annual report | 2012-2013

Transcription

A NNUA L R E P ORT
| 2012-2013
Vision
A Jamaican workforce trained and certified to international
standards, stimulating employment-creating investments,
contributing to the improved productivity, competitiveness
and prosperity of individuals, enterprises and the Nation.
Contents
03
Message from the Minister of Education
04
Chairman’s Message
06
Board of Directors
08
Committees of the Board
09
Corporate Governance Report
10
Audit Committee Report
11
Board of Directors’ Compensation
12
Executive Director’s Message
15
Executive Team
16
Executive Compensation
17
Success Story - Patricia Henry
19
Performance of the National Training System
24
WorldSkills Jamaica in Brazil
25
WorldSkills Jamaica 2010
26
HEART’s 30th Anniversary Celebrations
28
Success Story - Morris Livingstone
29
Ebony Park Agro-Processing Facility Gets Major Cash Injection
30
Values Icon - Andrew Mitchell
31
The Junction Campus Renamed the Derrick Rochester Campus
32
HEART and JUTC Sign MOU
33
Social Responsibility Report
35
Success Story - Marion Brown
36
HEART Hosts South African Delegation
38
Auditor’s Report
40
Financial Statements and Accompanying Notes
81
Our People
82
Our Locations
MESSAGE FROM THE
Minister of Education
Hon. Rev. Ronald Thwaites, MP, JP
T
he 2012-2013 Annual Report of the HEART
Trust/NTA, reflects the strategic objectives,
set to guide the operation of the Agency in
meeting its performance targets. As an Agency of
the Ministry of Education, HEART Trust/NTA has to
support national development goals as outlined
in the 2030 Plan. It must also give support to
those emergent policies and progammes which
will result in the strengthening of partnerships for
training and workforce development.
Jamaican learners and workers continue to rely on the
ability of HEART Trust/NTA, to provide them with the
requisite training and certification to meet local, regional
and international standards. This is the process by which
they will be prepared to break the cycle of unemployment.
lt is of critical importance, that the training programmes
be guided by the relevant job market information, and
the needs of those companies, businesses and entities
which provide the needed funding for the Agency.
The UNESCO’s TVET Strategy (2010–2015) recognizes
the “indispensable role of TVET in socio economic
development and the quality of life challenges”. We
must intensify our efforts at ensuring that this brand of
education be equitably placed and recognized in the
education system and society.
l give my full support to the management and
administration of the HEART Trust/NTA, in the fulfillment
of the vision and mission of the organization.
Hon. Rev. Ronald Thwaites, MP, JP
Minister of Education
HEART Trust/NTA ANNUAL REPORT | 2012-2013
3
Message from the CHAIRMAN
Dr Moses Peart
T
he period under review (2012-2013) was special and memorable for several
reasons, not the least of which was the celebrated milestone of thirty years
of the organization’s existence. The period was also one of challenges,
changes, and repositioning. Before focusing on the highlights of the year, this
is a good point to pause and briefly remind readers of the history, mission, and
purpose of the HEART Trust/NTA.
This organization was established by the H.E.A.R.T. Act of Parliament 1982 to inter alia: a)
Develop, encourage, monitor and provide finance for training schemes for employment
of trainees; b) Provide employment opportunities for trainees; c) Direct or assist in
placement of persons seeking employment in Jamaica; and d) Promote employment
projects. In 1991 the functions of the organization were broadened to include the roles
of a National Training Agency - mandated to coordinate, facilitate the development and
quality assurance of Technical Vocational Education and Training (TVET) in Jamaica.
Significant Achievements in Corporate Governance
& Management:
1) The newly appointed Board of Directors completed its orientation and Corporate
Governance Training; and started the work on strengthening/enhancing existing
policies, and the development of new ones to guide the organization’s repositioning.
2) The Board held its first and very successful Strategic Planning Retreat in September,
2012; and established seven Board Committees to provide policy guidance and
support to the Management team. The Board Committees are: Audit; Corporate
Governance; Finance; Human Resources; Information Communication Technologies;
Projects & Programmes and Stakeholders Interface.
3) Three divisions of the HEART Trust/NTA have been reconfigured and reorganized
with some new functions and directives that are more directly focused on: Workforce
Development and Employment; Information Systems & Technical Services; and TVET
Integration & Support Systems.
4) On February 16, 2013, the Organization saw a transition in its leadership - with the
appointment of a new Executive Director, Dr Wayne Wesley. Dr Carolyn Hayle, ended
her 3-year seconded assignment with the organization on November 14, 2012.
Mr Cedric McCulloch (a member of the Board) was appointed to serve as interim
Executive Director, during the period November 16, 2012 to February 15, 2013.
5) The completion of a comprehensive external audit by the Auditor General’s
Department, which pointed to weaknesses in some systems and processes. This has
resulted in some important operational changes; and at the Corporate Governance
level, the development of new policy guidelines and support systems - including a
comprehensive set of internal Audit Policy Guidelines.
Major Challenges and Our Corporate Governance Responses:
The year under review started with some major challenges facing the organization,
including: i) the rising levels of unemployment, particularly among young people;
ii) the dilemma of having persons trained in some skill areas but not being able to find jobs;
4
iii) the effects of the harsh global economic climate, which has
been having significant negative repercussions in Jamaica’s
economy - thereby making it even more difficult for new
jobs creation, even for trained persons; iv) the still unsettled
state of TVET in Jamaica and the wider Caribbean, as reflected
in the lack of related clear policies, and an underdeveloped
National Qualifications Framework (NQF) which would allow
for the easy mainstreaming and full integration of TVET into
the established education & training systems of the country
and the region.
The above listed as well as other significant challenges
have clearly pointed to the need for some changes in the
modus operandi and focus of the HEART Trust/NTA. At the
beginning of the year Cabinet, upon the recommendation
of the Honourable Ronald Thwaites, Minister of Education,
approved the appointment of a new Board of Directors for
HEART Trust/NTA; and this Board (introduced elsewhere in this
annual report) immediately set about to guide the necessary
changes in policies and procedures to ensure the effective
strengthening of systems and capacities, and begin the
desired repositioning of the organization. Some of the major
changes started in the organization for the 2012-2013 year
include:
i) A deliberate shift away from the existing “business model”
in the operations of the organization, to focus more directly
on the role of a National Training Agency and the original
mandate of the HEART Trust/NTA, with special emphasis
on new priorities of the Government, and by extension the
priorities of the Ministry of Education;
ii) A rethinking & refocusing of the initiative regarding: “The
creation of a pathway from technical and vocational areas
of training to tertiary level institutions”- which resulted in
the launch of four “workforce colleges” (with some design
& development challenges) - to focus on better informed,
systematically designed, approved, and accredited higherlevel customized training programmes targeted at workforce
development, and the priorities of the education & training
sector.
iii) A shift away from the dichotomy of: “Technical/Vocational
Skills” vs “Academic Education” as parallel tracks in the
education and training system - to a fully integrated TVET
System, with the inclusion of personal development/soft
skills; and the scope for multiple options in the full range of
training in: Science, Technology, Engineering, & Mathematics
(STEM).
These and other important changes are designed to enable
the HEART Trust/NTA to be more proactive, as well as
responsive, to the needs of the economic sectors; and to meet
the training needs of individuals in the country. To guide the
Organization through this necessary repositioning, the Board
of Directors provided seven strategic objectives to the HEART
Trust/NTA Management Team. These Corporate Strategic
Objectives are:
1) To ensure the alignment of the organization’s Strategic &
Operational Plans with existing mandates of the HEART
Act; as well as with the priorities of the government.
2)To strengthen the interface between the Ministry of
Education and the HEART Trust/NTA, in support of
emergent policies and programmes; and develop/
strengthen (private & public) partnerships for training and
workforce development.
3)To enable the capacities & capabilities for generating
relevant/real-time data from society, institutions,
businesses/industry & labour-markets to inform the
design, development & delivery of TVET programmes.
4) To provide support for human capacity-building in training
schemes; and enable the development of learning support
systems to ensure proper implementation, accreditation, &
articulation of integrated TVET systems & programmes in
Jamaica, and the Caribbean.
5)To identify and support opportunities for on-the-job
training; and design, develop and support training
programmes of higher order skills & competencies for jobplacement, employment, and job-enhancement.
6) To develop and enhance proper Monitoring and Evaluation
(M&E) and Quality Assurance (QA) systems for inputs,
processes, & outputs of HEART Trust/NTA operations; and
the TVET System.
7)To reposition the HEART Trust/NTA through a rationalized
structure, improved public image; and an enhanced
customer service culture.
On behalf of my colleague board members, I wish to thank the
entire family of HEART Trust/NTA – including all stakeholders
in the public and private sectors, for their continuing
commitment and support of the organization over the last
year. I invite everyone interested to join us as we move
forward with renewed commitments, efforts, contributions
and expectations of great achievements in the next year and
beyond.
Moses Peart, Ph.D.
