The Golden - Alabaster Publishing

Transcription

Guide
The Golden
...it’s worth its weight
Packed full of
practical information
for over 50s, with a wealth
of local contacts and who
can help if things go wrong
Covers a range
of local topics
including Money, Health,
Care, Leisure and Your Home
New revised
and extended
edition 2012
Stockton-on-tees and district
It’s never too
late to learn
2012
Hello and welcome to the 2012 edition of our
Stockton-on-Tees guide – as always it’s full to
bursting with information and contacts from
around the Borough and beyond.
Not everyone had a great experience with learning in
their early years. Even if you did, you may find there are
some subjects you’d like to explore further later in life.
That’s why we’re open to all, whatever your age,
background or previous qualifications. Whether you’re keen
to build your confidence, prove something to yourself or
learn simply for enjoyment, we’ll help you get there.
In times of continuing financial uncertainty it seemed
appropriate to give extra space to topics in our Money Matters
section. So there is more information than ever on financial issues
and consumer advice which we hope you will find useful – see
how to stop those unwanted telephone calls on page 77.
Community Partnerships
As usual we have also been scouting out activities and services
to give you advice and help you stay in touch. And to keep you
on your toes check out the special over 50s offers at the Leisure
Centres – see page 15.
We work with organisations that are interested in
education and learning, whether in the workplace or
community environment. We can support groups of
learners, so for example, if you are a parent, carer
or volunteer why not get together and study a course.
Many groups have already chosen to study together
from places like Children’s Centres, Health Centres
and Voluntary/Community organisations. We are
also interested in hearing from individuals who
want to learn something new so contact us now for
further information.
Contact us
[email protected]
[email protected]
Telephone: 0191 4776100
www.open.ac.uk
Inspiring Learning
The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England and
Wales and a charity registered in Scotland (SC 038302).
Golden Guide
For Older People
Heather Alabaster
Editor
This year we have been asked for copies in quite a few extra
places, so as well as our regular outlets the Golden Guide will
be spreading further afield. We hope this makes it easier for
more people to track down. We expect they will disappear quickly,
so if you still need one get hold of it whilst you can! See overleaf
for a list of where the copies are going.
Finally a very big thank you to all those who have generously
supported the Golden Guide by sponsoring pages in it. Take a
minute to check out the services they offer, then if you make
contact with them, please mention that you saw them in the
Golden Guide – it definitely helps!
Quite a few of our sponsors will be giving out Golden
Guides too – even more reason to get in touch.
As always we welcome any feedback or suggestions for
inclusion. Please contact me at the address overleaf if you
would like to comment.
3
Our sponsors Without our generous sponsors and
advertisers we would not be able to
bring the Golden Guide out for free
every year. So do have a look at their
pages, and where you can, please
tell them you found them in the
Golden Guide. This will help keep the
information coming, and keep it free
and independent for all.
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3Score Years and 10 Aiding You Mobility Arc Barchester Care Homes BHP Law Billingham Players Broadacres Home
Improvement Agency Cats at Home
Clevearc Cleveland Fire Brigade CSV/RSVP Fabrick Housing
Hearing Link Open University
Parkinsons UK Paying for Care Reuben Manor Care Home Tees Active
Tees Valley Counselling Trust Tristar Homes
Wiltshire Farm Foods 4
p56
p26
p14
p62
p35
p14
p29
p14
p49
p35
p9
p26
p49
p2
p49
p53
p60
p17
p46
Back
p58
Golden Guide copies are free. While
stocks last they are available from:
3Score Years and Ten Care; Anchor
Housing; ARC; Broadacres Home
Improvement Agency; CSV/RSVP;
Fabrick Housing; Fusion Dementia
Cafe at Clevearc; George Hardwick
Foundation & Cancer Information
Centre; Halcyon Centre; Independent
Age; Neighbourhood Watch Schemes;
Parkinsons UK support group; Pension
Service Local Team; Tees Achieve Adult
Education; Tees Active Leisure Centres
(over 50s groups); Tristar Homes;
Stockton Advice & Information Service
(CAB); SBC Adult Social Care Teams;
SBC Independent Living Centre; SBC
Library branches (and housebound
service); Stroke Association Support
team; Wiltshire Farm Foods
Note on Content This guide was based on current
information in Spring 2012. But please bear in mind there
may be unforeseen changes to schemes, grants and service
provision in the light of financial reviews and cutbacks.
Please check the latest details for any service you wish to
follow up. Material contained within this book is for general
information – and does not constitute advice. Always consult
a qualified adviser on your own personal situation before
making any decisions. Content is as accurate as we could
make it but the editor cannot accept responsibility for any
inconvenience sustained by anyone using this book.
Copyright This book is the original work of the writer and
publisher, who holds the copyright. Please understand that
we send out hard copies and electronic copies in good faith
that they will not be copied, pirated, altered or reprinted by
anyone else as they are our livelihood! You are welcome to
make partial copies for your own personal use, but should
seek permission for anything more. You also need permission
if you would like to download or circulate an electronic copy
or add it to a website, please get in touch and ask us. The
Golden Guide 2012 is protected by full copyright status.
Alabaster Publishing © 2012
www.alabasterpublishing.co.uk
CONTENTS
2012
01
Out and About6
Community Centres, Village Halls and Church Halls: Community Groups,
Societies and Clubs: Arts, Crafts and Science: Music: Theatre: Sport and
Leisure Centres: Outdoor Activities: Walking Groups: Lifelong Learning:
The Library Service: Technology and Computer Help: Volunteering: Holidays:
Transport: Mobility and Community Transport Schemes
02
Home and Community
28
Repairs and Maintenance: Home Adaptations and Aids: Low Cost
Furnishings: Warmth and Energy Efficiency: Home Security: Anti Social
Behaviour: Domestic Violence: MPs and Local Councillors
03
Health and Wellbeing
38
Medical Care: More Healthcare Services: Dealing with Concerns: Help with
Health Costs: Healthy Lifestyle: Mental Health: Bereavement: More Health
Support Groups
04
Finding Out About Care52
Support for Carers: Staying at Home with Help: More Help with Independent
Living: Retirement or Sheltered Housing: Finding a Care Home
05
Money Matters64
Help with Pensions: Benefit Checks and Money Advice: Paid Work after
Retirement: Starting a Business: Debt: Tax: Savings and Investments: Legal
Affairs: Consumer Advice
06
Key Contact Numbers
79
Heather Alabaster, Editor © 2012
For all publishing enquiries ring 0191 386 5918
or email [email protected] or visit
Alabaster Publishing, The Laurels,
Sherburn Road, Gilesgate, Durham DH1 2JR
5
2012 edition
The Golden Guide...it’s worth its weight
Out and About
We’ve been adding to our selection of clubs,
groups and places to socialise. Whilst we don’t
cover everything – we think it’s representative of
the variety of activities to be found in Stockton
Borough and sometimes beyond. Details were
correct at the time of writing, but arrangements do
change sometimes, so try to check before a visit.
Community Centres, VIllage halls
and church halls
The centres offer a good range of regular activities or
occasional events which they run themselves or else
hire out rooms to others. Centres usually have internet
access; some have a café and most have disabled access
and toilets. Activities vary according to demand and the
facilities available. Examples include:
Adult Education
Art/Craft Clubs
Badminton
Bingo
Bowls
Computers
Dance: Ballroom, Ceilidh,
Salsa, Zumba
Drama
Fitness
Lunch Clubs
Over 50s/Over 60s clubs
Slimming Clubs
Whist Drives
Centres may host visits from others e.g. Citizen’s Advice,
Credit Union, Health Visitors, Housing Associations,
Church services. Some can even arrange transport
if necessary.
To find out what is on offer call in to the centre when it is
open. Bear in mind that many centres are not manned at
all times.
6
Community Groups,
Societies and Clubs
If you are involved in setting up a
new community or voluntary
group help with getting started is
offered by:
Stockton Residents & Community
Groups Association, (SRCGA)
01642 733912
www.srcga.co.uk
SRCGA offer practical advice and
support to voluntary and community
organisations across the Borough,
whether these are just starting out or
long established. Advice on day to day
admin, governance, funding and grant
applications etc. Most areas have
active resident’s associations.
Blind Voice UK, 27 Yarm Road,
Stockton, TS18 3NJ
01642 803590
www.blindvoice.co.uk
SociaLites club with regular activities.
These include groups for theatre visits,
lunch club, book club, wine tasting,
sports club with visits to Durham
County Cricket, walking and fitness,
music with concert visits. Sighted
volunteers very welcome if they can
help out. See also page 21 and page 47.
Out and About
Deaf Club
Rebels Pub, 22 Bishopton Lane,
Stockton, TS18 2AA
01642 677378
Informal club meets Tues, just go along
any time between 12.00pm and 1.00pm.
Deaf Club
Robert Atkinson Community Centre,
Thorntree Road, Thornaby, TS17 8AP
07533 042017, Susan Manton
Meets Fri 6.00pm – 8.45pm. Informal
social activities, occasional trips – just
go along, all welcome.
Over 50s Assembly
Baptist Tabernacle, The Square,
Stockton, TS18 1TE
01642 531408, Marie Rose
(Chairperson)
Meets second Mon of the month,
1.30pm – 3.00pm with guest speaker
and discussion of local issues, e.g.
health, social care, transport, leisure
etc. Open to all, just turn up if you are
an older person or represent older
people in the Borough
Probus Club meets at Masonic Hall,
Wellington Street, Stockton, TS18 1RD
01642 895795, L. Sole (Sec)
Club for retired (or approaching
retirement) professionals and
businessmen. Meets on first and third
Tues of the month, 10.00am – 11.30am
with speaker.
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2012 edition
Probus Club
Social Centre, Bentley Wynd, Yarm,
TS15 9BS
01642 781888, Harold Fleming
For Ingleby Barwick, Thornaby and
Yarm, meets second and fourth Tues
of the month 10.00am – 12.00pm with
speaker and refreshments.
Rotary Club, Parkmoor Hotel, Yarm
Road, Eaglescliffe, TS16 0DH
07720467479, Dave Earnshaw
www.stockton-on-teesrotary.org.uk
Charity fundraising and regular social
events. Meets first Thurs of the month
at 6.30pm and other weeks on Fri
at 12.00pm for lunch and often with
speaker. New members welcome. Also
groups in Billingham, Teesside West,
Thornaby and Yarm.
Townswomen’s Guild
01642 645316 Joyce Wilson
or 0121 326 0400 national HQ
www.townswomen.org.uk
Campaigns on regional issues, also
events and classes. Friendly and
sociable monthly meetings. Ring
for details of your nearest guild in
Stockton borough.
8
Women’s Institute
01642 219665,
or 0207 371 9300 national HQ
www.thewi.org.uk
Monthly meetings as well as
campaigns, courses and community
work to enrich women’s skills and
experiences. Ring for details of your
nearest branch.
Halcyon Day Centre
First Contact Team, Children,
Education and Social Care (Social
Services), Tithebarn House, High
Newham Court, Hardwick, Stockton
TS19 8RH, 01642 527764
www.stockton.gov.uk
Attendance at the centre is by
referral from Social Care, following a
Social Work Assessment, (including
a financial assessment as there
may be a charge). The centre is open
Mon – Thurs 9.00am – 4.30pm and Fri
9.00am – 4.00pm. It offers a chance
to socialise, along with a variety of
activities, including sensory garden,
allotments, garden club etc, as well
as lunch and help with any special
care needs. The centre also operates a
specialist dementia service.
The Community Transport service
may be able to provide transport if
this is a problem. See page 25.
CSV is a registered charity in England and Wales no.291222 and in Scotland no.SC039171
CSV is a company limited by guarantee no 1435877
2012 edition
LunchEON Clubs
Organised by a number of churches
and community centres, luncheon
clubs are a popular way to socialise
and enjoy a reasonably priced meal.
Arts, Crafts and Science
Check your local church hall,
community centre or library branch
for arts and crafts, local history,
reading or creative writing groups.
Here is a selection of activities.
Café Scientifique
Arc, Dovecot Street,
Stockton, TS18 1LL
01642 525199
www.arconline.co.uk
Monthly meetings on thoughtprovoking scientific themes. Check the
website for more information on the
next Café.
Cleveland and Darlington
Astronomical Society
www.cadas-astro.org.uk
Meets at the Planetarium, usually
second Fri of the month Sept – June
with speaker. Open to members
and general public and helps with
Planetarium activities. They are happy
to take enquiries about telescopes
and advise where they can. For more
details email from the website or ring
the Planetarium.
Cleveland & Teesside Local History
Society, 01642 816903, Geoff and
Jenny Braddy
www.ctlhs.co.uk
Members attend meetings
with speakers in Stockton or
Middlesbrough, also trips, newsletter,
publication programme for local
historians. Also Banks and Lanes
History Group, meets at St. Martin’s
Church, Acklam Road, Middlesbrough.
Norton Flower Club, Elm Tree
Community Centre, Stockton, TS19
0UW, 01642 308267, Doreen Parsons
Flower arranging, demonstrations,
open nights, members’ nights and
social events. Meets first Fri of the
month 7.15pm.
Wynyard Planetarium and
Observatory, Wynyard Woodland Park,
TS21 3JG, 01740 630544
www.wynyard-planetarium.net
Free, informal public observing
sessions on the first and third Fri of
the month. Also popular public star
shows inside the star theatre, on
the same nights, for a small charge –
booking is recommended for these.
10 www.alabasterpublishing.co.uk
Or, you can book the star theatre for
private shows, get in touch for details.
Yarm Art Group
Yarm & District Social Centre, Bentley
Wynd, Yarm, TS15 9BS
01642 781823 at the centre.
Meets Wed afternoons from 1.00pm.
Out and About
Billingham Choral Society
01642 363502, Margaret Pringle
www.billinghamchoralsociety.org.uk
New members welcome, no auditions.
