Scams—Can You Count the Ways?
Transcription
Scams—Can You Count the Ways?
® FINANCIAL COUNSELING • PLANNING • EDUCATION 4th Quarter 2011 Volume 29 • Number 4 3 There’s a Financial App for You There are hundreds of financial mobile applications available. Try some and determine the one that is best for you and your clients. 4 Buying Versus Renting in Today’s Economy Is now the right time to buy a home? The answer is … 5 Debt Prevention: Break the Debt Cycle Debt is the symptom, not the problem. The debt cycle is the problem, and the first necessity is to break that cycle. The first step is to establish debt prevention. Annual Conference Preview: Don’t Miss This Year’s Event! 6 Why attend the AFCPE Annual Conference? 6 Things to do in JAX 9 Places to dine in JAX 7 Schedule of events 11 Poster sessions 13 Book Review 1: Save Your Retirement: What to Do If You Haven’t Saved Enough or If Your Investments Were Devastated by the Market Meltdown Scams—Can You Count the Ways? By Janie Bright, AFC®, CHC®, Local Government Federal Credit Union very so often, you hear about one of these scams making the rounds… and these days it’s happening more than ever. Either someone just won a sweepstakes, hit the lottery from another country or just learned of a wealthy long lost relative who wished to leave everything to you. Unfortunately, most of these scenarios are scams, and they involve hundreds of people working long hours to contact victims, build trust and steal money or valuable personal financial information. Following are some of the most common scenarios scammers have used to prey on unsuspecting victims: E Nigerian 419/Inheritance Scam The Nigerian four one nine (419) scam is one of the most popular since the mid1990s. It is referred to as “Nigerian” because that is where it originated. The 4-1-9 is a Nigerian criminal code for a scam. So basically, the victim receives a letter, fax or email from a foreign location with news that a long lost relative has died. Scammers then pose as legitimate companies or government officials requesting personal and financial information. 14 Book Review 2: The Road Out of Debt: Bankruptcy and Other Solutions to Your Financial Problems 15 AFCPE News Lottery/Advance Fee Scam This is one of the most common unsolicited types of e-mail hitting inboxes today. It informs victims that they’ve won a large sum of money in an international lottery. Unfortunately, the lottery or prize does not exist. Additionally, when victims reply they are asked for advance fees to cover the delivery of their supposed “winnings.” In most cases, these victims often face identity theft issues, as well as other expenses and a whole lot of frustrations. If you did not initiate a lottery transaction, chances are…you did not win! Lonely Heart Scam With this type of scheme, scammers scour personal ads or matchmaking websites for victims to befriend through cyber relationships. This makes victims more vulnerable to share personal and financial information via e-mail, fax or letters. There has been an increase in scammers contacting potential victims claiming to be a very beautiful woman or handsome man residing in another country. In the majority of cases, they use improper English and request that the victim send money for a number of complications that the scammer is supposed to have incurred during their short relationship. Then, the scammer posing as the new “boyfriend” or “girlfriend” desires to leave his or her country to meet the victim, but somehow is robbed, loses a job, or misses flights etc. and needs the victim to help. Once the victim sends money, more complications usually arise and inevitably, more money will be requested. If you want to protect your heart and your bank account, be Continued on page 12 2011 Board of Directors President Sharon Cabeen, AFC® TG Acworth, GA E-mail: scabeen@ comcast.net Past President Joyce Cavanagh, Ph.D. Texas AgriLife Extension College Station, TX E-mail: jacavanagh@ ag.tamu.edu President-Elect Rebecca Travnichek, Ph.D., AFC® University of Missouri Extension Savannah, MO E-mail: TravnichekR@ missouri.edu Secretary Irene Leech, Ph.D. Virginia Tech, Blacksburg, VA E-mail: [email protected] Treasurer Janie Bright, AFC®, CHC® LGFCU Raleigh, NC E-mail: janie.bright@ lgfcu.org Jan Garkey, AFC® CUNA Madison, WI E-mail: jgarkey@cuna. coop Bill Heaberg, AFC® Airmen and Family Readiness Center Warner Robins, GA E-mail: william. [email protected] Bobbie Shaffett, Ph.D. Mississippi State University Extension Mississippi State, MS E-mail: bobbies@ext. msstate.edu Syble Solomon Lifewise/Money Habitudes Wilmington, NC E-mail: [email protected] Mary Spear, AFC® Fleet and Family Support Centers Norfolk, VA E-mail: mary.spear.ctr @navy.mil Barry Wilkinson, AFC® United States Air Force Bellevue, NE E-mail: Barry.l. [email protected] Members-at-Large Maryann Barry, AFC® Airmen and Family Readiness Center McConnell AFB, KS E-mail: maryann. [email protected] Virginia Zuiker, Ph.D. University of Minnesota St. Paul, MN E-mail: vzuiker@ umn.edu Editor: Jill Anne Ladouceur E-mail: [email protected] Deadlines for The Standard are as follows: 1st Quarter—November 15 2nd Quarter—February 15 3rd Quarter—May 15 4th Quarter—August 15 The Standard (ISSN-1096). Published quarterly. Association for Financial Counseling and Planning Education 1940 Duke Street, Suite 200 Alexandria, VA 22314 Phone: (703) 684-4484 Fax: (703) 684-4485 www.afcpe.org 2 President’s Message By Sharon Cabeen, AFC®, 2011 AFCPE President Ready for Change….It’s All Good! s I reflect on my final communication to you as your AFCPE Board President for 2011, one of the first things that popped into my head was the Sheryl Crow song lyrics, “change, change, change will do you good.” Now change can evoke all kinds of thoughts and emotions for most of us based on our experiences and outcomes of our own life changes. I can think of personal changes for me that caused fear, anxiety, anger, sheer glee, caution, questions and on and on. In reality, change can do us good if we go ahead of it, plan it, lead it and, yes, create it, rather than follow it. A Here’s what I mean by that last statement. For most of my life, both personal and work, I let change lead in my life. I reacted rather than taking control and planning my own future. I don’t know where I learned that bad habit, but I did. Then one day I stepped out and made some changes in my life that gave me the courage to try it over and over and over again. I learned that creating change, rather than reacting to it, gave me everything I needed to succeed. People who work closely with me now would tell you that my mantra is “tell them what you want and how you want it to be and let them react to our change”—and when I forget my own advice, they are good to remind me and put me back on track. In reality, change can do us good if we go ahead of it, plan it, lead it, yes, create it rather than follow it. What does this mean in the context of AFCPE? AFCPE goes through a metamorphosis annually to some extent in that we elect a new association president, new board members, face new consumer and industry challenges, see our colleagues step up to serve where they haven’t previously, welcome many new members and congratulate those who have achieved success in our certification programs. We also, in recent days, find ourselves looking at new kinds of partnerships and affiliations that will only serve to grow and improve our organization a hundred-fold over time. Throughout this year, as I’ve been honored to serve as your president, my goal has been to prepare myself, the board and the association for the next change in