Chairman
5
BOARD OF DIRECTORS
Left to right:
DR MOSES PEART
Chairman
DR PAULINE KNIGHT
PROFESSOR GOSSETT OLIVER
DR FRITZ PINNOCK
BRIGADIER ROCKY MEADE
Left to right:
MR ADRIAN SPENCER
MR CLEMENT RADCLIFFE
MS DEBBIE-ANN ROBINSON
Corporate Counsel
MR BARRINGTON WHYTE
MR RUEL REID
6
Left to right:
MR STEVEN WHITTINGHAM
MR RICKERT ALLEN
DR WAYNE WESLEY
Executive Director
MR DONALD GITTENS
MR CEDRIC MCCULLOCH
Left to right:
MR GRESFORD SMITH
MS VERICA BENNETT
MR ANTHONY EWBANKS
Reverend Father
KINGSLEY ASPHALL
7
BOARD
Sub-Committees
April 1, 2012–March 31, 2013
Human Resources
Audit
• Mr Barrington Whyte – Chairman
• Mr Donald Gittens
• Ms Carlene Ferguson (appointed February 27, 2013)
• Ms Rosemarie Henry
• Mr Courtney Miller
• Mr Henry Pratt (resigned September 21, 2012)
• Ms Nicola Reid
• Mr Ruel Reid
• Ms Hope Wint (appointed February 27, 2013)
Corporate Governance
• Mr Rickert Allen – Chairman
• Dr Pauline Knight
• Mrs Janelle Muschette-Leiba
• Brigadier Rocky Meade
• Mr Michael Tucker
• Mr Gresford Smith – Chairman
• Reverend Father Kingsley Asphall
• Mr Donald Gittens
• Mr Ruel Reid
Information Communication Technologies
• Mr Adrian Spencer – Chairman
• Mr Anthony Ewbanks
• Professor Gossett Oliver
• Mr Carlton Samuels
Projects & Programmes
• Brigadier Rocky Meade – Chairman
• Ms Verica Bennett
• Mr Anthony Ewbanks
• Dr Fritz Pinnock
Finance
• Mr Steven Whittingham – Chairman
• Mr Robert Clarke
• Dr Fritz Pinnock
• Mr Adrian Spencer
• Mr Lenworth Taylor
• Mr Barrington Whyte (ex officio)
8
Stakeholder Interface
• Dr Pauline Knight – Chairman
• Reverend Father Kingsley Asphall
• Dr Charles Douglas (appointed January 23, 2013)
• Mr Cedric McCulloch
• Mr Clement Radcliffe
• Mr David Wan (appointed January 23, 2013)
REPORT
Corporate Governance
Chairman, Mr Rickert Allen
E
ffective Corporate Governance is recognized by the
Trust as being vital to its operations and achievement of
its mandate. The Board of Directors and Management
of HEART Trust have fully supported the need for effective
Corporate Governance at the Organisation in order to
ensure efficiency and productivity as well as strengthened accountability and transparency.
It is now a key principle that has been infused at all levels of the Trust.
During the period, the Corporate Governance Committee
continued to maintain oversight of the systems and
processes used to govern the Organisation, and to
monitor their alignment with the applicable legislation,
policies and Social Responsibility.
As part of the renewed drive for compliance, efficiency,
accountability and productivity, the Committee achieved
the following:
• Review of Terms of Reference
• Review of re-aligned Organisational Structure
• Evaluation of the Organisation’s Policy Review
mechanism
• Review of the Job Evaluation Process
• Facilitated Governance training for the Board, its
Committees and the National Council on Technical
and Vocational Education and Training
• Facilitated Board sensitization on the updated
Corporate Governance Framework for Public Bodies
(revised October 2012); and Cybercrime
Other issues addressed by the Corporate Governance
Committee were:
• Implementation of Enterprise Risk Management
Framework
• Review of the Social Responsibility Framework
• Revision of Code of Ethics for the Organisation
• Evaluation of Board Performance
• Corporate Compliance with the statutory, regulatory
and policy requirements impacting the organization
The Board held ten (10) scheduled meetings and met
on four (4) additional occasions to address business
critical issues. There are six (6) regular Committees of
the Board, (Audit, Corporate Governance, Finance,
Human Resources, Information and Communications
Technology and Projects and Programmes) which met
regularly. During the period, the Board approved the
creation of the Stakeholder Interface Committee, chaired
by Dr. Pauline Knight. That Committee comprises four (4)
Board members, a representative of the Public Sector,
(Dr. Charles Douglas of Jamaica Productivity Centre),
and a representative of the Private Sector (Mr. David
Wan, President of Jamaica Employers’ Federation). The
mandate of that Committee is to have oversight of key
strategic external Stakeholder relationships; and to ensure
the existence and maintenance of systems and strategies
for robust informed relationships with Stakeholders.
All Committees had full membership. Board Directors
and Committee members were required to attend
meetings regularly and participate fully.
The Corporate Governance Committee comprised nonExecutive Directors and Independent members. Messrs.
Rickert Allen (Chairman), Brigadier Rocky Meade and Dr.
Pauline Knight, served as non-Executive members while
Mr. Michael Tucker and Mrs. Janelle Muschette-Leiba,
served as the Independent members. The Committee
met five (5) times for the year.
The Corporate Governance Committee will continue to
ensure that the Board meets the criteria for effectiveness
by making sure that it has the ability to perform its
control and service tasks effectively and continue to work
in a cohesive manner .
9
REPORT
Audit Committee
Chairman, Mr Barrington Whyte
T
he Audit Committee is integral to the Corporate Governance
process used at the HEART Trust/NTA. In compliance
with the Public Bodies Management and Accountability
(Amendment) Act 2011 and the Corporate Governance Framework
for Public Bodies (revised 2012), the Committee, through its
oversight function, supports the Board in ensuring the efficient
and effective management of the Trust.
The Committee is independent of management
and comprises non-Executive Directors and other
qualified external professionals. It has the power and
authority to conduct investigations into matters within
its scope of responsibilities and to make appropriate
recommendations to the Board for action.
Among the main responsibilities of the Committee are:
• Ensuring the integrity of the Financial Statements of
the Trust;
• Reviewing the qualifications, independence and
performance of the external auditors;
• Monitoring the performance of the Trust’s internal
audit function;
• Ensuring the adequacy and effectiveness of the Trust’s
risk management processes/framework;
• Assessing the policies regarding the adequacy,
efficiency and effectiveness of internal controls used
by the Trust over accounting, financial reporting,
operational and administrative systems, and thereafter
advise the Board;
• Advising the Board on practices and procedures
which will promote productivity and performance of
the Trust.
The Committee was re-constituted in May 2012 upon
the appointment of a new Board of Directors. With a
complement of five external members and three Board
members, Mr. Barrington Whyte serves as Chairman of
the Committee. Fellow Board members serving on this
Committee are Mr. Ruel Reid and Mr. Donald Gittens. The
external members are Mr. Courtney Miller, Ms. Rosemarie
Henry, Ms. Nicola Reid, Ms. Hope Wint and Mrs. Carlene
Ferguson. Three members of the Executive team attend
meetings in an ex-officio capacity and the External
Auditor is also represented at meetings.
10
The Committee met six (6) times for the year and achieved
the following:
• Reviewed the Strategic Plan of the Internal Audit
Department;
• Reviewed and approved the Internal Audit work plan
for the year 2012/2013;
• Reviewed Audited Financial Statements for the year
ended March 2013 and recommended them for
approval;
• Monitored the management process to implement the
Enterprise Risk Management Policy and Framework;
• Maintained a formal reporting system on management
priority items;
• Directed the grouping of internal audit reports into
the following categories: Governance, Programme
& Output, Finance & Resource Management, and
Internal Controls;
• Examined operational and control issues highlighted
in internal audit reports and evaluated the sufficiency
of management’s proposals for corrective action;
• Implemented measures to monitor the
‘Implementation Status of Outstanding Audit
Recommendations’ (ISOAR).
The Committee reviewed 36 audits for the year as follows:
Governance (2); Programme & Output (11); Finance &
Resource Management (14); and Internal Controls (9).
From its review, the Committee determined that the
Control Environment required strengthening through
improved accountability, in addition to robust monitoring
and compliance by Management. The Committee has,
however, received the assurance and commitment of
the Executive Director and the Management Team that
special emphasis will be given to improving the Internal
Control Framework within the Organisation.
Board of Directors
COMPENSATION
April 2012–March 2013
Motor Vehicle Upkeep/
Travelling
or
Value of Assignment
of Motor Vehicle
($)
Chairman
Honoraria
($)
All Other
Compensation
including Non-Cash
Benefits as applicable
($)
Total
($)
20,800.00
387,500.00
0
408,300.00
Director 1
22,000.00
205,500.00
0
227,500.00
Director 2
22,000.00
143,500.00
0
165,500.00
Director 3
22,000.00
155,500.00
0
177,500.00
Director 4
24,000.00
178,000.00
0
202,000.00
Director 5
23,000.00
100,500.00
0
123,500.00
Director 6
20,000.00
142,000.00
0
162,000.00
Director 7
22,000.00
214,900.00
0
236,900.00
Director 8
18,000.00
127,500.00
0
145,500.00
Director 9
20,000.00
112,500.00
0
132,500.00
Director 10
20,000.00
149,000.00
0
169,000.00
Director 11
22,000.00
146,500.00
0
168,500.00
Director 12
20,000.00
140,500.00
0
160,500.00
Director 13
24,000.00
215,000.00
0
239,000.00
Director 14
24,000.00
156,300.00
0
180,300.00
Director 15
22,000.00
197,000.00
0
219,000.00
Director 16
22,000.00
200,600.00
0
222,600.00
Position of Director
Fees
($)
Notes
1. Where a non-cash benefit is received (e.g. government housing), the value of that benefit shall be quantified and
stated in the appropriate column above.
11
Message from the
EXECUTIVE DIRECTOR
Dr Wayne Wesley
T
he HEART Trust/NTA, despite the many challenges during
the 2012-2103 financial year, continued to realign its
functions to remain relevant and responsive to the current
economic realities. Of paramount importance to the Trust is
the need for human capacity development geared toward the
creation of a competent workforce that can compete globally.