Classic and modern pieces for charity
performances and events. Rehearsals
Wed 7.15pm – 8.45pm at Wolviston
Court Community Centre, Clifton
Avenue, Billingham TS 22 5DE.
Music
ARC, Dovecot Street, Stockton, TS18
1LL, 01642 525199
www.arconline.co.uk
Silver Singers, over 50s’ informal
singing group, Wed 11am – 12.30pm.
Also Salsa, Ballroom and Latin dance
sessions. Wheelchair and disabled
facilities. Reduced price tickets for
many events including Silver Screen
cinema Wed at 2.00pm. Silver Ukulele,
If you fancy learning Ukulele this class
will teach you the basics. Mindful of
Music friendly and sociable singalong
session for those experiencing
dementia and their carers. Open
session, just turn up.
www.teesmusic.co.uk
The website lists orchestras, operatic
societies, chamber music, bands and
choirs to join or visit in the Tees area,
as well as their concert diary.
Middlesbrough Jazz and Blues
Orchestra
01642 805643
www.mjbo.co.uk
Performs around the region as
orchestra, quartet, quintet etc.
Rehearsals Sat 10.30am – 12.30pm
at Sacred Heart Hall, Linthorpe Road,
Middlesbrough TS5 6AE.
Opera Nova
01429 423424, Olavia Taylor
www.operanova.org.uk
Charity runs semi-staged programme,
concerts through the year and
performances at private functions.
New members welcome.
Stockton Male Voice Choir
01642 761716, Gordon Bean
or 01325 288278, Peter Mason
www.stocktonmvc.org.uk
Monthly or fortnightly concerts. Lively
rehearsals at Gray’s Road Institute,
Stockton TS18 4LN, Mon 7.30pm
11
2012 edition
– 9.30pm. Varied repertoire, new
members welcome, no auditions.
Synthonia Male Voice Choir
01642 363502
www.synthoniamalevoicechoir.org.uk
Rehearsals Mon 7.15pm – 9.00pm,
(Sept to Jul) at Synthonia Club,
Belasis Avenue, Billingham TS23 1LH.
Traditional, modern and music from
the shows. Performances across Tees
Valley. No auditions.
Teesside Show Band
01642 273633, Paul Taylor
www.theteessideshowband.com
Long-established band performing
regularly around the area, Big band,
rock and roll, blues and banjo. Ring for
details of rehearsals.
Tees Valley Ceilidhs
01325 488089, Claire Boyd
www.communigate.co.uk/ne/
teesvalleyceilidhs
Meets at Fellowship Hall, West
Street, Yarm TS15 9BU third Fri of
the month, 7.30pm – 10.30pm (not
Jul and Aug). Ceilidh dancing and
other entertainment too. All ages and
abilities welcome.
Theatre
Billingham Players
The Theatre Upstairs, Belasis Avenue,
Billingham, TS23 1EY
01642 551981 (theatre)
or 01642 586180 (tickets)
www.billinghamplayers.co.uk
Mix of musical, drama and comedy
productions in their own theatre
which they run independently. Five
productions per season, new members
always welcome.
Centre Stage
Egglescliffe Community Centre,
Durham Lane, Eaglescliffe,TS16 0EH
01642 782649, Maureen Tait
For members of Egglescliffe
Community Centre of any age. Two
shows a year, panto in January and
musical in June. Rehearsals Sun from
7.00pm. Occasional social events, new
members welcome
Cliffe Theatre Group
Egglescliffe Community Centre,
Durham Lane, Eaglescliffe, TS16 0EH
01642 657229 Jackie Wilson
www.communigate.co.uk/ne/
cliffetheatre
Two productions a year, plus
occasional one-act play festivals.
Popular repertoire includes
comedy, serious drama, thrillers etc.
Rehearsals Wed evenings from 7.30pm.
Stockton Stage Society
01642 891081, Marion Chandler
www.stocktonstagesociety.co.uk
Popular annual musical productions.
New members welcome as performers
or backstage. Rehearse Tues
7.00pm-9.00pm at St. Bede’s School,
Bishopton Road, Stockton TS19 0QH
Yarm Border Players
Yarm & District Social Centre,
Bentley Wynd, Yarm, TS15 9BS,
01642 641473, Vicky Williams
www.yarmborderplayers.org.uk
Keen for more members for a wide
range of productions, get in touch
for details.
Sport & Leisure Centres
Stockton Borough offers a wide
range of activities in its centres.
Apply for a Leisure Saver Card to
gain discounts at any of the centres,
£8.50 per year for over 60s and free
with proof of certain benefits. Check
the website at teesactive.co.uk for up
to date information on activities and
events and their latest membership
offers for over 50s.
Listed here is a selection of classes,
details were correct at time of writing,
but changes do occur so try to check
in advance.
Out and About
ARC
Dovecot Street, Stockton, TS18 1LL
01642 525199
www.arconline.co.uk
Silver T’ai Chi, for over 50s, Beginners
Mon 12.30pm – 1.30pm, Intermediate
1.30pm – 2.30pm.
Silver Shapers, over 50s gentle
exercise, Tues 10.00am – 11.00am.
Billingham Forum Leisure Centre,
The Causeway, Billingham, TS23 2LJ,
01642 551381
www.teesactive.co.uk
Active Plus sessions Mon and Fri
10.00am – 11.00am, Mon and Tues
11.00am – 12.00pm. Keep Fit 50 Plus
Thurs 1.30pm – 2.30pm. Pilates Tues
and Thurs 7.30pm – 8.30pm. T’ai Chi
Tues and Thurs 1.30pm – 2.30pm.
Early Bird Swim Mon – Thurs 6.30am
– 9.00am. Aqua Plus Aqua Fit Tues
8.45am – 9.45am. Active Health Mon
and Fri 11.15am – 12.15am.
Tees Barrage International
Whitewater Course, Tees Barrage Way,
Tees Barrage, Stockton on Tees, TS18
2QW, 01642 678000
www.tbiwwc.com
Sailing, canoes, kayaks, bellboats,
powerboats, rafts etc. Open 7 days,
equipment provided. For some activities
basic skills are essential before use, get
in touch for more information.
13
Norton Teesside Sports Complex,
Station Road, Norton, TS20 1PE,
01642 361974
(between 10.00 and 1.00pm)
www.ntsc.org.uk
The following are based here and
either include over 60s in their
sessions, or else have veterans’ teams:
Archery club, Football, Bowls, Squash,
Tennis, Cricket, Hockey and a Silver
Band. All activities outdoors except
the Band and Squash.
Billingham
Players
At the Theatre Upstairs
Belasis Avenue, TS23 1EY
Billingham’s best kept secret
New members always welcome on or
off-stage. Come and join the fun... there’s
something for everyone!
Acting Directing
Props
Wardrobe
Set Design
Set building
Sound LightingDecorating
Bar AdminPublicity
Housekeeping
Repairs & Maintenance
Interested? ...to find out more contact
Eileen on 01642 533400
or check our website:
www.billinghamplayers.co.uk
Splash
Church Road, Stockton, TS18 1TY
01642 660610
Aquafit, Mon, Wed, 8.45am – 9.30am,
Fri 9.00am – 9.45am and Tues, Thurs
7.00pm – 8.00pm. Ladies only swim,
Thurs 11.00am – 12.00pm. Lunchtime
swim, Mon – Fri 12.00pm – 1.00pm in
school term time. T’ai Chi, Fri 11.00am
– 12.00pm. Cardio and Core, Mon
10.15am – 11.15am. Active Plus Mon
11.30am – 12.30pm, Thurs 10.00am
– 11.00am. Zumba Fri 12.00pm
– 1.00pm, Pilates Thurs 12.15pm –
1.15pm. Special offer for over 55s gym
use allows free induction and usage
from 7.00am – 4.00pm Mon – Fri and
all day at weekends. Power Plates
available to book after induction.
Out and About
Thornaby Pavilion
New Town Centre, Thornaby, TS17 9EW
01642 760971
Active Plus Tues 10.00am – 11.00am.
Pilates Fri 9.30am – 10.30am. Social
Badminton group, Tues 10.00am –
12pm, Fri 9.00am – 11.00am. Young
at Heart 50 Plus, Tues 11.30am –
12.30pm, Thurs 10.00am – 11.00am.
Indoor Bowls rinks available to book.
Senior Citizens’ Club Thurs from
1.30pm, turn up and join in.
Thornaby Pool
Thornaby Road, TS17 8AA
01642 616727
Active Health Aquafit session Fri
3.00pm – 4.00pm. Aquafit, Fri
10.00am – 11.00am. Early Bird swim,
Mon – Fri 7.30am – 9.00am. Ladies
only, Thurs 7.00pm – 8.00pm, Fri
10.00am – 11.00am and 6.00pm –
7.00pm. Lunchtime swim, Mon – Fri
12.00pm – 1.00pm (adults only in
school holidays).
15
2012 edition
OUTDOOR ACTIVITIES
Lots of clubs around the Borough
are offering activities designed for
over 50s to enjoy the outdoors
– here are some examples with
contact telephone numbers:
Croquet
Sheila Rouse 01642 762263
Just for fun, Ingelby Barwick Over 50s
Grangefield Gardening Project
Graham Barker, 01642 670731.
8 week gardening courses.
Nordic Walking
Health Performance, 07912 892070.
Four week introduction, then four
sessions follow.
Rowing for Beginners
John Green, 01642 791728
www.teesrowingclub.co.uk
Tees Rowing, Mon – Fri from beginners
to independents.
Running for Beginners
Richard Scott, 07745 985062.
Marsh House Harriers.
Silver Cyclists
Paul Morrison, 01642 803441
Free three week cycling course.
Walking Groups
Cleveland Ramblers Group
Part of the Ramblers Association,
01642 474864 (Sec)
www.ramblers.co.uk
Stepping Out in Stockton
Health Walks Programme, The Hub,
Bridge Road, Stockton, TS18 3AA
01642 803441, Steve Laskey
Popular free walking groups led by
trained volunteers. Hour long circular
walks with refreshments at the end.
No need to book, just turn up at one of
the starting venues.
Regular Weekly Walks from:
Billingham, Eaglescliffe, Ingleby
Barwick, Thornaby, Norton, Newtown
Resource Centre, Ragworth
Neighbourhood Centre.
Fortnightly Walks - Elm Tree, Norton
Library, Stillington and ‘Out and About
with Roger’ (various locations)
Monthly Awayday – contribution for
coach hire required.
You can also train as a Volunteer
Walk Leader –one day course, no
experience necessary.
Improve your
Health & Fitness...
We have two membership options especially designed for older adults...
55+ Monthly Membership
Allows members to access all
our Activ8 facilities and services
during off-peak times (Monday -
Friday until 4pm and weekends).
60+ Privilege Membership
Includes full access to Activ8
Health & Fitness at all times and
also includes exclusive rewards,
benefits and discounts.
- please see website for more information.
BILLINGHAM FORUM THORNABY PAVILION
01642 551381
01642 760971
SPLASH
01642 660610
www.activ8fitnessclubs.co.uk
These facilities are supported by Stockton-on-Tees Borough Council and are managed by Tees Active Ltd.
A8_Golden Guide_Over55_Apr12.indd 1
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2012 edition
For further information on a range
of activities in Stockton contact the
Leisure and Sports Development
team on 01642 526274.
More Sports
Find local contact numbers in the Yellow
Pages directory for Bowling clubs, Golf,
Tennis, Snooker, Cricket, Riding, Dance
and many other sports and activities.
Lifelong Learning
Pursue an interest, or study for a
specific qualification, there is a
variety of opportunities locally for
informal or more targeted learning.
Tees Achieve (formerly Adult
Education Service),
Billingham Community Centre,
The Causeway, Billingham, TS23 2DA
01642 527904
www.stockton.gov.uk/adulted
Courses run in community centres,
schools and other venues across
the borough either for fun or to
gain qualifications. There may be
fee concessions for those receiving
benefits and extra support for people
with disabilities. Popular courses
include cookery, sugarcraft, woodwork,
computer skills, languages
(including sign language), photography,
beginner’s guitar, and brush-up
courses in English and Maths.
New prospectus appears in July direct
by post or in libraries, on the website
or at the venue. Enrol online, in person,
by post or by phone for courses
starting in Sept, Jan and April.
University of the Third Age (U3A),
Conference Room, Central Library,
Church Road, Stockton, TS18 1TU
01642 650209
www.u3a.org.uk Stockton U3A is a self-help
organisation promoting shared
learning among those no longer in
full time employment. Interest groups
are relaxed, low cost and wideranging. They include languages, family
history, architecture, art, walking,
music, folk dance, bridge, health
matters, history, gardening, literature
as well as a regular coffee morning
and occasional outings. Ring for an
information pack, or go along to the
meetings first Tues in the month at
2.00pm. 18 www.alabasterpublishing.co.uk
Distance Learning
and Open Learning
Learning online or by post, radio, or
television allows you to decide the
content of a course and how long you
want it to take.
The National Careers Service
0800 100 900
nationalcareersservice.direct.gov.uk
Telephone, internet and face to face
advice on careers, vocational and
recreational courses, retraining and
funding. Covers distance learning
courses as well as those at local centres.
Open College of the Arts
0800 731 2116
www.oca-uk.com
Home study arts courses e.g.
Photography, musical composition,
creative writing, art etc. No entry
requirements, support for disabled
students, and some bursaries for
those on low income.
The National Extension College (NEC),
0800 389 2839
www.nec.ac.uk
Courses from GCSEs and A’levels
to Management, Book-keeping,
Accounting, Childcare Training and more.
Out and About
The Library Service www.stockton.gov.uk/libraries
Branch and mobile libraries carry
fiction and non-fiction books in a
variety of formats including large print
and spoken word. Some branches
carry DVDs, jigsaws and special
collections, e.g. reminiscence. Also
newspapers, magazines, sheet music,
play sets and computers with free
internet access. You can download
audio and e-books at
http://e-stockton.lib.overdrive.com
Libraries host free activities, events
and information sessions including
reminiscence sessions, author visits,
reading groups, books’n’banter. All
branches give help with internet
access or you can book a one to one
session for help using computers.
