Service Profile: who we are

2013
Annual Report
Ko Kahurānaki te pae maunga, tātai maunga tū tonu,
tātai tangata ngaro noa, ngaro noa.
Ko Ngaruroro te awa tipua e whakairoiro i a Heretaunga Haukunui,
Heretaunga Ararau, Heretaunga Takoto noa
Mauri ora ki te mana Māori o Heretaunga.
Tihei Mauri ora
E aku nui, e aku rahi, e ngā mauri tū o ngā mātua tīpuna, tātou rā kua
whakautu nei te karanga o ngā whānau puta noa ki Heretaunga, aku
whakatamarahi ki te rangi, kia ora tātou katoa.
The opening of our 11-bedroomed kaumātua whare Te
Ahurutanga in Flaxmere earlier this year was a statement to
our community: “We care and we are here to stay”.
expansion of our staffing in areas such as Human Resources
and Communications, means we have recorded the first
annual deficit ($600,000) in our history.
Heretaunga Park fulfilled that same role when it was opened
more than a decade ago.
However, thanks to our foresight, prudent financial
management and wise investments, we have the cash
reserves and capital base to weather this deficit. We have in
place a budget to break even next year and look to returning
a surplus again the following year.
Both facilities are testament to the vision of our Taiwhenua
and the unwavering drive and determination of Alayna
Watene as our Kaiwhakahaere Mātua.
Alayna’s resignation earlier in the year marked the end of
one era and the beginning of another, so it is appropriate we
reflect on Alayna’s enormous contribution to the Taiwhenua
over 20 years, and her hand in our growth, from the boot of a
car and a tractor shed to what is recognised on the national
Māori landscape as an exemplary organisation. This was by
any measure an admirable feat.
There is not a Māori service provider organisation of note
in the country who would not know of Alayna and her role
in the development of our Taiwhenua. Whilst her heart
and focus has always been in Heretaunga, her profile and
influence is national and international. We owe a debt of
gratitude to Alayna, whom most will credit for the facilities,
services and opportunities we make available to our whānau.
If you look up ‘wāhine toa’ in the dictionary you should find
her name next to it. Her determination, resilience and steely
grip on the reigns of the organisation enabled her to drive
our growth and success, often against the odds and amidst
economic and political turbulence.
We wish Alayna well in her future endeavours, through which
she will no doubt continue to challenge the status quo and
drive growth and innovation.
Our investments in future-proofing our organisation through
the establishment of the kaumātua whare, purchasing the
property in front of ours on the expressway corner, and the
We are positive about the future. We have retained our key
contracts and, as always, continue to seek new opportunities
to deliver on our vision for the future of Heretaunga. Our
capacity, capability and reputation for delivery underpin
our position as the ‘go to’ organisation for service funders.
We will continue to drive our Matariki Whānau Ora programme
and develop our services, guided by our aspiration to ‘realise
whānau potential’.
Alayna has set the benchmark for us in recruiting a new Chief
Executive. Our board ‘Te Haaro’ will be working kanohi ki te
kanohi – pokohiwi ki te pokohiwi (face-to-face and shoulderto-shoulder) with our new CE as we consolidate and prepare
for the future. It will be a constantly challenging, daunting
and exciting task.
In conclusion, I would like to take this opportunity to
publicly thank Marei Apatu for his commitment and
dedication in stepping into the role of Interim CE, followed
by Acting CE, and the leadership he has displayed for staff
and stakeholders. He tane purotu.
Mauri ora ki te mana Māori o Heretaunga
Mike Paku.
Chairman of the Board of Trustees
Contents
Mihi and Message from the Chairman Mihi and Message from the Interim Chief Executive 2
Tikanga at the Heart 3
Matariki Whānau Ora
4
Framed Up For Fun 5
Sponsorships, Scholarships and Distributions 6-7
Pēpi and Tamariki 8-9
Rangatahi 10 -13
Kaumātua1
14 -16
Healthcare in the Community
17
Harnessing Talent 18
Mental Health 19
Organisational Development
20
Organisational Highlights
21
Service Profile: Who We Are
22 - 23
Governance24
Financial Report and Summary 25 - 27
Service Directory
28 -29
Date of agm -
Friday November 15th
Heretaunga Park. 6:00pm
Page 1
Ko Heretaunga Haukunui Ararau Haaro Te Kaahu Takoto noa Ringahora
E rere te huata hopukia e rere te manuka tomokia – Tēnā Koutou Katoa
Stepping into the role of Acting Chief Executive of Te Taiwhenua o Heretaunga in March 2013, my
priority for the remaining three months of the financial year was to provide steady leadership,
maintain business continuity, and keep the board and stakeholders well informed as TToH moves
foward with new perspectives aligned with our Strategic Plan objectives.
Achievement of these objectives involved:
• Communicating the organisation’s vision and mission;
• Assessment of the impacts of funding reductions;
• Establishment of the Audit and Risk Committee and the
Quality and Risk Management Steering Group;
• Finalising the Five-Year Strategic Plan and presenting to
the Board for approval;
• Revitalised and strengthened relationships with
stakeholders;
• Establishment of the Matariki Whānau Ora team to
ensure expectations are fulfilled.
• The opening of the Kaumātua Whare ‘Te Ahurutanga’ in
Flaxmere; and
• Extending manaaki ki ngā ringa raupa.
TToH faces a challenging time in redressing an operational
deficit for the year ended June 30, 2013. An action plan to
achieve a break-even financial result has been put in place.
This includes:
• A review of the funding offered for fee-for-service
•
•
contracts, to align them with the Consumer Price
Index and successive increases in the costs of business
operation;
Reducing staff turnover through an improved recruitment
approach; and
Prompt action in addressing property market
fluctuations and changes in government policy.
TToH will position itself for change and transformation. The
organisational culture, workforce and practice will work
through its own processes for improvement while continuing
to support the aspirations of whānau as they move from
dependency toward empowerment.
Tena koutou Katoa
Te Taiwhenua o Heretaunga is a kaupapa Māori organisation representing all Māori who
live in, or whakapapa to, Heretaunga.
There are some common challenges facing most community
service providers. Need and acuity are higher than ever,
while funding for many programmes has been stopped,
pegged, or in some cases reduced to unsustainable levels.
For TToH, this has put even more pressure on our frontline
services and our kaimahi who are daily faced with the
realities of increasing poverty and deprivation. These are
the people who see beyond the fine print of contracts to the
needs of our whānau.
