Borger dk.dk - Valtiokonttori

Borger dk
Borger.dk
Natascha Dexters
Head of Divison
[email protected]
www.itst.dk
National IT and Telecom Agency
Ministry of Science, Technology and Innovation
What is borger.dk
borger dk
• Portal for Citizen service
• Cross governmental
– Municipalities,
Municipalities Regions and State
• Workplace for 30 employees
• The
Th portal
t l was lanced
l
d the
th 20th O
October
t b 2008
Status on borger
borger.dk
dk
•
•
•
•
•
Borger.dk delivered on time
Now teething troubles
Borger.dk is improved at all levels
We have approx
approx. 100
100,000
000 users per week
Borger.dk will never be finished!
Globalisation Council
In order to support the greatest
possible use of digital
channels the p
channels,
public
blic sector
must cooperate in enabling all
relevant written communication
with citizens to take place
digitally by 2012 at the latest. In
the business domain the
objective is for communications
with businesses to be
mandatory digitally from 2012.
How to reach the e2012 Goals
• eDays
D
– a sett off goals
l allll authorities
th iti h
has
to reach at a specific date
– for instance: all self service solutions uses
digital signature
• Public campaign in the big Medias
– To achieve better familiarity with borger.dk
and more self service on borger.dk
• The authorities have to work out an action
plan how to reach the e2012 goals
Frontpage
Joint public cooperation
Child benefit
Parental
responsibility
Authority
A
Daycare
services
Authority
B
Authority
C
Authority
D
Naming a child
Daycare services, Parental responsibility, Naming a child, Child benefit
The Franchise
”Children”
Children
The Franchise Model
The role of Center for borger.dk is
•To offer both communication,
usability and user test consulting
services
•To facilitate the organization and
cooperation between the franchises
• To teach all new content providers
the CMS
• A franchise has its own
subsite on borger.dk and is
fully responsible for updates
• The authority in charge of
th ffranchise
the
hi writes
it di
directly
tl iin
borger.dk’s CMS
Digital citizen service
•Easy to understand
articles that focus on
possibilities, duties
and rights
•The
The text must lead
to action
The citizen can
engage in selfservice relevant to
the municipality he or
she lives in.
Or the citizen can
call the relevant
authorityy
My Page
Access to services with
personalized data about the
citizens.
Towards 2012
Document box
Mobile concept
Text messages
E2012 goal:
Common Public effort in
striving towards increased
digitization: More and better
solutions that are used by
many
Solutions
should be
integrated
2012
2010
2008
Digital Signatur
Solutions
Sol
tions
can be
integrated
Solutions
Has to be
integrated
eDay 3
A number of regulatory
objectives
eDay 4 ?
”Glass plate model” of service
integration
The Citizen Portal – ”a display window”
(”glass plate”)
Common public
standards
d d and
d
guidelines
Common
components
Common public
standards and
guidelines
Self-service
solutions
provided by
individual
authorities
Personas
Ahmad, 34,
Nørrebro
• We have developed our personas by means of statistics
andAnna,
surveys
about Danish citizens
27
Bjørn, 64,
Århus
Helle, 42, Vejle
• The personas have been with
development
Christian, 19,
Hjørring
Nakskov
us all throughout
the
Birgit, 60,
Korsør
• Design and concepts have been rejected by our personas
• Personas
P
i a strong
is
t
tool
t l in
i user-centric
t i design
d i and
d
development
Henrik, 25,
Sønderborg
Lars, 58,
Svendborg
Maria, 34,
Østerlars
See www.borger.dk/personas
Mehtap, 21,
Albertslund
Rikke, 18,
Birkerød
Peter, 33,
Frederiksberg
Helle 42 years old
Helle,
old, Vejle
Helle is a persona
Helle is 42,
42 recently divorced from
Torben, and the mother of
Martin,16, and Mathias, 9. She is
a nurse at Vejle Hospital and lives
in a villa on two levels.
Helle
H
ll iis b
busy with
ith h
her ttwo children,
hild
a job with changing shifts, and a
tough divorce that still troubles her
a bit.
Government, municipalities and Regions
Minister for Science, Technology
and Innovation
STS
Steering committee
Local Government Denmark (President + 3 members)
Danish Regions (2 members)
The Tax Ministry
The Ministry of Welfare
The Ministry for Employment
The Ministry of Economic and Business Affairs
The ministry of Finance
The Ministry of Science, Technology and Innovation
The steering committee is served by Center for
borger.dk in cooperation with the Digital Task Force.
Center for Borger.dk