of Hotel & Business Management
Bharati Vidyapeeth IHMCT
Maharashtra State Institute of Catering & Technology
Vivekanand Institute of Hotel & Tourism Management
S- Strength, A-Appeared ,P-Pass out
Aurangabad
Goa
Khandala
Kolhapur
Kolhapur
Mumbai
Mumbai
Mumbai
Mumbai
Mumbai
Mumbai
Mumbai
Mumbai
Mumbai
Mumbai
Nagpur
Nagpur
Nashik
Pune
Pune
Pune
Pune
Rajkot
110
S
A
P
S
A
P
S
A
P
90
90 86
20
20
14
60
60
90
90
38
17
25
25
25
40
40
36
45
30
30
60
60
56
60
60
60
60
33
30
30
120 120
44
60
60
60
60
59
180 180 120
40
30 27
40
32 29
60
55 52
60
54
39
40
40 30
40
40
60
60
41
61
61 33
70
20
60
60 52
60
60
49
61
61
61
61
45
60
60 46
Draft Report
Mott MacDonald
Ministry of Tourism
List of Private Institute –Certificate Courses
City
Master
S
A
2 Years Diploma
P
S
A
P
S
A
P
PG in F&B
S
A
P
PG in Front Office
S
A
P
20
20
12
60
60
PG in Bakery
S
A
P
PG in House-Keeping
S
A
P
Region: East
Institute of Culinary Management & Research
Kolkatta
School of Indian Hotel Management
Institute of Hotel Management &
Catering Technology
Premier Institute of Hotel Management
Catering Technology & Tourism
Nadia W.B.
Asian College of Hotel Management
Rourkela
40
10
10
40
28
10
Patna
Puri
40
40
40
30
18
15
20
16
30
40
40
40
40
40
40
Region: North
Chandigarh
60
Amazon Institute of Hospitality Management
Dehradun
20
Sarva North India Institute of Hotel Management
Panchkula
Institute of Hotel Operations
Dharamshala
Department of Tourism & Elementary Hoteliering
Garhwal
Institute of Hotel & Tourism Management
Ghaziabad
Sapphire IHM&C
Jagadhari
60
60
20
30
45
Department of Tourism & Hotel Management
Kurukshetra
30
Amity School of Hospitality
Lakshya Bhartee Institute of International
Hotel Management
SAMS' Institute of Hotel Management
Cat.& Applied Nutrition
Noida
10
29
26
The Oxford College of Hotel Management
Bengaluru
30
Presidency College of Hotel Management
Bengaluru
Chennai
Chennai
Consult Inn
Cochin
Hyderabad
Greenfield’s College of Catering
& Hotel Management
11
11
100
40
10
60
40
40
40
30
20
Hyderabad
40
35
32
Hyderabad
40
40
40
20
50
30
25
25
30
20
20
11
Region: South
VGP Hotel Management Academy
20
15
45
30
40
18
30
Pitampura
Varanasi
20
30
10
50
50
111
11
Draft Report
City
Master
S
A
Mott MacDonald
Ministry of Tourism
2 Years Diploma
P
S
A
P
S
A
P
PG in F&B
S
A
P
50
48
48
& Cat. Technology
Karaikudi
30
1
Kochi
20
10
Subbalakshmi Lakshmipathy College of Science
Madurai
Madurai
22
22
22
Sarosh Institute of Hotel Administration
Mangalore
25
22
10
Moti Mahal Academy of Hospitality Operations
Mangalore
Vishwa Bharthi Academy
CRM Industrial School of Catering
& Hotel Management
Palakkad
30
10
10
Pudukkottai, TN
80
80
Bharath College of Science and Management
Thanjavur
50
25
P.R. Institute of Catering & Hotel Management
Pioneer International School of
Hotel Management
Thanjavur
25
6
25
5
20
17
17
20
17
Visakhapatnam
4
2
2
20
15
68
20
15
30
26
Tirupur
S
A
P
PG in Bakery
S
A
P
25
2
5
PG in House-Keeping
S
A
P
2
26
23
20
25
PG in Front Office
20
80
20
80
20
40
40
40
40
80
80
25
2
25
7
5
5
25
17
20
17
17
17
17
20
42
10
7
32
10
47
15
24
10
120
Region: West
Raj Institute of Hotel Management
Goa
Nageshvar Memorial Hospitality
Academy Pvt. Ltd.
Arun Muchhala Institute of
Hotel Mgmt. & Cat. Tech.
