Powerpoint, Publisher, and Photo Draw

Transcription

Powerpoint,
Publisher,
and
Photo Draw
Common Problems
August 2003
Digitally signed by Ron Ouimet
cn=Ron Ouimet, c=CA
Date: 2003.08.23 13:49:13
-05'00'
Reason: I am the author of
this document
Montreal, Quebec, Canada
Preface
This document was prepared as a quick reference to finding
solutions to common user problems with Powerpoint,
Publisher and PhotoDraw (versions: 97, 2000 and XP).
This document is intended as a means to find resources or
resolutions. The troubleshooter must have a preconceived
idea of the problem to effectively use this document to quickly
locate a resolution. This document will help the
troubleshooter eliminate causes. In so doing it provides
numerous hyperlinks to various Microsoft Knowledge Base
articles and if available or need be, third party information.
This document was prepared for an electronic audience and
should be used in that environment. This document looses its
effectiveness as a printed copy since all hyperlinks are lost.
Take note that third party links to the web were accessible at
time of writing, however, they could change.
August 2003
General
Diagnostic Tools
Available
Section Contents
Safe Mode
Application Safe Mode
Clean Boot
Device Manager
Disable Individual Drivers
Defrag
CHKDSK
MSInfo
MSConfig
Regmon
Filemon
Compatibity Mode
Sigverif
Hardware Compatibility List
Other Diagnostic Tools
Safe Mode
One of the most common diagnostic tools when problems
arise is to boot a computer into safe mode. When a computer
is booted into safe mode1 the following differences from
normal/standard boot apply:
• Safe mode does not run the autoexec.bat or config.sys
files.
• Most device drivers are not loaded.
• Instead of the normal graphics device driver, safe mode
uses standard VGA graphics mode. This mode is
supported by all Windows-compatible video cards.
• Himem.sys, which is normally loaded as part of the
config.sys script, is loaded with the /testmem:on switch.
This switch tells the computer to test the extended
memory before continuing.
• Safe mode checks the msdos.sys file for information on
where to find the rest of the Windows files. If it finds the
files, it proceeds to load Windows in safe mode with the
command win /d:m. If it does not find the Windows files,
it will run command.com to bring up a C: prompt.
• Windows boots using a batch file called system.cb
instead of the standard system.ini file. This file loads the
Virtual Device Drivers (VxDs) that Windows uses to
communicate with the standard parts of the computer.
• Windows now loads the regular system.ini file plus
win.ini and registry settings. It skips the [Boot] (except
for the shell and device lines) and [386Enh] sections of
system.ini and does not load or run any programs listed
in win.ini.
1 A computer can also boot into safe mode automatically when a computer
crash occurs or locks up.
August 2003
Contents
2
General Diagnostic Tools Available
Safe Mode
Application Safe Mode
To manually boot a computer into safe mode, identify the
operating system below and perform the steps. Once in safe
mode verify if the problem re-occurs. If it does, the problem
could be a driver conflict which can be the case in many
video problems.
Windows 2000/XP
When the Power On Self Test is complete (after the first time
you hear the computer beep), press and tap the F8 key.
Select safe mode from boot menu
Windows 98 & ME
When the Power On Self Test is complete (after the first time
you hear the computer beep), tap the Ctrl key. Select safe
mode from boot menu.
Application
Safe Mode
An application in itself can be placed in safe mode. To do this,
launch the application while pressing CTRL key. Any add-ins
will be disable while in safe mode.
Clean Boot
Another diagnostic tool that can be used is clean boot. “Clean
boot troubleshooting” refers to methods of reducing problems
that may occur because of your computer's environment or
background applications. Many problems within Windows or
programs occur because of conflicting drivers,
terminate-and-stay- resident programs (TSRs), and other
settings that are loaded when your computer starts.2
2 For more detailed information regarding clean boot, click here.
August 2003
Contents
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• The Windows desktop loads up in 16 colors and at a
resolution of 640 x 480 with the words “Safe Mode” in
each corner.
Device Manager
• How to Perform Clean-Boot Troubleshooting for Windows
98\ or this link.
• How to Perform a Clean Boot in Windows Millennium
Edition or this link.
• How to Perform Clean-Boot Troubleshooting for Windows
2000
• How to Perform a Clean Boot in Windows XP or this link.
Device
Manager
Device Manager provides you with information about how the
hardware on the computer is installed and configured, and
how the hardware interacts with your computer's programs
With device manager, you can update the device drivers,
modify hardware settings, and troubleshoot problems.To
access the device manager click Control Panel > System
Properties > Device Manager.
When a device is not working properly, there is usually a
yellow circle with an exclamation point in it or a red X in the
icon. Either one indicates a conflict with the device. There are
two ways to correct the problem; (1) remove the device and
re-install, or (2) identify the conflict and repair it.
For more information on troubleshooting device conflicts see
Microsoft KB article, Troubleshooting Device Conflicts with
Device Manager.3 For more information, click here. To
determine a device manager error code, click here.
3 This article applies to Windows 98 or ME, however could be helpful for
Windows 2000 and XP
August 2003
Contents
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To use clean boot review the applicable Microsoft KB article:
Disable Individual Drivers
You can disable individual drivers by going to the Device
Manager:
1) Display the driver under the hardware (click on + to the
left)
2) Right-click on the driver.
3) From the menu select Properties.
4) From the next menu select Disable.
Defrag
Disk defragmenter analyses local volumes and consolidates
fragmented files and folders so that each occupies a single,
contiguous space on the volume. This will increase the
efficiency of the system. Disk defragmenter can defragment
volumes that are formatted with the file allocation table (FAT)
file system, FAT32 file system and NTFS file system. To open
disk defragmenter click Start > Programs > Accessories >
System Tools > Disk Defragmenter. Disk defragmenter can
also be run from the command line. In the command line
enter “defraud volume”; after this enter either “/a” for analysis
of the volume and display a summary or “/v” display the
complete analysis report. Additional information can be found
in Description of the Disk Defragmenter Tool in Windows
98/Me.
If there are any problems running defragmenter, review this
link.
CHKDSK
August 2003
CHKDSK verifies the logical integrity of a file system.
CHKDSK makes three passes; in the first it verifies files, in
the second it verifies the indexes and in the third it verifies the
security descriptors. CHKDSK can perform an optional fourth
pass to look for bad sectors in the volume’s free space if the
switch /r is used in the command line.
Contents
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Disable
Individual
Drivers
CHKDSK
CHKDSK can be run from the command line by entering
chkdsk [volume:] [[Path] Filename] [/f] [/v] [/r] [/x] [/i] [/v]
[/l[:size]]. The parameters are as follows:
August 2003
Parameter
Description
volume:
Specifies the drive letter (followed by
a colon), mount point, or volume
name.
[Path] FileName
Specifies the location and name of a file
or set of files that you want chkdsk to
check for fragmentation. You can use
wildcard characters (that is, * and ?) to
specify multiple files.
/f
Fixes errors on the disk. The disk
must be locked. If chkdsk cannot lock
the drive, a message appears that
asks you if you want to check the
drive the next time you restart the
computer.
/v
Displays the name of each file in
every directory as the disk is
checked.
/r
Locates bad sectors and recovers
readable information. The disk must
be locked.
/x
Use with NTFS only. Forces the
volume to dismount first, if necessary.
All open handles to the drive are
invalidated. /x also includes the
functionality of /f.
Contents
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MSInfo
Description
/i
Use with NTFS only. Performs a less
vigorous check of index entries,
reducing the amount of time needed
to run chkdsk.
/c
Use with NTFS only. Skips the
checking of cycles within the folder
structure, reducing the amount of
time needed to run chkdsk.
/l[:size]
/?
MSInfo
Use with NTFS only. Changes the log
file size to the size you type. If you
omit the size parameter, /l displays
the current size.
Displays help at the command
prompt.
MSInfo (System Information) is a centralized system
information utility that gathers system configuration
information for technical support and troubleshooting. MSInfo
displays system information such as devices installed and
device drivers loaded. MSInfo can be used to diagnose and
solve computer problems. The information provided by
MSInfo is collected from the registry, System.ini, Win.ini,
Autoexec.bat and Config.sys files, as well as from the
operating system, such as which I6-bit and 32-bit modules
are currently running.
To view the system information, click Start > Run and type
"MSInfo32" (no quotations).
For more detailed information, visit this link.
August 2003
Contents
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Parameter
MSConfig
MSConfig is another excellent tool to diagnose problems. For
more information on this tool see, How to Troubleshoot By
Using the Msconfig Utility in Windows XP.
NOTE: MSConfig is not available in Windows NT or
2000. However a free download that will perform like
MSConfig can be found at this link.
Regmon
For complete details regarding Regmon, see Regmon.
Filemon
Filemon monitors and displays file system activity on a
system in real-time. It displays which applications use the
files and DLLs, or tracks down problems in system or
application file configurations. Filemon works on NT 4.0,
Windows 2000, Windows XP (64-bit) and Windows 9x.
For more information and download, visit Sysinternal site or
search the internet for other sites.
Compatibity
Mode
Compatibility mode provides an environment for running
programs that closely reflects the behavior of earlier
Windows operating systems. To run a program in
compatibility mode:
1) Click Start.
2) Select Programs.
3) Right-click on PhotoDraw and from the list select
Properties.
4) Click on the Compatability tab.
5) Check the box, "Run in compatibility mode for" and from
the list select the desired Windows operating system.
August 2003
Contents
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MSConfig
Sigverif
Sigverif
When installing new software on a computer, system files and
device driver files are sometimes overwritten by unsigned or
incompatible versions, causing system instability. The system
files and device driver files provided with Windows XP have a
Microsoft digital signature, which indicates that the files are
original, unaltered system files or that they have been
approved by Microsoft for use with Windows. Using sigverif,
a user can identify unsigned files on your computer and view
the following information about them:
• The file's name
• The file's location
• The file's modification date
• The file type
• The file's version number
To start, click Start, click Run, type sigverif, and then click
OK.
Windows
Version
To identify the Windows versions:
1) Click Start > Run.
2) Type winver in the box.
3) Click OK.
Hardware
To verify if a piece of hardware is compatible to Windows,
Compatibility visit this site.
List
August 2003
Contents
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For more information concerning this visit this link or this link
or review HOW TO: Use Windows Program Compatibility
Mode in Windows XP.
Another tool that can be used to troubleshoot problems are
support tools for Windows XP and 2000. To install and use
these tools refer to one of the following articles.
• How to Install the Support Tools from the Windows XP
CD-ROM
• HOW TO: Install the Windows 2000 Support Tools to a
Windows 2000 Server-Based Computer
The compatibility tool for Windows XP and 2000 can also be
used to diagnose problems. For more information on these,
refer to approriate article below.
• Description of the Application Compatibility Toolkit 2.0 for
Windows XP
• Description of the Application Compatibility Tool
Using Compatibility Mode in Windows 2000
To use compatibility mode in Windows 2000, follow the
instructions below:
1) Download Windows Application Compatibility Toolkit 3.0
at this link. Install the tool.
2) Click Start > Programs > Microsoft Windows
Application Compatibility Toolkit > Compatibility
Administrator Toolkit 3.0.
3) Select "New Database..." in the left pane.
4) Select Fix.
5) Enter the information in the dialogue box ;
Name of program (i.e., PhD)
Vendor name (Microsoft)
Program location (e.g., C:\Program
Files\PhotoDrawV1\Office\PHOTODRW.EXE)
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Other
Diagnostic
Tools
6) Click Next.
7) Select the desired Windows operating system (e.g.,
Windows 98 / ME).
8) You can use the Test Run to test.
August 2003
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Viewing and
Editing the Registry
Section Contents
General Description
Registry Editor
ScanReg
Regmon
General
Description
The Windows registry is a database where all the information
about your computer is stored. Everything from colors,
installed applications, or changes you make in Control Panel,
are included in the registry database.
It is possible to break Windows by changing the registry. Any
changes you make should be done with caution. If you take
the simple step of making a backup copy of the registry, you
virtually eliminate the possibility of disaster.
Registry
Editor
The registry is edited with a tool found in Windows, the
Registry Editor, called Regedit.exe. To start the registry
Editor, type regedit into the command line of the Start Menu.
Registry Editor
Each key can contain other keys, as well as values. Each
value contains the actual information stored in the registry
itself.
There are three types of values: String, Binary, and DWORD.
Their use is determined by the program that created them. To
display a value, click on the key (folder) of choice and look at
its value in the right pane. To expand a key, click the plus sign
next to it, or double click on the folder.
The Registry Editor allows you to perform the following
operations:
• New keys or values can be added by choosing the
location for the new object, and selecting New from the
Edit menu.
• Rename any existing value and almost any key with the
same method used to rename files.
• Delete a key or value by clicking on it and pressing DEL
key, or right-click and select Delete.
• Search for text in a key or value by selecting Find from
the Edit menu.
Refresh the displayed portion of the registry by selecting
Refresh from the View menu.
The following Microsoft KB article, Description of the
Microsoft Windows Registry provides additional information
August 2003
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Viewing and Editing the Registry
This is where you'll do your editing. The left pane is the tree
view with folders called keys. The right pane shows the
contents of the currently selected folder. The contents are
called values. The items in the left pane aren't really folders,
they're just called folders in order to give them a convenient
method of naming and displaying the information.
ScanReg
ScanReg is a Windows utility for Windows 9x machines that
allows the user to scan, repair and backup the registry. To run
the utility, click Start > Run and type scanreg.
The following switches can added:
Switch
Description
/autoscan
Automatically scans the registry and
backs it up without displaying any
prompts if there is already a backup for
that date.
/backup
Backs up the registry and related files
without displaying any prompts
Enables you to add a descriptive
comment to the registry backup.
"/command=<text>"
This switch can be used by itself or
combined with the /backup switch
Ex: scanreg.exe "/comment=registry
backup 5 June"
August 2003
filename
Scans the registry file specified and
displays a message indicating whether
or not any errors were found. This
switch does not back up the registry.
/fix
Repairs any damaged portions of the
registry and optimizes it by rebuilding it
without unused space.
/opt
Compacts the registry. It will
automatically do this during its boot up
check if there is more than 500KB of
empty space. It will also do this when
running /fix switch
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ScanReg
Regmon
Description
/restore
Displays a list of available backup files,
sorted by the date and time the backup
was created.
/scanonly
Regmon
Scans the registry and displays a
message if any errors are found. This
switch does not back up the registry.
Regmon is a registry monitoring utility that will display which
applications are accessing your Registry, which keys they are
accessing, and the Registry data that they are reading and
writing in real-time. Regmon works on NT 4.0, Windows
2000, Windows XP (64-bit) and Windows 9x.
For more information and download, visit WebAttack site or
search the internet for other sites.
August 2003
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Switch
Common Error
Messages
Section Contents
Common Error Message
Dynamic Linked Library (DLL)
IPF, Fatal Exception Error, and Illegal Operation Messages
Common
Error
Message
One of the more common error messages that appears in a
Microsoft application, is as follows:
Dynamic Linked Library (DLL)
Common Error Messages
When you request data for the error, following screen
appears:
From this screen extract the AppName, ModName and
Offset to diagnose the problem.
Dynamic
When an error message indicates a DLL file the two following
links may be helpful to resolve the problem.
Linked
Library (DLL) • Microsoft DLL Help Database
• DLL World
August 2003
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IPF, Fatal Exception Error, and Illegal Operation Messages
Other errors that may appear are “invalid page fault” IPF),
“Fatal Exception Error” and “Illegal Operation Messages”. For
more details on these errors, click here.1
For more information on Fatal Exception errors, see What
Are Fatal Exception Errors.
1 For information regarding Windows 98 and ME error messages, see
Windows 98 and Windows Me Error Message Resource Center.
August 2003
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Common Error Messages
IPF, Fatal
Exception
Error, and
Illegal
Operation
Messages
Windows XP
Section Contents
Repair Windows XP
Installing Windows XP
CHKDSK
Boot Disk
This section is intended to provide general information
concerning Windows XP. It is not intended to be used as a
means of resolving issues that involve Windows XP. Any
PowerPoint, Publisher or PhotoDraw issue that may require a
Windows XP fix, should be directed to the Windows XP group
for consultation or resolution.
Windows XP is based on NT technology and is a departure
from previous Windows 9x operating systems. The following
information explains features that can be found in Windows
XP and may be of assistance resolving PowerPoint,
Publisher and PhotoDraw issues.
Repair Windows XP
Windows XP allows a user to perform a non-destructive
re-installation. These means that Windows XP can be
reinstalled without affecting documents or applications
installed. To perform this, consult How to Perform an In-Place
Upgrade (Reinstallation) of Windows XP.
NOTE: This can also be done in Windows 2000, see
How to Perform an In-Place Upgrade of Windows 2000.
This Microsoft article will not apply to those users who have
an OEM version (restore disk) of Windows. In these cases a
user should contact the manufacturer for proper instructions
on how to perform a non-destructive installation of Windows.
