Merchant e-Solutions PC Terminal Installation Guide

Transcription

Merchant e-Solutions
PC Terminal
Installation Guide
Product Development
January 2014
© This publication is for information purposes only and its content does not represent a
contract in any form. Furthermore, this publication shall not be deemed to be a warranty of any
kind, either express or implied. Merchant e-Solutions expressly disclaims, and you expressly
waive, any and all warranties, including without limitation those of merchantability and fitness
for a particular purpose. Merchant e-Solutions reserves the right to alter product specifications
without notice. No part of this publication may be reproduced or transmitted in any form or by
any means, electronic or mechanical, including photocopy, recording, or any information
storage or retrieval system, without Merchant e-Solutions permission.
MeS Payment Systems
© Merchant e-Solutions 2011-2014
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Table of Contents
Introduction .......................................................................................................................................... 4
Downloading & Installing the Software ............................................................................................. 5
Installation for the ID TECH SecureMag Card Reader ................................................................ 6
Printer Driver Install for the Epson Ready Print T20 – USB Interface ....................................... 11
Printer Driver Install for the Star TSP650 – USB Interface......................................................... 15
Printer Driver Install for the Star TSP600 – USB Interface......................................................... 18
Printer Driver Install for the Epson TM –T88IV – USB Interface................................................. 28
Printer Installation for the Ingenico enScribe 612 – Serial Interface (9 Pin Serial) .................. 29
Printer Installation for the Woosim Porti-SC30 - Bluetooth Interface ....................................... 37
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Introduction
Using this guide will assist with the installation of the Merchant e-Solutions (MeS) PC Terminal , and the
supported receipt printers. The user’s PC must fit the following requirements, and only the card readers and
receipt printers listed below are supported by the software.
Limited printer and reader support is available on Windows 8.0 and above.
Application
The download and installation of a small Windows application is required on each desktop PC that will accept
card-present transactions. This application has been certified on the following operating systems: Windows XP,
Windows 7, and Windows 8 (with limited printer and reader support).
Card Readers
The following four models have been certified:
 IDTech SecureMag Model IDRE-335133B
 Magtek USB HID Part # 21040140
Printers
The following printer models have been certified:
 Epson Ready Print T20 - USB
 Star TSP650 Roll Printer - USB
 Ingenico eN-Scribe 612 Roll Printer -Serial
 Star TSP600 Roll Printer - USB
 Epson TM-T88IV Roll Printer - USB
 VeriFone P250 Roll Printer - Serial
 VeriFone P900 Roll Printer - Serial
 Woosim Porti SC30 Printer/Card Reader - Bluetooth/Serial
Roll printers are optional. A default Windows printer can also be used to print receipts.
Limited printer and reader support is available on Windows 8.0 and above.
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Downloading & Installing the Software
1. Login to the MeS Virtual Terminal Website (www.mesvt.com).
2. From the Home Page select the Help tab.
3. Click the MeS PC Terminal link.
4. Select ‘Save as’.
5. Save the application to your Desktop
6. Once the download is complete, select Open.
7. Double click on the Setup icon.
8. Click the Yes button.
9. Click the OK button.
MeS PC Terminal utilizes an application called .Net Framework. If the most current
application.Net Framework is not installed on your PC continue to step 9. If the most
current .Net Framework is installed…move on to step 13. You will only be prompted to
install .Net Framework if it isn’t already installed on your PC.
10. Click the Yes button.
11. Select ‘I agree’ and click the Install button.
12. Once the application is done installing click the OK button.
13. To start the MeS PC Terminal install click the Next button.
14. Select “I Agree”, and then click the Next button.
15. Choose where you would like to install the software, and if you would like all users on the
PC to be able to use MeS PC Terminal, or just the user doing the install. Then click the Next
button.
16. Read the MeS PC Terminal information, and then click the Next button.
17. Click the Close button.
18. Click the OK button.
The install is now complete.
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IDTech SecureMag Installation Instructions
Installation instructions may vary based on the PC operating system. In some cases, only
users with administrator privileges on the PC will be able to complete the installation of this
card-reader. Some anti-virus or firewall software will interfere with the communication between
the MeS PC Terminal application and the card-reader. Merchant e-Solutions is not responsible
for resolving anti-virus or firewall settings issues.
Note: only the ID TECH SecureMag Card Reader requires the installation of a driver.
The ID TECH SecureMag Card Reader requires the MeS PC Terminal application version
3.2.1 or greater.
Installation for the ID TECH SecureMag Card Reader
1. Download the ID TECH SecureMag USB Driver from the Help Page of the web-based
MeS Virtual Terminal.
2. The ID TECH driver will be saved on your system as a zipped file. Extract the zipped
folder.
3. Once unzipped, the various files required for the driver installation will appear in a folder.
Click the Setup application file to begin the installation.