leadership. And now it’s almost time for me to choose the next change for me…to hand off the voice of leadership to President Elect Rebecca Travnichek, and to take on a voice of support for what is to come under her leadership. Together with both current and new board members, AFCPE leadership, staff and all of you, this “change, change, change…” will indeed do us all good! There’s a Financial App for You By Elaine A. Courtney, University of Florida IFAS Extension-Okaloosa County inancial educators and counselors recommend students and clients practice writing a spending plan and track their expenses. They might use a ledger, note cards, spreadsheet, calendar or other method. It’s easy to suggest this, but getting people to follow through is another story! F What if you could suggest a way to do that on their phone or mobile device? (And you know they probably have one!) If you are a consumer with a smartphone or other mobile device with a data plan, you may have the capability to download various money apps from your marketplace of apps. In today’s world, “there’s an app for that.” In a recent project, co-workers and volunteers helped test many of these mobile applications currently available. Below are some free apps you might want to consider to help track your financial transactions. Many also have a full version that is available for a fee. Mint.com (Android or iOS)—Like the popular website, this app allows you to link, budget, track and manage all your financial accounts. It is advisable to use a computer to initially set up accounts online and then link each account. It is easy to understand and use and excellent if you want to track expenses automatically. To start, it requires you to enter your login credentials for each financial account through the website. The phone app tracks your online mint.com account with up-tothe-minute updates as you make transactions from your bank accounts. If you want to get instant updates, this is an excellent way to track expenses automatically. Wallet (free on Android only)—This app can track expenses and compare to budget with a user friendly interface. You the standard 4th Quarter 2011 set up your initial budget and then enter your expenses. It will take pictures of receipts and even allows you to create a shopping list. The free version allows up to 300 records. Money (Android or iOS)—This app helps manage all your bills and arrange them via a calendar with a bill reminder. You can see all your accounts. You can import bank records to this app. It has budget planning to allow you to plan all income and expenses and view reports to see if your plans are accurate. The app requires manual input, but it is easy and quick to use. allows you to track your frequent flyer miles, rewards, etc. I Was Broke Now I’m Not (IWBNIN)— Expense Lite—This app helps track expenses, but you have to input data manually and update on your own. It doesn’t sync with other devices. It has a calendar feature with reminders. Budget categories are difficult to edit. Cash Flow—This is simple and easy to record transactions utilizing clever icons. You can manage multiple cash/bank/credit card accounts and check updated reports. You can also sync this with your personal computer as well as export to a Dropbox account. Account Tracker—This app provides an easy way to track accounts, budget and manage expenses. The free version is limited to 25 transactions and is challenging to get started. It will allow you to sync to get past bank statements, but you must enter each transaction as it happens. This app is from the book by the same name and has all the IWBNIN free tools. It is a great tool for budget planning as well as debt reduction. It also has savings tips. The app can be used to send a question directly to IWBNIN. The downside to this app is it cannot be used to track expenses. Easy Money Planner—Another useful money application is the Easy Money Planner. It has built-in financial calculators with twelve different calculations including how long to repay, how much do I need to retire, what will my savings be worth and more. It is worded in plain language. There are hundreds of additional mobile applications available. Try some and determine the one that is best for you or that you would like to share with students or clients. PageOnce—PageOnce is an application similar to Mint. You must enter your account information and it will automatically organize and track your money and bills. You can get alerts and reminders about your accounts as frequently as you desire. This app even Elaine A. Courtney is with the University of Florida/IFAS-Okaloosa County Extension. She can be reached at [email protected]. This is not a complete list of financial mobile applications available and is not an endorsement of any that were reviewed. 3 Buying Versus Renting in Today’s Economy By Pilar Pangelinan s now the right time to buy a house? I’ve been asked this many times when I give a class on home ownership. The answer is, it really depends. Here in Guam, people want to know since they feel with the impending movement of the Marines from Okinawa property prices have room to go up, but what about other places? Again the answer is, it really depends. I You know you need to continue renting if you plan to move a lot, don’t like to do home improvements, prefer a fixed monthly rent, are low on cash, and don’t like unknowns. Home ownership is for you if you are seeking stability and a sense of community. You also need cash reserves. It helps if you don’t mind being a landlord, like doing some home repairs, want to remodel or personalize your space, and can wait for your equity to grow. How Much Do You Need to Save? Before we go into reasons to buy, I like to ask future home buyers if they have the cash reserves it takes. What are cash reserves? Home buyers know that to buy a home they need to have some money saved up—anywhere from 10–20 percent of the purchase price for closing costs and other charges. For people in the military, they don’t think they need much for this if they plan to use a VA (Veterans Administration) guaranteed loan, but I still highly recommend that they have about 5–10 percent of their purchase price saved for unexpected items. The VA loan comes with a funding fee up to 3.3 percent, not to mention other costs that may not be financed with your mortgage loan. You should have cash reserves beyond the down payment if you are buying a home. Gone are the days when you were renting 4 and the landlord could be called up for plumbing issues. Now as a homeowner, you will be responsible for getting a plumber and paying to fix problems. Plumbing issues can be expensive, depending on the severity of the problem. You also need reserve funds for annual homeowner’s insurance and real estate property taxes which can cost a few thousand dollars. Due Diligence Is Key Today’s economy warrants that home buyers do even more research on the new location where they plan to buy a home. Location, location, location as any realtor will tell you should be number one in most buyer’s minds. How far is the drive to work from their new home? How is the traffic? Time is money and saving on commuting costs is beneficial. Research the schools in the area, crime rates, property tax assessments (state, city, suburb and county), proximity to public transportation and other amenities, along with future plans of the local government, etc. Another thing to research extensively is home values in the area. Many homeowners now seem to have negative equity in their home, and knowing what a home is worth is crucial in this market. No one wants to over pay for a