In Reach 07.qxd:In Reach Template 07.qxd

Transcription

Useful Numbers and Information
Saneline
www.sane.org.uk
08457 678 000
Opening Times:
1pm to 11pm every day of the
year.
Provides practical information
and support to people who are
in a mental health crisis their
families friends and professionals.
Callers will be put in touch with
services in their own area. Also
use language line.
British Red Cross Refugee Unit
020 7704 5670
Alcoholics Anonymous
0845 769 7555
NHS Direct
0845 46 47
London Drugs & Alcohol
Network
www.ldan.org.uk
National Domestic
Violence Helpline
[email protected]
www.refuge.org.uk
0808 2000 247
Opening Times:
24 hours 365 days a year.
Run in partnership between
Women’s Aid and Refuge. It
provides access to 24-hour
emergency refuge
accommodation as well as
information to women who
suffer at the hands of an
abusive partner. They have
access to all vacancies in
refuges on the system and use
language line so they can call
National Debtline
www.nationaldebtline.co.uk
0808 808 4000
Shelterline
www.shelter.org.uk
0808 800 4444
freephone 0808 880 4444
Opening Times:
8am to midnight.
National housing advice line.
Details on emergency housing
and hostel vacancies.
Samaritans
08457 909 090
1
back with an interpreter and
conduct a 3 way conversation.
Foreign Languages available
VoiceMail4All
VoiceMail4All offers a free 0208
voicemail number to anyone
who is in housing difficulty and
does not have their own
landline. Clients retrieve their
messages for free by calling an
0800 number. To register for a
number go to any of the
partner projects (day centres
etc) listed on our website:
www.voicemail4all.org.uk
or call Laura Black on
020 8600 9162.
Sexual Health Direct
www.fpa.org.uk
0845 310 1334
Opening Times:
Helpline open 9am to 6pm
Monday to Friday
Confidential advice and
information on sexual health.
Can give details of family
planning clinics near you where
ever you are. Good website
Salvation Army - Family
Tracing Service
101 Newington Causeway
SE1 6BN
08456 344 747
Nearest station:
Elephant & Castle
Opening Times:
Monday to Friday 8.15am to
3.45pm
Assistance in tracing close
blood relatives over 18 for
reconciliation only. Need to
know full name, last address,
and date of birth. Registration
fee of £40 or £20 if on
benefits. Phone or write.
National Missing Persons
Helpline
0500 700 700 freephone
Opening Times:
24 hours
If you are concerned about a
missing relative or partner or
have information about a
missing person then call.
Message Home Service
0800 700 740 Freephone
Opening Times:
24 hours
Service for adults who want to
pass on a message home.
2
Narcotics Anonymous
www.ukna.org
0845 3733366
Opening Times:
24 hours
Helpline for people with
substance use issues. Anyone
from the using addict
their friends and family
members through to drug
workers and the press are
welcome to call. Phone for
advice or for info about your
local meetings.
NEET – Not in Education,
Employment or Training
HPU – Homeless Persons Unit
(Local Authority Homeless
Departments, now all have
different names)
NFA – No Fixed Abode
Useful Abbreviations
EBS – Emergency Bed Space
SR – Self Referral
LA – Local Authority
LGBT – Lesbian / Gay /
Bisexual / Transexual
BMER – Black, Minority Ethnic
& Refugee groups
DV – Domestic Violence
DWP – Department of Work
& Pensions formerly called DSS
Department of Social Security.
HB – Housing Benefit
WRS – Workers Registration
Scheme
3
This edition published 2007 by:
St Mungo’s
Griffin House
161 Hammersmith Road
London W6 8BS
t 020 8762 5500
f 020 8762 5501
w www.mungos.org
If you would like to make a donation,
please call St Mungo’s on 020 8600 3000
St Mungo’s: I&P Society No. 20598R
Housing Association No. LH0279
St Mungo’s is a charity exempt from registration
The Inreach Directory was researched and edited by
M. Scrimgeour, with thanks to N. Newham, D. Raffo and L. Sinfield.
Whilst every effort has been made to ensure that the information contained in this
directory is accurate, St Mungo’s is not responsible for any errors or omissions.
St Mungo’s is not responsible for the services provided by any other organisation
listed or referred to within this directory.
This book is only produced in English, however it is often possible to get advice in your
own language; in this case look at the BME section of this book which can help. There
are some resources which have translations on their website, eg the list (the pavement)
which is also available online in Polish. Day centres will also generally try to help.
ISBN no. 978-0-9533820-6-4
© St Mungo’s
6
1
Introduction
10
Benefits
12
Accommodation
Emergency Housing Advice
Hostels
Local Authority Homeless Teams (formerly HPU’s)
Other Housing Services
16
19
19
21
29
Day Centres
30
Outreach Teams
43
Young People
Advice Centres for Young People
Day Centres for Young People
Hostels for Young People
Sexual Health for Young People
Employment & Training for Young People
Useful Numbers & Websites
45
46
47
48
49
50
51
Health
Useful Numbers
Drop-in Medical Services
Alcohol Advice
Drug Advice
Mental Health Advice
Counselling
Sexual Health
HIV Support
Other Health Services
TB Services
52
54
55
56
58
64
66
67
69
70
72
7
Contents
Useful numbers and information
Advice
Housing benefits etc.
Families
Citizens Advice Bureau
Other Services
74
74
76
78
78
Employment and Training
Job Clubs
Training Pojects
Voluntary Work
Other Services
80
80
81
83
84
Black, Minority Ethnic and Refugees
Advice
Alcohol Advice
Drug Advice
Other Services
87
87
99
99
100
Lesbian Gay & Bisexual People
LGBT Advice Centres
Useful Numbers
LGBT Accommodation Providers
Gay & Lesbian Sexual Health Clinics
LGBT Drug Advice
Other Services
103
103
104
105
105
107
108
Women
Advice Centres
Day Centres
Hostels For Women
Community Centres
Other Services
109
110
112
112
113
114
8
116
Ex Service Men & Women
Advice
Hostels
118
118
118
Coming out of Prison
Advice
Hostels
Employment & Training
120
120
121
121
Animal Welfare
123
Entering Your Project in Inreach
126
How to Order
127
Index by Organisation
128
Index by Borough
136
Index by Subject
143
9
Contents
Domestic Violence
In Reach provides information
on benefit rights, accommodation, day centres, advice centres,
health services, employment
and training opportunities and
pet welfare, as well as specific
information for women and
lesbian, gay, bisexual and
transgender people. We’ve also
added new and improved
sections for refugees and
people from black and minority
ethnic communities, and general
advice for people who are
currently homeless in London.
Introduction
Welcome to In Reach. Now in
it’s ninth edition, this booklet
continues to be a vital resource
for homeless people across
London, as well as those who
support them.
St Mungo’s is delighted to have
worked in partnership with
Crisis on this new edition, and
thanks them for helping to
make this revision a reality. By
working together towards the
same aim we can achieve so
much more, and we look
forward to continuing this
partnership into the future.
You can also find the
information in this booklet
on our website at
www.mungos.org/otherprojects
We gratefully acknowledge the
involvement of the agencies
included in the new In Reach.
If you know of any projects
that are not included, or any
improvements we could make,
please let us know by emailing
[email protected].
When we began to put
together the new In Reach, we
came to realise just how crucial
it can be for homeless people
in London. St Mungo’s is proud
to be able to provide a
comprehensive and accessible
resource to those who need it
most, and we hope to be able
to provide more regular
updates from now on.
Charles Fraser CBE
Chief Executive,
St Mungo’s
10
Introduction
Crisis is delighted to be able to
contribute to maintaining and
developing In Reach as a source
of support for homeless people
and for those providing that
support. It has always been a
much used source of reference
for us, particularly at Christmas,
but also for all those who come
to our Crisis Skylight centre all
year round.
Leslie Morphy
Chief Executive, Crisis
11
you have worked a sufficient
time to quality for ‘contribution
based’ benefit.
If you are a member of one of
the following A8 countries,
Czech Republic, Estonia,
Hungary, Latvia, Lithuania,
Poland, Slovak Republic or
Slovenia, you are not entitled to
benefits UNLESS you have a full
years working record covered
by the ‘Workers Registration
Scheme (WRS)’
Benefits
The benefits system can be
complicated and the best
advice is to get advice – many
day centres have benefits advisors, or may be able to direct
you to a local advice centre
(e.g. CAB). The information
below offers a very brief guide
to some of the main benefits to
claim and ways of overcoming
some of the problems you may
face along the way.
If you are working under 16
hours then you can claim, if
your hours vary then you may
be able to make a housing benefit claim and to receive tax
credits; ask your local authority
(LA).
This is the current information
but it changes regularly so if in
any doubt then please call the
London Homeless Partnership
or check the website
www.jobcentreplus.gov.uk
Job Centre, Employment
advice
The jobcentre has a section
which visits certain day centres
and can help or advice on
benefits issues and employment
issues (see details later on). In
general, people born in Britain
have a right to state benefits,
and those who can enter the
country without being subject
to immigration control.
Which benefit should you
claim?
Looking for work: If you have
paid enough NI contributions
(NIC) you may be entitled to a
Important Information
If you do not have access to
public funds then you are not
entitled to benefits UNLESS
12
How to Claim
All benefits claims should be
made on the appropriate form.
Most forms are available from
Jobcentre Plus local offices, LA
offices, advice centres. You can
also get advice and help to
make a claim by going to one
of Jobcentre Plus London
Homeless Partnership Team’s
outreach sessions held at day
centres and hostels throughout
London. The outreach team
also runs various Jobclubs to
help you find work or access
training; details of all these
places can be found in the day
centre section in this book.
Phone the team on 0207 902
8836 to find out times and
places.
Incapable of work (i.e. sick or
disabled) : Incapacity benefit is
awarded to people who have
paid enough NIC, but if you
haven’t then you can claim
Income Support
Older People
Men over the age of 65 and
women over 60 may be eligible
for Retirement Pension if they
have paid enough NIC; people
over 60 can also claim Pension
Credit for which no NIC need
to have been paid.
For all benefit claims you will
need a NI Number (a temporary one will do) and proof of
your identity, although interviews can be conducted by the
DWP to establish both.
Housing Costs
If you are responsible for rent,
you may be entitled to Housing
Benefit, and if you have Council
Tax to pay, you can claim
Council Tax Benefit. Both these
benefits are administered by the
Local Authority (LA).
If you have been in the UK for
less than 5 years, you may have
to pass the ‘Habitual Residence
Test’ before you are entitled to
13
Benefits
contributory Jobseekers
Allowance (JSAC) which can be
paid for up to 6 months, if not
then you can claim income
based Jobseekers Allowance
(JSAIB)
Income Support / JSAIB /
Pension Credit / HB / CTB –
this is an assessment of
whether you are based and
intend to settle in the UK.
Once awarded JSA (income
based) or Income Support, you
are automatically entitled to
free health care (including prescriptions, sight tests, and glasses).
When and how will the
benefit be paid?
Benefits are normally paid two
weeks in arrears into a bank
account. If you do not have one
(and you may have difficulty
accessing one) then ask for help
from the benefits advisor or
other services run from day
centres listed in this section of
the book, and under Other
Services in the Advice section.
If you make an application for
benefit and are refused, you can
appeal against this decision so
seek advice at your local jobcentre or CAB office.
What to do once you have
made a IB (Income based)
or IS (Incapacity Support)
claim.
Remember to always try to stay
in touch with the jobcentre.
After 28 weeks there is a
Personal Capability Assessment
which you must attend. It is
often very difficult to keep the
jobcentre informed about your
whereabouts, but let them
know of any changes of address
e.g. moving hostels, using a different day centre, your
Voicemail4all number so that
they do not stop your benefits.
If you need money before your
first benefit payment is due, you
can apply for a Crisis Loan
(which you must repay) – you
may be discouraged from claiming, but it is your right to claim
and you should insist that your
claim be processed.
If you are classed as a ‘person
without accommodation’ by the
DWP, you will not be entitled
to any premiums (eg for disability , old age ) in your benefit.
14
Benefits
Other benefits
services
Southwark Homeless
Partnership
Wedge House
36 - 40 Blackfriars Road
SE1 8PB
www.jobcentreplus.gov.uk
020 7902 8836
Nearest Station:
Southwark
Opening Times:
Monday to Friday 9am to 4.30
pm except Wednesdays open
10am to 4.30pm
Counter service if you need to
claim income support. Also do
outreach to day centres. Can
conduct evidence of identity
interviews.
15
services which will work with you
to maintain your housing etc. (see
Advice section)
Accommodation
•
•
•
It is tough being homeless
in London and it can seem
like a very unfriendly and
cold place.
There is help available for
you, this is in the form of
advice and signposting as
well as general support
from day centres and
homeless health agencies
which specifically deal with
homeless issues.
All services are
oversubscribed, and so it is
best to arrive at drop in
places early in order to
make sure that you get
seen.
It is also worthwhile applying to
housing associations and local
councils to get on their waiting
lists. Expect a long wait, but it may
pay off in the long term.
If you are desperately homeless
and vulnerable it is worth seeking
professional advice from an advice
service to make an application to
a local authority under the
Housing Act. This system has strict
criteria and good preparation
makes an application much more
likely to be accepted. (see p21)
If you are street homeless in
London then you must first have
an assessment done by one of the
outreach teams or someone at a
day centre as most quick access
accommodation can only be
accessed via referral from an
approved agency. In some cases, if
you are considered high priority
then you could be eventually
found a hostel where you can stay
with support if you are entitled to
state benefits.
Pointers
Finding an affordable place to live
in London is a very difficult task. If
you are currently in
accommodation then it is best to
do everything possible to keep it.
We have listed some agencies
which can advise you and there
are now more services to help you
keep hold of your current
accommodation sometimes called
floating or tenancy support
16
However these places are
normally very oversubscribed. The
most important thing if you are
homeless and need help to get
accommodation is to be
somehow connected to the
system, normally through a day
centre. This way you are normally
assigned a key worker who has
identified your needs and will try
to find accommodation suitable
for you. In this guide we have tried
to emphasize the places where
you can get advice, and have only
mentioned hostels where you
need to be referred which have
specific functions. Should you need
to be referred you can normally
go to a day centre where they
may be able to make an
assessment and will usually be able
to advise you on what to do. Most
places require you to be eligible
for benefits and to have ID. (see
Benefits section p12)
Hostels are usually temporary
places to live, however a good
hostel will have resettlement
workers who can help you move
on to more suitable
accommodation if available, as this
is also very scarce.
Cold Weather Shelters
If you are homeless in winter then
you may be able to stay at a
church winter shelter. These tend
to be open from just before
Christmas through to the end of
March. For further information ask
at a day centre, or look at The
Pavement magazine’s list at the
back. This is very temporary, you
must leave during the day, and not
everyone can be given a bed. They
are normally run on a first come
first served basis.
Hostels & Referral
Procedures Clarification
Very few places take self referrals,
that is admit people from the
street without the support from a
recognised homeless service.
17
Accommodation
Accommodation resources are
targeted at people with very
specific support needs, often with
a connection to the local
authority. If you are not from
London you may be assisted to
return to your home area. If you
are capable of sorting out your
own accommodation then the
places listed in the advice section
may also be able to give you
some assistance.
Emergency Bed Spaces
(EBS)
There are a very few hostels
which accept self referrals and we
have listed them below. We have
also listed the hostels which have
Emergency Bed Space (EBS). EBS
are very short term, direct access
and you can self refer, however it
does not mean that one is linked
into services and one can be back
on the street after one or
maximum two nights. Day centres
will normally also have a list of
places where you can self refer,
however they are very over
subscribed and there is normally a
long wait.
Other Resources
There are many ways of getting
yourself out of a tricky situation which
you may be able to do for yourself.
There are still some private landlords
who accept tenants who are on
benefits without a deposit, though
these are also very hard to find in
London and there will always be a
wait. Look for an ad which says
something like,‘will consider DSS’.
There are also places where you can
look for work which is residential.
Recommended sources are;
TNT free magazine sometimes
has live in work opportunities.
Loot ( www.loot.com ) –
newspaper which lists
accommodation providers / cheap
flat shares etc.
www.hbaccepted.co.uk (council’s
recommended list of possible
accommodation providers who
may accept people on benefits)
People from abroad
If you are an A8/A10 national (from
the new accession states/eastern
European countries added), refugee
or immigrant who is not entitled to
state benefits then there are very
few services available to you, but
we have listed some here, and in
the BMER section.The thing which
you may find most useful is your
local CAB (Citizens Advice Bureau)
where you can get legal advice on
your position and status if you need
it. (also see Benefits section p12 for
WRS info)
If you have little or no money the
following agencies and housing
providers may be able to help
you. They are listed under the
following headings:
18
4.
Hostels
Emergency Housing Advice
Hostels
Local Authority Homeless
Teams (formerly Homeless
Person’s Units – HPU’s)
Other Housing Services
Booth House - Salvation
Army
153-175 Whitechapel Road
E1 1DN
020 7392 9490
Nearest station:
Whitechapel
This hostel has one EBS which
accepts self referrals where you
can maybe stay for free if it is
available for one night or over
the weekend or bank holiday.
If you fit other categories, look in
these sections too e.g. Young
People, Ex-service, LGBT, BMER,
Coming out of prison.
Emergency Housing
Advice
Redbridge Nightshelter
16 York Road
Ilford
IG1 3AD
[email protected]
020 8514 8958
Nearest station:
Ilford
Direct access emergency beds.
16 men 2 women. Turn up at
7.15 pm and ask for vacancies.
Beds are reserved on a daily
basis and have resettlement
worker. First come first served
basis. Low support needs and
must be on benefits.
Shelterline
www.shelter.org.uk
0808 800 4444
freephone 0808 880 4444
Opening Times:
8am to midnight.
National housing advice line.
Details on emergency housing
and hostel vacancies.
Homeless London
www.homelesslondon.org
Web based service listing
accommodation details and
vacancies as well as other
services for homeless people in
London.
19
Accommodation
1.
2.
3.
Branches Nightshelter
740 Forest Road
E17 3HR
020 8521 7773
Nearest station:
Walthamstow Central
Beds: 25. Medium-low support
needs. Move on in 3 months. Must
be in by 8 o'clock. Dogs accepted.
Must be claiming benefits. Also
have day centre which residents
can access. Accept SR no borough
connection necessary.
020 7375 3915
Nearest station:
Aldgate East / Liverpool Street
58 Bed Spaces. Mixed. Aged 21-65
Accept SR. Can accept people with
low to medium support needs
around substance use mental
health. Maximum stay: 2 years. 24
hour access. Must be on benefits.
No borough connection necessary.
Edward Alsop Court Salvation Army
18 Great Peter Street
SW1P 2BT
020 7233 0296
Nearest station:
St James's Park
108 Beds for single men. Low
support needs. 1 emergency bed
for 1 night self referral with ID, must
be on benefits. Phone at 9am. Long
term stay through agency referrals.
Accept referrals straight from prison.
Missionaries of Charity
Gift of Love
112 - 116 St George's Road
SE1 6EU
020 7401 8378
Nearest station:
Lambeth North
36 bed spaces. Accept SR.
Single men aged 30 - 60. Low
support needs or none. Max
stay 6 weeks. No borough
connection necessary. No need
to have recourse to public
funds. Must be in by 8pm
SPEAR Hostel
24 Kew Road
TW9 2NA
020 8948 5564
Nearest station:
Richmond
Beds: men: 8 women: 4 with
low support needs in shared
Providence Row
Dellow Centre Hostel
82 Wentworth Street
E1 7SA
20
Local Authority
Homeless Teams
(formerly Homeless
Person’s Units -HPU’s)
There are things which do make
you priority need for the HPU’s
even if you are a SHP (single
homeless person). If you are still
vulnerable then the HPU has an
obligation to accommodate you.
Generally this is possible only in
your borough. It is often
advisable to go to your local
CAB office for legal advice
before you drop in to the HPU.
People whom the law considers
‘priority homeless’ include people
who are pregnant or have
children, young people of 16 or
17, or a young person aged
18,19 or 20 who has recently
been looked after by social
services. Priority need can
include people who have been in
the armed forces, in prison or
had to leave their last home
because of domestic or racial
violence. You may also be in
priority need because of old age,
poor mental or physical health,
or because you have a physical
disability.
The new emphasis at these
centres is on prevention and so if
If you do decide to go to the
HPU without phoning them or
The Homeless Persons Unit is
the department of your local
authority which deals with
homeless people (though some
now have different names).
21
Accommodation
you are about to be made
homeless (from hospital, from
prison, from private landlord etc)
phone the HPU as soon as
possible, before you are actually
made homeless as they may be
able to help you. You never know
what factors will contribute to
your case, so make sure to
mention as much as possible,
tenancy history, medical issues,
personal issues…
rooms. Short stay hostel: 6
weeks; try to arrange move on.
Must be in by 11pm. Accept SR.
No borough connection
necessary. Need to be eligible
for benefits.
visiting the CAB office first then
you must still bring with you as
many documents as possible e.g.
I.D. (birth certificate, passport,
drivers license, NI no), proof of
homelessness (eviction notice,
court order ..), proof of
residence (official letters for the
last 5 years, council tax
demands..), proof of priority
need (Antenatal card, GP letter, )
proof of employment, income
and savings, (bank statement,
benefit book..)
Merton HPU
Ground Floor
Merton Civic Centre
London Road
SM4 5DX
020 8545 3714
020 8545 3715
Nearest station:
Morden
Opening Times:
Monday to Friday 9am to
4.30pm
Even if your local council housing
team isn’t able to offer you any
hope of accommodation, they
should have leaflets and
information on other services
which you could access.
Newham Housing Options
Centre
3 Pragel Street
Plaistow
E13 9HB
020 8430 2000
Extension: 38400 or 38401
Nearest station:
Upton Park
Opening Times:
3.30pm (except Wednesdays
1pm to 3.30pm)
Other Information
Most boroughs also have rent
deposit schemes and can also
offer floating support. Contact
your Local Authority directly for
more information.
Redbridge HPU
The Housing Advice Centre
17 - 23 Clements Road
Ilford IG1 1AG
020 8708 4002
Nearest station:
You may be offered a bed and
breakfast hotel or hostel until a
more permanent solution is
found.
22
Lambeth HPU
2 - 7 Town Hall Parade
Brixton Hill
SW2 1RP
020 7926 4200
Out of hours emergency
contact: 020 7926 1000
Nearest station:
Brixton
Opening Times:
Monday to Friday 9am to 3pm
(except Wednesdays open 9am
- noon)
Hammersmith and
Fulham Housing and
Community Support
Division
Housing Centre
First Floor
77 Glenthorne Road
W6 0LJ
020 8753 4144
Out of hours emergency line
020 8748 8588
Nearest station:
Hammersmith
Opening Times:
Monday to Friday 9am to 5pm.
Come early as takes a long
time.
