2013 Annual Report

WC-13-001 We Care Annual Report 7.26_Layout 1 7/31/13 10:14 AM Page 1
www.wecarejacksonville.org
We Care Jacksonville, Inc.
4080 Woodcock Drive
2400 Building, Suite 130
Jacksonville, FL 32207
904-674-6450
2013 Report to the Community
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“I just wanted to take a minute to thank you for all that you have done
for me this past year or so. You have shown me so much kindness and
have gone the extra mile to get me the help I have needed each time
I have contacted We Care. We Care has always treated me with nothing
less than respect. I just wanted you all to know that I appreciate your
diligence and nonstop concern for me and the situation at the time. We
Care helped me to see doctors that I otherwise would never have been
able to see. The We Care Clinic, Dr. Box and you have been such a
blessing to me. I know that God places people in our lives at certain
times for a reason and a purpose. I could never sum up in mere words
my love and appreciation for you. Thank you from the bottom of my
heart for your kindness and concern for me and my well-being.
Have a blessed day.” “I want to thank you, Tina and Melinda for all
your care and concern for my health. You have given me great comfort
and saved me. If it were not for you I would be lost. I think
‘WE CARE’ is the perfect name because that's exactly the way you make
In Memoriam
me feel. In this rough and tumble world, it’s great to know there are
people like you out there helping save lives.” “We express how much we
appreciate the extreme help and medical care we have received from
Muslim Care and the We Care staff. We appreciate the dedicated work
you all do for people who cannot afford health insurance.”
2013 Report to the Community
A true network of care
We Care Jacksonville, Inc. is a charitable, non-profit 501(c)(3) corporation designed to improve health care
When Dr. George S. Trotter, as a leader of the Duval County Medical Society,
access by developing and coordinating a community-wide network that provides compassionate care for
gathered physicians, faith-based leaders, nurses and community advocates, he was leading the way for an
the uninsured and underinsured.
increase in access to health care for the uninsured and underserved. Twenty years later we are continuing to
collaborate to meet the needs for primary and specialty care services by developing and coordinating a vast
Twenty years ago a small group of physicians met to tackle a community crisis – too many of our underserved citizens without
network of more than 560 volunteer physicians, 12 free primary care clinics and all six health systems in Duval
health insurance were suffering from preventable diseases and coming to our emergency rooms where care was too late or too
County.
expensive. Today, We Care Jacksonville is an affiliation of 560 specialists, 12 independent free clinics, eight hospitals and one
rehabilitation hospital. Care is provided without charge and occurs across the community, not only in free clinics but also in
hundreds of private doctors’ offices, in hospitals and in imaging centers.
We Care is grateful for the spirit of volunteerism and the dedication of our many donors, partners and friends.
Steve Prom was a visionary leader who played an integral role in the growth of
Our Board of Directors, staff and patients are so grateful for the dedication and compassion that our Jacksonville
community continues to demonstrate. We are preventing colon and breast cancers through early detection and
screening. We are diagnosing and treating behavioral health issues, treating fractures, cancers, acute illnesses and
chronic diseases. Access to care continues to be a great challenge, but our dedicated network of volunteers and
donated services is truly changing lives and health behaviors.
The past two years have experienced tremendous growth for We Care Jacksonville. The number of patients
served has increased to more than 10,000 and donated care is now valued at $16 million annually. Ninety cancer
patients were treated during the last 18 months with services that included surgery, chemotherapy and radiation.
As you will read in this year’s report, we have been working to create a true network of care for Jacksonville.
We have been assisted by our Board of Directors and the leaders of all of Duval County’s hospitals who have
joined our Strategic Development Council. New partners, such as United Way of Northeast Florida, the Florida
Blue Foundation, the Jessie Ball duPont Foundation, the City of Jacksonville and many other generous
philanthropists, are investing dollars and resources to build infrastructure and to increase the diversity of services
for We Care patients. This is how we will continue to grow We Care as a sustainable community resource.
We are grateful to all of our community partners — and look ahead with great anticipation for the continued
growth in access to care for our most vulnerable populations — as we work together to build a healthier
community.
Sincerely,
We Care Jacksonville. Steve brought, energy, intellect and passion to all of his efforts
in support of We Care’s mission. As President, he helped build the We Care Board
into a strong, diverse, cohesive and effective group, and was instrumental in
strengthening the financial status of the organization. Steve’s many contributions
to We Care, and the Jacksonville community, will be long remembered.
