Clopay Expands Commercial Door to Accommodate Wider Openings
Transcription
Clopay Expands Commercial Door to Accommodate Wider Openings
VOLUME 22 ISSUE 9 H E The Monthly Overhead Door Newspaper Since 1992 NEWS G ARAGE D OOR T SEPTEMBER 2013 Clopay Expands Commercial Door to Accommodate Wider Openings OHIO - Clopay is now offering its commercial Model 3720 premium-duty 2” polyurethane insulated steel door in widths up to 36’2” to accommodate large openings on warehouses, manufacturing facilities, pole barns and outbuildings. The doors were previously available in standard widths up to 32’2”. The maximum height offered is 24 feet. Oversized Model 3720 doors are engineered to order and supplied with heavy-duty hardware and detailed shop drawings illustrating the proper positioning of support brackets and the counterbalance system during installation. Additional header support is also required. The company notes that the Model 3720 provides a durable, thermal barrier against extreme temperatures and weather. The three-layer Intellicore construction features environmentally safe CFC- and HCFC-free polyurethane insulation foam injected between two layers of galvanized steel, with a thermal break, to provide an R-value of 18.4. An optional 32”x 80” pedestrian pass door can be added to doors up to 16’ wide to save on heating and cooling costs by reducing the number of times the main door needs to be opened. The interior and exterior door panels are primed and coated with a baked-on polyester paint finish for a durable, lowmaintenance, rust-resistant surface. The doors are available in white and brown with optional windows. For links to our advertisers go to: www.garagedoornews.com Sales and Technical Support CANADA INC. EVERYTHING BUT THE DOOR 1-800-361-3198 www.DEKcanada.com Parts and accessories for all brands of operators Ê£ÓnÊ-ÌÊ,j}Ã]ÊÀÛ>]Ê+ Ê*Ê£ÈÊUÊPhone: (514) 685-5800 ÊUÊ>Ý°\Êx£{®ÊÈnxxnä{ ALL GARAGE DOORS ARE NOT CREATED EQUAL. STEEL-CRAFT PRESENTS THE CARRIAGECRAFT SERIES. Steel-Craft builds high-quality garage doors for the unique Canadian climate. Durable and highly efficient, Steel-Craft doors are 100% Canadian-manufactured. WEATHERLOCK CLIMACORE DURAWARE Our patented system overlaps the interior and exterior skins, keeping moisture out and extending the life of your door. We have the highest quality insulation between the panels which provides higher R-Value, better strength and consistent protection from the elements. Every Steel-Craft component is made by Steel-Craft. Track, hinges, and rollers are made to handle our weather. THE DOOR WITH MORE. A personalized Door Designer awaits you at Steel-Craft.ca 100% CANADIAN 3 The Garage Door News SEPTEMBER 2013 ADVERTISER INDEX 800-233-8265 Page 4, 17 Access Entry Systems Inc. 905-564-8601 Page 13 Advanced Plastic Corp. 847-674-2070 Page 9 American Garage Door Supply Inc. 800-233-1487 Page 10 Atlas Rolling Entry Systems 800-267-8773 Page 14, 15 BD Loops 714-890-1604 Page 9 Carlo Gavazzi Automation Components 888-575-2275 Page 6 Clopay Building Products 800-526-4301 Page 7 Collier 877-548-2799 Page 19 Croskill Overhead Doors 800-567-7472 Page 16 DEK Canada Inc. 800-361-3198 Page 1 Devanco Canada 514-267-3720 Page 8 Dynamic Closures 800-663-4599 Page 5 Genie Company 800-843-4084 Page 27 LiftMaster 800-323-2276 Page 11 Ridge Doors 800-361-7123 Page 3 Schweiss Doors 507-426-8273 Page 16 Service Door Industries Ltd. 905-670-1200 Back Page Steel-Craft Door Products Ltd. 800-463-3667 Page 2 SuperSeal Manufacturing 800-337-3239 Page 24 Talius 800-665-5550 Page 26 Thermostop Inc. 866-678-0123 Page 3 Vee Industries Inc. 800-327-3332 Page 16 G ARAGE D OOR T H E LETTERS TO THE EDITOR Letters to the Editor regarding anything that you see in this newspaper or elsewhere in the industry are welcome. Letters should be approximately 200 words, and faxed to: THE EDITOR, Garage Door News, fax to 866-838-2967. Please include your name and phone number.Your letter will appear anonymously if requested. The Garage Door News 1331 Harvest Bend Lasalle, ON Canada N9H 2B5 Toll-Free Tel: 866-854-0561 Toll-Free Fax: 866-838-2967 e-mail: [email protected] The Garage Door News Published by KRUBUS Inc. Publisher: Dave Bussière [email protected] Editor: Lucia Krupa [email protected] Administrative Support: Accu-tel The Garage Door News welcomes comments and suggestions. Letters to the Editor and articles are also welcomed. The Garage Door News is a monthly publication for garage door installers and manufacturers. The information included in this paper is intended solely for the use of the reader. No part of this publication may be reproduced in any matter without the expressed written permission of the Editor. The ideas and suggestions expressed in this paper are those of the writers. KRUBUS INC. will not be liable for the use of the information, opinions or products expressed, advertised or otherwise contained herein. POSTMASTER: Please forward address corrections to: The Garage Door News 1331 Harvest Bend Lasalle, ON Canada N9H 2B5 Since 1948 NEWS A-tech The Garage Door News 269 Walker St., #637 Detroit, MI USA 48207 MANUFACTURER OF QUALITY GARAGE DOOR COMPONENTS: ROil Tempered Wire Springs (.192 to .468) RTrack: 2" and 3" RPerforated Angle: 1-1/4 x 1-1/4" (16, 14 and 13g) RHorizontal Angle: 2" x 2" RVertical Angle: 1-1/2" x 4-1/2" RStruts 2-1/4" and 3" RClips, brackets, etc. Rand more...! WE SATISFY YOUR DEMANDS WITH QUALITY PARTS. Our manufacturing facility is situated at 1187 Tessier Street, Hawkesbury, Ontario K6A 2S2 TEL: 800-361-7123 FAX: 613-632-9320 5 The Garage Door News The Case Page: SEPTEMBER 2013 E-MAIL: [email protected] PHONE: 1•800•663•4599 LAST MONTH'S CASE & ANSWER Case 22-8 ANSWER: Case 22-8: Internal Marketing In early 2013, Bill joined GDN Doors as Sales Manager. GDN Doors focused exclusively on commercial/industrial doors, dock levelers and access control systems. He was specifically brought in to increase the company’s sales and market share. His first move was to review the existing product offering, sales approach, and marketing budget. He also looked over historical sales data to understand where past sales came from. He was interested in the interaction of installation and service work. Once he had a feel for the data, he met with several customers. In doing so, he selected some customers that had been with the company for years and others that had recently become customers. He was also able to speak with two companies that had recently stopped doing business with them. With this analysis complete, he put together a sales strategy that he believed could bring GDN Doors to the next level. His strategy would require aggressive pricing on new installations and the hiring of additional service staff. Bill also planned to hire two additional office administrators. GDN Doors would also, according to Bill’s plan, commit to an aggressive inventory plan. Bill ran his plan by the company owner and received general support. The owner, however, had one concern: “This will only work if our existing employees buy in to the plan. I want you to meet with the employees and make them believe in your plan.” How can Bill get broad buy in to a strategy that requires so much change? Bill has thought extensively about the future of GDN Doors. He has already done a full data analysis – looking at sales, installation and service data. Based on all of this analysis, he has set up an action plan for the organization. Even having the best business plan does not guarantee success. Instead, it often depends on the organizational buy in to