Accordingly, the National Training Agency sharpened its focus
and adjusted its operational model to support the nine sectors
identified in Vision 2030 Jamaica National Development Plan.
This operational model was championed by my predecessor
and former Executive Director, Dr Carolyn Hayle. In support
of the economic development agenda the Trust continued
its focus on the development of selected Workforce Colleges
and TVET Institutes to offer higher level programmes within
the National Vocational Qualification of Jamaica (NVQJ Levels
3 to 5). Considerable efforts are being made to develop the
requisite operational standards and procedures to strategically
reposition the selected institutions.
In addition, the Trust has initiated a series of critical policy initiatives to advance the
strengthening and profile of the National Technical Vocational Education and Training
(TVET) System. These initiatives included the TVET policy and a structured methodology
towards a National Qualifications Framework integrating the TVET Qualifications. These
two initiatives are crucial to facilitate mutual recognition of qualifications, articulation and
progression throughout the education and training system.
During the review period, approximately 76,000 persons accessed training
through our funded and supported programmes which are administered at
more than 100 points across Jamaica through twenty eight HEART institutions,
seventy nine Community Training Interventions (CTIs) and through many
partnerships and special projects. This enrolment represented 97 percent
12
of our annual target. The HEART Trust/NTA participated
in the Jamaica Emergency Employment Programme
(JEEP) as the intervention is consistent with our strategic
objective to train and certify Jamaicans thus being
empowered to benefit from gainful employment. The
National Training Agency also provided training for over
400 young people in the Youth Upliftment Through
Employment (YUTE), spearheaded by the Ministries of
Labour and Social Security, and Education respectively,
and which involved significant private sector support.
Strategic Partnerships
Over the last 30 years, the National Training Agency has
forged key partnerships with local and overseas entities
to boost our training delivery and to better position our
trainees to take advantage of employment opportunities
“During the review period,
approximately 76,000 persons
accessed training through
our funded and supported
programmes which are
administered at more than
100 points across Jamaica ”
as well as cultivating a culture of entrepreneurship. This
trend continued during fiscal year 2012/2013, as several
new strategic partnerships were cemented.
The Trust played a key role by joining with the Caribbean
Maritime Institute to provide training in Sustainable
Tourism, as well as to expand higher level training
opportunities in the Maritime sector. Our association
with the Brazilian National Industrial Training Services
(SENAI) was further strengthened as they provided us
with support to develop and expand the facilities at
the Portmore Academy. Our tertiary arm, the Vocational
Training Development Institute, forged ties with the
Council of Community Colleges of Jamaica to offer
programmes in Entertainment and Events Management
and Applied Technology.
Unattached youths in six communities in St. Catherine
were the beneficiaries of a partnership between the
HEART Trust/NTA and the Jamaica Social Investment
Fund (JSIF) which provided for skills training and
social interventions. We also joined forces with
Telecommunications Company LIME to train 40 of their
employees in Generator and Battery Bank Maintenance
and Basic Electrical Wiring. Other partnerships were
forged with the Knox Community College/Breadnut
Valley for the expansion of training in Welding and
Electrical qualifications; the Jamaica Constabulary Force
for the training and assessment of Officers; and with the
Jamaica Association of Hairdressers and Cosmetologists.
The Trust, through the Jamaica German Automotive
School (JAGAS), signed a Memorandum of
Understanding with local new car dealers, Key
Motors Limited, for the advancement of technical
training aimed at capacity building, organizational
strengthening, and improvement of capabilities around
the application and service maintenance in automotive
repairs. The partnership is geared at enhancing the
transfer of technologies, systems and expertise for
mutually beneficial development of standards and
programmes, as well as to create a cadre of technically
adept automotive technicians to stimulate growth and
innovation in the automotive industry.
The HEART Trust/NTA partnered with Food for the
Poor Jamaica and the Early Childhood Commission to
provide scholarships for 500 teachers in early childhood
institutions across the country. The scholarships, to
be granted over a five year period, will be granted to
practitioners who do not have the financial resources
to access and complete the required certification
programmes.
Our flagship agricultural and food processing training
institution, the Ebony Park Academy in Clarendon,
benefitted from a partnership with the G. Raymond
Chang Foundation to expand its agro-processing
laboratory and storage facilities. The Trust lauds the
commitment of Jamaican-born Canadian Philanthropist,
Gladstone Raymond Chang who pledged J$9m for
this project which will result in increased output in
the pepper-mash project and other agro-processing
activities at the agro-processing plant.
13
MESSGAGE
Executive Director Cont'd.
Celebrating HEART at 30
This year was also a significant milestone for the Trust
as we celebrated 30 years of existence. During the
period under review, the HEART Trust held a series of
activities to mark its 30th anniversary. The Organization
awarded 30 pioneers who laid the foundation of the
the Audited Financial Statements on a timely basis.
There were no qualifications to the audit which were
approved by the Board. The quality and completeness
of the financial records evoked high commendation
from the Chairman of the Board, Board of Directors and
members of the Joint Audit and Finance Committee.
The Organization was encouraged by the businesses
that provided support through the remittance of the
HEART 3% contributions. A total of 13,829 employers
made contributions of $7 billion to the HEART Trust
Fund for the period April 1, 2012 – March 31, 2013. This
represented an increase of $456.85M over the previous
year’s contributions of $6.54 billion and $135.06 million
below the budgeted amount of $7.13 billion. There were
1,666 employers making payment for the first time and
925 audited firms making payments totalling $171.83
million.
The HEART Trust Fund closed the Financial Year 20122013 with reserves of $4.27 billion compared to $4.17
billion at March 31, 2012.
Forging Ahead
The late Honourable Dr Joyce Robinson and the Most Honourable Edward Seaga,
two of HEART’s pioneers
Trust and who have made significant contributions to
our development since 1982. The awardees included
the founder of HEART Trust, former Prime Minister, the
Most Honourable Edward Seaga and our first Managing
Director, Dr. the Honourable Joyce Robinson. Mr. Seaga
was presented with our highest award, the HEART Trust/
NTA’s “Legacy Award”, while Dr. Robinson received our
“Lifetime Award.” The Most Hon. Carla Vendryes-Seaga
was presented with a special award for her contributions
towards the launch of HEART in 1982 and its subsequent
development. The other 27 pioneers were recognized
for their outstanding service to the Organization in the
areas of education and administration.
As we celebrate the past 30 years and look ahead to
the future, we are cognizant of the fact that our vision
must be clear as to how the Organization must move
forward to remain relevant and current. Consequently,
for the next three (3) years, the strategic direction of the
Organization will be guided by the seven (7) strategic
objectives of the Board of Directors.
The Management and Staff are ready to work with our
partners in industry, stakeholders, trainees and the
general public to ensure that the National Training
Agency operates at optimum levels to shape a Jamaican
workforce trained and certified to international
standards, stimulating employment and investments.
The HEART Trust Fund
The audited financial statements for the fiscal year 20122013 continue to validate and reflect prudent financial
management of the Trust Fund. The Organization in
accordance with its governance framework completed
14
Wayne Wesley, Ph.D.
Executive Director
The Executive TEAM
Top row L-R:
Dr Wayne Wesley – Executive Director, Luz Johnson – Chief Information Officer, Ludlow Thompson –Senior Director-NCTVET
Colin Barnett – Senior Director- Human Resource and Administration
Bottom row L-R:
Kevin Mullings – Senior Director – HEART Trust Fund, Dermon Spence – National Programmes Director, Denworth Finnikin – Acting Chief Technical Director
Debbie-Ann Robinson – Corporate Counsel
15
ERRATA for HEART Trust/NTA Annual Report 2012-2013
On Page 16, the Table of Senior Executive Compensation has been revised to include headings for Uniform
Allowance, Petrol, Payment in Lieu of Vacation Leave and Non-Cash Benefits not represented but accounted
for in the original version. Employers’ Statutory Contributions accounted for in the original version have
been excluded.
Senior Executive COMPENSATION
Salary
($)
Performance
Incentive
($)
Travelling
Allowance
($)
Gratuity
($)
Pension
or Other
Retirement
Benefits
($)
Uniform
($)
Petrol
($)
Payment
in Lieu of
Vacation
Leave
($)
Non-Cash
Benefits ($)
Total
($)
Position of Executive
Year
Executive Director - Note 3
18/02/13 31/03/13
902,248.66
-
-
117,899.50
-
-
37,455.34
-
-
1,057,603.50
16/11/12 15/02/13
2,043,747.00
-
-
194,123.60
-
-
37,582.53
-
-
2,275,453.13
01/04/12 15/11/12
6,991,693.22
1,256,217.03
2,165,891.50
609,825.00
-
60,135.10
232,975.78
599,785.32
01/04/2012 31/03/13
6,049,566.30
857,247.52
-
975,720.00
604,956.64
61,525.00
301,690.58
1,047,053.87
-
9,897,759.91
297,036.53
-
-
54,206.67
8,251.02
-
19,533.13
-
-
379,027.35
5,333,298.38
834,078.66
1,448,053.25
857,820.50
-
61,525.00
245,785.85
579,221.30
-
9,359,782.94
63,692.83
9,694.95
-
22,417.15
National Programmes Director
National Programmes Director - Note 4
12/03/13 31/03/13
11,916,522.95
Chief Technical Director - Note 5
01/04/2012 15/02/13
18/02/13 11/03/13
349,017.94
12/03/13 31/03/13
297,036.59
-
-
54,206.67
17,327.14
-
16,266.67
-
01/04/2012 31/03/13
6,072,038.02
799,325.38
-
975,720.00
303,601.90
61,525.00
332,863.91
-
-
8,545,074.21
Senior Director - Human Resource Planning 01/04/2012 Division (HRPD) - Note 8
11/03/13
6,194,369.17
793,533.17
921,513.33
764,242.22
61,525.00
294,402.43
479,828.31
-
9,509,413.63
297,036.56
-
54,206.67
8,938.60
-
19,654.19
-
5,755,040.32
732,492.16
975,720.00
558,567.48
61,525.00
255,000.00
411,281.38
54,206.67
8,663.57
-
13,317.09
-
373,223.88
61,525.00
339,637.57
61,692.21
8,994,892.98
-
18,628.37
-
454,031.97
46,797,132.81 6,010,732.72 4,950,609.25 6,849,178.11 2,318,897.78 429,285.10 2,187,210.59 3,178,862.39
- 72,721,908.75
Senior Director - HEART Trust Fund
Senior Director - Human Resource Planning
Division (HRPD) - Note 9
Senior Director – NCTVET
Senior Director – NCTVET - Note 10
Chief Information Officer
Chief Information Officer - Note 11
Grand Total:
12/03/12 31/03/13
01/04/2012 31/03/13
12/03/13 31/03/13
01/04/2012 31/03/13
12/03/13 31/03/13
-
297,036.55
5,571,424.90
737,838.80
1,336,664.50
886,110.00
346,542.67
-
-
54,206.67
34,654.26
444,822.87
384,837.07
379,836.02
-
8,749,626.34
Notes:
1.
