Continuing Health Care

Transcription

Continuing Health Care
Our ref:
FOI 1415 111
Date:
8th December 2014
Email:
[email protected]
Freedom of Information Request
Please find below the response to your recent Freedom of Information
request.
Request/Response:
1. A copy of all policies and procedures relating to continuing health care.
Please see attached.
2. Clarification on what is the responsibility of local CCGs and what would
be dealt with by NHS England in terms of continuing health care.
The Department of Health National Framework for Continuing Health
Care (CHC) dictates what the responsibilities are for both CCG’s and
NHS England.
Please refer to the national framework:
https://www.gov.uk/government/publications/national-framework-fornhs-continuing-healthcare-and-nhs-funded-nursing-care
3. The name of the lead responsible (who would help Sefton residents
with a Knowsley GP).
Knowsley CHC team
5 Boroughs Partnership
Unit 4, Puma Court
Kings Business Park
Prescot
L34 1PJ
Tel. 0151 290 1976
4. An example case if that is possible.
The CCG does not hold personal identifiable information therefore is
unable to provide an example case.
5. Any other information that would help us advise the public about this
process.
Knowsley GP registered patients can request a CHC assessment
from the following teams:
Hospital inpatient: Hospital discharge teams
Community own home: Community health professional e.g. district
nurse
Nursing or residential home: CHC team
Summary of Knowsley CCG’s CHC process detailed below:
Assessment: An initial assessment will be completed (checklist) to
determine if the patient triggers for full CHC assessment (decision
support tool). The full assessment will be completed within a
multidisciplinary setting where a recommendation for eligibility and
package of care will be determined. The patient or reprehensive will be
invited to attend.
Decision: The recommendation and package of care will be quality
assured and the final eligibility decision will be made by the
commissioning support unit on behalf of the CCG. The patient or
reprehensive will receive a written outcome letter.
Provision: If the patient is eligible for CHC the CCG will fund the
package of care or placement. If the patient isn’t eligible for CHC but is
placed in a nursing home the CCG may contribute to the cost of the
placement (funded nursing care)
Reviews: CHC eligible and funded nursing care patient will be
reviewed every 3 months and annually thereafter.
Please refer to the following links for national guidance and patient
information:
https://www.gov.uk/government/publications/national-framework-fornhs-continuing-healthcare-and-nhs-funded-nursing-care
or
http://www.personalhealthbudgets.england.nhs.uk/
Continuing Healthcare & Complex Care Accountability Framework V 1.8 Knowsley
Key Contacts
Role
Name
Contact Number
Email
CSU Locality Lead
Chrissy Luff
01744 627684
[email protected]
CSU Nurse Coordinator
Andrea Weir
01744 621746
[email protected]
CSU Specialist Manager
Children’s Complex Care
CSU Specialist Children’s
Complex Care Nurse
CSU Specialist Manager Mental
Health & Learning Disability
CSU Specialist Nurse
Mental Health
CSU Retrospective, Disputes
and Complaints Manager
CSU Retrospective, Disputes
and Complaints Coordinator
CSU Quality, Safeguarding &
Performance Coordinator
CCG Chief Nurse
Tracy Toser
01244 650399
[email protected]
Emma Redmond
0151 296 7323
[email protected]
Jane Pryce
01244 650399
[email protected]
Lorna Warriner
0151 296 7323
[email protected]
Sheila Fairclough
01244 650581
[email protected]
Jenny Wilson
01744 621746
[email protected]
Louise Milner
01744 621746
[email protected]
Breeda Worthington
0151 244 3592
Louise Carrington
07717 301333
[email protected]
s.uk
[email protected]
Verity Price
0151 443 4757
[email protected]
Head of Commissioning, Health
& Community, Knowlsey
Council
Commissioning Manager for
Service Improvements
1
Continuing Healthcare & Complex Care Accountability Framework V 1.8 Knowsley
Service
Continuing
Healthcare
(CHC)
Key Stage Map
Eligibility,
Clinical
Authorisation,
Clinical
Governance
and CHC
Eligibility
Review
Continuing
Healthcare
(CHC)
Key stages
Process
Patient Group
Referral
A checklist is completed in line
with the framework and the
outcome notified to the patient,
(and if appropriate their named
representative or IMCA).
Patients for whom the
checklists have been
submitted by another party e.g.
LA will be validated
All community
patients
2
Responsible
Key Personnel
Service
5BP Community
5 BP Nurse
Health Teams, LA Assessor
Care
Management
Teams, 5BP CHC
Team
Review/
Evidence
Checklist/
Database
Continuing Healthcare & Complex Care Accountability Framework V 1.8 Knowsley
Patients in an
acute setting who
are ‘fit for
discharge’
Continuing
Healthcare
(CHC)
ELIGIBILITY,
CLINICAL
AUTHORISATI
ON, CLINICAL
GOVERNANCE
AND CHC
ELIGIBILITY
REVIEW
Key stages
Process
Patient Group
Assessment
MDT convened, Decision
Support Tool completed,
patient and (and if
appropriate their named
representative or IMCA),,
within framework timescales.
Of 28 following positive
checklist
Framework authorisation of
the Decisions Support Tool
(DST) Notification to patient,
validation of Fast track
patients paperwork
Clinical authorisation; clinical
governance, to ensure the
care plan needs can be met
by the proposed package of
care (POC) 1, notification
On-going management of
individual cases
All community
patients
Decision &
Authorisation
Care
Coordination
1
All patients
Acute provider
Responsible
Service
5BP CHC
Team
CMCSU –
CHC Locality
team.
All patients
All community
patients
Not financial authorisation
3
Acute Trusts
Discharge teams
Key Personnel
5BP Nurse Assessor
CMCSU Nurse
Coordinator or
CMCSU Locality lead
Review/
Evidence
DST/
Database
DST/
Decision
Forum
Minutes/
DST
CMCSU Nurse
Coordinator or
Locality Lead
5BP CHC
Team
5 BP Nurse Assessor
DST/
Database
Continuing Healthcare & Complex Care Accountability Framework V 1.8 Knowsley
Review
Completed according to
framework identified
timescales. 3 months after
initial eligibility, 12 months
thereafter or sooner
depending on clinical need.
All community
patients
4
5BP CHC
team
5 BP Nurse Assessor
Continuing Healthcare & Complex Care Accountability Framework V 1.8 Knowsley
Key Stage Map
CHC Eligibility
Disputes.
Key Stages
Process
Referral
Receipt, administration and
processing of referral, liaison with
claimant all in accordance with
timescales
Initial investigation, liaison with
claimant, initial meeting
Completion of individual needs
portrayal, arrangements and
presentation to a local
independent review panel, liaison
with claimant
Administration associated with
and presentation to Independent
review panel held by NCB 2
Stage 1
Stage 2
IRP
2
Patient
Group
All patients
Responsible
Service
CMCSU –
Customer
Support
centre / CHC
5BP stage1
Key Personnel
Senior Administrator
Review/
Evidence
Database
KIPS Nurse assessor
Database
Retrospective, Dispute
and Complaints
Coordinator
Needs
portrayal,
database
CMCSU Admin, Dispute
Manager, Coordinating
Nurse / Locality Lead
Panel Minutes
CMCSU
stage 2
CMCSU
Awaiting confirmation of NCB process
5
Continuing Healthcare & Complex Care Accountability Framework V 1.8 Knowsley
Retrospective
CHC Claims
(nonclosedown) 3
Key Stage Map
Key Stages
Process
Patient Group
Enquiry
Receipt, administration and
processing of referral, liaison
with claimant within
timescales
Administrative and clinical
checks to determine
progression, completion of
checklist, liaison with
claimant, and if appropriate
their named representative
or IMCA.
All patients
Request
3
Responsible
Service
CMCSU –
CSC/CHC
Key Personnel
CMCSU Senior
Administrator
CMCSU Senior
Admin and
CMCSU
Retrospective,
Coordinator
Closedown cases will be subject to separate SLA
6
Review/
Evidence
Database
Database
Continuing Healthcare & Complex Care Accountability Framework V 1.8 Knowsley
Retrospective
CHC Claims
(nonclosedown) 4
Referral
Decision
4
5
Completion of needs
portrayal and liaison with
claimant, and if appropriate,
their named representative
or IMCA.
Management of the clinical
decision making process 5
All patients
Closedown cases will be subject to separate SLA
Decision making process is a panel unless where unambiguous evidence exists supporting the claim
7
CMCSU CSC
CMCSU
Retrospective,
Coordinator/
Checklist,
Database
CMCSU Dispute
Manager, Locality
Lead
Needs
portrayal,
database
Continuing Healthcare & Complex Care Accountability Framework V 1.8 Knowsley
Funded
Nursing Care
(FNC)
Key Stage Map
Key Stages
Process
Patient Group
Referral
Processing of the FNC referral,
ensuring CHC process followed
if applicable, liaison with
patient, provider and if
appropriate their named
representative or IMCA.