the plan..do key employees buy in to the overall direction? Because this buy in is so crucial, the owner is probably right in insisting on a staff meeting. It can help get the message out quickly, respond to any employee concerns and reduce the likelihood of office gossip about the changes. The key question, however, is how much Bill should explain to the employees. But really, it is simple. Bill needs to explain the research he did. He needs to explain his over-riding goals, and the broad changes that are coming. With the complete employee group, he may want to keep the discussion at the general level…but explaining that specific groups within the company will get the details for the issues that impact them directly. So, for example, he may want to explain to all employees that some new installation pricing is being adjusted to grow sales (as a means of driving service work). Actual percent changes could then be discussed with the sales and accounting staff. In general, openness pays off. There are always some employees who will resist the change, but the right employees will understand the need to move forward. Case 22-9: Managing an Established Workplace Twelve months ago, Bill was hired by GDN Doors to replace a retiring General Manager. Bill was hired because of his experience in managing door companies. His mandate was simple: “The company is really well-known in the community, it is profitable….. we need you to keep the ship steady….keep it running well.” Bill was happy with his new assignment. In the last two companies that he worked for, they needed him to turnaround sales and operations. Managing a successful company seemed like an ideal opportunity. The first few months went well. The employees worked hard and sales held up. While few employees were very friendly with Bill, no one seemed negative about the new manager. But that honeymoon period gradually gave way to a period of complaints of “that’s not how we used to do it” as Bill tried to bring in even minor changes in scheduling. When he made it clear that he wanted to explore distributing a new product, several employees openly questioned his judgment. At first he took the comments as a sign that the employees were dedicated to the company and comfortable speaking their minds. Fairly quickly, he realized that this was really a testing of his leadership authority and style. The out-going General Manager who Bill replaced had been with the company for 15 years and had hired all of the current employees. His management style was the only one they had known. Bill was also getting little direct support from the owner. He seemed to value team happiness over potential sales growth. What do you recommend to Bill? NOTICE TO CASE READERS: All business cases in the Garage Door News involve fictitious companies facing realistic business problems. 1-800-663-4599 6 The Garage Door News SEPTEMBER 2013 Genie and Wayne Dalton Sponsor American Cancer Society Employee Race and Walk OHIO - The Genie Company, in conjunction with its sister division Wayne Dalton, recently sponsored an employee 5k race and one mile walk at its corporate facilities to raise funds for the on-going battle against cancer. The event benefitted the Relay for Life charity with the added bonus of helping to promote the employee wellness programs of both companies. Festivities took place during the workday in order to promote team spirit and camaraderie and featured free T-shirts and special prizes for participants. Mike Kridel, President of Genie, said, “The fight against cancer is something that almost everyone can personally relate to in one way or another. I’m very impressed with all of our participants and organizers for their efforts to raise money for such a worthy cause. Genie and Wayne-Dalton share the campus here in Mt. Hope and we have quite a few employees who take advantage of our on-site fitness facilities. Combining an event that promotes general health, such as running and walking, with the great cause of Relay for Life is a Door, Gate and AZZI Access System Control Automation Components natural fit.” Anne Wallick of Strasburg took first place in the female division of the 5k run while Greg Allen of Mansfield won the male division. New Jersey Door Works Has New Residential Rolling Showroom .com/Doors Radar Sensor Industrial Radar Sensor Motion and Presence Vision Sensor Light Curtains Contactors and Reversing Contactors Wireless Safety Controller Soft Start and Stop Motor Controllers Wireless Safety Module and Sensors Vehicle Loop Detectors p ve Loo Inducti Photoelectric Sensors 888.575.2275 Wireless Battery-Powered Photoelectric Emitter GavazziOnline.com/Doors NEW JERSEY (PRWEB) New Jersey Door Works has announced that they have a new residential rolling showroom. The new showroom, a Mercedes Benz Sprinter, features 75 actual residential door selections. “We invested in our rolling showroom as part of our commitment to bettering the customer experience, educating the Continued Page 9 more sales and profits. Gallery® Collection Coachman® Collection Discover the rewarding possibilities of selling a trusted line of stylish garage doors to customers who are eager to transform their home. With innovative online visualizer tools, a powerful marketing campaign and unprecedented sales support, Clopay ® is standing behind you every step of the way. To see how Clopay can open up new sales opportunities for you, call 1.800.245.2480 in ON and East, 1.800.525.6729 in MB and West or visit clopay.com! © 2013 Clopay Building Products Company, Inc., a Griffon company. Canyon Ridge® Collection The Garage Door News Amarr Introduces New Dual-Directional Woodgrain Colors NORTH CAROLINA - Amarr Garage Doors has introduced three new dual-directional woodgrain colors – Golden Oak, Walnut and Mahogany – that are designed to offer a more realistic, natural woodgrain appearance. The new dual-directional woodgrain colors are available in Amarr’s Classica, Oak Summit and Stratford Collections of steel garage doors, and will be new additions to the Heritage Collection. “Our new dual-directional woodgrain colors offer a horizontal woodgrain pattern on the rails of a garage door section and a vertical woodgrain pattern on the stiles and panels,” Amarr marketing director Vickie Lents said. “The result is a much more distinctive woodgrain pattern that can be readily seen from the end of a typical driveway.” “Dual-directional woodgrain colors are a great way for homeowners to mimic the look of natural wood but with the practicality and affordability of a steel garage door,” Lents added. “The dualdirectional woodgrain colors are another step in Amarr’s evolution of garage doors.” All three new dual-directional colors are available in Classica 1000/2000/3000, Oak Summit 3000, Stratford 3000, and Heritage 3000 constructions. The new colors replace Amarr’s existing Medium Woodgrain and Dark Woodgrain colors. A NEW DISTRIBUTOR IN THE CANADIAN MARKET DAVID VAN HORNE [email protected] PHONE: 514-267-3720 19192 HAY ROAD, UNIT Q SUMMERSTOWN ONTARIO Strip curtains now available! 8 SEPTEMBER 2013 Linear Concludes 2013 Dealer Council Meetings CALIFORNIA - Linear recently concluded its 2013 dealer council meetings, wrapping up the four city tour with a stop in Phoenix, Arizona. 