WG4 REPORT 23-24 FEB 2015 ver2 Click to PDF

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REPORT OF THE EACO POSTAL SERVICES DEVELOPMENT
WORKING GROUP 4 MEETING
HELD ON 23RD- 24TH FEBRUARY 2015 IN NAIROBI, KENYA
1.0 INTRODUCTION
The East African Communications Organisation (EACO) held Working Group meeting on
Postal Services Development in Nairobi- Kenya, from 23- 24 February 2015. The
meeting had participants from; Burundi Post (NPB), Postal Corporation of Kenya (PCK),
Communications Authority of Kenya (CA), Posta Uganda, Uganda Communications
Commission (UCC), Tanzania Posts Corporation (TPC), Tanzania Communications
Regulatory Authority (TCRA) , Rwanda Utilities Regulatory Authority (RURA), Rwanda
Post (NPO), Agence de Regulation et de Controle de Telecommunications (ARCT) and
EACO Secretariat.
2.0 OPENING OF THE MEETING
The meeting was opened by the Chairman of EACO Working Group 4, Dr. Enock Kinara
the Postmaster General, PCK who welcomed members to the meeting and wished
them fruitful deliberations. He called upon the participants to introduce themselves.
The list of participants is contained in Annex1.
3.0 ADOPTION OF THE AGENDA
The agenda of the meeting was proposed and adopted with amendments. The agenda
and work programme is contained in Annex 2.
4.0 ELECTION OF THE BUREAU
The meeting elected the Rapporteurs.
The bureau was therefore constituted as
follows:
Chairperson
: Dr. Enock Kinara – Kenya
Vice Chairperson :Mr. James Kafeero – Uganda
1st Rapporteur
: Emily B. Menge- Kenya
2nd Rapporteur : Fadya Zam - Tanzania
5.0 WORKING PARTY SESSIONS
The four Working Parties held separate sessions and each presented their reports to
the Working Group as annexed as follows:
EACO Postal Payments and E-services – Annex 3
EACO Quality of Service- Annex 4
EACO Postal Security - Annex 5
EACO Courier, Customs and Carriers - Annex 6
The WG considered and approved the recommendations and Action Plans of the
Working Parties.
6.0 REVIEW OF THE WG4 ACTION PLAN
RECOMMENDATION
1
STATUS
REMARKS
Operators to put up a case
Kenya: Walk through machines installed. A
Refer to
to their
request for additional scanners placed and in
Security WP report
Governments/Regulators
discussion by a committee Due diligence for
requesting for assistance in
the suppliers of the mail screening machines
purchasing
for the offices of exchange is ongoing
mail
scanning
machines for the offices of
Uganda: To submit proposal to QSF for
exchange, entry and exit
funding towards acquiring a mail scanner.
points by end of December
Tanzania: Screening machines installed in
2013.
Dar Es Salaam. Engage state security in case
sniffer dogs are required
Burundi: Delivery of the mail scanner
expected by March 2015
Rwanda:
Submitted
request
to
the
Regulator, awaiting for response
2
Operators to communicate
TPC- Mrs. Janeth Msofe
to each other the contact
PCK -Mr. Titus Juma
persons in charge
UPL – Mr. Abbey Semyalo
of IFS
NPB - Ms Daphrose Kamikazi
NPO – Marie Grace Mukabera
3
The EACO Secretariat to
Meetings of at least 2 WP to be held
remind
concurrently. The meeting will be held for 5
member countries
days with one of the days for joint session.
to
continue convening
WP
meetings
on
existing rotational basis.
pre-
Postal
4
Tanzania
to
By end of March 2015
convene
the
next
EACO Quality of Service
and Postal Security WP
meetings.
5
Rwanda
to convene the
Rwanda to confirm by 15th March 2015
next EACO Courier, Customs
&
Carriers
Payment
and
Postal
and e-services in
2015 WP meeting
6
The EACO HR Committee
to
EACO Secretariat circulated liaison statement
re-establish links for
write to the 3
countries
which
sponsorships with countries
may not have
that have postal training
been
institutions
Thailand.
such
A
Liaison
statement will be sent to
as Egypt, Pakistan,
India, Tunisia
and
introduced
to
EACO, to
introduce
that effect.
EACO
with
areas
concerned.
its
of
7
EACO Secretariat
to
consider organising a
Conference for the ICT
To be hosted by Kenya in
The ministers forum will
February 2015- organised for 25-27
be held during the
February 2015
Postal ICT Conference in
Ministers to have a forum
Kenya
for them to also share as
policy makers in
the ICT sector in the region
and
to
also
appreciate
EACO programmes.
EACO Secretariat in
consultation with EXCOM
the
conferenc
e..
to consider an appropriate agenda for
8
Regulators and Operators to
Implemented
Reminder to be sent to
continue
Liaison statement was issued
WG2 so that it can be
sensitizing
governments to invest in the
included in the agenda of
National Addressing
their next meeting
System
infrastructure
to
support the national socioeconomic drivers.
This recommendation has
been
flagged
through
to
a
WG2
Liaison
statement
9
Uganda to draft a template
Implemented and circulated to all
Secretariat
to capture data on the postal
except TPC Secretariat to circulate
formal letter to members
statistics
to TPC
and
forward
to
EACO
to send a
requesting
the
countries to study
Secretariat for circulation to
and
prepare
all member countries
comments on
for their comments
template for the next
the
QOS WP meeting
10
EACO Secretariat to create a
Implemented
Chairpersons can be
forum
invited to
for the integration of all
meetings of WGs where
working
groups
their Chairpersons
through
cross
attend
cutting issues
are discussed.
11
Member
countries
prepare
the
to
To report progress in the next
Postal
All WP
meetings
network as an enabler for
e-commerce, financial and
social inclusion.
12
Rwanda and Burundi to
NPB draft submitted to the
Refer to
Courier
finalize the formulation of
relevant ministry
Custom
and
their national postal
Carriers
report
sector policies
Rwanda have submitted to the
government
and
are
awaiting
approval
13
Uganda, Kenya and Tanzania
Kenya
and
Uganda
have
to review and align their
reviewed and incorporated.
national postal sector policies
Tanzania - policy review is
to fully incorporate
under way
Refer to Courier Custom
and Carriers report
the courier sub-sector
14
The WG1 to review the Legal
Implemented
Reminder to be sent
The WG1 to establish Legal
Implemented
Refer to Courier,
and
Liaison statement issued
Custom
and
15
Regulatory
framework
facilitate
sharing
infrastructure.
statement
to
effect
A
to
of
Liaison
this
to
forwarded.
