Kaseya Use Case Guide

Transcription

Intel® vPro™ Technology
Common-Use Guide
For the Kaseya IT Automation Platform*
Introduction
Common Uses for the Kaseya IT Automation Framework and Intel vPro Technology1
Intel® Core™ vPro™ processors extend the management capabilities of the Kaseya IT
Automation Framework*, which enables enhanced discovery, analysis, and monitoring of PCs
and laptops, even in powered-off states. These extended remote-management capabilities
can help increase IT department efficiency and reduce support and power costs.
This paper illustrates how to use the Kaseya IT Automation Framework and PCs equipped
with Intel® vPro™ technology in several common management scenarios, which shows how IT
professionals can lower administrative costs and increase the level of service they offer.
WHITE PAPER
Intel® vPro™ Technology
Kaseya IT Automation Platform*
Setup and Assumptions
Software
Kaseya IT Automation Framework*
Hardware
At least one PC or laptop built with an Intel® Core™ vPro™
processor
Basic assumptions
1.
You have activated Intel® vPro™ technology and Intel®
Active Management Technology (Intel® AMT) on your PCs by
configuring the Management Engine BIOS extension (MEBx).2
2.
You have installed and configured the Kaseya server and
optional modules, such as the Desktop Policy Module, for
your environment.3
3.
You have installed the Kaseya agent on the monitored PCs.4
4.
You can successfully log on to the Kaseya server through the
browser-based Kaseya Virtual System Administrator (VSA)
console.
5.
You have enabled cookies and JavaScript in your web
browser.
Common Uses Covered in This Guide
•Improve PC discovery with Intel vPro technology
•Optimize PC maintenance and management
•Troubleshoot client systems using Kaseya KVMView, remote ISO boot, and boot to BIOS
White Paper: Intel® vPro™ Technology Common-Use Guide for the Kaseya IT Automation Platform*
Table Of Contents
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Setup and Assumptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Common Uses Covered in This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Use Case 1: Improve PC Discovery with Intel vPro Technology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Initial and Ongoing Client System Enumeration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Initial and Ongoing System Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Use Case 2: Optimize PC Maintenance and Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Green Computing Scenario: Automated Mass Power On and Power Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Install Patches and Software After Hours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Deploy Applications Using the Kaseya Application Deployment Wizard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Use Case 3: Troubleshoot Client Systems with Kaseya KVMView, Remote ISO Boot, and Boot to BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Access a Remote PC with Kaseya KVMView. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Boot a Remote PC from an ISO Image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Boot to a Remote PC’s BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Work with Users to Diagnose and Repair Their PCs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Related Links. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2
Use Case 1: Improve PC Discovery with Intel vPro Technology
Intel vPro technology makes it possible to detect powered-off PCs, which allows for the most comprehensive remote view of devices
on the network. In addition to providing visibility for powered-off PCs, Intel vPro technology helps prevent unauthorized access to
your PCs with strong password protection. With secure, always-available access to network PCs, you can discover your network PCs
faster and more accurately, which helps you provide higher levels of service with more efficient resource allocation. This can result in
fewer onsite visits and lower IT costs.
Kaseya provides a complete, integrated IT solution to centrally monitor and manage IT infrastructure from a single, web-based
platform.
Initial and Ongoing Client System Enumeration
IT departments commonly need to create and maintain an
inventory of PCs. Whether it is the initial inventory for a new
user to establish a baseline, or a regular monthly inventory to
track changes, getting an accurate count of PCs is a central
component of IT management.
When combined with Intel vPro technology, Kaseya can monitor
the availability of virtually any networked PC, whether it is
powered on or not. The ability to monitor both powered-up
and powered-off PCs helps ensure inventory accuracy while
minimizing onsite visits. This remote discovery means that more
frequent inventory assessments are possible without increased
costs. The end result is higher levels of service at a lower cost.
This use case walks you through the steps required to discover
PCs, both initially and on an ongoing basis, using the Kaseya
Virtual System Administrator (VSA) console and PCs equipped
with Intel vPro technology.
Step 1: Discover PCs Equipped with Intel vPro Technology
The LAN Watch feature in Kaseya VSA uses an existing Kaseya
agent installed on a managed machine to scan that machine’s
network for new devices. LAN Watch looks specifically for
devices that users or administrators have connected to the
LAN since the last time LAN Watch ran. These new devices can
be workstations and servers without agents, Simple Network
Management Protocol (SNMP) devices, and devices with Intel
vPro enabled. Optionally, Kaseya VSA can send an alert when
LAN Watch discovers any new device.