Completion of assessment
notifications
Ensuring review completed in
line with timescales. 3 months
of initial assessment and 12
monthly thereafter or sooner if
change in need.
All community
patients
Assessment
Review
Responsibl
e Service
5BP CHC
Team
Key Personnel
5BP Nurse Assessor
Review/
Evidence
Checklists,
database
Assessment,
database
Database
8
Continuing Healthcare & Complex Care Accountability Framework V 1.8 Knowsley
Complex
Care
Key Stage Map
Complex
Care Adults
Key Stages
Process
Patient Group
Referral
Processing of referral, identification if
assessment is within specification of
patient category, liaison with patient
and referrer, notifications, sign posting
to appropriate service if required.
Statutory assessment under the
respective Mental Health Act section,
that require detention and treatment
Mental health
referrals
Clinical assessment of the patient
needs
Assessment
and Review
6
Trauma Network specification not defined
9
Responsible
Service
CMCSU CSC
and CMCSU
CHC Team
Key
Personnel
CMCSU MH
Manager /
Locality Lead
Review/
Evidence
Database,
referral
Patients who require
Mental Health Act
section
KMBC care
management
N/A
Patients with a
physical disability
who require
rehabilitation 6
Walton NHS
Trust – Trauma
Network
KMBC
approved
Social
Workers.
Michelle
Montrose
Health needs
assessment
Continuing Healthcare & Complex Care Accountability Framework V 1.8 Knowsley
Complex
Care Adults
(continued)
Key Stages
Process
Patient Group
Decision
Clinical authorisation; to ensure the
care plan needs can be met by the
proposed package of care (POC),
management of decision making
forums notifications
Patients who require
detention under
Mental Health Act
section
Section 117 Aftercare: Joint
accountability between CCG and LA
to deliver aftercare services. Clinical
authorisation; to ensure the care plan
needs can be met by the proposed
package of care (POC), management
of decision making forums
notifications. Agreement on the
apportionment of the split of Joint
funding identified
7
Patients with a
physical disability
who require
rehabilitation 7
Patients with a
physical disability
(not CHC eligible) 8
Walton NHS
Trust – Trauma
Network
Patients with a
learning disability
(not CHC eligible)
KMBC
Patients subject to
section 117
aftercare 9 who have
identified health
needs which cannot
be met from
commissioned
services
CMCSU – CHC,
KMBC
Trauma Network specification not defined
Patients who do not require rehabilitation, who do not meet the eligibility for CHC not in SLA
9
Aftercare agreement with Local Authority
8
10
Responsible
Service
CMCSU
KMBC
Key
Personnel
Specialist
Mental
Health
Manager /
Locality Lead
Walton
Neuro Rehab
Manager
Review/
Evidence
Care plan,
CHC
Database,
1/4rly
analysis.
N/A
Locality Lead
in Liaison
with CCG
Lead Nurse
Locality Lead
in Liaison
with CCG
Lead Nurse
CMCSU
Specialist
Mental health
manager /
Locality
Lead, KMBC
Care
management
and
Commisionin
g
N/A
N/A
Careplan,
Joint panel
agreement
Continuing Healthcare & Complex Care Accountability Framework V 1.8 Knowsley
Complex
Care (Adult)
Complex
Care
(Children)
Key Stages
Process
Patient Group
Care
Coordination
Coordination of all care sector input,
if over 50% health funded.
Mental Health
Responsible
Service
CSU - CHC
Referral,
assessment
and review
Collation and coordination of views
and wishes of the child and family,
holistic assessment incorporating all
MDT assessments.
Children
5BP
Decision
Clinical Authorisation and decision,
coordination of the decision making
forum, notifications
CMCSU
Complex
Children’s (CC)
team
Care
Coordination
Coordination of all care sector input,
if over 50% health funded, CMCSU
If 50% or less, KMBC
CMCSU – CHC
/ KMBC
11
Key Personnel
CMCSU Mental
Health Specialist
Nurse
5BP Young
People’s Health
assessor
CMCSU
Specialist
Complex
Children’s (CC)
Manager /
Coordinator
CMCSU
Specialist CC
Coordinator, or
5BP young
People’s health
assessor.
Review/
Evidence
CHC
database
Children’s
assessment,
CHC
database
Decision
Support Tool
Boradcare
database /
SWIFT
Database
Continuing Healthcare & Complex Care Accountability Framework V 1.8 Knowsley
Individual
Package
Procurement
Key Stages
Process
Patient Group
Direct contract for
Package of Care
Traditionally commissioned
packages of care where the
contractual arrangements is
between KMBC and the
provider,on behalf of the CCG
issue of the contractual
documentation
commissioned packages of
care where the contractual
arrangements is between
KMBC and the patient The
patient has an agreement
directly with the provider and
this is managed by a third party
on their behalf. Issue of
personal health budget
agreement..
Non PHB
patients 10
To Quality assure, The support
plan, assessment and the
proposed package of care for
Clinical Governance.
PHB patients
Personal Health
Budget
Clinical Quality
Assurance.
10
Responsible
Service
Knowsley MBC
PHB patients
KMBC Care
Management
Teams and 5BP
CHC Team
PHB patients can take this route but referred as virtual budgets
12
CMCSU
Key Personnel
Knowsley MBC
info & analysis
Team
Review/
Evidence
Individual
Service User
placement
agreement
(ISUPA)
KMBC Social
Worker and
5BP Nurse
assessor
Support plan
and authorising
letter of
agreement
CMCSU Nurse
Coordinator /
Locality Lead
Support Plan/
DST/Minutes/
database
Continuing Healthcare & Complex Care Accountability Framework V 1.8 Knowsley
Individual
Package
procurement
(cont.)
Bespoke
Equipment
Consumables
Clinical and financial
authorisation – the ordering of
the equipment needs to be
clinically assessed as
appropriate as well as value for
money.
CHC Eligible
patients
CHC and CC
Panel
CSU Locality
Lead, KMBC
Commissioning,
KMBC Care
Management.
Panel Minutes
Ordering of Bespoke
Equipment
CHC Eligible
Patients
5BP Nurse
Assessors, 5BP
ICES
KMBC
Procurement
system
Ordering of clinical
consumables associated with a
patients needs
Where outside
of specification
of provider
contracts
5BP CHC Team
& 5BP
Integrated
Community
Equipment Store
(ICES)
5BP
Centre for
Independent
Living
Clinical order
form
13
Continuing Healthcare & Complex Care Accountability Framework V 1.8 Knowsley
Finance
Key Stage Map
Key Stages
Process
Patient Group
Authorisation,
100% Health
funded patients
in independent
hospitals ( Not
CHC)
Financial authorisation, (i.e.
the agreement of annual
contract value, notifications)
Non CHC patients in
independent hospitals
POC < £30K
Responsible
Service
CMCSU
Non CHC Patients in
independent Hospitals
with POC >£30K &
<£60K
CMCSU
Non CHC Patients in
independent hospitals
with POC >£60K
CCG
14
Key Personnel
CMCSU Nurse
Coordinator and
CMCSU Mental
Health Nurse
Specialist
CMCSU Locality
Lead or CMCSU
Head of Service,
delegated
responsibility
Knowsley Lead
Nurse
Review/
Evidence
Authorisation
Record, CC1,
Database,
Authorisation
record, CC1,
Database
Continuing Healthcare & Complex Care Accountability Framework V 1.8 Knowsley
Finance
Key Stages
Process
Patient Group
Authorisation of
CHC and Joint
Funded cases
Financial authorisation, (i.e. the
agreement of annual contract
value, notifications )
CHC and Jointly
funded patients
Authorisation
Children Complex
care and Mental
Health
Financial Authorisation,
Procurement and agreement of
annual contract value,
notifications
Processing
Central coordination, scanning
and administration of invoicing
process
Children’s
Complex care
(CCC)Packages
and Mental
health (MH)
independent
Hospital
Placements and
rehab.
FNC, Non CHC
Patients with
100% Health
Funding,
Children’s CC &
MH
CHC, and Joint
funded
FNC, Non CHC
Patients with
100% Health
Funding,
Children’s CC &
MH.
CHC and Joint
funded.
Validation
Checking the details of the
invoice against patient data and
package details
15
Responsible
Service
CHC CC
Panel
CMCSU
Key Personnel
KMBC
Commissioning,
KMBC Care
Management,
CMCSU Locality
Lead.
CMCSU Mental
Health manager /
Childrens Complex
care manager /
CMCSU Locality
lead
Review/
Evidence
CHC CC Panel
Notes and
SWIFT
Complex care
Panel Minutes,
MH or
Children’s CHC
Assessment
documentation.
Knowsley
CCG
KCCG Finance,
SBS Payment
Processing.
