Financial Statements - Insurance Institute of Canada

Transcription

2014/2015
The Insurance
Institute of Canada
Annual Report
The Insurance Institute
of Canada
Annual Report
2014–2015
L’Institut d’assurance
du Canada
Rapport annuel
2014–2015
Organization and Aims
Insurance Institutes are the educational
bodies for the property and casualty
business.
The first Institute was started in Toronto
in 1899. Others followed in Montreal,
Winnipeg, and Vancouver. Local Institutes
are now established in all provinces.
In 1952, all Institutes joined in association
with The Insurance Institute of Canada to
establish a uniform standard of insurance
education and examinations.
The Institute sets the syllabus of studies,
produces the appropriate Canadian texts,
conducts distance-learning courses, holds
national examinations, and elects graduates.
The Institute sponsors a competition for
original essays, works of research, papers,
or articles on subjects related to property
and casualty insurance.
supervise arrangements for holding
the examinations; maintain libraries of
insurance textbooks available on loan to
members; support graduates’ societies
and public speaking clubs; promote
seminars, workshops, and research
projects to further efficiency and
progress in general insurance.
Local Institutes provide local facilities
to students; arrange classroom
instruction and study groups;
Article V
Rights, Duties and Responsibilities
of Membership
Fellow Chartered Insurance Professionals,
Chartered Insurance Professionals,
Honorary Chartered Insurance
Professionals, Fellows and Associates
(hereinafter referred to as Institute
graduates) shall be bound by the terms
and conditions of the following Code
of Ethics and attendant Disciplinary
Procedures. Additionally, any other
Member shall not be eligible for
election as a Fellow Chartered Insurance
Professional or Chartered Insurance
Professional should they be found to be in
breach of the following Code of Ethics.
Code of Ethics:
Institute graduates shall, in exercising
their professional responsibilities, and
in all professional matters, subordinate
personal interests to those of the public,
the client or employer or the Institute
and profession as the case may be.
Institute graduates shall not violate any
law or regulation duly enacted by any
governmental body whose authority has
been established by law, and no Institute
graduates shall knowingly lend themselves,
their names or their services to any
unlawful act of their employer or client.
Institute graduates shall not willfully
misrepresent or conceal material fact
in insurance and risk management
business dealings in violation of any
duty or obligation.
Institute graduates shall not sign or
associate themselves with any letter,
report, statement or representation,
which they know is false or misleading,
or which is prepared in a manner which
might tend to be misleading or to
misrepresent the actual situation.
Institute graduates shall treat as confidential
any information, documents, or papers
relating to the business affairs of their
employer or client and shall not disclose
or produce such information, documents
or papers, without the consent of the
employer or client concerned, except as
required to do so by law.
Institute graduates shall use due
diligence to ascertain the needs of their
client or principal and shall not undertake
any assignment if it is apparent that
it cannot be performed by them in a
proper and professional manner.
Institute graduates shall not fail to use
their full knowledge and ability to
perform their duties to their client or
principal.
In all dealings graduates shall conduct
themselves with dignity and shall avoid
conduct which would discredit the
profession of insurance or the Institute.
Contents
Subscribing National Companies 2015
6
Board of Governors 2014 - 2015
7
Board of Governors 2015 - 2016
8
Photograph, Board of Governors - Annual General Meeting - October 2015
9
Chair’s Address to the 62nd Annual General Meeting - October 2015
10
Reports
Academic Division
13
National Prizewinners 2014 - 2015
19
Registration Statistics (CIP Program)
22
Professionals’ Council Report
25
Treasurer’s Report
36
Independent Auditor’s Report
37
Financial Statements
38
Regional Reports
Western Regional Report
55
Ontario Regional Report
59
Quebec Regional Report
62
Atlantic Regional Report
64
Minutes of the 62ndAnnual General Meeting of The Insurance Institute of Canada
67
Award of Merit Recipients
70
Honorary Chartered Insurance Professionals
72
Past Chairs
73
Adjunct Faculty
Authors and Consultants 2014 - 2015
75
Tutors and Markers 2014 - 2015
75
CIP Instructors 2014 - 2015
76
Graduating Fellows
78
Continuing Education Graduates
78
Graduating Chartered Insurance Professionals
80
Associated Local Institutes and Chapters
88
Peter G. Hohman, MBA, FCIP, ICD.D
President and Chief Executive Officer
Administrative Offices
18 King Street East, 6th Floor
Toronto, Ontario, M5C 1C4
2014 – 2015 Annual Report
5
Subscribing
National Companies
2015
AIG Canada
Alberta Motor Association Insurance
Algoma Mutual Insurance Company
Allstate Insurance Company of Canada
Antigonish Farmers' Mutual Insurance Company
Aon Re Canada
Aon Reed Stenhouse Inc.
Aviva Canada Inc.
Ayr Farmers' Mutual Insurance Company
Bay of Quinte Mutual Insurance Company
Bertie & Clinton Mutual Insurance Company
Boiler Inspection & Insurance Company of Canada
Certas Home & Auto Insurance
Chubb Insurance Company of Canada
CNA, Canadian Operations
Coachman Insurance Company
Co-operators General Insurance Company/Group
Crawford & Company (Canada) Inc.
The CUMIS Group Limited
Cunningham Lindsey Canada Limited
C.U.R.I.E.
Dufferin Mutual Insurance Company
Ecclesiastical Insurance Office plc
The Economical Insurance Group
ENCON Group Inc.
Erie Mutual Fire Insurance Company
General Reinsurance Corporation
Germania Mutual Insurance Company
Gore Mutual Insurance Company
The Guarantee Company of North America
Hay Mutual Insurance Company
Intact Insurance Company
Kent & Essex Mutual Insurance Company
Kernaghan Adjusters Limited
The Kings Mutual Insurance Company
L & A Mutual Insurance Company
Lloyd's Underwriters
Manitoba Public Insurance Corporation
Mennonite Mutual Fire Insurance Company
Munich Reinsurance Company of Canada
North Blenheim Mutual Insurance Company
North Kent Mutual Fire Insurance Company
North Waterloo Farmers Mutual Ins. Co.
Northbridge Financial Corporation
Old Republic Insurance Company of Canada
Oxford Mutual Insurance Company
6
The Insurance Institute of Canada
PAFCO Insurance Company
Partner Reinsurance Company of the U.S.
Peace Hills General Insurance Company
Peel Maryborough Mutual Insurance Company
P.E.I. Mutual Insurance Company
The Portage La Prairie Mutual Insurance Co.
RBC General Insurance Company
Red River Mutual
RSA Canada Group
Saskatchewan Government Insurance Canada
Saskatchewan Mutual Insurance Company
Scor Canada Reinsurance Company
SGI Canada Insurance Services Ltd.
Sirius America Insurance Company
South Easthope Mutual
The Toa Reinsurance Company of America
Travelers Canada
The Wawanesa Mutual Insurance Company
Westminster Mutual Insurance Company
Yarmouth Mutual Fire Insurance Company
Zurich Canada
Promutuel L'Abitibienne, S.M.A.G.
Promutuel Appalaches - St-François
Promutuel Bois-Francs, S.M.A.G.
La Capitale, Compagnie d'Assurance Générale
Desjardins Groupe d'assurances générales
Promutuel Drummond, S.M.A.G.
Le Groupe Estrie-Richelieu
Promutuel de L'Estuaire
Ledor Assurances
Promutuel du Littoral
Lotbinière, S.M.A.G.
Promutuel Montmagny-L'Islet
Promutuel Prairie-Valmont
Promutuel Riviere-du-Loup
Promutuel Rouyn-Noranda-Témiscamingue
SSQ, Société d'Assurances Générales
Promutuel La Vallée, S.M.A.G.
Promutuel Vaudreuil-Soulanges
Verchères, S.M.A.G.
Board of Governors
2014 – 2015
Chair T. Neil Morrison, BA (Hons)
HUB International Limited
Deputy Chairman
J.R. (Bob) Tisdale, MBA, FCIP, CRM. ICD.D
Pembridge and Pafco Insurance Companies
Past Chair
Silvy Wright, BA (Hons), CA
Northbridge Financial Corporation
Governor-at-Large Jean-François Blais, F.C.A.S., F.C.I.A.
Intact Insurance
Regional Vice Chairs
Western Provinces Ontario Québec Atlantic Provinces Glenda Ouellette, BA, MBA, FCIP
Pat Van Bakel, BA, CIP
Chantal Gagnon, MBA, FPAA
Darrel Coates, CIP, CRM
Insurance Corporation of British Columbia
Crawford & Company (Canada) Inc.
Intact Insurance
South Eastern Mutual Insurance Company
Divisional Vice Chairs
Academic Professionals’ Michael Wills, FCIP
Julie Pingree, BA, CIP
Eagle Underwriting Group Inc.
RSA Canada
Governors: George Klassen, FCIP, CRM
Troy Bourassa, MBA, CIP
Mark Rouleau, FCIP, CRM
Nathalie Wright, CIP
Mark Francis, FCIP, ACS
Jennifer Perry, CHRP, CPM
Wayne Coates, BA, CIP
Barbra Kania, FCIP
Ian Frost, FCIP
Everett Porter, CIP
Helen Smith, CIP
Steve McQueen, BBA, CIP
Robert Byrne, B.Comm., CIP, CD
Moira Murphy, B.Comm.,FCIP
Paul Croft, CIP
Tim Shauf, BA, CIP
Tom Reikman, MBA, HBSc, CIP
Arlene Byrnes, BA, CIP
Brent Hackett, FCIP, CIOP, EGA
Tom Pooler, FCIP, CRM
Elaine Porter, CIP
Corinne McIntosh, CIP, CRM
Suni Simpson-Calvert, CIP
Kathy Stewart, CIP
Simon Charbonneau, FPAA, CRM
François Jean, CIP, CRM
Mike Hordichuk, CIP
Crystal Syrenne, CIP
The City of St. Albert
Alberta Motor Association Insurance Company
Aviva Canada
The Co-operators
HUB International Insurance Brokers
Insurance Corporation of BC
Aviva Canada
Wawanesa Mutual Insurance
Wawanesa Insurance
The Co-operators
Burns & Wilcox Canada
Public Utilities Board
Intact Insurance
Aon Reed Stenhouse
The Commonwell Mutual Insurance Group
Economical Insurance
Intact Insurance
Crawford and Company (Canada) Inc.
Erie Mutual Insurance
Bryson & Associates Insurance Brokers Ltd.
ENCON Group Inc.
London, Ontario
Hyndman & Company
Chubb du Canada, compagnie d’assurances
Forum Risk and Insurance
Harvard Western Insurance
The Co-operators
President and
Chief Executive Officer Peter Hohman, MBA, FCIP, ICD.D
7
Board of Governors
2015 – 2016
Chair J.R. (Bob) Tisdale, MBA, FCIP, CRM. ICD.D
Pembridge and Pafco Insurance Companies
Deputy Chairman
Jean-François Blais, F.C.A.S., F.C.I.A.
Intact Insurance
Past Chair
T. Neil Morrison, BA (Hons)
Toronto, Ontario
Governor-at-Large Lynn Oldfield, MBA, FCIP, CRM
AIG Canada
Regional Vice Chairs
Western Provinces Ontario Québec Atlantic Provinces Robert Katzell, BA, LLB
Tim Shauf, BA, CIP
Kathy Stewart, CIP
Edmonton, Alberta
Intact Insurance
Hyndman & Company Ltd.
Divisional Vice Chairs
Academic Professionals’ Michael Wills, FCIP
RSA Canada
Governors: Chad Shurnaik, B.Comm., FCIP, CRM
David Sorensen, BA (Hons), FCIP
Jan Brownridge, BA (Hons), FCIP, CRM
Dale Rogoza, CIP, CRM
Ian Frost, FCIP
Joanne Hampson, FCIP
Everett Porter, CIP
Helen Smith, CIP
Moira Murphy, B.Comm.,FCIP
Paul Croft, CIP
Robert Fellows, MBA, FCIP, CRM
Joan Wager, CIP, CAIB
Rocco Neglia, BA (Hons), CIP
Darlene Diplock, CIP, CAIB
Enrico Mastrangeli, HBA, CRM, FCIP
Corinne McIntosh, CIP, CRM Anna McCrindell, BA, FCIP Kathy Stewart, CIP
Mike Hordichuk, CIP Crystal Syrenne, CIP
Peace Hills General Insurance
Government of Alberta
Aviva Canada
The Co-operators
HUB International Insurance Brokers
Munich Reinsurance Company of Canada
ClaimsPro Inc.
Wawanesa Insurance
The Co-operators
Burns & Wilcox Canada
Public Utilities Board
Intact Insurance
Aon Risk Solutions
Allianz Global Corporate + Specialties (AGCS)
Hutcheson, Reynolds & Casewell
Hub International
ENCON Group Inc.
Gore Mutual Insurance Company
Hyndman & Company Ltd.
Intact Assurance
Forum Risk and Insurance
Harvard Western Insurance
The Co-operators
President and
Chief Executive Officer Peter Hohman, MBA, FCIP, ICD.D
8
Board of Governors
Annual General Meeting
October 2015
Sitting (l to r):
Silvy Wright, J.R. (Bob) Tisdale,
T. Neil Morrison, Jean-François Blais
1st Row Standing (l to r):
Pat Van Bakel, Mike Wills, Julie Pingree,
Chantal Gagnon, Darrel Coates,
Glenda Ouellette, Peter Hohman
2nd Row Standing (l to r):
Rocco Neglia, Steve McQueen,
Joanne Hampson, Nathalie Wright,
Joan Wager, Moira Murphy,
Darlene Diplock, Helen Smith,
Corinne McIntosh, Kathy Stewart,
Enrico Mastrangeli, Chad Shurnaik,
Norine Taylor, Jennifer Perry
3rd Row Standing (l to r):
François Jean, Ian Frost, Everett Porter,
Paul Croft, Tim Shauf, Mark Rouleau,
Simon Charbonneau, Dale Rogoza,
Anna McCrindell, David Sorensen,
Mike Hordichuck, Crystal Syrenne
9
Chair’s Address to the
62nd Annual General Meeting
October 2015
Neil Morrison, BA (Hons)
It is great to be here and it has been a
great year for the Institute and it has
been a great 3 years to have had a seat
on the Institute’s Executive Committee.
The demand for
web-based learning
as a preferred
learning style is
being met with a
broad offering of
online options both
at the local and
national levels.
I confess to have been somewhat
reluctant to engage with the Institute
when Maurice Tulloch asked that I insert
myself into the executive rotation to Chair
– not because I wasn’t fully supportive of
the Institute (because I do strongly believe
that well-educated, knowledgeable,
credentialed professionals are essential to
the success of any organization – and that
learning and knowledge is an ongoing
investment in oneself and in one’s career)
but rather my reluctance was more about
how I might contribute something to the
Institute’s benefit. And in hindsight…
I was probably right!
The fact is, I feel I have personally
benefitted more from participating
with other senior professionals in the
industry – and certainly with Peter and
his colleagues at the Institute – than
I fear I have been able to impart – on
what is a very well run organization who
without exception provides world-class
stewardship over top notch continuing
education and learning in our industry.
And if you will permit me, I would like
to highlight some of the very full and
active agenda items the institute has
prioritized as it continues to transform
the way it advances the delivery of
10 The Insurance Institute of Canada
professional development to our industry.
I’ll start with two cornerstones: Financial
and I.T.
Most members probably do not
appreciate that the Institute has over
$18 million in assets and a $12 million
annual budget. Where once upon a time
funding for the Institute’s initiatives came
from voluntary “subscription” contributions
from the industry’s insurers (and while
that financial commitment remains very
important) the institute has aggressively
moved towards a user-pay model and has
been able to reduce “subscriptions” by
20% - about $50,000 for your average
$2 billion insurer – and counting!
As to technology, it is a cornerstone
brick to meeting or exceeding
customers’ every changing demands
and expectations (to keeping relevant
and abreast of needs) especially around
how and in what format members want
to consume our products – and for the
institute that has manifested itself in the
form of CBE or “computer-based-exams”.
The CBE platform will permit students
to write more than 40 different exams
in either of Canada’s national languages
in three week exam windows three
times per year. Exam markers will receive
and return their grading assignments
electronically – which reduces the
time to have exams marked (down to a
couple of days rather than weeks) and
eliminates the costs and risks associated
Continued
with physically transporting paper exams
across the country among exam centres,
markers and head office. Leadership
over this game changing initative rests
with Ted Hellyer, our VP Programs; our
Senior Director, Examinations & Registrar,
Neil Toffick; and of course Anthony
Vanniasinkam, Director of I.T. who has
done an exemplary job getting this
project pulled together on time and on
budget – perhaps the only I.T. driven
initiative I have ever witnessed to do that
– well done!
Also on the technology front and
exploiting our ever exponential usage
of hand-held PDA devices – especially
among our younger members – we
have launched a portal for hand-held
devices. The portal allows immediate
access to on-line transactions with
the institute. An insurance dictionary
App – available to members and nonmembers has been introduced – as
well as the ability to purchase practice
questions for principles and practices
students – all at your fingertips! Again
Anthony, thank you for your leadership.
The demand for web-based learning
as a preferred learning style is being
met with a broad offering of online
options both at the local and national
levels. Gamification adds a dynamic
experience to the way our students
engage with our courses. CE credits
for brokers, in both languages, will be
delivered in this fashion. Your institute
is setting a pace in the adoption of
tools and methods that are ahead of
many other service industries.
As to the Institutes products and services,
the Institute has identified and reached
out to segments of the industry that
have not traditionally been served.
New entrants to the industry at the
board and senior management level
can benefit from two dual-purpose
offerings titled Fundamentals of Insurance.
The added benefit for the Institute is an
enhanced awareness of our brand at the
executive levels in our industry.
Also, a new partnership with the risk
management societies in Canada
and the United States, along with the
American institutes means the Institute
can accredit the CRM designation
directly to our membership.
CIP courses develop technical skills
specific to our industry. Once achieved,
we encourage students to continue
towards an FCIP designation. The path
toward FCIP typically entailed an
undergraduate degree which was
problematic for students wishing to
add leadership skills to their learning
ambitions if they entered the industry
without that requisite. In order to assist
this universe of our membership who
wish to continue with their learning
development, the Institute has
introduced a new CIP (Advanced)
stream which consists of 4 courses
(two of which are open to all institute
members: Business Foundations for
Insurance Professionals & Critical
Thinking for Insurance Professionals)
which once completed, satisfies the
university degree requirement for
enrolling in the fellowship program.
Ted Hellyer has been instrumental
here and I can report the demand has
been double initially forecasted in the
most recent fall enrollment – forcing
the Institute to defer additional
students into the next term.
As part of the Institute’s ambition to
stake its rightful claim as the industry’s
premier thought leader and education
provider – we published a demographic
study in 2007 specific to the P&C industry
– and with its success we built on and
added to that research over the following
number of years. This past year we
moved off the human capital question
to address a thought provoking study
on the emergence of cyber risk and its
implications for the insurance industry.
Encouraged by the response to that study,
we have commissioned a new research
paper examining the technical innovation
on autonomous vehicles and how they
may impact our business. Margaret Parent’s
leadership has been very valuable on this
initiative, thank you Margaret.
With respect to other industry organizations
and spheres of influence, the Institute has
reached out to enhance relationships with
them with a view to collaborate on areas
of mutual interest and avoid duplication of
efforts and wasted efficiencies. To those
ends, we have partnered with IBC on a
cross country series of seminars on the
topic of fraud and our CEO has recently
joined the CIAA National Insurance
Industry Advisory Board.
Similarly, we have reached out to the
provincial broker associations and
met with IBAC’s executive director
and president with the ambition of
enhancing relationships and building
bridges. Specifically, there seems to
be an obvious collaboration opportunity
on the content, delivery, and examination
of CAIB courses which as a broker
is acute to me – while I sense that
acknowledgement from the IBAC
leadership, I fear there is a little more
work to do at the Provincial level.
As to what is in the Institute’s pipeline,
the Career Connections team continues
to attract, engage and facilitate the
pursuit of great careers in the insurance
industry through their work in secondary
and post-secondary schools – and
increasingly, predictably, through the use
of social media.
For existing industry and Institute
members, the next initiative is to develop
an industry road map that members can
use to expose, navigate and expand their
careers towards rewarding options.
For CIP graduates, the CIP society’s webbased mentorship program is seeing
strong pick up both from those of our
colleagues seeking advice and guidance
2014 – 2015 Annual Report 11
Continued
and also from employers who see the
initiative as a vehicle to transfer knowledge
from a retiring baby-boom demographic
to our next leaders. Thank you again,
Margaret Parent for championing this
very worth while initiative.
And – If I am on the retirement theme,
I am honored to have been able to
engage with and learn from Mr. Ted
Hellyer, FCIP, CRM, who will be retiring
from the Institute following this AGM.
Ted has been our Vice-President,
Programs and has played a key
leadership role at the Institute in
a variety of capacities. We owe Ted a
great many thank yous for all that he
has contributed to the Institute and
we wish him a long, healthy, and
happy retirement. Thank you Ted!
At the same time, we are pleased to
welcome Lisa Boniface, MBA, B.Ed.,
into the VP Programs role on November
1st succeeding Ted in that capacity.
Lisa joined the Institute approximately
one year ago coming from her role
at McMaster University as the acting
director for the school of continuing
studies. We wish Lisa every success as
she steps into these new responsibilities.
All Institute colleagues play a key role
bringing a plan into reality. Peter Hohman
has attracted and retained the best of
the best and under his leadership our
Institute executes on its mandate to the
highest standards. I have mentioned
a few of the Institute’s colleagues in
my remarks and I would also like to
thank Nora Gubins, Director of Business
Development & Communications who
led much of the work to preach the IIC
message to the industry on all these
initiatives. Also, Peter’s Operations team
has done a terrific job working with
the local Institutes – Mike Divjak, VP
Operations, Dawna Matton, Sr. Director
for Ontario and Margaret Wasserman,
Director, Atlantic and Western Operations
– Thank you all and to your teams also.
I am grateful for the wonderful
opportunity to serve the Institute –
I had the honor of traveling across
the country with Peter attending
convocations and shaking thousands
of happy, proud, new graduate hands
– Bob Tisdale, who succeeds me in
this role – I have enjoyed serving with
you – I wish you the very best and I
know you will get as much out of this
wonderful experience as I have.
Perhaps most importantly, the Institute
actually works because of the volunteers
– our committee and council members,
instructors and tutors, seminar leaders,
exam markers – their selfless and tireless
efforts are appreciated and of much
value, thank you.
Congratulations and thank you for
your leadership.
Effective leadership is essential to the
success of any enterprise, big or small,
for profit or not – and at the Institute
we are fortunate to have a strong
board of governors and an insightful
and challenging Executive Committee
who ensure the Institute is responding
to the needs and expectations of its
stakeholders in a pro-active, effective
and fiscally responsible fashion. I think
we have succeeded so far in that and
to those ends I want to thank Peter
Hohman, Silvy Wright, Karen Barkley,
Bob Tisdale and Jean-François Blais for
your time, energy and commitment.
I had the recurring feeling that after
every Executive meeting together –
I was left better off for the benefit and
privilege of interacting with you all.
Sincerely,
Neil Morrison, BA (Hons)
Chair
Academic Council
Report
Michael Wills, FCIP
Chair, Academic Council
Demand for virtual
courses continues
to grow. A total of
3,476 students took
virtual classes in the
2014-2015 academic
year, an increase of
5% over last year.
211 virtual classes
were offered during
the same period,
an increase of 17%
over the prior year.
In the interest of keeping the Institutes
products and services vital and responsive
to industry needs, the Academic Council
enthusiastically endorsed and approved
the ongoing projects and the new
initiatives being introduced.
CHARTERED INSURANCE
PROFESSIONAL PROGRAM
The C12 Insurance on Property
(Common Law) current text edition is
2013. The content has been submitted
by SMEs for the new textbook and the
editorial process has begun. We have
determined that there will be one text
that will serve Quebec and the common
law provinces. The new text will focus
primarily on personal lines of property
insurance and will include an introduction
to commercial lines. The tentative
publishing date for the English text
is fall 2016 with the French version
published the following term.
The C14 Automobile Insurance—Part 1
(Atlantic) current text edition is 2014. An
addendum will be delivered in October
2015 to coincide with the date the
regime change in PEI will take effect.
The new edition will be published in
February 2016, which will incorporate
the October 2015 Addendum as well
as revisions to content in Study 3: No
Fault Concepts and Study 5: Third Party
Liability, to reflect adoption of DCPD in
PEI. The French text will be published in
December 2015.
The C32 Bodily Injury Claims current text
edition is 2005. A major revision is under
way and the tentative publishing date is
late 2016.
The Loss Prevention Series: C36
Building Construction, Fire Hazards,
and Basic Hazards; C37 Special Hazards
and Processes; and C38 Liability Loss
Prevention, utilize the 2012 SCM Risk
Management Services texts. A project is
under way to write our own materials to
replace these third party textbooks.
A major revision has been completed of
the C39 Fraud Awareness and Prevention
text and was published in July 2015.
The new curriculum includes the
application of new technologies and
CANATICS. The text was written using a
new format that moves us toward CMS
implementation. One of the features is
a case study which explores an event
cited in the courts, exploring ethical
and other issues that an insurance
professional would need to consider
when reviewing a file.
The C48 Automobile Insurance—Part
2 current text edition is 2003. A course
revision is under way and the publishing
date for the English version is scheduled
for November 2015 with the French
version published in March 2016.
The C66 Financial Service Essentials
Part 1 current text edition is 2003.
Academic Council Report
Continued
This textbook is in the final stages of a
revision with publishing of the English
version in September 2015 and the
French version in the fall of 2015.
The new Marine Series: C57 Cargo and
Goods in Transit Insurances; C58 Marine
Hull and Associated Liabilities—Part 1;
and C59 Marine Hull and Associated
Liabilities—Part 2 is now complete and
replaces C53, C54 and C55. The series uses
Chartered Insurance Institute textbooks
with Canadian Commentaries developed
by IIC.
We continue to research all aspects
of an effective Content Management
Strategy (CMS). The research points
to an opportunity to develop CIP
textbooks in a way that will allow us
to manage content more effectively
and be able to reuse content. We also
anticipate this new model will improve
the quality of Institute education
materials, which could lead to
improved outcomes for students.
We have completed an eBooks proof
of concept to convert a study to ePUB
format. To help inform future direction
and strategy, we have included related
questions in a recent survey of members
to determine interest in eBooks and
specific formats preferred by students.
The mobile app was launched in
November 2014 and included the
dictionary of terms as a free resource.
In July 2015 we launched Phase II, which
includes packages of multiple-choice
questions for C11, sold for a nominal fee.
Promotion of the app will roll out over the
fall 2015, leading up to the December
2015 exam session. The purpose of the
project is to test student interest in
using mobile technologies.
There continues to be strong interest
in and positive feedback about the
Instructor Certification Program. It is
now past the development phase and
into normal operations.
WEB-BASED PROGRAMS
Demand for virtual courses continues
to grow. A total of 3,476 students took
virtual classes in the 2014-2015 academic
year, an increase of 5% over last year. 211
virtual classes were offered during the
same period, an increase of 17% over
the prior year.
EXAMINATIONS
Registration numbers for the CIP
program have decreased over last year.