Hillingdon HPU
Emergency Housing Unit
Civic Centre
Uxbridge High Street
UB8 1UW
01895 556 666
Out of Hours Emergency Line:
01895 250 111
Nearest station:
Uxbridge
Opening Times:
4.30pm (except Wednesdays
open 1pm to 4.30pm)
Harrow HPU
PO Box 65
Civic Centre
Station Road
HA1 2XG
020 8424 1543
Out of hours emergency line:
020 8863 5611
Nearest station:
Harrow-on-the- Hill
Opening Times:
Drop In Monday to Friday 9am to
12 noon (except Wed - emergency
only) Appointments only till 5pm
23
Accommodation
Ilford
Opening Times:
Richmond-upon-Thames
HPU
Civic Centre
44 York Street
Twickenham
TW1 3BZ
020 8891 7409
0845 600 7413
Nearest station:
Twickenham
Opening Times:
(except Wednesdays 1pm 4pm)
Out of hours contact
Limehouse Police Station
Nearest station:
Southquays (DLR)
Opening Times:
4pm
Waltham Forest HPU
Cedar Wood House
2D Fulbourne Road
E17 4GG
020 8496 5577
Out of hours contact 0208 496
3000
Nearest station:
Wood Street / Walthamstow
Central
Opening Times:
Monday to Thursday 9am to
4.30pm Fridays open 10am to
4.30 pm
Southwark Housing
Options
25 Bournemouth Road
SE15 4UJ
020 7525 5950
0207 525 5000
Nearest station:
Peckham
Opening Times:
Wandsworth HPU
17 -27 Garratt Lane
Opposite Arndale Centre
SW18 4AE
020 8871 6840
0208 871 6000
Nearest station:
Clapham Junction /
Wandsworth Town / Southfields
Tower Hamlets HPU
Block B
3 Millharbour
E14 9XP
020 7364 7474
24
Bexley Prevention and
Assessment Team
London Borough of Bexley
Civic Offices
Broadway
Bexleyheath
DA6 7LB
020 8303 7777 Ext:2131
contact: 020 8303 7777
Nearest station:
Bexley / Bexley Heath
Opening Times:
(except Wednesday 1.30pm to
5pm)
Sutton Housing Advice and
HPU
Civic Centre
St Nicholas Way
SM1 1EA
020 8770 5800
Emergency housing advice 020
8770 5727
Nearest station:
Sutton
Opening Times:
Monday and Friday 9.30am to
4pm. Wednesdays 9.30 to
noon.
Brent Housing Resource
Centre
Mahatma Gandhi House
34 Wembley Hill Road
Wembley
HA9 8AD
020 8937 2000
0208 937 1234 Emergency Line
after 6pm
Nearest station:
Wembley Park / Wembley
Central
Opening Times:
Monday / Tuesday / Thursday
9am to 4pm Friday 9am to 12
noon. Closed Wednesday.
Barking and Dagenham
HPU
John Smith House
Bevan Avenue
Barking
IG11 9LL
020 8227 2454
020 8594 8356
Opening Times:
4.45pm. For Drop In services
before 12 is best.
25
Accommodation
Opening Times:
pm
Bromley HPU
Joseph Lancaster Hall
Civic Centre
Rafford Way
BR1 3UH
020 8313 4098
020 8464 3333
Nearest station:
Bromley South
Opening Times:
020 7332 1804
Out of hours emergecy line:
020 7606 3030
Nearest station:
Moorgate
Opening Times:
Monday to Friday 9.15am to 5pm
Croydon Council Housing
Assessments Team
Housing Department
Taberner House
Park Lane
CR9 1DH
020 8726 6100
emergency line: 020 8726 6000
Nearest station:
West / East Croydon
Opening Times:
Advice Line: Monday to Friday
8am to 6pm. Drop In services
4.30pm (except Wednesday
open 1.30 to 4.30)
Camden Housing Options
and Advice
Bidborough House
20 Mabledon Place
WC1H 9BF
020 7974 5801
0207 278 4444
Nearest station:
Kings Cross / Euston
Opening Times:
Monday / Tuesday / Thursday /
Friday 9.30am to 3pm
Wednesday 9am to 12 noon
Somali speakers only.
Ealing HPU
Ground Floor Housing
Department
London Borough of Ealing
Town Hall Annexe
New Broadway
W5 2BR
City of London HPU
St Alphage House
St Alphage Gardens
EC2Y 5DA
26
Havering Housing Advice
and Homelessness Service
Housing Department
Liberty Shopping Centre
Romford RM1 3SL
0170 843 2817
01708 439 999
Opening Times:
Greenwich HPU
125 Powis Street
Woolwich SE18 6NL
020 8921 2863
020 8845 8888
Nearest station:
Woolwich Arsenal
Opening Times:
4pm (except Wednesday open
1pm to 4pm
Hounslow HPU
Civic Centre
Lampton Road
TW3 4DN
020 8583 3842
Advice Line: 020 8583 3844
Nearest station:
Hounslow Central
Opening Times:
(except Wednesday 1pm to
4pm emergency homeless on
the day)
Hackney Housing Advice
Hackney Borough Council
Christopher Addison House
72 Wilton Way
E8 1BS
020 8356 2929
contact: 020 8356 2300
Nearest station:
Hackney Central / Bethnal Green
Opening Times:
Islington Housing Aid
Centre
38 Devonia Road
N1 8UY
020 7527 6371
0207 527 2000
Nearest station:
27
Accommodation
020 8825 8888
Out of Hours emergency
Contact020 8825 9498
Nearest station:
Ealing Broadway
Opening Times:
Angel
Opening Times:
(except Wednesday open 1pm
to 4pm only)
Monday to Thursday 8.45am to
5pm. Friday 8.45am to 4.45pm
Haringey Homelessness
Prevention and Options
Apex House
820 Seven Sisters Road
N15 5PQ
020 8489 4309
Emergency out of hours : 0208
348 3148
Nearest station:
Seven Sisters
Opening Times:
(closed 1pm to 2pm)
Kensington and Chelsea
HPU
Kensington Town Hall
Hornton Street
W8 7NX
0207 361 3008
020 7361 3484
Nearest station:
High Street Kensington
Opening Times:
Monday Tuesday Thursday 9am
to 4.45pm Wednesday 12noon
to 4.45pm Friday 9am to 4.15pm
Barnet Homeseekers
Service
Barnet House
1255 High Road
N20 OEJ
020 8359 4797
359 2000
Nearest station:
Totteridge & Whetstone
Opening Times:
Except Wednesday's 1.30pm to
4pm
Kingston-upon-Thames
Homelessness
Assessments Team
Guildhall 1
St James's Road
KT1 1EU
020 8547 5460
020 8770 5000
Nearest station:
Kingston
Opening Times:
28
020 8379 4418
Out of hours emergency line;
020 8379 1000
Nearest station:
Ponders End
Opening Times:
(except Tue; open 1pm to 4pm)
Other Housing
Services
Westminster Housing
Options Team
101 Orchardson Street
NW8 8EA
020 7641 1000
286 7412
Nearest station:
Edgware Road
Opening Times:
(except Wednesdays 10am to
4pm 1st Wed of month 12.30
pm - 4pm))
Hope Worldwide - Two
Step project
360 City Road
EC1V 2PY
020 7713 7655
Opening Times:
Monday to Friday
Phone to make an
appointment. Finds
accommodation for homeless
people and has rent deposit
scheme. Need proof of ID and
proof of benefits. Must be over
25. Covers all of London.
Enfield HPU
John Wilkes House
79 High Street
Ponders End
EN3 4EN
29
Accommodation
Lewisham Housing
Options Centre
3 Rosenthall Road
Rushey Green
SE6 2BX
020 8314 7007
778 0877
Nearest station:
Lewisham
Opening Times:
Below is a list of London’s day
centres which offer a range of
services including help and
advice with accommodation,
benefits etc., access to showers
and free food. Many centres
also have laundry rooms and
other services such as visiting
medical staff. Places which just
give out food are listed in the
other services section, however
we have only listed a handful,
and it is best to check local info,
posters, leaflets, the Pavement,
borough websites, etc. The
organizations are listed under
the following headings:
1.
Day Centres
2.
Other Services
Cricklewood Homeless
Concern
60 Ashford Road
NW2 6TU
020 3273 0049
Nearest station:
Willesden Green
Opening Times:
Phone for details.
Refurbishment. Opening at this
site again in October 07
Support for mental health,
alcohol and substance use,
housing advice, verification of
rough sleeping in Brent,
employment and training,
Community Alcohol and Drugs
Treatment Programme,
counselling, benefit advice. Basic
provision of food, clothing and
showers for rough sleepers.
Doctor on site.
Day Centres
There are day centres where
you can go in the daytime to
get help and advice and attend
activities. Day Centres often
have services such as cheap or
free food, laundry, left luggage
and medical services, some also
offer counselling.
St Stephen's Church
- Manna Project
St Stephen's Church
River Place
17 Canonbury Road
N1 2DF
020 7226 5369
Nearest station:
Highbury & Islington / Essex
Road
Day centres
30
Opening Times:
Tue 7pm - 9pm Wed 1pm 3pm
Drop-in offering friendship and
support. Free food - meals on
Tuesdays, sandwiches on
Wednesdays and tea/coffee at
other times. Chiropodist
available. Clothes store,
showers, washing machine and
tumble drier (50p per wash)
and games. Also open other
times for activities e.g.
gardening, meditation, prayer
breakfast, walking group,
drumming, art. Benefits advisor
Fridays 11-12, drug and alcohol
worker at Tuesdays session.
Drop in for more info.
London Jesus Centre
83 Margaret Street
W1W 8TB
[email protected]
www.jesuscentre.org.uk
020 7637 0600
Nearest station:
Oxford Circus
Opening Times:
Opening day centre and
enrolment to courses in Dec
07. Skills centre with IT,
citizenship, arts and crafts, life
skills and ESOL classes.
Information referrals service.
Tea room / community centre,
cultural, social and welfare
support. Drop in, food, laundry,
showers.
999 Club
21 Deptford Broadway
SE8 4PA
020 8691 7734
Opening Times:
Open Access drop in. Drugs
and health outreach, hostels
referral, benefits and housing
advisor, food, clothing, sleeping
bags, clothes washing, mental
health outreach, physical health
outreach, literacy scheme,
Acton Homeless Concern
- Emmaus House
1 Berrymead Gardens
W3 8AA
020 8992 5768
Nearest station:
Acton Town, Ealing Common,
31
Day Centres
créche (under 5's), nightshelter
in winter, volunteer legal advice
worker. Really friendly
atmosphere, all welcome.
Acton Central
Meals served:Tuesday to Friday,
Sunday noon - 2pm
Advice and referrals for issues
including homelessness, alcohol,
drugs. Showers on request,
hairdresser, AA meetings, literacy,
women and children's group.
Clothing Wed (Women/Children),
Thurs (Men Only). GP every Fri,
Chiropodist first Fri of the month,
optician first Wed of the month,
referral dentist on request. Benefits
agency on alternate Tuesdays.
Contact assessment team Wed.
Drug & alcohol counselling.
Choral Hall Lifeskills
Centre
310a Barking Road
Plaistow
E13 8HL
020 7511 8377
Nearest station:
Canning Town
Opening Times:
Monday to Friday
10am - 2pm
Includes resettlement service
for homeless people. Lunch
club, laundry facilities, showers,
benefit advice and key working
scheme. Chiropodist, optician,
clothes store. Alcohol and
drugs counselling. Nurse
available once a month, cookery
life skills group. Basic skills
groups. 25 emergency beds at
the night shelter, must have
Newham borough connection
and be eligible for benefits.
Acton Homeless Concern
- Damien Centre
3 - 5 Church Road
W3 8PU
020 8993 6096
Nearest station:
Acton Town, Ealing Common,
Acton Central
Opening Times:
Mondays 11.30am - 8pm
Tuesday to Friday 10.30am noon, 2pm - 8pm
Drop in centre, drinks and
sandwiches, games, comfortable
chairs upstairs, library, TV,
socialize & food.
Deptford Churches Centre
Speedwell Street
SE8 4AT
020 8692 6548
Nearest station:
New Cross, or Deptford Bridge
Opening Times:
32
Whitaker Centre, Equinox
Project
91 Tollington Way
N7 6RE
020 7263 4140
Nearest station:
Archway / Holloway Road
Opening Times:
3pm
Hot meal, showers, laundry,
referrals to accommodation
and outreach workers.
Referrals to other services.
Drug and alcohol workers
available as well as visits from
various care workers.
Homeless Action in Barnet
36B Woodhouse Road
North Finchley
N12 0RG
www.h-a-b.org.uk
020 8446 8400
Nearest station:
Woodside Park
33
Day Centres
Spires Centre
8 Tooting Bec Gardens
SW16 1RB
www.spires.org.uk
020 8696 0943
Nearest station:
Streatham
Opening Times:
Open Access Drop In Tuesday
10.30am - 2pm Thursday 10am
- 2pm Sunday 11.30am to 3pm
Free lunch, food, housing and
benefits advice, tenancy
support, drug and alcohol
advice, adult learning, nurses
clinic, optician, chiropody (once
a month). Women's space for
sex workers; Fridays 10am to
1pm; breakfast, clothing store,
showers, needle exchange,
relax. Rough Sleepers Only
space; Tuesday 9am-10.30am,
Wednesday 10am - noon,
Thursday 9am - 10.30am.
3.30pm
Provides practical help, housing
advice, education support,
shower facilities, laundry
facilities and meals. Art & IT
classes. Referrals to
accommodation and other
agencies. Also has visiting
medical team, various support
groups and counselling.
Opening Times:
Tuesday to Thursday noon 3pm, open access.
Lunch served noon to 1.30pm.
Showers, laundry, clothes,
storage, benefit advice, GP,
nurse, chiropodist and dentist.
Support around drug, alcohol,
mental health problems. Mon,
Tue, Thurs, rough sleepers
breakfast 9am to noon. Wed,
women only 9am to noon.
Monday and Friday noon to
3pm tenancy support and
homeless only.
advice with accommodation
difficulties, general advice and
counselling sessions. Basic IT
courses and art class. Referrals
to Outreach teams.
West London Day Centre
134-136 Seymour Place
W1H 1NT
020 7569 5900
Nearest station:
Marylebone, Baker St or
Edgware Rd
Opening Times:
Roughsleepers Mon - Fri
8.45am - 10am
open access Mon - Fri 10am 11.30am
Day and TV room. Breakfast,
washing and drying facilities,
showers, safe keeping, postal
service and free clothing.
Welfare, benefit and housing
advice. Counselling, craft
workshop, medical services (full
time nurse and visiting doctor)
luggage store (phone for space)
and computer training. Monday
and Thursday 1.30pm to
3.30pm lunch for resettled
people.
St Cuthbert's Centre
The Philbeach Hall
51 Philbeach Gardens
Earls Court
SW5 9EB
020 7835 1389
Nearest station:
Earls Court (Warwick Rd exit)
Opening Times:
Monday to Friday 11.30am 3:45pm
Open access drop in.
Lunchtime meal, laundry,
clothing store, shower facilities,
free telephone calls to benefit
agency or other statutory body,
health liaison worker, help and
34
Webber Street, London
City Mission
6 - 8 Webber Street
SE1 8QA
www.lcm.org.uk
020 7928 1677
Nearest station:
Waterloo
Opening Times:
Monday to Friday 9am to noon.
Free Breakfast 9:00am - 10am
Monday to Friday. Nurse
available Mon and Thurs 10am 12 pm. Alcohol and drug
worker by appointment. Job
centre worker Mondays 9.30 to
noon. Mondays film between 12
and 2.30pm, Optician 1st
Tuesday of the month. 1st
Wednesday of the month open
only 9am to 10am. Showers,
food & clothes. Barber Mon,
Tues & Fri.
Upper Room (St Saviour's
Wendell Park)
Cobbold Road
W12 9LN
020 8740 5688
Nearest station:
Stamford Brook / Shepherd's
Bush
Opening Times:
Tues / Wed / Thurs 5.30pm to
6.45pm Sat & Sun 12.30 to
1.30
Careers counselling, CV writing,
interview skills and other
support. Literacy support and
ESOL Wed pm. Free food, hot
cooked meals; lunch Sat/Sun,
evening meal Tue -Thurs.
Counselling by appointment.
Signposting to Upper Room for
jobs.
Ace of Clubs
St Alphonsus Road
Clapham
SW4 7AS
020 7622 3196
Nearest station:
Clapham Common
Opening Times:
Sun, Mon, Tues 2pm - 6pm;
35
Day Centres
Wed, Thur noon-2pm; Fri, Sat
noon-6pm.
Drop In for people aged 16
and over. Lunch, tea, laundry
and washing, advice worker,
housing and resettlement
worker, optician, computer club
and activities, nurse, outreach
team, chiropodist, dentist and
TB screening.
Spectrum Centre
6 Greenland Street
NW1 OND
020 7267 4937
Nearest station:
Camden Town
Opening Times:
3pm. (except first Wed of
month 12.30-3pm)
Drop In day centre. Help for
people with alcohol and drugs
problems. Counsellor on Weds,
by appointment only. Health
care provided by GP, nurse,
chiropodist (Friday 1.30-3) /
medical team; Mon / Tue /
Thurs / Fri 9.30am - 11.30am
Wed 1.30 -3.30pm. Laundry,
shower facilities, free clothing.
Referrals to community
psychiatric nurse via health
team. Benefit advice every
fortnight drop in for details.
General drop-in: Mon - Fri 2pm
- 5pm
Cost price café, housing and
benefits advice, shower, laundry,
women's drop-in Fridays at
noon, visits from chiropodist,
Citizens advice bureau worker,
computer workshops. Hot
meal, lunch £1.20
Dellow Day Centre
82 Wentworth Street
E1 7SA
020 7375 0020
Nearest station:
Aldgate East / Liverpool Street
Opening Times:
Rough sleepers only breakfast
Monday to Friday 9.15 11.30am Open access; 1.15 3.30pm
Breakfast for rough sleepers
only. Afternoon session, laundry,
showers, clothing. Support for
people with alcohol, drug and
mental health problems. Mental
health support from community
psychiatric nurse.
Baron's Court Project
69 Talgarth Road
W14 9DA
020 7603 5232
Nearest station:
Baron's Court / West
Kensington
Opening Times:
Manna Day Centre
6 Melior Street
SE1 3QP
020 7403 1931
36
Nearest station:
London Bridge
Opening Times:
Monday to Sunday 8.30am to
1.30pm
Housing and welfare advice,
medical care, breakfast and
lunch every day, showers and
clothing. Mental health
workers, chiropodist, osteopath,
dentist, optician (twice a
month) and nurse.
Homeless Resource
Centre
300 Fore Street
Edmonton
N9 0PN
020 8884 1838
Nearest station:
Silver Street / Edmonton Green
Opening Times:
Tuesday to Friday 9.30am 4.30pm (closed 1-2pm)
Advice on finding
accommodation, employment and
training opportunities. Washing
facilities and free food. Counselling
and advocacy. Training; basic
literacy, numeracy and IT,
confidence building, budgeting, CV
preparation and job search help.
Creative workshops.
Connection at St Martin's
12 Adelaide street (temporary
site 5 St Martins Place)
WC2N 4HW
020 7766 5544
Nearest station:
Charing Cross
Opening Times:
Monday to Sunday 9am to 1pm
(weekends last entry 10.30am,
Wednesdays close 12.30)
37
Day Centres
Whitechapel Mission
212 Whitechapel Road
E1 1BJ
020 7247 8280
Nearest station:
Whitechapel
Opening Times:
Monday to Sunday 6am 11am (full cooked breakfast
served for 50p)
Drop in for breakfast.
Befriending, advice on
homelessness, assistance and life
skills training. Clothing store.
Washing, shaving and toilet
facilities available. Men's
showers available Sundays (can
be available at other times).
Works with outreach workers.
Optician occasionally visits on
Mondays.
Advice centre, art group, job
search, training opportunities,
life skills, creative writing, music,
computer skills, solicitors,
housing and resettlement,
benefits advisor, housing advice
surgeries, food and drink.
Clothing, shower, joint
homelessness team. Doctor
and nurse available. Lesbian
and gay group, help with
alcohol problems, help for exservicemen. Under 25's
upstairs, over 25's downstairs.
Broadway Day Centre
13 Market lane (off Goldhawk
Road)
Shepherds Bush
W12 8EZ
020 8735 5810
Nearest station:
Shepherds Bush / Goldhawk
Road
Opening Times:
Open Access- Advice and
Healthy Living Centre; Monday
to Friday 10am to 1pm;
appointments and group work
2pm to 4pm
Drop In open access. Advice
and advocacy. Housing, tenancy,
welfare rights & debt advice.
Laundry, midday meal, showers,
post services, I.T., group work,
one to one support.
Employment & education
service. Healthy Living Centre G.P., nurse, Shiatsu, ear
acupuncture, Indian head
massage, Podiatrist, Optician,
drug, alcohol, sexual health and
mental health support.
YMCA Branches Day
Centre
740 Forrest Road Walthamstow
E17 3HR
020 8521 7773
Nearest station:
Blackhorse Road
Opening Times:
Drop in centre for homeless and
others who are socially excluded.
Provides free meals, showers,
clothing store, hairdresser, and
cheap laundry. Also provides
access to resettlement support,
benefits advice, alcohol and drugs
counselling and primary health
care.
38
Salvation Army
Regent Hall
275 Oxford Street
(10 Princes St back entrance)
W1R 1LD
[email protected]
020 7629 5424
Nearest station:
Oxford Circus
Opening Times:
Drop In 5.30pm - 8pm
Wednesdays. Monday-Friday
10.30am-6.30pm
Open drop in; food, clothing
and advice. A range of activities
are also offered, drop in for
information. Tue Wed Thurs 111, 2-4. Drop in to make an
appointment. Housing / legal /
benefit advice sessions and key
working.
39
Day Centres
The Simon Community 129
St Josephs House
129 Malden Street
NW5 4HS
www.simoncommunity.org.uk
020 7485 6639
Phone for details
Hospitality house, drop in for
tea, coffee, sandwiches, informal
advice, shower, laundry.
Passage Day Centre
St Vincent's Centre
Carlisle Place
SW1P 1NL
[email protected]
www.passage.org.uk
020 7592 1850
Nearest station:
Victoria / St James' Park
Opening Times:
Mon-Fri 8am-2pm drop-in. 2
pm to 6 pm appointments /
groups only. Sat-Sun
9am to Noon drop-in.
Over 25's only. 8am-10.30am
breakfast service for rough
sleepers only. 10.30am-2pm
access to rough sleepers and
individuals who are insecurely
housed. Food, laundry and
clothing available for a small
charge. GP (three days a week),
nurses, visiting chiropodist. Full
time drug, alcohol and mental
health workers. Housing and
welfare rights advice, education,
training and employment
department with access to
computers and literacy courses.
The 240 Project
240 Lancaster Road
W11 4AH
020 7221 7530
Nearest station:
Ladbroke Grove
Opening Times:
Monday to Wednesday 11am
to 4pm
Activities for vulnerably housed
people. Art, drama, music &
poetry workshops and a meal.
Phone or drop in for more
details or self refer to the
workshops.
drop in, help with CV's, career
advice and guidance, as well as
help with filling in forms, job
applications, benefits etc. Clothes
and a shower. Art & Music
classes (phone/ask for info).
Chelsea Methodist Church
Pastoral Care
155a King's Road
SW3 5TX
www.chelseamethodist.org.uk
020 7352 9305 Ext 21
Opening Times:
Monday 10am to 3.30pm Tue &
Thurs 9am to 3.30pm Fridays
10am to 2pm
Drop in centre offering food
after 1.30pm on Mon / Tue /
Thurs and showers every day.
Laundry (Tue/Thurs), toiletries,
underwear, occasional advice
worker during cold weather
period. Signposting.
Croydon Resource Centre
and Support Services
The Crypt, St. Mary's Church
70a Wellesley Road
CR0 2AR
[email protected]
www.crcss.org.uk
020 8686 1222
Nearest station:
West Croydon
Opening Times:
Drop In Mon / Wed / Fri. 10am
- 1pm. Tue and Thurs
appointments. Hoping to
extend opening hours.
