290022_MH_Scope V14No1_12
Transcription
290022_MH_Scope V14No1_12
January 9, 2009 In This Issue: Santa Visits Mission 2 Scope Profile: Frank Ford 3 New Directors Named 4 2009 Volunteer Sales Posted 5 Celebrating MERIT Mentors 6 A New Year Puzzle! 8 Scope It Out! 11 Kaleidoscope 12 Volume 14 #1 Thanks for Asking! Locals sound off to Obama-Biden Transition Team on issues of healthcare reform Mission Hospital, as well as the rest of the nation, was asked by the ObamaBiden Transition Team and incoming Health and Human Services Director Tom Daschel to provide some constructive ideas on how American’s healthcare system could be changed for the better. We took them up on the offer. Mission’s external website posted a questionnaire, with questions posed by the transition team, to collect responses from the community and our own staff. The aim was to gather thoughts on America’s healthcare delivery system, the major problems and obstacles, and possible solutions. More than 900 people responded to that online survey. The results will be submitted by Mission to the Obama-Biden Team as well as our state and national representatives. AN OVERVIEW OF THE PROBLEM AND OUR OWN SITUATION The potential of healthcare in America is enormous and ever expanding. Diseases that once were life-threatening are now curable; conditions that once were devastating are now treatable. We have the knowledge to extend and improve lives. But our system is admittedly flawed, failing to deliver affordable, high-quality healthcare to all Americans. According to the Obama/Biden website dedicated to On Monday, December 29, Mission Hospital, led by Director of Strategic Planning and Public Policy, Brian Moore, held a discussion on the condition of our healthcare system. About 40 regional leaders, physicians and board members attended to express their ideas and concerns. The results will be shared, along with the information gathered from our online survey, with both the Obama-Biden Transition Team and local and state representatives. The major issues that surfaced included the cost of healthcare and health insurance, lack of integration of care, the need for primary care, personal responsibility and the need for improving the level of quality. The group discussed the issue of who should pay for healthcare (employer, individual, government) and how wellness and prevention could be encouraged, if not mandated. this issue, our system faces three interrelated problems: First, healthcare costs are skyrocketing, hurting our families as well as our economy: • Health insurance premiums have doubled in the past eight years, accompanied by increasing co-pays and deductibles that threaten access to care. At Mission, employee premiums are 10.3% higher than they were five years ago. • Large medical bills have contributed to half of bankruptcies and foreclosures. In Buncome County, we have seen a 23.2% increase in poverty from 1998 to 2007. Today, 22 in 100 people between 19 and 64 are without health insurance. Only five years ago, that percentage was 18. Many families say that they are only a few paychecks away from being homeless. See “Thanks for Asking” continued on page 7 Ho! Ho! Ho! Santa and Mrs. Santa joined Joe Damore to thank Mission staffers on Christmas Day. Pictured above is a crew from 8North Neuro, Diabetes, Adult Medicine: Gloria Carroll, Santa Joe Grady from Paws with a Purpose, Jamie Cardwell, Georgina Chesky, Joe Damore, Kelly Parson, Mrs. Claus. Patricia Goforth of HR, Carolina Botham and Don Warren. On the right is the team from Food & Nutrition at St. Joseph: Melinda Hardin, Mrs. Claus, Joe, Chris Griffin, Patricia Carballo, Natasia Edwards-Stowe, James Resper, Shayna Stywalt, Joe Jones and Dashon Jenkins. For more photos, go to missionhospitals.org. First Blood Drive of 2009 on January 12! Mark your calendars for Mission’s first blood drive of 2009, Monday, January 12, 7 a.m. - 4 p.m. on the St. Joseph Campus, Conference Rooms 1 & 2 Due to emergencies and people who have chronic illnesses, the demand for blood is constant, making the need for donors crucial. Healthy donors are the only source of blood. Currently there is no substitute. As part of our Community Service goal, we would like to have 2% of the staff donate blood in 2009. If you haven’t donated before, the process is simple and takes about an hour. If you have any questions or concerns about the donating process, please call 1-866-562-7156 to speak with an American Red Cross representative. Start 2009 off by helping give the most precious gift possible, LIFE! Call for your appointment, 213-2222 (option 2). 2 • Scope • January 9, 2009 Scope Profile: Frank Ford Mission’s VP of Physician Services This is another in a series of features in Scope to spotlight members of the Mission leadership team. Frank Ford serves as Vice President of Physician Services. He came to Mission in November 2007 from the Carolinas Healthcare System in Charlotte, where he was Vice President of the Carolinas Physicians Network. For more on Frank, go to www.missionondemand/frankf. Callers to the Laboratory will be greeted by a Client Services Rep beginning January 12, the go-live date for the Lab’s new Call Center. The Call Center concept was developed out of a desire to offer a higher level of customer service to our clients. The Call Center will field calls regarding inpatient results and requests, as well as calls from our Outreach clients and physician offices. Scope: What attracted you to Mission? Ford: I was aware of Mission. I knew it was a beautiful place to live – a great community, but also a great healthcare community, and that Mission was a wellrespected health system. Scope: What are the biggest challenges facing Mission from your perspective as Physician Services leader? Ford: The initial challenge is to work on building an organizational structure at Mission for a strong physician network. We’re focused on having the right mix of specialties to serve the needs of the community. Scope: How would you describe your leadership style? Ford: Participative. I like to think that I’m a person who not only talks the talk, but also walks the walk. I believe in leading by example. Scope: What have been your most significant professional accomplishments to date? Ford: I’m a fellow of the American College of Medical Practice Executives, and have been active in the College. I believe in the educational development of people – that’s part of what it means to be a professional. I’m proud of having worked with a lot of managers and helped them progress in their careers. Scope: Tell us ab0ut your family. Ford: I’ve been married for 22 years to my wife, Marcia Zipf, who is an assistant