2013 marks the third consecutive year Linear hosted the regional events. The council meetings are part of Linear's ongoing efforts to stay ahead of industry demands and trends, while providing an opportunity for collaboration and information gathering about products, procedures and training. Council meetings were also held in Minneapolis and Grand Rapids, along with two sessions in Dallas. Dealers were invited to attend and offer feedback on Linear products, services and the overall direction of the company in a completely interactive and open forum environment. One of the Dallas meetings and the Phoenix session catered entirely to 2GIG Technologies dealers, aiding the smooth transition since Linear's acquisition of the company in February. "It's important to have great phone and web support, but there's no better way to garner feedback than face-to-face meetings," said Bob Corona, owner of TMC Techpoint Inc. and a Dallas session attendee. "The council format is a great way to stimulate collaboration while introducing valuable new perspectives that benefit both Linear and their dealer base. We discussed a wide range of topics from products and training to collateral and technology needs, and I look forward to what Linear has in store." According to the company, a major emphasis this year was on training for dealers including more frequent in-person sessions and webinars, more "how to" videos, and the need to continuously offer education and recommended selling practices for new products. Methods of distributing training materials and content were also discussed, revealing a diverse set of preferences including online PDFs, print materials and interactive digital tools. Customization was another hot topic as dealers expressed the desire to be able to outfit collateral and user interfaces with their own logos, something Linear addressed directly with the forthcoming LinearLinc and NuLinc system. "The information we gather from our dealer council sessions has a direct effect on how Linear moves forward and also makes us a better partner to our dealers and distributors," said Linear President, Michael O'Neal. "The integration of more Linear systems and products with wireless and mobile technologies was a carryover trend from last year and something we've addressed in 2013 with a number of different actions, including the acquisition of Z-Wave lighting products and 2GIG Technologies, as well as the launch of the eMerge e3 Access Control platform." The company notes that dealer council meetings are one element of Linear's broader training, education, and communication program designed to let dealers provide feedback while giving them a better understanding of the company's direction. Linear also maintains a microsite, LearnLinear. com, which has a listing of all training schedules, videos, webinars, product literature and other marketing resources available on demand. "The dealer council meetings are the best opportunity for two-way communication with some of our most important customers. Over the next year, Linear will expand its assortment of mobile app-controlled solutions as well as products that can integrate with other manufacturers' hardware, something our dealers are very excited about," said Duane Paulson, Linear's senior vice president, product and market development. 9 The Garage Door News Kaba Delivers New Access Control Kit with Biometric Technology NORTH CAROLINA - As part of the I.AM Series Identity Access Management product line, Kaba Access and Data Systems (ADS) announces the availability of its Standalone Identity Access Management System (AD102 Kit). The two-piece solution includes a Standalone Controller (AD102) and Fingerprint Key (AR402) and provides all the benefits of biometric access control in a simple, non-networked package. The AD102 Kit supports up to two entry points with a single reader. Similar to Kaba’s AX.S Series of products, the access control application is embedded, eliminating the installation and maintenance of software or servers. In addition, the AD102 Kit is an independent, nonnetworked module so there is no need for a PC. Users are enrolled and deleted directly at the Fingerprint Key, and visitors are granted access by entering a PIN code. Users gain authenticated access in less than one second by simply placing their finger at the Fingerprint Key. According to Logan Stewart, product manager Kaba ADS Americas, “The AD102 Kit is the perfect solution for residential or commercial applications, including doors, gates, garages, warehouses, gun safes, jewelry cabinets, data rooms, remote sites, and second properties. And, even though the system is designed to accommodate smaller scale usage, the AD102 Kit can migrate to work with an AM524 or AM300 Controller and its door unit, creating a full featured web-based system.” NEW JERSEY DOOR WORKS (Cont'd) customer and helping to make the experience of purchasing a door more comfortable and stress free,” said President of New Jersey Door Works, Mike Serillo. Customers will be able to see and touch actual door types from all budgets, including steelraised panel, carriage house, vinyl, insulated and LiftMaster motors. The rolling showroom has all the most popular models on display as well as industry literature on hand to give details about the products. SEPTEMBER 2013 ´6($/7+('($/µ :,7+285 683(5,25'(6,*1(' 81,6,=( %277206($/ 81,3DWHQW3HQGLQJ NEW A New SUPERIOR design that utilizes Advanced Plastic’s original design of combining a bulb and wiper bottom seal that will adjust to fit most standard doors between 1-3/8” thru 2” including Tongue & Groove and Ship Lap styles. Our Superior Quality will reduce part shortages, inventory and increase profitability. Rely on Advanced Plastic for Superior Designs, Superior Products and Superior Quality to seal your overhead garage door. • FITS MOST STANDARD DOORS 1-3/8” THRU 2” • ONE PIECE DESIGN EASY TO INSTALL • MOUNTING SCREWS REMAIN HIDDEN • REMAINS PLIABLE IN ALL TEMPERATURES • TRIPLE CONTACT DUAL DUROMETER CO-EXTRUDED RIGID AND FLEXIBLE PVC • ACCEPTS PNEUMATIC OR ELECTRICAL SENSING EDGE NO NEED TO STOCK VARIOUS SIZES 6WHS 6WHS 6WHS $OOSURGXFWVDYDLODEOHIURPWKHVHUHOLDEOHGLVWULEXWRUV )RUFRPSOHWHLQIRUPDWLRQFDOORUYLVLWRXUZHEVLWH WWW.ADVANCEDPLASTIC.COM 3725 W. LUNT • LINCOLNWOOD, IL 60712 Phone: 800-708-7527 • Fax: 847-674-2072 13KA The Garage Door News C.H.I. Introduces New B.I.M. Models ILLINOIS - C.H.I. has introduced new B.I.M. models for commercial sectional and rolling steel products. B.I.M. models are 3-D image portrayals of C.H.I. products used by architects and general contractors in construction plans. The 3-D images allow the architects and contractors to see if there are conflicts for space between various building materials. The B.I.M. models, when copied and pasted into the construction plans, act as a “place holder” for the dimensional footprint of the doors. If any other materials encroach on the door's space, a warning appears to alert the person working on the plans. The B.I.M. models can be found in the C.H.I. Overhead Doors section on www.arcat. com and on the C.H.I. web site on the Architect page. CAD REVIT software is needed to use the models. 