7.0 RECOMMENDATIONS
be
report
and
Carriers
It was recommended that actions in the WPs should be implemented by those responsible.
8.0 CONCLUSION
The members were informed of EACs initiative towards development of an EAC Postal
Development Strategy whose baseline survey had just been concluded.
The members were requested to take note of the report and implement the actions therein.
Dr. Enock Kinara
Chairman - Postal Services Development Working Group 4
Annex 1: List of Participants
Communications for all in East Africa
4th Meeting of WORKING GROUP 4: POSTAL SERVICES DEVELOPMENT
23-24 FEBRUARY 2015 NAIROBI, KENYA
LIST OF PARTICIPANTS
No. Participant
Organization
Title/Position
1
Fadya Zam
Tanzania Postal
Corporation
Manager Mails
2
Haruni HB
Lemanya
TCRA
Deputy Director
Postal Affairs
3
Bambasi
Alexandre
Burundi Post
Advisor to the PMG +257 78110044
[email protected]
om
4
Misirakuba Deo
National Post of
Burundi
Charge of Parcels
+257 79988955
misirakuba@hotm
ail.com
5
Manirakiza
Godelieve
Regie nationale
Des Postes
Burundi
Assistant
Operational
Director
6
Matsiko
Gonzague
Rwanda Utilities
Regulation
Authority
Postal Regulation
Officer
N/A
gonzague.matsiko
@rura.rw
7
Fulgence
Kabundege
Edward Kusewa
Rwanda /Kigali
Director postal
operation
I.D.D (project
officer)
250/0178848908
0
0723843046
kabundege@gmail.
com
[email protected]
om
8
Intergrating
Diversity For
Telephone/Mobil
e
+255 684887957
Email
+255 754620279
[email protected]
[email protected]
Development
Uganda Post
Limited
9
Emmanuel
Ocama
10
11
Emmanuel
Okurut
Jessica Uwera
Uganda Post
Limited
Uganda Post
Limited
12
James Mpango
13
Kubwimana
Alexis
14
Ndayishimiye
Eliane
15
Dr.Enock Osoro
Kinara
16
Faith Wanjiru
Maina
17
Vincent Shirao
18
Peter Omondi
Abuya
19
20
Sorophina
Wakesho
Ombati
Agnes N
Lempaka
21
Eric Langat
Uganda
Communications
Commission
(ARCT) Agence de
regulation& de
controle des
telecommunicati
ons
(ARCT) Agence de
regulation& de
controle des
telecommunicati
ons
Postal
Corporation Of
Kenya
Postal
Corporation Of
Kenya
Postal
Corporation Of
Kenya
Postal
Corporation Of
Kenya
Postal
Corporation Of
Kenya
Postal
Corporation Of
Kenya
Postal
Corporation Of
Kenya
22
Muriuki
Stephen W
23
Titus E Juma
Postal
Corporation Of
Kenya
Postal
Corporation Of
Kenya
Head Of Business
Securities
Department
Head of Finance
Manager Projects
& International
Relationd
Postal Licensing
Specialist
+256 772445918
eocama@ugapost.
co.ug
+256 787338598
eokurut@ugapost.
co.ug
+256 0414255511 [email protected].
ug
+256
6312339011/+
256 782031066
+257 79967363
[email protected]
g
Economist
+257
771779922578
[email protected]
om
Post Master
General
3242000
[email protected].
ke
Accounts Officer
0722405765
[email protected]
e
Deputy Director
ICT
0723530191
[email protected].
ke
Regional
0722442091
coordinator/Nairob
i
Manager
0719072086
Operations
peterabuya@hotm
ail.com
Manager
Compliance
0719072062
[email protected]
o.ke
0722725760
[email protected].
ke or
[email protected]
m
[email protected]
.ke
Development
Department
Lawyer
Deputy Director
Logistics & F.M
Director Mail
Services
+254 3242030
Director Payment
Services
+254 203242063
/+254 722518551
lawyerkubwi@gma
il.com
[email protected].
ke
[email protected]
24
Elizabeth
Mwaura
Postal
Corporation Of
Kenya
Director Courier
Services
25
Kennedy M
Bosire
Postal
Corporation Of
Kenya
Director
Compliance and
Security
Emily B.M Ouya
Postal
Corporation Of
Kenya
Postal
Corporation Of
Kenya
Manager
Strategy,R&D
26
27
Gichuki Njeru
28
Jane Florence
Otieno
29
Joel Mageto
30
Daniel Kagwe
31
Rose W Gichira
32
Jolly Sogomo
33
Martin Ngesa
Postal
Corporation Of
Kenya
Postal
Corporation Of
Kenya
Postal
Corporation Of
Kenya
Kenya Revenue
Athority,Customs
Communications
Authority Of
Kenya
Communications
Authority Of
Kenya
Communications
Authority Of
Kenya
Marketing Officer
34
Richard K Tonui
35
36
Charles
Kipkoech
Mwaite
Francis Kevogo
37
Evans Michoma
Emerging
Leadership
Initiatives
KAA
38
Caroline Koech
EACO Secretariat
39
James T.
Kafeero
Postal Regulation
0722788192
0723567917
0722408575
[email protected]
o.ke
kenbosiremasho@
yahoo.com/
[email protected].
ke
[email protected]
e
Manager
Corporate
communications
and PO
Ag. Director Legal
Services
0726957580
[email protected]
e
0722441159
[email protected].
ke
PA/PMG
0726990510
joelmageto@gmail.
com
D/Director
0708209733
[email protected].
ke
Chief
Manager,NCS,JKIA
Manager/Postal &
Courier Licensing
0723632870
Rose.Gichira@kra.
go.ke
[email protected]
Assistant Director/
postal
0722751233
Manager/Competit
ion Tarrif Analysis
+254204242229
[email protected]
KAA Cargo
+254 722 780011
charles.mwaite@k
aa.go.ke
Prom. Officer
+254 711616193
[email protected]
mS
Marketing Officer
evans.michoma@k
aa.go.ke
Liaison
Manager/ICT
Head/Postal
Regulation
+254 722724520
+254 020
8222111
+250 722540603
+256 772500104
[email protected]
020 4242247
[email protected]
[email protected]
ANNEX 2 – AGENDA AND WORK PROGRAMME
AGENDA
4th EACO WORKING GROUP 4 MEETING
23-24 FEBRUARY 2015 – NAIROBI, KENYA
1.