Working with those realities is the kaupapa of TToH – the
reason we are here. Our task is to support the whānau and
marae of Heretaunga, to pursue their development, and to
speak for them where they cannot.
Mike Paku
Chairman
Page 2
Marei Apatu
Te Kaihautū
There has been no reduction in our energy or commitment
to this.
Our thanks go to the organisations and individuals we
partner with outside TToH – marae, hapū, the Hawke’s Bay
DHB, Ministry of Social Development, Ministry of Health,
Housing New Zealand, Te Puni Kokiri, Hawke’s Bay Regional
Council, Hastings District Council, businesses, schools and
our communities.
We offer our aroha for your continued support through the
partnerships that underpin our moemoea (vision).
Te Haaro o Te Kaahu ki Tuawhakarere
The View of the Hawk is our Future
Tikanga at the Heart
Tikanga is one of the key foundations of Te Taiwhenua o Heretaunga.
Not only does tikanga help to define us as a kaupapa-Māori
organisation out in the community, it is the backbone,
the thread that holds together all the other strands of the
organisation.
Tikanga finds expression in a myriad of ways within TToH -beginning with karakia each morning -- and flows through
to the work of kaimahi out in the community.
This focus has been maintained even as TToH has grown and
developed exponentially during the past 28 years.
Last year, a Pou Tikanga (cultural adviser) was appointed
to oversee and ensure its ongoing development within the
organisation.
Most of the 170 staff of TToH are Māori, but there is a
significant number of other nationalities among them.
To assist those unfamiliar with tikanga, the Pou Tikanga
created a tikanga information handbook, named Te Toi
Huarewa, which was launched early this year.
Te Toi Huarewa encourages staff to set themselves some
goals. This can begin with simple steps such as learning to
use te reo greetings and farewells in emails and letters.
The name Te Toi Huarewa means:
Building and Realising Potential.
Piki ake kake ake I te toi huarewa, te ara o Tāwhaki
The goal is enlightenment
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T
T
T
T TT T
Matariki Whanau Ora
The launch in June of a new programme named Matariki
Whānau Ora signalled the beginning of far-reaching change
within Te Taiwhenua o Heretaunga and the way it interacts
with whānau.
Matariki Whānau Ora is a new approach to supporting
whānau, based on working with whānau collectives rather
than individuals, and helping them to achieve planned goals
leading to a stronger family unit.
This change has already required a re-focusing of the
way TToH works, both internally and externally. Work is
progressing on many fronts, including the integration of
various service areas to allow more streamlined service
delivery, administration, information management,
Population Profile
These statistics for all Heretaunga Māori aged 15 and over
are drawn from the results of the 2006 Census, the latest
information available. They portray an under-educated and
low-income population predominantly employed in lowskilled jobs. These are among the factors that culminate
in the health, social and education challenges that Te
Taiwhenua o Heretaunga is working hard to redress. Among
this demographic:
• 53.8 percent have never married
• 28.2 were married at the time of the Census
• 17.9 percent were separated, divorced or widowed
• 31.2 who have never been married were living with
a partner
Page 4
monitoring and reporting. This is likely to include a single
point of enrolment to all TToH services.
The Matariki Whānau Ora approach is commonly referred to
as “wraparound”.
Under the guidance of a Matariki Whānau Ora
kaitakawaenga, who will monitor and maintain oversight of
their progress, the whānau identify all the challenges and
barriers confronting them, then map out a Development
Plan to address all these issues.
The kaitakawaenga helps the whānau access all the services
and information they need to achieve their collective goals
set out in their plan.
The goal of this process is to strengthen the whānau and
enable them to forge ahead as a self-sustaining and
supportive group.
This is in contrast to the traditional, compartmentalised and
fragmented model of service provision, in which individual
members of a whānau engage with multiple agencies that
lack an overview of whānau circumstances.
TToH has appointed four kaitakawaenga and an information
analyst to its Matariki Whānau Ora team, and is working
with Te Puni Kokiri to implement the programme.
• 45.4 percent had no formal qualifications
(compared with 39.9 per cent of Māori across the
country).
• 23.4 percent had a post-school qualification
• The median income was $18,800
($20,900 for all Māori)
• The biggest single income grouping was for
those with annual incomes of $10,000 -$15,000
• The second- biggest group had incomes of
$15,000 - $20,000
• The third and fourth-biggest groups had
incomes of $5000 - $10,000, and $1000 - $5000
respectively
• The unemployment rate was 10.4 percent
(11 per cent all Māori)
• The most common occupation was “labourer”.
Giving Back
Many low-income clients of TToH receive support from the
Hastings Foodbank, so TToH staff like to give something
back to the foodbank. Collections are done twice a year.
Above: TToH kaimahi George Edwards and Jimmy Green with the most
recent donation from TToH staff to the Hastings Foodbank .
Left: School Attendance officers Paul Drower and Ruth Fa'afuata run a
free sausage sizzle during a Rangatahi Services promotional roadshow.
Page 5
2013 Sponsorship, Tertiary Scholarships,
Marae and Community Distributions
Te Taiwhenua o Heretaunga supports a wide range of
individual, group and community endeavours.
In the year to June 30 it allocated $294,620 to community
development. Of this, $125,000 was channeled through the
community development wing of TToH, Te Manaaki Taiao;
another $104,000 was distributed to marae; $34,295 was used for
community causes; $4,325 to sport, and $27,000 to
tertiary scholarships.
Community Development Distributions
Te Manaaki Taiao
Sport Sponsorship
Marae
Community
Tertiary Study Awards
Tertiary Scholarship Recipients 2013
Name Course name Learning Institute
William Makea Bachelor of Commerce-Economics/Finance Major Victoria University
Sonia Paul Bachelor of Applied Social Sciences EIT, Taradale
Jarrod Edwards Bachelor of Social Sciences- Major Psychology Waikato University
Candice Wisnowsky Bachelor of Health Science in Oral Health
AUT, Auckland
Laurae Blake Bachelor of Early Childhood Education Te Tari Puna Ora o Aotearoa
Kiwa Huata Bachelor of Business AUT, Auckland
Page 6
2013
SUPPORT FOR COMMUNITY GROUPS & EVENTS, TERTIARY STUDY AWARDS & MARAE DISTRIBUTIONS
Month
Recipient
Sponsorship
Approved
Jul-12 Ashton Robinson
Te Kura Kaupapa Maori o Ngati
Kahungunu
Ngati Kahungunu Iwi Inc.
Aug-12 Aurora Akauola
Mahakui Akauola
Janna Vaughan
Sep-12 Ngati Kahungunu Iwi Inc.