Installing
Windows XP
To install Windows XP, see HOW TO: Install Windows XP.
System
Restore
Windows XP has a system restore feature that allows a user
to restore the machine to a previous point such as prior to
installation of an application. System restore also allows a
user to mark a point of restoration. To access system restore
click, Start > All Programs > Accessories > System Tools
> System Restore. Take note that restore points are purged
once they become 90 days or older.
CHKDSK
When running the CHKDSK function in Windows XP, a user
may be instructed that the function cannot be performed
since another application is in progress. To overcome this,
respond to the prompt to schedule a CHKDSK ("Y") at the
next rebooting. Shutdown and reboot the machine, CHKDSK
will begin.
August 2003
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Windows XP
Repair
Windows XP
Boot Disk
To create a boot disk for an NTFS or FAT partition, see HOW
TO: Create a Boot Disk for an NTFS or FAT Partition in
Windows XP.
To obtain setup boot disks, follow the instructions in Obtaining
Windows XP Setup Boot Disks.
August 2003
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Windows XP
Boot Disk
Installing and
Removing
Section Contents
Office XP Requirement
Microsoft License Agreement
Office Suite Contents
Office XP and 2000 Qualifying Products
Windows Installer
Office XP Setup Problems
Office 2000 Setup Problems
Invalid CD Key
Windows ME
Flat Installation
Setup Switches
Installing Multi Versions of Office
Activation or Registration
Removing Trial Version of Office XP
Removing Office 2000
Office XP Requirement
Office XP
Requirement
Office XP can only be installed on machines with Windows 98
or higher and Window NT 4 (SP 6 or higher).1 For more
information, see OFFXP: System Requirements for Microsoft
Office XP or OFF2000: System Requirements for Office.
The disk requirements for Office XP can be found in OFFXP:
Disk Requirements for Microsoft Office.
Microsoft
License
Agreement
The user’s license agreement permits installation of a
Microsoft application to a single computer and make a copy
for use on a portable computer. The End-User License
Agreement (EULA) states:
“You may install, use, access, display, run, or otherwise
interact with (“RUN”) one copy of the SOFTWARE
PRODUCT, or any prior version for the same operating
system, on a single computer, workstation, terminal,
handheld PC, pager, “smart phone,” or other digital electronic
device (“COMPUTER”). The primary user of the
COMPUTER on which the SOFTWARE PRODUCT is
installed may make a second copy for his or her exclusive
use on a portable computer.”2
1 When installing on Windows 95 an error message will appear, see
OFFXP: Microsoft Office XP Cannot Be Installed on Windows 95.
2 SOURCE: Office XP application Help File under Contents tab, then
End-User License Agreement
August 2003
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Installing and Removing
Removing Office 97
Office Suite Contents
To verify the contents of the various Office suites, see
OFFXP: What Is Included in the Product Box? or OFF2000:
What Is Included in the Product Box?. Also, on Microsoft’s
site the information can also be found at this link.
Office XP and One of the most common error message received when
installing Office XP is error 1608. This error is the due to the
2000
fact that the user does not have the qualifying product to
Qualifying
install an upgrade version of Office XP. To install Office XP
upgrade version the user must have a qualifying product
Products
installed or CD on hand. The list of qualifying products can be
found in Microsoft’s KB article OFFXP: Products That Qualify
for the Microsoft Office XP Upgrade. For Office 2000 see,
OFF2000: Products That Qualify for the Microsoft Office
Upgrade.
The solution to this error message is a qualifying product CD
or purchase the complete Office XP or 2000 suite. The
upgrade version can be returned to the retailer or Microsoft
(1-888-673-8624, within 30 days or 1-800-426-9400 after 30
days) for a refund.
Small Business Edition
Office 97 Small Business Edition is a qualifying product for
Office XP, however, setup may not detect this. To correct, see
OFFXP: Upgrade Detection Fails When You Upgrade to
Office XP.
Publisher
When installing Publisher 2000, setup may display error
1608. In actuality this is the result of an incorrect product key.
Additional information can be found in OFF2000: Setup Error:
Setup Failed to Locate a Valid Qualifying Product on Your
Machine.
August 2003
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Office Suite
Contents
Windows Installer
When installing Office 2000 a common problem is the result
of a missing, damaged or corrupt Windows Installer
package.3 The user receives an error message such as
The installation package could not be opened...
- or The application requires the Window Installer to run
This may occur due to that fact that Windows Installer
package is missing, damaged or corrupt.4 In this case you
have to repair or update the Window Installer package. To do
this see, OFF2000: Error Message: The Installation Package
Could Not Be Opened or OFF2000: Error Message: This
Application Requires the Windows Installer.
NOTE: Installer can also be found on the Publisher CD
under the file name, INSTMSI.EXE.
If the Installer is on a NTFS partition or the Installer folder
does not have the correct access permission, you may
receive an error message,
The installer is no longer responding
To correct this problem, see OFF2000: Setup Appears to
Stop Responding, Followed by Internal Error 2336 or 2755.
3 For general information about Windows Installer, see White Paper:
Windows Installer Service Overview
4 For specific Office 2000 setup problems with Windows Me, see OFF2000:
Office Stops During Setup: Troubleshooting Steps on Windows Me.
August 2003
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Windows
Installer
Windows Installer
Patch Package Error
Another issue involving Windows Installer displays the
following error message:
This patch package could not be opened. Contact the
application vendor to verify that this is a valid Windows
Installer patch package.
This error message can occur if the Windows registry
contains Windows Installer information from an earlier Office
installation. To resolve run Windows Installer Cleanup Utility
(see Windows Installer CleanUp Utility) For more details on
this issue, see OFF: Error Message: This Patch Package
Could Not Be Opened ....
Windows Installer CleanUp Utility
Microsoft has created the Windows Installer CleanUp Utility,
which allows you to safely remove Windows Installer-related
registry settings from your computer in the event of a
problem. For more information on this utility, see OFF2000:
Windows Installer Cleanup Utility or this Microsoft link.
NOTE: Two versions of Eraser exist, for Windows NT
4.0 with Service Pack 6 and Windows 2000 use
MSICU.EXE and for Windows XP use MSICUU.EXE.
August 2003
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TIP: When re-installing Installer it is advisable to
rename the Installer files (MSI.DLL, MSIHND.DLL,
MSIEXEC.EXE) presently on the machine. Also, install
(in safe mode) the application in a folder other than the
default folder. The above mentioned installer files are
located in C:\Windows\System32.
To diagnose problems that involve Windows Installer, use the
Windows logging service. For details and instruction, see
How to Enable Windows Installer Logging in Windows XP or
OFF2000: How to Use an Office 2000 Setup Log File to
Troubleshoot Setup Problems. For a list of error messages
related to Windows Installer and Office 2000, see OFF2000:
List of Error Codes and Error Messages for Windows Installer
Processes.
To create a verbose log file, follow these steps:
1) With the Office 2000 in the CD-ROM drive, click Start
and then click Run.
2) In the Open edit box, type "<CD-ROM drive
letter>:\setup.exe /L*v! c:\verbose.log" (without the
quotation marks)
This creates a detailed log file called Verbose.log at the root
of the C drive.
Office XP
Setup
Problems
During installation of Office XP, errors, other than 1608, can
occur that prevent installation.
Error 1919
One of the more common errors is error 1919 and may due to
a registry key missing or damaged/missing DLL file. To
resolve this problem, see OFFXP: “Error 1919. Error
Configuring ODBC Data Source” Error Message When You
Try to Install Office XP or an Office XP Program. Also look at,
OFF2000: Errors 1918, 1919, or 1909 When You Reinstall
Office.
August 2003
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Windows Installer Logging
Error 25506 and 25510 are the result of incorrect or missing
system files, DLLs or Microsoft Data Access Components
(MDAC) versions. The following is a list of articles that
address these problems.
• OFFXP: “Error 25506"; Asycfilt.dll File Is the Wrong
Version When You Run Office Setup
• OFFXP: “Error 25506" Error Message During System
Files Update When You Try to Install Office XP
• OFFXP: Error 25506 on ODBCBCP.DLL,
SQLSRV32.DLL, ODDBSE32.DLL, ODBCJI32.DLL,
MSORCL32.DLL
• OFFXP: Error 25510 or 25506 with Files HH.exe, Itir.dll,
Itss.dll
• OFFXP: Error 25506: Riched20.dll Is Wrong Version
Message During Setup
• OFFXP: Error 25510, Asycfilt.dll Missing When You Run
Office Setup
Error 1316
Error 1316 appears due to a missing Windows Installer
folder. To correct, see OFFXP: Error 1316. Setup Cannot
Read from .Msi File.
Error 25503
Error 25003 may appear with the following message:
Error 25003. Microsoft Office setup cannot continue because
the installation source has been corrupted
August 2003
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Error 25506 and 25510
Office 2000 Setup Problems
Error 1304 or 1305
Error 1304 or 1305 can be the result of damaged CD or a
CD-ROM drive configuration problem. To resolve the issue
review OFF: "Error 1304: Error Writing to the File" When You
Install Office XP or Office 2000 or Error 1305 During
Installation.
Error 2744
Error 2744 may appear when installing Office XP when the
Windows Installer is damaged or corrupt. To correct the
issue, re-install Windows Installer (see Windows Installer).
Virus
A computer may be infected with Win95.cih virus. This virus
can corrupt the Windows Installer files thereby causing an
error message to appear. To resolve the issue, see OFFXP:
Error Message: MSIEXEC Caused an Invalid Page Fault in
Module MSIEXEC.EXE at 015f:00400288.
Office 2000
Setup
Problems
As in Office XP, installation of Office 2000 can result in
problems and error messages. Below are some of the
common error mesages and their resolutions.
Error 2355 or 2351
When internal error 2355 or 2351 appears, review OFF2000:
Error Message: “Internal Error 2351" or “Internal Error 2355"
During Setup.
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This error is basically the result of not removing the qualifying
product CD and returning Office XP CD to the drive. For
details, OFFXP: Error 25003 When You Run Setup for
Upgrade Installation.
Invalid CD Key
When a user tries to install Office 2000 the following error
message may appear:
Internal Error 2349: Copy resumed with different info.
This may be the result of using the DVD or CD-RW drive to
install. To resolve the issue use the CD-ROM to install. For
more information see, OFF2000: Error Message: Internal
Error 2349: Copy Resumed with Different Info.
Error 2349 may also be the result of a dirty installation CD as
explained in OFF2000: You Receive an "Error 2349" Error
Message During Installation.
Error 1304 or 1305
See Error 1304 or 1305 under Office XP Setup Problems.
Insufficient Privileges
If Full Control privileges are not granted to the System or
Everyone group, an error message may appear when trying
to install Office 2000, see OFF2000: “Error 1303. The
Installer Has Insufficient Privileges...” Running Office Setup
for a resolution.
Invalid CD
Key
When installing Office or a particular Office application, an
error message appears stating that an invalid CD (product)
key has been entered. To resolve this issue, try the following:
2) Enter "<drive>:\setup.exe /qr" (without quotations). This
will disable the install while disabling the user interface.
3) Once installation is complete, reboot the computer.
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Error 2349
Windows ME
For more information, consult Office2000 CD2 Installation
hangs on product key (SOX020620700159) or OFFXP on
WINXP: User Information Screen Hangs
(SOX030424700143).
Windows ME
For specific Office 2000 setup problems with Windows Me,
see OFF2000: Office Stops During Setup: Troubleshooting
Steps on Windows Me.
Flat
Installation
When problems are encountered during an installation a “flat
installation” may remedy the situation. A flat installation
merely involves copying all files from the installation disk onto
the hard drive and clicking Setup.exe file. If installing in safe
mode, a flat installation is the only alternative since CD ROM
drives have been disabled. For more information see, HOW
TO: Perform a Flat Copy/Flat Installation from CD to Hard
Drive.
Setup
Switches
A common switch is <drive>:\setup.exe /spforce which
forces the system file updates. For a list of switches that can
be used in Office setup, see OFFXP: Setup Command-Line
Switches for Office XP.
NOTE: To disable the user interface during setup, use
the following command: <drive>:\setup.exe /qr.
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4) Launch Office or the particular application and enter the
CD key.
Installing Multi Versions of Office
If need be more than one version of Office can be installed on
a single computer, for example, Office 2000 and Office XP.
When so doing, follow these rules:
• Place in different folders.
• Install the older version first then the more recent.
For complete details, see OFF2000: Running Multiple
Versions of Microsoft Office, OFFXP: Setup May Remove
Earlier Versions of Office or OFF2000: Setup May Remove
Older Components.
Activation or
Registration
Once Office is installed, problems may still arise. One such
problem maybe registration or activation and below are a
series of issues that may occur.
Activation
Office XP allows two initial installations. Any additional
installations must be manually reported to the Product
Activation Center. Each installation of the program will
generate a new Activation Identification number. This
Activation ID is not associated with any personal or computer
information.
Product Already Registered
The following error message appears.
The product is already registered on another computer. If you
feel this message is in error, try registering again.
Review OFF2000: Error Message: "The Product Is Already
Registered on Another Computer" When You Reinstall Office
2000 or Microsoft Project 2000 for a resolution.
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Installing
Multi
Versions of
Office
Removing Trial Version of Office XP
If a user skips the registration 50 times or more, the following
error message appears:
You must register now or Microsoft Office 2000 SR-1 edition
will no longer run.
Follow the instructions found in OFF2000: Cannot Run
Programs If Office Registration Wizard Is Skipped 50 Times.
An Office application may fail to start after clicking the
Register Later button. To resolve this issue, see OFF2000:
Program Unexpectedly Quits After You Click "Register Later"
50 Times.
Prompt for Confirmation Number
A prompt from the registration wizard to enter a confirmation
number may appear. This issue can be resolved by following
the instructions in OFF2000: Unable to Change Registration
Method.
Restarting Registration Wizard
A user maybe unable to restart the registration wizard when
launching an Office application for the first time. To correct
this, see OFF2000: Unable to Restart Registration Wizard.
Removing
Trial Version
of Office XP
August 2003
To remove trial versions of Office XP and return to the
previous version of Office, see HOW TO: Remove a Trial
Version of Office XP to Reinstall an Earlier Version.
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Skipping Registration 50 Times or More
Removing Office 2000
When removing Office 2000, the instructions in the following
Microsoft KB articles should be followed: OFF2000: Utility to
Completely Remove Remaining Office CD1 Files and
Registry Entries and OFF2000: Utility to Completely Remove
Remaining Office CD2 Files .
Removing
Office 97
To remove Office 97, see OFF97: Utility to Completely
Remove Remaining Office 97 Files and Registry Entries.
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Removing
Office 2000
Specific
Powerpoint Issues
Section Contents
Launching Problems
Problems Using PowerPoint
Using Powerpoint
Pocket PC
The principle problems that occur with Powerpoint can be
grouped into three categories: launching, errors while using
and user knowledge. Each one of these categories are
discussed in the following sections.
Launching
Problems
Various problems or errors may occur when launching
Powerpoint. Below are some of the more common.
Powerpoint 2000 Quits
After installing Project or Visio, Powerpoint 2000 may start
and quit immediately. To resolve this, the registry will have to
be edit. For the details on this see OFF2000: Program Quits
Immediately After Installing Project or Visio.
Launching Problems
Powerpoint 2000 may start and quit immediately or the
Registry Wizard may start each time Powerpoint is launched
or one of the following error messages is displayed:
Required registry information is missing and this application
cannot run. Please rerun setup to correct this problem.
- or Error 1402. Could not open key:
SOFTARE\Microsoft\Office\9.0\Access\Jet\4.0\ISAM
Formats\MicrosoftllS. Verify that you have sufficient access to
that key, or contact your support personnel.
- or The Registration wizard cannot run because the system
information it requires is either unavailable or incorrect.
This is the result of permissions on the registry key that were
set to prevent writing to the registry. To repair the registry see
OFF2000: Error Messages Starting Office Program, or
Program Immediately Quits on Windows XP, Windows NT
4.0, or Windows 2000.
Error Encountered
When launching Powerpoint 2002 the following error
appears:
Encountered an error and must close
The exact cause and therefore resolution is uncertain. Below
are some known causes, however, a detailed review of the
database and case history should be completed.
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Specific Powerpoint Issues
Powerpoint 2000 Quits With Error Message
Launching Problems
As per PPT2002: Encountered an error and must close
(SOX020720700028) the resolution would be to update the
video driver and search and deleting the temporary files
(ppt*.tmp).
I/O Error
When you open (and can also occur when saving) a file the
following error message appears
An unexpected error occurred - I/O Error 0
- or An unexpected error occurred - I/O Error 6
- or PowerPoint found an error it can't correct. You should save
the presentation, quit, and then restart PowerPoint.1
This is the result of a corrupt registry key and to resolve the
issue, delete the corrupted key. For details, see PPT2000:
Error Message When You Use the Open Command.
1 Also, if this error message appear, review PPT2000: Error Message:
PowerPoint Found an Error it Cannot Correct. You Should Save Your
Presentation...