10 SEPTEMBER 2013 Sommer USA Updates Radio Frequency NORTH CAROLINA - Sommer USA recently announced the release of an updated radio frequency and new rolling code enabled products. The Sommer synoris opener, along with all of the available accessories, will use a 310 MHz FM rolling code frequency. The company notes that the new radio frequency continues to ensure Sommer customers that the Sommer synoris opener and radio controlled products offer secure and reliable access to their homes. The new Sommer synoris openers with 310MHz radio frequencies will still look the same as the previous Sommer openers. There are two ways to check the frequency of the opener. One way is to look at the handheld transmitter; the 310MHz opener transmitters will include the Sommer USA web address while older opener transmitters will not. Another way to verify the radio frequency is to look at the back of the transmitter. The top line of the five lines of text shows the model number which will indicate whether it is 310MHz or 315MHz. Look for the “310” numbering in “Model TX03-310” for the most up-to-date radio frequency. Parts and accessories for 315MHz operators will continue to be available to service existing units. Past issues of The Garage Door News and links to our advertisers are available at: www.garagedoornews.com DON’T LEAVE MONEY ON THE CEILING. Improve your profit margins with our best residential garage door opener – the LiftMaster® 8500 Wall Mount. With innovative features like MyQ® technology for remote access to the garage door from a smartphone, the space-saving Wall Mount also works every time, even when the power is out. Want to stand out in the market? Think beyond the ceiling. Contact your LiftMaster Sales Representative at 800-282-6225. LiftMaster.com 139154_Dealer_RJO_Ad_Final_GDN.indd 1 3/19/13 10:56 AM Publication: Garage Door News Job #: CHAL 139154 File Name:: 139154_Dealer_RJO_TAB_Ad.indd Revision: 02 Time: 3p Updates: BBpff3.1.13 (stndrd), en031813, BBpff3.18.13 Printout Size 100% CDI National / Ontario Trade Show & Seminars September 12 – 13, 2013 Hilton Suite Fallsview Hotel Niagara Falls, ON Sponsorship Opportunities To become a sponsor, please download our Sponsorship Application Form (http://cdi-door.com/EVENTS/PDF/SponsorshipOpportunities-Sept2013-V3.pdf) and return you completed application to the address indicated on the form. Exhibitor Opportunities To become an exhibitor please download our Exhibitor Registration Form (http://www.cdi-door.com/EVENTS/PDF/CDI-Registration-Sept12-13-2013-v7.pdf) and return your completed application to the address indicated on the form. Wednesday, September 11, 2013 CDI Thundering Waters Golf Club, Niagara Falls, ON (10:00 am - 8:00 pm) Golf Tournament To become an sponsor and/or to register, please download our Application Form and Registration Form (http://www.cdi-door.com/EVENTS/Events-Sept11-2013.asp) Program-at-a-Glance THURSDAY, SEPTEMBER 12, 2013 Tradeshow Hours 12:00 pm – 8:00 pm FRIDAY, SEPTEMBER 13, 2013 Tradeshow Hours 9:00 am - 4:00 pm 1:00 pm – 2:00 pm Sales Todd Thomas, IDEA 9:00 am 2:00 pm – 4:00 pm Overhead Door App. Kyle Hart 4:00 pm – 6:00 pm Dinner in Trade Show 6:00 pm – 7:00 pm What’s New in Residential Keith Dunn, Liftmaster 7:00 pm – 8:00 pm Industrial Operators Dean Forget, Atlas Rolling Entry HOTEL INFORMATION Fallsview Casino Resort 6380 Fallsview Blvd., Niagara Falls, ON Rate: $169.00 s/d – 10:00 am UL 325 Specifications Domenic Capobianco, Carlo Gavazzi 10:00 am – 11:00 am Rolling Fire Doors Bryan Payne, SDI 11:00 am – 11:15 am Coffee Break 11:15 am – 12:15 pm Dock Levelers 12:15 pm – 4:00 pm Lunch in Trade Show 6:30 pm Dinner & Entertainment – 11:00 pm HOTEL RESERVATION Please be sure to book all hotel reservations through Destination Plus. For complete information and to book either online or by phone, fax or mail, please visit their website here http://destinationplus.ca/RESERVATIONS/CDI2013/ 85 Curlew Drive, Suite 110, Toronto, ON M3A 2P8 4ELs4OLL&REE the difference is in our craftsmanship Eric Oyer Carriage House Dept. Supervisor 13 years of service Craig Pember Aluminum Dept. Supervisor 16 years of service “We’re proud of the hand-crafted doors we create at Haas Door. Our people ® build the American Tradition and Aluminum Series doors carefully and accurately so our dealers can meet their customers’ expectations. That’s how we make the Haas Door difference.” 1-866-735-0406 Canadian Distributor for Haas Door www.accessentry.ca 16 The Garage Door News SEPTEMBER 2013 Professional Remodeler Magazine Chooses Clopay Cypress Collection as a Best New Product of 2013 OHIO - Clopay’s Cypress Collection insulated flush panel steel garage door with Ultra-Grain finish has been named one of the 101 Best New Products of 2013 by the editors of Professional Remodeler magazine. The publication compiles the annual list based on a review of products that generated the most reader interest over the last 12 months and selects the ones that offer the best solutions for residential construction and remodeling pros. The winning products are featured in the August issue of the magazine. “Faux wood garage doors like the Cypress Collection have surged in popularity because they offer the warmth and character of wood CROSKILL OVERHEAD DOORS LTD. MANUFACTURER OF INDUSTRIAL-COMMERCIAL CR175 STEEL INSULATED SECTIONAL DOORS POLYCARBONATE DOORS CUSTOM BUILT WOOD CARRIAGE HOUSE DOORS 24 GA STEEL REPLACEMENT SECTIONS 1-800-567-7472 519-291-1034 • FAX: 519-291-5661 email: [email protected] For links to our advertisers: www.garagedoornews.com without the upkeep. They are also significantly more energy efficient thanks to the durable, three-layer insulated steel construction,” says Pat Lohse, Clopay’s vice president of marketing. July 2013 Housing Starts in Canada ONTARIO - Housing starts in Canada were trending at 187,416 units in July compared to 182,142 in June, according to Canada Mortgage and Housing Corporation (CMHC). The trend is a six-month moving average of the monthly seasonally adjusted annual rates (SAAR) of housing starts. “The trend in total housing starts continued to be relatively stable in July, remaining within a narrow range of roughly 182,000 to 188,000 units since March 2013,” said Mathieu Laberge, Deputy Chief Economist at CMHC. “For the past few months, total housing starts have followed the stabilizing trend observed in sales of existing homes earlier this year. As expected, the trends in the two market segments typically follow a similar pattern with the new home market lagging behind the existing home market by a few months.” CMHC uses the trend measure as a complement to the monthly SAAR of housing starts Continued Page 19 19 The Garage Door News SEPTEMBER 2013 Overhead Door Named Top Garage Door Brand Among Women Delden Manufacturing Receives LiftMaster 2012 Award of Excellence TEXAS - For a second consecutive year, Overhead Door has received the Women’s Choice Award by WomenCertified for America’s Best for Home in the garage door category. This award designation is based on a national survey of more than 5,000 women who were asked to select the brands they would most likely recommend to others. “Overhead Door is honored to earn the Women’s Choice Award and to be considered the brand of choice among women,” said Dennis Stone, president and CEO of Overhead Door. “The award validates Overhead Door’s commitment to our distributors and our collective ability to deliver professional service and high performance products. The Women’s Choice Award represents the earned trust that women put in our brand.” According to a 2012 Fleishman Hillard Study, today’s female consumer values the opinion of others and most feel compelled to help others make smart purchases. The Women’s Choice Award identifies brands that are most recommended and trusted by women and those that deliver a customer experience worthy of recommendation. “The Women’s Choice Award honors brands that have demonstrated exceptional service in meeting the needs of women and that receive an extraordinary recommendation rating by women,” said Delia Passi, WomenCertified, Inc., founder and author of Winning the Toughest Customer: The Essential Guide to Selling to Women. “Recognizing Overhead