professor in the nursing program at Cabarrus College of Health Sciences in Concord, NC. So, we alternate weekends between Concord and Asheville. Laboratory Opens New Call Center Scope: Any pets? Ford: A 14-year-old Lab mix named Dixie, and two yellow nape amazon parrots named Doc and Gator. And, yes, I’m a Florida Gator’s fan. Scope: Do you have any hobbies? Ford: I play golf (not that well), dabble in photography and enjoy walks in the woods. Scope: Favorite music? Ford: I’m a 70s and 80s kind of guy. Also a big Jimmy Buffet fan – I lived in Florida for 15 years. Scope: Favorite book? Ford: I worked with Quint Studer and admire his work (on customer satisfaction and quality). He’s done a good job of taking information from a lot of different people and making it actionable. Scope: Favorite food? Ford: I’m a Southern boy at heart. It doesn’t get much better than good fried chicken and biscuits. Scope: Who is your hero or most admired person? Ford: My father, Frank Ford, Jr. (I’m the 3rd). He was a successful small businessman in Hattiesburg, MS, and taught me how you handle yourself, ethics and integrity, and how you take care of the people who work for you. The 3-0982 extension currently published in the phonebook will no longer be accessible after January 12, so please take note: Beginning January 12, all callers should dial 3-5177. The caller will hear a menu listing three options: • For IP Phlebotomy on the Memorial Campus, or to add a test to an existing specimen at the Memorial Campus, press 1. • For IP Phlebotomy on the St. Joseph Campus, or to add a test to an existing specimen at the St Joseph Campus, press 2. • All other calls, press 3. Callers may also dial these extensions directly (numbers have not changed): • Transfusion Services: 3-0942 • Microbiology: 3-0972 • Pathology: 3-0957 • Morgue/Office of Decedent Affairs: 3-0978 The goal is to have each call answered as quickly as possible by a trained Client Rep who can give the information requested without transferring the call if at all possible. If all the Client Reps are busy, the caller will be placed in a queue and will be helped by the next available representative. Scope • January 9, 2009 • 3 Two New Directors Named John H. Riggs, PhD, RRT, has been named director of Respiratory Services at Mission Hospital. Riggs’ career spans 28 years of management experience in forprofit and not-for-profit hospitals. Before joining Mission on Dec. 1 he was director of Cardiopulmonary Services at Piedmont Medical Center in Rock Hill, SC. He holds a bachelor’s degree from the University of Charleston in West Virginia, a master’s degree in healthcare administration from Almeda University in Indiana, and a clinical doctorate from UCLA. He is the author of two books on respiratory pathology and physiology, and holds three U.S. patents for respiratory drug delivery systems. For a fun and healthy puzzle, turn to page 8 of this issue of Scope! 4 • Scope • January 9, 2009 John Locke has recently joined the Mission Healthcare Foundation staff as Director of Philanthropic Initiatives. In this newly created position, Locke will work with trustees, donors and staff to build a major gifts portfolio plus develop new relationships and community partnerships. Locke, a 24 year resident of Asheville, has served in key positions with the Asheville Chamber, YMCA of Western North Carolina, Toastmasters International and Rotary. He is currently Co-Chair of the Asheville Chamber’s Total Resource campaign, an organizer of the January 20th, 2009 “Lessons in Leadership” event at the Grove Park Inn, and is enrolled in Leadership Asheville 27. Prior to joining Mission Healthcare Foundation, Locke served as Regional Business Development Manager for Dixon Hughes, PLLC. 2009 Volunteer Sale Schedule Finalized Mark your calendars! Dates and vendors for the 2009 fundraiser sales have been finalized. The sales, sponsored by the Volunteer Organization, generate income which is then donated back to Mission Hospital to fund needed programs, equipment and supplies for patients, families and staff here at Mission. In 2008, the sales produced $38,415. A new vendor has been added to the lineup. Infinite Entertainment will be coming in August to offer a variety of electronics and accessories including cameras, camcorders, GPS systems, computers, televisions, video games, movies and much more. Masquerade $5 Jewelry March2 & 4 March 5 & 6 STJ Lobby Memorial A649 Books Are Fun April 6 & 7 April 8 MEM Heart Tower Terrace STJ Conf. Rooms 1 & 2 May 18 May 19 & 20 STJ Conf. Rooms 1 & 2 MEM Heart Center Terrace Read’s Uniforms Linens & More June 29 & 30 July 1 MEM Heart Center Terrace STJ Conf. Rooms 1 & 2 Infinite Entertainment August 3 & 4 August 5 MEM Heart Center Terrace STJ Conf. Rooms 1 & 2 Read’s Uniforms Sept. 21 Sept. 22 & 23 STJ Conf. Rooms 1 & 2 MEM Heart Center Terrace Books Are Fun Nov. 9 & 10 Nov. 11 & 12 STJ Conf. Rooms 1 & 2 MEM Heart Center Terrace Dec. 1 & 2 Dec. 3 & 4 MEM Lobby STJ Lobby Masquerade $5 Jewelry Getting Gardens Ready for Spring With at least a couple of months before spring breaks through, there are still some things you can do to enjoy your outdoor garden and get ready for the next crop of flowers and vegetables. • Use your wood ashes on your vegetable garden, bulb beds and non-acid loving plants if the pH of the soil is below 6.0. • Plant asparagus crowns this month when soil is dry enough to work. • Prune your grape vines, broken or undesired limbs on your shade trees, and remove “weed” trees from your landscape. • Keep tree leaves from collecting on your lawn. • Apply slow-release fertilizers on coolseason lawns. • Don’t forget to care for holiday house plants like poinsettia, amaryllis, Christmas cactus, gloxinia and cyclamen. • Study your seed catalogues and start planning on paper what you want to accomplish. Consider drought-resistant varieties. • Order your small fruit plants like strawberry, blueberry and blackberry for a midMarch planting. • Prepare a spot in the vegetable garden for early spring vegetables like English peas, cabbage, carrots, onions, Irish potatoes, radishes, rutabagas, spinach and turnips. • And don’t forget to fill your bird feeder! Mr. and Mrs. Cardinal will be so thankful, and the yellow finches will sing your praises! Source: NC State Extension Service Scope • January 9, 2009 • 5 Celebrating Our MERIT Mentors! Gold MERIT Mentor Samuel “Dylan” Parker – CVICU The comments shared by this family speak to the excellent service and exemplary care that Parker provided. “The care you gave my son was above and beyond my expectations. To all of you, but especially Dylan. I thank you with all my heart. My son is back to work part-time and gaining strength each and everyday. Your care made all the difference. May God bless each and every one of you. Dylan, my son will never forget you. He was scared, worried, and hurt, but you kept him informed, made him smile, and kept him as comfortable as you could. You kept him company and seemed interested in anything he wanted to talk about. You made him feel safe as well as caring for him. You will look up one day and he will be standing there to say thank you. He has told me several times, ‘Mom, I want to go see Dylan and thank him.’ Thank you for being a friend to my son. You were just what he needed.” Silver MERIT Mentors Alex Webster – Food & Nutrition “Alex played a significant role in providing food for the recent last minute dinner for the CMS surveyors and for the entire week during the CMS survey.” Kim Grugan – Occumed-Staff Health “After an exposure to body fluids from a patient who was reported to be highly until another trained RN could take over. She never complained and was back early the next morning for her next shift. She is always supportive of her co-workers and the unit.” infectious, I was treated by Kim in Staff Health. She listened deeply, was compassionate, honest, yet reassuring. She went to great lengths to determine if the patient’s reportedly multiple infections were actually current, running a number of tests, identifying antigen vs. antibody, teaching me the difference between the two (which had been misidentified on my unit). She stayed after hours on at least two evenings to solve this mystery and called to inform me of the results, which ultimately all turned out to be negative. Kim transformed what could have been a very stressful week into a huge relief. I felt honored to be in her capable care.” Bronze MERIT Mentor Nina Ponder – Medical Cardiology “Nina is an excellent role model for new staff. She takes extra time with orientees to educate them on new processes. Nina attends workshops and always brings new information back to the unit to share. Nina stays late to ensure proper care of her patients. On a night when an Aquaphoresis patient was on the unit and the only trained RN on the unit from night shift had to go home sick, Nina stayed over from day shift until 10:30 pm to make sure her patient was cared for Legal Services, Risk Management and Worker’s Compensation has moved to 345 Biltmore. The new main number is 213-5500. Please refer to your 2008 Mission Phone Directory for additional new phone numbers. 6 • Scope • January 9, 2009 Department MERIT Mentors Chadwick Romano – Rehab Inpatient David Telford – PACU Debbie Dalton – Staffing Pool Marie “Annette” Erwin – 4S Orthopedics Tracy Toth – Accounts Payable MERIT Mentors Anne Plyler – Rehab Inpatient Beverly Workman – Radiology Admin. Carolyn “Twin” Battle – Rehab Inpatient Walter Hill – Rehab Inpatient David Walsh – Food & Nutrition Diana Brown – Accounts Payable Donna Davis – Rehab Inpatient Donna Smith – Rehab Inpatient Heather Hooper – Medical Cardiology Janice Plammons – Rehab Inpatient Jennifer Ogle – Food & Nutrition John Lesh – Rehab Inpatient Katie Metheny – Rehab Inpatient Kim Green – Accounts Payable Lillian Falciglia – Food & Nutrition Linda Palmer – PACU Rebecca Murphy – Rehab Inpatient Robert Mangum – Rehab Inpatient Sean Strivelli – Food & Nutrition Sheilia O’Brien – Labor & Delivery UNC Medical School Expansion On Hold University of North Carolina system officials said they will delay their request for money for the medical school expansion in its two-year budget request for 2009 because of expected declines in state revenues. In the meantime, local project leaders say they are pursuing other options to increase the number of doctors in the mountains. The $450 million expansion project also included setting up similar satellite campuses in Charlotte while increasing enrollment at UNC School of Medicine in Chapel Hill and East Carolina University’s Brody School of Medicine. It is intended to increase the number of physicians in our state. “Mission Hospital, MAHEC and the Western North Carolina Health Network continue to plan for a regional medical school campus in the near future,” says Jeffery E. Heck, MD, who is helping to lead the expansion project in Western North Carolina. “We cannot afford to sit idly for too much longer and will continue to prepare by working with Chapel Hill and our local legislators to keep the momentum going. We are looking at some smaller pilot projects for training a small cohort of medical students, starting new residencies and providing training opportunities for students from other medical schools.” Some rural western communities are already feeling the pain of a physician shortage. North Carolina could see a 21% drop in the ratio of physicians to population by 2030, according to a 2007 study by the N.C. Institute of Medicine. Thanks for Asking, continued from page one • Rising healthcare costs place a burden on American businesses, as they try to balance health benefit costs with job growth and competitiveness. American manufacturers are paying more than twice as much on health benefits as most of their foreign competitors (measured in cost per hour). As the largest employer west of Charlotte, Mission also feels the pinch of providing health benefits to our staff. Five years ago at Mission, our annual budget for health and dental insurance was $23,272,575. Today, Mission spends approximately $30 million a year to cover our 6000+ employees. • Problems with healthcare quality and administrative “waste” contribute to these costs: Medical errors result in as many as 100,000 deaths per year in U.S. hospitals. On average, American adults received just 55 percent of recommended care for the leading causes of death and disability. • The U.S. spent $412 per capita just on healthcare administration and insurance in 2003 – nearly six times as much as other developed countries. Second, over forty-five million Americans have no health insurance: • Nearly 160 million Americans have jobbased insurance, but many are just a pink slip away from joining the ranks of the uninsured. For every 1 percentage point increase in the unemployment rate, over one million people become uninsured. • Manufacturing plants, once providing the livlihood for our region, have been closing at an alarming rate, particularly in counties such as Rutherford and McDowell. The unemployment rate in our region ranges from 5.5% in Asheville to as high as 10%. In 2008, Mission provided $28.2 million in charity care, and wrote off more than $10.7 million in bad debt. Yet, the community counts on us to be here when they need us, regardless of their ability to