nolitours stays in the stylish pads - Travelweek

Transcription

March 14, 2013
PM40015622
Volume 41 Issue 10
C A N A D A ’ S
T R A V E L
T R A D E
P U B L I C A T I O N
NOLITOURS
STAYS IN
THE STYLISH PADS
TW_March14_2013.indd 1
13-03-11 11:49 AM
PART OF THE noliPLUS COLLECTION
Available exclusively through Nolitours, the Cofresi Palm
Beach & Spa Resort in Puerto Plata boasts superior
facilities and a spectacular beachfront location, close to
Ocean World. As a noliPLUS guest, you’ll also enjoy extra
perks like welcome gifts, a 20% spa discount, a dedicated
room location and 3 guaranteed reservations at a choice
of 7 à la carte restaurants!
NOLITOURS
STAYS IN
THE STYLISH PADS
NOL 13 0269 C
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iP l
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2013 03 0
12 08
13-03-11 11:50 AM
March 14, 2013
Volume 41 Issue 10
C A N A D A ’ S
T R A V E L
T R A D E
P U B L I C A T I O N
IATA’s New Distribution Capability
designed to deter comparison shopping
WASHINGTON — Because travel
agents and travellers can quickly
check fares offered for virtually any
itinerary, airlines have problems raising fares.
Last week, Delta Air Lines aban-
doned an attempt to hike prices when
no other carrier matched the move.
That’s a major reason why IATA
developed the New Distribution Capability for its members, according to
the Business Travel Coalition.
THISWEEK
4
WESTJET/AF CODESHARE
10 AGENT CRUISE RATES
WestJet and Air France have seen
interline pact evolve into codeshare
Travel agents are being offered
special rates on MSC Poesia cruise
9
36 FEATURE THIS
JET AIRWAYS A330
Jet Airways is now using an
A330-300 on Toronto-Delhi route
Collette Vacations answers call of
the wild with authentic Kenya safari
“This proposed new business model,
agreed by IATA member airlines at
a conference held on Oct. 19, 2012 as
so-called Resolution 787, would negatively and significantly impact airline
competition and would drive up airline prices for consumers,” said a BTC
briefing paper. “It is designed to terminate by agreement among airline competitors the current market-driven and
transparent model for pricing and sale
of tickets, where airfares are published
and publicly available for comparisonshopping and purchase by all consumers on a non-discriminatory basis. The
airlines themselves have confirmed
publicly that the current transparent
airfare model has constrained their
ability to raise airfares.”
BTC added that this new business
model would also violate the privacy
rights of consumers. “Under the Resolution 787 the airlines have agreed
among themselves that they have the
right to demand that extraordinarily
intrusive personal data about specific
consumers be broadcast to all airlines
that might offer service, even though
consumers in most cases enter into
a contract of carriage with just one
of those airlines. Resolution 787 on
its face (Section 3.1.1) explicitly says
that before they quote prices for a
consumer the airlines have the right
to demand from consumers personal
information that ‘includes but is not
limited to’ the customer’s: name, age,
marital status, nationality, contact
details (including e-mail address),
PM40015622
2 08
13-03-11 11:50 AM
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13-03-11 11:50 AM
frequent flyer numbers (on all carriers), prior shopping, purchase and
travel history, and whether the purpose of the customer’s trip is business or leisure.”
Because this NDC is incorporated
in an IATA Resolution as opposed
to an IATA Recommended Practice,
under IATA’s governing rules, this
new business model is an agreement
that is binding on all of the roughly
240 IATA-member airlines worldwide, according to BTC.
As set forth in the preamble of
this Resolution, all IATA airlines
that choose to distribute ‘enhanced
content’ (an undefined term but
overtly one that means when an
consumers to anonymously comparison shop and then purchase
through intermediaries such as
brick-and-mortar and online travel
agencies, or via their websites. Instead, NDC airlines would create
‘unique’ offers each time a particular
consumer requested a fare for a specific route/date. The offers made by
each airline would be ‘customized’
based on personal details the airlines have agreed in Resolution 787
they will have the right to demand
from consumers before quoting any
prices, said BTC.
Much of the personal information
provided by the client can be used
very effectively to pinpoint, and ex-
“MUCH OF THE PERSONAL INFORMATION PROVIDED
by the client can be used very effectively to pinpoint, and
extract higher prices from, those travellers who are likely
to be less price elastic”
bilities online and brick-and-mortar
travel agencies have made available
to consumers, capabilities that only
work because of the current system
of publicly available and transparent
fares.”
