CRAFT, HOBBY + STITCH WIN!
Transcription
CRAFT, HOBBY + STITCH WIN!
www.craftfocus.com Issue 11 February/March 2009 CRAFTFOCUS www.craftfocus.com MAGAZI N E RIS A P C SMA e focus W s top i h t n o air f e d tra Cause for Celebration Charity craft tie-ups PAPERCRAFTS Your essential guide CRAFT, HOBBY + STITCH Exclusive show preview Dream Themes Easter and Mother’s Day WIN! Craft sets from Ellison PLUS Industry News Retailer Interview Q&A Technology 24 February/March 2009 issue 11 Group Editor Demelza Rayner +44 (0)1376 535 609 [email protected] Editorial Assistant Jennifer Kettle +44 (0)1376 535 612 [email protected] Contributor Sarah Reeve +44 (0)1376 535 614 [email protected] Sales Manager Mark White +44 (0) 1376 535 606 [email protected] Advertising Sales Tracy Voice +44 (0)1376 535 618 [email protected] Design Manager Vicky Longman +44 (0)1376 535 616 [email protected] Graphic Designers Sarah Barnes Sophie Farage Laura Perry Steve Mckea +44 (0)1376 535 616 Production Manager Stuart Weatherley Kline Davis Limited Broseley House Newlands Drive Witham, Essex CM8 2UL www.craftfocus.com Cover courtesy of Coats Crafts ISSN 1758-0900 Craft Focus is solely owned, published and designed by Kline Davis Limited. Whilst every effort was made to ensure the information in this magazine was correct at the time of going to press, the publishers cannot accept legal responsibility for any errors or omissions, nor can they accept responsibility of the standing of advertisers nor by the editorial contributions. The views expressed do not necessarily reflect those of the publisher. Craft Focus is published six times a year. Subscription rates for overseas readers are £40 per annum (incl. p+p), Cheques should be made out to Kline Davis Limited and sent to Craft Focus @ Broseley House, Newlands Drive, Witham, Essex CM8 2UL. Craft Focus magazine is proud to be associated with and supporters of: contents regulars 27 industry news 6 We take a look at the hottest news stories about brand spanking new 14 Spotlight on the latest product launches competition 19 Win one of three prize bundles, worth a total of around £700, courtesy of Ellison business link 20 Top tips on how to keep strong in the current climate retailer interview 70 Hazel Hopkinson, owner of Blue Haze Arts & Crafts, talks to Craft Focus about her successful retail outlet q&a technology 84 Our experts answer all your retail queries up and coming 98 Homespun Ideas was set up by three friends with a simple desire to bring back the community feel of crafting. We speak to founder Maggie Yeaman to find out more profile profile 1 58 We speak to Crafter’s Companion to find out about their diverse range of craft products profile 2 78 Crafty Horizons reveal all about its success to-date features make a memory 23 Help your customers celebrate the birth of a baby with these cute craft lines hop to it Fun Easter themed products interview with David Bennett 29 We find out about changes to this year’s Craft, Hobby and Stitch International craft trends 2009 66 Stephanie Weightman reveals her top tips for the year ahead retail technology 68 Improve business efficiency in tough times cause for celebration 75 How charitable crafts can create a loyal customer base mother’s day 81 Capitalise on this special crafting occasion shows ichf preview 33 We reveal the hot new products at the UK’s leading craft trade event 61 cha summer show 73 With a new venue, this popular USA-based event promises to be the best yet smac paris 87 Exclusive insight into this top European craft trade show christmasworld MEDIA SUPPORTER ANTI COPYING IN DESIGN 24 90 Four trend themes for the year ahead special feature perks of papercrafts 61 We discover what’s new in this buoyant market sector craftfocus 3 It's Show Time While there is no denying that the past year has been a challenging one for retailers, independent craft retailers should take heart from the fact that more consumers than ever are now turning towards craft as a practical and enjoyable pastime. Therefore, it is vital that the product offering in-store is continually on-trend, fresh, exciting and diverse. One of the easiest ways of securing new stock is by visiting Craft, Hobby + Stitch International at the NEC, Birmingham, where hundreds of new craft ranges will be launched. To get a sneak preview of what you can expect from the event, turn to page 33 where we run down the hot new products on display. Aside from the exhibition, it’s also worth making time to attend one of the many workshops and seminars that take place over the duration of the show. From an Elusive Images masterclass to a seminar on Biting Back at the Credit Crunch, there really is something for everyone. Another craft trade show well worth a visit is SMAC 2009, taking place in Paris this March. With an excellent international presence and plenty of new product lines, it might be just the place to snap up something special. As ever, our experts are on hand to offer their advice on all aspects of running a successful craft retail business. First up is Roma Bhowmick from Business Link, who reveals some smart ways to keep your business strong in the current economic climate. There’s also some advice from Beth Scott on getting your customers to keep spending – not as easy as it once was. Finally, we have a terrific competition, where three lucky retailers will each win a craft bundle from Ellison. Enter through our website www.craftfocus.com. Good luck and enjoy reading 9ZbZaoV Demelza Rayner Group Editor craftfocus 5 industry news We take a look at new developments in the craft market In need of a good Soak Originally created as a care product for knitted items in 2005, Soak™ has since evolved into a premium wash for all delicates, including but not limited to: hand knits and handmade quilts, cashmere, silk, linen and wool, embellished clothing, baby clothes and blankets, and stuffed animals. Soak’s no-rinse formulation is quick and easy to use for hand-washing (takes approximately 15 minutes) and does not leave a soap residue due to the low suds formula. Soak is gentle on fibres and hands, and leaves washables clean, soft and smelling great! Soak is also suitable for machine washing, including energy efficient machines. Ideal for crafters, Soak can be used as a handy spot cleaner as well. The biodegradable formulation uses no dyes or harsh ingredients (phosphate-free), but rather uses skin-grade ingredients so gentle it's possible to take a bath in it. Additionally all bottles are recyclable and printed with a water-based ink for complete guilt-free, eco-friendly answer to all your wash-time needs. For further information, simply telephone +44 (0)116 271 0033. Ellison reports successful 2008 It’s all change at Hobby Habit Trade customers can now buy online at Hobby Habit’s brand-newlook website www.hobbyhabit.co.uk. The Stamford-based company’s new online facility means that trade customers can now buy a range of products with a mix and match order available. Indeed, products are available from FGS, Sandra Kuck, Le Suh, Studio Light as well as exclusive lines from TV demonstrator/designer, Nancy Watt. As well as the new website, Hobby Habit also has a new logo and a new marketing manager, Bryony Barton-Carroll. Bryony has handled the marketing for a range of companies both UK and Worldwide and brings with her a wealth of experience that will see the company raise its profile and give its customers new and innovative products whilst still carrying the vast range of stock that crafters so love. “This is a great step forward for a well-established and respected company and I’m really pleased to be a part of the team. The website was a challenge as there are literally hundreds of products to get on there – and we’re still adding,” explained Bryony. Hobby Habit owner, Gill Grant, continues, “If anyone wants a particular product but can’t see it on the website, do contact us as it probably just means that we’ve not managed to get it uploaded yet!” Hobby Habit also has a new, unique range from the designer and TV demonstrator, Nancy Watt, and will be launching further unrivalled ranges in the near future. For more information, call Hobby Habit on +44 (0)1780 489 489 or visit www.hobbyhabit.co.uk 6 craftfocus Ellison has seen great growth in the European market this year with new territories taking on the Sizzix brand. “The market is thriving and we have seen great leaps in paper crafts especially Scrapbooking and Card Making. We have been working hard to grow our portfolio of licensed designers, (watch this space for developments in the new year) which is helping to lower the demographic of crafters and get more people involved in craft.” Because of Ellison’s unique Steel Rule Blade dies (Bigz, Originals and new XL dies), the firm is seeing more and more home décor projects being created with beautifully embellished cushions and curtains and other items enabling crafters to produce a whole new level of professional looking personalised homeware. The Mover and Shaper dies have also revolutionized card making enabling crafters to create their own card blanks and envelopes with apertures just where they would like them and of a shape they choose. For details visit www.sizzix.co.uk Autumn Fair gets crafty This September sees the launch of new show sectors, Craft It Yourself and British Crafts, at Autumn Fair International 2009. Group Exhibition Director, Louise Young, said: “Not since the heyday of Blue Peter has there been such a surge in home hobby and craft. The current fashion is for items that look hand made and are not ubiquitous. This trend crosses all age groups.” The new Craft It Yourself and British Crafts sections will provide an excellent platform for craft and home hobby suppliers to sell to independent retailers, department stores, online and mail order outlets – all keen to develop and expand their offering to the increasing numbers of craft consumers. For further details, visit www.autumnfair.com news&events DMC taken over by Bernard Krief Consulting As of 29th December 2008, the Paris Commercial Court awarded a transfer plan of DMC to Bernard Krief Consultants. This means business as usual for DMC in the UK going forward. This is a positive solution for DMC Creative World as it is a strong business with an important core product and a promising future. Call +44 (0)116 275 4000 or visit the website www.dmccreative.co.uk for further details. Beardie Designs secure deal down under Beardie Designs is now a distributor of The Gift of Stitching, an online Australasian magazine. As a result, the firm can supply retailers with one year subscription packs. This will display in store as an attractive half letter package which includes a 10 digit code. The customer purchases the pack from the shop and then, on their own computer, enters the 10 digit code on their website to redeem their one year subscription. Once the customer has entered the code, they will have instant access to the latest issue. Well known designers that are featured in the magazine include Chatelaine-Martina Weber, Rosewood Manor and Little House Needleworks. Beardie Designs is also able to supply retailers with a 2007 back issue CD and a 2006 back issue CD, each one with a recommended retail price of 16 euros. For further details visit the website at www.beardiedesigns.nl Retailers focus on efficiency and multichannel sales in 2009 With a very tough year in store, retailers are looking to drive efficiency into their business as well as bring in revenue where they can, so good stock control and selling on the internet is top of the priority list for many. Intelligent Retail, the multichannel retail company, is seeing strong demand for their systems. The award-winning system allows selling across shop and web channels with central stock control. Retailers find the system often completely pays for itself within the first year. David Mackley, MD said: “With a multichannel system it’s easier and cheaper than people think to run a shop and a website together. We have introduced a pay as you go package where, with a low weekly rate a retailer can put their stock on once and sell across multiple channels, including eBay which is very popular as a channel for shifting old stock and bringing cash back into the business. In addition, the system can help make a dramatic reduction in stock costs.” Intelligent Retail has made available free of charge a new white paper; ‘Top seven ways to improve business efficiency’. Retailers can email [email protected] or call on +44 (0)845 680 0126 for a copy. Hobbycraft dodges the downturn HobbyCraft, the UK’s largest dedicated chain of arts and crafts superstores is bucking the negative retail trend and reporting significant growth despite the economic downturn, according to the company’s 2008 financial report. Demonstrating the value of creativity when the financial squeeze is on, HobbyCraft’s turnover for the year to February 2008 grew by £7.7m to £62.1m and pre-tax profits increased by 10%, to £3.2m. Now with 38 stores across the UK employing over 1,200 staff, HobbyCraft has grown further still in 2008, actively pursuing exciting expansion plans while major high street brands fight for survival as the recession bites. The year ahead is set to be equally dynamic, with the company’s 39th store due to open in Edinburgh in the spring, another in Peterborough later in the year and others in the pipeline. Chris Crombie, Chief Executive of HobbyCraft is confident that crafting will continue to thrive in 2009: “Few businesses are entirely ‘recession proof ’ and there can be no denying that the retail environment is tough at the moment.” He explains: “We have a loyal base of customers who know they can find what they need to pursue their hobby at our stores. Not only that, but the trend towards ‘make-it-yourself ’ and customisation, means that more new customers are discovering HobbyCraft than ever before, with recent Christmas ranges showing a like for like sales increase of 17.4%. craftfocus 7 Silverdale DESIGNS To celebrate the launch of the exciting new children’s range Sakura are offering a free children’s table & chairs with selected orders! Stand Numbers E66, E68 & G07 B`kjXk_Xc]k_\i\kX`cgi`Z\>ff[dXiblgHl`Zb[\c`m\ip JkfZb`jkjf]<[nXi[`Xe8jj`j`Zifjjjk`kZ_b`kj Marking World, the Sakura pen distributors also bring you Joanna Sheen, Crafters Companion, “Just” craft selections, Craft with Stephanie, & many more exciting papercraft products. Visit Marking World to see the latest products & techniques demonstrated along with many fabulous show offers, competitions & information about the innovative new “The Gelly Roll Club” – aimed at the consumer as well as driving your retail sales. J`q\jXe[i\Zfdd\e[\[]iXd\j`q\jXi\feflin\Yj`k\ nnn%j`cm\i[Xc\$[\j`^ej%Zfd `e]f7j`cm\i[Xc\$[\j`^ej%Zfd J\Zli\fec`e\fi[\i`e^&dX`cfi[\iXmX`cXYc\% N\Xcjfjlggcpkfk_\kiX[\$[\kX`cjXmX`cXYc\]ifd '(0+)$.+..'*% Tel: 01698 574567 01698 574568 Fax: 01698 574569 e-mail: [email protected] website: www.markingworld.co.uk Marking World Limited, Units 60 & 61, Evans Business Centre, Belshill Industrial Estate,Belgrave Street, Bellshill, ML4 3NP news&events BTHA announces 2009 Best Toy Shop Awards finalists The British Toy & Hobby Association recently announced the 21 finalists for the 2009 Best Toy Shop Awards. The shortlist is: Best independent, Scotland and the North: • Andrew Atkinson • Little Treasures • Mercer and Son Best independent, the Midlands, Wales and East Anglia: • Fenwicks - Williams & Griffin (Colchester) • Langleys Toymaster • Moons 4 Toys Best multiple, the Midlands, Wales and East Anglia: • The Entertainer (Birmingham) • The Entertainer (Cardiff) • Westgate Stores Best multiple, Scotland and the North: • Asda – (Pudsey Leeds) • The Entertainer (Bolton) • The Entertainer (Sheffield) Best independent, Ireland (North and South): • BANBA Toymaster • Clarkes Toymaster • Mulveys Toymaster Best independent, South of England: • Bentalls (Kingston Upon Thames) • Boswells • Toys and Tuck Best multiple, South of England: • Argos • Asda (Swindon) • The Entertainer (Bristol) The winners of the prestigious Best Toy Shop Awards were announced at the annual Toy Industry Awards Dinner at London’s 02 Arena on 29th January 2009. The gala dinner is held each year to coincide with Toy Fair – the UK’s only dedicated toy, game and hobby exhibition – and is organised by the BTHA in association with the TRA (Toy Retailers Association). The TRA presented their supplier of the year awards on the night and the BTHA presented nine retail awards, including the eight categories above plus a special award to the overall Best Toy Shop. This year for the first time the judging of the Best Toy Shop Awards was led by the BTHA Council. New magazine launch for knitters The latest magazine launch from Future, The Knitter, hit the news stands in early January 2009 with a cover price of £5.99. Aimed at the more experienced knitter, The Knitter looks at trends from the catwalk each month, interpreting the trends into knitwear patterns, and the first issue examines one of the key looks for the winter season - cable and lace. A whole host of knitwear designers will be providing patterns for The Knitter, including Jean Moss, Sasha Kagan, Louisa Harding, author of Modern Classics: Twenty Handknit Classics for the Modern Woman, and designers from the Rowan design studio. The 100 page glossy magazine will also include 15 exclusive patterns, competitions, news pages, a column written by renowned US knitting bloggers ‘Mason Dixon’, and much more. Juliet Bernard, Editor for The Knitter said: “I’ve been dreaming of a magazine like The Knitter for a while – one with beautiful, original patterns and inspiration from world-class designers – a knitting magazine with a touch of lifestyle and fashion about it. Each month we will home in on a trend from the catwalk and base some of our patterns around it to give The Knitter a very contemporary feel. As a knitter I can’t believe my luck that I get to work on such a fashion forward title!” The Knitter will be Future’s second knitting title and continues the development of the company’s craft portfolio, as publishers of sector leaders PaperCraft Inspirations, Scrapbook Inspirations, Simply Knitting and CrossStitcher. Craft traders sought for The Apple Market London’s Covent Garden is home to an amazing array of retail offerings with established fashion labels, luxury lifestyle brands and boutique food and drink outlets all making their home within the historic marketplace. Included in this mix is the iconic Apple Market, which is currently on the lookout for new traders. The Apple Market was established in 1980 with a vision to sell the best in local, British craft. In recent times there has been an influx of products that are mass produced and of lesser quality; something that Covent Garden is in the process of rectifying. Working with the current traders, Covent Garden is set to return the market to its traditional roots as one of the best craft and design markets in the country, only selling products that are made and sourced from entirely within the UK. An Apple Market Craft Council (AMCC) has been established with the view to ensuring all goods being sold are of high quality and are hand-made and sourced from within the UK, with a Product Selection Board that is responsible for reviewing all applications. For further details, call Elizca Heitzer on +44 (0)207 420 5855 or email [email protected] craftfocus 9 industry news J.A. Davis G. Bender M. Hill M. McCooey CHA announces 2009 Board of Directors Officers The Craft & Hobby Association (CHA) Board of Directors recently announced the newly elected CHA Board officers for the 2009 term. Named were: Michael McCooey, President and Chief Executive Officer (CEO) of Plaid Enterprises, as Board Chairman; Larry Olliges, President of Dees’ Crafts as Vice Chair; and Jane Anne Davis industry consultant as Secretary. Michael McCooey replaces Jim Scatena, CEO of FloraCraft. Scatena will remain on the CHA Board as Past Chair. The new CHA Board officers were elected during the Board of Directors Meeting and will serve one-year terms that began at the time of voting. “The new CHA Board officers provide a broad scope of experience and an unmatched wealth of knowledge in the industry,” explained Steve Berger, CHA CEO. “Their collective expertise will be quite useful in moving CHA and the craft and hobby industry forward in the coming year.” For more information about CHA visit www.craftandhobby.org Help for Businesses Managing Late Payment From Customers In response to the changing economic climate, Business Link has been enhancing the tools and guides on its website to help businesses manage and prevent late payment. Business Link has also worked with the Institute of Credit Management to compile guidelines to give businesses of all sizes and sectors practical help and advice to keep a positive financial outlook during the current economic downturn. Lord Mandelson, Secretary of State for Department for Business, Enterprise and Regulatory Reform, welcomed the help: “Cash flow is critical to business survival - and one of the top reasons for business failure. Business Link has a crucial role to play in providing support and information for businesses wishing to better manage their cash flow. These guides provide practical and speedy advice to help businesses help themselves through these difficult times.” Interactive tools and guides can be found at the handy website www.businesslink.gov.uk/finance. The ICM Managing Cashflow Quick Checklist and Top Tips are available at the website www.businesslink.gov.uk/businesshelp. Alternatively, telephone +44 (0)845 600 9 006 to speak to a local Business Link adviser. 