Registrations for the December 2014
session were down 4.75% from the
previous December, April 2015 registrations
were up 0.9% and July 2015 registrations
were down 7.8% over the previous year.
Overall, for the three exam sessions
combined, registrations were down
3.3% (623 students) over the prior year.
The Computer-based Examinations (CBE)
project is proceeding on schedule and
within budget, and continues to advance
along all fronts. Key components of the
project being developed and tested
include: exams creation (database;
forms); exams delivery (software); exams
distribution (centres; proctors); exams
marking and grades calculation; and IT
integration (Yardstick; Aptify; Website).
The timeline for the implementation of
computer-based examinations is a twoyear development period followed by
a two-year roll-out period. The roll out
period begins this coming December
2015 with the first course, C40 Business
Interruption Insurance. This course
will be followed by two courses in
April 2016: C45 Surety Bonds and C72
Introduction to Risk Management and
Commercial Lines Insurance. In July
2016, three courses will be offered
with CBE format: C66 Financial Service
Essentials – Part 1, C112 Practical Issues
in Claims Management and C120
Underwriting Essentials. The full
roll-out schedule over the two-year
transition period is available on
the Institute website.
We are continuing to develop the
foundation of the computer-based
examinations project, an examination
questions database, in conjunction
with our translation team, on a courseby-course basis. When completed,
there will nonetheless be an ongoing
requirement for questions creation to
maintain and refresh the database to
sustain all courses.
The course-by-course development
approach enables proofs of concept to
be run to test the functionality of the
software systems and key elements
of the project, such as the student,
proctor and marker experience, the
equipment and site set-up, and the
delivery of the exams. Ten proofs of
concept have been held to-date in
various centres across the country,
including Montreal using French
keyboards and at a corporate exam
centre, Train Canada.
Extensive quality assurance testing
is being done to ensure each aspect
created is developed as specified
and user acceptance testing is
being undertaken to ensure the
various elements function in the
manner intended.
Exam centres will include Institute
locations, corporate training centre
locations, employer locations, colleges
and universities and other sites. The
physical and electronic requirements
of the sites are being prepared.
The CBE pilot was held for course C66
Financial Service Essentials – Part 1, July
14-24 2015. July 14, 2015 was an historic
date for the Insurance Institute: it was the
first time final exams were offered in
a computer-based format where the
marks were applied towards student’s
course grades. On that day 21 students
wrote computer-based examinations,
and 35 students overall wrote the pilot
computer-based exams. The exams
were held on five dates in eleven exam
Continued
centres, covering 14 sittings. Grades
for students who wrote the computerbased examinations were released
approximately two weeks from the date
the first exam was written, fulfilling the
Institute objective of earlier grades results.
The CBE pilot was successful by all standards.
No major issues arose and the several
minor items which surfaced were quickly
and easily resolved and will be addressed
prior to the roll-out in December 2015.
A survey was sent to the pilot students
for feedback on their experience. The
majority of students strongly agreed
they felt prepared to use the computerbased examination interface after practicing
on the tutorial. The majority of students
also strongly agreed that the computerbased examination interface was easy
to navigate and overall, most students
felt the experience with the computerbased examination process was good.
Following proofs of concept, students
cited the benefits of speed, efficiency,
comfort and the use of special features
such as bookmarking questions for
further review.
A comprehensive communications plan
and timeline to introduce computer-based
examinations to the industry is in place and
continues to be updated. Meetings have
been held and presentations made to
key stakeholders. Articles in the national
and local Institute newsletters inform
the industry, our members and students
of the introduction of computer-based
examinations and the roll-out schedule.
A Web site page devoted to computerbased examinations introduces students
to the change and outlines the benefits
of the new examination format. The full
course roll-out schedule is available on
the site, as is a link to the CBE tutorial.
The tutorial walks students through the
icons and functionality they will see and
use during the examination.
Students who have participated in
the proofs of concept have been
enthusiastic about the experience
and have permitted the use of their
endorsements in information materials
being developed. A CBE toolkit, providing
information and answers to frequently
asked questions, was developed and
distributed to local Institute managers,
instructors and proctors. A video being
developed, promoting the benefits of
CBE, will feature some of the students
who participated in the pilot.
During the December 2014 examination
session, a student had a cell phone sitting
on the table in front of them. In addition,
during the exam, the student was observed
by several proctors looking repeatedly
inside their hoody. When approached
by several proctors, the student was found
to be in possession of another cell phone
inside their clothing. The student’s
examination was disqualified and the
student was suspended for nine consecutive
examination sessions (three years).
During the April 2015 examination session,
a student had a cell phone sitting on their
chair between their legs. The proctors
were alerted by another student leaving
the exam centre. The student’s examination
was disqualified and the student was
suspended for nine consecutive
examination sessions (three years).
During the July 2015 examination session,
a student had a cell phone sitting on the
table under their papers. Upon inspection,
the screen on the cell phone displayed
study notes related to the course material
of the exam they were writing. The
student’s examination was disqualified
and the student was suspended for nine
consecutive examination sessions
(three years).
GENERAL INSURANCE ESSENTIALS
December 2014 had an increase of 40%
in the registration numbers from the
previous year, April 2015 had an increase
of 4% and July 2015 registrations
decreased 24%. For the three exam
sessions, total registrations were up
11% from the previous year.
A Curriculum Advisory Committee
was established in 2014 to review the
content of the GIE courses. New course
outlines were developed and re-writes
of these materials will take place over
the next 18 to 20 months.
LICENSING
This past year, there has been a great
deal of activity across the country with
respect to curriculum for licensing and
leveraging Insurance Institute materials
and courses as equivalencies or to prepare
people to write provincial exams.
In June 2015, the Institute responded
to a request from the Alberta Insurance
Council to review Institute courses as
equivalencies for levels 1, 2 and 3 broker
licensing. We are awaiting the outcome
of this process.
The Institute received notice from the
Insurance Council of Manitoba that
they will now accept Institute courses
as equivalencies for levels 1 and 2
broker licensing. The next step is to
develop an exam for level 1 that can
be offered on demand.
The Insurance Council of Saskatchewan
(ICS) has developed new curriculum
for licensing. The Institute was invited to
comment on the draft for level 1 licensing,
which was done in July 2015. We are
waiting to hear the final outcomes of the
changes to the level 1 curriculum as well
as the impact on course equivalencies.
ICS has also drafted new curriculum
for levels 2 and 3 licensing. We are
waiting to see these documents and
hopefully will have the opportunity
to provide comment.
The Executive Director of the ICS
is also the chairperson of Canadian
Insurance Services Regulatory
Organizations (CISRO). We have heard
that other provinces may adopt the
new curriculum that Saskatchewan
has developed. If so, this presents
an opportunity to align the new GIE
Continued
materials with this curriculum and
ultimately provide better preparation
materials for licensing candidates across
the country.
LIFE LICENSE QUALIFICATION
PROGRAM – LLQP
Registrations for the academic year
September 2014 to August 2015 were
down 17% (8) over the previous year.
be used in place of two CIP electives.
The program will be delivered online,
in a facilitated, asynchronous model.
Once the program is established and
where demand exists, they can also
be delivered in-class through the local
institutes.
The new harmonization structure for
LLQP, including the change to uniform
curriculum, is scheduled to go into effect
in January 2016. The Institute is continuing
to assess the value in continuing to be a
provider and will be finalizing a decision in
the next several months.
The first course launched in September
2015 in English and will launch in French
in January 2016. The second and third
courses will follow each term until the
program is fully launched. As with
Advanced CIP, registrations have
exceeded expectations and capacity.
Registrations for September were
capped at 85 and we already have more
than 50 people registered for January.
PROFESSIONAL DEVELOPMENT
PROGRAMS
The suite of Management Development
courses includes:
The new four course Advanced CIP
Certificate Program is positioned as the
next step to the CIP program and a bridge
to the FCIP program. Learners will develop
business and finance acumen, as well as
critical thinking and communication skills.
The courses, delivered online, in a facilitated,
asynchronous model, include: A300 Critical
Thinking for Insurance Professionals;
A310 Business Foundations for Insurance
Professionals; C112, C122 or C132; plus one
CIP elective.
• Essential Management Skills (3 Days)
• Think on Your Feet (2 Days)
• Attracting and Retaining a MultiGenerational Workforce (1 Day)
• Building Better Work Relationships (1 Day)
A300 and A310 are open to all Institute
members, not only those pursuing
the certificate. A300 English launched
in September 2015 and will launch in
French in January 2016. A310 will
launch in English in January 2016.
Registrations for September have
exceeded expectations and capacity.
Registrations were capped at 75 and
January 2016 registration was opened.
The Institute has been approved to
offer the three courses that qualify
for the Canadian Risk Management
(CRM) designation. These will form
the Institute’s new Risk Management
Certificate Program. If all three courses
are completed through IIC, they may
We have delivered these four courses
to over 1500 participants since 2010.
In 2014, through a combination of inhouse and public offerings, 15 courses
were offered to 233 participants. In 2015,
three courses were delivered, including
one offering of Essential Management
Skills (English) in Montreal. A full schedule
is planned for fall 2015.
The P&C Insurance: Essentials for Board
Members and Directors one-day course
was created to provide general education
on p&c insurance for people coming into
Board or executive level roles, who are new
to the industry. To-date, we have delivered
four custom courses and one public course.
We continue to develop leads for custom
courses and will offer another public course
when demand exists. The program has
received very positive feedback and seems
to be gaining awareness.
In May 2015, the Executive Committee
approved a proposal for a project to
develop a suite of eLearning courses,
designed for licensed insurance
professionals (brokers, agents and
adjusters), to fulfill their annual
continuing education requirements.
We are partnering with Yardstick (the
company that is providing the CBE
platform) to develop high end courses
(pedagogically and using contemporary
learning technologies). Courses will
be one hour long and delivered on
demand and online. The first course
will be piloted in January 2016 and ten
courses will be developed by June 2016.
The objective is to sell subscriptions,
so that people have access to a suite of
courses, for a defined period of time.
We will continue to add and update
courses, including delivery in French.
FELLOWSHIP PROGRAM ORIGINAL TRACK
There are 2,526 students registered in
the original track Fellowship program.
The number of graduates to-date is 160,
up 4% from the prior year.
The number of Fellowship students
enrolled in at least one FCIP course from
mid-October 2014 to mid-October 2015
is 288, down 29% from the prior year.
To ensure all students in the Original
Track FCIP Program are aware of the
pending completion deadline in sufficient
time to complete their courses in order
to graduate, the following message is
sent to all students annually in the fall:
Please note the following two deadlines
for completion of the original track FCIP
program:
• All ten courses required for graduation
must be completed no later than
December 31, 2017.
• All course registrations and grade
results must be received at the
Insurance Institute no later than
April 30, 2018.
• These deadlines are final. Students are
strongly advised to plan to complete
Continued
all requirements well ahead of these
deadlines, to allow for contingencies.
FELLOWSHIP PROGRAM –
CURRENT
Admission and Registration
Since program admission first opened
on June 1, 2010, a total of 471 candidates
have been granted admission to the
new program. Some have chosen to
defer the start of their first course.
For the fall 2015 semester, 147 candidates
are registered in the six FCIP courses.
Graduates
The second cohort of 26 candidates
completed the new FCIP program in
spring 2015 and will be recognized at
local convocation ceremonies through
fall 2015 and winter 2016.
The 34 candidates who are beginning
the F560 capstone course this
September are the third cohort to
complete the entire program and
include representation from nine
institutes and chapters.
Feedback and Enhancements
After each term, candidates are invited
to complete an online survey about
their experience in the course. As of
April 2015, 76% of those respondents
had rated their course as either excellent
or good.
All candidate feedback helps to shape
course updates and enhancements,
such as updating selected readings,
changing the weighting or focus
of certain assignments, shifting the
discussion focus in some courses
and building in additional feedback
on discussion contributions, adjusting
grading rubrics for program-wide
consistency and for F560, revising
materials and processes in response
to suggestions from evaluators
and candidates.
Program Entry
The new Advanced CIP qualification,
launched in September 2015, will allow
us to address FCIP feedback about
program entry and the challenges of
advanced business studies. Three of
the four courses in the Advanced CIP
are specifically designed to foster the
business awareness and critical thinking
skills that are needed both for FCIP
studies and for responsible business roles.
For Institute members who do not hold
undergraduate degrees, completion
of the Advanced CIP plus five years of
relevant work experience will provide
access to the FCIP program. In addition,
the Advanced CIP may also provide
useful FCIP preparation for degreeholders with little prior exposure to
business studies.
Communication Activities
The Institute’s Business Development
and Communications team has engaged
in focused conversations with
targeted p&c organizations about their
professional development needs, and
has conducted personal outreach to
potential FCIP registrants.
Two FCIP Q&A webinars were held in
the first week of May and an additional
webinar was held at the end of
September 2015. With the launch of the
Advanced CIP program, which provides
preparation for FCIP study, the webinar
was positioned as being about study
options beyond the CIP. The webinars
give potential candidates a chance to
ask questions of a current or recent
student, a course facilitator and an
Institute representative.
Ongoing communication activities
include:
• A pre-application self-assessment
quiz available online at www.
insuranceinstitute.ca/AreYouReady.
This is designed to enhance retention
by helping potential candidates
•
•
•
•
•
•
•
understand how best to prepare for
the program.
A “virtual tour” video series available
at www.insuranceinstitute.ca/fcip.
The series features candidates from
the first graduating cohort discussing
their experiences in the program and
the benefits they’ve derived from
individual courses.
Two other videos are currently in
use (one in English, one in French)
featuring high-profile industry
executives discussing the FCIP
program as professional development
for the insurance industry.
Institute participation in Learning Council
/ HR VP meetings to promote the
program at the decision-maker level.
Outreach to C16 students through
local institutes/chapters, including
distribution of printed FCIP information
materials and announcements/
messaging by instructors.
Other outreach by local institutes/
chapters. Resources available include
sales brochures, a library of testimonials,
the FCIP videos and an in-house “FCIP
tool kit”. These resources are also made
available for industry HR departments
to post on their company intranets.
Regular advertisements in the
insurance press, including digital ads
linking to the videos and the selfassessment tool.
Media releases issued to highlight
new courses and other developments
which have led to editorial coverage
on several occasions.
ELECTION OF FCIPS AND CIPS
Of the 186 Fellowship graduates
this year, 115 were elected by the
Executive Committee in May, 14 with
Honours. I am pleased to present to
the Board of Governors the names of
71 individuals for election as Fellow
Chartered Insurance Professionals
who have successfully completed
the requirements of the Fellowship
program, 4 who have achieved an
Honours standing. Additionally, 2
Continued
Fellows have completed Continuing
Education Certificates. In particular, and
from this total number of FCIP graduates,
of special note are the 26 candidates who
represent the second group of graduates
from the new FCIP program.
Of the 1,043 CIP graduates this year, 675
from the December 2014 and April 2015
sessions were elected by the Executive
Committee in May, 11 with Honours.
It is my pleasure to present the names
of 368 individuals from the July 2015
session that have successfully completed
the requirements of the CIP program
for election as Chartered Insurance
Professionals, 8 of whom have achieved
an Honours standing.
We extend our congratulations to all
graduates on their tremendous achievement.
To those who have attained the excellence
of an Honours’ standing, a special
note of congratulations is extended.
National prize winners are particularly
deserving of special recognition for
their extra effort and we extend our
heartiest congratulations to them for
their accomplishment. Their names
are appended to this report.
ACADEMIC COUNCIL MEMBERS
We greatly appreciate the enthusiasm
and dedication of the Academic Council
members and the CIP Sub-committee
members. We extend our thanks to them
for the time and effort they contribute.
THE ACADEMIC COUNCIL
MEMBERS ARE:
Michael Wills, FCIP
Brampton, Ontario
Chair
Manjit Biring, MBA, FCIP
Hub International Insurance Brokers
Burnaby, British Columbia
Bill Doig, FCIP
Edmonton, Alberta
Andrew Ross, B.Comm. (Hons.), FCIP, CRM
Marsh Canada Limited
Winnipeg, Manitoba
Ron Bouwmeister, FCIP
Lindsay, Ontario
THE CIP SUB-COMMITTEE
MEMBERS ARE:
Natalie Dupuis, FCIP, CRM
RBC General Insurance Company
Mississauga, Ontario
Yannick Fafard, PAA
SCM Services d’assurance
Montreal, Quebec
Susan Fedyck, CIP, CRM
Aon Risk Solutions
Regina, Saskatchewan
Sharon Greenidge, CIP, CRM
Willis Canada Inc.
Toronto, Ontario
Stephen Halsall, FCIP
Go To Insurance
Saint John, New Brunswick
Anne Kleffner, Ph.D.
University of Calgary
Calgary, Alberta
Giuliano Manazzone, FCIP, CRM
Balu Naidu, B. Comm., FCIP, CRM
CLAIMSTECH
Adrian Osti, FCIP
Northbridge General Insurance
Corporation
Toronto, Ontario
Justin Potago, MBA, FCIP, CRM
Ultramar Ltee
Montreal, Quebec
Ron Bouwmeister, FCIP
Lindsay, Ontario
Chair
Rob West, BASc, PEng, CIP
Travelers Canada
Toronto, Ontario
Cindy Duncan
Baird MacGregor Insurance Brokers Inc.
Toronto, Ontario
Jacquie McCloy-Pell, FCIP
Peterborough, Ontario
THE INSURANCE INSTITUTE STAFF
ARE:
Peter Hohman, MBA, FCIP, ICD.D,
President and CEO
Ted Hellyer, FCIP, CRM, Vice President,
Programs
Neil Toffick, MEd, BA, CIP, Registrar and
Senior Director, Examinations
Lisa Boniface, MBA, B.Ed, Senior Director,
Academic Programs and Product
DEVELOPMENT
I would like to thank Peter Hohman,
MBA, FCIP, ICD.D, Neil Toffick, MEd, BA,
CIP, Ted Hellyer, FCIP, CRM and Lisa
Boniface, MBA, B.Ed of the Institute
staff for their assistance and support
throughout the year.
Respectfully submitted,
Michael Wills, FCIP
Chair, Academic Council
National Awards
2014–2015
Fellow Chartered Insurance Professional (FCIP)
Prizewinners
The Knollys Shield Award
Top Student - Underwriting Major
No recipient
Sponsored by: The Insurance Institute of Canada
Amount or Prize: $1,500 & Acrylic Award
The Canadian Insurance Claims Managers'
Association Prize
Runner-up Student Claims Major
Janetta Stewart
Kawartha/Durham Chapter
State Farm Insurance
Sponsored by: Canadian Insurance Claims Managers' Association
Amount or Prize: $750 & Acrylic Award
The James Richardson Award
Top Student - Management Major
Marylin Lemieux
IADQ (Région de L'Est)
La Capitale Assurance et services financiers
The Centenary Excellence Award
Top Student - Advanced Standing Credits
Julie D. Cooney
Conestoga Chapter
The Co-operators
Sponsored by: Wawanesa Mutual Insurance Company
The Robert Fisher Clark Award
Runner-up Student Claims Major
Erin Holman
Hamilton/Niagara Chapter
Travelers Canada
Sponsored by: Swiss Reinsurance Company
The Centennial Award
Top Student - FCIP Ontario
Nancy Brown
Southwestern Ontario Chapter
Sponsored by: The Insurance Institute of Ontario
Amount or Prize: $750 & plaque
The Risk and Insurance Management Society
Canada Award
Top Student – Risk Management Major
Brent John Sierpinski
The Insurance Institute of Northern Alberta
MHK Insurance Inc.
Sponsored by: Risk and Insurance Management Society
The Fellows’ Award
Best Performance by a Fellow in the Toronto Chapter
Alex Mathew
GTA (Greater Toronto Area) Chapter
TD Insurance
Sponsored by: The Toronto Fellows of the CIP Society Ontario
Amount or Prize: $1,000 & plaque
The Colin Atkinson Memorial Prize
Runner-up Student Underwriting Major
No Recipient
Sponsored by: Facility Association
The Insurance Bureau of Canada Prize
Runner-up Student Management Major
Nancy Brown
Sponsored by: The Insurance Bureau of Canada
The Insurance Bureau of Canada Prize
Runner-up Student Management Major
Natalie Kisinger
The Insurance Institute of Southern Alberta
Sponsored by: The Insurance Bureau of Canada
FCIP New-Track Prizewinners
Top Graduate
Kristina Pallas
Sponsor: The Insurance Institute of Canada
Amount or Prize: $1, 500 & plaque
Runner-up Graduate
Dana Al Nammari
IADQ (Région de l'Ouest)
Intact Assurance
Top First Year Student
Christopher Peter Henson
National Awards
2014–2015
Continuing Education Prizewinners
The Daphne Mullaly Award
Top FCIP Student in Continuing Education
Helene Nancy Klassen
Chartered Insurance Professional (CIP)
Prizewinners
CIP - Open Prizes
The Canadian Independent Adjuster's Association Prize
Top Graduate - Independent Adjuster
Dawn Marie Tuplin
Bannatyne & Co. Adjusters
Sponsored by: The Canadian Independent Adjuster's Association
The Canadian Board of Marine Underwriters' Prize
Top Graduate - Marine Major
No Recipient
Sponsored by: The Candian Board of Marine Underwriters
The Ralph Sketch Prize
Gold Prize Winner - Top Student
Ajay Augustine Tellis
CAA Insurance (Ontario)
Sponsored by: Northbridge Financial Corporation
The Reinsurance Research Council Prize
Top Graduate - Reinsurance
Zachary Robert Tisdale
Conestoga Chapter
Bannatyne & Co. Adjusters
Sponsored by: The Commonwell Mutual Insurance Group
SCM - The School of Loss Control Technology Prize
Silver Prize Winner - First Runner-up
Stephen Newlands
Ottawa Chapter
The Co-operators - Claims Office
Sponsored by: SCM Risk Management Services Inc.
CIP - Five Completed Courses
CIP Bronze Prize
2nd Runner-up
Inna Kalinina
Great American Insurance Group
Sponsored by: Zurich Canada
The Honourable Order of the Blue Goose International Prize
3rd Runner-up Student
Fang Zhou
CAA Insurance (Ontario)
Sponsored by: Blue Goose International
CIP - Restricted Prizes
The Independent Broker Prize
Top Graduate - Independent Broker
Melanie Mei Yee Lam
Ensurco Insurance Group
The Douglas N. Hurlbut Award
Top Student - Completed First Half of CIP
Brittany Horan
State Farm Insurance
Sponsored by: Canadian Insurance Claims Managers' Association
The Gerald E. Hackett Memorial Prize
Top Student - First Five CIP Courses
Nicole Bopp
Aviva Canada Inc.
Sponsored by: Crawford & Company (Canada) Inc.
CIP - Full-time Program
The Frank Dougan Prize
Top Graduate of Full Time Insurance Program
Caesar Martini
Conestoga Chapter
Gore Mutual Insurance Co.
Sponsored by: Dale Parizeau Morris Mackenzie
The Tretiak Memorial Prize
Best Performance by a First Year Student in Full Time Insurance Program
Peter Slach
National Awards
2014–2015
CIP - First Year
The Kenneth E. MacLeod Prize
Best Performance by a First Year Student
Steven Caluori
The L.L. Rooke Memorial Prize
Best Performance by a First Year Student
Fabienne Lavallée
Sponsored by: Travelers Canada
General Insurance Essentials (GIE) Prizewinners
The Bobbie Parks Award
Top Graduate
Emma Middleton
The Insurance Institute of Manitoba
James Dube Spraggs Adjusters Ltd.
Sponsored by: Canadian Association of Insurance Women (CAIW)
Canadian Association of Insurance Women's Prize
First Runner-up
Christopher Heggeman
Conestoga Chapter
Sponsored by: Canadian Association of Insurance Women (CAIW)
Registration Statistics
CIP Program
Graduates
Total Registration
24,000
2015 = 17,934
2014 = 18,542
2013 = 19,115
2012 = 18,768
2011 = 18,851
23,000
22,000
1,800
1,600
1,400
21,000
1,200
20,000
1,000
19,000
800
18,000
600
17,000
400
16,000
200
15,000
0
2011 2012 2013 2014 2015
2011
2012
2013
Distance Learning Registration
In-Class Registration
10,000
20,000
2015 = 6,446
2014 = 6,418
2013 = 6,106
2012 = 5,971
2011 = 6,299
9,000
8,000
18,000
16,000
7,000
14,000
6,000
12,000
5,000
10,000
4,000
8,000
3,000
6,000
2,000
4,000
1,000
2015=1,045
2014=909
2013=978
2012=888
2011=875
2014
2015
2015= 9,850
2014 =10,441
2013=11,176
2012 =11,071
2011 =10,658
2012
2013 2,000
2011 2012 2013 2014 22 The Insurance Institute of Canada
2015
2010 2011 2015
CIP and FCIP Programs
Fellowship Students by Course
(Completed or Registered) – excluding 2014-2015 Graduates
Province
123456789
10 Total
IADQ (Region de l’Est) 20
138
10193632 75
IADQ (Region de l’Ouest) 54332816 9201414 5 8 201
British Columbia
9553482229201611 711 312
Manitoba
104
136322783 58
New Brunswick
34
1286372425 83
Newfoundland
15
1033224211 43
Northern Alberta
7335312311 9 8 810 7 215
Nova Scotia
34
1567676323 89
Ontario
326
148
18495739179525069 1,167
Prince Edward Island
3200051020 13
Saskatchewan
16534463435 53
Southern Alberta
81334423171418181316 277
Total
761363376215158192156129106130 2,586
Fellowship Graduate by Major
Fellowship Graduates by Major
Management60
Claims
8
Underwriting
3
Risk Management
89
Broker
0
Total160
Total Registrations for Each Institute
ellowship Graduates by Major
Province
CIP Courses
G.I.E. Courses
Total
Change
2014-20152013-20142014-20152013-20142014-20152013-2014 +/-%
I.A.D.Q. (Est)
247253 2 1249 254
-5
-2
I.A.D.Q.(Ouest)
882918 7 6889 924
-35
-4
Ins. Inst. of British Columbia
2,295
2,351
12
22
2,307
2,373
-66
-3
Ins. Inst. of Manitoba
645
581
49
44
694
625
69 10
Ins. Inst. of New Brunswick
502
458
28
0
530
458
72 14
Ins. Inst. of Newfoundland
136
118
3
0
139
118
21 15
Ins. Inst. of Northern Alberta
1,098
1,185
4
13
1,102
1,198
-96
-8
Ins. Inst. of Nova Scotia
599
659
19
31
618
690
-72 -10
Ins. Inst. of Ontario
9,809
10,199
245
233
10,054
10,432
-378
-4
Ins. Inst. of P.E.I.
55
45
3
1
58
46
12 21
Ins. Inst. of Saskatchewan
716
697
6
2
722
699
23
3
Ins. Inst. of Southern Alberta
950
1,078
20
17
973
1,095
-122 -11
Total
17,93418,542 398 37018,332 18,912
-580
-3
Fellowship Program – New Track
FCIP Candidates by Institute 2014-2015 (all courses)
IADQ (Est)
1
IADQ (Ouest)
10
British Columbia
15
Manitoba
2
New Brunswick
4
Newfoundland
0
Northern Alberta
11
Nova Scotia
9
Ontario
102
0
Saskatchewan
2
Southern Alberta
11
Total167
Results by Course 2014-2015
Successful
F510
F520
F530
F540
F550
F560
Total
Unsuccessful
50
38
34
41
36
26
225
Total
3
53
1
39
4
38
0
41
0
36
0
26
8233
Professionals’ Council
Report
Chair, Professionals’ Council
I am pleased to provide this annual
update on the status and activities
of the CIP Society and the Career
Connections Program.