2.
3.
4.
5.
6.
16
Officer contracted for the period 16/11/12 - 15/02/13
Officer contract ended 15/11/12
Officer appointed 16/02/13
Officer acted for the period 12/03/13 - 31/03/13 while incumbent on V/L.
Officer promoted to E/D - 16/02/13
Officer acted for the period 18/02/13 -11/03/13
7. Officer acted for the period 12/03/13 - 31/03/13
8. Officer transfer and appointed as C.I.O for the period 12/03/13 - 31/03/13
9. Officer acted for the period 12/03/13 - 31/03/13
10.Officer acted for the period 12/03/13 - 31/03/13
SUCCESS STORY
Patricia Henry
FINANCIAL CONTROLLER/COMPANY SECRETARY
OF INTCOMEX JAMAICA LIMITED
W
ith two children at an early age and only two
subjects in the Caribbean Secondary Education
Certificate (CSEC) exam, Patricia Henry, a young
woman from the tiny Seaforth district in St. Thomas,
remained undaunted and still wanted to pursue her dream
to have a good career. It is against this background that
she readily seized the opportunity to participate in the
HEART Trust/NTA’s On-the-Job Training Programme, accepting a placement at Serge Island
Dairies Limited in her parish. This proved to be a great opening as after only one year in
training, she was offered a full time job as a Payroll Clerk.
“I learnt from the accounting professionals that were on
the job and this set the pace for a good work attitude,
aptitude and a strong interest to move to the next level,”
she said. It was during her training stint that she learnt
about the Association of Chartered Certified Accountants
(ACCA) and she set about working towards achieving
that certification in order to fulfil her career dreams of
excellence in accounting at the highest level.
Armed with a heavy dose of self-belief and a passion
for success, Patricia enrolled for studies in Kingston. Her
enrolment in school presented a logistics challenge
but this was soon eased when she got an opportunity
to transfer to Butterkist Limited in Kingston as a Senior
Accounting Clerk since both Serge Island and Butterkist
were then subsidiaries of the ICD Group of Companies.
She worked, studied and took care of her children and
reaped the benefits of her hard work and dedication
when she was appointed Accounting Manager, and
upon obtaining her ACCA certification was promoted to
Financial Controller/Company Secretary in 1999.
Since then she has moved to her current job as Financial
Controller/Company Secretary of Intcomex Jamaica
Limited.
Patricia Henry has worked her way to the top of her
profession and although she is proud of her achievements,
she is not resting on her laurels as she still seeks upward
mobility in the field of industry, particularly in corporate
management. She has high praises for HEART Trust/
NTA and even became emotional as she chronicled her
journey which started with the training institution. “I had
never thought of the programme in such a profound
way, so HEART Trust/NTA deserves commendation,” she
said.
Since achieving her ACCA certification, Patricia has
pursued further professional and academic development,
gaining her Masters in Business Administration (MBA)
from the Manchester University. She is currently pursuing
a Spanish Diploma at the Institute of Venezuela as the
HEART Trust/NTA mantra of life-long learning has been
her guide. Ms Henry is encouraging Jamaican youth to
embrace every available opportunity, to adopt mentors,
and to associate with successful people who can guide
them to a higher level. “Once you prepare to work hard
and have the right attitude everything will fall in place.
The HEART Trust/NTA has a wide variety of programmes
in every industry and young people should be quick to
grab these opportunities and embark on entrepreneurial
ventures.”
Patricia Henry remains motivated and focused by her
humble beginnings and her two children. “I am motivated
when I look at them now – they are both students at the
University of the West Indies (UWI).” An avid runner and
gym enthusiast, Ms Henry grabbed the baton of selfdevelopment, career growth and lifelong learning from
the HEART Trust/NTA many years ago. Since then, she
has not looked back and by all indications, she has more
races to win.
17
PEFORMANCE OF THE
National Training System
T
he HEART Trust/National Training Agency (HEART Trust/NTA) is a statutory Agency
of the Ministry of Education. The Organization was established in 1982 under
the HEART Act, to finance and coordinate training programmes aimed primarily
at creating a competent and competitive workforce that is trained at internationally
recognized standards, to facilitate the growth and development of Jamaican businesses.
For the financial year 2012-2013, the HEART Trust/NTA
continued to widen access to the National Training
System through a decentralised training system which
offered greater efficiency and effectiveness; and by
strengthening the National Technical and Vocational
Education and Training (TVET) system.
During the review period, 76,064 individuals including
participants in the Career Advancement Programme
(CAP) accessed training through the HEART Trust/NTA
funded and supported training programmes, which
represents 97% of the annual target. Enrolment in the
National Programmes Division, National Vocational
Qualification of Jamaica (NVQ-J) and Caribbean
Vocational Qualification (CVQ) certifiable programmes
was 58,249, while a total of 14,732 individuals were
enrolled in the Career Advancement Programme (CAP).
A total of 75 Senior Schools with an enrolment of 14,732,
were supported under the CAP. Activities executed under
the CAP included a City and Guild Literacy and Numeracy
Training Workshop conducted to strengthen the
quality of the programme delivery, the training for CAP
Librarians as well as initiatives for the Jamaica Foundation
for Lifelong Learning Achievement Assessment to be
administered to students in CAP institutions who were
not recommended for City and Guilds.
A total of 17,260 individuals received NVQ-J certification
Five Year Enrolment by Vision 2030 Sector
(NTA)
120,000
100,000
Other (Non-Vision 2030 Skill Areas)
Sports
80,000
Tourism
Services
Mining & Quarrying
60,000
Manufacturing
ICT
40,000
Creative Industries
Construction
20,000
Agriculture
2008/09
2009/10
2010/11
2011/12
2012/13
19
PEFORMANCE OF THE National Training System Cont'd.
at levels one to five, while 1,831 individuals were certified
in tertiary programmes. The total certifications (NVQ-J
and Tertiary Level) awarded for the fiscal year was
19,091, while an additional 3,866 Unit certifications were
awarded. A total of 3,503 Joint and Other certifications
were issued, for a total of 26,460 or 80% of the annual
target. Total completers for the period was 42,129,
representing 107% of the target.
Workforce Colleges
The Organization shifted its focus on the implementation
of additional Workforce Colleges as it embarked on a new
strategic direction. It was against this background that
the targeted institutions focused on the development
and implementation of the required structures and
facilities to facilitate their transition to achieve Workforce
College status. Additional emphasis was also placed
on the implementation of higher level programmes
to enhance the quality and relevance of programmes
delivered system-wide.
Emphasis was also placed on the documentation of
systems and procedures, human resources capacity
and the improvement and upgrading of the physical
infrastructure at targeted institutions.
Revised Assessment Process
A Revised Assessment Process was implemented
system-wide, to support the TVET System. Twenty-four
Accredited Training Organizations with 143 programmes,
commenced training utilizing this revised methodology
while Assessment kits for 52 occupational areas were
prepared and distributed to the National Programmes
Division.
The Quality Assurance Unit provided support to the
delivery entities in the development and maintenance
of their systems and processes. Additionally, further
monitoring of the assessment system was effected
through the verification of assessments for 22 institutions.
JEEP and YUTE
The HEART Trust/NTA participated in the Jamaica
Emergency Employment Programme (JEEP) through the
provision of training and certification for persons seeking
employment. The Agency developed an orientation
programme which exposed learners to good work ethics,
occupational health and safety, and attitudes required
for the workplace. Where necessary, technical skills
training was conducted for specific jobs and the Agency
provided referrals for those seeking additional training at
HEART Trust/NTA institutions through the Apprenticeship
Programme or at the Jamaica Foundation for Lifelong
Learning (JFLL).
The National Training Agency also provided training
and on-the-job assessment for 404 youths enrolled
in the Youth Upliftment Through Employment (YUTE)
Enrolment by Qualification
120,000
100,000
80,000
60,000
40,000
20,000
2008/09
Joint and Other
20
2009/10
NVQ-J
2010/11
Tertiary
2011/12
Unit Competency
2012/13
Total Enrolment
programme which is a joint initiative of the Ministry of
Labour and Social Security, the Ministry of Education and
private sector companies.