Figure 1: LAN Watch
3
To schedule a LAN Watch scan:
To create a new Machine Summary report:
1.
1.
Log on to the Kaseya VSA console.
Expand the Kaseya VSA console navigation panel, and then
click Info Center.
2. Expand the Kaseya VSA console navigation panel (on the
left), and then click Agent.
2. Under Reporting, click Reports.
3. Under LAN Discovery, click LAN Watch.
3. In the center selector panel, click myReports.
4. In the center selector panel, choose a device from the list of
existing machine IDs from which you want to run the LAN
Watch. After you have selected the machine, the IP address
range for the machine’s LAN automatically appears in the
Scan IP Range fields.
4. To create a new Machine Summary report, click New
Report.
5. Select the Enable vPro checkbox. Enter the username and
password you used to configure and activate Intel vPro
technology on the PCs in the Username, Password, and
Confirm password fields.
6. Click Schedule.
7.
6. On the General tab, select the various output and message
options you want to include in the report.
7.
On the Report Parameters tab, select the information you
want to appear in the report.
8. Click Save.
In the Scheduler, select the Recurrence interval. By default,
the LAN Watch is set to run only at the current time.
9. In the selector panel, under the myReports folder, click the
Machine Summary report.
Note: You can use this window to configure LAN Watch
to run on this device at regularly scheduled intervals of
minutes, hours, days, weeks, or months. You can also set an
exclusion time frame, and whether you want your scan to
skip powered-off devices, or turn powered-off devices on.
10. Click Run Now. Alternately, you can click Schedule Report
and set a schedule.
8. Click Submit.
9. After the LAN Watch scan finishes, you can view the
discovered devices. In the expanded LAN Discovery section
of the navigation panel, click View LAN.
10. In the selector panel, click the device that you used to run
the LAN Watch. The resulting list will show all the devices
discovered by LAN Watch.
Step 2: Create and View the Detailed Asset Report
In addition to a basic list of discovered PCs, you can use Kaseya
to create a number of useful asset reports. To get a detailed
inventory that includes information from PCs with Intel vPro
technology enabled, you can use the Machine Summary report.
This reports page produces a detailed report for each machine
ID matching the machine ID/group ID filter. You can use the
Machine Summary report to generate comprehensive reports
for individual devices. Kaseya VSA provides separate Add and
Remove selection windows for system data and application
data to include in the Machine Summary report. The Machine
Summary page, in the Audit section of the Kaseya VSA, displays
similar information.
4
5. Select your desired report template, and then click Next.
For this use case, we’ll select Audit and Machine Summary.
11. In the Run Now screen, select any additional parameters,
such as Organization or Machine Group, and then click
Submit.
Note: After Kaseya generates the report, the report
appears in a separate window.
Initial and Ongoing System Analysis
IT professionals must regularly monitor computer system
attributes such as processor, memory, video card, and other
hardware details. This monitoring can also include software
specifics, such as operating system type, version, and patch
level, and installed software applications like antivirus software
and Microsoft Office* suites.
A common challenge faced by IT professionals is keeping this
asset information up-to-date, as daily computer system usage
and administration invariably leads to changes. With Intel vPro
technology, Kaseya helps IT professionals gather computer asset
information with real-time accuracy, even for PCs in low-power
and powered-off states. By continually monitoring these assets
in real-time, an IT professional can increase the number of firstcall resolutions. Furthermore, when an onsite visit is necessary,
high-quality asset monitoring can reduce the cost of the visit by
giving the technician complete and accurate information about
the problem systems.
This use case walks you through the steps required to gather
such up-to-the-minute information from PCs monitored with
Kaseya. It assumes that you have discovered and imported PCs
by following the steps in section 1.1.
Step 1: View a PC’s Asset Details
1.
2. Expand the navigation panel, and then click Audit.
3. Under View Individual Data, click Machine Summary.
4. In the selector panel, select the machine group that
contains the PC you want to view.
5. In the selector panel, click the machine name of the PC for
which you want to view detailed asset information.