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In one documented case, an add-in (Powerpoint Event
Generator) was responsible and the resolution was to
remove. When this error message, the first troubleshooting
step should be to run Powerpoint in application safe mode to
determine if an add-in is causing the problem.
Launching Problems
After installing Office 2000 Small Business, Powerpoint 97 no
longer opens. When you start PowerPoint, you see the
splash screen flash very quickly, but Powerpoint does not
open. The cause of this is certain files were not properly
updated. To resolve the issue, see PPT97: PowerPoint
Doesn't Open After Installing Office 2000 Small Business.
Powerpoint Runtime Error
Installation of Office 2000 SR-3, may cause a problem in
Powerpoint. Powerpoint will crash and display a Runtime
Error R6025. If SharePoint Portal Server client is installed
the SPS client Powerpoint add-in PKMOfficeAddIn.PwrPntUI
is causing the problem. That add-in adds check-in/out to the
menu. To resolve the problem, set the LoadBehavior to 0 in
the registry key HKEY_Local_Machine\SOFTWARE\
Microsoft\Office\PowerPoint\Addins\PKMOfficeAddIn.PwrPnt
UI.1. This disables the add-in. The resolution for this can be
found in PPT2000: Runtime Error R6025 Pure Virtual
Function (SOX 021122700026).
NOTE: This behavoir has been remarked after the
installation of FrontPage.
Video Driver Conflict
Video driver conflicts can prevent Powerpoint from launching.
Problems that arise due to video conflicts are detailed in
Video and Graphics Issues.
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Powerpoint 97 Does Not Launch After Installing
Office 2000
A user may be able to launch Powerpoint without incident,
however, face problems while using Powerpoint.
Linking
When a presentation is opened in Powerpoint, some of the
links or objects may be missing. This behavior can occur
when the location of a linked object has been changed. Even
when the relative path to the object remains the same,
Powerpoint may not be able to find it because it is using an
absolute path. Try updating the links through the Links dialog
box in the application.
Another problem that may occur with links is that they fail to
work or point to the wrong area. This problem generally
occurs when there a large number of links within the
presentation. The cause is that Powerpoint allocates 64K of
memory to link information which is shared with other
functions like document properties. Once the allocated
memory fills up, new additions overwrite old information,
resulting in scrambled or non-functional links.
For more information on this behavoir, review PPT2000:
Cannot Save Changes to Hyperlink Settings or this link.
File Size
File size within a document may grow expectedly. To
overcome this problem, see PPT2000: File Size Increases
When File is Opened and Saved Even if no Changes are
Made and this link.
Also, a file size may grow if saving to an earlier version.
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Problems
Using
PowerPoint
If a image is displayed upside down or flipped in Powerpoint
2002, the cause maybe that the presentation was created in
an earlier version of Powerpoint. The resolution is to
manually flip the images to the correct orientation. For details,
see PPT2002: Image Appears Flipped in Presentation from
Earlier Version of PowerPoint.
Delete Multiple Columns From a Graph
In Powerpoint 2002 while deleting multiple columns from a
graph the following error message is displayed:
CiceroUIWndFrame: GRAPH.EXE - Application Error
The instruction at xxxxxxxx referenced memory at xxxxxxxx.
The memory could not be written.
A Hotfix is provided to correct this issue, however, review
PPT2002: You Receive Error Messages When You Delete
Multiple Columns from a Graph and ensure that the exact
symptoms exist.
Printing and Preview Problems in Powerpoint 2002
To resolve printing problems where the page orientation is
incorrect see, PPT2002: Presentation Prints or Previews with
Incorrect Orientation. If the Landscape and Portrait buttons
on the Print Preview toolbar, are inactive (dimmed), see
PPT2002: You Cannot Select Landscape and Portrait
Buttons in Print Preview.
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Flipped Images
The slide show setting Show on, which permits the
presentation to show on a secondary monitor or dual monitor,
is not saved in the presentation's Slide Show properties. The
property must be set every time the file is opened and
displayed on a secondary monitor. To resolve this is, a hotfix
is available as indicated in PPT2000: "Show On" Secondary
Monitor Slide Show Setting Is Not Saved.
Powerpoint Email
While attempting to open a PowerPoint e-mail attachment
from Outlook Express, a blank presentation appears. This
could be caused by invalid Powerpoint registry keys. To
resolve, remove Powerpoint using the Office XP Clean Up
Utility then delete the Powerpoint keys in
HKEY_LOCAL_MACHINE and HKEY_CURRENT_USER
then reinstall. For more details see SOX030122700032
(untitled).
French (Canada) Dictionary
If a user types "ETC." in a Powerpoint slide, and the default
spelling dictionary is French (Canada), PowerPoint will stop
responding. There is a problem in the French dictionary file
that is included with Office XP. To resolve this issue download
and install the latest Office service packs. If more information
on this issue is required, see PPT2002: PowerPoint Stops
Responding If You Type "ETC." with French (Canada)
Spelling.
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Dual Monitor
Using Powerpoint
When you print handout pages and select a range of slides to
print (e.g., slides 11 to 20), Powerpoint starts numbering the
pages at page 1 regardless of the slide number. To work
around this, see PPT2000: Handout Page Numbers Always
Start at One.
Credit Scroll Animation Scheme
When using the credit scroll animation, a user may lose part
of the list. This is the result a size limit. For more information,
see PowerPoint 2002 - size limit to text box for an
(SOX030320700007) or Limitation for Credit Animation in
PowerPoint (SOX030626700121).
Excel Objects
After you link to a Microsoft Excel chart in Microsoft Word or
Microsoft PowerPoint, the chart may be truncated (cut off). To
resolve this issue see, OFF2000: Linked Excel Chart May Be
Truncated in Word and PowerPoint or OFFXP: PPT2002:
Excel Objects Appear Truncated When You Paste Them in
PowerPoint.
Slow Text
If a user experience text that slowly appears on screen while
type, this maybe the result of a the Klez virus. To resolve this
issue run an anti-virus program to remove the virus.
Using
Powerpoint
August 2003
Using Powerpoint, with or without launching or usability
problems, may still be complicated to the user. Below is a
brief list of problems that are related to user knowledge.
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Handout Page Numbers
Using Powerpoint
In Powerpoint, unlike Word, you cannot change the
measurement units to inches or centimetres using Tools >
Options. Instead you must go to Control Panel then Regional
and Language Settings and change the settings there by
selecting a region that has the measurement displayed as
you would like to see. For example, Canada would be metric
(centimetres) whereas US would be English (inches). This
information can also be found in PPT2002: Units in metric,
wants them in standard (SOX020923700088)
Default Presentation Format
To create default formats for new presentations, review HOW
TO: Create (Format) a Default Presentation in PowerPoint
2002 or PPT2000: How to Create (Format) a Default
Presentation.
In Powerpoint 2000 the user may have trouble locating Blank
Presentation.pot. If this is the case see, PPT2000: Cannot
Find Blank Presentation.POT.
To restore the default settings of a template, see PPT2000 &
PPT2002: Restoring default settings (SOX0211017000139).
Templates
To create Powerpoint templates visit this link.
Master Slides
For information regarding master slides, visit this link.
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Measurement Units
Using Powerpoint
To embed fonts in a presentation, a user can use the pack
and go feature, however, PPT2000: Presentation Broadcast:
Fonts Are Replaced on Audience Machines.
Turning Animation Off
To turn animation off within a presentation:
1) Click Slide Show.
2) Click Set Up Show.
3) In the Show Options, check the box "Show without
animation".
Add-Ins
Although add-ins are not supported in personnel support, a
workaround to resolve multimedia problems (see Windows
Media Player Control) may require the use of an add-in.
When inserting an add-in in Powerpoint 2002 ensure that the
macro security setting is set to low.
Also, a Powerpoint add-in can be created, see PPT2000:
How to Create a PowerPoint Add-In.
Presentation as Video
To convert a Powerpoint presentation to video, visit the
following link or HOW TO: Videotape a PowerPoint
Presentation.
Default View Add-In
Setting a default view within Powerpoint can be set by
inserting an add-in. To download and obtain more information
regarding this add-in visit this link.
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Embedding Fonts
Using Powerpoint
To insert a clock or timer in a Powerpoint presentation, see
the following link.
Live Browser Control
A live interactive web browser window can be inserted into
Powerpoint. To achieve this an add-in is required which can
be found at the following link with instruction.
Disabling Animation
To disable animation in Powerpoint:
1) Click Slide Show > Set Up Show.
2) In the dialog box, check the box beside "Show without
animation".
Converting to DVD
To convert a Powerpoint presentation to DVD see the
following link.
Pen Pointer
To insert a pen pointer that will mark a presentation while in
slide show press Ctrl-P. To erase the markings press E only.
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Inserting Clock
Pocket PC
Pocket PC 2002 PDA's rely on various third party
applications for viewing PowerPoint presentations. Most of
the OEM's ship some type of PPT viewer with the PDA, so a
customer with a Pocket PC from one of the major OEM's
probably already has a viewer. Dell currently includes the IA
Presenter viewer, and I believe HP and Toshiba also include
a viewer. All Pocket PC versions prior to 2002 and all
Handheld PC versions come with our own PowerPoint
handheld application. It is usually preinstalled. Here are some
of the available third party viewers for Pocket PC 2002
platforms.
• Westtek
• Conduits
• IA Presenter
• Albatros
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Pocket PC
Specific
Publisher Issues
Section Contents
Installation
Launching Problems
Problems Using Publisher
Using Publisher
Uploading to the Web
PDF Creation
Office XP Service Pack
The principle problems that occur with Publisher can be
grouped into four categories: installing, launching, errors
while using and user knowledge. Each one of these
categories are discussed in the following sections.
Installation
Problems may be encountered when installing Publisher
2000 from Office 2000. The following error message may be
displayed:
Launching Problems
To resolve this issue, see Publisher.
Another installation problem with Publisher may be due to
damaged system files or bad sectors and the following error
may be displayed:
Installer Terminated Prematurely. I/O operation has been
aborted because of a thread exit or an application request
To resolve the problem run Scandisk as cited in Installer
Terminated Prematurely. I/O operation has been aborted
because of a thread exit or an application request
(SOX030207700033).
Shortcuts or Menus Missing After Installation
After installing Publisher shortcuts or menus are missing. To
resolve this issue, re-install Publisher.
Launching
Problems
Error messages or problems may result when launching
Publisher. Below are some of the more common error
messages that can appear.
MSPUB.EXE
When launching Publisher 2002 one of the following error
message is displayed:
Microsoft Publisher has encountered a problem and needs to
close. We are sorry for the inconvenience.
If you were in the middle of something, the information you
were working on might be lost.
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Specific Publisher Issues
Setup failed to locate a valid qualifying product on your
machine. Please select the drive where a qualifying product
can be found.
Launching Problems
To see what data this error report contains, click here.
The details of the error reveal that the affected module is
mspub.exe. This is a result of a damaged registry key and
must be renamed. For instructions and exact error details see
PUB2002: "Publisher Has Encountered a Problem and
Needs to Close" Error Message When You Start Publisher.
Publisher Closes When Opening or Saving
When opening or saving a Publisher 2002 document the
following error message appears:
Microsoft Publisher has encountered a problem and needs to
close. We are sorry for the inconvenience.
The error details list PTXT9.dll as the affected module. This
can be resolved by installing the latest service packs for
Office XP. For details, PUB2002: Office Application Error
Message in Publisher 2002 When You Open or Save a
Publisher File.
The same module, PTXT9.dll, can also prevent Publisher
2000 from launching. The following error message may
display:
Publisher cannot load the required file (PTXT9.DLL). You
may be out of out of memory, or the file may be corrupt.
This is the result of a damaged or missing file and to resolve,
see PUB2000 Error Message: Publisher Cannot Load the
Required File (PTXT9.DLL).
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We have created an error report that you can send to help us
improve Microsoft Publisher. We will treat this report as
confidential and anonymous.
Launching Problems
The same symptoms may occur with the above mentioned
error message (see Publisher Closes When Opening or
Saving) or the following:
Mspub Caused an Invalid Page Fault in Module Mlang.dll
There are two available resolutions which are contained in
PUB2002: Error Message When You Open or Work with New
File.
Opening a File Results in Error Message
When opening a file the error (see Publisher Closes When
Opening or Saving) may indicate kernel32.dll as the affected
module. This is the result of a corrupt default print driver
which should be updated, see PUB2002: Error in opening
files (SOX020307700063).
NOTE: Review the section Printing Issues.
Memory Error
When openining a Publisher file the user gets the followining
error message:
The instruction at "?" referenced memory at "?". The memory
could not be read
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Opening or Working with a New File Error Message
Launching Problems
CD Prompt When Launching
When launching Publisher a message prompts for CD2 even
with all components set to "Run From My Computer". The
cause may be Publisher is calling a component that is not
properly configured so MSI wants the Publisher2000 CD so
that it can use information or files contained on the CD to
repair/install the component. To resolve, uninstalled
Publisher, run the erasecd2 utility and re-installed Publisher
in clean boot. For more information, see Pub2000:Prompts
for Cd when launching (SOX000911700006)
Prompt for CD Key
When launching Publisher a prompt to enter the CD key may
appear. This may be result of more than one installation of
Publisher. Remove one of the installations.
Video Driver Conflict
Video driver conflicts can prevent Publisher from launching.
Problems that arise due to video conflicts are detailed in
Video and Graphics Issues.
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The is probably due to a corrupt printer driver, review the
instructions in Pub2000: Memory error due to printer name
(SOX011205700207).
When launching Publisher, the Window Installer also
launches. To resolve this issue, rename Pub60cor.mmc
(Publisher media catalog) to Pub60cor.old. For more
information, see PUB2000: Windows installer launches every
time (SOX020113700041).
Problems
Using
Publisher
If Publisher installs and launches without problems, a user
may still encounter problems using Publisher. Some common
problems are listed below.
Fonts
In Publisher when no fonts are listed in the Font Style
Dropdown List from within the application. Sometime the user
sees an icon and nothing else. To workaround this issue
change the Windows color where the color highlight and color
window are not the same or change to default settings. Also
review, PUB98: Font List Appears Blank When Font Preview
Turned On.
Another related font problem, occurs when opening a
Publisher document an error message appears.
Unavailable Fonts
Although a user may suspect fonts, the problem actually lies
with the printer driver. The default driver is most likely set to a
generic driver and to resolve the issue set the default print
driver to a more complicated driver such as Imagesetter or
the manufacturer’s print driver.
August 2003
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Windows Installer Continues to Launch
Adobe Type Manager, if installed, may result in problems.
One issue is that fonts print incorrectly, to be exact overlap or
wrong typeface. This is the result of font names in Adobe
Type Manager having more than 30 characters. To resolve
the problem install the Adobe Postscript Driver
(www.adobe.com). For more details, see PUB2000: Fonts
with Long Names Print Overlapped with Wrong Font When
Using Adobe Type Manager 4.0.
Another issue that may be the result of Adobe Type Manager,
is that fonts appear fine on screen, however, when printed
they appear as square boxes. The cause maybe due to
Adobe Type Manager being corrupted. To repair, remove and
reinstall Adobe Type Manager.
Forms
When a form is created in Publisher for Web viewing the
check boxes, option buttons and text boxes may be
misaligned. To correct this, see PUB2002: Form Control
Objects Are Misaligned When Saved as Filtered HTML.
NOTE: For functioning forms, the ISP must support
Frontpage extensions.
EPS
If colors in a Publisher EPS graphics do not separate properly
when printed, the reason is due to the fact that Publisher is
designed to seperate color for a vector based EPS file. To
resolve the problem, see PUB2002: EPS Graphics Colors Do
Not Separate Correctly.
August 2003
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Adobe Type Manager
Spell Checker
When you open a file in Publisher 2000 that was originally
created in Publisher 98, spell checker may not operate. To
correct this situation, in Publisher 2000 click Tools >
Language > Set Language. Select the desired language then
click All Text button.
Saving File in Publisher
When the user try to saves a Publisher file to a removable
drive, the following error message may appear:
There is no disk in the floppy drive or the drive door is not
closed.
Please make sure that the floppy drive is ready, then try
again
To resolve this issue, see PUB2000: You Cannot Save Over
an Existing File on a Removable Drive.
Color Schemes
Publisher can call upon Windows color scheme and changes
within Windows may affect Publisher. If a strange color
scheme appears in Publisher, try setting the Windows color
scheme to default to see if it has any effect.
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This symptom may also be the result of using a
non-PostScript printer. For more details, see PUB2000:
Some Colors in EPS Graphics Don't Separate Correctly to
Non-PostScript Printers.
When you use Publisher 2002 to open a Microsoft Publisher
file that was created in an earlier version of Publisher, you
may receive an Office Application Error Reporting message,
and Publisher stops responding (hangs). To resolve this
issue, see PUB2002: Publisher 2002 Stops Responding
When You Open Earlier-Version Publication.