Distance Education System, the development of an
On-line Registration System for assessment, and the
implementation of a Training Management System.
Accredited Training Organizations (ATOs)
and Approved Centres
A number of institutions increased their use of the
Distance Education option in the delivery of training with
several higher level training programmes being offered
via this modality. The On-line Registration System for
assessment was populated with items for sixteen (16)
Level 1 courses, while the Training Management System
was used to facilitate the capturing of data related to a
number of processes including enrolment, completion
and certification activities.
The St. Elizabeth Technical High School was added to
the list of Accredited Training Organizations (ATOs)
during the review period, expanding access to training
and certification in the south-west of the island. There
were also 11 new approved centres, namely Oracabessa
High, Fogo Road High, Cross Keys High, Greater Portmore
High, Windsor Special School, Vauxhall High, Guy’s Hill
High, Belmont Academy, High Mendz, the College of
Hospitality, and the Spanish Town Learning Institute.
Qualifications Developed
Forty-six (46) new qualifications were developed during
the fiscal year with twelve (12) or approximately 26%
at Levels 4 and Level 5. Additionally, forty-six (46)
qualifications were revised.
Information Communication Technology
The
Agency
strengthened
its
Information
Communications and Technology (ICT) infrastructure
to expand access and facilitate greater participation
and efficiency in the training system. Among the
improvements achieved were the expansion of the
Labour Market Data Updated to Inform
Programme Alignment
The HEART Trust/NTA continued its investment in research
initiatives such as Tracer Studies, Technical and Vocational
Education and Training (TVET) Gap Analyses and Parish
Profiles. These were conducted to develop and deliver
demand-driven training programmes informed by data
from research findings. During the 2012-2013 reporting
period, the Trust gleaned critical information to shape
its delivery of programmes from initiatives including a
Tracer Study of the 2011/2012 cohort; and the analyses
of training plans for the Creative and Maritime industries.
The evaluation of the Steps-to-Work Training and
Certification Project was also completed.
Programme Type by Gender 2012-13
(HEART Only)
100%
90%
80%
32%
70%
50%
50%
48%
45%
50%
50%
52%
55%
HEART College
Learning
Resource Centre
TVET Institute
VTDI
36%
60%
50%
40%
30%
68%
20%
64%
10%
0%
Community
Training
Intervention
FEMALE
Workforce
Solutions
MALE
21
PEFORMANCE OF THE National Training System Cont'd.
Partnerships
The Organization forged several strategic partnerships
aimed at expanding opportunities for training and
certification of the workforce. A number of these
agreements provided HEART trainees with exposure to
cutting-edge technology in various industries as well
as first-hand on-the-job experiences in their chosen
field. The partnerships also created opportunities for
the National Training Agency to share its expertise in the
Competency Based Education and Training methodology
with instructors from other institutions.
During 2012-2013, the Trust partnered with the Caribbean
Maritime Institute to provide training in Sustainable
Tourism, as well as to expand higher level training
opportunities in the Maritime sector. It also continued
the strategic alliances with the Brazilian National Industry
Training Services (SENAI) to facilitate the development
and expansion of the Portmore Academy.
for the training and assessment of Officers; as well as
partnerships to boost the development of the Early
Childhood Education sector.
Job Placement Services
In the fiscal period under review, a total of 3,337
individuals were placed in jobs, while 4,561 trainees
participated in the Work Experience Programme.
Regulatory Compliance
During the Financial Year ended March 31, 2013, the
HEART Trust/NTA was compliant with the requirements
of the Public Bodies Management and Accountability
(PBMA) Act, as well as the Procurement Guidelines of the
Government of Jamaica.
The Agency in conjunction with the Jamaica Social
Investment Fund (JSIF) worked with unattached persons
in six communities in St. Catherine and provided training
for 40 employees of telecommunications company LIME
in Generator and Battery Bank Maintenance and Basic
Electrical Wiring. There were also strategic alliances
with the Knox Community College/Breadnut Valley
for the expansion of training in Welding and Electrical
qualifications; and the Jamaica Constabulary Force
Certification by Qualification
70,000
60,000
50,000
30,119
40,000
30,000
13,265
13,142
770
1,476
1,045
1,916
20,000
25,519
10,000
-
22,027
25,686
19,559
3,866
1,831
17,260
4,586
3,389
920
3,469
3,503
2008/09
2009/10
2010/11
2011/12
2011/13
Joint and Other
22
2,734
NVQ-J
Tertiary
Unit Competency
Jamaica rocks WorldSkills
Americas in Sao Paulo, Brazil
Jamaica copped two bronze medals and a Best of the Nation
Award at the second WorldSkills Americas Competition held
in Sao Paulo, Brazil in November 2012. Devoy Raymond and
Shevaughn Whyte took home the bronze medals in Welding
and Fashion Technology respectively while Nicholas Jones won
the Best of Nation Award for excellence in Electrical Installation.
The team was completed by Shanique Clarke who competed in
the Culinary Arts. A delegation of eleven persons represented
Jamaica – four competitors, four experts, one team leader, one
technical delegate and an official invited by the host country.
1.
Over 1,200 individuals from approximately 26 countries
competed in 38 skills/trades at the Competition.
WorldSkills Americas (WSA) is a non-governmental, non-profit
organization, which seeks to provide a means for vocational
education and quality improvement, by way of exchange
between North, Central, South America and the Caribbean.
Biennially, the WSA with the cooperation of its member countries,
organizes a competition focusing on vocational training in one
of its member countries. The first competition was held in March
2010 in Rio de Janeiro.
2.
It was a great experience for the Jamaican team of Technical
Vocational Education and Training (TVET) instructors as they
shared best practices at the expert sessions and were exposed
to new technology, equipment and methodology to strengthen
curriculum and pedagogy for authentic learning.
Head of WorldSkills Jamaica Andrew Mitchell reported the
linkages forged with TVET partners globally through the
WSA competition have enabled Jamaica’s TVET instructors to
positively impact the national training system through improved
instructional strategies.
Following the return of the team from Brazil, Devoy Raymond
and Shevaugn Whyte were awarded the 2012 Prime Minister’s
Youth Award for Excellence in the category of International
Achievement.
24
3.
WorldSkills Jamaica in Action
During the review period, WorldSkills Jamaica facilitated sensitization sessions and workshops on the
importance of TVET with over 59 Primary, Junior High, Secondary and Tertiary Institutions and newly
established WorldSkills Club throughout 2012. The activities included Try-A-Skill activities at several national
trade shows and expositions inclusive of the Jamaica 50 Celebrations, the Denbigh Agricultural Show, TVJ’s
Try-A-Skill, the Jamaica Cultural Development Commission’s (JCDC) parish finals and the various Open Days
and Mini Skills Competition across the five regions. There were also special WorldSkills activities at the
Portmore Academy, Boy’s Town Vocational Training Centre (VTC), Runaway Bay HEART Hotel and Training
Institute (RBHH), Stony Hill Academy, and the HEART College of Beauty Services (HCBS).
1. Team Jamaica showing off their
medals: L-R Nicholas Jones from Portmore
Academy – Best of Nation Awardee in Electrical
Installation, Shevaughn Whyte from UTech,
Bronze Medal in Fashion Technology, David
Hoey CEO of WorldSkills International and Devoy
Raymond from Junction VTC, Bronze Medal in
Welding.
2. Team Jamaica in celebratory mood
on stage at the WorldSkills Americas
Closing Ceremony: L-R Andrew Mitchell
Manager WorldSkills Jamaica, Devoy Raymond
from Junction VTC, Bronze Medal in Welding,
Shanique Clarke from Granville VTC (Culinary
Arts Competitor), Nicholas Jones from Portmore
Academy – Best of Nation Awardee in Electrical
Installation and Shevaughn Whyte from UTech,
Bronze Medal in Fashion Technology.
4.
3. Team Jamaica Opening Ceremony:
L-R Mr. Courtney Witter - Welding Expert
(Junction VTC), Mr. Devoy Raymond Welding
Competitor (Junction VTC), Mrs. Paulette Christie
–Cooking Expert (Granville VTC), Ms. Shanique
Clarke - Cooking Competitor (Granville VTC), Mrs.
Nadine Leachman—Technical Delegate WSJ,
Mrs. Shernet Clarke-Lunan—Electrical Instructor
(Portmore Academy), Mr. Nicholas Jones—
Electrical Installation Competitor (Portmore
Academy), Mrs. Jennifer McKenzie Fashion
Technology Expert (UTech), and Ms. Shevaughn
Wnyte—Fashion Technology Competitor (UTech).
4.Prime Minister Youth Award 2012
The Most Honourable Portia Simpson Miller
presenting Shevaughn Whyte the 2012 Prime
Minister’s Youth Award for Excellence in the category
of International Achievement.
5.
5.WorldSkills Infusion/Try-A-Skill
Patrons Try-A-Skill “Cake Decoration “at the Jamaica
Independence Village –National Stadium during the
Jamaica 50th Celebration. August 3, 2012.
25
Salutes 30 Pioneers
The HEART Trust/NTA celebrated 30 years of training and human resource
development on November 4, 2012 and held a special Pioneer Awards
Ceremony to honour 30 pioneers who laid the foundation of the Trust.
Heading the list of awardees were former Prime Minister, The Most Hon.
Edward Seaga and HEART Trust’s first Managing Director, Dr the Honourable
Joyce Robinson. Mr Seaga was presented with the HEART Trust/NTA “Legacy
Award” - the highest award of the Trust, while Dr Robinson received the
second highest award, the ‘Lifetime Award’.
