skagit views - Skagit Valley Hospital
December 14, 2015
Festival of Trees raises $285,000 to purchase new dialysis machines
for Skagit Valley Kidney Center
The 27th annual Skagit Valley Hospital Foundation Festival of Trees, in partnership with title
sponsor Associated Petroleum Products, grossed $285,000 over Thanksgiving weekend to
benefit the purchase of 27 new hemodialysis machines for the Skagit Valley Kidney Center.
Kicking off the holiday season, more than 200 children and their families joined in Breakfast
in Wonderland on Friday morning and more than 1,500 people viewed the 30 elaborately
decorated Christmas trees during the weekend’s Family Festival Days.
More than 550 people attended the Gala and Auction on Saturday, bidding on the beautiful
trees and an assortment of auction items.
The annual event truly showcases the creativity, volunteerism and generosity of our
community, said Linda Frizzell, Executive Director of the Skagit Valley Hospital
“We are extremely grateful to the Skagit Valley community for their support and participation in this event,” Frizzell said. “Because of this amazing generosity, we are closer to purchasing 27 new kidney dialysis
machines for the Skagit Valley Kidney Center.”
Tuesday, December 15
Lunch by Olive Garden for SRC Riverbend and Oak Harbor Dermatology
Midnight Dinner by SVH Food Services for SVH Night Shift
Thursday, December 17
11 a.m. – 2 p.m.
5 – 7 p.m.
Lunch in the Bistro for Skagit Valley Hospital, SRC MV and Finance/Bus. Office
Dinner in Bistro for the SVH Swing Shift
Thursday, December 17 - SHUTTLE SERVICE for Finance and Business Office to attend Holiday Cheer!
Help stock our local food bank for the Holiday Season and bring a canned food item to your holiday cheer
Happy Holidays from the Senior Executive Team
Thank you to our Christmas decoration donors!
The garlands in the main lobby and other areas of Skagit Valley Hospital are a donation from Cascade
Mall in Burlington.
The tree in the Main Lobby is the Mary Hudson Team Tree titled “Christmas Cheer Around the
World,” designed by Tracy Finnegan, Joanie Moe, Pattie Whelan and Kathy Coury.
The tree in the Kincaid Lobby is the Zach Barborinas Team Tree titled “Ho, Ho, Holidays!”
designed by Tesha Deeter and Dawn Starkovich.
The tree located in the lobby of Skagit Regional Clinics – Mount Vernon is the Jane Root
Team Tree titled “Rustic Elegance,” designed by Brittany Crabb, Sara Hebel, Jane Root,
Michelle Gjersee and Sharon Zaferin.
Sound Physicians provides hospitalists to Skagit Valley Hospital
Sound Physicians, a health care organization focused on improving quality and lowering cost
throughout the acute episode of care, now provides hospitalist services for Skagit Valley Hospital.
A hospitalist is a doctor who specializes in the care of patients who are in the hospital. At Skagit
Valley Hospital, the team of Sound Physicians known as hospitalists offer round-the-clock care to
patients whose primary care providers request the service.
Sound Physicians will recruit a team of 12 hospitalist physicians, including a chief hospitalist, as
well as a hospitalist nurse focused on driving performance improvements and patient
Damon Pope, RN and Chief
Hospitalist Robert Cooney, MD.
Free continuing medical education
The Human Rights Campaign Foundation offers more than
50 different online, on-demand CME accredited LGBT
training options free to staff and providers. These training
options include both interactive eLearning courses and
recorded webinars. Topics range from the basics of LGBT
Patient-Centered Care to more specialized topics for
Visit hrc.org/hei/lgbt-training for course descriptions and
to register for training.
The Mental Health Center employees celebrating
Ugly Sweater Day on December 10
Help us reach 1000 likes! www.facebook.com skagit.regional.health
U P C O M I N G
E V E N T S
Dec 21 and Dec 22 (Mon/Tue)
8 a.m. - 2 p.m.
Closed 10:30 a.m. to 11:15 a.m.
Skagit Valley Hospital
Sign up online with
Hospice offers Free
Holiday Grief Support
Anyone who has suffered loss
and is experiencing grief can
find the holidays especially
challenging. Hospice of the
Northwest is offering a free
grief support group led by
Bereavement Counselor Diane
Hart, MSW. Groups will be
held at the Hospice of the
Northwest office, located at
227 Freeway Drive, Suite A in
Mount Vernon on December
17th from 3 - 5 p.m. RSVP is
not required. For more
information, call 360-814-5570.