10 craftfocus 2008 Creative Play Awards announced Following much testing, evaluating and careful consideration, the organisers of the only awards scheme specifically for creative play products, are proud to name the craft kits and role-play toys which scored top marks and have been given a Creative Play Award. Creative Steps magazine is targeted at anyone caring for young children, from 0 to 11 years-old, providing fun creative play and activity ideas designed to engage, educate and entertain. Commenting on the awards, editor, Dawn Hopley said: “There are many excellent creative products and resources on the market and some that are not so good. Understanding the importance of creative play in a child’s development, these awards are designed to recognise the very best products that are available. We had many great toys and craft kits entered and a rigorous testing programme was implemented to make sure we had a balanced view of each. The products that won are truly excellent.” Products were marked according to their category and age range being tested by the editor, a childcare professional and a children’s focus group, having to pass a stringent set of criteria to gain top marks. Winners include; Interplay with the girl’s Wild! Science collection, The Little Experience with its ‘stitch-it! donkey’, Flair with the Ben 10 Comic Maker Kit and Vivid Imaginations with Crayola Colour Surge. For a full list of results visit www.creativesteps.co.uk. For more information on how you can be involved in next year’s awards contact Creative Steps by emailing [email protected] THE PACKAGING THAT MAKES THE DIFFERENCE www.cleartecpackaging.co.uk [email protected] Tel: 01952 678822 industry news Target Transfers launches compact cutting machine The winner is… The winner of the 3ft Forever Friends plush bear competition which Coats Crafts UK ran in their Sept/Oct 2008 edition of their trade newsletter, Newsreel, is Susan Owen, Manageress of Artcraft at Stephen H. Smith’s Garden & Leisure in Otley. Susan’s name was drawn out randomly by Ted Machin, who works as Concierge at Lingfield Point. Susan is going to use the bear in an instore charity raffle or donate him to a local children’s charity. New addition to Colourmount range The Colourmount range is available in over 100 finishes and will continue to build upon its reputation for innovation, with 2009 seeing the introduction of a collection of heavily embossed mountboard entitled “Premier textures”. The colour range is available with Conservation white core, Standard quality cream core and also black core and offers a variety of sizes and thicknesses throughout, enabling the framer to add value to the artwork and express his creativity. The “Celebration” collection was also recently launched. These four ivory textured mount boards are fantastic for framing wedding photos and other celebration items. All collections are manufactured to exceed the strict standards laid down by the Fine Art Trade Guild. For further information call +44 (0)1625 578 900 or visit www.colourmount co.uk 12 craftfocus Craft retailers and serious home crafters could benefit from the Craft Robo series of cutting machines. With multiple functions, including creating attractive store-window display signs, paper cutting to create scrapbook titles and greetings cards, and creating stickers and original iron-on prints, they really are versatile machines. The Craft Robo retails at £190.85, while the CraftRobo Pro retails at £977.50. Target Transfers is an official reseller for Graphtec, manufacturer of the Craft Robo range of cutters. Also available from Target Transfers is the heat press (shown). This 15cm x 15cm Sprint Clam Auto Open Heat Press retails for £626. The A4 CAD-CUT textile material shown ranges from £9.14 per pack and is available in sparkle, metallic, fluorescent and fashion colours. The materials can be heat applied onto most textiles including t-shirts, baby grows and more. This could provide an excellent additional revenue stream for craft retailers. For further information, simply telephone +44 (0)1376 326 351 or send an email to [email protected] Beautiful pearlescent paper & card. Single and double sided products. All 30 colours of paper are available with self adhesive backing. Totally acid free. Manufactured from sustainable sources and is 100% recyclable. Centura pearl is the ideal choice for: • Card making, Memory books & Crafts • Decorative packaging & Stationery • Greeting cards & Gift wrap. Please contact Paul Bowden of Slater Harrison for further details of where you can purchase products produced from Centura Pearl. Tel +44 (0) 1625 578903 (Direct) Take a look at some of the latest products around brand spanking new Beads Unlimited Product: Contact: Price: Specification: Retailer Benefits: Other Information: Organza gift bags Visit the website www.beadsunlimited.co.uk Small bags are only 20p each, £2.25 for 20 (one colour) and £4.25 (random colour mix). Larger bags are 30p each, £3.25 for 20 (one colour) and £5.25 for 20 (random colour mix). Organza gift bags are a simple way for your customers to package their handmade creations. The small bags measure 70mm x 100mm, while the large bags measure 100mm x 150mm. The bags are incredibly cost effective, and would appeal to anyone creating miniature crafts. The bags could also be promoted as favour bags for weddings. The bags come in eight pretty colours, giving a great choice to customers. Beardie Designs Product: Contact: Price: Specification: Retailer Benefits: Other Information: Moonlight Garden Visit the website www.beardiedesigns.com 18.25 euros The design size is 142 stitches wide x 289 stitches long, and it uses Needlepoint Inc silks as well as Dinky Dyes silks and Northern Lights silks. Beardie Designs don’t sell complete kits as the firm feels that most shops have fabrics in stock themselves. Moonlight Garden was designed by The Drawn Thread, a talented US designer known for her modern, sophisticated sampler style designs. Derwent Product: Contact: Price: Specification: Student sketchbooks, A3, A4, A5 size Visit www.pencils.co.uk Prices range from £5.50 - £11.99 rrp Derwent has just launched a new range of wire bound hardback sketchbooks which are ideal for students. They feature wide spiral rings so they can accommodate extra pages, an elastic band to keep loose sheets secure and an expanding pocket at the back to store other memorabilia. All the sketchbooks contain 165gsm acid free textured paper which is perfect for drawings and notations but also strong enough to allow photographs and other items to be stuck into the sketchbook. Retailer Benefits: The new student sketchbooks are available in a range of sizes from A5 to A3 in either portrait or landscape formats plus a 12” (30cm) square version. They are bound in practical, hardwearing, black vinyl. Other Information: Bothy Threads Product: Contact: Price: Specification: Retailer Benefits: Other Information: 14 craftfocus A Dictionary of Tea and A Dictionary of Bras Visit www.bothythreads.com £24.99 rrp Taken from pictures by Helen Smith, the designs measure 26cm x 28cm and require full cross stitch, back stitch and a few French knots. These fun, contemporary designs are sure to have broad appeal and would make a great gift or self purchase. Instructions, stitch diagrams, needle and pre-sorted stranded cottons are included in each kit. news&events Trimcraft Product: Contact: Price: Specification: Retailer Benefits: Other Information: Smirk range Visit www.trimcraft.co.uk Varies according to product purchased Smirk paper craft products are brand new for 2009, and items in this range include foiled and glittered paper packs, clear stamps, rub-ons, fibres, buttons, glitter markers and tags in two unique collections. Smirk characters are a combination of sassy and sweet, which makes for a magical and eclectic set of personalities with universal appeal. These cute craft designs are sure to be a hit with all ages. Avanquest Product: Contact: Price: Specification: Retailer Benefits: Other Information: Scrapbook Factory Deluxe 4.0 for the PC Call +44 (0)1480 496 666 or visit www.avanquest.co.uk/shop for details £29.35 rrp The software allows treasured memories and keepsakes to be collected together in an attractive digital scrapbook for enjoying and sharing at the click of a button The software contains over 6,000 templates and 60,000 graphics, thereby offering the consumer excellent value for money. The software includes a digital photo editor for adding effects and removing red-eye to enhance the final look of the project. Users can also add music to their scrapbooks, burn the whole project to a CD, and invite friends and family to view their creation on TV as a slideshow. Milliner Warehouse Ltd Product: Contact: Price: Specification: Retailer Benefits: Other Information: Fascinator kits Visit www.mwandmore.com or call +44 (0)20 7730 4918 From £7.50 per kit depending on quantity The ever popular fascinator kits from Milliner Warehouse Ltd have recently been repackaged, now with instructions in four different languages English, French, Spanish and German. With renewed interest in wedding crafts, these stylish kits are sure to sell well leading up to the key summer wedding season. There are currently nine kits in the range, with varying designs and colours. Stylecraft Product: Contact: Price: Specification: ‘Bubble’ range Visit www.stylecraftyarns.co.uk From £2.59 srp per ball Stylecraft ‘Bubble’ is a new and unique textured fashion yarn. Its construction is made from a series of intermittent bubbles in different sizes and spacing. Retailer Benefits: A palette of eight shades has been created in clean pastel tones to enhance the fresh and light feel of the yarn. Other Information: Made from 100% Nylon and available in 50gm balls, ‘Bubble’ knits on big 8mm pins and 12mm for some designs. The emphasis has been placed on quick, easy knits for ladies’ and girls’ wear. craftfocus 15 brand spanking new Club Green Product: Contact: Price: Specification: Retailer Benefits: Other Information: Glitz themed products +44 (0)1483 281 313 Varies according to product purchased New items in the Glitz range include diamanté ribbon buckles in two sizes, and a selection of brooches. These are proving to be hugely popular where cake decorators are concerned. All of the new lines, including ribbons, self-adhesives, pouches, organzas and boxes can be found in their brand new 144 page catalogue. Find out about the other new lines for 2009 by visiting the comprehensive website at www.clubgreen.com Silverdale Designs Product: Oriental Bell Pull design Contact: Price: Specification: Call +44 (0)1942 747 703 or visit www.silverdale-designs.com £20 rrp Measuring 7” x 19” (18cm x 48cm), the Oriental Bell Pull design is stitched on white 14ct Aida using DMC threads. Silverdale Designs can turn orders around very quickly, usually within a week. There is no charge for p&p. This flexible design could also be used with a coordinating fabric to make an attractive cushion. Retailer Benefits: Other Information: Emma Ball Product: Contact: New additions to the inky scribbles range Call +44 (0)115 920 3068 Price: Specification: Varies according to product purchased Emma Ball Ltd will be launching more additions to her successful inky scribbles range this spring, as well as new gift wrap, a range of Coastal kitchen fabric goods, Southern Ireland in a box and a children’s book- Albert and the Slipper Limpets, a story written by Jacqui Kilpatrick about a seagull who likes an adventure! Retailer Benefits: Other Information: This cute gift range has broad appeal. Find out more by sending an email to [email protected] Coats Crafts Product: Contact: Price: Specification: Retailer Benefits: Other Information: 16 craftfocus Anchor Sleeping Labradors design Visit www.coats.com Available on application Following last year's success of Lesley Ann Ivory’s ‘Manuel, D.2, and Avril’, the Anchor design team have developed ‘Sleeping Labradors’, featuring three gorgeous and cute Labrador puppies. This design is stitched on 16# white Aida. With over 60 new designs in a variety of techniques, there are kits and canvases for stitchers of all abilities. Continuing with the dog theme, there are two endearing tapestry starter kits, ‘Border Collie puppy’ and ‘Labrador puppy’. ICHF Stand J42 MEXICAN TRAIN One of the most popular domino games played in the world today! Each player lays out chains of dominoes (called trains) from the centre of the domino, or he may also lay on the group’s common domino chain, called The Mexican Train. The aim of the game is to be the first to finish playing, and keep your train moving all the way to victory! There are many events that block the trains along the way and make the game exciting. Easy to learn and incredibly fun to play! www.tactic.net [email protected] Tel: +44 (0)1483 751267 • Fax: +44 (0)1483 755432 competition WIN! One of three prize bundles, worth a total of around £700, courtesy of Ellison! Industry leading craft company, Ellison Europe, has much to offer the independent craft retailer and high street stockist. Ellison Europe has experienced huge growth in the European market over the last year with new territories taking on the popular Sizzix brand. The successful company has kept up with the great leaps in paper crafts, especially scrapbooking and card making, whilst continuing to grow its portfolio of licensed designers, which is helping to lower the demographic of crafters and get more people involved in craft. Thanks to Ellison’s unique Steel Rule Blade dies from the Bigz, Originals and new XL collections, the company is also seeing a rise in the popularity of embellished home décor projects, whilst other items in the range have enabled crafters to produce professional looking, personalised homeware. In addition, the handy Mover and Shaper dies have revolutionised card making, allowing crafters to create their own card blanks and envelopes with apertures in the shape and position of their choice. A particular highlight for crafters to look forward to this year is the new Big Shot Express Machine, which leaves the familiar crank behind and can create embellishments and cut the longest of dies in as fast as two seconds whilst being completely compatible with Sizzix products. Never before has it been a better time to become a customer of Ellison Europe and join the customers that consider Sizzix to be the greatest die cutting system on the market today. To find out more telephone +44 (0)871 222 2277 or visit the website www.sizzix.co.uk. THE PRIZE Three lucky winners will each receive one of the following bundles of Ellison goodies: Bundle 1 • Large Rolling Tote (grey with black trim) • Big Shot Machine (only in new black design) • Bigz Alphabet Set 7 Dies – Serif Essentials by E.L. Smith • Movers & Shapers Die – Kit #1 Card, horizontal A2 by E.L. Smith • XL Cutting Pad • Movers & Shapers Die – Flower by Stu Kilgour 2 Bundle 2 • Big Shot Machine (only in new black design) • Doctors Bag (black, white and pink plaid) • Movers & Shapers Die – Kit #3 Card, horizontal note by E.L. Smith • XL Cutting Pad • Sizzlits Alphabet Set 35 Dies – Lipstick Love Letter by Stu Kilgour 3 To enter the competition, simply visit www.craftfocus.com, fill in your details and answer the following question: “What is the name of the new Big Shot Machine?” The deadline for entries is 27th March 2009. C Terms and Conditions 1. Competitions are not open to employees (or their immediate families) of Kline Davis Ltd. 2. The competition closing date is subject to change without prior notice. 3. The winner will be notified in writing. 4. The editor’s decision is final and no correspondence will be entered into. 5. The prize is not transferable and has no monetary value. 6. If an advertised prize is not available, we reserve the right to offer an alternative prize of equal or greater value. 7. No purchase necessary to enter and there is no charge to enter via the website at www.craftfocus.com. 1 Bundle 3 • Sidekick Tote #2 • Sidekick Machine (only in new pink design) • Sizzlits Die Set 4 PK – Fairy Tales Set by Debi Potter • Sizzlits Alphabet Set 35 Dies – Cherish by Stu Kilgour (small) • Sizzlits Decorative Strip Die – Flowers & Hearts by Dena Designs craftfocus 19 marketing know-how Roma Bhowmick reveals some smart ways to keep your business strong in the current economic climate When market conditions get tough, smart firms take a long, hard look at their business, focus on what they are best at doing and turn adversity into opportunity. So says SME support specialist Roma Bhowmick, who explains that a bit of ‘navel gazing’ now could be just what the doctor ordered to help you avoid the recession blues and be fit and healthy when the post-recession party begins. “Any change in market conditions is as much an opportunity as it is a threat,” says Business Link Adviser Roma Bhowmick. “And those businesses that can successfully identify and exploit opportunities will come out of the recession as much stronger and more capable organisations.” Roma, like her fellow Business Link Advisers at Business Link in the East of England, has been devoting much of her time recently to giving her clients comprehensive ‘health checks’ to make sure they are in a position to survive, and even thrive, through the recession. With the economic downturn impacting on small to medium size enterprises (SMEs), Roma and her colleagues are keen to use the full armoury of Business Link services to help businesses cope with difficult trading conditions. “One key feature of this recession is that many younger companies have no experience of trading through an economic downturn,” continues Roma, “and our challenge is to demonstrate to them that it is possible to turn tough trading conditions to their advantage, by going back to basics and applying best business practice.” 20 craftfocus “Any change in market conditions is as much an opportunity as it is a threat.” Don’t downsize your marketing – direct it to what sells When firms are looking at reducing their costs, marketing spend is often one of the first casualties. But, as Roma points out, smart businesses invest more in marketing during a downturn: “If your competitors are cutting down on their marketing and sales, you have an ideal opportunity to win over their customers and grow your market share. This is especially important when you are competing for a smaller pot of money. “The key is to market smarter – take a close look at all your marketing opportunities and only pick the very best. Ask yourself: ‘What is the most appropriate marketing that will sell more of my most popular and profitable products or services?’” And as the cost of retaining existing customers is considerably lower than recruiting new ones, making sure your customer service is maintained, plus implementing customer retention initiatives, such as discounts, loyalty schemes and regular communications, will help keep costs down and sales up. Providing efficient service, fast delivery and – for very special customers who have an iron-clad credit rating – flexible payment terms should be considered a given. “Talking regularly to your customers and always asking ‘Is there anything else we can be doing for you at the moment?’ often results in you spotting a customer service issue before it becomes a crisis,” continues Roma. “If they’ve been talking to your competitors you may find out what’s been offered and proactively match the deal. But don’t be tempted to slash prices automatically; things like your superior customer service, reliability and flexible payment terms might be more important to customers than a discount.” But, cautions Roma, beware of a customer backlash if your service has not always been up to scratch: “If you’ve had issues with customers in the past and you’re suddenly all over them like a rash, they may take offence and take your sudden interest the wrong way by asking, quite reasonably, ‘Why wasn’t I treated this way before?’