The Most Honourable Carla Seaga, wife of Mr Seaga, was given a special
award for her contributions towards the launch of HEART in 1982 and its
subsequent development. The other 27 Pioneer Awardees were Pamella
McKenzie, Cynthia Bonner, Steadley Webster (posthumously), Delores
O’Conner, Gloria James, Lambert Greaves, Sydney Delvaille, Quince Francis,
Winston Campbell, Frank Rance, Emlyn Clarke, Peter Stevenson, Joyce
Wilson, Alister Cooke, Dr The Hon. Rae Davis, Leo Goodin, Harold Valentine,
Dr Cecil Goodridge, Carmen Bromley, Hope Sangster, Robert Gregory, Marie
‘Mitsy’ Seaga, Dr Pauline Knight, Sandra Ramsey, Stanley Dunwell, Gloria
Grey and Dennis Brown.
The Trust recognized several private sector organizations for their
partnership and exceptional contribution towards the development and
success of the organization and its graduates over the past three decades.
Speaking at the Pioneer Awards function, Minister of Education, the
Honourable Reverend Ronald Thwaites lauded the trailblazers of the Trust
for their contribution to Jamaica through the certification of the workforce
and the empowering of people to add value to industry.
26
Left: The late Honourable Dr Joyce Robinson
receives the “Lifetime Achievement Award” from
the Most Honourable Edward Seaga
Mr Quince Francis former Chief Technical Director,
is presented with citation by Miss Verica Bennett
Dr Moses Peart, Board Chairman, presents a Pioneer Award to
Cynthia Bonner (centre)
The Most Hon Edward Seaga ON, PC, LL.D, Founder and
former PM accepts a plaque from Minister of Education,
the Hon Rev Ronald Thwaites at the Pioneer Awards Dinner
Miss Pamella Mckenzie, Pioneer receiving a gift from
Board Chairman Dr Moses Peart
27
SUCCESS STORY
Morris Livingstone
FROM HEART TRAINEE TO CREDIT UNION
BRANCH MANAGER
A
ll Morris George Livingstone wanted was to
get his proverbial ‘foot’ into COK Sodality
Cooperative Credit Union’s door and he
was presented with such an opportunity through
the HEART Trust/NTA’s School Leavers Training
Opportunities Programme (SL-TOP). It is an
opportunity which young Morris grasped with both
hands and as they say the rest is history.
Morris’ diligence as an On-the-Job Trainee and his
willingness to learn, catapulted him through the ranks
of the powerful credit union and today he is manager
for the company’s Half Way Tree branch. “I got enrolled in
the HEART programme because at the time it was a more
guaranteed avenue through which you could get into a
company to acquire on-the-job training with a possibility
of permanent employment. It was one of the best moves
I have ever made,” said Livingstone.
Mr. Livingstone believes the HEART Trust/NTA’s
programmes are of critical importance to the
development of the youth because they open new
doors and windows of hope in a challenging economy.
“Every young person looking for a meaningful start to
their chosen career will find the HEART Trust/NTA’s youth
empowerment and employment assistance programmes
uplifting and rewarding. It’s a great way to start and if it is
taken seriously, it will pay rich dividends in the medium
to long term.”
He readily admits that the HEART Trust/NTA’s On-theJob Training programme is the single-most important
factor in his professional development and to his steady
upward movement into the management ranks at the
COK Sodality Credit Union. “It created the right platform
which gave me the chance to learn and to grow,” added
Livingstone. “I am humbled by my achievement knowing
that I started as a HEART trainee and now I am a Branch
Manager in the same institution. That is amazing.” He
28
expressed sincere gratitude to the HEART Trust/NTA for
the significant and meaningful role the orginazation has
played in the growth and development of his career and
many others like himself. “The National Training Agency
must be commended for their design of a programme
which gives the youth a solid foundation that allows us
to build, grow and succeed.”
Born and raised in Richmond, St. Mary, Morris is an
alumnus of the Zion Hill Primary and the Dinthill
Technical High Schools in Linstead, St. Catherine. He
holds a Diploma in Accounts and Financial Management
and a Bachelor of Business Administration from the
University College of The Caribbean (UCC). He noted
that it is his love for what he does and his passion to serve
which keeps him motivated. “I remain focused primarily
because I am guided almost everyday by the values that
were instilled in me by my parents and by serving our
members and my staff.”
Morris Livingstone is encouraging the HEART Trust/NTA
to continue to train and educate Jamaican youth and he
hopes that more persons will seek to utilize and make the
best of the opportunities – just like he did.
HEART TRUST-NTA ANNUAL REPORT | 2012-2013
EBONY PARK
AGRO-PROCESSING FACILITY
Gets Major Cash Injection
H
EART Trust/NTA has embarked
on
a
partnership
with
the
G. Raymond Chang Foundation to
expand the agro-processing laboratory and
storage facilities at Ebony Park Academy,
Clarendon. The 1,000 sq. ft. agro-processing
facility has been operating since 2001 and
has been used primarily as a training lab,
processing agricultural products from the
farm such as fruits, meats and vegetables
under the Ebony Pride line of products.
It also provides trainees with hands-on
experience in agro-processing. Additionally,
microbusinesses that wish to enter the agroprocessing market are facilitated at the lab at
Ebony Park. One such example was Linstead
Market who got their start at our facility.
G. Raymond Chang, Philanthropist
At the ground-breaking exercise, Jamaican born Canadian
Philanthropist, Gladstone Raymond Chang in pledging
J$9m for this project, said the Jamaican Scotch Bonnet
Pepper has a distinctive flavour and that the Pepper Mash
product could achieve similar world renowned status as
the Blue Mountain Coffee Brand.
The expanded facility will accommodate in one shift,
increased output well beyond the current 5,000 pounds
or 20 drums of pepper that is produced in two 8-hour
shifts.
The Vision 2030 Plan identifies agriculture as one of
the eight (8) growth areas for the local economy and
this expansion project is very timely and necessary,
particularly as it will allow for more persons to be trained
for the Agro-processing sector.
29
VALUES ICON
Andrew Mitchell
Andrew Mitchell is HEART Trust/NTA’s
Values Icon for 2011-2012
Andrew Mitchell, Manager of WorldSkills Jamaica, is the
HEART Trust/NTA’s Values Icon Awardee for 2011-2012.
The Award was introduced by the Human Resources
Planning and Development (HRPD) Division of the
National Training Agency in 2005/06, to ensure that
employees lived the core values of customer satisfaction;
quality; learning, creativity and innovation; relevance;
partnerships; and teamwork. Mr. Mitchell received
several prizes including a laptop computer, a $300,000
training scholarship, and a weekend for two at the Cardiff
Hotel and Spa.
A graduate of the University of Technology, Jamaica with
a Bachelor of Education honours degree in Computing
and Accounting and Cisco Certified Instructor from the
North Florida Community College, Andrew has served as
Cisco Instructor at the Stony Hill Academy, from where
he was seconded to the WorldSkills Jamaica Unit. He was
eventually appointed as Manager of WorldSkills Jamaica.
As the reigning Values Icon for the National Training
Agency, Mr. Mitchell will introduce the “Values Challenge”
as part of an initiative aimed at sensitizing staff towards the
core values to ensure that they are adopted throughout
the organization. The Values Icon winner is committed to
the ideals of the HEART Trust/NTA. “I believe in the core
values of this prestigious organization, in fact I was a
part of the Values Icon Initiative “Road Map to Success”
which gave birth to many other interesting initiatives
and
produced
two values icon
winners and two
finalists. I have
also
proudly
nominated
one
Values Icon and
many other Values
Icon
finalists
since the “Road
Map to Success”
experience,” noted
Andrew.
Mr. Mitchell has
a passion for
quality training
and productivity,
centred
on
building capacity
and contribution
to
nation
growth. He has
represented the
HEART
Trust/
NTA at the 2008
Cisco Conference
in
Arkansas
USA, WorldSkills
Andrew Mitchell receives a cheque from Mr Gresford Smith, Board Member
Competition in
Calgary
Canada
2008, WorldSkills Americas Brazil 2008 and 2012, and
WorldSkills London 2011. He coordinated the National
Skills Competition and the WorldSkills General Assembly
in 2010 which saw over 240 delegates attending from
over 42 member countries.
30
THE HEART JUNCTION CAMPUS
Renamed the Derrick Rochester Campus
T
he HEART Trust/NTA renamed
the STVET Junction Campus
in South East St Elizabeth, the
Derrick Rochester Campus, in honour of
the former parliamentarian.
The Institute, the Southwest Technical
and Vocational Education and Training
(STVET) Institute, offers courses in
engineering, furniture making, website
designing, agro processing, and the
creative arts.
At the renaming ceremony, guest speaker,
Education Minister the Honourable
Reverend Ronald Thwaites, noted
Derrick Rochester’s instrumentality in
establishing the Junction Training Centre.
He pointed out that Rochester, a retired
trade unionist, was a staunch advocate
for the provision of training, particularly
in vocational areas, to persons who were
in need of this type of training.
The Honourable Reverend Ronald Thwaites (right) congratulates Honourable Derrick Rochester
(second right) following the unveiling of the plaque mounted in recognition of his contributions to
the STVET Institute. Also participating in the unveiling were Mrs Rochester (second left) and Dr Wayne
Wesley (left), Executive Director, HEART Trust/NTA.