SBS workflow
KMBC
KMBC Central
payments team
CMCSU Finance
locality lead
SWIFT
CMCSU –
Finance
Team
KMBC
KMBC Central
payments team
SBS Workflow,
CHC database
SWIFT
Continuing Healthcare & Complex Care Accountability Framework V 1.8 Knowsley
Query and
corrections
Invoice
Authorisation
Finanace
(cont.)
11
When invoice does not match
data
Identified budget holder with
appropriate level authorising
the individual invoice value 11
Non CHC
Patients with
100% Health
Funding and
FNC.
CHC, Joint
funded.
FNC, Non CHC,
Children’s CC
and MH
CHC, Joint
funded
CMCSU –
Finance &
CHC teams
Finance locality
lead,
SBS Workflow,
CHC database
KMBC
KMBC Central
payments team
KCCG Finance
team
SWIFT
KMBC
KMBC
Commissioning
Team.
SWIFT
Responsible
Service
CMCSU
Key Personnel
Review/
Evidence
Database
CCG or if
during the
time of the
pool, KMBC
CMCSU Dispute
Manager, KCCG
Finance, KMBC
Finance leads
Key Stages
Process
Patient Group
FNC Schedules
Ensuring schedules are
produced, and kept reconciled
to ensure providers are paid via
relevant payment mechanism
All nursing
home patients
Retrospective
Award Payment
Financial liaison with the
claimant, CCG and
Retrospective review payment,
calculations and payments
All patients
awarded as a
result of a
retrospective
claim
Consider SFI governance due to Contract value vs. invoice value
16
KCCG
CMCSU Finance
team
SBS workflow
Needs portrayal
and LRP
Outcome
Continuing Healthcare & Complex Care Accountability Framework V 1.8 Knowsley
CHC and
Complex care
Contract
Management
Key Stage Map
Key Stages
Process
Patient Group
Mobilisation &
Variations
Administration and
provider liaison
Adult Patients in Northwest
CHC Framework beds
Adult Patients in North Lancs
Framework Beds ( Specialist
MH)
Patients in Bilateral NHS
Contracts (when Not on NW
framework).
12
Defined as North Lancs framework.
17
Responsible
Service
CSU - Contracts
North Lancs
CCG 12
CCG or CMCSU
Key
Personnel
Contract
locality lead,
Bryan Dexter
Review/
Evidence
NHS contract,
deed of variations
Continuing Healthcare & Complex Care Accountability Framework V 1.8 Knowsley
KMBC commissioned
contracts ( CHC and Joint
funded)
Patients requiring equipment
( CHC and Joint funded)
needing maintenance
CHC Contract
Management
Action PlanSafety
Thermometer
ver1.docm
FINAL Care
Home
Dashboard 08
2013.xlsx
Key Stages
Process
Patient Group
Clinical
Monitoring
Monitoring of the
contracts from a clinical
perspective, including
safety thermometer and
other clinical CQUIN for
CHC Clients and CC,
including Complex
Mental Health.
Risk assessment based
on all reported
qualitative and
quantitative data
Risk assessment based
on all reported
qualitative and
quantitative data
Complex Care and
CHC funded Patients
Review CHC
and Joint
Funded
Contracts.
Review Complex
Mental health
Contracts
CHC and Joint Funded
patients.
Mental Health
independent Hospital
Placements
18
KMBC
KMBC
KMBC
Commissionin
g
KMBC
Commissionin
g
Responsible
Service
CMCSU
Key Personnel
KMBC and
CMCSU for
Clinical
assurance
CMCSU
KMBC
Commissioning
and CMCSU
Locality Lead
CMCSU Specialist
Nurse, Mental
Health/ Mental
Health Lead
CMCSU
Locality Lead /
CMCSU
Quality,Safe
Guarding and
Performance
Lead
Service level
agreements
Goods and
Services contract
Review/
Evidence
Provider data
and analysis
reports
Provider review
report and
assessment
grading
Provider review
report and
assessment
grading
Continuing Healthcare & Complex Care Accountability Framework V 1.8 Knowsley
Contract
Management
Where action plans or
improvement notices
are in situ
Renegotiations/
decommissioning
Non framework
Where placements are
Pre-placement
required, for providers
checks
outside of agreed
frameworks but where
circumstances require
bespoke placements eg
out of area, specialist
placements
CHC and Joint Funding
CHC and Joint Funded
Patients.
CHC and Joint Funded
patients where a nonframework placement is
identified
19
KMBC in
conjunction with
CSU and KCCG
Safeguarding
Service.
KMBC
KMBC.
With CMCSU for
MH/Complex
Childrens
KMBC
Commissioning
and CSU Locality
Lead.
Provider action
plans
KMBC
Commissioning
KMBC Case
Manager and
Specialist Nurse
Mental or
Children
CMCSU
KMBC
Contracts
Pre placement
check pro-forma
Continuing Healthcare & Complex Care Accountability Framework V 1.8 Knowsley
CHC
Governance,
Support &
Other Service
Components
Key Stages
Process
FOI
Management of process in
accordance with guidance and
timescales
Sourcing data (if CHC FNC
related)
Management of process in
accordance with guidance and
timescales
Validation of the patient records
Access to
Records
Reporting
CHC Framework
Governance
Data
management
13
Patient
Group
N/A
Responsible
Service
CSU - CSC
All known
patients
CSU – CHC
Team
5BP CH
AND 5BP
CHC Team
CMCSU
Head of Client Operations
(HOCO) Report, in accordance
with CCG timetable
Quarterly Quality and
Performance (QQP) Report, in
accordance with CCG timetable
and coincident with DoH Returns
Department of Health and NHS
England returns. 2 Parts, activity
report and finance report.
All Patients
CSU - HOCO
All Patients
CSU -CHC
All Patients
Ensuring compliance with all
CHC, FNC and relevant Mental
Health Act legislation, framework
and guidance
Ensuring patient related
database is maintained, that data
is accurate, contemporaneous
and that access to is governed in
accordance with Data Protection
legislation 13
All CHC
eligible
patients
Activity =
5BP, Finance
= KCCG &
KMBC
CMCSU CHC
CSU is a Data Processor , NCB is Data Controller
20
All eligible
patients
KMBC
CMCSU
Key Personnel
CMCSU CSC
Admin
Review/
Evidence
Datix database
CMCSU Locality
Admin and lead
5BP CHC Team
Manager.
database
CMCSU Admin
Coordinating Nurse
CMCSU Locality
Lead / Head of
Client Operations
CMCSU Locality
lead /Quality,
Performance and
Safeguarding Lead
5BP and KCCG.
Clare Barrow Jo
Serridge. CMCSU
Finance (support).
Locality Lead/
Business and
Governance Lead
database
KMBC Info and
analysis, 5BP
informatics,
CMCSU Locality
Admin.
Audit reports, QA
system checks,
Privacy Impact
Assessment, IG
Toolkit
CHC database
Patient Files
HOCO reports
QQP reports
DoH Reports
Standard
Operational
Procedures
Continuing Healthcare & Complex Care Accountability Framework V 1.8 Knowsley
Governance,
Support &
Other Service
Components
(Cont.)
Key Stages
Process
Patient Group
Out of Area
register
Out of areas notifications are
administered. In accrodnace
with the NHS NW out of area
protocol.
All patients in
placements out of
Responsible
Commissioners
geographic area
Out of area placements for LD
as referenced in the
Winterbourne
recommendations.
In area hosted placement
register 14
Workforce
Development.
Safeguarding
14
Oversight of CHC training
strategy
Delivery of direct CHC training,
broken down into relevant
components: awareness,
checklists, DST, Dispute panels
Clinical assessments of
patients where a safeguarding
plan/ investigation has
identified input is required
Responsibl
e Service
CSU – CSC
Key Personnel
LD patients placed
Out of Knowsley
CCG
Knowsley
CCG
Lead Nurse
All patients in CCG’s
geographic area for
whom they are not
the Responsible
Commissioner
N/a
CCG CSC
CSU
5BP
5BP Human
Resources.
CMCSU
CSU - CHC
CMCSU CHC
Locality team
Eligible patients in a
provider where
safeguarding
investigation ongoing for patients
not in own home or
residential
5BP CHC
Team
5 BP Nurse
assessor
Clarify in hosted placement register
21
CMCSU CSC
Team
Review/
Evidence
CHC database
TBC
Training
strategy,
evidence
Training pack,
attendance
register
Strategy
meeting
minutes, Clinical
assessment,
CHC database
Continuing Healthcare & Complex Care Accountability Framework V 1.8 Knowsley
Governance,
Support &
Other Service
Components
Key Stages
Process
Patient Group
Safeguarding
Clinical assessments of
patients where a safeguarding
plan/ investigation has
identified input is required
Eligible patients
in a provider
where
safeguarding
investigation ongoing for
patients in own
home or
residential
Providers for
eligible patients
Clinical input to quality review
of provider services following
safeguarding and
recommendations from the
strategy meeting
Complaints,
against CHC
process.
