3M_Parking_Sign_Controller_v1 - Ber

Transcription

3M_Parking_Sign_Controller_v1 - Ber
3M™ Parking
Sign Controller
Manual
Version 1
Safety Notice
WARNING!
Before performing any equipment maintenance or repair, set the equipment power to OFF,
set the main circuit breaker to OFF, and lockout and tag the main circuit breaker; failure to
follow this warning can result in injury or death to personnel and damage to equipment.
Note: Damage to equipment that occurs as a result of performing maintenance or repairs while power is ON, is not
covered by the warranty.
Note: Before performing any equipment maintenance or repair, refer to the equipment operation and maintenance
manuals.
Equipment Safety
■ Inspection—frequently inspect the equipment to ensure that it is operating properly.
■ Maintenance—ensure that maintenance is performed by an authorized technician at least twice a year.
System Safety
■ Vibrant Colors—use vibrant colors on parking equipment at entrance and exit lanes, to make it more
■
■
■
■
■
visible to patrons.
Signage—provide clear signage on the roadway and other equipment, to assist patrons in easily and
safely moving through the facility.
Equipment Warnings—maintain manufacturer’s warning stickers on gate arms and other equipment, to
ensure that operators and patrons are aware of potential hazards.
Safety Devices—encourage the use of safety devices (e.g., buzzers, flashing lights), to ensure that
operators and patrons are alerted to potential hazards.
Sidewalks—should be parallel to entrance and exit lanes, to eliminate the need for pedestrians to cross
the lanes. This decreases the risk of pedestrian accidents in the lanes.
Monitor Lanes—operators must monitor remote entrance and exit lanes, to be aware of patron activity in
these areas, especially when raising and lowering gates or operating other remote equipment.
Icons (Pictograms)
3M strongly recommends the use of universally identifiable icons (pictograms), for all entrance and exit lanes,
roadways, posts, and walls. It is recommended that the following icons be displayed on the roadway, immediately
adjacent to the parking barrier gate:
■
■
■
■
■
No Pedestrians
No Wheelchairs
No Bicycles
No Motorcycles
No Trucks
Safety Is Good Business
It is important to be aware of the potential liabilities that can occur during normal parking operations. Adopting a “Safety
First” policy provides you and your patrons with a safer environment!
COPYRIGHT
Sign Controller Manual
75-0302-1459-9, Version 1
© 2013 3M Company. All rights reserved. All materials in this document are protected by copyright law
and international treaties. Materials contained in this document are confidential and/or trade secrets of 3M
Company. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, or by any information storage or retrieval
system, without the written permission of 3M.
First Version .......................................................................August 2013
Product Use Statement
Product Use: Many factors beyond 3M’s control and uniquely within user’s knowledge and control can affect the use and performance of a 3M product in a particular application Given the
variety of factors that can affect the use and performance of a 3M product, user is solely responsible for evaluating the 3M product and determining whether it is fit for a particular purpose and
suitable for user’s method of application.
Warranty, Limited Remedy, and Disclaimer: Unless a different warranty is specifically stated
on the applicable 3M product packaging or product literature, terms of sale or software license
agreement, 3M warrants that the 3M product will be free from substantial defects in material and
workmanship under normal use and service, wear and tear excepted, for two (2) years from the
original date of purchase, and (ii) for software products, for ninety (90) days from the original
date of purchase, the software will materially perform the functions described in the accompanying documentation. 3M MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR
CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR
ANY IMPLIED WARRANTY OR CONDITION ARISING OUT OF A COURSE OF DEALING, CUSTOM OR USAGE OF TRADE. If the 3M product does not conform to this warranty,
then the sole and exclusive remedy is, at 3M’s option, to replace or repair any defective part or
parts.
Limitation of Liability: Except where prohibited by law, 3M will not be liable for any loss or
damage arising from the 3M product, whether direct, indirect, special, incidental or consequential,
regardless of the legal theory asserted, including warranty, contract, negligence or strict liability.
Table of Contents
List of Figures .......................................................................................................iii
Chapter 1: Overview of the Sign Controller........................................................1
Overview of Functionality.............................................................................................................. 1
Overview of the Sign Controller Components ............................................................................. 2
Overview of the Controller ............................................................................................................ 5
Overview of Power Requirements................................................................................................. 7
Chapter 2: Installing the Sign Controller ............................................................9
Typical Field Wiring ...................................................................................................................... 9
Setting DIP Switches .................................................................................................................... 13
Selecting the Sign Type ................................................................................................................ 14
Sign Controller Installation Considerations .............................................................................. 14
Configuring the Sign Controller in ScanNet.............................................................................. 18
Chapter 3: Programming Using a PDA .............................................................19
PDA Minimum Requirements..................................................................................................... 19
Installing the Sign Controller Programming Utility ................................................................. 19
Programming via Infrared Communication.............................................................................. 20
Logging On to the Sign Controller Programming Utility......................................................... 21
Logging On to the Sign Controller.............................................................................................. 23
Setting Passwords ......................................................................................................................... 24
Programming the Sign Type........................................................................................................ 27
Programming the Time and Date................................................................................................ 29
Resetting the Sign Controller ...................................................................................................... 31
Initializing the Sign Controller and PDA ................................................................................... 32
Clearing the Memory ................................................................................................................... 34
Disabling the Splash Screen......................................................................................................... 35
Chapter 4: Updating Firmware for the Sign Controller ..................................37
Sign Controller Manual
75-0302-1459-9, Version 1
Table of Contents • i
Before You Start ........................................................................................................................... 37
Important Information About Firmware Versions................................................................... 37
Updating Firmware Using a Serial Connection......................................................................... 38
Updating Firmware Using an Ethernet Connection ................................................................. 44
Appendix A: Repairs, Parts, and Ordering ......................................................47
Repair Procedure.......................................................................................................................... 47
Part Numbers................................................................................................................................ 48
Placing an Order........................................................................................................................... 48
Appendix B: Getting Additional Support ..........................................................51
Index .....................................................................................................................55
ii • Table of Contents
75-0302-1459-9, Version 1
Sign Controller Manual
List of Figures
Figure 1.1:
Figure 1.2:
Figure 1.3:
Figure 1.4:
Figure 2.1:
Figure 2.2:
Figure 2.3:
Figure 2.4:
Figure 2.5:
Figure 2.6:
Figure 4.1:
Sign Controller Manual
Sign Controller 75-0302-0924-3.................................................................................. 2
Sign Controller 75-0302-0925-0.................................................................................. 3
Sign Controller 75-0302-0926-8.................................................................................. 4
Controller ..................................................................................................................... 5
Wiring for Sign Controller 75-0302-0924-3 (Counts Only)...................................... 10
Wiring for Sign Controller 75-0302-0925-0 (4 Static Signs) .................................... 11
Wiring for Sign Controller 75-0302-0926-8 (8 Static Signs) .................................... 12
DIP Switch Bank Location ........................................................................................ 14
Wiring Distances of Sign Controllers Directly to Power Supply .............................. 16
Wiring Distances of Sign Controllers in a Daisy Chain to Power Supply................. 17
RS-232 Cable Pin-Out ............................................................................................... 40
75-0302-1459-9, Version 1
List of Figures • iii
iv • List of Figures
75-0302-1459-9, Version 1
Sign Controller Manual
Chapter 1: Overview of the Sign Controller
Overview of Functionality
The 3M Sign Controller works in conjunction with the ScanNet Central Management System in a
parking facility to communicate vehicle counts and the “full” condition to Signal-Tech and
Daktronics (3400 and 3020 Series) vehicle count signs.