August 2003
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Earlier Versions
Using Publisher
Common problems that arise due to user knowledge are
listed below.
Publisher 2002 Print Dialog Box
Publisher 2002 differs from Publisher 2000
PostScipt and PDF
To create a postscript file in Publisher see PUB2000: How to
Create a PostScript File from a Publisher Document.
To create a PDF file see PUB2000: How to Create a PDF
File.
NOTE: To render a postcript file as a PDF the file must
be distilled. One method would be to use Adobe
Acrobat, however, this application is not free of charge.
To create a PDF, visit this link.
Installing Imagesetter or Color Printer
To install either MS Publisher Imagesetter or Color Printer
drivers see PUB2000: Publisher Imagesetter and Color
Printers not Installed.
Change Page Numbers in Publisher 2002
In Publisher 2002 the means to change starting page
numbers in a document has been changed from Publisher
2000. In Publisher 2002 click Insert > Section as compared
to Publisher 2000 which is Tools > Options > General tab.
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Using
Publisher
Using Publisher
If the page numbers disappears at the bottom of screen, for
Publisher 2002 click View > Status Bar. For Publisher 2000,
click View > Toolbars > Status Bar.
Flipping Objects
To flip (mirror image) an object or text so than it can be
transferred to a T-shirt, see PUB2000: How to Prepare Text
and Objects for a T-shirt Transfer or PUB2000: How to Print a
Publication as a Mirror Image.
Mailmerge Issues
To set Publisher to print multiple copies of a publication on a
single sheet of paper with different addresses on each
publication, see HOW TO: Perform a Mail Merge for Multiple
Publications That Contain Different Addresses Per Page in
Publisher 2002.
Labels and Business Cards
To select a specific type of form for a business card or label
(e.g., Avery):
1) Click File > Page Setup.
2) Select the type (business card or label) in the box
Publication Type (left side).
3) In Page Size box (right side) select the specific Avery
form.
To set margin and gaps for businsess cards or labels in
PUB2000:
1) Click File > Print.
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Page Numbers Disappear
2) Click Page Options button.
3) Select "Print multiple copies per sheet".
4) Click Customize options button. Adjust margins and
gaps to desired positions.
To set margin and gaps for business cards in PUB2002:
2) Click Change Copies Per Sheet button.
4) Click Customize options button.
5) Adjust margins and gaps to desired positions.
To set margin and gaps for labels in PUB2002:
2) Click Adjust Label Printing button.
4) Click Customize options button.
5) Adjust margins and gaps to desired positions.
NOTE: The template must be label or business card.
Uploading to
the Web
The three methods are supported for Web uploading:
• Web folders
• FTP site
• Web Publishing Wizard (WPW)
August 2003
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Web Folder
The recommended method for publishing a Web site to the
Web is to save the site to a Web folder. A Web folder is a
shortcut to a location on a Web server where you can publish
a Web site using the Save As Web Page command.
Shortcuts are created automatically in My Network Places
whenever you open resources on the servers, if you have
read and write access to the server. You can also use the
Add Network Place wizard to create shortcuts to Web servers
and other computers.
Web folders provide an easy way for you to view files and
folders on Web servers. You can navigate from a Web page
to a Web-folder view if you have read and write access to the
Web server.
You can view, manage, move, copy, save, and rename the
files and folders on a Web server just as you would perform
the same actions in Windows Explorer. However, when you
view the contents of a Web folder, you see a list of files and
folders and their associated Internet address
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NOTE: Saving a publication as a Web page saves the
file as HTML and cannot be revised using Publisher. If
future changes are anticipated, save the file as
publication (pub extension) in addition to a Web (HTML)
page.
To publish to the Web using Web folders, follow the
instructions below.
6) With the publication open in Publisher, click File > Save
As Web Page.1
7) Select My Network Places and navigate to the Web
folder.
8) Enter any required login information.
9) Enter a file name and click OK.
FTP Location
To publish using a FTP location:
1) On the File menu, click Save As Web Page (see
footnote 1).
2) If the Web folder does not exist create it using "Add a
network place" and follow the on screen instructions.
3) In the Look in box, click FTP Locations.
1 In Publisher 2000 the Save As Web Page command will only appear if a
Web sites template is used. If you have choosen another template the
command may read as Create Web Site from Current Publication.
Select this command and follow any on screen instructions. Also, in
Publisher 2002 the Save As Web Page command will appear as Export
to Web Page if SP1 has not been installed.
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Before you can manage files and folders on a Web server,
the Web server must support Web folders, which require the
Web Extender Client (WEC) protocol and Front page
extensions, or the WebDAV protocol and IIS, and you must
have read and write access to the Web server. Verify with
your ISP (Internet Service Provider) or administrator. If Web
folders are not supported, you can publish your Web site
using a FTP Location or the Web Publishing Wizard (WPW).
NOTE: If the desired FTP location does not exist in the
list, create it by using Add/Modify FTP Locations.
5) Enter a file name and click OK.
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4) In the list of FTP sites, double-click the site you want,
and then double-click the folder where you want to
publish your Web site.
PDF Creation
To publish using the WPW:
1) Click Start > Programs > Microsoft Web Publishing >
Web Publishing Wizard.
NOTE: If this a firstime installation of Publisher, click
Start > Programs > Internet Explorer > Web Publishing
Wizard. If it does not appear, download the wizard at
this link.
NOTE: If this a firstime installation of Publisher, click
Start > Programs > Internet Explorer > Web Publishing
Wizard .
2) Follow the wizard's instructions to publish your Web site.
Use the Microsoft Web Publishing Wizard online Help to
guide you through the publishing process.
PDF
Creation
Creating a PDF requires printing the file to a postscript print
driver thereby creating a postscript file. Once the postscript is
created it can be distilled into a PDF document using third
party software such as Adobe Acrobat.
Win2PDF, a free download, can be used to create PDF files
from any Windows NT, 2000, or XP application. It installs as a
Windows print driver which allows the user to create a PDF
simply by printing. For more information, visit Win2PDF’s site.
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Web Publishing Wizard (WPW)
Office XP Service Pack
Office XP
Office XP Service Pack 2 corrected various problems within
Service Pack Publisher 2002. For complete details on the corrections made
by SP-2, see PUB2002: Issues Fixed in Publisher 2002 by
Office XP Service Pack 2.
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An internet site, PS2PDF, can also be used. For details visit
the site.
Specific
PhotoDraw Issues
Section Contents
Version 1.0 and 2.0
EPS Files
The principle problem with PhotoDraw is launching and is
described below.
Version 1.0
and 2.0
Photodraw is a discontinued product, however, support
continues. There are two versions of Photodraw, version 1.0
and 2.0.
Version 1.0
Problems arise with Photodraw version 1.0 since it is not
completely compatible with Windows XP or 2000 (see
Photodraw 2000 Causes an Error Message in Windows). The
following error message may display:
Photodrw.exe has encountered a problem and needs to
close. We are sorry for the inconvenience
Removal and re-installing as per PhD1: Error Message:
Unable to Start the Application may correct the problem. If
this does not resolve the issue, run PhotoDraw in Windows
98 compatability mode. To do this see Compatibity Mode.
EPS Files
NOTE: Windows XP and 2000 support tools and
compatibility tool may be used to correct the issue.
However, these are not confirmed fixes. See Other
Diagnostic Tools.
Version 2.0
An IPF error may occur in version 2.0 when editing a graphic.
This is most likely the result of a third party application,
E-Fax. To resolve the issue, see PhotoDraw 2000 version 2:
IPF in module phdfc.dll (SOX030404700020).
NOTE: This behavoir appears only with the latest
version of E-Fax.
EPS Files
One issue with EPS files is that it may not appear exactly as
saved in Adobe Illustrator. This is due to the fact Illustrator
7.0 and higher features that go beyond standard EPS. For
more details, see PhD: EPS Graphics Saved from Adobe
Illustrator.
Missing
Menus
If menus fail to appear in PhotoDraw, the cause may be a
corrupt registry key. To resolve the issue,
1) Remove PhotoDraw.
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Specific PhotoDraw Issues
Photodraw may also fail to launch if as a result of an outdated
Nvida video driver. Update the driver as cited in PHD1 Could
not start application error (SOX021010700003).
Missing Menus
3) Shut down and restart the machine.
4) Install PhotoDraw.
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Specific PhotoDraw Issues
2) Delete the following keys:
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\
PhotoDraw
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\9.0
\PhotoDraw
Video and
Graphics Issues
Section Contents
Troubleshoot Display Issues
Rollback Driver
Known Video Conflicts
Graphic Issues
Display driver conflicts account for many unusual behavoir
within an application. However, data corruption can also
show the same behavoir and therefore should not be ruled
out. Before procedding to troubleshooting video driver
conflicts, eliminate corrupt data as a cause (refer to Signs of
a Damaged File).
Troubleshoot To troubleshoot video/display problems, the following modes
can be used. Take note that all of the following, except
Display
Refresh Rate, are merely indicators that a driver issue exists
Issues
and the resolution may be to refer to the OEM for video driver
updates.
To boot a machine into safe mode refer to Safe Mode. Once
in safe mode repeat the steps that caused the behavoir. If the
problem fails to repeat, a driver conflict or background
application is probably responsible.
Graphic Hardware Acceleration
Many video cards support a variety of upper level functions,
natively or via DirectX. Reducing graphic hardware
acceleration can be used to determine if there is an issue
with video adapter or driver.
To disable graphics hardware acceleration in Windows
2000/XP, visit this link and for Win 9x machines, visit this link.
Resolution
Simply changing the screen resolution can correct some
video problems. To change the display setting:
1) Open Control Panel.
2) Click Display.
3) Click the Settings tab.
4) Move the slider control under Screen resolution.
Color Depth
Adjusting the color depth can also indicate that a video
problem exists. Lowering the color depth as far as possible,
256 colors if available. To adjust the color depth:
2) Click Display.
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Video and Graphics Issues
Windows Safe Mode
4) Under Colors, select the lowest setting from the
dropdown menu.
Refresh Rate
Flickering, screen artifact, and "out of range" error messages
can be corrected by adjusting the monitor refresh rate. To
perform this:
2) Click Display.
4) Click Advanced button
5) Click Adapter tab.
6) Under Refresh rate, increase the refresh rate to the next
highest value. If need be, repeat.
NOTE: If changing the refresh rate results in an error
or no display, reboot the machine into safe mode and
return the resolution to its previous position.
DirectX
Disabling settings in DirectX can be used for troubleshooting.
To run the DirectX diagnostic tool:
2) In the box, type dxdiag.
3) Click the Display tab.
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Rollback Driver
5) Test the behavoir and when completed restore the
settings.
If the behavoir does not repeat when these settings are
disabled, update DirectX.
Rollback
Driver
Windows XP allows a user to rollback a video driver or any
other device driver. To perform this function visit this
Microsoft link.
Known Video Two of the most common video adapter driver problems deal
with the Trident Cyberblade and Voodoo3 drivers.
Conflicts
Trident CyberBlade
The Trident CyberBlade problems occurs in HP Pavilion
n5470 laptops which causes a computer crash when
launching Powerpoint 2002 or Publisher 2002. The problem
is a result of a conflict between Windows Me and the video
adapter driver. The resolution to this problem is to replace
with an updated driver provided by HP. For more details on
this problem, see OFFXP: GPF Errors Starting Office
Applications on HP Pavilion Laptops.
Voodoo Driver
The Voodoo driver problems causes Office XP applications to
hang and display an error message.
This program has performed an illegal operation and will be
shut down. If the problem persists, contact the program
vendor.
- or -
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4) Disable DirectDraw, Direct3D and texturing
components.
Graphic Issues
- or MSPUB caused a general protection fault in module
3Dfx16v3.drv at memory address
The cause of this is a driver conflict which is not a Microsoft
issue. The manufacturer is no longer in business, therefore,
the user must find a suitable driver. To download and install
the latest Voodoo drivers for a Windows 9x machine (this
problem rarely occurs on Windows 2000 or XP machine
since these operating systems were released after the 3dfx
card was discontinued):
1) Go to this site.
2) Select a download location (Mirror #1 or Mirror #2) and
download the zip file.
3) Extract the files and double click the Setup.exe file. The
drivers will install automatically.
NOTE: The above third party sources are not affiliated
with Microsoft or is the accuracy of the information
guaranteed.
For more details, OFFXP: Program Stops Responding
(Hangs) and Errors Appear with Voodoo3 Driver.
Graphic
Issues
August 2003
Grahpic problems can be found in both Powerpoint and
Publisher. Below is a lising of graphic formats supported in
Powerpoint and Publisher see the following articles:
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71
POWERPNT caused a general protection fault in module
Graphic Issues
• PUB2000: Supported Graphic File Formats in Publisher
• OFFXP: Guidelines for Selecting the Appropriate Picture
Format
For a description and the limitations of graphic filters, see
OFF2000: Descriptions and Limitations of Graphics Filters
Included with Microsoft Office.
Another source of general information for graphics is
OFF2000: Guidelines for Selecting the Appropriate Picture
Format.
Some common graphic issues are listed below.
Correcting Corrupt Graphic Filters
When a user tries to insert a particular graphic, the
application returns displaying an error that it cannot convert
the file. This could be the result of a corrupt graphic filter. To
correct the problem try re-installing the graphic filter files. If
this does not meet with success, try the following procedure.
1) Locate the graphic file in question (e.g., jpeg). If the
exact name is unknown, search using "*.flt".
NOTE: Graphic filters can be found in C:\Program
Files\Common Files\Microsoft Shared\Grphflt
2) Rename the file to ".old".
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• PPT2000: Graphic Formats Supported by PowerPoint
Graphic Issues
4) Use repair and detect for the application or repair Office
via Control Panel.
NOTE: The above procedure is not applicable to Office
XP or 2002 applications since graphic filters have been
replaced mso.dll.
Tiled TIFF
No support is provided for tiled TIFFs, for more information
see OFF2000: No Support for Tiled TIFFs in Office 2000.
Red X
The reason a red X is displayed instead of the expected
graphic is varied. The following article may be of assistance,
PPT2000: Graphics Displayed as Red X in Presentation. Also
this link may be of help.
Thumbnail
When the thumbnail image is not displayed in Office XP, it
can be a problem with the registry. To correct OFFXP: Image
Does Not Appear In Thumbnail View After Upgrade to Office
XP.
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3) In the registry editor, locate the key:
HKEY_CURRENT_USER\Software\Microsoft\Shared
Tools\Graphics Filters\Import\[graphic file]. Backup the
file to a safe location, then delete.
Graphic Issues
Images From the Web
After you upgrade from Microsoft Windows 98 to Windows
XP, you may not be able to save images from a Web site
through America Online (AOL).
When you try to save an image, the .jpg file type does not
appear in the Save As dialog box. This may occur after an
upgrade from Windows 98 to XP. To remedy, Cannot Save
Images in Windows XP As JPG.
Also visit the following link.
Another issue that occurs when copying from the Web into
Publisher is that the following error is displayed:
Cannot find specified file
To resolve this, see Pub2000: Insert Picture AOL ART
(SOX020526700013).
Large Graphic Files
Inserting lagre graphic files into Publisher 2000 may result in
problems. Although the behavoir has been documented in
Microsoft Knowledge Base (PUB98: Large Graphics May Not
Import Into Publisher) as a Publisher 98 issue, it does seem
to appear in Publisher 2000.
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Inserting Sound
and Movie Issues
Section Contents
Multimedia Control Interface (MCI)
MCI Compatible
System.ini and Win.ini
Testing in Windows Media Player
CODEC
Resolving CODEC Issues
QuickTime Movies
Other CODECs
Issues Playing a File
Common Usability Issues
Publisher Video Issues
Additional Information
Multimedia, video file and sound files, are handled by
Powerpoint via the Windows system services. Powerpoint
uses Multimedia Control Interface (MCI) and not Windows
Media Player. MCI is part of Windows operating system and
can be found on Windows machine regardless of the
presence of Windows Media Player.
MCI was first introduced about a decade ago with Windows
3.x. At that time Microsoft worked with a number of
companies to develop a standard way to implement
Multimedia on the PC. MCI is built in a modular fashion to
facilitate upgrading by adding newer and improved modules
or components. This modular concept allows software
vendors to simply call upon MCI to do multimedia functions
without having to write new program code. However, there is
a negative aspect to this. If a vendor wants more functionality
than is provided by the MCI standard, they must write their
own program to do so. Apple decided to do this with the
release of QuickTime 3 and all later versions. That’s why only
versions 1 and 2 work with PowerPoint.
MCI
Compatible
As explained above Powerpoint uses MCI to play multimedia.
To ensure that MCI is working properly locate a known
working video, such as clock.avi. To test this file:
2) In the box enter mplayer.exe (Windows 9x) or
mplay32.exe (Windows 2000/XP). This will start the
MCI player.
3) Click File > Open and navigate to the file.
Using clock.avi or any other proven file eliminates the
possibility that MCI is damaged or settings have been altered
(see System.ini and Win.ini).