Stage 1 – meetings with
complainant to address and
resolve issue.
All relevant
patients.
Stage 2 – formal investigation
into complaint, liaison with
complainant.
External
investigation/Ombudsman;
supporting investigators
.throughout request
22
Responsible
Service
5BP
CSU - CHC
Key Personnel
Nurse Assessor
Review/
Evidence
Strategy
meeting
minutes, Clinical
assessment,
CHC database
Quality and
Safeguarding
coordinator /
Specialist Nurse
MH or Children
where
applicable.
5 BP Nurse
assessor
Provider report,
strategy
meeting
minutes, CHC
database
KMBC
CHC CC Panel
Chair.
Investigation,
report, datix,
database.
KMBC
KMBC Liaison
Officer
Investigation
submission,
Datix, database.
5BP CHC and
mental health
teams.
Datix Database,
CHC Database
Continuing Healthcare & Complex Care Accountability Framework V 1.8 Knowsley
Complaints
about quality of
service.
Stage 1. Initial investigation and
improvement action.
CHC and Joint
Funded
patients.
Stage 2. Formal Investigation
and improvement action.
Stage 1: initial investigation and
improvement action
5bp CHC and
Mental health
Teams.
KMBC
NON CHC 100&
mental health
Funded
Patients.
CMCSU
Stage 2: Formal Investigation
and improvement action
Legal/Court
Clinical representation in legal
meetings and court hearings
with respect to individuals
patients
.5BP Nurse
assessor and
CHC Team
manager.
KMBC
Commissioning.
CMCSU CSC,
CMCSU
Complaints
coordinator and
CMCSU Mental
Health
Manager.
CMCSU CSC,
CMCSU
Complaints
manager and
CMCSU
Locality lead
All eligible
patients
involved in legal
proceedings
23
CMCSU - CHC
CMCSU
Locality Lead
Court and/or
Legal
proceeding
reports
Knowsley Continuing Health
Care and Complex Care for
Adults Process Guide
Version:
Approved by:
Date formally approved:
Document Author:
Name of responsible directorate:
Review date:
Target audience:
1
Verity Price
People
November 2013
Patients, Providers, CSU, 5 Boroughs,
KMBC
Page 1 of 35
KMBC DOCUMENT CONTROL PAGE
Title: Knowsley Continuing Health Care and Complex Care for Adults Process Guide
th
TITLE
Publication Date: 5 July 2013
Document Type: Procedure
Version Number: 1
ORIGINATOR
Brief Summary: A description of how patients access continuing healthcare and complex
care funding in Knowsley. The process described from referral to commissioning packages of
care.
Document Author and Job Title: Verity Price, Commissioning Manager
Responsible Directorate: People
Policy Operational Level: Borough wide
Name
FORMAL APPROVAL
Breeda Worthington
Louise Carrington
Chrissy Luff
Designation
Head of Quality and
Safety/Lead nurse at
Clinical commissioning
group
Head of
Commissioning for
Communities and
Health
Locality Lead for
Halton, Knowsley and
St. Helens
POLICY
DEPENDENCIES
SUPERSEDES
REVIEW
Karen Green
Organisation
Date
Knowsley CCG
Knowsley MBC
Cheshire & Merseyside
CSU
5 Boroughs Partnership
NHS Trust
Review Date: November 2013
Responsibility of: Commissioning Manager for Continuing Health Care and Complex Care in
association with Merseyside and Cheshire Commissioning Support Unit and 5 Boroughs Partnership
Supersedes:
Description of Amendments:
Link to other Council documents:
Link to Council Primary Objective:
Link to Sustainable Communities Strategy Key Driver:
Page 2 of 35
1. Table of Contents
1.
Table of Contents ................................................................................................................................................... 3
2.
Glossary of Terms .................................................................................................................................................. 4
3.
Introduction .............................................................................................................................................................. 6
4.
CHC Standard Route Process Chart................................................................................................................... 7
5.
CHC Fast Track Route Process Chart ................................................................................................................ 8
6.
CHC Standard Route Process Guide.................................................................................................................. 9
6.1 Assessing Eligibility ............................................................................................................................................. 9
6.2 Agreeing a Suitable Package of Care ............................................................................................................ 11
6.3 Commissioning a Support Package................................................................................................................ 13
6.4 Reviewing Patient’s Needs and CHC Eligibility ............................................................................................ 16
CHC Fast Track Route Process Guide ............................................................................................................. 17
7.
7.1 Assessing Eligibility ........................................................................................................................................... 17
7.2 Agreeing a Suitable Package of Care ............................................................................................................ 18
7.3 Commissioning a Support Package................................................................................................................ 20
7.4 Reviewing Eligibility ........................................................................................................................................... 20
Continuing Care Process Guide ........................................................................................................................ 21
8.
8.1
Jointly Funded Services .............................................................................................................................. 21
8.2
Independent Hospitals ................................................................................................................................. 22
9.
Frequently Asked Questions .............................................................................................................................. 24
6.
References ............................................................................................................................................................ 26
7.
Key Contact Numbers.......................................................................................................................................... 27
8.
Appendices 1 - CHC Funding Decision Form .................................................................................................. 28
9.
Appendices 2 – MH1 Form ................................................................................................................................. 30
10.
Appendices 3 – Joint Funding Application Form ......................................................................................... 32
Page 3 of 35
2. Glossary of Terms
CIL
Centre for Independent Living is an integrated service which
includes the Integrated Equipment Service and Wheelchair
service
CHC Team
The Continuing Health Care Team provided by 5 Boroughs
Partnership NHS Trust
Complex Care
A package of care continuing care that cannot be met by
existing commissioned health services. This package of care is
specifically commissioned for an individual patient.
Continuing Care
A package of care provided over an extended period of time to
someone aged 18 years or over to meet their physical and / or
mental health needs as a result of a disability, accident or
illness 1.
Continuing Healthcare
A package of continuing care that is arranged and funded solely
by the NHS1.
IMCA
Independent Mental Capacity Advocate (IMCA). This person
represents the patient’s wishes when the patient does not have
a named representative to support them.
Information and Analysis
The team in Knowsley MBC who inputs CHC services in the
client database
CMCSU Locality Lead
The Cheshire and Merseyside Commissioning Support Unit
Halton, Knowsley & St. Helens Locality Lead for Continuing
Health Care and Complex Care.
Named Representative
The patient can choose someone to represent their wishes in
how they want to be supported. This person could be a family
member or a friend.
1
DOH (2009) The National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care July 2009 (revised)
Page 4 of 35
Primary Health Need
Where a person’s overriding needs are due to their health rather
than their social care needs. This is decided through a CHC
eligibility assessment.
The Co-ordinator
The person who knows that patient and will co-ordinate the CHC
eligibility assessment and if they are eligible, organise the
package of care.
Page 5 of 35
3. Introduction
Knowsley Clinical Commissioning Group (CCG) is responsible for commissioning Continuing
Healthcare (CHC) for patients registered with a Knowsley CCG registered General Practitioner
(GP). Knowsley CCG Continuing Health Care funding for patients aged 18 years or older sits
within three pooled budgets. These are:
•
•
•
Disability Pooled Budget
Mental Health Pooled Budget
Community Services Pooled Budget (previously known as the Older People’s Pooled
Budget)
Knowsley CCG is also responsible for commissioning Continuing Care (CC) for patients registered
with a Knowsley CCG General Practitioner (GP). Where these needs cannot be met within existing
services, packages of care are commissioned from the Complex Care Budget. Some of the
Complex Care Budget is sits within the pooled budgets.
The pooled budgets are governed by Section 75 of the National Health Service Act 2006 2. They
contain funding from Knowsley Metropolitan Borough Council (MBC) and Knowsley CCG.
Knowsley MBC manages these budgets on behalf of the partners and the arrangements for the
pooled budgets are reviewed on an annual basis and in accordance with the Section 75
agreement.
Although Knowsley CCG is responsible for commissioning CHC and CC, elements of the process
are outsourced to three different organisations. These are Cheshire and Merseyside
Commissioning Support Unit (CMSU), Knowsley MBC and 5 Borough Partnership NHS Trust. This
process has been developed to clearly describe the roles and responsibilities of each agency.
The process has been developed in consultation with CMCSU, Knowsley MBC and 5 Borough
Partnership NHS Trust. The process is based on the National Framework for NHS Continuing
Healthcare and NHS-Funded Nursing Care 3.
Sections 4 and 5 are flow charts that describe the process in diagrammatic form. Section 6
describes the process for patients accessing CHC via the standard route and Section 7 describes
the process for patients who are accessing CHC via the Fast Track Route. Section 8 describes the
process for Continuing Care and the last section in the guide covers some of the frequently asked
questions about the processes. There is also an Appendix that includes copies of the forms used
in the processes.
