Hotel SA - Australian Hotels Association (SA)

Transcription

Hotel SA
The Official Publication of THE AUSTRALIAN HOTELS ASSOCIATION (SA branch)
Registered by Australia Post: PP504655/00074
December 2010/January 2011
President’s Christmas lunch –
SA Hotel Industry’s final 2010 event
SA hotels fight back!
Coca-Cola Amatil (Aust) Pty. Ltd. would like to thank all our
customers and friends who have supported us during 2010.
Wishing you all a safe and happy festive season.
© 2010 The Coca-Cola Company. ‘Coca-Cola’, the Contour Bottle and ‘Open Happiness’ are registered trade marks of The Coca-Cola Company.
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President’s Christmas Lunch
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Getting Mount Barker’s
heart beating
The who’s who of South Australian politics and the hotel industry gathered for the annual President’s
Christmas lunch.
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Women in Hotels
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Beverage Buyer
The distinctly country feeling of the main
street of Mount Barker has recently received
an injection of life as The Barker once again
opened its doors.
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The AHA|SA recently stepped up its fight
against proposed blanket restrictions and
taxes on South Australia’s hotel industry.
The women of the South Australian hotel
industry let their hair down at the annual
Women in Hotels Christmas drinks in
November.
Hotel SA keeps you up-to-date with all
of the very latest news from around the
Beverage Industry.
www.ahasa.asn.au |
3
President’s
Report
Peter Hurley, AHA|SA President
The following are extracts from Peter’s annual speech at the InterContinental Hotel held in early
December. The Advertiser chose to run with the expiation notice issue. This is the full story.
Expiation Notices
t is reasonable that expiation notices (that is on the spot
fines) should replace the prosecution and court hearing for
routine breaches of licence conditions.
However, the advent of expiation notices picks up what
were maximum penalties (seldom imposed) under the old
system, and at the judge’s discretion, and they become the
standard penalty.
The outcome being that one member received two fines,
inside a month, because a patron was standing drinking in an
outside area where he should have been seated. Two notices,
each $1230!
I
Compare that to three lunatic young males skateboarding
through Heyson Tunnel at 90 km/h, charged with three
separate offences for a total fine of $170 each.
A minor regulatory breach costs $1230 and a highly
dangerous and life threatening juvenile act costs $170. It is out
of whack. The LEB should be enforcing issues impacting public
safety – NOT obsessing with minor regulatory breaches.
We hear of plans to extend the expiation notice regime to
Commission Inspectors who, for my 35 years as a licensee,
have focused on compliance. I predict this will be a disaster.
It will undermine the traditional, respectful and valuable
relationship between compliance, enforcement and licences.
The future of the South East forests is assured.
Recognition of Service: Doug Elefsen
Doug has represented the membership of the Eyre Peninsula
with distinction since 1980. He has advised us that he will not
be seeking re-election in 2011. Doug was born at Minnipa and
when the nation was at war he served in the RAAF. He bought
the local pub in 1956, and has been on our Council for 30 years.
Well done Doug and thanks for your contribution and personal
friendship since the day I arrived in Wudinna 35 years ago.
Maxwell Cooper
The Cooper family are legend in this state and national
legends of the brewing business. They are still mourning
the recent passing of Maxwell Cooper. Max was a colourful
character of immense style. Max knew Coopers didn’t make ice
cream, they are brewers and he loved it. His views were sought
by and listened to by the International Brewing community.
Max did for beer what James Bond did for martinis. He made it
respectable even sophisticated. He was not a binge drinker but
Coopers Beer was staple to his diet. South Australia is a poorer
place for his passing and he will be missed.
Finally I wish all members a safe and happy summer and
a successful Christmas and New Year trading period. We
appreciate members ongoing support and participation.
www.ahasa.asn.au |
5
The President’s Lunch
President’s Christmas Lunch
A
fter a challenging 2010 for the hotel
industry, the annual President’s
Christmas Lunch was a chance to reflect.
The event, which was well supported by
high profile South Australian politicians
and business people was held December 8
at the InterContinental Adelaide.
AHA|SA President, Peter Hurley, spoke
about the many issues and challenges
facing the hotel industry including the
Liquor Licensing Review, the changes in
the Disability Access Standards, the push
for further smoking bans, and the national
political environment surrounding gaming,
in particular the Wilkie/Gillard deal.
1. Brett Matthews - Belair Hotel, Hon
Patrick Conlon MP, Ben Tufnell - Motor
Accident Commission 2. Hon John Hill MP,
Peter Hurley - Arkaba Hotel 3. Traci Ayris Channel 7, Bill Spurr - Education Adelaide,
Lainie Anderson - Sunday Mail 4. Brian Smith
- AHA|SA, Hon Rob Kerin, Ian Ravenscroft
5. Kamal Chaoui - InterContinental Hotel
Adelaide, David Basheer - Strathmore Hotel
6. Tom Hannah - Bombay Bicycle Club,
Jeff Ellis - Port Anchor Hotel 7. Malcolm
Hill, Doug Elefsen - Minnipa Hotel 8. Chris
Thomson - AHA|SA, Darryl Hassam.
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9. Ryan Jones - RD Jones Hotels, Max
Beck, Richard Jones - Rd Jones Hotels
10. Gordon Broderick - Distilled Spirits
Industry Council, Dr Andrew Southcott MP
11. Nicky Downer AM, Isobel Redmond
MP, Hon Jing Lee MLC 12. Pat Kelly Adelaide Bite, Mark Keeley - Aristocrat,
Kym Rogers - Bidvest
13. Steven Marshall MP, Rachel
Sanderson MP 14. Robert Chappell,
Penny Kaempf & Rex Jory - Independent
Gambling Authority 15. Des Ryan -
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Independent Weekly, Bodelle FrancisLee - Francis Hotels, Peter Hurley
- Arkaba Hotel 16. Jodie Van Deventer
- Deventer PR & Communications, Ian
Horne & Lucy Randall - AHA|SA 17. Tony
Hurley - Arkaba Hotel, Shane Bullus Constellation Wines 18. Guy Matthews
- Matthews Hotels, Stuart Carruthers Fosters Group, Sean Matthews -Matthews
Hotels 19. Jenny Hurley - Arkaba Hotel,
Ian Horne - AHA|SA.
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20. Mark Ricciuto - Alma Tavern, Robert
Foord - Proud Australia Group 21. Geoff
Pevreall - Coopers, Peter Hurley - Arkaba
Hotel, Leanne Fraser & Glenn Cooper
- Coopers 22. Stacey O’Farrell - Rob
Roy Hotel, Laura Secker & Tania Mudge
- British American Tobacco 23. Chris
Greening - Samuel Smith & Son, Peter
Hurley - Arkaba Hotel, Robert Hill-Smith Yalumba 24. Alan Sibbons MP, Mary-Lou
Corcoran - Office of Minister for Transport
25. Wally Woehlert - Gaming Care, Jarrod
Ryan - Talbot Olivier, Peter Jones - ALH
Group 26. Doug Bageley, Simone Sadler,
Tim Salt & Geoff Cockerill - Diageo
27. Hon John Olsen, Dr Tim Cooper
AM 28. Chris Branson - Railway Hotel
Peterborough, Malcolm Steele - Steele &
Assoc Hotel Brokers 29. Ian McLachlan
- McLachlan Hodge MItchell, Martin
Baily, Hon Graham Ingerson 30. Mark
Powell, James Brindley, David Watts, Jake
Parkinson, Andrew Tully - Lion Nathan
31. Melanie Cooper, Lisa Matthews Matthews Hotels.
www.ahasa.asn.au |
9
The Barker
Getting Mount Barker’s
heart beating
By James Murphy
Even with all of the expansion and redevelopment that Mount
Barker has seen, there is no question on where this once
small country town’s heart lies.
It is the leafy, one-way Gawler Street that has always been the
cultural centre of the city. The distinctly country feeling of the
main street has recently received a dramatic injection of life
as The Barker once again opened its doors.
10 | hOTEL sa
The Barker
www.ahasa.asn.au | 11
The Barker
Injecting life into Gawler street
aving originally been built in the
1800s The Barker has undergone
some wholesale facelifts over the
past two centuries. None of these
redevelopments can compare to the
multilevel establishment that now exists
on the main street in the rural city.
The Fassina’s Mount Barker hotel rivals
any metropolitan redevelopments of the
past years.
“Gawler Street is the heart of Mount
Barker and while it is a busy hub during
the day, it became a deserted ghost town
at night. The hotel now lifts the whole
tone of the street,” The Barker’s General
Manager, John Dinan said.
“It is a nice clean result for us.”
Paying homage to the hotel’s history
the beer garden wall tells tales of
yesteryear. The original wall features
engravings dating back as early as
the 1850s. The wall is covered with
messages and signatures from the past
150 years and illustrates the long history
of The Barker and the patrons who have
frequented the hotel.
H
E
E
EE
R
EY
/ KEEP AN
OU
Hindmarsh Roofing Pty Ltd
Domestic ▪ Commercial ▪ Industrial
781 Port Road, Woodville South Australia 5011
: +61 (08) 8268 1600
[email protected]
Family owned and operated business.
Established in 1979
12 | hOTEL sa
BL
/ N
OW AVAILA
AUS
TR
A
/
Proudly associated with
The Barker Hotel &
Andy’s Building Services Pty Ltd
CONGRATULATIONS
& THANK YOU
TO BARKER HOTEL
FOR POURING
VALE ALE
DRY LAGE
ON TAP
R
AN
LI
T
FOR OUR NEW
B
WILLUNGA BREWERY
OPENING EARLY 2011.
STAY TUNED…
FIND US ON FACEBOOK
FACEBOOK.COM/MVBEER
Congratulations to The Fassina Hotel Group for
successful redevelopment of The Barker Hotel.
Andy’s Building Services Pty Ltd
A family owned commercial building company with a history
dating back over 35 years.
The Company Director, Sulev Suursaar has
over 30 years of experience in the building
industry and brings a wealth of practical
knowledge to every aspect of running
commercial building projects.
• Commercial Construction, Alterations and
Refurbishments.
• Construction of Pre-cast Office Buildings.
• Interior Fit-outs.
Other successful projects include:
Gasparin Homes Office Development, ASG
Office Development Berri, Helping Hand Aged
Care Facilities, SA Ambulance, Woolworths,
Noarlunga Hospital and local councils.
Offering practical knowledge to every aspect of
commercial building projects; working closely
with the client, the architect and engineer,
ensuring budgets are achieved to the required
time constraints.
Andy’s Building Services Pty Ptd
Mobile 0412 831 274; Phone 8370 7926
www.buildbyandy.com.au
The Barker
BJ CONCRETING
Proudly associated with
The Barker Hotel redevelopment.
Building Contractor – Commercial & Industrial
Special acknowledgement to
Mr Sulev Suursaar,
Andy’s Building Services Pty Ltd.
Phone: Braden Jones - mobile 0439 681 028
• Concrete -- Pre-Mixed & Aggregates
• Flooring -- Composition
• Paving -- Concrete
14 | hOTEL sa
The Barker
While not yet complete the $10m
investment in the town is a substantial
injection to the city’s future.
“We are here to deliver quality food and
beverage to Mount Barker.
“The city was calling out for something
and we feel that we have answered the call.”
From shabby to sheek
There is no question The Barker was in
desperate need of significant changes.
No one knows this better than Hotel
Manager, John Dinan.
He believes the hotel now has the ability
to not only change the nightlife
of Gawler Street but of Mount Barker
in general.
“The hotel is now completely at the
other end of the spectrum to what it was
before the refurbishments.
“From where we started, it was hard
not to improve. The hotel had basically
been closed for three years and while the
potential was great, there was a lot of
work to be done.”
The result has already gained high
praise from local residents and patrons
and Dinan expects this to continue
as word of mouth spreads throughout
the Mount Barker district.
“Our regular front bar punters have
already said how much they love the
new facilities and only having utilised a
soft opening we expect our patronage to
increase further with an official launch
and advertising.”
Delivering the new, remembering the old
The Barker’s refurbishment has bought
the hotel into the 21st century, but
importantly has not lost the heritage that
stretches over two centuries.
The front bar is very traditional and
features pressed metal in the wall. The
mood is light and a gas fire separates
the large TAB and Keno area from the
rest of the bar. The Barker sign in the
front bar houses stunning LED lighting
that changes colours, creating a great
centrepiece for the bar.
Invention and Reliability in Beverage and Ice Systems
TM
Helping You Serve the Perfect Beer for Over 40 Years
lancerbeverage.com
Proud suppliers and installers of the beer system at the Barker Hotel
The Barker
The kitchen, which at the moment is
producing about 1,500 meals a week,
is responsible for a Mediterranean
style menu.
The lounge bar has a polished concrete
floor, tiling behind the bar and the fans
and light fixtures provide the feature of
the room. The dark colours of the floor
are set-off against the soft colours of
the walls and ceiling.
The highlight of the bistro is the
amazing design of the ceiling. The
wooden timber style gives the room a
light and bubbly feeling. Coupled with
large bi-fold doors opening out on to
Gawler Street the room is naturally
very bright.
The bistro is able to seat 150 people
inside and a further 40 outside in the
dining area under the leafy surrounds
of Gawler Street. Lancer Beverage
Systems has supplied and installed a
fully customised beer system at The
Barker that provides them with the
flexibility to have whatever beer they
like on tap.
John Reuther
Cabinet Maker / Joiner
Another
Quality
Joinery
Fitout
Another
Quality
Joinery
Fitout
Another
Quality
Joinery
Fitout
PH: 8234 9600 - www.johnreuther.com.au
bars ~ tab ~ accommodation ~ Gaming room. Your hotel/motel fitout specialist!