CIP SOCIETY
Since 1998, the CIP Society has been
working to advance the education,
experience, ethics and excellence of
our members – the graduates of the
Institute. This report provides an update
on the activities of the Society this past
year, including: two special projects –
research and mentoring –and the four
main areas of programs and services –
Membership, Professional Development,
Information Resources and Promotion.
SPECIAL PROJECTS
EMERGING ISSUES
RESEARCH SERIES
Second in the Series:
At its May meeting, the Executive
Committee approved the research
and publication of the second in
the Emerging Issues Research Series:
“Autonomous Vehicles: Implications
for the Insurance Industry in Canada.”
Paul Kovacs has once again been
commissioned to write the report. The
literature review and industry interviews
are underway, a benchmarking survey
of Institute members’ awareness of
the issues is proposed for October
distribution, and a first draft of the
report is due at the end of the calendar
year. The final report will be published
and ready for distribution in April 2016.
The recommendation to pursue this
topic was substantiated with the
rationale that: Driverless cars and trucks
– “autonomous vehicles on our roads
and highways” – (and the evolution
that will take us from full driver to no
driver and various alternatives) will
have significant risk implications for
the industry and consumers in Canada.
Critical mass may seem like a long
time away, but impactful change is
happening very quickly and in the
short term. The AV movement is being
accelerated by technological capabilities
(car manufacturers are testing current
capacity and anticipate fully functioning
driverless cars by 2020 or sooner), nontraditional interested parties (Google,
for example), testing and trials already
underway (US, UK). These forces are
prodding regulators and insurance
organizations to be in a position
to respond.
Six months after approval, this rationale
is even more significant: The volume
on this topic has certainly risen since
May with nearly daily news stories
and increased conversations and
conferences. The timing for the release
of our research paper should allow us
to successfully add informed content
to the discussion.
First in the Series | Update:
The CIP Society is very proud to
have published the first Emerging
Issues Research Report: “Cyber Risks:
Implications for the Insurance Industry in
Canada” released in May 2015 in English
and French. We are pleased that we
have received a number of requests for
copies of the report for distribution at
national conferences and stakeholder
meetings this Fall, requiring additional
print runs. The report is also available
for download from our website;
to date over 1,400 copies have
been downloaded.
We are confident that the report
provides the foundational and formative
research on the implications of cyber
risks and threats to the Canadian p&c
insurance industry – both in terms of
insurance organizations protecting
themselves and insurance professionals
protecting Canadian organizations.
Mentoring ADVANTAGE | Update:
The CIP Society was very proud to launch
Mentoring ADVANTAGE, a microsite
found at: www.insuranceinstitute.ca/
mentoring, in January 2015. Featured
on the site is a wealth of information
and education, resources and tools
for mentors and mentees to form
effective mentoring relationships and for
organizations to implement mentoring
programs internally. Promotion of the
program is ongoing through newsletter
Continued
articles, webinars, and presentations and
communications to HR representatives.
Since January 1, 2015, we have had
9,642 page views on our mentoring
ADVANTAGE website.
Society provides nationally and locally.
As with each survey, data relevant to
the local Chapters / Institutes is passed
along to local managers for their
information and action.
Overall Satisfaction
93% of the 2014 respondents rated their
level of satisfaction with the CIP Society
as ‘Good’, ‘Very Good’ or ‘Excellent.’ This
has been relatively stable since 2008.
UPDATES ON OUR PROGRAMS
AND SERVICES:
The November 2014 survey had a response
rate of 15% with a total of 2,320 respondents.
Highlights of the findings include:
Planning for the November
2015 survey
At its September 2015 meeting, the
CIP Society National Council discussed
the questions to be asked in this year’s
survey. As part of the discussion, the
council reviewed the changes to the
survey over the last few years. Namely,
we have looked to the survey to
benchmark topical issues facing the CIP
Society and to inform the development
and/or delivery of new programs
and services. For example, we have
asked questions related to: readership/
communication vehicles (2010), social
media and devices (2011), professional
ethics (2013) and mentoring (2014).
Membership
This year, the Society’s membership
for the membership year June 1st,
2014 to May 31st, 2015 grew to 17,515,
an increase of 109 members over the
previous membership year. This total
includes 14,104 CIPs and 3,411 FCIPs.
Member Perks Program
The Society’s MemberPerks program
continues to enjoy year over year
growth – both in terms of new
accounts and members who have
opted-in to receive the MemberPerks
e-newsletter. The program is promoted
with continuous reminders through
ADVANTAGE Quarterly and Daily and,
member engagement continues to be
solid with between 33% and 40% of
the member base enrolling, opting-in
to receive e-newsletters and/or
accessing the site.
In 2011, we signed onto a four year
agreement, at a fee, with Venngo the
provider of this service, to ensure the
program continued to be offered
to our members as a value-added
service. With the contract expiring in
September, Council considered the
popularity of the program, the cost of
going forward, and the value-add to
our members. Council recommended
renewing the contract in order to
continue to provide this benefit to our
members. The contract with Venngo
was renewed for another three years
and will expire August 31, 2018.
Annual Membership Survey
Each year we benchmark our members’
perceptions and interest in the
programs and services that the CIP
Advanced CIP
There were two new topics added to
the survey in 2014, the first of which was
the Advanced CIP program. The results
show that nearly half of all respondents
(47% of English and 48% of Frenchspeaking respondents) think that the
new Advanced CIP program will be
‘valuable’ or ‘very valuable’ to them
personally, and about three quarters of
respondents (72% of English and 78%
of French-speaking respondents) think
that the new Advanced CIP program
will be ‘valuable’ to the industry.
Mentoring
The second new topic of questions
added to the survey in 2014 was about
mentoring. Before the launch of the
new ‘mentoring ADVANTAGE’ site, our
members were asked about mentoring
to establish a benchmark for measuring
the success of the new resource.
Members were asked questions about
the value of mentoring, their experiences
with mentoring, and their willingness
to enter into mentoring relationships
in the future.
Open-ended comments about
what our respondents attribute to
their levels of dissatisfaction with their
mentoring relationships correlate with
the materials developed by the CIP
Society. In other words, dissatisfaction
levels were attributed to aspects
such as “lack of organization” and
“poor selection of mentor,” and
these have been addressed on
the site with resources to help
improve goal-setting and matching.
The Council decided that for the
upcoming survey of members, we
would remove the questions on
mentoring, having established a
good benchmark on that topic, but
would include questions on our
communications vehicles (namely
Advantage Quarterly), in order to
benchmark members’ readership
of the publication as the Council
evaluates the effectiveness of
moving the newsletter from
print to digital delivery.
Continuous Learning for Graduates
Advanced CIP
The Council is pleased to see the
launch of this new program – and
especially excited to see the number of
registrations for the first course.
ADVANTAGE LIVE Webinars
The 2015 ADVANTAGE LIVE webinar
series features a number of changes
from the previous (inaugural 15th
anniversary) year:
Continued
(1) with the Winter/Spring series, we
increased the price of the webinar to
match local pricing (from the special
anniversary pricing of $15 to the
comparable price of $65) with a revenue
sharing agreement between the CIP
Society and local Institutes (which
encourages/supports promotional
efforts at the local level). However,
with the realization that the soft skills/
personal development webinars are not
well attended at the $65 price point, we
priced the first two webinars of the Fall
series at $15; and (2) we coordinated CE
credits nationally where applicable.
The Winter/Spring (March to June) 2015
period featured four webinars:
• Future of Auto Insurance: From semiautonomous to driverless (38 registrants)
• Future of Claims: New technologies,
social media and claims management
(51 registrants)
• Urban Flooding: Cities reducing the
risk (43 registrants) and
• Networking: Being social online
(originally scheduled for June 2,
was postponed to the Fall, due to
lack of registrants)
The Fall (September to December) 2015
series is featuring four webinars:
• Leadership in mentoring: Seven steps
to being a great mentor, September
22 > (59 registrants)
• Social media: Five ways to network
online (postponed from June),
October 22
• Uber and Airbnb: Insurance in the
sharing economy, November 3
• Rise of the Drones: Insurance products
and claims investigations, week of
November 30 TBC
National Leadership Awards
The CIP Society’s National Leadership
Awards Selection Committee is pleased
to announce this year’s recipient is
Emerging Leader, Bryan Bedford,
FCIP, Manager Strategic Projects and
Privacy Office at Peel Mutual Insurance
Company, Brampton, ON. Bryan will be
presented with his award at the IIOGTA convocation in January 2016. This
year’s recipient brings the number of
leaders inducted into the CIP Society
Leadership Circle to 32 (14 Established
and 18 Emerging).
Professional Ethics
The CIP Society hosts an annual
workshop on ethics in January,
during which members and industry
representatives come together to discuss
ethics in the industry and develop an
editorial lineup for the year’s ethics
columns in Canadian Underwriter. The CIP
Society has been coordinating this ethics
column since 2007, positioning the CIP
Society as actively engaged in evolving
the ethical thinking and practice
of our members and the insurance
community. The columns are available
online (without a password) to the
industry’s benefit.
In addition to the self-study provided
by the columns, the Society’s ethics
program now includes an in-class
learning opportunity. A three-hour
in-person seminar has been developed
to give insurance professionals a good
foundation to discuss the complexities
of ethical decision-making, and to
provide them with a framework to
work confidently through an ethical
dilemma. The promotion of this seminar
will focus on “ethics is good business”
and that understanding how to identify
and resolve ethical dilemmas is a
professional skill that should
be practiced.
The CIP Society is happy to report
that a general seminar will be hosted
by the Insurance Institute of Manitoba
in November.
As well, based on the success of a
series of in-house presentations to the
employees of an Ontario brokerage,
the CIP Society is focusing its efforts
on packaging the ethics seminar for
brokerages and HR departments. This
approach reflects our initial thoughts
about promoting the seminar, as we
anticipated that individuals would have
a hard time self-identifying as requiring/
wanting ethics training. The success of
this seminar within the industry will be
better served by organizations adopting
a top-down approach or organizationalwide learning opportunity. We will be
working closely with local managers to
help promote the seminar in this way.
Rhind Scholarships
Since the first Rhind Scholarship was
awarded in 2004, and including this
year’s four recipients, the Society has
awarded 31 $1,000 scholarships to
members and/or their dependents.
Scholarships are awarded based on
need in three cascading tiers:
• CIP Society members pursuing
their FCIP designation which is not
otherwise supported by employer;
• CIP Society members enrolled
in insurance-related professional
development which is not otherwise
supported by employer (and to be
added to the application form going
forward: including Advanced CIP and
Risk Management Certificate programs);
(and, if scholarships still remain:)
• Dependents of CIP Society members
who are pursuing post-secondary
education in a field that focuses
directly on, or that would impact
significantly on, the property and
casualty insurance industry and/or
related financial services.
The 2015 Rhind Scholarship Selection
Committee awarded four $1,000
scholarships for the 2015-2016
academic year to:
• Alayham Hammami (CIP Society
member pursuing continuing
professional development; from
London, ON);
• Natalee Sinclair (CIP Society member
pursuing continuing professional
Continued
development; from Vancouver, BC);
• Ryan McKenna (son of CIP Society
member Stephen E. McKenna;
from Sydenham, ON); and
• Dylan Boilard (son of CIP Society
member Blair Boilard; from
Elliot Lake, ON).
INFORMATION RESOURCES
The ADVANTAGE of membership is the
availability of Information Services for
members AT ALL HOURS (website) and
on a DAILY, MONTHLY and QUARTERLY
basis. And as the membership survey
confirms, these are valued benefits
of membership.
www.insuranceinstitute.ca/
cipsociety
The CIP Society section of the Insurance
Institute website continues to gain
traction as members seek or get
connected to our programs and
services and access to exclusive
member content.
ADVANTAGE Daily: the news in
brief/ AVANTAGE Hebdomadaire:
les nouvelles en bref
Consistently, ADVANTAGE Daily has
an open rate that hovers around 30%,
and a click rate that similarly hovers
around 30%.
ADVANTAGE Monthly:
emerging trends and issues
The CIP Society has been producing
a monthly trends paper on hot topics
in the industry, with the help of three
experienced writers, since 2007. To date,
we have 80+ papers on topics ranging
from natural disasters and catastrophes,
to fraud, to legal issues and liability, to
pandemics, to specialty lines. The online
library features categorization by topic
making the papers searchable by year
and topic; and that is in addition to the
search function on the website, itself.
Recently, as a pilot, we posted two of
our trends papers (on Uber and Airbnb)
as online web articles and linked to
them from our ADVANTAGE Daily
e-newsletter, without hiding them
behind member login. These papers
generated a significant amount of
traffic – over 1000 individual hits for
Uber and 500 hits for Airbnb, with an
average time on page of over 6 minutes,
and retweets and posting on LinkedIn
– which is immensely more than our
other PDF papers have received in the
ADVANTAGE Monthly library.
At its September meeting, the CIP
Society National Council discussed and
agreed that the ADVANTAGE Monthly
trends papers would better serve
Society members and the industry at
large by being moved out from behind
the Member Login and made available
to all. The Council is confident that
by increasing access and information
sharing to this robust online resource,
that our membership will recognize the
value to themselves and to the industry.
A council task force will review the
current library of papers and provide
recommendations for selections to be
made available publicly. As well, with
the new process, the trends papers
will be authored in a consistent style
and they will be available in both
English and French. This change will be
introduced in early 2016.
ADVANTAGE Quarterly: the pulse of
the industry
ADVANTAGE Quarterly is the last of
the Institute publications to still be
printed and mailed to members.
When we surveyed members in 2010,
respondents were somewhat divided
in their support of electronic vs. printed
newsletters. Society Council maintains
a similar division of support between
methods of delivery as per discussion
at the September meeting. To help
inform a decision regarding the value
of moving ADVANTAGE Quarterly to
a digital format, Council approved
replicating the questions from 2010 in
this year’s membership survey in order
to benchmark members’ preferences
with the publication.
PROMOTION
Promoting the Society
With a proposed change in membership
benefits, like the trends papers becoming
available to all, it warranted a review of
our positioning going forward. Since
2008, our positioning has been how
‘Members Benefit’ by being individual
members of the Society, by taking
advantage of all the programs and
services offered.
At its September meeting, Council
agreed that it seems fitting to shift
the perspective a little away from
“how I benefit” as an individual
member to “how we all benefit”
from a CIP Society that is advancing
professionals in the industry.
Proposed shift in positioning the
CIP Society:
CIP Society, as your professional
association, is continuously working
on your behalf and on behalf of the
industry, to advance the education,
experience, ethics and excellence
of our members.
Here’s how your membership in
the Society benefits you >
Members benefit:
• Industry news from Canada and
around the world, delivered to your
inbox daily in our e-newsletter,
ADVANTAGE Daily
• Continuous learning through our
new Advanced CIP program, the Risk
Management Certificate program, the
ADVANTAGE Live webinar series, the
PROedge seminar series, professional
development courses, and the
prestigious FCIP program.
• Savings on everyday buys, special
purchases and trips through
our member savings program,
MemberPerks
Continued
Here’s how your membership in the
Society contributes to enhancing
the profession and advancing the
industry > Strength in numbers:
• Generating awareness of the
designations to consumers through
our nation-wide advertising and
promotion campaigns
• Raising the bar for professionalism
and excellence in the industry
through our National Leadership
Awards program
• Promoting professional ethics
through our quarterly ethics columns
in Canadian Underwriter
• Encouraging effective mentoring
relationships in the industry through
our mentoring ADVANTAGE resources
• Providing an online library of
emerging trends papers (ADVANTAGE
Monthly); providing research papers
on hot topics and legal issues
• Publishing research on the
demographics of the industry’s
workforce and most recently,
on Cyber Risks as the first in our
Emerging Issues Research Series;
helping the industry make informed
decisions about critical issues
• Supporting Career Connections
outreach promoting careers in
insurance to meet the recruitment
needs of the industry; and
coming soon,
• Developing career pathing resources
promoting career opportunities for
those in the industry.
We hope you are proud to be a
member of the CIP Society given
these many membership benefits
and industry contributions.
Promoting the Designations
to Consumers
At its September meeting, Council was
pleased to learn about additional activities
and new directions for promoting the CIP
designation to consumers; in particular:
1.the matte stories and audio news
release results for local newspapers
and radio stations across the country;
2.the Value of CIP study and the new
www.BeAssured.ca website and
campaign; and
3.the new advertisements and
placements for the coming year:
PROMOTING CAREERS
IN INSURANCE – CAREER
CONNECTIONS
This report provides a summary of the
activities of the Career Connections
program including the:
1.Four Point Strategic Plan that
continues to define our programming
each year:
• Increase awareness of careers in
insurance > through our messaging
• Put a face to the industry > through
our messengers/ambassadors
• Provide a gateway to careers in
insurance > through our extensive,
national outreach
• Work together to attract the
employees of the future > through
our network within the industry
and hosting of career fairs and
other insurance-specific activities.
2.Update on the project to refresh and
augment our resources, as approved
at the Executive Committee meeting
in May, 2014.
Four Point Strategic Plan
Messaging:
• Focus groups and roundtables
with industry recruiters keep our
messaging relevant and our strategic
direction on track.
• Promoting careers in insurance
through our most prominent
positioning statements is working:
“Insurance has a workforce of over
120,000 strong and careers as
diverse as its people.”
“Whatever your background, there’s
a place for you in insurance.”
“Your interests and experience may
add up to a great career in insurance.”
“You may be surprised to find that
insurance isn’t what you think.
It’s a whole lot more.”
• Career Connections receives many
compliments, particularly from career
centres and career advisers, about the
wealth of information and resources
available through our brochures,
postcards, and particularly our
website with videos, online quizzes,
links to employers, links to education,
credentialing and licensing, as well
as job postings.
Messengers:
• A large roster of ambassadors > 328
• These are industry professionals
who have stepped forward with
an enthusiasm to promote careers
in insurance. Some have been part
of corporate initiatives; others have
made individual commitments to
give back to the industry in this way.
Thankfully, Career Connections has
many messengers to promote careers
in insurance as broadly as possible.
EXTENSIVE NATIONAL OUTREACH:
High School Outreach:
• Reached 6,500+ high school students
in 258 classroom presentations.
• Reached more than 110,000 high
school students at 31 career fairs
across the country.
• Distributed more than 4,000 teachers’
resources at teacher conferences
across the country – Career Kits, Know
Your Risk, Risk Responsibility Reality,
You’re IN Business, and Forces of Nature
–encouraging teachers to teach about
insurance in the classroom.
Post-Secondary School Outreach:
• Promoted careers in insurance on
52 college and university campuses
across the country.
• Reached 85,000 post-secondary
students at 55 general career fairs
and presentations.
• Reached 6,500 post-secondary
students at the 45 insurance-specific
career fairs and panel presentations
Continued
hosted by Career Connections. Some
of these events netted us our largest
audiences (of those self-selecting to
attend an insurance-specific event)
to date:
o 300+ attendees at a career fair we
hosted in Calgary in September
2014, and
o 530+ participants in an online
‘office hour’ facilitated by Career
Connections’ Trevor Buttrum as
part of Talent Egg’s “Insurance
Week” promotion.
• Participated as hosts and panel
presenters to corporate tours in
Toronto of students from Dalhousie,
UBC, and Thompson River Universities.
• Expanded our outreach in Montreal,
from a panel presentation and speed
networking at Concordia University
last year, to become an information
session and career fair for students
from all 4 universities in Montreal.
The industry employers were
enthusiastic to participate.
• All in, reached more than 90,000
post-secondary students and
grads across the country.
An update on our outreach in
Quebec:
Career Connections had been
increasing our outreach at universities
in Montreal and Quebec City over the
last five years – expanding from first
year coverage of the English speaking
universities’ career fairs to outreach
at the French university career fairs
to insurance specific programming
connecting employers with potential
candidates from the four Montreal
universities this past year.
During this past summer, we have
been informed that La Coalition will
be expanding their mandate beyond
outreach to high school and CEGEP
students to now include outreach
at the university level. Given the
enthusiasm of industry employers
in Montreal to participate in our
career events and get connected
to potential candidates, it is not a
surprise that Quebec organizations
are looking for more outreach at the
university level. Career Connections
and La Coalition agreed to partner on
this Fall’s Quebec university career fair
schedule calling upon both rosters of
ambassadors. Going forward, we will
provide additional information upon
request as La Coalition expands their
university outreach – and anticipate a
proportionate decline in involvement
in Quebec by Career Connections.
Career Changers:
• Reached 6,000 career changers and
internationally trained professionals
(ITPs) by hosting 20 events promoting
careers in insurance. In addition, we
have engaged with career changers
at a variety of community events
like Ontario University Fair, Alberta
Employment Fair, etc.
• Developed a partnership with the
Consortium of Agencies Serving
International-trained Persons (CASIP),
which brought them to our expert
roundtable, provided an opportunity
to present an in-service to their
advisors, hosted a panel presentation
at the Institute, and presentations to
students in their bridging programs.
• Presented on a ‘Careers in Financial
Services’ panel to 180+ delegates
attending the annual Internationally
Educated Professionals (IEP)
conference in Toronto, as part of our
expanding outreach strategy for this
audience (evolving from attending to
exhibiting to presenting).
Social Media:
• Our videos on Youtube and our
website have been viewed more
than 89,000 times.
• Our followers on Twitter have grown
to 254, organically, as we follow and
tweet more with post-secondary
institutions, community career
centres, other partners, and
potential candidates.
• Our social ad campaigns (targeted
google ads at the point when career
seekers are googling related themes)
are contributing greatly to the increase
in website and jobsite traffic.
Website:
• The number of unique visitors to
our website doubled year over year!
Between August 1, 2014 and July 31,
2015, we had 134,219 unique visitors
to our website (compared to 87,000+
for the same period last year); that’s
11,100+ unique users per month.
• Job site in particular is extremely
popular, with 60,177 unique visitors
this year to date; that’s 5,015 unique
users per month.
• Content on the website is engaging
our visitors as they take our quiz
(8,000) and visit our resume and
networking sections (1950).
Working Together:
• Career Connections leverages
partnerships, inside and outside
of the industry, to the fullest.
• We work closely with industry
employers encouraging participation
in our ambassador program, in our
panels and career fairs, in our annual
roundtables, and in promotion
of the program.
• We form strategic networks with
industry associations, industry and
education councils and career services
organizations to promote careers in
insurance as extensively as possible.
• Career Connections receives regular
confirmation from employers
that many have sourced potential
candidates and/or hired from
participating in our career events.
Project to Refresh and Augment
our Resources
Following project approval at the
May 2014 Executive Committee, we
proceeded with our plan to refresh
and augment our resources. Here is
a status report on our progress:
Continued
Objectives:
• To leverage the increased number
and engagement of youth in the
industry by incorporating youthful
insurance professionals, such as
graduates of the full-time insurance
programs, into our materials. This
would provide for representation of
the echo cohort (under 32) in our
resources and could also serve as
promotion for the college programs
as an entry point to the industry.
• To enable internationally-trained
professionals (ITPs) to ‘see themselves’
as having a place in the industry
through our materials.
Activities:
Information Gathering: Roundtables and
Focus Groups – Completed
From the roundtable discussions that
Career Connections hosts once or
twice a year in key centres like Toronto,
Vancouver, Calgary, Edmonton and
Conestoga, we have clear information
that companies are diversifying
their recruitment strategies and, for
some, looking to us to help with that
outreach. General consensus at these
roundtables confirms that with more
targeted materials that speak to these
potential candidates – with more
specific messaging about transferable
skill sets and key roles in the industry
that are difficult to fill – that employers
would make use of these resources.
These roundtable discussions – with
representatives of the industry’s top
20 insurers – continue to inform and
provide insight to Career Connections’
strategic direction and cultivate strong
relationships with the HR recruiters and
hiring managers.
As part of the project plan, we
conducted a roundtable discussion in
October 2014 with experts who provide
career services to Internationallytrained/ Internationally-educated
professionals (ITPs/IEPs). This was
very informative to the process of
determining how best to provide
information and resources to those
who may have transferable skills into
insurance. This group is very enthusiastic
about the links they can make to
insurance and look forward to having
resources at the ready to share with
their clients.
As well, we conducted four focus
groups in November 2014 with
these key audiences:
a.ITPs: thinking about a career in insurance
b.ITPs: in the industry
c.Youth: new to the industry/recent
grads of college programs
d.Youth: new to the industry/recent grads
of non-insurance specific education.
The focus groups helped us understand
how each of these groups felt about
the opportunities and barriers to a
career in insurance. The insights have
helped inform our messaging going
forward and how we are refreshing and
augmenting our materials.
Creative Development
New and Refreshing of Videos – Completed
We identified 5 new ‘spokespeople’ to
be videotaped and to represent our
new ‘marketing representative’ and
‘actuary’ roles, as well as to represent ‘a
college grad,’ ‘a university grad’ and ‘an
ITP’ talking about what they like about
their careers in insurance. We refreshed
the other 7 roles and the full-length
videos. And we created an additional
video providing three themed answers
to the question “Why choose a career in
insurance?” All are uploaded to Youtube
and our website.
We are quite excited about the new
videos. We anticipate the 4-minute
video featuring ‘a college grad talking
about his career in insurance” will be
appealing to the coordinators of the
full-time insurance programs and have
provided links and connection points
for their program websites. We think
the “Why choose a career in insurance?”
becomes a great asset for twitter and
social media.
Revamping Brochures – Completed
Information gathered in the focus
groups has been informing the
revamping of the high school, postsecondary school and career changer
brochures. Final English brochures
were printed and have been put into
circulation for the Fall calendar of
career fairs. The French post-secondary
brochure – featuring our francophone
‘ambassadors’ – was finalized and
printed in time for the Quebec
university circuit this September. The
addition of a promotional post card
promoting the jobsite is already proving
to be an excellent resource.
Banner Stands – Completed and
in Distribution
New banner stands were created for
most of the local Institutes and Chapters
and are being disseminated as events
roll out across the country.
We look forward to continuing the
evolution of Career Connections
messaging and career resources, as we
continue in our mission:
To improve the understanding of insurance,
illustrate its role in society, and encourage
young adults and career seekers to pursue
one of the many skilled professions available
in the insurance industry.
Since 2003, Career Connections has
taken the lead in promoting awareness
about the rewarding and varied careers
available in insurance. We are confident
that our outreach year over year to
200,000 + people (students, graduates,
career changers, internationally trained
professionals, career advisors, teachers,
and partners) increases the pool of
interested, talented and informed
candidates available to meet the growing
recruitment needs of our industry.
The success of Career Connections’
outreach and employers’ hiring is
reflected in:
Continued
(1) the demographic research studies
that demonstrate significant
increases in youth recruitment since
2007; and HR representatives confirm
that our efforts to promote careers
in insurance are contributing to little
difficulty and less urgency when
recruiting for entry-level roles; and
(2) the growth in the full-time
insurance programs, increasing
from 4 in 2007 to the current 12
college programs across Canada.
Providing a pipeline of graduates
who have chosen to study about
insurance in order to work in
the industry.