.” The lesson is to know your customers well and apply careful judgement on a case-by-case basis. Focus on core skills It is hugely tempting to reduce staff training to the absolute minimum, viewing it as a ‘non-essential’ cost when looking to reduce overheads. Like marketing, the opposite should be the case as it is highly motivated and productive employees that will get small businesses through the recession. Roma’s advice is to conduct a skills audit and really understand what your employees can do: “Your staff will be really nervous right now; they are no fools and understand that business link the economic troubles might mean job cuts. They may instinctively be looking for other opportunities to work for organisations that they perceive to be more resilient to a recession. And the chances are, of course, that the best people you want to keep will be the first to find work elsewhere.” So, Roma explains, the best way to send a strong message of confidence to staff is to continue investing in training. Employees will feel more valued and motivated and are likely to be more productive, resulting in a potential fast return on any positive investment you make in training. “The key is to market smarter – look at all your marketing opportunities and only pick the very best. Ask yourself: ‘What is the most appropriate marketing that will sell more of my most popular and profitable products or services?’” There is also a huge amount of assistance available from government agency, Train to Gain, to help small businesses identify their training needs. And there is cash available, usually through matched funding or various fully funded programmes, to help with training costs. “Business Link Advisers are able to refer businesses to their local Train to Gain skills consultant,” explains Roma. “They will complete a skills audit, recommend what training is needed and signpost sources of grant funding to help with training costs.” Choose redeployment not redundancy Whilst job losses are possibly inevitable as the effects of the recession are felt by more businesses, small businesses should consider redundancy as a case of last resort. The effects of redundancy on remaining staff can be devastating and replacements for good people may be difficult to find when the market does finally improve. The alternative, says Roma, is retraining and redeployment: “With the amount of support available from Business Link and Train to Gain, companies are able to explore these options much faster and with less risk to themselves, rather than succumbing to the knee-jerk reaction of redundancy.” Small firms can often survive a deep recession where larger corporations fail, because of their flexibility and ability to react quickly to changing market conditions. “You don’t need a crystal ball to see that we are in for a tough year or so, and things will get worse before they get better,” concludes Roma, “But, with a little help from Business Link, small firms can use the downturn to their advantage and emerge much stronger and more competitive to take on the markets when they pick up.” FREE check-up to assess the health of your business – online or in person Are you concerned about your ability to trade through this recession? Business Link has developed an interactive online Health Check that can identify those areas of your business that require your attention. To take your company through the simple steps that might mean the difference between merely surviving and actually thriving through the recession, visit the informative website www.businesslink.gov.uk/healthcheck The Health Check will cover issues of key importance to your business including: Finance and banking Sales and sales projections Customers and money owed Business administration Your staff Your position in the business. C Further Information You can work through the Health Check online, or contact your local Business Link and arrange for an experienced Business Adviser to visit your company and conduct a Health Check in person, just call +44 (0)8457 17 16 15 or visit www. businesslink.gov.uk/healthcheck. craftfocus 21 WEB OF WOOL Specialists in ‘self patterning’ yarns Distributor for Schoeller & Stahl yarns including the Socka Fortissima sock yarns and many more. Exciting coloured yarns in Wool, Cotton and Bamboo blends including some with added yarn conditioners We have a large range of patterns and kits to tempt your customers along with accessories like the Rollie StitchKeepers. WEB OF WOOL (WHOLESALE) 53 Regent Grove, Holly Walk, Leamington Spa, Warwickshire CV32 4PA 01926 311614 [email protected] www.webofwool.co.uk memory crafts making a memory We take a look at some of the best new crafting products to commemorate the birth of a baby THE STITCHING SHED www.thestitchingshed.co.uk The Stitching Shed supplies cross stitch and needlepoint kits for all occasions. The ‘It’s a Boy’ and ‘It’s a Girl’ designs are perfect for celebrating the birth of a baby, and come in a special kit with everything required to make the pretty cushion. Priced at £13.50rrp, the 6” x 6” (15cm x 15cm) colour printed canvas also comes with needle, pre-sorted threads, buttons, pre-cut felt, black and white charted design, and full making up instructions. BUZZCRAFT www.buzzcraft.co.uk Cardmakers everywhere will be spoilt for choice with the wide range of themed papers and cards from Buzzcraft. Their baby boy and baby girl ranges feature cute motifs, pretty patterned backgrounds and messages of congratulations – everything your customer needs to create a personal greetings card. COLOUR MY WORLD www.colourmyworld.co.uk The Baby Template shown comes from a new company that burst onto the craft scene in 2007 with cutting edge template designs that are as practical as they are pretty. There are 30 unique templates to choose from in this, the More Than Words range, and all designs are available in three different sizes. All Colour my World products are made in England. FISKARS www.fiskars.com There are eight new Mini Stamp designs available in the popular Fiskars clear acrylic sheet format, with fresh designs such as Baby, Love, Birthday, Spring, Scrapbook, Girly plus Upper & Lower Case alphabets. These are for use with the Fiskars Easy Stamp Press. Easily cleaned with warm water or stamp cleaner, these new Mini Sheets of Stamps retail for just £8.49. DMC www.dmccreative.co.uk Often people struggle to find that perfect baby gift; something to celebrate the arrival of a new member of the family and something that can be personalised by adding a name and date. DMC offers a wide range of counted cross stitch kits including Disney and Hello Kitty designs. Charts and ready to stitch items such as bibs, bottle warmers, afghans, bath wraps, record books and baby rattles are also available. These charming stitching keepsakes will be cherished and adored for many years. C craftfocus 23 hop to it Put a spring in your customers’ steps with these fun, Easter-themed crafting products Look carefully in any high street card shop and you may be surprised to find that birthdays, weddings and Valentine’s Day aren’t the only occasions now celebrated. From Chinese New Year, to ‘congratulations on your divorce’, if there’s something to be celebrated, a card says it all. And if people are buying the cards on the high street, chances are there’s a crafting niche to be filled! This is certainly true of Easter; once consumers might have struggled to find a professionally printed card for the occasion, but now there are hundreds of decorative designs on sale on the high street. Despite this increase, Easter is still very much a crafting occasion. We take a quick look at some of the newest lines… Design Objectives www.docrafts.co.uk Design Objectives has plenty of new Easter-themed lines to tempt crafters in 2009. From the adorable Forever Friends Easter Surprise Decoupage Pack, to an Easter Seclection sticker pack with more traditional Easter messages, there really is something for everyone. Woodware www.woodware.co.uk The new Easter-themed ClearMagic stamps from Woodware have broad appeal. Because the stamps and the acrylic blocks used to mount the stamps are clear, it’s easy to position the stamps perfectly on cards or scrapbook pages. The acrylic blocks, presently available in five sizes, have been designed for maximum control with shaped sides for a comfortable grip and are a similar weight to the Woodware wood mounted stamps, making the change to ClearMagic stamps easy. Crafter’s Companion www.crafterscompanion.co.uk The original Cute Companions range of stamp plates, designed by stamping expert Jayne Nestorenko, are perfect for Easter cards. The versatility of the stamps means that your customers can enjoy making a wide variety of cards and crafting creations, simply and with ease. Craftime www.craftime.com Craftime’s newest, limited edition, range features lemon, spring green, pastel blue, and baby pink embellishments. From bunnies and chicks to Easter baskets and flowers, the pretty range is versatile enough to be used not just for Easter cards but also for any springtime themed cards. Also available is a selection of glittered foam stickers, perfect for children or the young at heart to decorate Easter bonnets and baskets. The foam stickers are covered with sparkly glitter that is non transferable. Mouseloft www.mouseloft.co.uk Mouseloft specialises in cute counted cross stitch kits at pocket money prices. The latest kits are just perfect for Easter crafting, with key designs featuring adorable chicks or bunnies in baskets. Priced at just £2.29 rrp, each kit contains a mounting card and envelope, and would make a great impulse buy. Place by the till to maximise sales! 24 craftfocus Buttonbag’s beautiful spring range is available now • sewing kits • craft kits • jewellery kits for more information and our new catalogue contact us at [email protected] 0208 525 1640 07812 035 161 www.buttonbag.co.uk behind the scenes We speak to David Bennett, Show Director for Craft, Hobby + Stitch International, to find out exactly what the show has in store for buyers this year… What is new and exciting for the show in 2009? Every year we have new and exciting features, displays, workshops, seminars and exhibitors at Craft, Hobby & Stitch International. Exhibitors will showcase hundreds of the latest, cutting edge designs, products and ideas and buyers will discover what trends and predictions experts expect for the year 2009. We will also have the BrightSparks Pavilion again this year with brand new businesses and designs and the New Product Showcase with everything new displayed here and easily labelled with the stand number. The Needlecraft Village is a great feature with new designs from many of the leading suppliers, plus demonstrations, technique sessions and much more. 1 What incentives have you put in place to tempt buyers to the show this year? Buyers visiting Craft, Hobby + Stitch International this year will get exclusive exhibitor offers at the show, including discounts on show orders, free gifts and prize draws. This has been mailed to over 20,000 buyers from around the world. Offers will include free patterns from King Cole, 10% discount on all Imagepac products, free prize draws from David & Charles and much more. 2 Why do you think the BrightSparks Pavilion was such a success with buyers when it was introduced last year? The BrightSparks Pavilion was a huge success 3 26 craftfocus last year as exhibitors are in a dedicated area for small, young companies where buyers find new and exclusive products, designs and companies within the craft industry. Exhibitors receive: • An opportunity to exhibit on a low budget • Dedicated editorial feature on their company in the Show Guide • Brightly coloured stand fascia to stand out from the crowd • Access to our dedicated press relations team free of charge • Free web entry • Dedicated display space on the New Product Showcase What can buyers expect from the BrightSparks Pavilion 2009? Many new businesses and designers have already signed up to exhibit in the BrightSparks Pavilion with a new and exclusive, wide range of products including mosaic kits for children 4 from the Mosaic Mad Romans, and a new range of jewellery kits and Paverpol Canvas from the Crazy Wire Company. The Little Experience will offer their award-winning children’s craft kits and launch five new stitching and knitting kits at the show, while Stitchtastic will showcase their new range of cross-stitch designs including the brand new Petz series. Brand new company, Oak House Studio from East Yorkshire, launched in April 2008. They will offer a range of clear stamps for card makers and scrapbookers. What can buyers expect from the workshops and seminar programme this year? We’re offering buyers and exhibitors the chance to ‘try before they buy’ at Craft Hobby + Stitch International with a series of workshops beginning on Saturday 14th February, giving retailers a chance to take part the day before the show opens. 5 ICHF the UK’s most prestigious exhibition venue, the internationally recognised Birmingham NEC. It’s situated right in the centre of the UK and is easily accessible by road, rail and air, encouraging both exhibitors and buyers from all over the UK and the world. The NEC is the hub of the exhibition industry and the show has been extremely successful there for over 20 years, so there is no reason to consider a change of venue. How much impact has the recession had on the show? What steps have you taken, if any, to minimise the impact? The craft industry has remained buoyant despite the recent economic downturn. We have actually heard and seen reports over the last few months, revealing that sales of sewing machines and craft equipment have increased and an upsurge of people are customising or mending old clothes and creating their own crafts. John Lewis have sold 18% more sewing machines while Argos has seen a 50% rise and Tesco has also had a significant increase. John Lewis has also sold 40% more buttons than a year ago. Many journalists have been encouraging readers to make their own Christmas presents this year as well, to save money and add a personal touch to a gift. This has in turn promoted many different crafts including knitting, card-making, sewing and scrapbooking and has really revived the whole craft industry. Craft, Hobby + Stitch International is continually evolving, providing visitors and exhibitors with much added value, making their visit to the show more valuable and worthwhile. First time and existing exhibitors will showcase a vast range of new and exciting, cutting edge products alongside new features, special discounted show offers from exhibitors and the extensive, creative workshop and seminar programme. 9 There is a new and exciting schedule of workshops this year including Butterfly Bonanza with Rob Walker from Crafty Horizons, highlighting the beauty of acrylic butterflies for card-making and scrapbooking. Katrina Barton from Krasnaya Nesting Dolls will show how you can make your own three-piece nesting animals with Painta Pets kits. You can also explore Melt Art Jewellery Making with Suze Weinburg, from Personal Impressions, developing new, quick and easy ways to create beautiful pieces of jewellery. We’re also running a series of free business seminars for the second year running, offering relevant and current, expert advice on marketing, pr, sales and customer service. Wendy Gardiner will encourage you to bite back at the credit crunch as many people turn to sewing and crafting in the economic downturn, while Julia Hopson from Cornish Organic Wool will reveal the truth about Textile Production. Geoffrey Fairfield from Fairfield Displays will give advice about using displays to help maximise sales. How many new exhibitors will you be welcoming to Craft, Hobby + Stitch International 2009? Which ones do you think will be a particular draw for buyers? We are delighted that there are over 30 new exhibitors at the show in 2009. All of the exhibitors will be a draw for buyers as together they present a wide range of new, different products from all sectors of the craft industry including textiles, papercraft, 6 hobbycraft and art. Experts from all over the UK and the world will offer advice and guidance as well as tips and ideas, plus global trends for the upcoming year. We have many well-established exhibitors who visit the show every year and organise meetings with their customers, network and develop new contacts and business relationships. What do you enjoy most about your role as Show Director? There are constant changes to the show with new exhibitors, features, and workshops to be considered. Dealing with the venue, exhibitors, contractors and visitors means there is great variety of work. The job is therefore always interesting and stimulating. 7 Have you ever considered moving the show to a London venue? If not, why? Craft Hobby + Stitch International is held at 8 How do you see ICHF evolving over the next few years? ICHF has been at the forefront of the industry for over 30 years and has always moved forward and changed in order to remain at the front. We are always looking at new shows or adapting existing ones in order to keep pace with any changes in the industry. C 10 craftfocus 27 ICHF stand to attention Now in its 34th year, Craft, Hobby + Stitch International has plenty to tempt UK and international craft buyers. Read on to find out more… Taking place at the NEC, Birmingham, from 15th-17th February, Craft, Hobby + Stitch International attracts craft retailers from across the country, and abroad, all keen to stock up on the season’s latest product lines. What’s more, with so many demonstrations and workshops on offer, it provides retailers with the perfect opportunity to brush up on new crafting techniques that can be passed onto the end user. The theme for the show this year is Reclaim, Reuse and Recycle as, according to the show organiser, retailers and manufacturers should be encouraging their customers to sew, mend, stitch, and generally become more creative. It’s an initiative that couldn’t be more timely; in the current economic climate, this is the perfect way to encourage new crafters. First look One of the first ports of call for all retailers In Brief Show: Craft, Hobby + Stitch International Date: 15th-17th February 2009 Location: NEC, Birmingham Exhibitors: Around 300 stands Visitors: 7,969 buyers attended last year’s event Opening hours: Sunday and Monday 9am-6pm, Tuesday 9am-4.30pm Web: www.ichf.co.uk/chsi should be the BrightSparks Pavilion, where new businesses and designers will be showcasing their products for the first time. This is the perfect place to snap up exclusive lines not yet in the public domain. Exhibitors at the BrightSparks Pavilion this year include Stitchtastic Sheffield, which specialises in unique cross-stitch kits featuring a wide range of caricature designs, and The Little Experience, which will introduce its award-winning craft kits for children. These have already been widely acclaimed in the gift industry. A stitch in time A strong focus of the show will be needlework, with competitions, exciting displays, demonstrations and features all focusing on the latest designs and initiatives to inspire people to return to this traditional craft. From cross-stitch to tapestry, embroidery to knitting, there’s something for every ability. craftfocus 29 stand to attention Workshops and seminars Aside from stocking up on the newest craft lines, retailers should make a beeline for the exciting workshop programme, which will be presented by key exhibitors, designers and distributors and will provide buyers with the necessary knowledge to sell many new products. As last year, the workshops will start on the Saturday (14th February), the day before the show opens. David Bennett, Managing Director of ICHF Ltd (the show organisers) said:“Every year we look at ways to develop Craft, Hobby + Stitch to ensure it continues to be the leading event for the industry, delivering exactly the right environment for buyers and exhibitors to do business. Our workshop programme will be as strong and varied as ever and we have a new and extended seminar programme planned.” Travel arrangements Craft, Hobby + Stitch International is held at the UK’s most prestigious exhibition venue, the internationally recognised NEC Exhibition Centre, Birmingham, which is situated in the centre of the UK and easily accessed by all. Direct flights and connections from most major European and International cities fly into Birmingham International Airport, which is adjacent to the exhibition centre. A unique ‘Skyrail’ monorail links the exhibition centre to the airport providing a stress free transit from plane to exhibition. Access by rail and car are both just as easy as the NEC is at the heart of the UK motorway network providing excellent road and rail connections to all parts of the country. For more information about the NEC visit www.necgroup.co.uk C Further information To find out more, simply visit the website at www.ichf.co.uk/chsi, or telephone +44 (0)1425 272 711. 30 craftfocus Visit us at: STAND: L15 T: 0161 480 8734 E: [email protected] ICHF Beadalo n craft, hobby + stitch Read on for further details about the brand new products due to be launched at the NEC this February… Product Previews Beads Unlimited Stand D24 Tel: +44 (0)1273 740 777 Web: www.beadsunlimited.co.uk Beads Unlimited is a much loved institution, supplying the beautiful people of Brighton and beyond with beads, charms, findings and threads since 1986. Stalwarts of the craft and bead fair circuit, this is their 12th year at Craft, Hobby + Stitch International. They have built up a loyal following with their combination of easy going friendliness, down to earth efficiency and old fashioned no nonsense service. Following the runaway success of their glass feature beads in 2008 they will be unveiling a range of very reasonably priced pandora (aka troll) beads. Also up for grabs is an expanded size and colour range of organza gift bags. Their last shipment flew out as soon as they docked so snap up the collection while you can. Beadalon Stand C28 Tel: 1-866-4423-2325 Web: www.beadalon.com For over 30 years, Beadalon has been the manufacturer of premium bead stringing wires in the USA. The firm has introduced exciting new wire products such as the industry’s fist silver plated and 24K gold plated wires, along with sophisticated metallic and satin coloured wires. In addition, Beadalon offers a full range of beading supplies, including stringing accessories, beads, books, cords, CD/DVDs, findings, organisers, tools and more. “Our goal is to create – not imitate - and bring truly new and innovative products for beadings, such as our Scrimp™ Findings and Bead Bumpers™,” says Yvette Rodriguez, Marketing Coordinator. Buyers will also be given a 10% discount off their order when placed at this stand. Burfitt Tools Stand BS01 Tel: 61 +407 338 990 Web: www.burfitt.com.au A Western Australian medical instrument designer has revolutionised the craft and hobby world with an unique range of specialist tools and instruments. Managing Director of Burfitt Medical, Mr Murray Burfitt, recognised the benefits of an old sheep shearing tool, when expanding his range of hobby and craft tools. The new cutting tool is a very effective thread cutter. It has straight or curved blades that are 110mm (4 ¼”) in length. The one finger grip makes it user friendly, and because your entire hand works the cutter, there is less chance of fatigue in your forearm muscles. To find out more about the wide range of craft tools available from Burfitt Tools, simply visit the stand. Classic Embroidery Stand A10 Tel: +44 (0)1529 461 056 Web: www.classicemb.co.uk Classic Embroidery will be showing two new ranges, and their existing ones, at Craft, Hobby + Stitch this February. First, Classic Embroidery has bought the designs and name of Barbara Thompson Designs and will now produce and market Barbara’s distinctive cross-stitch kits. Barbara will continue to design which is important for the future of the brand. The second agreement is with X-Calibre Designs, the very well know producers of a fabulous series of blackwork designs. Classic Embroidery will now manufacture and distribute the range and, again, an important feature of the arrangement is the continuing involvement of Carol Leather in the production of new work. craftfocus 33 craft, hobby + stitch Product Previews Hobby Habit Stand O64 Tel: +44 (0)1780 489 489 Web: www.hobbyhabit.co.uk Hobby Habit will be showing new lines from Nancy Watt, embracing the hot trend for 2009 with its Victorian and Edwardian ranges. The craft firm will also be releasing a new 1950s retro range from Tim Wright. Finally, cats, dogs, porcelina and mice are also ‘on the cards’, along with a new, exclusive range of licensed products for 2009. Crafty Horizons Stand H11 Tel: +44 (0)1752 407 178 Web: www.craftyhorizons.co.uk At Craft, Hobby + Stitch 2009, Crafty