house. Realtors help buyers by providing comparable sales figures on homes in the area, but you can do your own research using Zillow.com. I suggest buyers look at the past year’s utility costs for the home they are consid- ering. They should ask the seller about the average consumption of electricity, water, sewer, trash, and gas. If you purchase an older home that lacks insulation, your winter utilities may be more than you can manage. Here in Guam, utilities are constantly on the rise due to the price of gas. Another thing that makes electricity costly is the love of air conditioning. Guam’s heat and humidity make it necessary to run an air conditioner often. The tax credit that one gets with buying a home may not benefit everyone. With interest rates continuing to stay relatively low, some families claim a mortgage interest deduction on their Schedule A. For my family of four our standard deduction is higher than the interest paid on our home. The economy today still requires home buyers to perform a lot of due diligence on their part prior to find that perfect home. I suggest that they expand their cash savings/reserves even more than the recommended 3–6 months emergency funds. I recommend 9–12 months since home ownership is very costly, though rewarding at the same time. Rewarding in that the owner now has stability, has emotional connectedness to a place, can make improvements and personalize their space, and hopefully can start building equity in a place that is home. Congratulations! You now have roots in one place. Pilar Pangelinan, AFC®, is located in Guam. She is a financial educator with the Personal Financial Management Program at the Fleet & Family Support Center and Associate Professor at Guam Community College. Reach Pilar at Pilar.Pangelinan. [email protected]. Debt Prevention: Break the Debt Cycle By Susan Bross, AFC® ebt prevention: doesn’t that sound sexy? Isn’t that something that your clients would sign up for? That phrase is the way that I speak about the simple process that we all use and teach. It refers to the necessity to have money regularly set aside for irregular expenses. D Irregular expenses, as we all know, are usually the culprits for the accumulation of debt. The “emergency” car repairs, irregular insurance premiums, kids’ birthdays, Christmas, vacations…those gremlins that steal the client’s sense of financial security. As a private practice financial counselor, I work with clients whose family income is $75,000–500,000, which may be a more affluent client base than many AFCPE members. Realistically, my clients need to have the resources to pay me and solve their financial problems. Through the conferences, I have heard the brilliant work that is being done by other members for the clients who don’t have resources, or who have had the ability to earn money removed from them. I am in awe of what the Extension members accomplish. There is a need for financial counseling, however, in every financial strata. The same deficient financial skills, money issues and lack of confidence plague clients at every income level. The Debt Cycle If debt is an issue that has been present for some time or has become a pattern, what I emphasize with my clients is the presence of a debt cycle. The cycle is made up of (1) the accumulation of debt that has been created over a period of time, (2) this creates emotions that are uncomfortable to the client, including the standard 4th Quarter 2011 guilt, shame, fear, frustration, and sometimes panic, and (3) these emotions drive the client to pour money at the debt, to such a level that the client needs to use the credit cards by month’s end or at the next cashflow blip. I tell my clients to take their eyes off the debt. The debt is the symptom, not the problem. The debt cycle is the problem, and it’s essential to break that cycle. The first step is to establish debt prevention. Debt Prevention Plan As a task for them to do, I ask them to make a list of all the types of expenses that they charged on their credit cards in the past 6–12 months. The more difficult conversation is about having an identity shift, so that they become the kind of person that doesn’t use credit cards unless the money is in the bank for that purchase. This is a shift that usually takes time, because the client’s ability to flimflam themselves with their own “very good reasons” for using the credit cards has worked so well in the past. I gently point out each time that regardless of the reason, they are continuing to put themselves at risk by increasing their debt. The use of the word “risk” gets their attention. If the client has a great deal of debt, I talk about their “risk-ometer” being broken, and I ask if being at risk feels familiar. This usually gives them the opening to talk about those things in the past that had risk attached, whether they were in control of the situation or not. This also gives me the opportunity to make notes so that I can use that specific information in the future when they are again using risky behaviors, reminding them of how they said that they didn’t want to re-create those situations in their lives. When the irregular-expenses chart is done, it often takes my clients several months to begin funding it. The mindset seems to be that they don’t have the “extra” money to fund it. I point out that these are expenses they’re already funding, just addressed in a systemized way. Invariably, as we all know, as soon as they starting funding it and using it, what they express is relief and sometimes amazement. As we have all experienced, guiding clients out of their debt cycle is very rewarding. When they realize that they don’t have to live in continual debt, it changes how they view their finances and their future. I use the calculator at powerpay.org to show them exactly when their debt will be paid off, as long as they don’t use their cards. I point out, as you do, that if credit cards are available as an option, it becomes the only option. It causes the client’s creativity for finding other solutions to atrophy like an unused muscle. I have found that by using unusual nonfinancial words I can grab my clients’ attention. My clients are often successful people and would be repelled by canned advice. They’ve read the articles and books, and heard the gurus. Using different terms lets them absorb it personally without reminding them that they’ve heard it before. They aren’t uninformed, but rather inexperienced in applying new behaviors to their financial lives. Susan Bross, AFC®, established her private practice in 1993 and is currently located in San Rafael, California. She has a BA in psychology, 15 years experience in marketing and four years as an addictions counselor. As a financial counselor, she works with individuals, couples and entrepreneurs throughout the nation to help her clients develop a practical and emotionally healthy relationship with money. 