Waiata Maori Music Awards
Jordan Pearse
Event
Venue
Amount
(includes GST
if any)
250
1,000
NZ Under 17 Mixed Touch Team - Development Tour
National Secondary Schools Kapa Haka Competition
Sydney, Australia
Whangarei
Ngati Kahungunu Iwi Inc. 2012 Sports Awards - Category Sponsor
2012 International Va'a Sprint Championships
2012 International Va'a Sprint Championships
World Muay Thai Kickboxing Championships
2012 Koroneihana
Waiata Maori Music Awards
Under 21s Canoe Polo World Championships
Waipukurau
Calgary, Canada
Calgary, Canada
Russia
Ngaruawahia
Hastings
Poland
Touch NZ Development Squad
International Sports Karate Association - 2012 ISKA Round V
Wellington
Gold Coast, Australia
250
100
International Sports Karate Association - 2012 ISKA Round V
2012 Oceania Youth Tournament
Gold Coast, Australia
Churchill, Melbourne
100
150
Raukura Matthews
National Manu Korero Competition
Nelson
150
Ngati Kahungunu Iwi Inc.
Ngati Kahungunu Iwi Inc. 2012 Sports Awards - Tickets
Waipukurau
300
Dec-12 HB Softbal Association
Jan-13 Te Kura Kaupapa o Mangateretere
Feb-13 Waitangi Festival at Clive
North Island Under 15 Tournament
Ngati Kahungunu Primary Schools Kapa Haka Festival
Waitangi Day
Counties
Hastings
Clive
Under 13 Central Region Softball Tournament
Lower Hutt
Mar-13 Kiana Tahau
HB Under 15's Girls Touch - 2013 National Championships
Tauranga
75
Waipatu Maori Catholic Club
Ngati Kahungunu Iwi Inc.
Apr-13 Cranford Hospice
May-13 Waipatu Club
HB Maori Secondary Language
Teachers Assoc.
Jun-13 Kahungunu Asset Holding Ltd
Wananga
Te Reo Awards 2013
N/A
Wananga
2013 HB Secondary School Kapa Haka Competition
Hastings
Hastings
Hastings
Ohakune
Hastings
950
3,450
200
250
500
Tautane Station Open Day
Herbertville
TOTAL
Kahuranaki Marae
Kohupatiki Marae
Fundraiser for Centennial Celebrations
Centennial celebrations
Hastings
Hastings
1,000
500
Waimarama Marae
Timoti Karetu celebrations
Hastings
1,000
Taraia Marae
Waipatu Marae (Aunty's Garden)
Waipatu Marae
Carving Tools
Kai on the Marae
Wananga
Hastings
Hastings
Hastings
250
805
1,200
TOTAL
4,755
Mateus Marsh
Kaedyn Jessup Tahau
Kiana Jessup Tahau
Oct-12 Aaliyah Ah Kiong
Chrystal Jessup
MARAE
SPONSORSHIP
TERTIARY STUDY
AWARDS
MARAE
DISTRIBUTIONS
2013 Awards
6 Recipients
1,265
800
800
800
2,600
1,275
500
200
1,000
16,310
150
440
33,865
First year payment
27,000
TOTAL
27,000
Houngarea Marae
7,000
Kahuranaki Marae
Korongata Marae
Mangaroa Marae
Matahiwi Marae
Mauwhango (Whitikaupeka) Marae
7,000
7,000
7,000
7,000
2,000
Mihiroa Marae
Omahu Marae Trustees
Oruamatua Marae
Ruahapia Marae
Runanga Marae
Taraia Marae
Te Aranga Marae
Te Awhina Marae
Waipatu Marae
Waimarama Marae
Winiata Marae
Waipatu Marae
Waimarama Marae
Whitikaupeka Marae
Winiata Marae
TOTAL
TOTAL
7,000
7,000
2,000
2,000
7,000
7,000
2,000
7,000
7,000
7,000
7,000
7,000
7,000
7,000
2,000
104,000
169,620
TOTAL 104,000
TOTAL 228,907
Page 7
Pepi and Tamariki - Babies and Children
The outstanding results received by the Tamariki Ora programme within TToH’s Taiora Clinical
service were acknowledged through a prestigious regional health award last November.
Award for Outstanding Work
The team won the category of Commitment to Reducing
Inequalities in the Hawke’s Bay District Health Board’s 2012
Health Awards.
TToH was also co-winner of Team of the Year for its
involvement in the Safe Sleep programme.
The TToH Tamariki Ora team is dedicated to giving babies
and children a safe and healthy start in life through a wide
range of health checks and services, and developmental
monitoring, followed up by referrals whenever necessary.
Among its top priorities is ensuring that every tamaiti is
enrolled with a GP.
The team has made a significant contribution to the
achievement of a 97 percent immunisation rate among
under-2s in Hawke’s Bay, including many tamariki in hardto-reach communities. Of the 987 children enrolled in TToH’s
Tamariki Ora, 92 percent live in areas of highest deprivation.
Tamariki Ora is open to children from birth to five years,
throughout Hastings, Napier and Central Hawke’s Bay.
Say Ahh Rhuematic Fever prevention
Say Ahh is a programme in which TToH is partnered with the
Hawke’s Bay DHB to combat rheumatic fever in Flaxmere,
historically an area with one of the highest rates of the
disease in the country.
Page 8
Rheumatic fever, which can result in permanent heart
damage, is caused by strep throat infections.
The Tai Ora Clinical team from TToH works with Peterhead,
Flaxmere and Irongate schools, providing free throat swabs
and follow-up antibiotics for those children who test positive.
In the year to June 30, 2210 swabs were done, of which
309 returned a positive result, with follow-up antibiotics
provided.
There have been no cases of reheumatic fever among
Flaxmere school children since the Say Ahh programme
began.
Other benefits of the programme include:
• enrolment of families with a GP
• referring families to Healthy Homes to get assistance
with home insulation and improved living standards;
• Referral to the Mobile ear nurse for pathway to
tonsillectomy;
• The application of Whānau Ora values to help families
achieve personal goals and whānau aspirations; and
• Integrated health-promotion activities including referral
to smoking cessation programme Aukati Kaipaipa; hand
washing and teeth cleaning.
In-Home Immunisations
Early in 2013, Tamariki Ora was one of a select few
organisations invited by the Ministry of Health
to feature in its new immunisation-promotion
booklet. This provided an opportunity to showcase
our Tamariki Ora in-home immunisation service
and profile TToH more generally to a nationwide
audience.