2
3
HMSO (2006) National Health Service Act 2006
DOH (2009) The National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care July 2009 (revised)
Page 6 of 35
4. CHC Standard Route Process Chart
New Referral – step 1
CHC Checklist is completed and patient is informed – step 2 & 3
Not assessed as eligible for
CHC
Decision Support Tool (DST) is completed at a Multidisciplinary
Meeting (MDT) – step 5 & 6
MDT recommend if patient is CHC eligible and recommend a
package of care. MDT completes a CHC Funding Decision Form –
steps 6 & 7
CHC Team completes initial quality assurance on process and
sends DST and Funding Decision Form to MCCSU – step 8
CMCSU quality assures eligibility process – step 8.
CMCSU decides if the patient is eligible and sets a date to
review.– steps 9 & 10
CMCSU writes to the patient to inform them of the CHC eligibility
decision – step 10
CMCSU Agree Package of Care
below thresholds & sets a date
for Review – steps 13 to 15
Patient Accept Decision
Panel Agrees Package of Care
above thresholds & set a date
for review – steps 16 to 19
Patient Disputes Decision
Accept
Decision
Not assessed as
eligible for CHC
Appeal
Decision
CMCSU Appeals Process –
step 11
KMBC Complaints Process –
step 20
The Co-ordinator supports the patient to pick a
provider. The Funding Decision Form is updated and
sent to CHC Team– steps 22 to 25
CHC Team send Funding Decision Form to MCCSU –
step 26
CMCSU Agree Package of Care
below thresholds & sets a date
for Review – steps 13 to 15
Patient Accept Decision
Panel Agrees Package of Care
above thresholds & set a date
for review – steps 16 to 19
Patient Disagree with Decision
CMCSU send the Funding Decision Form to Information & Analysis to set
contract and pay provider – step 28 to 31
CHC Eligibility and Package of Care is Reviewed – steps 35 and 36
Page 7 of 35
5. CHC Fast Track Route Process Chart
New Referral – step 1
CHC Fast Track Pathway Tool, Supporting
Evidence, CHC Funding Decision Form is
completed and sent to the CHC Team– step 2
Weekends and Bank Hols co-ordinator
decides eligibility for CHC – step 6
Mon to Fri (excluding bank hols) CHC Team quality
assures process and sends to CMCSU– step 3
CHC Team complete preliminary quality
checks and sends to MCCSU– step 9
Mon to Fri (excluding bank hols) CMCSU decide
eligibility and agree a package of care. CMCSU set
a review date – step 4 & 5
CMCSU quality assures process – step 9
MCCSU Disagree
with Eligibility
Decision
MCCSU Agree with
Eligibility Decision
Patient is eligible
CMCSU notify the patient in writing of the outcome
of the CHC Fast Track Assessment – step 7
Packages of Care are reviewed in line with the
Review Date – step 13
Patient is not eligible
CHC Standard Process
Page 8 of 35
6. CHC Standard Route Process Guide
6.1 Assessing Eligibility
1. A new patient is identified as potentially being eligible for CHC funding because their
health needs are significant enough to potentially be a ‘primary health need’. This person
could be in his or her own home, in a residential setting (such as registered residential
home or nursing care home) or in hospital.
2. A Co-ordinator is identified to co-ordinate the CHC assessment and, if required, organise
their care. This person is a professional who is trained to complete the CHC checklist.
The CHC checklist is a national tool that screens people who may potentially be eligible for
CHC funding. The co-ordinator completes the CHC checklist.
3. At the end of the checklist assessment the patient (and, if appropriate, their named
representative or IMCA) is given a copy of the completed checklist.
4. The thresholds for eligibility in the CHC checklist tool have deliberately been set low to
reduce the chances of people who might be eligible for CHC from being excluded
unintentionally. If the patient is screened as being unlikely to be eligible for CHC then no
further action is taken at this time with regard to CHC funding. If, in the future, the person’s
needs change then they can go back to step 1 and follow the process again.
5. If the person is screened as potentially being eligible for CHC then a multidisciplinary
meeting (MDT) is arranged. This must be with the consent of the patient and, if
appropriate, their named representative or IMCA. Representations from the following areas
are present at the meeting and each representative has a specific role to fulfil.
Page 9 of 35
Who
Role
Attendance at the Meeting
Optional.
CHC Team provided by 5
Partnership Boroughs NHS
Trust
Social Care
Registered Nurse
The Co-ordinator
Patient / Named Representative
/ IMCA
Other people who know the
patient
Quality Assure the MDT
Provide advice on patients social
care needs. Provide advice on
care planning.
To provide professional opinion
of the patient’s health needs
To provide professional opinion
of the patient’s health needs.
To provide insight into the
patient’s health needs and
advocate for the patient’s wishes
To provide insight on the
patients health needs
Dependent on the experience
of the Co-ordinator’s
expertise.
Essential
Essential
Essential
Desirable.
Optional
6. An assessment of the patient’s health and social care needs is completed by the MDT with
the support of the decision support tool (DST). The assessment process supports the MDT
to recommend if the patient is eligible for CHC. The assessment and recommendation
is recorded in the DST. The MDT sends a copy of the DST and supporting documents to
the CHC Team.
7. If the MDT makes an eligibility recommendation. Separate to this, the MDT also
recommends a package of care that will meet the patient’s needs and reflects the
patient’s wishes with regard to how they want to be supported. The MDT completes a
CHC Funding Decision Form to record their recommendation and describe how the
recommended package of care will meet the person’s assessed need. The MDT sends a
copy of the CHC Funding Decision Form to the CHC Team.
8. If the CHC team have not attended the MDT, the eligibility decision and, the proposed
package of care is referred to the CHC Team for preliminary quality assurance checks.
The CHC team then refer the eligibility recommendation to Cheshire and Merseyside
Commissioning Support Unit , Nurse Coordinator for approval. This referral sent
to [email protected] and [email protected]. Referrals can be made Monday to
Friday (excluding bank holidays) 9am to 5pm.
9. CMCSU will make the final decision with regards to the patient’s eligibility for CHC
based on the evidence presented in the DST. This will be done within 7 days. If there is
not enough information for MCCSU Nurse Coordinator to decide eligibility then they will
request additional information from the MDT. CHC team will liaise with The Co-ordinator to
organize the collection of the additional information.
10. If the CMCSU Nurse Coordinator agrees with the MDT eligibility recommendation,
this decision is communicated in writing to the patient (and, if appropriate, their named
representative or IMCA). This is done by the MCCSU. The Co-ordinator is also informed.
Page 10 of 35
The CMCSU Nurse Coordinator also sets a date to review the patient’s needs and
eligibility for CHC. For patients who have just been assessed as CHC eligible this must
be no longer than 3 months from the date of the initial MDT but may be sooner depending
on the patient’s individual clinical needs. For patients who are already CHC eligible and
their needs are being reviewed, this can be up to 1 year from the date of the MDT review.
11. If the decision was that, the patient is not eligible for CHC funding then the patient (and,
if appropriate, their named representative or IMCA) has the right to appeal this decision.
Information on how to dispute the decision is given to patients as of part of the written
decision on eligibility. All such disputes are coordinated by CMCSU as per their service
specification with Knowsley CCG.
6.2 Agreeing a Suitable Package of Care
12. A series of thresholds have been set which delegates authority to for CMCSU to agree
certain packages of care. Any other service must be considered and formally agreed by the
CHC Scrutiny Panel.
Package of Care Below the Threshold
13. The following packages can be agreed by CMCSU:
Type of Service
Provider
Standard Residential or
Nursing Care
(i.e. no 1:1 support)
On the NW CHC Framework
for Nursing and Residential
Care
Domiciliary Care at the
standard rate
Standard Equipment in a
Nursing or Residential Home
Standard Equipment
On the Knowsley MBC
Framework for Community
Service Framework
On the NW CHC Framework
for Nursing and Residential
Care
Integrated Equipment Store
Threshold
Cost must reflect the NW
CHC Framework for
Nursing and Residential
Care Rate
Less than 62 hours a week
No cost as it is included in
the base rate for Nursing
and Residential Care
Standard equipment
stocked by the CIL
14. If MCCSU agree with the recommended package of care, they notify the MDT verbally. If
the package of care is below the threshold, the CMCSU will agree a date for reviewing
the suitability of the package of care. For patients who have just been assessed as CHC
eligible this must be no longer than 3 months from the date of the initial MDT but may be
sooner depending on the patient’s individual clinical needs. For patients who are already
Page 11 of 35
CHC eligible and their needs are being reviewed this can be up to 1 year from the date of
the MDT review.
15. If CMCSU do not agree with the package of care, CMCSU notify the MDT and explaining
the reasons why. The CHC Team then work with the MDT to agree a suitable package of
care.