pay, and we have an obligation to our community to provide these services, even when the cost of doing so continues to rise. • Being uninsured leads to delayed care – late diagnoses for cancer when it is harder and more expensive to treat, and preventable complications due to untreated diabetes. It also leads to denied care – a child without health insurance is less likely to receive medical attention for recurrent ear infections or for asthma. Mission’s Children’s Dental Services delivers dental care to 600 - 800 children each year on the ToothBus. All are either covered by public insurance or receive charity care. Another 900 children are seen in in the OR. In many areas, uninsured trauma victims are less likely to be admitted to the hospital and are 37 percent more likely to die of injuries. • Even people with coverage are increasingly finding that it is insufficient or simply not there when needed. Nearly one in five Americans either delay care or have unmet needs despite having health insurance. Third, our nation’s investment in prevention and public health is inadequate, leading to rapid spread of chronic diseases, many of which could be prevented entirely or managed: • One in three Americans – or 133 million – have a chronic condition, and five chronic diseases – heart disease, cancer, stroke, chronic obstructive pulmonary disease and diabetes – cause over twothirds of all deaths. • Approximately 1 in 3 children born today will develop diabetes in their lifetime. Childhood diseases such as pertussis, once thought to be a thing of the past, are reemerging due to lack of basic immunizations. • Only four cents of every health care dollar is spent on prevention and public health. We will share the results of Mission’s online survey in the January 23 issue of Scope. Source: www.choice.gov, the Asheville Area Chamber of Commerce, and Mission Health System Scope • January 9, 2009 • 7 A New Year, A New You! A Puzzle! Five friends take different routes to make their goal As part of their New Year resolutions, April and four of her friends have all decided to go on a diet to see if they can lose a few unwanted pounds and start living a healthier lifestyle. Each of the five friends has decided to give up their favorite snack food and to start exercising. Each person wants to lose a different amount of weight. From the clues given, you will have to figure out how many pounds each person wants to lose, the snack food they are giving up, and the type of exercise they are adding in. 1. Sarah is trying to lose more pounds than the one who has given up candy, but fewer pounds then the one who has begun using the treadmill. 2. Mable is trying to lose exactly 14 pounds fewer than the person walking. 3. Bob (who is not the one taking Yoga) has stopped eating his afternoon bowl of ice cream. Bob is trying to lose exactly 7 pounds 13 20 24 27 34 Ch o Pot colate . Ice Chip s Ca Cream ndy Piz za Tre a Yog dmill a Kar ate Wa l Box king ing fewer than the boxer. 4. Mike is trying to lose exactly 7 pounds fewer than the one who has given up Potato Chips. 5. The woman who has given up chocolate isn’t the one trying to lose 27 pounds. 6. April knows that potato chips are a small sacrifice to make as she is trying to get into a bikini. 7. The woman boxer has decided to give up candy to reach her goal. Note: If you are new to logic puzzles, the grid at the right can help you. Each cell in the grid represents one possible relationship. A “•” represents a definite yes and an “x” represents a definite no. Mable Bob Mike April Sarah Treadmill Yoga Karate Walking Boxing Chocolate Potato Chips Ice Cream Candy Pizza Answer on page 12 Top 10 Excuses for NOT Getting Your Flu Shot 10. You’d like to catch up on your favorite TV shows. 9. Getting sick is one way to get your spouse to do some chores around the house. 8. You get thrills having the chills. 7. You have PTO you need to use up. 6. You’re desperate for sympathy. 5. You like the taste of Nyquil. 4. You’ll try every new plan to lose weight. 3. You can save gas money by staying home for a week. 2. You consider coughing a full-body workout. 1. Your stock portfolio includes Kleenex and Vicks. We hope this top 10 list will make you smile, but the flu is no joking matter. The flu can make you very sick; it can even be deadly. You can protect yourself and your loved ones and patients from getting the flu this season simply by getting a flu shot or nasal spray vaccine. It’s a quick, easy step that will help you stay healthy and smiling all winter long! Confirmed cases are already being reported in North Carolina and at Mission, but you still have time to act. To schedule your flu shot, make an appointment with Staff Health by calling 213-2222, option 2. 8 • Scope • January 9, 2009 Celebrating Service In January! 40 Years Terry Dunn 35 Years Ruby Fuller Carolyn Harris Michael Woon Biomedical Engineering Oncology Environmental Svcs. Lab, Chemistry 30Years Milton Jackson Traci Plemmons Lab, General Radiology 25Years Jerylyn Williams Administration 20 Years Kenneth Black Information Technology Sally Bryant NICU Mary Caldwell Pastoral Care Gail Henderson 9 Stepdown Mary Horrell Health Education Center Pansie Huffstedtler Pediatrics Regina Humphries Food & Nutrition Irene McAlhaney Surg. Peds Dental Carl Smith Operating Room Carol Hodges Taylor Accounts Payable 15 Years Trivia Hefner Polly Hyatt Virginia Moss Lisa Silver Cody 7 General Surgery SATU Revenue Cycle Mgmt. Peds Neurology 10 Years Dawn Al Khatib Surgical Preop Frank Bednarski III Interpretive Svcs. Julia Black NICU Pamela Chandler MSICU (CNTH) Geneva Conley Trauma Care Unit Teri Freeland Nursing Admin. James Garrison Pastoral Care Robin Hardister General Surgery Phyllis Holmes Cardiology, Echo Anne Irvine Respiratory Services Audrey Pearson Food & Nutrition Steve Ray Offsite Maintenance Lori Rhodes Nursing Jacqueline Ruscoe Cardiology Echo Sean Strivelli Food & Nutrition Deborah Trackerman Adoles. Psych Jocelyn Turner Jimmy Tyndall ED Admit Unit Environmental Svcs. 5 Years Christopher Adams Neurosciences Dorothy Bridges Environmental Svcs. Roger Dexter Surgical Materials Mgmt. Cheryl Elledge Radiology CT Terry Fields Heart Path Sandra Goodwin Human Resources Sandra Goodwin Sterile Processing Gail Gordon PASU Tisha Griffith Staffing Pool Susan Hjelsand NTICU Veardeary Hoxit General Surgery N. Erik Ingvarson Adoles. Psych Susan Kidney ASC Jennifer Mathis Adoles. Psych Tina McCurry CVRU Melissa Michaels Facility Dispatch Shannon Moorefield CVRU Rick Moss Sterile Processing Barbara Veilleux MCSD Gabriel Wilson Biomedical Engineering Dogwood on Track for May Move-in Except for a couple of orange barrels and