See page 21 for details.
Facilities for those with visual
impairment
As well as books in large print and
audio format, the online library service
allows you to access ebooks and
e-audio books from home – see above.
They can be downloaded onto your
computer or an electronic reader on
which the text can be enlarged
as required.
19
2012 edition
In Stockton Central library there is
a dedicated space with accessible
computers, large print newspapers and
text-to-speech magnifying equipment.
Reading Buddies are on hand to help
choose books or use the equipment.
Ring 01642 526521 for more details.
Norton Library
87 High Street, TS20 1AE
01642 528019
Ragworth
Neighbourhood Centre Library
St. John’s Way, TS19 0FB
01642 528046
Community Libraries
Contact individual branches to find
out what activities or events they are
currently running.
Billingham Library
Bedale Avenue, TS23 1AJ
01642 527895
Egglescliffe Library
Butterfield Drive, Eaglescliffe,
TS16 0EL
01642 527959
Fairfield Library
Fairfield Road, TS19 7AJ
01642 527962
Ingleby Barwick Library
within All Saints School, Ingleby
Barwick Community Campus, Blair
Avenue, TS17 5BL
01642 528528
Roseberry Library
The Causeway, Billingham, TS23 2LB
01642 528084
Roseworth Library
Redhill Road, TS19 9BX
01642 528098
Stockton Central Library
01642 526521
Thornaby Central Library
within The Pavilion Leisure Centre,
Thornaby Town Centre, TS17 9EW
01642 528117
Thornaby Library
Westbury Street, TS17 6PG
01642 528150
Yarm Library
41 High Street, Yarm, TS15 9BH
01642 528152
Mobile Library Service
01642 528045
www.stockton.gov.uk/libraries
Offers access to the full range of
library services for those who cannot
access mainstream services and
including their carers. Service offers
Home Visits, stops at Care Homes,
Sheltered Housing, Day Centres
and also a Mobile Service to local
communities and outlying villages.
Access via a platform lift for those with
mobility issues. Ring for details of routes
and times or visit the website as above.
Technology and
Computer Help
Computer Suite, Central Library,
01642 528023
Free access to the internet and
email facilities, MS Office and other
applications. Also free use of Driving
Theory and Hazard Perception
software for driving test preparation.
Centre also hosts regular events e.g.
job seeking, movie club, computer
crafts, themed evenings or Silver
Surfers (for over 60s).
Out and About
IT Learning Support Assistant
01642 528023
For more in-depth help, book free
fortnightly sessions with the IT assistant.
She will train you in basic computer skills
on a one to one basis in your local library
branch. This is a popular service with a
waiting list – ring as above or ask the
library branch staff to add your name.
Computers for Beginners
www.go-on.co.uk
Courses are offered through the Tees
Achieve service and other community
centres and venues listed on the
website above.
Blind Voice UK
27 Yarm Road, Stockton, TS18 3NJ
01642 803590
One to one training in assistive
technology for blind and partially
sighted people. Ring for an
assessment and to be added to the
waiting list. See also pages 7 and 47.
Digital Unite, 0800 822 3951
www.digitalunite.com
Specialists in computer and internet
training, particularly over 50s. Website
has easy guides on key aspects
of using computers, as well as
information on how to run taster IT
events for older users.
21
2012 edition
Volunteering
Volunteering is an enjoyable way
to support a worthwhile cause
using skills you already have, or
learning new ones. You will find
new challenges, meet people and
have structure to your day. It may
help you find a job, keep active and
improve your confidence. Support
and training is offered.
Opportunities in Stockton may include
caring for animals, befriending,
gardening, bus driving, technical
and DIY help, shop, admin work or
trusteeship. If you are interested in
working with an organisation, get in
touch directly or use these contacts to
find out what is available.
www.do-it.org.uk – for lists of
volunteering opportunities
www.volunteering.org.uk – for general
information
CSV/RSVP, (Retired and Senior
Volunteer Programme)
01642 733915
www.csv.org.uk
Community Service Volunteers
programme welcomes over 50s to
join in or set up a range of community
projects, e.g. helping in schools,
telephone book clubs, friendship
groups, armchair exercising, arts
and crafts etc. Volunteer drivers and
befrienders particularly needed.
REACH, 0207 582 6543
www.reachskills.org.uk
Reach finds opportunities for skilled
volunteers to use their professional
or managerial, experience within the
voluntary sector.
Viva Volunteers, 01642 260870
www.viva-volunteers.org.uk
Viva help all ages find safe, supervised,
volunteering opportunities e.g.
hands-on help, befriending, giving
professional advice etc. based on
individual circumstances with training
provided if necessary.
Holidays and
Specialist Help
Local Travel Agents
They arrange coach trips, cruises,
sightseeing, special interest, long stay
or action holidays. If you have mobility
difficulties, agents can arrange
preferential boarding and help with
luggage at airports and will check for
suitable disabled accommodation
and facilities.
Action for Blind People North East,
Garland House,
144-146 Borough Road,
Middlesbrough, TS1 2EP
01642 233439
www.actionforblindpeople.org.uk
Advice and specialist holiday
accommodation in their own hotels.
See page 47 for other services too.
Avalon Freedom Holidays, 01423
530053 or 01423 856589
www.avalongroup.org.uk
Short breaks and holidays for people
requiring support either by a trained
companion or supporter to provide one
to one personal care.
Betwixt and Between, 01642 633556
Avalon service offers short, respite
breaks for carers by providing support
for the cared for person in a family
home.
Enable Holidays, 0871 222 4939
www.enableholidays.com
Specialist package tour operator for
wheelchair users, people with limited
mobility and their families and friends.
Out and About
Disability Rights UK, 12 City Forum,
250 City Road, London, EC1V 8AF
0207 250 3222
www.radar.org.uk (web address will
change during 2012)
Formerly RADAR, this campaigning
organisation has now merged with
Disability Alliance and National
Centre for Independent Living. They
have printed and online guides to
accessible holiday accommodation in
Britain and Ireland and are organisers
of the National Key Scheme to supply
personal keys for disabled toilets
across the UK which may be kept
locked. Also information on other
disability issues.
Ricability, 0207 427 2460
www.ricability.org.uk
Consumer research charity for older
and disabled people has information
on a range of subjects including
detailed listings of companies and
schemes offering accessible holidays.
On the website click Consumer
Reports, then Helpful Organisations,
then Holidays.
See main entry on page 76.
Saga Holidays, 0800 096 0089
www.saga.co.uk
Specialists in holidays for over 50s
in the UK and abroad. Range of other
services for over 50s too.
23
2012 edition
Tourism for All, 0303 303 0146
www.tourismforall.org.uk
Charity offers information service on
all aspects of accessible holidays for
disabled people and older people.
www.direct.gov.uk/en/disabledpeople/
motoringandtransport
Transport and travel advice, and
information for disabled and less
able people.
TRANSPORT
Bus Passes,
Parking & Concessionary Fares Office,
01642 528499
Free bus passes for people of pension
age, or who are registered disabled,
cover travel on local buses anywhere
in England. Times may vary in different
authorities, but in Stockton Borough
you may travel free after 9.30am up to
11.00pm. Before 9.30am a fixed fare of
30p applies to bus services in Stockton,
Middlesbrough, Hartlepool and Redcar
& Cleveland from Mon – Fri.
Apply at Customer Service Centres
either within Central Library, Church
Road, Stockton, TS18 1TU, or
Thornaby Central Library, Pavilion
Shopping Centre, Stockton, TS17 9EW.
Take proof of residence (e.g. household
bill showing your own name and
address) and proof of age (e.g. birth
certificate, passport). The staff will
take a digital photograph, process your
application and send out your card in
the post. Bus passes are free, but if
lost or stolen a replacement will be
charged for. You can renew your pass
up to two months before it expires.
Blue Badge Parking Scheme
Parking & Concessionary Fares Office,
01642 528499
Scheme for disabled car users
allows parking in disabled bays or
on a yellow line for up to 3 hours, or
free of charge in a council pay and
display car park. Ring to see if you are
eligible, and when approved take your
proof of entitlement, your National
Insurance number and the fee of £10
along to the Customer Service Centre
within Central Library, Church Road,
Stockton, TS18 1TU.
Staff will process the application and
send it back to you in the post. They
also help with parking ticket queries
and appeals if a parking ticket is given
in error.
National Rail Enquiries
08457 48 49 50
0845 60 50 600 textphone
www.nationalrail.co.uk
Fares, train times and tickets.
Transport Direct
www.transportdirect.info
Its journey planner uses a range of
transport options as well as route
comparisons, car parks, cycle routes,
cheaper fares etc. Internet only.
Traveline, 0871 200 22 33
www.traveline.info
Ring or visit the website for local
fares, times, routes and Easy Access
services for bus, coach, train and ferry
travel.
Mobility and Community
Transport schemes
British Red Cross, 2 Thornaby Place,
Stockton, TS17 6BN, 01642 607230,
www.redcross.org.uk
Medical Loans Service loans
wheelchairs for up to 6 weeks for a
donation of £20. Also other equipment
such as crutches, walking sticks,
commodes, toilet frames, bath seats,
bed cradles etc.
Out and About
Runs Transport and Escort Service
to and from hospital and Care in the
Home service for shopping, collecting
a pension etc.
Community Transport Service
01642 527117
www.stockton.gov.uk
The service provides transport for
people who have been assessed and
qualify for assistance to travel to and
from day care. They also operate the
Dial-a-Ride service below.
Dial-A-Ride Booking Line
01642 527159
Line open Mon – Fri 10.00am –
12.00pm and 1.00pm – 3.00pm
Door to door service for anyone
who cannot use public transport
independently. Operates Mon – Fri
between 9.00am and 4.30pm for
travel within Stockton Borough and
alsoTeesside Retail Park. Ring to
register at £7.50 per year. Once you
have been assessed as eligible, ring to
make a booking 24 hours in advance
of your journey. A single journey costs
£1.70 or £3.40 return.
25
Independent Living Centre
Tithebarn House, Stockton, TS19 8RH
01642 524750
Equipment demonstration centre
for people with disabilities and their
carers, where you can try specialist
equipment and get advice on hiring
or buying it, including mobility
scooter assessment.
Disabled Motoring UK 01508 489449
www.disabledmotoring.org
Campaigning charity for disabled
people offers free information service,
free casework service and discounts
on products for members.
Ricability, 0207 427 2460
Specialist information on a range of
products for older and disabled people
including cars and wheelchairs.
Out and About
Shopmobility
3-5 Bridge Road, Stockton, TS18 1BH
01642 605676
www.stocktonshopmobility.co.uk
www.stocktonmobilitycentre.co.uk
Wheelchairs or scooters to hire or
buy for people with impaired mobility.
Hire them to go shopping, to leisure
facilities, for appointments etc. Hire by
the week or month, book in advance or
call in to register on the scheme. Open
Mon – Sat 9.00am – 4.00pm. They
carry out home assessments too, and
sell other mobility aids e.g. walkers,
bath lifts, riser chairs etc.
Yarm & District Lions
01642 787751
Free service organised by the Lions
for anyone in Yarm or Eaglescliffe
needing a lift somewhere. Usually used
for hospital, dental appointments or
shopping trips. The Lions’ volunteers
also help with odd jobs which people
cannot manage by themselves.
See also pages 31 for Home
adaptations and aids
High quality older person’s accommodation available to rent across
Middlesbrough, Stockton, Billingham and Saltburn.
Are you aged 60 or over or do you have a medical need for accommodation with a warden call service?
Let us help you move to one of our self-contained apartments.
Why not contact us to arrange a viewing of our available apartments or simply give us your details so we
can let you know about any suitable properties in the future?
For more details, contact Rose Edwards or Julie McNaughton on 01642 773647 or 233790.
Part of the Fabrick Group
27
2012 edition
Home and Community
Running a home as efficiently as possible and
helping achieve a safe community sometimes
needs a little support. Here are some schemes,
services and contacts to help things along.
Handyperson Services
Looking for a trusted
reliable handyperson for
all those DIY type jobs?
Repairs & Maintenance Broadacres Home Improvement Agency
0845 200 1514
www.broadacres.org.uk
Offers advice and practical support for owner-occupiers
and private tenants to help them remain living independently
in their own homes. To be eligible you must live in Stockton,
be over 60, or disabled (any age), or are vulnerable and cannot
manage alone.
Handyperson Service
Carries out small jobs or household repairs for Stockton
residents. The Handyperson will also make a safety check to
improve home security and minimise accidents. The service is
free for up to 3 hours work (£10 per hour thereafter). You only
pay for any materials supplied to you.
Suitable work includes: replacing light bulbs or tap washers;
joinery repairs, fitting smoke alarms, door bolts or chains,
gutter clearing etc. Work they cannot carry out includes: major
electrical or plumbing work, gardening; decorating or gas
appliance maintenance. Their Technical Officer can offer free
advice on larger jobs. Ring for information or to submit a request.
Open Mon – Fri 8.45am – 5.15pm.
Broadacres Home Improvement
Agency provide a fully skilled
Handyperson within the local
authority area of Stockton. Funding
has been made available to provide
up to 4 hours labour free of charge
to customers. You only pay for any
materials that are used and these
costs will be agreed with you prior
to any work commencing.
Eligibility: If you are 60 or over then you
are eligible for the service irrespective
of your tenure. The Home Improvement
Agency is committed to sustaining
and supporting people in their own
homes whatever the tenure and they
undertake routine home maintenance
jobs and home safety / security tasks. In
addition they can also do a free home
safety assessment while on site.