Note: Detailed information about this PC is summarized on
the Summary tab. You can view even more detail by clicking
any of the other tabs along the top of the panel.
End of Use Case 1
Use Case 2: Optimize PC Maintenance and
Management
The remote power-on functionality of Intel vPro technology
and the Windows shutdown capability of the Kaseya VSA help
IT professionals ensure that patches and updates are applied
to all PCs in the network regardless of power state, and that
tasks requiring a reboot are completed and confirmed—all
from remote locations, without an onsite visit. This helps IT
personnel improve service and security levels with wider patch
deployment. It also opens up new services that IT professionals
can provide, such as power management, and makes tasks that
previously required an onsite visit possible remotely, such as
applying firmware updates.
Green Computing Scenario: Automated Mass Power On and
Power Off
Saving money and reducing environmental impact through
reduced power consumption is an increasingly important goal
for many organizations. By utilizing Intel vPro technology, the
Kaseya IT Automation Framework can help organizations trim
unnecessary power consumption from PC operations.
Intel vPro technology helps Kaseya remotely power on PCs on
the managed network. The ability to initiate and schedule a
mass power on using Intel vPro technology lets IT professionals
reduce infrastructure power costs. IT can schedule a mass
shutdown in the evening after all users have left, and then
schedule a mass power-on the following morning using Intel vPro
technology before users arrive.
In the following use case, we’ll walk through the steps required
to schedule an automatic shutdown of PCs at the end of the
work day, and then schedule the automatic power-on of PCs
before users get to their desktops in the morning.
Note: If the managed PCs are behind a firewall from the Kaseya
VSA, you must configure a machine as an Intel vPro proxy. See
the Kaseya help documentation for details on configuring an
Intel vPro proxy.
Figure 2: vPro Management
5
Step 1: Determine Which PCs Have Intel AMT Enabled
Step 3: Schedule PCs to Power On
1.
1.
2. Expand the navigation panel, and then click Desktop Policy
and Migration.
3. Under vPro, click vPro Management.
4. From the Machine Group drop-down list, select the
machine group to which you want to apply the shutdown
policy.
5. In the resulting list of devices, select the checkboxes next
to the devices that you want to scan for Intel AMT.
machine group to which you want to apply the power-on
policy.
to the Intel AMT–enabled devices that you want to power
on.
Note: You can select the Machine ID check box to select all
of the devices in the list.
6. From the vPro Actions drop-down list, select Detect vPro.
Once the scan completes, the Intel AMT version number and
activation status for each device appears in the AMT Version
and Enabled columns next to each machine name.
Step 2: Schedule PCs to Shut Down
1.
Expand the navigation panel, and then click Desktop Policy
and Migration.
policy.
to the devices that you want to shut down.
5. From the Power Management drop-down list, select
Schedule Windows Shutdown.
Note: You can immediately shut down all of the selected
machines by selecting Windows Shutdown from the Power
Management drop-down list.
6. In the Scheduler window’s Recurrence list, select how
often you want the task to occur.
7.
In the Daily Schedule Options pane, set the Run at,
Distribution window, and Every scheduling options.
8. In the Start/End pane, set the Starting on value to the
date you want, and then set the Ending after value to No
end date. This ensures that the shutdown task regularly
occurs at the scheduled interval.
9. Click Submit.
6
and Migration.
Schedule Power Up.
Note: You can immediately power-on all of the selected
machines by selecting Power Up from the Power
Management drop-down list.
7.
date you want, and then set the Ending after value to No
end date. This ensures that the power-on task regularly
occurs at the scheduled interval.
9. Click Submit.
Install Patches and Software After Hours
IT professionals often must deploy patches and software
packages to PCs on the network after hours so that users are
not interrupted. In this scenario, powered-off PCs can keep
software and patch installations from occurring. By taking
advantage of the Intel vPro technology power-on capability,
Kaseya lets IT professionals remove this obstacle from software
patches and installation tasks, helping to ensure that the tasks
complete the first time. This reduces overhead costs and
increases user satisfaction.
This use case walks you through the steps required to deploy a
patch to all the PCs on a network, including those PCs that are
powered off.
Step 1: Power On PCs
1.
and Migration.
machine group to which you want to power on.
5. In the resulting list of devices, select the checkbox next to
the Intel AMT–enabled devices that you want to power on.
policy.
to the devices that you want to shut down.
