Installation • Operation • Care - Beauti

Installation
A
•
Operation
•
Care
B
OPEN
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Duette® and Applause®
Honeycomb Shades
PowerRise® 2.1 with Platinum™ Technology
Motorized Lifting System
CONTENTS
Getting Started:
Product View................................................................. 1
Tools and Fasteners Needed........................................... 2
Installation:
Installation Overview ..................................................... 3
STEP 1 — Install the Brackets........................................ 3
Mount the Installation Brackets — Inside Mount............ 4
Mount the Installation Brackets — Outside Mount......... 7
Mount the Installation Brackets — End Mount............... 9
STEP 2 — Install the Shade......................................... 10
STEP 3 — Connect the Power Source........................... 12
Operation:
Operate the Shade....................................................... 15
Resetting the Shade..................................................... 16
Level the Bottom Rail (If Necessary)............................... 16
Troubleshooting........................................................... 17
Care:
Removing the Shade (If Necessary)............................... 19
Cleaning Procedures.................................................... 19
Questions?
Call the Hunter Douglas Customer Information Center at
1-888-501-8364.
© 2012 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas.
GETTING STARTED
Product View
Spacer Blocks
Installation
Brackets
Sensor Eye
and
Manual Button
End
Cap
Fabric-Covered
Valance
™
tinum
®
Rise
r
Powe
Bottom Rail
Battery Pack Mounting Bracket Options
(Rear View)
Battery Wand
High Mount
Battery Wand
Bracket (Standard)
2.1
Pla
with
ology
n
Tech
Not Shown:
Duette® and Applause® Duolite™,
Top-Down/Bottom-Up
and Two-On-One Headrail Shades
18V Battery
Wand with Battery
Wand Clip
Low Mount
Battery Wand
Bracket (Optional)
DC Power Supply
Satellite Battery Pack or
DC Power Supply (Optional)
1
GETTING STARTED
Thank you for purchasing Hunter Douglas Duette® or Applause® PowerRise® 2.1 honeycomb
shades. With proper installation, operation, and care, your new shades will provide years of
beauty and performance.
Please thoroughly review this instruction booklet and the enclosed packing list before beginning
the installation. If your shade has a protective plastic cover on the fabric-covered headrail, keep
the plastic in place until the shade is installed.
Tools and Fasteners Needed
■■ Flat blade and Phillips screwdriver
■■ Level (laser level is recommended)
■■ Measuring tape and pencil
■■ Power drill, 3∕32" drill bit, and a
¼" hex driver
In addition, you will need fasteners designed to work with your specific mounting surface(s).
■■ #6 Hex Head Screws (Provided). Two 1½" screws are provided per installation bracket.
■■ Longer #6 Hex Head Screws (Not Provided). If using spacer blocks, use #6 screws long
enough for a secure attachment.
■■ #6 Flat Head Screws (Provided). If end mounting the shade, use two 1½" screws per
installation bracket.
■■ Speed Nuts and Screws (Provided). Extension brackets come with speed nuts and screws.
■■ Drywall Anchor (Not Provided). Use drywall anchors when mounting into drywall.
#6 x 1½"
Hex Head Screw
(Provided)
2
Longer #6 Hex Head Screw
for Use with Spacer Blocks
(Not Provided)
#6 Flat Head Screw
for Use with End Mount
(Provided)
Speed Nut
and Screw
(Provided with Each
Extension Bracket)
INSTALLATION
Installation Overview
To install your shade, you will need to perform the following three easy steps:
STEP 1: Install the Brackets
STEP 2: Install the Shade
STEP 3: Connect the Power Source
STEP 1 — Install the Brackets
■■ Your order will include installation brackets specific to your pleat size.
3/8"
and 3/4"
Installation
Bracket
11/4"
Installation
Bracket
3/8"
and 3/4"
End Mount
Brackets
■■ The number of installation brackets required varies with the
headrail width, as shown.
Shade
Width
Brackets
Required
12" – 36"
2
1/8"
– 72"
3
721/8" – 108"
4
1081/8" – 144"
5
1441/8"
6
36
Important: A ½" spacer block is required for shades
using the battery wand clip. The spacer block is
pre-attached to the back of the installation bracket.