ScanNet receives counts from gates and ramp controllers in a parking facility and tracks the counts
in the Counts System. ScanNet sends counts to the Sign Controller, which then sends the counts to
the sign to display. When a count for a lot or area is full, ScanNet communicates the full condition
to the Sign Controller, which then sends it to the sign, and the sign displays “FULL.”
ScanNet, along with the Sign Controller, can support a combination of signs and sign lines up to
255. For example, one Sign Controller may operate 25 signs with 10 lines each. The sign must be
communicating to ScanNet. One Sign Controller cannot support both Signal-Tech and Daktronics
signs.
Note:
The Sign Controller is compatible only with ScanNet versions 5.1.6 and later and 6.0.1
and later.
In addition to this standard functionality, 3M offers two Sign Controller packages that can control
additional static signs. When a lot or area is full, the “full” condition can be communicated to static
signs, such as those displaying “Full” and “Closed” messages or arrows diverting traffic.
See “Configuring the Sign Controller in ScanNet,” page 18, for more information about how signs
can be configured.
The Sign Controller is available in these three packages:
■
Dynamic Sign Package Only. Communicates with 255 signs/lines to display counts and
the “full” condition when the count is full.
■
Dynamic Sign Package with 4 Static Sign Relays. Communicates with 255 signs/lines to
display counts and the “full” condition when the count is full. In addition, communicates
with up to four static signs using the full condition from the first four lines.
■
Dynamic Sign Package with 8 Static Sign Relays. Can communicate with 255 signs/
lines to display counts and the “full” condition when the count is full. In addition,
communicates with up to eight static signs using the full condition from the first eight
lines.
Note:
This manual may reference legacy part numbers and product names. Please refer to the 3M
Parking Price Book for current product names or contact your customer service
representative with questions.
Sign Controller Manual
75-0302-1459-9, Version 1
Overview of the Sign Controller • 1
Overview of the Sign Controller Components
The Sign Controller enclosure is a NEMA type 12 steel enclosure with the following dimensions:
17.25 inches (438 mm) H x 15.25 inches (387 mm) W x 3.4 inches (86 mm) D. The enclosure
cover is attached with screws to insure water tightness. Figure 1.1, Figure 1.2, and Figure 1.3
illustrate the enclosure and the Sign Controller components for the three Sign Controllers.
The enclosure houses the Controller. The 8-relay sign package has a two Controllers. The relays
for the 4- and 8- relay packages are 1-form C contact, rate at 120 VAC at 10A.
Figure 1.1
Sign Controller 75-0302-0924-3
Surge Suppressor
Mounting Feet
Controller
Enclosure
Sign Controller, Counts Only
2 • Overview of the Sign Controller
75-0302-1459-9, Version 1
Sign Controller Manual
Figure 1.2
Sign Controller 75-0302-0925-0
Surge Suppressor
Mounting Feet
4 Relays
Controller
Enclosure
Sign Controller with 4 Static Sign Relays
Sign Controller Manual
75-0302-1459-9, Version 1
Overview of the Sign Controller • 3
Figure 1.3
Sign Controller 75-0302-0926-8
Surge Suppressor
Mounting Feet
8 Relays
Controllers
Enclosure
Sign Controller with 8 Static Sign Relays
4 • Overview of the Sign Controller
75-0302-1459-9, Version 1
Sign Controller Manual
Overview of the Controller
Figure 1.4 illustrates the Controller, and descriptions of the controller’s components follow.
Drawings with connections to the Controller are shown in “Typical Field Wiring,” page 9.
Figure 1.4
Controller
ScanNet
Comm
DIP
Switches
Power On
Indicator
J12- Power
Supply
Input
J9 Outputs 1-4
Output
LEDs
J4 Port
Sign Controller Manual
J2 CPU
Debug
Communication Infrared
Communication Port
LEDs
for Infrared Interface
75-0302-1459-9, Version 1
Ethernet Port
Overview of the Sign Controller • 5
Indicator Lights
Figure 1.4 shows the location of the following external LED lights:
■
Power On Indicator. When this LED is ON, it indicates that power is supplied to the
board.
■
Four Output LEDs. Indicates which output has been activated.
■
Communication LEDs. Indicates when the Controller is communicating with a
particular device.
Rx Port A
Tx Port A
Rx ScanNet
Tx ScanNet
Serial Select
Serial IRQ
Flashes during Port A use.
Flashes during Port A use.
Flashes during ScanNet communication polling.
Flashes during ScanNet communication polling.
Flashes during serial port communication.
Flashes during serial port communication.
DIP Switch Settings
For information about the DIP switches on the Controller, refer to “Setting DIP Switches,”
page 13.
Power Supply Input
Figure 1.4 shows the location of the power supply input connection terminals (12-24 VDC).
Outputs (J9)
Figure 1.4 illustrates the four relay contact outputs. These outputs are used only with the 4- and 8relay Sign Controllers. See “Typical Field Wiring,” page 9, for how these outputs are connected to
the relays.
ScanNet Communications (J7, RS-422 Port)
Figure 1.4 shows the location of the port for ScanNet communications.
The connections to the RS-422 interface are as follows:
■
ScanNet 1 Tx-
Transmit -
■
ScanNet 2 Tx+
Transmit +
6 • Overview of the Sign Controller
75-0302-1459-9, Version 1
Sign Controller Manual
■
ScanNet 3 Com
Common
■
ScanNet 4 Rx+
Receive +
■
ScanNet 5 Rx-
Receive -
Other Communication Ports
Figure 1.4 shows the location of the following communication ports and connectivity:
Note:
■
J2 CPU Debug - For firmware updates with a serial cable.
■
RJ-45 Ethernet Port - For firmware updates with Ethernet cable.
■
Infrared Comm - IrDA port for connecting the infrared interface used to
communicate with a PDA.
Firmware updates can be downloaded by running a Flash program which can be obtained
from the 3M web site. Refer to “Chapter 4: Updating Firmware for the Sign Controller”
for additional information on firmware updates.
Overview of Power Requirements
The Sign Controller requires a power supply providing a voltage input of 12-24 VDC and
consumes 0.5 Amperes, such as the 3M RC2 Power Supply (part no. 75-0302-0540-7).