Schedule Windows Shutdown.
Note: You can immediately shut down all of the selected
machines by selecting Windows Shutdown from the
Power Management drop-down list.
Power Up.
Step 2: Deploy Updates
1.
Expand the navigation panel, and then click Patch
Management.
7.
3. In the selector panel’s Machine Group drop-down list,
select the group that contains the PC you want to update.
date you want, and then set the Ending after value to
No end date. This ensures that the shutdown task occurs
regularly at the scheduled interval.
4. Click the machine name of the PC you want to update.
9. Click Submit.
2. Under Manage Updates, click Machine Update.
Note: After you perform the use case described in section
2.2, the scheduled shutdown event overrides the scheduled
shutdown event described in section 2.1. You will have to
reschedule the power down event described in section 2.1
in order to maintain the green computing scenario.
Note: If the PC you want to update does not appear as a
link, you must run an initial patch scan on the PC.
5. Select the check boxes next to the updates you want to
apply to the PC.
6. Click Schedule.
7.
Set the time you want the update to run using the Run at,
On, and Distribution Window fields.
8. In the Execution Options pane, optionally select the Skip if
offline and Power up if offline checkboxes.
9. If you want to exclude a specific range of time from the
schedule, select the Exclude the following time range
checkbox, and then enter the time values in the From and
Through fields.
10. Click Submit.
Deploy Applications Using the Kaseya Application
Deployment Wizard
In addition to installing updates, IT professionals often must
deploy applications after hours. Kaseya VSA, combined with
Intel vPro technology, helps IT professionals remotely power
on devices so that they are available for automated application
installation.
This use case walks you through the steps required to deploy
an application to PCs in a network, including those that are
powered off.
The scheduled update status appears as “Pending” in the update
list.
Step 1: Power On PCs
Step 3: Schedule PCs to Shut Down after Updates Complete
and Migration.
1.
and Migration.
1.
7
machine group which contains the PCs you want to power
on.
5. In the list of devices, select the checkbox next to the Intel
AMT–enabled devices that you want to power on.
Power Up.
Step 2: Create and Deploy an Installation Package
1.
Expand the navigation panel, and then click Agent
Procedures.
2. Under Installer Wizards, click Application Deploy.
3. In the Application Deployment Wizard, select either Send
the installer from the KServer to the remote machine
and execute it locally or Execute the installer from a file
share on the same LAN as the remote machine.
Note: This option specifies whether the Application
Deploy wizard sends the application installer from the
Kaseya VSA server to the remote machine and executes
it locally, or executes the installer from a file share on the
same LAN as the remote machine. Note that pushing the
application installation file to each machine from the VSA
can be bandwidth intensive. If you are installing to multiple
machines on a LAN, no internet bandwidth is used to push
out the application installation file. Each machine on the
LAN can execute the application installation file directly
from a common file share.
4. Select the application install file, or specify the UNC path
to the installer stored on the same LAN as the remote
machine.
a. If you selected Send the installer from the VSA server
to the remote machine and execute it locally, the
installer file must be uploaded to the VSA server. In the
list, select the file. If the installer file does not appear in
the list, it is not on the VSA server.
b. If you selected Execute the installer from a file share
on the same LAN as the remote machine, the installer
file must be on the remote file share before running the
application deploy script. The specified path to the file
must be in UNC format such as \\computername\share\
setupfile.exe.
5. The wizard needs to know what kind of installer your
software vendor used to create the install package. From
the What kind of installer is this drop-down list, select
the appropriate entry and specify any command-line
parameters in the Specify command line text box.
6. Click Next.
7.
For InstallShield installers, specify the path to the
InstallShield Silent Setup file, and then click Next.
8. Enter a name for the agent procedure in the Name the
agent procedure to deploy this application text box.
9. Select the Reboot the machine after installing the
application checkbox.
10. Click Create. The Kaseya VSA creates the installation
package.
11. Expand Managed Procedures in the navigation panel, and
then click Schedule/Create.
12. In the selector panel, click the installation package name.
13. In the data panel, select the checkboxes next to the
machines in the Machine ID list that you want to run
installation script on.
14. You can schedule the script to run at a specific time and
date by clicking the Schedule Procedure button, or run the
installation script now by clicking the Run Now button.
You can view the status of the package installation. Under
Manage Procedures, click Agent Procedure Status, and then
click the machine ID link of the device.