All staff are checked through the
Criminal Records Bureau, carry
identity cards and work on an
appointment basis. They do not cold
call. Our services include:
•
•
•
•
•
•
•
•
•
•
Minor joinery tasks and other
woodworking issues
Fitting curtain rails
Assembly of flat pack furniture
Minor adaptations such as grab
rails, banister rails
Small plumbing jobs such as
fitting lever taps
Changing light bulbs
Fitting smoke detectors
Home safety assessments
Fitting key safes
Cleaning / repairing gutters
(bungalow level)
For more information:
Please contact us on 0845 200 1514 or email
us at [email protected]
2012 edition
Home and Community
NB Housing Association tenants and
private tenants are referred to their
landlord for those jobs which are
the landlord’s responsibility, such as
rewiring, roofing, damp etc.
Tristar Homes Properties
Repairs Service, Ltd
0300 111 1000
www.tristarhomes.co.uk
24 hour service for housing repairs.
Out of normal office hours an
emergency ‘make safe’ service
operates and a ‘priority’ repair service
for older and more vulnerable Tristar
Homes tenants is available. Free
repairs for general wear and tear. Ring
to book a morning or afternoon visit for
plumbing, roofing, electrical work etc.
Garden Service
For older or more vulnerable Tristar
Homes customers with no other help
the gardeners will cut grass in the
summer and trim hedges annually
for a small weekly charge. Ring Tristar
Homes as above to request to be
added to the service.
Gardening Service
Thornaby Community Project
01642 675766 Nicky Graves
(between 4.00pm and 6.00pm)
Low cost garden maintenance for older
and disabled people. Friendly team
will weed, plant and prune, cut lawns
and hedges, repair and paint fences.
They visit fortnightly or monthly for a
minimum fee of £12 per visit for the
garden of an average semi.
Care for Your Area Team
01642 391959
Advice on recycling, green waste
collection, bulky goods collection,
problems with litter etc.
Housing Options Service
16 Church Road, Stockton, TS18 1TX
01642 528389
www.stockton.gov.uk/citizenservices/
housing
One to one housing advice on a
wide range of issues and help
with applications. Ring to make
an appointment, or email from the
website, on Mon – Fri mornings.
See main entry on pages 59-61.
Home Adaptations
AND AIDS
If you have a disability or illness
you may need adaptations to
your home e.g. installing a stairlift,
fixing grab-rails or constructing a
wheelchair ramp. Smaller items are
free, larger items such as walk-in
showers or stairlifts you may have
to contribute to. Depending on your
circumstances, you may be
eligible for financial help with this
through the Disabled Facilities
Grant. You can also hire equipment
such as stairlifts privately.
First Contact Team, Children,
Education and Social Care
(Social Services), Tithebarn House,
High Newham Court, Hardwick,
Stockton TS19 8RH
01642 527764
www.stockton.gov.uk
Disabled Facilities Grant
Available to people in any kind of
housing, including owner-occupiers.
Whether you are entitled to support,
and how much, will depend on your
finances; people receiving Guarantee
Credit under the Pension Credit
scheme will not usually have to pay
any of the cost of home adaptations
which an occupational therapist has
assessed as being necessary.
Also see pages 54-59 for Staying at
Home with Help.
Disabled Living Foundation
0845 130 9177
www.dlf.org.uk
www.livingmadeeasy.org.uk
www.allaboutequipment.org.uk
Helpline, supplier directory and
factsheets for information on
equipment for daily living. Also
specialist training for professionals
Tithebarn House, Stockton TS19 8RH,
01642 524750
or buying it. Specialist equipment
training and sessions e.g. Bathing
clinic, scooter clinic.
See also entry on page 57.
31
2012 edition
Home and Community
Teesside and District Society
for the Blind, Stockton Road,
Middlesbrough, TS5 4AH,
01642 247518
www.teessideblind.co.uk
Sell a range of devices and equipment
from anti-glare glasses to talking
microwaves and you can try them out
first. See also page 51, page 27 for
Shopmobility and page 25 for British
Red Cross.
Low Cost Furnishings
FRADE (Furniture Reclamation
and Delivery Enterprise)
The Greenhouse, Brunswick Street,
Stockton, TS18 1DY
01642 608791
Furniture, crockery, and other
household items for sale. Includes
electrical white goods and bicycles.
Open Mon – Fri 9.00am – 4.00pm,
Sat 10.00pm – 3.00pm. Discounts for
those on certain benefits.
Warmth and
Energy Efficiency
Warm Front Scheme
0800 316 2805
www.direct.gov.uk/warmfront
Government grant for heating and
insulation improvements. Currently
up to a maximum of £3500, or £6000
for oil systems (Apr 2012). Available
to private tenants or owner-occupiers
who receive certain benefits and who
have non-working central heating and/
or poor insulation.
Stockton Comfort Zone,
Warm Homes Team
01642 528215
Means tested scheme to help with
heating improvements for those
people deemed to be fuel poor, but
not receiving benefits. Central heating
installation, repairs and upgrades.
Also Warm Homes Healthy People,
Warm Homes Team, 01642 528215
www.stockton.gov.uk
Scheme for residents at risk of cold
related illnesses and who are over 75,
or elderly and living alone, or with a
disability, or long term illness. Help
includes emergency heating, boiler
repairs, fuel debt advice, fuel switching
advice, benefits advice, Handyperson
Service, befriending service.
Winter Fuel Payment Helpline
0845 915 15 15
0845 601 5613 textphone
www.direct.gov.uk/
keepwarmkeepwell
The payment is for anyone of
qualifying age – born on or before 5 Jul
1951 (for Winter 2012/13). If you are
receiving certain benefits you are paid
automatically, otherwise you should
claim. Ring for advice on eligibility and
how to make a claim.
Energy Saving Trust North East
Advice Centre
0800 512 012
www.energysavingtrust.org.uk
Free impartial advice and information to
help save energy and reduce fuel bills.
Home Heat Helpline, 0800 33 66 99
0800 027 2122 Textphone
www.homeheathelpline.org.uk
Information on grants available,
benefits and schemes to save fuel
costs, as well as advice on making your
home more energy efficient.
Home Security
Emergency calls, 999
For any situation which has become
dangerous or where a crime has just
been, or is about to be committed.
Cleveland Police
101 (or 01642 326 326)
www.cleveland.police.uk
The new 101 number is for reporting
an incident or for all general enquiries,
information and non-emergency
concerns. Ring to be connected to all
police departments and stations. The
old number can still be used, but will
be phased out.
Crime Reduction, 01642 302271
Advice on making your home secure
through locks, lights, alarms and
sensible precautions. To avoid
distraction burglary do not allow
unexpected callers into your home.
33
2012 edition
Anti-Social Behaviour Anti Social Behaviour Hotline
01642 607943
www.stockton.gov.uk
Ring with an enquiry or to report any
type of anti-social behaviour. The line
is manned 24 hours and all calls are
treated in strict confidence.
Neighbourhood Enforcement Officers
01642 528439
www.stockton.gov.uk
Deal with environmental crime, flytipping, untaxed cars and anti social
behaviour if it is not a crime or police
matter. Contact as above seven days a
week 7.30am – midnight.
Neighbourhood Police Teams
101 (or 01642 326 326)
www.cleveland.police.uk
Officers deal with ongoing issues and
problems that are brought to their
attention, e.g. house burglaries, youths
congregating, school parking nuisance
etc. They aim to get to know their area
and its residents to be able to improve
the general quality of life. Contact
them with concerns which they will
attempt to resolve.
Neighbourhood Watch Stockton
01642 302341, Liaison Officer
Thriving groups in all areas of Stockton
Borough, get in touch to start a group
or join an existing one.
Tristar Homes Anti-Social Behaviour
Reduction Officers
0300 111 1000
For Tristar tenants or other residents
with a complaint the Patch Manager will
try to help in the first instance or will
refer on as necessary.
Unite
01642 327583
unite-mediation.org
Free, local, expert mediation service
for Tristar tenants. Its community
work deals with complaints about
neighbourhood matters such as ballgames, noise, car parking, cats and
dogs, litter etc.
Cleveland Fire Brigade
www.clevelandfire.gov.uk
Ring 999 for ALL emergencies.
However small a fire may seem, ring
999 and not the individual fire station,
or your call cannot be given priority.
Specialists in Legal
Advice for the Elderly
At BHP Law we have a dedicated team who provide specialist advice
on a wide range of services for the elderly.
We offer a fast, friendly service, no obligation consultations and are
happy to arrange home visits when you need us.
For advice on:
• Making a Will • Probate • Trusts • Protection of Assets
• Lasting Powers of Attorney • Retirement Planning
Call Helen Wood on 01642 672770
Kingfisher House, 2 Kingfisher Way, Preston Farm, Stockton on Tees, TS18 3EX
DID YOU KNOW
2 TO 3 BREATHS
OF TOXIC SMOKE
AND YOU’RE
UNCONSCIOUS?
A WORKING SMOKE ALARM
CAN SAVE YOUR LIFE
BOOK YOUR HOME FIRE SAFETY VISIT NOW CALL:
01429 874063
w w w. c l e v e l a n d f i r e . g o v. u k
35
2012 edition
Home and Community
Home Fire Safety Checks
01429 874063 (24 hours)
Ring to make an appointment. The fire
crew will check your smoke alarms
are working – or fit them for you if
you have none – and advise on a safe
way out if there should be a fire. Free
service. See pages 57-59 for alarm
service and caring support at home.
Domestic Violence
Harbour
Cambridge Chambers, Regency House,
West Row, Stockton, TS18 1BT
01642 733056
Confidential advice, counselling and
support for anyone (male or female)
undergoing physical, sexual or
emotional violence at home.
Harbour Women’s Refuge, Stockton
01642 553323
Safe housing and support for women
experiencing domestic violence. Calls
taken 24 hours a day.
Action on Elder Abuse Helpline
0808 808 8141
www.elderabuse.org.uk
Information and support for victims
or others with concerns. Deals with
physical, psychological, sexual and
financial abuse and neglect.
Men’s Advice Line
0808 801 0327
www.mensadviceline.org.uk
Helpline for male victims of domestic
abuse. Mon – Fri 10.00am – 1.00pm
and 2.00pm – 5.00pm.
Also Text Relay service for hearing
impaired, www.textrelay.org.
MPs and Local
Councillors
in Stockton Borough For a concern or query you think
your local MP or Councillor could
help with, contact them as below.
MPs and Councillors hold regular
surgeries.
Stockton South:
James Wharton MP
01642 636235
Constituency Office Stockton South,
Suite 6 DTV Business Centre, Orde
Wingate Way, Stockton, TS19 0GD
[email protected] Ring for surgery dates and
appointments.
Stockton Borough Councillors
01642 393939 switchboard
www.stockton.gov.uk/yourcouncil
Ring for contact details for your local
ward councillor. Stockton News also
has telephone numbers as well as
details of all councillors’ surgeries.
Stockton North:
Alex Cunningham MP
01642 345291
Constituency Office Stockton North,
Unit 121, Stockton Business Centre,
70 Brunswick Street, Stockton,
TS18 1DW
[email protected]
Ring for regular surgery dates and
other information.
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2012 edition
HEALTH AND WELLBEING
In this section we have tried to reflect the
range of service and advice providers available.
The support groups list grows longer, but if you
belong to a group we should include, please let
us know.
Medical Care NHS Direct
0845 46 47
(NB In Stockton this number changes to 111 in March 2013,
in other areas it may change sooner than this)
www.nhsdirect.nhs.uk
Confidential 24 hour helpline and online enquiry service
with symptom checker. Staffed by health professionals
who do not diagnose, but advise on practical matters
e.g. symptoms, drug side effects, dental queries etc. Both
helpline and website have contacts for local health services,
including doctors, dentists, opticians and pharmacies.
GP Surgery or Health Centre
Middlesbrough Access & Referral Service
0345 045 0620 or 0800 013 0500
www.nhs.uk
The service can give lists of GP practices and health centres
in Stockton borough. These are also listed on the NHS
website above. Your practice can refer you to specialised
health services as necessary.
GP Out of Hours Service
0300 123 1851
0300 123 1932 textphone
www.teeswideoutofhours.nhs.uk
If you need urgent medical care
outside surgery hours, ring the above
number and not your own GP surgery.
A clinician will ring back and may give
medical advice over the phone. If you
need to be seen and are able to attend,
you will be given an appointment for
the Out of Hours Clinic at Tithebarn
Healthcare Centre. The service
can arrange transport if necessary.
Otherwise a doctor may visit you at
home. Please note that the Centre
has an appointment system, so do not
turn up unexpectedly.
Hospitals AND
WALK-IN CENTRE
Darlington Memorial Hospital
Hollyhurst Road, Darlington, DL3 6HX
01325 380100
James Cook University Hospital,
Marton Road, Middlesbrough, TS4 3BW
01642 850850
University Hospital of Hartlepool,
Holdforth Road, Hartlepool, TS24 9AH,
01429 266654
University Hospital of North Tees,
Hardwick Road, Stockton, TS19 8PE
01642 617617
Stockton NHS Healthcare Centre,
Tithebarn House, High Newham Road,
Stockton-on-Tees, Cleveland, TS19 8RH
01642 525 480
www.stocktonnhshealthcentre.nhs.uk
8.00am – 8.00pm GP service, open to
registered and unregistered patients
with or without an appointment, Mon
– Sun, including bank holidays and
weekends.
More Healthcare
Services Dental Helpline, Middlesbrough
Access & Referral Service
0345 045 0620 or 0800 013 0500
Information on local dentists taking
on NHS patients, or those with
emergency appointments, whether you
have a dentist or not. You can also ring
NHS Direct on 0845 46 47. Help with
queries on dental costs too.
Dental Out of Hours Service
0300 123 1933
For out of hours treatment call the
Dental Out of Hours service
39
2012 edition
Podiatry Service
01642 704250
Good footcare helps keep you
steady on your feet to prevent falls.