International Oyster & Seafoods
We offer a range of services tailored to meet our customer's requirements:
• Fish filleting to order
• Prompt deliveries in refrigerated vans
• Packaging products for air freight
• Professional and Personal Customer Service
We service Restaurants, Hotels, Cafes, Caterers etc. in South Australia and interstate.
241 - 247 Franklin St, Adelaide, SA 5000
16 | hOTEL sa
Phone: 8231 6441 [email protected]
The Barker
The Barker
Proudly associated with The Barker Hotel redevelopment.
Ideal Stone pty ltd
28 Maple Ave,
Forestville,
SA 5035
T: (08) 8297 9088
For all your new and recovery of dining,
booth, bench and gaming seating.
Contact us for a free, no
obligation quote.
2 Keele Pl, Kidman Park
Tel: 8355 0700
alanwaldronupholstery.com.au
18 | hOTEL sa
PROUD SUPPLIERS OF QUALITY CUSTOM MADE
FURNITURE TO THE MT BARKER HOTEL
The Barker
The spectacular bistro ceiling and mirror wall make the
space very roomy and on sitting down you feel as though you
are the only one in the restaurant.
Being located in between the Adelaide Hills and Fleurieu
Peninsula The Barker strongly relies on the local produce of
the two highly productive agricultural regions. It’s for this
reason that the menu is changed four times a year to ensure
the greatest use of produce.
Wine was definitely an area of concentration, Mount Barker
is surrounded by some of South Australia’s best wine districts
and its customers expect good wine and the staff to know
about these wines.
Due for later extensions, the first floor of The Barker
will include three sizeable function rooms. The main function
room leads onto a large balcony that overlooks the heart of
Mount Barker.
“As with all of the other areas we will try and keep one of the
original walls to ensure we have a sense of history amongst
the modern updates of the areas,” Dinan said.
There are three water tanks underneath the hotel which
recycle water and catch it from the roof. This provides the hotel
with a significant water saving and allows The Barker to use
this water on garden beds and in the toilets.
OAMPS Insurance Brokers
congratulates the Fassina
Family on the opening of
the newly upgraded
Barker Hotel.
We wish them every success.
OAMPS hotel and pub insurance has been
carefully selected from insurers who
specialise in the hospitality industry.
We do this so you can have the right cover
with the lowest premium possible.
To find out more call
1800 240 432
oamps.com.au
Closer to clients
Closer to communities
OAMPS Insurance Brokers Ltd ABN 34 005 543 920 AFSL 238312 Ref: 0739
The Barker
20 | hOTEL sa
The Barker
Beneath the surface
While the first level of The Barker
provides the latest in hotel technologies
and styles, it is a very different story as
you venture below the surface.
Underneath the ground floor is a
stunning tale of years gone by. On
entering the old-style underground
rooms there is a cool damp feeling. There
are little narrow tunnels leading into
small rooms.
It is like you have strolled into a cellar
in an old ruin, not underground passages
beneath a stylish new hotel.
“We are still not 100 per cent on what
we will do with the underground rooms.
“There is so much potential with them
but we need to do a little bit of work
down here. With so many great wineries
through the Adelaide Hills and down
to Langhorne Creek it would be great
to feature some local wines and do
tastings down here.
HOTELS
LAND DIVISIONS
ROADS, BRIDGES
RETIREMENT VILLAGES
INSTITUTIONAL BUILDINGS
RESIDENTIAL CONSTRUCTION
INDUSTRIAL COMPLEXES
MULTI-LEVEL BUILDINGS
COMMERCIAL AND RETAIL CENTRES
HOSPITALS AND NURSING HOMES
RE-USE & REFURBISHMENT OF EXISTING STRUCTURES
Integrated
Hospitality Equipment
(a division of Donato Steel Fabrications Pty Ltd)
Commercial kitchen and
Refrigeration Installations
TMK provides professional services for all project phases
including feasibility assessment, conceptual planning,
detailed engineering documentation, tender assessment
construction, supervision and contract administration.
TMK provides expertise in the following areas:
• CIVIL
• STRUCTURAL
• GEOTECHNICAL
• ENVIRONMENTAL
• REPORTS
• MECHANICAL
• ELECTRICAL
• FIRE
• INDUSTRIAL SERVICES
• HYDRAULICS
• TRANSPORTATION
• ACOUSTICS
• ESD (Environmental
sustainable design)
105 Waymouth St, Adelaide SA 5000
Tel: 8238 4100 www.tmkeng.com.au
17 Sunbeam Rd, Glynde
p 08 8336 7311
f 08 8365 0293
ihe.donato.com.au
The Barker
Strong, Reliable, Hygienic...
it must be Blucher.
STAINLESS STEEL DRAINAGE SYSTEMS
Strong
Blucher use 316 stainless steel grates
and drain bases, available with lock-down
security and range of grate options.
Reliable
Supplied in Australia for 18 years, our
products stand up to the test of time.
Hygienic
Our unique design features and stainless
steel construction reduce the opportunity
of build-up and allow hot water cleaning.
it must be... Blucher
Our in-house design team can assist in
custom or special need projects, large or
small, to suit your requirements.
Proud supplier of
stainless steel drainage
to The Barker Hotel.
I
T
EM
S
A
ST
N
S
LE
SS SY
22 | hOTEL sa
Phone: (08) 8374 3426 | eMail: [email protected]
www.blucher.com.au
BA025 v1
BLUCHER Australia
Drainage and pressure piping systems
The Barker
“Fassina’s have a huge back catalogue of wines
which could also be tasted. It provides a real point
of difference for us.”
Underground is not yet open to the public, but
it is guaranteed to be a hit with both local and
travelling patrons.
“When we arrived the downstairs was purely used
for storage, however I think if you go back much
further than that you would have found they would
have been used as rooms for hotel patrons.”
specialising in hospitality solutions
Congratulations
to The Fassina Group and the team at
The Barker Hotel.
an interesting find
During the renovations the demolition company
came across a mystery package in one of the
wall cavities.
With not a thought as to what they would later
find, the package was opened and the results
were, at the very least, unexpected!
Uncovered in the package were 12 very adult
photos, which it is safe to say are definitely not
suitable for print. It is believed the photos date
back to sometime between 1920 and 1935.
The rumour around the hotel is the shots were
taken in the rooms upstairs by a group of wealthy
locals. Judging by the looks on the faces of those
involved they certainly were enjoying their stay
at The Barker!
Injecting life into a fast-growing city, The Barker
is already striking at the heart muscle of both
local and visiting patrons.
Phone: 1300 557 587 www.bluize.com.au
• Hydraulic services
• Trade waste systems
• Recycle water
All aspects of the hydraulic services designed and installed
• Fire service
by Commercial Plumbing SA.
Commercial Plumbing SA are proud to be associated
With the redevelopment of Mt Barker Hotel
AHA|SA Staff Spotlight
when did you join the aha (sa)?
January 2005.
what are your key responsibilities at the
aha (sa)?
I develop and manage relationships with
corporate sponsors of the AHA|SA, then
promote their goods and services to the
hotel industry through various forms of
marketing. I also develop and manage
our major events such as the Awards for
Excellence, the Women in Hotels network
and manage our charitable funding
arm known as ‘Hotel Care Community
Projects’.
Lucy Randall
Manager – Events
& Sponsorship
how do you occupy your time outside
of work?
We have a busy family with two little
boys who definitely keep us on our toes.
I go for big walks along the River Torrens,
go to the gym, but most of all I love
spending time with family and friends.
There is never a spare moment.
what’s something readers probably don’t
know about you?
My father’s side of the family (Rankine)
were hoteliers in Adelaide. My GreatGreat Grandfather Alexander ran many
hotels, including the White Horse, John
Bull, Hilton, Maid of Auckland, and the
Land of Promise to name a few. His son
Walter was also in the hotel business,
as was Walter’s son Walter, and then
my father Gerry. I also married a
hotelier and I have worked in hotels.
Now I work for the Association and it’s
up to my children to follow suit!
where is your favourite holiday
destination?
I loved Italy for its culture, history and
coffee. In terms of a ‘realistic’ holiday,
I’m happy to be anywhere near a good
beach with my friends and family and
good food and wine.
If you could ask any three people in
world around for dinner who would you
ask and why?
P!nk, Sean Connery and Bono. With an
American, a Scot and an Irishman could
you imagine the stories and the singing?
Just brilliant.
Do you have an
ATM in your hotel?
Are you getting the best deal available?
We offer a ‘Next-Gen’ ATM
with the most comprehensive
support and rebate package
available.
Talk to Aussie!
For more information please
contact Julie Bowels on:
Mob: 0411 854 117
Ph:
08 8353 6957
Email: [email protected]
24 | hOTEL sa
Cascade launches Pure Blonde
free iPhone app
goes back to
in a world first
Brewtopia in epic
Cascade Brewery Co has launched new TVC
Seasons Greetings to all our valued
Customers,
With summer and the festive season
on our doorstep, there is no better time
to sit back and enjoy the many cider
and craft brands that we have on offer
at CUB.
We are constantly looking at ways to
improve our portfolio position through
marketing, investment and innovation
and our cider and craft products are
seeing real growth.
Cider is the fastest growing alcohol
category in Australia, currently growing
at 21.8% volume. Our cider portfolio
includes three of the most popular
brands in Australia and internationally –
Bulmers, Strongbow and Mercury.
All indications point to further growth
over the summer months particularly
with the Ashes here as historically,
cider sales perform very well
because of the English contingency
at the matches. Again, we are seeing
consumer tastes changing and looking
for something different and exciting –
and cider certainly fits the bill.
Craft beers are gaining a real following
in Australia, as we start to see people
take a genuine interest in learning
about the versatility of beer. Our craft
beer portfolio includes the Matilda
Bay brews which include the popular
North American style pale ale, Fat Yak,
the Munich Oktoberfest-style lager Big
Helga which was launched last year,
and the honey wheat brew Beez Neez.
a free iPhone app called the
Cascade Brewer’s Nose, featuring
more than 500 Australian and
international brews. The app will
be a one stop guide for any beer
fan and cater to increasingly
curious beer aficionados’ thirst
for knowledge on the art of
brewing and matching their
favourite beers to food.
The Cascade Brewer’s Nose app
has been created in response
to an increasing desire for beer
lovers to understand different
beer styles, try new brews and
share this new-found knowledge
with friends. The app features
information on not only the
Cascade range of beers, but most
readily available Australian and
international brews, including
an overview of the 14 main
beer styles and a series of food
matches to help users find the
perfect dish to accompany their
favourite ale or lager.
The Cascade Brewer’s Nose is the
world’s first iPhone app focused
on beer to use barcode scanning
technology, allowing users to
easily scan their beer using the
iPhone camera, view videos, read
and submit tasting notes and
keep a log of the brews they’ve
tried to date.
To download the free Cascade
Brewer’s Nose iPhone app, click
onto the iPhone App Store now
and search for ‘Brewer’s Nose’.
The latest Pure Blonde instalment
titled Pardon, follows on from
Brewtopia (2006) and Dove Love
(2009) with two wide-eyed blokes
embarking, map in hand, on an
adventure through the picturesque
land of Brewtopia, the ultimate
destination for beer lovers. After a
long and treacherous journey, the
guys arrive at their destination
where they enjoy a well deserved
cold Pure Blonde and things
seem to be going nicely until one
small faux pas sets off a rather
unexpected chain of events.
According to Richard Oppy, Group
Marketing Manager – Pure Blonde,
the latest TVC remains true to Pure
Blonde’s legacy of doing things
differently.
“This commercial has serious
scale in terms of both look and
feel and special effects. In fact, it
took seven weeks of editing, post
production and creating the music
sound mix to get to this point and
we’re thrilled with the final result,
a TVC that feels epic and signals a
big summer ahead for the brand.”
Pure Blonde is also set to embark
on a series of major music festival
activations in a national campaign
to strengthen Pure Blonde’s
dominance as the country’s number
one low carb beer.
Have a safe and happy Christmas,
See you in the New Year,
Stuart Carruthers
Cheers,
Stuart Carruthers
For more information on any of these products or promotions, please consult your CUB Business
Development Executive or order your products direct via our telephone call centre on 132 337.
Coopers Charity Concert
Farnham Concert success
C
oopers Brewery has described this
month’s John Farnham concert with
support act Kate Ceberano in the brewery
grounds as an outstanding success.
“A Night at Coopers”, held on the lawns
of Coopers’ Regency Park brewery,
attracted 9,000 spectators, with part
proceeds going to Coopers Brewery
Foundation, the brewery’s charitable arm.
Coopers Chairman and Marketing
Director, Mr Glenn Cooper, said it
had been a “fabulous” night with an
enthusiastic crowd.
“The organisation by Phil Rankine at
Space Communications and his crew
was outstanding,” he said.
“Large crowds began lining up from
early afternoon and the gates had to
be opened early to allow them to
enter. However, there was no disruption
to normal brewery activity.
“Depending on the act and circumstances,
we would certainly consider being
involved in similar events in the future.”
In return for using the brewery green,
concert organisers agreed to donate
more than $100,000 to the Coopers
Brewery Foundation, which supports
charitable organisations with recognised
strengths in medical research and
health care, youth education and aged
care services.
The money is to be divided between the
Movember Foundation, the National
Heart Foundation, CanTeen and St
John’s Youth Services.
Smarter Banking
from Bankwest Business
BANKWEST BUSINESS
THE HOSPITALITY SPECIALISTS
At Bankwest we see a need for a smarter approach to Commercial Banking – that’s why we take the time to get to know you,
your business and your industry. Our relationship managers understand the challenges you may face and are committed
to developing unique strategies to help your business achieve ongoing success.