Sign Controller Manual
75-0302-1459-9, Version 1
Overview of the Sign Controller • 7
8 • Overview of the Sign Controller
75-0302-1459-9, Version 1
Sign Controller Manual
Chapter 2: Installing the Sign Controller
Typical Field Wiring
Figure 2.1, Figure 2.2, and Figure 2.3 illustrate the wiring that must be made in a typical
installation of the three different Sign Controllers.
Sign Controller Manual
75-0302-1459-9, Version 1
Installing the Sign Controller • 9
75-0302-1459-9, Version 1
120VAC@5A
External 24V+
Power Supply
PN: 12-10416
RS422
Data In
GND
9
7
5
3
1
EDCO
2
4
6
10
8
+
-
1
2
3
4
Serial RS-232
Cable A (50' max length)
COUNT/FULL Sign
COUNT/FULL Sign
COUNT/FULL Sign
COUNT/FULL Sign
COUNT/FULL Sign
COUNT/FULL Sign
COUNT/FULL Sign
COUNT/FULL Sign
Dynamic Sign
Cable A = Alpha #35462 or equal, 3 cond. 20AWG stranded w/shield
Board can be mounted using velcro
1
2
J12
1
2
3
4
5
60-15691
J7:ScanNet
EDCO 422 Suppressor
#PC642C-008LC-APD
13-10168
J9:Output 1-4
10 • Installing the Sign Controller
J4:RS-232
Sign Controller #1
(Controller
w/firmware)
Figure 2.1
Wiring for Sign Controller 75-0302-0924-3 (Counts Only)
Sign Controller Manual
75-0302-1459-9, Version 1
C
NO
NC
12
RS422
Data In
24V+
External
Power Supply
PN: 75-0302-0540-7
11
14
22
Field
Wiring
Side
21
11
21
11
21
22
12
22
12
22
11
21
11
22
12
12
24
24
14
24
14
24
14
14
3
1
A2
A2
A1
A2
A1
A2
A1
A1
4
2
The 4 relay version only requires
.5 units of the 10" DIN rail stock.
The 8 relay version uses a whole unit.
DIN Rail Detail
Note: Dual Relay output are
bonded together
A1 +
21
24
EDCO
10
8
6
4
2
J12
1 +
2 -
1
2
3
4
5
1
2
3
4
Serial RS-232
Cable A = Alpha #35462 or equal, 3 cond. 20AWG stranded w/shield
Board can be mounted using velcro
GND
9
7
5
3
1
EDCO 422 Suppressor
#PC642C-008LC-APD
75-0302-0570-4
Sign Controller #1
(Controller
w/firmware)
75-0302-0875-7
J7:ScanNet
A2 -
J4:RS-232
Sign Controller Manual
J9:Output 1-4
Detail:
Relay - 24vdc ,#26-9800-1205-3, 16A contacts
Jumper
R1
R2
R3
R4
10A Relays (26-9800-1205-3)
on a DIN-Rail
Cable A (50' max length)
N
Typical connections for 120v signs
L1
OPEN/FULL Sign
OPEN/FULL Sign
OPEN/FULL Sign
OPEN/FULL Sign
OPEN/FULL
Sign
COUNT/FULL Sign
COUNT/FULL Sign
COUNT/FULL Sign
COUNT/FULL Sign
COUNT/FULL Sign
COUNT/FULL Sign
COUNT/FULL Sign
COUNT/FULL Sign
Dynamic
Count Sign
Figure 2.2
Wiring for Sign Controller 75-0302-0925-0 (4 Static Signs)
K1 K2 K3 K4
Installing the Sign Controller • 11
75-0302-1459-9, Version 1
Field
Wiring
Side
DIN Rail Detail
K1 K2 K3 K4
K5 K6 K7
21
21
11
22
12
22
21
11
22
12
21
11
22
12
21
11
21
11
22
12
22
12
21
11
22
12
11
21
11
22
12
12
C
NO
NC
12
22
RS422
Data In
24
24
14
24
14
24
14
24
14
24
14
24
14
24
14
14
3
1
A2
A2
A1
A2
A1
A2
A1
A2
A1
A2
A1
A2
A1
A2
A1
A1
4
2
External 24V +
Power Supply
PN: 75-0302-0540-7
11
14
A1 +
Note: Dual Relay output are
bonded together
21
24
GND
9
7
5
3
1
1
2
3
4
1+
2 -
J12
1
2
3
4
5
75-0302-0875-7
Sign Controller #2
1 +
2 -
J12
1
2
3
4
5
1
2
3
4
Serial
RS-232
Serial RS-232
Jumper
R1
R2
R3
R4
R5
R6
R7
R8
10A Relays (26-9800-1205-3)
on a DIN-Rail
Cable A (50' max length)
Cable A = Alpha #35462 or equal, 3 cond. 20AWG stranded w/shield
Board can be mounted using velcro
EDCO
2
4
6
10
8
EDCO 422 Suppressor
#PC642C-008LC-APD
75-0302-0570-4
Sign Controller #1
(Controller
w/firmware)
75-0302-0875-7
J7:ScanNet
J7:ScanNet
A2 -
J4:RS-232
J9:Output 1-4
J4:RS-232
12 • Installing the Sign Controller
J9:Output 1-4
Detail:
Relay - 24vdc ,#26-9800-1205-3, 16A contacts
N
Typical connections for 120v signs
L1
OPEN/FULL Sign
OPEN/FULL Sign
OPEN/FULL Sign
OPEN/FULL Sign
OPEN/FULL Sign
OPEN/FULL Sign
OPEN/FULL Sign
OPEN/FULL Sign
OPEN/FULL
Sign
COUNT/FULL Sign
COUNT/FULL Sign
COUNT/FULL Sign
COUNT/FULL Sign
COUNT/FULL Sign
COUNT/FULL Sign
COUNT/FULL Sign
COUNT/FULL Sign
Dynamic
Count Sign
Figure 2.3
Wiring for Sign Controller 75-0302-0926-8 (8 Static Signs)
K8
Sign Controller Manual
Setting DIP Switches
DIP switches on the Controller are used to set the device number and to terminate communication.
Figure 2.4 shows the location of the DIP switch bank. Refer to Table 2.1 for the value of the DIP
switches.
Each device on a port controller must have a unique device address. Be sure to select a device
address (from 0 to 31) that is not used by another device on the port controller.
Table 2.1: DIP Switch Value and Function
DIP
Switch
Value/Function
Definition
Open
Closed
1
Sets device address1 2
1
0
2
Sets device address
2
0
3
Sets device address
4
0
4
Sets device address
8
0
5
Sets device address
16
0
6
Not used
na
na
7
Switch 7 is the RS-422 Device Ter- Not Terminated
mination for Auxiliary Port J6.
Terminated (last device
on communication line)
8
Switch 8 is the RS-422 Device Ter- Not Terminated
mination for ScanNet Port J7.