Door as the top garage door brand helps ‘women guide other women’ to make smart choices.” MISSOURI - Delden Manufacturing Company, a manufacturer and distributor of garage doors, parts, operators and accessories since 1964, has announced that they have been awarded the LiftMaster 2012 Award of Excellence for Outstanding Sales, Installation and Service. Delden has been offering LiftMaster residential and commercial door and gate operators for decades. Ty Collins, Delden Manufacturing Company General Manager, states, “LiftMaster has always been a productive partner of ours and we are very pleased with the LiftMaster product and service.” “We have had a good relationship with LiftMaster for many years and are looking forward to many more”, states Denise Dahms, President of Delden Manufacturing Company. Delden supplies overhead garage doors, openers and accessories in Kansas, Missouri, Iowa, North and North-Central Arkansas, and South and South-Central Illinois. CANADIAN HOUSING STARTS (Cont'd) to account for considerable swings in monthly estimates and obtain a more complete picture of the state of the housing market. In some situations, analyzing only SAAR data can be misleading in some markets, as they are largely driven by the multiples segment of the markets which can be quite volatile from one month to the next. The standalone monthly SAAR was 192,853 units in July, relatively unchanged from 193,797 in June. The SAAR of urban starts decreased by 2.1 per cent in July to 173,042 units, mostly reflecting a decline in the single starts segments in July. Specifically, single urban starts decreased by 5.5 per cent to 58,731 units in July while the multiple urban starts segment essentially held steady at 114,311 units. July’s seasonally adjusted annual rate of urban starts increased in British Columbia. Urban starts decreased in all other regions, including Atlantic Canada, the Prairies, Ontario and Quebec. Rural starts were estimated at a seasonally adjusted annual rate of 19,811 units. CLASSIFIED ADS ARE FREE: Fax your ad to: 866-838-2967 or e-mail: [email protected] 800-567-1647 The Garage Door News 20 SEPTEMBER 2013 TECHNOLOGY Technological advances now allow for 3D printing – producing a 3D object by printing layer after layer until the unit is complete. Also called additive manufacturing, the process has been used for rapid prototyping. As the cost of 3D printing declines, there is a substantial interest for 3D printing of consumer goods by consumers. This article explores the implications for the garage door industry. The Impact of 3D Printing on the Garage Door Industry Understanding the technology, its potential and its limitations By Dave Bussière A recent online posting highlighted the potential use of 3D printing that could impact the garage door industry. The title said it all: “3D Printing Would Obviate Waiting for the Repairman.” The story focused on a broken clip on a residential garage door. The clip was to hold the garage door opener arm to the top of the top sectional door section. The actual clip was repaired properly by a local door company, and the author notes: "Now it's as good as new. We can now put our cars in the garage, and all is right with the world." The issue is not the repair itself. Instead the issue focused on the time spent waiting for the repair technician: “Today I worked from home so ____ Garage Doors could repair our door….Having to work from home to greet the repairman made me long for a 3D printer. Many of these devices print using ABS (Acrylonitrile Butadiene Styrene) plastic. Like just a normal printer puts the ink on the paper to form the correct letters, 3D printers print by laying down a very thin layer of goop, and an ultraviolet light immediately passes over the material and cures it. The process is repeated over an over until the desired item has been built up one layer at a time. Unlike a lathe which strips material away from a block to reveal the desired shape trapped inside, this type of 3D printing is an additive process. Although 3D printers typically use ABS plastic, there are some that can print using titanium, aluminum, or cement. The alternative-material devices use lasers to cure metallic powder into solid metal. There's a famous song "If I had a hammer..." Well if I had a 3D printer that printed titanium, I could have printed my replacement part and spent a normal day at the office.” (http://labs.blogs.com/) So the real issue for door professionals is to understand the real potential for 3D printers and their impact on the garage door industry. Will replacement parts be that easy to produce? 3D Printing of Consumer Products The idea of using 3D printing to create consumer products is not unprecedented. Houzz.com, for example, has highlighted that 3D printing costs and accessibility now allow for mass customization of home decoration pieces. Similarly, geekboy.com has noted that homeowners are now able to produce custom art through the use of 3D printers – speaking directly to the garage door opener problem that started this article. While both houzz.com and geekboy.com focus on using 3D printing technology to produce unique items that enhance a home’s décor, the real impact of 3D printing is in its ability to replicate previously produced items. 3D printing is ideal for producing gears, clips, casings and other small components that are typically made of plastic. As the technology progresses, it allows for the use of metals and plasticmetal combinations. Popular Mechanics, for example, has highlighted how late night comedian Jay Leno has used 3D printers to produce replacement parts for his fleet of vintage cars. He essentially produces difficult/ impossible parts to source for vehicles dating back to the early 1900s. He has a faulty or rusty old part….he prints a new replacement part. Closer to home, a recent YouTube video shows how 3D printing is used to produce an unspecified garage door opener gear (3D Printed Drive Gear for Garage Door: www.youtube.com/ watch?v=S6OWmQmCfOQ). While the video does not give enough detail of the process or address the cost or time required to produce the part, it does demonstrate that people are trying to adapt 3D technology to the door industry. The Next 10 Years So the 3D technology exists, and there is evidence that there are at least a few parts in the garage door industry that lend themselves to 3D printing. That, of itself, does not mean that it will be financially viable to use 3D printing to produce garage door hardware or opener parts. Having said that, once the technology and a market demand exists, costs tend to come down rapidly. It’s known as Wright’s Law – production costs decline as a function of overall production. So the first units of any successful technology will be expensive, but if there is adequate demand, production costs will decline as the demand is met through broader production efforts. This declining cost structure will result in additional demand. This is generally supported by research highlighted by DailyTech.com. Michigan Technology University researcher Joshua Pearce noted that consumers, faced with high replacement part costs and rapidly declining 3D printer costs, tend to opt for the ability to self-produce replacement parts. Continued Page 21 The Garage Door News APPOINTMENTS Helton/FlexiForce Add Staff in Dixon, Illinois ILLINOIS - Helton/FlexiForce has recently announced further expansion to its Dixon, Illinois manufacturing and distribution facility. Terry Madigan was hired as the new General Manager with responsibility for