safety - Toronto Pearson International Airport
Transcription
safety - Toronto Pearson International Airport
VOL-2 ISS-3 SPRING-SUMMER 2015 AIRSIDE ROAD SAFETY Starts With You Driving airside is unlike driving anywhere else. It’s a serious undertaking that takes training and time to master. With 400+ infractions in 2014, there’s room for improvement and resources to help. Page 5 P1 / NON-PASSENGER P4 / MAINTENANCE P5 / TAKING ACTION SCREENING CONTRACTOR SAFETY PROCESS Bollards: you may not know them by name, but you’ll recognize how important they are when you see how the airport is using them. What it is, how it works and what you can do to make the process faster and easier. See what’s being done with this group of workers to keep them safe on the job. P8 / YOU SPOKE. ACTIONS WERE TAKEN More examples of the Safety Incident Reporting Cycle in effect. Be safe. You mean the world to someone. Eyeonsafety is a publication of the Greater Toronto Airports Authority (GTAA) for all employees at Toronto Pearson International Airport. Regular issues are published quarterly. For additional copies, information about this publication or the Toronto Pearson Safety Program, please contact [email protected]. To submit a safety concern, please email [email protected]. Non-Passenger Screening For the past year, the Canadian Air Transport Security Authority (CATSA) has enhanced • Build in sufficient time to be screened when reporting to work or returning from a break. non-passenger screening (NPS) at all class-one • Cooperate with CATSA screening officers. airports, including Toronto Pearson. This was to • Present your RAIC when asked. ensure the air transportation industry remains • Be familiar with the Prohibited Items List; it secure, competitive and in line with international standards. applies to everyone accessing the restricted area (necessary tools of the trade exempted). 2014 In Review • 4,028 Calls for unattended items, (4,011 in 2013) • 910 – Prohibited items confiscated at PBS points (509 in 2013) • 36 – Passenger Piggybacking (26 in 2013) • 79 – Employee Piggybacking (44 in 2013) • 64 – people caught with expired RAIC (96 in 2013) • Listen to and follow instructions carefully to keep At Toronto Pearson, this means that workers have been experiencing more frequent security screening the screening process quick and efficient. • Verbally confirm with CATSA officers that you at all restricted area access doors inside the have not been selected for NPS (if not selected terminal buildings. All non-passengers at Toronto for NPS). Pearson must comply with screening and security rules as a condition of their employment. It’s the For more information on enhanced NPS, speak law. Anyone refusing to be screened risks having with your employer or visit CATSA online at: their RAIC seized. Here are some tips for making the www.catsa.gc.ca/non-passenger-screening In 2015... Toronto Pearson will lead the first annual Canadian Airports Safety Week. More info will be provided as details become finalized. Toronto Pearson Safety Program NPS process faster and easier: Marking a milestone 1 year incursion free on the South Complexx Toronto Pearson’s South Complex (Runways 24R-06L, 24L-06R and 2014 marked the one year associated taxiways) has been the focus of a number of initiatives to anniversary without incursions reduce the rate of incursions in this area. Those of you following the on the South Complex. issue will recall that there have been incidents on some high speed exits of arriving aircraft failing to hold short of active departures on the While we are excited about neighbouring runway. Considerable investigation and root cause this safety performance analysis were undertaken to determine the reasons for the incursions milestone, we remain vigilant and various corrective and preventive actions were implemented. to the issue. As such, there remains • Safety/Security Concerns reviewed: 2,756 • Reports that requested further action: 139 • Proactive Reports: 120 Keep Reporting Safety and Security Concerns Emergency (416) 776-3033 Non-Emergency: (416) 776-3055 Proactive Reports: [email protected] a few things to do, such as replacing all fibre-optic signage with The work has so far included enhancing and extending taxiway paint internally lit LED units in order to present more consistent and markings, re-orienting runway guard lights, increasing stop bar intensity, conspicuous signage to crews using those exits at night. We will also be and introducing mandatory instruction signage that is painted directly trialing LED stop bars to test their performance against the traditional on the taxiway surface. This has been implemented in conjunction with incandescent units currently in use, with the intention of upgrading all outreach and education to affected carriers, as well as designating these stop bars to the LED type in the near future. intersections as “Incursion Hotspots” in aeronautical publications. We will continue to bring you news of our progress and performance on In light of the efforts, we are very pleased to announce that September this critical safety issue. 