Horizons will be showing its full product range, with particular focus on the new range of Acrylic Gems, including some fabulous dolphins, hearts and stars, and the everpopular silk stocking butterflies and dragonflies. Crafty Horizons will also be running workshops based on using the range of silk stocking and acrylic butterflies and dragonflies during the show. The craft firm is also hoping to be able to offer an early preview of the fantastic new embellishment kits it intends to launch in the spring, including beautiful paper flower kits and versatile ribbon and bow sets. 34 craftfocus Helix Stand D56 Tel: +44 (0)1384 424 441 Web: www.helix.co.uk Helix will be showcasing a number of new products at Craft, Hobby + Stitch International. The new circle cutter cuts perfect, accurate circles every time, up to 6” in diameter. The device fits into the Craft Room workstation lid and prevents the card or paper from moving during use. Helix is also adding to the embossing boards, this time with boards themed for men’s sports, script greetings and children’s birthday, which comes complete with birthday greetings as well as birthday badges. Ellison Europe Stand G36 Tel: +44 (0)871 222 2277 Web: www.sizzix.co.uk Fresh for 2009, Ellison Europe is launching some amazing new products in the Sizzix range, including 3D dies from a brand new designer and the much awaited powered Big Shot Express. Another new technology that will be available in 2009 is the all new Sizzix embossing folders. The new embossing folder creates an amazing result due to the positive of the design being on one side of the folder and the negative being on the other. When the folder is closed the material is forced to adopt the shape of the design and is moulded to the exact shape giving a really deep and clear emboss. With a great range of new designs in three different sizes, they’re sure to be a hit with consumers. BEARDIE DESIGNS Beardie Designs is the distributor for The Drawn Thread, The Gift of Stitching, Dinky Dyes and many more. Look at our website: www.beardiedesigns.nl Beardie Designs Max Euwestraat 30 6833 LH ARNHEM The Netherlands Tel.: 00 31 26 321 17 24 Fax: 00 31 26 321 18 58 Email: info@ beardiedesigns.nl Mention this advert and you have shipping free on your first order. ICHF craft, hobby + stitch Product Previews Scientific Wire Company Stand D72 Tel: +44 (0)20 8505 0002 Web: www.wires.co.uk Scientific Wire Company has specialised in the craft wire sector for many years and currently produces craft wires in more than 27 colours. The firm enamels, knits and textile covers wire, strands and processes all types of wire. Furthermore, it has supplied schools, colleges and universities for 48 years. To find out more, visit stand D72. Paper Cellar Stand E22 Tel: +44 (0)871 871 3711 Web: www.papercellar.com Paper Cellar will launch its brand new Classic Mr Men & Little Miss Range of craft and embellishment products at the Paperworld Show in Frankfurt, Germany in January 2009 and then again at Craft, Hobby + Stitch 2009 in Birmingham, with products being on sale in stores from February 2009. The Paper Cellar Mr Men range is based on the classic Roger Hargreaves Mr Men & Little Miss Books which have been around since the 1970s and now sell over eight million copies annually a year. The Paper Cellar Range of Mr Men Craft Products will include card kits, bubble stickers, decoupage sheets, wall décor and glitter stickers plus more based on some of the most popular characters to date. Jones & Co (Nottingham) Ltd Stand F20 Tel: +44 (0)115 978 1263 Web: www.jonesnottm.co.uk In 2009, Jones & Co will be celebrating its centenary year with a plethora of new brands including 7gypsies, Black Market Paper Society, Sugartree, Amate Studios and Lisa Pavelka. Lisa will be demonstrating how to use various products from her signature range and will be carrying out fun and educational workshops on each of the three days of the show. Apart from these new signings, Jones & Co will be showcasing new and ever-popular products such as Stretch Magic from Pepperell, Clear the Closet from O’Scrap, Fine Weave from Magic Mesh, Acrylic Stamping Blocks from Applepie Memories and more. Whatever the field of craft, Jones & Co have something special to offer. Simplicity Limited Stand M14 Tel: +44 (0)161 480 8734 Web: www.simplicity.com Simplicity Limited is well known for its extensive range of paper patterns. Keen to help retailers capitalise on the current trends of customising, restyling and recycling Simplicity are launching a new selection of trims and appliqués at Craft, Hobby + Stitch International. These include a selection of ‘By the Metre’ trims and individually packaged appliqués; including Disney licensed characters all from Wrights, a leading supplier in the USA. “We’ve a wide ‘By the Metre’ range, encompassing over 300 different fashion trim lines,” said Sue Haft, Simplicity Managing Director. “We are delighted to offer these on short delivery lead times too so that they can be on our customers’ shelves very quickly, enabling them to respond to trends as they hit the high street.” craftfocus 37 craft, hobby + stitch Product Previews Madeira Garne Stand G35 Tel: +49 (0)761 51048 25 Web: www.madeira.de New from Madeira Garne is a range of festive crochet kits, perfect for Christmas 2009. The Snowmen crochet kit comes with three balls of Nora lustre yarn and cotton wool balls, and makes three cute snowmen with scarves and hats. The Ball and angel crochet kit will make marvelous Christmas tree balls and a festive angel. This kit comes with four balls of Nora lustre yarn, one wooden bead and crochet instructions. Mouseloft Stand D05 Tel: +44 (0)1477 533 566 Web: www.mouseloft.co.uk Mouseloft is launching an exciting new range of counted cross stitch kits. The ‘Friendly Planet’ range features 12 designs retailing at just £1.79 each. They make an ideal impulse purchase with four trios each depicting three friendly animals based upon a theme. This colourful collection is cute and easy to stitch with bright designs which will appeal to animal lovers of all ages. Also at this price point, the ‘Stitchlets’ range appeals to young and old with eight new additions, making over 60 designs in total. The ‘Tiddlers’ 99p range is also enhanced by four new designs. 38 craftfocus The Stitching Shed Stand A08 Tel: +44 (0)845 157 6045 Web: www.thestitchingshed.co.uk Once again The Stitching Shed designers have drawn on their keen sense of fun and colour to produce a stunning new range for 2009. The demand for the firm’s children’s needlepoint kits has risen hugely over the past 12 months, adding weight to the forecast that craft is re-emerging as a popular pastime with this age group. Along with five new designs in the children’s needlepoint range, The Stitching Shed has also introduced a collection of children’s cross stitch kits. These, along with the new releases from the adult range, will be on show at Craft, Hobby + Stitch. Woodware Stand G50 Tel: +44 (0)1756 700 024 Web: www.woodware.co.uk Woodware will be showing the new ranges of rubber stamps from Stampendous, Magenta and its own range. Furthermore, there will be new releases to the designer range of Peel Offs, along with additions to the existing ranges of punches, embellishments, tools of the trade and more. There will be up to four demonstrations going on all the time and a ‘Make & Take’ table using some of the new products. Finally, there will be a representative from Hubinont/Artemio to answer any questions about their range of products. St an IC d HF J3 2J3 4 ICHF craft, hobby + stitch Product Previews Viridian Stand H50 Tel: +44 (0)117 300 5244 Web: www.viridianyarn.com Viridian Trading Ltd. will be showcasing its new Trekking and Opal yarn ranges, together with the Clover range of needles, crocket hooks, etc. The firm is also the UK wholesaler for the “Knit Pick” needles manufactured by “Indutsch of India” and these will also be on display. “If you sell yarn and knitting accessories and intend to attend the exhibition, do come and see us”, said David Husbands of Viridian. “We are sure you will find something of interest for your customers on our stand. People will continue to enjoy their hobbies during this current economic down turn – just give them something new and interesting! We will be providing a ‘special offer’ just for the exhibition.” Keepsake Card Craft Company Stand C06 Tel: +44 (0)1215 446 444 Web: www.keepsakecardcraft2004.biz The Glitter Girls will be unveiling an exciting new addition to their brand this spring – Glitter Kidz World. These products teach computer skills, and become hands-on crafting projects that can be shared. Girls and boys are provided with a variety of characters, all who glitter their way through interactive CDs and new matching Keepsake embossing boards. There will also be a fantastic new website, www.glitterkidz.com for products, games and prizes, including the new afterschool club area. Crafter’s Companion Stand H36/37 Tel: +44 (0)1388 663 251 Web: www.crafterscompanion.co.uk Crafter’s Companion will be demonstrating its best-selling scoreboard, the Ultimate Pro, as well as the innovative Rock-a-Blocks that have taken the stamping world by storm. Crafter’s Companion will also be launching a new range tipped be a massive success, as well as further additions to an existing range. Bead Time Stand F65 Tel: +44 (0)1784 252 438 Web: www.beadtime.co.uk Bead Time was formed two years ago, buying and supplying its own retail outlets. On realising the popularity of its products, the firm decided to form a wholesale company supplying components to other retailers and resellers only. Most findings are made in four colour ranges and are packaged for retail in euro hook bags with a description and quantity label, but no branding on the label so retailers can add their own if required. Bead Time carries everything from head pins to crimp covers, chain, stretchy bracelets, charms, bangle sections, bookmarks, metal flowers, watch faces, diamante roundels and memory wire. It also wholesales some other products including acrylic lucite flowers and leaves. craftfocus 41 craft, hobby + stitch Product Previews Marabu Stand D19 Tel: +44 (0)1908 378 899 Web: www.marabu-creative.com Marabu will be offering the retailer a new support package with a free DVD player with 20 craft projects using Marabu on this DVD. Each is around eight to 10 minutes long and this will be provided free of charge against a stock order. In this way, the end user can see first hand how to use and undertake certain crafts. The retailer can have this playing in store and select different projects as they wish - this will help the sales process and get the tills ringing again. The DVD can also be used to run craft workshops where customers learn and undertake projects with the help of the DVD. EFCO Stand F72 Tel: +44 (0)1737 245 450 Web: www.sinotex.co.uk/efco Efco is launching Photo Pearls, a fascinating and fun experience that turns photographic images into pictures made up from tiny colourful beads. Photo Pearls uses unique user-friendly software that scans digital images and converts them into a numbered beading guide. The beads come in a range of 30 gorgeous colours to create tones and shading. The numbered guide is placed beneath a special transparent template that acts as a receptacle for the beads. Once the picture is complete, it is removed with a special double-sided adhesive foil and is ready to be positioned as required. The beginner’s kit retails at £52.99, plus a wide selection of accessories are available to extend the kit. Also new is Efco’s jewellery making collection of silver plated lucky charms and beads. Judy Balchin will be expertly demonstrating her unique jewellery skills. 42 craftfocus Katy Sue Designs Stand E04 Tel: +44 (0)1914 274 571 Web: www.flower-soft.com Flower Soft® is about to launch eight scrumptious new additions to the Flower Soft range: delphinium blue, fuchsia, bright orange, bright blue, bright pink, poppy red, violet and baby peach, which joins the recently revamped shades of baby blue and baby pink. These delicious colours are also available in three themed selection boxes enabling customers to buy seven colours in slightly smaller pots (20ml) at one great price of £16.99 rrp. Sign up for the free pre-show workshop and let your creative imagination run a riot of colour! B-C-E Stand H01 Tel: +44 (0)1909 591 808 Web: www.b-craft-e.co.uk B-C-E, the maker of Stencillos templates and Kimsies Whimsies Decoupage papers, is launching several new lines at this year’s show. Initial trials are proving promising for the new Picket Gate template and matching decoupage papers. The template allows the crafter to make a wooden style gate that attaches to the front of any card (A5 or larger) to give the impression of an outdoor scene beyond a gate or fence. As with all B-C-E products, full instructions are included. Designed by Kim Sutton to accompany the template are 15 decoupage papers with outdoor themes suitable for ladies and gents cards. craft, hobby + stitch Product Previews Ribbon Print UK Stand E26 Tel: +44 (0)8700 420 066 Web: www.yourstrulyuk.com Ribbon Print has created a new division, Ribbon & Craft Wholesale, offering beautiful ribbons, exciting craft materials and tools selected to generate repeat sales in 2009. Visit stand E26 at ICHF and you’ll find exclusive Nellie Snellen punches and templates plus unique decoupage characters created by their in-house designer. Craft, Hobby + Stitch will also see the launch of an exciting on-line tutorial series that you can use for craft clubs or in-store demonstrations, and of course come and see the world famous Ribbon Print System and learn how this too can boost your profits. 44 craftfocus ICHF International Textile Supplies Stand L12 Tel: +44 (0)1745 562 120 Web: www.its-sales.co.uk International Textile Supplies (ITS) offers an extensive range of exciting and original fleece and fur fabrics. Latest designs include ‘alphabet’, ‘zig zag’, ‘gingerbread man’ and ‘toy soldier’ print fleece, as well as innovative fabrics such as micro cuddle fleece. ITS will also be offering special stocklot lines including vintage print cottons, print baby cord and printed cotton lawns. These are supplied on a first come first served basis at low prices. craftfocus 45 craft, hobby + stitch Product Previews Michael Powell Stand A09 Tel: +44 (0)2920 496 000 Web: www.michaelpowellart.com Michael Powell continues to expand his range of cross stitch kits and is launching several new designs including the Harbour Town (Tenby), Mini Greek Island 9 and English Village 2. In addition, there is a range of Mini Hill Towns and some additions to the Little Gems Range of mini beaded sampler kits. Michael’s designs are suitable for all levels of expertise from the beginner to the advanced stitcher. Michael will also be showing a brand new range of rubber stamps at Craft, Hobby + Stitch. Michael Powell’s Company, Cross Stitch Art Ltd, has won several awards over the last two years for his unique and quirky designs based on his own artwork, including Designer of the Year and Kit of the Year at the International Craft, Hobby + Stitch Awards. Derwentwater Designs Stand A16 Tel: +44 (0)1768 480 149 Web: n/a New from Derwentwater Designs is the captivating Wildlife series, designed by Rose Swalwell. The inside panel is cross stitch, while the outside border requires a mixture of cross stitch and blackwork. Both kits come with metallic thread and stranded cotton. Priced at £25.60 rrp, each canvas measures 33½cm x 27½cm. The London Bead Co Stand A01 Tel: +44 (0)8702 032 323 Web: www.londonbeadco.co.uk The Applicator Wand is fun for all the family, using hot fix crystallized TM – Swarovski elements. Very easy to use and can embellish mostly anything - cards, shoes, jeans, tops to bridal gowns. It is amazing to see an item you have had for a some time (too good to throw away) change by embellishing it with a few crystals. The Applicator Wand is a heating apparatus. When picking up a crystal the wand heats, melting the special glue coating on back of crystal till you see small bubbles. It is then ready to be placed onto item. 46 craftfocus www.viridianyarn.com Beadmaster.com are a leading supplier of loose beads and jewellery making components to costumiers, jewellers, designers, dressmakers, dancers and many more people. We are dedicated to offer a new and extensive range of beads and components to our loyal and new customers. Tel: 01924 240 947 Email: [email protected] www.beadmaster.com r/o 31 Commercial Road Edmonton, London N18 1TP Tel: 0208 884 0999 Fax: 0208 884 4666 Email: [email protected] Website: www.mcourts-haberdashery.co.uk Wholesale Haberdashery Suppliers To shops, stalls, schools, colleges, carnival bands, dress & curtain makers etc. Please come and visit us at Stitches at Stand L24 See our huge range, including Beads, Trimmings, Lace, Buttons, Ribbon, Sequins, Diamantes, Motifs, Zips, Cords, Thread, Masks, Feathers, Flowers, Haberdashery, and much, much more. ICHF craft, hobby + stitch Product Previews DMC Stand G30 Tel: +44 (0)116 275 4000 Web: www.dmccreative.co.uk DMC Creative will be introducing a new collection of traditional embroidery and cross stitch kits of favourite childhood characters including Disney, Flower Fairies, Helo Kitty, Somebunny to Love, Lickle Ted and much more. With a full and comprehensive range of products, including innovative threads for stitching and crocheting, fabrics, kits and accessories, there’s something for all budgets and abilities. ©Disney Based on the “Winnie the Pooh” works by A.A. Milne and E.H. Shepard Manuscript Pen Co Ltd Stand F40 Tel: +44 (0)1746 861 236 Web: www.calligraphy.co.uk Manuscript Pen Co Ltd, an established manufacturer of calligraphy products and gifts, will be launching its revised range of calligraphy sets in exciting new packaging this year. The popular traditional sets have been updated with a stunning new livery of vibrant reds. The pens themselves, still classic in style, now have new comfortable grip sections and come in handy modern storage tins. An extensive selection of inks is also available in the same striking livery with improved storage cases for cartridges and stylish ink bottles. These exciting new developments follow the successful launch of the Scribe Series last year. This is a series of stylised calligraphy pens featuring specially crafted nibs. Fiskars Stand B10 Tel: +44 (0)1656 655 595 Web: www.fiskars.com Fiskars is celebrating an astonishing 360 years of trading this year and is one of the oldest companies in the world, starting in and taking its name from a tiny village near Helsinki in Finland where manufacturing began in 1649. The new kids scissor range is sure to steal the show with their fun and funky colourways. Also new for this year in the Fiskars Classic range are the Micro-Tip Big Loops Scissor and the Classic General Purpose Left Handed Scissor. craftfocus 51 craft, hobby + stitch Product Previews The Beadsmith (Helby Import Company) Stand D60 Tel: 732 969 5300 (US) Web: www.thebeadsmith.com Two new product lines are being featured this year. The first, Miyuki Delica beads in retail friendly tubes, are conveniently labelled with colour name, item number and UPC barcodes. Each pre-packaged, hangable tube contains around 7.2g of beads. The second new product is Silver Line and Gold Line fine knitted jewellery wire. This uses the strength and elasticity of fine plated wire to create a knit which artists can use to create highly imaginative delicate and supple pieces of jewellery. Art Van Go Stand J08 Tel: +44 (0)1438 814 946 Web: www.artvango.co.uk Art Van Go has been a specialist retailer for the textile arts for the last 20 years and for the last seven years has been successfully distributing the Angelina® range of fusible fibres and film. After a long established relationship with Jacquard Products, Art Van Go now represent the California-based company in the UK. Jacquard Products produce a superb range of dyes, fabric paints and accessories, for textile artists and surface designers of all skill levels, in standard or bulk sizes. The complete range can be seen at www.jacquardproducts.com. As well as handling the incredibly popular PrintOn fabrics from Jacquard Inkjet, Art Van Go also has another US product - ink-jet printable JetFX, a unique soft-handle, heat-transfer paper for all fabrics. JetFX is available in retail packs of five sheets or in bulk for commercial users. Creative Beadcraft Stand H47 Tel: +44 (0)1494 776 678 Web: www.creativebeadcraft.co.uk Creative Beadcraft’s semi-precious range has been expanded to include new stones in a variety of different shapes including crystal, rose quartz, amazonite, carnelian, red jasper and turquoise. Other recent additions include chunky pewter beads, large metallised beads and pendants, big link chain, enamel ceramics and 12mm fire-polished beads. In addition to a huge variety of beads and pendants, including Swarovski crystal beads and pearls, flat backs and hot fix stones, they carry a wide selection of components, accessories, kits and project books. Craft Focus Stand J38 Tel: +44 (0)1376 514 000 Web: www.craftfocus.com Don’t forget to pop by the Craft Focus stand in hall 10 to pick up the latest copy of your favourite craft trade magazine. You can sign up for a free subscription (providing you work within the industry), or simply talk to a member of the team. We look forward to seeing you there. Find out more about Craft Focus magazine by visiting our handy website (www.craftfocus.com), which is packed full of information about your industry. 