Step 3: Schedule PCs to Shut Down after Applications Install
1.
and Migration.
machine group that contains the PCs you want to shut
down.
4. In the list of PCs, select the checkboxes next to the PCs
that you want to shut down.
Windows Shutdown.
Note: You can schedule the device to shut down at a later
time by selecting Schedule Windows Shutdown from the
Power Management drop-down list.
End of Use Case 2
8
Use Case 3: Troubleshoot Client Systems with Kaseya
KVMView, Remote ISO Boot, and Boot to BIOS
Intel vPro technology and Kaseya VSA provide powerful remote
diagnostic and repair capabilities that help IT professionals
resolve more customer-support issues remotely, even for
computers that are powered off or in low-power states. IT
personnel can use Intel AMT KVM to remotely interact with
the user’s PC, remotely boot utility-disc ISO images on an Intel
AMT–enabled PC to remotely diagnose and troubleshoot issues,
and boot a PC to the BIOS to modify BIOS settings. These
remote diagnostic and troubleshooting tools help users return
to productivity as quickly as possible while reducing IT support
costs.
Access a Remote PC with Kaseya KVMView
Diagnosis and repair can be a complex, time-consuming process
without clear information and understanding of the problem.
With Intel vPro technology and Kaseya VSA, IT personnel can
take control of PCs even if the PC’s operating system is in a
damaged or unresponsive state, which maximizes productivity
while simplifying remote-machine diagnosis.
To access a remote PC:
1.
and Migration.
machine group that contains the PC you want to access.
Boot a Remote PC from an ISO Image
IT professionals often need to repair a damaged PC using a
utility CD, DVD, or other external boot device. This need arises
when problems with the PC’s operating system or a hardware
problem, such as a failed hard drive, prevent the PC from
booting. Intel vPro technology and Kaseya VSA help you boot an
unresponsive system from a utility-disc ISO image and provide
remote KVM capabilities to troubleshoot problems.
In this use case, the user’s PC is infected with malware and no
longer will boot. We will upload a Windows 7 repair-disc ISO
image to Kaseya VSA, boot the system from the repair-disc ISO
image, and then use Kaseya KVMView to restore the system
to an uninfected restore point. If your PCs are located behind a
firewall from Kaseya VSA, this procedure assumes that you have
configured an Intel vPro proxy behind the firewall.
Step 1: Upload a Utility-Disc ISO Image to Kaseya VSA
You must first upload a utility-disc ISO image to Kaseya VSA.
This ISO image can be used with the Intel AMT remote ISO boot
functionality to boot a PC whose operating system or hardware
prevent it from starting normally.
To upload the ISO image:
1.
and Migration.
machine group that contains the PC you want to boot.
5. Click the gear icon next to the PC you want to access, and
then click vPro Remote Control.
5. Click Advanced, and then click Manage ISOs.
6. In the Launch Application dialog box, select Kaseya
KVMView, and then click OK.
7.
a. If you are not using an Intel vPro SSL certificate to
authenticate, in the KVMView window, enter the User
Consent Code that displays on the remote PC’s screen.
If you are accessing the PC remotely, the PC’s user will
need to relay this number to you.
The contents of the remote PC’s screen appear in the KVMView
window, which lets you control the PC using your keyboard and
mouse.
6. In the Manage ISO Files dialog box, click Add ISO.
Click Browse, and then navigate to the location of the
utility-disc ISO image.
8. Select the utility-disc ISO image, and then click Open.
9. Enter a description in the Description field, and then click
Add ISO.
Note: If the Intel AMT–enabled PC is behind a firewall, you
must make the ISO image available on the Intel vPro proxy.
9
Step 2: Boot the PC from the Utility-Disc ISO Image
4. Click System Restore.
Warning: When booting from an ISO disc image with the Intel
AMT–enabled PC powered on, Kaseya VSA resets the PC. This
action can damage the PC’s operating system if the operating
system is still running.
5. In the System Restore wizard, click Next.
To boot the PC from the ISO image:
8. Once System Restore finishes, click Restart.
1.
9. In the KVMView window, click File, and then click Exit.
If the PC’s operating system is running, select the check box
next to the Intel AMT–enabled PC you want to boot from an
ISO image.
2. Click Power Management, and then click Windows
Shutdown.