Croydon day centre. Housing
and benefit advice. IT Suite for
Shoreditch Community
Project, Spitalfields Crypt
Trust
St Leonard's Church,
Shoreditch High Street
E1 6JN
020 7613 3232
Opening Times:
40
Drop-in for local homeless and
vulnerable people offering free
food (three course vegetarian
meal). Welfare rights adviser.
Free clothing when available.
Showers.
Drop In; Monday and
Wednesday 9.30am to
12.30pm. Tuesday 2pm to 4pm
Drop in tea coffee sandwiches,
benefits and housing advice.
Film club and other activities.
Hare Krishna, Food for all.
www.foodforall.org.uk
FREE HOT MEALS; Lincolns Inn
Fields (Holborn Station)
Monday to Thursday 7.15pm.
Monday to Friday; Kentish Town
Caversham Road 12.00 noon 12.55 pm, Camden Town
Inverness Street 1.00 pm - 1.45
pm, Kings Cross York Way 2.05
pm - 2.35 pm.
Holy Cross Centre
The Crypt
Holy Cross Church
Cromer Street
WC1H 8JU
020 7278 8687
Nearest station:
Kings Cross
Opening Times:
Open access Monday 2pm 5pm. Tuesday 6.30pm to 9pm
Drop In for a sit down hot
North London Action for
the Homeless
Church Hall
24-30 Bouverie Road
N16 OAJ
020 8802 1600
Nearest station:
Finsbury Park
Opening Times:
Tue 12pm - 1.30pm
Thu 7pm - 8.30pm
41
Day Centres
Dunloe Centre
St Saviours Priory
18 Queensbridge Road
E2 8NS
020 7739 9976
Nearest station:
Liverpool Street / Old Street
Opening Times:
Tue 10.30am - 12pm
Offers free food (hot meal and
tea). Clothes store. Toiletries,
household items/bedding
sometimes available.
Other Services
meal. For members only - Italian
persons group, refugee group,
advice service, mental health
club sessions.
Quaker Mobile Library
Saturday - Connection St
Martins from about 9:45/10am
till 11, then at the Passage from
roughly 11:20 to 12noon. Every
other Monday the library van
also goes to Webber St, roughly
from 10:30 to 11:30am, and to
the Manna Centre, Melior St,
from about 11:45am to 12:30.
The Pavement
www.thepavement.org.uk
020 7833 0050
Free magazine for the
homeless. Articles on health
and homeless centres news.
Also has listing at back with up
to date opening times and soup
run times, and on website this
list in Polish and Russian.
Available at day centres, hostels
and some libraries.
42
Crime Reduction Initiative
[email protected]
020 7833 7970
FAX: 020 7833 0863
Camden
Outreach teams
These teams are responsible for
searching the streets in defined
areas of London to offer advice
to rough sleepers on how they
can get accommodation.
If you are concerned about
someone sleeping rough or
sleeping rough yourself then
phone the appropriate team to
make a referral. Please be aware
that there is a serious shortage
of accessible accommodation
and what there is, is targeted at
people who fulfill strict criteria. If
you are a member of the public,
bear in mind that some people
who are sleeping rough find it
very difficult to make the move
from the streets into settled
accommodation.
Ealing CAT Team St Mungo’s
[email protected]
020 8600 3007
FAX: 020 8600 3079
Ealing
Broadway
[email protected]
020 8735 5812
FAX: 020 8735 5811
Hammersmith & Fulham and
Kensington & Chelsea
Cricklewood Homeless
Concern
the.director@cricklewoodhomel
essconcern
020 3273 0049
FAX: 020 3273 0059
Brent
St Mungo’s Rough Sleepers
Team
islingtonandharingeystreetoutrea
[email protected]
020 7549 8252
FAX: 020 7549 8202
Haringey & Islington
43
Outreach Teams
St Mungo’s Rough Sleepers
Team
[email protected]
020 7549 8252
FAX: 020 7549 8202
City
St Mungo's SPOT
[email protected]
020 7840 3450
FAX: 020 7582 8636
Lambeth and Southwark
The Passage Streetlink
020 7592 1853
FAX: 020 7592 1877
South Westminster / Victoria
CAST
[email protected]
020 8404 1481
FAX: 020 8404 1482
Richmond
London Street Rescue
[email protected]
0870 383 3333
FAX: 020 7702 5674
All other areas within the M25
not covered by other outreach
teams.
Connection at St Martins
BBS
020 7925 7895
FAX: 020 7839 7386
Central Westminster
St Mungo's BBS Team
020 7723 9256
FAX: 020 7724 5084
West Westminster
44
There are a number of specific
services for young people.
These are listed under the
following headings.
1.
Advice
2.
Day Centres for Young
People
3.
4.
Sexual Health for Young
People
5.
6.
Useful Numbers /
Websites
If the advice centres aren’t
open or you just want to go
straight to an emergency hostel
you could try one of those
listed below. Some of the
hostels in the main
Accommodation section also
take young people but there
will be older people there too.
If you are in crisis and the
services are closed, then phone
Shelter (freephone 0808 800
4444), go to a police station (or
dial 999 if you feel threatened),
or contact your local authority
out of hours number (see
section on HPU’s). If you are
under 16, you are seen as
vulnerable under the Children’s
Act and you may be able to get
a place in an emergency refuge
while your situation is assessed.
Advice
If you are homeless and new to
London the most important
thing to do is to find yourself
somewhere safe to sleep. There
are advice centres and agencies
where you can drop in or call
and find out more information
about emergency
accommodation, hostels,
benefits, employment and more.
Below is a list of advice centres
for young people. The staff are
understanding and there to
help. You will also be able to
meet other young people.
45
Young People
Day Centres for Young
People
There are day centres where
you can go in the daytime to
get help and advice and attend
activities. Day Centres often
have services such as cheap or
free food, laundry, left luggage
and medical services.
Young people
Choice 136, Community
Links
136 Barking Road
Canning town
E16 1EN
020 7511 4314
Nearest station:
Canning town
Opening Times:
Monday - Thursday 10am to
6pm Friday 10am to 5pm
Drop In advice and information
service for people aged 13 to
19. Subjects covered include
education, employment,
children's rights, health, drugs,
benefits, housing and
homelessness. Counselling
available. Connexions careers
guidance service. Peer support
project. Training and courses in
childcare, customer care etc.
Sexual Health
Also look in the main sexual
health listings in the health
section.
Advice
ILFO-MATION Information, Advice and
Support Shop
Redbridge Foyer, Sylvan Road
Ilford
IG1 4EQ
020 8708 0540
Opening Times:
Monday 4pm to 7pm. Tuesday
& Wednesday 3-6pm & 710pm. Thursday 11am - 1pm,
2pm-5pm, 7-10pm. Friday 36pm. Drop in for advice,
information and support for
young people aged 11 - 25.
Help with a range of subjects
including drug and substance
use, education and training,
employment, homelessness,
finding accommodation, health
and sexual health. Counselling
and support with emotional
and relationship problems.
LGBT groups.
Alone in London Service
188 King's Cross Road
WC1X 9DE
[email protected]
www.als.org.uk
020 7278 4224
Nearest station:
King's Cross (Thameslink exit)
Drop In Housing Service
Opening Times:
46
HAP<25
Housing Advice for 16-25s
32a Dingwall Road
CRO 2NB
020 8667 0500
Opening Times:
(close Wed am)
Drop in housing advice for 1625 year old single homeless
people, must have Croydon
connection. Advice on housing,
education & training, mental
health and substance use.
Off Centre, Hackney Young
Peoples Counselling
Service
25-27 Hackney Grove
E8 3NR
020 8986 4016
Nearest station:
Bethnal Green, Hackney Central
Opening Times:
Mon, Tue, Thu, Fri 10am-1pm; 2
- 6pm. Wed 2 - 6pm.
Crisis, short and long term
counselling, creative arts
therapy and group work for
young people aged 13-25. Also
offers advice and information
on issues that affect young
people, including housing,
homelessness and benefits.
Housing Drop In every
Thursday 10.30am to 11.30am.
Must have Hackney borough
connection. Phone or drop in.
Day Centres
Connection at St Martin's
See main listing in Day Centres
section p37
Cardinal Hume Centre
3 - 7 Arneway Street, Off
Horseferry Road
SW1P 2BG
020 7222 1602
Nearest station:
St James's Park
Opening Times:
12.30pm then 1.30pm to
4.30pm Except Thursday close
47
Young People
Housing advice and support
centre for vulnerable young
people aged 16 to 26. Family
mediation service, advocacy
service, employment training,
referrals to counselling services
and accommodation, advice and
resettlement worker.
3.30pm
Drop-in project for people
aged 16 to 25. Advice on
employment and referrals to
accommodation (bring ID and
benefit details). ESOL classes
(phone for details), training and
IT classes.
Group (Mon 2-4pm). Free
computers, gym. Sex Workers
Drop in Mon & Thurs 4.30pm 6.30pm
Hostels
Centrepoint Berwick
Street
25 Berwick Street
W1F 8RF
www.centrepoint.org.uk
0207 287 9134
Nearest station:
Tottenham Court Road
27 Beds 18 male, 9 Female.
Residents aged 16 - 21. No
guaranteed move-on. Provide
support, training, counselling,
housing and benefit advice.
Low-medium support needs.
Self referrals accepted. Phone
after 11.30am. Need recourse
to public finds but do not need
to be set up. Maximum stay 28
days. No borough connection
necessary.
New Horizon Youth
Centre
68 Chalton Street
NW1 1JR
www.newhorizonyouthcentre.o
rg.uk
020 7388 5560
Nearest station:
Kings Cross
Opening Times:
Monday to Friday Drop In;
10.30am to 4.00pm. Sat Sun;
11.00am to 1.00pm
Drop In for people age 16-21
who are vulnerable, homeless
or at risk. Free Lunch 1pm, light
refreshments, laundry, showers,
clothes and clothes storage.
Housing advice and referrals,
benefit advice, legal advice,
drug/health advice, key workers,
ESOL, employment training,
activities, classes. Men’s Group
(Tue 4.30 - 6.30pm) Women’s
48
Sexual Health
Brook Advisory Centre Euston
92 - 94 Clapton Street
NW1 1HJ
020 7387 8700
Nearest station:
Euston
Opening Times:
Monday to Thursday noon to
7pm Friday noon to 3pm,
Saturday noon to 2pm
Same service at 3 locations.
Brook Advisory Centre Southwark
153a East Street
SE17 2SD
020 7703 9660
Nearest station:
Elephant and Castle
Opening Times:
Monday to Friday noon to 5pm
Saturdays 10.30am to 1.30pm
Same service at 3 locations.
49
Young People
Brook Advisory Centre Brixton
374 Brixton Road
SW9 7AW
020 7787 5000
Nearest station:
Brixton
Opening Times:
Monday Wednesday Thursday
Friday 1pm to 6pm. Saturday
1pm to 3.30pm
Walk in sexual health clinic.
Free contraceptives, advice and
pregnancy tests for under 25's.
Counselling and special under
16 counselling service. STI
testing.
Merton Action for Single
Homeless (MASH)
8 Wilton Road, Colliers Wood
SW19 2HB
(0208) 543 3677
Nearest station:
Colliers Wood
9 bed spaces. Accept SR. Must
have Merton borough
connection. 18 - 21 yr olds.
Low-medium support needs.
Max stay 3 months. Shared
rooms. Need to be eligible for
benefits. Vacancies offered to
HPU for first 48 hours .
Employment &
Training
Opening Times:
Programme aimed at 16-25
year olds not in employment,
education or training (NEET)
who are residents of
Southwark. 16 weeks. Team
building, motivation and
community challenges with view
to gaining employment.
Interviews conducted to apply.
Brent Linx
Unit 54 The Designworks
Park Parade
Harlesden
NW10 4HT
020 8961 0050
Nearest station:
Willsden Junction
Opening Times:
5pm
Drop in for 15-25 year olds.
Informal advice, also run
courses; employment skills,
literacy, numeracy, IT skills,
managing money, sexual heath,
drugs awareness etc. Vocational
/ careers guidance. Family
mediation and one to one
support.
Drive Ahead Project Depaul Trust
020 7224 0593
See main Listing p82
Connexions Direct
0808 0013 219
National helpline providing
advice for 13 - 19 year olds on
a range of issues including
housing, careers, courses,
money and health. Also provide
signposting to local services and
local centres which have drop
in facilities, internet access, and
face to face advice.
Working it Out Tomorrow's People's Trust
Gateway Training Centre
66 Lancaster Street
SE1 0RZ
020 7928 7232
Nearest station:
Borough / Elephant & Castle
50
Childline
0800 11 11
Opening Times:
24 hours
Service for children and young
people, counselling and support
via the helpline.
The Line (Childline)
0800 88 44 44
Opening Times:
Monday to Friday 3.30pm to
9.30pm Saturday and Sunday
2pm to 8pm
Helpline service for Children
who are living away from
home.
Useful Numbers
Samaritans
0845 790 9090
Opening Times:
24 hours.
24 hour listening service aimed
at anyone who is isolated, feels
in despair or who is suicidal.
They can call you back and
accept reverse charge calls.
51
Young People
Runaway helpline
0808 800 7070 Freephone.
Opening Times:
24 hours
Service for under 18's who
have run away from home and
want to talk.
Focus E15
Foyer, Brimstone House
Victoria Street
Stratford
E15 4NX
www.east-potential.org.uk
020 8536 8090
Opening Times:
Monday to Friday 1pm - 5pm
Open access for young people
in Newham, phone to make an
appointment. Employment &
training, ICT suite with
computers, job club, life skills
training, youth offending
programme, art programmes,
substance use worker & various
courses and classes.
medicine) clinics which offer
walk in services, emergency
contraception, free condoms
and sexual health screening.
Health
When you are homeless in
London, it can be difficult to be
seen or registered by a GP, yet
this is your right, whether you
are vulnerably housed or
sleeping rough. There are also
specialized medical services for
homeless people and these can
be found at certain medical
centres and day centres. For
details of specific agencies see
below.
To find details of your nearest
one, ask at your local hospital
or at a GP surgery. Anyone can
walk into these clinics and will
be seen for things which are
immediate and necessary.
Every borough also has a
Patient Advice and Liaison
Service (PALS) which will help
with any problems you may
have in accessing health services
e.g. details of walk in centres,
complaints etc.
Many day centres also have
medical facilities linked to them,
and you can register or see a
doctor there. Dentists, nurses
and podiatrist (chiropodist) may
also be available (see main Day
Centres section p30)
Every borough also has a
Community Mental Health
Team (CMTH)
Health services in this book are
listed under the following
sections;
There are now many more
Walk In Clinics than before and
so each borough has at least
one which will usually be open
every day, and sees people
without an appointment or
being registered. There are also
many more sexual health (or
GUM clinics; genito urinary
1.
2.
3.
4.
5.
52
Useful numbers
Drop in medical services
Alcohol Advice
Drug Advice
Counselling
Sexual Health
HIV Support
TB Services.
appropriate service first as
there may be criteria for
accessing some services, such as
which borough you live in.
If you use needles you can
access clean ones for free
through needle exchange
schemes operating from various
pharmacies in London; these
can easily be spotted by their
needle exchange logo (yellow
circle with green & red arrows).
Dentist services are included in
Other Health Services Section,
but also look in Day Centres
section.
Alcohol Advice
If you think you have an alcohol
problem and would like help,
ask your doctor or see below:
If you are thinking about
residential treatment (detox)
and are eligible for or claiming
benefits then you can contact
your borough’s social services
which will have a Substance
Misuse Team (SMT). They will
carry out an assessment with
you and if you meet the criteria
they will refer you to residential
treatment for alcohol or drug
use. These services are often
oversubscribed and you must
be aware that there will always
be a waiting list.
Counselling
There are also counselling
services in other sections of this
book, e.g. Day Centres, BMER,
Advice, Women etc. For quick
reference, check the Index by
Subject section at the back of
the book.
Drug Advice and Services.
If you have any issues with drug
use then contact any of the
agencies listed below and they
may be able to help you or
signpost you to somewhere
that can. It is advisable to
contact your most local,
If you are looking for substitute
prescribing then also ask social
services for information about
53
Health
6.
7.
8.
9.
10.
Useful numbers
their Drug Dependency Unit
(DDU), which will be able to
signpost you to services.
0845 769 7555
If you think you have a drug
problem and would like help,
look on the internet
www.ldan.org.uk for a service
near you, alternatively, contact
your doctor, see below, and
look in the Day Centres section
as some also have drug
workers.
London Drugs & Alcohol
Network
www.ldan.org.uk
Sexual Health Line
0800 567123
24 hr service, 365 days a year.
A free helpline which gives
advice on AIDS/ HIV issues and
other sexually transmitted
diseases. If you feel worried
about unprotected sex they can
also give you details of your
nearest clinic where you can be
tested for STI's and/or HIV, as
well as counselling services and
other help available e.g.
emergency contraception,
places which give out free
condoms etc.
There are a number of
specialist outreach teams and
other agencies dealing with
mental health issues in London;
these are listed below:
Sexual Health
Sexual health clinics deal with
many areas of sexual health
including emergency
contraception, sexually
transmitted infections, and many
other genital and sexual problems.
Many also do HIV testing. If you
are concerned about HIV and
AIDS infections or need advice
then some agencies are also listed
below and in the next section.
NHS Direct
www.nhsdirect.nhs.uk
0845 46 47
24 hours
NHS phone advice and health
information including local
services, late pharmacies, self
54
Saneline
www.sane.org.uk
08457 678 000
1pm to 11pm every day of the
year.
Provides practical information
and support to people who are
in a mental health crisis, their
families, friends, and
professionals. Callers will be
put in touch with services in
their own area. Also use
language line.
Soho Centre. NHS Walk In
Centre
Soho Centre for Health and
Care, 1 Frith Street
(off Soho Square)
W1D 3QS
020 7534 6500
Nearest station:
Opening Times:
Monday to Friday 8am to 8pm.
Weekends & bank holidays
10am to 8pm
Walk In Clinic. No appointment
necessary, but you may have to
wait. Nurse led service, minor
injuries and ailments. Emergency
contraception. Victoria clinic
does outreach service here for
Drop in medical
services
Doctor Hickey Surgery,
Cardinal Hume Centre
3 Arneway Street
SW1P 2BG
020 7222 8593
55
Health
Nearest station:
St James's Park
Opening Times:
12.30am. Mon / Tues / Thurs /
Friday 2pm to 4pm
Open access doctors sugery
offering full GP registration for
homeless people and people of
no fixed abode (NFA). No
appointment necessary. Full
time practice nurse, counselling
and drug & alcohol counselling.
help groups. You are normally
required to have a number
where they can call you back.
Call back time is shortest in the
morning. They use language line
so have translators for most
languages. The website also has
useful information in a variety
of languages.
gay men only; Sorted Hepatitis
B vaccinations Tuesday 5.308.30pm and Sorted HIV testing
service (results within 1 hour)
Wednesday (make
appointment on Tuesday).
2-4pm. Wed and Fri 2pm to
4pm. Dentist Tue and Thurs
10am - 4pm. Also have
podiatrist (foot clinic) Wed and
Fri 10am to noon. There are
also drop in sessions with a
psychiatrist and appointments
can be made with the
counsellor. Benefit advice Thurs
10am to 4pm.
Health E1 - Homeless
Medical Centre
9-11 Brick Lane
E1 6PU
020 7247 0090
Nearest station:
Aldgate, Aldgate East
Opening Times:
Drop In Monday to Thursday
9.15am to 11.30am Friday
10.30am to 11.45am
Drop In medical service, must
be in E1 area or rough sleeper.
Also have a specialist drugs and
mental health nurse.
Alcohol Advice
Women's Alcohol Centre
See listing under Women p114
0845 769 7555
national rate 0845 769 7555
10am to 10pm
Helpline for alcoholics and
information on local meetings.
Great Chapel St Medical
Centre
13 Great Chapel Street
W1F 8FL
020 7437 9360
Nearest station:
Opening Times:
Drop in services. Doctor and
nurse; Mon, Tue, Thurs 11-12.30,
Al-Anon Family Groups
UK and Eire
www.al-anonuk.org.uk
020 7403 0888
Confidential helpline Mon - Sun
10am-10pm
Offers understanding and
support for families and friends
of problem drinkers whether
56
the alcoholic is still drinking or
not. Alateen, a part of Al-Anon,
is for young people aged 12-20
who have been affected by
someone else's drinking, usually
that of a parent. For details of
meetings please call the helpline
or visit the website.
Alcohol Recovery Project Kings Cross
130-134 Pentonville Road
Kings Cross
N1 9JF
020 7837 0100
Nearest station:
Kings Cross/Angel
Opening Times:
2pm
Drop In direct access centre.
Assessment, advice and
counselling (groups and one to
one; limited availability),
acupuncture, Shiatsu. Residential
programmes with mid-level
support. Other special interest
groups also run, including
women's group, LGBT group.
Alcohol assessment, detox
referrals.
Drinkline
0800 917 8282
24 hours 7 days a week
Confidential advice for people
with alcohol problems and their
friends, family and carers. Also
do referrals to local
organizations, including
information about meetings,
detox etc.
Alcohol Resource Centre
314 Ladbroke Grove
W10 5NQ
020 8960 5505
Nearest station:
Ladbroke Grove
Opening Times:
Community based alcohol
advice & information.
Counselling service, women's
group and onward referrals.
Free and confidential short
Alcohol Recovery Project Elephant & Castle
68 Newington Causeway
SE1 6DF
020 7403 4077
57
Health
term service. Also have walk in
assessment times - phone for
details. Boroughs: Westminster,
Kensington & Chelsea.
Nearest station:
Elephant & Castle
Opening Times:
Drop In Monday to Friday
9.30am to 12.30pm
Drop In direct access centre.
Assessment, advice and
counselling (groups and one to
one; limited availability),
acupuncture, Shiatsu. Residential
programmes with mid-level
support. Alcohol assessment,
detox referrals. Six week rolling
day programme about alcohol.
Alcohol Recovery Project New Cross
318 New Cross Road
SE14 6AF
020 8691 2886
Opening Times:
Monday to Friday open access
drop in assessments 9.30am to
12.30pm
Drop in for assessment as early
as possible. Alternative
therapies, group work and key
working and alcohol advice.
Detox referrals and referrals to
residential detox.
Drug & Alcohol Service for
London (DASL)
Capital House
134-138 Romford Rd
Stratford
E15 4LD
020 8257 3068
Opening Times:
Phone or drop in. Alcohol &
day programmes for Newham
and Redbridge only. Drug
service for Newham. Self
referral or agency. One to one
counselling, domestic violence
project, lesbian and gay
counselling, community detox,
pre-stabilize drug programme.
Drug Advice
London Drugs and Alcohol
Network
[email protected]
www.ldan.org.uk
020 7704 0004
Opening Times:
5pm
London wide signposting
service. Look on the website to
find an appropriate service near
you or phone for information.
58
Wed. 5.45pm to 8pm
Services for drug users in
Hackney. Women's specific at
number 13. Needle exchange,
key working, crime reduction,
counselling, GP shared care, dual
diagnosis, aftercare, mentoring,
employment & education,
advocacy, referrals to other
agencies and BBV nurse on site
CASA
020 7485 1945
Opening Times:
5.30pm
If you want to do something
about your alcohol and drug
problem and live in Camden or
Islington (or you are a family
member of somebody who
does) then phone for an
assessment. Alcohol counselling
and group work, key working,
relapse prevention, community
activities, older persons service,
partners and friends service,
services for parents of young
children, move on projects,
education & training, multiple
needs projects with specialist
LGBT counselling, post rehab
supported housing.