BTC is calling on the U.S. Departments of Justice and Transportation to
block the deployment of NDC by airlines – who are acting collectively under the supposed cover of their trade
association – of this anti-consumer
and anti-competitive model for the
pricing and selling of airline tickets.
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‘ancillary service’ such as checked
luggage or pre-reserved seating is
sold along with the base fare) across
‘multiple channels’ would be obliged
to adhere to this new business model, and to do so both with respect to
sales made by intermediaries (that
is, travel agencies) and those made
in their direct sales channels, such
as via their websites.
“For carriers adopting NDC for
particular markets, airfares and
schedules would no longer be publicly filed and available on a nondiscriminatory basis for any and all
tract higher prices from, those travellers who are likely to be less price
elastic – such as business travellers
and travellers whose shopping and
travel history demonstrate they do
not regard connecting services as viable substitutes for nonstop services
on particular routes or do not consider alternate airports serving the same
area as substitutes for one another.
“Importantly, the airline industry,
and IATA in particular, has decried
publicly what it describes as the
‘commoditization’ of airline services
caused by the low-fare search capa-
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March 14, 2013 Travelweek 3
13-03-11 11:50 AM
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WestJet, Air France
expand interline ties
to codeshare pact
CALGARY — WestJet and Air
France have entered into a codeshare
agreement enabling Air France to
offer its customers 15 new Canadian
routes operated by WestJet.
The ‘AF’ code is now on select WestJet flights connecting from Toronto
to Vancouver, Edmonton, Saskatoon,
Regina, Thunder Bay, Ottawa, Quebec
City, St. John’s, Moncton and Halifax.
Winnipeg and Calgary flights also
bear the French carrier’s code for both
Toronto and Montreal connections to
Air France’s direct flights to Paris.
This is the ninth codeshare agreement for WestJet which, additionally, has 21 interline relationships.
“WestJet and Air France have had
an interline arrangement since July
2009 and we are very pleased to
see this evolve to a codeshare,” said
Chris Avery, Vice-President, Network Planning, Alliances, and Corporate Development.
Three in four Vacation.
com agents say 2013
bookings on par or
better than last year
TORONTO — The new year has
been a good one for Vacation.com,
with strong leisure bookings in January and February, with some 77%
of members saying their 2013 bookings are on par or greater than the
same time last year, and 88% saying
they expect their clients will spend
the same or more on travel in 2013
compared to last year.
Bookings have been buoyed by
the continued popularity of river
Online business
management
The definitive remote business to client (B2C)
cruises, a strong sun destination demand and a client base now more
accepting of high airfares to Europe.
“Consumers are realizing that airfares to Europe are what they are, and
they’re not coming down,” said Vacation.com president John Lovell at a
Toronto press conference. “So we’re
seeing pent-up demand from all those
vacationers who waited.”
Lovell said he’s also seeing a shift
from Europe to North America as a
source market for cruises. “Suppliers
are looking at the European market
differently. They had been looking
to Europe for passengers, but now
they’re looking back to their core
markets, like the U.S. and Canada.”
While incidents like the Costa
Concordia last year “shut down
the first-time cruise market” for a
while, the recent Carnival Triumph
mishap has had no discernible impact on Vacation.com’s cruise sales.
“Post-Triumph, sales have held,” he
said.
Vacation.com agencies represent about 20 to 25% of the volume
generated by the agent channel for
cruise bookings, he added.
The booking window remains
tight, “but we’re seeing better yields
and passenger growth, and that’s a
very good situation.”
Hawaii and other exotic markets
continue to shine and Hawaii volumes for Vacation.com agencies are
up by the double-digits, he added.
Vacation.com’s
numbers increase
with 28th straight
month of growth
TORONTO — After winnowing
down its membership by several
Communications manager
Revolutionary
marketing technology
Editor
Patrick Dineen, Ext. 132, [email protected]
Managing Editor
Kathryn Folliott, Ext. 128, [email protected]
Associate Editor
Cindy Sosroutomo, Ext. 130, [email protected]
Contributors
Candice Abraham, Ariane Cloutier
Design Manager
Lani Thorpe, Ext. 126, [email protected]
Web Application Developer
Antonio Carito, Ext. 134, [email protected]
Online & Production Coordinator
Michael Smith, Ext. 125, [email protected]
Business Development Manager
Sue Winiecki, Ext. 127, [email protected]
Business Development Manager
Annie Cicvaric, Ext. 131, [email protected]
Director of Special Projects
Michael McCreesh, Ext. 139, [email protected]
Director, Product Development
Toni DeFino, Ext. 136, tdefi[email protected]
Circulation
Denys Cruz, [email protected]
Accounting
Marie Mercado, Ext. 121, [email protected]
Hippo Express
Glen Harwood, Ext. 133, [email protected]
Group Publisher
Gerald Kinasz, [email protected]
Printed by Web Offset Pickering, ON L1W 3J9
Subscription Rates (per year):
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Contents copyrighted 2013 by Concepts Travel
Media Ltd. Reproduction in whole or in part by any
means without expressed written permission
of the publisher is prohibited.