– 174"
½" Spacer Block
/ " Shim
18
■■ Should the spacer block become detached, reattach it.
➤➤ Insert the legs of the installation bracket
into the tabs on the spacer block.
➤➤ Rotate the installation bracket back,
as shown.
Tab
Tab
3
INSTALLATION
Mounting Types and Window Terminology
If the installation brackets are mounted correctly, the rest of the installation process follows very
easily. To prepare for this important first step, review the mounting types and basic window
terminology illustrated below.
Head Jamb
Jamb
Jamb
Collectively, the sill and
jambs are called the
“window casement.”
Outside Mount
Shade mounts outside
window opening.
Inside Mount
Shade fits within
window opening.
Sill
Molding
■■ Refer to the appropriate page below based on your order:
➤➤ Inside Mount, see below.
➤➤ Outside Mount, see page 7.
➤➤ End Mount, see page 9.
Mount the Installation Brackets — Inside Mount
■■ Mark 2" in from each jamb for bracket location.
➤➤ If more than two installation brackets came with your order, space additional bracket(s)
evenly between the two end brackets. Allow a minimum of 15" from the motor end for
the battery wand. Mount into wood whenever possible.
Shades with Battery Wand (Top View)
Jamb
Jamb
Minimum of 15" for Battery Wand
2"
Space Evenly
Space Evenly
2"
Motor
End
Shades with Optional Satellite Battery Pack or DC Power Supply (Top View)
Jamb
Jamb
2"
Space Evenly
Space Evenly
2"
Motor
End
4
INSTALLATION
■■ Center the brackets on your marks, then mark each of the screw holes.
B for
➤➤ Mounting depths vary depending on the fabric pleat size. See the following chart
A
minimum and fully recessed (from the front of the sill to the back of the installation
bracket) depth requirements.
➤➤ For window casement using the minimum depth of ½",
B mark both winged screw holes.
B
A
A
➤➤ For all other mounting options, mark the center screw hole.
Mounting Depth Requirements
B
B
A
High Mount
B Bracket
A
(Standard)
Pleat Size
Minimum mounting
depth: Inside Mount (A)
/"
3 8
¾",
Double 1¼"
and
B
Triple
A
B
A
Low Mount
B Bracket
(Optional)A
/"
¾",
Double
and
Triple
1¼"
3 8
A
Satellite Battery Pack
or DC Power Supply
(Optional))
/"
¾",
Double
and
Triple
1¼"
3 8
1"
1"
1"
1"
1"
1"
½"
½"
½"
Minimum mounting
depth: End Mount
1¼"
1¾"
1¾"
1¾"
1¾"
1¾"
1¼"
1¼"
1¼"
Minimum mounting
depth: Flush Mount (B)
2¾"
2¾"
3½"
2 5/8"
2 5/8"
33/8"
2¼"
2¼"
3"
2"
Winged Holes
If Space Allows,
Mark the Center Hole.
Use the Winged Holes
When Minimum Depth
is Required.
See Depth
Chart
5
INSTALLATION
■■ Drill the screw holes using a 3/32" drill bit.
caution: Use drywall anchors when mounting into drywall. Drywall anchors are not provided.
■■ Use a level to check that the mounting surface is level. Shim the brackets if necessary.
Shims are not provided.
■■ Attach the installation brackets using the screws provided.
Important: The front edges of the installation brackets must be level and aligned. If
mounting to a heavily textured surface, shim the brackets, if needed.
Proceed to “STEP 2 — Install the Shade” on page 10.
6
INSTALLATION
Mount the Installation Brackets — Outside Mount
■■ Center the headrail over the window opening at the desired height. Use a pencil to lightly
mark the wall at each end of the headrail.
➤➤ Alternatively, measure the width of the headrail and use that width to mark the headrail
end points over the window opening.
■■ Mark 2" from each end of the headrail.
➤➤ If more than two installation brackets came with your order, space them evenly between
the two end brackets and mark their location. Mount into studs whenever possible.
Headrail End Marks
Minimum of 15" for Battery Wand
2"
Space Evenly
Space Evenly
2"
Window Opening
■■ Center the brackets on your marks, then mark each of the screw holes.