In-home immunisations have proven to be an
effective way of ensuring tamariki get them on
time, whether or not they are enrolled with TToH.
In the year to June 30, TToH Tamariki Ora nurses
administered 853 immunisations to tamariki,
many of them in hard-to-reach population groups.
This was an admirable achievement by a small
team, and made a significant contribution to
Hawke’s Bay’s success in lifting its immunisation
rate for under-2s to 97percent.
Page 9
Rangatahi
- Teenagers
Rangatahi are the largest single
demographic within the Māori
population of Heretaunga. Of the 16,236
who identified themselves as Māori during
the 2006 Census, 47 percent were aged 19
or younger.
Generating
Aspiration
A strong relationship between Te Taiwhenua o Heretaunga
and the University of Otago came to the fore in June with the
staging of a three-day Science Wananga for 30 rangatahi
from three Hastings schools.
A recognised need for more Māori scientists was the rationale
behind the wananga, which was targeted at pupils in Years
8 and 9 at Hastings Intermediate, Flaxmere College and
Hastings Boys’ High School. At this stage of their education,
these rangatahi still have flexibility in their choice of study
paths.
The goal of the wananga was to expose them to a range of
science careers, particularly in environmental science.
The wananga was based at Matahiwi Marae, where the
rangatahi stayed over with Otago University tutors, who
ran recreation and discussion programmes in the evenings
after dinner.
Attendance Service
At the beginning of 2013, Te Taiwhenua o Heretaunga took
up a new contract with the Ministry of Education to provide a
School Attendance Service across a wide stretch of the East
Coast from Tutira to Wairarapa.
This contract, which has seven Attendance Officers across
wider Hawke’s Bay and another two working for a service
partner in Wairarapa, has linked up with 173 schools.
The new, integrated attendance service takes a wholistic,
whānau ora-style approach to resolving truancy by
addressing the root causes for children not attending school.
This can include calling on a wide range of support services
to empower whānau to resolve the issues that are resulting
in their children missing out on valuable learning.
This is a very different approach to the truant-focused service
of the past, and one that has created some challenges as
all partners make the transition from quick-fix to deeper
understanding and longer-term solutions.
Page 10
Statistical profile
Results from the 2006 Census (the last one
for which statistics are available) show there
were 16,236 Māori living in Hastings District
(Heretaunga).
1. They constituted 23.8 per cent of the
district’s population
2. 36.1 percent were aged 15 or younger
3. Another 11 percent were aged 15 –
19, meaning 47 percent of the Māori
population of Heretaunga is aged 19 or
younger
4. Just over half the Māori population is
younger than 25
5. The median age among all Heretaunga
Māori was 22.3 years
6. Only 4.1 percent were older than 65
The TToH Attendance Service has grown in its understanding
of what is effective, and is looking forward to introducing
the wraparound elements of Matariki Whānau Ora to the
Attendance Service.
Youth Service
TToH is an accredited Youth Service provider, offering
support for rangatahi aged 16-17 who are not in education,
employment or training (NEET); those who are receiving the
Youth Payment; and young parents aged 16-18. The staff
of our Youth Service work hard to connect with their young
clients at every level. In May they took a roadshow to the
plaza by Hastings clocktower, where they set up activities
including a crossfit challenge, a free sausage sizzle, and a
point for rangatahi to register themselves for any support
they might need.
Page 11
Robert Feck, 19, had no idea he was suited to early
childhood education until he was given an opportunity
through Whakaakoranga to do some work experience
at Te Tirahou. He is now studying for his Level 3
Certificate, then intends to go on to Level 4 studies.
Foundation Learning
Whakaakoranga is a self-directed, 20 week, full-time training
course that aims to prepare learners (akonga) for entry
into employment or further training and education. As a
Foundation Focused Training Opportunity (FFTO) course, it
also seeks to improve levels of literacy and numeracy.
Most akonga are referred by Work & Income New Zealand,
having been deemed at risk of developing long-term benefit
dependency.
During the 20 weeks, akonga have the opportunity to achieve
18 unit standards (51 credits) that focus on preparing them
for work such as CV writing, interview skills and techniques,
computing skills, budgeting, measurement to solve
problems, interpreting statistics, career planning, planning
Page 12
for learning, and workplace health & safety to name a few.
Akonga also complete a three-week work experience
placement in their industry or position of interest.
Whakaakoranga launched this programme in 2012. Of the
21 akonga who were enrolled;
86 percent of completed 14 weeks training minimum;
81 percent passed at least 3 unit standards;
38 percent went into further training at Level 2 or above;
and
52 percent went into paid employment.
These results demonstrate the benefits of using strong
networks to support better outcomes for whānau.`
•
•
•
•
Home Base for Teen Parents
Te Whare Karamu has continued to perform as a centre of
excellence, acclaimed by audit and welfare authorities.
The whare provides warm and secure family-style
accommodation for up to six residents aged 17-19, and
their babies, with 24-hour care, supervision and guidance
by experienced house parents.
In signing up for Te Whare Karamu, these young parents
enter a programme designed to teach them life and
parenting skills, prepare them for independent living with
their babies, and support them in ongoing education or
training.
The high quality of this programme has produced some
outstanding successes among our graduates during the
past year.
Page 13
Social Housing
Te Ahurutanga - Affordable Comfort
Te Ahurutanga, a 10-bedroomed kaumātua whare designed
and built by Te Taiwhenua o Heretaunga, opened some
months ago to acclaim from politicians and community
alike.
The whare, a joint venture between TToH and Housing NZ
-- and managed by TToH -- was built to provide affordable
housing for kaumātua whose only income is National
Superannuation.
Housing Minister Dr Nick Smith, who attended the Naming
and Blessing of Te Ahurutanga, said the whare could be
a blueprint to resolve a significant problem within the
country’s housing stock.
Many elderly are living alone in three-bedroomed State
houses. Those houses could be used by families, but there
is often nowhere else for the elderly occupants to go,
particularly when they do not need, or want, to go into
expensive rest homes.
Page 14
Modelled on the internationally-successful Abbeyfield
concept, Te Ahurutanga was built to cater for kaumātua who
are still able to live semi-independently.
Each resident has a spacious room with en suite bathroom,
and access to shared living and recreation areas. A live-in
housekeeper provides them with two meals a day. Residents
prepare their own breakfasts and weekend meals in the
communal kitchen, and are expected to help with the chores
and gardens.