To speak to one of our dedicated hospitality specialists, please call:
Steve Horn | T 0409 016 138
Business Development Manager
John Tsoutsikos | T 08 8334 3711
Assistant Relationship Manager
bankwest.com.au
Bank of Western Australia Ltd ABN 22 050 494 454 AFSL 236872.
WBF10/BW111
Feature: Hotels fight back
T
he AHA|SA recently put together
a booklet that was sent to South
Australia’s politicians voicing its concern
about proposed blanket restrictions and
taxes on the hotel industry.
A number of AHA|SA members took
part in the bringing together of the
material. Over the next four pages of
we have given you a taste of
what was sent to our politicians.
The AHA|SA were responding to the
recommendations of a review of liquor
licensing laws undertaken by the Office
of the Liquor and Gambling
Commissioner (OLGC). Through this
submission the AHA|SA ensured the
industry’s voice was heard.
The AHA|SA submissions are available
in full on the home page of
www.ahasa.asn.au or by contacting
AHA|SA on (08) 8232 45225.
Bud Goldsworthy, Avoca Hotel.
Keep your cellar safe
for less than a beer a day
Nothing beats
FOX SPORTS VENUES
for entertainment.
visit www.FOXSPORTS.com.au for more information.
28 | hOTEL sa
To find out how our CELLAGUARD®
system can facilitate AS 5034
compliance for less than
$4* a day inc. GST, please
call our Customer Service
Centre on 1300 363 109.
*Terms & Conditions apply.
MP10-0341
MEET
REAL PEOPLE
WHO RUN A
REAL BUSINESS
CREATE
REAL JOBS
AND PAY
REAL TAXES
Phil Myles and Patsy Henwood, The Federal.
ple
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THE GOV, Hindmarsh
ple
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THE BELAIR, Blackwood
Joanne Tonkin and Melissa Templer
Linda Noack
• J oanneandMelissaarefourthgenerationpublicansand
theyhavegrownupinhotels.
• TheTonkinfamilyhavehadTheGovforalmost18years.
• TheGovspecialiseinlivemusic.Thefrontbarhasbands
fivenightsaweekandtheentertainmentareainthe
backaveragesfournightsoflivemusicaweek.
• Lindastartedworkinginpubsabout25yearsago.
• SheisalsoadirectoroftheStirlingHotel,whichthe
partnerspurchasedin2003.
• TheBelair,whichhasrecentlyundergonemajor
renovations,haswonmultipleawardsinmultiplefields,
includingwinsattheAHASAStateAwardsandthe
NationalAHAAwardsforBestBistroandBestGaming.
The Gov is the number one
live music venue in town. We’ve
developed an accord on trading
hours with residents and the
council. But now we get this
blanket ban approach! Plus
another tax and more unnecessary
trading restrictions and more
red tape!
First licensed: 12July1848
Licensees:TonkinFamilysince1993–MelissaTempler
andJoTonkin
Specialty:Livemusicandlotsofit!
No. of employees:25
Max. trading hours: 3amMonday–Thursdayandupto
5amFridayandSaturday
Max. approved Gaming Machines:0
30 | hOTEL sa
We are a multi-award-winning
hotel attracting families, yet we
may be slapped with a new tax
that treats us the same as the
worst run venue. Why?
First licensed:7April1869
Licensee/Manager:LindaNoack
Specialty: Multi-functionalwithbroadappeal
No. of employees:70
Max. trading hours: 3amSunday–Thursdayand
upto4amFridayandSaturday
Current GM entitlements: 40
ple
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THE ALBERTON, Alberton
THE LION, North Adelaide
Andrew Svencis and Tim Gregg
• P
eterandKayarecelebratingthe70thanniversaryofthe
BrienFamilyhavingthelicenceoftheAlbertonHotel.
• PeterBrienlivedatthehotelfor41years.
• In2010heenjoyshis64thChristmaslunch
atthehotel.
• A
ndrewandTimhaveownedTheLionHotelforalmost
15years.PriortothattheyownedtheOxfordHotelon
O’ConnellStreetfor10years.
• Theyhavebothbeenintheindustryfor35years.
• TheLionisthewinnerofnumeroushotelandrestaurant
awards,bothlocallyandnationally.
Peter and Kay Brien
We’re told that the community
needs these changes to combat socalled anarchy in the streets. That’s
a complete furphy. My family has
been at The Alberton for over 70
years. Politicians and wharfies still
rub shoulders in the front bar and
they are as safe and as welcome as
they have ever been.
We run a sophisticated, high
quality venue that is recognised as
one of the best in Australia. This is
not a trouble spot. In fact our good
standing with our neighbours and
the broader community is vital to
our success. We do not need more
red tape, more compliance costs
and more taxes.
First licensed: 10December1877
Licensees: BrienFamily–PeterandKayBrien–
70continuousyearsasLicensees
First licensed: 10March1881
Specialty: Alocalcommunityinstitution
Specialty: Everythingtoahighstandard!
No. of employees: 43
No. of employees: 150
Max. trading hours: 2am
Max. trading hours: 2am
Current GM entitlements:32
Current GM entitlements:32
Licensees: TimGreggandAndrewSvencis
Industrial Relations news
Paid parental leave
commences January 1, 2011
F
rom January 1 next year, all working
parents who are the primary carers
of a child born or adopted after January
1, 2011 will be eligible for government
funded paid parental leave. The Federal
Government will fully fund up to 18
weeks of paid parental leave for eligible
employees at the federal minimum
wage, currently $570 per week.
Workers must be full time, part
time, self employed, casual, contract
or seasonal employees and meet the
eligibility criteria, as follows:
• The primary care giver (usually the
mother) must have worked at least
one day per week for 10 of the 13
months before the birth or adoption
of the child, with no break longer than
eight weeks between two working days.
• A salary cap of $150,000 for the
primary care giver applies.
• The person must be an Australian
resident for taxation purposes.
• The person must be the child’s
primary care provider, which may not
be the mother in all cases.
• The person cannot return to work
during the 18 weeks of paid parental
leave, except where they are ‘keeping
in touch’ with their employer and
the business.
The scheme is voluntary, with each
worker required to register with the
Family Assistance Office (FAO) up to
three months prior to the expected date
of birth of the child. The FAO will then
assess the application and determine
if the employee is eligible for the paid
parental leave.
Whilst employers are not required to
fund the paid parental leave, they will
(in most cases) be required to distribute
the parental leave payments through
their payroll system. In most cases,
businesses will receive money from
the FAO and then pass that money on
32 | hOTEL sa
to the employee. The business is not
required to make payments until they
have received the funds from the FAO.
The parental leave payment is taxed
at the ordinary rate that would apply if
they were still working and earning the
minimum wage.
Until July 1, 2011, the employer’s
payroll responsibilities will be on a
voluntary basis only. From July 1, 2011,
employers will be required to act as the
‘paymaster’ unless the employee has
worked in the business for less than 12
months or is expecting to receive less
than eight weeks of paid parental leave.
Employers are not required to pay
superannuation to employees who are
receiving the parental leave payments
and do not need to accrue personal/
carer’s leave or annual leave for the
time the employee spends on paid
parental leave. Where an employee
also takes annual leave or long service
leave, as well as the paid parental leave,
superannuation payments must be paid
on the annual leave or long service leave.
Where an employee is eligible for paid
parental leave but does not have 12
months of service with the employer as
at the expected date of birth of the child
or date of adoption, the scheme does
not require the employer to provide the
employee with access to 12 months of
unpaid parental leave. In this situation,
where an employee would like to
take a considerable absence from the
workplace they would need to resign
from their position in the workplace
unless the employer voluntarily agrees
to keep their job open.
Employees cannot receive both paid
parental leave and the baby bonus. In
addition, paid parental leave is counted
as income for the purposes of Family Tax
benefits. Therefore, employees will need
to obtain independent financial advice in
order to identify which scheme is more
financially beneficial for them.
Members with further queries in
relation to paid parental leave are
encouraged to contact the HR/IR Team
on (08) 8232 4525.
3 Big Locations!
Seeourwebsitefordetails.
www.fitnesswarehouse.com.au
THE RIGHT ADVICE
IN FITNESS
STUDIO’S,
SINCE 1975!
For over 35 years the staff at The Fitness Warehouse have been helping
customers get the best out of their fitness facilities. Keep your guests
coming back with a fitness room designed by The Fitness Warehouse.
Fitness Warehouse Head Office
148PortRdHindmarsh,SA
Ph(08)83469811
AHA Sponsors
Platinum
10/11
Gold 10/11
Silver
10/11
• Amtek
• Angelakis Bros
• Aristocrat Technologies
Australia
• Austar for Business/Fox Sports
• Australian Liquor Marketers
Pty Ltd
• BOC Limited
• Boylen Media
• Bytecraft Systems
• Cashcard Australia Limited
• Commonwealth Bank
• Customers ATM
• Employers Mutual
• First Degree Commercial
Refrigeration
• HT Construction Services
• IGT
• James Richardson Corporation
• Jasol Australia
• Kelly & Co. Lawyers
• Konami Australia Pty Ltd
• Liquor Marketing Group (Sip’n Save)
• Moore Stephens Adelaide
• My ATM
• PFD Foodservice
• SA Liquor Distributors
• SA Lotteries
• SA TAB
• Samuel Smith & Son
• Sky Racing
• Solstice Media
• Steele & Associates
Hotel Brokers
• Talbot Olivier
• Vectron Systems
• Wallmans Lawyers
Bronze
10/11
• Ainsworth Game Technology
• Duncan Basheer Hannon
• Island 2 Island Beverage Company
• Sundown Protection Services
• ALSCO
• Energy Action
• Jaquillard Minns
• Support Staff
• Andale Hotel Services
• Hill Equipment
• Knight Frank
• TJ Board & Sons Pty Ltd
• Angove Family Winemakers
• Lancer Beverage Systems Inc.
• Macmont Gaming Supplies
• TJ’s Cleaning Services
• BankSA
• Hospitality Group Training
• Meat & Livestock Australia
• Total Control Security Services
• Birnie Sanders Hotel Brokers
• Hospitality Industry Training
• Options Wine Merchants
• Trans Tasman Energy Group
• Brown-Forman Australia
• Independent Distillers
• Shuffle Master
• Trusonic
AHA CORPORATE SUPPORTERS
INDUSTRY SUPPORTERS
• British American Tobacco Australia (Gold)
• ABnote • Clelands Lawyers • Goodall Refrigeration • John Reuther Cabinet Makers •
• Imperial Tobacco Australia Ltd (Silver)
• Nightlife Music Video • Novatech Productions • Perks Integrated Business Services • Vintek
34 | hOTEL sa
SATIC Awards
AHA members
take out tourism awards
T
hree AHA|SA members were recently
awarded South Australian Tourism
Awards from the South Australian
Tourism Industry Council.
More than 620 people attended the
black tie event, where 26 awards were
presented including to the Sebel Playford,
Crowne Plaza and Innamincka Hotel.
The Sebel Playford won the Luxury
Accommodation category, the Crowne
Plaza won the New Tourism Development
and Innamincka Hotel won the Heritage/
Cultural category.
South Australian Tourism Industry
Council Chief Executive, Ward Wilbrook,
said a record 184 entries were received
this year, highlighting the power a
Tourism Awards win can have for a
tourism business.
“The standard of entries was extremely
high, which underlines the commitment
our operators have towards this important
industry,” he said.
“It has been inspiring to see the
commitment that tourism businesses
have given to reviewing their goals and
achievements through the awards
process and showcasing their success to
the industry.
“The Tourism Industry Council aims
to present the South Australian tourism
industry as professional and high quality.”
The South Australian Tourism Awards
are the pinnacle of excellence within the
tourism industry; they reward innovation
and foster best business practices by
setting benchmarks for all tourism
operators to aspire to.
Looking for a lawyer who
understands the unique needs
and challenges of the liquor and
hospitality industry?
Crowne Plaza.
And the AHA|SA
Winners are:
Luxury accommodation
- Sebel Playford.
new Tourism Development
- Crowne Plaza.
heritage/Cultural
- Innamincka Hotel.
What’s the most important
contract
you’ve signed recently?
Having managed businesses
in the liquor and hospitality
industry, Jarrod Ryan’s handson experience enables him to
understand risks and identify
opportunities.