Sales and Operations. Prior to joining FlexiForce, Madigan was President of North American Operations for the Phoenix Company of Chicago, a global manufacturer of radio frequency cables. He holds a Terry Madigan Bachelor's degree in Business. Rick Schutte was hired in Regional Sales with emphasis on states east of Illinois. Schutte previously worked for MidAmerica Door, and has also held management positions in both distribution Rick Schutte and dealer facilities. Randall Renne, who previously managed the FlexiForce Dixon facility will now focus on Regional Sales for the Midwest region. Renne was formerly VP of International Randall Renne accounts for Raynor Garage Doors. C.H.I. Introduces New Colors to Rolling Steel Flat Slat ILLINOIS - Earlier this year, C.H.I. announced modifications to the rolling steel product line, the first of which is to transition from two-tone slats to solid color slats and matching hoods for all model 6241 doors. In addition, C.H.I. will be adding the availability of all their standard colors for the model 6241 to include: gray, white, tan, brown and galvanized finishes. CDI National / Ontario Trade Show & Seminars September 12 – 13, 2013 Hilton Suite Fallsview Hotel Niagara Falls, ON 21 SEPTEMBER 2013 CLASSIFIEDS DIRECTOR OF FRANCHISE DEVELOPMENT THE GARAGE DOOR DEPOT Location: Southern Ontario Area An opportunity like this one does not come along often. The Garage Door Depot, Canada’s only nationally franchised garage door company is seeking a professional from within the overhead door industry to become our Ontario based Director of Franchise Development. In this role, the successful candidate would be responsible for assisting head office and the management team in the ongoing successful development and support of existing franchises, development of new franchised markets and coordination with vendors and other partner organizations. Given the type of position and the needs of the individual franchisees, the ideal candidate would have a background in the management or operation of a typical overhead door business. In addition to the management experience, a strong understanding of the technical elements of this industry would certainly be a valued skillset. The candidate should also be fully functional in MS Word, Excel, Outlook and PowerPoint and be a competent and strong communicator. Some travel would also be required from time to time. If this sounds like the right role for you, please Fax or email your resume along with references to: The Garage Door Depot of Greater Vancouver Attn: Dean Carman Email: [email protected] Fax: (604) 526-1087 Phone: (604) 526-1086 www.GarageDoorDepot.ca CLASSIFIED ADS ARE FREE Fax your ad to: 866-838-2967 or e-mail: [email protected] 3D PRINTERS (Cont'd) “Pearce said the fact that prices are starting to come down for 3D printers, and the fact that it no longer requires an engineer to figure out how to use one, will make 3D printers more ubiquitous in the home in the coming years.” (www.dailytech.com) But more insightful, perhaps, are the comments posted by readers. This is a technical online forum, so the comments tend to be made by well-informed individuals. Responding to an initial comment that ended in “I can’t see this taking off,” the following two comments are worth considering: Comment 1: “The thing to consider is how long will it take you to model all these replacement parts? You have to have very precise measurements, which isn't going to be easy for most people. When the day comes where manufacturers give you access to replacement part 3D files, then it will be a lot easier. Or, of course, when entire products can be printed with plans.” Response: “No doubt manufacturers will charge you to use their plans. Maintaining adequate stock and distribution of spare parts for an acceptable price is a challenge for manufacturers. If they could just charge you to let you do all the work yourself? They'd be all over that.” But these comments focus on 3D printers only being in the hands of average consumers. What if, instead, the next stage of use of the 3D technology was at the dealer level? This would allow a company to make a strategic decision to buy the technology to replicate difficult to source parts. In many ways, this would simplify the issue. Garage door dealers would need to have access to manufacturers' drawings. They Continued Page 23 22 The Garage Door News SEPTEMBER 2013 CLASSIFIEDS WANTED: INSTALLATION/ SERVICE TECHNICIANS Due to our continued success and growth, we have 2 residential/commercial technician positions available. Peninsula Overhead Doors is located in Bruce County, Southwestern Ontario. Established in 1991, we take pride in offering the best products and service to all of our customers. If you are a customer service oriented team player with a positive attitude, and the necessary experience with a clean drivers abstract we welcome your application. Please send resume to: [email protected] fax: 519-934-2009 EMPLOYMENT All-Rite Dock and Door Systems Inc. is an established installation and service provider of quality door systems and loading dock equipment serving a variety of industrial, commercial and new construction markets. We are located in Brampton and our continued growth has created a need for the following positions: • Sales Representative • Dock & Door Technician Qualified candidates should email their resume and a covering letter to: [email protected] Visit us online: www.all-ritedoors.com CUSTOM WOOD WINDOW AND DOOR BUSINESS FOR SALE In business for over 30 years. Catering to niche market for log and timber frame homes. Manufacturer of quality Douglas fir windows and door slabs. Located in south central interior of British Columbia, Canada. The sale includes full line of shop machines and inventory of lumber, glass and hardware. Asking $65,000.00. Contact: [email protected] (250) 376-0074 Wanted: Experienced Door Installer/ Technician Seaway Doors Limited, a well respected Overhead Door Company serving Eastern Ontario for 35 years, is looking for an installer / technician for our Commercial / Agricultural customers. Minimum 5 years experience in this field is required. Knowledge of rolling steel, high speed fabric products would be an asset. Tools and a valid driver’s license are required. Relocation assistance would be considered. Please email resumes to: [email protected] or Fax to 613925-1509 Attention: Human Resources CLASSIFIED ADS ARE FREE Fax your ad to: 866-838-2967 or e-mail: [email protected] CLASSIFIED ADS ARE FREE Fax your ad to: 866-838-2967 or e-mail: [email protected] ZEMCO DOOR PRODUCTS Wanted Door Installers, Technicians and Technician Trainees Expanding Overhead door business in Saskatchewan requires Technicians to join our team.Athriving overhead door business serving Western Canada for over 28 years in residential, commercial, industrial, mining, and agricultural markets. Join our commercial or residential team and share our success in a booming province with unlimited growth opportunities.Training provided, excellent salary and benefits. Relocation assistance considered. Send resume to [email protected] or fax: 306-244-9600. www.zemcodoors.com EXPERIENCED LEAD HANDS AND HELPERS Bestdoor Company requires Experienced Lead hands and helpers for year round employment. Must have valid drivers license. Top wages and benefits. Fax: 905-761-5130 Phone: 416-742-2727 Email: [email protected] GARAGE DOOR INSTALLER Suburban Overhead Doors, Inc, a leading garage door company in Media PA is looking to hire an experienced Garage Door Installer. Must