The spacious and modern design of Te Ahurutanga
provides comfort and security for residents,
with an ever-changing outlook on to beautiful
Flaxmere Park.
.
Takaputai Walker
- a master carver
passing on his skills.
Mary Paki, the first resident of Te Ahurutanga, and her
daughters Elaine Paki, Angela Robinson and Evelyn Savage.
Page 15
Keeping Our Kaumātua Healthy
TToH provides a multi-faceted programme to keep kaumātua
fit, healthy and engaged with their communities.
Gym sessions, tai chi, stretching, music, entertainment,
outings and lunch are provided, along with health checks
and monitoring.
TToH is also funded by the Ministry of Health to provide
kapahaka for over-50s. Known as Taikura, this is designed
to provide a good workout requiring concentration, coordination and stamina. The oldest participants in Taikura
are in their 90s.
Page 16
Taking Healthcare to the Community
Tai Ora Clinical – Mobile Nursing
Significant change has been made to Tai Ora Clinical’s
Mobile Nursing Service contract to reflect the current trends
of increased general practice and mobile nursing out in the
community.
Accordingly, nursing knowledge and skills have increased to
meet the needs of whānau out in the community, which has
seen the Mobile Nursing Service contribute to a wide range
of improvements in community health.
These include rates of cervical smears, breast
mammography, cardiovascular monitoring and treatment,
flu immunisations, tamariki immunisations, rheumatic
fever prevention, health monitoring and checks, health
education and promotion, and referrals to other services for
assistance with specific issues affecting the quality of life
for whānau.
Over 50 per cent of New Zealanders have difficulty
understanding standard health information. (Ministry of
Health, 2010). A health literacy screening tool has been
implemented to assist whānau in this respect.
Taitokerau inter-tribal, quit-smoking challenge that took
place from March to June. Their waka included a 71-yearold woman who had been smoking for 60 years.
The Porangahau team (waka) came first-equal with another
waka of Kahungunu from Te Reinga, winning them $3750
each. The Porangahau waka put their prize money toward
marae improvements.
Our Aukati Kaipaipa programme featured in a Ministry
of Health newsletter named Turning Point as a successful
provider.
The Ministry also used TToH reports as exemplars for other
smoking-cessation providers.
On the Horizon
•
The Mobile Nursing team have been awarded a contract
to provide nurse-led clinics at the Ministry of Social
Development site in Hastings. Taiora Nurse Clinic Hub will
commence on November 1, 2013.
A new reporting template is currently being developed for
quality documentation and control. This template will mean
that whānau enrolled in the Mobile Nursing Service receive a
specific, individualised, high-quality nursing care plan.
The Mobile Nurses are part of Health Hawkes Bay PHO
respiratory pilot project for those whānau who have Chronic
Obstructive Pulmonary Disease. This project is to identify
those who could be better managed at home in order to
reduce avoidable hospital admissions.
•
•
Tai Ora Community – wero
The TToH Aukati Kaipaipa smoking-cessation programme
supported 240 whānau to give up smoking during the year
to June.
This included a team of nine from Rongomaraeroa marae
at Porangahau who entered the Ngāti Kahungunu – Te
Kahungunu Hikoi Whenua
Kahungunu Hikoi Whenua is a programme provided under
contract to the Hawke’s Bay DHB to promote healthy living
through smoking-cessation, healthy eating and exercise.
Kanikani Pai Tinana (exercise) at Camberley and Mayfair
drew 2259 participants in the year to June. Kaiwhenua
(gardening at Aunty’s Garden, Waipatu) and My Kai
(cooking) drew 80 participants at Camberley and Mayfair.
Page 17
Harnessing Talent
Standing:
Chris McKenna, Isabella Te Whaiti,
Haeata Climie, Tanya Saunders,
Julia Ebbett, Sally Houliston.
Front:
Ani Tomoana and Menzie Wikeepa.
The development of a workforce able to meet the
requirements of Te Taiwhenua o Heretaunga is a key focus
of the organisation.
Ongoing work is being done to identify career paths, and to
provide opportunities for staff to gain experience and skills
that can equip them for new roles within TToH . Recently,
there has been a focus on secondment of staff from one part
of the organisation to another. This will also assist with the
integration of services.
The scope and complexity of TToH contracts and services
continues to expand, requiring staff to hold more formal
qualifications.
TToH has contributed to this by upskilling some staff
through on-the-job study and training.
It has also employed some new specialist staff to work in
Page 18
areas such as People and Performance, Quality and Risk,
and Process Improvement.
These approaches to workforce development have placed
TToH in a sound position to advance its Five-Year Strategic
Plan and an organisational transformation leading into the
provision of Whānau Ora-style services.
The benefits of TToH’s commitment to staff development
were exemplified by the Family Start programme. All of its
staff have achieved or are working toward qualifications.
Tai Ora Clinical celebrated its own success when six
Registered Nurses were presented with professional
development medals by the Hawke’s Bay District Health
Board’s Director of Nursing, Chris McKenna, and the board’s
Practice Development Educator, Sally Houliston, at a fullstaff meeting at TToH.
Mental Health
Oranga Hinengaro has overcome some significant change
and challenges in relation to staff recruitment and retention
during the year, but has gone on to achieve several National
KPIs for the first time ever.
Hinengaro services were audited against the new Health and
Disability Service Standards. The Technical Advisory Services
(TAS) team provided both verbal and written comment
that TToH was “fully compliant in 97 per cent of the areas
reviewed”.
Oranga Hinengaro has clear intentions of maintaining these
high standards, whilst also developing in other areas such
as child, adolescent, and family mental health services.
Demand for these services continues to grow.
- Oranga Hinengaro
With a shift in focus and resources at political level, (through
initiatives such as the Youth Mental Health project, the
Green Paper and Improving The Transition documents),
Oranga Hinengaro is looking to position itself firmly
alongside governmental plans to better-meet the needs of
our whānau.
Consumer Representation
A panel of former clients of Oranga Hinengaro has been
established to provide consumer feedback to the service.
Named Te Ao Taunaki, the seven-member panel provides
a channel for the views and comments of current clients
(whaiora), who also and makes submissions to Oranga
Hinengaro policy.
Page 19
Organisational Development
Five-Year Strategic Plan
A Strategic Plan has been created to chart the course of
development within Te Taiwhenua o Heretaunga during the
next five years.
The report contains five strategic priority areas – Kainga,
Matauranga, Mahi, Oranga and Building Our Organisation.