➤➤ A minimum of 1¼" flat vertical surface is required to mount the brackets.
➤➤ The top of the installation brackets or extension brackets should be at the desired shade
height. The brackets should be level and aligned.
➤➤ When using extension brackets, mark two screw holes per bracket.
Caution: The rear of the brackets must be flush against a flat mounting surface. Do
not mount brackets on curved molding.
Headrail
End Mark
2"
7
INSTALLATION
■■ Drill the screw holes using a 3∕32" drill bit.
CAUTION: Use drywall anchors when mounting into drywall. Drywall anchors are not provided.
■■ Attach the installation or extension brackets using the screws provided.
Important: The front edges of the brackets must be level and aligned to each other.
■■ If using additional spacer blocks, attach the spacer block/installation bracket assembly to a
flat vertical mounting surface with a #6 mounting screw long enough for a secure
installation. Longer screws are not provided.
■■ If using more than one
spacer block, snap the
additional spacer
block(s) to the preinstalled spacer block.
Shims and
spacer blocks
may be stacked.
11/2"
➤➤ A maximum of 1½"
of spacer blocks per
installation bracket
is recommended.
■■ If using extension brackets, attach an installation bracket
to the underside of each extension bracket using the
provided screws and speed nuts.
Spacer Blocks
Speed
Nut
Extension
Bracket
Proceed to “STEP 2 — Install the Shade” on page 10.
8
INSTALLATION
Mount the Installation Brackets — End Mount
End mount the headrail when conventional mounting techniques will not work — for example, in
an arched window opening.
■■ Position the end mount brackets so that the top of the attached installation brackets are at
the ordered height of the shade.
11/4"
caution: Both brackets must be installed at the same depth and height. Minimum
■■ Mark both screw holes for each end mount bracket.
➤➤ The mounting surface must be vertical
and flat, not part of an arched curve.
➤➤ Minimum mounting depths and minimum
flush mount depths vary depending upon
your shade(s) pleat sizes and mounting
options. To determine specific mounting
depths, refer to the chart on page 5.
11/4"
Minimum
Ordered
Shade
Height
Ordered
Shade
Height
Note: The measurement for a
fully recessed end mount is from the front
of the window casement to the back of
the mounting bracket.
■■ Drill the holes using a 3∕32" drill bit.
■■ Attach the end mount installation brackets using the flat head
screws provided.
CAUTION: Drywall mounting is not recommended.
Important: For instructions on
installing an arch over a rectangular
shade, see the Installation, Operation,
and Care instructions that came with
your arch shade.
Proceed to “STEP 2 — Install the Shade” on page 10.
9
INSTALLATION
STEP 2 — Install the Shade
If You Have an External Platinum™ Satellite Eye...
CAUTION: Handle the external eye carefully to avoid damaging the infrared eye. Do not touch
the infrared eye.
■■ Plug the 6-pin satellite eye connector
into the 6-pin port on the side of
the controller housing, on the back
of the headrail. Be sure the plug
is oriented correctly. Do not force
the connection.
Back of Shade
6-Pin Connector
6-Pin Port
IMPORTANT: For the shade to
recognize the satellite eye, the eye
must be plugged into the 6-pin port
before the shade is connected to the
power source.
Platinum™ Satellite Eye
If You Have a Battery Wand Clip...
Battery Wand Clip
(High Mount – Standard)
(For DC power supply or satellite battery
pack installations, skip this step.)
■■ Attach the battery wand clip to the headrail.
Important: Position the clip so that the battery wand will
be between installation brackets.
■■ Hook the battery wand
clip onto the back channel
of the headrail.
Battery Wand Clip
(Low Mount – Optional)
Battery
Wand
Clip
Front of
Headrail
Front of
Headrail
■■ Rotate the clip down until it
snaps into place.
Caution: Be sure the power cable or satellite eye cable does not become pinched by the
brackets or headrail during installation; damage or overheating of components could result.
CAUTION: Do not connect the battery wand to the power cable prior to installing the shade.
10
INSTALLATION
Mount the Headrail
■■ Hold the shade so that the front of the headrail faces you.
The front of the bracket
fits under the groove.