Terminated (last device
on communication line)
1 You must set a unique address for each unit connected to a Port Controller.
2 Possible address ranges from 0 to 31. Each switch has a value when it is opened. The value is zero
when closed. To set the device number, add the values of the switches that are opened. All switches
closed would represent a device number of zero, while all switches open would indicate a device
number of 31 (1+2+4+8+16).
Sign Controller Manual
75-0302-1459-9, Version 1
Installing the Sign Controller • 13
Figure 2.4
DIP Switch Bank Location
DIP Switches
Selecting the Sign Type
The Sign Controller communicates with Signal-Tech and Daktronics (3400 and 3020 Series)
vehicle count signs. You must select the sign type that you are using the Sign Controller with. This
is programmable using a PDA. See “Programming the Sign Type,” page 27.
Sign Controller Installation Considerations
The Sign Controller must not exceed the maximum distance from the power supply as specified in
Table 2.2 on page 15. One power supply may be used for up to 10 Sign Controllers or a
combination of 10 Sign Controllers and Ramp Controllers.
Mount the Sign Controller to surfaces sturdy enough to withstand the weight of the units, securing
them at the mounting feet with the appropriate hardware for the application.
The maximum length of wire from the Sign Controller to the Power Supply varies depending on
the gauge of wire and whether each Sign Controller is connected to the power supply directly, or if
multiple Sign Controllers are daisy-chained to the power supply. Table 2.2 gives the stranded wire
run specification, and Figure 2.5 and Figure 2.6 illustrates this for the two different ways of wiring
the Sign Controller to the power supply.
Note:
The minimum acceptable voltage at the controller from the power supply is 12 volts DC.
14 • Installing the Sign Controller
75-0302-1459-9, Version 1
Sign Controller Manual
Table 2.2: Wire Run Specification Between Sign Controller and Power Supply
Wire Gauge
No. of Sign Controllers
Maximum Distance - Sign
Controller to Power Supply
#16 AWG
(1.50 mm2)
10 daisy-chained
550 feet (168 meters) from
power supply to last Sign
Controller
#14 AWG
(2.50 mm2)
10 daisy-chained
880 feet (268 meters) from
power supply to last Sign
Controller
#12 AWG
(4.00 mm2)
10 daisy-chained
1,400 feet (427 meters) from
power supply to last Sign
Controller
#16 AWG
(1.50 mm2)
1 directly to power supply. Up to 10
can be connected this way. Ten
COM and ten +24 VDC
connections for this are provided in
the power supply terminal block.
2,800 feet (853 meters)
#14 AWG
(2.50 mm2)
1 directly to power supply. Up to 10
can be connected this way. Ten
COM and ten +24 VDC
connections for this are provided in
the power supply terminal block.
4,500 feet (1,372 meters)
#12 AWG
(4.00 mm2)
1 directly to power supply. Up to 10
can be connected this way. Ten
COM and ten +24 VDC
connections for this are provided in
the power supply terminal block.
7,000 feet (2,134 meters)
Sign Controller Manual
75-0302-1459-9, Version 1
Installing the Sign Controller • 15
Figure 2.5
Wiring Distances of Sign Controllers
Directly to Power Supply
Sign Controller
Sign Controller
Sign Controller
Sign Controller
Sign Controller
Power Supply
Sign Controller
Sign Controller
Sign Controller
Sign Controller
Sign Controller
Maximum distances between power supply and each Sign Controller:
Wire
#16 AWG (1.50 mm2)
#14 AWG (2.50 mm2)
#12 AWG (4.00 mm2)
16 • Installing the Sign Controller
Distance
2,800 feet (853 meters)
4,500 feet (1,372 meters)
7,000 feet (2,133 meters)
75-0302-1459-9, Version 1
Sign Controller Manual
Figure 2.6
Wiring Distances of Sign Controllers in
a Daisy Chain to Power Supply
Power Supply
Sign Controller
Sign Controller
Sign Controller
Sign Controller
Maximum distance between power supply and
last Sign Controller:
Wire
#16 AWG (1.50 mm2)
#14 AWG (2.50 mm2)
#12 AWG (4.00 mm2)
Distance
550 feet (168 meters)
880 feet (268 meters)
1,400 feet (427 meters)
Sign Controller
Sign Controller
Sign Controller
Sign Controller
Sign Controller
Sign Controller
Sign Controller Manual
75-0302-1459-9, Version 1
Installing the Sign Controller • 17
Configuring the Sign Controller in ScanNet
Signs are configured in ScanNet. You can configure a combination of signs and sign lines up to
255. In the Lot Sign Controller Configuration in ScanNet, you must configure the following for
each line of the sign:
■ Differential Name: either Total, Monthly, or Transient, depending on the type of
count to be reported on the line.
■ Count Name: either Vacancy, to count the number of spaces available; or Occupancy,
to count the number of spaces occupied.
If your Sign Controller has four or eight additional relays for static signs, they will be triggered by
the counts on the first four or eight lines you configure. Here is an example of how signs may
display with a 6-line dynamic count sign and a Sign Controller with the 4-relay package:
Dynamic Count
Sign Display:
Static Sign Behavior
in 4-Relay Package:
Line 1:
75
blank
Line 2:
99
blank
Line 3:
FULL
FULL
Line 4:
34
blank
Line 5:
78
(no relay to display behavior)
Line 6:
FULL
(no relay to display behavior)
To configure signs in the facility, refer to the instructions for working with the Counts System in
the ScanNet Operations Manual.
18 • Installing the Sign Controller
75-0302-1459-9, Version 1
Sign Controller Manual
Chapter 3: Programming Using a PDA
The Sign Controller can be programmed using a PDA. In order to program the device using a
PDA, you must install the Sign Controller Programming Utility onto your PDA, and the PDA must
be connected to the device. The configuration data is sent to the device and stored in the device’s
battery backed RAM.
PDA Minimum Requirements
The PDA device that you use to program the Sign Controller must meet the following minimum
requirements:
■ 8 MB internal memory or higher
■ Palm OS® Software v4.0 or higher (This has been tested by 3M for compatibility;
other operating systems may be used if found to be compatible.)
■ Capability to synchronize data between the PDA and a PC, for the installation of the
Sign Controller Programming Utility. For example, if you are using a Palm PDA, you
will use the Palm™ Desktop software with HotSync® Manager and a HotSync cradle.
■ Infrared (IR) port for communication to the Sign Controller.
Palm Handheld models M125, M500, Zire, and Tungsten E have been tested with the Sign
Controller for compatibility. Other Palm models and other PDA brands may also be used if found
to be compatible.
For instructions on setting up and performing basic tasks on your PDA, refer to the user manual
that came with the PDA. This manual does not provide information about performing tasks on
your PDA and with PDA desktop software, other than those that relate to interfacing with the Sign
Controller.
Installing the Sign Controller Programming Utility
To install the Sign Controller Programming Utility, follow these steps:
1. Obtain the Sign Controller Programming Utility Program files from the 3M web site, your
distributor, or your 3M support technician, and copy the files to your computer.