6. Select a restore point, and then click Next.
7.
Click Finish, and then click Yes.
10. In the dialog box, click Yes, and then click Yes again to
disconnect the Windows 7 repair-disc ISO image.
Boot to a Remote PC’s BIOS
4. Select the ISO image to boot, and then click Boot from ISO.
In addition to repairing damaged PCs, IT professionals might
need to change settings in a PC’s BIOS. These settings can
include modifying the PC’s boot device order, or enabling
features such as Intel® Virtualization Technology (Intel® VT).
This use case walks you through shutting down the PC, and then
booting the PC into the BIOS.
3. Click the gear icon next to the Intel AMT–enabled PC, and
then click Boot from ISO.
Step 1: Shut Down the PC
b. In Kaseya VSA, click I’ve Authenticated.
6. If the PC is powered off, in Kaseya VSA, select the check
box next to the Intel AMT–enabled PC.
7.
Click Power Management, and then click Power Up.
After a few moments, the PC powers on and boots from the ISO
image.
Step 3: Repair the PC Using Kaseya KVMView
1.
and Migration.
machine group that contains the PC you want to boot.
5. Click the gear icon next to the Intel AMT–enabled PC you
want to boot to the BIOS, and then click vPro Remote
Control.
Once the PC boots from the ISO image, you can use Kaseya
KVMView to interact with the Windows 7 repair-disc ISO image
recovery utilities. In this step, we will use Windows System
Restore to restore the PC to a previous restore point.
To repair the PC:
1.
In the Kaseya KVMView window, select a keyboard layout
from the Select a keyboard input method.
2. Click Next.
3. Select the Windows installation to repair, and then click
Next.
10
7.
In Kaseya VSA, select the checkbox next to the Intel AMT–
enabled PC that you want to shut down.
8. Click Power Management, and then click Windows
Shutdown.
9. Monitor the PC’s shutdown status in the KVMView window.
Step 2: Boot the PC into the BIOS
1.
In Kaseya VSA, click the gear icon next to the Intel AMT–
enabled PC, and then click Boot to BIOS.
2. Since Kaseya KVMView is already running from the previous
step, click Cancel in the Launch Application dialog box.
3. In the Please Authenticate via KVM Viewer now dialog
box, click I’ve Authenticated.
4. Select the check box next to the Intel AMT–enabled PC you
want to boot to the BIOS.
5. Click Power Management, and then click Power Up.
In the Kaseya KVMView window, the PC’s BIOS appears. You
can navigate the BIOS options to enable or disable features, or
change settings. When you finish, save your changes and exit
the BIOS.
Work with Users to Diagnose and Repair Their PCs
Users can often provide useful context and insight into the
circumstances surrounding PC problems. With the Kaseya IT
Automation Platform, IT personnel can initiate a chat session
with a user, which simplifies the diagnostic process and helps
the user understand what the issue might be. Likewise, IT
personnel can send messages to users to keep them apprised of
the diagnostic process, without interrupting their work.
This use case walks you through how to send messages and
initiate chats with remote users.
Step 1: Send Users a Message or URL
1.
2. Expand the navigation panel, and then click Remote
Control.
3. Under Message with Users, click Send Message.
4. In the selector panel, select the PC or PCs to which you
want to send a message.
Step 2: Chat with Users and Other Administrators to
Coordinate a Solution
1.
Expand the navigation panel, and then click Remote
Control.
2. Under Message with Users, click Chat.
3. Select the chat options you want enabled.
Note: The available options are “Play tone with each new
message”, “Automatically close chat window when either
party ends chat”, “Remove your name from chat list seen by
other administrators”, and “Remove your name from chat
list seen by users”.
4. Initiate a new chat session by clicking the machine ID of the
device you wish to chat with.
Note: Alternately, you can click Join Session to join a chat
session already in progress.
5. A chat screen appears, which lets you talk with the user to
diagnose their device and determine a solution.
End of Use Case 3
Conclusion
Intel Core vPro processors extend the management capabilities
of the Kaseya IT Automation Platform. Intel vPro technology,
combined with the Kaseya IT Automation Platform, helps IT
personnel to better discover, analyze, maintain, and manage
computer systems. For both IT professionals and IT service
providers, this extended functionality translates into the
ability to better discover and enumerate computers, remediate
computer problems with fewer onsite visits, and provide richer
ongoing management and power-optimization offerings to
users. Upgrading to hardware running Intel Core vPro processors
can reduce operating costs, increase productivity, improve
efficiency, and open new IT service avenues.