4. Click Next at the welcome screen.
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5. Review the license agreement. Click Yes if you accept the agreement.
6. Click Next to accept the default installation location.
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7. Click Next to accept the typical setup.
8. The driver will be installed.
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9. Upon completion of installation, the setup wizard will ask if you want to restart your
computer now or later. Your system will need to be rebooted before the reader will
work.
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The ID TECH SecureMag will emit a series of beeps when the RetailPOS application is opened
and closed. This is completely normal.
Note: not all card-readers and printers are compatible with Windows 8 and greater.
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Printer Installation Instructions
Installation instructions may vary based on the PC operating system. Not all printers are
compatible with Windows 8 and greater. In some cases, only users with administrator
privileges on the PC will be able to complete the installation of these printer types. Some antivirus or firewall software will interfere with the communication between the MeS PC Terminal
application and the supported printers. Merchant e-Solutions is not responsible for resolving
anti-virus or firewall settings issues.
Printer Driver Install for the Epson Ready Print T20 – USB Interface
10. Insert the provided software CD into the PC CD-ROM.
11. Select the option to ‘Run TMInstallNavi.exe’. If the AutoPlay options are not available,
go to ‘My Computer’ and double click the disc drive option.
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12. Click the ‘Yes’ button.
13. Select the ‘Install Now’ option.
14. Select ‘I accept’ and click the Next button.
15. Select the option for ‘Easy Install’.
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16. Make sure that USB is selected and click the Next button.
17. Review the install details and click the Install button.
18. Once the install is complete you will be prompted to plug in the printer. Plug in the
printer and click the Next button.
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19. Un-check the ‘Run TM-T20 Utility’ option, and click the Finish button.
The Epson Ready Print T20 is now installed. Make sure the MeS PC Terminal printer settings
are as pictured below. Only ‘Automatically Print Receipts’ should be checked.
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Printer Driver Install for the Star TSP650 – USB Interface
1) Insert the provided software CD into the PC CD-ROM. The CD menu should
automatically be displayed. Click on ‘Installation’, and then click on ‘I Accept’ to agree to
the terms and conditions.
2) The installation wizard will start. Click on ‘Next’ when prompted.
3) Make sure that ‘Anyone who uses this computer (all users)’ is selected, and click ‘Next’
twice.
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4) Click ‘Install’. A software installation alert will pop up, click ‘Continue Anyway’.
5) An install status bar will be displayed until the install is finished. Click on ‘Finish’ to
complete the installation process.
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6) Plug the USB cable from the printer to the PC, and turn the power to the printer on. The
PC should recognize the printer and start searching for drivers. Make sure that ‘Install
the software automatically’ is selected, and click ‘Next’.
7) The wizard will search for the correct driver, and then a warning will pop up. Click on
‘Continue Anyway’. The wizard will then install the driver. Click ‘Finish’ to complete the
process.
The Star TSP650 is now installed and ready to use. Make sure the MeS PC Terminal
printer settings are as pictured below. Only ‘Automatically Print Receipts’ should be
checked.
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Printer Driver Install for the Star TSP600 – USB Interface
1) Download the driver filename "StarDriver.exe" and save it into the C: drive
2) Double click on the driver file to get the below window.
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3) Click OK to get to the below window.
4) Click on "Extract files for installation via Window Add Printer Wizard" to get to below
window.
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5) Click on "Yes" to get to the below window.
7) Start the Add Printer Wizard by click on the Start menu = > Settings = > Printer and
Faxes to get the below window
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8)Click on "Add a printer" to get the below window
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9)Click "Next" to get the below window
10) Select "Local printer..." and "Automatically detect..." and click Next to get the below
window
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11)Select "Install from a list or specific location" and click Next to get the below window
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12)Select "Search for the best driver in this location" and check on the "Include this location
in the search" checkbox and type (or browse) the "C:\Star\StarRas" in the field below it and
click Next to get the below window.
13)Select "Star TSP643 Raster Printer with status monitor" and click Next to get the below
window.
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14)Click on "Continue Anyway" and click "Finished" to complete the installation.
The Star TSP600 is now installed and ready to use. Make sure the MeS PC Terminal
printer settings are as pictured below. Only ‘Automatically Print Receipts’ should be
checked.
INSTALLATION PROBLEMS: If you run into the problems below during installation here
are the instructions to fix them.
Problem1: If you get stuck at the window below in step 14:
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Click on "Browse" and select the path in the "Look in" to be "C:\Star\StarRas\i386" and select on the filename
"TSP_RAS.DLL" and click OK to complete the installation.
Problem2: If after you finished with the installation and window still showing the Hardware Detection window and
ask you to do the installation again
Here is the solution:
Windows 2000/XP has a bug that it cannot properly detect new hardware by *.inf files, if the RunOnce registry key
is missing for the following location:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
This key is often used by installers to execute post-reboot programs, but sometimes they accidentally delete this
key.