Each of these priority areas contains a comprehensive set of
action points, strategies and target dates. Implementation
of the 2013-14 section of the plan is already well underway.
Kainga relates to:
• Vibrant and connected communities
• Healthy Homes
• Affordable Housing Options
Matauranga relates to:
• Skilled and Qualified Whānau
Mahi relates to:
• Sustainable Employment
Page 20
• Prosperous Living
• Thriving and Prosperous People
Oranga relates to:
• Healthy Environment
• Healthy Population
Building Our Organisation relates to:
• Developments across the organisation. These include
scope of service delivery, planned growth, a culture of
continuous improvement, information technology and risk
management.
For the first time, TToH took the step of seeking feedback
from staff and involving them in the implementation of the
Strategic Plan. This is expected to have multiple benefits,
including contributions of information from the frontline,
identifying leadership potential, and ensuring staff have a
good understanding of the processes and change that will
be part of achieving the Strategic Plan’s goals.
Organisational Highlights
A reorganisation of services in late 2012 marked a refocusing of Te Taiwhenua o Heretaunga in preparation for
complex and challenging organisational transformation in
tandem with the implementation of its Five-Year Strategic
Plan and the Matariki Whānau Ora programme.
Part of this development was the addition of new roles such
as Quality and Risk Assurance, and People and Performance,
to assist TToH to new levels of efficiency, performance and
structural robustness.
Ranga Toopu (Operations Support) was formed, to provide
a diverse range of expertise and support for other TToH
services. It will play key roles in the transformation of TToH
through implementation of the Five-Year Strategic Plan and
the integration of TToH services.
Highlights included:
• Overseeing the construction and opening of Te Ahurutanga,
•
a whare offering semi-independent living for up to 11
kaumātua;
The developmentof a new performance management
system;
• The installation of GPS in the TToH vehicle fleet;
• The establishment of new panels overseeing quality and
risk assurance, clinical governance and health and safety;
• A review of information technology systems;
• Assistance with the implementation of Matariki Whānau
Ora, TToH’s whānau ora programme.
Looking ahead:
• Promotion and administration of Te Ahurutanga;
• Promoting occupancy of the RCR and Pakline buildings in
Omahu Rd, adjacent to Heretaunga Park, which have been
purchased by TToH;
• Implementation of strategic plans to increase the use of
Heretaunga Park conference facilities and Alfalfa Catering;
• Overseeing the development of information technology
to ensure TToH is able to engage effectively with the
community, funders, marae and whānau.
Hauora Heretaunga: Hauora Heretaunga is working hard to
ensure that $360,000 of cuts to DHB contracts do not affect
essential services provided by TToH to some of the most
vulnerable children and whānau in Heretaunga and wider
Hawke’s Bay.
It has implemented an improved leadership structure with
team leader positions for community nursing positions and
a broader scope for the Clinical Governance Committee.
Our medical and dental centre provides free healthcare
to under-25s, which means there are 2300 tamariki and
rangatahi receiving free care each year.
Looking Ahead:
• The service is now expanding, and has opened its books to
the general public. We have capacity for another 800 - 900
patients.
Tautoko Whānau me Whakaakoranga: Already running
a collection of high-profile and successful programmes,
Tautoko Whānau me Whakaakoranga now has responsibility
for the implementation and development of the Matariki
Whānau Ora programme, which will become the navigational
heart of TToH’s integrated service structure.
Te Tirahou Early Childhood Education Centre
Te Tirahou earned a glowing report from the Education
Review Office after another year delivering high-quality preschool education to tamariki. Three more staff graduated
with bachelor degrees in ECE and TToH continued to offer
work experience at Te Tirahou for other students.
Te Tirahou is a kaupapa Māori-based establishment,
accepting tamariki aged three months to five years. It
encourages strong involvement by whānau.
The excellent outcomes achieved by Te Tirahou are
particularly notable in the context of the high-needs
communities it serves.
However, this is another area of service-provision in which
the actual costs of providing the high-quality expected by
funders and community alike is not reflected in current
funding levels. TToH has drawn on its reserves to support Te
Tirahou.
Family Start
Our Family Start staff shone in an audit by the Ministry
of Social Development , which was so impressed it offered
a further three-year, high-trust contract renewal. This
occurred against a background of other providers having to
re-apply for their contracts, or being awarded only 12-month
renewals.
A challenge facing most, if not all, Family Start providers
is the current model for funding. There have been no CPI
increases for the past six years despite significant increases
in costs during that time. TToH has had to carry those extra
costs of service-provision by using its own reserves.
Page 21
Service Profile: who we are
Te Taiwhenua o Heretaunga employs approximately 170
permanent staff and 15 casuals across five main services –
Operations Support, Finance, Medical and Dental, Social and
Education, and Mental Health.
Ranga Toopu services include people and performance,
support services, quality assurance and risk, process
improvement, marketing and communications, information
technology, and strategic project management.
Hauora Heretaunga is the medical and dental service. Its
staff include six GPs, three dentists and five practice nurses.
Tai Ora Clinical is the community clinical service under
the wing of Hauora. It has 22 staff including the manager,
12 nurses, six kaiawhina and one social worker. This team
administers the award-winning Tamariki Ora programme.
Tai Ora Community has 10 staff including the manager, and
specialises in health promotion and disability support.
Tautoko Whānau me Whakaakoranga is responsible for
Family Start; the Matariki Whānau Ora programme, the
Early Childhood Education Centre Te Tirahou, at Heretaunga
Park; foundation-level education programmes; the school
attendance service for an area covering Tutira to Wairarapa;
a range of other youth-focused early-intervention
programmes; teen parent support programmes, and the
teen parent home Te Whare Karamu.
Oranga Hinengaro a Te Matou a Maui offers a range of
wraparound-style, kaupapa Māori-based mental health
Page 22
Senior Management Team
The senior management team of Te Taiwhenua O Heretaunga
comprises:
Marei Apatu
(Acting Chief Executive and Te Kaihautū)
Nathan Harrington,
GM of Operations Support (Kaiwhakahaere Ranga Toopu)
Patrick Le Geyt,
GM of Health Services (Kaiwhakahaere Hauora)
Brett Harris,
GM of Social and Education Services (Kaiwhakahaere Tautoko
Whānau me Whakaakoranga)
Ry Stinton,
GM of Finance (Kaiwhakahaere Putea)
services from Wairoa to Central Hawke’s Bay. It has a staff
of 39 including three clinical psychologists, five nurses and
five support staff. It administers the Ararau Residential
Care programme, which operates three houses at Flaxmere;
and a day programme to promote client recovery and
independence.