52 craftfocus craft, hobby + stitch Product Previews Glue Dots International Stand C12 Tel: +44 (0)1274 551 966 Web: www.gluedotseurope.com Throughout Europe, Glue Dots International has consistently delivered reliable, versatile, easy-to-use GLUE DOTS® Adhesive Products to scrapbookers and crafters of all ages. The new DOT N’ Go® adhesive dispenser from Glue Dots International will allow crafters to cruise through creativity because they apply GLUE DOTS® faster, easier and with no mess. Visit the new website www.gluedotseurope.com for further information on the new DOT N’ GO® and all the other GLUE DOTS® products including the Enthusiast Packs in their newly designed packaging, offering 300 adhesives per box so the crafting fun lasts even longer. Marking World Ltd Stand E66, E68 and G07 Tel: +44 (0)1698 574 567 Web: n/a Marking World, the sakura pen distributor, is launching an innovative new consumer club ‘The Gelly Roll Club’ at Craft, Hobby + Stitch 2009. This will reward customers for making a purchase, thereby driving ongoing sales. The firm will also be launching a new children’s colouring range. Empirical Praxis Ltd Stand BS18 Tel: +44 (0)1246 556 988 Web: www.epbeads.com Empirical Praxis Ltd, known as epbeads, is launching a new instructional DVD. The tiara making DVD can be purchased as a stand alone product or as part of a tiara making kit. The kit is sure to appeal to hobbyists, brides and teenagers indulging in the American style school proms which are becoming increasingly popular in the UK. In addition, epbeads will also be showing their new jewellery making home business guide which is to be included as a bonus product with their earring and bracelet DVD and jewellery making kit. Versatility In Print Stand C11 Tel: +44 (0)1905 776 730 Web: www.hotfoiluk.com Hot Foil Printing Machines are for the serious crafter and a sensible investment for those people wanting to grow their own business and create truly unique and bespoke artwork for their own range of cards and accessories. A Hot Foil Printing Press can easily be an alternative business in its own right, as the user can print metallic, matt and holographic colours on a wide range of different stock such as paper, card (any thickness), leather goods and PVC just a name a few. This neat little machine only uses a 13 amp plug, is table top mounted, odourless, no drying time required and product can be used immediately. 54 craftfocus :RXOG\RXOLNHDSURÀWRQHYHU\VDOH" CALLIGRAPHY This jewellery making DVD can be yours to sell with your own branding, and every time you make a sale you will get at least a 650% profit. By filling out a simple form and paying a SMALL license fee we will grant you duplication rights, so that you can duplicate the DVD on demand and keep all the profits. The DVD comes with a bonus CD-ROM book, “The jewellery making home business guide“, designed to appeal to recession weary crafters and those looking to create an income from home. For details visit www.epbeads.co.uk/DVD or call 01246 556988 New Tiara DVD & Kits Now available See us at stand no BS18 ICHF the art of beautiful writing Visit us at Craft Hobby & Stitch International NEC Birmingham, 15th - 17th Feruary 2009 Stand F40 Manuscript Pen Company Ltd Highley, Nr. Bridgnorth, Shropshire WV16 6NN Tel: +44 1746 861236 Email: [email protected] www.calligraphy.co.uk THE VIKING LOOM A strong range of first class glass beads. All available loose or in clear hanging tubes. The anchor lines are 21 colour themed mixes. The beads range from 5-16mm in a vast array of shapes and sizes, well supported by smaller beads, rocailles and czeck crystals. We are very competitive on price and service. Hard catalogue available, please phone or email for details. We hope to meet you soon. 22 High Petergate York YO1 7EH Tel / Fax: +44 (0)1904 620587 E-mail: [email protected] Web: www.vikingloom.co.uk A new and exiting company supplying a vast range of findings to shops and internet retailers only TRADE-WIRES.CO.UK Headpins fancy head pins, ball head pins, crimps 3 sizes, crimp covers, wire protectors, jumprings, round and oval, clasps, lobster, toggle, magnetic, multistrand, diamante, flower toggle, elasticated bracelets, bracelet blanks, earrings, fish hook, lever back, screw on, stud, box clasps, bell cap ends, diamante charms. Faux suede and cotton cord. For a catalogue contact Bead Time 5 Church Road, Ashford, Middlesex TW15 2UG Tel: 01784 252438 www.beadtime.co.uk TRADE-WIRES.CO.UK In the three years since its launch, Crafter’s Companion has continued to grow through its innovative product launches. Read on to find out more… Who founded Sara Davies Crafter’s Companion and what prompted them to do so? The company was founded in 2005 by Sara Davies whilst she was still in her final year at university studying for a Management Degree. At that time, the industry was upcoming and expanding at a rapid rate, and Sara could see many opportunities for new products. The first product was launched by the company back in October 2005 and was a simple handheld envelope folding device, which was both unique and innovative, and it was immediately a bit hit in the marketplace, selling tens of thousands in the first few months. The success of this initial product gave Sara the impetus to continue developing more products, and the concept of innovation became the underlying philosophy of the whole company. How has the product offering evolved since this time? The range of scoring equipment expanded and innovation at its finest evolved and the latest addition to the range has been the ultimate Crafter’s Companion Pro which was launched in October 2008 for the company’s 3rd birthday. The 10-in-1 compact carry case incorporates numerous features for scoring, measuring, trimming, embossing and embellishing, and was a huge success for the company from launch. Crafter’s Companion has also become well known for its range of interactive crafting CD ROMs, and more recently for rubber stamp manufacture as the company teamed up with well-known craft personality and stamping enthusiast Jayne Nestorenko back in March 2008. How do you decide which new products to take on? Market research and customer feedback both form an integral part of product development at Crafter’s Companion. As all of our products are designed from scratch, we aim to ensure the customers’ needs are at the heart of our development, and we are constantly striving to improve on both competition in the marketplace, and also continually improve on our own innovation. It is also very important to keep a close eye on oversees markets to spot upcoming trends. What are your best-selling craft lines and why? Historically our best selling lines have been the scoring tools we have developed; however, 2008 saw a significant move on our company strategy as we moved more into the stamping market. We invented, patented and launched an innovative stamp-mounting system back in March 2008 known as the ‘Rock a Blocks’ and this new system has really revolutionised the stamping market. Demand was incredible 58 craftfocus when we first launched as we had hundreds of stamping and craft stores clamouring to get their hands on these new blocks, and the reviews we had for the product were unbelievable. We went on to launch the product in the States in the summer, and again they have just taken the American market by storm. We have new additions planned for the range in 2009 as we launch two new sizes at the Craft, Hobby + Stitch show. Do you exhibit at any craft trade shows? If so, which ones and why? The big trade show of the year for us is the Craft, Hobby + Stitch International Trade Show in Birmingham. We find it’s a great opportunity to meet with our customers face to face – sometimes the only opportunity we get all year. We put a lot of emphasis on demonstrations on our stand, because we feel it is important that the customer gets to see the products in action for themselves. As we market our products internationally as well as domestically, we also exhibit at the CHA Winter and Summer shows in America, and historically we always exhibit as part of the British Pavilion at Paperworld in Frankfurt, however this year we will be holding Make-ntakes and demonstrations on our European distributor’s stand – Rayher to help them increase awareness of our range. How do you support your retailers? We keep our retailers 100% up to date on product development and key dates for product launches so that they can be well prepared for new products being released. We also produce a number of selling-aids for our retailers including posters, leaflets and demonstration booklets, as well as point of The Best Suppliers Of Pick and Mix Card sale units for some of our products. We also have a number of trained demonstrators who are available to specialist demonstration days in stores which we support with marketing and personalised leaflets and tickets for each store. How are you being affected, if at all, by the current ‘credit crunch’ and are you taking any steps to minimise the impact to your business? I believe this year is going to be a telling time for our industry, and I believe our key to success is going to be again through innovation. If we strive to ensure we are continually developing products which are unique and different, and for which there is genuine need in the marketplace (which we will establish through furthering our market research). If we couple this with extensive retailer support to ensure that our products are being correctly showcased and demonstrated in stores, then I’m hoping we will minimise the negative impact the economic climate may have on our business. My advice to retailers would be to look to innovate in their stores, and in their offering to the customer. Any company which chooses to compete on price can have no long-term future beyond the current credit crunch, but by changing your offering to the customer, promoting loyalty schemes in store, running more classes and demonstrations and bringing the customer closer to you will mean you benefit not only in the short term through this crisis, but also when the credit crunch has long passed. How do you plan to grow your existing retailer base? Our focus for 2009 is to attract new stores by further expanding our product range. Our range has continued to grow and diversify over the three years we have been trading, and if we look to continue this diversification to the point where we have something to offer every store – irrespective of their target customer base, then we should be able to appeal to a much wider audience. How would you like the company to develop over the next few years? We would like to continue expanding our product portfolio, and also we aim to partner with more companies and crafting individuals to bring more creativity and more varied design ideas to Crafter’s Companion. We are also looking to further expand our range oversees, particularly into Europe and America where we have already seen strong demand for our range, and where we are keen to develop our brand into a household craft name within the coming years. C Leading Suppliers of Pick and Mix Card Range of units to fit all premises Widest selection of card Low initial outlay No contract required Payper Box replenishes with stock of YOUR choice NOT ours Card can also be purchased separately New Imported Range of Scrapbooking Papers from America! Unit 8, The Metro Centre, Ronsons Way, St Albans, HERTS, AL4 9QT Tel: 01727 836665 Fax: 01727 831088 craftfocus 59 Rat-A-Tat Crafts STAMPATTACK 42 Catforth Avenue, Blackpool, Lancashire FY4 4SF 24a Enterprise Way Hardwick Industrial Estate Kings Lynn, Norfolk PE30 4LJ 01553 766380 [email protected] www.ratatatcrafts.co.uk Tel: 01253 764466 Email: [email protected] www.stampattack.co.uk papercrafts sheets ahead We take a look at the top papercraft trends for 2009 and beyond… Papercrafts is a craft sector that unites all ages and abilities, from a three-year-old making a simple Mother’s Day card, to a grandmother perfecting the ar t of decoupage. It’s also a sector that easily attracts new customers, whether it’s a bride-to-be making her wedding invitations or a new mother star ting a scrapbook for her young baby. The key is to keep the product offering fresh and exciting, and targeted towards the customer base. Keeping an eye on upcoming trends enables retailers to stay one step ahead and, for 2009, there are a number of lines that no retailer should be without. Templates, for example, have always been a crafting staple, but with a flurry of new designs in fresh materials, there’s going to be a huge resurgence in their popularity. Not only do templates make crafting easier, but they also help to create a professional finish that would be much more difficult to achieve otherwise. Another big trend that will continue into 2009 is the popularity of products aimed at enthusiastic amateurs. With so many demands, customers are increasingly searching out craft lines where great results can be achieved in very little time. This is why die-cut decoupage and stackers are seeing such strong sales, and this will continue for the foreseeable future, so long as manufacturers and suppliers continue to produce innovative new designs. We speak to three craft companies to find out more about this flourishing sector… Jon Sutton, B-C-E What types of papercraft products are currently seeing strong sales? Decoupage and stackers seem to be very popular at the moment, as are products for ‘large’ cards. How does this compare with a year/two years ago? Large cards are quite a new phenomenon. How do B-C-E products differ from others on the market? B-C-E products are designed, made and packaged in house and are tailored specifically for UK crafters. How does papercrafts compare to other craft sectors in terms of consumer appeal? Results can be achieved with as little or large time investment as desired whereas a needlecrafts project, for example, will require a relatively large time investment. How do you see the papercrafts market developing over the next few years? As long as designers can produce new and exciting ideas, the market should continue to grow. Describe some of your newest lines. Our new designs include cantilever card templates in two sets of four templates, a picket gate template, picket gate decoupage, texture papers in brick, stone and wood effects. Also new are Rollerz football themed decoupage paper kits for the rolling cards. craftfocus 61 sheets ahead Jayne Bentley, Colour My World Gill Grant, Hobby Habit Ltd When did you notice a niche in the market for the style of templates you produce for Colour My World? I first noticed a niche in the marketplace for the type of templates we do a few years ago. I owned a craft shop and held weekly classes, and whenever we used templates the ladies in the class would get worried about how to add the finishing touches. If it required a face, I always had to draw it on or draw a mark where the brads etc needed to go. It star ted me thinking how a template that had all the inner pieces inside, so you could draw around each piece and get it right every time without much thought, would be amazing. What types of papercraft products are currently seeing strong sales? Die cut decoupage is still very popular as it allows the crafter to put together beautiful projects quickly and easily without the need for laborious cutting out. Twisters and stackers, including the die cut variety, are also proving extremely popular. Would you say this is one of the newest ‘trends’ in papercrafts and why? Templates have always been popular with crafters but how we have changed the ‘traditional’ style of template is definitely a new trend. Also, the matarial we use is polypropylene so it’s extremely durable, washable and acid and lignin free. This means that the Colour My World More Than Words Templates can actually be used as the product itself – the customer can simply use alcohol-based inks to stamp images onto it and adhere patterned papers and photos to the back of each letter (they can be seen as the templates are translucent). The finished result is a stunning unique card/album. How do Hobby Habit products differ from other papercraft lines on the market? Hobby Habit products differ in that we are a dab hand at bringing out fresh new designs to keep our customers interested. At the for thcoming Craft, Hobby + Stitch show, for instance, we will have new designs from TV demonstrator, Nancy Watt, and her popular Ladies of Fashion range. The Victorian and Edwardian range is going to be hot news for 2009 as well as a new 1950s retro range from Tim Wright. Of course, we carry a huge range of stickers, card and accessories as well as decoupage, twisters and stackers. What are your plans for growing the brand and how can retailers maximise sales of the templates? This year will see Colour My World add its own paper range that will complement all our templates. They will be available on CD. Not only will all the papers match but there will be complementing poems/sayings, tags and stamped images. We have gone all-out this year and introduced a range of A4 templates in our most popular designs. My favourite has to be the cupcake – it’s so huge and fab. I just wish I could actually make one for real that size! We are also working on a range of class kits; these will be invaluable for craft stores that supply our products and wish to use them in a class to show how easy and versatile they are. It will also help our retailers to maximise their sales. Fur thermore, we find that if our retailers make samples of our products and display them next to the products, this makes a big difference. 62 craftfocus How does this compare with a year/two years ago? Two years ago it was more craft based. Now the trend has moved towards papercraft products and making these easier and quicker to use for a growing market. How does papercrafts compare to other craft sectors in terms of consumer appeal? There has been an explosion in the popularity of papercrafts in the last few years and we believe this is because of the everwidening range of excellent products available. It is a hobby suitable for all ages and skill levels and beginners can become proficient and produce beautiful projects in a shor t space of time. How do you see the papercrafts market developing over the next few years? We believe that papercrafts will continue to grow in popularity but crafters will want to learn new skills and incorporate more challenging techniques into their projects. That’s why we are looking at introducing a new exclusive range of licensed products for 2009. Sorry, can't say any more about this as we're just signing on the dotted line! papercrafts We take a look at some of the newest papercrafts lines about… Fiskars www.fiskarscraft.co.uk Fiskars has released a terrific range of papercrafting sets called Fiskars Consumables in a variety of different designs that cover themes, colours and occasions such as weddings and engagements. Each set contains six sheets of specially designed and printed 12”x12” cardstock papers, a selection of number and/or alpha stickers, and a host of complementary extras such as cardstock tag stickers, chipboard titles and tags, flourish rub-ons and more, in fact everything your customers need to make the best cards, scrapbooks, gift tags and papercrafting designs. Well presented in clear and attractive looking packaging, these new Fiskars Consumables Sets cost £9.99 each and are sure to be a welcome addition to the Fiskars range. Crafters Companion www.crafterscompanion.co.uk This spring sees the launch of an exciting new product range from Crafter’s Companion as they officially unveil their par tnership with F Warne & Co as the official papercrafts licensee of the Flower Fairies Collection. Previewing at Craft, Hobby + Stitch, the initial range will comprise three CD Roms and six coordinating stamp collections. Each CD includes design collections from two of the fairies, and they are available individually or as a collector’s edition triple disc box set. Each of the stamp sets is A5 in size and contains a large and a small size fairy along with quirky fairy sentiments, borders, corners and accessories. Each set comes individually packaged with its own project ideas booklet and is pressed on unique mint-green rubber in keeping with the Flower Fairies brand. Trimcraft www.trimcraft.co.uk Fresh from Trimcraft are the Smirk papercraft products. Band new for 2009, items in this range include paper packs, clear stamps, rub-ons, fibres, buttons, glitter markers and tags in two unique collections. Smirk Love & Friendship features cute characters that say ‘I love you’ or simply ‘thanks for being a friend’ in an adorable way. Soft colours and meaningful words mix delightfully in this range of paper craft products. Smirk Naughty but Nice is an assor tment of mischievous characters and innocent angels which are perfect for a par ty princess or a little devil. Colourful characters and funny, good humoured, sentiments make up this cheeky collection. craftfocus 65 craft trends 2009 Stephanie Weightman reveals her top tips for the year ahead When the Craft, Hobby + Stitch International show finally arrives I believe many of us express a huge sigh of relief. For the retailers it means they can finally order and get new stock into their stores after the long months of Christmas crafting and hopefully short sale weeks. For the companies and designers exhibiting they get to see how their new ranges are received; but more importantly if the colours, designs and trends they have promoted been picked up on and accepted. With a background in textile and fashion design, I know how important trend information really is and for me the process starts months prior to designing a range. Having studied lifestyle, colour, fashion, and interior trends for 2009 I hope my crystal ball doesn’t let me down when I predict the craft trends. Especially as this year I am exhibiting my very own range of papercraft products under the “Craft with Stephanie” brand name. This year lifestyle trends are all about being more environmentally friendly. Recycling, saving money, being clever (meaning “don’t move – improve”) these are already becoming buzz words. Environmentally friendly means papercraft CDs will become more of an everyday item in a crafter’s stash. The ability to print to order without the problem of storing large amounts of printed paper will become even more desirable. For the retailer it will be more imperative to stock the range of specialist papers that will be the blank canvas for the crafter to print on to; vellum and acetate being two of them. These materials work perfectly 66 craftfocus for the trend for ethereal designs, where layering with transparency will be big. Recycling is one of my favorite trends because I think this will allow us to see a revival in stamping. The established stampers can bring out their old stamps, (of course they won’t be able to resist buying new ones), and try them on new surfaces, with new inks and new techniques. These will include use of water-colours and stamping onto different surfaces such as holographic, metallic materials “This year lifestyle trends are all about being more environmentally friendly. Recycling, saving money, being clever (meaning “don’t move – improve”) these are already becoming buzz words.” and card. Combining pearl and gloss materials will be a hot trend too. Stamping onto different surfaces like acetate will also provide the outline for beginners and more experienced crafters alike, to try glass painting for the first time and help revitalise this technique. From a crafting point of view, recycling also means we will have the perfect opportunity to explore this trend and create fabulous projects for around the home. Paper folding will fulfill the trend for being smart, not in a moving context but by providing us with techniques that lead us into advanced paper mechanics and origami. They will include dimensional template kits and an “Bright colours return to the top 10 list and leading colour experts Pantone are promoting mimosa yellow as a colour that will be included in many design palettes. I see blue as this year’s number one colour, closely followed by fuchsia red, salmon and then lavender.” increase in popularity for die or pattern cutting equipment. Using the right glues and paper or card stock will become part of the education process and demonstrations that display finished projects will undoubtedly create the “Wow” factor. I see us having clearly defined different skill levels in this sector. Weaving with ribbons and card stock could also find a place within this technique folder. Bright colours return to the top 10 list and leading colour experts Pantone are promoting mimosa yellow as a colour that will be included in many design palettes. I see blue as this year’s number one colour, closely followed by fuchsia red, salmon and then lavender. Finally, as with every desirable product in life, design will lead all of these things. Re-vamped vintage, hollywood glamour, ethereal, art nouveau, art deco and complimentary ranges that enable the customer to not only cross purchase items and techniques, but to also combine them with their existing craft supplies will be the winners in 2009. C improving business efficiency in tough times With the outlook for 2009 looking pretty grim, we can expect tough times on the high street. So what is an independent craft retailer to do? One approach is to batten down the hatches and hope the cold winds of recession will pass over. An alternative, more proactive approach is to use this time to make the business stronger, more efficient and better equipped to deal with the changing competitive climate in the years to come. In the first of a series on retail technology for tough times, expert David Mackley looks at how retailers can improve business efficiency through technology. The reward for those who get it right is a thriving and more profitable business when the economy turns upwards again. 