Jarrod provides advice and
representation in areas including:
• Acquiring or preventing new
licences
• Gaming applications
• Varying licence conditions
Jarrod Ryan
Telephone: (08) 9420 7189
Mobile: 0421 595 815
• Defending disciplinary actions
• Buying and selling licensed
premises
• Due diligence and contract
negotiations
Safeguard Insurance Brokers
• Property issues and leasing matters
08 83710566
• Planning and environmental issues
Protecting the hospitality industry for over 20 years
AHA Sponsors
Contacts
accountancy services
• Jaquillard Minns 8221 6551
• Moore Stephens Adelaide 8205 6200
• Perks Integrated Business Services
8273 9300
air Conditioning
• First Degree Commercial Refrigeration
1300 734 463
• Hill Equipment 8368 2300
aTMs
• Cashcard Australia Ltd 8234 1082
• Customers ATM - Incorporating ATM Solutions
1300 305 600
• My ATM 8353 6957
audio Visual
• Harvey Norman Commercial 8150 8000
• Nightlife Music Video 1800 679 748
• Novatech Creative Event Technology 8352 0300
Background Music
• Trusonic 1800 664 653
• Nightlife Music Video 1800 679 748
Banking
• Bank SA 8424 4081
• BankWest 8334 3714
• Commonwealth Bank 8206 4274
Beer Dispense Equipment
• Lancer Beverage Systems 8268 1388
Beverage Gases
• BOC Limited 8300 5668
Beverages
• Angove Family Winemakers 8264 2366
• Australian Liquor Marketers Pty Ltd
8152 8700
• Brown-Forman Australia 8418 7111
• Coca-Cola Amatil (Aust) Pty Ltd 132 653
• Constellation Wines Australia 8392 2222
• Coopers Brewery 8440 1800
• Diageo Australia 8245 9300
• Foster’s Group 132 337
• Independent Distillers 0409 750 370
• Island 2 Island Beverage Company 8244 2212
• Liquor Marketing Group 8416 7570
• Lion Nathan 8354 8888
• Options Wine Merchants 8346 9111
• Pernod Ricard Australia 8208 2444
• SA Liquor Distributors 8416 7500
• Samuel Smith & Son 8112 4200
• Schweppes Australia 8366 9103
Builders / Building services
• HT Construction Services 8364 0699
Cabinet Makers
• John Reuther Cabinet Makers 8234 9600
Cleaning services
• TJ’s Cleaning Services 8271 1911
Cleaning supplies
• Jasol Australia 8346 4322
36 | hOTEL sa
Cooking supplies
• Bidvest Hospitality Supplies 8245 6200
1300 734 463
Electrical
• HRT Electrical (Hill) 8368 2300
Energy Brokers/Consultants
• Trans Tasman Group 03 9418 3911
• Energy Action 8377 7133
First-aid supplies
• Alsco 8346 1391
Food services
• Angelakis Brothers 8400 1300
• Holco Fine Meat Suppliers 8162 8400
• Meat & Livestock Australia 8227 1811
• PFD Foodservice 8114 2300
Furnishings
• James Richardson Corporation 8211 8966
Gambling services
• SA Lotteries 8208 4100
• SA TAB 8354 7300
• Shuffle Master Australasia 8340 1322
Gaming Machine services
• Ainsworth Game Technology 0402 927 833
• Amtek 1300 765 082
• Aristocrat Technologies Australia 8352 0000
• Bytecraft Systems 1300 130 500
• IGT 8231 8430
• Konami Australia Pty Ltd 0409 047 899
• Macmont Gaming Supplies 8340 1322
• Maximum 8375 9000
hotel Brokers
• Access Hotels & Commercial 8212 0800
• Birnie Sanders Hotel Brokers 8338 7381
• NAI Harcourts Brock Commercial 8203 1399
• Steele & Associates Hotel Brokers 8232 1566
• TJ Board & Sons Pty Ltd 8376 5022
hotel Kitchen & Bar Equipment
1300 734 463
hotel Management
• H&L Australia Pty Ltd 8291 9555
hotel supplies
• Andale Hotel Services 8234 0388
1300 734 463
Information systems/site Preparation
• Bytecraft Systems 1300 130 500
Insurance
• Aon Risk Services 8301 1111
I.T. Products & services
• Vintek 1300 001 337
Kitchen Equipment
• Andale Hotel Services 8234 0388
1300 734 463
Legal services
• Clelands Lawyers 8177 5888
• Duncan Basheer Hannon 8231 3668
• Kelly & Co. Lawyers 8205 0800
• Talbot Olivier 08 9420 7189
• Wallmans Lawyers 8235 3000
Media
• Boylen Media 8233 9433
• FIVEaa & Nova 8419 1395
• Solstice Media 8224 1600
Membership Card / Loyalty systems
• ABnote 8374 3677
Music Licensing
• APRA Australasian Performing
Right Association 8239 2222
Onhold and Inhouse Music and Messaging
• Trusonic 1800 664 653
POs systems
• H & L Australia Pty Ltd 8291 9555
• Vectron Systems 1300 789 366
Property Valuations
• Knight Frank Valuations 8233 5212
Refrigeration
1300 734 463
• Goodall Refrigeration 8338 3866
security
• Sundown Protection Services 8295 1268
• Total Control Security Services 8369 1174
sports & Entertainment
• Austar for Business 1300 720 630
• Fox Sports 1300 301 415
• Sky Racing 1800 251 710
staff Training & Recruitment
• Hospitality Group Training Inc 8223 6766
• Hospitality Industry Training 8267 3000
• Support Staff 1300 768 707
superannuation
• HostPlus Pty Ltd 8205 4965
Table linen
• ALSCO 8346 1391
Tobacco Product suppliers
• British American Tobacco Australia Ltd
8300 8888
• Imperial Tobacco Australia Ltd 8412 7400
Travel
• Phil Hoffmann Travel 1800 632 372
websites
• Boylen Media 8233 9433
workers Compensation
• Employers Mutual 8127 1100
AHA|SA Member Services
Licensing & Gaming Services
T
he AHA|SA Manager – Licensing
and Gaming, Chris Thomson, can
provide all AHA|SA members with free
general advice on liquor and gaming
issues and a range of other legislative
requirements.
Chris is also able to act on behalf
of members in relation to liquor and
gaming applications. Assistance can
also be provided in relation to other
regulatory requirements.
It’s part of the valuable assistance the
AHA|SA can provide members. We can
also help with the correct preparation of
documents to enable smooth passage
of a range of applications.
such help can cover:
• Advice on council requirements prior
to lodging.
• Preparation and lodgement of
applications for alterations and
redefinition of licensed areas.
• Preparation and lodgement of applications
for extended trading authorisations
and variations of licence conditions.
• Preparation and lodgement of
objections to licence applications and
• Representation in the Licensing
Court and the Liquor and Gambling
Commission.
• Preliminary advice on enforcement
procedure.
A moderate professional fee is attached
to such advocacy work, to help cover
the Association’s costs. General advice
remains free.
Given the increased emphasis on
enforcement, members are encouraged
to review their licence conditions and
check for their current suitability.
For example, restrictions that were
imposed when a particular music style
was provided at a venue and which
is no longer provided, may still have
obligations such as increased security
that may need to be removed. Members
should contact Chris Thomson for any
advice on licence conditions.
For more information on any licensing
queries please contact Chris on the
details listed below.
CHRIS THOMSON
Manager – Licensing & Gaming
Phone: 8100 2430
New Members
welcome to our new members
Pinnaroo Hotel
Cornwall Hotel
Gumeracha Hotel
St Kilda Hotel
Cumberland Hotel
Wirrina Cove Resort
Licensee Transfers
- september
hotel
Location
Date Granted
new Licensee
Junction Hotel
Brinkworth
6-9-10
Carolyn Byrne
Aussie Inn
Hackham
14-9-10
Hackham Community Sports &
Social Club
Cumberland Hotel
Glanville
19-9-10
The Cumberland Newport Pty Ltd
Earl of Aberdeen
Adelaide
21-9-10
Burfox Pty Ltd
Clare Castle Hotel
Kapunda
22-9-10
Gregory Berryman
Licensee Transfers
- October
hotel
Location
Date Granted
new Licensees
Riverton Hotel
Riverton
7-10-10
John & Anne Rankine
Robertstown Hotel
Robertstown
19-10-10
Stocks Enterprises (SA) Pty Ltd
Rising Sun Hotel
Lobethal
27-10-10
Macleod Furze Group Pty Ltd
Rocks Tavern
Carpenter Rocks
28-10-10
R.A.L.L Group Holdings Pty Ltd
Smithy on the road
Smithy on the road
The Commonwealth Hotel.
RSHIP
T
Working together
your hospitality business and the
Commonwealth Bank
When you work in the hospitality industry, service is paramount. At the
Commonwealth Bank, we understand that, as we’ve been involved with
the South Australian hospitality industry for many years.
ANKINTHE3OUTH!USTRALIAN(OTEL)NDUSTRYFOR
We know the business and we know the people. Over time, we’ve helped
NSOROFTHE!USTRALIAN(OTELS!SSOCIATION3!
many hoteliers to improve their premises and their
revenue by tailoring solutions to suit their business and personal goals.
EDICATEDTEAMCONTINUESTOASSIST(OTEL
Whether it’s a minor refurbishment or a major fit-out,
STOlNANCEKEYASSETSANDACCESSTO
or simply a restructure of your finances, we can provide the expertise to
help you make the most of your business.
ONS
But it’s not just about your business — we’re also here to support the
banking and finance needs of every person involved. And we’re based
locally so that we can make decisions that are relevant to where you
are today.
For more details on how we can help to grow your business your
contact point is:
Frank Romeo - 0414 997 510
Neville Mead - 0414 481 353
Dave Hammond - 0414 887 265
'
38 | hOTEL sa
hey just can’t stay away from the industry! Last time I had
a discussion with Peter Condon just after he had sold the
Cross Keys Hotel, he told me how great it was not to have to
go to work seven days a week. Nevertheless Peter is back in
business - at the Joiners Arms Hotel!
When Peter sold the Cross Keys Hotel in April 2008, it
provided him with the opportunity to spend more time with
his parents (Austin and Bet) at Laura. When you are in the
hotel industry it doesn’t give you a great deal of spare time
for socialising especially when your family live away from the
city. Peter is spending at least four days out of 14 with them at
Laura, and while there, Peter is a regular at the North Laura
Hotel. Peter’s Dad, Austin, was at the North Laura Hotel from
1928 until 1981. 53 years in the one pub is just amazing! Peter
calls in every second Saturday to the pub for a meal. Only
recently he was heading to the pub but his Mum didn’t want to
go so Peter and Austin went for a ‘couple’ of cold ones. Betty
said, “Don’t be late boys” and of course they weren’t - they
didn’t get home until midnight!
The new owners of the North Laura Hotel, Paul and Eve
Lynch, are cousins to Rocky (Eugene) and Crowbar (Damian)
Lynch. It gets even more interesting as Damian and his wife
Debra managed the North Laura from 1986 until 1989. The
boys also ran the Largs Pier Hotel for sometime. Paul looks
forward to Peter calling up on his regular trips. Paul told me
that Peter has provided him with some worthwhile advice on
running the hotel.
Peter has great plans for the Joiners Arms Hotel. He is going
to do major renovations in the New Year. In fact the pub could
be closed for up to two months so these renovations can be
completed. I look forward to the end result.
Smithy on the road
Also on my travels I called in to the Commonwealth Hotel at
Port Augusta and was blown away with the dazzling Christmas
decorations. Darren, Tania, Ellen, Laura and Ben started
putting up the decorations at 8am on a Sunday, and the final
piece of tinsel was put in place at 11pm that night! The whole
family go to a lot of trouble to make the Festive Season an
enjoyable time for the hotel patrons as many other hotels do.
Your local pub is a great place to meet with friends at this
special time.
Talking of friends, on my travels through the North, I called
into the North Star Hotel at Melrose, and who greeted me
with a big smile and a hug? None other than Di Lintern. Di
celebrated a milestone birthday in November, however, being
the gentleman that I am, I will not divulge the actual number.
You will have to call in and ask Di yourself!
While in Whyalla for the Regional Meeting, I caught up with
a bit of a character in the front bar of the Westlands Hotel.
A fellow called Irish. Last year Irish supported the cancer
foundation by shaving his beard off. He raised over $1200
dollars for this great cause. Good onya Irish and thanks.
Irish at Westlands Hotel.
Brian Smith
Di Lintern.
Women in Hotels
Women in
Hotels
Christmas drinks
O
ver 60 hoteliers and 40 sponsors attended the Women
in Hotels Christmas Drinks, held at Hotel Richmond on
Tuesday, November 16. This informal event marks the final
event on the 2010 Women in Hotels calendar and is always a
great way to wind up another busy year.
Guests enjoyed the fantastic hospitality in the stunning setting
of ‘First Bar’ - winner of ‘Best Bar Presentation & Service’ at
the 2010 AHA|SA Awards for Excellence.
Ladies brought along some essential items for women that
were donated to the Magdalene Centre on Carrington Street
for those in need this Christmas. Also, sponsors donated a
fantastic array of prizes for the Christmas Raffle that generated
over $1000 for the South Australian Women’s Housing Trust.
The AHA|SA would like to thank the sponsors for their ongoing
and generous support.
Keno Coin Toss
Gamble responsibly.
40 | hOTEL sa
Women in Hotels
Regional Meetings
Regional Meetings
T
he AHA|SA conducted regional
presentations followed by lunch
at Flanagan’s Irish Pub in Mt Gambier
for the South East region, the Walkers
Arms Hotel for the Metro region,
the Royal Exchange Hotel for Yorke
Peninsula and the New Whyalla Hotel for
the Pt Pirie, Pt Augusta, Whyalla and Far
North region. All the hosts did a fantastic
job, providing great facilities for these
meetings and wonderful meals for our
hoteliers and sponsors at lunch. Once
again thanks to all our sponsors who
supply product at these events.
01. Jason Fahey - Lakes Resort Hotel;
Mark Smith - Barreau Hotels Group; Paul
Cazneaux - Hospitality Industry Training
02. Wendy Ettridge - HGT; Ian Horne AHA|SA 03. Craig Gilbert; Rick Basheer
- Moore Stephens 04. Tim Dean - Walkers
Hotel; Brenton Burge - SA Liquor 05.
Jenni Taylor & Julie Bowels - My ATM 06.
Lindsay McInnis - Banks SA; Lucy Randall
- AHA|SA, Sam McInnes - Arkaba Hotel
07. Malcolm & Darren Steele - Steele
& Associates; Matt Binns - Robin Hood
Hotel; Ian Horne - AHA|SA 08. Laura
Secker, David Rowe & Tania Mudge British American Tobacco 09. Caderyn
McEwen - Kelly & Co; George Giotis Macmont Gaming 10. Bud Goldsworthy Avoca Hotel; Ron Johnson - NAI Harcourts
11. Brenton Burge - SA Liquor; Jason
Kelly - Cross Keys Hotel 12. Claude
Scorsonelli - Island 2 Island Beverages;
Jacky Hamood & Gavin Bockelberg - ALM
13. Tim Boylen - Boylen Media; Peter
Hurley - Arkaba Hotel.
