July - CaptionCall

The CaptionCall PROVIDER
For Hearing-Care Professionals
JULY 2016
Earn CEU Credit
CaptionCall is pleased to announce that we’ve
partnered with www.audiologyonline.com to present a
new CEU course: Captioned Telephone Service 101.
People with hearing loss are at a distinct disadvantage
compared to people with normal hearing when
communicating on the telephone. This course
discusses eligibility requirements for patients to
receive a captioning telephone from CaptionCall.
Course Learning Outcomes:
• Participants will be able to identify eligibility requirements from the FCC to
receive a captioning phone.
• Participants will be able to demonstrate the functionality of the CaptionCall
phone, CaptionCall Mobile and CaptionCall service.
• Participants will be able to discuss how to submit a Professional
Certification Form.
Sound Business!
Write a vision statement for your
practice. An ideal vision statement
highlights what your practice seeks to
achieve in the future. To write a vision
statement, identify your practice’s core
values and problems you hope to solve
over the next few years. Ask yourself
what success will look like based on
these two things. This answer should
shape your vision statement.
A vision statement should be concise,
no longer than a few sentences. It is for
your team and culture, not for selling
a specific product or service. Once
written, display it prominently on your
website and other practice literature.
For more info, or to sign up, go to http://www.audiologyonline.com/audiology-ceus/
course/captioned-telephone-service-101-27624
Feature Focus
CaptionCall has a built-in Phonebook that can be accessed by pressing the icon in
the upper left-hand corner of the CaptionCall touchscreen. Phonebook lets you
save contacts on your phone for easy dialing. You can save multiple numbers for
each contact and use the CaptionCall online service to assign a photo or image for
each contact. Our local Trainers can help with this during installation.
To read more, visit Marketing Profs article
“Customer Relationships – Eight Tips for
Running a Customer-Friendly Business”
and “What Is a Vision Statement?” found at
Businessnewsdaily.com
Our red-carpet service includes:
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•
•
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Free delivery
Free installation
Free hands-on training
Ongoing customer support
Just one more reason why you
should choose CaptionCall.
If your patients call you for help with their CaptionCall phone, you can tell them the
CaptionCall Customer Support number is saved in their Phonebook!
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JULY 2016
The CaptionCall PROVIDER
Marketing Toolkit
CaptionCall has dozens of art files (PDF or JPEG files) available for you to use as needed on your website or in ads, newsletters,
e-blasts, invitations, etc., to introduce the free CaptionCall offer to your patients. If you are interested in what’s shown here, or
would like to explore additional options, speak with your local Specialist, or contact Suzanne at [email protected].
‘I’ll never forget my first install.’
Chris Herbein is an Outreach Manager for TX, OK, LA, AR and MS. Chris comes to CaptionCall after
spending 5 years in business development for a hearing aid buying group. His expertise in working
with private practice owners in the field of audiology has allowed him to be successful in providing
hearing-health professionals with a more complete hearing healthcare solution for their patients.
“I love being able to make a difference for my providers and their patients. The service that we
provide at CaptionCall truly changes people’s lives and there is no better feeling in the world than
being able to reconnect our customers with their loved ones.”
Chris Herbein—Outreach Manager
“I will never forget my first install. The joy that we were able provide for this customer when he made
his first phone call moved everyone in the room to tears. To be able to experience that emotion is
truly rewarding and that is why I do what I do.”
Rave Reviews
Ordering Made Easy
“We have enjoyed using CaptionCall over the past few years. It has helped our
practice generate interest in our products, helped to create additional hearing
screenings, and has resulted in increased revenue for our business.
It only takes a minute to order
a free CaptionCall phone
for your eligible patients:
“Perhaps the most important story
to be told is that we have used
the CaptionCall phone to help
numerous patients in our practice to
communicate with their family, friends,
doctors and loved ones.
• Complete and sign the
Professional Certification Form
“Most recently we took the phone with us
to display at a health fair. We attribute
10 screenings to the fact that we were
featuring CaptionCall at our table.”
We take it from there!
Avada Audiology & Hearing in Raleigh, NC
• Fax the completed form to
1-888-778-5838 or email it to
[email protected]
The form is available online, in hardcopy form or in the CaptionCall
module for Noah 4.
For questions or comments, you may contact your local CaptionCall representative or contact Customer Support toll-free at 1-877-557-2227 or at
[email protected]. Monday – Friday, 7:00 a.m. to 8:00 p.m. MT, Saturday – Sunday, 8:00 a.m. to 5:00 p.m. MT. Closed holidays.
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