Bracket
■■ Slip the headrail onto the installation brackets, so that the
front of the bracket fits under the groove of the headrail.
■■ Push the headrail up and back until it snaps into place.
Headrail
■■ Inspect the installation brackets to verify the back of the
headrail is securely snapped into the base of each
bracket. Also, the front edge of each bracket must be in
the groove of the headrail. If any brackets are not installed
correctly, remove the shade and reinstall. See “Removing
the Shade (If Necessary)” on page 19.
Good
Good
The back of the headrail
snaps into the bracket.
Bad
Bad
If You Have an External Platinum™ Satellite Eye...
Caution: Handle the external eye carefully to avoid damaging the infrared eye. Do not touch
the infrared eye.
■■ For infrared operation, choose a location where the infrared signal from the remote is not
obstructed. Check that the wire is not caught or pinched in the brackets or headrail.
important: For infrared operation do not mount the satellite eye in direct sunlight
or bright, focused light such as from halogen or fluorescent light fixtures, track lighting,
spotlights, or neon lights.
Mount the Satellite Eye
■■ Using a single screw, mount the hinged flange to the wall through
the center hole on the flange. The satellite eye should face down,
as shown in the illustration.
Wall
■■ After mounting the hinged flange, swivel the satellite eye
upward to the correct angle for receiving an infrared signal
from the remote control.
11
INSTALLATION
STEP 3 — Connect the Power Source
■■ Refer to the appropriate page based on your order.
➤➤ For a battery wand or satellite battery pack, see “If You Have a Battery Wand or Satellite
Battery Pack...” below.
➤➤ For an optional DC power supply, see “If You Have a DC Power Supply...” on page 14.
➤➤ For an optional DC power supply with daisy-chain connections, see “If You Have a DC
Power Supply with Daisy-Chain Connections...” on page 14.
If You Have a Battery Wand or Satellite Battery Pack...
Install the Batteries into the Battery Wand
■■ Squeeze the cap latch to release the cap.
Tab
Battery
Wand
■■ Remove the cap from the battery wand.
■■ Install the batteries according to the
instructions on the battery wand label.
Slot
Cap
Squeeze Latch
➤➤ Hunter Douglas recommends AA alkaline
batteries for use with our battery-powered shades. These will provide approximately one
year of operation. Lithium and rechargeable batteries are not recommended.
■■ Replace the cap.
➤➤ Align the tab with the end of the wand.
➤➤ Press the cap on until it latches.
Important: If you have a satellite battery pack, proceed to “If You Have a Satellite
Battery Pack...” on page 13 for installation of the wall mount bracket.
Mount the Battery Wand into the Battery Wand Clip
■■ Align the battery
wand with its socket
toward the motor
side end cap.
Back of Shade
Socket
■■ Push the battery
wand straight up into the
battery wand clip until it snaps into place.
Check to make sure the battery wand is secure.
Caution: Be sure the cable does not become pinched by the battery wand clip during
installation. Damage or overheating of components could result.
12
INSTALLATION
Plug the Power Cable into the Battery Wand
■■ On the back of the headrail, connect the
power cable (coming from the shade) into
the socket on the battery wand.
Proceed to “Operate the Shade” on page 15.
If You Have a Satellite Battery Pack...
Mount the Satellite Battery Pack
Wall Mount Bracket
■■ Decide where you want to attach the wall mount bracket.
A satellite battery pack may be mounted in any orientation.
■■ Mark the screw holes.
■■ Drill the screw holes using a 3∕32" drill bit.
■■ Remove the backing from the double-sided tape. Press the bracket into place.
■■ Attach the bracket using the screws provided.
■■ Position the battery wand so the power cable is easily connected to the socket.
■■ Snap the battery wand into the bracket.
Socket
■■ Install the battery wand cover with the slot aligned
to the socket in the battery wand.
Slot
Battery Wand Cover
Socket
■■ Plug the power cable from the shade into the
extension cable.
■■ Plug the other end of the extension cable
into the socket in the battery wand.
■■ Secure the power supply cable using wire
retainers (not supplied). If hiding the cable
behind the shade, make sure it does not impede
the operation of the shade.
Battery Wand Cover
Power Cable
from Shade
Extension
Cable
Proceed to “Operate the Shade” on page 15.