Institute of Cargo and
Tourism Management
SMI Hotel Management &
Catering Technology
Goa
Sophia Polytechnic
Trade Wings Institute
of Management
Altair Institute of
Communication & Management Studies
K. C. College of
Management Studies
DINA Institute of Hotel &
Business Management
Maharashtra State Institute of
Catering & Technology
S- Strength ,A-Appeared ,P-Pass out
10
Kolhapur
10
10
34
20
Mumbai
60
60
60
Mumbai
150
126
22
Mumbai
60
60
60
Mumbai
1500
1000
950
Mumbai
40
30
27
Mumbai
50
40
38
Mumbai
Pune
30
20
Pune
30
112
20
Draft Report
City
Mott MacDonald
Ministry of Tourism
S
A
Certificate in F&B
P
S
A
P
S
30
28
26
40
35
28
A
P
S
A
P
S
A
P
Region: East
Central Institute of Hotel Management & Catering
SBIHM
Nightingale Institute of Management
Institute of Hotel Management & Catering
Technology
Premier Institute of Hotel Management
Catering Technology & Tourism
Puri
Region: North
Institute of Hotel Operations
Hotel Hospitality Services Training Centre
Chandigarh
Dehradun
Dharamshala
Hamirpur
Region: South
VGP Hotel Management Academy
Madras Institute of Hotel Management & Cat. Tech.
SRM Institute of Hotel Management
Bhuvaneshwari Kampala H&CM Institute
The Avenue School of HM
Consult Inn
Indian Academy of Cat. Tech. & Culinary Arts
Greenfields College of Catering & Hotel Management
National Institute of Hotel
Management & Cat. Technology
Vani School of Hotel & Catering Management
Sambhram College of Hotel Management
Subbalakshmi Lakshmipathy
College of Science
Centre for Entrepreneur Development
St. Mary's IHMCT
Bhubaneswar
Kolkatta
Kolkatta
40
60
30
Patna
30
60
25
18
40
30
17
30
20
40
35
28
Chennai
Chennai
Chennai
Chennai
Chennai
Cochin
Cochin
Hyderabad
Hyderabad
Hyderabad
25
15
20
20
20
60
60
60
5
15
20
14
12
60
40
60
2
11
20
14
12
45
60
40
40
40
Karaikudi
Kerala
Karnataka
Kochi
40
14
10
30
25
25
Madurai
Madurai
Madurai
Madurai
25
70
40
40
18
50
40
40
8
47
40
19
30
30
20
12
12
25
25
30
20
20
20
25
20
38
18
20
10
5
25
15
15
11
25
15
15
11
15
15
13
25
15
15
11
20
20
60
30
10
2
60
20
10
2
45
20
60
30
2
60
20
2
45
20
4
4
20
1
1
30
20
10
4
4
20
30
20
60
15
25
2
60
4
52
120
100
20
20
15
20
20
18
18
15
5
5
20
3
6
20
2
4
30
15
17
20
7
4
15
50
120
20
113
35
120
15
36
108
5
120
Draft Report
City
S
The School for Culinary Arts
Batuibak Institute of Hotel
Management & Cat. Tech.
Kerala Institute of Tourism & Travel Studies
Kerala Institute of Hospitality Management
Siddhartha Institute of Hotel
Management & Cat. Tech.
Daspalla Institute of Hotel Management
Shevaroys Institute of Cat. Tech.
And Hotel Mgmt.
Region: West
Raj Institute of Hotel Management
Vivekanand Education Society's
Catering Craft Centre
SMI Hotel Management &
Catering Technology
Sophia Polytechnic
Padmashree Dr. D. Y. Patil IHMCT
Kamats Institute of Hotel Management
Hospitality Training Institute
Maharashtra State Institute of
Catering & Technology
S- Strength, A-Appeared ,P-Pass out
Mott MacDonald
Ministry of Tourism
A
Certificate in F&B
P
S
Nagarcoil
40
18
18
20
Nagore
Trivandrum
Trivandrum
40
38
36
40
30
32
67
Vijayawada
Visakhapatnam
Visakhapatnam
30
30
40
21
21
11
11
Yercaud Hills
20
20
20
Goa
Goa
10
10
10
10
10
10
Mumbai
25
21
21
30
A
P
37
36
30
56
30
Mumbai
Mumbai
Mumbai
Mumbai
Mumbai
50
50
40
48
50
32
48
Pune
65
65
48
30
114
S
A
P
S
40
15
30
12
20
P
5
S
30
30
10
26
26
25
20
25
16
16
10
11
17
10
10
10
10
25
P
30
10
30
26
A
5
12
20
20
10
A
15
25
25
25
26
26
26
25
25
65
65
22

Evaluation study for the Plan Scheme Assistance

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