Podiatrists give self-care advice, help
with toenails, skin problems, foot
pain, or help if you have diabetes,
arthritis or medication concerns. Also
nail surgery, management of foot
ulceration and painful foot conditions
that can affect your walking. Clinics
in Stockton, Thornaby, Billingham,
Eaglescliffe and a high risk clinic
at North Tees Hospital. Your GP or
Practice Nurse can refer you.
Stockton Community Falls Team
01642 524577
Team provide assessments, help and
advice for older people who are at risk
of falling or have fallen. You must be
referred by your GP or other health and
social care professional, but ring as
above for more information.
Pharmacy Service
Pharmacists advise on treatment for
minor ailments, can review medicines
and give support with new medication.
If you receive free prescriptions the
pharmacist may be able to treat you
without having to visit the doctor first.
Other services vary and may include
tests for cholesterol, blood pressure,
flu jabs, dosage aids etc.
Dealing with Concerns
Care Quality Commission
03000 616161
www.cqc.org.uk
Regulates and inspects adult health
and social care services. They hold
lists of hospitals, dentists, care
providers and other health services
showing their compliance with quality
standards. They accept complaints
and feedback about services, but do
not take up individual cases.
PALS Service
(Patient Advice and Liaison)
0800 013 0500 for GP and community
health matters
0800 092 0084 for Hospital concerns
Confidential support for patients, their
families and carers. The Community
PALS team deal with concerns about
NHS care, including GPs, Opticians,
Dentists and Pharmacists and can
refer you on to other agencies if
necessary. General information too,
e.g. how to register or change practice.
The Hospital PALS service deal with
issues concerning hospital treatment.
Pharmacy Service
HELP WITH HEALTH COSTS
Stockton and District Advice
and Information Service,
(Citizen’s Advice Bureau), Bath
Lane, Stockton, TS18 2DS
01642 633877
01642 649700 Community Care
and Advocacy service
www.citizensadvice.org.uk
Help and advice on health and
social care issues, including
resolving disputes and obtaining
services to which you may be
entitled, e.g. community care
assessments, care plans, charges
for services etc.
See also page 72 main entry and
page 86 debt advice.
Stockton-on-Tees LINk
(Local Involvement Network)
01642 636162
www.stocktonlink.co.uk
Network made up of individuals,
organisations and community groups
to consider, discuss and improve local
health and social care services.
NB LINk will change to Healthwatch
from April 2013.
Help with Health Costs
0845 850 11 66
www.nhsbsa.nhs.uk
Most NHS treatment is free for over
60s, including prescriptions, hearing
aids and sight tests. Where there are
costs e.g. for glasses, dental treatment
and travel to and from hospital, you
may apply for assistance if you are on
a low income or in receipt of certain
benefits. Ring to check if you are
eligible, and to ask for an application
form they will also help you fill in the
form.
Prescription Prepayment Cards (PPC)
0845 850 0030
www.nhsbsa.nhs.uk/ppc
If you might have to pay for four
prescriptions within three months, or
fourteen within twelve months, it may
be cheaper to buy a PPC. This means
you pay a certain amount in advance
and are then covered for unlimited
prescriptions for either three or twelve
months.
HEALTHY LIFESTYLE
Stockton Service Navigation Project
01642 647770, Dawn Clennett
Supports anyone needing help to find
the right health or advice services for
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2012 edition
their concerns e.g. health, legal, debt,
bereavement, housing etc that can
have an impact on health. Face to face
interview, with telephone support and
further interviews if necessary. A GP or
other health professional can refer you
or contact the service directly as above.
NHS Stockton on Tees, Community
Health Trainers,
01642 383833
NHS Health Trainers offer advice and
support to help you make healthy
lifestyle choices about diet, keeping fit,
smoking and alcohol.
Active Health Exercise Referral
Programme Tees Active
01642 526696
You can be referred onto this 12 week
programme by your GP or other health
professional, to relieve a medical
condition, e.g. after a heart operation
or joint replacement. Activities
include T’ai Chi, low impact aerobics,
aqua aerobics and gym or chair
based exercise. Then progress to the
Active Plus follow-on classes. The
programme runs in sports centres also
Northfield Sportsdrome and Ragworth
Neighbourhood Centre.
Lite for Life (Weight Management
Referral Programme)
Tees Active
01642 526740
You can also be referred to this 10
week programme of low-impact
exercise combined with education
about healthy eating. It is not a diet
plan. It currently runs at Splash,
Billingham Forum and Thornaby
Pavilion. After this move on to Fit for
Life sessions – an hour a week with
weigh-in and exercise offered with
support and guidance.
See also pages 13-18 for more activities.
Stopping Smoking Stockton and Hartlepool Stop
Smoking Service
01642 383819
www.northofteesstopsmokingservices.nhs.uk
Helpline information, advice and
ongoing support. Drop-in sessions in
community venues where you can be
assessed for the latest treatments.
Many local pharmacists also offer
consultations and may have evening
access. Lung health screening at
selected clinics.
NHS Smoking Helpline
0800 169 0 169 or 0800 022 4 332
www.smokefree.nhs.uk
Helpline Mon – Fri 9.00am – 8.00pm,
Sat – Sun 11.00am – 5.00pm. Advice,
information packs, specialist adviser
and free dvd on request.
Alcohol, Medication
or Drugs problems
Addictive Behaviour Service
20 Yarm Road, Stockton TS18 3NA
01642 802424
Confidential clinical service provides
treatment and support for people with
alcohol and drug problems and who
also need mental health support. Ring
for advice, refer yourself or be referred.
Bridges Family and Carer Support
Service, 5 Nelson Terrace, Stockton,
TS18 1NJ
01642 605222
www.bridges-stockton.org
Confidential service run by carers who
help others with their understanding
and experience. Service is for anyone
affected by someone else’s alcohol or
drug use – including partners, parents,
grandparents, brother and sisters
(over 18).
Lifeline Alcohol Service
3-9 Skinner Street, Stockton,
TS18 1DY
01642 625980
www.lifeline.org.uk
Welcoming, non-judgmental service
offers holistic support for those
affected by alcohol. Face to face and
telephone support and counselling.
Popular drop-in sessions with
activities, group meetings, and
specialist advice available. Also
help with benefits, housing and
employment and support through
treatment where necessary.
Stockton Drug & Alcohol
24 hour free Helpline
0800 052 2050
CRI Drug Treatment Service, 34-35
William Street, Stockton, TS18 1DN
01642 356088
Treatment services for those with
substance misuse problems. Offering
counselling, harm minimisation,
alternative therapies and relapse
prevention. Also support with benefits
and housing advice.
Alcoholics Anonymous 0845 769 7555
www.alcoholics-anonymous.co.uk
Drinkline, 0800 917 8282
Confidential 24 hour helpline.
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2012 edition
Mental Health
Doctor/GP, Nurse, Health Visitor
A good first point of contact for a
mental health concern e.g. depression,
stress, anxiety, eating/sleeping
disorders etc. Sometimes it is enough
to be reassured that certain emotions
are normal with no need for treatment,
although they can refer you to
specialised services if necessary.
For details of the range of services
available contact Social Care on
01642 527764 .
Alzheimer’s Society
01642 442030, Darlington and
Teesside Branch
www.alzheimers.org.uk
Advice, support and training for carers,
including regular group meetings,
carers’ visits and telephone carer
support. Roving day club offers regular
visits and outings for those with
dementia, although this may change to
Befriending service during 2012.
Anxiety UK
08444 775 774
www.anxietyuk.org.uk
Charity supports those living with anxiety
through its helpline and online community.
Join as a member for extra benefits,
access to therapy, counselling etc.
Clevearc, Cleveland Alzheimer’s
Residential Centre Ltd, Kirkdale,
Radcliffe Crescent, Teesdale,
Stockton, TS17 6BS
01642 611110
www.clevearc.com
Charity to support those with
Alzheimer’s and related dementias.
Specialist residential, respite and day
care in a homely environment. Free
training courses for carers. They do not
run a helpline, but will give advice and
information 24 hours by phone.
Other services for people with
dementia in Stockton include Music
sessions, friendship and support
groups and advice and information
sessions. For details contact Corinne
Walsh, on 01642 352744.
Fusion Dementia Café, Clevearc
Training Suite, Kirkdale,
Radcliffe Crescent, Teesdale,
Stockton, TS17 6BS
01642 352744 or 01642 611110
www.clevearc.com
Social event, last Fri of the month
2.00pm – 4.00pm for people with
dementia and their carers. Friendly
environment with entertainment and
refreshments free of charge. Support
and advice from mental health staff
if required and internet access. No
appointment or referral needed.
Hosted by Clevearc, ring for details.
Lighthouse Drop in Centre
34 Yarm Road, Stockton, TS18 3NG
01642 647086
www.thelighthousecentre.co.uk
Friendly drop-in centre to support
those with depression or mental
health problems. Emotional support,
confidence-building, social activities,
complementary therapies and courses
e.g. computers, arts and crafts,
relaxation, stress management etc. Trips
and visits, café. Open Tues, Wed, Thurs
1.00pm – 7.00pm, Sat, Sun 1.00pm –
4.00pm. Self-referral, open access.
Mental Health Matters Helpline
0800 052 7349
Confidential information and emotional
support. Line open every night from
6.00pm – 6.00am.
Middlesbrough and Stockton Mind,
Catalyst Building
27 Yarm Road, Stockton, TS18 3NJ
01642 645655
www.middlesbroughandstocktonmind.
org.uk
Information and support, counselling,
psychological therapies and advice
about referral to other services.
Mind Infoline, 0300 123 3393
www.mind.org.uk
National information line dealing with
all aspects of mental distress including
where to get help, treatment and advocacy.
See also p 75 Mind’s Legal Advice Service.
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2012 edition
Samaritans
0845 7 90 90 90 national
01642 217777 local or
07722 90 90 90 text
www.samaritans.org
24 hour emotional support for anyone
in despair, suicidal or who just needs
to talk. Contact them by telephone, text
or email, or write to Chris, PO Box 9090,
Stirling, FK8 2SA.
SANE Helpline
0845 767 8000
www.sane.org.uk
Helpline open for emotional support
every night from 6.00pm – 11.00pm.
Also Caller Care service offers follow up
calls where needed.
Tees Valley Counselling Trust,
Norton Community Resource
Centre, 58-60 Somerset Road,
Norton, Stockton, TS20 2ND
01642 654555
www.tvct.org.uk
Free one-to-one counselling
sessions for the physically disabled
or chronically ill and their carers.
£1 initial registration fee, but
donations are welcome.
BEREAVEMENT
Bereavement Benefits
0845 606 0265
www.direct.gov.uk
If your partner has died call to find out
if you are eligible for a Bereavement
Payment, Bereavement Benefit or help
with funeral costs. They can help you
fill in the application over the phone.
Bereavement Services, Stockton
Borough Council, Balaclava Street,
Stockton, TS18 2AL
01642 527341
www.stockton.gov.uk
Advice, information and guidance on
burials and related issues. Burial and
maintenance service for cemeteries in
the Borough.
See also page 52 for Stepping Stones
group for carers of adults with mental
health problems.
Butterwick Hospice
Middlefield Road, Stockton, TS19 8XN
01642 607742
www.butterwick.org.uk
The Family Support Team offer advice
on practical issues, both during and
after illness, organise bereavement
support groups and give one to one
bereavement counselling. Service
is for those with a current or past
connection with the hospice and also
caters for children.
Cruse Bereavement Care, 0844 477
9400 national
01642 210284 local branch
www.crusebereavementcare.org.uk
Local branch can give face to face
support and practical advice.
Mon – Thurs 9.30am – 4.30pm and Fri
9.30am – 3.30pm.
Teesside Hospice Bereavement
Counselling Service,
Teesside Hospice, 1 Northgate Road,
Linthorpe, Middlesbrough, TS5 5NW
01642 296912
www.teessidehospice.org
One to one or group bereavement
counselling for anyone in Stockton
Borough and beyond, including
children and young adults. All services
free of charge.
More Health
Support Groups
Arthritis Care, 0808 800 4050
www.arthritiscare.org.uk
Helpline offers information and
a chance to talk things through.
Free information pack. Discounts,
newsletter and other benefits if you
become a member.
Action for Blind People, 0303 123
9999 (National RNIB Helpline)
01642 233439, North East Team
www.actionforblindpeople.org.uk
Advice, guidance and support for
visually impaired people can help with
independent living, housing, welfare
rights, employment and assistive
technology. Support is tailored to your
individual requirements.
Blind Voice UK
27 Yarm Road, Stockton TS18 3NJ
01642 803590
One to one emotional support for
those with sight loss and their families.
Social-Lites group meets regularly.
Also IT training sessions and Braille
transcription service.
See also pages 7 and 21.
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2012 edition
British Heart Foundation
0300 330 3311
www.bhf.org.uk
Information and signposting for advice
on heart problems.
• Take Heart Support Group, Langdon
Square Community Centre, Coulby
Newham, Middlesbrough,TS8 0TF
01642 599723
• Coronary Support Group, Darlington
01325 466378, Gordon Wilcock
British Red Cross
2 Thornaby Place, Stockton, TS17 6BN
01642 607230
www.redcross.org.uk
Transport and Escort Service to and
from hospital and Care in the Home
service for shopping, collecting a
pension etc. Also Medical Loans
Service for wheelchairs and other
equipment.
Cancer Information Centre, George
Hardwick Foundation, North Tees
Hospital, Hardwick Road, TS19 8PE
01642 383924 or 0845 302 5524
www.cancernorth.nhs.uk
General advice and holistic support for
cancer patients, carers and families.
Benefit checks and help with formfilling, signposting to other agencies
etc. Ring for an appointment or a home
visit. Support groups within George
Hardwick Foundation include Breast
Cancer group and Semi-Colon, bowel
cancer group.