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Beverage Buyer
Beverage
Buyer
keeps you up-to-date with
all of the very latest news from
around the Beverage Industry.
Beverage Buyer
Coopers wins
JBWere Masters golf contract
2009 Australian Masters winner, Tiger Woods.
C
oopers 62 Pilsner will be the official
beer of the JBWere Masters golf
tournament for the next two years.
Premium Beverages, the distribution
company for Coopers Brewery, has
signed a new three year contract with
event organisers to secure the beer
rights for the event, held this year at
Melbourne’s Victoria Golf Club.
This year’s tournament, held from
November 11-14, featured some of
the world’s best golfers, including Tiger
Woods, Sergio Garcia and Camilo
Villegas as well as leading Australian
golfers, Robert Allenby and Geoff Ogilvy.
The General Manager Sales and
Marketing for Premium Beverages, Mr
Mark Goulmy, said Coopers 62 Pilsner
was the Official Beer of the tournament,
but other Coopers beers, including the
46 | hOTEL sa
newly released low carbohydrate beer,
Coopers Clear, would also be available
in all corporate hospitality areas as well
as the main and satellite bars around
the course.
“Premium Beverages took on
sponsorship of the JBWere Masters
for the first time last year to showcase
Coopers’ world class lagers, especially
the newly introduced 62 Pilsner,” he said.
“We were delighted with the response
we received and are very excited by being
able to continue that involvement.
“The exposure that Coopers 62 Pilsner
obtained during the event was a major
factor in positioning it as a local alternative
to imported premium lagers with discerning
national and international audiences.
“We see the Masters as a key component
of our ongoing marketing efforts.”
Mr Goulmy said more than 3,000 cases
of beer were sold over the four days of
the tournament.
To coincide with the Masters,
Premium Beverages also ran a
competition in which entrants get the
chance to design their own golf balls.
The main prize was a golfing holiday in
the Himalayas.
Director, Mr Glenn Cooper, said that
while Coopers was best known across
Australia for its distinctive range of ales,
especially Sparkling Ale and Pale Ale,
the brewery also had a suite of world
class lagers.
He said the JBWere Masters was an
ideal event to showcase these beers to
a discerning national and international
audience.
Beverage Buyer
Three Kings
A
s the new Three Kings range hits
shelves, a series of trade and media
events were conducted around the country
to celebrate the launch.
Three Kings is a new cross-category
alcohol brand from Independent Distillers
Australia; featuring a vodka & ginger
mix, dry-style lager and a 100 per cent
Australian apple cider.
Tailored to the Generation Y wave of
beer-drinking males and launching across
three categories simultaneously, Three
Kings positions itself as a uniting brand
choice, no matter what the consumer’s
persuasion. Three Kings seeks to
hits shelves
celebrate great times with great mates
and the stories that result.
The events from September 30 to
October 15 were part of a roadshow to
showcase the three products and their
unique features.
Highlights included media and trade
events held at both Comme and Lamaro’s
in Melbourne and Four in Hand Dining
Room, Sydney. At the Sydney event, former
Australian Idol host James Mathison was
on hand to deliver his own Three Kingsstyle stories, while Independent Distiller’s
Marketing Director Steve Williams took
guests through the range.
James Mathison.
An innovation brewed to share
A
t the end of November Lion Nathan
unveiled its latest addition to the
Hahn trademark, a Belgian style wheat
beer, or ‘white’ beer, with a twist – it’s
brewed to share.
Hahn White will launch on tap at the end
of the month, and from January will be
available in a 735ml wine shaped bottle
in addition to the standard 330ml stubbie.
Matt Tapper, Lion Nathan Marketing
Director, said the new format aims to
position beer as a beverage all consumers
can enjoy together.
“At the moment beer doesn’t provide
an easy format for sharing, which makes
it less competitive when consumers are
looking for a product type that caters to
two or a group. By providing Hahn White
in a 735ml format we are making it easier
for friends to share a glass when they’re
having drinks at the local, or when they’re
sitting down to dinner in the evening.
“It’s all about encouraging consumers
to consider beer when they would
normally reach for wine, and making
it easier for people to put beer back
on the dining table. But the great thing
about Hahn White is its versatility – it’s a
great beer for individual consumption, to
share together, or to match to a meal.”
Catering to the Australian palate and
climate, Hahn White has been brewed
with malted barley and wheat, to deliver
an accessible and refreshing brew.
Spiced with orange and coriander,
essences, Hahn White is best served
the traditional Belgian way – with a slice
of orange.
“Belgian white beers are a popular
beer style internationally, however the
older, more established versions can
be quite traditional in taste. We saw
an opportunity to take the brewing
credentials of our Hahn Brewers and
create a more accessible white beer,
brewed with a lower percentage of wheat
to cater specifically to the tastes of
Australian consumers.
“The custom of adding the orange to
the beer will be dubbed the ‘Carousel
Ritual’, because cutting an orange this
way is referred to as a ‘Carousel Cut’.
It gives the beer a fantastic sensory lift
and really enhances the experience.”
Beverage Buyer
James Courtney
A
ustralia’s favourite bourbon Jim
Beam, congratulate Jim Beam
Racing on a phenomenal 2010 V8
Supercar Championship Series, as the
season wrapped up in December at
an action-packed race weekend at the
Sydney Telstra 500.
wins V8 crown
Star driver James Courtney gave it his
all to take out first place, an amazing
feat for the Jim Beam Racing driver, with
Steve Johnson bringing home 10th place
for the season – a result which placed
the team second on the V8 Supercars
Championship ladder.
Following a nail-biting Saturday, which
saw many of the top teams crash due
to heavy rain towards the end of the
race, Jim Beam Racing worked through
the night to ensure Courtney was back
on the track – ready to bring home the
Championship Series with a 113-point
lead.
And that’s exactly what he did –
Sydney-born James Courtney crossed
the finish line to secure the title of 2010
V8 Supercars Champion.
In addition to James’ success, teammate Steve Johnson also finished
in the top 10 (bringing home fourth
position in the final race), which is an
impressive result for the V8 veteran,
who capped off his 11th Series this
season. Together, the pair finished the
season with a combined total of 5,071
points securing the team’s remarkable
second place position on the V8 Supercar
Championship Series Team ladder.
Jim Beam Racing driver and 2010 V8
Supercar Championship Series winner
James Courtney describes the win as
testament to both his and The Team’s
fighting spirit, which they maintained all
year: “Heading into the final round
53 points ahead of the pack, I knew I
had to fight hard to protect my lead.
Saturday’s race was a shake-up for
everyone on Pit Lane, and it only made
the boys and I dig deeper as we were
heading into the race with a 113 point
lead, and focus more on bringing home
the Series on Sunday.
“I knew the race was mine for the
taking, and made sure we did everything
we could to get over the line in first
position. As a team, we’ve worked so
hard all year to maintain a dominate
position and for me to come out on top
and win the 2010 V8 Supercar Series
and The Team to pull in 2nd place, is the
ultimate reward. We couldn’t have asked
for anything more.”
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48 | hOTEL sa
Beverage Buyer
Coopers named Australia’s best
C
oopers Pale Ale has been named
Australia’s best full strength beer
and best tap beer at the 17th annual
Australian Liquor Industry Awards
(ALIA) held at Sydney’s Luna Park.
The ALIA Awards recognise and
celebrate the liquor industry and its
achievements over the past 12 months.
Close to 800 leading suppliers,
retailers, hoteliers and bartenders
attended the carnival-themed event.
The ALIA awards are voted on by the
industry through a dedicated website
and host publications National Liquor
News, Australian Hotelier and Bars and
Clubs Magazine.
Thousands of nominations were received.
Director, Mr Glenn Cooper, said this
year’s award wins were very pleasing.
“Coopers Pale Ale has won the ALIA’s
best full strength beer category for the
past four years and best tap beer in four
of the past five years,” he said.
“This is a fantastic result that
demonstrates the high regard Australia’s
liquor industry holds for Coopers beer.”
full strength and tap beer
L – R: Tony Brentnall, Marc Prince, Rob Campanella, Ary Ganeshalingam,
Paul Esposito, Kellie Palise, Graham McDonald.
Bundaberg Reveals
Summer RTd
D
iageo Australia has added a new
limited edition RTD to its Bundaberg
Rum stable with Bundaberg Crisp being
rolled out in October.
The spirits giant described the brand
extension as “an exceptionally dry and
crisp blend of double-distilled, oak-aged
Bundaberg Rum, soda and lime”.
Bundaberg Crisp has 30 per cent less
carbohydrates per 375ml can than
Bundaberg Rum and Cola.
Diageo expects Bundaberg Crisp to
deliver for retailers this summer as
dark RTDs are currently driving category
performance at six per cent growth
versus total RTD category growth of four
per cent.
The company cites Nielsen (MAT Jun
2010) figures showing its Bundaberg Rum
RTD tracking at eight per cent – double
total category growth.
Research also shows that Bundaberg
Rum RTD shoppers purchase double the
quantity of regular RTD shoppers with an
average spend of $56 per purchase.
Diageo Australia will be supporting
Bundaberg Crisp heavily with a
comprehensive marketing and
advertising campaign that will include
trial, awareness in-store, radio and
outdoor advertising.
Retailers will be supported with in-store
visibility through a POS suite including
header cards, cube promoter header,
double sided pillar posters, pack pole
stands, electrostats, A-frame corflutes,
esky header cards and on-premise
tent cards.
“This new and exciting innovation from
Bundaberg Rum is the ideal summer
addition to the Bundaberg Rum RTD
portfolio,” Bundaberg Rum marketing
manager, Matt Bruhn said.
“We are confident Bundaberg Crisp, with
its light and exceptionally dry taste, will
gain credibility as the ultimate RTD choice
this summer. Bundaberg RTDs are in a
very strong position at double total RTD
category growth and retailers can only
benefit from the introduction of
Bundaberg Crisp to their RTD range.”
Beverage Buyer
Russian Standard Vodka
wins Best New Product
R
ussian Standard Vodka, Russia’s
No. 1 premium vodka, recently took
home the coveted prize of ‘Best New
Launched Product of the Year’ at the 10th
Magazine Australian
annual
Bar Awards.
The award comes as the premium vodka
brand celebrates a fantastic first year in
the Australian market, and the launch of
its refreshing new citrus ready-to-drink
(RTD) brand.
“Since its launch in 2009 we have seen
outstanding results for Russian Standard
Vodka in the Australian market, with the
brand now holding five per cent of the
country’s entire vodka market,” Andrew
Skehan, Senior Brand and Business
Manager, Beam Global Australia said.
“We are extremely proud to receive such
recognition from the Australian Bar
Awards, and will continue to build on this
success in 2011.
“Russian Standard Vodka is authentic,
premium Russian vodka of exceptional
quality, made with only the finest
ingredients,” Oliver Stuart, Russian
Standard Vodka Brand Ambassador
said. “Consistently ranked among the
world’s fastest growing spirits brands, it
is perhaps no surprise that the Russian
Standard Vodka premium portfolio has
been so well received by the discerning
Australian consumer.”
Over 600 bar industry leaders and
international guests attended the 10th
Anniversary Australian Bar Awards,
including Miss Russia 2010, Irina
Antonenko, who was in Sydney to
celebrate Russian Standard Vodka’s one
year anniversary and launch of Russian
Standard Vodka Citrus RTD. Irina also
presented the Best New Venue Design
Award, sponsored by Russian Standard
Vodka, to Sydney’s Shady Pines Saloon.
Russian Standard Vodka’s premium
portfolio in Australia now includes
Russian Standard Original, Russian
Standard Gold, Russian Standard
Platinum and the new Russian Standard
Vodka Citrus RTD - a convenient new way
to enjoy smooth and authentic Russian
Standard Vodka, created especially for
the Australian market.
Exclusively distilled and bottled in
St Petersburg, all Russian Standard
vodkas are made using a unique blend
of centuries old tradition, the finest
Russian ingredients and state-of-the-art
technology to produce superior quality,
authentic Russian vodka.
Oliver Stuart, Irina Antonenko, Andrew Skehan.
HOSTPLUS
launches “choose quality” campaign
H
OSTPLUS, the national
superannuation fund for the
hospitality, tourism, recreation and sport
industries in Australia, recently announced
the launch of a unique advertising
campaign that illustrates why HOSTPLUS
is a quality fund.
The campaign will include a series of
three television commercials (TVCs).
“Unlike a lot of ads from super funds
which show charts and fees and things
that people don’t always understand,
we’ve stepped away from the technical
debate and engaged in an emotional
branding exercise that asks people to
choose quality, and choose HOSTPLUS,”
CEO David Elia said.
All three TVCs feature respected
50 | hOTEL sa
leaders in their fields, who are dedicated
to quality. The first of the TVCs features
leading restaurateur Peter Doyle from
Sydney’s famous Doyle’s restaurant.
“We have intentionally created a series
of TVCs that align HOSTPLUS with quality
brands and respected leaders in the
industries in which we specialise, across
hospitality, tourism and sport. It is like
no other campaign in the superannuation
sector and one that we believe will set
HOSTPLUS apart from other super funds,
in the minds of members and consumers.
“It’s a campaign that focuses on retention
of the almost one million Australians
who are already with HOSTPLUS, and
literally asks those members to ‘choose
HOSTPLUS’ whenever they change jobs.
“At the same, the TVCs also speak to
employers in our sectors, asking them
to choose a quality partner as well.
“Employers are still the channel through
which most Australians join a super fund
and we think it’s imperative for workers
in our industries to be given access to
a quality fund that is dedicated to their
profession,” he said.
“The people chosen to feature in the
TVCs, and their organisations, are all
synonymous with quality within their
own industries, rather than simply
being celebrity chefs for instance.