Sue Nussbaum, MD, MBA
Executive Director
Todd L. Sack, MD, FACP
President
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Patients. Providers. Philanthropy.
“ With my follow-up visits, they’ve told me
everything is fine, and that everything is healing
up really well. I’m now up to six months between
Early Detection Means Good News
visits. It all worked out so well for me. I don’t
know what would have happened if it wasn’t for
We Care Jacksonville. I’m glad I don’t even have
”
to think about it.
– Calvin
Calvin lost his health benefits after being laid off from a job he held for
Patient Facts
years, and was working through temporary labor agencies to make
ends meet. When he began having severe pain in his stomach, he went
to the I. M. Sulzbacher Health Center, where the cause of his pain could
not be readily identified. Calvin was referred to We Care Jacksonville,
where again a doctor could not immediately diagnose what was
happening, but who called for tests and a CT scan.
We Care facilitated 10,000 visits
for specialty service in 2011 and
2012, including those related to
cardiology, gastroenterology,
gynecology, neurology,
neurosurgery, oncology,
There was both good news and bad news from the CT scan. The bad
orthopedics, otolaryngology,
news – Calvin had a tumor in his colon. The good news – the tumor
pathology, psychiatry,
was small and in its early stages, and the fact it was causing Calvin so
pulmonary disease, radiology,
much pain that he sought help was a blessing in disguise. Within a
surgery and urology
week he was in surgery at St. Vincent’s without worry about cost.
The results of the surgery brought more good news: everything was
Because of the expanded
removed successfully, and there would be no need for any additional
availability of oncology services,
treatments such as radiation or chemotherapy. Calvin rebounded
more than 90 patients received
quickly, getting back to a normal diet and routine. He’s now getting
cancer care or treatment during
ready to celebrate his birthday with a huge family reunion, including
the past 18 months
his children and grandchildren. His only concern – because he’s not
fully healed, he won’t be able to lift up his great-grandchildren at
the party.
Serving We Care for more than 10 years, Sister DeSales Wisniewski
was instrumental in growing the organization into what it is today.
Previous leadership and dedication to We Care had a remarkable
impact on our community's uninsured and underserved populations.
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Patients. Providers. Philanthropy.
Helping to Shoulder the Burden
Tammy worked for years at a job with full insurance benefits, which
Provider Facts
she never utilized for anything major. Then a layoff came, and with
employment hard to find her money and COBRA eventually ran out.
She finally landed a job, but one without health benefits.
We Care is exceptionally grateful
for our 560 volunteer specialty
care providers who provide care at
“There was no money for health insurance. You just hope nothing
no cost to our vulnerable patient
happens,” said Tammy.
population
But, something did happen. Although she couldn’t recall an injury,
Tammy started experiencing excruciating shoulder pain. With
“ Jamie was wonderful in coordinating all of my
appointments, visits and follow-up. Without
nowhere to turn, a friend told her to contact Jamie Pearl at the
We Care volunteer providers
Mission House Clinic. Jamie, a licensed emergency medical technician,
represent more than 30 categories
volunteers as a medic at the Clinic. One look at Tammy’s arm and
of specialty care
Jamie knew there was a serious problem.
the referral services of We Care Jacksonville
and the generosity of Dr. Hardy and JOI, I would
A Mission Clinic doctor examined Tammy, and immediately ordered
probably be in chronic pain and unable to raise
an MRI and orthopedic consultation through We Care Jacksonville.
my arm, putting my job at risk, and there would
Dr. Philip Hardy of the Jacksonville Orthopaedic Institute (JOI) gave
”
be nothing I could do about it.
– Tammy
her the diagnosis: a torn rotator cuff, which needed surgery as soon
as possible.
The successful surgery was performed at no charge at JOI and months
of rehabilitation through Baptist Rehabilitation at no charge followed.
Today, Tammy has follow-up visits with JOI and continues her rehab
exercises on her own.
And who helped Tammy arrange appointments and guide her through
the MRI, surgery and rehab? Jamie Pearl, who also serves as a specialty
case manager at We Care Jacksonville, handling acute care situations
such as Tammy’s.