2. Install the Sign Controller Programming Utility on your PDA following the PDA
manufacturer’s instructions for installing software on the PDA.
Sign Controller Manual
75-0302-1459-9, Version 1
Programming Using a PDA • 19
Programming via Infrared Communication
Infrared (IR) communication uses the built in infrared transceivers of the PDA and the Sign
Controller to transfer information. When communicating with the Sign Controller using infrared
communication, you must following these guidelines:
■ Keep the Sign Controller enclosure open.
■ Hold the PDA between 4 and 39 inches (10 centimeters and 1 meter) directly in front
of the Sign Controller infrared interface.
■ Keep the path between the two devices clear of obstacles.
20 • Programming Using a PDA
75-0302-1459-9, Version 1
Sign Controller Manual
Logging On to the Sign Controller Programming Utility
To work with the Sign Controller Programming Utility, you must first log on to the application at
the PDA.
To open the Sign Controller Programming Utility on the PDA, follow these steps:
1. Tap the SignCtrl icon.
The Sign Controller Programming Utility splash screen displays briefly.
Sign Controller Manual
75-0302-1459-9, Version 1
Programming Using a PDA • 21
The Password Required screen displays.
2. Enter your application password.
Note:
The first time you log on, enter FAPD as the password.
Passwords are case-sensitive.
3. Tap OK. The Sign Controller main menu displays.
Note:
When you log on to the programming utility, “OFFLINE” displays at the top of the
screen, indicating the PDA is not yet online with the Sign Controller.
22 • Programming Using a PDA
75-0302-1459-9, Version 1
Sign Controller Manual
Logging On to the Sign Controller
To access programming in the PDA when it is directly connected (either via IR or serial cable) to
the Sign Controller, you must log on to the Sign Controller.
To log in to the Sign Controller, follow these steps:
1. From the Sign Controller main menu, tap LOGIN. The Password Entry screen displays.
2. Enter the Sign Controller’s password.
Note:
The default password is FAPD.
3. Tap OK. The Login Successful screen displays, showing you the device application firmware
version and the boot firmware version.
4. Tap OK. The word ONLINE displays in the upper right hand corner of the Sign Controller
main menu.
Note:
If no activity occurs after 5 minutes, the system logs you off and you are prompted to reenter the Sign Controller password before you can communicate with the Sign Controller.
Sign Controller Manual
75-0302-1459-9, Version 1
Programming Using a PDA • 23
Setting Passwords
Passwords allow you to control who can program and access data contained in the PDA and the
Sign Controller. There are two types of passwords in the Sign Controller Programming Utility:
■ Application Password. This password provides access to the Sign Controller
Programming Utility. The application password is stored in the PDA. There is one
application password per PDA.
■ Sign Controller Password. This password provides access to programming when the
PDA is directly connected to the Sign Controller. The Sign Controller password is
stored in the Sign Controller. If no activity occurs after 5 minutes, the system will log
you off and you will be prompted to re-enter the Sign Controller password before you
can communicate with the device. When logged on to the device, the word ONLINE
displays in the upper right hand corner of the Sign Controller main menu; when
logged off, the word OFFLINE displays. There is one device password per device.
24 • Programming Using a PDA
75-0302-1459-9, Version 1
Sign Controller Manual
Editing the Sign Controller Password
To edit the Sign Controller password, follow these steps:
1. From the Sign Controller main menu, tap COMMANDS. The Commands menu displays.
2. Tap SET PASSWD. The Change Device Password screen displays.
3. Enter the Old Password.
4. Enter the New Password.
5. Enter the new password again in the Verify New Password field.
6. Tap OK.
Sign Controller Manual
75-0302-1459-9, Version 1
Programming Using a PDA • 25
Editing the Application Password
To edit the application password, follow these steps:
1. From the Sign Controller main menu, tap OPTIONS. The Application Options screen
displays.
2. Tap Change Password.
3. Enter the Old Password.
4. Enter the New Password.
5. Enter the new password again in the Confirm Password field.
6. Tap OK.
26 • Programming Using a PDA
75-0302-1459-9, Version 1
Sign Controller Manual
Programming the Sign Type
The Sign Controller communicates with Signal-Tech and Daktronics (3400 and 3020 Series)
vehicle count signs. You must select the sign type that you are using with the Sign Controller. One
Sign Controller cannot support both Signal-Tech and Daktronics signs.
Follow these instructions to set the sign type.
Note:
In order to program the sign type, you must be online with the Sign Controller. Refer to
“Logging On to the Sign Controller,” page 23.
1. From the Sign Controller main menu, tap PROGRAM. The following screen displays.
2. (Optional) If you want to see how the device is currently programmed, tap Get From Device.
A program message displays confirming that the data was received successfully.
Tap OK. The programming screen with the device’s current programming displays.
3. To select the sign type, tap the drop-down list box on the screen, and tap the appropriate sign
type.
4. After you have selected the sign type, do one of the following:
Sign Controller Manual
75-0302-1459-9, Version 1
Programming Using a PDA • 27
■ Send the programming to the device:
Tap Send to Device. A program message displays confirming that the data was sent
successfully.
Tap OK. The programming screen with the device’s programming displays.
Note:
Be aware that if you send the programming to a Sign Controller, the new
programming will replace previous programming in the device.
■ Save the programming to the PDA:
Tap Save. A program message displays confirming that the programming has been
saved to the PDA.
Tap OK.
28 • Programming Using a PDA
75-0302-1459-9, Version 1
Sign Controller Manual
Programming the Time and Date
In order for your system to function properly, you must set the correct time and date in each device
in your parking system. First, you must set the correct time and date on the PDA according to the
instructions that came with your PDA. Second, you must set the correct time and date for each of
the connected devices.
To set the correct time and date for the Sign Controller, follow these steps:
1. From the Sign Controller main menu, tap COMMANDS. The Commands menu displays.
2. Tap Set Clock. The Set Device Clock screen displays.
Sign Controller Manual
75-0302-1459-9, Version 1
Programming Using a PDA • 29
3. Tap Current Handheld Date. The Select Date screen displays.
4. Select the appropriate year, month, and day. To select today’s date, tap Today.
5. Tap Current Handheld Time. The Select Time window displays.
6. Select the appropriate time. Tap OK.
7. Tap Done.
30 • Programming Using a PDA
75-0302-1459-9, Version 1
Sign Controller Manual
Resetting the Sign Controller
If you experience problems with the operation of the Sign Controller, you can use the Reset
command. This is equivalent to powering the device off and then on again. Resetting the Sign
Controller does not erase messages in the device buffer, and it does not normally erase
programming. However, when the Sign Controller is reset, RAM is tested for validity. If valid, all
data in the RAM is maintained. If the data is not valid, RAM is initialized and the Sign Controller
is reset to default parameters. When the Sign Controller is reset, a message displays in the ScanNet
System Activity Monitor indicating whether the memory check was with or without error.