fencing along the front, you would think that our new building was fully functioning. As we enter January we are finishing up with construction. We are completing the HVAC Test and Balance and all that will be left is final inspections by the city and state. The 6th floor is next in line and will be completed by mid-January with 4th floor (the new NTICU) likely being done with construction by end of January. The 4th floor also has the patient medgas and power booms being installed. These ceiling mounted booms allow the beds to be away from the wall instead of the traditional “headwall configuration” found in most patient rooms. That work will be completed in early January. The 3rd floor is on a similar track as 4th, so by the end of January, LL3, LL2, 3, 4 and 6th will be finished with construction and moving heavily into inspections, owner and architect punchlists, system commissioning, furniture and equipment move-ins, final cleans and infection control checks. It still appears we will be moving folks in by early summer. The 1st floor is trailing the others by a month or so, but is still on track for a May move-in, and 2nd floor occupancy, moving the Main OR into Dogwood, is planned for December 2009. Hopefully next month, Scope will go for an inside view. Scope • January 9, 2009 • 9 Ask Dr. Sig Dear Dr. Sig, I notice that you often run letters commending staff members who have done a good job. Will you let your readers know that if they would nominate their coworkers for a MERIT Mentor award, they could win real prizes including cash and movie passes, as well as recognition with their peers. – Mary Caldwell That’s a great idea, and it’s so easy to do. Go to MissionOnDemand, MOD, and type MERIT Programs into the search engine. From there you can learn all about how the program works and fill out a form to nominate someone who has done a particularly great job demonstrating Mission’s MERIT core values of mercy, excellence, respect, integrity and trust/teamwork. Letter to Dr. Sig, Since we like to call ourselves “green,” have we thought of putting the lights in the stairwells of the parking decks on sensor? Now that it’s dark 12 hours a day there’s a lot of power (coal-produced) that could be saved if the lights came on when a door opened. The same goes for offices, and in the units the clean/dirtly/equipment rooms could be on sensor as well. Also we could save gallons of water if we had instantaneous heaters at sinks in patient rooms or somehow the water didn’t have to be run for 20 minutes to get it hot. Just wondering if we couldn’t be doing more to live up to the image of green that we like to advertise. – Enviromentally Aware RN According to Mark Carland, head of Facility Services, many efforts have been made and others are in process to conserve energy in our facilities. The amount of energy consumed per square foot has been reduced over the past several years by up to 30%. These numbers will be reduced more in the following years. Your suggestion to use motion sensors in the stairwells of the parking decks will not meet National Fire Protection Association codes. A certain light level level must be maintained at all times for safe movement in a time of emergency. Also for safety reasons, lighting must meet building codes also. Turning off the lighting will not meet building codes. Mission looks at each opportunity to save energy through periodic energy audits and conservation of domestic hot water is one of the items on that audit. The cost of implementing the opportunities identified must be considered along with the savings. In the case of domestic hot water, the payback period for implementing this program is in excess of 12 years and is not feasible to retrofit the old buildings at this time. New construction is taking such considerations in mind. Mark welcomes anyone interested to schedule an appointment to review the most recent energy audits and future plans for improvement. Dear Dr. Sig, They are angels...the nurses on the 6th floor Neurosurgical Unit and in the ICU at Mission Hospital. I have only a teeny remembrance of the kind care in ICU, but I know they played a crucial role in the 36 hours post surgery. I had a brain tumor removed by Dr. Richard Lytle. He performed a perfect surgery. Every ill side effect that had been tormenting me for many years was completely gone. Massive healing of my mind, body, emotions and spirit occurred during my 12 day hospital stay as a result of the professional and loving care I was given by the nursing staff. I would be negligent if I withheld this information from the world! It felt as though I had spent 12 days of vacation at the Mission Hospital Health Spa. Even the food was absolutely marvelous! I have thought and thought since that time about what I could say that would truly reflect how much the whole experience meant to me. There is no way to put it into words. Here’s to you, ladies and gentlemen...Elisa, Greta, Barbara, Ashley, Andrea, Melissa, Amy, Eva, Mary, Colin, Susan, Natalie, Heather, Elise, Jason, Katherine, Jessica, JoAnn, John, Brian, Ernestine, and all of the folks in the ER and intensive care. Thank you from my heart to yours! 10 • Scope • January 9, 2009 – Mary Dorner Stephens Dear Dr. Sig, I just want to relay what an AWESOME experience I had at the ED with my three-year-old daughter, Rylee, on Saturday, December 20. Rylee had a 104 temperature and was diagnosed with pneumonia. She is my free spirit and dislikes going to the doctor’s office very much despite all the positive reinforcement my wife and I give her. Just ask anyone in the ED that day, she was loud and was letting her voice be known. As a pediatric dentist, I am well aware at how some children have fears of the unknown. I also have an unbelievable amount of appreciation for those who go above and beyond to not just calm a child down, but to make their experiences AMAZING. That is exactly what the kind and caring individuals that represent the Memorial ED did for Rylee. From the first person we encountered who checked us in to the last person who saw us out, I can say only one thing…SPECTACULAR! Although EVERYONE was exceptional, I do want to name one person. This is because Rylee still talks about Olga (Badinger)…and she truly was terrific that day. As Rylee’s father, I thank you for a great TEAM effort in making a difference in a little girl’s life. – Douglas B. Pratt Letter to Dr. Sig, To whoever ignored the previous letter about walking up the ramps in the parking deck: I don’t normally write to Dr. Sig, I enjoy reading it, and I didn’t really want to write and complain, however, I do have one complaint. Another person wrote about this a