Clevearc
Deaf Clubs see page 7.
Friendly help for those with
Alzheimers and related dementias
and their carers.
Diabetes Team, North Tees Hospital
01642 624109 or
01642 624110 or
624519 or 624618.
• friendship and support groups,
Diabetes UK Careline
0845 120 2960
www.diabetes.org.uk
Diabetes UK, Stockton Branch,
St. John’s Living Well Church Centre,
Durham Road, Stockton, TS19 0DZ
01642 550255, Peter & Debbie Smith
Support group meets last Wed of
the month at 6.30pm – 8.00pm, with
topical speakers. Free for people with
diabetes and their carers.
Specialist residential,
respite and day care in
a homely environment
• music, advice, free training
Also Fusion Dementia Cafe
socialising, entertainment and
refreshments for people with
dementia and their carers –
no referral needed and it’s FREE.
Ring to find out what else we offer
01642 611110
www.clevearc.com
Leading the work to
• find a cure
• change attitudes and
• demand better services for
people with Parkinson’s
Did you know we provide one-to-one
information and have support groups
in Teesside and Co Durham?
Did you know about our opportunities
for volunteers and training and
education service for professionals?
Want to know more?
Free National Helpline: 0808 800 0303
Information and support worker –
Teesside & Co Durham: 0844 225 3605
Email: isw.teessideandeastdurham@
parkinsons.org.uk
Disability Law Service, 39-45 Cavell
Street, London, E1 2BP
020 7791 9800,
020 7791 9801 textphone
www.dls.org.uk
Free legal advice for disabled and deaf
people and their families and carers.
Mon – Fri 10.00am – 5.00pm.
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2012 edition
Epilepsy Outlook, 199 York Road,
Hartlepool, 01429 297007
www.epilepsyoutlook.org.uk
Ring for advice or call in to talk to an
adviser (appointments preferred.)
Multiple Sclerosis Society
0808 300 8000 National helpline
www.mssociety.org.uk
Stockton MS Group
01642 617864
www.stocktonmsgroup.org.uk
Social evenings, regular drop-ins with
therapy support, and chat group.
Hearing Link
0300 111 1113
(formerly Hearing Concern)
Parkinson’s UK
07526 123255 sms/text
0808 800 0303 national helpline
[email protected]
0844 225 3605, Information
www.hearinglink.org
& Support Worker, Teesside
Charity gives information on services
and East Durham
and support groups for people with
0844 225 9827, Information
hearing loss.
& Support Worker, Durham,
Darlington and Sunderland
Macmillan Cancer Support Line
www.parkinsons.org.uk
0808 808 0000
A network of groups across the region
www.macmillan.org.uk
offer friendship and support to people
living with Parkinson’s, their families
National Osteoporosis Society
and carers. Ring for more details.
South Tees group, St. Barnabas
Church Hall, Linthorpe Road,
Stroke Association
Middlesbrough, TS5 6JR
07407 414 944, or 01423 779662
Stockton Family and Carer Support
Service, 01642 679018
www.nos.org.uk
www.stroke.org.uk
Local branch meets in alternate
Local help may be emotional or
months on the second Tuesday of
practical and includes anything
the month at 2.00pm. Talks, medical
non-medical e.g. Benefits (and formupdates and events. Ring for more
filling), blue badges, care packages,
details.
counselling, advocacy. Home visits.
Stroke Service
Stockton Independent Living Centre,
Tithebarn House, TS19 8RH
01642 524750
Drop in session Wed 1.00pm – 3.00pm,
with gentle exercise, communication
workshop, advice, speech,
occupational and physiotherapists in
attendance. Ring in advance – they
can provide taxi transport if necessary.
Teesside Ability Support Centre
(TASC), Acklam Road, Linthorpe,
Middlesbrough TS5 4EG
01642 818854
www.teessideabilitysupportcentre.
co.uk
Day service for people with cerebral
palsy and differing abilities. Includes
social enterprises to get involved with,
adult education opportunities and life
skills training. Hydrotherapy pool open
from June 2012.
Teesside and District Society
for the Blind
Stockton Road,
Middlesbrough, TS5 4AH
01642 247518
www.teessideblind.co.uk
Day centre, befriending (including
telephone befriending) and home
visiting service, shopping escort
service, computer training. New My
Guide service starting in 2012.
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2012 edition
Finding out about care
In Stockton as elsewhere, changes are under
way to improve the care system and give more
control to those eligible to receive it. You will find
many of the contacts listed here will help you
understand the new arrangements, explain your
rights and show you where to find support.
www.payingforcare.co.uk
Support for Carers The George Hardwick Foundation, Stockton Centre, 5
Wellington Square Shopping Centre, Stockton, TS18 1QX
0845 302 5523
www.georgehardwickfoundation.org
Wide range of free advice, practical and emotional support
for carers and the cared for person, including help claiming
benefits, support with accessing aids and adaptations,
respite, grants, befriending service, support groups,
counselling and courses. Facilities include Thyme-Out Spa
with holistic therapies, George’s Place children’s crèche and
3D Cinema where the cared for person can be looked after
whilst the carer uses support services.
Support Groups
Range of support groups run from the centres e.g.
Alzheimer’s Society; Dementia Support; Elderly, Frail and
Older Carers; Stepping Stones. Contact as above to find
out more.
Theadvicewebsitefor
long-termcare
www.payingforcare.co.uk is a consumer service which provides
information on all aspects of long-term care to help you achieve
financialsecurityandpeaceof mind.
• Singlesourceof informationonallmattersrelatingtolong-termcare
• Accesstoinformationandspecialistadviceonthebestwaytofund
yourlong-termcare
• Informationonstatebenefitsyoumaybeentitledto
• Abilitytohaveanonline‘chat’withanindependentCareFees
Adviser
The funding of long-term care is likely to be one of the biggest
financial decisions of your life – lack of planning could result in
depletion of your assets and inheritance.
“...addressesaseriousinformationgap”
IanRobertson,Which?Magazine
Payingforcare.co.uk is a trading style of Partnership Life Assurance Company Limited (registered in England and Wales No. 05465261). Partnership Life Assurance Company
Limited is authorised and regulated by the Financial Services Authority. The registered office is Sackville House, 143-149 Fenchurch Street, London, EC3M 6BN.
2012 edition
Finding Out About Care
North Tees Hospital Carer’s
and Patient’s Centre
Main Foyer, University Hospital of
North Tees, Hardwick Road, Stockton,
TS19 8PE
0845 302 5524
Supports carers and patients. Works
in partnership with many local groups
and charities to offer the best, up-todate advice and information.
Avalon Sitting Service
01642 633556, Ann Matthews
Charity offers carers a respite break
for 3-4 hours by providing a sitter for
the cared for person (over 18s only).
Free on an ad hoc basis, or you can pay
by the hour for a regular sitting service.
Avalon also offer respite holidays.
See page 23 for more on these.
Carer’s Allowance Unit
0845 608 4321
0845 604 5312 textphone
www.direct.gov.uk/carers
Information on eligibility and claims
for Carer’s Allowance and Carer’s
Credit, though they cannot help filling
in forms.
Carers UK Advice Line
0808 808 7777
www.carersuk.org
National helpline open Wed and Thurs
10.00am – 12.00pm and 2.00pm –
4.00pm. Practical advice on carer’s
rights, making the most of your money,
juggling work and care etc.
Staying at Home
with Help
Adult Social Care Service,
First Contact team
01642 527764
www.stockton.gov.uk
Stockton Borough Council, through
its Adult Social Care service, can help
people who need short term help
following a health crisis or accident,
and also people who need longer term
support.
Short term support
Short term support after a crisis aims
to help you recover your independence
as quickly as possible – many people
only need short-term support which is
provided through our reablement and
intermediate care teams.
Self-Directed Support
AND PERSONAL BUDGETS
If you need longer-term support,
new self-directed support
arrangements are designed to make
sure that you stay in control. If you
are assessed as needing it, you will
be offered a personal budget which
you can use to make arrangements
in the way that best suits you.
You can either manage the money
yourself or ask an organisation to
handle the administration for you.
Or you can opt to have Adult Social
Care arrange more traditional forms
of support, such as help from a home
care agency, attendance at a day
centre, or short breaks in a care home.
Even if you are not entitled to a
personal budget, you can still receive
advice and information about social
care services from the First Contact
Team, 01642 527764. See page 31 for
home adaptations and aids.
Costs for Support at Home
Most people will have to contribute at
least part of the cost of all these forms
of support. The contribution depends
on your income and savings.
Equipment and Adaptations for
Independent Living
Occupational therapists and social
workers in Adult Social Care can
arrange equipment and adaptations to
help with independent living at home.
They can help with applications for the
Disabled Facilities Grant, and provide
advice and support for carers. Contact
First Contact team as above for more
information and to arrange to have an
assessment. See page 31 for Disabled
Facilities Grant.
Working Age Adults Team
Stockton Borough Council
01642 527056
www.stockton.gov.uk
http://search3.openobjects.com/kb5/
stockton/directory/adult.page
The team commissions social care
services for people with a learning
disability, mental health issues,
physical disabilities and sensory
loss and also assist people to live
independently and to support carers.
Ring to find out what services are
available or visit Stockton Borough
Council’s online directory.
55
CIC
not for profit
company
• Home care
• Dementia advice
• Plumbing and Heating
• Gardening
• Cleaning
• Handyman
• Befriending
• Advocacy
• Advice and guidance to protect your interests
• Volunteers welcome
• Any job considered
More Help with
Independent Living
If you care we care
Home Care Services
Find private care services in the
Yellow Pages directory. Look under
Home Care Services, Nurses’
Agencies and Care Agencies or
Disability Information and services
Age UK National Advice Line
0800 169 6565
www.ageuk.org.uk
Wide range of information guides
and factsheets on care, including
paying for a care home, finding help
at home, housing options, personal
budgets etc. They can also signpost
on to other services.
Covering Stockton-on-Tees and surrounding area
3 Scoreyears & 10 CIC
26 Yarm Road, Stockton on Tees, TS18 3NA
Tel: 01642 796107
Or mobile: 07810 543539
Email: [email protected]
www.3scoreyearsand10.co.uk
All work will be quoted for and agreed upon prior
to commencement. Any alterations to the agreed
quote will be discussed and confirmed.
Company reg no: 7027459. Regd office: Baldwin Schofield & Co,
3 Newhouse Business Centre, Old Crawley Road, Horsham, West Sussex RH12 4RU
Tithebarn House, Stockton TS19 8RH
01642 524750
or buying it. Occupational therapists
offer specialist equipment training
e.g. Bathing clinic, mobility scooter
assessment. Also advice and
signposting, and a full time Disability
Information Officer to advise on
benefits and help with form-filling.
Ring to make an appointment.
Counsel and Care
0845 300 7585
www.counselandcare.org.uk
Specialists in giving free advice on
community care, housing with care
and care in a home, including choosing
and paying for care. NB Now merged
with Independent Age.
Independent Age
0191 236 5039
www.independentage.org.uk
Charity providing information, advice
and support for older people. See
above Independent Age has now
merged with Counsel and Care.
UKHCA, (UK Home Care Association),
020 8661 8188
www.ukhca.co.uk
Has lists of local providers of care at
home with a code of practice
Emergency Alarm
Systems.
Care Call, The Security Centre
The Square, Stockton, TS18 1TE
01642 634768
Emergency 24 hour monitoring and
response service. A small alarm unit
links directly to Stockton’s security
centre where an officer can call
emergency services, a doctor, friend or
relative to help, or will send a mobile
534733
57
Wiltshire Farm Foods
make mealtimes as
easy as pie.
Cottage Pie with Vegetables £2.95
TRY OUR TASTER PACK for only £22.95
5 Main Courses (all with vegetables):
Roast Beef & Yorkshire Pudding
Roast Chicken Breast with Stuffing
Cottage Pie Cumberland
Sausages Chicken & Vegetable
Casserole 4 Desserts: Victoria
Sandwich Luxury Bramley Apple
Pie West Country Bread & Butter
Pudding Luxury Plum & Morello
Cherry Crumble
For your FREE brochure call
We offer a choice of 250 ccc
tasty dishes, including mini
meals and desserts. All meals
are delivered frozen by your
friendly driver, ready to be
stored in your freezer and
cooked in minutes.
Simply take a look at our FREE
brochure and order over the
phone or online. Our service
is commitment free, simply
order whenever you need to.
Mealtimes taken care of what could be easier?
TASTY
MEALS FROM
ONLY£2.95
01642 643 999
Shop online at
www.wiltshirefarmfoods.com
FREE
DELIVERY
21 YEARS of
great service
officer out to you and keep in contact
until they arrive. For an extra charge
there is also a Keyholding Service, so
that officers can get into your home to
help if necessary.
Telecare
Telecare extends the basic Care
Call alarm system by adding various
sensors for an additional charge.
Sensors can detect falls, floods,
fire, gas leaks, clients wandering
etc. A radio signal alerts Care Call
centre operators who will take the
appropriate action. The service
supports older or vulnerable people
who may have certain long term
conditions, or physical impairments, or
who require extra care at home.
See also pages 33-35 on home security.
MEALS
Meals with Care, WRVS
01642 222643
www.wrvs.org.uk
Frozen meals, delivered all round
Stockton on Thursdays. Main course
prices from £2.10 with occasional
special offers. Ring for menu list and
to join the scheme.
Wiltshire Farm Foods
www.wiltshirefarmfoods.com
01642 643999
Experienced providers offer a range
of freshly frozen main meals and
puddings. Experts in providing for
special diets (including vegetarian,
diabetic and gluten-free) and also in
soft and pureed food options. Free
home delivery by dedicated drivers.
Retirement or
Sheltered Housing
Stockton Borough Council no longer
owns sheltered accommodation
of its own, but there are still
sheltered schemes available which
are managed by various housing
providers. Usually with Care Call
system and resident warden, often
with communal facilities e.g. laundry,
lounge.
