Administrator`s manual

v2.2
The innovative software solution
for customer-specific call management
Administrator’s manual
Phone:
Mobile:
Fax:
E-Mail:
Web:
iCe.EDV David Horst
Im Marxberg 32
D-54552 Mehren
+49 6592 633130
+49 176 11133322
+49 3212 1155323
[email protected]
www.icetel.info
All copyrights, trademarks and registered trademarks are the property of their respective owners.
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INDEX
Index........................................................................................................................................................................ 3
How is iCe.Tel II structured? ................................................................................................................................... 4
Installing ESTOS TAPIServer 2.2 .............................................................................................................................. 4
Configuration of ESTOS TAPIServer 2.2................................................................................................................. 12
Installing MySQL 5.0 Community Edition .............................................................................................................. 15
How does CTI work?.............................................................................................................................................. 22
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HOW IS ICE.TEL II STRUCTURED?
To use iCe.Tel II there you need the following four components:
-
PBX-specific TSP (TAPI driver)
ESTOS TAPIServer 2.2 which communicates between the local TAPI driver and iCe.Tel II
MySQL 5.0 Server (we recommend the free „community edition“) as the database
The software iCe.Tel II
The TAPI driver is a spectial driver for you telephone switchboard (PBX) and therefore it is different from PBX to
PBX. On our website http://icetel.info you can find a list of all supported switchboards. Even if you switchboard
is not listed, it is most likely possible to use iCe.Tel II if there is a TAPI driver for your switchboard
After the TAPI driver was installed on your server, the TAPIServer from Estos has to be installed there, too. This
software serves the TAPI information on your local network.
Following you can find a detailled instruction how to install the software.
INSTALLING ESTOS TAPISERVER 2.2
On the iCe.Tel II CD the TAPIServer-software is included in german and english. You can find the English
software in the folder procall2.2.28.1220uk. You can install it by clicking on procall_uk.
Click on „Next“
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Click on „I accept the license agreement“, then click on „Next“
Enter your company’s name, the click on „Next“
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Change the destination folder if necessary, then click on „Next“
Click on „CTI Network Server Installation“, then click on “Next“
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Enter a password if necessary (this will protect the admin tool for unauthorized access), then click on “next”.
Click on “Next“
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If you don’t have a license of TAPIServer yet, click on “TapiServer Trial“, then click on “Next”
Click on “Next”
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Click on “Next”
Click on “Individual Login“, then click on “Next”
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Click on “Next”
enter your area code if necessary, then click on “Next”
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Select the TAPI lines you need, then click on “next”. This settings can also be changed later.
Click on “Finish”
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Click on “Finish”
Now the TAPIServer is installed and will be automatically loaded as a (NT-)service when you boot up your
server.
CONFIGURATION OF ESTOS TAPISERVER 2.2
To assign the extension line to a computer, you need to start the “TAPIServer Admin” and create a few new
users.
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In the user management, click on “User”, then click on “Add…”
As the username enter the computername, then click on “OK”.
Note: Even if iCe.Tel II is running on the same computer, on which the TAPIServer is running, you need to enter
the computername, not localhost.
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As the “CTI Password” you must enter “icetel” for each user. After that you can define the own extenstion in
the field “Lines”.
If you don’t want to enter it manually, you can choose a line by clicking on the button “…”
If you want to use the iCe.Tel II monitor you need to create another „user“ with the name „icetelmonitor“ in
the TAPIServer. The CTI password has to be “icetel” as well. Additionally you need to define all extensions that
should show up in the monitor in the tab “Additional extensions”.
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Add all needed extensions and select all functions “Make calls”, “Display caller ID outbound”, “Display caller ID
inbound” and “Redirect/Pick up calls”.
INSTALLING MYSQL 5.0 COMMUNITY EDITION
Please download the actual version of MySQL 5.0 Community Edition from
http://dev.mysql.com/downloads/mysql/5.0.html . On this site you should normally choose “Windows
ZIP/Setup.EXE (x86)” (or another version fitting you system requirements), then download it. After that, start
the downloaded setup program.
Click on “Next”
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Click on “Next”
Click on “Install”
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Click on “Next”
Click on “Next”
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Click on “Finish”
Click on “Next”
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Click on “Standard Configuration”, then click on “Next”
Click on “Include Bin Directory in Windows PATH”, then click on “Next”
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Give your MySQL server a root password. You need to write that one down since this will be needed later. Then
click on “Next”
Click on “Execute”
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Click on “Finish”
The MySQL server is now installed and will be started as a (NT-)service when booting up your server.
Normally there are no other settings required.
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HOW DOES CTI WORK?
The connection between a computer (or a computer network) and a telephone (or a telephone switchboard) is
called CTI (computer telephony integration). With iCe.Tel II you can see the possibilities that you have with that
connection.
The communication between the switchboard and a computer is normally realized by using one of the
following connection methods:
-
USB (needs one free USB port in your TAPI server)
serial (RS232, needs one free serial (COM-)port in your TAPI server)
S0-Bus (needs an ISDN card in your TAPI server)
LAN (can be integrated directly to your computer network, the TAPI server communicates with the
switchboard by using TCP/IP)
You need to install a telephone switchboard-specific software on your server. This is the so called TAPI driver
(TSP, TAPI service provider), which realizes the software interface between the switchboard (PBX) and the
server. By installing the TAPIServer software you can route this TAPI information out on your computer
network, so that all client PCs on which iCe.Tel II is installed, can get this information.
Schematically this looks like the following graphic:
3rd Party CTI
The TAPIServer software assigns the client computer and the correct telephone (extension), so that iCe.Tel can
react on the correct client computer, for example if the telephone is answered.
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