In 1993, George S. Trotter, MD, led the charge to help the most
vulnerable patients by opening the first primary care clinic, Christ
the King. Dr. Trotter was the first physician to recruit primary care,
specialist and clinic volunteers for this purpose.
General specialty services
provided by Baptist Health,
Brooks Health System,
Mayo Clinic, Memorial Hospital,
St. Vincent's HealthCare and
UF Health at Jacksonville
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Patients. Providers. Philanthropy.
“ I now consider Tina more of a friend than a
nurse. She made me conscious of what I eat,
my testing and my routine. It’s all on me now.
My new goals are to exercise more and drop my
weight. I am incredibly appreciative for We Care
Jacksonville. I don’t know what I would have
”
done without them.
Taking Control of a Chronic Disease
– Mike
Mike is a diabetic whose insulin-dependence cost him his 30-year
Philanthropy Facts
career as a truck driver. Unemployed and without insurance, Mike
did not know where to turn for medical care and readily admits that
his diabetes got out of control. Beaches Community Healthcare –
A Sulzbacher Center Clinic referred Mike to We Care Jacksonville,
where he met case manager and registered nurse Tina Crooks.
“Tina worked with me right away to get me back on track with my
glucose readings and medications,” said Mike.
In constant contact, Tina became coach, educator and cheerleader
for Mike as he worked to control his diabetes. Tina helped Mike
understand what his testing results meant and what lifestyle changes
he needed to make to stay on track.
Our first Annual Campaign raised
approximately $12,000
Thank you to our newest funders:
United Way of Northeast Florida,
the Florida Blue Foundation, and
the Jessie Ball duPont Foundation
Thanks to the Florida Department
of Health – Duval County for
generously donating office space
and overhead costs for the We
Care Jacksonville office
Mike added, “If my number was too high, she would ask, ‘Why is it that
high?’ And we’d figure it out together.”
Led by Dr. Donald Lerner and
supported by Baptist ENT
With Tina’s help and goal-setting, Mike’s glucose readings and HgA1C
Specialists and Baptist Health,
results are down dramatically. Now, Mike and Tina just need to meet
the "Because We Care" 2013 event
every few weeks.
raised more than $12,000 for
We Care Jacksonville
Tina said, “The whole purpose of case management is to make a
person aware of their condition, work with them to get the disease
And a special thanks to the City
under control, and give them the education and tools to function
of Jacksonville – a We Care
independently. Mike’s story is a great example of how it works and
funder since 2004 and our
how it is successful.”
longest running funder
Tina Crooks’ position is funded through the Florida Blue Foundation,
as part of its Improving Access to Health Care (IMPACT) Grant
Program. The program aims to decrease dependence on emergency
room visits for chronic illnesses.
WC-13-001 We Care Annual Report 7.26_Layout 1 7/31/13 10:22 AM Page 11
Patients. Providers. Philanthropy.
2013 Report to the Community
2011 – 2013 Accomplishments
Recruitment of Volunteers and Donated Services
Development and Grants
- 2011 and 2012 Caring Awards raised more than $180,000; The George
- Successful recruitment efforts have augmented our physician volunteer
network to 560 specialty physicians, resulting in additional areas of available
Trotter Award was established in 2012 to honor George S. Trotter, MD,
specialty care to meet the needs of our patients
founder of We Care and to create an annual medium to recognize future
significant volunteers
- With the addition of independent diagnostic testing centers the demand
- J. Wayne and Delores Barr Weaver Advised Fund supports prevention of
for hospital imaging services has decreased
breast and colon cancers
- Participation by all six Northeast Florida health systems – Baptist Health,
- Established the Young Professional Advisory Committee and held the first
Brooks Health System, Mayo Clinic, Memorial Hospital, St. Vincent’s
HealthCare, and the University of Florida Health at Jacksonville –
George S. Trotter, MD
which includes nine hospitals
event, Martinis in the Park
J. Wayne and Delores Barr Weaver
- Expansion of Behavioral Health services including psychiatry, counseling
funding for 2013-2014; provides funding for staff who work with patients,
and medication
patient medical expenses, primary care clinic support, and outcomes
measurement