1 Toronto Pearson Safety Index Our goal for 2014 was to reduce the number of employee lost time injuries at Toronto Pearson by 5% per million passengers. That number was actually reduced by 9.4% thanks to your efforts. Lost Time Injury Per Million Passengers Injury Rate 18 16 14 12 10 8 6 4 2 0 2014 Target Injury Rate 16.53 12.6 12.48 11.97 11.73 2013 Injury Rate Q1 2014 January - March Q2 2014 April - June Q3 2014 July - September 11.41 Q4 2014 October - December Reducing on the he job injuries isn’t something Awareness Talks Bridging the gap that can happen on its own. Effective plans, Members of the Toronto Pearson Safety The installation of slides on gate bridges is programs, and projects need to be in place to Program have been out in full force complete. effect change—many of which are already conducting safety talks for airport workers. underway. Here’s a snapshot of what’s Approximately 5,000 talks were conducted Recognizing safe behaviours currently happening as we work toward our in 2014. Keep your eye out for them in 2015. In 2014, 203 employees from the airport community were recognized for their vision of zero injuries. Baggage room initiative Escalators/moving walkways are for people The safety campaign will focus on You will notice the installation of bollards. behaviours, congestion and air quality. contribution to safety. Know the Facts: Ebola West Africa continues to experience an Ebola Virus Disease (EVD) • All international travellers who are suspected of having outbreak. While the risk of EVD is considered very low for Canadians, communicable diseases are to be reported to Public Health Agency of here are some reminders for those who may need to respond to Canada (PHAC) through Airport Operations Control (AOC) at anyone with a suspected communicable disease: (416) 776-3033 immediately. • PHAC is the lead agency in possible communicable disease • When responding to a traveller with a suspected communicable situations. The GTAA is working closely with PHAC to support in disease, as per operating procedures, use Personal Protective prevention and response measures. Equipment, which may include masks, goggles and gloves. • Be vigilant when dealing with travellers who are ill, including those For more information about EVD, please visit: showing signs of fever, vomiting and diarrhea. http://healthycanadians.gc.ca/diseases-conditions-maladies-affection 2 s/disease-maladie/ebola/index-eng.php Safetyputting Climate Survey plans into action At the beginning of 2014, we carried out a Our three areas of focus were: increase The goal of these days is to raise awareness of Safety Climate Survey where we surveyed oversight/presence, communicate/training/ safety on the apron, recognize workers for nearly 1,000 front-line workers to get their awareness, and apron conditions. We safe acts that we encounter (and unsafe ones) feedback on the safety culture at the airport. developed plans and initiatives to address and raise awareness for the Toronto Pearson From the responses we received, we came up them, including Safety Blitz Days—the first Safety Program. To date, we have conducted with three target areas that we focused on for one was in July and due to the overwhelming 5,000 safety talks and given out 203 safety 2014 in the hopes that we can change how success we decided to continue them for the awards. employees felt. remainder of the year. December 2014 Survey Results 2% 2% Not Safe 6% 5% Somewhat Safe Do you feel Toronto Pearson is a safe place to work? 9% Neutral 12% 46% 47% Safe Very Safe Do you know how to report safety and security concerns to the GTAA? Were you adequately trained on safe work procedures prior to commencing your duties? In your organization, are you encouraged to voice safety concerns? 