16. A list of services agreed by CMSCU are presented to the weekly Scrutiny Panel.
Package of Care Above the Threshold
17. The CHC Scrutiny Panel meets once a week. The following people attend the panel and
have the following roles:
Who
Role
Attendance at the Meeting
Head of Care Management
Chair
Essential or appropriate
deputy
Head of Integrated
Commissioning, Health and
Communities
Deputy Chair
Essential or appropriate
deputy
Commissioning Manager,
Knowsley MBC
Locality Lead, CMCSU
Care Management Service
Manager, Knowsley MBC
Budget management and
commissioner of eligible
packages of care
Representing Health and to
advise on Clinical
appropriateness of the proposed
package
Representing Social Care
Essential or appropriate
deputy
Essential or appropriate
deputy
Where appropriate and
assuming representation at
MDT.
18. The following packages must be agreed by the CHC Scrutiny Panel.
Type of Service
Standard Residential or
Nursing Care
(i.e. no 1:1 support)
Enhanced Residential or
Nursing Care
(i.e. with 1:1 support)
Domiciliary Care at the
standard rate
Domiciliary Care at the
complex care rate
Provider
Any provider not on NW CHC
Framework for Nursing and
Residential Care
Threshold
All Services
Any provider
Any cost that does not
reflect the NW CHC
Framework for Nursing and
Residential Care
Any provider
All Services
Any Provider
More than 62 hours
Any Provider
All Services
Page 12 of 35
Specialist Equipment
Any provider
All equipment
19. The CMCSU provides a copy of the CHC Funding decision form to the CHC Scrutiny
Panel. This is password protected and sent electronically to the panel members at least 3
working days before the panel meeting. The CHC Scrutiny Panel will decide on the
most appropriate package of care to meet the patient’s needs. The panel will take into
account the patient (and, if appropriate, their named representative or IMCA) wishes.
20. CHC Scrutiny panel will agree a date to review the suitability of the package. For
patients who have just been assessed as CHC eligible this must be no longer than 3
months from the date of the initial MDT but may be sooner depending on the patient’s
individual circumstances. For patients who are already CHC eligible and their needs are
being reviewed this can be up to 1 year from the date of the MDT review.
21. Minutes are kept of the scrutiny panel meetings. These are password protected and
distributed to Knowsley MBC, CMCSU and the CHC Team. The CHC Team will inform the
MDT of the decision. The nominated care coordinator will communicate this decision to the
patient.
Making a complaint about a Decision on a Package of Care
22. If the patient (and, if appropriate, their named representative or IMCA) or provider
disagrees with the package of care approved to meet their needs they can make a
complaint to Knowsley MBC. This done via:
CHC Complaint
Head of Commissioning – Health and Communities
Knowsley MBC
6th Floor Huyton Municipal Building
Archway Road
Huyton, L36 9YU
Tel: 0151 443 3231
6.3 Commissioning a Support Package
Choosing a Residential or Nursing Care Provider
23. If residential or nursing care has been agreed as the most suitable way to meet the
patient’s needs then the Co-ordinator will liaise with the patient (and, if appropriate, their
named representative or IMCA) to choose a residential or nursing home. The patient may
already be in a residential or nursing home and may wish to stay there. If not, the patient
(and, if appropriate, their named representative or IMCA) will be given details of residential
or nursing homes on the NW CHC Framework for Nursing and Residential Care by the coPage 13 of 35
ordinator. The Co-ordinator will support the patient (and, if appropriate, their named
representative or IMCA) to pick a home of their choice.
24. Once a home has been chosen by the patient (or, if appropriate, the Named
Representative or IMCA), the Co-ordinator will update CHC funding decision form and
send it to the CHC team. This can be faxed via 0151 290 1969 or emailed via
to [email protected] . The CHC team quality assures the content of the form and
send it to CMCSU via [email protected] and [email protected]
Choosing a Domiciliary Care Provider
25. If domiciliary care has been agreed as the most suitable support to meet the patient’s
needs and they are already supported at home by a domiciliary care provider then the Coordinator contacts the provider to agree the change in funding stream and if appropriate
any changes to the package that have been agreed. Details of this provider and support
are inserted into the CHC funding decision form by the Co-ordinator. The Co-ordinator
will send this information to the CHC Team.
26. If the patient does not already have a provider then the co-ordinator will share details of
providers who are on the KMBC Community Services Framework. The Co-ordinator will
support the patient (and, if appropriate, their named representative or IMCA) to pick a
provider on the list. The Co-ordinator then contacts the provider to agree the package of
care. The co-ordinator will insert this information into the CHC funding decision form.
The co-ordinator will send this information to the CHC Team.
27. The CHC team quality assures the content of the CHC funding decision form and
send it to CMCSU via [email protected] and [email protected]
Approving a Provider
28. CMCSU can agree providers below the thresholds described in step 13. Providers above
thresholds as described in step 17 must be approved by the CHC Scrutiny Panel. Once
provider has been approved, CMCSU sends the form the Information and Analysis Team
in Knowsley MBC and the KMBC Commissioning Team. This information must be
password protected to secure the data held in it and it must be sent by email
to [email protected]
and [email protected]
29. Information and Analysis Team input the service details into Knowsley MBC Social Care
Client Database (SWIFT) and arranges the Individual Service User Placement
Agreement (ISUPA). KMBC Commissioning Team authorises the payments in SWIFT.
Making Payments
Page 14 of 35
30. Residential and Nursing Care providers are paid on a four weekly basis by Knowsley MBC
in accordance with SWIFT and the ISUPA. The provider does not need to invoice to
receive payment as this happens automatically via the Independent Service Provider (ISP)
run.
31. Domiciliary Care providers are paid based on invoices sent to the Knowsley MBC. The
invoices are sent to the Central Payments Team, 2nd Floor Nutgrove Villa, Westmoreland
Road, Huyton, L36 6GA. A payment run is completed every week.
32. Payment queries are investigated by the Central Payments Team. There email address
is [email protected].
Reconciling SWIFT and Broadcare Systems
33. Information and Analysis Team will run a monthly report from SWIFT and share this with
the CMCSU Locality Lead. The report will contain:
•
•
•
•
•
•
•
•
•
Patient’s name
Date of Birth
NHS Number
Eligibility Date
Service Provision
Provider
Start date of the service
End date of the service
Weekly cost
34. CMCSU Locality Lead will use this information to update Broadcare so that CMCSU can
report on the performance of CHC.
35. The CMCSU Locality team, will send Information and Analysis team a fortnightly report
from Broadcare so the Knowsley MBC can reconcile the information in Broadcare with
SWIFT. The aim of this to ensure effective payments to providers and reduce payment
queries received by the Council. The report will contain:
•
•
•
•
•
•
•
•
•
Patient’s name
Date of Birth
NHS Number
Eligibility Date
Service Provision
Provider
Start date of the service
End date of the service
Weekly cost
Page 15 of 35
6.4 Reviewing Patient’s Needs and CHC Eligibility
36. Patient’s needs and eligibility for CHC is reviewed in line with the review date. The process
returns to step 5 for an MDT to be arranged and the process is followed again.
37. If the patient’s needs change or how they wish to be supported changes, the process
returns to step 5.
Page 16 of 35
7. CHC Fast Track Route Process Guide
7.1 Assessing Eligibility
1. A new patient is identified as potentially being eligible for CHC funding because their
health needs are significant enough to potentially be a ‘primary health need’. This person’s
condition is rapidly deteriorating and they may be entering a terminal phase of their
condition. Their level of dependency may be increasing and there is a need for a
package of care urgently 4.
2. A Co-ordinator is identified to co-ordinate the CHC fast track assessment and, if required,
organise their care. This person is someone who is trained to complete the CHC Fast Track
Pathway Tool. The CHC Fast Track Pathway Tool is a national tool that screens people
who may potentially be eligible for CHC funding and may need to go through the Fast Track
Route. The Co-ordinator completes the CHC Fast Track Pathway Tool, Supporting
Evidence (such as health assessments, care plan) and CHC funding decision form. The
Co-ordinator makes a recommendation for the type of support that will meet the
patient’s needs and reflect their wishes on how they would like to supported. This
information is recorded in the CHC funding decision form.
3. The information from step 2 is sent to the CHC team by the Co-ordinator. This information
can be sent Monday’s to Friday’s (excluding bank holidays) 9am to 5pm by either fax or
email. The fax number is 0151 290 1969 and the email address is [email protected] .
The CHC team complete initial quality assurance checks. If the CHC Team disagree
with the Co-ordinator’s assessment they will ask the Co-ordinator to reassess the patient’s
needs and quality assure the process.
4. The CHC Team send the CHC Fast Track Pathway Tool, Supporting Evidence (such as
health assessments, care plan) and CHC funding decision form electronically to
CMCSU via secure email to [email protected] and [email protected]. Alternatively
the information can be faxed to CMCSU CHC team office on 01744 624356. This
information can be sent Monday’s to Friday’s (excluding bank holidays) 9am to 5pm.