13
INSTALLATION
If You Have a DC Power Supply...
Power Cable
from the Shade
Connect the Power Supply
DC Power
Supply
■■ Plug the power cable from the shade into the extension cable.
■■ Plug the other end of the extension cable into the DC power supply.
Extension
Cable
■■ Plug the DC power supply into a standard outlet.
Plug
■■ Secure the power supply cable using wire retainers (not supplied). If
hiding the cable behind the shade, make sure it does not
impede the operation of the shade.
Power
■■ Space the wire retainers approximately 15" apart along
the power supply cable, as shown.
Warning: Keep cables and small parts out of
the reach of children. They can wrap cables
around their necks and STRANGLE. They can also
put small parts in their mouths and CHOKE.
Supply
15" (Max)
Wire Retainer
Warning: Electric shock and/or a fire hazard may occur, if not properly installed.
Proceed to “Operate the Shade” on page 15.
If You Have a DC Power Supply with Daisy-Chain Connections...
The daisy-chain feature allows up to three PowerRise® 2.1 shades to be powered by a single
DC power supply. However, each shade has its own receiver eye and can operate independently.
The daisy-chain feature is only available with the DC power supply option.
■■ Route the power cables from each shade through the connector, using an extension cable,
if necessary.
■■ Plug an extension cable into the connector and the DC power supply. Two extension cables
and two connectors are used for three shades.
Power Cable
from Shade
Extension
Cable
Power Cable
from Shade
Connector
Proceed to “Operate the Shade” on page 15.
14
OPERATION
Operate the Shade
Test the Shade Using the Manual Control Button
Testing the shade with the manual control button will allow you to ensure that the motor and
power source are working correctly.
Caution: When raising the shade for the first time, observe how the fabric stacks. It should
stack evenly. If the bottom rail is not level, the shade starts to rub against either window jamb,
or the shade height is incorrect, immediately stop the shade. See “Level the Bottom Rail (If
Necessary)” on page 16.
■■ Press the manual control button on the bottom of the
end cap to test operation.
Front of
Shade
Manual
Control
Button
➤➤ Press the button to alternately lower, stop, and raise
the shade.
■■ If the shade does not operate, see “Resetting the Shade”
on page 16 or refer to “Troubleshooting” on page 17.
Further Operation and Programming Information
Platinum™ Technology Remote Operation
For information regarding operation and programming of the Platinum™
Technology remote control, refer to your Platinum Technology
Remote Control Guide.
PLAT I N U M ™ T E C H N O L O G Y
Remote Control
Guide
for PowerRise® 2.0, PowerGlide®2.0, and PowerTilt™
Platinum Technology Wireless Wall Switch Operation
PLAT I N U M ™ T E C H N O L O G Y
For information regarding operation and programming of the Platinum
Technology wireless wall switch, refer to your Platinum Technology
Wireless Wall Switch Guide.
Wireless Wall Switch
Guide
for PowerRise® 2.0, PowerGlide® 2.0, and PowerTilt™
Home Automation Control via the Connection Interface
For information regarding operation via a home automation system, refer to your
Connection Interface Installation Guide.
Connection Interface
PowerGlide® 2.0 and 2.1,
PowerRise®
PowerTilt™ with Platinum™
Technology Products
15
OPERATION
Resetting the Shade
If you need to reset the limits:
Basic Reset
■■ Press and hold the manual control button for 6+ seconds. The shade moves slightly up and
down once to indicate that it has been reset. Release the button.
■■ Press and release the manual control button to close the shade completely. This sets the
lower motor limit.
■■ Press and release the manual control button again to open the shade completely. This sets
the upper motor limit.
Factory Reset
To clear all stops, erase all radio frequency (RF) programming, and reset the shade to factory
default:
■■ Press and hold the manual control button for 12+ seconds. The shade moves slightly up
and down twice to indicate that it has been reset. Release the button.
■■ Press and release the manual control button to close the shade completely. This sets the
lower motor limit.
■■ Press and release the manual control button again to open the shade completely. This sets
the upper motor limit.
NOTE: Both upper and lower motor limits have been reset. However, any intermediate stop
position is cleared and all RF programming has been erased and will need to be set
up again.