IMPORTANT: This article contains information about modifying the registry. Make sure that you understand how
to backup and restore the registry, in case a problem occurs. Please read the linked Microsoft Knowledge Base
article prior to editing the registry.
Go to Start = > Run and enter "regedit."
Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
With CurrentVersion Highlighted, go to the Edit menu and select New = > Key
Name the key RunOnce, leaving everything else about the key alone. The RunOnce key should now exist
underneath the CurrentVersion key.
Once the key exists, Windows 2000/XP stops re-detecting the Hardware.
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Printer Driver Install for the Epson TM –T88IV – USB Interface
1) Start by downloading the driver from the MeS Virtual Terminal ‘Help’ page. Save the
driver file to the desktop.
2) Go to the desktop, and double click the ‘APD_406aEWM.exe’
click ‘Next’, accept the terms, and click ‘Next’ a second time.
file, and then
3) Select Standard, and click next, and then click the ‘Add’ button.
4) The printer configuration should match the settings below. It is important that the ‘Create
a USB Port’ option is selected, then click the ‘Next’ button 3 times.
5)
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6) The installation will start. Once finished, click the ‘Finish’ button, and re-start the PC.
7)
Once the PC is finished re-booting, the TM-T88IV now installed and ready to use. Make
sure the MeS PC Terminal printer settings are as pictured below. Only ‘Automatically Print
Receipts’ should be checked.
Printer Installation for the Ingenico enScribe 612 – Serial Interface (9 Pin Serial)
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The installation instructions for the Ingenico enScribe 612 will also apply to the VeriFone P250
and P900 roll printers. Single ply paper rolls should be used when printing to the VeriFone
P250 and P900 because the MeS PC Terminal will always print 2 receipts.
The Ingenico enScribe 612 uses a 9 Pin Serial interface (also known as RS232) to the PC. If
the PC being used does not have a 9 pin serial port a USB adapter can be purchased at any
major electronics or PC store.
There are no drivers that need to be installed for this printer type. The instructions below will
include details on how to configure the port so that the printer will work.
Configuring the printer requires access to the Windows control panel. Depending on the
version of the Windows operating system, there are several different views of the control panel.
Theses instructions include both the ‘Category’ and ‘Classic’ views of the control panel used by
Vista, and Windows 7. The ‘Classic’ view is the most uniform across all versions of the
Windows operating system, and is suggested for this configuration.
Cable Connected Directly to a 9 Pin Serial Port
1) Plug the serial cable from the printer to the PC, and turn the power to the printer on.
Once the printer is connected to the PC, open the ‘Start’ menu, and select Control
Panel’.
2) Classic View: From the control panel screen click on ‘Device Manager’.
Category View: From the control panel click on the ‘Hardware and Sound’. Next, from
the ‘Hardware and Sound’ menu click on ‘Device Manager’.
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3) From the Device Manager window click on the plus icon next to ‘Ports’ to expand the
ports. Next, double click the Com port in which the printer is connected. In most cases a
9 pin serial port will be Com1.
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4) Once in the Communications Port Properties window, select the ‘Port Settings’ tab, and
change the values to match the image below, and then click ‘OK’.
Port Settings
Bits per second: 9600
Data bits: 7
Parity: Even
Stop bits: 1
Flow control: None
5) Open the MeS PC Terminal application, and open the ‘Printer Setup’ menu. Select ‘Use
Ingenico Printer’, the correct COM port from the drop down, and click the ‘Update’
button. If a message of ‘Update Successfully’ is displayed, the printer is ready to use. If
not see troubleshooting tips below.
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Printer Connected Using a USB to Serial Adapter
Prior to following these instructions it is important that the USB to Serial adapter has already
been installed on the PC. During the installation process of the USB adapter a COM port will be
assigned to the adapter. This COM port number is needed for the installation of the printer.
1) Plug the serial cable from the printer to the USB to Serial adapter, and turn the power to
the printer on. Once the printer is connected to the adapter, open the ‘Start’ menu, and
select Control Panel’.
2) Classic View: From the control panel screen click on ‘Device Manager’.
Category View: From the control panel click on the ‘Hardware and Sound’. Next, from
the ‘Hardware and Sound’ menu click on ‘Device Manager’.
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3) From the Device Manager window click on the plus icon next to ‘Ports’ to expand the
ports. Next, double click the Com port in which the USB adapter has been assigned.
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4) Once in USB adapter Properties window, select the ‘Port Settings’ tab, and change the
values to match the image below, and then click ‘OK’.
Port Settings
Bits per second: 9600
Data bits: 7
Parity: Even
Stop bits: 1
Flow control: None
Ingenico Printer’, the correct COM port from the drop down, and click the ‘Update’
button. If a message of ‘Update Successfully’ is displayed, the printer is ready to use. If
not see troubleshooting tips below.