35% 15% 14% No 85% 86% Yes Strongly Disagree 1% 2% Somewhat Disagree 2% 4% 9% 9% Neutral December 30% 31% Somewhat Agree Strongly Agree 54% Strongly Disagree 1% 1% Somewhat Disagree 1% February 4% Neutral 59% 3% 6% 20% Somewhat Agree 24% Strongly Agree 3% 3% Somewhat Important 6% 7% Neutral 19% Important 24% Very Important How important is safety to the person you report to? 1% 0% Somewhat Important 1% 3% 5% 6% Neutral 18% Important 21% 69% Not Important 0% 0% Somewhat Important 0% 0% 75% 0% 1% Neutral 8% 9% Important Very Important Not Important How important is workplace safety to you? 71% 65% Not Important Very Important How important is the safety of your co-workers to you? 73% 66% 1% 1% Not Important How important do you think safety is to the GTAA? 39% Somewhat Important 89% 92% 0% 0% 1% 0% 0% 1% Neutral 5 7% 8% Important 93% 91% Very Important 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 3 Partnering to find solutions In a workplace of 40,000 people, striving for zero injuries requires a proper application of barriers in worksite set up, and a positive response partnership with many stakeholders. Launched in 2013, the from employees. More importantly, if a question or concern ever arose, Maintenance Contractor Safety Process ensures that we’re all striving to the response was positive and constructive toward finding a solution. systematically identify and control hazards in maintenance tasks. To date, detailed reviews, inspections and follow up with 26 maintenance Tim Bullock, who oversees Black and McDonald’s maintenance contractors has yielded numerous best practices and some operations at Toronto Pearson says that since many of their operations opportunities for improvement. present potential risks to people and the environment, the most effective way for them to meet their commitment to safety is through a The collaboration is proving productive and has provided many new capable, committed workforce and through safe and responsible insights, Matt Metcalfe, GTAA Manager of Health, Safety and Training, practices and operations. “Our management and employees live up to says. “Our numerous interactions with maintenance contractors to the company’s core values, like a reciprocal promise between employee verify their health and safety programs are living and breathing in their commitment and management support for Health, Safety and work plans has taught us a lot, and put us in position to share best Environmental Excellence,” Tim says. “Thus, the responsibility for safety practices across companies. Activity like this usually starts off focusing rests on the shoulders of each and every member of the team.” on gaps, but gains a positive momentum as the sharing of ideas to strengthen safety takes over.” While the Maintenance Contractor Safety Process is continual, program reviews are conducted annually and inspections are conducted A front runner that has emerged in the program is Black and McDonald. daily/weekly. For more information, please contact Matt Metcalfe (416) Shortly after the initial review of their program, it became apparent 776-3800. that they were “walking the walk.” Inspections consistently showed the up success The trial of power stow equipment proved to be very successful, and we are in the process of evaluating all the information gathered throughout the trial to determine if we can effectively achieve the anticipated H&S benefits using such equipment. 4 Prevention through action As a result of identifying a safety hazard, a Level, but unexpected anchoring issues meant meestic and Terminal 1 at the bases of the D Domestic 2014 initiative to install bollards around that a redesign was necessary. The bollard is rea esc calaatorrs. They International Arrivalss ar area escalators. escalators and moving walkways in the finished in white with stainless steel bands th top t and d bottom of will also be installed at the terminals was proposed to eliminate the that are part of the current structural pillar the escalators in the Terminal Link station in hazard of improper baggage cart usage, which design in Terminal 1, so they blend in with the Terminal 1. In 2015, bollards will continue to was having an impact on safety, passenger existing architecture. There will be at least be added to locations based on priority. flow, and operational costs. one stainless steel bar connecting two bollards on one side at each device. The bar is We would like to thank everyone who has With support from senior management, removable for authorized staff only, if they supported this project on every level. Your stakeholders and staff, the project will be have a need to access the space for concerns were heard, and we are working to rolled out over the next two years. The initial maintenance purposes. make our buildings safer for everyone. We design of the bollards was similar to the current bollards on the Terminal 3 Arrivals encourage people to continue to report safety Currently, the new bollards are installed in concerns via [email protected] Check out the new Check In The Terminal 3 Enhancement Project (T3EP), Employees were invited to review and make expected to be complete in 2017, will improve suggestions on the designs of the counters. passenger flow and introduce new and The Toronto Pearson Community