Addaction - Hackney
Community Drug Service
18-20 Tudor Grove
E9 7QL
www.addaction.org.uk
020 8985 3757
Nearest station:
Bethnal Green / Hackney
Central
Opening Times:
Open access drop in Monday to
Friday 1pm to 4pm and Tue /
59
Health
In-volve - Newham
Community Drugs Teams
2nd floor, Abbey House
361 Barking Road
Plaistow
E13
020 7474 2222
Nearest station:
Paistow / Canning Town
Opening Times:
4.30pm (closed 12.15 - 2pm)
Service for drug users with a
Newham connection. Drop in
any time to do a self referral.
Key working, weekly
prescription, counselling, reiki, ear
accupunture, relapse prevention
group. Asian and Afro Caribbean
outreach workers.
FRANK (Drugs Helpline)
[email protected]
www.talktofrank.com
Freephone 0800 77 66 00
24 hour advice on drugs and
drug issues. Can find local
information and refer to
services across the UK.
Different language advice also
available - phone for
information.
by nurse, dental treatment and
optician available (phone for
details). Health promotion
service. Also offer pregnancy
testing and the morning after
pill.
Angel Drug Services
332c Goswell Road
EC1V 7 LQ
020 7833 9899
0800 169 2679
Nearest station:
Angel
Opening Times:
Mon - Fri 2pm - 5pm, Tues,
Thurs 6pm - 9pm
Drop In Needle exchange as
well as free and confidential
advice, information, support and
counselling for people with
drug-related problems, their
partners, families and friends.
Crack cocaine programme and
support group. Acupuncture,
Yoga, Qi Gong, Shiatsu also
offered. (phone for times).
Women's group (Thurs),
relapse prevention programme,
family friends and partners
group (both Tuesday night).
Compass The Point, Harm
Reduction Service
228 Cambridge Heath Road
E2 9NN
020 8880 7780
Nearest station:
Bethnal Green
Opening Times:
Drop-in Mon, Fri 10am - 4pm,
Tues, Wed, Thurs 12 noon 6pm, closed each day 1:30pm 2:15pm
Drop In service for injecting
drug users. Free needle
exchange and condom
provision. Referral for drug
treatment available. Hep C and
HIV testing. Hep B vaccination.
Outreach service. Health
checks and primary health care
60
Druglink
103a Devonport Road, Old
Coach House
W12 8PB
02087496799
Nearest station:
Shepherds Bush
Opening Times:
5pm. Wednesday's 10am to
8pm
Offers advice and information
on drug treatment options and
drop in needle exchange. Peer
group support to stimulant
users; Drop In Wednesday night
7-9pm. Telephone advice and
one-to-one support sessions
for people wishing to make
changes in their lives. Also make
referrals and have acupuncture
(phone for more details)
Hungerford Project
32A Wardour Street
W1D 6QR
020 7287 8743
020 7437 3523
Nearest station:
Piccadilly Circus / Leicester
Square
Opening Times:
Helpline: Monday to Friday
10am to 6pm Drop In: Monday
to Friday 2pm to 5pm Saturday
& Sunday 11am to 5pm
(helpline and drop in)
One-to-one counselling and
drugs advice and information
on drug-related problems.
Acupuncture sessions and
massage available. Mobile
needle exchange, shiatsu,
internet café, computer training,
Hepatitis C specialist nurse,
LGBT Antidote Project (drug
support), Thursday 6-8.30pm.
City Roads Crisis
Intervention
352 - 358 City Road
EC1 2PY
020 7278 8672
020 7278 8671
Nearest station:
Angel
Opening Times:
Helpline 24hours 7days a week.
61
Health
24-hour crack cocaine and
opiates helpline operates all
year. Self-referral to
detoxification unit in crisis.
Planned detoxification service
via community drug teams.
Phone for details.
Mainliners, Smart
9B Mitcham Lane
Streatham
SW16 6LG
[email protected]
020 8677 9541
Nearest station:
Streatham
Opening Times:
Drop In Tuesday & Thursday
2pm to 5pm. Appointments and
needle exchange Monday 10am
- 1pm, Tue 10am - 5pm, Wed
10am - 8pm, Thurs 2pm - 5pm
Fri 10am - 2pm Closed daily
1pm - 2pm.
For people needing support
relating to their drug use. You
can access complimentary key
working, counselling, therapies,
needle exchange and condoms.
Also provide access to
maintenance prescriptions
working with your GP, as well as
other appropriate referrals such
as detox. Women only Monday
2pm - 5pm.
Mainliners
195 New Kent Road
SE1 4AG
020 7378 5480
Hepatitis C Advice Line 0870
242 2467 Monday to Friday
10am to 4pm
Nearest station:
Elephant and Castle
Opening Times:
Needle Exchange and Drop In
4.30pm
Support for drug users, female
sex workers and HIV and
Hepatitis C positive people.
Outreach work. Free condoms
and needle exchange and make
referrals for detox. Advice on
harm reduction, health, benefits
and general welfare available.
Hepatitis C resource centre
(and support group). Also has a
mobile based needle exchange
in Southwark: Sundays and
Thursdays with nurse for
Hepatitis C vaccination (Thurs
only).
Release
[email protected]
www.release.org.uk
020 7729 9904
Legal advice and drugs advice
62
helpline 0845 450 0215
Monday to Friday: Legal helpline
11am to 1pm. Drugs Helpline:
2pm to 4pm
Provides legal advice and
information on drug-related
problems as well as phone
support for users, their families,
friends and partners. If helpline
is closed, leave message and
they will get back to you within
24 hours.
Lambeth Harbour
245 Coldharbour Lane
SW9 8RR
020 7095 1980
Nearest station:
Loughborough Junction
Opening Times:
Mon - Fri 9.30am - 5.30pm
Drop In: 1.30pm - 4.30pm
(except Thursday)
A free, confidential and friendly
service for crack/cocaine and
stimulant users, their family and
friends in Lambeth.
Westminster Drug Project
474 Harrow Road
W9 3RU
www.wdp-drugs.org.uk
020 7266 6200
02072666300, Helpline Monday
to Friday 10am - 5pm
Nearest station:
Westbourne Park
Opening Times:
Drop-in: Monday to Friday
1pm - 5pm:; Appointments and
Needle exchange Monday to
Friday 10am to 5pm.
Support, advice and information
on a wide range of drug issues.
One-to-one counselling by
appointment. Range of
alternative therapies, legal
advice. Needle exchange. runs
The Stockwell Project
1-3 Stockwell Gardens
SW9 0RX
020 7274 7013
Nearest station:
Stockwell
Opening Times:
Drop-in: Mon & Wed 2pm5pm; Tue 10am - 1pm; Thu
10am - 1pm, 2pm - 5pm.
Women only drop-in: Tue 2pm
- 5pm.
63
Health
parallel to opening times.
Outreach services. Specialist
workers for dual diagnosis, sex
workers and drug education.
Arrest referral service.
Direct access drug agency
offers understanding and
supportive environment for age
18+ mainly injecting poly drug
users, assessment, referrals for
prescribing and in-patient
treatment, medical, criminal
justice and social welfare
casework, needle exchange, safe
sex advice, HIV, Hep B and Hep
C referrals for testing,
vaccinations and support,
specialist services for women
and black clients.
Portuguese / Italian
use, Hep B vaccination, Hep C
testing. Phone for initial
assessment. General assistance
and help. (drop in may open
soon phone for details)
Mental Health
Focus Homeless Outreach
Team
264 Pentonville Road
N1 9JY
020 7530 5757
Nearest station:
Kings Cross Thameslink
Opening Times:
5pm
Community mental health team
for homeless people in Camden
and Islington. Works with local
day centres, hostels and
outreach services. Accept self
referrals.
Kaleidoscope Project
28-46 Cromwell Road
Kingston upon Thames
KT2 6RN
020 8549 2681
Opening Times:
5pm
Methadone programme. Drug
users from Kingston, Richmond,
Merton, Sutton, Wandsworth,
Croydon & Surrey can access
this service. Within 24 hours of
initial assessment can begin
programme. Care coordinators,
dual-diagnosis nurse,
acupuncture, advice on drug
Ashley Road Day Centre
35 Ashley Road
N19 3AG
020 7272 6936
Opening Times:
Mon / Wed / Fri 10.30am to
4.30pm. Thurs - Women's Day
12.30 - 6pm Tues - LGBT day
64
Information on mental health.
Ring the helpline to find the
nearest Mind centre to you. A
Legal Advice Line 020 8519
2122, operates Mon, Wed and
Fri 2pm - 4.30pm. Use language
line.
Westminster Joint
Homelessness Team, The
Soho Centre for Health
and Care
1 Frith Street (off Soho Square)
W1D 3HZ
0207 534 6711
020 7534 6715 (Duty Officer)
Nearest station:
Opening Times:
(except Wednesday's 9am to
1pm)
Mental health services for
homeless single adults in
Westminster who are unable to
access mainstream health
services. Accept referrals from
day centres and members of
the public about people who
do not want to engage.
Samaritans
46 Marshall Street
W1F 9BF
020 7734 2800
08457 909 090 24 hours
Nearest station:
Piccadilly Circus
Opening Times:
Every day 9am to 9pm
Face to face befriending service,
just drop in. These services are
for anyone experiencing
emotional crises and / or at risk
of suicide. Also operate 24 hour
helpline.
Mind
www.mind.org.uk
0845 7660 163
5.15pm
65
Health
10.30am - 4pm
Drop in. Offers support, advice,
advocacy, friendship and lunch,
in an informal house setting to
Islington residents. Counselling,
shiatsu, reflexology, art tutor, art
therapy, self harm group,
hearing voices group, gardening
group. You don't have to have a
diagnosed mental health
problem to attend, just drop in.
Tower Hamlets Assertive
Outreach Service
1 St Mark Street, (off Allie
Street)
E1 8DJ
020 7702 9202
Nearest station:
Aldgate, Aldgate East
Opening Times:
Mental health and social service
for homeless people in Tower
Hamlets, including assessment,
casework and care
coordination. Focus on mental
health, psychology, alcohol
misuse and resettlement.
Accept referrals from day
centres. Somali mental health
support workers.
MDF the Bi-polar
organisation
www.mdf.org.uk
08456 340 540
Offer local self help groups for
people diagnosed as bipolar or
their carers, families and friends.
Phone to find your nearest
group
Counselling
The Maya Project
see listing under Women p115
Upper Street Multicultural
Counselling Centre
Claremont Centre
24-27 White Lion Street
N1 9PD
[email protected]
020 7837 3303
Low cost service to the
community. Individuals, couples
and families counselling on
issues such as; mixed race
relationships, racial
discrimination, gender
transformation, drugs, alcohol,
general relationships, anxiety,
eating disorders, low self
START Team
020 7840 0653
Community mental health team
for homeless people in
Southwark, Lambeth and
Lewisham. Works with local day
centres, hostels and outreach
services. There is a duty worker
available from 1-5pm to discuss
referrals or concerns.
66
esteem, loss of meaning and
purpose. Access to the service
is by booking an appointment.
Support Line
[email protected]
www.supportline.org.uk
020 8554 9004
Provides emotional support to
any individual on any issue. The
Helpline is primarily a
preventative service and aims
to support people before they
reach the point of crisis. It is
particularly aimed at those who
are socially isolated, vulnerable,
at risk groups and victims of any
form of abuse. Support for all
problems including for male
victims of domestic violence.
Phone (opening times vary) or
email. There is also good advice
and contacts on the website.
Sexual Health
EACH - Ethnic Alcohol
Counselling in Hounslow
020 8577 6059
5pm
Group work and structured day
care programmes as well as
free counselling service for
people with alcohol problems
Lloyd Clinic (After Five)
Guy's Hospital
St Thomas Street
SE1
020 7188 2664
Nearest station:
London Bridge
Opening Times:
Monday / Tuesday / Thursday /
Counselling
www.counselling.ltd.uk
0800 321 32 45
Tuesday 11.00am to 12.00am &
8.00pm to 9.00pm. Thursday
7.30pm to 9.00pm
Free national counselling
service. Phone the number and
speak to someone who will try
to find you a free counsellor in
your area. To call you MUST be
in receipt of benefits.
67
Health
in Hounslow, Ealing, Harrow &
Brent. Also for victims of
domestic violence in Ealing /
Brent / Harrow / Hillingdon /
Hounslow & Barnet. Self
referral or agency.
Gujarati / Hindi / Punjabi / Farsi
Friday 8.50am to 12.10pm &
1.45pm to 5pm. (Tuesday closes
at 3pm)
Walk in sexual health clinic run
on a ticket system so get there
early. Mon / Wed / Thurs 1hour
HIV testing - phone for an
appointment. Tuesday 5pm 7.30pm gay and bisexual men
and women only appointments only.
Sexual Health Direct
www.fpa.org.uk
0845 310 1334
08453101334
Helpline open 9am to 6pm
Monday to Friday
information on sexual health.
Can give details of your nearest
family planning clinic. Useful
website
Victoria Clinic
82 Vincent Square
SW1P 2PS
0845 811 6699
Nearest station:
St James Park / Victoria
Opening Times:
(except Wed 12.30pm to 5pm)
Phone to make an
appointment. All STI testing
including 1hr HIV testing.
Trained health advisors who
can refer to other services.
Emergency walk in. 1 hour HIV
testing for gay men, for others
takes 3 working days.
Praed Street Project
c/o Jefferson Wing, St Mary's
hospital
Praed Street
W2 1NY
020 78861549
Nearest station:
Paddington
Opening Times:
Monday to Friday 9.30am 5.30pm appointments only.
Drop In Tue / Wed / Thurs 2pm
to 5pm. Service for any women
in or connected to the sex
industry. Drop in sessions for
advice, information, condoms.
Specialized clinic sessions, full
sexual health screening;
appointment based. Phone or
drop in to make appointment.
Free and confidential.
68
Naz Project
HIV Support for BMER
communities, see main listing
p101
Positive East
159 Mile End Road
E1 4AQ
020 7791 2855
Nearest station:
Stepney Green
Opening Times:
HIV positive individuals from East
London can register as service
users. Service users are offered an
initial assessment, to allow their
individual needs to be assessed and
to respond to them accordingly. All
services are open to registered
service users; help back to work,
drop in centre, counselling, benefits
advice, support groups, gym.
HIV Support
The Positive Place
52 Deptford Broadway
SE8 4PH
[email protected]
www.thepositiveplace.org.uk
020 8694 9988
Nearest station:
Deptford Bridge DLR / New
Cross BR
Opening Times:
69
Health
5.30pm
Support for people living with
HIV in South London.
Workshops, peer support
groups, referrals, advice,
specialist African service. Can
self refer, drop in for more
information.
Wolverton Centre for
Sexual Health
Kingston Hospital,
Galsworthy Road
Kingston-upon-Thames KT2 7QB
020 8974 9331
Nearest station:
Norbiton
Opening Times:
Drop In Fri and Tue 8.30am midday, Mon 8.30am - 11.30am.
Gay men; Wed 6pm to 8pm.
Drop In sexual health service.
Testing for STD's and HIV,
Hepatitis. Counselling and
Support. Infection screening and
support following rape or
sexual assault, management of
psychosexual abuse problems.
Primary Care for
Homeless People Team
020 7530 3444
Health care for anyone
homeless in Camden or
Islington who does not have
access to an existing GP.
Register with GP's. Nurses,
counselling, advice on benefits,
housing and escorts to
appointments. Operate from
the Spectrum Centre and the
Kings Cross Primary Health
Centre, (see individual listings)
and hostels.
Westminster Homeless
Health Team
020 8746 5706
This team provides NHS health
care in Dr Hickey's (at the
Cardinal Hume Centre), The
Passage, West London Day
Centre, Connection at St
Martin's, and Great Chapel
Street Medical Centre. (see
individual listing.)
Brent Health And
Homelessness Team
Craven Park Health Centre
Shakespeare Crescent
NW10 8XW
020 8965 6523
Nearest station:
Harlesden
Opening Times:
Monday to Friday 9am - 5pm.
Primary health care for
homeless people. Sessions in
day centres and hostels and
outreach work in B&B hotels
and other locations. Also
provide information and advice
on housing, benefits and
resettlement - drop in for more
information.
The Homeless Team, 3
Boroughs Primary Health
Care Team
Lambeth PCT
020 3049 4555
A nurse led primary care team
for the Homeless in Lambeth,
Southwark and Lewisham.
Work in Day centres e.g.
Webber Street, Manna Centre,
Deptford Churches and Hostels
- provide health screening,
minor illness and minor injury
assessment, wound care,
referral to specialist agencies
including drug and alcohol,
70
Community and Salaried
Dental Services
St Leonard's Primary Care
Centre
N1 5LZ
020 7683 4433
Opening Times:
Dental treatment and
Orthodontic service for people
who have difficulty accessing
mainstream services, including
homeless people, people with
mental health problems, people
with HIV/AIDS, and people
who are phobic about dental
treatment. Accept self referrals.
Phone for information. Tower
Hamlets and Hackney boroughs
only.
Health Support Team
020 7479 8805
Helping people of NFA to
access health services. Refugees,
asylum seekers, people in bed
and breakfasts, families and
those in temporary
accommodation, work with
interpreters. Accept self referals,
phone for a home visit. Must be
in Westminster.
Kings Cross PCC
N1 9JY
020 7530 5770
Nearest station:
Kings Cross (opposite
Thameslink)
Opening Times:
Drop In service Monday
6.30pm to 9pm. Tue 2pm 4pm, Friday 1.30pm to 3.30pm.
Register patients in first hour.
Doctor and nurse available
Tuesday and Friday.
Kings Cross PCC - Dentist
N1 9JY
020 7530 5782
Kings Cross (opposite
Thameslink)
Drop In service Monday 6pm
to 7.30pm.
Dentist service for homeless
people. Phone or drop in to
make an appointment. No
borough connection needed.
71
Health
vaccinations, chronic disease
advise, sexual health screening
and other specialist services.
Phone for times, or see day
centres section.
Opening times vary, Mon / Tue /
Thurs / Fri 9am to 5pm
appointments only.
4.30pm closed Tue afternoon.
Range of services for people
with alcohol and drug problems.
Needle exchange for clients in
treatment, on-site methadone
dispensary, substitute prescribing,
group work, GP liaison. Specialist
services for homeless people,
pregnant women, mothers and
children. Also see people with
alcohol problems and run
Probation clinics.
National Homeopathic
Service
127a Fortess Road
NW5 2HR
020 7482 0432
Nearest station:
Tufnell Park
Opening Times:
Monday to Saturday
Low cost treatment and training
to disadvantaged people;
homeless, mothers, people with
drug and alcohol problems,
anxiety, depression, and mental
health needs. Can refer to
other services.
TB Services
University College
Hospital TB Clinic
TB Service, Ground Floor,
Rosenheim Building
Grafton Way
WC1E 6AU
020 7380 9259
Nearest station:
Warren Street / Euston Square
Opening Times:
Drop In Monday 1.30pm to
3.30 pm
Drop In TB clinic / testing.
Advice screening and treatment
for Tuberculosis.
Blackfriars Road
Community Drug &
Alcohol Team
151 Blackfriars Road
SE1 8EL
020 3228 9400
FAX: 020 7620 0540
Nearest station:
Elephant & Castle
Opening Times:
Drop In Monday 1.30 - 3.30pm.
72
Health
Mobile TB Unit
[email protected]
020 7380 9738
Mobile London TB X-Ray
Service. Free immediate service
from large white NHS truck
which bases itself outside day
centres and hostels. E-mail for
information.
73
Housing, benefits etc.
Advice
Homeless Information
Project (HIP)
612 Old Kent Road
SE15 1JB
020 7277 7639
Nearest station:
Elephant & Castle
Opening Times:
Mon / Wed / Fri 5.30pm to
7.30pm
Drop in or phone advice on
housing issues, practical advice
on how to avoid eviction,
housing benefit issues etc.
French occasionally Czech /
Spanish / Polish
This section includes many drop
in organizations which you may
find useful, including help in
setting up bank accounts, which
you will find in the other
services section. It has been
organized into the following
sections;
1.
Housing, benefits etc.
2.
Families
3.
Citizens Advice Bureau’s
4.
Other Services
Remember to check the advice
section in BMER and other
sections as though this is
specialist advice, most
organizations work with the
community as a whole – not
just specific ethnic groups.
St Giles Trust
Georgian House, Camberwell
Church Street
SE5 8JB
020 7703 7000
Nearest station:
Peckham / Elephant & Castle /
Oval / Denmark Hill
Opening Times:
Drop In for assessment.
12.30pm
Drop in for assessment and a
worker will assist in all aspects
74
Shop Front, Southwark
Reach
346 Camberwell New Road
(near Camberwell Green)
0808 168 0708
Nearest station:
Oval / Elephant & Castle
Opening Times:
Monday & Wednesday 10.30am
to 2pm
Drop in advice service on
housing and benefits.
East Finchley Advice
Centre
42 Church Lane
N2 8DT
020 8444 6265
Nearest station:
East Finchley
Opening Times:
12.30pm, then 1.30pm to 4pm
Drop in advice and information
on housing, benefits, legal issues,
homelessness, immigration.
Legal advice session first
Tuesday of the month 7pm to
8pm, phone for appointment.
Phone for times of Polish
speaker.
Polish / Afrikaans / Malay
Gems Outreach, Mayville
Community Centre
Woodville Road (off Mildmay
Road)
N16 8NA
020 7923 7986
Nearest station:
Dalston Kingsland
Opening Times:
9pm. Appointments.
Advice on housing, referrals,
tenancy support. No borough
connection necessary. Phone to
make an appointment.
75
Advice
of homelessness e.g. referrals to
other agencies, accommodation,
drug and alcohol issues, help in
getting ID, also work in
prevention. LGBT housing
advice on Tuesdays 2-3.30pm,
literacy, computer skills, art
classes Monday 1-4pm, crack
surgery Wednesdays. Benefits
advice Fridays 10am - 1pm. Exoffenders advice. Phone / drop
in for more details.
Families
Threshold Barnet Centre
36B Woodhouse Road
North Finchley
N12 0RG
020 8446 2504
Nearest station:
Finchley Central & bus
Opening Times:
Monday Wednesday Friday 10am
to 1pm and 2pm to 4pm
Housing advice centre. Rent
deposit scheme, legal advice. Also
take referrals for drug & alcohol
worker & ex-offenders worker.
Need borough connection.
Bengali / Urdu / Hindi /
Portuguese / Farsi
Barnardo's Families in
Temporary
accommodation Project Lambeth
Railton Road Methodist Church
Community Centre
141 Railton Road
SE24 0LT
020 7237 8241
Opening Times:
Wednesday 11 am to 1pm
Drop in advice session with
play facilities.
Temporary
accommodation Project Tower Hamlets
The All Saints Church (in the
crypt)
Newby Place
E14
020 7517 9370
Opening Times:
Thursday 11am to 1pm
play facilities.
Threshold Housing Advice
Centre - Hammersmith
126 Uxbridge Road
W12 8AA
020 8749 2925
Nearest station:
Shepherds Bush
Opening Times:
Mon & Friday 9.30am to 1pm.
Tuesday & Thursday 2pm - 5pm
Phone or drop in to make an
appointment. Housing advice for
single homeless people. Casework.
Legal advice worker. Information and
signposting. Need local connection.