Level the Bottom Rail (If Necessary)
■■ Lift the bottom rail to locate the pockets on the underside of
the rail.
■■ Gently pull down on the bottom rail to fully insert the 7/64"
Allen wrench key into the pocket. The key is fully inserted
when the ring on the key abuts to the pocket.
➤➤ Lift up the bottom rail slightly before turning the Allen
wrench key. Turn the key clockwise to raise that side
of the bottom rail, or counter-clockwise to lower it.
Pocket
Underside of Bottom Rail
➤➤ One quarter turn of the key equals approximately ¼".
IMPORTANT: The Allen wrench key must be fully
inserted to avoid stripping the mechanism. Do not
pull down on the bottom rail while turning the key.
Raise
Lower
Allen Wrench
■■ If more than two pockets exist, adjust the outer pockets first. Then adjust inner pockets
as necessary, to maintain equal tension across the bottom rail. As pocket adjustments are
made, it is recommended that the shade be raised and lowered to check that it is level.
16
OPERATION
Troubleshooting
If your shade is not operating correctly:
■■ First review the guide that came with your Platinum™ remote control or Platinum wireless
wall switch.
■■ Refer to the following troubleshooting procedures for the specific solutions for your shade.
If questions remain, please contact the Hunter Douglas Customer Information Center at
1-888-501-8364.
Problem
The shade will not fit into the installation brackets.
Solution
Check that the installation brackets are level and aligned. Adjust and/or shim to
level, if necessary. Shims are not provided.
Be sure the heads of the mounting screws are flush against the installation
bracket.
Make sure that the shade fabric is not caught between the installation bracket
and the headrail.
Check that the headrail is completely inserted into the installation brackets. See
“STEP 2 — Install the Shade” on page 10.
Problem
The shade is not responding to the remote or the wireless wall switch.
Solution
The batteries may be low in the wand or satellite battery pack. Replace the
batteries.
Check that the battery wand, satellite battery pack, or DC power supply is
securely connected to the power cable and the cables are not pinched or caught
in the headrail or installation brackets.
Reset the shade. See “Resetting a Window Covering to its Factory Defaults” in
the Platinum™ Technology Remote Control Guide or the Platinum Technology
Wireless Wall Switch Guide for further information or see “Resetting the Shade”
on page 16.
See the Platinum Technology Remote Control Guide or the Platinum Technology
Wireless Wall Switch Guide for operation or programming troubleshooting
solutions.
17
OPERATION
Problem
The shade is operating slowly or does not raise or lower completely.
Solution
The batteries may be low in the wand or satellite battery pack. Replace the
batteries.
Check that the battery wand, satellite battery pack, or DC power supply is
securely connected to the power cable and the cables are not pinched or caught
in the headrail or installation brackets.
Check that the fabric stacks up evenly into the headrail. If not, see “Level the
Bottom Rail (If Necessary)” on page 16.
Reset the stop positions. See “Resetting a Window Covering to its Factory
Defaults” in the Platinum™ Technology Remote Control Guide or the Platinum
Technology Wireless Wall Switch Guide for further information.
Problem
The shade raises or lowers unevenly or the bottom rail is uneven when
fully raised.
Solution
Lower the shade completely to allow it to “self-correct” skewing.
Check that the headrail and installation brackets are level and aligned. Shim the
installation brackets to level the headrail, if necessary.
Adjust the bottom rail. See “Level the Bottom Rail (If Necessary)” on page 16.
18
CARE
Removing the Shade (If Necessary)
■■ Lower the shade approximately 4".
■■ While holding the headrail, push back on
the bottom tab of the installation bracket to
release the bottom edge of the headrail.
Bracket
Back of
Shade
Headrail
Bottom
Tab
■■ After releasing the bottom edge, roll the
back of the headrail down and out from
the bracket.
Cleaning Procedures
Hunter Douglas Duette® and Applause® honeycomb shades are made of anti-static, dustresistant fabric which repels dirt and dust. For most honeycomb fabrics, the following cleaning
options are available.
Dusting
■■ Regular light dusting with a feather duster is all the cleaning that is needed in
most circumstances.