Te Manaaki Taiao is the community-development wing of
TToH, assisting marae in their development plans, providing
a channel between marae and the board of trustees, and
representing TToH in regard to environmental and local
government issues.
11 11 10 10
7
6
5
4
3
2
General Practitioners
Mental Health Nurses
Practice Nurses
Clinical Psychologists
Social Workers
60
7
Community Health Workers
9
DentistsTherapist/Dental Assistants
Team Leaders
Clinical Community Nurses
Executive
10
Kaiako
16
Management
20
Youth Services
30
Support Services
50
Kaitkawaenga/Kaimahi/Kaiawhina
Service Profile
Mental Health
Social Services
Health
Other
Education
staff composition
60
48
40
26
Page 23
Governance
Te Haaro is the board of trustees responsible for the governance of Te Taiwhenua o Heretaunga
Te Haaro determines the vision for Heretaunga. It also
ensures that TToH maintains its high level of performance, is
fully compliant with all legal requirements, and is working to
fulfil the vision and kaupapa of TToH according to the Trust
Deed and tikanga.
Te Haaro Board of Trustees
Rear: Jaamin Pere, Kellie Jessup, Lisa Tuhi,
Paratene Edwards, Koreene Henry, Christine Hilton,
Monique Heke
Front: Kaye Adams, Kararaina Kire, Mike Paku (chair),
Waa Harris (deputy chair), Hemi Panapa.
The trustees are elected by 15 marae to provide strategic
leadership for Heretaunga, reflecting the needs and
aspirations of whānau, hapū and communities.
The elections held in November 2012 were a changeover
from the previous system of rotational annual elections for
sets of trustees reaching the end of their three-year terms.
A variation to the Trust Deed at a Special General Meeting at
Heretaunga Park on July 11, 2012, initiated an alignment
of elections for all 15 seats on the board at the same time
every three years.
Six new trustees were elected to the board in November
2012.
The TToH representative to the board of Ngāti Kahungunu
Iwi Incorporated is Te Haaro chairperson Mike Paku. The
deputy chairperson is Waa Harris.
Te Runanganui o Heretaunga
Te Runanganui o Heretaunga is a conduit between TToH and
the marae/hapū of Heretaunga, addressing topical, future,
environmental and community issues. It is facilitated by Te
Manaaki Taiao, the community development wing of TToH,
through which other stakeholders have been able to consult
with and disseminate information to marae and hapū
regarding their strategic and operational plans, projects or
policies.
Page 24
Absent: Warren Hamlin and Take Mulligan
Topics presented to the Runanganui forum during the year
included:
Ruataniwha pre-feasibility project
HBRC TANK stakeholder process
Unison power charging and marae solutions
Carbon Emission Tax
Petroleum, gas and mineral exploration licenses
WAI Maori issues
Napier City Council and the Hastings DC BTF treatment
plants
Hapu management plans
Rangatahi Science Wananga and Youth Forum
•
•
•
•
•
•
•
•
•
The members of Te Runanganui o Heretaunga are:
• Omahu marae
• Mihiroa marae
• Matahiwi marae
• Houngarea marae
• Ruahapia marae
• Waitangi marae
• Kaikarakau Lands Trust
• Mangaroa marae
• Owhaoko Lands Trust
• Waimarama marae
• Korongata marae
• Kuhuranaki marae
Financial Report and Summary
TToH Financial Performance July 2009 – June 2013
Revenue
$12,000,000
TToH revenues have grown slowly but steadily
during the past four-year period.
$10,000,000
$8,000,000
$6,000,000
$4,000,000
$2,000,000
$0
FTEs at Year-End
The year-end headcount has increased
throughout the past four years. The largest
increase in staff occurred between June 2011
and June 2012.
Profits peaked in the year July 2010 to June
2011. Since June 2011, profits have fallen
consistently, culminating in the losses in the
current year.
JUNE - 11
JUNE - 12
JUNE - 13
JUNE - 10
125
JUNE - 11
132
JUNE - 12
151
JUNE - 13
155
JUNE - 10
JUNE - 11
JUNE - 12
JUNE - 13
JUNE - 10
JUNE - 11
JUNE - 12
JUNE - 13
JUNE - 10
JUNE - 11
JUNE - 12
JUNE - 13
180
160
140
120
100
80
60
40
20
0
FTEs
Overall Profit and Loss
JUNE - 10
$2,000,000
$1,500,000
$1,000,000
$500,000
$0
-$500,000
-$1,000,000
Cash and Equivalents plus Portfolio
The cash and investment holdings of TToH
increased from July 2009 to June 2012, but
declined in the current year as a result of the
losses incurred.
$6,000,000
$5,000,000
$4,000,000
$3,000,000
$2,000,000
$1,000,000
$0
Vehicle Expenses
Despite inflation pressures, the cost of providing
vehicles to full-time-equivalent staff has fallen
from the peak of 2010-2011
Page 22
$1,850
$1,800
$1,750
$1,700
$1,650
$1,600
$1,550
$1,500
$1,450
Page 25
Page 26
Financial Summary
2012-2013 was a difficult year financially for Te Taiwhenua o Heretaunga. The following financial results were achieved:
•
For the third consecutive year income remained fairly static. This reflects the increasingly difficult contracting
environment in which we operate.
• For the second consecutive year expenditure increased by more than 10%. The current year increase was primarily
due to an increase in personnel expenses largely related to increased staff numbers.
•
On 18 September 2012 Te Taiwhenua o Heretaunga entered into an agreement to purchase two commercial properties
adjacent to the existing complex (960 and 962 Omahu Road). The contractual arrangement entered into was such
that the actual exchange of ownership did not occur until 9 October 2013. The properties were purchased for $2.5m.
A valuation completed on 16 July 2013 by Telfer Young assessed the properties to be worth $2.275m. Therefore, an
impairment loss of $225,000, being the difference between valuation and purchase price, has been recognised in
the current year. The location of the properties means that the buildings have a strategic value to Te Taiwhenua o
Heretaunga that is in excess of the market value.
•
As a result of static income, increased costs and building impairment recognition Te Taiwhenua o Heretaunga reported
a net loss of $602,761 for the year ended 30 June 2013.
• Despite current losses Te Taiwhenua o Heretaunga is a solid organisation with a strong balance sheet. At 30 June
2013 Te Taiwhenua o Heretaunga held $3.0m of cash and term deposits plus a further $2.6m of financial assets held
for trading.