5. In the Schedule time to send message drop-down lists,
select the date and time to send the message.
6. Select whether to Display Immediately or Flash Icon.
7.
Expand the Select display window drop-down list, and
select either Dialog Box or Browser.
8. Enter your message in the Enter message/URL send to
remote machines field.
9. Once you are satisfied with your message and the time and
method for sending, click Schedule.
Note: You can also send the message instantly by clicking
Send Now.
11
Related Links
•For more information about Intel Core vPro processors, visit:
http://www.intel.com/itcenter/products/core/core_vpro/index.htm
•For more information about Intel vPro technology, visit:
http://www.intel.com/itcenter/tool/vpro/index.htm
•For more information about Kaseya IT Automation Platform, visit:
http://www.kaseya.com
Endnotes
Intel® vPro™ Technology is sophisticated and requires setup and activation. Availability of features and results will depend upon the
setup and configuration of your hardware, software, and IT environment. To learn more visit: http://www.intel.com/technology/vpro/
1
Requires activation and a system with a corporate network connection, an Intel® AMT-enabled chipset, network hardware, and
software. For notebooks, Intel AMT may be unavailable or limited over a host OS-based VPN, when connecting wirelessly, on battery
power, sleeping, hibernating, or powered off. Results dependent upon hardware, setup, and configuration. For more information, visit
http://www.intel.com/technology/platform-technology/intel-amt
2
For more information on how to install and configure the Kaseya server, visi
http://help.kaseya.com/WebHelp/EN/VSA/6000100/EN_KServerInstall601.pdf
3
For more information on how to install Kaseya agents on target PCs, visit
http://help.kaseya.com/WebHelp/EN/VSA/6000100/EN_AgentDeployment601.pdf
4
Disclaimers
INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH INTEL® PRODUCTS. NO LICENSE, EXPRESS OR IMPLIED, BY ESTOPPEL OR OTHERWISE, TO ANY INTELLECTUAL PROPERTY RIGHTS IS GRANTED
BY THIS DOCUMENT. EXCEPT AS PROVIDED IN INTEL’S TERMS AND CONDITIONS OF SALE FOR SUCH PRODUCTS, INTEL ASSUMES NO LIABILITY WHATSOEVER, AND INTEL DISCLAIMS ANY EXPRESS OR IMPLIED
WARRANTY, RELATING TO SALE AND/OR USE OF INTEL PRODUCTS INCLUDING LIABILITY OR WARRANTIES RELATING TO FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR INFRINGEMENT OF ANY
PATENT, COPYRIGHT OR OTHER INTELLECTUAL PROPERTY RIGHT. UNLESS OTHERWISE AGREED IN WRITING BY INTEL, THE INTEL PRODUCTS ARE NOT DESIGNED NOR INTENDED FOR ANY APPLICATION IN WHICH
THE FAILURE OF THE INTEL PRODUCT COULD CREATE A SITUATION WHERE PERSONAL INJURY OR DEATH MAY OCCUR.
Intel may make changes to specifications and product descriptions at any time, without notice. Designers must not rely on the absence or characteristics of any features or instructions marked “reserved” or “undefined.” Intel reserves these for
future definition and shall have no responsibility whatsoever for conflicts or incompatibilities arising from future changes to them. The information here is subject to change without notice. Do not finalize a design with this information.
The products described in this document may contain design defects or errors known as errata which may cause the product to deviate from published specifications. Current characterized errata are available on request. Contact your local
Intel sales office or your distributor to obtain the latest specifications and before placing your product order. Copies of documents which have an order number and are referenced in
this document, or other Intel literature, may be obtained by calling 1-800-548-4725, or by visiting Intel’s Web site at www.intel.com.
Copyright © 2012 Intel Corporation. All rights reserved. Intel, the Intel logo, Core, vPro, and the Intel Core vPro badges are trademarks of Intel Corporation in the U.S. and other
countries.
*Other names and brands may be claimed as the property of others.
Printed in USA
0512/KH/PRW/PDF Please Recycle 324577-003 US

Kaseya Use Case Guide

Transcription

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