Opening of the Meeting
2.
Review and Adoption of the Agenda and Programme
3.
Constitution of the Bureau
4.
Review of the WG4 Report for the 3rd meeting (Matters arising)
5.
WP Breakaway Sessions
i)
EACO Courier, Customs and Carriers WP
ii)
EACO Postal Payments & E-service WP
iii)
EACO Quality of Service WP
iv)
EACO Postal Security WP
1.
Consideration of the WP reports
2.
Review of WG4 Action Plan
3.
Review and adoption of WG4 report
4.
AOB
5.
Closing of the meeting
WORK PROGRAMME
4TH EACO WORKING GROUP 4 MEETING – NAIROBI, KENYA
23-24 FEBRUARY 2015 – NAIROBI, KENYA
DAY 1
TIME
ACTIVITY/AGENDA ITEM
RESPONSIBILITY
08:00 - 09:00
Arrivals and Registrations of Participants
ALL
09:00- 09:15
Welcome Remarks and Opening Plenary of
the meeting
09:15 - 09:30
Introductions
ALL
09:30 – 10:00
Review and Adoption of the Work Program;
ALL
10:00 – 10:15
Election of the Bureau
10:15 – 11:00
Review of the WG4 Report for the 3rd
meeting (Matters arising)
11:00 – 11:30
TEA/COFFEE BREAK
11:30- 13:00
BREAKAWAY SESSIONS
Chair WG4/Host/EACO
Secretariat
ALL
EACO Secretariat
Courier, Customs and Carriers WP
&
Postal Payments & E-service WP
13:00 - 14:00
LUNCH BREAK
ALL
14:00 – 16:00
BREAKAWAY SESSIONS
ALL
Courier, Customs and Carriers WP
&
Postal Payments & E-service WP
16:00-17:00
Recap and Day 1 Report Writing
Rapporteurs of the
EACO WPs
16:00
TEA BREAK
DAY 2
TIME
09:00 - 10:30
ACTIVITY/AGENDA ITEM
RESPONSIBILITY
Respective EACO WG 4
Working Parties
BREAKAWAY SESSIONS
Quality of Service WP
&
Postal Security WP
10:30 - 11:00
11:00 - 13:00
TEA/COFFEE BREAK
ALL
BREAKAWAY SESSIONS
Respective EACO WG 4
Working Parties
Quality of Service WP
&
Postal Security WP
13:00 – 14:00
LUNCH BREAK
14:00 – 15:30
Closing Plenary Session
Consideration of Reports from
WG 4 Working Parties
ALL
EACO
Rapporteurs of the EACO
WG 4 Working Parties
15:30 – 16:00
Review of the WG4 Action Plan
Rapporteurs of the EACO
WG 4
16:00-16:30
WG4 Report Writing
Rapporteurs of the EACO
WG 4
16:30 – 17:00
Report Review and Adoption
Rapporteurs of the EACO
WG 4
17:00-17:15
Closing of the Meeting
Chair WG4
ANNEX 3 - EACO POSTAL PAYMENTS AND E-SERVICES
WORKING PARTY REPORT
EACO POSTAL SERVICES DEVELOPMENT - WG4
REPORT OF THE MEETING OF THE EACO POSTAL PAYMENT &
E-SERVICES WORKING PARTY 23-24th FEBRUARY, 2015
1.0 Introduction
The 3rd meeting for the EACO Postal Payments and E-services Working Party was held on 2324th February, 2015 in Nairobi, Kenya. The meeting had participants from, National Post of
Burundi (NPB), Postal Corporation of Kenya (PCK), Communications Commission of Kenya
(CCK), Posta Uganda, NPO of Rwanda, Tanzania Communication Regulatory Authority (TCRA)
and EACO Secretariat.
2.0 Opening of the meeting
The meeting was opened by the Chairman of the Working Party Mr. Emmanuel Okurut by
welcoming the members to the meeting and wishing them fruitful deliberations.
3.0 Adoption of the Agenda
The Working Programme was adopted with amendments as indicated in Annex1.
4.0 Election of the bureau
The meeting which was chaired by Uganda elected the Rapporteurs. The Bureau
elected was as follows:
Chair:
Uganda
–
st
1 Rapporteur:
Kenya –
nd
2 Rapporteur:
Burundi
Emmanuel Okurut
Peter Abuya
–
Godelieve Manirakiza
5.0 Review of the WP TORs
The TORs of the WP were reviewed and were found to be relevant as discussed in the
last meeting held in Kigali. The TORs are included in Annex 2.
6.0 Review Report of the Last Meeting
The report of the previous meeting was reviewed and the Action Plan was updated as
indicated in Annex 3
7.0 Recommendations of the Arusha Postal Assembly
1. Members noted that IFS requires branding and marketing, therefore it should be
interfaced with mobile partners to make it viable
2. PCK to provide leadership in re-conceptualization of the financial services. In the
interim, member countries are encouraged to identify alternative systems for
integration
3. Members to establish the existence of e-payment policy and regulations, lobby
Central Bank for one where none exists.
4. Members to market their networks as an infrastructure for use by other partners.
5. A study aimed at lowering cost of payment services in EAC region should be
conducted and payment plans put in place.
8.0 Date and venue of the next meeting
Burundi/Tanzania to confirm hosting the next meeting by end of April, 2015.
9.0 Closing
ANNEX 1
AGENDA
1.
2.
3.
4.
5.
6.
Opening of the meeting
Election of the Bureau
Review of the WP TORs
Review report of the last meeting
Date and venue of the next meeting
Closing
ANNEX 2
TERMS OF REFERENCE
I.
To recommend strategies for implementation of the various UPU Postal Strategies
within the EAC region with regard to postal payments and e-services.
II.
To recommend strategies for modernization and transformation of the postal
payments and e-services in the region.
III.
To recommend regulations for postal payments services in the region
IV.
To coordinate and follow up the work of the relevant UPU Committee(s) or
Councils(s)
V.
Facilitate the development of regional recommendations or contributions relating to
work of the relevant UPU Committee(s) or Council(s) or other relevant international
and regional organization.