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Install Troubleshooting
Issue 1: The MeS PC Terminal displays the error below after clicking the ‘Update’ button on
the Printer Setup menu.
In this case the wrong COM port number has been selected. To resolve the issue, go back
to the ‘Device Manager’ window, and confirm the COM port number. Change the COM
number to match on the Retial POS printer setup menu, and click ‘Update’. If that doesn’t
work, try changing the COM number and clicking ‘Update’ multiple times until a message of
‘Update Successfully’ is displayed.
Issue 2: The COM port settings are correct, but the printer is printing gibberish.
This means that the port settings on the PC are correct, but the configuration on the printer
is wrong. Follow the instructions below to correctly configure the printer.
1. Make sure the printer power is off.
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2. Hold down the CLEAR button, and while holding it down turn the printer power on. Release the
CLEAR button as soon as the printer starts printing. The printer will print the Configuration
details.
3. Press CLEAR to display the first configuration parameter.
4. If the currently displayed value is correct, press the FEED/COPY button to advance to the next
parameter. If the setting is wrong quickly press and release the CLEAR button until the required
setting is printed. Once the setting is correct, press the FEED/COPY button to move onto the
next parameter.
5. Repeat step 4 until all parameters are set correctly, and the Configuration prints again.
6. If all parameters look correct on the print out, press the FEED/COPY button to exit the
configuration menu. If any parameters are wrong press the CLEAR button and start back at step
4.
MeS VT Retail POS Settings:
 Baud Rate – 9600
 Bits – 7
 Parity – Even
 Copies – 1
 Delay – None
 Clear – 120
 Annotate – Off
Printer Installation for the Woosim Porti-SC30 - Bluetooth Interface
The Woosim Porti-SC30 is a hand-held card reader and receipt printer that uses a Bluetooth
wireless connection. The PC in which the MeS PC Terminal will be used must have Bluetooth
capabilities installed in order to use this device. If the PC does not have Bluetooth installed, but
the user would like to use the Porti SC30 a USB Bluetooth adapter can be purchased at any
major electronics or PC retailer. Using this device eliminates the need to have a separate card
reader and printer.
Configuring this printer requires access to the Windows control panel. Depending on the
version of the Windows operating system, there are several different views of the control panel.
Theses instructions include both the ‘Category’ and ‘Classic’ views of the control panel used by
Windows 7. The ‘Classic’ view is the most uniform across all versions of the Windows
operating system, and is suggested for this configuration.
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1) Turn on the SC30 so that just the green light is on. Open the start menu and select the
‘Control Panel’ option.
2) Classic View: From the control panel screen click on ‘Bluetooth Devices’.
Category View: From the control panel click on the ‘Network and Internet’. Next, from
the ‘Network and Internet’ menu click on ‘Bluetooth Devices’.
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3) From the ‘Bluetooth Devices’ menu click the ‘Add…’ button. This will start the Add
Bluetooth Device Wizard.
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4) Select ‘My device is set up and ready to be found.’ option, and click the ‘Next’ button.
The PC will search for the device.
4) The Woosim should be available to select. Click on the Woosim so that it is highlighted,
and click the ‘Next Button.
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5) Select the ‘Use the passkey found in the documentation option, and enter 1234 in the
box. Then click the ‘Next’ button.
6) The Woosim is now connected, and the Wizard will assign a COM port to the device.
Make sure to write the COM port number down, and then click the ‘Finish’ button.
Woosim Printer, the correct COM port from the drop down, and click the ‘Update’ button.
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If a message of ‘Update Successfully. Woosim Printer Successfully Connected.’ is
displayed, and the red and green lights are alternately blinking on the device the printer
and card reader are ready to use. If not see troubleshooting tips below.
Install Troubleshooting
Issue 1: An error of ‘Woosim printer configuration failed. Is the printer on with correct com
port?’.
This means that either the printer is not turned on, or the wrong COM port is being selected.
Make sure that the printer is turned on. If the printer is turned on but you are still getting the
error validate what the correct COM port is by using the instructions below.
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1) Open the start menu and select the ‘Control Panel’ option.
2) Classic View: From the control panel screen click on ‘Bluetooth Devices’.
Category View: From the control panel click on the ‘Network and Internet’. Next, from
the ‘Network and Internet’ menu click on ‘Bluetooth Devices’.
3) From the Bluetooth Devices menu click on the ‘COM Ports’ tab. This will display the port
number being used by the Woosim device.
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4) Go back to the Printer Setup page of the MeS PC Terminal application and switch the
COM port number to match. Click the ‘Update’ button.
5)
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Merchant e-Solutions PC Terminal Installation Guide

Transcription

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