Relations refreshed facilities and retail offerings to team and the Airport Council of Unions better meet the needs of airport users today coordinated with airlines and contracted and in the future. Check-in and gate counters service providers to ensure a good are on the list of features that need updating. cross-section of front-line employees Employees using the counters in everyday participated. duties understand how important it is to have boarding pass printers, adjustable foot rest, a functional space that facilitates a positive Ergonomic features of the new check-in “hybrid style” up-stand, and a better location passenger experience but is also counters, suggested by employees, include for the conveyor belt controls. Thank you to ergonomically correct to prevent injuries from keyboard trays that adjust vertically and all employees who participated in the repetitive tasks. horizontally, better positioning of bag tag and check-in counter review. Driving home the message Issued in 2014 were 425 airside driving infractions result in three demerit points that up to 36 months and could result in a infractions. Of those, 119 were directly related stay on the person’s driving record for up to 12 suspension of up to 20 days plus other to failure to wear seatbelts, failure to yield months. Failure to yield right of way results in additional penalties. right of way, and speeding. In addition to nine demerit points that stay on the person’s endangering themselves and those around record for 24 months and could get them a Remember, airside safety starts with you. If them, driving infractions can cost vehicle five-day driving suspension. Speeding you need a refresher on the airport traffic operators their AVOP licenses. infractions can result in anywhere between rules, please visit the AVOP page on three to 10 demerit points (depending on TorontoPearson.com. Failure to wear a seatbelt and other minor severity), that stay on the person’s record for 5 Recognition: Safety and Security Awards The Safety and Security Recognition Program consists of a three-tier award system that distinguishes and awards individuals based on behaviours and acts that support a culture of safety and security. To nominate a person for an award, please email us at [email protected]. Tier 3 Actions above and beyond expectations - $50 and a plaque. WestJet Flight Attendant Dan Riddle, GTAA Airport GTAA Airfield Maintenance Kathy Gallant noticed an Operations Control Technical Inspector Paul Atwal airport employee taking Specialist stopped a was dispatched to clear FOD a passengers bag vehicle that breached a from a closed Runway 24R. through a non-passenger security PSL gate. Dan was While on 24R, Paul noticed an screening point, able to get the vehicle to aircraft approaching and challenged guard, and turn around and exit the cleared the runway reported the concern. gate. immediately, simultaneously alerting the tower. Tier 2 Actions outside daily job functions - $25 Ajit Bhaskar, Jet Airways Put out a fire involving a baggage tractor in the bag room. Jag Deol GTAA Reported a large fuel spill Claudio Caraccioio, Swissport Suspicious Sam David Subocz and William Schmahl, GTAA Noticed an unattended bag which had a firearm inside. Reported and stayed with the item until responders arrived. Ruban Singh and Marlon Alfred Bishop, Air Canada Successfully put out a vehicle fire before Fire and Emergency services could respond. Tanvir Faiz, Airfield Access Inc. Challenged individuals for their RAIC. - Andrew Heale, GTAA Reported major snow pile against primary security fence line. Jean-Paul Thickett, Air Canada Nominated by a coworker for being conscientious and safety-minded. - 6 Sam Greene, GTAA Challenged an individual for not wearing their safety vest or displaying their RAIC. Ray Coleman, GTAA Reported first aid stations in AMF were in poor condition. Jay Devore, GTAA Stopped a loose baggage cart from coming in contact with a parked aircraft. Surinder Paul,ASP Reported and approached a passenger who gained airside access. Jessica Agar, GTAA Reported an incident heard on the radio involving a pilot admitting to inappropriate behaviour at work. - Mark Tavares, GTAA Suspicious Sam - - Tier 1 Actions within daily job functions - $5 Mark Weusten Eugen Hossu Marvin Sandomirsky Anna Maria Rodrigues Nelson Tavares Thomas Allgeier Jeff Thorn Sarah O’Higgins Maria Petrolo Ronnie Lampole Martina Kolman Magda Swiezawski David Yountz Ryan Mohammed Chris Corcoran Roger Peckham Richard Garwood-Jones Antonio Barrela Kirk Goodlet Adam Moyles Michelle Perrier Alberto Valencia Patricia Massey David Subocz Donald Grisbrook Valerie Houde Juliette Thompson Ray Coleman Marleen Peart Sumintra Zupo Sam Ledin Jennifer Mucha