- The recruitment of more medical oncology specialists has expanded the availability of comprehensive
cancer treatment, so far 90 patients have been treated in the last 18 months
- 10,000 encounters of specialty service during 2011 and 2012
- United Way of Northeast Florida: New funding in 2011-2012, renewed
- Jessie Ball duPont Foundation along with Baptist Health, UF Health at Jacksonville and St. Vincent’s
Healthcare: Funding for the newly-created position of Director of Development
- Florida Blue Foundation IMPACT Grant: Grant funding for a full-time case manager for chronic disease
Collaboration
- Jacksonville University School of Nursing: Expanded partnership
management and behavioral health management at Beaches Community Healthcare – A Sulzbacher Clinic
and Mission House Medical Clinic
enables ARNP students and their nurse educators to volunteer for clinics
Organizational Growth
- University of North Florida: A commissioned study with UNF is
- Developing electronic referral system for easier transfer of patient
resulting in outcome measurement protocols for We Care, enabling
information between clinics and the We Care network
our organization to measure the impact of our specialty services on
- Expanded to increase specialty service visits beyond 10,000
the quality of life of our patients
United Way of Northeast Florida and
We Care Strategic Development Council
- Catholic Charities and Jewish Family and Community Services:
- Organizing for sustainability, including the new Director of Development
This partnership provides social and economic support services
position
such as funds for rent and a food bank for our most vulnerable patients
- Relocation of office for expanded space where patients can also receive
- Volunteers in Medicine: Increased relationship to share specialty services
navigation support
- Vision is Priceless: Eye care services for adults including screening and glasses
Sister DeSales Wisniewski
WC-13-001 We Care Annual Report 7.26_Layout 1 7/31/13 10:22 AM Page 13
Patients. Providers. Philanthropy.
Governance
Board of Directors
Executive Committee
Future Plans
In February 2013, the Board of Directors came
Valerie Callahan
Vice President
Kathy Harris
Daniel Lestage, MD
Medical Director
Tra’Chella Johnson Foy, MD
We Care’s core strategy - increase and build
Sharon Basile, PharmD
President
Todd Sack, MD
together to develop a three-year strategic plan
(2013 to 2015). The resulting plan identified
Advisors
Leonardo del Rosario, MD
Paul Risner, Esquire
Ann Trotter
Volunteer Clinic Partners
specialty care by continuing to grow volunteer
Treasurer
John Giehrl, CPA
physicians’ donated services.
Secretary
Darrin Finley
Additional goals include supporting growth, capacity and financial
resources to provide primary care access for uninsured adults, and to
Beaches Community Healthcare – A Sulzbacher Clinic
Christ the King Medical Clinic
City Rescue Mission
Healing Hands Medical & Dental Ministry
deepen those inter-organizational relationships that offer a network of
access to care.
We Care will also continue to evaluate and strengthen the role of the nurse
case manager in improving chronic disease and behavioral health management.
At-Large
Michael Korn, Esquire
I. M. Sulzbacher Health Center
Scot Ackerman, MD
Mission House Medical Clinic
Alan Berger, MD
Beverly Cheveallier, MS
Deborah DeAngelo
Legacy of Care Health Center, Inc.
MuslimCare Clinic
River City Health Clinic
St. Vincent’s Mobile Health Outreach Ministry
Trinity Rescue Mission
Volunteers in Medicine
Randy Kammer, Esquire
Wally Lee
Stanton Longenecker, MD
T. Ray Lowe, R.Ph
2013 We Care Staff
Patient Coordinator
Administrative Coordinator
Patient Coordinator
Moody Chisholm
Assistant Coordinator
Francis Ong, MD
Dennette Moore
Freddie Webster, RN
Phil Perry, MD, MBA
Program Assistant
Director of Patient Services
Sue Nussbaum, MD, MBA
Courtney Weatherby
Executive Director
Director of Development
Jamie Pearl
Specialty Case Manager
Douglas Baer
David Moomaw, MD
Case Manager
Juanita Bryan
CEO, UF Health at Jacksonville
President & CEO, Brooks Health System
Jacqueline Rivera-Rodriguez
Sandra D. Brown
Russell E. Armistead, MBA
C.B. McIntosh, MD
Tina Crooks, RN
Miridam Andujor
Strategic Development Council
Patricia Schroeder, MD
Edward Sim
President & CEO, St. Vincent’s HealthCare
A. Hugh Greene, FACHE
President & CEO, Baptist Health
Jim O’ Loughlin
President & CEO, Memorial Hospital
William C. Rupp, MD
CEO, Mayo Clinic in Florida
WC-13-001 We Care Annual Report 7.26_Layout 1 7/31/13 10:22 AM Page 15
Stewardship
Patients. Providers. Philanthropy.