1
DEVELOPMENT OF EACO WORKING PARTY ON ELECTRONIC POSTAL PAYMENT
SERVICES
Recommendation
Status
Timelines
EACO member countries to come TPC still with business plan,
By June 2015
up with Business Plans and
PCK have business plans and has
National Action Plans for
moved to brand and implement the
provision of electronic money
switch for various electronic agency
transfer services.
services
UPL business plan in place and
national action plan is still work in
progress.
NPB partnering with TELCOs in
facilitating money transfer
Rwanda has a strategic plan in
implementing the money transfer to
be practicalised in four years
2
EACO member countries to
synchronize their National Action
Plans.
Technical people to report in
Burundi/Tanzania during the next
meeting
3
Re conceptualization of IFS
 Shelf life
 Integration with other
systems
 Branding
Rwanda: experiencing low traffic
and re-considering the benefits visa
vis the amounts being paid for it.
Kenya is yet to adopt the mobile
option which is available.
IFS still need to be evaluated in
terms of business viability within the
region
In Uganda IFS traffic is developing
especially with volumes coming in
from the UAE and it is gaining
operational revision in view of this
development
Tanzania is evaluating the situation
as to which direction to take
4
IFS to be integrated with the
other systems. PTC to
facilitate.
5
Participating countries to ensure
that they sign the UPU Postal
Payment Services Agreement.
PCK in process of integrating all
domestic system on the switch
solution
UPL in process of integration
TPC not integrated with domestic
NPB to fully implement IFS
Rwanda and Burundi to sign up
PCK,TPC and UPL signed
Uganda to continue
coordinating in liaison
with
Burundi/Tanzania by
end of April 2015
subject
to
confirmation
June, 2015
Members to liaise
with PTC.
Update by March
2015
Members to confirm
by
next
UPU
congress
6
Countries to identify and prioritize
their potential corridors.
Ongoing as we update the business
plans
Ongoing. Update by
June 2015
7
Designated postal operators to
put in place proper accounting
and costing systems to support
Electronic Money Transfer
Services.
TPC migrating domestic system to
mobile platform
Update
meeting
8
Ring fencing of customer funds to
safe-guard and ensure proper
use of the customer funds.
by
next
PCK implementing use of ERP
system
UPL has a cost accounting system
in place
Uganda,
Tanzania
Kenya: Tanzania
and
Dedicated bank accounts for Burundi has settled
customer funds.
accounts upto June
2014
Burundi, Rwanda - Not yet
Burundi informed Kenya of their Uganda
has
bank account details
escalated the issue
to higher levels
Tanzania hosted delegation from
Kenya on the issue of settlement
Uganda: payment plan has not been
honoured but committed to bring the
accounts up to date
Rwanda does not owe the other
countries much money
9
Designated postal operators to
follow up and finalize their
pending Bilateral Agreements
and to initiate Bilateral
Agreement with new partners.
All sign bilateral agreements in the Update
region.
partners
meeting
Uganda has signed with Emirates
post and South Africa
Burundi has signed with Emirates
South Africa and Zimbabwe has
signed with Kenya
10
Designated postal operators to
embrace the use of UPU IFS
mobile applications in provision of
money transfer services.
11
Countries that wish to join the
PPS Clearing Settlement System
to notify the UPU International
Bureau as soon as possible.
WIP at PTC
Member countries are encouraged
to integrate with alternative systems.
UPU to pilot with willing member
countries
Not yet joined. Viability should be
key for those countries considering
joining the PPS system
Discussions on uptake ongoing at
UPU POC meeting
of
by
new
next
Update
before
December 2015
Status by December
2015.
12
Develop security policy where
none exists e.g. put in place
appropriate firewalls to prevent
cyber crimes, physical security of
the system.
Burundi, Uganda, Rwanda : WIP
To be updated by
next meeting
13
Security Policy reviews where it
exists based on benchmarking on
best practices.
Continuous
Updated in every
meeting
Leveraging on Infrastructure
development e.g. broadband
connectivity and power
Ongoing
Kenya: National Broadband
Strategy is being implemented
Uganda and Tanzania: Pending
Burundi: Policy is being developed.
Rwanda: Policy is being developed
by Central Bank.
14
Kenya benchmarked with India
December 2015
Northern Corridor initiative on postal
in progress. Uganda to follow up on
the recommendations of the
Kampala (Northern Corridor)
meeting
15
E-payment Policy development
16
Develop e-services
products/services
- Sign up the dot.post platform
- an integrated e-commerce
platform
17
-All the other member countries
to benchmark with Kenya on ecommerce
Members to take advantage of
opportunities in the region to
enhance financial inclusion.
- preparing the network as an
enabler financial inclusion
Ongoing
PCK: developing a policy. CA: WIP
UPL, : pending
TPC : pending
NPB: policy being developed by the
Central Bank
Rwanda: E- Payment Regulation
already in place
December 2015
PCK has adopted the domain dot.
post
UPL has implemented the dot.post.
TPC is the process of establishing
e-commerce platform.
NPB,NPO of Rwanda and UPL to
benchmark with PCK and TPC
Update by next
meeting
On going
Update every
meeting
UPL: has engaged government to
the level of Parliament
UPL; is partnering with TELCOs
(power, connectivity, media
coverage, partnership with
Government etc)
- inclusion of the post in the
Government program to support
financial inclusion
TPC: is partnering with
commercial banks and TELCOs
Rwanda is in partnership with
Mobicash
Kenya has made good progress
in financial inclusion. Financial
Electronic inquiry System from
PTC user support has been
adopted
Burundi: working with Foreign
Affairs to facilitate money transfer
with the Diaspora and is also in
partnership with TELCOs
18
Participating countries to come
up with a regional vision and
brand name for Electronic Money
Transfer Services.
Emily Ouya, PCK - to take the lead
and work with:James Mpango, UCC
Fortunatus Kapinga, TPC
Abbey Semyalo ,UPL
Grace Mukabera ,NPO
Godelive Manirakiza , NPB
December 2015
19
Member Countries to
subscribe to the proposed UPU
IFS brand name
PCK, Rwanda has subscribed.
Brand name yet to be unveiled.
December 2015
20
Lobby the relevant authorities to
ensure that agency banking
regulations are fast tracked
TPC, PCK , Rwanda Post and NPB
have
UPL still lobbying
UPL to give update
next meeting as per
number 17 above
21
Engage governments to facilitate
the establishment of postal
savings services to support social
and financial inclusion
Viability of this action to be revisited
with the purpose of developing the
best model and best practice of
financial inclusion
NPB already running Postal savings
bank facility.