To reset the Sign Controller, follow these steps:
1. From the Sign Controller main menu, tap COMMANDS. The Commands menu displays.
2. Tap RESET DEVICE.
3. Tap OK.
If you need to complete additional programming or commands, you must log in to the Sign
Controller again.
Sign Controller Manual
75-0302-1459-9, Version 1
Programming Using a PDA • 31
Initializing the Sign Controller and PDA
The Sign Controller maintains all programming information in static battery-backed RAM. If a
power failure occurs, the Passport Controller is capable of retaining memory for a minimum of up
to one week.
When the Sign Controller is reset, or power cycled, RAM is tested for validity. If valid, all data in
the RAM is maintained. If the data is not valid, RAM is initialized and the Sign Controller is reset
to default parameters. When the Sign Controller is reset, a message displays in the ScanNet
System Activity Monitor indicating whether the memory check was with or without error.
If you experience problems with the current programming or wish to reprogram the PDA and/or
the Sign Controller, you have the option of erasing all programming in memory and initializing the
PDA and/or Sign Controller to the default parameters.
This option does not erase information in the device’s message buffers.
Warning! If you do this, you will overwrite all programmed values in the Sign Controller
and/or PDA.
To initialize the PDA, Sign Controller, or both using the PDA, follow these steps:
1. From the Sign Controller main menu, tap COMMANDS. The Commands menu displays.
32 • Programming Using a PDA
75-0302-1459-9, Version 1
Sign Controller Manual
2. Tap Initialize. A message displays asking which device you would like to initialize.
3. Do one of the following:
■ To initialize the PDA only, tap Palm.
■ To initialize the Sign Controller only, tap SIGNCTRL.
■ To initialize both the PDA and the Sign Controller, tap Both.
4. A program message displays indicating which data has been initialized.
5. Tap OK.
6. If you selected to initialize both the PDA and the Sign Controller, you will be prompted by two
program messages.
Sign Controller Manual
75-0302-1459-9, Version 1
Programming Using a PDA • 33
Clearing the Memory
The Clear Memory command not only erases programming and restores the factory defaults, just
as the Initialize command does, but it also clears extended RAM in the device, which erases all
information in the message buffers.
If the device has been offline and you do not need to save the messages in the buffer, you can use
this command to avoid having the messages in the system when you bring the device back online.
When you clear the memory, the Controller returns to the state it was when it was new from the
factory.
Warning! If you do this, you will overwrite all programmed values and erase message
buffers in the Sign Controller.
To clear the memory in Sign Controller, follow these steps:
1. From the Sign Controller main menu, tap COMMANDS. The Commands menu displays.
34 • Programming Using a PDA
75-0302-1459-9, Version 1
Sign Controller Manual
2. Tap CLEAR MEM.
3. Tap OK.
If you need to complete additional programming or commands, you must log in to the Sign
Controller again.
Disabling the Splash Screen
When you select the SignCtrl icon from the PDA menu, a splash screen for the Sign Controller
Programming Utility displays.
If you choose not to have the splash screen display, you may disable it. To disable the splash
screen, follow these steps:
Sign Controller Manual
75-0302-1459-9, Version 1
Programming Using a PDA • 35
1. From the Sign Controller main menu, tap OPTIONS. The Application Options screen
displays.
2. Tap the Splash Screen Enable/Disable drop-down list.
3. Tap Disable.
4. Tap OK.
36 • Programming Using a PDA
75-0302-1459-9, Version 1
Sign Controller Manual
Chapter 4: Updating Firmware for the Sign Controller
For many 3M devices, including the Sign Controller, firmware is stored in a Flash memory device
on the controller board, allowing you to load or update firmware via a serial or Ethernet
connection from a computer with the 3M firmware update program.
Before You Start
You may update device firmware via a serial connection at the device or via an Ethernet
connection at the device. Updating with an Ethernet connection is quicker, usually under 30
seconds, compared to the serial method, which can take up to 7 minutes.
Note:
You must use a serial connection to update boot software. Information about boot and
application software is included in these instructions.
For a serial connection, to load firmware to the Sign Controller, you must have the following:
■
Laptop or desktop computer with a serial port
■
RS232 serial cable
■
FlashProgrammer program installed on the computer, available from the 3M web
site (instructions included in this chapter)
■
Firmware file, available from the 3M web site
For a Ethernet connection, to load firmware to the Sign Controller, you must have the following:
■
Laptop or desktop computer with an Ethernet port
■
Ethernet crossover patch cable
■
FlashProgrammerE program installed on the computer, available from 3M
(instructions in this chapter)
■
Firmware flash file, available from the 3M web site or authorized 3M technician
Important Information About Firmware Versions
Keep the following in mind when updating Sign Controller firmware:
The Sign Controller requires both an application flash file and a boot flash file. New boot flash
files may not be released as often as new application flash versions, but you must make sure that if
a new boot flash file is available when you are updating your application flash that you update the
boot flash as well. The boot flash file can only be updated using a serial connection with the
original FlashProgrammer program.
Sign Controller Manual
75-0302-1459-9, Version 1
Ch. 9 Updating Firmware for the Sign Controller • 37
Updating Firmware Using a Serial Connection
Installing the FlashProgrammer Program
The FlashProgrammer program allows you to update firmware on the Sign Controller (and other
3M devices). You must install this program on the computer you will be using to load the firmware
to the Sign Controller. If you do not already have this program installed, install it as follows:
1. Obtain the FlashProgrammer Program files from the 3M web site, your distributor, or your 3M
support technician, and copy the files to your computer.
2. Double-click the setup.exe file from the folder where you copied the FlashProgrammer files.
The following window displays.
3. Click OK.
4. The program will be installed to the C:\Program Files\FlashProgrammer folder. To use this
default, click the installation button. If you want to change the destination, click Change
Directory, find and select the folder you want to install to, and then click the installation
button.
38 • Ch. 9 Updating Firmware for the Sign Controller
75-0302-1459-9, Version 1
Sign Controller Manual
5. Select the program group this application will reside in, and then click Continue.
6. After the program is installed and the above message box displays, click OK.
Sign Controller Manual
75-0302-1459-9, Version 1
Ch. 9 Updating Firmware for the Sign Controller • 39
Connecting the Computer to the Sign Controller
Connect the computer with the FlashProgrammer program to the Sign Controller using an RS-232
serial cable. The cable connects to a communications port on the computer and to the J2 CPU
DEBUG port on the Sign Controller. Make sure the connection cable has the following pin-out:
Figure 4.1
RS-232 Cable Pin-Out
J2 CPU DEBUG
PC COM port
DB9 Female
1
DB9 Female
1
2
3
2
3
4
5
4
5
6
7
6
7
8
9
8
9
Loading Firmware to the Sign Controller
After you have installed the FlashProgrammer program and connected the computer to the Sign
Controller, follow these steps to load the firmware:
1. Copy the firmware installation files from the 3M web site to the hard drive on the computer
you are using to load the firmware.