CMCSU quality assure the fast track application in lines with the NHS framework for CHC
and decide if the patient is eligible for CHC Fast Track. If the Fast Track application is
agreed as eligible, CMCSU agree a suitable package of care to meet their needs. A
decision is made within 24 hours of referral.
5. CMCSU set a date to review the patient’s needs and eligibility for CHC. This person
will then be reviewed in line with the CHC Standard Route Process. This starts with the
MDT in step 5 of the CHC Standard Process.
6. If a Fast Track Assessment is required at the weekend or on a bank holiday then this
is completed by the Co-ordinator. If they assess that, the patient is eligible for CHC then
4
DOH (2009) The National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care July 2009 (revised)
Page 17 of 35
they refer this patient to the CHC team on the next available working day providing them
with CHC Fast Track Pathway Tool, Supporting Evidence (such as health assessments)
and CHC funding decision form. To ensure that there is no delay in the provision of
support for the patient the Co-ordinator can move to step 14 of the Fast Track Route
Process.
7. If a CHC Fast Track Application has been agreed by CMCSU, the patient (and, if
appropriate, their named representative or IMCA) is informed of the decision in writing, by
CMCSU.
8. If the patient is not assessed as meeting the criteria for the CHC Fast Track Route (either
by CMCSU in step 4 or by the Co-ordinator in step 6) then the case will be referred to the
CHC Standard Route Process (Section 4) for consideration via the CHC Checklist and MDT
(if required).
9. Quality assurance is completed on eligibility assessments for the CHC Fast Track Process.
Eligibility decisions made by Co-ordinators in Step 6 are quality assured by CMCSU. The
CHC Team will send the CHC Fast Track Pathway Tool, Supporting Evidence (such as
health assessments) and CHC funding decision form to CMCSU on the next available
working day (Monday to Friday 9am to 5pm excluding bank holidays).
10. If CMCSU disagrees with the eligibility decision for someone who has been assessed as
eligible the patient must go through the CHC Standard Route Process from Multidisciplinary
Team Meeting onwards. This means they will have the right to an eligibility review
completed by a multidisciplinary meeting using the Decision Support Tool. The patient’s
needs can be reviewed after 1 month.
11. If CMCSU disagree with the eligibility decision for someone who is has been assessed as
not eligible by the co-ordinator in step 6 the patient can go through the CHC Fast Track
Route Process from step 3 onwards. This is so that there is not unnecessary delay in
eligibility decision.
7.2 Agreeing a Suitable Package of Care
12. If the person is assessed as meeting the criteria for the CHC Fast Track Route CMCSU will
assess the suitability of the proposed package of care based on the information in the
CHC Fast Track Pathway Tool, Supporting Evidence (such as health assessments) and
CHC funding decision form. CMCSU will take into account the patient’s (and, if
appropriate, their named representative or IMCA) wishes on how they want to be
supported.
13. CMCSU has delegated authority to agree packages of care that are agreed via the CHC
Fast Track Route. The table below describes the typical type of services requested and the
duration before which the package must be presented to the CHC Scrutiny Panel.
Page 18 of 35
Type of Service
Provider
Threshold
Reviewed
within
All providers
Up to 3 months
On the NW CHC
Framework for Nursing
and Residential Care
Standard Residential
or Nursing Care
(i.e. no 1:1 support)
Cost must reflect the
NW CHC Framework
for Nursing and
Residential Care Rate
Standard Residential
or Nursing Care
(i.e. no 1:1 support)
Any provider not on
NW CHC Framework
for Nursing and
Residential Care
Enhanced Residential
or Nursing Care
(i.e. with 1:1 support)
Any provider
Domiciliary Care at
the standard rate
Domiciliary Care at
the standard rate
Domiciliary Care at
the complex rate
On the Knowsley MBC
Framework for
Community Service
Framework
On the Knowsley MBC
Framework for
Community Service
Framework
Any Provider
Any cost that does not
reflect the NW CHC
Framework for
Up to 1 week
Nursing and
Residential Care
All Rates (Standard,
Enhanced, RGN,
Up to 1 weeks
RMN)
Up to 62 hours
Up to 3 months
More than 62 hours
Up to 1 week
All Services
Up to 1 week
14. If a new care home placement or change of care home is needed at the weekend or on
a bank holiday then the Co-ordinator can agree a temporary arrangement until the next
working day. If a new or revised domiciliary care package is needed at the weekend or
bank holiday then the District Nurses will meet this need on a temporary basis until the next
working day. Step 3 of the Fast Track Process will then apply.
Page 19 of 35
7.3 Commissioning a Support Package
15. CHC Fast Track Services are commissioned in the same way as CHC Standard Route
Services. This is detailed in steps 22 to 34 of the Standard Route Process.
7.4 Reviewing Eligibility
16. Patient’s needs and eligibility for CHC is reviewed in line with the review date set by the
CMCSU. The patient will then enter the CHC Standard Route Process at Multidisciplinary
meeting in step 5 of the standard route process.
17. If the patient’s needs change or how they wish to be supported changes, the patient will
then enter CHC Standard Route Process at Multidisciplinary meeting in step 5 of the
standard route process.
Page 20 of 35
8. Complex Care Process Guide
1. Patients who have long-term health care needs but are not assessed as eligible for CHC
may still be eligible for health funding through Continuing Care (CC). These needs may be
met through existing community health services such as community therapy and district
nursing. Sometimes patient’s health needs cannot be met by these services, so specific
packages of care need to be arranged. When this happens, it is funded out the Complex
Care budget. Some elements of the Complex Care Budget sit with pooled budgets that are
administered by Knowsley MBC. Other elements of the Complex Care Budget such as
administered by CMCSU. This section describes these relationships.
8.1 Jointly Funded Services
2. Patients who have continuing care needs may also have social care needs that are the
responsibility of the Local Authority to fund. In these circumstances, a joint package of
Continuing Care may be arranged with funding from both Knowsley CCG and the Local
Authority.
3. Patient’s are eligible for Joint Packages of Continuing Care funding in Knowsley if they:
• Are aged 18 years or over
• Have long-term health needs.
• Are subject to section 117 of the Mental Health Act 1983 5
• Are registered with a Knowsley GP and is the responsibility of Knowsley MBC. If the
patient is not the responsibility of Knowsley MBC then the panel can decide if the patient
is eligible for health funding and what percentage. They have no authority to agree
funding for social care from other boroughs.
• Have been through the CHC pathway and although a primary health need was not
identified, health needs that were over and above what the Local Authority would meet
were still present. These health needs cannot be met by commissioned services.
• Have been assessed as requiring services to meet social needs which are eligible under
Knowsley MBC Eligibility Criteria for Social Care.
4. The Complex Care Scrutiny Panel assesses eligibility for Joint Packages of Continuing
Care. This is health contribution to the package of care. The panel meets on a weekly basis
and each member of the panel has a specific role.
5
HMSO (1983) Mental Health Act 1983
Page 21 of 35
Who
Role
Attendance at the Meeting
Head of Care Management
Chair
Essential or appropriate
deputy
Head of Integrated
Commissioning, Health and
Communities
Deputy Care
Essential or appropriate
deputy
Commissioning Manager,
Knowsley MBC
Budget management and
commissioner of eligible
packages of care
Essential or appropriate
deputy
Locality Lead, CMCSU
Representing Health
Care Management Service
Manager, Knowsley MBC
Representing Social Care
Care Coordinator
To provide additional information
to supplement application for
joint funding.
Essential or appropriate
deputy
Essential or appropriate
deputy
As required
5. Applications must be made by a health or social care professional. Prior to applying for joint
funding for continuing care, the application must already been approved by social care. For
Knowsley residents this is done the weekly Community Care Panel that is chaired by
Knowsley MBC. Applications are sent to [email protected]. Appendices 3 has a
copy of the form used to apply for social care from Knowsley MBC. If the patient is not a
Knowsley patient then the borough that has responsibility to fund that patient must agree
the funding.
6. Applications for continuing care must be made using the MH1 form (appendices 2) and
supplying supporting evidence, such as a copy of the application to social care, as
appropriate. The panel application must also provide details of what support is proposed to
meet the needs of the individual. Applications must be made at least 3 days prior to the
panel meeting. The documents must be password protected and made electronically
to [email protected].
7. The panel will consider the needs of the patient and decide on the clinical appropriateness
of the recommended package of care and the level of health funding. Moving forward the
panel will work with adult social care colleagues to harmonise the panel arrangements for
those individuals jointly commissioned to ensure that decisions are made in a timely
manner.
8. If the package and funding is agreed, the Co-ordinator will arrange the package of care and
commission the services.
8.2 Independent Hospitals
9. Knowsley CCG are responsible for funding independent hospital. This is administered on
their behalf by CMCSU. Applications for funding are made to the CMCSU via CMCSU
Specialist Nurse for Mental Health. Applications are made via secure fax on the following
number 01744 624356. CMCSU Specialist Nurse for Mental Health completes quality
Page 22 of 35
assurance checks to make sure that the proposed service meets the patient’s needs and
prepares applications for funding.