A section of the audience at the Renaming Ceremony
31
HEART Trust/NTA & JUTC
Sign Landmark Memorandum of Understanding
T
he HEART Trust/NTA and the Jamaica Urban Transit Company (JUTC) signed a landmark
Memorandum of Understanding (MoU) during the review period. Through this Agreement, a
facility will be established at Lyndhurst Road where JAGAS trainees will provide full restoration
of JUTC buses and Police Force vehicles. The MoU will facilitate HEART Trust/NTA’s training, assessment
and certification at the highest levels in Automotive Sciences.
Exposure to this opportunity will allow for training in
theoretical aspects as well as practical application of
knowledge. It will allow completers to offer valuable
service to the State, access to job placement services and
the opportunity for self-employment.
The Minister of Education, the Honourable Reverend
Ronald Thwaites, noted that the Agreement will advance
the extent of training: as it is the commitment of the
Ministry of Education that by 2016, no one should leave
school without a marketable skill.
Dr Wayne Wesley, Executive Director, HEART Trust/NTA,
signs the Memorandum of Understanding between
the HEART Trust/NTA and Jamaica Urban Transit
Company (JUTC) subsequent to (l-r) the Honourable
Rev. Ronald Thwaites, Minister of Education, the
Minister of Transport and Works, Dr Omar Davies and
Rev. Garnett Roper, Chairman of the Board, JUTC.
Mrs Audrey Sewell, (second left) Permanent Secretary in the Ministry of Transport and Works
facilitates the signing of the Memorandum of Understanding between the HEART Trust/
NTA and the Jamaica Urban Transit Company. Signatories included (l-r) Dr Wayne Wesley,
Executive Director, HEART Trust/NTA, the Honourable Rev. Ronald Thwaites, Minister of
Education, the Minister of Transport and Works, Dr Omar Davies and Rev. Garnett Roper,
Chairman of the Board, JUTC.
32
HEART Trust/NTA
SOCIAL RESPONSIBILITY REPORT
F
uelled by our vision of training and
certifying a globally competitive Jamaican
workforce, we continue to be involved in
training and development activities important
to our role as responsible corporate citizens. We
are also committed to translating our core values
of quality, partnership, team work, learning,
creativity and innovation, customer satisfaction
and relevance in our operations including our
role as corporate citizens.
During the April 2012 - March 2013 period the
Organization focused on environmental issues and
involvement in a number of community activities. We
provided financial and other support for a number of
endeavours. These included:
•
The recognition of International Coastal Clean-Up
Day 2012 by staff and trainees who undertook cleanup activities at the Whitehouse Fishing Village and
Palisadoes beach, and coordinated similar activities
at Treasure Beach, St. Elizabeth and Fisherman’s
Point, Clarendon.
•
In May 2012 new bathroom facilities were built for
a homeless family in Porus, Manchester, by the staff
of the Black River VTC and the South West Regional
Office. Their living space was cleaned, and clothing
was provided for them.
•
Junction VTC built a house for an indigent man. They
also built a ramp at the Richmond Primary School,
Manchester, to provide wheelchair access for a child
with spinal problems.
Staff and trainees participating in clean-up activities at the Whitehouse Fishing Village in recognition of International Coastal
Clean-up Day 2012
33
HEART Trust/NTA
SOCIAL RESPONSIBILITY
REPORT Cont'd.
•
Ebony Park Academy refurbished the Ebony Park
Basic School by retiling classrooms and changing
bathroom fixtures. This project is on-going.
•
The South West Region team coordinated the
delivery of a parenting programme in the Four Paths
and Balaclava communities in February.
•
The Instructor and Trainees in the General
Construction Level 2 programme at Petersfield VTC
participated in the construction of a library at the
Petersfield Primary and Infant School, Petersfield,
Westmoreland. The library was completed in
November 2012. “Steve Lawrence & the HEART
Trainees” was inscribed in the school’s Hall of Fame
in recognition of the contribution.
•
The Granville VTC Sous Chef trainees and their
instructors coordinated a wedding for a deserving
and committed couple who lacked the requisite
funds and expertise to cover the expenses. The
group organized and executed the wedding,
and with the assistance of donors, provided the
couple with an all-expense paid package including
honeymoon. The “Wedding Bliss” was a culmination
of months of preparation and took place at the Ruins
at Kenilworth Academy.
We continued to partner with a number of organizations
through corporate donations toward community, school
and social outreach projects.
The Organization’s Environmental and Sustainability
Framework and Policy were also completed during the
period.
34
HEART TRUST-NTA ANNUAL REPORT | 2012-2013
SUCCESS STORY
Marion Brown
FROM HEART TRAINEE TO THE BAR
M
arion Brown is still happy she took her mother’s
advice and enrolled in the HEART Trust/NTA’s
School Leavers Training Opportunities Programme
(SL-TOP), right after leaving high school. Her mom felt it
would be in her daughter’s best interest to get a feel of
the working world while she sorted out her career path.
Marion was placed at the then College of Arts Science and
Technology now the University of Technology, Jamaica
(UTech). In less than a year she was employed as a full time
member of staff and this early exposure to a professional setting propelled her to aspire and
achieve her goals. “The experience gained was the platform on which I was able to transition
from one area to the next”, says Brown.
Marion believes that her placement in a tertiary-level
learning environment was the perfect intervention for
her at the time. “I was able not only to access the diverse
perspective of the working world but more importantly,
being placed in an academic environment served as a
stimulus to engage in further studies. My experience with
the programme was enriching and it built my character
and employability skills,” noted Marion. She added that
while there were challenges she was able to navigate
through them as there were very positive persons who
had served as role models and who inspired her growth
and development.
With that solid foundation in the SL-TOP, Marion has
not looked back. A firm believer in life-long learning,
she has pursued several areas of academic study and
continues to upgrade her skills and competencies
to remain relevant in any sphere of work. She has
engaged in studies in Human Resource Management,
Supervisory Management, Industrial Psychology, History
and International Relations and Law. From her studies,
she obtained a Bachelor of Arts (honours) degree from
the University of the West Indies, Mona in History and
International Relations in 2001 and a Bachelor of Laws
(honours) degree from the University of London in 2006.
She is also a graduate of the Norman Manley Law School
and was admitted to the Jamaican Bar in 2011. Currently,
she is a member of the Jamaica Bar Association and has
been a Student Ambassador for the University of London
since 2007.
Marion practises her legal skills as a Governance Officer in
the Office of the Registrar at the University of Technology,
Jamaica (UTech). Additionally, she is the chief advocate
of the Administrative staff of UTech, having served as
President of the UTech Administrative Staff Association
(UTASA) from 2009-2011, and Grievance Officer for the
Association for several years.
Marion implores Jamaica’s youth who are currently
working to embrace life-long learning and to keep
re-inventing themselves. “You cannot afford to get
complacent as the world is dynamic and changing
all the time. While you are working, ensure that you
continually improve yourself by enhancing your current
profession or by adding new skills which improve your
marketability.” She also beseeched school leavers to plan
wisely and stay focused on their dreams and ambitions in
light of the harsh economic times. “There is a need, more
so now than before, to establish fixity of purpose from
very early. I had to do it and I sacrificed having a car and
other ‘niceties’ to ensure that I finished my first degree’”
explained Brown.
The former HEART Trust/NTA trainee says the foundation
principles which she acquired in the SL-TOP, especially
the soft skills, still serve her well in her legal career. She
believes the Trust continues to be relevant in influencing
and impacting positively on the development of the
Jamaican people in building their capacities. “I am
grateful to have passed through the doors of the National
Training Agency as it has made a difference in my life.”
35
HEART HOSTS SOUTH AFRICAN
DELEGATION
A
delegation from South Africa’s Ministry
of Higher Education, led by Minister
Dr. Bonginkosi Nzimande, his Chief of
Staff, Ngaba Ngandela, and South African High
Commissioner to Jamaica, Her Excellency Mathu
Joyini, toured the HEART College of Beauty
Services in Kingston during a visit to Jamaica in
September 2012. The South Africans were joined
on the tour by Dr. Carolyn Hayle, then Executive
Director of the HEART Trust/NTA and a team from
the Ministry of Education.
During the tour, Dr. Nzimande noted that skills
development was a critical component to
South Africa’s national development. He said his
Ministry team was encouraged to visit the College
of Beauty Services by High Commissioner Joyini,
to get a first-hand look at the institution and how
it operates. The South African Higher Education
Minister was very impressed with the training
facilities as well as the business operations at
“Salon 10” and said he was convinced that South
Africa could benefit from a partnership with
the institution as it related to training in beauty
services.
The management, staff and students of the
College interacted with the South African
delegation and provided information on the
multi-faceted approach to training in beauty
services and the wide-ranging opportunities for
entrepreneurship in this field.
Minister of Higher Education, South Africa, Dr. Bonginkosi Nzimande (right), during a
Welcome Reception and Tour of HEART’s College of Beauty Services in Kingston. Looking on
is Dr Moses Peart, Chairman of the HEART Trust/NTA.
Minister of Higher Education, South Africa, Dr. Bonginkosi Nzimande (right), views
some of the products made at the Ebony Park HEART Academy during a tour of
HEART’s College of Beauty Services in Kingston.
Former Executive Director, HEART Trust/NTA, Dr. Carolyn Hayle (second right),
presented a gift to Minister of Higher Education, South Africa, Dr. Bonginkosi Nzimande
(centre), during a Welcome Reception and Tour of HEART’s College of Beauty Services in
Kingston. Also participating in the occasion were Dr Moses Peart, Chairman of HEART
Trust/NTA, Her Excellency Mathu Joyini, South African High Commissioner to Jamaica
and Dr Franklin Johnston, Special Advisor to the Minister of Education.