Mark Regimbald Naglaa Fahmy GTAA GTAA GTAA GTAA GTAA GTAA GTAA GTAA GTAA GTAA GTAA GTAA GTAA GTAA GTAA GTAA GTAA GTAA GTAA GTAA GTAA GTAA GTAA GTAA GTAA GTAA GTAA GTAA GTAA GTAA GTAA GTAA GTAA ASP Leonard Metani Oliver Shaw Anthony Cedral Matt Paolini Tim Luet Aires Botelho Sophie Pefhany Youjin Song B. Baird Jason Berlow Ashwani Kumar Alex Chin Dave Cuss Alexandar Duric Don Poirier Larry Romanica Tom Williams Ricardo Pereyra Valentini Dawide Agnes Gaze Peter Sasvai Sean Joseph Natasha Essar Rajan Chauhan Thomas Thorn Pancho Perea Paul Spataro Simon Hotari Vyncheslav Pioun John Simon Winfield Porter Colin Sumner Burton Daley Min Wonsuck ASP TBH BMOS Construction Black & McDonald Black & McDonald Compass Air Canada Air Canada Air Canada Air Canada Air Canada Air Canada Air Canada Cargo Air Canada Air Canada Air Canada Air Canada Air Canada Servisair Servisair Servisair Servisair Delta Swissport Delta Air Canada Air Canada Guild Electric Guild Electric Traffic Commissionaire Swissport Jazz Swissport Swissport Maria Ligia Botelho Vidya Guatam Melvin Pauline Eva Glenda Brereton Elmerio Bernardo Khinan Slewa Louis Liepins Jose Garbanzos Reid Migufl Joan Mannel Gerrard Dubeau Shaun Jeffery Davis Maria Escobar Patrick Smith Dominic Silvestri Roman Walczah Carmen Bude Jason Edgehill John Buritica Jon Mastromattei Pietro Modica Michael Viloria Troy Nelson Michael O’Gumpolu Robert Chalupa Amer Khawaja Ramandeep Ryat Claudius Samuel Peter Pulinec Wilbert Sinclair A Iqbal Dave Spencer Compass CATSA Air Canada Envoy Air Envoy Air Envoy Air Swissport Swissport Air Canada Air Canada Air Canada Air Canada Air Canada Garda Compass Air Canada Air Canada Air Canada Air Canada Air Canada Air Canada Air Canada Swissport Swissport Swissport Swissport Swissport Swissport Swissport Swissport Swissport Swissport Swissport Alberici Constructors Air Canada focuses on back health With over 2,000 clients worldwide, Pristine 40 per cent reduction in injuries during the has trained 83 per cent of their Toronto Condition (www.pristinecondition.com.) has first year of using the Pristine Condition lifting Pearson employees they are looking to revolutionized handling by introducing method, the new technique was brought to achieve 25-30 per cent fewer workplace Olympic weightlifting techniques and Canada. The Pristine Condition technique is injuries by the end of 2015. The program is bio-mechanics into the industry. Air Canada is designed to reduce the pressure on the body designed for all Air Canada employees, but the first organization in the country to in real world activities while increasing the the primary focus remains on ramp, customer incorporate this method into its operations, bodies’ efficiencies to ensure employees are service, maintenance and cargo employees. having adopted the techniques in February, able to perform their job functions while The next stages of the program will 2014. going home safe and healthy at the end of incorporate management and in-flight service each day. employees with a focus on slip and trip In 2013, Air Canada’s most frequently injuries, along with back injury prevention at reported injuries (70%) were back and The Pristine Condition approach has achieved shoulder strains and sprains. After Air Canada a 17 per cent reduction in handling related employees at London Heathrow airport saw a injuries to date. Up to early 2015, Air Canada home and in the workplace. 67 - - The Reporting Cycle In Action Remember, reporting a safety concern is everyone’s responsibility. If you see something that should be addressed, send an email to: [email protected]. Here are just a few of the concerns that were reported over the last few months. Concern: Responders who work alone, mostly at night, not having a systemic procedure for reporting in to onsite management throughout the shift—potential for harm. Corrective Action: In the short term, an SOP had been created. In the long term, a technological solution will be implemented. Concern: A passenger witnessed a young child squeeze between glass balustrade and external windows in Terminal 3. The child was on a ledge with no railing and could have fallen more than two metres onto the staircase. Corrective Action: Barrier has been installed, and random inspections will be conducted for gaps. Concern: Storage racking in the Airfield Maintenance Facility may not be safe. Corrective Action: Manufacturer consulted to assist in Concern: Slippery floors on Pier D Apron resulting in falls. developing a repair and maintenance plan. Load limits will be Corrective Action: Friction test conducted, and the floor passed all the posted for users. Administrative controls implemented to reduce coefficient of friction tests. Airflow was