An unqualified audit opinion was issued for the year ended 30 June 2013.
The current assets of TToH have been built up over 24 years through commercial contracts with government agencies
and the investment of the Trust’s financial surpluses.
The assets have not been derived either directly or indirectly from Treaty Settlement funds. Legally the assets belong
wholly to the Trust and only Te Haaro can use them for the charitable purposes stated in the Trust Deed.
TToH has operated successfully for many years and through informed decision making and careful management, the
organization will succeed in navigating through the current financial difficulties.
Page 27
Directory
Te Taiwhenua o Heretaunga provides a wide range of health, social and education
services to whānau across wider Hawke’s Bay.
Te Taiwhenua services are based at Heretaunga Park,
821 Orchard Road, Hastings.
Hauora Heretaunga – Medical and Dental
Ph 871 5352
Hauora Heretaunga is a general medical and dental
practice open to the public at Heretaunga Park. It provides
GPs and Practice Nurses, Dentists (emergency and routine),
dental therapists and dental health educators.
Tai Ora – Community Health Services
Ph 871 5350
• Mobile Primary Nursing and Health Promotion:
Nursing, health promotion, education and advice for the
whole whānau, including clinical and social support.
• Tamariki Ora: Our award-winning home-based nurse
service for tamariki from birth to five years. Milestone
health checks, follow-up care, in-home immunisations,
whānau education. Ph 0800 Tamariki.
• School Nursing: Attending to the personal healthcare
of tamariki at school, in addition to school-based health
education, promotion and advice (Peterhead, Irongate and
Flaxmere).
• Dental Education (0-12 years): Dental education,
promotion, advice and enrolment. The school brush-in
programme provides in-school oral health care resources
for pupils.
• Social Support Service (all ages): Social assessments
and support for whānau accessing the community health
services.
• Aukati Kaipapa (smoking cessation): A quit-smoking
programme with a proven record of success, using nicotine
replacement therapy, education support and advice.
• Safer Environments for Whānau: Community
networking and promotion to improve whānau safety in
their homes, vehicles, at play, and in the community.
• Kaumātua Service (for kaumātua and kuia): A
programme designed specifically for kaumātua and kuia,
providing health checks and monitoring, and networking
with individuals, whānau, marae, community groups and
agencies.
Page 28
• Kāinga Tautoko (kaumātua and kuia): A programme
designed to support ageing at home; empowering
kaumātua to maintain their independence using all
relevant links.
• Injury Prevention
• Car Seat Loans
Oranga Hinengaro o Te Matau a Maui
– Mental Health Services
A clinical Hinengaro service to provide Kaupapa Māori
Hinengaro assessment, intervention and consultation for
whānau in the wider Hawke’s Bay District Health Board
region.
Criteria: Diagnosed mental illness – hospital, provider or
self-referred.
Ph 871 5354, ext 700 for Reception,
ext 704 for the Clinical Leader.
• Ngā Oranga o Te Rae: A community-based service
providing one-to-one support to tangata whaiora and their
whānau to ensure they receive a full package of assistance.
• Arararu Residential: Provision of safe and comfortable
accommodation within a home-like setting. The aim of
this service is to enable tangata whaiora to live within the
community with which they identify. Criteria: Hospitalreferred only, and pre-assessed by NASC. Contact the team
manager: Ph 879 4693.
• Ararau Day Rehabilitation Programme: This service
provides tangata whaiora with a wide range of activities to
assist them in gaining independence, overcoming social
isolation, and improving their life skills and wellbeing.
Criteria: Diagnosed mental illness – hospital, provider or
self-referred. Contact the team manager: Ph 879 4185.
Tautoko Whānau – Social Services
• Family Start: This service identifies families in need of
support around the time of their child’s birth. It provides a
Kaimahi Whānau to assist families when social and family
circumstances put at risk the health, education and welfare
of children. Ph 871 5357, ext 813 for Supervisor, or Ext
804 for Administration Support.
• Teen Parents (Tuakana Teina): A social, interactive
service for young parents who require advocacy and
assistance to develop their parenting skills.
programmes assisting rangatahi to prepare for training,
employment and further education and the achievement
of recognised National Certificates. Ph 871 5350, ext 874.
• Te Whare Karamu: An acclaimed scheme that provides
housing and support for young mothers facing extreme
hardship and requiring a stable whānau environment
in which to learn to become a confident, capable and
independent mother. Ph 871 0629.
• Te Tirahou: This is a purpose-built Early Childhood
Education centre at Heretaunga Park, providing highquality care and education for tamariki from three months
to five years, with plenty of opportunity for involvement
by parents/ whānau and the local community. It strives to
uphold Kaupapa Māori values and aspirations. Te Tirahou
offers 20 free weeks (up to six hours a day) for all three and
four-year-olds. Ph 873 7542.
Rangatahi - Youth Services
• Heretaunga Tiaki Tamariki: A service focused on
improving wellbeing and reducing re-offending by
Rangatahi aged 8-16, by working intensively with them
and their whānau. Ph 871 5350, ext 851 for Senior
Kaimahi.
• NEET, YP and YPP: TToH is an accredited Youth Service
providor of assistance for:
• Rangitahi aged 16 - 17 who are not in education,
employment or training and have no source of income or
family support (NEET).
• Rangitahi aged 16 - 17 who cannot live with whanau or
guardians (Youth Payment).
• Rangitahi aged 16 - 18 who have a dependent child or
children, and are the partner of a specified beneficiary
(Young Parent Payment).
Contact: Rangitahi Services Manager, Ph 871 5350, ext
852 or Admin Support, 871 5350, ext 851.
Whakaakoranga – Education
• Education and Training: Our private training
establishment is NZQA-accredited to deliver free
Alfalfa Catering and Café
Alfalfa Catering is based at Heretaunga Park, where it also
operates a café open to the public five days a week.
Alfalfa has a sound reputation for high-quality and creative
food, value for money, friendly and reliable service, and the
capacity to ensure a worry-free catering experience for all
clients, from corporate events to morning and afternoon
teas. Ph 876 777 or email [email protected]
Heretaunga Park Community and Conference Centre
Heretaunga Park has a range of well-equipped facilities
available for conferences, seminars, meetings, product
launches and exhibitions. Heretaunga Park is conveniently
located in Orchard Rd, easily accessed via the Hawke's Bay
expressway and Omahu Rd. Ph 871 5350 or email
[email protected]
A 821 Orchard Road, Hastings P 06 871 5350 E [email protected]
W www.ttoh.iwi.nz