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Inserting Sound and Movie Issues
Multimedia
Control
Interface
(MCI)
MCI Compatible
NOTE: The possibility that the file is corrupt can be a
factor and testing shoud be done to eliminate.
If a file plays in MCI but not in Powerpoint, the file is
conflicting with the video. These cases may be solved by
disabling sound and graphics hardware acceleration (see
Graphic Hardware Acceleration) or switching to a VGA mode
(see this link for instruction).
To disable sound hardware acceleration in Windows
2000/XP:
2) Click Sounds and Audio Devices.
3) Click the tab Volume.
4) Click on Advanced button which is located under
Speaker Settings.
5) Click the Performance tab.
6) Place the hardware acceleration slider to none, far left
position.
To disable sound hardware acceleration in Windows 98/Me:
2) Click Sounds and Audio Devices.
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Once you have confirmed that MCI plays a proven file, test
the suspect file in MCI. Perform the same procedure as
above. If the file does not play here it will not play in
Powerpoint, however, it may play in Windows Media Player
and should be tested here (see Testing in Windows Media
Player).
4) Click the Advanced button.
5) Click the Performance tab.
6) Place the hardware acceleration slider to none, far left
position.
System.ini
and Win.ini
Another factor to consider is that MCI settings have been
altered by third party software installation, such as Quicktime
or Real Player. MCI settings are stored in system.ini and
win.ini in a Windows 9x machine and within the registry for
Windows NT, 2000, or XP. These files can be reviewed and
revised if need be.
NOTE: Before editing any of these files create a
backup copy.
To review/revise the settings:
1) In a Windows 9x machine, open the system.ini file by
using Start > Run and type "Sysedit". In a Windows NT,
2000 or XP machine, click Start > Run and type
"Regedit".
2) Bring the System.ini box to the forefront for Windows 9x
machines. For Windows 2000, NT or XP, locate
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Wind
ows NT\CurrentVersion\MCI32 and ensure that the
settings are as follows:
Windows 9x
August 2003
Windows NT, 2000 or XP
cdaudio=mcicda.drv
cdaudio=mcicda.drv
sequencer=mciseq.drv
sequencer=mciseq.drv
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3) Click the tab Voice.
waveaudio=mciwave.drv
waveaudio=mciwave.drv
avivideo=mciavi.drv
avivideo=mciavi32.drv
videodisc=mcipionr.drv
videodisc=mcipionr.drv
vcr=mcivisca.drv
vcr=mcivisca.drv
MPEGVideo=mciqtz.drv
MPEGVideo=mciqtz32.drv
3) In a Windows 9x machine, bring the Win.ini box to the
forefront and scroll down to MCI Extensions. For
Windows 2000, NT or XP, locate
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Wind
ows NT\CurrentVersion\MCI Extensions and ensure that
the settings are as follows
Windows 9x
August 2003
mid=Sequencer
mid=Sequencer
rmi=Sequencer
rmi=Sequencer
wav=waveaudio
wav=waveaudio
midi=Sequencer
avi=AVIVideo
avi=AVIVideo
mov=MPEGVideo
qt=MPEGVideo
mpg=MPEGVideo
mov=MPEGVideo
mpv2=MPEGVideo
dat=MPEGVideo
m1v=MPEGVideo
mpg=MPEGVideo
mp2=MPEGVideo
mpv=MPEGVideo
mpeg=MPEGVideo
enc=MPEGVideo
au=MPEGVideo
m1v=MPEGVideo
aif=MPEGVideo
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Windows 9x
Testing in Windows Media Player
mp2=MPEGVideo
aiff=MPEGVideo
mpe=MPEGVideo
aifc=MPEGVideo
mpeg=MPEGVideo
mpm=MPEGVideo
au=MPEGVideo
snd=MPEGVideo
aif=MPEGVideo
aiff=MPEGVideo
aifc=MPEGVideo
NOTE: The entries are case sensitive and if any
changes are made to the file you must re-boot for the
settings to take effect.
For more details regarding this, see PPT2000 Unable to
Insert a Movie from the Selected File.
Testing in
Windows
Media Player
If the file does not work in MCI, test it in other players such as
Windows Media Player (Wmplayer.exe) and its executable,
mplayer2.exe. Test multimedia files first using
mplayer2.exe:
1) Click Start > Run
2) Enter mplayer2.exe in the box to open the player.
3) Click File > Open and navigate to the file.
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Windows 9x
CODEC
Multimedia files may play in either of these but not play in
MCI. If it plays in Windows Media Player, the CODEC used to
compress the movie is too new or otherwise incompatible
with the MCI interface PowerPoint uses by default. These
cases can be solved by inserting the movie as a Windows
Media Control object (see Windows Media Player Control).
NOTE: Mplayer2.exe outperforms Wmplayer.exe when
playing certain types of files, such as MP3.
If they don’t play in any of the above players, make sure
DirectX is properly installed. MPG, AVI, and WAV files are
played by the DirectX component DShow. If these file types
do not play in Windows, make sure the most recent version of
DirectX is installed properly.
To verify DirectX:
2) In the box, type dxdiag.
If the most recent version of DirectX is installed, disable
hardware acceleration. If you’re still having problems,
Windows is shot, the movie is corrupt, or you don’t have the
proper CODEC on your machine.
CODEC
August 2003
If the file DOES play in Windows Media Player, the probable
cause is a non-compliant CODEC (COmpression /
DECcompression). CODECs are used to compress
multimedia files for storage and transfer. The files are
decompressed when playing.
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Repeat the above step to test the file in Windows Media
Player replacing mplayer2.exe with Wmplayer.exe.
CODEC
NOTE: If the file does not play in Windows Media
Player, a CODEC issue could still be the cause. In this
case, the CODEC does not comply with either MCI or
Windows Media Player and the only solution available
can be found in Convert the File.
Below is a list of some CODECs that are MCI compliant.
True Speech Software Audio
CODEC
SP Group
Indeo R3.1 Video CODEC
Intel
Indeo R3.2 Video CODEC
Indeo R.04 Video CODEC
ADPCM Audio CODEC
Microsoft Audio
CCITT G.711 A-Law and u-Law
Audio CODEC
GSM 6.10 Audio CODEC
IMAAPCM Audio CODEC
RLE Video CODEC
Microsoft Video
Video 1 Video CODEC
SuperMatch
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Cinepak Video CODEC
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Many different CODECs are available, however, MCI does
not contain all. Windows Media Player plays the file because
it contains the CODEC used to create the file. A file can only
play if the CODEC used to create the movie is compliant to
the player.
CODEC
Fraunhofer IIS MPEC Layer-3
CODEC
To determine which CODECs are installed on your Windows
98/Me machine go into Control Panel and double click
Sounds and Multimedia. Click on the Devices Tab and look
for “Audio Compression Codecs” and “Video Compression
Codecs”. Click on the + on the left side see a list of the
codecs installed.
For Windows 2000/XP, open Control Panel, double click
Sound and Audio Devices. Click on the Hardware tab and
look for “Audio Compression Codecs” and “Video
Compression Codecs”. Click on either of these then click the
Properties button to see a list of the codecs installed.
NOTE: For either 9x or Windows 2000/XP machines,
system information (MSInfo) can also be used, see
MSInfo.
To determine the CODEC used by the multimedia file, open
the movie in Wmplayer.exe. Click File, and then click
Properties. The Audio and Video CODEC may be listed, or
may just be listed as “unknown”. Another means is right-click
the file and click Properties. Freeware software is available
from Moviecodec.com that will identify a file’s CODEC. To
access the download click here and download either
avicod109.exe or gspot21.zip.
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Fraunhofer
Resolving CODEC Issues
Resolving
CODEC
Issues
If it is determined that an MCI non-compliant CODEC is the
responsible, two options are open.
Windows Media Player Control
If a multimedia file does play in Windows Media Player but
not MCI, a possible workaround for Powerpoint would be to
play the file in Powerpoint using a Window Media Player
Object. To do this review Microsoft KB articles PPT:
Powerpoint Add-in to Insert Movies Using Window Media
Player and PPT2000: How to Play Movies in Powerpoint
Using the Windows Media Player Control.1 If there is any
difficulty in inserting the add-in, review PPT2002 Unable to
insert Windows Media Player add-in (SOX021121700091).
Convert the File
If the Windows Media Player control (see Windows Media
Player Control) is not satisfactory, the only alternative
remaining is to convert the file to an MCI compliant CODEC
(see CODEC). To do this, video editing software is required.
Below is a list of some available software that can be used to
convert.
• Adobe Premier
1 There is also a PPT2002 version, see link in article.
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To install and remove CODECs for a Windows 9x machine
review How to Install and Remove Codecs and MCI Devices
in Windows, How to Download Codecs in Windows Media
Player for Windows XP or HOW TO: Add and Remove
Codecs in Windows 2000. Also, Troubleshooting Audio and
Video Codecs in Windows 95/98 which applies to Windows
9x machines, but may shed light on problems within 2000/XP
machines.
QuickTime Movies
• Microsoft Encoder (this is free download)
• Microsoft Producer (this is free download)
QuickTime
Movies
QuickTime movies made in version 3 and higher, will not play
in MCI since the CODEC is non-compliant. To resolve the
issue, two options are available.
• Create a hyperlink.
• Convert the file to a compliant CODEC. Take note that
not many video editing software are capable of
converting these movies. Two known editors are, Adobe
Premier and QuickTime Pro. Another may be available,
see Additional Information.
Other
CODECs
Below are other popular CODECs that can be used to
compress. These CODECs are not MCI compliant, therefore,
must be converted. Even installation of the CODEC will most
likely not enable it to play in MCI.
If any one of these CODECs are used to produce a video the
following error message may appear:
Video not available, cannot find 'vids:cvid' decompressor.2
2 This error message can be found in Error Message: Video Not Available,
Cannot Find Decompressor. A similiar error message and explanation
can be found in PPT2000: Error Message: DVSD Decompressor Not
Available...
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• QuickTime Pro (see QuickTime Movies)
Issues Playing a File
MJPG is the video equivalent of JPEG. It allows a high frame
rate on even slow computers. Another feature is the high
compression, that is, files become much smaller than .AVI
files.
DivX
DivX compresses digital video so it can be downloaded over
DSL or cable modems in a relatively short time with no
reduced visual quality. DivX is based on the MPEG-4 compression format which offers high quality and low bitrate.
MPEG-4 format takes usually only a fraction (around 15%) of
the size of a standard DVD, even at 640x480 resolutions.
XviD
XviD CODEC is a great open-source alternative to DivX.
XviD comes from the same open-source project as DivX
4.x/5.x, but it remains open-source and free for all to use. The
quality and performance of XviD matches (and sometimes
even surpasses) that of DivX 4.x/5.x.
Issues
Playing
a File
If you are having a problem inserting or playing a multimedia
file within Powerpoint you can consult Microsoft KB article
Sound or Movie Object Play Incorrectly or Not at All or
Microsoft’s Movie Troubleshooter. Both of these are excellent
sources to begin.
If you are experiencing a situation where PowerPoint allows
you to insert the multimedia file but it doesn’t play as
expected the chances are it’s a video problem. Restart the
computer in safe mode and run the presentation. If the file
plays then it’s almost certain there is a video driver issue.
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MJPG
Common
Usability
Issues
Inserting or manipulating multimedia files may prove to be
challenging. Below are some common problems that may
arise.
Macromedia Flash Movie
To play a Macromedia Flash Movie you have to insert a
Shockwave Flash Object. To do this go to Tools > Customize
> Toolbars, and check the box for the Control Toolbox. At the
bottom right of the new toolbar that appears click the item
“More controls”; the one with the hammer and wrench. From
the drop down list choose Shockwave Flash Object, and with
the crosshairs that appear on the slide, draw a box around
the size you wish your Flash movie to occupy. Right click on
this box and choose “Properties”. This properties box allows
you to change many of the attributes of the movie, most
importantly the “Movie” property where you specify the path
to your flash (.swf) file.
To understand Shockwave Flash control object, review
PPT2002: How to Control a Shockwave Flash Object on a
Slide.
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Contents
For more information on video problems and troubleshooting,
see Video and Graphics Issues or HOW TO: Troubleshoot
the Video Adapter Driver in Safe Mode in Windows XP.
QuickTime created from a MacIntosh usually won't work and
is not supported. A multimedia file may work on one machine
but not another, meaning the movie was created from a third
party application which is installed on that machine, usually a
custom CODEC on the machine. This too is a third party
issue. Dazzle is a third party video capture software which
must be converted prior to inserting into PPT. Another option
is to install Dazzle on the machine which is playing the
Multimedia file. For details about cross platform problems,
see PPT2000: Sounds Don't Play When a Presentation Is
Run on Another Computer.
Embedding or Linking
Only WAV files can be embedded and cannot exceed 50 MB.
Go to Tools > Options > General and set “Link sound files
with file size greater than” to 50000. For more information,
see PPT2002: Certain Sound Files Cannot Be Embedded in
Presentations.
NOTE: When sending a Powerpoint presentation with
linked containing files, include the files or use Pack and
Go.
Sound across multiple slides
To play a sound file across multiple slides, see PPT2002:
How to Play Music or Sounds Across Multiple Slides or visit
this link.
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Multimedia across Platforms
Normally sounds that play in Powerpoint will also play as a
web page. The exception to this is sounds that are looped
continuously. The sound will fail to do as expected. This is a
confirmed issue and there is no resolution at this point. For
information, see PPT2000: HTML: Sounds Do Not Loop
Continuously.
Decreasing File Size
If a file size requires reduction, try converting the file to
Microsoft Adaptive Delta Pulse Code Modulation format
(ADPCM) which requires less disk space. For details, see
PPT2000: How to Decrease File Size of Sound Files.3
Although ADPCM format reduces file size a problem may
result when trying to embed files greated than 4MB into a
Windows 9x machine and files greater than 7MB into a
Windows XP Home machine. To resolve the problem, the file
has to be saved in a different format as stated in PPT2002
Embedding WAV Files (ADPCM format) Greater Than 4MB
Using Windows 9x or 7MB Using Windows XP Home
(SOX030203700095)
Media Settings
When you open a presentation in Powerpoint 2002 from an
earlier version (or vice versa), media settings are reset to 0.
For a description of the problems that may occur because of
this, see PPT2002: Animation Timings for Multimedia Are
Lost When You Presentation in Different Version of
PowerPoint.
3 To access Sound Recorder, click Start > Programs > Accessories >
Entertainment > Sound Recorder
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Sound on Web Page
Sounds in HTML presentations may not play as expected. To
troubleshoot these issues, visit this link.
Filename
According to Sounds do not Play in PowerPoint on Windows
(SOX021229700012) the length of the media filename may
affect the file playing in Powerpoint 2002. Filenames greater
than 127 characters may play in MCI (mplay32.exe) but not
in Powerpoint. Rename the file ensuring that the path and
filename do not exceed 127 characters.
Resetting Slide Builds
To reset a slide build VBA coding is required. Slides that
contain sound or movie files will not replay if a user returns to
the slide after viewing it. Rebuilding the slide will allow the
sound or movie file to replay. To accomplish this task, see
PPT2000: How to Use VBA Events to Reset Slide Builds.
Animated GIFs
Animated GIFs will not play in Powerpoint 97.
NOTE: To turn animation off within a presentation, see
Turning Animation Off.
Sound HTML Presentation
When a user converts a presentation to HTML sound does
not play as designed. A resolution to this can be found in this
link.
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Sound in HTML
Publisher Video Issues
To convert an MP3 file into a WAV file, visit the following links:
• MP3 Converter
• MThree
• Micocosoft
• AmericanShareware
CD Tracks
More than one CD track will not play in Powerpoint. To
overcome this issue, extract the track from the CD and
convert to MP3 or WAV (Reference: SOX011108700054,
PPT2002: .cda files on CD won't play right).
NOTE: MP3 format will compress the file greater than
WAV, therefore, using less file space.
Publisher
Video
Issues
Although multimedia problems are for the most part
encounted in Powerpoint, problems can also be found in
Publisher. If video problems are occurring in Publisher,
review one of the three following articles depending on the
Publisher version:
• PUB: Troubleshooting Video Problems
• PUB2000: Troubleshooting Video Problems
• PUB2002: How to Troubleshoot Video Problems in
Microsoft Publisher 2002
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Converting MP3 to WAV
Additional Information
The following links can provide more information, if required.
• Austin Meyers Multimedia Information, click here.
• Flashgeek (inserting Windows Media Control and Flash
information), click here.
• CODEC information and downloads, click here.
• CODEC formats, click here.
• PowerPoint PowerTools, DVD Playing, click here.
• Converting CD track to MP3, click here.
• QuickTime converter, click here.
• Powerpoint DVD Playback software (SpinWare), click
here.
• Powerpoint DVD Playback software (Visible Light), click
here.
• Powerpoint FAQ, click here.
• CODEC suppliers, click here.