76
Kings Cross Homelessness
Project
Unit 210-213 Burford Business
Centre
11 Burford Road
E15 2ST
020 85196606
Nearest station:
Stratford
Opening Times:
1pm
Phone or drop in to make an
appointment. Housing and
benefit advice for homeless
families or those in temporary
accommodation, including
refugees and asylum seekers.
77
Advice
Temporary
accommodation Project Westminster
St Paul's Church Centre,
Rossmore Road
NW1 6NJ
020 7237 8241
Nearest station:
Baker Street / Edgware Road
Opening Times:
Monday 11am to 1pm
play facilities.
Finsbury Park Homeless
Families Project
Unit 9, 5-7 Wells Terrace
N4 3JU
020 7281 5174
Nearest station:
Finsbury Park
Opening Times:
Monday to Friday 10am - 1pm
Housing, welfare benefit advice
drop in day Wed 10am - 1pm,
rest of the week advice by
appointment only. Centre open
for play group, women's group,
health sessions, after school
club, ESOL, family centre, family
support workers, any families
living in temporary
accommodation are welcome,
phone for specific times of
activities, or come and pick up a
time table.
Bengali, Somali, other African
languages
Pimlico CAB
140 Tachbrook Street
SW1V 2NE
www.adviceguide.org.uk
www.citizensadvice.org.uk
0870 126 4040
Telephone helpline; Mon / Wed
/ Thurs 10am to 4pm. Open
door Mon / Wed 10am to 1pm.
Have more opening times for
appointments only.
Specialize in housing and have
an open door policy.
Citizens Advice
Bureau’s
Bow CAB
86 Bow Road
E3 4DL
0870 126 4040
Telephone help line Monday to
Thursday 1pm to 3pm. Open
door Monday to Thursday
9.45am to 3pm
Other Services
North Paddington CAB
441 Harrow Road
W10 4RE
0870 126 4040
Telephone helpline; Mon / Wed
/ Fri 10am to 4pm. Open door;
Tue & Wed 10am to 1pm. Have
more appointment only
opening times.
National Debtline
www.nationaldebtline.co.uk
0808 808 4000
The national helpline that
provides free confidential and
independent advice on how to
deal with debt problems. You
can also download a Self Help
Debt Pack which provides step
by step guidance on how to
deal with your debts.
78
SAFE (Services Against
Financial Exclusion), an
initiative of Toynbee Hall
28 Commercial Street
E1 6LS
[email protected]
020 7392 2959
Phone advice and appointments
to help set up a bank account.
Information on the different
kinds of accounts, and on
different ID that different banks
accept. Support getting hold of
ID to use at banks. Can also
help you with negotiating with
bank staff and accompany you
to the bank.
Victim Support Helpline
www.victimsupport.org.uk
0845 30 30 900
To find your local office : 020
7735 9166
Sat, Sun 9am to 7pm
Confidential victim support for
people who have experienced
a crime or are at risk of a
crime. Offer emotional support
and practical help. Some
boroughs offer specialist
services e.g. domestic violence,
children's projects, hate crime
or people who have
experienced sexual assault. Each
borough has a local office which
can arrange appointments, see
website or phone to locate it.
79
Advice
Capitalise
020 7089 9513
Face to face, one to one
confidential advice on debt
management, benefit overpayment
advice, court representation &
completion of financial statements.
There is a specialist worker for
homeless clients. Will visit day
centres or hostels. Phone to make
an appointment.
Advisory Service for
Squatters
Angel Alley
84B Whitechapel High Street
E1 7QX
Nearest station:
Aldgate East
Opening Times:
Monday to Friday 2pm to 6pm
Support and services to help
people back to work. Exoffenders and St Mungos
residents. Job club. Phone for
details.
Employment &
training
Some Day centres also provide
training and classes, so remember
to check what is on offer there.
Every borough has a Volunteer
Centre and this is a good way of
gaining experience and can be
structured around your timetable
/ availability – we have only listed
three.
The agencies listed below can
help you find paid or voluntary
work and training. They are listed
under the following headings:
1.
Job Clubs
2.
Training Projects
3.
Voluntary Work
4.
Other Services
BCU Lifeskills Centre
Pincott Hall, Christ Church
Bexleyheath
DA6 7BT
020 8301 31/87
Nearest station:
Bexleyheath
Opening Times:
Monday to Wednesday 10.30am
to 3pm Thursday (different site)
Womens day 10.30am - 3pm
Welfare and benefits advice as
well as general advice in getting
back to work. Advocacy advice
and guidance. Sometimes run
courses as funding allows.
Thursdays; womens project,
counselling, créche etc. (at Trinity
Church, Trinity Place, Broadway,
DA6 8DG)
Job Clubs
St Mungo’s Rockley Road
Employment Team
Atlantic House, 1-3 Rockley
Road
Shepherds Bush
W14 0DJ
020 8600 3063
Open Access Monday to
Thursday 10am to 1pm.
80
Turning Point, ACAPS
2 - 6 Atlantic Road
SW9 8HY
020 7738 3427
Nearest station:
Brixton
Opening Times:
After care service. 6 week work
preparation project for people
who have experienced an
alcohol or drug problem. Free
to participants, travel expenses,
lunch allowance. Does not affect
state benefits. Move on after
drug/alcohol problems with IT
training, numeracy, literacy,
career, C.V. preparation,
acupuncture. Alcohol counselling
for Lewisham residents only.
Boroughs work with: Lewisham,
Southwark, Wandsworth,
Lambeth. Self- referral service,
phone or drop in.
The New Hanbury Project
Calvert Street
Shoreditch
E2 6JN
020 7377 2497
Nearest station:
Liverpool Street / Old Street
Opening Times:
Monday 1pm to 4pm, Tuesday to
Friday 10.30am to 4.30pm
Referral or self referral - drop in
to see if you wish to engage with
the project. Training, counselling
and health care for people
disadvantaged through mental
illness, homelessness, substance
use, long term unemployment.
Living skills, including budgeting,
literacy, numeracy, cooking,
decorating, hygiene, health care,
Turn Around E1, Montefiore
Centre
Hanbury Street
E1 5HZ
www.turnaroundE1.org.uk
020 7247 9005
81
Employment &
Training
Nearest station:
Whitechapel / Aldgate East /
Liverpool Street
Opening Times:
(Closed 1pm to 2pm lunch)
Resource centre for rough
sleepers and ex-rough sleepers.
Advice on training, mentoring,
volunteering opportunities. Use
of IT suite with training provided.
Drop In and join.
Training projects
gardening, art, wood workshop.
Counselling for project members.
Group sessions, personal
development training.
can use computers, phones and
the internet for free. NVQ and IT
assessments. Computer courses:
European Computer Driving
Licence, courses for beginners
and intermediate students in
word processing, spreadsheets
and graphics software. Video,
music and photography
workshops. Also offer literacy and
ESOL classes, creative writing
group inhouse magazine.
St Mungo’s Putting Down
Roots
07801 034 863 or 020 7549
8278
Open access gardening project.
Learn skills and gain qualifications.
North and South London; phone
for details. Can lead on to
full/part time employment.
Drive Ahead Project Depaul Trust
24 George Street
W1U 3QZ
020 7224 0593
Nearest station:
Bond Street
Opening Times:
17 - 24 year olds who have
proof of homelessness, good
level of English, provisional driving
licence, and are not in other
training or working can attend an
initial interview. If successful then
enrol in 6 week course,
introduction to theory and
practical driving, personal
development and employment
help.
St Mungo’s Bridge Training
Centre
Bridge Close (off Kingsdown
Close)
W10 6SW
020 8960 6798
Nearest station:
Latimer Road / Ladbroke Grove
Opening Times:
Mon - 1pm - 4:30pm (women
only)
Tue-Fri 10am - 4.30pm
Referral through day centre/key
worker. A careers and open
learning centre, which runs dropin sessions for advice and help on
job hunting and training. Clients
82
Greenwich Volunteer
Centre,The Forum at
Greenwich
Trafalgar Road
SE10 9BP
020 8853 1331
Nearest station:
Maize Hill BR
Opening Times:
4.30pm
Phone or drop in and they will
arrange an appointment at an
outreach point within Greenwich
(borough connection necessary).
Volunteering through a wide
variety of opportunities available
from a few hours a week to full
time. Build confidence and
motivation as well as gaining
experience of the work place.
Access to Employment and
Training, Spitalfields
Employed Project
Foresight House, 6 Elder Street
E1 6BT
020 7655 6990
Opening Times:
Monday to Thurs 9am - 5pm
Friday 9am - 2pm
Drop In centre, come in and
register. Basic employment
advice. Use resource centre,
interview practice, CV help, letter
writing, career advice, confidence
building, all skills to look for work.
Daily newspapers, envelopes,
stamps, fax, computer access,
printers, workshops in specific
skills.
St Mungo’s Volunteer
Services
020 7549 8246
Volunteers provide activities for
homeless people in hostels, such
as art, craft, music, drama,
creative writing, sports etc. If you
have a skill that you would like to
83
Employment &
Training
Voluntary Work
Shift,Thames Reach
Tower Workshops, 58 Riley Road
020 7231 6169
Painting & Decorating &
Maintenance Skills. 12 week
training course, 15 hours Mon /
Wed / Fri. Open access. Courses
start in Sept 07 and Jan 08.
share, and time for a minimum
involvement of once a week for
a six month commitment
contact the team for an
information pack.
Help to find people voluntary
work in Westminster appropriate
to interests, skills and experience.
Wide variety of opportunities
available; all sections of the
community are encouraged to
get involved. Specialist service for
people with learning disabilities /
mental health issues who need
extra support in their
volunteering work, contact
Louise Davis, phone for details.
Community Service
Volunteers
www.csv.org.uk
0800 374 991
9am - 5.30pm
Full time volunteers aged 16 +
work away from home for
between 4 months and a year
with people who need their
help. No volunteer is rejected.
Food, accommodation and
pocket money provided.
Freephone 0800 374 991 for
more information. Part time
volunteering also available.
Other Services
Learndirect advice
www.learndirect-advice.co.uk
0800 100 900
Every day 8am to 10pm
Free careers and learning advice
with trained advisors who can
give careers advice, including help
finding a course, advice on
writing a CV and interview tips,
as well as advice on funding and
financial assistance. Can also put
you in touch with local centre for
face to face advice and free
courses.
Westminster Volunteer
Bureau
53-55 Praed Street
W2 1NR
www.volunteer.co.uk
020 7402 8076
Nearest station:
Paddington / Edgware Road
Opening Times:
4pm Drop In
84
Cardboard Citizens
26 Hanbury Street
E1 6QR
www.cardboardcitizens.org.uk
020 7247 7747
Theatre company for homeless
people. Performing arts
workshops held at Crisis Skylight.
Phone or drop in in the
afternoons for more information.
Street Shine
2nd floor, 35 - 43 Bondway
SW8 1SJ
www.streetshine.com
020 7840 3468
Nearest station:
Vauxhall
Opening Times:
Provide full time employment for
homeless people in City offices
and hotels. Learn new skills and
build your confidence. Phone for
an appointment or for more
information.
Street League
020 8536 5330
Football training and competition
with a professinal coach and
opportunities to gain a variety of
qualifications. Phone for details.
Big Issue Magazine and
Foundation
1-5 Wandsworth Road
SW8 2LN
020 7526 3445
Nearest station:
Vauxhall
Opening Times:
Monday 7.30am to 4.30.Tuesday
to Friday 8.30am to 4.30pm
Saturday 9am to 4.30pm
Drop in for induction to become
Transitional Spaces Project
www.osw.org.uk
020 7902 8688
5.30pm
Project for people in temporary
85
Employment &
Training
supported accommodation with
low support needs who are
making the transition into
employment and are willing to be
resettled into private rented
accommodation. Provide support,
coaching and assistance in aspects
relating to finding/maintaining
employment. Apply via website or
phone for more details. Must have
the support of your key worker,
no borough connection necessary.
a vendor - Monday to Friday
8.30am to 11.30am. Weekly
magazine sold by homeless or
vulnerably housed people.
Magazines are bought by vendors
for 70p and sold to the public for
£1.50.The foundation can signpost
to other agencies, has a writing
group, and complementary
therapies, phone for information.
7.30pm Sat - Sun 11am - 6pm
Open Access Learning and Skills
centre offering a range of
workshops and courses, many
accredited, from yoga to visual and
performing arts, and from bicycle
maintenance to IT. Opportunities
to expand existing skills and learn
new ones whilst enabling members
to integrate and develop social
skills. Drop in for times and info.
Much Less Gifts, Food for
all Centre, Hare Krishna
102 Caledonian Road
Kings Cross
N1 9DN
020 7168 5732
Nearest station:
Kings Cross
Opening Times:
Basic computer classes, cooking
classes, yoga, workshops, phone
or drop in for details.
Trinity Homeless Project
Bay Lodge, 36 Harefield Road
Uxbridge
Middex
UB8 1PH
020 8797 9502
Nearest station:
Uxbridge
Opening Times:
5pm
Open access training and advice
for homeless people or those at
risk of homelessness (including
ex-offenders, substance users).
NVQ programmes, literacy and
numeracy, IT, employment skills,
football coaching, customer
service, drama, cooking skills,
work experience placements.
Phone for an appointment.
Crisis Skylight
E1 6LT
0870 011 3335
Nearest station:
Liverpool Street / Aldgate East
Opening Times:
Mon-Thur 2 - 8.30pm Fri 2 -
86
There are a range of specific
services for people from black,
minority ethnic and refugee
communities. These are listed
alphabetically under the
following headings:
1.
2.
3.
4.
Congolese Community
Council
86 Durham Road
N7 7DU
020 7561 7480
Nearest station:
Finsbury Park
Opening Times:
Drop In for advice, information
and advocacy. Advice on
immigration, benefits,
employment, housing, health
and mental health. Special
service for older people
including advice, interpreting,
escorted visits to health/social
services. ESOL and IT courses.
French / Lingala / Kikongo /
Tshiluba / Swahili
Advice
Alcohol Advice
Drug Advice
Other Services
Specific services for women
from black and minority ethnic
communities are listed in the
main ‘Women’ section on page
109
Advice
Aziziye Mosque
117-119 Stoke Newington
Road
N16 8BU
020 7254 0046
Nearest station:
Stoke Newington
Opening Times:
Varies according to prayer times.
87
Black, minority
ethnic & refugee
Drop in for advice and support
on any issues, including housing,
family and substance use.
Turkish / Arabic / interpreters
available for other languages.
Black, minority
ethnic & refugee
Kalayaan
St Francis of Assisi Community
Centre
13 Hippodrome Place
W11 4SF
www.kalayaan.org.uk
020 7243 2942
Opening Times:
Work with Migrant Domestic
Workers in the UK. Provide
employment and immigration
advice, social area, English classes,
aerobics classes, and support for
people who have fled jobs due
to domestic violence. Phone for
an appointment.
Spanish
Oxford Circus
Opening Times:
Monday to Friday 10 am to 5 pm
Phone for appointment/advice.
Offers advice on housing,
immigration and welfare for the
Chinese Community. Translation
and interpreting. Women's
support project, workshops and
a legal advice helpline.
Chinese
An Viet Foundation
12-14 Englefield Road
N1 4LS
020 7275 7780
Opening Times:
Monday to Friday 9.30am 5.30pm Drop In.
Run by and for London's
Vietnamese community. Support
is also offered where possible to
other ethnic minorities and
refugees. Provides welfare
benefits and immigration advice;
day centre and activities for older
people; ESOL classes; training and
job placement in catering; drug
counselling and harm
minimisation; cultural events; and
Vietnamese language magazine.
Vietnamese
Chinese Information and
Advice Centre (CIAC)
4th Floor, 104 - 108 Oxford
Street
W1D 1LP
[email protected]
www.ciac.co.uk
020 7323 1538
Legal Advice 020 7462 1285
Women's support: 020 746
21281 Refugee and Asylum
Seekers: 020 7462 1283
Nearest station:
Tottenham Court Road /
88
Indo/Pakistan Cultural
Centre
16-18 Hornsey Road
N7 7BP
020 7609 4649
Nearest station:
Holloway Road
Opening Times:
Drop In advice on housing,
immigration, asylum, nationality,
welfare, benefits. Mother tongue
classes available.
Arabic / Bengali / Hindi / Urdu
/ Gujarati / Punjabi
Irish Centre (London)
50-52 Camden Square
NW1 9XB
[email protected]
www.irishcentre.org
020 7916 2222
Nearest station:
Camden Town
Opening Times:
Mon/Tue/Thurs/Fri 9.30am to
12.30pm. Mon/Tue/Wed/Thurs
2.00pm to 4.00pm
Drop in community welfare centre.
Advice on housing, health, benefits,
homelessness, alcohol. Lunch club,
youth resettlement, elders
outreach, missing persons service.
Arachne's Greek-Cypriot
Women's Group
2nd Floor, 67-83 Seven Sisters
Road
London
N7 6BU
[email protected]
www.arachne-group.org
020 7263 6261
Nearest station:
Arsenal
89
Black, minority
ethnic & refugee
African Swahiliphone
Refugee Project - ASREP
1B Waterlow Road
Archway
N19 5NJ
02072811859
Nearest station:
Archway
Opening Times:
Drop in centre, providing
information, advice, counselling
and support to asylum seekers
and refugees on issues such as
immigration, housing, health,
education and welfare. Advice
on alcohol and drug use.
Translation and interpreting
service. Mother tongue class in
Swahili.
Swahili, French, Lingala
Opening Times:
5.30pm Drop In Service
Monday and Wednesday 10am
to 2pm
Drop In advice and assistance
on welfare rights, housing,
health, advocacy, interpreting
and translation work. Also
provides adult education
classes, ESOL, computer literacy,
keep fit and Greek dance
classes.
Greek
(birth certificates etc.)
assistance with travel,
accommodation advice and
referrals, benefits advice and
general information,
resettlement in Scotland.
Bangla Housing
Association
243 Lower Clapton Road
Hackney
E5 8EG
020 8985 1124
Nearest station:
Hackney Downs
Opening Times:
5pm Drop In Welfare Advice
Surgery Tuesday to Thursday
10am to 5pm
Provides affordable social
housing to the Bangladeshi and
other ethnic minority
communities in Islington,
Hackney and Waltham Forest.
Also provides housing advice,
benefits advice, interpretation
and translation.
Bengali, Urdu
Borderline
7/9 Belgrave Road
Victoria
SW1V 1QB
[email protected]
www.casweb.org/borderline/
0845 456 2190
(0800) 174047
Nearest station:
Victoria
Opening Times:
4.30pm (closed 12.30 - 1.30pm
lunch) Appointments only.
Monday to Friday 9.30pm to
10.30pm Drop In
Agency for vulnerable Scots in
London. Identification searches
90
ASHA Projects
13 Shrubbery Road
SW16 2AS
0208 696 0023
Nearest station:
Brixton
Opening Times:
5pm. Phone for appointment.
Advice, support and counselling
for Asian women. Provides
temporary accommodation for
women with children who have
been subjected to domestic
violence and for single young
women wishing to leave home.
Supports Asian elders with
benefit claims, accessing services
and housing.
Turkish Education Group
2 Newington Green Road
N1 4RX
[email protected]
020 7226 8647
Nearest station:
Highbury and Islington
Opening Times:
4.30pm
Advice is given in Turkish or
English on welfare benefits,
education, health, housing, etc.
91
Black, minority
ethnic & refugee
Al - Hasaniya Moroccan
Women's Centre
Bays 4 and 5, Trellick Tower
Golborne Road
W10 5PA
[email protected]
www.al-hasaniya.org.uk
020 8969 2292
Nearest station:
Ladbroke Grove, Westbourne
Park
Opening Times:
Monday to Friday 9.30am 5pm
Monday - Thursday
Appointments Only
Fri 10am - 12noon Drop In
Service
Advice and assistance for
Moroccan and Arabic speaking
women, including refugees and
asylum seekers. Cover benefits,
housing, domestic violence,
health, mental health,
counselling. Health sessions,
fitness classes, English classes.
Weekly lunch club and outings
for older women. (Fridays).
Victim support surgery.
Cultural and social activities.
Moroccan, Arabic
Also holds English language
classes and computing lessons.
Science and Maths GCSE
exams.
Turkish
SIRI Behavioural Health
Regeneration Centre
Unit 17, Hillside Shopping
Precinct
NW10 8LT
[email protected]
www.siricounselling.com
0800 018 2144
Nearest station:
Harlesden
Opening Times:
pm
Offers free counselling and
related services to African and
Caribbean people with a
mental health problem or
drug/alcohol problems. Services
include: counselling, Dual
Diagnosis support group,
domestic violence support,
parenting and families service,
refugee and immigration
casework service, Outreach
home visits, welfare and benefit
advice, creative arts, Young
People’s Group, therapy for
children, Life Skills and other
training.
Sangam Centre
210 Burnt Oak Broadway
Edgware
HA8 0AP
[email protected]
www.sangamcentre.org.uk
020 8952 7062
Nearest station:
Edgware/Burnt Oak
Opening Times:
5.30pm. Saturday 9am to 1pm.
Advice centre covering a range
of issues, including housing,
homelessness, benefits, debt
management, employment,
immigration and nationality,
domestic violence. Counselling.
Legal advice sessions. Senior
citizens social clubs Monday 12
noon - 3.30pm for men, Tuesday
12 noon - 3.30pm for women.
Health talks and seminars for all.
Children's classical dancing. Yoga
classes. Sewing classes. Phone
for appointment.
Gujarati, Hindi, Urdu
92
Centre for Filipinos
St Albans Church Community
Centre
2 Margavine Road
W6 8HJ
[email protected]
www.centreforfilipinos.org
020 7381 2600
Nearest station:
Barons Court / Hammersmith /
West Kensington
Opening Times:
6pm. Sunday 10am to 6pm
for the community. Information
and referrals on benefits, health,
care, housing, employment,
immigration. Befriending for
older members of the
community, home and hospital
visits. ESOL, computer classes,
sign language and various other
short courses. Health sessions
and talks. Free internet.
Counselling. Women's Support
Group. Translation and
interpreting.
Tagalog
Claudia Jones Organisation
103 Stoke Newington Road
N16 8BX
[email protected]
02072411646
Nearest station:
Dalston Kingsland
Opening Times:
Help and support for African
Caribbean women and men
over 50. Occasional home visits.
Advice on health, counselling by
appointments. Men's 50+ group
on Weds 1.30 - 5.30pm.
Mentoring programme for black
parents. Social and recreational
activities, keep fit.
93
Black, minority
ethnic & refugee
SIRI Behavioural Health
77 Evershot Road
N4 3DF
[email protected]
www.siricounselling.com
0870 770 3223
Nearest station:
Finsbury Park
Opening Times:
pm
Same services as above.
Eritrean Community in
the UK
266-268 Holloway Road
N7 6NE
[email protected]
020 7700 7995
Nearest station:
Holloway Road
Opening Times:
5.30pm
Advice and information on
immigration, housing, education,
benefits and interpreting and
translation. Counselling and
support groups. They also
provide a supplementary school
on Saturdays as well as mother
tongue classes.
Tigrinia, Arabic, Amharic
Centre for Filipinos
(Camden)
59 Chalton Street
NW1 1HY
[email protected]
www.centreforfilipinos.org
020 7388 5845
Nearest station:
Kings Cross / Euston
Opening Times:
for the community. Information
and referrals on benefits, health,
care, housing, employment,
immigration. Befriending for
older members of the
community, home and hospital
visits. ESOL, computer classes,
sign language and various other
short courses. Health sessions
and talks. Free internet.
Counselling. Women's Support
Group. Translation and
interpreting.
