Malaysia Government Portals and Websites Assessment

MGPWA
2012
Portal
Website
Criteria
5-stars
Strategic
Achievers
Basic Criteria
MDeC
 Penetration Test
 ICT Security Incident
MAMPU
(ICT Compliance Division)
 Language
 Public Complaints
MDeC
CONTENT
Phone
contact
Address
Email
Phrase of
Laman
Web/Portal
Rasmi
Website
Counter
Publications
Electronic
Archive
Broadcast
Client’s
Charter
About Us
Audio/Video
Mobile Web
USABILITY
SECURITY
PARTICIPATION
SERVICES
Homepage
Length
Search
Feedback
AutoNotification
Link to
myGov
Link to MSC
Malaysia
Support
Link
Sitemap
No Broken
Link
Updating
Activities
Website
Personalization
Multi
Language
W3C Disability
Accessibility
Look and Feel
FAQ
Security
and
Privacy
Policy
Single
Sign-On
Comment
Feedback
Response
Feature
Additional
Number
of Online
Services
Feedback/
Technology
Additional
Number of
Online
Services
E-Payment
Searchable
Database
Digital
Certificate/
Trust Mark
Penetration Test
ICT Security Incidents
Public Complaints
English Review
Calls to
general
number must
be answered
within 3
ringing
Display general
address on main
page
Display general email on main page
To avoid spam use the following format:e.g. general at mdec dot com dot my
Display the phrase of
Laman Web/Portal
Rasmi within the
layout of
portals/websites, and
NOT on the headers of
browsers

×
Page length is ideally
less than 3 page
down
Display counter on
main page
Bulletin
Publication must be
produced by respective
agency & available in
format of .pdf, .doc etc
Brochure
Pamphlet
E-Book
Annual
Report
Archive section of any
information relevant
to agency, starting
from 1 year before.
A section for latest
announcement
Upon the expiry of
announcement, move it
to archive section
An introduction
to the agency
X
Client’s Charter must be
measurable.
1. Audio or video clips must
be related to agency and
playable.
2. Landing page that uses
flash animation and
background sound of
portals/websites is NOT
considered as this
criterion.
A video can be
uploaded on Youtube
and embedded on
agency portal/website
Simple version of the website of
which is accessible via mobile
phone.
Free mobile solutions
are available on the
Internet

Search Function must provide
result within portals/websites
and NOT limited to certain
section.
X
Notification (inclusive of
timeline) prompted upon
submission of enquiries
via feedback or comment
form
Agencies provide link to
myGovernment Portal.
Agencies provide link to
MSC Malaysia
User guide or manual of the
portal/website or online
services.
A collection of every
pages on the
portals/websites that are
dynamic links
Error that caused a non-viewable
page within a portal/website.
Align information according to
audiences by having different
columns of target audience
Availability of Malay, English and any 3rd
language, with NO use of online
translator for English and Malay
language. They must be manually
translated.
×
A mixture of Malay and
English language on the
English section.
×
Portal is using Translator
tool for English Language
Compliance of Level A in
the WCAG 2.0
Comply when no problems
were found by AChecker
Compliance
of Contrast
(Level AA) in
the WCAG
2.0
Comply
when no
problems
were found
by Achecker
under
section
Contrast
Compliance of Text Resize (Level AA) in the
WCAG 2.0
Comply when no problems were found by
AChecker under section Text Resize
Refer Lampiran B & C in Pekeliling Am Bil. 1 Tahun 2006, Pengurusan Laman
Web/Portal Sektor Awam, MAMPU
http://www.mampu.gov.my/pdf/PAm/pa012006.pdf
Only feedback and comment form are
considered.
Guestbook, forum and complaint form are
excluded.
Notify the purpose of form.
Enquiry submission through outlook
will not be rewarded.
×
1. Agencies have the option to provide any
technology advancement or Web 2.0
applications (e.g. Social Media)
2. Social media must be up-to-date and
reflect agency as a whole, rather than
individual e.g. Minister’s Blog, Staff’s
Facebook.
3. Refer Garis Panduan Tatacara Pemilihan
Kandungan Media Sosial Mampu
http://www.mampu.gov.my/c/document
_library/get_file?uuid=8f3021f0-88d541b9-a774-73b97fdc8a5a&groupId=10136
To publish the questions frequently asked to
agencies together with their answers
Provide contacts (e.g. email) for
other questions that are
unavailable in the FAQ

×
An empty FAQ
section will not be
rewarded with
marks
28. Number of Online Services
1. Response must be made within 3
working days to the enquirer ’s email.
2. Auto reply are not consider as
Feedback Response
Responded within
3 working days .

Example of auto reply
×
Provide automate services
ranging from G2B, G2C and G2G
and even intranet
Intranet
Search for Staff
Search function of a specific section
Search for Forms
Allow access to several online
services using the same
username and password
To make known
the availability
of SSO feature
on the
portals/websites
Maintaining the same look and feel of
every page, via consistent header, footer
and side panels
(Additional Marks)
Provide automate services
ranging from G2B, G2C
and G2G only.
Channels may be FPX
payment, Online Banking or
Integrated e-payment and
its availability must be
disclose portals/websites
1. Disclose digital certificates or trusted
marks or seal on the portals/websites
7 areas Monitored by MAMPU
(i.e. covering Achievement of Client Charter, Statistic of Online Services)
No.
1
2
3
4
5
6
7
Area
(Latest news, activities or events)
Berita, aktiviti dan peristiwa terkini
(Announcement)
Pengumuman, makluman dan hebahan
(Newspaper clipping, statement and articles)
Keratan, kenyataan dan rencana akhbar
(Post/Banner)
Poster/Banner
(Tender offer, quotation offer and job vacancy)
Tawaran tender, sebutharga dan jawatan kosong
(Statistic: Achievement of Client's Charter & Statistic of Online Services)
Statistik: Pencapaian Piagam Pelanggan & Statistik Perkhidmatan Online
(Information of Minister, Deputy Minister and Head of agency)
Maklumat Menteri, timbalan Menteri Ketua agensi
Futher info :
http://www.mampu.gov.my/c/document_library/get_file?uuid=10b53e3c9c71-4ce7-8c54-6c030d31ec0e&groupId=10136
Public
Complaints
Bureau
Newspaper
Other
Media
Source
3 layer of
checking
3rd page
FAQ
Grammar,
Vocabulary,
Spelling,
Translation
2nd page
Core
Business
Page
1st page
Main Page