have at least 2 years experience, a clean, valid driver's license and excellent work ethic. Serious inquiries send resume to: [email protected] CLASSIFIED ADS ARE FREE Fax your ad to: 866-838-2967 or e-mail: [email protected] Service Techs - Alberta Our company is looking for service techs to relocate to Alberta. City Custom Doors Inc 44 Riel Drive, St-Albert, Alberta, T8N-3Z8 789-458-2158 780-458-6484 [email protected] Wanted experience lead hands $460.00 a day commercial service. Also looking for residential installer and service techs stating at 30.00 per hour. We have 2 openings for experienced commercial techs. We have 2 openings for experienced residential techs. Relocation package available to the right persons. Come join our team. Full time work. West is booming right now. Lots of work in the door business. CLASSIFIED ADS ARE FREE Fax your ad to: 866-838-2967 or e-mail: [email protected] Business for Sale Home based mobile garage (residential) door business established in 1978 in San Francisco with 10% growth per year. Owner trying to retire (near 80). Make money the 1st day. No liabilities, no debts. Just 35 years of good will. $125K takes it all. HK Door Company & Training School (415) 971-2400 (24-7). CLASSIFIED ADS ARE FREE Fax your ad to: 866-838-2967 or e-mail: [email protected] Wanted - Experienced Residential Overhead Door Installers Smart Doors Inc. is a rapidly growing residential overhead door company based in Vaughan, Ontario. We are looking to hire experienced residential garage door installers. Requirements: Minimum 3 years experience and must have own truck and tools. Email resume to [email protected] or fax to 905-532-9682. Wanted - Experienced Outside Sales Representatives Smart Doors Inc. is a rapidly growing residential overhead door company based in Vaughan, Ontario. We are looking to hire experienced outside sales representatives who are ambitious and driven to success. Excellent communication skills are required. Experienced candidates only, please do not contact otherwise. Email resume to [email protected] or fax to 905532-9682. The Lighter Side The Garage Door News 23 SEPTEMBER 2013 New U.S. Residential Construction in July 2013 WASHINTON - The U.S. Census Bureau and the Department of Housing and Urban Development jointly announced the following new residential construction statistics for July 2013: BUILDING PERMITS Privately-owned housing units authorized by building permits in July were at a seasonally adjusted annual rate of 943,000. This is 2.7 percent (±0.8%) above the revised June rate of 918,000 and is 12.4 percent (±1.3%) above the July 2012 estimate of 839,000. Single-family authorizations in July were at a rate of 613,000; this is 1.9 percent (±0.9%) below the revised June figure of 625,000. Authorizations of units in buildings with five units or more were at a rate of 303,000 in July. HOUSING STARTS Privately-owned housing starts in July were at a seasonally adjusted annual rate of 896,000. This is 5.9 percent (±14.5%) above the revised June estimate of 846,000 and is 20.9 percent (±12.9%) above the July 2012 rate of 741,000. Single-family housing starts in July were at a rate of 591,000; this is 2.2 percent (±9.7%) below the revised June figure of 604,000. The July rate for units in buildings with five units or more was 290,000. HOUSING COMPLETIONS Privately-owned housing completions in July were at a seasonally adjusted annual rate of 774,000. This is 1.8 percent (±12.9%) above the revised June estimate of 760,000 and is 15.0 percent (±17.9%) above the July 2012 rate of 673,000. Single-family housing completions in July were at a rate of 571,000; this is 5.9 percent (±10.2%) above the revised June rate of 539,000. The July rate for units in buildings with five units or more was 195,000. 3D PRINTERS (Cont'd) would cover the cost of the technology over multiple consumers. Some Concerns But there are some issues with the 3D printing of replacement parts, especially in the garage door industry. Consider the garage door problem noted at the start of this article. It is simple enough….only a clip was needed. But how old was the garage door opener? Would you want to provide the part needed to fix an opener from, say, 1990? Would providing the part’s specs so that a consumer could 3D print their own part be any different legally from providing the actual part? If the consumer printed the part, what would be the impact on warranties? Would that change if the 3D print instructions were provided by the original manufacturer? The developments in 3D printing technology present interesting opportunities for the garage door industry. The ability to instantly replicate specific parts is clearly a benefit, but there are many questions that need to be answered before broad acceptance takes place. But these concerns should not stop garage door professionals from planning for the implications of 3D printing. The technology is robust. The potential uses are broad. Wright’s Law predicts that the price will dramatically decline. The Garage Door News 24 SEPTEMBER 2013 Bradbury Machinery Shanghai Expands Into New Facility CHINA – The Bradbury Group and Bradbury Machinery Shanghai (BMS) recently announced BMS’s recent move to a new, state-of-theart facility in the Baoshan industrial area of Shanghai. The new facility boasts 10,000 square feet of office space and 66,000 square feet of manufacturing space. “The new facility will house our sales and design teams as well as a modern, fully equipped manufacturing and testing plant with three CNC lathe’s, two CNC mills, several manual mills and lathe’s, a fully enclosed paint booth, as well as supporting equipment such as MIG, TIG, and Electrode welders, forklifts and overhead cranes,” noted Frank Zang, Managing Director of BMS China. David Cox, President and Chief Operating Officer of The Bradbury Group commented, “The highly skilled sales, design, and assembly teams at BMS are fully capable of producing the high quality rollforming and associated machinery that our customers around the world have come to know and expect from The Bradbury Group. This modern facility will allow for future growth and expansion as we continue to meet our customer’s needs and expectations in the global marketplace we serve.” For links to our advertisers: www.garagedoornews.com The Garage Door News FROM THE WEB NOTE: These questions and answers are from various home improvement newsgroups on the internet. These questions are real, and the answers are provided by other internet users, not by the Garage Door News. We are printing these questions to let the industry know what types of information people are looking for about garage doors and garage door openers. The answers will give you an idea of what type of "neighborly advice" is being given out. Please fax us your comments or concerns about this column (866-838-2967). QUESTION 1 (From the UK): What is the life expectancy of a roller garage door? I bought a door that has a motorized central cylinder which rotates, wrapping the slatted door "curtain" around it. I bought ours about five or six years ago. It was an unbranded door from a company that I had not heard of but who were recommended to me by word of mouth. My experience has not been great from the first day (door of wrong size supplied, subsequent door had dented slats, micro switches failed in remote control, etc.). Amongst other things, where the door wraps around itself when lifted, the paint has worn off, yet it was advertised as a maintenance free finish. I worry that trying to paint it might