Tagalog
Inca-Cgil
124 Canonbury Road
N1 2UT
020 7359 3701
Drop In advice on pensions and
benefits as well as help with
forms.
Italian
94
Kurdish Information
Advocacy Centre
Caxton House
129 St John's Way
N19 3RQ
020 7272 9499
Opening Times:
5.30pm
Advice and advocacy for
Kurdish Sorani speaking
community about health,
substance use, immigration,
welfare, housing and education.
Help with forms, translation and
interpretation. Appointment
only, phone for appointment or
information on classes.
Kurdish (Sorani), Arabic
Latin American
Association
Priory House, Kingsgate Place
NW6 4TA
020 7372 8653
Nearest station:
Brondesbury / Kilburn / Kilburn
Park
Opening Times:
Advice and information for
Latin Americans. Legal
immigration advice Mon, Tue,
Wed. Housing, welfare, benefits
advice Wed, Thurs, Fri. Drop In
for help with forms/applications
etc. or to make an appointment
for larger issues. ESOL,
computer classes, free internet
access.
Spanish / Portuguese
Oromo Community (UK)
11 Goodwin Street
Finsbury Park
N4 3HQ
020 7263 5030
Nearest station:
Finsbury Park
Opening Times:
5pm. Drop in on Thurs / Fri.,
This organisation offers advice
sessions on immigration,
education, housing and other
95
Black, minority
ethnic & refugee
general matters as well as
mother tongue classes
(Oromiffa) on Saturdays from
2pm to 5pm. These Classes are
held at 6-9 Manor Gardens,
Holloway Road, N7 6LA.
Oromiffa, Amharic.
East European Advice
Centre
Rom 209-210, Palingswick
House
241 King Street
W6 9LP
www.eeac.org.uk
020 874 11288
Nearest station:
Ravenscourt Park
Opening Times:
Monday and Friday Drop in
10am to 1pm. Closed
Wednesday. Appointments only
rest of week.
Advice on work, benefits,
housing, employment,
immigration, debt. Phone to
make an appointment. If
accessing the Drop in service,
come earlier (from 9am) as it
gets very busy.
Russian / Polish
Advice on immigration and
asylum. Help to fill in forms.
Many languages spoken, and
referrals made. Drop in to
make an appointment or phone
for advice.
Farsi / Arabic / Russian /
Punjabi / Dari / Vashto /
Amharic / Tigrigna
Alhijra Somali Community
Organization
85 St Ann's Road
N15 6NJ
www.hijrasom.org.uk
Nearest station:
Seven Sisters
Opening Times:
5pm
Drop in advice centre for
Somali and other east African
groups. Advice on benefits,
housing, health as well as some
courses e.g. basic computer
skills, sewing, ESOL (phone or
drop in for details)
Somali
Refugee Arrivals Project
41b Cross Lances Road
TW3 2AD
www.refugee-arrivals.org.uk
020 8607 6888
Out of Hours: 0208 570 8794
Nearest station:
Hounslow
Opening Times:
96
Asian Women's Advisory
Service
161 Mare Street
E8 3RH
020 85335796
Nearest station:
Bethnal Green
Opening Times:
Monday to Wednesday 10am
to 3pm
Drop in centre for Asian
women, advice (including
housing) and support - advice
020 8986 4804 Mon - Wed.
Mother tongue counselling and
mental health project 020 8533
5796 Mon - Fri, phone for an
appointment and must have
Hackney borough connection.
Bengali / Gujarati / Hindi /
Punjabi / Urdu
Arabic-Speaking
Information and Advice
Centre
61 Golborne Road
W10 5NR
Must have Kensington &
Chelsea borough connection.
Drop in for an appointment.
Advice on housing,
homelessness, benefits, and
more.
Arabic / French
Carila Latin American
Welfare Group
Manor Gardens Centre
6-9 Manor Gardens (off
Holloway Road)
N7 6LA
[email protected]
www.carila.org.uk
0808 800 0540
Nearest station:
Holloway Road
97
Black, minority
ethnic & refugee
Angolan Community in
London
Migrant and Refugee
Centre
2 Thorpe Close
W10 5XL
020 8257 3205
Nearest station:
Ladbroke Grove
Opening Times:
Drop in advice for the Angolan
and other communities in
London. Advice on housing,
immigration, benefits.
Interpreting and translation.
Drop in or phone for an
appointment.
French, Spanish, Portuguese
Opening Times:
1pm
Helpline for Latin American
community which provides
advice on many issues including
homelessness, immigration
information, benefits, housing,
casework. Also provide
signposting service. Can arrange
appointments.
Spanish / Portuguese
Ethnic Community Service
1st Floor, 32-38 Osborn Street
E1 6TD
020 7247 9825
Nearest station:
Liverpool Street
Opening Times:
Mainly legal advice on immigration,
but also advice on housing,
benefits etc. Phone or drop in.
Bengali / Hindi
British Red Cross Refugee Unit
Aztec Row, 5 Berners Road
N1 0PW
020 7704 5670
Nearest station:
Angel
Opening Times:
Monday to Friday 9.30 - 5pm
Service for refugees and asylum
seekers. Phone or drop in to make
an appointment. Provides practical
help and information (clothing /
sleeping bags). Signposting and
assistance in locating other
services. Different languages
spoken and access to interpreters.
Case work taken on. (if agency fax
referral to 020 7704 5671)
access to interpreters.
Gharweg Advice, Training
and Careers Centre
5 Westminster Bridge Road
SE1 7XW
www.gharweg.org
020 7620 1430
Nearest station:
Lambeth North / Elephant &
Castle
Opening Times:
5.30pm
Drop in advice for African
refugees and other asylum
seekers. Cover a large range of
issues; immigration, welfare
advice, signposting for homeless,
support networks, ESOL classes,
IT training, employment advice.
Ga / Hausa / Twi / Yoruba
98
from black and ethnic minority
communities who are worried
about their drinking. Stress
management, group therapy,
acupuncture. Counselling, advice
and referrals for detox.
Outreach team supports
people with tenancy difficulties,
debt problems, neighbourhood
disputes. Tenancy support
service.
Brent Indian Association
Community Resource
Centre
116 Ealing Road
Wembley
HA0 4TH
020 8903 3019
5.30pm
Drop In advice centre for the
Indian community on
immigration, housing and
benefits. ESOL, computer
training, yoga, sewing, bridge
club, can read newspapers.
Gujarati / Hindi
NAFAS - Bangladeshi
Drugs Project
10 Turin Street
E2 6NJ
www.nafas.org
020 7729 0044
Nearest station:
Bethnal Green
Opening Times:
for clients 10am - 1pm drop in
Wednesdays.
Work with substance users in
Tower Hamlets. Structured day
programme, family support
worker, counselling, key working
sessions, complementary
Alcohol Advice
Alcohol Recovery Project,
Choices BME
140-142 Stockwell Road
Brixton
SW9 9TQ
020 773 70363
Nearest station:
Brixton/Stockwell
Opening Times:
5pm
Drop In direct access centre,
providing services for people
99
Black, minority
ethnic & refugee
Drug Advice
therapies, aftercare project and
referral to other agencies.
Specialize in the Bangladeshi
community.
Bengali / Hindi
Ealing Open Access &
Community Engagement
Services
3/4 Featherstone Terrace
Southall
UB2 5AL
www.cri.org.uk
020 8993 1000
0800 195 8100
Nearest station:
Southall
Opening Times:
6pm. Tue/Wed/Thurs evening
services until 8.30pm
Provides substance use advice
and information; a walk-in
service. One-to-one key
working, group work, support
groups, therapeutic groups.
Complementary therapies.
Street drinkers outreach. Health
and harm reduction: needle
exchange; free condoms and
safer sex advice; hepatitis testing
and vaccination service.
Stimulant group work. Specialize
in raising awareness of drugs
and providing advocacy and
support for people from black
and minority ethnic
communities.
Punjabi, Urdu, Hindi, Swahili,
German, Portuguese, Italian,
French.
Other Services
Fanon Resource Centre
107 Railton Road
SE24 0LR
www.southsidepartnership.org.uk
020 7737 2888
Nearest station:
Brixton / Bus 322
Opening Times:
Monday 12.30pm to 4pm / Tue
- Fri 10.30am - 4pm (phone to
check)
Resource centre, work with
African and Caribbean people
with mental health issues, or
those who have experienced
them in the past. Offer a range
of support services; return to
work / college support,
advocacy, life skills classes, offer
hot meals daily and catering
externally, also have women's
100
Naz Project
Palingswick House, 241 King
Street
W6 9LP
[email protected]
www.naz.org.uk
020 8741 1879
Nearest station:
Ravenscourt Park
Opening Times:
Drop In for information and /
or quick support session.
HIV/AIDS and sexual health
service for South Asian, Middle
Eastern, North African, Horn of
Africa and Latin American
communities. Provides
information and support groups
for people affected by
HIV/AIDS.
Hindi, Punjabi, Portuguese,
Spanish, Eritrean, Somalian
Asian Family Counselling
Service
Unit 51, Windmill Place
2-4 Windmill Lane
Southall
UB2 4NJ
info@asianfamilycounsellingservi
ce.org.uk
www.asianfamilycounsellingservi
ce.org.uk
020 8571 3933
Bus from Ealing to Iron Bridge /
Ealing hospital
Opening Times:
Asian culturally sensitive
marriage counselling service.
Appointment only. Free in day
time. Individual, couple and
family counselling services
available in a variety of Asian
languages. Self referral and
agency.
101
Black, minority
ethnic & refugee
service for victims of abuse
coupled with mental health
issues. Phone for appointment
or just drop in.
St Mary Magdalene Centre
for Refugees & Asylum
Seekers
St Mary Magdalene Church,
Holloway Road N7 8LT
020 7609 2616
Nearest station:
Highbury & Islington
Opening Times:
Free ESOL classes; enrolment in
September and February.
Muslim Youth Helpline
2nd Floor, 18 Rosemont Road
NW3 6NE
[email protected]
www.myh.org.uk
0808 808 2008
Helpline Hours Mon - Fri 6pm
- 12am Sat - Sun 12pm - 12am
Internet Counselling Hours Sat
- Sun 12pm - 6pm
Free and confidential
counselling service via the
telephone, email, internet and a
face to face befriending service
in the Greater London area.
Provide faith and culturally
sensitive peer support services
to young Muslims in the UK.
Arabic, Bengali, Farsi, Gujarati,
Hindi, Punjabi, Somali, Urdu
102
There are a number of lesbian,
gay, bisexual and transgender
specific support and advice
organizations. One of the best
resources is the LLGS web
based database at
www.queery.org. We have listed
a few under the following
headings:
1.
2.
3.
4.
5.
6.
LGBT advice centres
Useful numbers /
websites
LGBT accommodation
providers
Gay and Lesbian sexual
health clinics
LGBT drug advice
Other Services
LGBT advice centres
London Friend
86 Caledonian Road
N1 9DN
www.londonfriend.org.uk
020 7837 3337
helpline 020 7837 3337
Every day 7.30pm to 10pm
This service will be happy to
talk to you about any gay,
lesbian, bisexual and same sex
relationship issues including;
coming out, family relationships,
safer sex, bereavement. Also
arrange counselling. All calls are
treated in the strictest
confidence and your call cannot
be traced. Phone for details of
other services. Mondays Drop
In Housing advice service 2pm
to 3.30pm
Galop Shoutline
http://www.galop.org.uk/
020 7704 2040
Monday's 5pm to 8pm
Wednesdays 2pm to 5pm
Fridays noon to 2pm.
assistance for LGBT community.
Phone helpline to report
homophobia or transphobia or
to get advice on hate crime you
have experienced. Can help
with advocacy, reporting crime,
injunction advice, complaints
against the police. Information
and leaflets available. Online
reporting service.
103
Lesbian, gay, bisexual
& transgender people
Useful Numbers /
Websites
Albert Kennedy Trust
[email protected]
020 7831 6562
LGBT phone advice for young
people on coming out, housing,
local support groups etc. Can
also assess and provide LGBT
16-21 year olds who are
homeless or living in a hostile
environment with LGBT
supported homes. Mentoring
service and befriending service
(up to the age of 25).
East London Out Project
56 - 60 Grove Road
Walthamstow
E17 9BN
020 8509 3898
Walthamstow Central
Monday to Thursday 9.30am6pm Fridays 9.30am-5.30pm
Phone for LGBT advice and
information. Low cost
counselling, social and support
groups, sexual health services
for gay men, support for victims
of homophobic hate crime,
signposting and referrals. Can
leave message 24 hours a day
and they'll get back to you.
Stonewall - Housing
Advice Line
020 7359 5767
Mon / Thurs / Fri 10am to 1pm.
Tue / Wed 2pm to 5pm
LGBT confidential housing
advice. Also operate 3 drop in's.
Monday 2-3.30pm at London
Friend, 5.30-7pm at Dean
Street Hostel (91 Dean Street,
W1) and 2-3.30pm at St Giles.
Refer to main listings for
addresses.
London Gay and Lesbian
Switchboard
www.queery.org.uk
020 7837 7324
Helpline aiming to offer 24
hour info information, support
and referral for LGB and
anyone concerned about their
sexuality or wishing to discuss
or consider lesbian and gay
issues. LGLS also operate a UK
wide search directory on their
website.
104
LGBT accommodation
providers
Albert Kennedy Trust
See main listing in LGBT advice
section p104
Gay and lesbian sexual
health clinics
Metro Pitstop
The Metro Centre, Unit 401
Greenwich High Road
SE10 8JL
www.metrocentreonline.org
020 8365 3311
Nearest station:
Greenwich BR / Deptford
Bridge DLR
Opening Times:
Sexual health Clinic: Wednesday
6pm to 9pm. Drop in Thursday
1pm to 4pm
Support and advice for LGB
people and people questioning
their sexuality. Operate a sexual
health clinic (Wed 6-9) for men
who have sex with men. Testing
for blood born viruses and on
site nurse. Thursday (1-4) mixed
drop in for LGB people with
mental health issues / difficulties.
Also have advocacy worker
available who can give support
on housing issues. Counselling
service. Phone for more
information/advice.
Working Men's Project - St
Mary's Hospital
The Jefferiss Wing, Praed Street
W2 1NY
020 7886 1524
Nearest station:
Paddington
Opening Times:
Mon 5pm to 7pm, Tue 10am to
1pm, 4-6pm, Wed 1pm to 5pm;
Thurs 2pm to 6pm; Fri 2pm to
4pm
Sexual health clinic for men
who have sex with men,
checkups on all STI's, HIV tests
and advice on sexual health.
Phone in mornings to make an
105
The Beaumont Society
www.beaumontsociety.org.uk
Support network and also
information to support the
understanding of transgender,
transvestism and gender
dysphoria
appointment. Leave message on
answer phone and they will get
back to you.
Marlborough Clinic - Pond
Street Clinic
(next to M&S), Royal Free
Hospital, Pond Street
NW3 2QG
020 7830 2047
Nearest station:
Belsize Park
Opening Times:
Tuesday Walk in 8.30am to
10.30am
Walk in clinic for gay men.
Checkups for all sexually
transmitted infections, HIV tests
and advice on sexual health.
Chelsea & Westminster
Hospital Trust
John Hunter Clinic, (St Stevens
Centre, Chelsea and
Westminster Hospital, 369
Fulham Road, SW10 9NH
Victoria Clinic (see separate
listing)
West London Centre for
Sexual Health, Charing Cross
Hospital, Fulham Palace Road,
W6 8RF
08458 116699
Runs various sexual health
clinics and two drop ins; one for
gay and bisexual men Tuesdays
5.30pm to 7.30pm and one for
under 19 year olds (Contact 2)
at the West London Centre for
Sexual Health. Other clinics
include one for women who
have sex with women and sex
workers. Phone for details and
to make an appointment.
Soho Centre.
NHS Walk In Centre
020 7534 6500
See entry under main listing
p55
Victoria Clinic
0845 811 6699
p68
Lloyd Clinic (After Five)
See main listing p67
Terrence Higgins Trust
(Lighthouse / SW5)
314 - 320 Gray's Inn Road
WC1X 8DP
020 7812 1600
08451221200
Nearest station:
106
and female sex workers. Can
do referrals. Women who sell
sex clinic Fridays opens at
8.45am; arrive early. Victoria
clinic (Sorted) does outreach
service here for gay men only;
Hepatitis vaccinations and 1
hour HIV testing (phone for
details) Friday 5.30-9pm
London Services
www.gmfa.org.uk
Sexual Health website for gay
men, including on-line advice,
articles, training courses and
counselling groups.
LGBT drug advice
Clash (Central London
Action on Street Health)
11 Warwick Street
W1B 5NA
020 7734 1794
Nearest station:
Piccadilly Circus
Opening Times:
Working Women's clinic Friday
8.45am. Sorted Clinic Friday
5.30pm to 9.00pm
Clash - advice and information
on sexual health, HIV, drugs etc.
for gay men, women and male
Hungerford Project
p61
107
Kings Cross
Opening Times:
Helpline: weekdays: 10am to
10pm Weekends: noon to 6pm
Informs, advises and provides
help on HIV and STI
transmissions; provides
generalist legal advice on
welfare, immigration, housing
and benefits through helpline.
Provides advice and support by
telephone or via a network of
local centres. Call for details
about drop in times, support
groups, counselling, 1 hour HIV
testing. Some services are also
specifically targeted to male sex
workers.
Other Services
Broken Rainbow
www.broken-rainbow.org.uk
08452 60 44 60
Phone for opening times.
Support and information for
LGBT people experiencing
domestic violence.
PACE - Project for
Advocacy Counselling and
Education
020 7700 1323
www.pacehealth.org.uk
Mental health and emotional
wellbeing of the lesbian, gay,
bisexual and transgender
community. They offer dual
diagnosis, family, couples, and
individual counselling on a
sliding scale (free or low cost)
by appointment. Advocacy
service, advice on mental
health, workshops, employment
project. Phone for more
information.
108
services for women. These are
listed under the following
headings:
1.
2.
3.
4.
5.
Advice centres
Day centres
Hostels for women
Community centres
Other services
There are also services for
women listed in the BMER
section.
If you a fleeing from domestic
violence then look at this
section p116. Some of the
agencies below will also deal
with domestic violence, as well
as some in the BMER advice
section.
Advice centres for women
If you are homeless and new to
London the most important
thing is to find yourself
somewhere safe to sleep. There
are advice centres where you
can drop in and find out more
information about emergency
accommodation, hostels,
benefits, employment and more.
Below is a list of advice centres
for women. The staff are
knowledgeable and
understanding and are there to
help. They will have access to a
wide range of services that may
be able to help you.
Day centres for women
There are also day centres
where you can go and get help
and advice and attend activities.
Day centres often have other
services such as cheap or free
food, laundry, left luggage and
medical services. Many day
centres also have women only
sessions and services where
you can get confidential help in
a friendly relaxed setting. They
will also be able to refer you to
other services that may suit
your needs.
Hostels for women
If the advice centres aren’t
open or you just want to go
straight to an emergency hostel,
you could try one of the
following below. Some of the
109
Women
Women
mixed hostels may have
separate areas for women only,
but will house a high number of
male residents. There are not
many hostels where you can
refer yourself straight from the
street, most need you to be
referred by an agency. If the day
centres are closed when you
need help you may be able to
be referred by a street
outreach team.
Advice centres
ASHA Projects
Service for Asian women see
main listing in BMER section
p91
London Irish Women’s
Centre
59 Stoke Newington Church
Street
N16 0AR
[email protected]
020 7249 7318
Opening Times:
Drop in Tuesday and Thursday
10 am to 12.30 pm.
Appointment only Monday to
Friday, 9am to 5pm
Information, advice on benefits,
housing and employment as
well as a counselling service.
RASASC (Rape and Sexual
Abuse Support Centre)
PO Box 383
Croydon
CR9 2AW
[email protected]
020 8683 3311
08451 221 331 or 0208 683
3300
Nearest station:
East or West Croydon
Opening Times:
Helpline: Mon - Fri 12 noon 2:30pm; 7pm - 9:30pm; Sat, Sun,
Bank Hols 2:30pm - 5pm
(answerphone at other times);
Office: Mon - Fri 10am - 4pm
Help and support to women
and girls who have been raped
or sexually abused. Must live or
work in Croydon area. Free,
confidential and non-judgmental
service. Information and advice
to friends, relatives, partners,
etc. Face to face counselling
available.
110
East London Black
Women’s Centre, ELBWO
Forest Gate Methodist Church
Woodgrange Road
Forest Gate
E7 0QH
[email protected]
www.elbwo.org.uk
020 8534 7545
Nearest station:
Stratford/Forest Gate BR
Opening Times:
Call for an appointment.
Monday to Friday from 9am to
6pm
Training for the unemployed,
advice on welfare benefits,
support on domestic violence,
etc.
West Hampstead
Women's Centre
55 Hemstal Road
NW6 2AD
020 7328 7389
Nearest station:
West Hampstead
Opening Times:
Tuesday to Friday 10am to 4pm
Drop In information and advice.
Asian women's group, Somali
women's group, Irish women's
worker. Rape support group,
counselling service, massage,
creative writing, nurse visits,
pregnancy tests, citizens advice
surgery.
Arabic, German / Gujarati /
Hindi / Punjabi/ Somali / Urdu
111
Women
Women's Link
26 Hanbury Street
E1 6QR
[email protected]
www.womenslink.org.uk
General Advice 0800 6523167
Ex offenders 0800 6523187
Nearest station:
Liverpool Street
Opening Times:
Helplines: Monday to
Wednesday 10am to 1pm
Appointment only, phone email
or write for an appointment.
Housing advice service run by
women for single women
without children. Advice and
referrals on finding
accommodation for women
prisoners and ex-offenders.
Produces a range of leaflets and
booklets on accommodation
and hostels. Outreach for sex
workers in Hackney and Tower
Hamlets.
Day Centres
Hostels for women
Marylebone Project,
Church Army Centre for
Homeless Women
1-5 Cosway Street
NW1 5NR
020 7262 3818
Nearest station:
Marylebone
Opening Times:
3.30pm. Drop In Monday to
Thursday 9.30am to 12.30pm
Day centre for homeless
women, including refugees and
asylum seekers. Legal advice,
housing advice, vocational
guidance, refugee worker. ESOL
and computer classes. Social
and recreational activities. Also
reflexology, cooking, arts and
crafts groups. Free food,
showers, laundry, clothing store,
nurse. Internet access.
Austin House
72 Hammersmith Grove
W6 7HA
020 8741 3712
Nearest station:
Hammersmith
15 female beds Low support
needs. Must be eligible for
benefits. Accept self referrals;
call at 9am. Maximum stay 2
years. No move on. No
borough connection necessary.
Missionaries of Charity,
Home of Peace
179 Bravignton Road
W9 3AR
020 8969 2631
Nearest station:
Queen's Park
Opening Times:
Must be out between 11.30am
and 4pm
Women only aged 18 - 60 with
no or very low support needs.
Accept self-referral, no borough
connection necessary. Strictly a
Crisis Shelter. Accepts women
who do not have access to
public funding. Beds:15 Very
over subscribed.
112
Eaves Housing and Poppy
Project
Lincoln House, 1-3 Brixton
Road
SW9 6DE
www.eaves4women.co.uk
020 7735 2062
Nearest station:
Oval
Opening Times:
Phone for vacancies between
9.30am and 5.30pm.
Accept self referral. Poppy project
specifically for trafficked women,
and accepts those with no
recourse to public funds. Eaves
housing specifically for vulnerable
single women, specialist work with
women escaping domestic violence
and sexual abuse, long term.