36
Financial STATEMENTS
31 March, 2013
Financial Overview
38Independent Auditors’ Report to the Board of Directors
40Statement of comprehensive income
41Statement of financial position
42Statement of changes in financing
43Statement of cash flows
44Notes to the financial statements
40 to 80,
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
OUR PEOPLE
EXECUTIVE TEAM
Wayne Wesley, Ph.D.
Colin Barnett
Denworth Finnikin
Dermon Spence
Ludlow Thompson Kevin Mullings
Luz Johnson
Debbie-Ann Robinson
-
Executive Director
Senior Director, Human Resource & Administration
Chief Technical Director (Acting)
National Programmes Director
Senior Director, National Council on Technical and Vocational Education and Training
Senior Director, HEART Trust Fund
Chief Information Officer
Corporate Counsel
DIRECTORS
Allison Birch
- Information Research & Development
Althea Smikle-Martin
- Director/Principal, Northern TVET Institute (Acting)
Andrew Walters
- Director/Principal, Portmore Academy (Acting)
Arden Grant
- Regional Programmes Director – NW Region
Carlene Smith
- Human Resource Development
Cynthis Dewdney
- Regional Programmes Director – SE Region I
Dahlia Walters
- Director/Principal, HEART College of Beauty Services
(Acting)
Elain Holloway
- Director/Principal, SWTVET Institute
Elizabeth Terry
- Special Projects
Elvey Hamilton
- Examination & Material Development
Fitzroy Blake
- Occupational Standards
Janet Dyer
- Director/Principal, North East TVET Institute
Joan Nicholas
- Administration
Karen Gayle
- Regional Programmes Director – SW Region
Kenneth Morrison
- Operational Planning
Kerron Lindo
- Institutional Development Specialist
Leighton Marks
- Information & Communication Technology
Linnette McLean
- Learning Management Services
Malcolm Cameron
- Chief Internal Auditor
Marcia Rowe-Amonde, Ph.D. - Principal/Director, Vocational Training Development Institute
Mark Wallen
- Business Development
Marvia Morgan
- Technical Services Support (Schools) (Acting)
- Buildings & Properties
Michael Hamilton
Michelle Walford
- Marketing & Communications (Acting)
- Director/Principal, Stony Hill Academy
Muffat Townsend
Nadine Roper Daley
- Finance & Accounting
- Quality Assurance – NCTVET (Acting)
Nicole Manning
Novlette Denton-Prince
- Director/Principal, HEART College of Beauty Services
- Quality Assurance, NPD (Acting)
Odette Brown
Robert Green
- Breadnut Valley
- Regional Programmes Director – Northern Region
Samuel Bowen
Sonia Lynch
- Human Resource Management
- Regional Programmes Director – NW Region (Acting)
Vent Brown
Winston Fletcher
- Regional Programmes Director – SE Region II
- Director - Compliance
Cora Ricketts
HCIT
William Malabver
Althea Samuels
- Managing Director (Acting)
- Marketing & Communications
MANAGERS
Alton Lawrence
Barbara Vaughan Beverley Clarke
Carol Johnson-Redhi Carol Nelson
Cecilla Mitchell Davy
Cheryll Stewart
Christene Gittens
Christine Edwards
Courtney Skyers
Donovan Jones
Elizabeth Danvers
Erica Williams
Francaine Barrett
Fredrica Falconer-Webster
Gail Durrant
Heather Dillon
- Quality Assurance
- Purchasing (Acting)
- Technical Development Manager
- Compliance & Remittance (Acting)
- NPD Career Development Services – SE Region I
- Quality Assurance (Acting)
- Entrepreneurial Skills Development
- Enterprise Development
- Human Resource Policies and Programmes
- Workforce Solutions, SE Region II (Acting)
- Campus Manager, VTDI-Mandeville
- Community Training Intervention, SE Region II
- Career Development Services
- NPD Career Development Services – SE Region II
- Community Training Intervention, SW Region
- Human Resource Management Information System
- Workforce Solutions, Northern Region
Heather Gordon
- Workforce Solutions, NW Region
- Snr. Manager, Educational Technology
Henry Gray - Quality Assurance
Ingrid Falconer
- NPD Career Development Services – NW Region
Jacqueline Lawson Kerr
Jacqueline Solomon-Wallder - Snr. Manager, Organizational Development
Janice Harrison
- Library Services
Jerome Gardner
- Snr. Manager, Employee Relations
- Media Services
Judith Lewis Kacia Hanson
- Programme Monitoring & Evaluation
- Technical Services – ICT
Kenrick Steele Kevin A. Walker
- Community Training Intervention, SE Region I
- Community Training Intervention, Northern Region
Kevin Beale
Leecep Sterling
- Systems Development
- NPD Career Development Services – Northern Region
Loraine Hare
(Acting)
Marcia Huggins
- Purchasing
Margaret Maragh - Audit
Mark Anthony Green
- Operations Manager (Acting)
Marlene Green
- Quality Assurance
Merdina Callum
- Corporate & Media Affairs (Acting)
Michael Campbell
- Community Training Intervention, SE Region I
Michelle Thame
- General Manager, the Cardiff Hotel & Spa
Monica Porter Lewis - Learning Resources, Design & Development
Natalee Plunkett
- Workforce Solutions, SE Region I (Acting)
Natalie Ferreira Reid - Information/Promotion – NCTVET
Nicole Berry
- Quality Assurance
Nursita Dunkley-Johnson - Snr. Manager, Quality Assurance
Opal Lynch
- Workforce Solutions, SW Region
Owen Laing
- Community Training Intervention, Northern Region
Patricia Johnson Small - Programmes Manager – NPD
Paulette Bookall
- Community Training Intervention, SE Region II
Paulette Shand
- Standards & Assessment (Acting)
Samantha Robinson-Edwards- Organizational Information & Records Management
Sanjay Kumar Padmanabhan - Quality Assurance, ITC
Sean Hinds
- Business Services
- Administration & Support Service
Sharon Gordon
Sharon Graham - Snr. Manager, Office Administration
- Secretariat and Promotions
Sherrie Johnson
Sonia Ingleton - Human Resource
- Safety & Security
Suzette Scarlett Verlia Bogle
- Management Information Systems
- Community Training Intervention, SW Region
Wayne Batiste
Wessell Brissett
- Community Training Intervention, NW Region
INSTITUTION MANAGERS
- Garmex Academy
Andrea Toussaint
Andrew Isaacs
- National Tools & Engineering Institute
- Lluidas Vale VTC
Aston Spencer
Colin Hitchman
- Seaford Town VTC
- SW TVET Institute, Black River
Delmarie Rowe Lewis
Donald Sergeon
- Ebony Park Academy (Acting)
- SW TVET Institute, Junction
Dwayne Bent
Erica Brimm
- Buff Bay VTC
- Kenilworth (Acting)
Hidran McKulsky
Ivolyn Kirlew Dillon
- Petersfield VTC
- Beechamville VTC
Jennifer Tomlinson
Joan Findley
- Rockfort VTC
- SW TVET Institute, Newport
Jodine Williams
Kerry-Ann Duhaney Palmer - Above Rocks VTC
- JAGAS (Acting)
Kevin Baxter
- Culloden VTC (Acting)
Kimona Hudson
- Cornwall Automotive Training Institute (CATI) (Acting)
Melvin Whittaker
- Granville VTC
Olga James
- Learning for Earning Activity Programme (LEAP)
Orville Plumber Philadolph Griffiths
- Old Harbour VTC
- Port Maria VTC (Acting)
Robert Lindsay
- Falmouth VTC
Shorna Myrie
- Runaway Bay HEART Hotel & Training Institute
Simone Martin
Yvonne Beckford Hewitt
- Boys’ Town VTC
81
OUR LOCATIONS
Corporate Office
Regional Sub Offices
6B Oxford Road, Kingston 5
Telephone: (876) 929-3410, 960-7635-6
Fax: (876) 929-0849
Spanish Town
Shop 1, 32 Brunswick Street
Spanish Town, St. Catherine
Telephone: (876) 943-9817
Fax: (876) 907-4337
National TVET Centre
Gordon Town Road, Kingston 7
Telephone: (876) 977-1700-5
Santa Cruz
Shops 7-10 Business Centre
Institution Drive, Santa Cruz
St. Elizabeth
Telephone: (876) 966-9710
Regional Offices
South Eastern Regional Office
7 Ripon Road
Kingston 5
Telephone: (876) 968-4419, 968-4441
Fax: (876) 907-4337
South Eastern Regional Office II
203 Windward Road
Kingston 2
Telephone: (876) 928-1391-3, 928-1301-2
North Eastern Regional Office
45 Main Street, St. Ann’s Bay
St. Ann
Telephone: (876) 972-0226, 972-1232
Fax: (876) 972-1382
Savanna-la-mar
6 Rose Street, Williams Plaza
Westmoreland
Telephone: (876) 955-2928, 918-0886
Morant Bay
14 Queens Street, St. Thomas
Telephone: (876) 703-6456, 982-1215
May Pen
22A Manchester Avenue
May Pen, Clarendon
Telephone: (876) 986-6172, 902-8601
Fax: (876) 902-5523
South Western Regional Office
Shops 1 & 2, Lot 18 Caledonia Mall
Mandeville, Manchester
Telephone: (876) 962-0543, 962-3393
Fax: (876) 962-3888
North Western Regional Office
11 Dome Street
St. James
Telephone: (876)952-4967, 979-2974
Fax: 952-0321
82
Head Office: 6B Oxford Road, Kingston 5
Toll Free: 1(888) 423-7868 • Fax: (876) 929-2478
www.heart-nta.org

annual report | 2012-2013

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