There is an aspirational quality about
them, in that many of our members
recognise them as icons in their
fields.”
Riverbank Christmas
Christmas
Riverbank display
S
ince 1959, the Christmas Riverbank Display has appeared on
the banks of the River Torrens at SA Brewing’s side door.
The display’s history evolved from an idea by SA Brewing staff
to tidy up the Brewery’s backyard and plant trees and grass. As
an additional attraction, each Christmas the area is adorned by
an attractive display of Christmas Decorations. During the 1960s
more display items were built by staff of SA Brewing and many
still remain today.
Over three generations of families have visited the traditional
Riverbank Display since its inception. Each year an estimated
300,000 people visit the display over the five week season. The
display runs daily from 11am till 12midnight till New Year’s Eve.
Favourite displays such as Father Christmas and his Reindeer,
Frosty the Snowman, Jack in the Box and Moby Dick have been
mainstays along with the 9m high toy stack.
Additions last year included a replica Brewery Truck from
the 1920s near the Port Road access. This display includes
an interchangeable feature connected to a 3m high inserted
cylinder. Also the Water Wheel house was enhanced.
In 2010, Channel 7 has signed on as the new media partner for
the Riverbank Display. Part of this sponsorship is a new addition
in line with the promotional animated television used in Channel
7’s promotional ID’s. The structure is in the form of a pop up/
music box which will enhance the growing display this year.
Thinking mutually creates
inspiring results
Employers Mutual is proud to support
the Australian Hotels Association.
Employers Mutual is a workers
compensation specialist dedicated to
working in partnership with employers
and injured workers to improve
recovery, rehabilitation and return to
work outcomes.
Our range of services include:
• Claims and injury management
• Accredited workers compensation training programs
• Advice and assistance regarding workers
compensation requirements
• An on-site employer visitation program
• Regular claims cost summary reporting
For further information, contact us toll free on
ph 1300 365 105 or 08 8127 1100
or visit our website: www.employersmutual.com.au
CE LE BR ATI NG
G
aming Care is the Hotels Responsible Gambling Early
Intervention Agency, and is an initiative of the AHA|SA.
Gaming Care is an Approved Intervention Agency, and its
role is to assist venues with compliance and to minimise
the harm caused by problematic gambling behaviour in all
South Australian Hotels with gaming machines. Gaming
Care achieves this by working with venue staff, Gambling
Help Services and other relevant Government and Non
Government Community Service organisations.
some of our duties include:
Assisting gaming licensees, managers and gaming staff
in the early identification of, and support for patrons who
may be at risk of or experiencing difficulties with their
gambling behaviour.
Assisting in developing and promoting initiatives,
programs and venue policies designed to address early
identification of problematic gambling behaviour.
Providing practical assistance to managers and staff
in relation to compliance with regulatory Responsible
Gambling and Advertising Codes of Practice.
Undertaking audits to assist gaming venues comply with
the regulatory codes of practice with a particular focus
on patron intervention.
Gaming Care has developed a Responsible Gambling
Document to assist venues to implement and comply with a
range of regulatory requirements.
For any assistance or information, please contact Gaming
Care and ask to speak with your local Gaming Care Officer.
Telephone: 08 8100 2499
Facsimile: 08 8232 4979
4th Floor AHA|SA House
60 Hindmarsh Square
Adelaide SA 5000
Max Hitchins, the Hospitality Doctor
Awards take you to
a new level
Bringing you web sites and ideas to
help you fill your bars, beds and bistro’s
D
id you enter the AHA|SA awards for
excellence in 2010? I am sure you
know The Highway earned the Award for
Best Overall Hotel in South Australia.
Wow. What a great operation. But The
Highway wasn’t the only winner.
Everyone who entered was a winner,
even if they did not make the finalist list.
Entering encourages you and your staff to
lift the standard.
Are you intending to enter them in 2011?
If you have not considered entering here
are six reasons why you should consider
doing so:
To attract new customers. Customers
like to be associated with winning hotels
and pubs. When prospective customers
see that you have won an award, it can
sway them to choose you over your
competition. Consider the thought
process of a potential new customer.
“#1 hotel looks like a good place to have
a function. I wonder what it’s like? But #2
hotel has won an AHA|SA award. It must
be good.”
To retain existing employees. Winning
awards can improve employee morale.
When employees are proud of their hotel
or pub’s achievements, they have an
excuse to engage with customers and tell
of the award you won.
To attract new employees. Awards can
actually help you attract the best new
employees. People are drawn to awardwinning pubs because they want to work
for a winner.
To be associated with the elite. When
you win an award nomination, you’re in
league with great hotels, great pubs and
the industry leaders. You are recognised
especially on Award Night and afterwards
in the media.
world-wide exposure. These days all
award winners get exposure to a National
and International audience. This comes
via the Internet. Clever marketing via ‘you
tube’ can see your site receive thousands
of hits. (See point #6)
award winners receive a 12 month
complimentary subscription to
ThEBestPub.com.au. And all finalists
earn the right to be invited onto the site
at a greatly reduced annual fee. Only
‘the best’ are invited onto this site. Not
the least of these benefits is access to
a password protected page where you
find video interviews with the ‘best pub
operators’ in Australia. And they answer
the question “What’s the best marketing
idea you have ever used?” Also,
THEBestPub.com.au was responsible for
the most watched pub video in Australia.
Search Google for P J Gallagher’s
signature dish - Lamb Shanks. You will
note it has been downloaded in excess of
17,000 times. Imagine getting 10 per cent
of those people as new customers!
So, where do you begin? Firstly, check
out http://www.ahasa.asn.au/awards-forexcellence. Secondly, call Lucy Randall
at AHA|SA on (08) 8232 4525 and ask
about the categories you might be able
to enter. (Better still, you will find them
and the winners at http://www.ahasa.asn.
au/awards-for-excellence) Thirdly, seek
some advice from award winners.
At the 2010 AHA National Awards,
the Story Bridge Hotel in Brisbane won
a major award. Recently I did a video
interview with the General Manager Andrew Ford. One of the very good points
Andrew made was that the plan to enter
the awards came from the ‘bottom up
rather than top down.’ To ‘meet’ Andrew
and hear his advice on entering and
winning an award search Google for Andrew Ford Story Bridge.
Final thought: Mary Kay Ask (American
businesswoman and founder of Mary
Kay Cosmetics) once said “There are two
things people want more than sex and
money - recognition and praise.”
Max Hitchins is a Hotelier and a
Marketing Consultant to Hotels around
Australia. He is known as the Hospitality
Doctor and specialises in Internet
Marketing. AHA SA members are invited
to register at www.HospitalityDoctor.com
to receive his regular e-mails with
Secrets, Tips and Tonics to fill your Bars,
Bistro’s and Beds. Tel: 0419 53 63 73.
Publican’s
Pearlers
why did you become a publican?
what are the three main ingredients that
My mother in-law got me my first job as
make a good pub? Cold beer, good food
a barman at the R.S.L. in Angas Street.
and fast friendly service.
If you weren’t a publican, what else would
If your doctor said you only had one week
you be doing? Horse studmaster.
to live, how would you spend it? I would
spend it on my property, Finniss Lodge,
Do you have a nickname? Bosses husband
with my family.
or Mayor of Finniss.
what is the strangest drink a customer has
what’s the most memorable or
ordered from you? Cowboy c*** sucker
embarrassing thing you’ve seen in a hotel?
before they were well known.
I took the tills from a female employee
and her skirt came off with them.
what is your favourite beverage? Ouzo and
coke.
Excluding your hotel, what other pub do
Wayne Francis,
The Elephant &
Castle
you enjoy having a drink in? why? The
what is your favourite food?
Lakes with Greg Fahey and a good bottle
Rump steak medium with fried onions
of Grange.
and a hard egg.
If you were granted one wish, what would
what is your favourite TV show?
it be? To win the Melbourne Cup.
Sky racing.
If your life story was made into a movie,
what is your favourite holiday spot?
which actor should play you? Hugh
The Canning Stock Route.
Jackman.
If your hotel caught on fire, what would you
and who would be your preferred female
save first? Photo of Zip Zip Aray when he
lead? Nicole Kidman.
won the Goodwood Handicap.
which is your favourite sporting team?
what has been the best advice you’ve ever
Port Power.
received? Work hard and be honest.
who is your favourite sportsperson? Craig
Complete the following sentence: “when
Williams (Jockey).
I retire from being a publican, I will…
relocate to Finniss Lodge.
what’s your worst habit? Throwing my
salad greens off my plate onto the table.
If you could sit down to dinner with
three people who would they be? Craig
54 | hOTEL sa
Do you have a hangover cure? Berocca and
Williams, Bart Cummings, Craig
four Panadol.
Lowndes.
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Businesses, people and their reputations depend on reliable
equipment. From supermarket display cases, refrigeration systems
that prevent food spoilage and maintain quality presentation, to
commercial cooking equipment in a submarine galley – these are all
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Our philosophy is to recommend equipment and services to
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That is why at Hill Equipment we focus on specifying and designing
for reliability and serviceability – it’s called value engineering –
and its what we have built our reputation on.
Hill Equipment is a major supplier of...
• Refrigeration based heat transfer systems
• Food & beverage storage, preparation & presentation equipment
• Commercial Airconditioning
• All your electrical requirements
Visit our showroom at:
26 Cavan Road Dry Creek SA 5094
24/7 Phone: +61 8 8368 2300
[email protected]
[email protected]
www.hill.com.au
In the kitchen
Is this for real?
N
orth Korea has been in the headlines
for all the wrong
reasons in recent times. Yet Hotel SA
came across this “believe it or not” story
that made us all smile.
North Korea has claimed it has
developed a “super drink” that can
multiply brain cells and stop skin ageing.
The anti-oxidation drink contains
60 kinds of “microelements”
extracted from more than 30 species
of plants, according to the communist
state’s official news agency KCNA.
“It, with effects of both preventive
and curative treatment, helps improve
mental and retentive faculties by
multiplying brain cells,” KCNA said.
The drink can also protect skin from
wrinkles and black spots, and prevent
common conditions such as heart
disease by removing “acid effete
matters”, it said.
If they can add “and it cures hangovers”,
this super drink could be a real winner.
A new “Make It Safe”guide to food safety
C
SIRO Food and Nutritional Sciences
has released a book – Make It Safe:
A Guide to Food Safety – which provides
small-scale food manufacturers with
a practical guide to controlling food
safety hazards.
The Leader of CSIRO’s Enhanced
Food Benefit and Safety Theme, Dr
Kari Gobius, said the book translates
sometimes complex descriptions of food
safety practices and requirements into
simple, easy-to-understand English.
“Those already operating a small
business will develop a better
understanding of key food safety
systems, while those who are in the
‘start-up’ phase will gain knowledge
essential to providing their businesses
with a solid food safety foundation,” Dr
Gobius said.
“It also contains a handy reference
guide to the relevant Australian
regulations.”
Small businesses make up around
two-thirds of all business in Australia’s
food and beverage manufacturing
industry.
Make It Safe should also prove
useful to tertiary students studying
food technology or hospitality industry
courses.
All people involved with the preparation
of food for commercial or retail markets
need a sound understanding of the
food safety risks associated with their
specific products and, importantly, how
to control these risks.
Failure to control food safety hazards
can have devastating consequences for
not only the consumer, but also the food
manufacturer.
“The Australian food industry has an
excellent reputation for manufacturing
safe food products.
“Make It Safe provides a platform for
even greater levels of food safety in
Australia, reinforcing our position as a
source of quality food products.”
Whyte appointed principal
T
he International College of Hotel
Management (ICHM) has appointed
Dr Ian Whyte as principal.
Dr Whyte has more than 20 years
experience in hospitality education
and training. He joins ICHM from
the University of South Australia,
where he most recently managed
international academic accreditation
for the university’s Division of Business.
Dr Whyte was also the manager,
marketing and development for the
Australian government’s International
Centre of Excellence in Water Resources
Management (ICE WaRM) initiative.
ICHM’s chief executive Mr Gerald
Lipman said the college, which is
among the top hotel management
schools in the country, is delighted to
have Dr Whyte on board.
“Ian will be a driving force in moving us
on to the next stage of our development”,
he said.
Dr Whyte, who has served on ICHM’s
academic board since 2008, takes up his
appointment in January 2011.
AHA|SA new
Silver Sponsors,
NAI Harcourts
Brock Commercial
New Bronze
Sponsors,
The island2island Hot water system
Beverage Company offers cool savings
T
T
erry Goodwin, Director of NAI
Harcourts Brock Commercial, is
pleased to announce the merger of
Langfords Hotel Brokers’ business into
NAI Harcourts Brock Commercial’s
Hotels & Hospitality Division.
Langfords Hotel Brokers has been
in business since 1859 and enjoys an
excellent reputation within the hotel
industry of professionalism and integrity.
John Langford has enjoyed almost 31
years with Langfords and brings a wealth
of experience, knowledge and contacts
to the Hotels & Hospitality Division that
was formed some 18 months ago when
Ron Johnson Hotel Brokers merged
their business with NAI Harcourts Brock
Commercial. NAI Harcourts Brock
Commercial will now have one of the
largest and most experienced hotel
broking services in South Australia.
For all enquiries, phone 8203 1399.
he island2island Beverage Company
was formed in 2007 to act as the
exclusive and National importing Sales,
Marketing and Distribution agency for
the world renowned and iconic Angostura
aromatic bitters.
Angostura aromatic bitters are
recognised in the Liquor trade as the base
ingredient for the iconic Aussie drink –
Lemon Lime & Bitters. Angostura has
recently launched the new Orange bitters
for use with cocktails and spirits.