December 2015
22
EACO to engage UPU PTC to
organize a joint training in ICT
and IFS operations for all
designated operators in Kigali.
Member countries to contribute to
this initiative
EACO Members to benchmark
Member countries to identify the
skills gaps prior to the training
December 2015
EACO Secretariat to coordinate/
Designated operators
To be held in Feb 2015 in Kenya.
On course
23
24
25
with Kenya Huduma Initiative
Centres
EACO Secretariat to include this
on the Agenda of the Ministers’
ICT forum
EACO Members to make
presentation on e
services/products
EACO members and PTC to
carry out a study on IFS/E –
PAYMENT integration(Posta
Pesa)
EACO Secretariat
Designated operators
Regulators
Responsible Ministries
Venue to be identified
PCK to co-ordinate
Next working party
meeting
by
April,2015
June 2015
Annex 4: List of Participants
NO
NAME
1
Emmanuel
OKURUT
Jessica UWERA
Dr Enock KINARA
2
4
5
6
7
8
9
10
11
12
13
Titus E. JUMA
Godeleive
MANIRAKIZA
FAITH M. MAINA
Fulgence
KABUNDEGE
HARUNI HB
LEMANYA
Emily B M OUYA
Joel MAGETO
Vincent SHIRAO
Alexis
KUBWIMANA
Peter ABUYA
ORGANIZAT
ION
UPL
TELEPHONE
E-MAIL
+256 (0)787338598
[email protected]
UPL
PCK
+256(0) 772358679
+254 (0) 722727253
j
[email protected]
PCK
NPB
+254 (0) 72251855
+ 257(0) 79962383
[email protected]
[email protected]
PCK
NPO
+ 257 (0)722405765
+ 250 (0) 788489880
[email protected]
[email protected]
TCRA
+255 (0) 754620279
[email protected]
PCK
PCK
PCK
ARCT
+254 (0) 722408575
+ 254 (0) 726990510
+254 (0)723530191
+ 257 (0) 79967363
[email protected]
[email protected]
[email protected]
[email protected]
PCK
+254 (0) 722442091
[email protected]
ANNEX 4
EACO QUALITY OF SERVICE WORKING PARTY REPORT
REPORT OF THE EACO WORKING PARTY ON POSTAL QUALITY OF
SERVICE HELD ON 24TH FEBRUARY 2015 IN NAIROBI, KENYA
10.0
Introduction
The 3rd meeting of the EACO working party on postal quality of service was held on
24th February 2015 in Nairobi, Kenya. The meeting had participants from, Burundi
Post (NPB), Postal Corporation of Kenya (PCK), Communications Authority of Kenya
(CA), Posta Uganda, Uganda Communications Commission (UCC), Tanzania Posts
Corporation (TPC), Rwanda Utilities Regulatory Authority (RURA), Rwanda Post
(NPO), Agence de Regulation et de Controle de Telecommunications (ARCT) and
EACO Secretariat.
1.1 Opening of the meeting
The meeting was opened by the Chair Agnes Lempaka of PCK who welcomed the
members to the meeting and wished them fruitful deliberations.
participants is contained in Annex1
1.2 Adoption of the agenda
The agenda of the meeting was proposed and adopted with amendments.
1.3 Election of the bureau
Chair:
Kenya –
Agnes Lempaka
1st Rapporteur:
Rwanda
– Mr. Gonzague MATSIKO
2nd Rapporteur:
Uganda
– Mr. James Mpango
The list of
AGENDA
1.
2.
3.
4.
5.
6.
7.
Opening of the meeting
Election of the Bureau
Adoption of the Agenda
Matters arising from the last meeting
Date and venue of the next meeting
Adoption of the report
Closing
TORS
EACO Quality of Service Working Party TORs
I. To recommend strategies for implementation of the various UPU Postal Strategies
within the EAC region with regard to QoS
II. To recommend strategies for modernization and transformation of the postal
sector in the region with regard to QoS
III. To recommend strategies for development and harmonization of the National
Addressing Systems and Postcodes in the region.
IV. To carry out quality performance tests and share results within the EAC member
states.
V. To make recommendations on how EACO member states can acquire and
maintain automated quality of service monitoring equipment and the necessary
skills to improve quality of service in the postal sector.
VI. To coordinate and follow up the work of the relevant UPU Committee(s) or
Councils(s)
Vi. To develop regional recommendations or contributions relating to work of relevant
UPU Committee(s) or Council(s) or other relevant international and regional
organization.
EACO QUALITY OF SERVICE WP ACTION PLAN
Recommendation
1
All DOs to improve service
delivery within their respective
networks to earn customer
confidence.
 Access to services
 Speed
and
Reliability
(e.g.UPU
delivery
standards)
 Security
 Customer care
Status
Timelines
Burundi: Shifting from IPS light to IPS,
On going
All members to strive to move to IPS 2014.
Kenya:
Ombudsman oversight on how customer
complaints are handled and PCK has got
best score from Ombudsman. Customer
service charter and customer service desks
at every outlet. Human Resources and
finance and accounts are also being
automated along with Postal operations.
Postal global is a software being used for
postal operations
CA standards includes the QoS standards in
the license terms and is in process of
installing RFD(Radio Frequency Identity)
system in 21 post offices
Rwanda: Participated on UPU quality of
service control by filling GMS cards.
Have scanning machines and sniffer dogs at
the airport.
have customer charter and caller centre for
EMS.
Tanzania: Has established 2000 letter
boxes at GPO, Has post global System
software
Uganda: Has launched school post, 51
motorcycles in order to increase Speed and
Reliability. Send Sms to customers for
notification
Training to staffs who deal with customers.
Has started Public partnership in order to
improve ambience
2
All DOs to carry out aggressive
Burundi: managed to have partnership with
By June 2015
marketing for parcels and EMS
services to increase volumes
two ministries for carrying diplomatic
suitcases.
Kenya: hiring vehicles to convey mail on
need basis.
Tanzania: Have overnight vehicles to
convey mail.
Uganda: Ongoing
Rwanda: We plan to do aggressive
marketing for parcels and EMS services by
putting in strategic plan 2015-2019
3
4
All DOs to review service level
agreements with airlines
continuously to conform with UPU
-IATA structure.