make it look worse rather than better. I think I bought this type of door to maximize wall space: up and over doors would protrude into the garage, restricting where I could put up shelves. I think this type of door is best suited to empty garages used to store cars. Our garage is used as a shed to put all the things that have nowhere else to go. Sometimes things get knocked and slip into the way of the door. If the door is lowered, it hits an obstacle and continues to turn. I realize that that's our fault for putting clutter near the door. I did wonder why the door could not be built like a car window, where it would stop or even reverse if it hit an obstacle. Is this just because of cost or is it because of security (in case this feature was exploited to open closed doors)? The last time the door jammed, it caused two of the four hinges to snap. The door is currently being lifted by just two of them until I get around to ordering two more. Are two enough or is it better to have four? There are two recesses on 25 SEPTEMBER 2013 THIS MONTH'S QUESTION QUESTION 1: Questions about a residential rolling door. the motor that you use an Allen key to adjust and they determine where the door stops at the top and bottom of its travel. Whenever the door jams, it causes these top and bottom adjustments to go wrong. In fact, the hinges snapped because the door hit the ground and kept turning last time this happened! The problem I now face is that the "receptacle" that the Allen key engages with has been damaged. I guess it has been rounded out by over use! This means I have been able to adjust the top limit of the door but not the bottom one. I have had enough problems with the door, so replacement seems the best solution for my mental health! But I am wondering if there is a temporary fix. Perhaps aralditing a bolt into the recess and using the bolt to turn it? I'm also looking for a source of long Allen keys to make any future access easier. Do you know of any suppliers? What have been your experiences with garage doors? Should I replace it with a branded one or is there a better type of door to consider? QUESTION 1, ANSWER 1: We have had a Gliderol manufactured roller door for a few years and four neighbors have had them longer - no problems that I am aware of. From memory, ours came with a 10 year guarantee which includes the plastisol finish. They come in automatic and manual versions and the automatic ones have a safety device which sends them back up if they encounter an obstacle. QUESTION 1, ANSWER 2: I looked at roller doors when we had a new double garage built a few years ago, and was appalled at how flimsy they seemed. I ended up with a motorised sectional door - which is German, and built like a brick house. When it opens, it does go back a long way into the garage, but there's room for shelving units along the sides - below runner level, and I've got lots of planks and pipes, etc. stored (suspended) between the ceiling joists. These can only be accessed when the door is closed, but that isn't a problem. My door does stop (and reverses a bit) if it hits an obstacle. QUESTION 1, ANSWER 3: We have a professionally fitted securoglide. OK so far. About 10 years old. Photo cell stops it lowering if obstructed but I have never tried standing underneath it. Probably averages four operations per day. QUESTION 1, ANSWER 4: Mine's an "Autotherm" by Autoroll. To answer your original question: I don't think the life expectancy is very long, even if I do take extra-good care of it. If I get your five or six years, I'll be happy, and surprised. As you say, it seems a bit flimsy: all the components are sturdy enough, but taken all together they don't make a strong construction. It's also what I'd call noisy. And slow ... I have experience with another kind of door at the place where I do a bit of gardening. This is a steel roller door, worked by a big motor. This door works very fast, almost silently, and has a pressure sensor on the lower edge which detects any obstruction and immediately reverses the motion. I'd guess that that door is a good dozen years old or more, possibly Continued Next Page These questions are real, and the answers are provided by other internet users, not by the Garage Door News. We are printing these questions to let the industry know what types of information people are looking for about garage doors and garage door openers. The answers will give you an idea of what type of "neighborly advice" is being given out. 26 The Garage Door News SEPTEMBER 2013 WEB (Cont'd) much more. However: doors like that cost 000s. I got my door by asking a neighbor where he got his, and he put me on to a guy who mounts them in his spare time. This chap is really excellent -- very precise and of course, has mounted scores of doors, so knows exactly what he's doing. My door cost me 750 pounds, including labor. (By the way, the door is about 2.5 meters wide, 2m high.) "You get what you pay for." My door currently looks great (have had it almost a year now), and it has created far more space in the garage, as well as widened the door for driving the car in and out (wow! Yes! I garage me car!). Also, the garage is now much better insulated. No drafts whatever. However, one month after installation, I propped a brush up against the running channel on the side, and forgot about it, and closed the door. The magic eye, which prevents the door operating if an object is cutting the beam, could not see the brush handle. The door closed, continued when it hit the broom, and snapped all four brackets in the roller. (By the way, it continues to run when closed for a few seconds because it is closing the gaps between each slat - the guy told me this.) In this case, it continued to run until all the brackets had snapped, because it never "reached bottom." I called up the guy, he came that very evening, and fitted four new hinges for 50 pounds (which I was very glad to pay). Again, he has done this many times before. The wear on the face of your door is caused by not keeping it clean of dust, etc. (I use a soft hand-brush.) The company told me this after I'd enquired about a pressure bar for the bottom edge (they don't do them). The only other maintenance it requires, they say, is WD40'ing the running channels every now and again (which doesn't seem that thorough, to me). I don't give my door much time -- could be years if I'm careful, and lucky -- before I need to buy another part, or even replace it. However, I paid 750 pounds, which I had, instead of 000s (which I don't have). And, it finally got rid of the massively heavy up-and-over which we'd had for 20-odd years, and which would have been beyond my physical capability in another few years! So, I'm (relatively) happy. QUESTION 1, ANSWER 5: Sectional doors of the type manufactured by Hormann are very common in Germany and last a very long time, so I guess it's horses for courses. QUESTION 1, ANSWER 6: That was our experience when we replaced a heavy up-and-over that was at the end of its life with a Hormann sectional with which we're more than pleased. QUESTION 1, ANSWER 7: We have a Steeline roller door. Manufactured to size in Australia! About 20 years old now. I had to replace a stripped drive gear once. Apart from that, while it has its foibles, it works fine. Past issues of The Garage Door News are available at www.garagedoornews.com In November 2013 a single Genie residential garage door opener will make one installer, one dealer and one home owner each a winner... 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