while back, but it didn’t seem to sink in. Those of you who insist on walking rather than taking the elevator, kudos, but don’t be stupid about it. It really takes a lot of faith to walk up the ramps in the parking deck, especially in Biltmore Deck. Maybe you don’t realize, but when the deck is full, those of us leaving really cannot see around the cars and the pole until we’re already making the turn. So when we turn around the corner, it is very unnerving to slam the breaks on and swerve in the narrow space provided, to keep from hitting a pedestrian who thought they’d save themselves five minutes by walking up the ramp. If you think you’re scared, try being the one to almost run someone over. So please, I implore all the walkers, walking is great, but please use some common sense. I can almost guarantee that if you can’t see around the corner to see if a car is coming down the ramp, chances are we can’t see that you’re walking up it either. As much as some people may love working at Mission, I doubt any of us really want to be a patient here if we can avoid it. Dear Dr. Sig, I have heard enough whining about not having enough foam coffee cups! All of these little foam coffee cups with lids that each of our departments “just have to have” are stuffing our landfills by the day. Really, how many cups do we have to use in a week? Consider this number when multiplied by each person and then by each department. Would it be such a hardship to save a few thousand dollars and landfill space and bring your own cup with a lid? It is kind enough that our departments supply us with coffee, so shouldn’t we insist that our fellow coworkers fill their own cups instead of purchasing all of those wasteful foam cups? Imagine the money that could be saved in the cafeteria if we could fill our own reusable cups for soft drinks. – Eco-friendly HUC Visit the Dr. Sig Forum from the MOD Main Page. From there, you can simply click and send a comment to Dr. Sig. Staff and volunteers are welcome to submit ads for “scope it out.” Please include your name and contact information. The ads themselves must include your home e-mail or phone number – not your work contact info. No names will be printed. Listings will appear once in the next available issue of Scope. To repeat the ad you must resubmit it. The deadline for each issue of Scope can be found on the last page of each edition. To place an ad, mail it to Linda Gooden in Community Relations, e-mail [email protected] or fax it to 213-4812. All questions regarding ads should be directed to Linda at 213-4800. Cars and Motorcycles International School Bus: No seats, needs minor repairs. Great for storage. $200. 645-4525 Polaris 4 Wheeler Racer: This is a racing quality 4 wheeler, not a child’s toy. Motor has been improved. $1500 OBO. 645-4525. Ford F250 XL Heavy Duty Work Truck: 4WD, CD player, AC/Heat, 1800 watt power inverter, towing package, running boards, Reading Utility bed. Has all new brakes and shocks. 120K. $7,000. Excellent work truck. Call 828 768-7832. 1999 Jeep Cherokee Sport: Excellent condition, new tires, A/C, power windows & doors. $4,800. 670-5816 or 768-5216. Wrecked 1997 Oldsmobile Eighty-Eight: 155,000k miles. Great for parts. 828-2758977. $600. Price negotiable. Motorcycle/Scooter: 2007 Yamati RX 150cc w/helmet. $1800 OBO. Must sell. 1,438 miles Vicki - 828-242-6537 Homes and Land Fully Furnished 2 BR/1BA Duplex Unit: Available now for rent by the week or month. Includes wireless internet, phone, cable TV, water, electric, heat (natural gas), laundry in basement, off road parking, all linens and cleaning supplies - no utilities to hook up in your name. Second bedroom doubles as a study with a fold down couch. Perfect for a traveler or work out of towner. Cozy, Reasonable, 8 minute drive to hospital, 2 min to downtown, Central to North Asheville area. Please no smokers or pets. $1000/mo (breaks down to $700 lease, $300 utilities), or $300 a week. Call Marianne 273-6139. House for Sale: West Asheville, 2/1, 770 sq ft, .21 acres All new roof, windows, electrical, heat pump, water heater, appliances, kitchen cabinets, landscape and fresh paint w/ ceiling fans installed in every room! Secluded, fenced in back yard, single car attached garage. Call Melissa Sites, Agent for Realty World, at 828-771-2660 MLS# 429674. Lots for Sale in Leicester: 2 lots, both 3.4 acres. 9 miles from Patton Ave. 1 lot is $62,500 and the other lot with better views & nice, 1 level building sites is $70,000 or both for $122,500. Email [email protected] for plats and info, or call 828-645-7930 Lots for Sale in Weaverville: 1.3+ acres to 1.9+ acres with Views. South facing, private and gently sloping lots in restricted subdivision. Starting at $64,500. Email [email protected] for plats and info, or call 828-645-7930. House for Rent: 3BR/2BA in W. Asheville. Newer home w/1 car garage, covered front porch, wrap-around deck, gas fireplace, open floor plan, on cul-du-sac. Pets ok w/deposit. $995/month plus $995 deposit. 1 yr. lease required. Call 216-5064 or 216-9682. Log Cabin for Rent: Fully furnished log cabin located in East Asheville. 1 BR/1 BA. Washer/dryer, satellite TV. Electricity included in monthly rent. $650/month. Call 7122086. Roommate Wanted: To share large house in Montford with washer/dryer, cable in each bedroom. Immediate occupancy is a one bedroom, fully furnished; second bedroom with sun porch, not furnished, will be available by 1/1/09. Rent is $400 a month - not including utilities. Please, no smokers or pets. Please call 828-231-6519. House for Rent: N. Asheville - 20 Meadowview Rd. - $975/per month. Cute, clean, very well-maintained house in safe neighborhood off Beaverdam Rd. 3BR, 1-1/2 BA, hardwood floors, central air, oil heat, fireplace, single car attached garage with lots of storage shelves, private yard with deck and beautiful trees and plantings; washer and dryer; approximately 1200 square feet; Lease, application, credit check plus security deposit required. No smokers please. Call 704-609-3254 or e-mail [email protected]. I can e-mail pictures to you if you send me your e-mail address or you can look up the address on Asheville craigslist to see a few pics. Condo for Sale: Beaverdam Run condo featuring 2BR/2 BA and 2 beautiful stone fireplaces with new energy efficient gas logs. Condo recently updated and all this with a year-round mountain view. The community offers spacious sites having 132 units on 116 acres. There are 5 ponds, miles of walking trails and a clubhouse offering an indoor heated pool with a retractable roof and fitness center. For more information on our condo go to our website at http://www.benburkett.com/asheville and you will see the beauty that awaits you. Rent to buy will be considered. Also visit http://www.beaverdamrun.org/ to learn more about the community. All of this for only $425,000. Please call 6456199 to schedule a viewing. House for Sale: Reems Creek Golf Course. Skylights, abundant windows, and soaring ceilings, real rock fireplace with gas logs and a 42 inch plasma TV. Oversized master with sitting area, walk-in closet, and bath with Jacuzzi, shower, and double vanity. 