The CIP Society National Council
members are:
Leadership Awards Selection
Sub-Committee
Chair:
Chair:
Toronto, ON
Paul Féron, FCIP, CRM
London, ON
Members:
Members:
Giovanna Alvaro, B.Comm, CIP
Montreal, QC
Denis Allard, BAA, FPAA
Montreal, QC
Vicky Collins, FCIP
Mississauga, ON
Carla Blackmore, FCIP, CRM
Toronto, ON
Anne-Marie Deschènes, PAA/CIP, CRM
Montreal, QC
Diane Brickner, CIP, ICD.D
Edmonton, AB
This is a good news story for Career
Connections and for the industry.
Cari Donaldson, CIP
Regina, SK
Philomena Comerford, CIP
Toronto, ON
IN CONCLUSION
Mike Kosturik, FCIP
Toronto, ON
Grant Kimball, CIP
Saint John, NB
Mark MacDonald, B. Comm, FCIP, CRM
Halifax, NS
Ethics Sub-Committee
It is my pleasure to present this report
on behalf of the CIP Society National
Council and Career Connections.
The CIP Society National Council
members and committee members
are proud of the programs and
resources that we deliver and promote
to our members. We are continuously
endeavouring to evolve and enhance
the Society’s relevancy to our members
and the industry at large, as evidenced
by the progress made on several key
initiatives. We should all be proud of
the progress we continue to make as
we work to advance the education,
experience, ethics and excellence of
industry professionals.
Edward Novak, BA (Hons), CIP
Vancouver, BC
Chair:
Miriam Weerasooriya, BBA, FCIP, CRM
Toronto, ON
Greg Thierman, CIP, CFE
Kelowna, BC
Members:
Michael Tinker, BSc, CIP
Toronto, ON
Nadine Austin, FCIP
Toronto, ON
Lee-Ann Vansteenkiste, BA (Hons), CIP
London, ON
Maurice Aude
Toronto, ON
Miriam Weerasooriya, BBA, FCIP, CRM
Toronto, ON
Paul Griffin
Toronto, ON
Gavin Mascarenhas, CIP
Toronto, ON
Marissa Warner
Kitchener, ON
Continued
Rhind Scholarship Sub-Committee
Members:
Mark MacDonald, B. Comm, FCIP, CRM
Halifax, NS
Giovanna Alvaro, B.Comm, CIP
Montreal, QC
Vicky Collins, FCIP
Mississauga, ON
I wish to extend my appreciation
to the members of the council and
committees. As well, I also extend my
thanks to Peter Hohman, MBA, FCIP,
ICD.D, Ted Hellyer, FCIP, CRM, and
Margaret Parent, BA, for their guidance
and support.
Chair, Professionals’ Council
Appendix A
Appendix A – List of Post-Secondary Schools and activities during 2014-2015
Post Secondary Institution
GeneralBusiness
Careers in Careers in Insurance
Career
Career CareerPresentationInsurance Presentation(s) Development
Fair(s)Fair(s) PanelFair Panel(s)Activities*
Western Canada
BCIT
• •
•
Bow Valley College
•
Grant MacEwan University
•
Saskatchewan Polytechnic
•
Simon Fraser Univeristy - including Beedie School of Business
•
Southern Alberta Institute of Technology
•
Thompson Rivers University
•
University of Alberta
• • •
University of British Columbia - Okanagan
•
University of British Columbia - including Sauder School of Business•
•
University of Calgary - including Haskayne School of Business
•
•
•
•
University of the Fraser Valley
•
University of Lethbridge
•
University of Northern British Columbia
•
University of Regina
•
University of Saskatchewan
•
University of Victoria - including Gustavson School of Business •
University of Winnipeg
•
Ontario
Algonquin College
•
Brock University •
•
Carleton University
•
•
Contestoga College
•
•
Fanshawe College
•
•
•
•
McMaster University
• •
•
Mohawk College
•
•
•
Queen's University
•
Redeemer University
•
Ryerson University - including Ted Rogers School of Management •
•
Seneca College
•
St. Clair College
•
University of Guelph
• •
University of Ottawa
•
University of Toronto - including Rotman School of Management • • •
•
University of Toronto At Scarborough
•
University of Waterloo
•
University of Western Ontario
•
Univeristy of Windsor
•
Wilfrid Laurier University
•
•
•
•
York University – including Schulich School of Business• • •
Québec
Concordia University – John Molson School of Business• • •
HEC• • •
McGill University -including Desautels School of Management • • •
Université Laval
•
Université de Québec a Montréal • •
Eastern Canada
College of the North Atlantic
•
Dalhousie University
••
•
•
•
Memorial University
•
Mount St. Vincent University
•
New Brunswick Community College
•
St. Mary’s University
•
Université de Moncton
•
University of New Brunswick
•
• Bold denotes a college or university program with a CIP focused insurance and risk management program or Canadian Insurance Chair.
*(eg. Job Search Workshops, 1:1, Resume Reviews, Mock Interviews, Networking Events)
Appendix B
Web Stats and Social Media Outcomes during 2014-2015
Google Analytics:
2012-2013
2013-2014
2014-2015
Website Unique Visitors/yr
37,000
87,000
134,200
Website Unique Users/mth
4,500
9,000
11,100
Job site Unique Visitors/yr
-
44,000
60,000
Job site Unique Users/mth
-
3,600
5,000
11,000
11,000
8,000
-
1,800
1,950
1,500
-
1,789
48
-
254
22,000
53,000
89,000
Quiz
Resume and networking resources
Social Media (accumulates over time):
Facebook
Twitter
Youtube
Appendix C
Summary of 2014-2015 Activities by type by Institute/Chapter (August 1, 2014 to July 31, 2015)
Insitutes
# of Amb
# of
# of Post
# of
# of
Ambassadors
Total
participating
Class
# of
Secondary Secondary Career Changer Participants
Trained
(as of 07/15) in min. 1 event Presentations Schools Activities Activities
Activities
all events
British Columbia
6
35
22
34
13
5
9
1
18,327
Northern Alberta
7
29
20
14
8
5
5
5
20,301
Southern Alberta
10
38
21
20
11
3
10
5
15,889
Saskatchewan
-
3
2
3
1
1
4
-
6,890
Manitoba
IADQ
-
3
1
4
3
1
2
-
5,772
-
12
6
-
-
-
7
-
7,225
Nova Scotia
3
Newfoundland & Labrador
-
6
4
2
2
-
4
-
2,862
6
3
1
1
-
2
-
2,820
-
-
-
New Brunswick
-
4
4
-
-
-
-
-
-
7
3
-
4
-
3,430
Regional Summary
26
13683 85
42
15
4711
83,516
IIO Chapters
# of Amb
# of
Ambassadors
Total
participating
Class
# of
Secondary
Trained
(as of 07/15) in min. 1 event Presentations Schools Activities
# of Post
# of
Secondary Career Changer
Activities
Activities
# of
Participants
all events
Southwestern
3 18
10
14 71
9
-
4,735
Conestoga
2
23
13
14
3
2
8
3
5,057
Cambrian Shield
-
5
2
3
2
-
-
-
Hamilton/Niagara
Toronto
43
-
15
13
33
10
1
9
-
6,516
25
90
61
88
39
12
19
6
94,538
5
4
-
-
-
6
-
6
-
Kawartha / Durham
6
17
10
Ottawa
1
24
12
16
117
8,830
Regional Summary
37
192
121
173
71
16
51
9
119,836
NATIONAL TOTAL
63
328
204
258
113
31
98
20
203,352
Treasurer’s Report
This report is the formal method of
accepting and approving the audited
financial statements for 2014-2015
prepared by BDO Canada LLP, Chartered
Accountants. The reports have been
examined by the Finance Committee
and subsequently approved by the
Board of Governors for presentation
to this meeting.
The Insurance Institute finished its fiscal
year with a good result turning in an
operating surplus in each of its three
divisions on solid revenues and excellent
expense control by management. Under
the guidance of the Institute’s investment
firm Foyston, Gordon & Payne Inc. and
oversight by the Finance Committee,
the Institute’s investments posted riskappropriate gains during a year that
experienced significant market volatility.
Despite a challenging year for industry
employers and employees, Institute
membership slipped slightly by
only 0.5% to finish the year at 39,097
members, buoyed by a continued focus
on membership renewals and strong
local institute initiatives. CIP Society
membership increased by a modest
0.6% to reach another new high of
17,515 members.
would like to record our thanks to
employers for their ongoing support
of the Institutes through their voluntary
subscriptions, permitting their staff
to participate as resources to the
Institute and as volunteers, and for
the continuing encouragement they
provide to motivate their employees
to complete their professional
qualifications.
The audited financial statements are
self-explanatory and show that our
reserves and operating positions are
strong, and I move for their acceptance
and approval at this time.
J.R. (Bob) Tisdale, MBA, FCIP, CRM, ICD.D
Deputy Chair, Board of Governors
Independent Auditor’s Report
To the Members of
The Insurance Institute of Canada/
L’Institut d’Assurance du Canada
We have audited the accompanying
financial statements of the The Insurance
Institute of Canada/L'Institut d'Assurance
du Canada which comprise the balance
sheet at July 31, 2015 and the statements
of the Special Projects Reserve Fund,
Funds Invested in Capital Assets,
Contingency Reserve Fund, General
Operations Fund, Career Connections
Fund, Professionals' Society Fund, Revenue
and Expenditures ‑ General Operations,
Revenue and Expenditures ‑ Career
Connections, Revenue and Expenditures
‑ Professionals' Society and cash flows for
the year then ended and a summary of
significant accounting policies and other
explanatory information.
Management's Responsibility for
the Financial Statements
Management is responsible for the
preparation and fair presentation of
these financial statements in accordance
with Canadian accounting standards
for not‑for‑profit organizations, and for
such internal control as management
determines is necessary to enable the
preparation of financial statements that
are free from material misstatement,
whether due to fraud or error.
Auditor’s Responsibility
Our responsibility is to express an
opinion on these financial statements
based on our audit. We conducted
our audit in accordance with Canadian
generally accepted auditing standards.
Those standards require that we
comply with ethical requirements and
plan and perform the audit to obtain
reasonable assurance about whether
the financial statements are free from
material misstatement.
An audit involves performing procedures
to obtain audit evidence about the
amounts and disclosures in the financial
statements. The procedures selected
depend on the auditor's judgment,
including the assessment of the risks of
material misstatement of the financial
statements, whether due to fraud or error.
In making those risk assessments, the
auditor considers internal control relevant
to the entity's preparation and fair
presentation of the financial statements
in order to design audit procedures that
are appropriate in the circumstances,
but not for the purpose of expressing
an opinion on the effectiveness of the
entity's internal control. An audit also
includes evaluating the appropriateness
of accounting policies used and the
reasonableness of accounting estimates
made by management, as well as
evaluating the overall presentation of
the financial statements.
We believe that the audit evidence we
have obtained is sufficient and appropriate
to provide a basis for our audit opinion.
Opinion
In our opinion, the financial statements
present fairly, in all material respects,
the financial position of the Institute
as at July 31, 2015 and the results of
its operations and cash flows for the
year then ended in accordance with
Canadian accounting standards for
not‑for‑profit organizations.
Chartered Professional Accountants,
Licensed Public Accountants
September 16, 2015
Balance Sheet
July 31 2015 2014
Assets
Current
Cash
$1,735,054
$1,372,642
Accounts receivable (p.47, Note 3)
793,323854,594 Instructional materials
151,771208,527
Prepaid expenses
154,644175,956
2,834,792
2,611,719
Pension fund (p.50, Note 9)
356,100
437,400
Capital assets (p.48, Note 4)
1,116,780
944,335
Long term investments (p.48, Note 5)
14,118,866
12,884,751
$18,426,538
$16,878,205
Liabilities and Fund Balances
Current
Accounts payable (p.48, Note 6)
$1,975,203
$1,582,028
Deferred revenue (p.49, Note 7)
3,170,316
3,190,343
Award Funds
Insurance Institute of Canada (p.49, Note 8)
25,825
27,650
Local Institutes (p.49, Note 8)
24,900
23,491
5,196,244
4,823,512
Fund balances (p.51, Note 10)
Special Projects Reserve Fund
4,564,2903,996,872
Funds Invested in Capital Assets
1,116,780944,335
Contingency Reserve Fund
3,373,9933,217,127
Pension Reserve Fund 700,000700,000
Operating Funds
General Operations Fund
1,689,1701,562,293
Career Connections Fund
682,846712,917
Professionals' Society Fund
1,103,215921,149
13,230,294
12,054,693
$18,426,538
$16,878,205
Approved on behalf of the Board of Governors:
T. Neil Morrison, BA (Hons.)
Chair J. R. (Bob) Tisdale, MBA, FCIP, CRM, ICD.D
Deputy Chair
The accompanying notes are an integral part of these financial statements.
Statement of Special Projects Reserve Fund
For the year ended July 31
20152014
Balance, beginning of year
$3,996,872
$4,562,826
Transfer from General Operations 1,673,040
475,362
Transfer from Career Connections
377,738
168,967
Transfer from Professionals' Society
19,909
41,010
Transfer to Funds Invested in Capital Assets (563,335)
(503,769)
Investment Income
158,292
232,451
5,662,516
4,976,847
Expenditures
(1,098,226)
(979,975)
Balance, end of year
$4,564,290
$3,996,872
Statement of Funds Invested in Capital Assets
20152014
Balance, beginning of year $944,335
$698,236
Transfer from General Operations 5,730
19,783
Transfer from Special Projects Reserve
563,335
503,769
Amortization for the year
(396,620)
(277,453)
$1,116,780
$
944,335
Statement of Contingency Reserve Fund
2015 2014
$3,217,127
$2,939,137
Investment income
156,866
277,990
$3,373,993
$3,217,127
Statement of General Operations Fund
20152014
Balance, beginning of year as previously stated
$2,887,504
$1,391,053
Accounting policy change (p.47, Note 2) (1,325,211)
(807,011)
Balance, beginning of year as restated
1,562,293
584,042
Transfer to Special Projects Reserve (1,673,040)
(475,362)
Transfer to Funds Invested in Capital Assets
(5,730)
(19,783)
Transfer from Provincial Institutes
684,245
504,852
Pension remeasurements and other items
(81,300)
(518,200)
Excess of revenue over expenditures for the year 1,202,702 1,486,744
$1,689,170
$1,562,293
Statement of Career Connections Fund
20152014
Balance, beginning of year $712,917
$709,682
Transfer to Special Projects Reserve
(377,738)
(168,967)
Excess of revenue over expenditures for the year
347,667
172,202
$682,846
$712,917
Statement of Professionals’ Society Fund
20152014
$921,149
$781,907
Transfer to Special Projects Reserve
(19,909)
(41,010)
Transfer from Provincial Institutes
83,698
82,244
118,277
98,008
$1,103,215
$921,149
Statement of Revenue and Expenditures
– General Operations
2015 2014
Revenue
Agents licensing
$487,353
$386,990
Tuition
2,106,6511,945,084
Examination fees 3,278,3493,037,731
Fellowship program
388,691394,092
National subscribers 1,734,0691,817,431
Text fees 3,242,4963,012,088
11,237,609
10,593,416
Expenditures
Agents licensing
51,816
53,319
Bank and credit card charges
206,976172,978
Bursaries and prizes
88,10375,577
Business development
420,092370,968
Equipment leasing, maintenance and support
89,00067,049
Examination expenses
231,852227,418
Fellowship program
116,779149,762
Grants to provincial institutes
369,075467,897
Insurance 43,77949,530
Office and telephone
109,943110,096
Postage 193,433170,305
Printing, stationery 314,790340,921
Professional fees
129,67856,538
Rent and taxes
668,000
729,756
Salaries and benefits 6,188,842 5,789,384
Technology 403,239352,831
Translation office
7,2175,113
Travel 504,497507,289
Tutors and authors
65,30455,833
10,202,415
9,752,564
1,035,194
840,852
Investment income, net
167,508
$1,202,702
645,892
$1,486,744
– Career Connections
20152014
Revenue
Job site
$36,709
$19,583
National subscribers969,592
842,767
1,006,301 862,350
Expenditures
High school program10,70925,616
Marketing and advertising139,117
178,575
Postage16,865
28,561
Printing, stationery26,888
29,166
Salaries and benefits475,000
470,000
668,579 731,918
Excess of revenue over expenditures from operations
337,722
130,432
9,945
41,770
$347,667
$172,202
– Professionals’ Society
20152014
Revenue
Economic benefits
$7,486
$7,607
Educational programs
13,032
8,488
Memberships1,632,3831,614,988
1,652,9011,631,083
Expenditures
Council expenses
9,721
8,987
Economic benefits
170,766175,051
72,08589,900
Marketing and advertising
496,710524,467
Membership 26,61630,351
Postage 43,87137,501
Printing, stationery
2,7052,840
Salaries and benefits
725,000710,000
1,547,474
1,579,097
Excess of revenue over expenditures from operations
105,427
51,986
12,850
46,022
$118,277
$98,008
Statements of Cash Flows
20152014
Cash was provided by (used in)
Operating activities
‑ General operations
$1,202,702
$1,486,744
- Career Connections
347,667172,202
- Professionals' Society
118,27798,008
- Contingency Reserve Fund
156,866277,990
- Special Projects Reserve Fund
158,292232,451
Adjustments to reconcile excess of revenue
over expenditures for the year to cash from operations
Pension expense 805,920
860,000
Transferred from Provincial Institutes
767,943587,096
Unrealized investment gain
(137,695)(899,369)
Changes in non‑cash working capital balances
Accounts receivable 61,271157,649
Instructional materials 56,75626,909
Prepaid expenses 21,31212,132
Accounts payable 393,175295,670
Deferred revenue (20,027)(1,031)
Award funds
‑ Insurance Institute of Canada
(1,825)
(621)
‑ Local Institutes 1,409
1,330
3,932,043
3,307,160
Investing activities
Withdrawals (purchases) of long term investments
(700,000)
500,000
Re-investment of long-term investment income
(396,420)(377,730)
Purchase of capital assets
(569,065)(523,552)
Special Project Fund expenditures (1,098,226)
(979,975)
(2,763,711)
(1,381,257)
Financing activities
Employer contribution to the Pension Plan
Increase in cash during the year
(805,920)
(1,104,583)
362,412821,320
Cash, beginning of year 1,372,642
551,322
Cash, end of year
$1,735,054
$1,372,642
Notes to Financial Statements
July 31, 2015
1. Significant Accounting Policies
Purpose of Institute
The Institute is a non‑profit organization incorporated under the laws of Canada. The
Institute is dedicated to providing educational courses and resources to the insurance
community. The Institute works in conjunction with the Provincial Institutes to
support their delivery of educational programs through the development of a uniform
standard of insurance education.
The Institute is a non‑profit organization and, as such, is exempt from income tax.
Basis of Accounting
The Institute follows the deferral method of accounting. Revenues and expenses
are recorded on the accrual basis, whereby they are reflected in the accounts in the
period in which they have been earned and incurred, respectively, whether or not
such transactions have been finally settled by the receipt or payment of money.
Revenue Recognition
Membership fee revenue is recognized over the term of the membership period.
Agents licensing, tuition, and examination fees are recognized upon completion
of the course or event. National subscribers revenue is recognized over the term of
the annual subscription. Fellowship program revenue is recognized as the service is
provided. Other revenues are recognized upon provision of the goods or service.
Instructional Materials
Instructional materials are stated at the lower of cost and net realizable value. Cost is
generally determined on a first‑in, first‑out basis.
Capital Assets
Capital assets are recorded at cost less accumulated amortization. Amortization based
on the estimated useful life of the asset is charged directly to Funds Invested in Capital
Assets from the date the asset is put in use as follows:
Computer equipment and software‑ 4 years straight line basis
Leasehold improvements‑ 5 years straight line basis
Office equipment‑ 4 years straight line basis
Long term investments consist of term deposits and bond and equity funds which are
capable of reasonably prompt liquidation but are being held long term and are stated
at market value. Investment income includes unrealized gains or losses for investments
held at the balance sheet date.
Long Term Investments
Transfers to/from Provincial
Institutes
The surplus accounts of Provincial Institutes are generally maintained at amounts
agreed upon with The Insurance Institute of Canada. Balances in excess of the agreed
amounts become payable to The Insurance Institute of Canada with the exception of
additional agreed amounts appropriated to reserve accounts. Any operating deficits
are potentially recoverable from The Insurance Institute of Canada subject to review
and approval by the Executive Committee in accordance with the Provincial and/or
Local Institute Financing Guidelines.
July 31, 2015
1. Significant Accounting Policies (continued)
Deferred Revenue
Deferred revenue results from the following:
(a) National subscribers revenue recognized on a calendar year basis;
(b) The receipt of distance learning course registration fees for programs administered
after the year end, net of related expenses incurred before year end.
(c) The receipt of Professionals' Society membership fees relating to membership for
the following year.
(d) Other amounts received in advance of the revenue being earned.
Use of Estimates
The preparation of financial statements in accordance with Canadian accounting
standards for not‑for‑profit organizations requires management to make estimates
that affect the reported amounts of assets and liabilities at that date of the financial
statements, and the reported amounts of revenues and expenses during the reporting
period. Actual results could differ from management's best estimates as additional
information becomes available in the future.
Employee Future Benefits
The Institute operates a defined benefit pension plan, available to certain
employees, whose funds are administered independently of the Institute's finances.
Funding is effected in accordance with independent actuarial advice. The Institute
recognizes a liability and an expense for its defined benefit plan in the period in
which employees render services in return for the benefits. The accrued benefit
obligation is determined using the actuarial valuation for funding purposes based on
management's best estimates and other factors. The current service costs and finance
costs are included in income for the period, while remeasurements and other items
are charged directly to net assets as they occur.
The Institute also operates a defined contribution pension plan for certain employees.
The Institute's pension costs are charged to operations as contributions are due.
Contributions are a defined amount based upon a set percentage of salary.
Foreign currency accounts are translated into Canadian dollars as follows:
Foreign Currency Translation
At the transaction date, each asset, liability, revenue and expense is translated into
Canadian dollars by the use of the exchange rate in effect at that date. At the year end
date, monetary assets and liabilities are translated into Canadian dollars by using the
exchange rate in effect at that date. The resulting foreign exchange gains and losses
are included in income in the current period.
July 31, 2015
1. Significant Accounting Policies (continued)
Financial Instruments
Financial Instruments are recorded at fair value when acquired or issued. In subsequent
periods, term deposits and bond and equity funds are reported at fair value, with any
unrealized gains and losses reported in income. All other financial instruments are
reported at cost or amortized cost less impairment, if applicable. Financial assets are
tested for impairment when changes in circumstances indicate the asset could be
impaired. Transaction costs on the acquisition, sale or issue of financial instruments
are expensed for those items remeasured at fair value at each balance sheet date and
charged to the financial instrument for those measured at amortized cost.
Allocation of Expenses
The Institute incurs salaries and benefits expenses and general and administrative
support expenses that are common to the administration of the Institute and to
each program that it operates. Salaries and benefits are allocated based on Executive
Committee approval which approximates the percentage of time spent on that
program. General and administrative support expenses are allocated proportionately
on the basis of the total costs of the programs.
2. Change in Accounting for Employee Future Benefits
Effective August 1, 2014, The Institute has adopted the new CPA Canada accounting standard Section 3463 Reporting
Employee Future Benefits by Not‑for‑Profit Organizations. This section requires the immediate recognition approach to be
used when accounting for employee future benefits for defined benefit plans. The Institute previously had used the deferral
and amortization approach. This change in accounting policy has been made in accordance with the transitional provisions
of the standard, accounted for retrospectively and the comparative statements for the prior year have been restated.
This change in accounting policy had the following effect on the financial statements:
Decrease in General Operations Fund, August 1, 2013
Decrease in pension fund, August 1, 2013
$
$
Decrease in General Operations Fund, August 1, 2014
Decrease in pension fund, August 1, 2014
$ 1,325,211
$ 1,325,211
3. Accounts Receivable
807,011
807,011
2015
2014
Trade$270,205 $276,500
Provincial Institutes
523,118 578,094
$793,323 $854,594
July 31, 2015
4. Capital Assets
2015 Accumulated Cost Amortization 2014
Accumulated
Cost Amortization
Computer equipment
and software
$ 4,359,569
$3,252,159 $3,796,234 $2,860,208
Leasehold improvements 1,234,1711,229,014 1,228,4411,228,441
Office equipment
298,206293,993 298,206 289,897
5,891,9464,775,166 5,322,8814,378,546
Cost less accumulated
amortization
$1,116,780
$944,335
5. Long Term Investments
2015
2014
Marketable securities, beginning of year
$12,884,751
$12,107,652
Withdrawals (withdrawals)
700,000 (500,000)
Investment income, net of investment fees
396,420 377,730
Adjustment to market value, as at July 31
137,695 899,369
Marketable securities, end of year
$14,118,866
$12,884,751
6. Accounts Payable
2015
2014
Trade
$1,524,455 $1,381,902
Provincial Institutes
450,748 200,126
$1,975,203 $1,582,028
July 31, 2015
7. Deferred Revenue
2015
2014
National subscribers‑ Academic Program
$738,893 $757,067
‑ Career Connections
406,297 346,483
Course registration fees
588,617 596,989
CIP Society membership fees 1,436,509 1,489,804
$3,170,316 $3,190,343
8. Award Funds
Insurance Institute of Canada
The purpose of the James Richardson Memorial Prize Fund
and the Daphne Mullaly Award Fund are to provide annual
awards in education programs.
2015
2014
$27,650$28,271
Investment income
375 1,579
28,025 29,850
Disbursements
2,200 2,200
$25,825$27,650
Local Institutes
The purpose of the Shyback Award Fund is to provide awards
to the associate graduates with the highest marks and other
deserving students in Central Alberta.
2015
2014
$23,491$22,161
Investment income
1,409 1,330
$24,900$23,491
July 31, 2015
9. Employee Future Benefits
Pension Fund
2015 2014
Fair value of plan assets
$12,346,900 $10,926,300
Less: Accrued benefit obligation (11,990,800) (10,488,900)
Funded status and pension fund
$356,100$437,400
The Institute has a contributory defined benefit pension plan which covers substantially all its employees hired before
July 18, 2013. A projection of the most recent actuarial valuation, completed as at December 31, 2013, based on the most
updated assumptions as recommended by the actuary, indicated a pension surplus of $356,100 (2014 ‑ $437,400).
The rates assumed in calculations for the plan are a discount rate of 5.25% (2014 ‑ 5.25%), an expected rate of return on plan
assets of 5.75% (2014 ‑ 5.75%) and a rate of compensation increase of 3.75% (2014 ‑ 3.75%) per year. The defined benefit
plan's cost expensed for the year totalled $805,920 (2014 ‑ $860,000) and the plan participants' contributions for the year
totaled $373,108 (2013 ‑ $363,152). Benefits paid during the year totalled $21,052 (2014 ‑ $201,037).
Plan assets consist of:
Asset category
Equity funds
Fixed income funds
Percentage of plan assets
2015
2014
56.3 %
43.7
59.1 %
40.9
Effective July 18, 2013, the defined benefit pension plan was closed to Senior members hired and to all other employees
hired on or after January 1, 2014 and was replaced by a defined contribution pension plan as a condition of employment.