40 • Ch. 9 Updating Firmware for the Sign Controller
75-0302-1459-9, Version 1
Sign Controller Manual
2. Start the FlashProgrammer program by clicking Start>Programs>FlashProgrammer. An
introduction window displays and then the following window displays:
3. From the Serial Port menu, click Setup, and make sure that the correct COM port is selected,
typically COM 1.
4. From the Options menu, select 68332 Flash Program.
5. Either click the Select File button, or from the File menu, click Select File.
IMPORTANT! If the boot software version in the device is not the most current (see “Updating
Firmware Using a Serial Connection,” page 38), you must complete steps 5 - 9
twice in order to load two files, both the application software and the boot
software.
You must attempt to load the boot.flash file first. If that fails, then load the
application.flash first.
A warning window will display. Make sure you consider it carefully. You must select the
correct firmware file for the equipment you want to update, or the device may be inoperative.
Click the warning window to close it, and then a window similar to the following will display:
Sign Controller Manual
75-0302-1459-9, Version 1
Ch. 9 Updating Firmware for the Sign Controller • 41
6. Select the desired firmware file. The file must end with the “.flash” extension. Then, click
Open.
Warning! If you are attempting to update the boot section of the flash memory by choosing a file
such as “xxxboot.flash,” you must proceed with caution. If the download process is
interrupted in any way, the board will be rendered inoperative.
7. A window will display, confirming your selection. Either click Continue to accept your
selection, or click Cancel to return to the Flash Programmer window.
8. After you click Continue, the program will attempt to connect to the device. The message box
in the window will display “Connecting...”
Once a connection is established, the message box in the window will display
“Downloading...” and it will download the selected firmware file. Do not click Cancel or Exit
during the download unless absolutely necessary; otherwise, the firmware will not be properly
updated. If you do click Cancel or Exit, you must start the procedure again with step 2.
If an error occurs during the download, one of the following two error messages will display in
the message box in the window:
■
Download Error. An error occurred downloading the file or updating the flash.
In this case, click Cancel and start the procedure again at step 2.
■
Error. An error occurred in the connection between the device and the PC. Make
sure the cables are connected securely. Click Cancel, and start the procedure
again at step 2.
42 • Ch. 9 Updating Firmware for the Sign Controller
75-0302-1459-9, Version 1
Sign Controller Manual
9. When the firmware download is complete, the message box in the window will display
“Download Complete.” When the download is completed, click Exit to close the
FlashProgrammer program.
Sign Controller Manual
75-0302-1459-9, Version 1
Ch. 9 Updating Firmware for the Sign Controller • 43
Updating Firmware Using an Ethernet Connection
Although the option to update the Sign Controller over a network is not currently available, you
can connect a Sign Controller to a computer using an Ethernet connection between the two. This
method is much quicker than using a serial connection. However, to update boot software, you
must use a serial connection.
Updating the Boot Software First
If your Sign Controller boot version must be updated in addition to the application version, you
must update the boot version first, using the serial connection method provided earlier in this
chapter. If you attempt to update the boot version using the Ethernet method with the
FlashProgrammerE program, the Sign Controller will fail.
Installing the FlashProgrammerE Program
The FlashProgrammerE program allows you to update firmware for 3M devices with an Ethernet
connection. You must install this program on the computer you will be using to load the firmware
to the Sign Controller. If you do not already have this program installed, install it as follows:
1. Obtain the FlashProgrammerE program from 3M.
2. Copy the FlashProgrammerE.exe file to the computer.
Connecting the Sign Controller
Connect the Sign Controller to the desktop or laptop computer using a Cat 5 crossover cable
connected to the RJ-45 Ethernet Port connection on the Sign Controller.
Loading Firmware to the Sign Controller
After you have installed the FlashProgrammerE program and the Sign Controller is connected to
the computer, follow these steps to load the Sign Controller firmware:
1. Copy the firmware flash file to the hard drive on the computer you are using to load the
firmware.
2. Change the computer’s IP address to 192.168.0.2 and subnet mask to 255.255.0.0. If you need
to change the IP address and/or subnet mask back to their original settings when you are done
updating the firmware, be sure to record the original settings.
3. Restart the computer.
44 • Ch. 9 Updating Firmware for the Sign Controller
75-0302-1459-9, Version 1
Sign Controller Manual
4. Start the FlashProgrammerE program by opening the FlashProgrammer.exe file.
5. Click the Single option.
Note: The Multiple option is currently not available for the Sign Controller.
6. Enter the device’s IP address as 192.168.0.1 in the Single box. To enter the 1 after the last
decimal, either type a period or click the mouse to move there.
Note:
You must use this device address for all Sign Controller devices. The computer must
be configured to see the device at this address. (See step 4.)
7. Click the Select button.
8. Browse to and select the firmware flash file you want to update the device(s) with.
Note:
If you are updating the boot flash file, you must use the serial connection with the original
FlashProgrammer program. You cannot perform this update with the Ethernet connection
and the FlashProgrammerE.
Sign Controller Manual
75-0302-1459-9, Version 1
Ch. 9 Updating Firmware for the Sign Controller • 45
The file name displays in the File box.
9. Click the Program button to start the firmware update.
If data becomes corrupted before the download takes place, the system aborts the download
and displays the message “Device x.x.x.x download CRC failed. Update FAILED!” where
x.x.x.x is the IP address of the device. If this happens, attempt the download again.
If you have selected a firmware flash file that is invalid for the device, for example: the TD300 firmware file is selected for download to a Sign Controller, a message displays prompting
you to cancel the update. If you selected the wrong firmware flash file, cancel the update and
select the correct file.
When the download is in progress, the word “Idle” changes to “Downloading.” Also, the
Current Device box displays the IP address of the device currently being updated, and the
message box at the bottom of the window displays the status of the update.
When the application finishes updating the device(s), a message box displays indicating the
results.
10. Click OK to clear the window.
11. When you are done updating firmware, click Exit.
46 • Ch. 9 Updating Firmware for the Sign Controller
75-0302-1459-9, Version 1
Sign Controller Manual
Appendix A: Repairs, Parts, and Ordering
Repair Procedure
If a problem occurs with a product part, in many cases you can return the part to the Repair
Center for repair. All repairs require the following:
- Returned Materials Authorization (RMA) form.
- Purchase order (PO) number. A PO number is required whether the repair is under warranty
or not.
To request a repair:
1. Contact Product Support at 877-777-3571; the 3M global number is 512-984-9255.
2. Acquire a PO number from your company.
3. Fill out the RMA form. In addition to the Customer and Product information, be sure to
include the following information:
- In the Customer PO Number field, enter the PO number assigned by your company. A
PO number is required whether the repair is under warranty or not.
- If the part is under warranty, enter the original sales order number in the Warranty box.