3/4BR/3BA. 2.5 car garage with room for golf cart. 15 minutes from Mission. City water and sewer. $495,000. Call 828-645-6199. Rent to buy considered too! House for Rent: W. Ashville near Vance School, 2BR/1BA bonus room in finished basement, fenced yard, WD and lawn maintained included. $950/per month. Call 9899854. 1999 Clayton 14 X 72 Mobile Home for Sale: Selling with all kitchen appliances, washer and dryer, Queen size bedroom suite, twin size youth bed with bookcase headboard, separate matching bookcase, living room sofa with wingback chair and 2 end tables and entertainment center. Trailer has central heat and air conditioning. Buyer may also have the two large decks. Buyer is responsible for moving the trailer. $18,500. Call 828-768-0486. House for Rent in Biltmore Lake Development: Short walk to the lake. 4BR/3.5BA, family room and den, Kitchen appliances and refrigerator included, laundry hookups, $1900/month Call Jan at 828-7781567. Attention Traveling Nurses: Are you tired of the long drive home just to sleep between shifts, and hate spending so much on the cost of a hotel close by? Renting the lower level of my home. Completely private, with hardwood floors, private bath, walk-in closet, and washer/dryer. Only 5 miles from the Hospital. You can come and go as needed throughout the month. $450. References and small deposit required. 6 month lease. Marilyn (828)768-7570, or [email protected]. Household Washer and Dryer: Brand name GE, match set, extra large capacity. works great. $300 for set. Please call 828-318-7155 after 2 pm. 52 Inch Projection HD/1080/TV: Fantastic picture. Only 3 years old. Selling due to move. Asking $500/OBO. Call 684-5862 after 5 pm. Mahogany Dining Chairs: Light black cloth cushions. Brand new, still in plastic wrap. Set of two, $100 OBO. 828-734-4931. Mexican Style Wooden Dining Table with Four Chairs. Handmade with green and white tile top. Rustic and beautiful. $200 OBO. 828-734-4931. Several Scrub Tops and Bottoms: Landau, Peaches, Cherokee. Tops are XS, bottoms are S; no more than 3 years old - in various, fun prints. Email: [email protected]. 334-4449681. Sensibilities Day Spa has chosen Paws with a Purpose as its charity of the month for January 2009! Recover from the holidays and treat yourself to a relaxing spa service at either of Sensibilities locations, 59 Haywood St. in downtown Asheville or Two Town Square Blvd in Biltmore Park. While you’re there make a donation to Paws with a Purpose. Sensibilities will match in-store donations to Paws during January, and you will receive a discount card good for your next Sensibilities visit! SmartMedia Digital Memory Card: 16MB, 3.3V. $25 OBO. 828-734-4931. 2008 Diamondback Multispeed Womens Bike: 3 year bike plan tune-up good till 6/22/11 at Dicks. Looks like new, ridden very few times. Asking $200. 828-337-4884. Pets Cat for Sale: Gorgeous 1 1/2 yr old snow Bengal cat with striking blue eyes for sale! Not registered. Vaccinations up to date. $100 or best offer! Call 828-779-9721. Free to a good home: Loving female lab mix named Heidi. She weighs 80 lbs. Very good with children. Have a large crate & dog house. 828-686-8465. Services Heavenly Blessings 11-pc Nativity: By Avon, 1986. Excellent condition, still in original boxes. $100 OBO. 828-734-4931. Twin Trundle Bed: Barely used. Space-saver. $50. 687-6050. Antique Mahogany Duncan Phyfe Dining Room Suite: Table, 6 chairs, china cabinet and buffet table all in good condition. Great deal at $500. If interested call Michael at 828-505-2168. Queen Sleigh Bed Frame: Bought for $799 2 years ago and need to sell for $500. Brown, large headboard and footboard. Sits high off the floor. Please call 828-335-6535 if you are interested. Wanted: An L-Shaped/ Corner Desk for a bedroom, two matching bedstands, end tables with glas, and/or a loft boy’s twin bed. We just moved and need these additions to make the best of the space we have. Please call 828-335-6535. Free or Really Cheap please... times are really hard! Miscellaneous Echo 1- M4 DMR Airsoft Rifle: Battery powered. $75. Call 828-551-7674 (may have to leave message) X Box 360 Go Pro- 20GB Hard Drive: Less than 6 months old, still in box. $200. Call 828-551-7674 (may have to leave message). Custom Matting and Framing: Reasonable rates. Mats and frames are custom cut and made for your project. Colors to make your art really POP. Photographs, Prints, Paintings, Etchings, Sketches, Drawings, Embroidery, Needle point, Flags, Certificates, Posters. Located in Fletcher, NC. Email: [email protected]. Phone: 777-0974. Pickup/delivery available. Searching for dependable person to clean and organize my home. Will pay well for hard worker. References required. 242-8258. Sports & Recreation Tired of the Cold??? Think Key West for March or April. We have a beautiful 2 BR/2BA condo right across from Smathers Beach in Key West that we rent on a weekly basis. It is still available for four weeks in March and April 2009. $1,250 per week two person occupancy includes all taxes. Holiday rates may be more. Discounts for multiple weeks possible. Fully furnished so just pack your swimsuit, a few shirts and your shorts and you are good to go!!! This is a no smoking (inside or outside) no pet unit. Emai [email protected] or calling me at 828645-6199. Condo for Rent: Hilton Head Condo, 2BR/2.5 BA townhouse condominium. Sleeps 6. Located at Spinnaker in Shipyard Plantation. Includes pool, tennis, beach access and free golf (pay for golf cart only). Available April 4th-April 10th (Heritage Golf Week). $1500 for week. For more info call (704)453-3091. Scope • January 9, 2009 • 11 Kaleidoscope Welcome New Staff! Pamela M. Bristol, RN Nancy-Jo Wirman Adult Medicine Clinical Support & Development Kristen R. Lyda Compensation Kristen L. Haun, CNA CVPC Elizabeth S. Schulman, RN CVICU Amanda G. Rose EKG Daniel G. Lewis Emergency Care Ctr Candido Sierra Emergency Care Ctr Yusvany Estrada Food & Nutrition Christopher R. Griffin Food & Nutrition Janice L. Prock Huff Center Therapies Alena Androsenka Insurance Billing and Collect Jennifer L. Metcalf, RN MCSD Karen Bell Mission Childrens Clinic Patrick J. Ryan Mother Baby Jennifer M. Kuykendall, CNA 1 NTICU