I2i has a range of quality point of sale
material and promotional options at your
disposal so you can maximise your sales
and profit potential from Lemon Lime &
Bitters.
I2i is also the Distributor and marketer
of Angostura Rums from the Caribbean
in Trinidad , Single Malt whisky with
brands in Bunnahabain, Deanston,
Tobermory from Scotland and Hine
cognac from France-The only Cognac that
holds a royal warranty!
For further information please contact
our SA State Manager, Claude Scorsonelli
who will be only too happy assist your
venue maximise your sales.
Key state Contact
Mr Claude Scorsonelli
State Manager
Contact Details
Suite3
80 West Lakes Blvd
SEATON Sth Australia 5023
Phone: (08) 8244-2212
Mobile: 0488 001 270
58 | hOTEL sa
A
n Adelaide manufacturer is looking
to get businesses into hot water by
recycling their waste heat.
Beverage dispenser and ice making
equipment manufacturer Lancer
Beverage Systems, has launched a
new water heater which operates by
harnessing the waste heat created by
refrigeration units.
The new Lancer Ecco Heat systems can
be matched to refrigeration units in cool
rooms or air conditioners and is suitable
for business ranging from small
convenience stores to supermarkets,
convention centres or hotels.
The Managing Director of Lancer
Beverage Systems, Mr Joe Thorp, said
that once installed, the units would
generate hot water free of charge.
“The systems use a relatively simple
technology we developed in our Adelaide
workshop to make use of the waste heat
generated by refrigeration units,” he said.
“Businesses can look forward to a rapid
payback, which depending on their water
usage could be as little as 12 months.”
Mr Thorp said two models had been
developed depending on the capacity of
the refrigeration plant and the number of
tanks to be heated.
“Our tests have shown that the units will
generate more than enough hot water for
most businesses,” he said.
“The systems can also be scaled up as
businesses grow or add more
refrigeration units.”
Mr Thorp said Lancer Beverage Systems
had already received strong interest in the
systems, which will be manufactured in
its Adelaide headquarters for use in
Australia and for export.
“We’re excited by trials being established
in Indonesia and the US,” he said.
Mr Thorp said the systems could be
installed with new refrigeration units or
retro-fitted into existing units.
Lancer Beverage Systems is one of the
world’s largest providers of draught beer,
soft drink and frozen beverage dispenser
systems, ice machines, professional
food service refrigeration units and heat
recovery systems.
Ravo’s Bush
Telegraph
By Ian Ravenscroft
Doug Elefsen – Retires
Doug Elefsen has announced his
retirement as an AHA councillor for the
Eyre Peninsula but will continue until the
next AGM. Doug has decided not to seek
re-election after 31 years of service to the
hotel industry.
Doug, an AHA Life Member considers
it is time for a younger man to do the job
and believes his used by date has expired.
He, in recent years, has had new valves
put into his heart and so has decided to
take things a little bit easier.
Doug, who is 85, emotionally advised
the recent AHA Eyre Peninsula Regional
Luncheon at the Marina Hotel in Port
Lincoln, of his decision.
Peter Hurley (President) of the AHA
along with Peter Brien and David Basheer
journeyed over from Adelaide for the
occasion. The industry stalwart has,
along with wife Beryl, owned the Minnipa
Hotel since 1965. When asked what was
the highlight of his industry association
replied: “Just being a part of the industry
for a long time”.
Doug, who has been enormously
supported by Beryl (married for 61 years),
said they intend remaining in the town as
their family will continue in the hotel and
they both want to be close to them. The
Bush Telegraph extends grateful thanks
to Doug and Beryl on behalf of all involved
in the hotel industry in South Australia.
Congratulations on a magnificent
and sustained contribution to our hotel
industry over 45 years.
Industry Golf winners again
Our South Australian representative
Golf team lead by Captain Cliff Boydon
and Vice-Captain Evan Katsaros have
just won the Johnnie Walker Cup – The
Liquor Industry interstate Series for a
Doug Elefsen.
record fourth year in a row – what an
outstanding achievement. The RBT has
been informed by Peter O’Shaughnessy
– Victor Hotel, Victor Harbour that the
team played a great first day of play,
accumulating good points early and
held on well over the subsequent days.
Western Australia fought back hard on
the final day to pressurise the South
Aussies, but it was all to no avail. WA,
who host the Carnival at Mandurah next
year, are confident they can break the
stranglehold on the Cup by the SA boys
next year. However five series “on the
trot” is very appealing to this great SA
liquor industry team. Evan Katsaros won
the individual Champion of Champion
Award, and the magnificent trophy is on
display in the front bar of his Worlds End
Hindley Street Hotel. Well done to Evan
and the South Aussie team.
Controller, is leaving at the end of this
year after four and a half years in that job.
We thank you for your contribution to the
industry and wish you well for the future.
The “Bush Telegraph” wrote an article
some time ago about how Geoff Tanner
– Diageo rep was not enjoying the best
of health. Apparently many people since
then have been enquiring about his
progress. Well we can report he has
returned to good health and some say
it’s due in the main to the recuperating
powers of Bundy Rum!
The RBT concludes this article and year
by wishing everyone a Merry Christmas
and a Happy and Prosperous New Year
and I thank Gavin Bockelberg – Business
Development Manager of the Bottle-O
group for their continuing sponsorship
support of this article.
In closing
Julie-Anne Marshall our AHA Financial
See you all Next Year.
Accommodation
AHA|SA
Accommodation
Managers meet with
Tourism Minister
T
he General Managers of the AHA|SA
Accommodation Division were
pleased to meet with the Minister for
Tourism and Attorney General, The Hon.
John Rau on November 5 at a lunch in the
Grange Restaurant at the Hilton Adelaide.
Also in attendance was the Chief
Executive of the South Australian
Tourism Commission, Ian Darbyshire
and AHA|SA President – and now
National AHA President – Peter Hurley.
To hear the Government’s support
for the tourism industry was reassuring
in light of the recently released State
of the Industry Report 2010 by the
Department of Resources, Energy
and Tourism and Tourism Research
Australia.
The Attorney-General outlined his
commitment to the expansion of the
Adelaide Convention Centre and the
development of the Riverbank Precinct,
recognising the importance these both
have for Business Events and Tourism
in the state. The Minister also raised
his desire for more accommodation
infrastructure development in
regional areas, to renew the State’s
tourism offering.
Ian Darbyshire of the South Australian
Tourism Commission gave an overview
60 | hOTEL sa
of current domestic marketing
campaigns, including the new ‘Go with
Flow’ Murray River Campaign.
There is no doubt that the tourism and
accommodation industries have faced
some serious challenges over recent
years, and the results in the recently
released State of the Industry report
show some fairly concerning findings.
It shows that tourism in Australia has
lost its share of GDP over the last
decade from 3.4 per cent to 2.6 per cent.
Australian overnight visitor expenditure,
the largest component of domestic
tourism, has declined by around five per
cent in the last 10 years, and Australia’s
share of global tourist arrives has
declined from 0.7 per cent to 0.6 per
cent. The rate of employment growth in
the tourism sector has been less than
half that of the total employment growth
in the economy: 7.99 per cent compared
with 19 per cent.
The strength of the Australian dollar
and the rapid expansion of international
aviation capacity are identified as being
responsible for these outcomes. What is
also clear is that the Australian domestic
travel is seen as less ‘compelling’ by
Australians (found in Tourism Research
Australia’s (TRA) Through the Looking
Simon McGrath
AHA|SA Accommodation
Division Chairperson
Glass (2008) report). Domestic tourism
is also competing with other forms of
consumption expenditure.
The tourism industry is still a
significant part of the Australian economy.
It is an industry which generates
considerable income and employment,
but we must not ignore the challenges
we will continue to face. The industry
needs to invest in new and renewed
product and focus on generating greater
returns on the resources it employs.
It is times like this that it is particularly
important that the AHA|SA enjoys a
strong relationship with the Government
and we are grateful for the AttorneyGeneral’s time in meeting with the
Accommodation Division to discuss his
vision for tourism in the state and how
we can work together. We are also very
grateful for his offer to hold such a forum
on a regular basis.
The AHA|SA continues to represent
its accommodation members on many
boards and committees including:
• South Australian Tourism Commission
- Director
• Hospitality Group Training - Chair/
Directors
• South Australian Tourism Industry
Council - Director
Accommodation
01
• Food, Tourism and Hospitality Industry
Skills Advisory Council SA (FTH Skills
Council)
• Hospitality Industry Occupational
Health and Safety Association of SA Inc.
• WorkCover Corporation - Rehabilitation
Strategy Group
• Business SA Employer Associations
OH&S / Workers Compensation
Advisory Group
• Business SA Employer Association
Education and Training Advisory Groups
• Industrial Relations Advisory
Committee (IRAC) (Appointed by the IR
Minister for a 2 year term).
02
01. Grant Parnell - Mercure
Grosvenor and The Hon John Rau
MP, Attorney General and Minister
for Tourism 02. Michael Schmitt Hilton Adelaide and Ian Darbyshire
- South Australian Tourism
Commission 03. Brendon Meppem
- Crowne Plaza and Kamal Chaoui
- Intercontinental.
03
Disability Access Standards
Implementation of access
to premises standards
W
e note that on May 01, 2011 the
provisions from the new ‘Disability
(Access to Premises Buildings)
Standards’ will be incorporated into the
Building Code of Australia. At present
the document is in Draft and the
commentary as outlined below may
change once implemented.
What does this mean for the Hotel and
Accommodation Industry?
Basically, any Works that facilitate an
approval through a Local Authority will
need to consider and implement the
following :
• Disabled access shall be provided to
the Main Entrance.
• If the venue has two key entrances and
they are 50m apart from each other, then
both must cater for Disabled Access. If
there are three or more entrances, a
minimum of two must comply. (ie not
less than 50 per cent of all entrances)
• Circulation + Transitional areas around
Bars, Lounges, etc must comply and
allow Disabled Access. An example
would be that all raised deck areas +
62 | hOTEL sa
•
•
•
•
booth seating, etc must allow access
in a dignified way. ie ramp. Wheelchair
lifters, etc may not be acceptable if
deemed inappropriate.
Previously it was possible to receive
exemption for access requirements for
the Disabled to two storey State + Local
Heritage buildings… this is no longer
the case. All Hotel Accommodation and
Bars to first or higher floors must have
Lift Access.
Accommodation must be Disabled
friendly (ie to the front door of units).
All new Female + Male Toilet blocks
created will need to accommodate
an ambulant facility within each plus
a Unisex Toilet for the Disabled. If
there is an existing Disabled Toilet on
the premises and it complies with
current Code Standards, then no
upgrade is required.
In the future, other issues such as
Internal Signage + Tactile indicators
+ Way Finding + Lighting will be further
scrutinised under the Code… and all
need to be aware that Bars + Tables +
Chairs + etc will need to consider
access and use by disabled persons.
• There is also a general increase in the
size of circulation spaces for sanitary
fixings, door latch side clearances,
openings and also Disabled car-parking.
There are venues where disputes
regarding implementation of the
requirements provided under the Code
for existing Heritage Buildings maybe
referred to a State based Panel for
Final Judgement.
We also note that although your
venue may comply with Current and the
Proposed Code, your premises could still
be subjected to a complaint under the
Disability Discrimination Act.
The above is a small extract of the
forthcoming requirements and we
strongly recommend that you contact
your Architect or Private Certifier to
ensure the correct consideration.
TOnY ZaPPIa RaIa
Director
Studio Nine Architects
Web column
Website tips and trends
Revenge of the hotels!
otels can soon “name and shame fake
reviewers on user-generated travel
websites like TripAdvisor”.
Travel News reports that: “A list of
thousands of reviewers suspected of
false and defamatory posts is due to be
published by UK-based online reputation
management company Kwikchex, who
will act on behalf of 800 hotels and
restaurants. Those on the list will be given
two weeks to provide evidence of their stay
or to support their comments on review
sites such as TripAdvisor. If they can’t they
could face legal action.”
H
Colour to aid navigation
Use colour to distinguish visited and
unvisited links. That is, when a user has
clicked on a link, it changes colour.
This helps visitors to navigate your site
easily and recall where they have been.
The harder the site is to navigate, the
greater the likelihood they will leave.
Research also indicates that the older
your target audience, the more important
this feature becomes.
Trust is a major issue
Do you get bogus emails pretending to
be from American Express, Who’s Who,
banks and strangers who want to marry
you? Click on the links and you end up at
a website that seeks to steal from you or
harm you in some way (including infecting
your computer with a virus).
No wonder that credibility is a major
issue for doing business online.
So if you are an accommodation hotel
with people making booking decisions
from interstate or overseas, or even
just from Adelaide, they need to trust
you before they book online and pay a
deposit. The same applies to buying
from a bottleshop, or choosing where to
have Christmas lunch without seeing the
product or service or location firsthand.
You can build trust by:
• Having a good About Us section
• Showcasing your awards, with links
back to the organisation that presents
the awards
• Making it easy to make contact via
alternative means (including phone
and a physical address)
• Including testimonials from real people
– and from people that can be checked
(“Frank from Adelaide” doesn’t count!)
• Good grammar helps. Incorrect
spelling hurts
• Include the logo of the industry
associations where you have
membership
• If you are conducting e-commerce,
make sure your security certificate is
current and visible
• Include links to and your privacy and
security policies.
size does count – shorter is better
E-newsletters are a great way to
promote your business. If you choose this
as a marketing tool, you need to know the
major complaints.
Don’t send it out too often or you risk
devaluing your message and driving
people crazy. After all, you are fighting
against spam mail.
Keep it short and to the point. Allow
readers to click to get more information.
huh? where are you?
Can they find you – easily?
If yours is a business that requires
customers to come to your premises, then
this is of critical importance.