Housing Options
16 Church Road, Stockton, TS18 1TX
01642 528389
www.stockton.gov.uk/citizenservices/
housing
One to one housing advice and help
with applications. Ring, or email from
the website, to make an appointment
on Mon – Fri mornings. There may be
waiting lists for popular areas. Advice
and assistance also on other housing
59
Reuben Manor Care Home
654 Yarm Road, Eaglescliffe, TS16 0DP
issues such as neighbour disputes,
rent or mortgage arrears, problems
with tenancy agreements or domestic
violence.
For advice on the Housing Register
please contact Tristar Homes on
0300 111 1000.
Silk Healthcare, owners of Reuben Manor is offering General
Residential Care and Specialist Residential Dementia Nursing Care.
The home features:
• Small group living areas
• Memory Lane Rooms
• Spacious rooms all en-suite
• Reminiscence Therapy and
much more
• Separate Dementia Suites
• Hair Salon
• Coffee Shop – Internet Café
Individual care is central to our philosophy
of ‘Caring for Life’
For a brochure or enquiry
telephone 01642 784 189
Or visit our website:
www.silkhealthcare.co.uk
Working Age Adults Team
01642 527056
www.stockton.gov.uk
This independent living team can
give advice on supported housing
schemes, residential care and home
care support in the independent sector,
housing schemes and support, as well
as access to a variety of services to
help people remain independent in
their own homes.
First Stop Care Advice Helpline
0800 377 7070
www.firststopcareadvice.org.uk
www.housingcare.org
Detailed information on specialist
accommodation that offers support
and/or care. They keep lists of
sheltered housing and care homes
across the country, along with advice
on making choices. They also have a
directory of services for those opting
to stay at home. Both listings available
on the website.
Age UK AIMS service
0845 600 2001
www.ageuk.org.uk/home-and-care
National helpline gives impartial
housing advice for anyone living in, (or
providing), sheltered housing. Helps
with queries, problems, disputes and
complaints.
Shelter Housing Advice Helpline
0808 800 4444
www.shelter.org.uk
Wide ranging advice on housing,
repairs, grants, mortgage debt,
benefits etc. Helpline Mon – Fri
8.00am – 8.00pm, Sat, Sun 8.00am –
5.00pm.
Shelter North East
1-2 Blackfriars Court, Dispensary
Lane, Newcastle upon Tyne, NE1 4XB
0344 515 1601
Face to face specialist advice on
housing, welfare benefits and
debt. Mon – Fri 9.00am – 5.00pm.
Appointments at the Newcastle
office only.
61
dignity
compassion
respect
Since when was a care home this appealing?
Barchester has been leading the way in nursing,
residential and dementia care for over twenty years
now. That’s two decades of first-class care,
delicious dining and award-winning gardens in
elegant, secure surroundings.
Why not call us on
0191 587 1251 or drop in
for a chat over coffee?
www.barchester.com
YEARS
1992
2012
The 62
Hawthorns,
O'Neill Drive, North Blunts, Peterlee, Co Durham, SR8 5UP
FINDING A CARE HOME
Care homes may be run privately
or by charities, housing associations
etc. All are registered and inspected
regularly. Some provide nursing
care and some do not. If you need
financial assistance to move to a
care home the Adult Care service
will assess you. If you have specific
nursing requirements your care may
be partly funded by the NHS or if
your primary need is for health care
you may be eligible to have your
care wholly funded by the NHS.
Counsel and Care
0845 300 7585
www.counselandcare.org.uk
Specialists in giving free advice on
community care, housing with care
and care in a home, including choosing
and paying for care.
Care Quality Commission
03000 616161
www.cqc.org.uk
Regulates and inspects adult health
and social care services. They hold
lists of care services showing their
compliance with quality standards
(also hospitals, dentists etc). They do
not advise on care options or paying
for care. They accept complaints and
feedback but do not take up individual
cases, if you have a serious concern
about a cared for person’s welfare
they will signpost you to the relevant
authority.
First Stop Care Advice
0800 377 7070
www.firststopcareadvice.org.uk
www.housingcare.org
Advice on all care issues e.g. housing,
types of care, legal and financial
matters relating to housing and care,
home adaptations etc.
Paying for Care
Award-winning website dedicated to
providing holistic information on all
aspects of long term care and access
to independent specialist advice on
how to pay for long term care.
See also page 75 for advice on legal
issues and pages 69-70 for sources
of financial help.
63
2012 edition
Money Matters
Money matters
If you are close to retiring or have already
retired, you will be keeping an eye on your
financial position. A bit of planning and the
right contacts will help you achieve the best
income you can. Our suggestions here can
find you the best place to get advice.
Help with Pensions
The State Pension age is currently 65 for men and between
60 and 65 for women, depending on their date of birth. From
December 2018 State Pension age for both men and women
will increase to 66 by 2020.
What you get depends on the number of years of National
Insurance contributions paid during your working life – 30
years for a full basic State Pension. If eligible, you may also
buy missing years of NI contributions to boost the pension
total. Or you may qualify for NI credits if you have been
unable to pay regular contributions e.g. whilst raising a family,
or as a carer.
You may have other entitlements too and perhaps an
occupational or personal pension. Even with these extra
amounts you may still qualify for Pension Credit – a top up
benefit for those with modest pensions and savings. If you
only receive basic State Retirement Pension you should
always ask about Pension Credit even if you have savings.
To find out what you are entitled to
contact:
Future Pension Centre
The Pension Service, Tyneview Park,
Whitley Road, Newcastle upon Tyne,
NE98 1BA
0845 3000 168
0845 3000 169 textphone
www.direct.gov.uk/pensions
In 2012 the Pension Service are
updating their computer system.
During this time the full forecasting
service is not available for some
people, who will be given a Pension
Statement instead. The full service is
expected to resume late in 2012.
Full Pension Forecasts
Women born before 6 April 1953,
Men born before 6 April 1951
For this age group there is no change.
If you ring for a forecast they will work
through the application form with you
and post your forecast out in around
ten days. Once you have your forecast
it is up to you to apply to receive your
pension at the appropriate time. It
does not arrive automatically upon
retirement.
Pension Statements
Women born on or after 6 April 1953,
Men born on or after 6 April 1951
The statement gives an estimate of
your pension at the time of request,
based on your National Insurance
record. It cannot forecast how much
you will get when you reach State
Pension age. Helpline open Mon – Fri
8.00am – 8.00pm and Sat 9.00am –
1.00pm.
Workplace Pensions
(or Occupational pensions)
From October 2012, employers are
required to enrol workers into a
workplace pension if they do not
already have one, earn less than
£7,475 and are under State Pension
age. Large employers will start first,
followed by smaller ones over a period
of time. You will be able to opt out
should you wish to do so.
HMRC National Insurance helpline,
0845 302 1479
www.hmrc.gov.uk
65
2012 edition
Money Matters
Pension Claims
The Pension Service contact you
three to four months before you reach
State Pension Age. Two months
before your birthday get back in
touch to make your claim. You can
defer your pension to get a higher
weekly amount or a one-off lump sum
payment instead. You must defer for a
minimum of 12 months for lump sum
and bear in mind that it is not tax free.
New Pension Claims, 0800 731 7898
0800 731 7339 textphone
After receiving your forecast ring to
have your pension application form
filled in for you over the phone.
The Pension Service, PO Box 6,
Gateshead, NE92 1BF
0845 60 60 265
0845 60 60 285 textphone
www.direct.gov.uk/pensions
For all general enquiries about
Pension Credit, direct payments,
checking on a claim etc. If they
cannot help directly they will refer
you to the correct department. They
also organise home visits if you are
housebound and can help with form–
filling, benefit checks etc.
Pension Credit Claims
0800 991 234
0800 169 0133 textphone
For enquiries about entitlement,
applications and change of
circumstances etc. Open Mon – Fri
8.00am – 8.00pm and Sat 9.00am –
1.00pm
Post Office Card Account Helpline,
0845 722 3344
www.postoffice.co.uk
Simple account to be used for receipt
of pensions, benefits or tax credits
only. Offers plastic card and pin
number for cash withdrawals at any
post office branch.
TPAS (The Pensions Advisory Service)
0845 601 2923
www.pensionadvisoryservice.org.uk
Information on all aspects on pensions
whether state or private including
annuities, workplace schemes,
security of pensions etc.
Benefit Checks
and MOney Advice
Finding out about benefits is
more complex than ever with the
current Welfare Reforms under way.
The agencies listed here can give
information, advice and individual
help to maximise your entitlement.
Local Pension Service
0845 60 60 265
For personal help with entitlements
an officer can visit you at home to
work out benefits you are entitled
to e.g. Pension Credit, Winter Fuel,
Attendance Allowance, Bereavement
Benefit, Council Tax, Housing Benefit.
They help complete the forms and
refer you to other services if necessary.
Ring to request a home visit.
Age UK Teesside, 01642 805500
www.ageuk.org.uk/teesside
Contact them for information
and advice.
Benefit Enquiry Line
0800 882 200
0800 243 355 textphone
www.direct.gov.uk/benefits
Information for people who are ill or
disabled and their carers about the
range of benefits available, what your
entitlements are and how to claim
them. They will call you back to help
complete the forms over the phone.
Open Mon – Fri 8.30am – 6.30pm.
Carer’s Allowance Unit
0845 608 4321
0845 604 5312 textphone
www.direct.gov.uk/carers
Information on eligibility and claims
for Carer’s Allowance and Carer’s
Credit, though they cannot help filling
in forms.
Crisis Loans
0800 032 7952
0800 032 7958 textphone
www.direct.gov.uk
Crisis Loans, give short term help for
an emergency or disaster. They must
be paid back but there will be no
interest to pay.
Disability Living Allowance and
Attendance Allowance Helpline
0845 712 3456
0845 722 4433 textphone
www.direct.gov.uk/disabled
Deals with new claims, queries and
changes in circumstances for people
with disabilities. They can arrange a
home visit if necessary.
67
2012 edition
Money Matters
Housing Benefit and Council Tax
Benefit Helpline
01642 393829
www.stockton.gov.uk
Council service for help with Housing
or Council Tax Benefits only.
Ring for information, or call in,
or make an appointment at the
Customer Services Centre, Central
Library, Church Road, Stockton TS18
1TU. Or visit the Customer Centre
in the library at Thornaby Pavilion,
Thornaby, TS17 9EW. To request a
home visit ring 01642 526674.
JobCentre Plus
0800 055 66 88 New Claims
0800 023 48 88 textphone
www.direct.gov.uk
Benefit claims for people of working
age are made via JobCentre Plus. Ring
to make a new claim and they will take
your information over the telephone,
before making an appointment for you
to visit your nearest JobCentre Plus.
Or make a claim online.
Pension Credit Claims
0800 99 1234
Open Mon – Fri 8.00am – 8.00pm and
Sat 9.00am – 1.00pm.
The Social Fund
0845 603 6967
www.direct.gov.uk
They administer applications for
Community Care grants, Budgeting
Loans and Funeral grants. Ring for
advice on eligibility and how to claim.
Stockton & District Advice
and Information Service,
(Citizen’s Advice Bureau),
Bath Lane, Stockton, TS18 2DS
01642 633877
01642 649700 (Community Care
and Advocacy service)
Service includes advice on pensions,
benefits, tax and debt, help filling
in forms or representing clients at
court for debt, benefit tribunals
and employment tribunals. Also
housing problems e.g. arrears,
eviction, repairs, disputes, housing
applications. Information on
employment, consumer problems,
immigration and health. Advice
line Mon – Thurs 9.30am – 3.30pm
and Fri 9.30am – 12.30pm. Drop
in sessions Mon – Fri 9.30am
– 12.30pm or ring to make an
appointment.
Also see entries on page 41, 76.
Tristar Homes
Money Advice Service
0300 111 1000
The adviser visits Neighbourhood
Housing offices throughout Stockton
borough giving advice on benefits or
debt problems for Tristar tenants or
prospective tenants. Ring to make
an appointment, or to request a
home visit or to enquire about the
Employability service.
Welfare Rights Service
Advice on Social Security Appeals
01642 526141
www.stockton.gov.uk
Advice and representation on social
security appeals.They may take on
some cases where an allowance or
benefit has been refused, and attend
the hearing with you if appropriate.
More Financial Help
CISWO
0191 477 7242
www.ciswo.org.uk
Coal Industry Social Welfare
organisation gives help and advice
on benefits, pensions and in some
cases financial support if you meet
the eligibility criteria
Elizabeth Finn Care
0800 413 2200
www.elizabethfinncare.org.uk
Charity gives grants to people from
some 120 occupational backgrounds.
Also part of Turn 2 Us
Turn 2 Us
0808 802 2000
www.turn2us.org.uk
Helps people access grants, benefits
or other financial support.
Paying for Care
Award-winning website dedicated to
providing holistic information on all
aspects of long term care and access
to independent specialist advice on
how to pay for long term care.
Royal British Legion
08457 725 725 Legionline
0191 495 9510 regional branch
www.britishlegion.org.uk
Financial and welfare help for exservice members and families.
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2012 edition
Money Matters
Service Personnel & Veterans’ Agency
0800 169 2277
01253 333494, Welfare service
www.veterans-uk.com
Help with welfare problems including
benefits, housing, pension claims
and compensation. Also supports inservice personnel.
SSAFA Forces Help
0800 731 4880 Forcesline
01642 217440 Stockton branch,
www.ssafa.org.uk
Financial, emotional or practical help
for those with a forces connection
whether serving or ex– service and
their families. Local branch open Mon –
Fri 10.00am – 12.00pm.
Tees Credit Union Ltd
South Thornaby Community Resource
Centre, Havilland Road, Thornaby,
Stockton TS17 9UG
01642 753517
www.teescreditunion.co.uk
Community bank offers easy access
to basic financial services for people
who live or work in Stockton-On-Tees.