All DOs to continually monitor and
engage more competitive airlines
for mail conveyance
Discussed in EACO Courier, Customs and
Carriers WP
On going
Tanzania: Use Swissair to conveying mail
and charges are cheap compared to other
airlines and use Qantas airline as the
connection airlines.
Uganda: Use Turkish airline because they
reach in many destinations and now
engaging with emirates.
Kenya: Our members should use Kenya as
A hub of other EAC countries for mail and
members should collaborate to have
mechanism in place.
December 2015
Burundi: Use Kenya airways, Ethiopian
airways and SN Brussels
5
6
7
8
DOs to consider establishing mail
processing centers at Mailing Unit
at for quick processing of mail
especially for EMS items.
DOs should organize training for
security
personnel
of
the
respective DOs in harmony with
Aviation Security for proper and
thorough
scrutiny
of
items
conveyed. EACO Secretariat to
issue a Liaison statement.
Operators and Regulators should
share reports of the test results
All member states consider
Rwanda already in agreement with some
airlinesOngoing
December 2015
EACO secretariat: Liaison statement sent to April 2015
HR committee, training schedule received
and circulated to member countries.
Members agree to receive training schedule
and utilise it.
Commitment on sharing of report outcomes
Continuous
towards service delivery improvement.
Kenya: CA organised stakeholders forum in By June 2015
hosting forums for all stakeholders June 2014
at national levels and Share the
Uganda: UCC organised stakeholders
outcomes of the meetings
forum in October 2014 on postal regulations
Tanzania: Held a forum October 9th 2014
Burundi: Their policy on setting up the
regulator is process.
Rwanda: RURA organised two forums in
November 2014 and January 2015 on postal
regulations.
9
10
11
EACO secretariat to follow up with
Rwanda Post to attend and
participate in the EACO activities
The next sequential tests be
conducted from 8th to 26th
September, 2014
· The end to end tests be
conducted from 15th to 26th
September, 2014
Members who will host the meetings should
send the invitation to EACO on time one
month before the meeting
Tests were done and next task force
meeting should take place in end of march
2015 in Tanzania to discuss the test results
and give recommendations
Continuous
Regional QSF projects for EACO
Kenya will spearheads the taskforce
Continuous
Test results to be
circulated to
stakeholders by 15th
March 2015
Following members are selected:
12
13
The study on Terminal dues
system
UG: Agatha Kyakunzire
Kenya: Agnes Lempaka
Rwanda: Martin Gatorano
Tanzania : David Andrea
Burundi: Alexandre Bambasi
EACO member should select Terminal dues By June 2015
expert to work with Mr. Ocama as the chair.
Following members are selected:
Kenya:Eunice Otieno
Tanzania: Fadya Zam
Burundi: Suzan Nsabimana
Rwanda: Martin Gatorano
National Addressing System
The study to continue under Uganda as the
chair and EACO position will be submitted to
related stakeholders.
Burundi: Consultant produced a report and Continuous
Burundi Post is consulting the government to
see how this project can be implemented by
starting with Bujumbura City.
Kenya: Work in progress, a policy paper is
with the government awaiting approval
Tanzania:
Three
cities(Dodoma,
Arusha and Dar es salaam) covered as
post aligns its operations to the
system
Test letters on the new system are
being delivered on a pilot basis
Uganda:
With 90% coverage on
implementation of the pilot project of NAS.
Rwanda:
covered
14
PCK, NPB, UPL to consider
approaching the regulators in
acquiring screening
machines.
594 Villages in Kigali were
It should be shifted to Courier, Customs
and Carriers WP
Uganda: UPL to acquire a mail scanning On going
machine for the office of exchange through
QoS fund
Burundi: is acquiring a mail scanning
machine through own fund
Kenya: Work in progress with CA
It should be shifted to Postal security WP
Tanzania: Diagnostic gate and IPS and QCS
Uganda: GMS, IPS and QCS
Rwanda: QCS and IPS and GMS to start very
soon
Kenya: GMS and soon upgrading to IPS 2014
Burundi: IPS Light
15
Dos to automate quality of service
monitoring equipment and the
necessary skills to improve quality
of service in the postal sector.
16
Tanzania to convene the next EACO TPC proposed and members agreed that they
postal quality of service WP
will host the taskforce meeting which did not
meeting
take place in December 2014
December 2015
By end of March
2015
Mrs. Agnes Lempaka of PCK
Vice Chairperson
EACO working party on postal quality of
service
o
List of participants Annex1
Country
Organization
Kenya
PCK
Kenya
PCK
Burundi
Burundi Post
N
1..
2.
3.
Names
Peter Abuya
S.w ombaki
Bambasi Elexandre
Telephone
+254722442091
+254722309726
+25778110044
4.
Manirakiza Godelieve
Burundi
Burundi Post
+25779962383
5.
6.
Ndayishimiye Eliane
James T. Kafeero
Burundi
Uganda
ARCT
UCC
+25779922578
+256312339016
7.
8.
9.
Steven Muriuki
Eric Langat
Emmanuel Ocama
Kenya
Kenya
Uganda
PCK
PCK
UPL
+254(020)324200
+254722725760
+256772445918
10.
11.
12.
13.
14.
Fadya Azam
Elizabeth Mwaura
Faith Maina
Agnes Lempaka
Gonzague.matsiko
Tanzania
Kenya
Kenya
Kenya
Rwanda
TPC
PCK
PCK
PCK
RURA
+255684887959
+254722788792
+2547222405765
+254722562385
+250788841998
ANNEX 5 - EACO POSTAL SECURITY WORKING PARTY
REPORT
THE EACO POSTAL SECURITY WORKING PARTY IN NAIROBIKENYA HELD ON 24TH FEBRUARY 2015
AGENDA
1.
2.
3.
4.
5.
6.
7.
Opening of the meeting
Adoption of agenda
Election of the Bureau
Review `report of the last meeting
Kenya presentation
Date and venue of the next meeting
Closing
The meeting commenced at 9 h 30 a.m with members appointing Rwanda to chair
Members developed and adopted agenda by consensus
Bureau elected:
-
Chairman: Fulgence KABUNDEGE (Rwanda)
First Rapporteur: Emily B. Menge-Ouya (Kenya)
Second Rapporteur: Déo MISIRAKUBA (Burundi)
1.1 Postal Security Working Party TORs
1
I.
To recommend strategies for implementation of the various UPU Postal Strategies
within the EAC region with regard to postal security.