FOOTBALL Jersey Days
Friday, December 18
Thursday, December 24
Dress for the day: Wear your
favorite football team “logo”
jersey or T-shirt and jeans
(in good repair), On the
nursing units, Scrub pants with
a favorite football team “logo”
jersey or T-shirt is appropriate
DNV and ISO Compliance– Dec 2015
By Sarah Place, Director of Quality
SRH has been accredited by DNV (Det Norske Veritas) since 2010. We expect the next
DNV survey to be done in the spring of 2016. Being DNV certified also requires
compliance with International Organization for Standardization quality management
standards - ISO 9001
ISO 9001 Certified companies have:
- Higher customer satisfaction
- Increased profitability because of efficiencies
- Market advantages
- Improved communications about quality of our service
- Higher job satisfaction
Principles of ISO 9001 Quality Management Standards
1. Customers are the focus. Customer satisfaction is key.
2. Leadership provides vision.
3. A system approach - all processes are linked. Achieving goals in one area impacts
performance in another.
4. Staff involved in program planning, continual evaluation and corrective
5. Conduct internal audits to measure and monitor performance and determine
ISO 9001 Quality Management Requirements
Quality Management System. Develop program goals, assess performance, implement
corrective and preventive actions, and communicate performance assessments to
leadership, including the Board.
6 key policies control program performance
(see Quality Manual in Manuals on Line-Lucidoc)
* Document Control
* Record Control
* Internal Audits
* Control of Expired, Damaged or Recalled Products
* Corrective Action
* Preventive Action
SAY WHAT YOU DO
Ensure policies, procedures, and work instructions are up to date, accurate and are being
DO WHAT YOU SAY
Follow policies and procedures as written.
Assess performance of your own programs and report to EQOC.
AND IMPROVE IT
Measuring, monitoring and making improvements (corrective or preventive actions) to
our Quality Management System to improve care and patient satisfaction.
Holiday Safety Note
By Jose A. Salgado, Supervisor - Security Services
Security Department would like to remind all employees to secure their belongings both
inside the hospital/clinics/outbuildings and outside to include vehicles. During the
holiday season there tends to be an increase in property theft. Please report any security
concerns via email to SVH Security Team or dial 360-630-7174. On behalf of the Skagit
Regional Health Security Team, we wish everyone a happy and safe holiday season!
November Service Standard Award Winners
Safety – Verenise Perez, Residency Clinic team member
Nominated by a co-worker
Verenise used her sixth sense and realized that the
patient was in need. She stepped in and showed
amazing compassion and empathy to the patient,
making them feel valued as a person. She made
extraordinary efforts to reach out to this patient and
get them the resources they needed to guarantee their
safety. Verenise truly made a difference in this
Compassion – Harley Weaver, SRC Stanwood
Service Standards Honor Roll
Honor Roll is a list of employees who have been
recognized by co-workers or patients for their
demonstration of one of our service standardsSafety * Compassion * Presentation * Efficiency
They have put their “Best Foot Forward”!
Raquel Ayon – SRC Residency Clinic
Carolyn Collins, ARNP – SRC MV Urgent Care
Richard Cummins – Environmental Services
Jodi Heinrichs – SRC MV Family Medicine
Phil Holboy – Finance
Peter Wold – Regional Cancer Care Center
Nominated by a co-worker
Harley is one of the first people patients see when
they arrive for care. One of this area’s patients shared
how they were impressed watching Harley maintain
a soothing and reassuring voice with even the most
impatient patient, staying positive and supportive.
She is wonderful! Thank you Harley for being there
for our patients!
Presentation – Joey Warren, SRC Plant Oper ations
Nominated by a co-worker
Joey jumped into action to make sure the transition
for a new clinic went off without a hitch and that our
newest group felt welcome. Joey quickly juggled
multiple tasks coming at him, with hard work and
dedication. He exemplifies professionalism. He was
an integral member of the transition team for SedroWoolley Family Medicine. Congratulations, Joey!
Efficiency – Danny Wilder, SVH Plant Oper ations
Nominated by a co-worker
Danny is recognized for jumping in and
assisting with a major project. He did an
excellent job organizing and arranging all
of the items which had been accumulating
in the shell storage space, providing easy
access. This was a significant amount of
work and Danny did it with enthusiasm.
Well worth the recognition!
Leader of the month – Roxanne Olason,
Chief Nurse Executive
Nominated by Connie L. Davis, MD, MHA, Chief Medical
Leadership is not for the faint of heart, it
is especially challenging when there are
many forces of change. It is also not
easy when every day brings a new
event or problem. This month’s leader
of the month however makes it look
easy. Roxanne is clearly fearless and
unabashedly practical and confident. She asks
poignant questions, is most zealous about process
being paramount, not afraid to offer another point of
view and supports those who try even if they do not
succeed. Roxanne asks for commitment, continual
improvement, honesty, critical thinking and above all
for safe care of the patient. She is one I am proud to
walk next to as we start our new journey. With great
respect, I name our Chief Nursing Officer, Roxanne
Olason as our leader of the month, it is a privilege to
work with you!
Best Foot Forward – Raquel Ayon, Medical Assistant - Residency Clinic
Nominated by co-workers
Raquel has come into our clinic as a temporary medical assistant to help cover maternity leave for three of our
staff members. She consistently goes “above and beyond” to make sure things run smoothly. Among many tasks,
she visits with patients waiting in the lobby to tell them what to expect before they see the doctor. You can always
count on Raquel to be there to help!