Interpreters can be arranged.
Community Centres
Southwark Muslim
Women's Association
Belenden Old School, Belenden
Road
SE15 4DG
020 7792 8053
Opening Times:
6pm. Sat 10am to 3pm
Classes; ESOL, childcare,
teaching assistants, créche from
6 months, and also do referrals
to other organizations including
housing, immigration, domestic
violence. Drop in or phone for
details or a chat.
Arabic / Bengali / Turkish / Urdu
/ French / Punjabi.
113
Women
English Churches, Queen
Mary's Hostel
28 Green Coat Place
SW1P 1DX
020 7976 6338
Nearest station:
Victoria
Opening Times:
24 hours. Self referrals after 5pm
Women only, aged 18 to 59.
Beds: 54. Room shared with
one person upon entry,
residents eventually given a
single room. Cannot accept
drug or alcohol dependent
clients. Voids held until 5pm,
self-referrals then considered
for 5 Emergency Bed Spaces,
no borough connection
necessary (max stay 12 weeks)
Must have access to benefit
system and ID.
Asian Women's Advisory
Service
see listing in BMER section p97
Hopscotch Asian Women's
Centre
42 Phoenix Road
NW1 1TA
020 7388 6200
Nearest station:
Euston, Kings Cross
Opening Times:
Mon - Fri 9.30am - 5pm
Community Centre for Asian
women. Advice on housing,
welfare rights, immigration,
education and training, health,
benefits. ESOL, numeracy and
computing classes, crafts group.
Sure Start, créche for under 5's.
Bengali women's health project
providing health services from
an Asian woman doctor at a
range of community centres in
Camden. Drop in for more
information.
Other Services
New Horizon Youth
Centre
Sex workers drop in Mon &
Thurs 4.30pm - 6.30pm. See
main listing for details p48.
Ashiana Project
020 8539 9656
020 8539 0427
Opening Times:
Monday to Friday 9.30am-5pm
Provides temporary safe
housing for Asian, Turkish &
Iranian women (aged 16-30
without children). The project
also provides outreach service
at a personal & community
level.
Women's Alcohol Centre
3-5 Cynthia Street
N1 9JF
020 7278 8214
Opening Times:
4.30pm
No drop in. Women only.
Assessments by appointment
only (please phone), one to
one key working, women's
groups on issues related to
114
The Maya Project
Unit 11, City North Trading
Estate, Off Fonthill Rd
N4 3HN
[email protected]
www.mayacentre.org.uk
020 7281 2728
Opening Times:
5pm
Free counselling for women
with Islington borough
connection. Must earn less than
£8, 000 a year, not have a
degree and not have previous
long term counselling
experiences. Phone the duty
counsellor for an appointment.
Dress for Success
Unit 2, Shepperton House
89-93 Shepperton Road
N1 3DF
[email protected]
www.dressforsuccess.org/london
020 7288 1770
Nearest station:
Angel / Old Street / Essex
Road
Interview guidance and clothes.
Women only through referral
only, ask at a day centre or your
key worker to email a referral
and make an appointment.
115
Women
alcohol misuse, complimentary
therapies (yoga, reflexology,
shiatsu), domestic violence
advocacy sessions.
Domestic Violence
organizations that can offer you
advice and help if you have
been affected by domestic
violence. More organizations
that offer help and advice to
women affected by domestic
violence as part of a range of
services are listed in the main
‘Women’ section.
There are not as many services
for male victims but we have
listed a couple which could be
able to help.
If you feel you are still in danger,
contact the police on 999.
Men Experiencing
Domestic Abuse (MEDA)
01686 610 391
24 hours
Emergency helpline providing
support and advice for male
victims of domestic violence also have a refuge for male
victims.
Broken Rainbow
08452 60 44 60
Phone for opening times.
Support and information for
LGBT people experiencing
domestic violence.
National Domestic
Violence Helpline
[email protected]
www.refuge.org.uk
0808 2000 247
Run in partnership between
Women's Aid and Refuge. It
provides access to 24-hour
emergency refuge
accommodation, as well as
information, to women who
suffer at the hands of an
abusive partner. They have
access to all vacancies in
refuges on the system and use
116
language line, so can call back
with an interpreter and conduct
a 3 way conversation.
Foreign Languages available
Men's Aid
www.mensaid.com
0871 223 9986
8am to 8pm
Can provide support, practical
information, advice on solicitors
and local domestic abuse
projects, to male sufferers of
domestic violence.
Domestic violence
THVSS Violence against
Women Project
3 Merchant Street, E3 4UJ
020 8983 5454
Nearest station:
Mile End / Bow Road
Opening Times:
Monday to Friday 9.30am-5pm
Emotional support for victims
of domestic violence. Housing
advice, advocacy, third party
reporting site. Only for Tower
Hamlets residents. Call to make
an appointment. Need Tower
Hamlets borough connection.
117
Ex-Service men
and women
services for ex service men and
women. These are listed under
the following headings:
1.
2.
Advice
Hostels
Advice
SSAFA Forces Help
Homeless Division
www.ssafa.org.uk
020 7821 8968
Try to find accommodation for
ex-service people. Signposting
and crisis intervention. Can help
with immediate contingencies
e.g. travel passes. Have Drop In
at the Passage (see day centre
listing) Thurs morning, and
regular drop in at Connection
St Martins (see day centre
listing). Drop in or phone for
more information.
SSAFA - Confidential
Support Line
0800 731 4880
All year round 10.30am to
10.30pm
Freephone number (if you call
from a mobile they can call you
back). Offering information and
emotional support to serving
and ex-service men and
women and their families, as
well as signposting and
discussing options.
Hostels
Ex Service Fellowship
Centre
40 Buckingham Palace Road
SW1W 0RE
www.exsfc.org.uk
020 7828 2468
Nearest station:
Victoria
Opening Times:
Monday to Friday 8.30am - 3.30pm
The only hostel in England for
homeless veterans. Also provide
assistance for ex-service persons
who are in need (including
homeless). Can issue clothing
and limited housing advice.
118
119
Ex-Service men
and women
Sir Oswald Stoll
Foundation
446 Fulham Road
SW6 1DT
[email protected]
020 7385 2110
Nearest station:
Fulham Broadway
Opening Times:
Mon - Fri 9am - 5pm
Provides housing and support
to homeless ex-service men
and women.
Coming out
of prison
There are a range of services
for people coming out of
prison. These are listed
alphabetically under the
following headings:
1.
2.
3.
Advice
Hostels
Advice
NACRO Resettlement
Plus Helpline
169 Clapham Road
SW9 0PU
www.nacro.org.uk
0800 0181 259
Opening Times:
Monday to Friday 9am - 5pm
Resettlement advice for exoffenders, serving prisoners,
their families, friends and those
working with them. Help with
problems disclosing convictions
in relation to employment,
insurance, travel, emigration.
Information on employment,
housing, benefits. Information
about specialist services and
signposting to Nacro's training
and housing services. Leaflets
on rehabilitation of Offenders
Act etc. Phone, email or write
for advice.
Women in Prison
1a Aberdeen Studios
22 Highbury Grove
N5 2EA
www.womeninprison.org.uk
020 7226 5879
Nearest station:
Opening Times:
Information, advice and support
for women prisoners, before
and after release. Housing and
homeless advice as well as
training, resettlement, and other
services. Phone for
appointment.
120
those at risk of offending due
to mental health, drug or
alcohol issues. Phone for details
and to make an appointment.
Stepping Stones Trust
Freepost RLSE-SUZB-EUEZ
Suffolk House
George Street
CR0 1PE
020 8256 6420
Christian organization which
has two hostels in South
London for ex-offenders. Only
accept people straight from
prison. Need to have a sponsor.
Write or phone for a freepost
application form.
Employment &
Training
Creative and Supportive
Trust (CAST)
37-39 Kings Terrace
NW1 0JR
020 7383 5228
Nearest station:
Mornington Crescent / Camden
Town
Opening Times:
Training and education classes
for women ex-offenders or
Clean Break
2 Patshull Road
NW5 2LB
[email protected]
www.cleanbreak.org.uk
020 7482 8600
Nearest station:
Kentish Town
Opening Times:
5.30pm
Theatre company and
education programme for
women who are ex-offenders
or at risk of offending due to
drug/alcohol or mental health
issues. Variety of courses, short
and long, in theatre, drama and
writing including some drop in
classes. Also have access to
computers and a library, and a
support service for welfare
referrals and career advice.
Phone or drop in for more
details.
121
Coming out
of prison
Hostels
St Mungo's Rockley Road
Employment Team
See main listing p80
St Mungo's Exodus
Employment Team
020 8600 3003
Support and services to access
training and employment for
ex-offenders, primarily from
Pentonville and Wormwood
Scrubs. Phone for details /
appointments.
122
If you are a homeless person
with a pet then there is help for
you. Below are listed vets and
ways of accessing those
services. Some hostels do
accept you with a pet, however
most do not. Below is a list of
the services specifically for you: ,
RSPCA
Sir Harold Harmsworth
Memorial Animal Hospital
22 Sonderburg Road
N7 7QD
020 7272 6214
Nearest station:
Finsbury Park
Opening Times:
Walk in clinic. Must be in
receipt of benefits or on low
income. Do have a catchment
area - phone for details. Out of
hours emergency phone line
5pm to 9am - 0870 753 8071
Blue Cross Animal
Hospital - Hammersmith
Argyle Place
King Street
W6 ORQ
020 8748 5150
Nearest station:
Hammersmith / Ravenscourt
Park
Opening Times:
(closed 1pm - 2 pm lunch)
Appointments only.
Phone for appointment. Need
to bring proof of Benefits (bank
statement) and letter
confirming that you have no
permanent address in order to
get free treatment for your dog.
Donations appreciated.
Blue Cross Animal
Hospital - Merton
88-92 Merton High Street
SW19 1BE
020 8254 1400
South Wimbledon
Same as above
123
Animal Welfare
Animal Welfare
Blue Cross Animal
Hospital - Victoria
1 - 5 Hugh Street
SW1V 1QQ
020 7834 4224
Nearest station:
Victoria
Opening Times:
open 24 hours for genuine
emergency. Should bring card
from Dogs Trust.
Dogs Trust Hope Project
[email protected]
www.dogstrusthopeproject.org.uk
020 7837 0006
Free preventative treatment
(vaccinations, microchipping,
neutering, worming and flea
treatments) and subsidised
additional, necessary treatments
to dogs whose owners are
homeless or in housing crisis.
Clients can apply for a card
through a recognised
homelessness organisation or
by phoning the team.
124
125
Animal Welfare
Entering your project in In Reach
If you think we should include details of your organisation in the
next edition of In Reach, or you know of other services or
organisations that should be included, please let us know.
Send us your details, including the organisation’s name, address,
telephone and fax numbers, email address, opening times and
services and a contact name. Tell us which section of In Reach the
organisation should be included in.
You can send your details to:
In Reach
St Mungo’s
Griffin House
London W6 8BS
Or email the details to: [email protected]
126
How to Order
Ordering copies of In Reach
If you would like more copies of In Reach, please phone or email
us to check availability. We should have copies available for
collection at the following addresses:
St Mungo’s
Griffin House
London W6 8BS
Tel: 020 8762 5500
Email: [email protected]
St Mungo’s
207 Old Street
London EC1V 9PS
Tel: 020 7549 8200
Crisis
London E1 6LT
127
How to Order
Tel: 0870 011 3335
Index by organisation
999 Club.............................................................................................................................................................31
Access to Employment and Training, Spitalfields Employed Project ................................83
Ace of Clubs ....................................................................................................................................................35
Acton Homeless Concern - Damien Centre...............................................................................32
Acton Homeless Concern - Emmaus House...............................................................................31
Addaction - Hackney Community Drug Service .......................................................................59
Advisory Service for Squatters, Angel Alley ..................................................................................79
African Swahiliphone Refugee Project - ASREP..........................................................................89
Al - Hasaniya Moroccan Women's Centre....................................................................................91
Al-Anon Family Groups UK and Eire ................................................................................................56
Albert Kennedy Trust ....................................................................................................................104, 105
Alcohol Recovery Project - Elephant & Castle ...........................................................................99
Alcohol Recovery Project - Kings Cross .........................................................................................57
Alcohol Recovery Project - New Cross .........................................................................................57
Alcohol Recovery Project, Choices BME ........................................................................................58
Alcohol Resource Centre.........................................................................................................................57
Alcoholics Anonymous..................................................................................................................1, 54, 56
Alhijra Somali Community Organization.........................................................................................96
Alone in London Service..........................................................................................................................46
An Viet Foundation ......................................................................................................................................88
Angel Drug Services....................................................................................................................................60
Angolan Community in London...........................................................................................................97
Arabic-Speaking Information and Advice Centre.......................................................................97
Arachne's Greek-Cypriot Women's Group ..................................................................................89
ASHA Projects........................................................................................................................................91, 10
Ashiana Project ............................................................................................................................................114
Ashley Road Day Centre..........................................................................................................................64
Asian Family Counselling Service ......................................................................................................101
Asian Women's Advisory Service.............................................................................................97, 114
Austin House ................................................................................................................................................112
Aziziye Mosque...............................................................................................................................................87
Bangla Housing Association.....................................................................................................................90
Barking and Dagenham HPU .................................................................................................................25
Barnardo's Families in Temporary Accommodation Project - Lambeth.......................76
Barnardo's Families in Temporary Accommodation Project - Tower Hamlets .........76
Barnardo's Families in Temporary Accommodation Project - Westminster...............77
128
129
Index
by
Young
People
organisation
Barnet Homeseekers Service ................................................................................................................28
Baron's Court Project ................................................................................................................................36
BCU Lifeskills Centre ..................................................................................................................................80
Bexley Prevention and Assessment Team .......................................................................................25
Big Issue Magazine and Foundation....................................................................................................85
Blackfriars Road Community Drug & Alcohol Team ..............................................................72
Blue Cross Animal Hospital - Hammersmith.............................................................................123
Blue Cross Animal Hospital - Merton............................................................................................123
Blue Cross Animal Hospital - Victoria ............................................................................................124
Booth House - Salvation Army.............................................................................................................19
Borderline ..........................................................................................................................................................90
Bow CAB...........................................................................................................................................................78
Branches Nightshelter.................................................................................................................................20
Brent Health And Homelessness Team............................................................................................70
Brent Housing Resource Centre..........................................................................................................25
Brent Indian Association............................................................................................................................99
Brent Linx...........................................................................................................................................................50
British Red Cross - Refugee Unit ...................................................................................................1, 98
Broadway............................................................................................................................................................38
Broadway Day Centre................................................................................................................................43
Broken Rainbow...............................................................................................................................108, 116
Bromley HPU ..................................................................................................................................................26
Brook Advisory Centre - Brixton........................................................................................................49
Brook Advisory Centre - Euston .........................................................................................................49
Brook Advisory Centre - Southwark ................................................................................................49
Camden Housing Options and Advice ............................................................................................26
Capitalise ............................................................................................................................................................79
Cardboard Citizens ......................................................................................................................................85
Cardinal Hume Centre ..............................................................................................................................47
Carila Latin American Welfare Group ..............................................................................................97
CASA ...................................................................................................................................................................59
CAST....................................................................................................................................................................44
Centre for Filipinos.......................................................................................................................................93
Centre for Filipinos (Camden) ..............................................................................................................94
Centrepoint Berwick Street ....................................................................................................................48
Chelsea & Westminster Hospital Trust ..........................................................................................106
Chelsea Methodist Church Pastoral Care ......................................................................................40
Childline ..............................................................................................................................................................51
Chinese Information and Advice Centre (CIAC).......................................................................88
Choice 136, Community Links ..............................................................................................................46
Choral Hall Lifeskills Centre....................................................................................................................32
City of London HPU...................................................................................................................................26
City Roads Crisis Intervention...............................................................................................................61
Clash (Central London Action on Street Health) ..................................................................107
Claudia Jones Organisation......................................................................................................................93
Clean Break....................................................................................................................................................121
Community and Salaried Dental Services. .....................................................................................71
Community Service Volunteers.............................................................................................................84
Compass The Point, Harm Reduction Service.............................................................................60
Congolese Community Council ...........................................................................................................87
Connection at St Martin's........................................................................................................................44
Connection at St Martins BBS.......................................................................................................37, 47
Connexions Direct .......................................................................................................................................50
Counselling........................................................................................................................................................67
Creative and Supportive Trust (CAST).........................................................................................121
Cricklewood Homeless Concern ................................................................................................30, 43
Crime Reduction Initiative........................................................................................................................43
Crisis Skylight ...................................................................................................................................................86
Croydon Council Housing Assessments Team.............................................................................26
Croydon Resource Centre and Support Services ....................................................................40
Dellow Day Centre......................................................................................................................................36
Deptford Churches Centre.....................................................................................................................32
Doctor Hickey Surgery, Cardinal Hume Centre.........................................................................55
Dogs Trust Hope Project.......................................................................................................................124
Dress for Success .......................................................................................................................................115
Drinkline .............................................................................................................................................................57
Drive Ahead Project - Depaul Trust ..........................................................................................50, 82
Drug & Alcohol Service for London (DASL)...............................................................................58
Druglink...............................................................................................................................................................61
Dunloe Centre, St Saviours Priory .....................................................................................................41
EACH - Ethnic Alcohol Counselling in Hounslow.....................................................................67
Ealing CAT Team St Mungoís..................................................................................................................43
Ealing HPU ........................................................................................................................................................26
Ealing Open Access & Community Engagement Services.................................................100
East European Advice Centre................................................................................................................96
East Finchley Advice Centre ...................................................................................................................75
East London Black Womenís Centre, ELBWO.........................................................................111
East London Out Project.......................................................................................................................104
Eaves Housing and Poppy Project ....................................................................................................113
Edward Alsop Court - Salvation Army ............................................................................................20
130
131
Index by
organisation
Enfield HPU ......................................................................................................................................................29
English Churches, Queen Mary's Hostel ......................................................................................113
Eritrean Community in the UK .............................................................................................................94
Ethnic Community Service ......................................................................................................................98
Ex Service Fellowship Centre .............................................................................................................118
Fanon Resource Centre .........................................................................................................................100
Finsbury Park Homeless Families Project........................................................................................77
Focus E15 Foyer, Brimstone House....................................................................................................51
Focus Homeless Outreach Team .........................................................................................................64
FRANK (Drugs Helpline)..........................................................................................................................60
Galop Shoutline...........................................................................................................................................103
Gems Outreach, Mayville Community Centre ............................................................................75
Gharweg Advice, Training and Careers Centre ...........................................................................98
Great Chapel St Medical Centre .........................................................................................................56
Greenwich HPU.............................................................................................................................................27
Greenwich Volunteer Centre, The Forum at Greenwich, .....................................................83
Hackney Housing Advice..........................................................................................................................27
Hammersmith and Fulham Housing and Community Support Division .....................23
HAP<25 : Housing Advice for 16-25s..............................................................................................47
Hare Krishna, Food for all.........................................................................................................................41
Haringey Homelessness Prevention and Options .....................................................................28
Harrow HPU....................................................................................................................................................27
Havering Housing Advice and Homelessness Service.............................................................27
Health E1 - Homeless Medical Centre ............................................................................................56
Health Support Team..................................................................................................................................71
Hillingdon HPU...............................................................................................................................................23
Holy Cross Centre .......................................................................................................................................41
Homeless Action in Barnet......................................................................................................................33
Homeless Information Project (HIP) .................................................................................................74
Homeless London.........................................................................................................................................19
Homeless Resource Centre....................................................................................................................37
Hope Worldwide - Two Step project ...............................................................................................29
Hopscotch Asian Women's Centre.................................................................................................114
Hounslow HPU ..............................................................................................................................................27
Hungerford Project............................................................................................................................61, 107
ILFO-MATION - Information, Advice and Support Shop.....................................................46
Inca-Cgil...............................................................................................................................................................94
Indo/Pakistan Cultural Centre................................................................................................................89
In-volve - Newham Community Drugs Teams ............................................................................59
Irish Centre (London) ................................................................................................................................89
Islington Housing Aid Centre .................................................................................................................27
Kalayaan...............................................................................................................................................................88
Kaleidoscope Project...................................................................................................................................64
Kensington and Chelsea HPU................................................................................................................28
Kings Cross Homelessness Project .....................................................................................................77
Kings Cross PCC............................................................................................................................................71
Kingston-upon-Thames Homelessness Assessments Team...................................................28
Kurdish Information Advocacy Centre .............................................................................................95
Lambeth Harbour .........................................................................................................................................63
Lambeth HPU .................................................................................................................................................23
Latin American Association .....................................................................................................................95
Learndirect advice.........................................................................................................................................84
Lewisham Housing Options Centre ..................................................................................................29
Lloyd Clinic (After Five)..................................................................................................................67, 106
London Drugs & Alcohol Network ......................................................................................1, 54, 58
London Friend..............................................................................................................................................103
London Gay and Lesbian Switchboard..........................................................................................104
London Irish Womenís Centre...........................................................................................................110
London Jesus Centre...................................................................................................................................31
London Services..........................................................................................................................................107
London Street Rescue................................................................................................................................44
Mainliners ...........................................................................................................................................................62
Mainliners, Smart ...........................................................................................................................................62
Manna Day Centre.......................................................................................................................................36
Marlborough Clinic - Pond Street Clinic ......................................................................................106
Marylebone Project, Church Army Centre for Homeless Women..............................112
MDF the Bi-polar organisation ..............................................................................................................66
Men Experiencing Domestic Abuse (MEDA)............................................................................116
Men's Aid ........................................................................................................................................................117
Merton Action for Single Homeless (MASH)..............................................................................49
Merton HPU....................................................................................................................................................22
Message Home Service................................................................................................................................2
Metro Pitstop................................................................................................................................................105
Mind ......................................................................................................................................................................65
Missionaries of Charity, Gift of Love ..................................................................................................20
Missionaries of Charity, Home of Peace .......................................................................................112
Mobile TB Unit................................................................................................................................................73
Much Less Gifts, Food for all Centre, Hare Krishna..................................................................86
Muslim Youth Helpline .............................................................................................................................102
NACRO Resettlement Plus Helpline..............................................................................................120
132
133
Index by
organisation
NAFAS - Bangladeshi Drugs Project .................................................................................................99
Narcotics Anonymous...................................................................................................................................3
National Debtline.....................................................................................................................................1, 78
National Domestic Violence Helpline .......................................................................................1, 116
National Homeopathic Service.............................................................................................................72
National Missing Persons Helpline.........................................................................................................2
Naz Project ............................................................................................................................................69, 101
New Horizon Youth Centre.........................................................................................................48, 114
Newham Housing Options Centre....................................................................................................22
NHS Direct..................................................................................................................................................1, 54
North London Action for the Homeless........................................................................................41
North Paddington CAB ............................................................................................................................78
Off Centre, Hackney Young Peoples Counselling Service.....................................................47
Oromo Community (UK) ........................................................................................................................95
PACE - Project for Advocacy Counselling and Education..................................................108
Passage Day Centre, St Vincent's Centre........................................................................................39
Pimlico CAB .....................................................................................................................................................78
Positive East ......................................................................................................................................................69
Praed Street Project ....................................................................................................................................68
Primary Care for Homeless People Team ......................................................................................70
Providence Row, Dellow Centre Hostel .........................................................................................20
Quaker Mobile Library ..............................................................................................................................42
RASASC (Rape and Sexual Abuse Support Centre) ...........................................................110
Redbridge HPU ..............................................................................................................................................22
Redbridge Nightshelter..............................................................................................................................19
Refugee Arrivals Project............................................................................................................................96
Release.................................................................................................................................................................62
Richmond-upon-Thames HPU..............................................................................................................24
RSPCA ..............................................................................................................................................................123
Runaway helpline...........................................................................................................................................51
SAFE (Services Against Financial Exclusion), an initiative of Toynbee Hall...................79
Salvation Army - Family Tracing Service...........................................................................................39
Salvation Army, Regent Hall .......................................................................................................................1
Samaritans.............................................................................................................................................1, 51, 65
Saneline ..........................................................................................................................................................1, 55
Sangam Centre ...............................................................................................................................................92
Sexual Health Direct..............................................................................................................................2, 68
Sexual Health Line........................................................................................................................................54
Shelterline .....................................................................................................................................................1, 19
Shift, Thames Reach......................................................................................................................................83
Shop Front, Southwark Reach ...............................................................................................................75
Shoreditch Community Project, Spitalfields Crypt Trust ........................................................40
Sir Oswald Stoll Foundation ................................................................................................................119
SIRI Behavioural Health..............................................................................................................................92
Soho Centre. NHS Walk In Centre.........................................................................................55, 106
Southwark Homeless Partnership.......................................................................................................15
Southwark Housing Options..................................................................................................................24
Southwark Muslim Women's Association....................................................................................113
SPEAR Hostel..................................................................................................................................................20