5 Why Attend the AFCPE Annual Conference in JAX? By Margaret Ferguson, AFC® am a business counselor with the Micro Business Development Program at Central Vermont Community Action Council in Barre, Vermont. I learned about the important work of AFCPE at the 2000 Money Matters workshop at the University of Vermont taught by Professor Elizabeth Trent. She was passionate about financial education. She talked about AFCPE and how beneficial it was for her to be a member and to attend conferences. She encouraged me to find out more about this organization by attending a conference. She told me that it could change my life. I made me view what I did in my job in a different light. Yes, I did talk about cash flow and budgeting for business plans. I really was talking about money with clients! I did fit in! That was a profound realization for me. I realized that I could be more helpful to my clients if I became an Accredited Financial Counselor®. The following year I earned the AFC® designation. Professor Trent was right, attending the AFCPE conference did change my life and how I serve my clients. Taking Good Advice Tune into WIIFM (What’s In It For Me?) A year later, I took her advice and signed up to attend. When I introduced myself to people at the conference, I felt like my job title, business counselor, didn’t really “fit.” However, the workshop topics and content were just what I needed to learn about to work with people who want to start businesses. Talking to conference attendees between workshop sessions and listening to people talk about the opportunities and challenges of their work, The AFCPE conference is the place to be in November. Why attend? What’s in it for you? It is a time to get away from your office desk. The AFCPE conference will give you time to connect with people from around the world—people who are with the military, researchers, private practitioners, university professors and students, authors, speakers, vendors and policy makers to share ideas and learn new skills. You will think about what you are doing in your own work and how you can work differently to be more helpful to the clients you serve. The conference draws people together who motivate and inspire each other. This conference is the best value for your professional development and training money. I know that over the years that I have attended the conferences, I have had conversations with people who have helped me be a better financial counselor because they shared their experience and wisdom with me. I encourage you to talk up the AFCPE conference. Tell your colleagues about this conference. You may be the “right” person who inspires someone else to attend this year’s conference. Like it was for me, this conference may be the catalyst that changes someone’s career path. Margaret Ferguson, AFC®, is a business counselor with the Micro Business Development Program based in Barre, Vermont. She can be reached at [email protected]. Things to Do in Sunny Jacksonville, Florida There is plenty to do in the Jacksonville area, according to hello.jacksonville.com, whether it is strolling along the River City’s beaches, golfing, shopping or learning about the city’s history. • Beaches—Huguenot Beach is known for being able to drive your vehicle right up to the water. Kathryn Abbey 6 Hanna Park offers both seaAtlantic/Neptune Beach. water and fresh water • Shopping—The St. John’s adventures. You can swim in Town Center and the the surf or kayak in fresh Avenues are two of the top water. The park is also shopping malls in Jax. known for its numerous hik• Mission of Nombre De Dios ing and biking is a stainless steel trails. For one cross located in of the city’s Average St. Augustine. most popular November www.missionand beaches, visit Temperature: shrine.org 61.9 • Jacksonville Zoo and Gardens is a great way to learn about the world’s many different animals. www.jacksonvillezoo.org • Cummer Museum of Art & Gardens—Built on the site of the Arthur and Ninah Cummer home on the banks of the St. Johns River and houses Ninah Cummer’s 2011 AFCPE Annual Conference Schedule of Events Jeanette Tucker, Diane Sasser, Rebecca White, Tuesday, November 15 Elizabeth Reames, Louisiana State University 10am – 6pm Agricultural Center Registration Financial Education for the Workplace Wednesday, November 16 Building Partnerships & Utilizing Technology to Reach Employed Adults 7am–6pm Registration Joel Schumacher and Marsha Goetting, Montana 7am–1pm Cooperative Extension Pre-Conference State University Extension 2pm–3:30pm Welcome/General Session 5pm–6pm When Logic Leaves the Room: How Financial Decisions are Really Made, And What We Can Welcome Reception Exhibit Hall Open 6pm–8pm Do About It Opening Dinner Keynote Address Ted Klontz, Ph.D., Klontz Consulting Group Holly Petraeus, Assistant Director, Consumer Financial 3:30pm–4pm Break Protection Bureau, Office of Servicemember Affairs 4pm–4:50pm Concurrent Sessions 1 Innovative Learning Gaming the Way to Financial Security; Thursday, November 17 Financial Entertainment: An Innovative Learning Tool 7am–5pm Registration Nicholas Maynard, D2D (Doorways to Dreams) Fund Exhibit Hall open during breaks and Poster Reverse Mortgages Session (see page 11 for a list of poster ses- Boost Your Income with Reverse Mortgage sions) Counseling 8am–9:15am Breakfast & Business Meeting Cindy R. Stokes, Jean Lown, Lucy M. Delgadillo and 9:30am–10:45am General Session Roxane Pfister, Utah State University What’s Important and What Works: Federal National Service Project Priorities for Financial Education Research SOS: Sharing OurSelves for America’s Future and Evaluation Financial Literacy National Service Project Barbara A. Smith, Social Security Administration and Laura Waters and Michael Rupured, University of Georgia Jeanne Hogarth, Consumer & Community Affairs Disaster Strikes Federal Reserve Board Tough Times: Strategies to Address the 10:45am–11am Break Impact of Disasters and Other Economic, and Social-Emotional Challenges Things to Do (continued) personal collection of more than 5,000 pieces. The lush gardens are the rich icing on this cultural cake. www.cummer.org • Fort Caroline—A visit to the Fort Caroline National Memorial should be planned as part of an excursion to the Timucuan Ecological & Historical Preserve. The fort, partially recreated near the mouth of the St. Johns the standard 4th Quarter 2011 River, marks the location of the area's first European settlement. The original fort was built by the French in the mid-16th century. www.nps.gov/foca/index.htm • Museum of Science and History— Take a stroll through a human body, explore marine life in giant multiple aquariums and visit the planetarium. www.themosh.org Continued on page 8 Help the Hungry While in JAX November 15, 2011 12pm–1pm (doors open at 11am) 27th Annual Empty Bowls Luncheon, presented by Bank of America benefits those coping with hunger in Northern Florida Location: Prime Osborn Convention Center (Downtown Jacksonville) Tickets: $25 Features handcrafted bowls, silent auction, live pottery demonstrations and entertainment. Visit www.wenourishhope.org for more information. 7 Schedule of Events Continued from page 7 1pm– 2pm General Session Ethics AFCPE Ethics Committee Thursday, November 17 (continued) 2pm–3pm 11am–11:50am 3pm–4:40pm Poster Session Exhibits Open 11:50am–1pm Concurrent Sessions 2 Concurrent Sessions 3 Thrift Savings Plan Military TSP Updates and Changes Better Business Bureau’s (BBB) Military Line Paula Gradwell, Thrift Savings Board Brenda Linnington, BBB Military Line Social Media—College Students Security Clearances and the Appeal Speaking Their Language with Their Media: Process–Financial Issues Peer Educators Develop Targeted Financial JJ Parker, United States Navy NCIS/PSAB; and Benita Education Outreach for College Students Jackson, NCIS/PSAB Kathryn Sweedler, University of Illinois Extension Investing and Retirement Gambling Retirement Minus 5 to 10 Years: 10 Key Financial Counseling for the Addicted Gambler Questions Sara Croymans and Shirley Anderson-Porisch, Barbara O’Neill, Rutgers Cooperative Extension, University of Minnesota Extension Rutgers University Gender Gap Investment and Retirement Education at Bridging the Gender Gap: Financial Advice and Workplace Worry Jinhee Kim, Lynn Little, Crystal Terhune, Wes Musser, Danielle D. Winchester, North