• General Information about Microsoft Windows Media
Encoder
• Microsoft KB article PPT2002 "Mmsystem 296" Error
Inserting AVI or MPEG Files4
• How to Install and Remove Codecs and MCI Devices in
Windows (third party information)
• Microsoft Solution Object: PPT2000: Inserting large .wav
files (374MB) - SOX000911700111
4 For Powerpoint 97 and 2000, see the link within the article.
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Contents
Additional
Information
Printing Issues
Section Contents
Issues Within the Application
Printing Issues
Print problems are mainly found in Publisher and can be
grouped into one of two categories.
• Problems within the application. These problems can
manifest itself by error messages, text shifting, font
display issues and other unexplained behavoir. The
problem can be restricted to a single file, however, a
corrupt file should not be overlooked (see Damaged
Files).
NOTE: When Publisher launches it draws information
such as fonts from the default print driver. If the default
print driver is corrupt, Publisher may fail to launch or
report errors.
• Printing problems.
Issues Within the Application
If an application exhibits any of the behavoir described above
the first troubleshooting step to take is to eliminate data
corruption then verify the print driver. Using the print wizard,
install a print driver. One of the drivers listed below are
recommended.
NOTE: When installing the driver, set the driver to print
to file to ensure no accidental printing occurs.
• Generic/Text Only
• Generic PostScript
• HP Laserjet III
• Apple LaserWriter 8500
Set the driver as default and open the application to verify if
the behavoir persists. If not, then an updated driver is
required.
Printing
Issues
If the print problems is the actual printed text, try Print Text as
Graphics. This is very effective to eliminate font substitution
issues. To Print Text as Graphics:
2) Double click Printers and Faxes.
3) Right click on the printer being used.
4) Click Printing Preferences.
5) Click Advanced.
6) Under Document Options, check the Print Text as
Graphics box.
7) Click Enable.
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Printing Issues
Issues
Within the
Application
Printing Issues
1) Open Printers and Faxes.
2) Right click the desired print driver.
3) Click Properties.
4) Click Advanced tab.
5) Click New Driver.
6) Click Next button.
7) Select the suitable printer manufacture and model form
the list, if there is an update there. If not, click Have Disk
button and browse to the updated driver.
8) Click OK.
9) Click Next and follow the instructions.
August 2003
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Printing Issues
To correct a printing issue, the only alternative maybe to
update the driver. To update the driver:
Clip Gallery
Issues
Section Contents
Clip Gallery Versions
Troubleshoot Version 3.0
Testing Clip Gallery 5.0
Unspecified Error
Unregister Clip Gallery
Corrupt Artgal50
Cagcat50
Permissions
Missing or Incompatible Graphics Filter
Manually Remove Clip Gallery from Registry
Installing All Clip Gallery
Inactive Button
Blank Thumbnail
CIL File
Clip Gallery Versions
Clip Gallery can be found in Office 97 and Office 2000. Clip
Gallery 3.0 comes packaged with Office 97. Clip Gallery 5.0
is installed with Office 2000.
Troubleshoot To troubleshoot 3.0, see CG3: Clip Gallery General
Version 3.0 Troubleshooting Tips Part 1 of 2 and CG3: Clip Gallery
General Troubleshooting Tips Part 2 of 2.
Testing Clip
Gallery 5.0
To test if Clip Gallery 5.0 is functioning:
1) Boot in safe mode.
2) Locate the file CAG.exe.
3) Double click the file.
4) If Clip Gallery is functioning, it should open.
Unspecified
Error
While trying to insert an image from Clip Gallery 5.0 an
unspecified error message appears, three solutions are
available; reregister Clip Gallery, compact the Clip Gallery
catalogue, or reinstall using the setup program of the
application used to originally install.
Reregister
Sometimes Clip Gallery 5.0 is not properly registered to the
computer or the registry keys have been removed (see CG5:
Error Message: Clip Gallery Encountered an Error or CG5:
“Run Install” Error Message Occurs When You Attempt to
Use Clip Gallery). To resolve this, see Unregister Clip
Gallery.
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Clip Gallery Issues
Clip Gallery
Versions
Unregister Clip Gallery
To compact your primary Clip Gallery catalogue.
1) Select any category or clip using the right mouse button
(right-click).
2) On the shortcut menu, click Recover.
3) Click Compact.
4) Reinstall Clip Gallery using the setup program of the
application used to install it.
Compacting also performs many routine checks on Clip
Gallery data, attempting to repair any data corruption in the
primary Clip Gallery catalogue. Problems such as corrupted
data error messages or missing clips, compacting may
resolve the problem.
Unregister
Clip Gallery
There may be times when unregistering Clip Gallery 5.0 and
reregistering will repair it. To unregister Clip Gallery 5.0:
1) Click Start > Run
2) In the command line type: regsvr32 /u “C:\Program
Files\Common Files\Microsoft
Shared\Artgalry\MCPS.DLL”. Assuming this is the path
to the file “MCPS.DLL”, if it is not, locate the correct
path.
3) Enter the command. A window should open saying the
operation was successful.
4) To re-register, locate and double click the file
Artgalry.exe. A message should appear saying Clip
Gallery is now configured to run on the computer.
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Clip Gallery Issues
Compact the Database
Corrupt Artgal50
The file Artgal50.mmc is the main Clip Gallery catalogue
where Clip Gallery stores clip property information about
imported clips. Clip properties include information such as
keywords, categories, and thumbnail previews. The following
error message may display.
The file Artgal50.mmc is corrupted beyond repair. You must
delete or rename it.
For more information, press F1 now and read the
troubleshooting topic: Artgal50.mmc is corrupt?
Clip Gallery can no longer access the catalogue. Delete or
rename Artgal50.mmc to allow Clip Gallery to create a new
one. When a new file is created, all user-added clip property
information will be lost. Once a new version of this file is
created, reimport the clips previously imported, and re-enter
the clip property information for those clips.
To delete or rename this file, locate Artgal50.mmc. Delete or
rename the file.
If the above procedure still does not resolve the issue, review
CG5: Error Message: File Artgal50.mmc Is Broken and
Cannot Be Repaired or Error Message: The File
Artgal50.mmc Is Corrupted Beyond Repair.
Cagcat50
When Cagcat50.mmc is not registered Clip Gallery may
display an empty window, no categories displayed or just the
categories created by the user. The following error may be
displayed:
There were no clips found matching your request. Try a
different media tab or keyword.
To resolve, CG5: No Categories Displayed When You Start
Clip Gallery.
August 2003
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Clip Gallery Issues
Corrupt
Artgal50
Permissions
Some users may not be able to access Clip Gallery. The
probable cause of this is that the correct permissions have
not been set. To resolve this see CG5: Error Message: Clip
Gallery Could Not Access the File.1
Missing or If an error message appears indicating graphics import filter
Incompatible or media player may be missing, corrupted, or incompatible:
Graphics
• Try to import another file of the same type. If this works,
then the first clip file is probably corrupted. However one
Filter
or more clips may be incompatible with the installed
graphics filter or media player for a given file type. Or a
filter or media player might need to be installed.
• If the problematic file is a Picture file, look up graphics file
format or graphics filter in the Help file from the
application or applications were installed Clip Gallery was
installed. There may be information about which graphics
filters are included or not and how to install additional
filters.
• If the application comes with a graphics filter that has not
been installed, reinstall that application to get the missing
filter or player:
1) Close all programs.
2) Click the Windows Start button, point to Settings, and
then click Control Panel.
3) Double-click Add/Remove Programs.
4) On the Install/Uninstall tab, click the name of the
program, and then click Add/Remove.
1 This article cannot be accessed publicly. Use KB article number
302638.KB.EN-US.
August 2003
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Clip Gallery Issues
Permissions
Manually Remove Clip Gallery from Registry
Manually
To manually remove Clip Gallery from the registry delete the
Remove Clip following registry keys:
Gallery from
Registry
NOTE: Before removing backup the keys.
• HKEY_CLASSES_ROOT\CLSID\{00021290-0000-0000C000-000000000046}
• HKEY_CLASSES_ROOT\MS_ClipArt_Gallery
• HKEY_CLASSES_ROOT\MS_ClipArt_Gallery.1
• HKEY_CURRENT_USER\Software\Microsoft\ClipArt
Gallery
• HKEY_LOCAL_MACHINE\Software\Microsoft\ClipArt
Gallery
For more information, see How to Manually remove Clip
Gallery 5.0 (SOX000906700076). Before manually removing,
unregister Clip Gallery (see Unregister Clip Gallery), rename
artgalry folder to oldartgary and re-install.
Rename the artgalry folder and rename the artgal50.mmc
files then reinstall.
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Clip Gallery Issues
5) Follow the instructions on the screen to modify your
installation, checking any graphics filters you want
added.
Installing All Clip Gallery
In Clip Gallery 5.0, all the clipart is not installed on the hard
drive. When a user attempts to access clipart that is not
installed, the following message appears:
The file [filename] is stored on a disc called [CD_name].
Please insert this disc.
To resolve this, see CG5: Prompt for CD-ROM When You
Insert Clips.
NOTE: The complete number of images installed is
16,800 using 270 MB. If installing complete clipart
images, ensure that there is enough disk space.
Inactive
Button
If a required button is dimmed or not active:
• Earlier Microsoft applications may allow only some of the
new Clip Gallery functions. For example, Clip Gallery
may launch as a dialog box and not have a button to
shrink or expand the main window. Check for tips on the
Help page that describe the desired function, as there
may be an alternate way of doing what it.
• Some applications may use more than one mode of Clip
Gallery. For example, in a special mode that inserts only
bullets, open Clip Gallery on the application's Insert
menu to insert other clips. Check tips for alternatives for
specific functions.
Blank
Thumbnail
August 2003
An animated GIF that shows a blank thumbnail and preview,
is most likely caused by file incompatibility. Try opening the
file in a GIF animation program, saving it again, and
reimporting it into Clip Gallery.
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Clip Gallery Issues
Installing All
Clip Gallery
CIL File
1) Open the clip in a graphics program. Resize the graphic
to make it smaller, change it to a lower resolution, or
both. Then reimport the new version of the clip.
2) Enlarge the size of the swap file. For information on how
to do this, see Windows Help file and then look up Swap
file in the Index. Change the Maximum Size of your
paging file to the recommended maximum.
CIL File
Importing clips using the Clips Online button, in most cases
they will automatically be added to your Clip Gallery.
However, if the file is saved to the hard drive instead, it will
appear with a CIL extension. Clip Gallery needs to open the
CIL file and add the clips to Clip Gallery in order to use the
clips.
To add the clips to Clip Gallery
1) On the Windows Start menu, point to Programs, and
then select Windows Explorer.
2) Locate the CIL file.
3) Double-click the CIL file.
For details on how to download clipart from the web, see
CG5: How to Download and Run Clip Gallery CIL Files from
the Web.
August 2003
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Clip Gallery Issues
A graphic, such as a JPG, TIFF, or other photographic format,
that shows a blank thumbnail, it is most likely because the
graphic is too large and the computer doesn't have enough
memory to show the thumbnail. However, the clip has been
imported successfully and can be inserted in your
documents. In order to see the thumbnail, try the suggestions
below.
CIL File
Buffer Overrun Patch and Update
A patch is available to avoid a buffer overrun which may
cause Clip Gallery to crash. For details, CG5: Clip Art Buffer
Overrun Vulnerability Patch.
In addition to the buffer overrun patch, Microsoft also has
provided an update to Clip Gallery that upgrades security and
other repairs. To obtain the update, see CG5: Overview of
Office 2000 Clip Gallery Update: June 19, 2002.
Firewall
A firewall application such as ZoneAlarm may prevent
downloading of clipart. Verify that such an application is
installed and configured to block downloading.
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Clip Gallery Issues
NOTE: Attempting to move CIL files into Clip Gallery
using Import clips, drag-and-drop or copy and paste
will not work.
Clip Organizer
Issues
Section Contents
Component Checker
MDAC
Clip Organizer Catalogue
Interface Not Registered
Compacting
Downloading Clipart From Web
Clip Organizer & Clip Gallery
Thumbnails Missing or Blank
Graphic Filters
Collection Limit
AOL
Clip Organizer can be found in Office XP and replaces Clip
Gallery. The main problem encountered with Clip Organizer
is Microsoft Data Access Components (MDAC). To verify the
components of MDAC run Component Checker.
Component Checker
The Component Checker is designed to help you determine
installed version information and diagnose installation issues
with the MDAC. Component Checker runs on the following
operating systems: Microsoft Windows 95, Windows 98,
Windows NT 4.0, Windows 2000 and Windows XP.
MDAC is installed with numerous Microsoft products and also
can be redistributed using the redistribution program
(mdac_typ.exe).
Component Checker is a customized tool that performs the
following tasks:
• Identifies the current MDAC installation on a computer.
• Creates a series of reports about the files identified for
the current MDAC installation.
• Removes the current MDAC installation after listing.dll
conflicts and identifying programs that reference a given
dll. To do this, click Start > Run and enter the following
comand (without quotations):
"C:\comcheck\ComCheck.exe /D/REMOVE/Q"
If MDAC has been corrupted, an error message will appear
(see Clip2002: “Clip Organizer Cannot Complete the
Operation, Unspecified Error 0x80004005” Error Message
When You Use Clip Organizer).
MDAC
When re-installing MDAC follow the procedure below once
MDAC in installed:
1) Navigate to C:\Windows\Inf.
2) Locate MDAC.inf and right-click.
3) Select Install.
4) A prompt for Windows CD will appear, insert the appear.
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Clip Organizer Issues
Component
Checker
Clip Organizer Catalogue
Clip
Organizer
Catalogue
Clip Organizer uses mstore10.mgc and offic10.mgc as
catologue files. If these files, especially mstore10.mgc, are
corrupt or damaged, various problems may arise. As a
general rule if issues arise with Clip Organizer, the first
troubleshooting technique should be to rename the catalogue
files and launch Clip Organizer. This rebuilds the catalogue
resolving the issue. A corrupt or damaged catalogue file may
display, but not necessarily, one of the following error
messages.
Storage for My Collections is corrupted beyond repair.
-orMSTOREDB.EXE has generated errors and will be closed by
Windows.
-orClip Organizer cannot access the file. An error occurred
during a seek operation.
-orClip Organizer cannot complete the operation. An
unexpected error occurred.
If more information is required, see Clip2002: Errors That
Indicate the Mstore10.mgc File May Be Corrupted.
Interface Not
Registered
August 2003
When trying to access Clip Organizer the following error
message appears:
Contents
107
5) If a prompt to replace files, respond by No.
Compacting
The reasons for this error are uncertain, however, testing
points to a damaged registry key and the solution is to repair
(non-destructive installation) Windows according to Method 2
within How to Perform an In-Place Upgrade (Reinstallation)
of Windows XP. This Microsoft article will not apply to those
users who have an OEM version (restore disk) of Windows.
In these cases a user should contact the manufacturer for
proper instructions on how to perform a non-destructive
installation of Windows.
Compacting
Compacting performs many routine checks on your Clip
Organizer data, attempting to repair any data corruption in
the primary Clip Organizer catalog. If you experience
problems such as corrupted data error messages or missing
clips, compacting may resolve the problem. The Compact
command can be found on the Tools menu.
Compacting the catalog will not remove clips from your hard
disk or from Microsoft Clip Organizer, but will only compact
your primary Clip Organizer catalog. This catalog contains
the thumbnail-sized clip previews and other clip property
data. If you want to remove installed clips from your computer
to save space, you must uninstall them using the program
they were installed with.
Downloading When downloading clipart into Clip Organizer from the web,
Clipart From only MPF or RAW formats can be used; CIL format is only
available for Clip Gallery. For details, Clip2002: Clip
Web
Organizer Cannot Read Design Gallery CIL Files.
A firewall application such as ZoneAlarm may prevent
downloading of clipart. Verify that such an application is
installed and configured to block downloading.
August 2003
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Clip Organizer cannot complete the operation.
Interface not registered
Error Code 0x80040155
Clip Organizer & Clip Gallery
To use Clip Gallery in Clip Organizer, see OFFXP: How to
Use the Clip Gallery to Insert Clip Art into an Office XP Document.
Thumbnails
Missing or
Blank
When using Clip Organizer to search Web Collections the
thumbnails do not appear and when right-clicking a clip the
following error message displays:
Clip Organizer cannot complete the operation.
The application called an interface that was marshaled for a
different thread.
Error Code 0x8001010E
This error has been traced to the installation of an application
that interferes or usurps IE and Windows Media functions.
Specifically, the RealDownload component from Real
Networks causes this problem. Remove it if it exists. If this
can’t be found, remove RealPlayer. If this cannot be found,
check Add/Remove programs for any download manager or
media manager. For more information see, Clip2002: No
Thumbnails Are Displayed When You Search for Clips in
Web Collections.
If you import an animated GIF that shows a blank thumbnail
and preview, it is most likely the result of file incompatibility.
You can try opening the file in a GIF animation program,
saving it again, and then adding it into Clip Organizer again.