Spectrum Centre...........................................................................................................................................36
Spires Centre...................................................................................................................................................33
SSAFA - Confidential Support Line.................................................................................................118
SSAFA Forces Help Homeless Division........................................................................................118
St Cuthbert's Centre, The Philbeach Hall.......................................................................................34
St Giles Trust ....................................................................................................................................................74
St Mary Magdalene Centre for Refugees & Asylum Seekers...........................................102
St Mungo’s Rough Sleepers Team........................................................................................................43
St Mungo’s BBS Team..................................................................................................................................44
St Mungo’s Bridge Training Centre......................................................................................................82
St Mungo’s Exodus Employment Team..........................................................................................122
St Mungo’s Rockley Road Employment Team....................................................................80, 122
St Mungo’s SPOT ..........................................................................................................................................44
St Mungo’s Volunteer Services...............................................................................................................83
St Mungo’s Putting Down Roots..........................................................................................................82
St Stephen’s Church, - Manna Project ..............................................................................................30
START Team .....................................................................................................................................................66
Stepping Stones Trust...............................................................................................................................121
Stonewall - Housing Advice Line ......................................................................................................104
Street League...................................................................................................................................................85
Street Shine ......................................................................................................................................................85
Support Line ....................................................................................................................................................67
Sutton Housing Advice and HPU........................................................................................................25
Terrence Higgins Trust ( Lighthouse / SW5 ) ............................................................................106
The 240 Project .............................................................................................................................................40
The Beaumont Society............................................................................................................................105
The Homeless Team, 3 Boroughs Primary Health Care Team ...........................................70
The Line (Childline) .....................................................................................................................................51
The Maya Project ...............................................................................................................................66, 115
The New Hanbury Project .....................................................................................................................81
The Passage Streetlink................................................................................................................................44
134
135
Index by
organisation
The Pavement .................................................................................................................................................42
The Positive Place .........................................................................................................................................69
The Simon Community - 129................................................................................................................39
The Stockwell Project.................................................................................................................................63
Threshold Barnet Centre .........................................................................................................................76
Threshold Housing Advice Centre - Hammersmith ................................................................76
THVSS Violence against Women Project .....................................................................................117
Tower Hamlets Assertive Outreach Service.................................................................................66
Tower Hamlets HPU...................................................................................................................................24
Transitional Spaces Project ......................................................................................................................85
Trinity Homeless Project...........................................................................................................................86
Turkish Education Group..........................................................................................................................91
Turn Around E1, Montefiore Centre .................................................................................................81
Turning Point, ACAPS .................................................................................................................................81
University College Hospital TB Clinic................................................................................................72
Upper Room (St Saviour's Wendell Park)......................................................................................35
Upper Street Multicultural Counselling Centre...........................................................................66
Victim Support Helpline............................................................................................................................79
Victoria Clinic........................................................................................................................................68, 106
VoiceMail4All.......................................................................................................................................................2
Waltham Forest HPU.................................................................................................................................24
Wandsworth HPU .......................................................................................................................................24
Webber Street, London City Mission................................................................................................35
West Hampstead Women's Centre................................................................................................111
West London Day Centre.......................................................................................................................34
Westminster Drug Project.......................................................................................................................63
Westminster Homeless Health Team ................................................................................................70
Westminster Housing Options Team ................................................................................................29
Westminster Joint Homelessness Team, The Soho Centre for Health and Care....65
Westminster Volunteer Bureau .............................................................................................................84
Whitaker Centre, Equinox Project (was finsbury park street drinkers initiative )..33
Whitechapel Mission ...................................................................................................................................37
Wolverton Centre for Sexual Health ...............................................................................................69
Women in Prison .......................................................................................................................................120
Women's Alcohol Centre .............................................................................................................56, 114
Women's Link ..............................................................................................................................................111
Working it Out - Tomorrow's People's Trust ...............................................................................50
Working Men's Project - St Mary's Hospital .............................................................................105
YMCA Branches Day Centre ................................................................................................................38
Index by borough
Barking and Dagenham Barking and Dagenham HPU....................................................................25
Barnet
Barnet Homeseekers Service ...................................................................28
East Finchley Advice Centre ......................................................................75
Homeless Action in Barnet ........................................................................33
Threshold Barnet Centre ............................................................................76
Bexley
BCU Lifeskills Centre .....................................................................................80
Bexley Prevention and Assessment Team ..........................................25
Brent
Brent Health And Homelessness Team...............................................70
Brent Housing Resource Centre.............................................................25
Brent Indian Association...............................................................................99
Brent Linx .............................................................................................................50
Cricklewood Homeless Concern ...................................................30, 43
SIRI Behavioural Health ................................................................................92
Bromley
Bromley HPU .....................................................................................................26
Camden
Alone in London Service.............................................................................46
Brook Advisory Centre - Euston ............................................................49
Camden Housing Options and Advice ...............................................26
Centre for Filipinos (Camden) .................................................................94
Clean Break.......................................................................................................121
Creative and Supportive Trust (CAST)............................................121
Hare Krishna Food for all. ...........................................................................41
Holy Cross Centre ..........................................................................................41
Hopscotch Asian Women's Centre....................................................114
Irish Centre (London) ...................................................................................89
Latin American Association ........................................................................95
Marlborough Clinic - Pond Street Clinic .........................................106
National Homeopathic Service ...............................................................72
New Horizon Youth Centre............................................................48, 114
Primary Care for Homeless People Team .........................................70
Spectrum Centre..............................................................................................36
Terrence Higgins Trust ( Lighthouse / SW5 )...............................106
The Simon Community - 129 ..................................................................39
University College Hospital TB Clinic...................................................72
West Hampstead Women's Centre ..................................................111
City of London
City of London HPU......................................................................................26
Croydon
Croydon Council Housing Assessments Team................................26
136
Enfield
Greenwich
Hackney
Hammersmith
& Fulham
Haringey
Austin House ...................................................................................................112
Blue Cross Animal Hospital - Hammersmith................................123
Broadway Day Centre...................................................................................38
Centre for Filipinos..........................................................................................93
Druglink..................................................................................................................61
East European Advice Centre...................................................................96
Hammersmith and Fulham Housing
and Community Support Division.........................................................23
Naz Project ...............................................................................................69, 101
Sir Oswald Stoll Foundation ...................................................................119
St Mungo's Rockley Road Employment Team......................80, 112
Threshold Housing Advice Centre - Hammersmith...................76
Upper Room (St Saviour's Wendell Park) ........................................35
Alhijra Somali Community Organization............................................96
Haringey Homelessness Prevention and Options ........................28
137
Index by borough
Ealing
Croydon Resource Centre and Support Services .......................40
HAP<25 : Housing Advice for 16-25s.................................................47
RASASC (Rape and Sexual Abuse Support Centre) ..............110
Stepping Stones Trust..................................................................................121
Acton Homeless Concern - Damien Centre..................................32
Acton Homeless Concern - Emmaus House..................................31
Ealing HPU ...........................................................................................................26
Enfield HPU .........................................................................................................29
Homeless Resource Centre.......................................................................37
Greenwich HPU ...............................................................................................27
Greenwich Volunteer Centre The Forum at Greenwich ..........83
Metro Pitstop...................................................................................................105
Addaction - Hackney Community Drug Service ..........................59
Asian Women's Advisory Service................................................97, 114
Aziziye Mosque..................................................................................................87
Bangla Housing Association........................................................................90
Claudia Jones Organisation ........................................................................93
Dunloe Centre, St Saviours Priory ........................................................41
Hackney Housing Advice.............................................................................27
London Irish Women’s Centre..............................................................110
North London Action for the Homeless...........................................41
Off Centre Hackney Young Peoples Counselling Service.........47
Shoreditch Community Project Spitalfields Crypt Trust............40
The New Hanbury Project ........................................................................81
Harrow
Havering
Hillingdon
Hounslow
Islington
Harrow HPU ......................................................................................................27
Havering Housing Advice and Homelessness Service ...............27
Hillingdon HPU..................................................................................................23
Trinity Homeless Project..............................................................................86
EACH - Ethnic Alcohol Counselling in Hounslow........................67
Hounslow HPU .................................................................................................27
Refugee Arrivals Project...............................................................................96
African Swahiliphone Refugee Project - ASREP ............................89
Alcohol Recovery Project - Kings Cross ............................................57
An Viet Foundation .........................................................................................88
Angel Drug Services.......................................................................................60
Arachne's Greek-Cypriot Women's Group.....................................89
Ashley Road Day Centre ............................................................................64
British Red Cross - Refugee Unit ......................................................1, 98
Carila Latin American Welfare Group .................................................97
CASA ......................................................................................................................59
City Roads Crisis Intervention..................................................................61
Congolese Community Council ..............................................................87
Dress for Success ..........................................................................................115
Eritrean Community in the UK................................................................94
Finsbury Park Homeless Families Project ..........................................77
Focus Homeless Outreach Team ............................................................64
Gems Outreach Mayville Community Centre................................75
Hope Worldwide - Two Step project ..................................................29
Inca-Cgil..................................................................................................................94
Indo/Pakistan Cultural Centre...................................................................89
Islington Housing Aid Centre....................................................................27
Kings Cross PCC ..............................................................................................71
Kings Cross PCC ..............................................................................................71
Kurdish Information Advocacy Centre ................................................95
London Friend.................................................................................................103
Much Less Gifts Food for all Centre Hare Krishna......................86
Oromo Community (UK)...........................................................................95
RSPCA.................................................................................................................123
SIRI Behavioural Health ................................................................................92
St Mary Magdalene Centre for Refugees & Asylum Seekers .....102
St Stephen's Church - Manna Project .................................................30
The Maya Project ..................................................................................66, 115
Turkish Education Group.............................................................................91
Upper Street Multicultural Counselling Centre..............................66
138
Kensington
& Chelsea
Kingstonupon-Thames
Lambeth
Al - Hasaniya Moroccan Women's Centre.......................................91
Alcohol Resource Centre ...........................................................................57
Angolan Community in London..............................................................97
Arabic-Speaking Information and Advice Centre..........................97
Baron's Court Project ...................................................................................36
Chelsea & Westminster Hospital Trust .............................................106
Chelsea Methodist Church Pastoral Care.........................................40
Kalayaan..................................................................................................................88
Kensington and Chelsea HPU ..................................................................28
St Cuthbert's Centre The Philbeach Hall ..........................................34
St Mungo's Bridge Training Centre ........................................................40
The 240 Project ................................................................................................40
Kaleidoscope Project......................................................................................64
Kingston-upon-Thames Homelessness Assessments Team......28
Wolverton Centre for Sexual Health ..................................................69
Ace of Clubs .......................................................................................................35
Alcohol Recovery Project Choices BME............................................99
ASHA Projects........................................................................................91, 110
Barnardo's Families in Temporary accommodation
Project - Lambeth............................................................................................76
Big Issue Magazine and Foundation.......................................................85
Brook Advisory Centre - Brixton...........................................................49
Eaves Housing and Poppy Project.......................................................113
Fanon Resource Centre ............................................................................100
Homeless Information Project (HIP)....................................................74
Lambeth Harbour ............................................................................................63
Lambeth HPU ....................................................................................................23
Mainliners Smart...............................................................................................62
NACRO Resettlement Plus Helpline ................................................120
Spires Centre......................................................................................................33
Street Shine .........................................................................................................85
The Homeless Team 3 Boroughs Primary
Health Care Team ............................................................................................70
The Stockwell Project....................................................................................63
Turning Point ACAPS.....................................................................................81
139
Index by borough
Whitaker Centre Equinox Project .........................................................33
Women in Prison ..........................................................................................120
Women's Alcohol Centre ................................................................56, 114
Lewisham
Merton
Middlesex
Newham
Redbridge
Richmond
Southwark
999 Club................................................................................................................31
Alcohol Recovery Project - New Cross ............................................58
Deptford Churches Centre........................................................................32
Lewisham Housing Options Centre .....................................................29
The Homeless Team 3 Boroughs Primary Health Care Team ......70
The Positive Place ............................................................................................69
Merton Action for Single Homeless (MASH).................................49
Merton HPU.......................................................................................................22
Asian Family Counselling Service.........................................................101
Ealing Open Access & Community Engagement Services....100
Sangam Centre..................................................................................................92
Choice 136 Community Links..................................................................46
Choral Hall Lifeskills Centre.......................................................................32
Drug & Alcohol Service for London (DASL)..................................58
East London Black Women’s Centre ELBWO.............................111
Focus E15 Foyer Brimstone House.......................................................51
In-volve - Newham Community Drugs Teams ...............................59
Kings Cross Homelessness Project ........................................................77
Newham Housing Options Centre.......................................................22
ILFO-MATION - Information Advice and Support Shop ........46
Redbridge HPU.................................................................................................22
Redbridge Nightshelter.................................................................................19
Richmond-upon-Thames HPU.................................................................24
SPEAR Hostel.....................................................................................................20
Alcohol Recovery Project - Elephant & Castle ..............................57
Blackfriars Road Community Drug & Alcohol Team .................72
Brook Advisory Centre - Southwark ...................................................49
Gharweg Advice Training and Careers Centre...............................98
Lloyd Clinic (After Five) ...............................................................................49
Mainliners..............................................................................................................62
Manna Day Centre..........................................................................................36
Missionaries of Charity Gift of Love .....................................................20
Salvation Army - Family Tracing Service ................................................1
Southwark Homeless Partnership..........................................................15
Southwark Housing Options.....................................................................24
Southwark Muslim Women's Association.......................................113
St Giles Trust .......................................................................................................74
The Homeless Team 3 Boroughs Primary Health Care Team.....70
Webber Street London City Mission ...................................................35
Working it Out - Tomorrow's People's Trust..................................50
140
Wandsworth
Westminster
Sutton Housing Advice and HPU...........................................................25
Access to Employment and Training
Spitalfields Employed Project.....................................................................83
Advisory Service for Squatters Angel Alley......................................79
Barnardo's Families in Temporary
accommodation Project - Tower Hamlets.........................................76
Booth House - Salvation Army................................................................19
Bow CAB..............................................................................................................78
Cardboard Citizens .........................................................................................85
Community and Salaried Dental Services.........................................71
Compass The Point Harm Reduction Service ................................60
Crisis Skylight ......................................................................................................86
Dellow Day Centre ........................................................................................36
Ethnic Community Service .........................................................................98
Health E1 - Homeless Medical Centre ...............................................56
NAFAS - Bangladeshi Drugs Project ....................................................99
Positive East .........................................................................................................69
Providence Row Dellow Centre Hostel ............................................20
SAFE (Services Against Financial Exclusion)
an initiative of Toynbee Hall .......................................................................79
THVSS Violence against Women Project ........................................117
Tower Hamlets Assertive Outreach Service ...................................66
Tower Hamlets HPU......................................................................................24
Turn Around E1 Montefiore Centre.....................................................81
Whitechapel Mission......................................................................................37
Women's Link .................................................................................................111
Branches Nightshelter ...................................................................................20
Waltham Forest HPU....................................................................................24
YMCA Branches Day Centre ...................................................................38
Blue Cross Animal Hospital - Merton ..............................................123
Wandsworth HPU ..........................................................................................24
Barnardo's Families in Temporary
accommodation Project - Westminster ..............................................77
Blue Cross Animal Hospital - Victoria ...............................................124
Borderline .............................................................................................................90
Cardinal Hume Centre .................................................................................47
Centrepoint Berwick Street.......................................................................48
Chinese Information and Advice Centre (CIAC)..........................88
Clash (Central London Action on Street Health) .....................107
Connection at St Martin's...................................................................37, 47
141
Index by borough
Sutton
Tower Hamlets
Doctor Hickey Surgery Cardinal Hume Centre............................55
Drive Ahead Project - Depaul Trust .............................................50, 82
Edward Alsop Court - Salvation Army ...............................................20
English Churches Queen Mary's Hostel..........................................113
Ex Service Fellowship Centre ................................................................118
Great Chapel St Medical Centre ............................................................86
Hungerford Project...............................................................................61, 107
London Jesus Centre .....................................................................................31
Marylebone Project Church Army Centre
for Homeless Women ................................................................................112
Missionaries of Charity Home of Peace ..........................................112
North Paddington CAB ...............................................................................78
Passage Day Centre St Vincent's Centre ...........................................39
Pimlico CAB........................................................................................................78
Praed Street Project.......................................................................................68
Salvation Army Regent Hall .......................................................................39
Samaritans................................................................................................1, 51, 65
Soho Centre. NHS Walk In Centre............................................55, 106
Victoria Clinic...........................................................................................68, 106
West London Day Centre..........................................................................34
Westminster Drug Project .........................................................................63
Westminster Homeless Health Team...................................................70
Westminster Housing Options Team ...................................................29
Westminster Joint Homelessness Team
The Soho Centre for Health and Care ..............................................65
Westminster Volunteer Bureau ................................................................84
Working Men's Project - St Mary's Hospital................................105
142
Abuse.........................................................................................................................................................69, 113
Accommodation.......................................................................................1, 19, 20, 22 - 29, 104, 105
Advice..........................1, 46, 47, 74-79, 87 - 99, 103 - 105, 107, 110, 111, 114, 118, 120
African..................................................................................................................................................................89
Aftercare.....................................................................................................................................................59, 99
Alcohol Advice ........................................................................................................1, 54, 56, 57, 58, 114
Animal Welfare..................................................................................................................................123, 124
Arrest referral..................................................................................................................................................63
Bank accounts..................................................................................................................................................79
Befriending....................................................................................................................1, 37, 51, 65, 93, 94
Benefits ................................................................................................................................................................15
BME mental health.....................................................................................................................................100
Brief intervention service .........................................................................................................................74
CAB.......................................................................................................................................................................78
Chiropodist................................................................................................................31, 32, 33, 35, 36, 38
Coming out of Prison..................................................................................................80,120, 121, 122
Community centres................................................................................................................97, 113, 114
Complimentary Therapy .................................................................38, 56, 57, 59, 60, 61, 64, 114
Condoms for free .......................................................................................49, 54, 60, 62, 67-68, 100
Counselling ...........31, 32, 34, 35, 37, 43, 48, 57 - 61, 63, 64, 66, 67, 70, 81, 89, 91 - 94
..............................................................97, 99, 101, 102, 104, 105, 107, 108, 110, 111, 114, 115
Day Centre ...........................................................................................................................30 - 43, 47, 88
Debt .........................................................................................................................................1, 38, 78, 79, 96
Dentist..................................................................................................................................33, 35, 36, 60, 71
Detox ...........................................................................................................................................57, 58, 61, 99
Doctor...............................................................................................................30, 37, 43, 47, 57, 70, 114
Domestic violence............................................1, 56, 67, 91, 92,108, 113, 114, 116, 117, 110
Drama........................................................................................................................................40, 85, 86, 121
Driving..........................................................................................................................................................50, 82
Drug Advice .............................................................................................................58 - 64, 99, 100, 107
Education............................................................................................................................................86, 91, 92
Emergency Bed Space .....................................................................................................................18 - 20
Emergency Housing Advice ...............................................................................................................1, 19
Employment & Training..............................................................................50, 80, 81 - 86, 121, 122
ESOL .............................................31, 35, 47, 48, 77, 87, 88, 89, 93, 94, 96, 99, 102, 113, 114
Ex - offenders ........................................................................................................................111, 120, 121
143
Index by subject
Index by subject
Ex-service .............................................................................................................................................118, 119
Families ........................................................................................................................................................76, 77
Family mediation ....................................................................................................................................46, 50
Health................................................................................1, 2, 51, 54 - 73, 101, 106, 107, 114, 115
Helplines......................1, 2, 19, 3, 50, 51, 54, 56, 60 -62, 65, 68,103 - 105, 110, 116, 118
Hepatitis C..............................................................55, 60, 61, 62, 63, 64, 69, 100, 105, 106, 107
HIV.......................................................................................................................................... 55, 69, 101, 106
HIV Support ..........................................................................................................................................69, 101
HIV testing.........................................................................................................67, 68, 69, 105, 106, 107
Homeopathy ....................................................................................................................................................72
Hostels ...................................................................................19, 20, 48, 49, 112, 113, 118, 119, 121
HPU............................................................................................................................................................22 - 29
Irish.........................................................................................................................................................................89
IT ........................................................................36 - 38, 40, 47, 48, 50, 82, 86, 87, 95, 96, 99, 114
Job Clubs .................................................................................................................................................80, 122
Legal advice..........................................................31, 48, 62, 63, 65, 75, 76, 88, 92, 98, 106, 114
Library..................................................................................................................................................................42
Life skills...............................................................................................................................32, 37, 47, 81, 92
Magazine .....................................................................................................................................................42, 85
Medical drop in...............................................................................................................................36, 56, 71
Mental Health ..................................................................................................................1, 51, 64 - 66, 92
Missing........................................................................................................................................................1, 2, 51
Needle exchange.....................................................................................................33, 59 - 63, 72, 107
Older people ...................................................................................................................................................93
Optician.........................................................................................................................31 - 33, 35 - 37, 38
Outreach Team ...............................................................................................................................30, 44, 43
Police complaints ........................................................................................................................................103
Rent deposit.....................................................................................................................................................76
Scots......................................................................................................................................................................90
Sex work...............................................................................................................................48, 68, 111, 114
Sexual Health..............................................................................2, 49, 55, 67, 68, 69, 105, 106, 107
Somali...................................................................................................................................................................66
Squats ...................................................................................................................................................................79
Training Projects .............................................................................................................................50, 81, 82
Tuberculosis.......................................................................................................................................35, 72, 73
Useful Numbers........................1 - 3, 19, 51, 54, 55, 56, 58, 78, 98, 65, 68, 104, 105, 116
Victim support ................................................................................................................................................79
Voluntary Work......................................................................................................................................83, 84
Women .............................................................................................48, 56, 66, 88, 91, 97, 110 - 115
Young People.................................................................................................1, 37, 46 - 51, 82, 65, 114
144
145
Index by subject
Notes
146
Notes
Notes
147
Notes
148
Notes
Notes
149
Notes
150
Notes
Notes
151
Notes
152
Notes
Notes
153
Notes
154
Notes
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155
Notes
156
Notes
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In Reach 07.qxd:In Reach Template 07.qxd

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