II.
To develop and recommend strategies for modernization and transformation of
the postal security in the region.
III.
To coordinate and follow up the work of the relevant UPU Committee(s) or
Councils(s)
IV.
Facilitate the development of regional recommendations or contributions relating
to work of the relevant UPU Committee(s) or Council(s) or other relevant
international and regional organization.
Recommendation
Purchase and install
scanning machines
at
offices
of
exchange/border
points to detect
dangerous
and
prohibited goods.
Status
Kenya: Walk through machines
installed. A request for additional
scanners placed and in discussion by a
committee Due diligence for the
suppliers of the mail screening
machines for the offices of exchange is
ongoing
Timelines
By December
2015
Recommendation
Regulators to act as
mediators
between
the operators and
government
to
mobilize with various
stakeholders
to
acquire
the
mail
2
Establish PostSecurity National
Contact Committees
3
Establish PostAviation Contact
Committees
4
Encourage member
states to take
advantage of the
UPU online training
on TRAINPOST
5
Review our security
standards to
conform with the
EU and UPU Postal
Security guidelines
Uganda: To submit proposal to QSF
for funding towards acquiring a mail
scanner.
Tanzania: Screening machines
installed in Dar Es Salaam. Engage
state security in case sniffer dogs are
required
Burundi: Delivery of the mail scanner
expected by March 2015
Rwanda: Submitted request to the
Regulator, awaiting for response
Kenya: Contact with all security
organs in place.
Uganda: Internal committee in place
that engages other security organs
Tanzania: contact with the state
security in place
Burundi: Internal security team in
place.
Rwanda: Contact with Magerwa
(warehouse for goods from abroad)
Kenya: Committee not in place. WIP
Uganda: Committee not in place. The
team engages the civil aviation
authority when necessary
Tanzania: Process Initiated
Burundi: Committee in place working
with the civil aviation and regular visits
to ensure adherence. Training to be
concluded by May 2015
Rwanda: Contact with the civil
aviation, Rwandair (agent handling for
other companies)
Tanzania : 3 staff certified
Rwanda: Training ongoing, and some
staff have certified
Burundi: Training ongoing. 15 people
pursuing the training at the Burundi
training centre
Kenya: Has a training centre and
programme in place.
Uganda: 1 staff undergoing security
training
Tanzania: Sent one staff for Postal
security training with CRASA and
developing security guidelines
Rwanda: to benchmark with other
countries
Kenya: Developed Postal security
guidelines and an assessment model
scanning machines
June 2015
By June 2015
Establish whether the
airlines
have
an
association which we
can work with
Kenya:
Airline
Association exists
Continuous
Important to attend
the upcoming training
on Dangerous Goods
Continuous
EACO Secretariat and
Tanzania coordinate a
joint workshop for
TOTs on security
during the next
Working Party
meeting
6
Continuously
monitor activities of
the UPU Postal
Security Group
7
Joint inspection and
Security training
workshop
which are available on the Regulators
website for public consultations
towards incorporation as a condition
for licensing also benchmarked with
India post.
Burundi: benchmarked with Uganda
Uganda: intends to ride on the UPU
expert expected to evaluate a QSF
project in March 2015 to train the staff
on EU and UPU security standards
Tanzania: to be confirmed
Kenya: Member to UPU Postal
Security Group
Burundi: to be confirmed
Uganda: to be confirmed
Rwanda: to be confirmed
Postponed inspections to resume from
next EACO Security WP
Kenya offers to
facilitate in the training
Continuous
Kenya to share
information pertaining
to the UPU security
Group during the next
meeting
By end of
March 2015
EACO Secretariat to
send invitations in
liaison with Tanzania
as the hosts
Annex 5: List of Participants
NO
NAME
1
Emmanuel
OKURUT
Jessica UWERA
Titus E. JUMA
Fulgence
KABUNDEGE
HARUNI HB
LEMANYA
Emily B M OUYA
Alexis
KUBWIMANA
Kenedy BOSIRE
Jane F. OTIENO
Martin NGESA
Richard TONUI
Déo MISIRAKUBA
2
3
4
5
6
7
8
9
10
11
12
ORGANIZAT
ION
UPL
TELEPHONE
E-MAIL
+256 (0)787338598
[email protected]
UPL
PCK
NPO
+256(0) 772358679
+254 (0) 72251855
+ 250 (0) 788489880
[email protected]
[email protected]
[email protected]
TCRA
+255 (0) 754620279
[email protected]
PCK
ARCT
+254 (0) 722408575
+ 257 (0) 79967363
[email protected]
[email protected]
PCK
PCK
CAK
CAK
NPB
+ 254 (0) 723567917
+ 254 (0) 722441159
+ 254 (0) 722751233
+ 254 (0) 725833470
+ 257 (0) 79988955
kbosire posta.co.ke
[email protected]
[email protected]
ANNEX 6 - EACO COURIER, CUSTOMS AND CARRIERS WORKING
PARTY REPORT
Doc
No________________
EACO POSTAL SERVICES DEVELOPMENT - WG4
REPORT OF THE COURIER, CUSTOMS & CARRIERS
WORKING PARTY
1.0 Introduction
The East African Communications Organisation (EACO) organised a meeting for the Working
Party on Couriers, Customs & Carriers on 24th February 2015, in Nairobi, Kenya. The
meeting had participants from Agence de Regulation et de controle da Telecommunications
(ARCT), Burundi Post, Postal Corporation of Kenya (PCK), Communications Authority of
Kenya (CA), Posta Uganda, Uganda Communications Commission (UCC), Rwanda Post,
Rwanda Utility Regulatory Authority (RURA) and EACO Secretariat.
2.0
Adoption of the agenda
The agenda was adopted by the WP as follows:
1. Opening of the meeting
2. Adoption of the Agenda
3. Election of the Bureau
4. Review of the Last meeting Report
5. Presentations
6. Date of Next meeting and Venue
7. closing of the meeting
.
3.0
Election of the bureau
The Bureau was elected as follows:
Chair:
Kenya – Richard Tonui
1st Rapporteur: Uganda – James Mpango
2nd Rapporteur: Burundi – Deo Misirakuba
4.0
Action Plan for the EACO Courier, Customs & Carrier Working
Party TORs
1
2
3
4
5
ACTION
STATUS
TIMELINE
Urge Rwanda and Burundi to Burundi, Draft adopted by Cabinet. To be Report progress at next
formulate national postal sector considered by Parliament
meeting
policies as they do not have;
Rwanda: Draft submitted to line Minister
A Liaison statement to be sent to
WG1 to review the Legal and
Regulatory framework to curb
presence of illegal and/or noncompliant operators;
WG1 response received. Regulators to give
updates on steps taken to curb the vice.