August 2003
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Clip
Organizer &
Clip Gallery
Graphic Filters
Graphic
Filters
For Microsoft Clip Organizer to be able to work with a specific
graphic or other media format, your computer must have the
appropriate software. Graphic filters and media players come
with operating systems, graphic programs, and other
programs. If you get an error message that says your
graphics import filter or media player may be missing,
corrupted, or incompatible, do one or more of the following:
• Try to add another file of the same type. If this works,
then the first clip file is probably corrupted. However, if
more than one clip fails the clips may be incompatible
with the installed graphics filter or media player for that
file type.
• A filter or media player might need to be installed. Run
setup for Office XP to install filters for the following file
types: Computer Graphics Metafile (.cgm), CorelDRAW
(.cdr), and FlashPix (including PhotoDraw and Picture It!)
(.fpx and .mix), Kodak Photo CD (.pcd), Macintosh PICT
(.pct), PC Paintbrush (.pcx), and WordPerfect (.wpg).
August 2003
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If a graphic is imported, such as a JPG, or other photographic
format, that shows a blank thumbnail, it is most likely
because the graphic is too large and the computer doesn't
have enough memory to show the thumbnail. However, the
clip has been added successfully and can be inserted into
documents. In order to see the thumbnail, try opening the clip
in a graphics program and then resizing it to make it smaller
or changing it to a lower resolution, or both. Then add the
new version of the clip.
Collection Limit
When adding clips, they may not appear in Clip Organizer
even though the progress meter indicated that they all were
added successfully There may be more than 10,000 clips in a
collection. There is a limit of 10,000 clips per collection that
can be viewed. Narrow the search to find the specific clips
you are looking for. Or, organize the collection into several
smaller collections, so that Clip Organizer can always view
the clips you have.
AOL
The AOL browser may prevent a user from inserting clip art.
To resolve this, set the preferences in My AOL to never
compress graphics (see Cannot Save Images in Windows XP
As JPG) and use Internet Explorer as the default browser.
August 2003
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Collection
Limit
Problems with
OLE
Section Contents
Font Folder
Server Application Error
OLE Executable
Insufficient Memory
Officeav.dll
Fonts
MSBlast Worm
Font Folder
When the user inserts an OLE1 in Powerpoint, the following
error message may be displayed:
There isn't enough memory available to read MS Org Chart
This is probably due to more than 600 fonts in the font folder.
To resolve, move some of the fonts to another folder. For
more information see OrgChart2: “There Isn't Enough
Memory” or “Unable to Open”.
1 Object Linking and Embedding
Server Application Error
If the user receives the error message below, working with an
OLE object in Powerpoint or Publisher, review this link for a
possible solution.
The server application, source file or item can’t be found...
This error message may be the result of Norton antivirus plug
in. To resolve obtain the latest update for Norton or disable
the plug-in. For more information, see Cannot edit a chart in
PowerPoint (SOX030129700025B) or to perform either one
of the resolutions see Norton Anti Virus Plug -in.
Excel Object
While inserting an Excel object in a Microsoft application, the
Microsoft [application] can't start the application required to
open this object. An error occurred and this feature is no
longer functioning properly. Would you like to repair this
feature now?
Clicking No to the error message, will display the following
error message:
Cannot start the source application for this object
The cause is a damage registry key. To resolve the problem,
delete the registry key HKEY_CURRENT _USER\Software\Microsoft\Office\9.0\Excel and launch Excel. For more
information, see PPT2000; XL2000: WD2000: OFF2000:
Error inserting Excel Objects in all office apps
(SOX030201700007).
OLE
Executable
August 2003
If there are problems with OLE objects verify that the registry
keys are pointing to the OLE executable, Graph.exe (Office
XP), Graph9.exe (Office 2000) or Graph8.exe (Office 97).
Contents
113
Problems with OLE
Server
Application
Error
Insufficient Memory
While editing an OLE object in Publisher, an error message
may appear stating:
Graph9.exe application error. The instruction at “?”
referenced memory at “?”. The memory could not be
“written”.
This may be the result of corrupt default printer driver and the
resolution is to remove and reinstall.
Officeav.dll
The Norton Anti Virus plug-in, officeav.dll, may cause
problems with inserting objects after installing Service Pack 2
or 3, see Service Pack 2 or 3.
Fonts
Fonts in charts may lose there clarity and sharpness after
being animated charts. To resolve this a hotfix is required. For
more details, see Fonts on Animated Charts Appear Faint
After You Regroup the Fonts. Take note the hotfix does not
solve all scenarios. The fix is created for highly contrasting
backgrounds. If the hotfix does not correct the problem a
workaround would be to use a background that contrasts
highly with yellow or white text. For details, consult PPT2002
Font lose clarity and sharpness during slide show
(SOX030207700058).
MSBlast
Worm
The MSBlast worm may result in OLE issue. Error messages
suchas "...cannot launce or communicate with the OLE
server." To resolve this issue run an anti-virus application to
remove the worm.
August 2003
Contents
114
Problems with OLE
Insufficient
Memory
Norton Anti
Virus Plug -in
Section Contents
Officeav.dll
Disable Officeav.dll
Service Pack 2 or 3
Publisher
Powerpoint
Officeav.dll
The Norton Anti Virus plug-in, officeav.dll, scans Office
documents for viruses. This plug-in may interfere with the
normal working of Office documents.
To disable the plug-in, in Norton go to Options then select
Miscellaneous and disable Office Plug in option.
Disable
Officeav.dll
In most cases the most effective method is to disable the
officeav.dll. To disable the plug-in, in Norton go to Options
then select Miscellaneous and disable Office Plug in
option.
Service Pack 2 or 3
Service Pack After installing Service Pack 2 or 3, a user cannot open an
Office document or cannot edit an inserted object which is
2 or 3
followed by an error message. This behaviour may be the
result of officeav.dll interfering. To resolve this, update
Norton software or disable the officeav.dll. For details, OFF:
Cannot Open Office Documents or Cannot Edit Inserted
Objects After You Install Office XP Service Pack 2 or Office
2000 Service Pack 3.
Publisher
When a user tries to edit text in Publisher using Edit Story in
Microsoft Word an error message appears:
A Word Story Editing error occurred.
Microsoft Word may be busy, or there may not be enough
memory. Wait a moment for Microsoft Word to finish. If this
doesn't correct the problem, try making more memory
available by saving your work and closing other programs;
then try again.
This can be the result of officeav.dll. The workaround can be
found in PUB2000: Error Message: A Word Story Editing
Error Occurred.
Powerpoint
August 2003
If Powerpoint 2000 or 2002 opens slowly, the interference
may be officeav.dll. To workaround this, disable the plug-in.
For more details see, OFF: Office Program Opens Slowly
With Norton Installed.
Contents
116
Norton Anti Virus Plug -in
For complete details and instruction, see OFF: Latest
Information on Using Microsoft Office with the Norton
Anti-Virus Microsoft Office Plug-In.
Powerpoint /
Publisher: Pack &
Go
Section Contents
Using the Feature
Powerpoint Problems
Publisher Problems
The Pack and Go feature can be found in Powerpoint and
Publisher.
Using the
Feature
For information on how to use the feature in Powerpoint, see
HOW TO: Use the Pack and Go Feature in Microsoft
PowerPoint and for Publisher, see PUB2000: How to Use
Pack and Go.
Powerpoint
Problems
When a user attempts to use the Pack and Go feature, the
PowerPoint couldn’t find pngsetup.ex_. You should run Setup
and reinstall.
To correct this, see PPT2000: Error Message: PowerPoint
Couldn't Find Pngsetup.ex_.
Publisher Problems
Publisher
Problems
If a user receives the following error message when trying to
unpack a publication, see PUB2002: Cannot Open Pack and
Go Publication in Earlier Version of Publisher.
Publisher cannot open files from another version.
August 2003
Contents
118
Powerpoint / Publisher: Pack & Go
If the user is unable to unpack a presentation, see PPT2002:
You Cannot Unpackage a Presentation.
Damaged
Files
Section Contents
Signs of a Damaged File
Third Party Software
Signs of a
Damaged
File
Unexpected behaviour with a particular file is a key sign that
a file is damaged or corrupted. Symptoms of a damaged file
are:
• Invalid Page Fault, General Protection Fault or Illegal
Instruction errors (see IPF, Fatal Exception Error, and
Illegal Operation Messages).
• Error messages when opening the file.
Corruption can occur for as many reasons as there are
computers. Generally speaking, however, the causes of file
corruption typically break down into six categories:
• physical problems with the storage media
• hardware malfunctions
• natural disasters (e.g., power failures)
• viruses
• software errors
Preventative Advice
The first three sources of corruption relate to the storage
media, while the latter three relate to the files themselves
To determine if a file is corrupt:
• Open other files of the same type to verify if only one file
is affected.
• Create a blank new file which contails nocomponents
(e.g., inserted objects, templates) of the suspected file.
In many cases there is very little that can be done to recover
the file, however, Microsoft KB article, PPT2000:
Troubleshooting Damaged Presentations on Windows, may
be of assistance. Also, this link may help.
Preventative
Advice
To prevent file corruption:
1) Avoid transferring files to magnetic media, e.g., floppy
disks, zip disks.
2) Do not update files over a network. When using a file
ensure that is done locally. Move the file to the network,
once work is complete, using Windows Explorer. DO
NOT save a file to the network using the application’s
Save As function and browsing to the network location.
3) To avoid corruption from power interruption, use a
reliable UPS (Uninterruptible Power Source).
4) Make frequent backups.
Third Party
Software
August 2003
Some third party software can recover damaged files,
however, these the links listed below are not affiliated with
Microsoft and should be provided as a courtesy and Microsoft
is not affiliated with nor does it guarantee the accuracy of the
information.
Contents
120
Damaged Files
• human errors
Third Party Software
Damaged Files
• OfficeRecovery
• EasyRecovery FileRepair
August 2003
Contents
121
Autorun CD
and Powerpoint
Viewer
Section Contents
Support Policy for Self-running CD
Powerpoint Viewer
Viewer Problems
Support
Policy for
Self-running
CD
Microsoft does not support creation of a self-running
(autorun) CD since Powerpoint was not designed for this.
The only support that can be given is the Microsoft KB article
PPT2000: How to Distribute Presentations on CD-ROM.
In addition, other avenues can be given, such as:
• Submit a suggestion to MS Wish to include the feature in
future versions.
• Save as HTML format which can be viewed in a browser.
• Contact Microsoft Advisory Service at 1-800-936-5200.
Charges of $210.00 US per hour will apply.
Powerpoint Viewer
Sonia Coleman Tutorials
Digital Slide Show
General CD Writing Info
Software “Autorun CD Project Creator”
Software: “APTLauncher”
Powerpoint
Viewer
Computers that do not have Powerpoint installed can still
view only presentations using the Powerpoint Viewer 97. To
download and install the viewer, consult Microsoft KB article
PPT: PowerPoint Viewer (16-Bit) Available from Online
Services or PPT: PowerPoint Viewer (32-Bit) Available from
Online Services (126492.KB.EN-US).1
Also review HOW TO: Create PowerPoint Presentations for
Viewing on Computers That Do Not Have PowerPoint
Installed. As pointed out in the article there are some
non-supported features since the viewer is an earlier version
of Powerpoint or in a Web browser. Features such as
animation (see PowerPoint Viewer Cannot Show All
PowerPoint Animations and PPT2002: Animations Do Not
Play When Presentation Is Viewed with Browser and As Web
Page) are not supported.
To include the viewer on a CD-ROM, see How to Include the
PowerPoint 97 Viewer on a CD-ROM.
Viewer
Problems
If a presentation contains approximately fifty or more slides,
and you point to Go and then click By Title on the Slide
Navigation menu, you may not be able to see all of the slide
titles in the list that appears.
1 At time of writing article was not available. If required search the
Knowledge Base.
August 2003
Contents
123
Autorun CD and Powerpoint Viewer
• Third party solutions (see below) which are not affiliated
with Microsoft and should only be provided as a courtesy.
Viewer Problems
August 2003
Contents
124
Autorun CD and Powerpoint Viewer
PowerPoint Viewer does not provide a list of slide titles that
you can scroll through like the PowerPoint Slide Show
feature. This is a design limitation. For more information, see
PPT97: Viewer Slide Navigation Menu Doesn't Show All
Slides.
Office Suite
Service Packs
Section Contents
Office XP
Office 2000
Service Pack 1 Problem
Identify the Installed Service Pack
Microsoft Update Site
Office XP
For Office XP there are two available service packs; SR-1
and SR-2. The following Microsoft Knowledge Base articles
provide information on these service packs.
Title
Number
OFFXP: Overview of the Office XP
Service Pack 1
307843.KB.EN-US
OFFXP: Overview of the Office XP
Service Pack 2
325671.KB.EN-US
Office 2000
For Office 2000 there are three available service packs;
SR-1, SR-2 and SR-3.1 The following Microsoft Knowledge
Base articles provide information on these service packs.
Title
Number
OFF2000: List of Fixed Problems in
Microsoft Office 2000 Service
Release1/1a (SR-1/SR-1a)
245021.KB.EN-US
OFF2000: What is Office 2000
Service Pack 2 (SP-2)
278942.KB.EN-US
OFF2000: Overview of Office 2000
Service Pack 3
326585.KB.EN-US
Service Pack After installing SR-1 for Office 2000, applications may start
but immediately quit. This is because Office was installed
1 Problem
using a CD key beginning with GC6J3. The resolution for this
is to edit the registry. For more details, OFF2000: Program
Quits Immediately After Starting When SR-1/SR-1a Update Is
Applied.
Identify the To identify if a service pack is installed in an Office suite:
Installed
1) Open any Office application.
Service Pack
2) Click Help then About.
The service pack will be identified if installed. The only
exception, is Office 2000, SR-2 which is not a major release.
In SR-2 the only change is the version number. For more
information, OFF2000: “SP-2” Does Not Appear in the
“About” Dialog Box After Installing SP-2 Update.
1 Installation of SR-3 may result in another issue, see Powerpoint Runtime
Error.
August 2003
Contents
126
Office Suite Service Packs
Office 2000
Microsoft Update Site
To verify the updates missing or required, go to this link or
www.office.microsoft.com (click Product Updates on left
hand side).
NOTE: For Windows update site, go to this link.
August 2003
Contents
127
Office Suite Service Packs
Microsoft
Update Site
Miscellaneous
Problems and
Information
Section Contents
Extracting CAB files
Scan Function
Product Activation
Converting Presentation to MPEG
Extracting
CAB files
To resolve an issue, you may have to extract compressed
files or CAB files. To perform this, see HOW TO: Extract
Original Compressed Windows Files.
Scan
Function
The scan function in Microsoft applications may not work on
USB multi function printers. To resolve this issue, see Scan
Function May Not Work On USB Multifunction Printers.
Product
Activation
If confirmation boxes do not show when activating a product
press Alt-E at the confirmation screen to display the boxes.
Converting
Presentation
to MPEG
To convert a presentation to MPEG (movie) use one of the
following procedures:
Converting Presentation to MPEG
2) Use the Producer addin found at this link.
3) Visit this link for instructions on how to convert create a
VHS tape.
August 2003
Contents
129
Miscellaneous Problems and Information
1) Save each slide as an individual fram and using movie
editing software (e.g., QuickTime Pro) assemble them
as a movie.
Appendix 1 Detailed Error
Messages
The following table lists the error messages contained in this
document and described therein. The listing has been
alphabetically sorted.
Error
Occuring
A Word Story Editing error occurred. Microsoft Word Click here to see text
may be busy, or there may not be enough memory. Wait
a moment for Microsoft Word to finish. If this doesn't
correct the problem, try making more memory available
by saving your work and closing other programs; then
try again.
Click here to see text
Cannot find specified file
Cannot start the source application for this object
CiceroUIWndFrame: GRAPH.EXE - Application Error
The instruction at xxxxxxxx referenced memory at
xxxxxxxx. The memory could not be written.
Clip Organizer cannot access the file. An error occurred Click here to see text
during a seek operation.
Clip Organizer cannot complete the operation. An
unexpected error occurred.
Clip Organizer cannot complete the operation. Interface Click here to see text
not registered Error Code 0x80040155
Appendix 1 - Detailed Error Messages
Error
Occuring
Clip Organizer cannot complete the operation. The
application called an interface that was marshaled for a
different thread. Error Code 0x8001010E
Error 1402. Could not open key:
SOFTARE\Microsoft\Office\9.0\Access\Jet\4.0\ISAM
Formats\MicrosoftllS. Verify that you have sufficient
access to that key, or contact your support personnel.
Error 25003. Microsoft Office setup cannot continue
because the installation source has been corrupted
Graph9.exe application error. The instruction at “?”
referenced memory at “?”. The memory could not be
“written”.
If you were in the middle of something, the information Click here to see text
you were working on might be lost.
Installer Terminated Prematurely. I/O operation has
been aborted because of a thread exit or an application
request
Internal Error 2349: Copy resumed with different info.