Carolina A&T State Michael Elonge and Shante Stokes, University of University and Sandra J. Huston, Texas Tech Maryland Extension University Financial Crisis and Recovery Unemployed Putting the Pieces of the Puzzle Together: When Your Income Drops: Financial Education Financial Recovery After Disaster for Recently Unemployed Households Phyllis Onstad, Sara Croymans, University of Christa Campbell, University of Georgia Cooperative Minnesota Extension; and Lori Scharmer, North Extension, Elbert County; Andrea Scarrow, University Dakota State University Extension of Georgia Cooperative Extension, Colquitt County; Personal Financial Recovery Following Michael Rupured, Joan Koonce and Pamela Turner, Bankruptcy: Education Topics of Interest University of Georgia Lance Palmer and Vibha Bhargava, University of Lunch on your own Georgia Continued on page 9 Things to Do (continued) • Jacksonville Landing—For dining, shopping and entertainment with an incredible view of Jacksonville’s skyline and downtown waterfront, Jacksonville Landing along the Northbank Riverwalk is a destination for residents and visitors alike. Plus, water taxis shuttle people to the Southbank. www.jacksonvillelanding.com • The Annabelle Lee 8 Jacksonville’s Party Boat lets you enjoy the entire city skyline as you cruise aboard your on private vessel on the beautiful north flowing St. Johns River. www.jaxrivercruises.com/ new_anna.htm • Friendship Park and Fountain is one of the world’s tallest fountains. At night, the colorful lighting turns the splashing waters into an animated, playful work of art. jaxfountain.com • Anheuser-Busch Brewery— Complimentary tours guide you through a blend of rich brewing heritage and state-ofthe-art technology as you discover how the world’s greatest beers are carefully crafted using the finest ingredients. www.budweisertours.com/ toursJACK.htm • Peterbrooke Chocolatier, Inc. was founded in 1983 in a quaint historical neighborhood in Jacksonville, Florida known as San Marco. Phyllis Geiger, named her business after her children Peter and Brooke. www.peter brooke. com Jacksonville, FL is listed as one of U.S. News’ Best Places to Retire Bobbie Shaffett, Charlestien Harris and Susan Schedule of Events Continued from page 8 Cosgrove, Mississippi State University Integrating Service-Learning into Financial Counseling and Planning Courses Thursday, November 17 (continued) Dorothy B. Durband, Texas Tech University; and Joseph Goetz, University of Georgia Facts and Figures Innovative Tools Determinants of Payday Loan Users Use of Financial Planning Software to Assist Scott Garrett and Sandra Huston, Texas Tech Mid-Career Employees in Developing University Integrated Financial Plans for their Future Using Web Conferences to Learn About Jim Murphy, United States Marine Corps Required Minimum Distributions Crossing Educational Boundaries through Virtual Michael S. Gutter, University of Florida; Karen Chan, World Teaching: Making the Impossible Possible University of Illinois Extension; and Barbara O’Neill, Karen Richel, University of Idaho Extension; K.D. Rutgers Cooperative Extension, Rutgers University Hatheway-Dial, University of Idaho, Dept of Educating Our Youth Accounting; Lori Wahl, University of Idaho, FCS; C. Partnering to Evaluate the Effectiveness of a Brian Cleveley, University of Idaho, Virtual Tech. & Financial Education Program for 4th and 5th Design; and Joey Peutz, University of Idaho Extension Graders Effective Counseling Karen Varcoe, University of California; Charles Go, Train-the-Trainer Program Scales Financial UCCE Alameda County; and Connie Costello, Literacy Program Reach University of California Brenda Vaughn and Nancy VanBoskirk, TG The Impact of a Financial Literacy Curriculum Development and Validation of a Financial on Middle-School Youth in Georgia Self-Efficacy Scale Irina Kunovskaya and Michael Rupured, University of Jean M. Lown, Utah State University Georgia Extension Education Offender Financial Literacy Education: Challenges and Opportunities Friday, November 18 Rosemary K. Heins, Phyllis Onstad, Sara Croymans and Susan Hooper, University of Minnesota Extension Exhibit Hall open during breaks 7:30am–8am Continental Breakfast The Relation Between Education and Financial 8am–9:40am Concurrent Sessions 4 Literacy Financial Potpourri Sandra Huston, Texas Tech University Use Debit Cards Wisely Continued on page 10 Places to Dine in Jacksonville, Florida • The American Cafe The Jacksonville Landing (904) 353-4503 • Benny’s Steak & Seafood The Jacksonville Landing (904) 301-1014 • Bay Street Cafe 233 E Bay Street (904) 634-0328 • Bones Cafe 1325 San Marco Blvd # 145 (904) 346-0103 • Beignets Caribbean Cafe 4770 Barnes Rd # 1 (904) 737-6789 • Chart House 1501 Riverplace Blvd (904) 398-3353 the standard 4th Quarter 2011 Median home price in Jacksonville, $150,500 • Chicago Pizza and Sports Grille The Jacksonville Landing (904) 354-7747 • Currents Riverview Bistro 841 Prudential Dr. (904) 306-9512 • Cafe Nola 333 North Laura Street (904) 366-6911 • De Real Ting Cafe 128 West Adams Street (904) 633-9738 • Cinco de Mayo The Jacksonville Landing (904) 329-2892 • Indochine 21 East Adams Street (904) 598-5303 9 Schedule of Events Continued from page 9 The Drive to 850—Advanced Strategies for Increasing Your Credit Scores Al Bingham, Credit Score Plus Perceptions and Change Friday, November 18 (continued) Looking for Change in All the Right Places: Really Work! America Saves Week Syble Solomon, LifeWise/Money Habitudes; Dena Wise America - Military Saves Week - “Start Small, and Ann A. Berry, The University of Tennessee Extension Think Big” Inmate Perceptions of Financial Education Susan Shockey, USDA/NIFA; Charles Lowery, Military Needs: Suggestions for Financial Educators Saves Consumer Federation of America; and Rebecca Lindsay Larson Call, Brigham Young University Travnichek, University of Missouri Extension Financial Literacy Education Developing Social Media Strategies: Results Financial Education Boot Camp: Building from a Large Scale Promotion Involving Educators’ Capacity to Teach Personal America Saves Week Finance Andrew Zumwalt, University of Missouri Extension; Barbara O’Neill, Rutgers Cooperative Extension, Michael S. Gutter, University of Florida Extension; Rutgers University Rebecca Travnichek, University of Missouri Extension; One for All? An Examination of Whether and Barbara O’Neill, Rutgers Cooperative Extension Students Interact with One Financial Planning 9:50am–10am Break Curriculum Differently Based on their Personal 10am–11:40am Concurrent Sessions 5 Characteristics Partnerships Katherine E. Brewton and Sharon M. Danes, University Establishing Strong Community Partnerships of Minnesota Contributes to Successful Military Saves Programs Effective Peer Mentoring Programs Joanne Roueche, Utah State University Extension and Florida Master Money Mentor Program Selena Campbell, HAFB Family Readiness Michael S. Gutter, Selena Garrison, Martie Gillen, (Volunteer) Tools and Strategies for University of Florida; Lisa Leslie, UF/IFAS Hillsborough Community Financial Literacy Programs County Extension; and Scott Taylor, UF/IFAS Brent Neiser, Susan Sharkey and Mary Jeannette Hernando County Cooperative Extension Schultz, National Endowment for Financial Education Peer Mentoring for Personal Finance Credit and Scores Budgeting Assignment Credit Card Behavior as a Function of Risk Irene Leech, Chungwen Hsu, Ronald W. Gibbs, Attitude, Impulsivity, and a Mother’s Michelle Hudgins, Abigail Smith and Patrick Herndon, Virginia Tech Socialization Factors John Grable, Sonya Britt, NaRita Anderson and Anita 12pm–1:30pm