Ginger D. Chapman, RN Oncology Alyssa J. Taylor, RN Oncology Whitney A. Cooper Pharmacy Timothy K. Fry Pharmacy Jennifer A. Sippel-Tompkins Pharmacy Amanda N. Sigmon, CNA 1 Staffing Pool Shawn W. Beane Wound Therapy Center Retirement Charles Surrett of Engineering retired January 2 after more than 22 years of service. He was honored at a party on December 30 in the Stevens Board Room. Congratulations, Charles! Paws With A Purpose 2009 Calendars The Paws with a Purpose 2009 calendars are available in the hospital gift shops on both campuses for a $10 donation. Paws with a Purpose therapy dog teams deliver smiles, warmth, comfort and love as they visit hospital patients of all ages. Their mission is simple; to be there when a cold nose and a furry paw are the best medicine. Therapy dog volunteers make weekly visits to patients and families in Pediatrics, Neurosciences, Adult Oncology, Copestone, Asheville Specialty Hospital, Fullerton and Surgery Waiting Rooms, General and Women’s Surgery, and the Reuter Center. Proceeds from calendar sales support these programs by training volunteers, certifying pet therapy teams, and educating the medical community and the public on the benefits of pet therapy. Stress Reduction through Mindfulness Practice The next eight-week class runs January 27 March 17, and is held from 6:30 - 8:30 p.m. The series is designed to guide participants in the intentional cultivation of mindfulness, which is simply non-judgmental moment-tomoment awareness. It includes weekly two-hour classes, guided instruction in a variety of meditation practices, gentle yoga, class discussion and daily home assignments. It is designed for all those wishing to gain greater levels of health or Scope is available online. www.missionhospitals.org © 2009 12 • Scope • January 9, 2009 general well-being. Participants include those with a variety of health concerns: stress, fatigue, sleep concerns, headaches, anxiety or depression, high blood pressure or heart disease, chronic illness or pain, or to simply to improve well-being. Call 828-213-8246 to register. The cost is $215. Important: Pharmacy Mail Orders Beginning January 1 The Medical Center and Mission Community Pharmacy no longer accepts Benny Cards as payment for mail order prescriptions. Remember, your Benny Card no longer works. In order to get your medications in a timely manner and make the best possible use of this resource, make sure the following is completed: 1. a mail order request form 2. prescriptions written for a 90 day supply 3. include a form of payment (we will accept payroll deductions and credit card/debit card payments) If you have any questions regarding mail order, please feel free to contact Samantha Davis, mail order technician at 213-0258 or 2130055. Mission Recognized for New Web Design Mission Hospital has received an award of Distinction for Best Site Design in the Healthcare System class from eHealthcare Strategy & Trends. The eHealthcare Leadership Awards recognize the very best Web sites of a wide range of healthcare providers, health plans, healthcare associations, online health companies, pharmaceutical/medical equipment firms, suppliers, other healthcare organizations, and business improvement initiatives. These awards highlight the Internet’s role in achieving an organization’s business objectives and recognize the hard work that has gone into creating outstanding health Web sites. Other hospitals receiving awards in our category were Scripps Health, Oakwood Healthcare System, Henry Ford Health System, Christus Health and Saint Barnabas Health Care System. Mileage Reimbursement Decrease Effective Jan 1, 2009 the mileage rate for reimbursements will decrease to .55 cents per mile. Please make a note of it. 2009 Schedule for PTO Cash Conversion There will be four dates in 2009 when you can convert your PTO to cash on a dollar-to-dollar basis. Employees enter their own hours through Lawson Self-Service. • Log into Lawson through Citrix • Choose “My Benefits” • Choose “PTO Cashout” • Enter hours to cash out and click “add” The windows for posting your selections will be: Feb. 4 - noon on Feb. 10; checks deposited Feb. 12 May 13 - noon on May 19 checks deposited May 21 Aug. 5 - noon on Aug. 11 checks deposited Aug. 13 Nov. 11 - noon Nov. 17 checks deposited Nov. 19 Eligibility: • All full-time and regular part-time employees budgeted .5 or greater. • Must maintain a bank of 160 hours after the conversion. (Prorated for .5 - .85 fte’s) • Must have taken at least one week of PTO during the preceding 12 months. • IRS requires taxes on this type of check. Withholding is 38.65%. Building Bridges Sessions Begin Jan. 26 The next Building Bridges, Going Beyond Racism Through Understanding and Respect, will be held in nine sessions beginning on January 26 from 7 - 9 p.m. and running on Mondays through March 23 at MAHEC. The registration fee is $30. Registration forms are available online at www.buildingbridgesasheville.org or in person at MAHEC beginning at 6:30 p.m. on January 26. For more information, call 777-4585. The Pediatric G.I Team, Lindsey Clark, CNA, Georgette Lee, LPN, Theresa Emmanuel, SW, Dr. Michael Bates, and Susan Lily, RN, took some time out to celebrate the season with some seasonal headgear. Not pictured is Dr. LaGarde, who was on vacation when the picture was taken. Answer to the puzzle on page eight: They all reached their goal! Mable gave up candy and started boxing to lose 20 pounds. Bob gave up ice cream and took karate to lose 13 pounds. Mike gave up pizza and started using the treadmill to lose 27 pounds. April gave up potato chips and started walking to lose 34 pounds. Sarah gave up chocolate and started doing yoga to lose 24 pounds. Scope is published twice monthly for the staff, physicians, volunteers and friends of Mission Health System – The McDowell Hospital; Blue Ridge Hospital System, Inc.; Mission Healthcare Foundation, Inc., Mission Hospital, Inc.; and Horizon Management Services, Inc. This publication is produced by the Community Relations Department, Mission Hospitals, 509 Biltmore Avenue, Asheville, NC 28801. Phone: 828/213-4800. President and CEO The deadline for the next Scope is January 12 for a January 23 distribution. If you have a story idea, department news or an important announcement to share, send it to Scope at [email protected]. Community Relations Staff Ads for Scope It Out should be sent to [email protected] or faxed to 213-4812. Cartoonist Joseph F. Damore Director of Community Relations Janet Moore Editor Carole Donnelly Becky Brown, Ryan Chambers, Linda Gooden, Merrell Gregory, Amy Partilla, Ryan Perry, Michelle Rabell, and Alison Whipple Pete Adams