Microsoft [application] can't start the application
required to open this object. An error occurred and this
feature is no longer functioning properly. Would you like
to repair this feature now?
Microsoft Publisher has encountered a problem and
needs to close. We are sorry for the inconvenience.
MSPUB caused a general protection fault in module
Mspub Caused an Invalid Page Fault in Module
Mlang.dll
August 2003
Go to Contents
131
Error
Occuring
MSTOREDB.EXE has generated errors and will be
closed by Windows.
POWERPNT caused a general protection fault in
module 3Dfx16v3.drv at memory address
PowerPoint found an error it can't correct. You should Click here to see text
save the presentation, quit, and then restart PowerPoint
Photodrw.exe has encountered a problem and needs to Click here to see text
close. We are sorry for the inconvenience
PowerPoint couldn’t find pngsetup.ex_. You should run Click here to see text
Setup and reinstall.
PowerPoint encountered an error and must close
Publisher cannot load the required file (PTXT9.DLL).
You may be out of out of memory, or the file may be
corrupt.
Publisher cannot open files from another version.
Required registry information is missing and this
application cannot run. Please rerun setup to correct
this problem.
Setup failed to locate a valid qualifying product on your Click here to see text
machine. Please select the drive where a qualifying
product can be found.
Storage for My Collections is corrupted beyond repair.
The application requires the Window Installer to run
The file Artgal50.mmc is corrupted beyond repair. You Click here to see text
must delete or rename it.
For more information, press F1 now and read the
troubleshooting topic: Artgal50.mmc is corrupt?
August 2003
Go to Contents
132
Error
Occuring
The file [filename] is stored on a disc called [CD_name]. Click here to see text
Please insert this disc.
The installation package could not be opened...
The installer is no longer responding
The instruction at "?" referenced memory at "?". The
memory could not be read
The product is already registered on another computer. Click here to see text
If you feel this message is in error, try registering again.
The Registration wizard cannot run because the system Click here to see text
information it requires is either unavailable or incorrect.
The server application, source file or item can’t be
found...
There is no disk in the floppy drive or the drive door is
not closed. Please make sure that the floppy drive is
ready, then try again
There isn't enough memory available to read MS Org
Chart
There were no clips found matching your request. Try a Click here to see text
different media tab or keyword.
This patch package could not be opened. Contact the Click here to see text
application vendor to verify that this is a valid Windows
Installer patch package.
This program has performed an illegal operation and
will be shut down. If the problem persists, contact the
program vendor.
To see what data this error report contains, click here.
Unavailable Fonts
August 2003
Go to Contents
133
Occuring
Video not available, cannot find 'vids:cvid'
decompressor.
We have created an error report that you can send to
help us improve Microsoft Publisher. We will treat this
report as confidential and anonymous.
You must register now or Microsoft Office 2000 SR-1
edition will no longer run.
August 2003
Error
Go to Contents
134
Appendix 2 Telephone Numbers
Department
Tel. No.
Queue
Office XP Activation
1-888-652-2342
Piracy
1-800 RULEGIT
1-800-785-3448
Refund Product (within 30 days)
1-888-673-8624
Refund Product (after 30 days)
1-800-426-9400
Order Desk
1-800-360-7561
Microsoft Sales
1-800-426-9400
Professional Support
1-800-936-4900
Windows 98
1-800-936-5700
86960
Pre-Press
1-425-635-3142
87532
CSR
1-425-454-2030
1-800-936-57002
88987
1
Windows XP
87257
Windows
87257
Office Setup
83835
1 Prepress registration web site,
http://office.microsoft.com/publisher/prepress/AboutPSPP.htm
2 PPI only
Index
Click on the page number to jump to the required subject
A
Activation 32, 128
Add-ins 3, 44, 84
Adobe Acrobat 62
Adobe Type Manager 53
ADPCM 89
America Online (AOL) 74
Animation 44, 45, 90
AOL 111
Apple LaserWriter 8500 94
AppName 17
Artgal50.mmc 99, 101
Artgalry folder 101
Artgalry.exe 98
Autoexec.bat 2, 7
Autorun CD 122
B
Blank Presentation.pot 43
Boot disk 21
Brower 45
Buffer Overrun Patch 104
Business cards 57
C
CAB files 128
CAG.exe 97
Cagcat50.mmc 99
CD
damaged 29
CD Key 51
CD key 30
SR-1 126
CD2 51
CD-ROM 29, 122, 123
CD-ROM drive 30
CD-RW drive 30
Charts 114
CHKDSK 20
description 5
parameters 6
CIL file 103, 108
Clean boot 3
Clip Gallery 97–??
Clip Organizer 109
Clip Gallery 3.0
CIL file 103
graphic filters 100
troubleshooting 97
Clip Gallery 5.0
artgal50.mmc 99
Buffer Overrun Patch 104
Cagcat50.mmc 99
catalog 97
CIL file 103
compact catalog 98
downloading from Web 104
graphic filters 100
August 2003
Index
inactive button/function 102
installing all images 102
manually remove 101
missing thumbnail 102
permissions 100
testing 97
unregister 98
unspecified error 97
update 104
Clip Organizer 105–106
catalogue 107
Clip Gallery 109
collection limit 111
compact catalog 108
downloading from Web 108
MPF format 108
RAW format 108
Clock 45
Clock.avi 76
CODEC 81
determining file 83
determining machine 83
Color
Publisher 54
Color Depth 68
Color Printer driver 56
Columns 40
Command.com 2
Compact
Clip Gallery 5.0 catalog 98
Clip Organizer 108
Compatibility mode 8
Compatibility tool 10, 65
Component checker 106
Compressed Windows files 128
Config.sys 7
Confirmation boxes 128
Contents 24
Conversion 45
CD to MP3 92
MP3 to WAV 91
Corrupt File 119
Corrupt file 67
Credit scroll 42
Cross platform multimedia 88
D
Damaged CD 29
Damaged File 119
Default formats
Powerpoint 43
Default print driver 50, 94
Default settings 43
Default view 44
Defragmenter 5
Description
graphic filters 72
Device manager 4
DirectX 68, 69, 81
DivX 86
Driver
rollback 70
signed 9
Trident CyberBlade 70
Voodoo3 70
Dual Monitor 41
DVD 45, 92
DVD drive 30
Dynamic Linked Library (DLL) 17
E
Earlier versions 55
EasyRecovery 121
137
Filename
media file length 90
SOX021229700012 90
Files
CAB 128
compressed 128
Firewall 104, 108
Flat installation 31
Flipping image 57
Font folder 112
Font substitution 94
Fonts
charts 114
embedding in Powerpoint 44
in Publisher 52
long names 53
square boxes in printed Publisher
53
unavailable fonts 52
Forms
in Publisher 53
French (Canada) dictionary 41
FrontPage 38
FTP Location 60
FTP site 58
F
G
Fatal Exception Error 18
File
damaged/corrupt 119
File Signature Verification 9
File size
decrease media file 89
embedded 88
increases 39
Filemon 8
August 2003
General Protection Fault 119
Generic PostScript 94
Generic/Text Only 94
GIF
animated 90
Graph.exe 113
Graph9.exe 113
138
Index
E-mail 41
Embedded
files 88
size 88
Embedding 44
EPS graphics 53
Error 1304 or 1305 29, 30
Error 1316 28
Error 1608 24
Error 1909 27
Error 1918 27
Error 1919 27
Error 2349 30
Error 25506 28
Error 25510 28
Error 2744 29
Error message
nonresponsive program 16
EULA 23
Excel charts 42
Excel object 113
Excel objects 42
Extract
CAB files 128
H
Hardware acceleration 68, 77–78
Hardware Compatibility List 9
Himem.sys 2
HP Laserjet III 94
HTML 90, 122
HTML presentation
sound 90
Hyperlinks 39
I
I/O Error 0 37
I/O Error 6 37
Illegal Operation 18, 119
Image
flipping 57
Images
flipped in Powerpoint 2002 40
Imagesetter 50, 56
Installation
disable user interface 31
August 2003
Index
Graphic
corrupt filters 72
filters 72, 100
formats 71
in Clip Organizer 110
Red X 73
Graphic filters 72, 100, 110
Graphic hardware acceleration 68
Graphics
flipped in Powerpoint 2002 40
Graphics hardware acceleration 77
Guidelines
graphic formats 72
Installer 26
INSTMSI.EXE 25
Internal Error 2336 25
Invalid CD key 30
Invalid Page Fault 18, 119
IPF error 65
J
JPG 74
K
Kernel32.dll module 50
Klez virus 42
L
Labels 57
Landscape button 40
License 23
Limitations
graphic filters 72
Link files 88
Linking 39
M
Macro security 44
Mailmerge 57
Mark up 46
Master slide 43
MDAC 28, 105, 106
139
August 2003
Mstore10.mgc 107
Mstoredb.exe 107
Multifunction Printers 128
Multimedia 76–92
add-in 84
cross platform 88
workaround 84
76
Multiple slides
sound 88
N
Normal boot 2
Norton Anti Virus 113, 114, 115–116
NTFS 25
Nvida video driver 65
O
Object
flip 57
ODBC 27, 28
Offic10.mgc 107
Office
installing multi versions 32
SR-3 116
Office 2000 97
contents 24
Error 1304 or 1305 30
Graph9.exe 113
graphic filters 72
Me 25, 31
qualifying product 24
quits after SR-1 126
removing 34
140
Index
Measurement units 43
Media settings 89
Memory
insufficient memory message 114
Memory error 50
Menus 48
Microsoft Advisory Service 122
Microsoft Refund 24
Microsoft’s Movie Troubleshooter
86
Mirror image 57
MJPG 86
ModName 17
Monitor
color depth 68
refresh rate 69
resolution 68
Movie
convert presentation 44
resetting 90
MP3 91, 92
MPEG
presentation 128
MPF format 108
Mplay32.exe 76
mplay32.exe 90
Mplayer.exe 76
Mplayer2.exe 80
MS Wish 122
MSBlast worm 114
MSConfig 8
MSI.DLL 26
MSIEXEC.EXE 26
MSIHND.DLL 26
MSInfo 7
MSInfo32 7
Mso.dll 73
MSPUB.exe module 48
P
Pack and Go 117–118
Page numbers 42
Page orientation 40
PDA 46
PDF 62
August 2003
Index
service packs 126
setup problems 25
SR-1 126
SR-2 116, 126
SR-3 38
Office 97 97
removal 34
Office suites 24
Office update 127
Office XP 24, 105
Error 1304 or 1305 29
Graph.exe 113
hangs 70
Powerpoint dictionary 41
qualifying product 24
removal trial version 33
requirements 23
service packs 49, 125
setup problems 27
SR-2 63
Voodoo driver 70
Officeav.dll 115–116
disable 115
OLE 114
OfficeRecovery 121
Offset 17
OLE 112
MSBlast worm 114
officeav.dll 116
PDF file 56
Pen pointer 46
Permissions 36, 100
Photodraw
1.0 64
2.0 64
Picture format guidelines 72
Pocket PC 46
Portrait button 40
PostScript 54
Postscript file 56
Powerpoint 122–123
centimeters or inches 43
convert to video or movie 44
converting to DVD 45
crashes 70
credit scroll 42
default formats 43
default settings 43
default view 44
deleting columns 40
DVD 45
embedding fonts 44
Excel chart 42
French (Canada) dictionary 41
graphic formats 71
handout 42
hangs 41
HTML presentations 90
I/O Error 37
inserting a clock/timer 45
Landscape button 40
linking 39
OLE objects 112
Pack and Go 117
page number 42
page orientation 40
pen pointer 46
141
August 2003
Index
Portrait button 40
ppt*.tmp 36
runtime error 38
slow Text 42
Sound file size 88
temp files 37
templates 43
Tools menu 88
Powerpoint 2000
blank prsentation.pot 43
FrontPage 38
officeav.dll 116
quits 35
Powerpoint 2002
blank email attachment 41
error message 36
Excel graph 113
flipped images 40
graphs 40
macro security 44
media filename 90
media settings 89
officeav.dll 116
print preview 40
Powerpoint 97 90
launching error 38
Powerpoint Event Generator 37
Powerpoint Viewer 97 123
PPT*.tmp 36
Print driver 50, 94
Print Preview button 40
Print wizard 94
Printer driver 50, 51, 52, 114
Printers 128
Privileges 30
Producer 129
Product key 30
Project 35
PS2PDF 63
PTXT9.dll module 49
Publisher
business cards 57
CD key prompt 51
color scheme 54
crashes 70
editing OLE 114
graphic formats 71
labels 57
mailmerge 57
memory error 50
missing menus/shortcuts 48
officeav.dll 116
Pack and Go 117
page numbers 57
saving file 54
starting page number 56
video problems 91
Web publishing 58
Windows Installer 52
Publisher 2000
CD2 prompt 51
spell checker 54, 125
Publisher 2002
corrupt print driver 50
crashes 48
earlier versions 55
Excel graph 113
forms 53
hangs 63
mspub.exe affected 48
PTXT9.dll affected 49
Publisher 98 54
142
QuickTime 76, 78, 85
QuickTime Pro 129
R
RAW format 108
Real Player 78
Red X 73
Referenced memory 114
Refresh rate 69
Regedit.exe 12
Registration 32
Registration wizard 33
Registry 2, 12–15, 35, 36, 41, 113,
126
backup 14
editor 12
keys 13
repair 14
scan 14
ScanReg 14
values 13
Registry Editor 12
Regmon 8, 15
Removable drive 54
Resolution 68
Rollback 70
Runtime error R6025 38
S
Safe mode 68
application 3
Windows 2–3, 86, 97
August 2003
Index
Q
Scandisk 48
Scanning 128
ScanReg 14
Secondary monitor 41
Self-running CD 122
Service packs 125–127
identify 126
Office 2000 38, 126
Office XP 49, 125
SR-1 problem 126
SR-2 & officeav.dll 116
SR-3 & officeav.dll 116
Setup
disable user interface 31
Setup switches 31
Shockwave Flash Object 87
Shortcuts 48
Sigverif 9
Slide rebuild 90
Slide show 41
Sonia Coleman Tutorials 123
Sound
HTML 90
HTML presentation 90
multiple slides 88
resetting 90
Sound hardware acceleration 77
Sound Recorder 89
SOX000906700076
removing CG5 101
SOX000911700111
inserting large wav 92
SOX020307700063
corrupt print driver 50
Publisher crashes 50
SOX020923700088
measurement units 43
143
T
Temp files 37
Templates 43
Testmem 2
Thumbnail 102
Thumbnails 109
TIFF 73
Tiled TIFF 73
Timer 45
Timings 89
August 2003
Index
SOX0211017000139
restoring default settings 43
SOX021121700091
add-in 84
SOX021229700012
filename length 90
SOX030122700032
Powerpoint email 41
SOX030201700007
Excel 113
SOX030203700095
file size 89
SOX030207700033
Publisher installation 48
SOX030207700058
fonts lose clarity 114
SOX030404700020
IPF errow 65
Spell Checker 54, 125
Standard boot 2
Support tools 10, 65
Switches 31
System file updates 31
System information 7
System.ini 2, 7, 78
Trial versions 33
Trident CyberBlade 70
T-shirt 57
U
Unspecified error 97
Update 127
USB 128
User interface 31
V
VBA code 90
Verbose log 27
Versions
installing multi 32
VGA mode 2, 77
VHS tape 129
Video 67, 76, 77, 83, 84, 86, 87, 117
Video driver 65
rollback 70
Videotape
convert presentation 44
Viewer 123
Virtual Device Drivers 2
Visio 35
Voodoo3 70
W
WAV
from MP3 91
Web 74
Web browser control 45
Web Collections 109
144
August 2003
Index
Web folders 58, 59
Web forms 53
Web page 89
Web publishing 58
Web Publishing Wizard 58, 62
Win.ini 2, 7, 78
Win2PDF 62
Windows 2000
Compatibility mode 10
compatibility tool 10, 65
component checker 106
hardware acceleration 68
safe mode 3
support tools 10, 65
Windows 95
Windows 98
clean boot 4
error messages 18
safe mode 3
upgrading to XP 74
Windows Application Compatibility
Toolkit 3.0 10
Windows color scheme 54
Windows Installer 25, 29, 52
White Paper 25
Windows Installer CleanUp Utility 26
Windows Installer files 26
Windows ME
clean boot 4
error message 18
HP Pavilion 70
OFF2000 setup problems 25, 31
safe mode 3
Windows Media Control object 81
Windows Media Player 81
add-in 84
Windows NT
Windows update site 127
Windows version 9
Windows XP 19–21
boot disk 21
CHKDSK 20
compatibility mode 8
compatibility tool 10, 65
images 74
installing 20
JPG 74
photodraw 1.0 64
repair 20
rollback driver 70
safe mode 3
support tools 10, 65
Wmplayer.exe 80, 83
X
XviD 86
Z
ZoneAlarm 104, 108
145

Powerpoint, Publisher, and Photo Draw

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