Awards Luncheon Dale, Kansas State University 1:45pm–3pm General Session Places to Dine (continued) • Jax City Cafe 100 East Forsyth Street (904) 633-9028 • Mavericks Rock N’ Honky Tonk The Jacksonville Landing (904) 356-1110 • Sake House 1478 Riverplace Blvd (904) 306-2188 • Koja Sushi The Jacksonville Landing (904) 350-9911 • River City Brewing Company 835 Museum Circle (904) 398-2299 • Spices Caribbean Restaurant 1319 Rogero Road (904) 744-0660 • Magnificat Cafe 231 North Laura Street (904) 353-3588 10 • Ruth’s Chris Steak House 1201 Riverplace Boulevard (904) 396-6200 • Trellises Restaurant @ Hyatt Regency Riverfront 225 East Coastline Drive (904) 634-4540 • Vito’s Italian Café The Jacksonville Landing (904) 355-3002 U.S. Census population of Jacksonville: 821,784 Annual Conference Poster Sessions Ask A Financial Counselor Financial Education and New Graduate Certificate for Increased Confidence and Shirley Anderson-Porisch, Sara Minorities: Are There Program: Financial and Improved Behaviors Croymans, Rebecca Hagen Differences In Parent Housing Counseling Jokela, Rosemary Heins, Lori Education? Billy J. Hensley, National Patricia Swanson, Iowa State Endowment for Financial Hendrickson, Susan Hooper, Eric Dominguez and Nancy University; Sheran L. Cramer, Education and Kristin Richards, Phyllis Onstad and Cindy Deringer, University of Idaho University of Nebraska; Esther Florida State University Petersen, University of Fostering Financial Well- M. Maddux, John Grable, Minnesota Extension Being, Competency and Kansas State University; Financial Literacy Skills for A Report on the Special Hopefulness Through Margaret Fitzgerald, North Native American High School Needs Planning Community Financial Education Dakota State University; Students: Implications for Financial Education Socio-economic Influences on Aimee D. Prawitz, Northern Deborah Haynes, Montana Mitzi Lauderdale, Janine Scott Illinois University; Julie State University; Sissy Osteen, and Nicole Springer, Texas Kalkowski, Creighton Oklahoma State University; and Tech University University; and Judith Cohart, Kathryn Morrison, South Teacher Preparedness About Dakota State University Teaching Financial Literacy Training Modules Are Financially Dependent Personal Finance Employee Spouses Comfortable With Education Foundation Lorna Saboe-Wounded Head, South Dakota State University Older Women’s Social and College Students Financial Knowledge the Task of Managing Family Fun Financial Education Security Retirement Benefit Finances? Through Military Youth Saves and Employment Options and Michael S. Gutter, University of Rachel Dorman and Michael Joanne Roueche, Utah State Gutter, University of Florida University Extension and Martie Gillen, University of Hacettepe University; Wendy L. College Students, Social Selena Campbell, Hill AFB Florida and Claudia J. Heath, Way, University of Wisconsin- Learning and Risky Credit Airman & Family Readiness University of Kentucky Madison; and Martie Gillen Card Behavior Kristin Jackson, Michael Gutter, Center Higher Education Burden University of Florida and Zeynep Chungwen Hsu and Irene Copur, Hacettepe University Leech, Virginia Tech Choices Partnering with Local Florida; Zeynep Copur, University of Florida Libraries to Promote Youth Teaching Financial Education Financial Literacy Across the Generations Rebecca Hagen Jokela, Lori Lori Hendrickson, Rebecca Consumer Debt among Older Invest NOW: Money In Hendrickson, Sara Croymans Hagen Jokela, University of Adults in Rural Oklahoma Retirement On-line Course and Jan Gilman, University of Minnesota Extension; and Minnesota Extension Barbara J. Haynes, University Eileen St Pierre, Oklahoma Cindy M. Peterson, Rebecca State University Hagen Jokela, Rosemary Heins, Payment Instrument Cooperative Extension Assists and Sharon S. Danes, University Utilization for Specific Using Financial Knowledge to Low Income Families Through of Minnesota Extension Transaction Types Predict Student Debt Load of Wisconsin Extension Free Tax Preparation and Lack of Relational Charity Fahzy Abdul-Rahman, New Kristy Archuleta, Anita K. Dale, ‘Teachable Moment’ Financial Results in Diminished Mexico State University Kurt A. Schindler and Scott M. Education Rebecca Travnichek, University of Missouri Extension Dollar Works 2 Impact Evaluation Report Economy and Use of Financial Private Rental Property Resources Ownership: 2004–2008 Spann, Kansas State University Using Virtual World Ivan Beutler, Brigham Young Martin Seay, Andrew Carswell Technology to Educate University and Robert Nielsen, University Students to be Financially of Georgia Capable Modeling the Mediating Effect Shirley Anderson-Porisch, of Subjective Financial Well- Providing Resources and Jean Bauer, Rosemary Heins, Being of College Students on Training to Meet Personal Dial, Lori Wahl, C. Brian Susan Hooper and Cindy Overall Quality of Life Finance Education Cleveley and Joey Peutz, Requirements University of Idaho Extention Petersen, University of Ji Hyun Kim, University of Minnesota Extension Lincoln-Nebraska; and Debra Pankow, Mari Borr and Federal Deposit Insurance Catherine Huddleston-Casas, Jesse B. Jurgenson, North Corporation Money Smart University of Lincoln-Nebraska Dakota State University Financial Education Program Money Stories of Successful Rethinking Teacher Luke Reynolds, Nicole M. Long-Term Married Couples Professional Development: Peters and Elna Johns, Federal Glen Jennings, Texas Woman’s Using Financial Concept Deposit Insurance Corporation University Knowledge Gain as a Means the standard 4th Quarter 2011 Karin Richel, K.D. Hatheway- 11 Calendar of Events November 16–18, 2011 AFCPE Annual Conference, Hyatt Regency Jacksonville-Riverfront http://www.afcpe.org/conference/ cautious about sending any sum of money to someone you meet online or have never met. Rent Scam February 29–March 2, 2012 Eastern Family Economics & Resource Management Biennial Conference, Holiday Inn Center City, Charlotte, NC http://www.eferma.org April 11–13, 2012 ACCI Annual Conference, Memphis, Tennessee http://www.consumerinterests.org/ Conference.html especially if you were not the initiator of the communication. Scams Continued from page 1 Scammers readvertise legitimate rental homes online and/or in newspaper ads for a much lower price. They then request an upfront payment or deposit from the potential renter who desires to get approved. The unsuspecting person may send the money in a desperate attempt to get a place to stay. If you want to determine whether or not you are getting a good deal, take the time to compare average rental rates for like properties within the area of choice. If it sounds too good to be true, it often is. Work-at-Home Scam Thank you to Contributors Thank you to this issue’s contributors: Janie Bright, AFC ® Susan Bross, AFC® Elaine A. Courtney Margaret Ferguson, AFC® Barbara O’Neill, Ph.D., CFP®, CRPC, AFC®, CHC, CFEd, CFCS This scam has all the earmarks of a legitimate business, however unsuspecting victims may find themselves incarcerated. Most often, the victim work from home. These fraudulent job offers usually come at the most opportune time. Scammers offer commissions ranging from ten to twenty percent of the total checks processed. This is an incentive to process as many checks as possible. The upshot is that once the checks have been cashed and eight percent forwarded back to the employer (so-called boss), the victim is notified that the checks were forged, stolen, or counterfeit. This leaves the victim owing the bank. The swindlers are long gone by that time and the victim is usually left with criminal charges that could