Vacuuming
Caution: Do not vacuum Architella® Elan® and Architella Elan Eclipse™ fabrics.
■■ For deeper cleaning, vacuum gently with a brush attachment.
Compressed Air/Hair Dryer (Cool Setting)
■■ Use compressed air or a hair-dryer on a cool setting to blow dust and dirt off shades.
Spot-Cleaning
CAUTION: Do not spot-clean Batiste, Opalessence™, and Royale fabrics.
■■ Prepare a solution of warm water and a mild detergent.
■■ Dampen a clean cloth in the solution and wring it out.
■■ Dab the spot with the dampened cloth until it is gone. Do not rub the fabric.
■■ Allow the shade to dry in the completely lowered position.
Bathtub Cleaning/Water Immersion
Caution: Do not immerse fabric-covered valances. Do not immerse Commercial, Royale, and
opaque fabrics.
■■ Immerse the shade in a basin or bathtub filled with warm water and a mild detergent.
19
CARE
■■ Never immerse the headrail into the solution.
■■ Rinse with clean water.
■■ Before removing from the rinse water, fully raise the shade and tilt it to allow excess water
to drain off.
■■ Dry the shade completely in the lowered position.
Ultrasonic Cleaning
CAUTION: Do not ultrasonically clean fabric-covered valances. Do not ultrasonically clean
Commercial, Opalessence™, Sunterra™, Vintage™, and opaque fabrics.
■■ Some honeycomb fabrics can be ultrasonically cleaned by a professional.
■■ Specify that a mild detergent solution be used.
■■ Never immerse the headrail into the solution.
■■ Dry the shade completely in the lowered position.
Injection/Extraction Cleaning
This type of professional cleaning injects a cleaning solution into the fabric and extracts the dirty
solution in the same motion.
CAUTION: Do not use injection/extraction cleaning on fabric-covered valances.
■■ Use only the dry method of injection/extraction for Applause® fabrics, as well as Duette®
Architella®, Commercial, Opalessence, Panache™, and opaque fabrics.
■■ If using injection/extraction for Batiste fabrics, specify that no chemicals are used
(water only).
20
The Hunter Douglas® Lifetime Guarantee is an expression of our desire to provide a thoroughly satisfying
experience when selecting, purchasing and living with your window fashion products. If you are not thoroughly
satisfied, simply contact Hunter Douglas at (888) 501-8364 or visit hunterdouglas.com. In support of this policy
of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.
COVERED
NOT COVERED
BY A LIFETIME LIMITED WARRANTY
BY A LIFETIME LIMITED WARRANTY
• Hunter Douglas window fashion products are
covered for defects in materials, workmanship
or failure to operate for as long as the original
retail purchaser owns the product (unless shorter
periods are provided below).
• All internal mechanisms.
• Components and brackets.
• Fabric delamination.
• Operational cords for a full 7 years from the
date of purchase.
• Any conditions caused by normal wear and tear.
• Abuse, accidents, misuse or alterations to the
product.
• Exposure to the elements (sun damage, wind,
water/moisture) and discoloration or fading
over time.
• Failure to follow our instructions with respect
to measurement, proper installation, cleaning
or maintenance.
• Shipping charges, cost of removal and reinstallation.
• Repairs and/or replacements will be made with
like or similar parts or products.
• Hunter Douglas motorization components are
covered for 5 years from the date of purchase.
Hunter Douglas (or its licensed fabricator/distributor) will repair or replace the
window fashion product or components found to be defective.
TO OBTAIN WARRANTY SERVICE
1. Contact your original dealer (place of purchase) for warranty assistance.
2. Visit hunterdouglas.com for additional warranty information, frequently asked questions and access to service locations.
3. Contact Hunter Douglas at (888) 501-8364 for technical support, certain parts free of charge, for assistance in obtaining
warranty service or for further explanation of our warranty.
NOTE : In no event shall Hunter Douglas or its licensed fabricators/distributors be liable or responsible for incidental
or consequential damages or for any other indirect damage, loss, cost or expense. Some states do not allow the exclusion or
limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. This warranty
gives you specific legal rights, and you may also have other rights which vary from state to state.
Different warranty periods and terms apply for commercial products and applications.
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