The Institute maintains a defined contribution pension plan for employees hired beginning January 1, 2014 and Senior
members hired beginning July 18, 2013, matching the employee contributions up to a maximum of 9% of pensionable
earnings. The defined contribution plan's cost expensed for the year totalled $85,351 (2014 ‑ $3,682).
July 31, 2015
10. Fund Balances
The Institute's policies relating to the fund balances are as follows:
The Institute has determined that it requires five categories of funds.
The Special Projects Reserve Fund is maintained to provide for designated projects. Contributions initially placed in the
Operating Funds will be transferred to the Special Projects Reserve Fund as required to meet financial costs of special projects
approved by the Executive Committee or Board.
The Funds Invested in Capital Assets are internally restricted amounts that represent the net investment in capital assets.
The Contingency Reserve Fund is to be maintained at a level no less than $1,600,000 and no greater than $2,600,000 plus
investment income earned. The reserve is maintained to fund six to nine months of the basic infrastructure costs of the
Institute. The balance to be maintained in the fund will be revisited every three to five years to ensure adjustment of the
minimum and maximum amounts as required.
The Pension Reserve Fund is maintained to provide for pension plan funding deficits.
The Operating Funds are comprised of the General Operations Fund, Career Connections Fund and Professionals' Society
Fund. They are maintained to provide for ongoing operations, as required, and to fund special projects.
11.Commitments
(a)Leases
The Institute has leased premises in Toronto at an annual base rental for the next five years and thereafter as follows:
2016
$
620,500
2017
616,000
2018
650,000
2019
637,000
202053,000
(b) Demand Operating Loan
$
2,576,500
The Institute has a revolving demand operating loan available in the amount of $500,000 bearing interest at prime
plus 0.25%. A security agreement is to be provided in the event that The Insurance Institute of Canada's long term
investments fall below $500,000.
July 31, 2015
12. Financial Instrument Risk
Interest rate risk
Interest rate risk is the risk that the fair value or future cash flows of a financial instrument will fluctuate because of changes
in market interest rates. The Institute is exposed to interest rate risk arising from the possibility that changes in interest rates
will affect the value of fixed income denominated long term investments. The Institute manages its investments based on its
cash flow needs and with a view to optimize its investment income.
Other Price Risk
Other price risk is the risk that the value of financial instruments will fluctuate as a result of changes in market prices,
other than those arising from interest rate risk or currency risk, whether those changes are caused by factors specific to
the individual financial instrument or its issuer, or factors affecting all similar financial instruments traded in a market. The
Institute manages market risk by diversifying its investments.
Foreign currency risk
Foreign currency risk is the risk that the fair value or future cash flows of a financial instrument will fluctuate because of
changes in foreign exchange rates. The Institute has the Canadian equivalent of $2,143,249 (2014 ‑ $1,788,169) in foreign
equities investments denominated in US dollars.
The risks have not changed from the prior year.
13. Comparative Figures
Certain comparative figures have been reclassified to conform to the current year's method of presentation.
Schedule of Consolidated Operating Activities
20152014
Revenue
Agents licensing
$487,353
$386,990
Job site
36,70919,583
Tuition2,106,6511,945,084
Economic benefits
7,4867,607
13,0328,488
Examination fees 3,278,3493,037,731
Fellowship program
388,691394,092
Memberships1,632,3831,614,988
National subscribers 2,703,6612,660,198
Text fees 3,242,496
3,012,088
13,896,811
13,086,849
Expenditures
Agents licensing 51,816
53,319
Bank and credit card charges
206,976172,978
Bursaries and prizes
88,10375,577
Business development
420,092370,968
Council expenses
9,721
8,987
Economic benefits
170,766175,051
72,08589,900
Equipment leasing, maintenance and support
89,000
67,049
Examination expenses
231,852
227,418
Fellowship program
116,779
149,762
Grants to provincial institutes
369,075467,897
High school program
10,70925,616
Insurance 43,77949,530
Marketing and advertising
635,827703,042
Membership 26,61630,351
Office maintenance and renovation
109,943110,096
Postage 254,169236,367
Printing, stationery 344,383
372,927
Professional fees
129,67856,538
Rent and taxes
668,000729,756
Salaries and benefits 7,388,8426,969,384
Technology 403,239
352,831
Translation office
7,2175,113
Travel 504,497507,289
Tutors and authors
65,304
55,833
12,418,468
12,063,579
1,478,343
1,023,270
190,303
733,684
$1,668,646
$ 1,756,954
Regional Reports
2014 – 2015
Western Region representing the Western institutes:
The Insurance Institute of British Columbia
The Insurance Institute of Saskatchewan
Ontario Region representing Ontario and its Chapters:
Cambrian Shield Chapter
Conestoga Chapter
Ottawa Chapter
Quebec Region representing:
IADQ (région de l’est)
IADQ (région de l’ouest)
Atlantic Region representing the Atlantic institutes:
Insurance Institute of New Brunswick
The Insurance Institute of Newfoundland & Labrador
Insurance Institute of Nova Scotia
The Insurance Institute of Prince Edward Island
Glenda Ouellette, BA, MBA, FCIP
Regional Vice-Chair, Western Provinces
Introduction
Membership (See figure A)
The 2014/15 year has brought some
positive growth trends in membership,
events and seminars below are some of
the highlights for the Western Institutes.
Overall membership in the Western
Institutes increased 1.1% over prior
period, a record year for membership.
IIBC, IIS and IIM experienced the largest
increase. IIBC, IIS and IIM had a record
year for membership, continued
requirement of membership on all
seminars and licensing products helped
achieve the growth.
• Membership increasing from
the prior year
• Seminar programs expanded
in most Western Institutes
• Highly successful events with
record attendance
• Increased focus on licensing
products
Programming for the next year will
continue to target the underrepresented
groups of independent brokers, as well
Membership (Figure A)
As at
May 31, 2015
As at May 31, 2014
#
Variance
%
Variance
Institute
IIBC 46314539 92 2.0%
IISA 25532545 8 0.3%
IINA 21602189-29 -1.3%
IIS
10671031 36 3.5%
IIM 11101092 18 1.6%
Total11,52111,396 125
1.1%
CIP Program (Figure B)
Institute
Current Year
Prior Year
% Target
2014/2015
2013/2014
Target
Variance
ClassesStudentsClasses
Students ClassesStudents ClassesStudents
IIBC
651078 731138 701088
IISA
47599 44628 43595 9% 1%
IINA
36532 33535 38532 -5% 0%
IIS
35360 28378 34307 6% 17%
IIM
Total
-7% .09%
24277 23266 22275 9%.07%
2072,846 2002,944 2072,797
0% 1.7%
as those outside the larger metropolitan
areas. The largest opportunity for growth
in membership remains with the broker
force across the Western Provinces.
CIP Program (See figure B)
Overall the Western Institutes exceeded
target by 1.7%. The Saskatchewan
Institute achieved the largest variance
over target due to the following strategies
undertaken: implementation of company
bill payment process with SGI, a new
orientation seminar given by IISK to all
new employees highlighting the CIP
courses as part of the delivery, and the
offering of more virtual and combined
classes to reach out to rural students.
The Insurance Institutes of Manitoba
and Southern Alberta exceeded their
targets for both number of classes and
students. Northern Alberta reached
target for CIP students due to a number
of strategies including company visits
and in house registration booths. IIBC
also held company visits and in house
registration booths at ICBC. There is
continued support from ICBC with an
overall growth of 20% from the insurer.
The plan is to market to licensing
students and other underrepresented
markets to increase CIP uptake.
Our Institutes continue to expand
delivery methods for the program,
using web-based, “weekend warrior”,
“fast track” compressed and localized
in-house employer formats. Most of
the Institutes set up registration tables
at the major employers to provide
assistance for potential students to
register at the start of each semester.
Institutes are also focusing on instructor
recruitment and development and
continue involvement in the new
Continued
Instructor Certification program. This
is complemented with direct student
development by way of examination
tips seminars.
Events and Seminars (Figure C)
Institute
Academic seminars
CIP Society seminars
Events
Events and Seminars (See figure C)
IIBC13 10
The number of events and seminars
continued its historic strength in 2014/15
for the Western Institutes exceeding
both prior year and targets for
most institutes.
IINA
1647
IISA
2633
IIS
2254
IIM
331
Total
802524
Seminar Attendance (See figure D)
Overall the seminar program had
excellent results surpassing last year’s
attendees and in particular the academic
seminars surpassed last year’s total by 6%.
British Columbia saw an average of 35
seminar participants for their seminars
using popular topics such as Earthquake,
Course of Construction, and Reefer
madness. Southern Alberta experienced
similarly strong results with seminars,
held in Calgary, Red Deer and Lethbridge,
bringing the topics to participants who
may not normally attend in Calgary.
Manitoba experienced success with a
strong variety of topics including one
very popular seminar on condominium
insurance. IISK experienced significant
increased seminar attendance as a
result of monthly SGI 101 Insurance
New Employee Essentials seminars
as well as a popular condominium
insurance seminar.
In BC, the GIE licensing program
continues to be offered in Vancouver,
New Westminster, Victoria and Nanaimo
as well as through a home study program.
This year, they also introduced a week
long fast track course that has resulted
in 21 registrants. The Insurance Institute
of Saskatchewan, also expanded their
licensing program and offered a virtual
class for their new restricted automobile
course to complement their existing
licensing courses.
The Alberta Institutes were also busy
this year addressing the new licensing
9
Seminar Attendance (Figure D)
Institute
Academic
CIP Society
Total
IIBC 429380
35
19
IINA 29666 362
18
IIS 44831 479
18
IIM 11659 175
29
Total1,811 571
23
2,382
•
Northern Alberta this year chose to
support an inner city lunch program.
•
Manitoba jointly hosted a Curling
Fun spiel with the Blue Goose
International (Manitoba Pond).
•
CIP Society Golf tournaments held
in British Columbia Northern Alberta
and Saskatchewan all were very
successful fun events.
•
IIBC also hosted networking cocktail
events in Victoria, Nanaimo and
Kelowna. IIBC also held two wine
tasting events and they were sold
out in one week with 52 attendees.
•
In British Columbia they held a 6th
annual Battle of the Insurance Bands.
They raised over $5,000 for local
charities. The event was sold out
and attendance was up by 20%.
IISA held their second networking
event in Lethbridge “Dueling Pianos”
which was a popular event.
•
Saskatchewan held their CIP Society
Golf tournament even amidst a
flood in Regina.
Northern Alberta and Southern Alberta
held successful Battle of the Insurance
Bands raising money for charity.
There are some exciting events planned
in the next fiscal year to carry on the
great tradition of engaging members in
Event Attendance (See figure E)
Participation at Institute events was
strong again in the 2014/2015 fiscal with
an increase of 16% over prior period.
Some of key events from around the
west included:
•
809
IISA 52235 557
exams provided by the Insurance
Council, amendments were required to
our study kits and they were developed
to address these changes. Northern
Alberta and Southern Alberta offered
licensing courses for level one and two
brokers and agents.
•
Average/Seminar
Continued
•
Promoting the institute programs
to CAIB graduates, with some
institutes sending custom CAIB
grads a congratulatory letter, a CIP
syllabus and a credit transfer form.
•
Attendance at broker conventions
in Manitoba and Saskatchewan by
Institute managers and council.
•
In BC, continued Transit advertising
and at the Vancouver Airport,
along with advertisements in
various periodicals.
•
The Alberta Institutes have some
funds set aside to launch a marketing
campaign that includes a consumer
awareness campaign. A new venture
for both Institutes and they are looking
forward to seeing positive results
from the advertising.
Event Attendance (Figure E)
InstituteAttendance
IIBC899
IISA377
IINA508
IIS
58
IIM66
Total1,908
Convocation (Figure F)
Institute
AttendanceGIE
CIP
FCIP
Total
IIBC
534 7 12724 158
IISA
262 6
IINA
2253 49 7 59
IIS
IIM
Total
6020 86
850 17 5 22
18311
22 4 37
1,28927 275 60 362
the community together for some fun
and conversations. Including a new event
in BC a beer and dinner networking
theme scheduled for the fall.
Convocation Attendance (See figure F)
The total number of FCIP and GIE
graduates for convocations in the
Western Institutes was up over prior
year but CIP graduates were down
from prior year. Attendance was
slightly behind last year due to
less graduates overall.
This past year IISA held their popular
Mimosa Reception & Industry Trade
Show that was well received again.
Saskatchewan council president and
manager hand delivered certificates
to those individuals not in attendance
at the convocation taking the time to
recognize graduates that could not
attend the convocation. In Manitoba,
the convocation luncheon, had a
powerpoint presentation which
featured stories, quotes and inspirations
from the graduation class.
CIP Society
As reported earlier, many of the
industry events profile the CIP Society
and the value it provides to our
institute members. This includes
the CIP Society golf tournaments
that take place in most of the western
Institutes, expansion of the Battle
of the Band events, and the wine
tasting events in Vancouver.
Promotion of the CIP Society remains at
the forefront for the Western Institutes.
Some highlights from the past year
include:
•
Full page graduate ad and licensing
ad in the Broker Magazine, other
industry publications, and/or
local newspapers
•
Sponsoring industry events
Career Connections
As in prior years, the Western Institutes
continue to expand the ambassador
program with attendance at a number
of career fairs and school presentations.
These continue to be supplemented
with programs such as:
•
Feed the Minds of Youth annual events
•
Recognition events for our
ambassadors and volunteers
Other
Our Western Institutes have been
impacted or see opportunities to
expand delivery of our programming
as a result of:
•
Ongoing licensing changes in the
various western provinces has
provided new opportunities for some
institutes. In Alberta newly developed
licensing classes and curriculum were
provided to the membership. Strong
results have been reported from
students attending these classes,
Manitoba also was given approval by
the council for expanded use of the
CIP/GIE materials in the various
licensing levels.
Continued
•
New Insurance college program
utilizing CIP materials in Manitoba
to start fall 2015 at Red River college.
•
Also a new college program starting
in Calgary through Bow Valley
commencing fall 2016.
•
The Alberta Institutes have been
impacted by downsizing and
consolidation of some insurers
and Northern Alberta has been
particularly impacted. The hope is
that with the additional advertising
and marketing efforts this will
mitigate some of the membership
retention issues.
Conclusion
It has, once again, been a very positive
year for the Western Institutes. The
Institute Councils and staff are to be
commended for their diligence and
focus ensuring the needs of Institute
members are so very well served.
I also must thank Michael and Margaret
for their assistance over the past two
years, aiding me in my role and for the
diligence and dedication they have in
working with the local Institutes. From
the past two Western Regional Meetings,
I know how much value they provide
and how much the local Institutes
appreciate their efforts. Thank you.
As my two years as Regional Vice Chair,
Western Provinces comes to a close, it
has been an honour and my absolute
pleasure to participate on the Board
and work closely with the IIC Executive
Committee. This time has reaffirmed for
me the value of the Insurance Institutes
both nationally and at the local levels.
The dedication to improving the
knowledge and expertise of members
of our industry is a worthy cause.
Everyone here today can be proud of
the many accomplishments, successful
results, and continued focus that is in
place going forward, to advance
the professionalism of those in our
industry that allows us to better
serve our customers.
Thank you for the opportunity and
the privilege to work with you.
Regional Vice Chair, Western Provinces
Regional Vice Chair, Ontario
Introduction
Programs (See figure B)
Seminars (See figure C)
It is my pleasure to present this report
on behalf of the six chapters and the
GTA operation that combine to serve
as the Insurance Institute of Ontario.
CIP Program: End of August 2015
These numbers are for the seminar activity
since the last report in May, and reflect
the first quarter April, May and June, of
the local fiscal year, 2015/2016.
As reported in May, after several years
of very strong growth, this year the
IIO experienced a more moderate
participation in our courses, seminars
and events. Despite the numbers that
were lower than last year, the total
participation was within planned
budget expectations.
The total membership count dropped
by 129 members this year, which is a clear
reflection of the changing industry
landscape. Based on the industry
conditions, it is not unexpected that
there would be less appetite to remain a
member, and the main reason for this is
a reflection of the change of philosophy
in the industry with regard to financial
support. Activity also drives membership
and despite the challenges in this area,
we were able to bring in new members
at a similar pace to last year. (2015 = 2261
compared to 2014 = 2272).
Southwestern and Hamilton/Niagara
have seen a year over year increase,
despite the loss of members to the
Conestoga chapter, which occurred
due to internal restructuring at the
Economical. Ottawa continues to
experience a bit of a downturn, however
considerably less than last year, as the
new manager revitalizes their activities.
GTA is one of the most heavily impacted
by the mergers and acquisition activity
in Ontario, as well as the completion of
certain marketing activity that included
complimentary memberships.
Due to the reduction in class
participation, the local chapters
submitted a more realistic plan
this year and then worked hard to
continue the many initiatives that
they have implemented to build the
student base. As a result the overall
province exceeded both the number
of classes and the number of student
participants, by just short of 10%.
In fact the number of students per class
was planned at an average of 15, but
achieved 16 students per class which
reflects good expense management.
Southwestern and Ottawa Chapters
continue to fall short of their plan,
which could be as a result of inaccurate
planning during the transition of
managers in both locations. The GTA
did much better this year, with
continued strength in virtual classes,
and Conestoga with weekend warriors.
The in-house programs are starting
to show some improvement this year,
and although we have lost some
opportunities through mergers and
acquisitions of the stakeholders, new
opportunities have arisen thanks to
strong relationship building.
OTL
The IIO continues to represent FSCO
as the sole provider of the Other than
Life licensing required by the industries
direct writers. The number of exams
continues to grow and we finished at
1619 exams this year. We meet annually
with the regulator and once again this
year, they are confident in the work we
are doing on their behalf.
As was mentioned in the May report,
seminar participation was a challenge
last year, so we are pleased to see the
first quarter numbers strong for the
Academic Offerings. Last year at this
time, we had offered more seminars
with a small per class participation, 13
people per seminar. This year we are
running at 18 people per seminar
which is the result of better planning
and good expense management.
The CIP Society level seminars are not
doing as well for this quarter; however
there are strong plans in place for Q2.
The first round of the new Fundamentals
Series has been piloted this year, and we
have three more ready to be launched
this fall. The revised and updated format
for the Understanding Serious Injury has
the blessing of the OIAA and is launching
in September. We are also having
preliminary conversations about another
topic for the Understanding Series. The
Member Bonus offerings have been
received well, with one exception, which
we think was a unique combination of
topic, timing and local competition.
As reported earlier we continue to move
the needle with regard to long term
planning for the seminar program.
New seminar committees and volunteers
at the local level, and, significant
training for managers at our annual
National Managers Meeting will serve to
continue the progress made. Changes
are still needed in the face of our strong
competitors and the industry expense
containment challenges.
Continued
Institute
GTA
Prior Year
end May 2014 Current
end May 2015
% Variance
year over year
Annual target
2014/2015
% Variance
Annual Target
11,3521,1043 -2.7% 11353 -2.7%
Southwestern1,600
1,630
+1.9%
1615
-0.9%
Ottawa 1,4431,398-3.1% 1430 -2.3%
Conestoga2,394 2,575 +7.6%
2440
+5%
Hamilton/Niagara1,763
1,797
+1.9%
1700
+5%
Kawartha/Durham1,196
1,197
0.1%
1215
-1.5%
Cambrian Shield
Total
420
399
-5.0%
415
20,168 20,039-.0625%
-4%
20168
-.64%
Programs (Figure B)
Institute
Annual
Fall 2014 Winter 2015
Spring 2015Three
PlanDecemberApril
JulySemester
Exams
Exams
ExamsTotal
# class / # student
# class / # student
# class / # student
# class / # student
# class / # student
GTA
1272,448
561,147
41 851
1342,647
37 649
Southwestern
14
1376
535
53 1
11
12117
Ottawa
18194
10 98
7 69
3 22
20189
Conestoga
56620
22313
21 316
13126
56755
Hamilton/Niagara
23
2278
938
102 5
54
21249
Kawartha/Durham
8
1164
474
50 2
22
10119
Cambrian Shield
1
72
162
11 0
0427
TOTAL
2473,749
1081,767
88 1,452
2574,103
68 884
Seminars (Figure C)
Chapter
# of Academic seminars
GTA
# of Academic participants
# of
CIP Society seminars
# of
CIP Society participants
15265 3 15
Southwestern6121 0
Ottawa
0
797 1 15
Conestoga 872 1 10
Hamilton/Niagara2
24
1
23
Kawartha/Durham1
23
0
0
Cambrian Shield
21
TOTAL
3
n/a
n/a
42623 6 63
Continued
Since our last report, the local chapters
have offered several fun networking
events. At the Forefront breakfast,
Golf Tournaments, Share your Voice
roundtables and of course all of the
Annual General Meetings in June,
have occurred.
Career Connections
The IIO celebrated a Toast Your Success
appreciation event in two locations
this year. Ambassadors were invited
to the GTA and Conestoga to be
acknowledged for the work they do to
bring new members to our industry.
Summer is quiet, but fall has begun
with retraining and a back to school
events for Ambassadors and career
connections council specialists.
Local Industry Issues affecting
Institutes
Mergers and Acquisitions have joined the
list of industry activity that is impacting
education in Ontario. The introduction
of the Member Bonus Series, and the
inaugural offering of the Symposium
West, is a couple of ways to provide new
opportunities to our members that fit
their needs and their lifestyle.
revenues are sitting right on plan with
33% earned so far, this first four months,
and with expenses being well managed.
Respectfully Submitted,
Pat Van Bakel, CIP
Regional Vice Chair, Ontario
Conclusion
Overall the end of the IIC fiscal year
showed stable results for Ontario which
is the local first 4 months. A slight drop
in membership financials is as expected,
and a quieter spring class semester
is reflected in the finances. Overall
Québec Regional Report
Chantal Gagnon, FCIP, MBA
President
Introduction
Although 2015 was more difficult than
previous years, and in spite of the
competition in the Quebec marketplace,
we were able to surpass our financial
objectives, thanks in part to diversified
sources of income.
Our membership fell by 4.8% despite
visits to 32 employers in Quebec
and several CEGEPs11 to promote the
Insurance Institute. Our reading of the
situation is that our results have been
affected by mergers and acquisitions
of insurance companies and large
brokerages, by demographic changes,
and by employers’ budgetary constraints.
However, with the arrival of the advanced
CIP program and the CRM, we should be
able to offset at least part of the decline
in enrolment.
The reduction is the result of a
lower number of students for the
fall 2014 session, since spring and
winter registrations were unchanged
compared to the previous year. The
Council and staff are keeping a close
watch on these results and on the
factors that may affect them. Worth
noting is our students’ interest in
the courses offered by the Institut
d’Assurance de dommages du Québec
on the internet.
Over 36% of our students take courses
via the web. We expect to surpass the
50% mark within 18 months, as we are
increasing our online course offering.
1 CEGEPs are junior colleges in Quebec, the equivalent of Grade 12
and the first year (or two) of university or college in other provinces.
Institute
Total Membership
May 2014
May 2015
IADQ
4,588
Variance
#
4,367
%
-221-4.8%
Institute
TOTAL (2014/2015)
2013/2014
% Variance
IADQ
Total
Classes
Students
Classes
Students
Classes
49563 49625
Students
0%-2.3%
Public Seminar Attendance (Figure C)
Institute
IADQ
2014/2015 Participant 2013/2014
Seminar #
#
Seminar #
Participant % Variance
#
# Seminar
% Variance
#
449074410320%-7.4%
As of this writing, the figures for fall
2015 are not yet available.
We sold more than 80 in-house seminars
between April 1 and July 31, 2015.
Seminars
Events (See figure E)
There are two (2) types of seminars
available to Quebec members: public
and ‘’in-house’’. In-house seminars
are delivered at a broker’s or insurer’s
offices, while the public sessions are in
such locations as hotels in Montreal and
Quebec City. We have more than 80
topics available for ‘’in-house’’ sessions
and subject to PDU credits.
Rendez-vous Québec, in May 2015,
attracted more than 748 participants,
while the June 2015 golf tournament
drew more than 214 players.
Public seminars (See figure C)
Between April 1 and July 31, 2015, Public
seminars increased by more than 15%.
In-house employer seminars
(See figure D)
We are proud to state that the above
results have enabled us to achieve
our financial targets despite the slight
decrease in the number of students in
the CIP program and in public seminars.
Convocations (See figure F)
Career Connections
We are pleased to continue to work
with the Insurance Institute of Canada
Québec Regional Report
Continued
on activities in Quebec universities.
We have some 16 ambassadors who
visited Laval, McGill and Concordia
universities and the HEC business
school. For September 2015, we were
planning visits to three universities for
Career fairs.
Employers’ In House training (Figure D)
Institute
2014/2015
2013/2014
% Variance
IADQ
Classes
Total
Students
Classes
Students
Classes
Students
195 3,595 1502,742 +62%+71%
IADQ priorities
We continue to work on the 7 main
objectives the IADQ Council has set for
2014-2015:
1. Ongoing work to raise awareness of
the IADQ by conducting activities
attended by people in the industry
and partnering with other industry
organizations (Trends and Issues in
collaboration with LARAQ, Rendezvous Québec [Meet underwriters]
with the RCCAQ, the launch of
our training catalogue with the
RCCAQ, a calendar of activities for
all industry stakeholders, etc).
2. Work on our core business by
continuing to promote our CIP and
FCIP programs and focusing on the
Web as a means of learning.
3. Present and promote stimulating
training courses in public and
industry settings.
4. Remain attentive to the importance
of maintaining or increasing
the number of members and
monitoring members’ satisfaction.
5. Recognize our volunteers by
instituting an award for Volunteer
of the Year.
6. Reduce our dependence on grants,
with a target of 5% reduction per year.
7. Continue to develop our governance
policy by providing training for
the Council and some IADQ staff,
improving rules and practices, and
directing our General Manager
to ensure clear and transparent
communication of objectives to
all IADQ employees in order to
raise their level of engagement.
2014/2015 Events (Figure E)
IADQ
Attendance
Target
Attendance
% Variance
Golf
200 190+5%
Trends & Issues Breakfast
276
290
-4.8%
Rendez-vous Québec
772
750
+3%
2014/2015 Convocation Montreal and Quebec City (Figure F)
Institute
IADQ
Attendance
GIE
CIP
FCIP
Total grads
793 2 14 5773
The IADQ’s General Manager has
received the updated communications
plan, reflecting the Institute’s priorities
as set by the Council. The use of social
media will play an important part
in carrying out this plan, in terms of
maintaining relations with industry
stakeholders as well as raising awareness
of the IADQ and adding value for our
members. It is an ambitious plan, and
we will need to move forward in phases
in terms of the types of social media
and of tracking and monitoring.
this report, every decision, every action
is being carried out for one purpose: to
create added value for our members
and contribute to the growth and
development of the Insurance Institute.
Chantal Gagnon, FCIP, MBA
President
Conclusion
I would like to thank all Council members,
our General Manager François Houle, as
well as the permanent staff, instructors
and, of course, our much appreciated
volunteers for their commitment and
hard work. As you can see throughout
Regional Vice-Chair, Atlantic Provinces
It has been a pleasure to work with the
Atlantic Regional Institutes again for
the year.
2.0%. IIPE also experienced an increase.
The growth rate slowed this year mainly
due to some industry restructuring that
has impacted the Atlantic provinces in
particular Nova Scotia.
Given the tremendous dedication and
commitment of the board members,
staff, instructors and volunteers in
the Atlantic Region, reporting on the
many achievements and significant
contributions they have made to the
Insurance Industry has been an easy one.
They have worked diligently to bring
education, fellowship, and networking
opportunities to all their members
consistently throughout the year.
PROGRAMS
All institutes exceeded target and
prior year’s results. Overall the Atlantic
institutes exceeded target by 13.6% and
last year’s student participants by 6.7%.
We continue to see increases in virtual
class delivery in all Atlantic Institutes.
Student’s preference for virtual classes
and the offering of more classes in
this format has resulted in an increase
in class enrollment of 18%. The virtual
format has provided great benefits
Overall the Atlantic Region increased
membership by 1.1% and with IINL and
IINB seeing the highest growth of 3.6 and
As of
May 31, 2015
As of
May 31, 2014
# Variance
% Variance
IINB
1105
1083
222.0%
IINS
1444
1451
(7)0.5%
136
133
30.3%
IINL
485
Total
3,170
468
3,135
173.6%
351.1%
Institute
As of
July 31, 2015
Target
# Classes
# Students
# Classes
# Students
% Variance
Classes
Students
IINB
37 467
31 410
20%14%
IINS
28 369
22350
28% 5%
2 10
0%40%
8 66
25%34%
IIPEI
2
IINB and IINS saw an increase in their
CIP students due to some of the
recruitment activities of the local
managers including: surveying students
and visiting employers to determine
their needs and then fulfilling their
needs through appropriate courses.
IINL had a significant increase in
CIP attendance partly due to some
additional marketing activities to CAIB
and licensing students.
Seminars (See figure D)
Institute
IIPEI
IIPE Institute added a new virtual class
this year resulting in additional students.
Close calibration with other Atlantic
Institutes resulted in successful IIPE classes.
Events and Seminars (See figure C)
for rural students and afforded the
opportunity for them to have instructor
led classes.
14
IINL
10 100
Total
67
950
63
836
6%13.6%
Events (See figure E)
Convocation (See figure F)
A total of 38 seminars were offered this
year in the Atlantic and thanks to the
great topics that were offered, many
were filled to capacity. Seminars were
up significantly over prior period by
17%. Attendance and participation for
the Events organized by all 4 institutes
was up over prior year with many events
sold out.
Attendance at IINS seminars were up
significantly partly due to “Coffee and
Conversation” seminars, aimed primarily
at brokers and offered on a monthly
basis. IIPE and IINL have also joined into
the coffee and conversations webinars
forming a terrific partnership with the
local broker’s association. IINL has also
Continued
formed a joint seminar committee with
broker’s association resulting in some
terrific seminar topics. IINB offered a
variety of informative topics for their
members. New this year, IINB included
a broker liaison council member to
advise on seminar topics of interest
to the broker community with the
hope to engage this section of the
membership and increase attendance at
their seminars. IIPE held a very popular
seminar sponsored by a local law firm
on the auto legislation changes in PEI
Each Institute held various events,
ranging from golf, curling, softball,
bowling a pub night, wine and cheese,
meet and greets, spring flings and
soirées. Overall, there was a good mix of
networking and charity events.
Convocation Ceremonies held
throughout the Atlantic recognized a
total of 99 graduates and included 11
FCIP, 75 CIP and 13 GIE graduates.
The total number of graduates for
convocations in the Atlantic Institutes
was up over prior year. IINS and IINB
both celebrated their first new track
FCIP graduates.
Some highlights from the past year
include:
•
Full page graduate ads and
newspaper inserts specifically
in New Brunswick
Together the Institutes celebrated
National Education Week by holding
Daily Trivia contests with an average of
569 entries as well as an Atlantic Essay
Contest that drew 18 entries from within
all four provinces.
•
IINS placed two consumer
newspaper ads in the provincial
edition of the Chronicle Herald
•
Promoting the institute programs in
newsletters for all 4 Atlantic Institutes.
•
Attendance at broker conventions
in PEI by the IINB and IINS Institute
managers and council.
CIP Society
As reported earlier, many of the industry
events profile the CIP Society and
the value it provides to our institute
members. This includes the CIP Society
golf tournaments that take place in
most of the western Institutes, meet and
greet /pub night events, and curling and
soft ball tournaments
Promotion of the CIP Society remains at
the forefront for the Atlantic Institutes.
Events and Seminars (Figure C)
Institute
# of
Academic
seminars
# of
CIP Society
seminars
Career Connections
As in prior years, the Atlantic Institutes
continue to expand the ambassador
program with attendance at a number
of career fairs and school presentations.
Local Industry Issues affecting
Institutes
Our Atlantic Institutes have been impacted
or see opportunities to expand delivery
of our programming as a result of:
•
Auto legislation changes in PEI. In
response to the new legislation and
needs from the industry, IIPE held a
sponsored lunch n’ learn seminar.
•
Licensing needs in Nova Scotia
whereby the local council and
manager are exploring the creation
of an on demand exam for agents
and brokers to become licensed
more quickly.
•
New Insurance college program
utilizing CIP materials in New
Brunswick.
•
New licensing fast track courses
held in Newfoundland allowing
folks to prepare for their level 1
license in a shorter time frame.
# of
Events
IINB 10 25
IINS 17 07
IIPEI 3 02
IINL 6 04
Total 36
2
Seminar (Figure D)
Events (Figure E)
Institute
Institute
Academic
CIP Society
AttendanceAttendance
18
Attendance
IINB 16713
IINB598
IINS 5680
IINS934
IIPEI 340
IIPEI127
IINL
IINL319
990
Total 86813
Total1,978
Continued
•
Provide tools to our instructors such
as the Instructor Readiness series and
the new Master Instructor Program
•
Reduce expenses by best practices
•
GIE Home and in Class Licensing
Convocation (Figure F)
Institute
Attendance
GIE
CIP
FCIP
Total Grads
IINB
2261329 547
IINS
154 -36 440
IIPEI
1550628
IINL
69 -404
Total
60413751199
Conclusion
•
The Atlantic Institutes look forward to
another successful year in 2015 and will
continue to:
Visit brokerages and promote
courses and products
•
Offer seminars of key interest
•
Reaching more students through
virtual classes
•
Offering seminars and events in
rural areas
•
Build relationships with other
Associations such as the Broker’s
Association and The Risk and
Insurance Management Society
Respectfully Submitted,
Regional Vice Chair, Atlantic Provinces
Minutes of the 62nd Annual General Meeting
of the Insurance Institute of Canada
Held on Tuesday, October 20th, 2015 at 3:30 PM at the Fairmont Empress, in the Crystal Ballroom, Victoria, BC for the transaction
of business detailed on the Agenda.
The meeting was convened with Neil Morrison in the Chair and the following in attendance:
Members:
Bob Tisdale, MBA, FCIP, CRM, ICD.D
Jean-François Blais, FCAS, FCIA
Silvy Wright, BA (Hons.), CPA, CA
Tim Shauf, BA, CIP
Michael Wills, FCIP
Chad Shurnaik, BComm., FCIP, CRM
David Sorensen, BA (Hons), FCIP
Ian Frost, FCIP
Everett Porter, CIP
Helen Smith, CIP
Moira Murphy, B.Comm., FCIP
Paul Croft, BA, BSc., CCIB, CIP, CRM
Anna McCrindell, BA, FCIP
Kathy Stewart, CIP
Mike Hordichuk, CIP
Crystal Syrenne, CIP
Regrets:
Jan Brownridge, BA (Hons), FCIP, CRM
Guests:
Lynn Oldfield, MBA, FCIP, CRM
Robert Katzell, BA, LLB
Mark Francis, FCIP, ACS
Norine Taylor, CIP, CAIB
Staff:
Peter Hohman, MBA, FCIP, ICD.D
Ted Hellyer, FCIP, CRM
Lisa Boniface, MBA, B.Ed (Adult Ed)
Mike Divjak, BComm, FCIP, CRM
Neil Toffick, MEd, BA, CIP
Dawna Matton, BA, FCIP
Margaret Parent, BA
Margaret Wasserman, BSc (Hons), CIP
Dolcita Birch
The meeting was called to order at 3:00 p.m.
1. Notice Calling Meeting: Roll Call
Neil Morrison confirmed that a notice was carried in the fall issue of IQ and delivered to all members, in accordance with our by-laws.
2. Reading of Minutes
It was
MOVED BY:
SECONDED BY:
THAT:
Rocco Neglia
Paul Croft
the minutes of The Insurance Institute of Canada’s Annual General Meeting held on October 18, 2014,
Winnipeg, Manitoba which were subsequently published in the Annual Report and duly distributed,
be approved.
CARRIED.
3. Reports of Officers, Councils, Committees & Chair’s Address
It was
MOVED BY:
SECONDED BY:
THAT:
Joanne Hampson
Mark Rouleau
the reports tabled by the various committees, councils, and governors and approved by the Board of
Governors at its meeting on October 20, 2015, be accepted as read, with the provision that they subsequently
be reproduced in our Annual Report, with the exception of the Executive Committee Report.
CARRIED.
Minutes of the 62nd Annual General Meeting of the Insurance Institute of Canada
Continued
3. CHAIR’S ADDRESS
Neil then presented his address to the Board.
It was
MOVED BY:
SECONDED BY:
THAT:
Jean-François Blais
Glenda Ouellette
the Chair’s Address be approved as presented.
CARRIED.
4. Annual Financial Statements and Auditor’s Report - Report tabled by Neil Morrison
It was
MOVED BY:
SECONDED BY:
THAT:
Bob Tisdale
Ian Frost
the Auditor’s Report and the accompanying Financial Statements be accepted and approved.
CARRIED.
5. Approval of Acts of Governors
It was
MOVED BY:
SECONDED BY:
THAT:
Darrel Coates
Jennifer Perry
all contracts, by-laws, proceedings, appointments, elections, and payments enacted, made, done, or
taken by the Board of Governors, Officers, Councils, Committees, and Task Forces of the Institute since
the date of the last Annual General Meeting be hereby approved and confirmed.
CARRIED.
6.Elections
It was
MOVED BY:
SECONDED BY:
THAT:
Silvy Wright
Lynn Oldfield
the following be accepted as Governors of The Insurance Institute of Canada for the year 2015-2016:
Vancouver Island Chapter – British Columbia
British Columbia
Jan Brownridge, BA (Hons), FCIP, CRM British Columbia
Southern Alberta
Southern Alberta
Chad Shurnaik, BComm, FCIP, CRM
Northern Alberta
David Sorensen, FCIP
Northern Alberta
Mike Hordichuk, CIP
Saskatchewan
Crystal Syrenne, FCIP
Saskatchewan
Ian Frost, FCIP Manitoba
Manitoba
Ontario
Ontario
Cambrian Shield Chapter – Ontario
Conestoga Chapter – Ontario
Hamilton/Niagara Chapter – Ontario
Kawartha/Durham Chapter – Ontario
Ottawa Chapter – Ontario
Anna McCrindell, BA, FCIP
Southwestern Chapter – Ontario
Québec
Québec
Minutes of the 62nd Annual General Meeting of the Insurance Institute of Canada
Continued
François Jean, PAA, CRM
Kathy Stewart, CIP
Robert Byrne, B.Comm, CIP, CD
Moira Murphy, FCIP
Paul Croft, CIP
Everett Porter, CIP
Helen Smith, CIP
J.R. (Bob) Tisdale, MBA, FCIP, CRM
Jean-François Blais, FCAS, FCIA
Lynn Oldfield, MBA, FCIP, CRM
And appointed to the Board:
As Immediate Past Chair:
As Regional Vice Chairs:
Québec
Nova Scotia
Nova Scotia
New Brunswick
New Brunswick
Governor-at-Large
Governor-at-Large
Governor-at-Large
Western Institutes Ontario
Québec
Atlantic Institutes Robert Katzell, BA, LLB
Tim Shauf, BA, CIP
Kathy Stewart, CIP
Academic Division
Professionals' Division
Michael Wills, FCIP
As Divisional Chairs:
7. Appointment of Auditors and the Determination of Fees
It was
MOVED BY:
SECONDED BY:
THAT:
It was
MOVED BY:
SECONDED BY:
THAT:
Dale Rogoza
Moira Murphy
that BDO Canada LLP, Chartered Accountants, be appointed auditors for the 2015-2016 year.
CARRIED.
Dale Rogoza
Steve McQueen
the audit fee schedule submitted by BDO Canada LLP for the year 2014-2015 be approved by the
Executive Committee
CARRIED.
8. Such Other Business as May Be Properly Brought Before the Meeting
Bob Tisdale presented Neil Morrison with a gift to thank him for his hard work and dedicationthroughout his tenure on the Board.
9.Termination
It was
MOVED BY:
Paul Croft
SECONDED BY:
Chantal Gagnon
THAT:
the meeting be adjourned.
Chair of the Board of Governors
:dcb
CARRIED.
1972-1973
Jack Baker, FIIC
Eric G. Bale, CA, AIIC
H.J. Busby, AIIC
Frederick G. Favager, ACII
S.E. Porter
Peter Sloman, FIIC
1973-1974
Sébastien Allard, AIAC
Harold K. Ballantyne
Jules Daigle, AIAC
Gérard Parizeau, LSc, FIAC, MSRC
W.G. Shakespeare, AIIC
1974-1975
G.R.E. Bromwich, FIIC, FCII
Paul Filion, FIAC
Tom Keenan
1975-1976
Jean-Pierre Bastien, B.Comm., FIAC
R.A. Hayes, FIIC, FCII
Richard Hillier, FIIC, ACII
Tom Wheatley
1976-1977
Gérard Gaumont, AIAC
Ronald H. Jeffrey, AIAC
R.E. Matthews
Claude Meunier, FIAC
Christopher Swanston, AIAC
George R. Tatlock, AIAC
Bernard Valois, FIAC
1977-1978
Tom Charbonneau
Gerry Gallagher, CIB
Pierre Lamarche, AIAC
Jean-Louis Lavallée, FIAC
Roger M. Leslie
A.E. Martin
Violet Parker, AIAC
1978-1979
Paul Chicoine, BA
Robert B. Plante, AIAC
1979-1980
John Holden, FIIC, FCII
Jean-Marie Myette, CIB
Stanley A. Scudder, FIIC, CIB(Alta.)
W.H. Williams, FIIC
1980-1981
Réal Bond, FIAC
Carol Caswell, ARM
Reavley Oswald, LL.B., FIIC
Jean-Paul Savard, AIAC
Marcellin Tremblay, MScS
1981-1982
Lucien Bergeron, FIAC
Dorothy Gidge, FIIC
Conrad Le Blanc, FIAC
John Mitchell, FIIC
Dr. Edwin S. Overman, CPCU
Claude St-Pierre, AIAC
1982-1983
M.C. Barnard, M.Ed., B.Comm., FIIC
Ruth Bermingham, FIIC, CPIW
Ken Hall, CA
Roy D. Pugh, AIIC
Melba Self, FIIC, CIB (Ont.)
Marcel Tassé, FIAC
1983-1984
Donald R. Gale, BA, FIIC
H. Mills
J.B. Murch, FCII
Bernadette Murphy, FIIC
1984-1985
R. Denison, AIIC
Guy Lachance, AIAC
Roger Laurin, FIAC
Ian D. Mair, FCII
T. Michael Porter, FIIC
Jean Robitaille, FIAC
1985-1986
R.H. Bovaird, ACII, FLMI
Maurice Choquette, FIAC
F.A. Copeland
E.P. McDermott, FIIC
1986-1987
Claude Boulanger, FIAC
Jean-Guy Beaulieu, FIAC
Betty Cook, FIIC, CIB (Nfld.)
Robert E. Farries
Glen Kalmar, FIIC, ARM
Mary E. Kellier, AIIC
Charles Moreau
Kenneth J. Nagel, FIIC
A.V. Thibaudeau
1987-1988
Donald M. Batten, FIIC
Norman Green, AIIC
Georges Hamel, FIAC
Peggy Hood Kadey, FIIC
Michael D. MacNeill, FIIC, CIB (Alta.)
Ronald E. Newcomb, AIIC
1988-1989
B.E.G. Bate, FIIC
Guy Laferrière
W.J. (Bill) Love, FIIC
J.R. Shuttleworth, FIIC
1989-1990
Daphne M. Mullaly, FIIC, CIB (Nfld.)
1990-1991
Mary A. Doyle, FIIC, CIB (Nfld.)
Reno Daigle, AIIC
James M. (Jim) Roberts
1991-1992
Ralph B. Best, FIIC
Donald Bridgman, FIIC, ACII
Norman R. Clark, FIIC
Martyn A. Rice, FIIC, ACII, CLU
Catherine G. Rowsell, FIIC
Fred Selles, FIIC
Melvin J. Zabolotney, AIIC
1992-1993
None Awarded
1993-1994
R. Jacqueline McCloy, FIIC
Continued
1994-1995
Raymond Boisseau, FIAC
1995-1996
Joan E. Best, AIIC, CCIB
Ian J. MacKinnon, FIIC
William B. Mather, FIIC
1996-1997
Frederick E. (Fred) Hyndman, FIIC
Thomas A. Singer, ACII, FIIC, C.R.M.
1997-1998
John Berg, BSc, FIIC
François Houle, FIAC
Darrell Swain, BA, B.Ed., FIIC, CRM
Rocky Tretiak, AIIC
1998-1999
Gary L. Baird, FCIP
John Turley, FIIC
Arthur W. Despard, FCIP, CRM
Patrick McFadden, B.Adm., FCIP, CFE
Terry Manz, CIP
1999-2000
Ray Ballan, FIIC
Thomas Cashmore, FIIC, ACII
Émile Chamberland, FIAC
Sharon Hagstrom, CIP
Eric Laity, FCIP
Hugh Lindsay, CA, AIIC
2007-2008
Diane Brickner, CIP
Louise Bevan-Stewart, AIM, CHRP, AAM
2000-2001
Phillip Cook, FCIP
Wayne Hickey, FCIP, CRM
2008-2009
Bruce MacDonald, MBA, FCIP, CRM
Gilbert Poirier, FPAA
2001-2002
Gordon Crutcher, FCIP
Elizabeth Cummins-Seto, DPA, LLB, FCIP
Patti Kernaghan, FCIP, CRM
2009-2010
Karen Prychitko, MBA, BA, FCIP
2002-2003
None Awarded
2003-2004
Ken Clahane, BComm, FCIP
Monica Cain, CIP
2004-2005
John Delaney, BBA, CIP
2005-2006
Glenn Gibson, CIP, CLA, FCIAA, CFEI, CFE,
CCFI
2010-2011
Leah Strader-Goled, FCIP, CRM
2012-2013
Patricia St-Jean, MBA, FPAA, CRM FLMI
2013-2014
Lorie J. Guthrie Phair, BA, CIP
James Orr, FCIP
2014-2015
None Awarded
2006-2007
None Awarded
Honorary Chartered
Insurance Professionals
Yves Brouillette, FCAS, FICA, HCIP
Chairman
ING Canada
Janice M. Tomlinson, HCIP
President & Chairman
Chubb Insurance Company of Canada
George L. Cooke, MBA, HCIP
President & CEO
The Dominion of Canada General Insurance Company
R.W. Trost, HCIP
President & CEO
Saskatchewan Mutual Insurance Company
Robert Cooke, CLU, HCIP
Regional Vice President
State Farm Insurance Companies
Gordon Wentworth, HCIP
General Manager
Albert Motor Association Insurance Company
R. Lewis Dunn, FCAS, HCIP
President & CEO
CGU Group Canada Ltd.
Igal Mayer, HCIP
President & CEO
Aviva Canada Inc.
Robert S. Gunn, BSc, HCIP
President & CEO
Royal and SunAlliance Insurance Company of Canada
Douglas Swartout, CCIP, HCIP
President & CEO
AON Reid Stenhouse Inc.
James S. Horrick, HCIP
President & CEO
AON Reed Stenhouse Inc.
Katherine Bardswick, MBA, BSc, HCIP
President & CEO
The Co-Operators Group Limited
Donald K. Lough, BComm., HCIP
Chairman, President & CEO
The Halifax Insurance Company
Jon Schubert, CMA, HCIP
President & CEO
Mark J. Oppenheim, CA, HCIP
Attorney
Lloyd’s Underwriters
H.L. Sutherland, CLA, FCIAA, HCIP
President & CEO
Crawford Adjusters Canada Inc.
Jean-Denis Talon, HCIP
Chairman & President
AXA Canada Inc.
Past Chairs
1899 - 1900
J.J. Kenny
Western
1952 - 1954
Norman G. Bethune, FIIC Home Insurance, Ontario
1954 - 1955
James Richardson, FIIC, A.C.I.I. London & Lancs., Quebec
1955 - 1956
Harry W. Winter, FIIC Halifax, British Columbia
1956 - 1957
Alex S. Hamilton, FIIC, FCIS, FCII Scottish U. & N., Ontario
1957 - 1958
C.D. Trusler, FIIC Commercial Union, Quebec
1958 - 1959
W.F. Spry, FIIC Canadian General, Ontario
1959 - 1960
C.G. Angas, FIIC Yorkshire, Ontario
1960 - 1961
Reg. Holroyde, FIIC Eagle Star, Ontario
1961 - 1962
A.J. Mylrea, FIIC Reed Shaw and McNaught, Ontario
1962 - 1963
Geo. B. Kenney, BA, MCS, FIIC Phoenix of Hartford, Quebec
1963 - 1964
J.E. MacNelly, FIIC Halifax, Ontario
1964 - 1965
F.W. Pearson, FIIC, FCII Northern/Employers, Quebec
1965 - 1966
A.E. Warrick, FIIC Northwestern Mutual, British Columbia
1966 - 1967
Etienne Crevier, M.Comm., LLD, FIIC Provident, Quebec
1967 - 1968
T.N. Johnson, FIIC Pearl, Ontario
1968 - 1969
Harley B. Vannan, FIIC Canadian Indemnity, Manitoba
1969 - 1970
Robert F. Clark, FIIC Canadian Reinsurance, Ontario
1970 - 1971
François Adam, FIAC Caisses Populaires, Quebec
1971 - 1973
J.R.A. MacKenzie, BA, FIIC State Farm, Ontario
1973 - 1974
D.B. Martin, FIA, FCII Royal Insurance Canada, Ontario
1974 - 1975
J.E. Burns, BA, AIIC General Accident, Ontario
1975 - 1976
Richard M. Willemsen, BA, FIIC Sterling Offices, Ontario
1976 - 1977
Camille Lang, MBA, CA, FIAC La Laurentienne, Quebec
1977 - 1978
F.G. Elliott, FIIC Dominion of Canada, Ontario
1978 - 1979
R.E. Bethell, AIIC Canadian General, Ontario
1979 - 1980
Marcellin Tremblay, MSc
La Laurentienne, Quebec
1980 - 1981
Ian D. Mair, FCII Prudential Assurance, Quebec
1981 - 1982
Robert E. Farries Farries, McKenzie Ins. Ltd., Southern Alberta
1982 - 1983
L.J. Rawlinson, BSc, AIIC Travelers Insurance, Ontario
1983 - 1984
W.E. Toyne, BComm, FIIC Sedgwick Tomenson Inc., Ontario
1984 - 1985
J.W. Evans, AIIC Sun Alliance Company, Ontario
1985 - 1986
R.E. Newcomb, AIIC S.J. Kernaghan Adjusters Ltd., British Columbia
1986 - 1987
Lucien Bergeron, BA, FIAC Dale-Parizeau, Quebec
1987 - 1988
John P. Phelan, FIIC Munich Reinsurance Company, Ontario
1988 - 1989
John E. Lowes, BA, FIIC, CIB (Ont.) Irwin, Sargent & Lowes, Ontario
1989 - 1990
J.T. Kelaher, BComm, FIIC Allstate Insurance Co., Ontario
Past Chairs
Continued
1990 - 1991
William J. Green, FIAC Groupe Fédération, Quebec
1991 - 1992
H.L. Sutherland, CLA Adjusters Canada, Ontario
1992 - 1993
G.T. Squire, FIIC The Co-operators, Ontario
1993 - 1994
Gerald A. Wolfe, Jr., BA, FIIC General Reinsurance Corporation, Ontario
1994 - 1995
Philomena Comerford, AIIC Baird MacGregor Ins. Brokers Inc., Ontario
1995 - 1996
Gregg Hanson, BComm, CA, FIIC Wawanesa Mutual Insurance Co., Manitoba
1996 - 1997
Sébastien Allard, AIAC Retired, Royal Insurance Canada, Quebec
1997 - 1998
Kenneth R. Polley, CIP, CLA, FCIAA Cunningham Lindsey Canada Ltd., Ontario
1998 - 1999
Judy Maddocks, CIP Kemper Canada, Ontario
1999 - 2000
Gordon Crutcher, BA, FCIP Towers Perrin Re, Ontario
2000 - 2001
Lloyd King, FCIP, CCIB Anthony & Associates, Nova Scotia
2001 - 2002
T. Michael Porter, FCIP The CUMIS Group Ltd., Ontario & British Columbia
2002 - 2003
Janice Tomlinson, BA, HCIP Chubb Insurance Company of Canada, Ontario
2003 - 2004
Glenn Gibson, CIP, CLA, FCIAA, CFE, CFEI, CCFI
Crawford Adjusters Canada, Ontario
2004 - 2005
Martin-Éric Tremblay, BSc
The Co-operators, Ontario
2005 - 2006
Diane Brickner, CIP Peace Hills Insurance, Alberta
2006 - 2007
Robert Landry, FCIP Zurich Canada, Ontario
2007 - 2008
Derek Iles, FCII
ING Insurance, Ontario
2008 - 2009
Noel Walpole, FCIP, ICD.D The Economical Insurance Group, Ontario
2009 - 2010
Chris Fawcus Aon Reed Stenhouse Inc., Ontario
2010 - 2011
François Faucher, BAcc, CA TD Insurance, Québec
2011 - 2012
Karen Barkley, MBA, CIP, CRM Specialty Risk Underwriters Inc., Ontario
2012 - 2013
Maurice Tulloch, MBA, CMA Aviva Canada Inc., Ontario
2013 - 2014
Silvy Wright, BA (Hons.), CPA, CA Northbridge Finacial Corporation
Adjunct Faculty
Program Advisors, Authors
and Consultants
2014 – 2015
Alaimo, John, FCIP, CRM
Alexander, Camille C., FCIP
Bouwmeister, Ron, FCIP, ACS
Brière, Nancy, FPAA
Briggs, Wayne, FCIP
Bruff, Lisa
Cain, Monica, CIP
Chimuk, David, CIP
Chorney, Brent, BComm., CIP
Clahane, Kenneth, FCIP
Cooper, George, CIP
Cousineau, Margaret, CIP
Craven, Ryan, CIP
Dakli , Ajkuna FCIP, CRM
Dearing, Greta, CIP
DeCarle, Karen, CIP
Dehod, Mary, FCIP
Dijkema, Sid, CIP, CRM, IRT II, WETT
Douris, Matt, CIP
Dreyer, Steve, FCIP
Duffy, Carol, CIP
Dunstan, K. Martin, FCIP
Dykstra, Andy, FCIP
Earl, Richard
Exton, Barb, FCIP
Fedyck, Susan, CIP
Fioravanti, Anne, CIP
Frost, Ian, FCIP
Tutors and Markers
2014 – 2015
Alexander, Camille C, FCIP
Andrade, Gloria, PAA
Antonio, Kristina, FCIP
Arora, Sudhir, CIP
Arora, Surekha, CIP
Austin, Nadine Mary, FCIP
Baldassari, Paul, FCIP
Balroop, Judy, FCIP
Beaudin, Serge, FPAA
Bennett, Pamela L., CIP
Berrie, Carol Anne, CIP
Boily, Nicolas, PAA
Bouwmeister,Ronald, FCIP
Brault, Jean-Pierre, FPAA
Bridgman, Donald, FIIC
Briggs, Wayne Scott, FCIP
Brown, Shelagh, CIP
Champagne, Robert, FPAA
Chouinard, Monique, PAA
Colby, Joseph, CIP
Cousineau, Margaret, CIP
Delong, Edward, FCIP
Dowson, John
Gibbons, Gordon E., CIP
Giroux, Jerry, AIIC
Gora, Sandra
Gray, Alastair
Hanna, Marilyn, CIP
Hearn, Gordon, BA, LLB
Helik, Jim
Henri, Michel, PAA
Henry, Annette, CIP
Hornby, Cyndi, CIP
Houlihan, Brian, FCIP
Illes, Steve, CIP
Isaacs, Marc, LLM
Jackson, Joy, FCIP, RF
Jervis, Alan, BA (Hons), FCII, DES
Joshi, Rajiv, FCIP
Karok, Shannon, FCIP
Kreitz, Gary, CIP
Kurin, Owen, P.Eng, MBA, FCIP, CRM
LeBlanc, Nicole, CIP, CRM
Lewis, Matthew
Lowther, Doug, CIP
Loyer, Benoit, PAA
MacPhee, Garth, AICC
Marra, Joe, CIP, CRM
Martin, Bruce, FCIP
Mastrangeli, Enrico, HBA, CRM, FCIP
McCloy-Pell, Jacqueline, FCIP
McIver, Chris, FCIP, CRM
Mesic, Michael, BA, CAIB, CIP, ACS
Mitchell , Elaine CPA, CGA, BAccS
Moorhouse, April, FCIP
Morgan, Anita, CIP
Naidu, Balu, B.Comm, FCIP, CRM, FIFAA
Nason, Neil, C. Tech, CIP, CRM
Neville, Jennifer, CIP
O’Donnell, Matthew, CIP
Obinim, Lydia, FCIP
Orr, James, FCIP
Palalas, Annette, CIP
Patterson, Anne-Marie, CIP
Perry, Jon, FCIP
Peters, Edouard
Proulx, Gilles, B.Sc., FCIP, RIMS Fellow
Ransom, Robert (Bob)
Rodriguez, Dianne
Rolfe, Mark, CIP
Scodeller, John, CIP
Senior, Christine, CIP, CRM, ICP, CAIB
Smith, Brad, F.
Sorensen, David, FCIP, CRM
St. Martin, David
Strader-Goled, Leah, FCIP
Struhanyk, Margaret, BA, CIP
Subryan, Cecilia, FCIP
Taplin, Patricia Mary, FCIP
Thierman, Gregory, CIP
Todd, Vicky, FCIP
Tomlinson, Rose, CIP, ACS, CTDP
Turcotte, Michel, MBA
Wallick, Susan, FCIP
Watson, Larry, CIP
West, Robert G., CIP, BASc., P.Eng
Wilmot, David, BA, FCIP
Dubé, Raymond, FPAA
Dureau, Gilbert E, CIP
Fecteau, Jean-Marc, FPAA
Ghys Garnier, Martine, FPAA
Gutzeit, Natalie, CIP
Hameluck, Robert J, FCIP
Hanna, Marilyn, CIP
Harmer, Patricia Janet, CIP
Henri, Michel, PAA
Henry, Annette, CIP
Hohman, Honora, CIP
Hohman, Peter Gordon, FCIP
Huang, Vivian So-King, CIP
Kayahara, Teresa Marie, FCIP
Lethbridge, Edgar James, FCIP
Lewis, Shawn, CIP
Lombardi, Danielle Aline, FCIP
Lough, Michael, FCIP
Ma, Edmund Pak Tai, FCIP
MacPhee, Garth, AIIC
Martin, Mary Catharine, FCIP
McAlpine, Elizabeth, CIP
McBean, Phillip
McCallum, Lynda, CIP
McCloy-Pell, Jacqueline, FCIP
Naidu, Balasundaram, FCIP
Neame, Philip J., FCIP
Obinin, Lydia Sherry, FCIP
Orr, James A, FCIP
Piero, Brian Gerald, FCIP
Pilon, Georges Alfred, FPAA
Potago, Justin, FPAA
Poulet, Gaetan, FIAC
Ramcharan, Joel, FCIP
Ransom, Robert
Roy, Dominic, FPAA
Rowe, Harold T., FCIP
Scullion, Henry, FCIP
Scullion, Stephen, FCIP
Sicard, Pierre Leo, PAA
Simms, Ena, FCIP
Skyvington, Crystal, CIP
Strader, Leah, FCIP
Stobbs, Nancy Kathryn, FCIP
Strader, Leah, FCIP
Taplin, Patricia Mary, FCIP
Thompson, Gerald, FIIC
Thorn, Russel James, FCIP
Van Kempen, Kip, FCIP
Webb, Pat
Winters, Heather Anne, FCIP, CRM
Adjunct Faculty
Continued
CIP Instructors
2014 – 2015
Adamjee, Rubinah, CIP
Alaimo, L. John, FCIP
Albert, Dominic, PAA
Alexander, Camille, FCIP
Alexander, Meghan, CIP
Allan, Matthew, CIP
Almeida, Renata, CIP
Atkinson, Peggy-Lou, CIP
Babcock, Patricia (Patty), CIP
Bailey, Kevin, FCIP
Barks, Thomas (Rick), CIP
Barlow, Peter, FCIP
Barradas, Tim, CIP
Bartlett, Christopher, CIP
Baumann, Michelle, CIP
Beaudin, Serge, FPAA
Beaulieu, Marjolaine, PAA
Bélanger, Lise, FPAA
Bergeron, Lucien, FPAA
Bernat, Sylvia, FCIP
Bettencourt, Jorge, FCIP
Bilik, Alex, FCIP
Biring, Manjit, FCIP
Bishop, Neil, FCIP
Blacklock, Jennifer, CIP
Boussey, Debra, CIP
Brady, Kailey, CIP
Branchaud, Robert, PAA
Brandoline, Laurie, CIP
Brennan, Terry, FCIP
Brooks, Brenda, CIP
Brouwers, Jacqueline, CIP
Brown, Douglas, CIP
Bruce, Kelecia, CIP
Bruff, Lisa, CIP
Buch, Daniel, CIP
Buchholz, Richard, FCIP
Byrne, Robert, CIP
Byrnes, Arlene, CIP
Cain, Monica, CIP
Calabrese, Eugene, CIP
Calbick, Linda, CIP
Campbell, David, FCIP
Cekuta, Mark, CIP
Chan, Keith, FCIP
Chan, Georges, CIP
Chang, Mary, FCIP
Chimuk, David, CIP
Chupa, Bruce, CIP
Clahane, Kenneth, FCIP
Coe, William, FCIP
Comeau, Allan, FPAA
Comtois, Raymonde, FPAA
Cookson, Dennis, CIP
Cooper, George, CIP
Corcoran, Edward, FCIP
Costouros, Teresa, FCIP
Craven, Ryan, CIP
Crawford, Margaret, FCIP
Crawford, Lynda, FCIP
Dagenais, Maurice, CIP
Daley, Dorrett, FCIP
Dance, Wendy, CIP
Daniels, Crispin, FCIP
David, Louis, FPAA
de Guzman, Ricardo, FCIP
Dearing, Greta, CIP
DeCarle, Karen, CIP
Demeule, Carole, PAA
Deschenes, Tracey, CIP
Di Iulio, Felicia, CIP
Diehl, Kerry, CIP
Doyle, Sean, CIP
D'Souza, Clinton, CIP
Duffy, Carol, CIP
Dyson, Keith, CIP
Eastman, Benjamin, CIP
Edge, Jeffrey, CIP
Edisbury, Linda, CIP
Elder, Scott, CIP
Eso, Tracy, CIP
Evangelista, Joe, CIP
Exton, Barbara, FCIP
Fafard, Yannick, PAA
Farrell, Susan, FCIP
Fedyck, Susan, CIP
Field, Michele, FCIP
Fioravanti, Anne, CIP
Fizell, Christine, CIP
Fogan, Ian, FCIP
Fortin, Marc, CIP
Franklin, Leanne, CIP
Fraser, Brent, CIP
Fraser-Kuipers, Susanna, CIP
Frenette, Danie,
Frost, Ian, FCIP
Fulton, Randall, CIP
Gagné, Chantal, FPAA
Garneau, Pamela, CIP
Gibeau, Denis, FPAA
Gould, David, FCIP
Graves, Karen, CIP
Gray, Ryan, CIP
Greenidge, Sharon, CIP
Grigg, Carmen, FCIP
Grove, Sylvia, FCIP
Gutzeit, Natalie, CIP
Haigh, Graham, FCIP
Hamilton, Douglas, CIP
Haniff, Akleema, FCIP
Hashie, Tricia, FCIP
Henri, Michel, PAA
Hickey, Wayne, FCIP
Hicks, Jason, CIP
Hobbs, Lloyd, CIP
Hornby, Cynthia, CIP
Houlihan, Brian, FCIP
Howie, Gillian, CIP
Hutchings, Katherine, CIP
Ing, Steven, CIP
Johnson, Terri, FCIP
Jones, Sylvie, CIP
Joshi, Rajiv, FCIP
Juhlin, Susan, FCIP
Justa, Colette, CIP
Kamphuis-Finnigan, Pamela, CIP
Kayahara, Teresa, FCIP
Keene, Gloria, CIP
Krakonchuk, Kelly, CIP
LaBarre, Nicole, CIP
Lackey, Anthony, FCIP
Lamarre, Marie, PAA
Lambert, Barbara, CIP
Landry, Shelley, CIP
Landry, Nancy, FPAA
Lanigan, Christine, CIP
Laporte, Michel, PAA
Laviolette, Yvette, FCIP
Le, Ngoc-Vicky, CIP
LeBlanc, Michelle, CIP
Leblanc, Nicole, CIP
Lefebvre, Serge, FPAA
Leitch, Calla, CIP
Letson, Andrew, CIP
Leydon, Kelly, FCIP
Lichty, Sean, CIP
Lipsett, Darren, FCIP
Little, David, CIP
Lord Sr, Wayne, FCIP
Louttit, Pamala, CIP
Luffman, Esther Petra, FCIP
Lunt, Stacey, CIP
Lutz, Michelle, CIP
MacDonald, Joseph, FCIP
MacKay, Erica, CIP
Mackenzie, Lindsay, FCIP
Mader, Kathy, CIP
Adjunct Faculty
Continued
Mahamoodally, Nooranee, FCIP
Mancuso, Derek, CIP
Manning, Dwain, CIP
Manske, Julie, CIP
Marazia, Amanda, FCIP
Marbella, Christopher, CIP
Martin, Mary, FCIP
Martineau, Julie, FPAA
Mascarenhas, Gavin, CIP
Masselotte, Janie, FPAA
Matheson, Glenn, CIP
Mazerolle Depow, Karen, CIP
McBride, Darlene, CIP
McDonald, Susan, FCIP
McDougall-Brady, Yvonne, CIP
McFadden, Maurice, CIP
McKenzie, John, CIP
McLaughlin, Kerry, CIP
McMahon, Erin, CIP
McMillan, Christine, CIP
McWilliams, Maureen, FCIP
Mehrjou, Sara, FCIP
Mercier, Manon, PAA
Mesic, Michael, FCIP
Michael, Marianna, CIP
Miles, Melissa, CIP
Miller, Henry, CIP
Mody, Raj, CIP
Moorhouse, April, FCIP
Morgan, Anita, FCIP
Morrish, Candice, CIP
Mulhall, Peadar, FCIP
Mustafa, Dino, FCIP
Naidu, Balu, FCIP
Najab, Carrol, FCIP
Nason, Neil, CIP
Needham (Clare), Melanie, FCIP
Ng, Thomas, CIP
Nguyen, Teresa, CIP
Nord, Karl, FCIP
Noronha, Terence, FCIP
Novotny, Rena, CIP
Nunes, Nicole, CIP
Obleman, Pearl, CIP
O'Hara, Katherine, CIP
O'Neill, Andrew, CIP
Orr, James, FCIP
Osti, Adrian, FCIP
O'Sullivan, Amy, CIP
Oxford, Glen, FCIP
Pabla, Pam, CIP
Palalas, Annette, CIP
Panzica, Bruno, CIP
Parmentier, Yvon, PAA
Parr, Tara, CIP
Parrott, Kelly, CIP
Patterson, Anne-Marie, CIP
Payne, Donna, CIP
Pearson, Robert, FCIP
Pearson, Louis,
Pental, Simran, CIP
Pereira, Richard, CIP
Peters, Eduard, CIP
Phipps, Robert, CIP
Planert, Glenn, FCIP
Plassaras, Cathy, FCIP
Plourde, Marie-Hélène, PAA
Poirier, Sylvia, CIP
Pomeroy, Roxane, FCIP
Potago, Justin, FPAA
Pountney, Suzanne, CIP
Pritchard, Vince, FCIP
Provenzano, Tim, CIP
Purcell, Stacey, FCIP
Reeves, Bryan, CIP
Reid, Beverly, CIP
Rempel, Margaret, FCIP
Ridolfo, Adrian, CIP
Risi, Michael, FCIP
Roche, Denise, CIP
Rodney, Girard, PAA
Rodriquez, Dianne, CIP
Rogers, Philip, FCIP
Rogoza, Dale, CIP
Rowe, Benjamin, CIP
Rowe, Raymond, CIP
Rumford, Katherine, FCIP
Rumsey, Diana, CIP
Rutledge, Madeleine, CIP
Saarloos, Melissa, FCIP
Sahota, Kamwaldip, FCIP
Sanders, Tara, CIP
Sass, Jeff, FCIP
Schostak, Ray, FCIP
Schuman, Philip, CIP
Scott, Jonathan, FCIP
Scribner, Sue, FCIP
Secord, Gordon, CIP
Senior, Christine, CIP
Shannon, Tim, CIP
Shaver, Barbara, FCIP
Shivak, Robyn, CIP
Silk, Jennifer, FCIP
Silovs, Jim,
Sinclair, Shaun, FCIP
Singbeil, Karin, FCIP
Singh, Avinash, CIP
Singh, Kami, CIP
Skowronski, Sheri, FCIP
Smith, Brad, CIP
Smith, J. Gary, CIP
Sorensen, David, FCIP
Spagat, Elliott, CIP
Speirs, Brian, FCIP
Spinney, Shawna, FCIP
St. Georges, Bernard, FCIP
Stark, David, FCIP
Strader, Leah, FCIP
Strocel, Elizabeth, CIP
Stuebing, Sherri, FCIP
Subryan, Nadia, FCIP
Summerhayes, Dennis, CIP
Susands, Kimberly, CIP
Suski, Allison, CIP
Sutton, Shelley, CIP
Talbot, Michael, FCIP
Taylor, Leanne, CIP
Thebeau, Lynn, FCIP
Thierman, Gregory, CIP
Thomas, Jobin, CIP
Thomson, Lisa, CIP
Tiller, Paul, FCIP
Ting, Warren, FCIP
Tinio, Janice, CIP
Todd, Victoria, FCIP
Tomlinson, Rose, CIP
Tremblay, Rhawnie, CIP
Trudeau, Denise, PAA
Van Vught, Alice, CIP
Vanderwillik, Jennifer, CIP
Wagner, Becky, CIP
Wallace, Wayne, CIP
Wallace, Melanie, CIP
Wanamaker, Paul, FCIP
Watson, Larry, CIP
Weatherston, Leslie, CIP
White, Jennifer, CIP
White, Cynthia, CIP
Whitehouse, Violet, CIP
Wiebe, Brian, CIP
Williams, Glenn, CIP
Willigar, Jody, FCIP
Woldring, Monica, CIP
Yott, Cindy, CIP
Zadorozniak, Shelly, CIP
Graduating Fellows (FCIP)
and Continuing Education Graduates
Fellowship Program Honours
Conestoga Chapter
Bass, Emma Ruth (Ontario)
Braun, Angela L. (Alberta)
Brown, Nancy (Ontario)
Cooney, Julie D. (Ontario)
Dhillon, Inderjit Singh (British Columbia)
Fortune, Chad (New Brunswick)
Glanville, Darlene Lynn (British Columbia)
Gorman, Whit D. (Alberta)
Hinz, Christina (Alberta)
Hope, Tanika (Ontario)
Kisinger, Natalie (Alberta)
Lemieux, Marylin (Quebec)
Mathew, Alex (Ontario)
Rochon, Mélissa (Quebec)
Ruecker, Janalee (Saskatchewan)
Sierpinski, Brent John (Alberta)
Varhanik, Desiree Ann (British Columbia)
Wagner, Vivian A. (British Columbia)
Hood, Peter
Hunter, Todd
Schmidt, Janet
Shearer, Rena J. B.
Tucker, Stephen J.
New-Track FCIP Graduates
Abreo, Tania Bianca (Ontario)
Akindeinde, Durojaiye Alfred (Ontario)
Al Nammari, Dana (Quebec)
Anderson, Cheryl (Ontario)
Bentley, Ryan William (Ontario)
Campbell, Jennifer (Ontario)
Fortin, Stephane (New Brunswick)
Grenville, Adam M. (Ontario)
Gupta, Parag (Ontario)
Hollinda, Michael (Alberta)
Howard, Mark Thomas (Nova Scotia)
Josephs, Richard Anthony (British Columbia)
Kirby, Brian John (Nova Scotia)
Lee, Ronald (British Columbia)
Li Chee Ming, Stéphane (Ontario)
Martinez, Jesus Alejandro (Ontario)
McDermaid, Donald Kennedy (Nova Scotia)
Mesic, Michael Anthony (British Columbia)
Muise, Suzanne (Ontario)
O'Neill, Susan (Ontario)
Pallas, Kristina (Ontario)
Strokan, Katherine (Ontario)
Tapper, Tracey Anne (Ontario)
Williams, Melrose Mellecia (British Columbia)
Willigar, Jody Eric (Nova Scotia)
Young, Cortney Frances (Ontario)
GTA (Greater Toronto Area)
Bedard, Sandra
Bedard, Steven Mark
Blackwood, Beverley
Carr, Maeve-Arden Catherine
Celisano, Monica
Chidovi, Rutendo
Chiu, George Chung-Hang
Clark, David James
Da Silva, Fatima M.
D'Cruz, Melanie
Dressekie, Warren
Eslah, Farhad
Ferguson, Natalie Anne
Flear, Tina
Ford, Shawn
Graham, Pamela J.
Griffith, Steven Andrew
Gu, Zhenyin
Hardison, Jeffrey S.
Kaur, Rupinder
Knight, Lisa B.
Koo, Jeffrey Tai Hin
Lee, Jennifer Nicole
Lee, Suzanne Shu San
Lee-Choo, Van-Shon
Lieder-Tomlinson, Kathy
MacPhee, Marnie Dianne
Marrelli, Vanessa
Mehrjou, Sara
Mellor, Katherine
Mollard, Andrew Robert
Morgan, Anita S.
Narsai, Bhavnaben
Saltmarsh, David John
Schwarz, Erin
Shafeek, Monica Malika
Shamshad, Khalid
Simoes, Larry R.
Singh, Ravinder
Smith, Giovanna (Joanne) Maria
Tioh, Albert Thiam Chuan
Van Zant, Robyn
Vijayan, Meenu
Wong, Lolita Ka Wan
Barkovich, David Joseph
Bull, Tara Lynn
Dorsey, Marielle Santiago
Holman, Erin
Hotic, Elvedin
Iantomasi, Valerie
Linares, Marina
Nigh, Lindsay
Slade, Samuel J
Walsh, Nicholas
Cyr, Julie
Duchaîne, Anne
Duchesne, Pierre
Deschênes, Anne-Marie
Laurin, Louise
Leblanc, Marie-Claude
Lemieux, Nicolas
Ma, Stéphanie
Mantha, Nadine
Smeets-Dudevant-Sand, Murielle
Gillespie, Karen
Griffith, Dulcinea Nea
Stewart, Janetta
Ottawa Chapter
Bergeron, Sherry
Facette, Thomas Matthew
Giugovaz, Susana
Herriotts, Anne
McCann, Alexander Sean
Reis, Ryan
Sunesen, Kirsten
Wohlfahrt, Derrick
Graduating Fellows (FCIP)
Continued
Cowan, Jeff J.
Dawtrey, Carla
Harrott, Beverly Ann
Li, Elaine
Slaght, Andrea Kristyn M.
Taylor, Jillian
Thiessen, Jeannette L.
Zehr, Brandon Lloyd
of British Columbia
Carlson, Sara
Cheng, Tammy Kit Wai
Chow, Kingsley Paul
Dashwood, Andrea
Edwards, Victoria Lorena
Lodewijkx, Patrick J.E.
Machado, Victor Manuel
Moen, Milaine Marie
Moore, Manjinder S.
Nason, Julie
Osen, Fran M.
Smart, James Douglas
Wu, Wai Yung (Christine)
of Manitoba
Diduch, Charlynne
Voth, Rita June
of New Brunswick
of Newfoundland & Labrador
of Southern Alberta
Rose, Barry A.
Burick, David Kenneth
Champagne, Karen A.
Grills, Cheryl J.
Hemy, Mandy L.
Lewis, Tammy L.
Lightle, Kennedy
Lutz, Cathy Lynn
McIntyre, Neil G.
Mifflin, Desiree
Nicholson, Samantha
Payn, Jason Raulin
Sabharwal, Sunil
Watt, David
Wong, Wilson
of Northern Alberta
Blair, Jacqueline M.
Bodnar, Nicole Marie
Davies, Melissa-Ann Denise
Freeman, Kenna Leslie
Garrington, Darcey
Goyette, Kathryn L.
Heft, Joanne Therese
Redding, Rachel Erin
Scott, Karen Elizabeth
Smith, Brittany Christine
Vohra, Gautam
Whitson, Kevin Lee
of Nova Scotia
Continuing Education
Klassen, Nancy Helene (Alberta)
Lebrun, Carol A. (Alberta)
Briar, Michelle Maria-Christine
Brown, Michelle Colleen
Cluett, Roy W.
LeBlanc, Tryphena Patricia
Saarloos, Melissa
of Saskatchewan
Griffin, Tamra G.
Landega, Andrea M.
Morhart, Russel John
Boudreau, Caroline Lisa Marie
Buck, Jane
LeBlanc, Monique
Quinn, Shannon Tamara
Graduating Chartered
Insurance Professionals (CIP)
Graduating Chartered Insurance
Professionals (CIP) with Honours
Berndt, Darren August (Ontario)
Bryan, Alexandrea (Ontario)
Da Costa, Neil (Ontario)
Dale, Anureet (Anu) (British Columbia)
Engelland, Amanda (British Columbia)
Kalinina, Inna (Ontario)
Kalucki, Emily (Ontario)
Lam, Melanie Mei Yee (Ontario)
Leong, Sylvia Tse Wey (British Columbia)
Newlands, Stephen (Ontario)
Nikbin, Erika (British Columbia)
Robinson, Colleen (British Columbia)
Sharieff, Ayesha (Ontario)
Stairs, Shelley (Ontario)
Tellis, Ajay Augustine (Ontario)
Tisdale, Zachary Robert (Ontario)
Wallace, Daina Lynn (Ontario)
Wannamaker, Michelle K. (Manitoba)
Zhou, Fang (Ontario)
Graduating Chartered Insurance
Professionals (CIP)
Bowman, Emmie-Lee K.
Canfield, Chad
Olar, Shelley Johanna
Smith, Anna Mae Olivia Kathryn
Conestoga Chapter
Anderson, Kelly Meredith
Angus, Katherine
Ansell, Michael Benjamin
Atkinson, Kyle
Bartels, Andrea Dawn
Berry, Kyla Jaze
Bessey, Amanda Leigh
Bowers, Rebecca Frances
Buchanan-McDonald, Carly
Burns, Ryan T.
Coulter, Alexander
Coulter, Bonnie
Dales, Leanne
De Bartolo, Leanna Nicole
Di Reto, Jason
Doran, Andrea
Dunkley, Jessica
Edwards, Patrick
Evans, Julie Anne
Fizesan, Mihai
Gaughan, Jessica Everitt
Grant, Lynn R.
Harden, Andrew
Hawkins, Shannon
Henhoeffer, Shelley A.
Hennessy, Adam James
Hoggart, Cheri M.
Holden, Lindsay
Hope, Cindy
Johnson, Jennifer
Kelly, Laura Lee
Kruschat, Erinn
Lacey, Marilyn
Laidman, Gregory
Lebrasseur, Stacey
Lucier, Emily
MacIntosh, Andrea Denise
Mangiacotte, Stefanie Josephine
Marosevic, Maja
Massecar, Tracy
Matte, Kathy Susanne
McEnery, Gregory G. F.
McHugh, Emily Jane
McKay, Jenna Danielle
McRobb, Amber
Oprea, Andrew Vinicius
Oren, Irene
Palis, Allison
Panjwani, Ashif
Piercey, Zina Yvonne
Pleon, Michael Carl
Rebry, Amy J.
Roth, Emily
Schnarr, Alex
Scott, Michael J.
Scott, Robert
Seaman, Thomas Matthew
Shaw, Gregory Brian
Silva, Ashley Anne
Sloot, Melanie
Tallman, Michelle Marie
Taylor, Amanda Margaret
Taylor, Cheryl Lynne
Telfer, Scott Bradley
Vang-Thao, May Yee
Wegg, Susan Lauraine
Westman, Justine
Whitley, Joseph
Acevedo, Nazaret
Achue, Derek
Agashe, Rashmi
Ahluwalia, Simarpal Singh
Akande, Oluwakemi Iyabode
Alejandro, Andrea
Aleong, Paul
Alexander-Fiske, Laana
Ali, Haris
Alvear, Eulalia
Amaral, Linda Maria
Amell, Carissa
Anil kumar, Smitha
Anwar, MD Sayeed
Arbuckle, Matthew
Argier, Meghan
Armstrong, Marla
Arruda, Renata
Arslanian, Hagop
Asante, Rita Kwarteng
Asenjo, Igor Andres
Augusto, Katherine L.
Avery, Amanda
Bacchus, Farrah
Bagratee, Papamah Pratima
Balardo, Robert Joseph
Balkaran, Ravi
Ballantyne, Aaron
Bambral, Sunil
Banton, Michelle Diane
Banton-Jones, Odette
Barham, Jacqueline Margaret
Beckles, John O.
Bennett, Meredith Celeste
Berlin, Stephen
Besaña, Edgar Feril
Bhaskar, Deepali
Black, Sandra Evelyn
Bonaventure, Dilys Vidya
Brown, Melrose Angela
Brozic, Danielle
Graduating Chartered Insurance Professionals (CIP)
Continued
Butler, Ryan R.
Bynoe, Troy Randal
Caceres, Jacqueline
Cai, Jihong Cecilia
Cairns, Charles William
Calabrese, Eugene
Caldwell, Robert M.
Camilli, Lauren-Rae
Chan, Andrew G.L.
Chan, Margarette
Charnley, Meghan
Chau, Lisa
Cheng, Beverley
Chew, Kai Sze
Choksi, Hetal
Choudhry, Muhammad Adnan
Chow, Fiona
Cieslik, Christopher Ronald
Cirelli, Sara
Clague, Daniel
Clarke, Nadine R.
Cole, Elizabeth
Cook, Brad
Cook, Deborah Anne
Cuffe, Kalie Elizabeth
Currie, Matthew
Dang, (Tracie) Nguyet Hoang
de Mesa, Eric Santos
DeKuyper, Jillian
Deol, Manpreet
Derebi, Susan Couto Resendes
Dhaliwal, Harpreet Kaur
Dhanrajh, Ananta
Dhiman, Babita
Diaz, Reynaldo G.
Dimaano, Gina
D'Mello, Alisha Lianne
Doan, Thi
D'Souza, John
Dudley, Shawna
Dunklee, Tara
Elmhirst, James
Erochko, Jenna Kristine
Fan, Helena
Fayyaz, Ahsen
Fernandes, Nicole Andrea
Fiske, Steven
Fleming, Francis Wynne
Foden, Brent
Fowler, Eric
Fox, Sharon
Fraser, Ross David
Gabourie, Taralyn
Gadkar, Nurith
Gallant, Steven D.
Garcia-Lemus, Alex Daniel
Gasevic, Gabriela
Gehan, Brendan
Ghose, Shubhashish Ash
Gill, Opinder
Gittens, Sharon A.
Gnanatheepan, Anne R.
Gnanatheepan, Monica Baleswary
Gobind, Randy
Golias, Rachel K.
Gonzales, Aileen Azman
Gray, N. Ryan
Guthrie, Erich William
Hall, Heather
Haneiph, Helen M. Katwaroo
Harma, Stephanie
Harvey, Brooke
Harvey, Graham
He, Min
Heron, Candace Marie
Hiscock, Angela
Ho, Bikkie Chi Nga
Hogg, Jennifer
Holling, Constance
Hope, Joanne Joelle
Howell, Paula Eudoia
Hundal, Ajaydeep
Hung, Wan Yee Esther
Hussaini, Weda
Huynh, Boris
Insanally, Sean Kevin
Irwin, Courtney
Ismail, Salimah
Jardiel, Marilyn B.
Johnson, Clinton
Jordan, Nicole
Joseph, Golan
Jupp, Stephanie
Juric, Debbie Antonia
Kapoor, Gaurav
Kearney, Nadine
Kelly, Deborah
Keyes, Ariadne
Khawja-Junor, Huma
Khera, Jupinder
Konidis, Peter
Kosikowski, Arthur
Kostiak, Shaun Scott
Krzypkowska, Natalia
Kumar, Arun
Kwok, Eva
Laanes, Liisa Katrina
Lam, Lucia Wing Han
Lamba, Harkerat Kaur
Lambert, Barbara Louise
Lanz, Alberto
Lau, Lee-Ann
Lecker, Eduard
Lee, Changwook
Lee, Jason
Lee, William
LeNguyen, Brian
Leobrera-Cuales, Aleli Llanto
Leoneanu, Ian
LeQuyer, Don
Lewis, Amanda D.
Lewis, Dwight
Li, Bai Sen
Lieberman, Jordan
Litwinski, Gracjan
Lo, Claudius
Lobo, Raveen J.S.
Low, Samantha
Lucic, Mirella
Lun, Christopher
Maclean, Dennis
MacLeod, Lindsay Elizabeth
MacMillan, Heather Meghan
Madill, Sarah
Magaling, Kristina Rueca
Magee, Michael
Mahabir, Jennifer Mary
Malitsin, George
Marius, Victor
Marsala, Martha Fernanda
Martin, Brittany
Masly, Natalie
Mathews, Susan
Maurer, Kevin
May, Darryl James
McArdle, Heather
McCormack, Katherine
McCullough, Jennifer
Mcleod, Marsha
Medal, Paul
Continued
Mehboob, Sadaf
Melhuish, David Steven
Melilli, Marianna
Mercado, Maria Sofia Rose F.
Michaud, Dianne
Milne, Michael Douglas
Min, Jenny
Mirmohammadi, Janan
Mohideen, Shiraz
Mohindra, Raj
Moi, Kipkazi Zachary
Monteiro, Avil Robert
Moosaie, Sasha
Morris, Chantele Tara
Moses, Cheryl
Moses, Joshua Michael
Moss, Chris
Moyo, Tendai
Murray, Aneta
Naik, Ashish N.
Nancoo, Tricia
Nasrudeen, Sabeena
Ng, Michelle Wing Yee
Ng, Sharon Tracy
Nicholls-Ray, Victoria Jane
Nicholson, Shannon Nicole
Norris, Kathryn Ann
Nyberg, Brenda May
O'Malley, Maeve
Opal, Saad
Orlov-Wijesinghe, Valeria
Paolella, Andrea Joseph Frank
Patel, Nipul
Patterson, Keely
Pelton, Joelle
Pennington, Erin E.
Percy, Caitlyn
Perry, Brenda
Persaud, Suresh
Petroff, Devon
Petrova, Julia (Yuliya)
Phan, Kim
Phillip, Cathy
Polianskaia, Alexandra
Poole, Mark Anthony
Prasad, Ranjana
Prpic, Jerry
Pym, Laura
Qureshi, Soumaya
Rachael, Jyothirmai
Ragbar, Shelley
Ragwen, Sharmada Rena
Rahunathan, Ragulan
Ramos, Ryan D.
Ranson, Caroline H.
Raza, Ali
Rego, Diane
Rhind-Knight, Sarah
Roach, Jennifer
Roshdi-Navid, Hanieh
Rushe, Ronan
Rybicka, Ula
Samaroo, Jason Sanjay
Sampieri, David
Sankar, Vilasini
Sawh, Amanda
Seagrove, Andrijana
Shah, Denise
Sharma, Anju
Shaw, Jennifer
Sheard, Andrew Charles
Shetty, Uday V.
Shi, Tony Dong
Shoker, Sukhwinder S.
Shotton, Sarah
Sinclair, Arlene
Singh, Jasvinder Kaur
Sissoho, Wedieu
Slavova, Elitza
Slezak, Sylwia
Smith, David Mitchell
Sochocky, Paul Eugene
Somerville, Sheena
Spence, Alexandra Isabel
Spence, Evette
Stein, Ryan
Stewart, Christopher John
Stewart, Michael James Joseph
Stone, Nicole Pauline
Strabac, Clifton
Strickland, Julia
Su, Ada
Su, Ken
Suhrawardi, Sajedin
Sze, Sen
Ta, Cindy
Tang, Sandy
Tayyab, Tahir ahmad Ahmad
Teow, Ruyan
Thindh, Amandeep
Thompson, Sandra Lynn
Tommasone, Joseph
Tonner, Sean James
Torcato, Levine
Townsend, Tyler
Trentadue, Angela
Trottier, Christine
Trunyov, Davyd
Turrill, Monica
Umair, Sameen
Vader, Sheri Leah
van Dyk, Deborah Anne
van Halm, Russell G.
Van Kessel, Gary F.
Vanword, Margo
Varatharasa, Shobana
Vu, Rosie Hoa
Wan, Angela
Wason, Ashish
Webster, Jaclyn
Welwood, Matthew James
Wiley, Kaila
Williams, Derrick Anthony
Wolochatiuk, Shannon Patricia
Wong, Ling Yuk
Wright, Sean
Wu, Mary
Yap, Justin A.
Younus, Usman
Yu, Brenda Wai-Yin
Yu, Penelope
Zangrilli, Lori L.
Zed, Laura
Zhao, Lu (Stella)
Zonni, Marco
Arnone, Nicole
Arnone, Alexandra Valentina
Arruda, Acacio
Bago, Nicholas
Basiak, Laurie
Bordado, Rizchell Karen
Brooks, Lee E.
Burse, Mike
Cahill, David
Cairns, Brenda J.
Carr, Victor G.
Champagnie, Richard W.
Continued
Chmielnik, Jakub Marek
Ciccarelli, Tia Danielle
Coe, Robert
DeJonge, Jennifer
Dempster, Drew
Domjancic, Stephanie
Douna, Kimberly
Elo, Josh
Gawrys, Christine H.
Gray, Cindy
Hay, Maria
Ismayl, Kurdistan
Jerome, Candis May
Komljenovic, Dusan
Levinson, Daniel Jacob
Markham, Leah Louise
Mastromatteo, Gerald
McCauley, Nancy J.
McGurk, Sherry Enid
McLoughlin, Tara Lynn
Miodragovic, Dragana
Morrissey, Patricia
Neill, Krista LeeAnn
Nguyen, Huong Thi
Pemberton, Kylie Alexander
Penfold, William John
Penner, David
Pitton, Olivia Noreen
Reid, Ema Lea
Reid, Meagan
Russell, Joshua
Saunders, David
Scarrow, Dan
Steeves, Cody Thompson
Stewart, Barbara
Thompson, Dawna M.
Towers, Peter John
Tuplin, Dawn Marie
Vaccarello, Juliette
Van Essen, Inna
Waugh, Christine
Whillier, Laura J.
Bolduc, Émilie
Bouffard, Marie-Eve
Bouillé, Jessica
Boulanger, Manon
Constantineau, Audrey Santos
Duval, Daniel
Gagnon, Marie-Josée
Giguère, Nathalie
Lapierre, Marc-Étienne
Morin, Jean
Potvin, Jessica
Savard, Jimmy
Adjei, Nana Owusu
Allard, Valérie
Bah, Thierno Habib
Barreca, Karine
Beauchemin, Véronique
Botelho, Suzanne
Boughroud, Asmaa
Bouliane, Mathieu Philippe
Bousseau, Bernard
Côté, Diane
D'Agostino, Enrico
Deslauriers, Julie
Gauthier, Karine
Gauvin, Nancy
Hafhouf, Mourad
Harris, Tracy
Imperioli, James
Jelidi, Imed
Labarre, Claudia
Lafleur-Lalime, Mathieu
Lambert, Rémi
Larrivée, Patrick
Legault, France
Lemieux, France
Marquis, Aline
Massé, Nathalie
Pelletier, Véronique
Pothel, Johanne
Reynaud, Jean
Riendeau, Nathalie
Rousseau, Maxim
Roy, Joselle
Stival, Julien
Tees, Josée
Thériault, Marie Claude
Tringle, Marilyne
Alex, Christopher Michael
Borsk, Jeffrey
Bouwmans, Lori
Braun, Susan
Campbell, Kaitlyn
Carvalho, Walter Luis
Chang, Nadine
Christen, Colin
Crawford, Jeffrey
Drew, Tracy
Esau, Esther
Fenton, Drew A.
Freymond, Jonathan
Guzman, Jorge Ivan
Howcroft, Lisa Anne
Jamieson, Cynthia (Cyndi)
Kane, Cheryl
Lattiboudeaire, Jephunneh Michelle
Lewis, Ameria Mellissa
Machado, Kayly
MacKenzie, Brenda L.
Mosier, Samantha W.
Murphy, Stacy
Nagy, Beata Andrea
Pepin, Jackie Joanne
Pierce, Heather L.
Quartarone, Isabella
Raji, Dita
Sadoo, Sharon Anisha
Tompkins, Brian
Tuzimek, Renata
V. Ricamara, Shayne Marie
Visram, Ayaz
Watt, Brandon
Wells, Lisa
Williams, Ato
Yacoub, Alfred
Yee, Kenneth Chan-Yew
Ottawa Chapter
Dijkema, Jarrod Anthony
Fakeera, Saheeda B.
Fulop, Cristina J.
Gallo, Anthony
Gorman, Shannon
Grewal, Jasdev Singh
Hopkinson, Jennifer
Jennings, Krystal
Lafreniere, Jean-Michel
Larkin Lalonde, Fiona Mary
Larose, Justin
Continued
Lavallee, Edouard P.
Lemelin, Jean R.
Mann, Stephen A.
Messier, Theresa
Nasso, Nicholas
O'Keefe, Sean Patrick
Oulahen, Michael James
Savoie, Marc
Vaux, Julie
Vendette-Beaulieu, Danielle
Vermeulen, Jennifer
Wun, Mei Kwan
Anderson, Rebecca
Anderson, Veronica
Bell, Haley
Benns, Natasha Ita
Bettridge, Katie Alexandra
Bickle, Tom
Brown, Scott Randall
Case, Rebecca
Cleave, Wendy P.
Daigneault, Sara Jane
Derks, Cassandra
Doherty, Candice
Down, Christopher
Dupon, Kori Anne
Dupuis, Jacquelyn R.
Gaudet, Amanda
Gaudio, Stephen
Gosnell, Mary C.
Govier, Erin
Hammami, Al Ayham
Hilgendorff, James
Holloway, Sarah
Jabar, Layla
Jones, Steven M.
Jurich, Michael
Knight, Christopher Douglas
Koloff, Erika
Lai, Christine
Leyten, Janice
Lucchetta, Michael
MacKay, Kathleen
McDonald, Tracey
Morrison, Joel D. E.
Newlove, Julie Anne
Perrin, Evalina
Pikula, Bojan
Queen, Rob
Quesnel, Lisa
Roemmele, Nicole
Rose, Caroline
Ryall, Laura Kathleen
Semeniuk, Carlena
Shipley, Cameron
Smith, Colleen
Spanogiannis, Gina
Spencer, Lori A.
Taylor, Sarah
White, Matthew Raphael
Zrini, Kurtis Myles
of British Columbia
Abiera, Kathryn Nicole
Aheer, Ram
Alang, Kavneet
Allingham, Stephanie
Anderson, Heather Lynne
Andrew, Janet Joanne
Augustini, Cary Paulette
Aulakh, Rajvinder Kaur
Brennan, Susan Lynn
Brown, Devin Andrew-Kardel
Chan, Yvonne SY
Chandra, Lawrence
Chang, Abby
Cheema, Surinder Kaur
Chow, Wai Ho (Louis)
Chung, Jeffrey
Chungh, Amandeep
Claassen, Francine
Cuff, Shane
Dahlseide, Michael James
Davies, Adrian
Day, Daniel
de Costa, Karen
Dionne, Jana
Dobrovolny, Joanne Marie
Dodd, Noel James
Doerr, Graham N.
Ducheminsky, Tyler
Dzelme, Marcela
Fink, Jody
Foster, Ashleigh Lauren
Fowler, John
Fraser, Leonard
Frese, Justine
Funk, Michelle K.
Gordon, Darren James
Goundrova, Taissia
Hannis, Christopher James
Harrington, Lisa L.
Hemphill, Leah Joleen Atagi
Henn, Lindsay Janet
Hill, Christina
Ho, Clement Ka Lam
Ho, Ka Ki (Richard)
Iosub, Hadriana Sadie
Jackson, Kelsey Lynn
Jakesta, Sherry Lena
Jakupovic, Mirsada
Jang, Sue-Ann W.
Jayaraj, Aswin
Jevons, Dave
Johnston, Shana Renée
Joyner, Allison
Khoie, Jessica
Khurmi, Manvir
Kihara, Nicole
Kler, Kal
Kokot, Terry-Lynn
Kowal, Karen Louise
Kwong, Julie Pui Hung
Lagaditis, George
Lam, Dickson
Larkman, Jaime-Lee
Lee, Jae Sang
Leung, Anna
Leung, Tracy Sharon
Li, Moon Man-Hong
Lim, Kevin
Lind, Kristopher
Long, Teng
Luu, Sau Wan
Machinski, Carlyle Maria Townsend
Macpherson, Neil
Macrae, Trevor James
Mah, Ryan
Manhas, Inderpal (Paula) Kaur
Manral, Ashish
Martin, Rachel
McChesney, Ayla Jordan
McLean, Jennifer L.
McMorran, Alana Fay
McNally, Carol Anne
Continued
Mohammed, Jasmine Ferrel
Nagai, Joel R.
Ng, Sherry Chui-Mei
Nguyen, Cu Thanh
Ong, Sally Tan
Oxley, Farzana
Paje, Mark Anthony
Palad, Yaniley Luz Canto
Panagrot, Jonathan Murray
Parekh, Dhanisha
Parrotta, Lisa
Plant, Sheriden Michelle
Qian, Liang (Bonnie)
Rocha, Paula
Romerosa, Kristine
Rota, Sonia Mae
Sangha, Mandeep Singh
Saunders, Shana Angena
Schauermann, Vanessa Marie
Schneider, Kathy
Schutz, John
Shaak, Cheryl Louise
Shaw, Stephen
Simpson, Amanda
Sorge, Karl W.
Stapelmann, Megan
Strom, Sarah Jane
Suto, Kimberly Anne
Tanyag, Wilhelmina
Tehranchi, Ali
Terry, Scott
Thaker, Robyn Ravena
Thompson, Mary
Thorburn, Melissa Tafadzwa
Towell, Reid S.
Toy, Victor
Tseng, Carol Lin-Wen
Tucker, Ian
Vakenti, Jennifer Leah
Van Damme, Wayne
Viegas, Natasha
Ward, Colin Andrew
Wenn, Laura Patricia
Williams, Carrie Anne
Wong, Natalie
Wong, Theresa
Wright, David
Young, Chrissy
Yuen, Louisa Y. M.
of Manitoba
Allanson, Jennie-Lee Jane
Artemiuk, Matthew
Bowlby, Adrian A.
Carradice, Jodi
Dattero, Joe
Dayman, Cindy L. A.
Delaney, Andre Sinclair
Dheilly, Stacie
Dixon, Elizabeth
Giannico, May Mercy
Jones, Melissa Anne
Jubinville, Melinda
Kowal, Karen Yvonne
Lasuik, Bernadette
Lehmann, Kurt
MacKinnon, Derek
McNeil, Bertrum James
Mondor, Colette
Moorehead, Diane
Morgadinho, Helder Dias
Munyoro, Varaidzo R. G.
Nowak, Danielle J.
Scott, Jennifer M.
Smith, Anthony Olivier
Tarrosa, Anna Liza
Wilson, Andra Dawn
Ylagan, Samantha
of New Brunswick
Albert Blain, Rachel
Beck, Amanda
Bourgoin, Anne E.
Bourque, Michelle Anne
Cole, Julie
Cormier, Rémi
Corscadden, Erica Ann
Curry, Erin
Fillmore, Natasha
Franklin, Adrienne
Fullerton, Jacqueline
Gallant, Derek
Gamache, Manon
Gaynes, Brenda Gail
Girouard, Nicole
Goguen, Nicole
Hebert, Melanie
Kilfillen, Katie Lynn
LeBlanc, Caroline Nicole
Letson, Andrew Joseph
Li, Yibo
Macdonald, Jill
Mason, Barbara
McKenney, Mark Douglas
McNamee, Jillian Dawn
Michaud, Line
Miller, Marise
Muise, Kelly
O'Blenis, Tami Anne
O'Neill, Andrew
Robichaud, Nathalie Nadine
Sullivan, Tracy
Taylor, Alisha Ellen
Teakles, Amber
Thebeau, Heidi Ann
Thibault, Aaron
Vautour, Sylvie
Webster, Ellen M.
of Newfoundland & Labrador
Crews, Craig A.
Kielly, Lana M.
Li, Ye
Marshall, Lorraine
Reddigan, Donna R.
of Northern Alberta
Aminuddin, Shaheryar
Amiri, Shamim
Bamford, Amber Renee
Benson, Gavin
Berger, Jennifer
Blumhagen, Pauline Elaine
Boguski, Karma
Brisebois, Mackenzie
Cable, Velvet Lynn
Cheng, Paul Paul
Chiu, Antony
Dadhria, Revi
Danchuk, Jeremy John
Desmond, Larenda
Dommer, Janet
Dondo, Farai
Continued
George, Joseph
Gill, Prabjot Singh
Goudreau, Ashley Marie
Greeno, Christine E.
Griffiths, Jeanne
Guerrero, Alexander
Hartman, Shawna
Heinz, Jon David
Herman, Tyler
Hoeven, Carley
Hope, Peter
Ingram, Morgan Kate
Janickova, Katerina
Jenkyns, Colin Philip
Jones, Morgan
Knight, Paige
Kohlman, Shantelle Anne
Kotscherofski, Robert H.
Kwan, Andy Ka-kei
Marginet, Julia Germaine
Marin, Felipe E.
May, Ryan
Mendryk, Dorothy Louise
Meters, Susanne M. L.
Metivier, Christian
Minhas, Priya
Muddle, Stephanie
Muyres, Tanya Victoria
Orlecki, Tyler
Prabhakara, Suparna
Rhodes, Brittany Anne
Richelhoff, Tammy
Sharma, Samunvaya
Sheridan, Carlos Marcellus
Sleeman, Laura
Somerville, Jeffrey
Sosnowski, Mark
Stephenson, Krista
Wagner, Carol P.
Wesolowski, Alex
Wylie, Warren
Yu, Vincent Luis
Zhao, Xiaoou (Christine)
of Nova Scotia
Anthony, Heather J.
Britton, Melissa Leanne
Brown, Martha Lynne
Brown, Sarah
Cahill, Kevin R.
Cameron, John Carson
Cameron, Kelly
Carter, Jason Troy
Charman, Sam A.C.
Chisholm, Erin Michelle
Connolly, Michael
Conrad, Marjorie Lillian
Cormier, Daryl Allan
Dauphinee, Lee-Anne
Davison, Matthew Jared
Decoste, Andy James
Duncan, Jessica
Goodwin, Jennifer
Grant, Angela Christine
Gray, Nichole
Greenwood, Ryan Douglas
Hill, Melissa Anne
Kelly, Rhonda Estelle
Langer, Michelle
Laprise, Lisa Irene
Long, Adelle Louise
MacCaull, Aneill
MacLeod, Breanna Dyan
McEachern, Kathy M.
Morton, Lori M.
Ndiaye, Mamadou
Parsons, Colin Matthew
Peach, Scott W.
Plant, Darcy Michael Frederick
Rogerson, Roseanne
Ryan, Jody Kristine
Slaunwhite, Barbara Elizabeth
Stryncl, Tomas
Theriault, Danielle Sylvie
White, Candice Maureen
Wile, Anthony Scott
Young, Joel Karl
The Insurance Institute of Prince
Edward Island
Arsenault, Marcel G.
Bernard, Karen Anne
Champion, Nancy Ann
Gallant, Tracy Lee
Hoyles, Andrea Clara
MacDonald, Rebecca
Stewart, Donna Marie
of Saskatchewan
Allen, Derek
Amurao, Flordeliza Tan
Bilawchuk, Linda
Boehm, Jill Isabelle
Boehm, Jesse Lee
Campbell, Traci
Dahle, Celeste
Dahle, Ashton Maurice
Dawal, Katherine Joyce
Demer, Taylor
Dlamini, Steven Charles
Edwards, Keith
Fatty, Alieu
Gbadebo, Adeyemi Fatai
Genoway, Lowen
Giesbrecht, Sonja Lynn
Glowa, Marianne
Hegel, Jason
Hodges, Brianna
Hounjet, Tyler John
Jones, Rachel Veronica
Korchinski, April
Kosh, Janelle Anne
Kreiter, Andrea
LaBrash, Tyler
McClelland, Nicole Lynne
McKee, Taryn Christine
McPherson, Meghan Elizabeth
Ostapowich, Shane
Petersen, Carrie Lynn
Planeto, Tessa
Schill, Sheila Marie
Seabrook, Evan
Stephenson, Lindsey Catherine
Stephenson, Ryan Merle
Tienkamp, Bobbi
Voroney, Sharon A.
Waller, Michelle
Wesdyk, Lynette Marie
Wesdyk, Stan
Wild, Marissa
Wirt, Mikhael Robert
Yano, Amy Michelle
Yano, Tyler James
Young, Bailey Mae
Continued
of Southern Alberta
Barton, Andrew Wesley Harland
Bellusci, Caterina Maria
Briggs, Kourtney Michelle
Brown, Beatrice
Burgess, Catherine E.
Campbell, Ronald Lyle
Chang, Wayne
Chira, Michaela Diana
Chiu, Chia-Min
Concepcion, Mary Claire
Corbeil, Christopher
Crawford, Alexis Claire
Demian, Alin C.
Dickens, Adam Matthew George
Dickson, Laura
Dietrich, Gregory James
Emeka, Ndidi
Fitzpatrick, Troy
Furman, Erin
Gallaher, Katelyn Courtenay
Gornik, Mark Andrew
Gross-Leibham, Andrea
Gussak, Ryan James
Halarewich, Alison
Hanson, Shauna
Hula-Pull, Jana
Javed, Muhammad Nafis
Landry, Rachelle
Latvala, Kelly
Lauzon, Joel
Lee, Robin Ann
Mascardo, Beatriz
Mckone, Shawn Ryan
McWilliam, Richard
Millar, Jennifer Elizabeth
Millar, Samantha
Miyazoe, Seiji
Molnar, Arwen
Moorman, Lewis David
Mukherjee, Swati
Parama, Rebecca
Ranger, Sundae Irene
Reeder, Matthew Ryan
Rooke, Marcus
Rosol, Greg
Shigehiro, Margaret
Sonde, Frances
Spate, Tyler
Steinke, Darrin R.
Tanner, Alicia Marie
Tansey, Kyle
Thompson, D. Brian
Thomson, Adam David
Tran, Dennis
Van Berkel, Michelle Patricia
Viberg, Cristy Lisa
Voong, Tommy
Warren, Steven Vincent
Williams, Heather
Wu, Diana Shui Wan
Yau, Davin
Associated Local Institutes and Chapters
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Telephone: (416) 362-8586 or 1-866-362-8585
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L’Institut d’assurance
de dommages du Québec
1650 - 1200, avenue McGill College
Montreal, QC H3B 4G7
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Fax: (514) 393-9222
[email protected]
Edifice Le Delta 1
1300 - 2875, boul. Laurier
Sainte-Foy, QC G1V 2M2
(418) 623-3688
Fax: (418) 623-6935
[email protected]
of New Brunswick
101 - 1010 St. George Boulevard
Moncton, NB E1E 4R5
(506) 386-5896
Fax: (506) 386-1130
[email protected]
The Insurance Institute of Nova Scotia
250 Baker Drive, Suite 220
Dartmouth, NS B2W 6L4
(902) 433-0070
Fax: (902) 433-0072
[email protected]
of Prince Edward Island
(Re-routed)
Toronto, ON M5C 1C4
(902) 892-1692
Fax: (902) 368-7305
[email protected]
of Newfoundland and Labrador Inc.
151 Crosbie Road, Level 3, Chimo Building
St. John’s, NL A1B 4B4
(709) 754-4398
Fax: (709) 754-4399
[email protected]
PROFESSIONAL DESIGNATIONS
Chartered Insurance Professional (CIP)
Fellow Chartered Insurance Professional (FCIP)
CERTIFICATE PROGRAMS
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Insurance/Technical
Interpersonal/Communications
NETWORKING & CAREER DEVELOPMENT
Seminars, Symposium, Special Events connecting the industry
Career Connections promoting careers in insurance
INDUSTRY INSIGHT & RESEARCH
Demographic Analysis of the p&c Insurance Industry in Canada
Emerging Issues Research Series: Implications for the Insurance
Industry in Canada
Toronto, ON M5C 1C4
Toll-free: 1.866.362.8585
Phone: 416.362.8586
Fax: 416.362.1126
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Financial Statements - Insurance Institute of Canada

Transcription

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