68 craftfocus Important Urgent Not Important Good news stories are few and far between at the moment. However, one area of retail that has taken big leaps forward in recent years is technology for independent retailers. Computers are now cheaper and more powerful than ever. Retail software has moved far beyond EPoS (Electronic Point of Sale) into comprehensive tools to help manage a modern retail business, and many have point and click screens making them easy to use even for the computer novice. So, how can technology help? Well one key area is improving business efficiency. And the best places to start are the big three cost areas: staff, property and stock. In the coming issues we will look at each of these starting here with staff effectiveness. Staff effectiveness is about working efficiently. Working effectively means getting the most out of your time. Good time management really helps. A time management technique used in many successful companies is the urgent/important grid. This grid allows you to identify which tasks are urgent and which are important, and then you can prioritise accordingly. If you have not seen this before the results may surprise or even scare you. Urgent tasks are deadline based like those pressing tasks that must be completed Not Urgent Quadrant 1: Important / Urgent • Serve customers • Manage customer returns • Discounts • Stock replenishment • Place orders • Receive orders • Tidy shop • Cash up • Keeping the books • Manage website Quadrant 2: Important / Not Urgent • Range planning for profitable product lines • Sell more to existing customers • Make more of suppliers • Keep customers coming back more often • Find new customers • Sell into more channels such as the internet Quadrant 3: Not important / Urgent • Trivial requests from others • Apparent emergencies • Ad-hoc interruptions and distractions • Accumulated unresolved trivia Quadrant 4: Not important / Not Urgent • ‘Comfort’ activities, net surfing, excessive coffee breaks • Chat, gossip, social communications • Lower value activities like tidy stock room or updating filing Figure 1. Time management grid. immediately. Urgent tasks are not always important. Important tasks give a positive answer to the question; “Will the activity I am about to participate in make a significant and long lasting impact on my business?” The grid shows an example for a retailer. The fact is that retailers spend most of their time in Quadrant 1 and 3. Yet it is those tasks retail technology in Quadrant 2 that are critical to business success. The problem is there are so many Quadrant 1 and 3 things to be done, a retailer has nowhere near enough time for Quadrant 2. Yet these are the tasks that will change the business for the better. The answer is that retailers have to get a handle on the Quadrant 1 tasks to make time for Quadrant 2... but how? This is one area where computers can make a real difference. They are just naturally very good at doing repetitive tasks. They can make it much quicker to manage customer enquiries, discounts, special orders, replenishment, reorders and minimise book-keeping. They can add control and simplicity and really can put hours back into a day. Reducing time in Quadrant 1 Here are some areas where computers help retailers save time. If more than half of these apply to your shop, how much time might it save you? Serve customers: With barcodes and prices built in to the system, serving customers becomes so much faster and more accurate. So you have to add the stock in the first place but adding stock gives you benefits across many Quadrant 1 and 2 activities. Once you have done it there are many efficiency improvements. In craft retailing, many products don’t have barcodes and this is fine as well, they can be sold from the stock system without stock codes very quickly, failing that hotkeys can be used. Even if the percentage of products not on the system is 50 per cent, it still means that the other 50 per cent will be stock controlled and real improvements gained. 1 2 Manage customer returns: By scanning the sales receipt the transaction is identified, the return button will issue a refund or credit note and add the item back to stock so it can immediately put it on the shelf again. Discounts: Instant price changes can be applied, then a simple POS sign applied and all the till prices will be correct. 3 Stock replenishment: First thing in the morning, a report can be printed that shows which stock needs to be replenished. 4 Place orders: The system shouldn’t dictate what you are selling, it should make recommendations to you. It can make good recommendations by analysing sales trends and profitability of each line. You then have information at your fingertips to help make the right decisions quickly. Because all the supplier information and many of the products are on the system, reordering existing products is easy. And adding a new product to the order is very simple as well and once you have done it, it never needs to be done again. 5 Receive orders: When orders come in they are booked into the system. Any item found damaged on delivery is dealt with quickly. A system can automatically create a returns letter explaining how many items were received faulty which can be immediately faxed to the supplier. 6 Handle customer queries: The system will keep a record of customers so any queries about special orders, handling deposits or a Christmas club can be dealt with quickly and efficiently. 7 and will allow you to check your total when you cash up and help track where any discrepancies are more quickly. Keeping the books: Many retailers do a lot of their own bookkeeping, and it takes ages. Well the computer system will track all sales values and VAT. A report will give the information needed to be passed to the accountant. 10 Manage website: Adding and removing products can be time consuming. With a multichannel stock system you only need to add a product once for the shop, then the information is already there for the website as well. Name, cost, price etc. is already there, all that is needed is a picture and additional text. A computer system saves duplicating effort by doing everything once. 11 These are some of the ways in which computers can save staff time, they can add up to a large percentage. This can be important, even fundamental to the success of the business as it allows precious time to be spent on the vital Quadrant 2 activities to push the business forward. In the next issue, staying on the subject of staff effectiveness we will look at how computers can help with some of the Quadrant 2 activities in the time management grid. David Mackley MBA BSc is MD of Intelligent Retail, award winning multichannel EpoS and eCommerce for craft retailers. He can be contacted on +44 (0)845 680 0126 or at [email protected] C Tidy shop: There is not much here that can be done by a computer - well not yet anyway. 8 9 Cashing up: A computer will keep a record of all cash and card transactions craftfocus 69 four years on Blue Haze Arts & Crafts opened its doors nearly four years ago and is hoping to ride out the current economic storm by doing what it knows best – listening to customers and providing the products they want. Owner Hazel Hopkinson takes up the story so far… What was your personal brief when first starting out in terms of product lines, aims and objectives? Based on my own experience as a crafter, I had a basic idea of what I wanted and/or needed to stock, I visited a local craft group that bowled me over with its enthusiasm for me opening a craft shop in Chesham. The group really did help me decide on what to stock with regards to what was fashionable etc and as importantly, what not to stock. I also listened very carefully to my prospective suppliers. When did you open the shop? We opened our doors for the first time on Saturday 23rd April 2005. Was it your first retail venture? Yes, it was a very daunting task, though “we” (my husband and I) did go into the business with our eyes open, having both worked for small companies for over 10 years, though in a different field. We knew exactly what we were taking on. Are you an avid crafter and how did your interest begin? Yes, I have been a crafter all my life, from a very early age I remember making clothes for my dolls and as I got older and taller, clothes for myself, as the choice for tall people at the time wasn’t as good as it is now. My mother taught me to knit, sew and all the things that mums used to teach but don't seem to do so much now, it seems to be a grandmother’s job nowadays. Knitting, for instance, has missed a whole generation. Perhaps I'm showing my age. 70 craftfocus How important is your location and what is your main customer base? Personally, I think it more important to have a nice location, rather than to be in the main hub of a town. Blue Haze Arts & Crafts is situated just off the main High Street in Chesham, on the quaint Market Square, which benefits from very good parking facilities. We have a lovely tearoom next door, which is pre-requisite for visiting a craft shop! I have found that crafters don't mind travelling, I have visitors from Essex who specifically come to Chesham to see Blue Haze, I've also had visitors from Australia, USA and Canada who also made a point of visiting Blue Haze whilst on their travels. But, my main customer base is in fact the crafters of Chesham and the local surrounding areas. How and where do you source your new crafting products? Via my current suppliers. I am very wary of having too many suppliers, so stick to the ones I have been dealing with over the last four years. I keep a very watchful eye on what the current craft magazines are advertising, as well as what is shown on the television and internet. I also listen to my customers needs, if I don’t stock something, I will always try to get it in for them. Will you be going to the Craft, Hobby + Stitch International trade show at the NEC Birmingham this February? Oh yes! Do you always attend? Yes, I first attended the show before we opened the shop, it proved to be a valuable source of contacts. It’s an ideal opportunity to see all the stock on display rather than from a catalogue or when the sales representative visits. What yardstick do you use for measuring the potential of a new product? I have got to know what my main clientele like, though I do like to deviate a little. I rely greatly on what is recommended by my sales representatives though, as we have found what works in one area, may not always work in our area. The secret is to listen to what the customers are asking for. What is the latest crafting craze and best selling lines? There’s nothing too crazy at the moment, just a nice steady flow of everything, but predominantly jewellery and card making and of course knitting. We’re also benefiting from retailer interview retailer interview the fashion for customisation at the moment, which is great to see. What sort of relationship do you enjoy with your suppliers? I’d like to think a very good one, they support me, and I support them. Generally, my suppliers have lots of experience. They understand that the business is still growing so they don’t put too much pressure on me to take too much stock. They are very supportive by sending through ready made up samples of cards for instance, and sending an extra stamp pad or two if it’s mentioned that we’re holding a workshop, or sending a garment’s worth of yarn to knit something up. How can your craft shop compete with the larger multiples? We are not a large multiple, so we don’t want to compete with them. Our premises are a quaint 16th century listed building in a lovely small town. We have specialist knowledge of all the products that come through the door and we’re cheerful and happy. Describe the style and presentation of your shop - how important is visual merchandising to you? Blue Haze is a very colourful shop, modern and organised, but eclectic, often described as an “Aladdin’s cave”. It’s packed full of wonderful shiny coloured things, including Anchor Tapestry Wool, embroidery threads, paints, pencils, embroidery beads, coloured card, knitting yarns, sewing threads, the list goes on and on! Visual merchandising is very important, if a display doesn’t look right, then the product won’t sell, it’s as simple as that! Ronnie who works with us has 25 years’ retail experience and has taught us a number of lessons about how to make stock visually attractive. Sometimes the most obvious things go unnoticed. Did you launch the workshops as soon as opened the shop? No, though we did have demonstrations going on throughout the opening day! We actually started the workshops a couple of months after opening, once we’d got a feel of what was needed in the town. How important are they to the success of the business? Very important, we try to keep the cost of the workshops to a minimum, as they increase sales in the shop. This then has a knock on effect as those taking part tend to pass on what they have learnt to other people, which in turn produces more sales. What range of crafts do the in-store workshops cover? Our workshops cover almost everything connected with the products we sell, the favourite card making, parchment craft, encaustic art, jewellery making, knitting and crochet, watercolour, drawing, soft pastel art and sewing based classes too. How important is customer service to you? Very, very important. I like to pride ourselves on our exceptional customer service. We uphold that the customer is always right! How important is your online presence? Again very important, though up until now we haven’t offered online ordering, but that will be addressed this year. We are investing in a wonderful new website, which will have lots of our lovely stock available to order at a click of a mouse. What have been the major changes you have noticed since you've been open? (I have more grey hair!) The trend to “make your own” has returned, thankfully. Whether it’s knitting, jewellery making or card making. There are those life time crafters who have always pursued their love of craft, but if it becomes too difficult to source products, then the interest does wane. Your views on the state of the market? I personally think that a good craft shop should be able to survive these hard economic times. It’s fashionable to make do and mend and of course make your own. It also appears that people are still willing to spend money on what could be classified as a leisure activity. Top tips for survival in the current economic climate? Personally, I’m trying to ride the storm, aswell as not overspending! Plans for the future? Our immediate plans are to have wider web exposure, it is vitally important to be able to sell products on the internet. C Further information For more details visit the website at www.blue-haze.co.uk craftfocus 71 advertising feature create a colourful world with Flair Plc is a leading innovator and TV advertiser of craft and creative play concepts for children; the ideal first call for the most inspirational of kits around. This company combines the very oldest of brands such as Plasticine with innovative new concepts that will encourage kids’ creative juices to flow. One new innovation is Wammy, the patented, tactile new toy from Japan that allows a girl to make whatever she wants using multicoloured common-shaped pieces. Each soft, pliable piece can be flexed and connected in a variety of ways to create anything from small, cute models of animals to huge themed scenes. Perfect for inspiring the imagination, there are many sized kits to collect; from themed packs of 18 pieces to a bumper 200 piece set with endless creative opportunities. Each set contains pastel-coloured Wammy pieces, plus detailed instructions showing project ideas to get a girl started, but once she has the Wammy habit a girl’s imagination will be the only limit! Wammy will be supported by a massive TV campaign that really shows the versatility of this fabulous new concept, plus covermounts, point of sale materials and in-store demo DVD. Disney licensed creative play sets featuring Hannah Montana, High School Musical and Disney Princess are also high on the agenda thanks to a completely new range with concepts that are distinctive for each. This is so much more than character versions 72 craftfocus of an existing product as each set has been lovingly designed incorporating key features from each licence, such as the delightful Fairytale Beadazzles; a kit that takes its inspiration from sun-catchers to create a bejewelled tiara, wand and looking glass. With a variety of products available and featuring some patented products, this range will be supported with a comprehensive marketing campaign including TV advertising, point of sale, in-store fun days, competitions and much, much more. These Disney sets form just part of a wide selection of licensed themed kits that are always popular as gifts for children who want to blend creativity with their own favourite characters such as Ben 10, Doctor Who, In the Night Garden and Peppa Pig to name but a few. from. These pens have a patented mechanism that allows a child to blend two or more colours in a single move. To create the colour fusion, simply join the nibs in the pen’s fusion chamber and twist. The result is a truly remarkable technicolour blend. The Blendy Pens Surprise Art Box is just one new line with its 12 Blendy Pens, 6 fusion chambers, posters which reveal surprise patterns as you colour, sticker sheets and backgrounds. Alternatively, the patented Color Splitz creates remarkable 3D effects while Sprayza is the new patented and no-fuss airbrush system that will create wonderful soft focus images either on their own or with the stencils provided. Plasticine is always a favourite and has fabulous new packs and play sets to inspire young master modellers. Flair still produces the Classic 8 Strip Pack, loved by generations and ideal for that vital component in other craft projects, but has also transformed the brand with innovative themed sets such as My Own Morph and the new Crazy Wheels and Animals sets. Last but not least, a new concept is to be introduced that will delight both young and old crafters. Tooby Woobies is the fabulous new set centred on a nifty gadget that magically transforms drinking straws into just about anything you want. Fashion accessories, decorations and trinket boxes can all be created once you know how. Another art medium that is always a favourite is colouring pens and Flair has a wide selection of creative new pen concepts that each has its own twist: - Blendy Pens are a fine example with five new sets to choose This is just a small taster of all that’s available as Flair also other names such as Shaker Maker, Cool Cardz and Teeny Meez but for more information call +44(0)208 643 0320 or email sales@flairplc.co.uk C cha summer show cha summer show Now taking up a new residence in Orlando, the CHA Summer Show has much to offer. Read on to find out more… In Brief Show: CHA Summer Show Location: Orange