increased with the HVAC inherent hazards. system to keep the humidity levels down. Mats were installed at the entrance of all doors. Concern: An employee reported a concern or if they could be removed. The assessment about overheight bars at Terminal 1 and the concluded that the bars could be removed possibility of vehicles coming into contact and that project was completed in the spring with these bars. This could cause the bars to of 2014. fall to the ground resulting in injury to nearby personnel and damage to equipment. The next update of the Airport Traffic Directives will include a warning about over Corrective actions: GTAA Engineering height vehicles operating on Head of Stand assessed the need for the over height bars to Road. determine if a lighter material could be used 8 What you need to know: 1. Drivers of equipment are reminded to be aware of the size of their equipment while operating 2. All AVOP holders are reminded to remain knowledgeable of the rules of the road. Concern: Emergency shut off valve switches completely blocked the switch with no ability were being blocked that could lead to an event for personnel to access it in the event of an whereby a fuel spill or fire situation could not emergency. be adequately contained in a timely manner. What you need to know: Additionally, there was a risk identified that Corrective actions: The ground service existing signage in the areas could be equipment parking plan was reviewed by the to park equipment in front of fuel inadequate or an absence of adequate signage GTAA to identify opportunities to remove shut off valves or on red hatch resulted in non-compliance with regulations. parking areas in front of the switches at all marked areas. gates. GTAA’s Fire Prevention Office 1. Airside personnel are reminded not 2. Airside personnel are reminded not incorporated these checks into their ongoing to distribute FOD and to remove FOD inspections. that is encountered (such as wooden pallets). The GTAA’s SMS team would like to thank the Further investigation revealed that the 3. Airside operators are required to Consolidated supervisor that originally provide proper supervision of staff reported this concern and the ASO that took and equipment to ensure that critical initial action. areas are not used for parking. regional boarding ramps installed at gate B10 Concern: Ramp personnel were not aware of surface conditions or did not perform duties airside in a manner Corrective actions: The GTAA identified areas prone to contamination where existing techniques may not be that was appropriate in severe effective. winter conditions. This increased the risk of Separate to this concern collisions with review, a Winter equipment and Storm Operations aircraft as well review was as personal injury. conducted with a report issued to the public Surfaces were in April 2014. Two specific contaminated by severe winter conditions and not treated effectively with chemicals. This recommendations were identified with respect to securing additional equipment for unusual winter weather and increased the risk of slips and falls due to improving the apron ice removal plan. The contaminated surfaces. plan to address these recommendations also formed the basis for corrective actions in this concern. What you need to know: 1. Ramp personnel are reminded to exercise caution in poor conditions, be aware of their environment, and act accordingly, which entails walking carefully on icy surfaces, using the supplied sandboxes on icy areas, reporting poor conditions to the IOCC, driving carefully/slowly where required. 2. Airside companies are required to provide adequate supervision of their staff and equipment in poor conditions. 3. Ramp personnel are reminded to raise Occupational Health & Safety issues with their own company representatives. 9 Eyeonsafety Annual Awards Ceremony Recognizing Employees and Organizations who have contributed to a Safe and Secure culture at Toronto Pearson To nominate organizations and individuals for an award, visit: torontopearson.com/en/Safety_and_Security Hosted by: In partnership with: FOD free Fridays Foreign object debris (FOD) at airports causes damage that collectively costs airlines, airports, and airport tenants billions of dollars every year. FOD is any object that does not belong near airplanes and, as a result, can injure airport or airline personnel or damage aircraft. The GTAA has organized monthly FOD Walks that will take place the last Friday of every month. So far In 2015, they took place on January 30 and February 27. Your next opportunity to join a FOD Walk will be March 27, from 11 a.m.–noon. For more information and to be a part of FOD Free Fridays, please contact [email protected] 10