2011-2013 We Care Donors (October 1, 2011 – June 30, 2013)
2012 Financials (Audited year-end September 30, 2012)
Fundraising Grants Interest
$66,597 $40,179 $709
$100,000 and up
$600 to $1,599
J. Wayne and Delores
Barr Weaver Advised
Fund*
United Way of Northeast
Florida*
Availity, LLC
Dr. James and Mrs.
Mary Burt*
Stephen Busey, Esq.
Sue and Jerry Dorsch
Duval County Medical
Society Alliance
First Coast
Cardiovascular Institute*
Dr. Lawrence and Mrs.
Phyllis Goldberg*
Haven Hospice
Hunter & Associates*
Life Planning Partners*
Mike and Julie McKenny
Dr. David and Mrs.
Jeanne Moomaw*
Drs. Michael and Sue
Nussbaum*
Dr. Francis and Mrs.
Carmencita Ong*
Dr. Phil Perry*
Rayonier
Riverpoint Behavioral
Health
The LBA Group
Unitarian Universalist
Church
Shirley Weinstein*
$50,000 to $99,999
Baptist Health*
Contributions
$297,970
$21,000 to $49,999
Total Revenue
& Support:
In-Kind Revenue
$16,015,451
City of Jacksonville
Public Service Grant
Jessie Ball duPont
Foundation
Riverside Hospital
Foundation*
Sontag Foundation*
$5,000 to $20,999
$16,420,906
Management Fundraising
$40,915
$55,406
Change in
Net Assets:
$46,860
Program Services
$262,274
Dr. Scot and Mrs.
Alexandra Ackerman*
Acosta Sales & Marketing
Akerman Senterfitt, LLP
Brooks Rehabilitation*
Community Nutcracker*
DuBow Family
Foundation*
FIS Foundation
Florida Blue Foundation*
Martin Gottlieb &
Associates
Mayo Foundation for
Medical Education &
Research*
PGA Red Coats
Rayonier
St. Vincent’s HealthCare
The Jacksonville Bank*
$1,600 to $4,999
Total
Expenditures:
In-Kind Expenses
$16,015,451
$16,374,046
A 40:1 return on investment, a small budget leverages more than $16 million of donated services.
Beson 4 Media Group
Borland-Groover Clinic*
Community Hospice of
Northeast Florida*
David A. Stein Charitable
Trust
Duval County Medical
Society* (funds given
individually by
physicians)
Haskell*
Medtronic Surgical
Technologies*
Sherry Murray*
Pulmonary & Critical
Care Associates*
Stein Mart*
Dr. Joseph and Mrs.
Kathleen Utz
$300 to $599
Academy of Medicine of
Jacksonville, FL, Inc.
American Home Therapy
Anonymous Donor
Arthritis & Osteoporosis
Treatment Center
Sharon Basile, PharmD
Baymeadows MRI
Dr. Alan and
Mrs. Mary Berger*
John Breen
Charles and Beverly
Cheveallier*
Davolis’ Food Company*
John W. Giehrl, CPA,
Dixon Hughes Goodman
LLP*
Harden & Associates
Randy Meg Kammer and
Jeffry Wollitz
Korn and Zehmer
Professional Association*
Dr. Daniel and Mrs. Helen
Lestage*
T.R. Lowe, RPh, CPh*
Marco Ophthalmic
Dr. Charles B. and Mrs.
Anne G. McIntosh*
Platinum Cuts*
Dr. Kerry and Mrs.
Judy Romesburg
Drs. Todd L. Sack and
Barbara L. Sharp*
Robert T. Shircliff*
State Farm Companies
on behalf of Deborah
DeAngelo*
Titan Emergency Group
Dr. George and Mrs.
Ann Trotter*
Vitas Hospice Services,
LLC
Dr. Larry and Mrs.