Low cost savings schemes, loyalty
loans and instant loans for regular
savers and a pre-paid card scheme.
Collection points are based in
convenient community venues.
Paid Work
after Retirement
After retirement many people wish
to continue working, sometimes
to make a change of direction and
retrain, to start a business, or simply
to improve their finances. You can
carry on working while still taking
your State Pension, or if you defer
claiming your pension you’ll be paid
a larger weekly amount later on, or
may be able to have the deferred
amount as a lump sum. Once you
reach pension age you pay no
National Insurance, and you are
likely to pay less income tax when
you are over 65.
However State Pension does count,
along with earnings, as taxable income,
and earnings after pension age may
affect benefits such as Pension Credit,
Housing Benefit or Council Tax Benefit.
Consult the Pension Service if this
may be a problem.
For help to find vacancies, training
courses or other support try the
following.
Jobcentre Plus, 0845 604 3719
www.direct.gov.uk
They carry lists of vacancies and can
advise on finding work, training and
benefits available. Local branches
are below and the contact telephone
number above, is the same for all three
.
• Daryl House,
Bridge Road, Stockton, TS18 3BW
• Theatre House,
Kingsway, Billingham, TS23 2NA
• Ingram House,
Allensway, Thornaby, TS17 9HA
Job Seeker Direct
0845 60 60 234
0845 60 55 255 textphone
www.direct.gov.uk
Telephone service and website also
have details of local vacancies and
can advise on how to apply.
Five Lamps
Eldon Street, Thornaby,
Stockton, TS17 7DJ
01642 608316
www.fivelamps.org.uk
Their Employability service offers
intensive help with job-hunting
through one to one sessions, work
clubs and training. You must be in
receipt of certain benefits to qualify
for free help.
Learning Links
33 Bridge Road, Stockton, TS18 3AE
01642 614433
www.learninglinkseurope.com
Popular Maths, English and IT courses
to update your skills. You can also
book an appointment for practical
help with CV writing, finding a course
etc. Free if you are on certain benefits,
including new Employability course.
Be referred or ring them direct.
Tristar Homes, Employability Service
0300 111 1000
Tristar tenants, or prospective tenants
can ring to make an appointment with
an Employability Adviser.
Starting a Business
Business Link
0845 600 9006
www.businesslink.gov.uk
Practical advice on business planning,
finances, marketing etc via the
helpline and the website.
Avanta (formerly InBiz)
1st and 2nd floor, Bishopton House,
Bishopton Road, Stockton, TS18 2AA
01642 610610
www.avanta.co.uk or inbiz.co.uk
Enterprise coaching for anyone who
is unemployed and claiming benefit.
71
2012 edition
Money Matters
Also free workshops on behalf of
Business Link for those not already
self-employed. Many clients over 50.
NB Address may change later in 2012.
Five Lamps
Stockton, TS17 7DJ
01642 608316
Help to set up your own business
from enterprise coaching, business
planning and start-up loans.
Prime Initiative
0800 783 1904
www.prime.org.uk
Dedicated to helping people over 50
set up in business. Ring for a free
information pack.
TAEN
(The Age & Employment Network)
0203 033 1507
www.taen.org.uk
Campaigns for better opportunities for
over 50s. Not an employment agency,
but they can signpost individuals to
organisations that will help directly.
ACAS
0845 747 4747
18001 08457 474747 text relay service
www.acas.org.uk
Confidential advice on all areas of
employment relations, including age
discrimination. They give guidance but
not legal advice.
See also pages 74-76 for advice on
legal issues.
Debt
and Information Service
(Citizen’s Advice Bureau)
Bath Lane, Stockton, TS18 2DS
01642 633877
Face to face specialist debt advice
from experienced caseworkers, who
are authorised to carry out Debt
Relief Orders and bankruptcies.
Christians against Poverty
Oakwood Centre,
Eaglescliffe, TS16 0RD
0800 328 0006
www.capuk.org
Free debt counselling at the centre
and through home visits, regardless
of religious belief. Operates a simple
bank account for you to save into so
they can pay bills for you. Negotiates
with your creditors and gives support
until you are debt free.
Consumer Credit Counselling Service
0800 138 1111
www.cccs.co.uk
Confidential counselling, budgeting
and money management advice
Five Lamps
Stockton TS17 7DJ
01642 608316
Personal low cost loans and general
debt advice.
National Debtline
0808 808 4000
www.nationaldebtline.co.uk
Free, confidential self-help advice
about debt. Specialist information
and telephone support.
Tax
HMRC Tax Helpline
0845 300 0627
www.hmrc.gov.uk
Advice on any tax issue, e.g. Tax codes,
tax calculations, tax after retirement,
tax refunds etc. Mon – Fri 8.00am –
8.00pm and Sat 8.00am – 4.00pm.
HMRC National Insurance Helpline
0845 302 1479
Once you reach state pension age
you no longer have to pay National
Insurance if you are still working. Ring
to apply for an Age Exception certificate.
HMRC Probate and Inheritance
Tax Helpline
0845 302 0900
Taxaid
0845 120 3779
www.taxaid.org.uk
Free tax advice for people who cannot
afford a professional adviser. Line
open Mon – Fri 10.00am – 12.00pm.
Tax Help for Older People (TOP)
0845 601 3321
or 01308 488066
www.taxvol.org.uk
Free confidential tax advice for people
with a household income of around
£17,000 who are close to 60 or older.
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2012 edition
Money Matters
Help with queries e.g. PAYE codes, tax
returns etc and they may liaise with
HMRC on your behalf.
Savings and Investments
Money Advice Service
0300 500 5000
18001 0300 500 5000* Typetalk
0333 321 3434 to book face to
face appointments
www.moneyadviceservice.org.uk
Free, unbiased advice on everyday
money questions. Guidance on
financial products, e.g. insurance,
savings options and pensions, as well
as advising on budgeting, planning for
retirement etc.
Independent Financial Advisers
An adviser will look at your individual
circumstances before making a
recommendation, and will explain any
investment risks.
Financial Services Authority (FSA)
0845 606 1234
www.fsa.gov.uk
Advisers must be authorised by the
FSA to give advice on investments
such as pensions, life insurance, unit
trusts and shares. To find one in your
area contact:
The Institute of Financial Planning
01179 452470
www.financialplanning.org.uk/
generalpublic
The Personal Finance Society
0208 530 0852
www.thepfs.org
The Law Society
0207 242 1222
www.lawsociety.org.uk
www.unbiased.co.uk
Financial Ombudsman Service
0300 123 9 123
or 0800 023 4567
www.financial-ombudsman.org.uk
Impartial help with complaints about
financial firms. Approach them once
you have already complained to the
firm in question.
Legal Affairs
Age UK Legal Service
0845 685 1078
www.ageuk.org.uk
Age UK service in partnership with a
legal firm. Free initial consultation,
then if you wish to proceed they will
tell you the costs and carry out the
work by post and telephone.
Community Legal Advice
0845 345 4 345
www.direct.gov.uk
legaladviserfinder.justice.gov.uk
(NB type in these web addresses
without www.)
legalaidcalculator.justice.gov.uk
Their advice covers benefits and tax;
debt; housing; employment; education;
family only. To be eligible for free
advice from a qualified legal adviser
they will carry out a short financial
assessment. If you are not eligible they
will signpost you on to other services
who can help.
Legal Aid
Depending on the type of case, you
may apply for financial help if you
meet certain criteria. You may still
be asked for a partial contribution.
Ring the helpline above to find a
local solicitor who participates in the
scheme, or visit the website.
Disability Law Service
020 7791 9800
020 7791 9801 minicom
www.dls.org.uk
Free legal advice for disabled and deaf
people and their families and carers
in certain areas of law—Disability
Discrimination, Goods and Services,
Community Care, Welfare Benefits,
Employment. Ring as above, email
from the website or send enquiries by
post to Disability Law Service, 39-45
Cavell Street, London, E1 2BP
Legal Ombudsman
0300 555 0333
www.legalombudsman.org.uk
Independent, impartial and free
service to investigate complaints
against lawyers, including solicitors,
barristers and legal executives.
Mind Legal Advice Service
0300 466 6463
Textphone available—ask for this
when you ring
www.mind.org.uk
Legal information and general advice
on mental health-related law covering
mental health, mental capacity,
community care, human rights and
discrimination/equality related to
mental health issues.
Solicitors for the Elderly
0844 567 6173
www.solicitorsfortheelderly.com
Independent organisation of lawyers
who specialise in issues affecting
older people e.g. wills, care home
contracts and funding advice, gifting
property etc. They offer home visits,
provide documents in large print and
take time to ensure clients properly
understand all the issues. Members in
75
2012 edition
Money Matters
Stockton, Middlesbrough, Hartlepool
and Darlington.
Consumer Advice
Age UK National Advice Line
0800 169 6565
www.ageuk.org.uk
Free factsheets consumer issues,
pensions, benefits, TV licences,
telephones etc. Or ring for basic
information on these topics. Open 7
days, 8.00am—7.00pm.
Consumer Direct
0845 404 05 06
www.direct.gov.uk/consumer
Impartial advice on goods and services,
your rights and help with making a
complaint. Covers faulty goods, shoddy
workmanship, dishonest traders,
scams, energy supply problems,
unwanted post or telephone calls etc.
Line open Mon—Fri 9.00am—5.00pm.
Ricability
0207 427 2460
Consumer research charity for older
and disabled people carry out their
own product testing and give detailed
information on a range of subjects.
Topics include: Choosing a car or
powered wheelchair; adaptations for
access to vehicles; home adaptations;
holidays; also easy to use mobile
phones, digital TVs etc.
and Information Service
(Citizen’s Advice Bureau), Bath
Lane, Stockton, TS18 2DS
01642 633877
Advice on problems relating to
consumer goods and services,
money matters and debt.
See page 76-77 for main entry.
Tees Credit Union Ltd
South Thornaby Community Resource
Centre, Havilland Road, Thornaby,
Stockton TS17 9UG
01642 753517
www.teescreditunion.co.uk
As well as their financial services
the Credit Union are also partners in
the Co-op Electrical scheme to buy
electrical goods at low prices. Ring for
details. See also page 70.
Trading Standards Service
within Central Library, Church Road,
Stockton, TS18
01642 527938
www.tradingstandards.gov.uk/
stockton
For consumer advice by telephone
ring Consumer Direct as above. For a
more complex query, or if you would
like to see an advisor, call into the
office Mon—Fri 8.30am—5.00pm, Fri
8.30am 4.30pm.
Unsolicited Mail: Mail Preference
service (MPS)
Direct Marketing Association,
DMA House, 70 Margaret Street,
London, W1W 8SS
0845 703 4599
www.mpsonline.org.uk
For MPS register online or by post to
the above address. Be careful to use
the exact web address, to avoid scam
sites. They can only stop mail items
which are personally addressed to you
by name, not to ‘the householder’.
To make a complaint you need the
details of the people who called you,
or mailed to you. They always pass on
complaints but they do not take direct
action themselves.
Unsolicited Telephone Calls:
Telephone Preference Service (TPS)
Direct Marketing Association,
DMA House, 70 Margaret Street,
London, W1W 8SS
0845 703 4599
0845 070 0707 Registration line
www.tpsonline.org.uk
Register with this free official service
to stop unsolicited sales or marketing
calls. Register for TPS over the phone
or online. Use the exact web address—
as there are scam sites using similar
names which will charge you. TPS
cannot stop recorded messages, silent
calls, scam calls or genuine market
research—only direct selling calls.
Which?
01992 822800
www.which.co.uk
Campaigning consumer association.
Subscribe to the magazine for
consumer information and online
access to their Which Local service
listing recommended local tradesmen.
Subscribe to their Legal Department
for telephone help with consumer law
and other issues.
77
2012 edition
NOTES
Key Contact
Numbers
Cleveland Police
First Contact Team, Children, Education and Social Care,
Housing Options Service
Jobcentre Plus
•
Enquiries and local branch
•
Benefits new claims
NHS Direct
Out of Hours Medical Service
PALS service (Patient Advice and Liaison)
Pension Service
Samaritans
Stockton & District Advice and Information Service
(Citizens Advice Bureau)
University Hospital of North Tees
101
01642 527764
01642 528389
0845 604 3719
0800 055 66 88
0845 46 47
0300 123 1851
0800 013 0500
0845 60 60 265
0845 7 90 90 90
01642 633877
01642 39 39 39
01642 617 617
Important Note on Telephone Numbers
Sometimes numbers of agencies or service providers listed in the guide are in the
process of change and cannot establish their new number before we go to print.
Where this has happened, please continue to use the old one, to be redirected as
appropriate when you call.
79
Difficulty managing the size of your property?
Are you a Tristar Homes tenant currently under-occupying your property?
Have you considered a move to a smaller property?
Why not speak to Tristar’s newly appointed Home Choice Welfare & Customer
Support Officer who can advise you of what support is available to you.
Adapting your home
In order to adapt your home, an assessment of your
needs will need to be undertaken by a member of
Stockton Borough Council’s Occupational Therapy
Team. If you have a disability or medical need and
are assessed as needing adaptations to your home,
a recommendation will be forwarded to the Adaptation
Team at Tristar Homes.
Following assessment, Tristar Homes will work with you
to determine whether the adaptation to your existing
home is appropriate or whether a move to alternative
suitable accommodation would be beneficial.
Seeking employment?
Tristar Homes ‘Pathways’ initiative has been introduced
as a support service available for all Tristar Homes
customers, enabling them to work with Personal
Advisors around their employment support needs and
ways in which to remove barriers to work, to progress
them back towards the job market.
For more details on any of the above please
contact Tristar on 0300 111 1000, visit
www.tristarhomes.co.uk or call into your
local Tristar office for further information.

The Golden - Alabaster Publishing

Transcription

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