Believe it or not, some sites seem to
deliberately hide their contact details,
making it hard for visitors to find the
information quickly.
This has improved in recent years, yet it
is still worth double checking your site.
If your location etc is not easy to find,
then it’s not hard to alter the design to fix
the problem.
By the way, the harder it is to find contact
information, the more suspicious people
become of your business.
Video: there’s one thing to remember
Video is an excellent inclusion on your
site. It allows people to see your premises,
showcase an event, highlight examples
of your work or you can use it to explain
something complex.
Just remember that your visitors are
impatient. User testing shows that if it’s
long, they stop it and move on.
E-commerce – a few pointers
Keep testing your checkout process. Is it
turning people away? Do you have Google
Analytics running on that page so that
you can track how many people start the
ordering process and how many actually
go through to the end and place the order?
Make it easy. We recently provided advice
on the redesign of a booking and payments
page. All of the terms and conditions filled
the top of the page, creating a barrier to
the sale. That information is important but
it’s place is as a link or at the bottom of
the page.
If your sales process is working, consider
‘point of sale’ impulse buys. For example,
when you start an order with Amazon, it
shows you books that other like-minded
people have bought. If you are selling an
event package, can you offer an upgrade to
the drinks component?
Scale your information. Start with the
main details: a quick overview, price etc
and then allow the user to dig deeper to
read about the various options, availability,
specifications etc.
If you are selling a product, users will
judge you by your photos. Poor quality
photos equates to poor quality products
and services. Professional photos that
present something in all its glory will
actively help stimulate the sale.
That trust issue again! If people don’t
trust you – if your site has elements in it
that look bogus – you can’t expect people
to book online. In fact, they may be so
suspicious they won’t even put their
details in the Contact Us form. (It’s the
equivalent of customers walking up to
your door and then turning away because
they don’t like what they see.)
New SACE
gives students job-ready skills
T
he South Australian Certificate
of Education (SACE) has recently
undergone a review, and a new certificate
is being rolled out. From 2011, students
in senior secondary years at South
Australian high schools will be studying
the new SACE.
The new SACE, which was developed
following consultation with industry,
parents and teachers, includes several
key changes:
• Increased Vocational Education and
Training (VET) options.
• A greater focus on literacy and
numeracy standards.
• Two new subjects – the Personal
Learning Plan and the Research
Project.
The changes to the SACE have been
designed to give students greater
flexibility in pursuing a trade or other
vocational program, as well as giving
them a head-start on their future career.
how will increased VET in the saCE help
the hospitality industry?
Students will be able to undertake more
Vocational Education and Training (VET)
as part of their SACE. VET is offered
through TAFE and other registered
training organisations, and VET courses
lead to industry-recognised qualifications.
Students are able to gain their SACE
with a VET focus if they choose. Some
students may also undertake VET as
part of a school-based apprenticeship
or traineeship.
This is great news for the hospitality
industry, as it means students are able
to study hospitality-related qualifications
while still at school. When a student
graduates from high school with their
SACE, they will also have an industryrelated qualification, which gives them a
head start for their future in hospitality.
Any recognised VET that students study
during their senior secondary years is
noted on their Record of Achievement,
which they receive at the end of Year 12.
how is the Personal Learning Plan
relevant to the hospitality industry?
The Personal Learning Plan is a
subject most students take in Year 10.
64 | hOTEL sa
It encourages students to look at their
strengths and interests and investigate
potential career paths.
For students wishing to enter the
hospitality industry once they complete
their SACE, they may look into the
benefits of undertaking hospitalityrelated Vocational Education and
Training courses or a school-based
apprenticeship in their senior secondary
years. Students can also talk to
employers about the industry to get an
insight into the business.
The idea behind the Personal Learning
Plan is to get students making informed
decisions about their subject choices
and potential career paths for the future.
Students interested in hospitality could
choose to research a topic relevant to the
hospitality industry. This could include
research such as:
• What people look for when choosing
travel accommodation.
• Average wait times in Adelaide
restaurants and suggestions for
improvement.
• Trends in Adelaide tourism over the
years and forecasting future trends.
• What goes into organising a big event.
Not only will students be more engaged
by choosing a topic of their choice, but
they will also learn more about the
industry, as well as research and project
management skills.
how is Research Project relevant to the
hospitality industry?
The Research Project, to be introduced
in 2011, is studied in Year 12, and gives
students the opportunity to investigate a
topic of interest.
how can I find out more?
The SACE website has more information
for businesses about how the SACE works,
and what SACE students can offer industry:
http://www.sace.sa.edu.au/the-sace/
business-community
GM’s Report
GM’s Report
By Ian Horne, AHA|SA General Manager
“
All of these
venues provide
an enormous
contribution to the
social and economic
well-being of their
communities, their
customers and
their staff.
”
Real People
n this edition of Hotel SA is a
reproduction of our document
encouraging the reader to meet some
real people who run real businesses,
create real jobs and pay real taxes.
Nothing particularly subtle about that.
And it’s not intended to be subtle.
It relates of course to a current review of
the Liquor Licensing regime in this state
and the likely recommendations that may
be put to the Minister responsible and
may be considered by the Government at
some time in the future.
I simply want to give readers some
background as to these real people,
running real hotels, creating real jobs and
paying real taxes.
They all agreed to willingly participate in
this communication and they all created
and signed off on their statements of the
concern, disappointment and disbelief
at what the potential for some proposals
might be.
The eight venues featured are as diverse
as their ownership structures, business
offerings, backgrounds and experiences
of the operators which are summarised
within. We have another 590 plus others
with equally valuable perspectives to
share.
What isn’t included is a tally (which
wasn’t our initial intention and why
we make no comment on the same in
I
the document) but these eight venues
between them amazingly employ around
439 South Australians.
All of these venues provide an enormous
contribution to the social and economic
well-being of their communities, their
customers and their staff.
They are in no particular order:
• The Federal, Semaphore
• The Gov, Hindmarsh
• The Wheatsheaf, Thebarton
• The Alberton, Alberton
• The Strathmore, Adelaide
• The Lion, North Adelaide
• The Belair, Blackwood
• The Avoca, Clarence Park.
Great People, great stories, great
entrepreneurs and great risk takers who
literally put their house on the line and
make the industry work...they deserve to
be heard and their concerns considered.
National AHA President
A special acknowledgment must be
given to Peter Hurley, who was elected
as National AHA President in November.
There is no doubt Peter will represent
the interests of the industry at a National
level as effectively and as capably as he
does in South Australia. Congratulations
also to others elected including Peter
Burnett (Vic-Senior Vice-President), Scott
Leach (NSW – Vice-President) and Colin
Waller (NSW – Secretary-Treasurer).
Three hotels recognised
with HotelClub Awards
H
otelClub (www.hotelclub.com),
a world-leading global
accommodation website offering hotel
and accommodation bookings, recently
awarded three AHA|SA members
HotelClub Hotel Awards 2010.
HotelClub Hotel Awards is a flagship
program from HotelClub that this year
honoured outstanding hotels via two
award types – the Popular Destinations
awards and the Best Kept Secrets awards.
The Popular Destinations awards are split
into categories for Outstanding Value,
Outstanding Service and Outstanding
Luxury, honouring HotelClub’s most
outstanding hotels in the most popular
hotel destinations around the world.
This year, three award-winning Adelaide
hotels have been recognised under the
Popular Destinations awards. One winner
– the Hilton Hotel Adelaide – has won in
two separate categories.
The Popular Destinations winners have
been selected based on genuine guest
reviews posted on www.hotelclub.com.
The three winning Adelaide hotels and
seven other Adelaide finalists in each
category will receive a beautifully designed
certificate for their lobby or reception area.
Furthermore, they will enjoy extensive
promotion by HotelClub over the next 12
months.
For example, the 10 Adelaide hotels in
each category will be listed on HotelClub’s
brand new Hotel Awards mini-site (www.
hotelclub.com/hotel-awards/) and will be
flagged in HotelClub’s search results with
a special hotel awards ribbon. HotelClub
will also promote the hotels through social
media including blogs, Facebook and Twitter.
The winners are
as follows:
Winners in the Outstanding Value
category
• Hilton Hotel Adelaide.
Winners in the Outstanding
Service category
• Hilton Hotel Adelaide.
• Stamford Grand Hotel Adelaide.
• The Sebel Playford Adelaide.
Office holders
administration
Contact
Street Address:
Level 4, 60 Hindmarsh Square, Adelaide SA 5000
Ian Horne
General Manager
Postal Address:
PO Box 3092, Rundle Mall SA 5000
Trevor Evans
Industrial Relations & Human Resources
Telephone:
(08) 8232 4525
Brian Smith
Membership & Business Services
Toll Free:
1800 814 525
Katherine Taylor
Government & Public Affairs
Fax:
(08) 8232 4979
Email:
[email protected]
Web:
www.ahasa.asn.au
Council
Lucy Randall
Events & Sponsorship
Julie-Anne Marshall
Finance & Administration
Chris Thomson
Licensing & Gaming
Wally Woehlert
General Manager of Gaming Care
Rhonda Turley
Executive Officer of Gaming Care
Wendy Ettridge
Executive Officer HGT
Executive Council
Peter Brien
Mark davies
danielle donaldson
doug Elefsen
Jeff Ellis
Jason Fahey
Tony Franzon
Andrew Gunn
Tom Hannah
Graham Hobbs
Alison James
Greg Maitland
Publisher - Boylen Media
Tim Boylen
James Murphy
Kent Humphrys
Geri Rivenell
66 | hOTEL sa
Guy Matthews
Scott Matthews
Melinda McCauley
david Papps
Andrew Plush
Shane Roberts
Santo Scaglione
Craig Williams
Peter Hurley
david Basheer
Matthew Binns
Richard Lovell
President
Vice President
deputy Vice
President
Secretary/
Treasurer
Ph: 08 8233 9433 address: Level 3, 47 south Terrace, adelaide, sa web: www.boylen.com.au
Managing director
Editor /Journalist
Sales director
Product Sales Manager
[email protected]
[email protected]
[email protected]
[email protected]
Cindy Ridgwell
Lili dare
Studio Manager
Creative designer
Chris Branson
Peter Jones
Repeat clientele is cool,
keep ‘em cool with
“Perfect for beer gardens, alfresco dining,
function marquees, smoking areas, balcony’s etc”
Help your customers stay cool this summer with the powerful
new range of Honeywell Indoor/ Outdoor evaporative coolers.
A range of honeywell climate control evaporative air coolers
now available in Australia. Help to make your customers
dining experience more comfortable with this new and
exciting product. Honeywell evaporative coolers help to
DELIVERS THE
SUBSTANTIAL AIRFLOW
of 2080m3/hr, 1230 CFM necessary
to keep
keep large
large spaces
spaces cool.
cool.
to
WEATHER RESISTANT
RESISTANT BODY
BODY
WEATHER
for rugged
rugged protection
protection from
from the
the
for
rain and sun.
2
2
HM
65mm
2
2
HONEYCOMB MEDIA ON
2 SIDES
for highest cooling efficiency
CONTINUOUS WATER
WATER
CONTINUOUS
SUPPLY CONNECTION
CONNECTION
SUPPLY
allow long periods of unattended
operation.
COOLS UP
UP TO
TO 65m2*
65m2*
COOLS
when used
used in
in spacious
spacious
when
indoor environments.
environments.
indoor
ENERGY EFFICIENT
EFFICIENT
ENERGY
with power
power consumption
consumption of
of
with
350 watts
watts only.
only.
350
SOUTH
SUPER
WAREHOUSE
NORTH
LONSDALE
RICHMOND
SALISBURY
8326 4082
4082
8326
8234 1944
1944
8234
8283 1334
1334
8283
OSULLIVAN BEACH
BEACH ROAD
ROAD
OSULLIVAN
336 SOUTH
SOUTH ROAD
ROAD
336
UZIT
UZIT
DDEEAC
ACON
ON A
AVVEN
ENUE
UE
N
AWS
AWS
CLARK
CLARK
RUBBER
RUBBER
SOUTH ROAD
ROAD
SOUTH
Average
Average
human
human
height
height
1730mm
1730mm
83 SAINTS
SAINTS ROAD
ROAD
83
N
N
SAINTS ROAD
ROAD
SAINTS
MAIN
MAIN
NORTH
ROAD
MAINNORTH
NORTHROAD
ROAD
N
N
SOUTHERN
SOUTHERN
EXPRESSWAY
SOUTHERNEXPRESSWAY
EXPRESSWAY
ALDENHOVEN
ALDENHOVEN
ALDENHOVEN
54 OSULLIVAN
OSULLIVAN BEACH
BEACH RD
RD
54
reduce the outside air temperature whilst cooling the with
a flow of cool air. There are 3 models to choose from. The
CO301PC, CO45PC and the CL60PM. All have different
features to suit your outdoor dining experience. Call
today to find out more about how you can improve your
customers dining experience.
GOLDEN
GOLDEN
GOLDEN
WAY
WAY
WAY
N
PUBLIC WELCOME
WELCOME –– SPECIAL
SPECIAL BUILDER
BUILDER AND
AND TRADE
TRADE ACCOUNT
ACCOUNT PRICES
PRICES
PUBLIC
Trading Hours Mon-Fri 8:30am to 5:00pm. Sat 9am to 12noon.
For aa limited
limited time
time –– whilst
whilst stocks
stocks last.
last.
For
ALL STOCKS
STOCKS AVAILABLE
AVAILABLE AT
AT TIME
TIME OF
OF PREPARATION
PREPARATION OF
OF AD.
AD. G3763.
G3763.
ALL
Buy Direct & Save!
www.airwaresales.com.au
1087mm
1087mm

Hotel SA - Australian Hotels Association (SA)

Transcription

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