Stacie Wilf
Michael and Kay
Zambetti*
Up to $299
Dr. Mark Abramson
Dr. Neil Abramson
Jim and Katie Adkins
Laurence and
Caren Appel
Shachie Aranke
Halimeh Barrie
Kenneth Barton
William Barton
Marilyn Bruce
Shepard and Mary Ann
Bryan
Dr. Carl Burak
Valerie B. Callahan
Alice V. Cassada
Dr. G. Edwin Chisholm
William Clarke
Dr. Dennis Cookro
Darren Finley
Malcolm T. Foster, Jr., MD,
MACP
Dr. Jeffrey and Mrs. Doris
Goldstein*
Mark and Nancy Green
George Hahn
Samuel Jacobson and
Jack Slaughter
Donald and Kay Johnson
Erica Jolles
Dr. Robert and Mrs. Joyce
Arezo Karmand
Dr. Andrew and Mrs.
Karen Kaunitz*
Dr. and Mrs. Andrew
Kerwin
Glenn Knox, MD
Ann H. Lambert
James and Jennifer
Lawlor
Sabrina Mail
* Indicates donors who have contributed more than once during 2011-2013.
Caroline Marks
Dennis and Laurie
McDonagh
Jennifer S. Meehan
Kent Motes*
Dr. Marc Notrica
Dr. Rajesh and Mrs.
Sharda Patel
Candy and Mark Paulus
Dr. Gary and Mrs. Nancy
Perlman*
Charles Perniciaro
Dr. Tom and Mrs.
Ruby Peters
Dr. Kevin Peterson
PGA Birdies for Charity
Stephen G. Prom
Dr. Ronald and Mrs.
Tamara Renaurt
Ellen Rosner
Dr. Joseph Sabato, Jr.
Dr. Frank and Mrs.
Kim Sanchez
Dr. Frank C. Schwalbe, Jr.
Joseph and Susan Stepp
Dr. Joseph and Mrs.
Jean Tepas
Michael Vatter
Thomas and Lynn
Watson
Dr. H. Warner and Mrs.
Sharon Webb
Pastor Anthony and Mrs.
Freddie Webster*
Dr. Albert and Mrs. Linda
Wilkinson, Jr.
Craig Wilson*
Stephen G. Prom
Memorial Fund,
2013 Donors
Michael A. and Joan
Kenny Altes
Akerman Senterfitt, LLP
Martha Barrett
Mary Francis Blalock
Jason Bovis
Brian and Susan Brattebo
Brooks Health System
Maria Carantaz
Moody Chisholm, Jr. and
Natali Chisholm
Guy Cuddihee
Barry and Mary Lou Davis
Kirk and Eileen Davis
T.R. Donnelly, Jr.
Mary Louise Eshelman
Aline Ezquerra
Friends of United Way of
Northeast Florida
William C. Gentry
Harold Gilreath, Jr.
Hugh and Susan Greene
Elizabeth Hodge
Jacksonville Bar
Association
Randy Meg Kammer
Lorraine Katterhenry
Scott and Tonia
Kimbrough
Gregory Limoncelli
Dr. R. Stephen Lucie
John Macdonald
Bobbi Nord
David and Gail Otero
Sean Peterson
Bruce Platt
Them and Keith Rutter
Drs. Todd Sack and
Barbara Sharp
Lawrence Sellers, Jr.
Heather Ann Solanka
Julia Suddath
Richard Suddath
John and Carol Stokes
Swindell, Bohn, Durden
& Phillips, PL
Leslie Turner
In Kind Gifts
AB-Brewmaster, Steve
Foppee & Gary Parker*
Akerman Senterfitt, LLP*
Beson 4 Media Group
Coca-Cola
Duval County Medical
Society*
The Florida Department of
Health in Duval County*
The Florida Times-Union*
Friends of Dr. George
S. Trotter
Gillis Way LLP, Timothy
H. Gillis, Esquire
Dr. Jeffrey & Mrs.
Kathy Harris*
Jacksonville University –
Communications Program
Pepsi Beverages Company
Riverside Liquors and
Village Wine Shop*
Ryan and Marks Attorney
LLP
Dr. Patricia Schroeder*
Stein Mart
Carol Stokes*
WEJZ Lite 96.1
Wingard Creative
WC-13-001 We Care Annual Report 7.26_Layout 1 7/31/13 10:14 AM Page 1
www.wecarejacksonville.org
We Care Jacksonville, Inc.
4080 Woodcock Drive
2400 Building, Suite 130
Jacksonville, FL 32207
904-674-6450
2013 Report to the Community