DOs to initiate collaborations with
competitors and other PublicPrivate
partners
to
improve
efficiency in services provisions;continuous
Burundi: Ongoing
Kenya: Meeting held a meeting in October on
mail security infrastructure and customs
clearance. Next meeting in March 2015.
Rwanda: A strategy on PPP developed for
2015-2019 cycle
Tanzania: Negotiations with DHL on-going
Uganda: Meeting held in October 2014.
Operators setting up collaboration framework.
Negotiations with DHL on-going.
Continuous – Update
by Regulators at next
meeting
Regulators to liaise with operators in sharing
information on illegal operators. (Kenya:
successful collaboration noted)
Develop innovative last mile Burundi: Committee to initiate ecommerce has
delivery systems for e-commerce;
been set up
Kenya: PCK is using the postal network as drop
off points as a strategic link in delivering
ecommerce, including reverse logistics.
Regulator developed a consultation paper on
ecommerce guidelines for ecommerce.
Inhabitants of ecommerce identified through a
study.
Rwanda: to benchmark with other countries.
Tanzania: Process on-going through tender
process.
Uganda: improving delivery process using
motorcycles. Engaging SME’s to deliver last
mile. E-shop for philately services up and
running.
Establish Postal-Customs Contact Burundi: Committee established.
Kenya:
Process
on-going.
Operational
Committees;
cooperation noted.
Continuous – Update
at next meeting
Continuous – Update
at next meeting
Continuous – Update
at next meeting
Rwanda: Committee not formalised yet
Tanzania: Committee in place
Uganda: Committee in place
6
7
8
Sign MOUs with airlines and Burundi: Ongoing. Negotiations with airlines. Continuous – Update
customs using the UPU-WCO and To adopt template
at next meeting
UPU-IATA templates;
Kenya: Adopted and negotiations ongoing.
Customs draft is ready for stakeholder
comments.
Rwanda: implemented
Tanzania: Templates adopted, negotiations to
include IATA provisions. Draft customs MoU
circulated for comment.
Uganda: Template developed and adopted,
negotiations ongoing. MoU with customs not yet
concluded.
Operators to engage Customs with
End of March 2015
a view to implementing the UPU
Customs
Declaration
System
(CDS)
Engage airlines with a view to
exchanging EDI messages with
airlines;
Kenya is yet to meet AITA as had been Continuous – Update
requested by EACO
at next meeting
Burundi: Brussels airlines implementing new
system on mail bag tracking with operators.
Tanzania: Using IPS to track mail with KLM and
Swiss Air.
Kenya: Exchanging pre-alerts with airlines.
Rwanda: EDI in place.
Uganda: Adopted use of pre-alert messages
with airlines.
9
10
11
Continuous monitoring of activities
of the UPU EMS Cooperative and To develop a position on Pay for performance End of March 2015
those relating to courier, customs for EMS
and carriers-Continuous.
To develop a regional position on EMS voting
process of the EMS Cooperative for
consideration of WG4.
Secretariat to coordinate the exercise.
Courier Opportunities and
Operators to adopt IPS 2014 version
for End of April 2015
Challenges
compatibility and QoS
To ensure that the liaison
statement on national addressing
incorporates benchmarking aspect
with best practices.
Regulators to enforce and report on action Continuous; update at
against unlicensed and noncompliant operators. next meeting
Yet to be done
End of March 2015
Secretariat to liaise with PAPU in implementing
End of March 2015
the addressing project together with the African
Union
12
MoU on Postal Courier Curriculum
between EACO and AFRALTI
Postal curriculum developed by AFRALTI, CA, Continuous – Members
CIAK and PCK.
to report at next
meeting.
AFRALTI will invite members to participate in
the training offered.
13
Partnership between regulators
and revenue authorities in curbing
illegal operators
Continuous
Members to report at
next meeting
14
To implement Revenue Authority
security seals on incoming
international mail during transfer
from airports to and fro Offices of
Exchange
Uganda implemented
June 2015
Proposal by KRA to National
Treasury to waive minimum Import
Declaration Fee (IDF) of 5,000/=
charge on incoming low value
parcels/packets.
On-going
Adopt mobile and other payment
platform within the Post Office for
tax payments
Establish a technical team to
identify readiness and requirement
of each DO to implement Advance
Electronic Information for Postal
Item ( AEI) project. Country
committees to be set up to include
Revenue Authorities, and other key
stakeholders.
Tanzania: TRA cashier at Postal facility.
15
16
17
Member countries to implement
On-going
Nominations of Country coordinators were made
as follows:
Kenya
progress
meeting
to
at
report
next
Country reports at the
next meeting
End of March. 2015.
Burundi: Mr Deo Misirakuba
Kenya Ms Sorophina Ombati
Rwanda: Mr Fulgence Kabundege
Tanzania: Ms Fadiya Zam
Uganda Mr Emmanuel Ocama
Committee to Consider common
platform for EDI solutions among
operators in the region
18
Cross-border road transport:
Nominations of Country coordinators to
Country specific feasibility studies
spearhead the project were made as follows:
to be undertaken and information to
To report at the next
meeting.
be shared among partners.
Burundi – Mr Alexander Bambasi
Kenya – Mr. Eric Langat
Rwanda – Mr Fulgence Kabundege
Tanzania – Ms Fadya Zam
Uganda – Mr. Emmanuel Ocama
5.0
Presentations
The following presentations were made to the meeting (see annex):
1. Emerging issues, challenges and way forward – Kenya Revenue Authority
2. EU Advance Electronic Information (AEI) Project – Postal Corporation of Kenya
3. EACO Regional Mail Road transport Project – Burundi
6.0
Date and Venue of the next Meeting
The date and venue of the next Working Party meeting will be communicated upon
consultation between Burundi, Tanzania and the EACO Secretariat
7.0
Closing the meeting
In closing the meeting, the Chairman thanked the members for their active
participation and excellent contributions towards successful conclusion of the working
party’s deliberations.
Richard Tonui
Chairperson
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EACO Courier, Customs & Carrier Working Party