- If the part is no longer under warranty, check the Billable box.
- To expedite the repairs, check Yes next to Expedited Service Requested.
Note: The cost of expedited service is indicated on the RMA form.
4. E-mail or fax the form to the e-mail address or fax number provided on the bottom of the
form. Within 36 hours, you will receive an RMA number from 3M Customer Support.
5. Ship the part to the address indicated on the RMA approval.
SHIPPING/RECEIVING NOTICE
Include the RMA number on the shipping label. 3M cannot accept packages
without RMA numbers.
Sign Controller Manual
75-0302-1459-9, Version 1
Repairs, Parts, and Ordering • 47
Part Numbers
The following part numbers may be used when ordering replacements for the Sign Controller:
Table A.1: Sign Controller Part Numbers
Part
Part Number
Sign Controller package
75-0302-0924-3
Sign Controller pkg. w/4 relay options
75-0302-0925-0
Sign Controller pkg. w/8 relay options
75-0302-0926-8
Passport Controller
75-0302-0875-7
Placing an Order
To place an order:
Locate the applicable part number. Refer to “Finding a Part Number.”
If the part number is not included in this manual, contact 3M Customer Support for part names,
part numbers, prices, and delivery information at one of the following telephone numbers:
USA and Canada: 877-777-3571
Global support: 512-984-9255
Fill out a purchase order from your company.
For U.S. orders:
Fax, email, mail, or telephone the purchase order to:
3M Company - MVSS
3M Center, Bldg 235-3A-09
St. Paul, MN 55144-1000
Email: [email protected]
Phone: 1-877-777-3571
Fax: 1-800-591-9293
For International orders not through a 3M subsidiary:
Fax, email, mail, or telephone the purchase order to:
3M Company
3M Center, Global Channel Services
I-94 & McKnight Rd
Saint Paul, MN 55144-1000
Email: [email protected]
Office: 1-651-736-5381
Fax: 1-651-736-5672
48 • Repairs, Parts, and Ordering
75-0302-1459-9, Version 1
Sign Controller Manual
Finding a Part Number
Contact a 3M Parking Customer Support representative for part number information. For the
United States and Canada, call 877-777-3571; the 3M global number is 512-984-9255.
Sign Controller Manual
75-0302-1459-9, Version 1
Repairs, Parts, and Ordering • 49
50 • Repairs, Parts, and Ordering
75-0302-1459-9, Version 1
Sign Controller Manual
Appendix B: Getting Additional Support
If you have a product question that is not addressed in the documentation, contact your 3M
Parking Value Added Reseller (VAR). If you are a VAR or you do not have a VAR, call 3M
Product Support at one of the telephone numbers listed in the table below.
Sign Controller Manual
75-0302-1459-9, Version 1
Getting Additional Support • 51
Whether you call, write, or fax, please have the following information available:
- A description of the events and the order in which they occurred
- The type of hardware you are using, with serial number and model number
- Firmware version, if applicable
- The type and configuration of software you are using
- Original sales order number
- Any messages that appear on your display screen and the exact wording
- Project name
- Returned Materials Authorization (RMA) number, if applicable
Table 1.1 3M Product Support Phone Numbers
Location
Phone
Fax
United States
(877) 777-3571
(512) 984-3367
Canada
(877) 777-3571
(512) 984-3367
Central America
South America
(512) 984-9255
(512) 984-3367
Asia
Australia
China
Hong Kong
India
Indonesia
Korea
Malaysia
New Zealand
Philippines
Singapore
Taiwan
Thailand
Vietnam
(512) 984-9255
(512) 984-3367
Bahrain
Egypt
Europe
Greece
Greenland
Iceland
Jordan
Saudi Arabia
Turkey
UAE
(512) 984-9255
(512) 984-3367
52 • Getting Additional Support
75-0302-1459-9, Version 1
Sign Controller Manual
Accessing the 3M Parking VAR Resource Center
If you are a 3M Parking Value Added Reseller (VAR), please request the link to the VAR resource
center by emailing:
[email protected].
The resource center site will contain the following:
- Product information
- Software upgrades when they are available
- Frequently Asked Questions
- Explosion drawings and product part numbers for some products
Sign Controller Manual
75-0302-1459-9, Version 1
Getting Additional Support • 53
54 • Getting Additional Support
75-0302-1459-9, Version 1
Sign Controller Manual
Index
A
I
application password
PDA, 24
indicator lights
communication, 6
output, 6
power on, 6
infrared, 19
initialize
PDA, 32
Sign Controller, 32
Initialize command, 32
installation
considerations, 14
mounting, 14
installing
Sign Controller, 14
Sign Controller programming utility, 19
C
Clear Mem command, 34
clearing memory, 34
communication
LEDs, 5, 6
ports, 7
ScanNet, 6
Controller, 5
controller board, 5
part number, 48
Count Name, 18
D
date and time, 29
device address, setting, 13
differential name, 18
dimensions, 2
DIP switches
device address, 13
location, 5, 14
ScanNet communication termination, 13
E
enclosure, 2
Ethernet connection, 44
Ethernet Port, 5, 7
F
field wiring, 9
firmware
update ports, 7
updating, 37
version, 23
flash program, 7
FlashProgrammerE, 44
H
J
J12, 5
J2 CPU Debug, 5, 7
J4, 5
J9, 5
L
LEDs
See indicator lights.
log on
programming utility, 21
M
monthly count, 18
mounting feet, 2, 3, 4
O
occupancy count, 18
OFFLINE, 22
ONLINE, 23
ordering parts, 48
outputs, 6
LEDs, 5, 6
location on controller, 5
HotSync, 19
Sign Controller Manual
75-0302-1459-9, Version 1
Index • 55
P
U
packages, 1
Palm OS, 19
Palm PDA models, 19
part numbers, 47, 48
password
PDA application password, 24
Sign Controller, 24
PDA
distance from device, 20
minimum requirements, 19
Power On indicator, 5
power supply, 7
part number, 48
Power Supply Input, 5
programming requirements
date and time, 29
programming utility
log on, 23
USB, 19
V
vacancy count, 18
W
wire run specification, 15
wiring, 9
R
relays
illustrated, 3, 4
power rating, 2
Reset command, 31
resetting device, 31
RJ-45 Port, 5
RJ-45 port, 7
RMA (Returned Materials Authorization), 47
RS422 port, 6
S
ScanNet, 1
RS422 port, 6
Sign Controller configuration, 18
ScanNet communication termination, 13
serial connection, firmware update, 37
Set Clock, 29
splash screen, 35
surge suppressor, 2, 3, 4
T
technical support, 51
time and date, 29
total count, 18
transient count, 18
56 • Index
75-0302-1459-9, Version 1
Sign Controller Manual
Toll Free: 877-777-3571
3M Global Number: 512-984-9255
www.3M.com/MVSS
For sales and service, contact your 3M Value Added Reseller: