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Crawford
Educational
Services
Course Catalog
Programs and Services
A FULL SPECTRUM OF LEARNING ENVIRONMENTS
Crawford Educational Services delivers self-paced and live educational environments through both traditional
classroom and virtual educational platforms. Courses are designed exclusively for the insurance industry. Through
the Knowledge Management Center (KMC On Demand®), curricula range from traditional CE certification courses
to customized, client-driven content. KMC On Demand delivers top of the line educational resources that help drive
success in the competitive industry of claims and risk management.
• Client-driven curricula
• Subject matter networks
• On-demand, personalized learning for skill and competency gaps
• Managed service for licensing compliance and CE certification
• Downloadable checklists, forms and documents
• Long-term competency strategies, including role-based certifications
Table of Contents
Page 1
Class Descriptions
Standard Classroom & Virtual — Ongoing
Page 2
Class Descriptions
Standard Classroom & Virtual — As Needed
Page 3
Online Classes
Self-Paced Curriculum at a glance
Page 4
Learning Tools & Customized Options
Class Descriptions | Standard Classroom & Virtual*
Crawford Educational Services offers a variety of industry-specific courses in both a traditional classroom setting and virtually through a
computer or teleconference webcam. In both applications, live instruction facilitates a collaborative environment, synchronous instruction and
instant feedback.
Ongoing Courses
Basic Casualty Class — 10-Day Virtual Class*
This two-week class combines KMC courses and live, instructor-led webinars to provide entry level casualty adjusters with the knowledge
and technical skills necessary to handle casualty claims while under supervision. Training areas include: Fair Claims Handling Practices;
Adjuster Law, Auto Coverage; HO Liability Coverage; CGL; Business Auto Coverage; Subrogation and Field Investigation (including
practical application exercising for investigation and negotiation training); and Investigation Training (involving practical application
exercises, including auto, truck accidents, slip and fall and products).
Basic Workers Compensation Class — 5-Day Virtual Class*
This one-week class combines KMC courses and live, instructor-led webinars to provide entry level workers compensation adjusters with
the knowledge and skills to handle workers compensation claims in an automated claims handling environment. This supervised course
addresses: Fair Claims Handling Practices; Adjuster Law; Confirmation of Coverage and Client Instructions; Employment; Compensability;
Workers Compensation Benefits; Medical Terminology; Evaluating Medical Reports; Reserving; Reporting; Subrogation; Fraud Awareness;
Litigation Management; and Negotiating.
Basic Property Loss Adjustment Class — 10-Day Virtual Class**
This two-week class uses PTC 1 certification courses and live, instructor-led webinars to provide the knowledge and technical skills
necessary to handle homeowners property claims while under supervision. Combining online pre-study with an instructor led, web-based
class and a skill application lab, training is provided in the following content areas: evaluate; estimate and handle property losses;
analyze and apply coverage; prepare estimates in the automated; and electronic environment.
Advanced Estimating & Property Forum — 10 Days at Atlanta Support Center***
The first five days of this program involve Xactimate techniques for property losses. In this section, the adjuster will be completing multiple
practical application exercises including: sketch with various types of damages; accurate measurements and dimensions; base service
charges; minimum charges and lump sums; definition of unit cost; estimate documentation; proper application of overhead and profit;
repair vs. replacement; matching and line of sight rule; roofing and accessories; palettes in sketch for floor coverings; and real-time
training in Xact. Week two will challenge the adjuster to recognize and correct specific errors and properly handle losses in claims cases
including: repair or replace; existing estimate much larger than the estimate in the file and how to proceed; coverage issues; Insurable
interest (including condos); meeting specific client requirements; matching; estimate accuracy issues; subrogation; stock inventory; and
tenant improvement and betterment.
Intermediate Property Class — 10 Days at Atlanta Support Center
This two-week class enables the graduate to handle commercial property losses by determining coverage and procedures under
commercial line policies. Inland and Ocean Marine, Fidelity and Crime, Boiler and Machinery and Commercial Condominium policies
are discussed. Students learn to handle stock inventory, small business interruption and mercantile business interruption losses as well as
to properly apportion losses when more than one policy is involved.
Recommended pre-requisite: Basic Property Class
Advanced Property Class — 5 Days at Atlanta Support Center
This one-week class provides experienced property adjusters with business income claims training. The course enables the graduate to
handle Mercantile Business Interruption losses under various commercial line business income and extra expense forms.
Recommended pre-requisite: Intermediate Property Class
Care Management Services Class — 4-Day Virtual Class†
This class combines KMC courses and live, instructor-led webinars to give medical case managers and care managers a process-based,
service delivery learning experience. Topics include: Demographics; Financial Markets; Caregiver; Care Management Process; Care
Management Assessment; and Calculating Cost Estimates. Supervisors and Branch Managers responsible for the delivery and supervision
of these services are welcome to participate.
Case Management Class — 3.5-Day Virtual Class†
This class combines KMC courses and live, instructor-led webinars to provide entry level case managers with the knowledge and skills to
manage workers compensation cases. Subjects addressed include: Workers Compensation; Roles and Relationships; Case Management
Process; Interviewing Contacts; Evidence Based Medicine Guidelines; Documentation; Quality Indicators; Return to Work; Savings; and
Outcomes. The Webinar sessions are 1/2 day in length.
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As-Needed Courses
Disability and Leave Training Class — 8 Days at Sunrise, FL Office†
This class provides the skills to handle the various types of disability cases as well as absence and leave management. You will learn to
identify the characteristics of disability cases and to distinguish between the short- and long-term disability factors that impact eligibility
for benefits. You will be able to apply the provisions of the employer’s benefit plan and consider available medical and vocational
information in order to develop a realistic case management plan.
Conducting an Office Ergonomic Evaluation Class — 1-Day Virtual Class†
This class uses a live, instructor-led webinar to provide case managers with the knowledge and skills to conduct a thorough and complete
office ergonomic evaluation. Subjects include: definition of ergonomics; physical, cognitive and organizational ergonomics; etiology of
discomfort; and correct positioning of office equipment and furniture.
Catastrophic Case Management — 1-Day Virtual Class†
This class provides the experienced case manager with the knowledge and skills to deliver catastrophic case management services to
severely injured workers. Subjects addressed: objectives of the referral; the CAT case manager’s role; initial and ongoing assessments;
discharge planning; and rehab.
Conducting a Job Analysis — 2-Hour Virtual Class†
This class provides the experienced case manager or vocational consultant with the knowledge and skills to perform a job analysis.
Subjects addressed: purpose of a job analysis; steps to conducting a job analysis; Americans with Disabilities Act of 1990; and
completing the job analysis worksheet and report.
Introduction to Liability Insurance — 1-Day Virtual Class†
This class provides the experienced case manager with the knowledge and skills to deliver liability case management services. Subjects
addressed: introduction to liability insurance; difference between liability cases and WC cases; case review and completion; analyzing
medical records; conducting research; using physician consultants; and report writing.
Vocational Case Management — 4-Day Virtual Class†
This class provides the experienced vocational consultant with the knowledge and skills to deliver vocational case management services.
The focus of the class is to provide the vocational consultant with basic workers compensation skills to assist the injured worker in
achieving a return to work that is consistent with maximum medical and vocational potential. Practical application exercises allow the
student to apply knowledge in an experiential environment.
Vocational Training for RNs — 1-Day Virtual Class†
This class provides the experienced case manager with the knowledge and skill set to deliver basic vocational services such as
developing a job description or completing a job analysis. Occasionally, geographic areas may not have a Vocational Case Manager
available to conduct these vital functions. This class trains medical case managers how to complete job description and job analysis with
the employer of injury to facilitate information needed by the treating provider to release the injured worker to return to the specific job
with or without modifications.
Developing Individualized Educational Plans — 2-Hour Virtual Class†
This class provides the experienced care manager with the knowledge and skills to create an individualized educational plan when
needed. Topics include: introduction to individualized educational planning; defining a “child with a disability” as defined by the
Disabilities Education Act; listing and describing the required components of an individual education plan; and case studies.
† Enrollments should be sent directly to Sili Raab [email protected] Class size limited to 6 participants.
* Online pre-study course modules must be complete prior to attendance at class.
** Online automated Xactimate training must be completed prior to the start of the virtual classroom. Online pre-study course modules are vital
to classroom comprehension and must be complete prior to class attendance. Trainees cannot start the virtual class unless pre-study is
complete. New Trainees must take the Advanced Estimating & Property Forum following this Basic Property Class.
*** There is a pre-study for this class. Xactimate systems training must be completed prior to attending this class. The class does NOT teach
the system. Xactimate system training is available as a KMC course.
Page2
Online Classes | Self-Paced Curriculum at a glance*
Offering similar educational content found through live instruction, the online class environment differs in its flexibility and pace. Rather than
weekly participation and deadlines, work is completed at your own pace, anytime during the course. The online self-paced environment provides
the ability to choose a start date for the course and delivers the flexibility many working learners need when choosing a class schedule.
Attention adjusters! Stay compliant with the latest course offerings to maintain state-specific license requirements.
Auto Courses
Property Policy Courses
Auto Liability (12 modules)
Auto Physical Damage (7 modules)
Auto Subrogation (2 modules)
Rental Reimbursement (3 modules)
Earthquake (6 modules)
Inland Marine (3 modules)
Coverage & Liability in Cat Claims (1 module)
Residential Property Policy (11 modules)
Countertops Claims Basics (2 modules)
Cabinet Claim Basics (3 modules)
Handling Cyber Attack Claims (2 modules)
Tree and Landscape Losses (2 modules)
Residential & Commercial Low Slope Roofing Systems (3 modules)
Residential Roof Systems & Repair - Composition Shingles (3 modules)
Residential Roof Systems & Repair - Wood Roofs (3 modules)
Casualty Courses
Advanced General Casualty I (7 modules)
Advanced General Casualty II (6 modules)
Casualty Core Skills I (5 modules)
Casualty Core Skills II (7 modules)
Casualty Core Skills III (11 modules)
Commercial General Liability (9 modules)
Crime Insurance (3 modules)
Personal Liability (6 modules)
Ethics
Insurance Ethics (3 modules)
Ethics and Integrity (6 modules)
Ethics in the Workplace (1 module)
Soft Skills
Negotiations (3 modules)
Communicating with Customers on Their Terms (3 modules)
Transportation
Commercial Trucking (5 modules)
Truck Accident Investigation for Non-Casualty Adjusters
Fraud Courses
Workers Compensation
California Insurance Fraud Awareness (1 module)
Insurance Fraud Awareness (1 module)
Workers Compensation Core Skills I (8 modules)
Workers Compensation Core Skills II (7 modules)
Workers Compensation (Advanced) Core Skills III (5 modules)
Workers Compensation (Advanced) Core Skills IV (5 modules)
Tests, Injuries and Conditions (3 modules)
Employees Injured Away from Employer Premises (1 module)
More Courses Available!
Custom courses for specialty services
State-specific regulation education
And much more!
ALL COURSES
PROVIDE CE CREDIT
*Additional classes and more information on state-specific regulations are available at KMConDemand.com
Page 3
Learning Tools & Customized Programs
Crawford Educational Services offers cutting-edge software and technology designed exclusively for
the insurance industry.
KMC Online Learning Suite – provides CE credits via individual models that allow self-paced learning
while offering:
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Online learning system
Classroom and virtual course library
Learning and development tools such as glossaries, podcasts and resource areas
Records management
More information available at KMCOnDemand.com
Compliance Genie – Our CE tracking system includes a database that monitors state licensing requirements
providing timely alerts as license expiration nears. CEs awarded outside of the KMC platform are tracked, enabling onestop maintenance for adjuster compliance. This self-managed resource eliminates the need to use your own company’s IT
resources and offers:
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Full integration into KMC
Adjuster access to the best e-learning platform in the claims industry
Views to see who is and isn’t in compliance
Reports by user, state, office, region and company
Online affidavit and proctor forms
Virtual Labs – a self-paced, informal learning environment of games, video and trial and error interfaces. These
interactive tools supplement structured training and engage the learner with dynamic images and responsive tools that
further activate the learning experience.
Customized Learning and Certification Programs – Driven by
a dynamic process that evaluates the strengths and needs of your organization, we develop
customized learning solutions for adjuster teams, risk and claims departments and organizations.
By leveraging our hundreds of existing courses, programs, software and interactive learning
platforms, we can customize programs and courses to meet specific organizational goals.
Our learning and certification programs focus on a commitment to academic excellence,
customized content and truly flexible formats to best fit within the context of your organization.
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BROADSPIRE®
CONTRACTOR
CONNECTION®
E D U C AT I O N A L
SERVICES
GLOBAL TECHNICAL
S E R V I C E S TM
P R O P ERT Y & CA S UA LT Y
CRAWFORD EDUCATIONAL SERVICES has provided
employees, clients, and the broader insurance industry
with training solutions for more than 60 years. It includes
three unique service offerings: traditional and virtual
classroom programs; KMC On Demand, a highly
configurable knowledge management technology
delivering customized learning programs, simulations
and performance support tools; and continuing
education/license compliance solutions.
CRAWFORD EDUCATIONAL SERVICES
[email protected]
404.300.1521
Crawford & Company
World Headquarters
1001 Summit Boulevard
Atlanta, GA 30319
800.241.2541
[email protected]
www.crawfordandcompany.com
RISK SCIENCES GROUP ®
The Crawford SolutionTM
The most comprehensive global solution for claims administration
Powered by Crawford iQTM
NYSE: CRD-A, CRD-B | Crawford & Company
1001 Summit Blvd | Atlanta GA 30319 | 800-241-2541
EDS-COURSECATALOG-1115
CRAWFORD,® the CRAWFORD Globe logo,® CRAWFORD & COMPANY,® THE CRAWFORD SOLUTION,TM THE CRAWFORD SOLUTION logo,TM BROADSPIRE,® the BROADSPIRE Globe logo,TM CONTRACTOR CONNECTION,® CRAWFORD CONTRACTOR CONNECTION,®
CRAWFORD GLOBAL TECHNICAL SERVICES,® CRAWFORD GTS,® GLOBAL TECHNICAL SERVICES,TM GTS,TM the GTS CRAWFORD GLOBAL TECHNICAL SERVICES logo,® RISK SCIENCES GROUP® and RSG® are trademarks or registered trademarks of
Crawford & Company or its affiliates in the U.S. and/or other countries. Foreign trademark registrations may also protect these trademarks. The foregoing is a non-exhaustive list of Crawford’s trademarks and service marks.