land him or her in jail. Always be suspicious if you receive a letter, check or money order along with a request to return (or forward) a portion of the funds to another location or someone else. Scammers often create sophisticated counterfeit checks resembling those from financial institutions and large companies appearing authentic…meaning they have the actual routing and checking account information as if it were legitimate. Unfortunately, just because you are allowed to withdraw a portion of the funds does not mean that the checks are good. You will be held responsible for the portion of funds you withdraw. Make direct contact with the financial institution listed on the check to verify it before you make the deposit into your account. Think twice about trusting the phone numbers or addresses about the company listed. If you have second thoughts, trust your instincts—research your concerns thoroughly before making a move that you may regret later. Pay special attention to e-mail addresses. Major companies have their own e-mails and never rely on fictitious companies for marketing purposes or any other reason. Therefore, if you receive an e-mail suggesting that you have just won a new car or one million dollars, or a you receive a request for personal financial information, it is most likely a scam…Beware! Guard Yourself Pilar Pangelinan Debrah Shealy 12 Below are some very important tips on how you may want to guard against becoming a victim of scams: Don’t share your personal information over the phone, e-mail, fax or letter, Janie Bright, AFC®, CHC® is Education Services Manager with Local Government Federal Credit Union (LGFCU) in Raleigh, NC and can be reached at janie.bright@ lgfcu.org. Save Your Retirement By Frank Armstrong III and Paul B. Brown Save Your Retirement Publisher: FT Press (2009) Written by Frank Armstrong III and Paul B. Brown ISBN: 0-13-702900-4 Reviewed by Barbara O'Neill, Ph.D., CFP , CRPC, ® Order online at www.extracreditbook. com/books.html AFC®, CHC, CFEd, CFCS he subtitle of this book, What to Do If You Haven’t Saved Enough or Your Investments Were Devastated by the Market Meltdown, clearly defines its scope. 198 pages long, Save Your Retirement includes four parts, 16 chapters, and four appendices. AFCPE members who teach or conduct research about retirement planning will appreciate the book’s organization around “milestone” years such as R–10 (ten years before retirement) and R+ (the years after retirement). It’s acknowledgement of current economic difficulties is another strength. T Part I, Let’s Take a Deep Breath and Get Our Bearings, contains four chapters that cover the decision to retire (or not!), Americans’ general unpreparedness to retire, and recommended action steps. Part II, Working With the Scenario That is Right For You, contains six chapters that focus on the milestone years R–20, R–15, R–10, R–5, R=0, and R+. Part III, (Dramatically) New Thinking, contains the final six chapters that cover topics such as asset withdrawal rates, investment risk, Social Security, and more action steps. Part IV contains the appendices. Below are some “nuggets” from Save Your Retirement that are important and/or unique and deserve mention: Nearly three in ten Americans (28 percent) haven’t saved anything for retirement and those who have saved haven’t accumulated very much. Only 23 percent of workers age 55+ have saved $250,000 or more. the standard 4th Quarter 2011 Using the four percent sustainable withdrawal rate confirmed by many research studies, retirees need $1 million saved for every $40,000 a year of spending ($1,000,000 × .04 = $40,000). Another way to calculate required savings is multiplying the annual amount needed by 25 (e.g., $50,000 × 25 = $1.25 million in savings). savings plan” and follow a “glide path” to gradually shift into more conservative investments like target date mutual funds do. Retirees need a “significant” portion (50 percent or more) of their portfolio in stocks to hedge inflation. They also need to hedge stock market volatility with a large multi-year cash account to avoid selling stock during market downturns. Many people want to remain employed in later life and are looking for “second acts.” People age 55–64 start businesses at a higher rate than any other age group, 28 percent higher than the adult average. There are four substantial benefits of retiring later: more years to save, more years for investments to recover and grow, delayed withdrawal of retirement savings, and increased Social Security and/or pension benefits. Human capital (measured by earnings) is a “wasting” asset that decreases in value over time. It needs to be converted to investment capital to achieve financial security in later life. Certain birthdates trigger major events in tax law: 50, 55, 59½, 62, 65, and 70½. Each is reviewed in detail. A one percent difference in investment returns due to conservative investing and/or high investment expenses can add up to almost $600,000 of lost investment earnings over 40 years. People who identify strongly with work need to plan early, by R–10, to “redefine” themselves. R–10 (reviewer’s likely stage) is also time to consider long-term care insurance and get serious about improved health habits. By R=0, if not sooner, investors should consolidate retirement accounts for easier record-keeping and calculation of required minimum distributions. Social Security is a big asset for most retirees. A benefit check of $2,500 per month ($30,000 annually) would require $750,000 of savings to provide a similar amount of income ($750,000 × .04 = $30,000). Investors should create an “autopilot 13 The Road Out of Debt Written by Joan N. Feeney and Theodore W. Connolly T The authors are Joan N. Feeney, a wellqualified Massachusetts bankruptcy judge and Theodore W. Connolly, a finance and bankruptcy attorney. While the book is rather long at over three hundred pages, it is written in an accessible style that is easy to understand. The book is divided into four parts and each chapter ends with a summary of points to remember. Part I—A Road Map to Debt Relief. This section gets the reader started by evaluating his or her current personal financial situation. There are color-coded levels that begin with the Green level (no need for bankruptcy) and build to more adverse situations that end with the Red level (file for bankruptcy immediately!) These levels list criteria to assess the financial situation, determine how best to handle debt problems and whether or not bankruptcy is the best option. Each level references chapters to consult right away that deal with issues regarding that particular status. The “getting started” portion also provides tools and encouragement for the 14 By Joan N. Feeney and Theodore W. Connolly Publisher: Wiley Reviewed by Deborah Shealy here have been times when I’ve had counseling sessions begin with the statement, “We don’t know what to do and are thinking that we are going to have to file for bankruptcy.” The Road Out of Debt is an excellent resource for situations such as these. This book serves as a guide for readers to learn new skills that will help them discern whether it is possible to avoid bankruptcy, when to seek bankruptcy protection and how to work through the bankruptcy process should one need to go that direction. The Road Out of Debt reader to use to take control of his personal financial situation. It explains laws that protect consumers and includes examples of letters to write to creditors. It also discusses budgeting, the danger of a quick fix and how to tell good debt counselors from bad ones. ISBN-10: 0470498862 ISBN-13: 