10. Applications for funding are made to the CMCSU Locality Lead at the weekly Scrutiny
Panel. Applications must provide at least three potential placements options to meet the
patient’s needs that have been sourced via tender process. CMCSU Locality Lead (or
deputy) will make a decision, with regard to the most appropriate service to meet the
patient’s need. Applications are made using the MH1 Form. A copy of this is in Appendices
3.
Page 23 of 35
9. Frequently Asked Questions
1. Where can I get a copy of the CHC Checklist?
The CHC checklist is a national tool. A copy of the checklist and guidance are available
from the link below:
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/127200/N
HS-CHC-Checklist-FINAL.pdf.pdf
[Accessed 2nd July 2013]
2. Where can I get a copy of the Decision Support Tool (DST)?
The CHC checklist is a national tool. A copy of the checklist and guidance are available
from the link below:
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/127201/D
ecision-Support-Tool-for-NHS-Continuing-Healthcare.pdf.pdf
[Accessed 2nd July 2013]
3. Where can I get a copy of the CHC Fast Track Tool?
The CHC Fast Track Tool is a national tool. A copy of the checklist and guidance are
available from the link below:
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/127202/N
HS-CHC-Fast-Track-Pathway-tool.pdf.pdf
[Accessed 2nd July 2013]
4. Who can complete a CHC Checklist or complete an assessment using the DST?
Any professional, who has been trained to do so; CMCSU provide training on how to
use the CHC checklist and DST.
5. What if the patient / service user is not resident in Knowsley but has a Knowsley
GP?
We think that this currently applies to approximately 10% of health funded packages. In
these situations the process would be followed as usual. However, where there is joint
funding with the local authority, the care coordinator is required to work with the relevant
authority. The care coordinator is required to ensure that the scrutiny panel is updated
on the outcome of any such funding request.
Page 24 of 35
6. Does a Social Worker need to be involved in the completion of the Decision
Support Tool / Fast Track Tool where we are seeking to Fast Track a package of
care and support?
The key area of concern in these instances should be to support the person home or to
an alternative care setting of their choice as expediently as possible. In the spirit of this it
may not always be possible to have a social worker involved in the decision making tool,
it is still appropriate to proceed without social work input providing that the tool has been
completed by an appropriate clinician.
Page 25 of 35
7. References
DEPARTMENT OF HEALTH (2009) ‘The National Service Framework for NHS Continuing
Healthcare and NHS-funded Nursing Care. July 2009 (revised)’. Department of Health.
Available
at: http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGui
dance/DH_103162 [Accessed 15th February 2013]
HER MAJESTY’S STATIONERY OFFICE (1983) ‘The Mental Health Act 1983’ The
National Archives. Available at: http://www.legislation.gov.uk/ukpga/1983/20/contents
[Accessed 2nd July 2013]
HER MAJESTY’S STATIONERY OFFICE (2006) ‘National Health Service Act 2006 (Part
3).’ The National Archives. Available
at: http://www.legislation.gov.uk/ukpga/2006/41/contents [Accessed 19th February 2013]
Page 26 of 35
8. Key Contact Numbers
Organisation
Telephone Number
5 Boroughs CHC Team
0151 290 1976
KMBC Central Payments Team
0151 443 3145
KMBC Commissioning Team
0151 443 4772
Merseyside & Cheshire CSU CHC Team
01744 627685
Page 27 of 35
9. Appendices 1 - CHC Funding Decision Form
Knowsley CHC Funding Decision Form v1
Address &
postcode:
NHS number:
CCG:
SWIFT ID
Current
location:
Client Category:
GP:
Name:
DOB:
Under 65
Physical Disability
Mental Health
Learning Disability
Substance Misuse
Over 65
Physical Disability
Mental Health /EMI
Dementia
Legal Status
Section 117
Section 3
Social Worker:
Diagnosis:
Summary of Care needs: (Please include any potential hazards or risks to inform provider of)
Referrer details (name, post, service)
Referral type
Date completed
Fast Track
DST
Recommended Package of Care to meet Assessed Need:
FT / MDT CHC
Recommendation
Eligible
Not Eligible
Weekly Cost (£):
(NB Complete individual support hours for Home Care Packages or 1:1 requests)
Date received by CSU for authorisation:
CHC Eligibility Decision
“I have reviewed the recommendations of the Multi-disciplinary team, and would / would not concur with the
recommendation that…………………………………………………………….is / is not currently eligible for NHS Continuing
Healthcare”.
(Note – any exceptionality statements to be expanded on a separate sheet)
Name:
Designation
Signed:
Date:
Initial Review Date
3 months >>
6 months >>
9 months >>
Other –
Specify Date >>
Page 28 of 35
Eligibility Dates
Start
End
Full CHC Agreed
% Health
% Social Care
100%
Which LA?
0%
Recommendation for Joint
Funding
Not recommended for
Joint Funding
If service has an end date please state reason for end:
Details of Agreed Package of Care:
Authorised by:
CSU
Name/s & Designation
Signed
Date
Scrutiny Panel
Page 29 of 35
Version 4
01.02.2013
11. Appendices 2 – MH1 Form
APPLICATION FOR NHS FUNDED CARE
Please be aware that all applications will be screened as complete prior to being submitted to panel for consideration. At
point of screening, should any supporting information be incomplete the case manager will be contacted to re-submit the
application when all complete.
Patient Details
Name ………………………………………….. ……………………...
DOB ……………………………..
Current address / existing placement : …………………………………………………………………………
……………………………………………………………………………………….………………………………
……………………………………………………………………………………………………………………….
Case Management Details
Please complete all fields clearly as these details will be used to inform the outcome of the panel decision
Case Manager Name
Role
Team
Organisation
Correspondence
Address
What are you asking the NHS to fund?
Contact Tel No
Intensive Rehabilitation
Email Address
Section 117 Aftercare
Change in Need (existing client)
One-off Treatment
Other
Confirm your line manager is in agreement with this application
Y / N
Please include placement details, costing, details of all other options explored including responses and
why this is the only suitable placement, if a one off or recurrent, and any other relevant detail.
If this placement is urgent or is required by a specific date please document the reasons why.
Page 30 of 35
Application Checklist
(The following documents should be included with your application as a minimum*)
*Recent Assessment of Health Needs
*Current Risk Assessment
*Proposed Care Plan
Continuing Healthcare feedback (if applicable)
Specialist
Assessment
enclosed
( if applicable,
SALT)
Send
completed
request and
supporting
documentseg
forPsychiatrist,
the attentionOT,
of NHS
Funded Care by email to:
[email protected]
NB: Please ensure address is exact as above
Social Care assessment (if applicable)
Confirm Carers Assessment complete (if identified on care plan)
OR by Safe Haven fax for the attention of NHS Funded Care to the following:
For Liverpool / Sefton applications FAO Lorraine Norfolk on 0151 296 7300
NHS Decision
For Halton /St Helens/Knowsley applications FAO of Chrissy Luff on 01744 624356
Chair ……………………………………….
Panel date ……………………………………
Panel Members: ……………………………………………………………………………………………
……………………………………………………………………………………………
……………………………………………………………………………………………
Outcome of Panel
Agreed

Deferred

Declined

Rationale:
Governance (for office use only)
Added to Database by
Recommendations:
…………………………………….. Date…………………
Date Outcome of Panel letter sent …………………………
Page 31 of 35
12. Appendices 3 – Social Care Funding Application Form
Care Managers Name
Date of Request
Please provide the following:Budget Calculator 
Assessment 
CHC Checklist 
Name of the Person
Swift
Number
Home Address
Date of
Birth
GP name
GP
Telephone
Number
Next of Kin Name
SWIFT Number if
known/applicable
Home Address &
telephone number
Date of Birth
Does the person have an
Yes 
Appointee, Power of Attorney,
No 
Lasting Power Attorney or subject
to the Court of Protection?
If so, please provide the financial
representatives name, address
and telephone number
Is the person eligible for
Continuing Health Care?
Yes 
If yes, please specify %
100%
Is the person eligible for Section
117 funding?
Yes 
No 
50%
25%
Page 32 of 35
Does SU receive ILF
No 
If yes, – contribution
Cost of Current Budget (weekly)
Cost of Budget requested
(weekly)
Increase (weekly)
Potential for re-hab: date referral
made to CIT or RAS ?
Will this budget assist in meeting
carer needs?
Any ideas, or alternative services
that would have been useful, but
do not exist or are unavailable?
Has Assistive Technology been
considered, and what was the
outcome?
Page 33 of 35
Have Direct Payments been
discussed?
Endorsed by Manager
(to verify risks cannot be
managed in any other way)
Details of the budget request and
any other Information?
Decision
Page 34 of 35
When is the care detailed required?
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Morning
Midday
Afternoon
Teatime
Evening
Night
Page 35 of 35