County Convention Center, Florida Dates: 28th-30th July 2009 Website: www.chashow.org The CHA Summer Show is the largest summer trade show in the craft and hobby industry, with over 7,400 attendees travelling to the annual show. The CHA Summer Show enjoys solid international representation with about 20% of attendance composed of exhibitors from more than 30 different countries, including good representation from the UK. Most importantly, the Summer Show is the key buying event of the season with 97% of buyers reportedly purchasing products as a direct result of attendance. For the first time in the show’s history, it will move from the Donald E Stephens Convention Centre in Rosemont, Illinois, to the Orange County Convention Center in Orlando, Florida. This, the CHA anticipates, will stimulate general craft interest and help accelerate growth of the $30 billion dollar craft and hobby industry. The show will run from 28th-30th July 2009, with education starting on 27th July 2009. As if this wasn’t change enough, the CHA Summer Show days have also changed to run Tuesday “Orlando is an international destination built on creativity and imagination so it’s a perfect partnership for us to host this show and its innovative products.” through Thursday to allow more buyers to attend without weekend conflict. “We are excited about holding the Summer Show in Orlando,” explained Steve Berger, CHA, Chief Executive Officer. “Over the past 30 years the Summer Show has established a reputation for being the summer’s premier craft and hobby event; we are eager to enhance that reputation and legacy by introducing this incredible show to the dynamic destination location that is Orlando.” CHA will continue to offer extensive, industry-leading educational programs, handson workshops, and business-building seminars to provide members with the insight needed to compete more successfully in an increasingly competitive world. “Orlando is an international destination built on creativity and imagination so it’s a perfect partnership for us to host this show and its innovative products,” said Gary C. Sain, president and CEO of the Orlando/Orange County Convention & Visitors Bureau, Inc. “We’re thrilled to be working with the Craft & Hobby Association and look forward to a fun and successful event for all attendees.” C Further information To learn more about the upcoming 2009 CHA Summer Convention & Trade Show, including exhibitor registration, travel discounts, and other important information, visit www.chashow.org craftfocus 73 craft for charity craft for charity Craft retailers can become the hub of the community by supporting and instigating initiatives that raise money for charity. Read on to find out more… From coffee mornings and fun runs, to masquerade balls and swims across the Channel, there are all sor ts of ways to raise money for charity. However, in terms of creative input, sense of achievement and community spirit, crafting is one of the best. Fur thermore, the craft retailer is perfectly placed to coordinate local effor ts, whether customers are asked to ‘Create a Card for Cancer Care’, or simply to knit a square that can be collected, then sewn into blankets for the local care home. Aside from raising money for a wor thy cause, such charitable initiatives can bring craft shops other rewards including loyal custom, a good reputation, positive press coverage, new customers and increased sales. After-all, those customers par ticipating in the latest charity craft initiative will need to purchase their supplies from somewhere! What’s more, craft retailers can choose to suppor t existing nationwide craft initiatives which, no doubt, will come with plenty of advice for par ticipants, or instigate their own, perhaps suppor ting a local charity, which will help to foster vital community spirit. Read on for two top nationwide craft initiatives that would be wor th promoting to customers… Create a Card for Cancer Care This year is the four th year that ‘do crafts’ has been suppor ting Marie Curie Cancer Care with its ‘Create a Card for Cancer Care campaign’. Once again, the firm is encouraging avid crafters nationwide to get creative and make A6 cards for the charity to sell in its shops. The campaign kicked off on 1 st January 2009 and crafters have until the end of April 2009 to make and send in their cards. ‘do crafts’ is providing specially designed Marie Curie Cancer Care A6 Card Bags which can be picked up from local ‘do crafts’ stockists and Marie Curie Cancer Care stores nationwide. Crafters simply need to send one handmade card per bag to the address provided to take par t. The cards will then be sold in the charity’s 180 shops across the UK. Cards made especially for the campaign by fellow crafters are currently on sale for £1 each. Visit the website www.mariecurie.org.uk/shop to find your local Marie Curie Cancer Care shop. To suppor t the campaign ‘do crafts’ is also selling a limited edition Clear Stamp set from Papermania for crafters to use on their cards. This fabulous stamp set is available at ‘do crafts’ stockists nationwide for £4.99, with £2 from every stamp sold donated to Marie Curie Cancer Care. All funds raised will help to provide Marie Curie Nurses who care for terminally ill people in their own homes, surrounded by the people who matter to them most. Visit www.create-a-card-for-cancer-care.org for more information on how to suppor t this annual campaign. For inspiring project ideas for the 2009 campaign and to see how you can incorporate your new limited edition craftfocus 75 Papermania stamp visit the ‘do crafts’ website www.docrafts.co.uk. The Big Knit Perhaps one of the strangest craft initiatives about, The Big Knit, involves knitting miniature hats to fit over the top of innocent fruit drinks. These hat-topped beverages are then sold through Sainsbury’s stores nationwide, with 50p per drink being donated to Age Concern. Back in 2003 when the initiative was launched, 20,000 miniature hats were knitted to raise over £10,000 for Age Concern. Since then, The Big Knit has grown ever y single year, raising over £370,000. Age Concern provides services that suppor t older people in winter, including hot meals, room thermometers, warm blankets, safety checking electric blankets and advice on how to handle rising energy costs. Craft retailers can get involved by requesting The Big Knit Kit, which contains everything required for happy hat making. Indeed, the kit contains patterns, posters, invites, and even a hatometer, thereby making hosting an in-store crafting event a breeze; just give your customers plenty of notice, stock up on biscuits and drinks, and enjoy the fruits of your labour. This year, The Big Knit is aiming for over 500,000 hats, which would result in a £250,000 donation from Sainsbury’s and innocent. The deadline for completed hats is 17 th October 2009. Fur ther details can be found on the website www.innocentdrinks.co.uk/thebigknit. Perfect promotion To stand the greatest chance of success for your charity event, don’t just stick posters up in store and hope for the best; speak to your customers about the charity initiative and engage them with the idea. Chances are, they’ll tell their friends and before you know it, you’ll be inundated with suppor t. It’s also well wor th informing local press so either put together a simple press release outlining where, when, who, what and why, then email to the news desk, or put in a polite telephone call to see whether it might be of interest. If the story appears in the local paper, you’ll get a greater turnout – all of whom are potential customers. And once the event has taken place, don’t forget to follow up by announcing how much you 76 craftfocus raised, and for who. If you’re lucky, the local press may even send a photographer down on the day to get a shot or two of the event in progress. Good luck! Top 5 Tips to hosting the perfect charity event 1. Research your cause. Speak to your customers to find out which charity or charity craft initiative they would be happy to suppor t. 2. Give advance warning. Let customers know about the event several weeks in advance. This allows plenty of preparation time and gives them the oppor tunity to tell their friends about the initiative. 3. Host an in-store event or workshop to suppor t the cause, rather than asking customers to craft for the charity at home. This creates greater community spirit. 4. Take contact details for all par ticipants and let them know how much was raised for the chosen charity. If the customer agrees, their details can be kept on file and used to promote other charity-related or in-store craft events. 5. Provide plenty of refreshments to keep ‘the troops’ going at in-store events – hot and cold drinks, and a selection of biscuits should suffice. Fur ther information • Visit the website www.docrafts.co.uk to find out more about the ‘Create a Card for Cancer Care’ campaign. • Visit www.innocentdrinks.co.uk/thebigknit to find out more about The Big Knit campaign. C World of Crystal BY NEVER THE SAME Swarovski Crystal Components At out of factory prices Hot fix and non hot fix loose stones from SS3 to 48 Beads, Buttons, Sew on Stones, Pendants, Pearl, Banding, Filigrees, Cupchain, Zips etc Have your own logo made Decorate it BLING IS IN! Phone, iPod, Cameras, Bags or Boots, Wedding Dress, Jeans, Cards or Curtains www.diamante.co.uk email: [email protected] Ms U Radcliffe, 13 Winchester Ave, Aintree, Liverpool L10 3JY Mobile: 07802 673 010 For your local stockist Tel: 01768 483 119 P.O Box 82, Penrith, CA11 8GR Or sales@ derwentwaterdesigns. co.uk A selection of our new designs is shown below, the full range can be seen at “Stitches” on our Stand A16. A Brand New Series....Wildlife. Code WIL2 Deer - Size 26.9 x 34.2cm Code WIL1 Kingfisher - Size 26.9 x 34.2cm A new Season in Longstitch. Each design is 16.5cm x 11.5cm MLS13 Spring Evening MLS14 Summer Evening MLS15 Autumn Evening CON08 Lakeside Farm Size 20cm x 17cm MLS16 Winter Evening LSD Daisies Size 9.5cm x 25cm Another Longstitch design in this popular Series Stop Press! Rose has also designed another 6 greeting cards OUR AIM IS TO MAKE OUR MARK BY HARMANIZING ANCIENT TRADITIONS WITH MODERN TECHNIQUES seeing is believing Craft watching helped Rob Walker spot a niche in the market for starting up Crafty Horizons with his wife Jacqui. Here he charts the story so far… mainly watching Jacqui work, and helping cut things for her, whilst working first as a retail manager, then in wholesale, helping to build the experience I needed to star t Crafty Horizons. How and when did the craft business come about? My wife Jacqui makes and sells cards at local craft fairs, and she was star ting to notice a decline in card sales, as well as an increase in other people selling cards – obviously one was caused by the other. As a solution I suggested that we sell the materials other people need to make their cards. I found some suppliers of toppers and embellishments, and we went back to the local fairs with our new products in July 2007. They sold well at first, so we star ted to sell them on eBay as well. I was star ting to look for other avenues to sell our growing range when a new local craft shop offered us space to sell our products for a small monthly fee in September 2007. Things rapidly took off then, and we made the decision to purely sell on a wholesale basis, negotiated a sale or return contract with the craft shop, launched a catalogue and website, and exhibited at Craft, Hobby + Stitch International for the first time in Februar y 2008. What are your respective backgrounds in craft? Jacqui has been card making for 20 years, star ting with cross stitch, and trying other things over the years. She now helps our four and two-year-old daughters to make cards. My background has been as a ‘craft watcher’ for all but the last two years, 78 craftfocus What vision did you start off with and how has that changed? When Crafty Horizons star ted properly I wanted to be doing everything ourselves, from telesales to packing and despatch of goods, and selling a small but constant range of items. That has changed as I realised that to be effective we need the retailers to see our products (they always look better ‘live’, rather than in a catalogue). New lines are always welcome so we are now building a team of agents across the UK who can visit retailers and show our products at their best. My vision now is to have agent coverage for the entire country, and to expand the range with regular additions of new products. What help/advice was available to you starting out? My main source of advice was my father, being a char tered accountant (albeit retired) he was able to help make the financial side of star ting a business quite painless. For the craft and product side, I relied on Jacqui’s opinion on many products, as well as watching hours of QVC and Ideal World on television to see the latest craft ideas and to pick up trends. I also talked to a couple of local craft retailers we had come to know for their advice and opinions. What are your top tips for anyone thinking of launching their own wholesale craft business? Establish good relationships with your suppliers/manufacturers, you will undoubtedly need them at some stage to help you out of a mess. Also do your research to make sure people want your products before taking them to market – there is no point having a fantastic website or catalogue with goods that nobody wants to order. How do you source your products? We star ted using the internet, following up items that seemed interesting either by contacting the manufacturer direct, or by engaging a sourcing agent (we still use this approach for some Chinese products as my command of the Chinese language is limited to ordering takeaway). More recently manufacturers have been coming to us to show us their goods, allowing us to see a wider range of items than we would normally find by looking ourselves. What do you look for in a new product? With new products we ask ourselves several questions, like “would crafters use it?”, “is the price right?”, “has anybody else got it?” and “can we guarantee supply?”. But being really honest we are looking for things that catch our eye and get us excited as well as hopefully fulfilling all of our other criteria. Since starting the business do you still find new products to excite you? Oh yes – I get a tremendous buzz from finding or designing a new product, arranging manufacture, then adding it to our range and website, and the feeling when we take the first orders for something new is absolutely amazing. Last year was your first year at Craft, Hobby + Stitch International - what were your impressions and what did you learn? My first impression was that it was freezing – the hall doors were wide open on the set up day, and the temperature was positively arctic. After that things got much better (and warmer), and I was pleasantly surprised by how friendly and helpful the other exhibitors were. It was quite scar y being our first time, as well as being exciting crafty horizons with the chance to push our fledgling business forward. I walked round to look at other stands, and picked up several ideas, as well as chatting to other exhibitors – I felt it was very impor tant to make new contacts in the industr y. Are you approaching it differently this year and what new craft lines will you be unveiling? We are having a bigger stand this year, and running three workshops called Butterfly Bonanza, focusing on the butterflies in our range. We will also be unveiling new products in our Acrylic Gem range, and offering a sneak preview of our new range due out in the spring, which we are very excited about. We will also be offering our customers coffee on the stand, an idea I picked up last year from Safuri, a very nice German company I talked to. Tell us about your workshops - are these a useful selling tool at trade shows? This will be our first big demonstration, so whilst being apprehensive I am really looking forward to it. We plan to show some different ways to use our products, then give people the chance to try for themselves with a range of our products, and leave with some samples, as well as letting them get to see the new spring range close up. I feel that demonstrations are very useful, as we value the chance to show our products to a wider audience, and the chance to meet new customers. It also helps for retailers to have the chance to play with products, as they cannot always afford to use their own stock to experiment with back in their shops. A number of leading trade shows have been experiencing falling footfalls, do you feel events like this are still relevant to the market? I feel that trade shows are not only relevant, but very impor tant to the market. The very nature of craft products means that retailers really benefit from seeing and handling new products as opposed to looking at catalogue or website pictures. Shows also offer an unbeatable oppor tunity to network with fellow retailers as well as suppliers. It is a good way of finding new suppliers, as well as getting ideas for new ranges. For the exhibitors the show is an essential par t of the annual marketing plan, providing exposure in trade magazine adver ts, with pre show special editions, and post show follow ups. What’s your take on the current state of the market? Despite the ‘economic downturn’ I am convinced that the craft market is better placed than other sectors to survive, as many of the items we market are low priced items. Many people will be continuing with their craft as an inexpensive alternative to other pastimes, offering craft retailers the oppor tunity to keep sales reasonably steady rather than losing trade. Any tips for weathering the storm? Focusing on the ‘must have’ craft essentials rather than the ‘would like’ luxuries will help a great deal, as well as offering outstanding service – don’t try to sell your customer the latest die cutting machine if they only want some glue! Also be prepared for the customer who just wants to chat – they might buy next time they drop in, so treat them as nicely as the person who is buying. All customers are valuable at the moment, even those who don’t spend as they will hopefully talk to their friends about what a nice friendly store you have, which might just give you the edge over the local superstore with craft stock on their shelves. Another way to help is to run workshops – people will come along for the social side as much as to learn new skills, and whilst the ‘feel good’ factor is in play they are much more likely to buy. What are your plans for the future? During 2009 we hope to recruit more sales agents to cover the whole countr y. Then when somebody rings up to ask to see a sample, we will be in a position to ask a sales agent to call in person, giving us a much higher chance of taking an order. We also intend to launch new products at the NEC this February, as well as a new product range during the spring. We have just star ted working with Direct Craft Supplies, an online wholesaler connecting several companies like us in order to maximise all our chances with retailers looking to place smaller orders – combining the orders helps us all with carriage and with securing the smaller sales. We are also looking to work closely with one of our suppliers to manufacture some of our own designs to provide a unique offering to our customers. C Further information For more details visit the website www.craftyhorizons.co.uk craftfocus 79 mother's day mum's the word Coppernob Card Craft Web: www.coppernobcardcraft.co.uk Choose from a wardrobe-full of inspirational paperfolding designs for Mother’s Day projects. Coppernob’s Fancy That! Couture Collection comprises12 sets of paperfolding patterns for dresses, skir ts, trousers, tops, hats, bags and shoes to mix and match. It’s a high quality book that is full of ideas and takes iris-folding to another level. Since the success of the British Invention, award winning M&F Scoreboard, Coppernob Card Craft continues to specialise in producing a range of tools, templates, ideas CDs and booklets for creative crafters wanting to keep crafting skills alive. Make the most of this special occasion by stocking some of the prettiest craft designs about… Taking place this year on Sunday 22 nd March, Mother’s Day is a key crafting occasion for children of all ages. We take a look at some of the newest craft lines to hit the market… Mouseloft Web: www.mouseloft.co.uk Mouseloft specialises in cute counted cross stitch kits at pocket money prices. The latest kits are just perfect for Mother’s Day crafting, with key designs featuring bunches of flowers. Priced at just £2.29 rrp, each kit contains a mounting card and envelope, and would make a great impulse buy. Place by the till to maximise special occasion sales! Design Objectives Web: www.docrafts.co.uk Design Objectives has a number of crafting ranges that are just perfect for creating Mother’s Day cards and mementos. The Scrumptious Papermania paper pack, for example, contains 10 pretty designs in shades of pink and ivory, which can be used in all manner of craft projects. For younger children, the Forever Friends relations pack contains the signature bear motifs that could be used to make hear t-warming cards for female relatives. craftfocus 81 mum's the word Katy Sue Designs Web: www.flower-soft.com Just in time for Mother’s Day, the Flower Soft® design team has released Glass Vases and Mixed Vases as the latest addition to the Card Topper range. Like the hugely popular Pots and Urns from the same range, an enormous amount of time and effor t has gone into producing a product that looks realistic, is easily transformed into 3D and yet is made of bendable card. Crafter’s Companion Web: www.crafterscompanion.co.uk The original Cute Companions range of stamp plates, designed by stamping exper t Jayne Nestorenko, are perfect for Mother’s Day cards. The versatility of the stamps means that customers can enjoy making a wide variety of cards and crafting creations, simply and with ease. The Stitching Shed Coats Crafts Web: www.coats.com Fresh from Margaret Sherry, is ‘Stitch in time’, which shows three happy little mice embroidering a picture. When complete, it would make the perfect gift for Mother’s Day. Other quirky designs in the Margaret Sherry range include a ‘little bundle bir th sampler’, ‘nine cats’ and two characters from Margaret’s Acorn Hollow illustrations, rabbit and squirrel. 