978-0470498866 the only option. These scenarios highlight what individuals must do before and during the bankruptcy case, what can go right in bankruptcy, as well as what can go wrong. Part II—Finding Your Way Using Nonbankruptcy Solutions. This section deals with strategies for getting out of particular kinds of debt. Secured and unsecured debt issues are discussed with sound strategies as to what one can or cannot do to make a particular debt go away. Readers are warned to be alert to scams that prey on people in these situations. Examples are given to illustrate how easy it is to be manipulated when one is in such a vulnerable state. What I found most helpful in this book was the approach that the authors used to address the feelings of the person reaching for this book. While the authors promote taking responsibility and arming the reader to take control of and deal with the situation, they are also very encouraging and never dismissive. Many well-known and respected people are used as examples to illustrate quite horrific financial problems and how these individuals overcame these problems by educating themselves, taking control and then moving on to better and more financially stable lives. Part III—When to Take the Bankruptcy Route. This part begins with a quote from Will Rogers, “Even if you’re on the right track, you’ll get run over if you just sit there.” The reader is asked the question: “Is bankruptcy right for you?” The following chapters give a thorough, though not overwhelming, overview of what bankruptcy is and what it will offer. There is a very complete chapter that explains exactly what one may expect from the bankruptcy process. I recommend this book as a good resource for both counselors and clients. I feel that the authors are very thorough by providing a helpful resources section at the end that directs the reader to websites for further assistance as well as offerings for further reading. Many of the daunting issues of debt and bankruptcy are addressed in a way that will give clients the confidence and tools needed to enable themselves to take control of their financial situations. Part IV—Road Trips: Six Case Studies in Bankruptcy. This section gives excellent examples of cases that involve real individuals and companies that are dealing with bankruptcy. It explains the circumstances that occurred to place these individuals and companies in a situation where bankruptcy became Deborah Shealy AFC is a financial counselor in Clarksville, TN that works with clients one-on-one and conducts workshops to promote financial literacy. Deborah is also an artist and is currently combining her passion for finance and art by writing a series of articles tailored to meet the “high touch” needs of visual artists. Congratulations New Certificants Notes from the Executive Director By Gordon Genovese, AFCPE Executive Director s I sit to write fourth quarter comments, I find it hard to believe that we are once again looking at the end of another year. Time moves so quickly, but it has been a fruitful year for AFCPE. A Sharon Cabeen and I have focused the majority of our comments this year discussing why we believe AFCPE is important to each of us. Specifically, I shared my feelings about personal finance as a profession and AFCPE as a premier professional association in the first three issues of The Standard this year. Penning these thoughts has helped me focus on the current position and future needs of the association. This focus is critical due to the extraordinary growth of AFCPE since 2008. AFCPE membership continues its fourth consecutive year of upward growth which began in 2008 and has continued through the end of August 2011. AFCPE membership stands at 986 members. That equates to a growth of 22.6 percent—a growth of about 8 percent per year taking into consideration that 2011 is a partial year. Another element of growth within AFCPE is the great interest in and enrollment in our certification programs. Although the growth trend in certification enrollment is not as steep as membership, it is significant. AFCPE has enrolled 2,476 people into one of its four certification programs during the time period of January 2008 through August of 2011. Completion rates for these cohorts are not yet available, as the majority of certification candidates are still within the standard 4th Quarter 2011 the pipeline to complete the programs within program timelines. However, when looking at AFCPE’s historical completion rates, we project adding over 1,800 certified individuals to our body of certified counselors. Growth creates challenges for the Association. The AFCPE Board of Directors, staff, and committees are working diligently to keep pace with our expanding organization. Along with implementing our strategic plan, we are reaching out to the membership with a membership survey and will also field a survey to our certified population early next year. I hope that you take, or took, the time to answer the survey, your Board and staff are very committed to meeting your needs. If you missed the opportunity to participate in the membership survey, please provide the staff or any member of the Board your input. Contact information for the staff and email addresses for Board members can be found on page two of this newsletter and on the AFCPE website. We look to you, our members, to help us continue to make AFCPE the premier professional membership association that it is. As always, I look forward to seeing old friends and making new friends at the AFCPE Conference in Jacksonville, Florida this November. The Conference Committee and staff have worked hard to bring you a comprehensive and enjoyable conference. See you there! AFCPE Accredited Financial Counselor® Graduates (5/23/11 through 8/26/11) Adams, Richard Bowen, Martha Brock, Heather Bromley, Louis Brooks, Nereida Carlson, Richarda DeChaineau, Richard Faszholz, Sarah Figgs, Laurie Foster, Shellie Fulgaro, Elizabeth Gardner, Donna Geier-DuReitz, Gabriella Griesdorn, Tim Hemphill, Jennifer Hovland, Craig Johnston, Chanda Killeen, John Lisherness, Anne Lomax, Brian Lyons, Tamara Martin, Karissa Nasca, Jacquelyn Pemberton, Katrina Powers, Colleen Pruett, Wyneca Quintiliani, Lila Richel, Karen Roth, Samantha Rowles, Lily Simicek, Steve Spegele, Jackie Suggs, Milton VanBoskirk, Nancy Whatley, Kathy AFCPE Accredited Credit Counselor® Graduates (5/23/11 through 8/26/11) Brereton, Valerie Holbert, Greg Jenkins, Sandy Jones, Cecilia Kalman, Camela Koch, Amie Martin, Joseph Mitchell, Lisa Nestlerode, Stephanie Pope, Brandon Trocino, David Williams, Wanda Woodward, Josh AFCPE Accredited Financial Counsellor® Canada Graduates (5/23/11 through 8/26/11) Boumis, Theodora Brunt, Kimberlee Ongaro, Dolores 15 Presorted Std. US Postage PAID Columbus Ohio Permit No 7536 ® Association for FINANCIAL COUNSELING • PLANNING • EDUCATION 1940 Duke Street, Suite 200 Alexandria, VA 22314 ® Mark Your Calendar for the 2011 Annual Conference November 16–18, 2011 Jacksonville, Florida www.afcpe.org/conference/ Financial Solutions for Life We believe… Everyone has financial desires that affect their lives every day. Better financial decisions lead to a better quality of life. People can make better decisions when they are supported by a trained professional. Academics, research and practical experience inform professional financial counselors and educators. Setting the standard for performance and a forum for learning will provide a consistently higher level of service. Purpose… To advance the profession of Personal Finance by promoting and supporting the field of personal financial counseling and education.