82 craftfocus Web: www.thestitchingshed.co.uk The Stitching Shed supplies cross stitch and needlepoint kits for all occasions. The ‘Mum’ design is perfect for Mother’s Day, and comes with ever ything required to make the pretty cushion. Priced at £13.50rrp, the 6” x 6” (15cm x 15cm) colour printed canvas also comes with needle, pre-sor ted threads, buttons, pre-cut felt, black and white char ted design, and full making up instructions. Kits for knitted, crocheted, felted bags, scarves and much more... Please contact me if you would like to stock Woolly One-offs products or if you would like to have your own exclusive designs for your customers email: [email protected] www.woollyone-offs.co.uk beating the credit crunch Q&A In these difficult economic times, we all need to try new ideas to achieve our targets. Today we tackle a couple of questions on finding new customers and getting more sales, without spending a lot of money. Loud-n-Clear.com Ltd have been making websites for over a decade, specialising in e-commerce sites for craft businesses. They created the Internet Craft Fair at www.craft-fair.co.uk to help UK-based crafters. Beth Scott from Loud-n-Clear.com answers your retail queries. Branching out I want to find new customers by adding new sales outlets. Do you have any suggestions? There are two obvious sales channels you could consider, and both of them could be done in addition to your own e-commerce website. Firstly, you can sell both finished items and materials on eBay, either listing them as conventional auctions, BINs (Buy It Now – a fixed price listing) or by opening an eBay shop. There are hints and tips to both maximise sales and minimise costs, so it is worth spending a bit of time reading eBay’s help systems (they do handy selling guides and also host useful forums) and other dedicated internet sites. Start with the website www.ebay.co.uk/help/sell. Secondly, you could dip your toe into the Amazon marketplace – it’s easy to think of Amazon as merely somewhere to buy books and CDs but they also provide a marketplace for myriad traders to sell a huge range of products. Their fees tend to be slightly higher than eBay’s but the way it works make receiving payments and, if necessary, processing refunds simple and smooth. Again, they provide comprehensive trading guides and useful forums. Start with www.amazon.co.uk/gp/help/ customer/display.html?nodeId=3149141. Q A Q A buttons. You could also offer a free gift or free delivery for sales over a certain level, to encourage people to add something more to their order. Alternatively you can tempt people to come back for further purchases by using regular competitions, newsletters and discount vouchers or codes. With discount codes there is also the opportunity for some viral marketing if you can encourage customers to pass them on to friends or, even better, post them on internet discussion forums or discount websites. If you are selling to a market that has dedicated online communities, such as mailing lists or forums, then it may be worth offering specific discount codes to these groups. Looking at the ways your competitors or other businesses in a similar market sector attempt to increase their sales can give new ideas and is always an interesting investment of your time. C Spend, spend, spend How can I encourage customers to buy more? This is a tricky question – it’s easy to just think “drop the prices” but there are other approaches you should consider first. These could include cross-selling (“customers that bought this have also bought…” or “and you may want the following matching items”), upselling (putting links to the more expensive items you sell or to options and accessories), wishlists and “recommend this to a friend” 84 craftfocus Further information We welcome readers’ questions for future issues. Please visit our informative web page at www.loud-n-clear.com to find out more about the numerous services available. Ebony & Ivory ...now in perfect harmony at Fold-A-Box Introducing 2 new colours to the Fold-A-Box range now available from stock! Our standard size now includes black and ivory by popular demand. As with all boxes from Fold-A-Box they are of WKHKLJKHVWTXDOLW\ZLWKSUHÀWWHGULEERQVDQGFRQFHDOHGPDJQHWLF FORVXUHV2IFRXUVHWKH\DOVRIROGÁDWIRUPLQLPDOVWRUDJH²ZKDW could be more harmonious! www.foldabox.co.uk - 01582 499660 Box House, 26 Gardenia Avenue, Luton, Bedfordshire LU2 3NS ICHF Stand J01 Wh ole s On ale ly For the best India beads delivered within 2 days look at: www.eurindiabeads.com for all other beads and findings look at: www.4crea.com tel: +32 475 - 695865 info at: [email protected] smac it's show time Taking place in Paris this March, SMAC 2009 promises craft retailers a unique buying experience. Read on to find out more… In Brief Show: SMAC 2009 Organiser: Grand Palais Communication SARL Date: 15 th-17th March 2009 Location: Paris-Nord Villepinte Exhibitors: 272 in 2008 Attendance: 12,897 in 2008 Email: [email protected] Web: www.smacparis.com As many retailers are recognising, now is not a time to be taking a back seat with regards to building their businesses. To succeed in these difficult economic times, it is more impor tant than ever that craft stores are well stocked with the latest products to keep the customers coming back for more. While Craft, Hobby + Stitch, taking place shor tly at the NEC in Birmingham, may satisfy many retailers’ needs, it’s well wor th taking a trip to SMAC in Paris this March to discover many more unique crafting lines. Indeed, every year suppliers and distributors flock to the fair to ensure they can successfully meet the expectations of their demanding market. Independent retailers, multiples, wholesalers and purchasing groups all take advantage of being the first to get a glimpse of brand new products. Exceeding expectations For several years now, SMAC has been the biggest speciality trade fair in Europe, thanks to the 400 brands and suppliers that attend. Fur thermore, all the new consumer trends will be represented alongside each other in order to help retailers make their buying decisions. For example, at the 2009 event there will be products that meet the demand for sustainable development, as well as products relating to personal expression and customisation. In addition, up-to-the-minute interior decorating products have an extremely impor tant place in the market, as do other sectors of the market currently seeing strong sales, such as scrapbooking. At the same time there is a noticeable return to the classics, for example, in products for children’s crafting, while the trend for all things ‘vintage’ is still going strong. Show sectors As soon as retailers enter the 2009 fair, they will be led down the New Products Avenue, which is the perfect place to star t stocking up on fresh, innovative crafting Sectors covered by SMAC 2009 Stationery/Writing Cards Fine Ar ts Handicrafts and Decorative Ar ts Needlecrafts Framing/Pictures craftfocus 87 it's show time lines. Buyers may also be surprised to learn that SMAC is a hugely international event, with exhibitors and buyers visiting the show from all over the world. “SMAC’s development on the international stage meets a demand from trade professionals themselves,” says Dominique Stouls, President of the SMAC Committee. “As for exhibitors, the international range increased again: its surface area took up more than a third of the hall. With visitors representing 47 countries in 2007, and 51 countries in 2008, SMAC has built up a network of contacts around the world to enhance its 88 craftfocus range and satisfy its par ticipants. Our show has consequently increased its performance and added to its appeal.” There has been much interest in this year’s show; indeed, visitor pre-registrations have risen by 11% for new buyers and by a significant 20% for those who have visited the show before. The venue Offering eight adjustable, multi-purpose halls of 7,100 to 48,000 sq.m in size, Paris Nord Villepinte hosts numerous events each year, including the Bouygues Bâtiment Ile-de-France conference, the Congrès AXA [AXA convention], the Maison & Objet home style exhibition, SIAL [the international food industry exhibition] and Japan Expo. Boasting 90,000 sq.m of outdoor space, the centre is just a shor t distance from Roissy Charles de Gaulle International airpor t and the Le Bourget TGV station. C Further information To find out more about the show, or to pre-register, simply visit the website at www.smacparis.com express your dreams Four new trend themes for the year ahead were presented at Christmasworld 2009, the international Frankfurt fair for festive decoration and interior design. Take a look at what the experts are predicting… Christmasworld 2009 lifted the lid on four key trend themes for this year’s stylish parties, festive occasions and celebrations. Express Your Dreams, the Christmasworld trend book has been developed by the bora. herke stilbüro design team in collaboration with show organisers Messe Frankfurt. Bringing together all the latest colours, shapes and materials for festive occasions, the themes were presented live at Christmasworld, which took place from 30th January to 3rd February 2009. “The influence of fashion, interior design and art is becoming increasingly apparent in the decorating sector too and one can’t imagine a decorating sector without it. We have distilled the key themes, each of which corresponds to a different ambience, from these influences. They all combine modernity with a playful slant,” explains designer Claudia Herke from bora.herke. The four trend themes are: Airy, Sweet, Comfort and Obsession. Airy Airy is a style, which conveys modern ease. Everything looks fragile, delicate, sensuous, transparent and yet contemporary. The colour boundaries are created by chalky pastels ranging from cream to pink and pale grey, all combined with lots of white. Transparent, 90 craftfocus Airy christmasworld shows - christmasworld Sweet translucent materials are as light as the colours. They include facetted crystal glass, motherof-pearl, chiffon, silk and glazed porcelain. The delicate theme is expressed in fine, linear drawings, blossoms, reliefs, embossing and engraving, as well as light and dark shadow effects. The festive decorations, which reflect this style, are both romantic and modern. Sweet Sweet is a sensuous, feminine theme featuring strong, kitschy colours. The milky palette extends from sand, aqua and turquoise to violet, lime and slate grey. Flowers and blossom sponsor decorations, surfaces and prints. Materials include plastic, varnish and porcelain, tulle and satin ribbons. The manner in which the festive occasion is celebrated is as carefree as the style – with spontaneity, intensity and countless accessories. aesthetics and trusted comfort. Obsession Obesession reflects a longing for something special. The colours express both feminine elegance and exclusivity. Quartz pink and mauve lighten up mahogany, aubergine, violet and gold. Decorative motifs, ornaments and forms from the animal world define the design. Exclusive materials underline the luxury of the style. They include lead crystal, precious and paste stones, marble, wood, silk and satin. The Express Your Dreams trend book for Christmasworld is available from Messe Frankfurt. To find out more visit www.christmasworld.messefrankfurt.com. C Comfort Obsession Comfort Comfort plays around with contrasts. Here contemporary is combined with traditional elements. Natural stone, in a variety of nuances, meets metallic surfaces like chrome and aluminium. Mirror and glass are used together with sheepskin, bark and cord. Designs include Norwegian patterns and geometric motifs and stripes as well as stone and wood grains. They include muted colours like slate grey, graphite and caramel combined with brick red. This style represents both a desire for functional craftfocus 91 If you’ve enjoyed reading Craft Focus magazine, why not log onto our website at www.craftfocus.com? Containing up-to-theminute news, events and special offers, the site is updated regularly with information to help you advance your business. Special Features • Featured Articles Read our regularly updated spotlighted features whenever you wish, covering e-commerce, visual merchandising, trade show previews and much, much more. • Back Issues Archive If you're looking for information on a particular subject regarding your business, take a look at our back issues archive. All magazines will be sent out free of charge to qualified registered readers. • Media Pack Download our comprehensive on-line media pack for a features list, advertising rates and specifications. Find a Supplier The latest feature on www.craftfocus.com, the supplier directory, allows you to contact advertisers in the magazine for more information about their products or services. Simple to use and available world-wide 24 hours a day, the supplier directory is a reader reply service for the 21st century. If you would like to find out more, log onto www.craftfocus.com 92 craftfocus Craft, Hobby + Stitch Stand G32 Retail software from Cybertill improves performance, proÞts and customer loyalty. ¥ ¥ ¥ ¥ ¥ ¥ ¥ ¥ Our point-of-sale systems are extremely easy to learn and use With our service, thereÕs no headache or cost of managing staff and systems You can drive your shop, online store, and mail order operations all from a single tool,in real time, using the same stock data We can help you design and build your web site or provide links to your existing site YouÕll always know whatÕs happening in your business, at the touch of a button, from anywhere and in real time Great customer relationship management tools will help you build loyalty and increase sales Imagine speciÞc prices and promotions for all your different customer types With Cybertill, high performance comes at an affordable price. Time to treat yourself to a new till system? Many retailers in the art, craft and toy sectors, ranging from specialist one-store independents to larger chains, and from online shops to multi-channel operations, now rely on a Cybertill system to power their business. We understand your needs and the challenges that you face, and we can help you to make money and build loyalty from your retail operation. To learn more, please contact the Cybertill sales team on 0800 030 4432 or at [email protected] next issue next issue… Handy Hardwear Top tools for every craft discipline Craft Kits We spotlight the best on the market Cross Stitch Your essential guide In-Store Success How to hold a winning craft event Plus Card Making This buoyant sector shows no sign of slowing • Expert Advice • Industry News • Latest Products Issue 12 April/May 2009 Available from: 27th March 2009 Ad deadline: 13th March 2009 craftfocus 95 subscribe to craft focus Fill in the form below to receive a regular copy of Craft Focus magazine Craft Focus magazine, the leading trade title for the craft industry, is available free of charge to qualified registered readers. Published six times a year, Craft Focus contains news on industry trends, new products and all craft trade events. Simply fill in the form below and post to Craft Focus magazine, c/o Kline Davis Ltd, Broseley House, Newlands Drive, Witham, Essex CM8 2UL. Alternatively, photocopy the form and fax to +44 (0)1376 514 555 or register online at www.craftfocus.com. Subscription form Do you work in the craft industry? Yes No Name Job title Company name Address Postcode Telephone Facsimile Email address Please tick one or more of the boxes below which best describe your business. Independent Art and Craft Shop Wool Shop Art and Craft Multiple Model Shop Department Store Toy Shop Needlecraft Retailer Wholesaler/Cash&Carry Haberdashery Importer Mail Order Agent/Rep Other (please specify) Number of Employees 1-5 6-15 16-30 31-50 51-100 101-300 301-1000 1001 + Annual Turnover £0-£25000 £25,001 - £50,000 £50,001 - £100,000 £100,001 - £250,000 £250,001 - £1,000,000 £1,000,001 - £5,000,000 £5,000,001 - £10,000,000 £10,000,001 - £50,000,000 £50,000,001 + Do you wish to receive a free copy of Craft Focus Magazine? Yes Signature Date 96 craftfocus No Now there are two perfect reasons for keeping it simple, Timeless elegance and Classic beauty Introduce a little flair to your scrapbooking and paper craft stock, without the stress. It’s as simple as choosing the right ingredients! Delish Designs UK knows that the most delicious flavours develop from having the right ingredients, and we think the Bistro and Peppercorn collections for 2009 are no exception. Featuring at the Winter CHA, Bistro makes a re-launch to the American and European marketplace, due to its huge success in the UK and Australia. Delish Designs UK is so confident that it will continue to sell well here, that we have re-stocked our shelves and have some fantastic starter packs available for retailers ready to ship now. When you’re looking for a little indulgence, look no further than our latest must have ingredients from our Peppercorn and Peppercorn Petite Collections, just launched at Winter CHA. A delicate selection of new products, that will add a simplicity to the art of creating. The collection features the smallest sampling of striking double dipped patterned papers, to include four double-dipped flocked, embossed and varnished papers with cool embellishments and organza ribbons to match. The range also includes menu cards, a project sheet, die-cut labels, rub-ons and fabric brads. Just add colourful spring accents for a really fresh look! For your FREE Petite Peppercorn Kit, simply email us with your trade details, and we will be delighted to post this little pack of gorgeousness straight to you. Send to [email protected]. Why not look to indulge your customers to a co-branded scrapbooking event in-store by commissioning the Delish Designs UK Team to run workshops, day retreats and classes on your behalf. Simply call us for more information. C For more details, and to view our collections, visit our website www.delishdesigns.co.uk, or call us on +44 (0)1903 774 225. craftfocus 97 delish designs uk advertising feature stock and share Maggie Yeaman is the joint founder of Homespun Ideas, with Dawn McHugh and Linda Preece. The internet is an extremely powerful tool in contemporary business practice and for Maggie Yeaman, Dawn McHugh and Linda Preece it was also the start of a beautiful and productive friendship. The three women met through an on-line discussion forum and discovered a mutual love of craft with a particular emphasis on the social side of crafting. After many project ideas were shared the women began to talk about plans for products in a range of crafts, especially templates, and in the summer of 2008 it was decided that Maggie, Dawn and Linda would form a company and be collectively known as Homespun Ideas. In the short time that has passed since the creation of the business, the 98 craftfocus Homespun Ideas was set up by three friends with a simple desire to bring back the community feel of crafting. We speak to founder Maggie Yeaman about the company’s products and plans for the future... team has already had products manufactured and introduced to the marketplace, using their experience and insight to design templates by the crafter, for the crafter. The company's Inside-Out Card Templates make pretty pop-out inserts for cards with full instructions to aid the crafter and four sets available in the current range. The inspiration behind the templates was a desire to provide the consumer with an efficient, re-usable product that was cost effective and gave great value for money, a shrewd business decision that has the problems faced by the modern crafter at heart. Founder Maggie Yeaman explains: “We suspected long ago that the economy would take a downturn, so Dawn decided that a different approach to card making was needed. The templates can be used by both experienced and novice crafters alike, which offers a broad scope for creating different cards. We also knew that there was very little out there to create a pop-out card like our templates, so we felt that there was a gap we could fill.” In addition to helping the consumer the trio decided to support home grown business by manufacturing all of their products in the UK. “In the current climate we feel that everyone should support each other by pulling together, and we are also more than happy with our manufacturers standards,” asserts Maggie. This conscientious approach has been applied to the very foundations of Homespun Ideas and is an important feature of the company’s website, which has been set up to be an interactive platform that encourages crafters to come up with their own project and product ideas. This is apparent in the fact that items from other designers appear alongside the company’s own products, and the efforts that Maggie, Dawn and Linda have gone to display their philosophy of what crafting should be, as Maggie explains: “We want to take crafting back to its basics where ideas are created from very little and shared with many. In days gone by women would gather around the table and craft together passing on information and ideas. The only difference between those women and us is that we interact now through modern technology. We are also very aware that many people craft alone and we want to build a community where skills can be passed down through the generations.” With such emphasis on the traditional ideals of crafting, the company’s future plans are to maintain its philosophy whilst growing the business through methods such as attending Craft, Hobby + Stitch International in February, where they will exhibit in the BrightSparks Pavilion. “We have other designs in the pipeline for the Inside Out Templates and we want to get lots more products onto our website. In short we want to share ideas, information, and time with like minded people,” says Maggie. C Further information To find out more visit the website www.homespunideas.co.uk