We acknowledge the financial support of the
Government of Canada through the Canada
Periodical Fund of the Department of Canadian Heritage.
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Tel. (416) 365-1500 Fax (416) 365-1504
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4 Travelweek March 14, 2013
13-03-11 11:50 AM
PRESENTATION
INVITATION
2013  2014
CITY
DAY
DATE
MEAL
TIME
VENUE
ADDRESS
OAKVILLE
MON
29APR13
DINNER
5:008:00 PM
Le Dome Banquet Hall
1173 North Service
Road East, Oakville, ON
KITCHENER
TUE
30APR13
DINNER
5:008:00 PM
Holiday Inn Kitchener
Waterloo
30 Fairway Road
South, Kitchener, ON
TORONTO
AIRPORT
WED
01MAY13
DINNER
5:008:00 PM
Woodbine Racetrack
555 Rexdale
Boulevard, Toronto, ON
BARRIE
THU
02MAY13
DINNER
5:008:00 PM
Liberty North Banquet Hall
100 Caplan Avenue,
Unit 1, Barrie, ON
OTTAWA
English
MON
06MAY13
DINNER
5:008:00 PM
Hampton Inn Conference Center
200 Coventry
Road, Ottawa, ON
WINDSOR
WED
08MAY13
DINNER
5:008:00 PM
Holiday Inn & Suites
Ambassador Bridge
1855 Huron Church
Road, Windsor, ON
LONDON
THU
09MAY13
DINNER
5:008:00 PM
Delta London Armouries Hotel
325 Dundas Street.
London, ON
ONTARIO
WESTERN CANADA
REGINA
TUE
14MAY13
DINNER
5:008:00 PM
Travelodge Hotel &
Conference Centre
4177 Albert
Street, Regina, SK
SASKATOON
WED
15MAY13
DINNER
5:008:00 PM
Hilton Garden Inn
Saskatoon Downtown
90 - 22nd Street
East, Saskatoon, SK
WINNIPEG
THU
16MAY13
DINNER
5:008:00 PM
Canad Inns Destination
Centre Polo Park
1405 St. Matthews
Avenue, Winnipeg, MB
EDMONTON
TUE
21MAY13
DINNER
5:008:00 PM
Fantasyland Hotel at West
Edmonton Mall
17700 - 87 Avenue,
Edmonton, AB
CALGARY
WED
22MAY13
DINNER
5:008:00 PM
The Greenwood Inn & Suites
3515 - 26th Street NE.,
Calgary, AB
LANGLEY/
VANCOUVER
THU
23MAY13
DINNER
5:008:00 PM
The Coast Hotel &
Convention Centre
20393 Fraser Highway,
Langley, BC
ATLANTIC CANADA
ST. JOHN’S
MON
27MAY13
DINNER
5:008:00 PM
Delta St. John’s Hotel
120 New Gower Street,
St. John’s, NL
HALIFAX
WED
29MAY13
DINNER
5:008:00 PM
The Prince George Hotel
1725 Market Street,
Halifax, NS
MONCTON
THU
30MAY13
DINNER
5:008:00 PM
Delta Beausejour Hotel
750 Main Street,
Moncton, NB
DINNER AGENDA:
. 5:00 pm Meet & Greet with Sponsors
. 6: 00 pm Buffet Dinner
. 6:45 pm Sunwing Presentation
. 7:30 pm Prizes & Mingle with Sponsors & Sunwing Staff
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FOR MORE INFORMATION, PLEASE VISIT WWW.SUNWING.CA/WWW.SUNWING.CA/SUNWINGAGENT/
13-03-11 11:50 AM
thousand agencies – from a high of
9,200 in 2007 – Vacation.com is back
in solid expansion mode with its 28th
straight month of growth in February.
The consortium’s membership base
now counts more than 5,100 agencies,
with an estimated 25,000-plus direct
sellers of travel, said Vacation.com
president John Lovell at a Toronto
press conference.
And membership in Canada has
pushed beyond the standard ‘10%’ ratio, with 644 Vacation.com agencies
in Canada in 2012, and 39 members
already added year-to-date in 2013.
Back in 2007, Vacation.com decided “it’s not about numbers, it’s about
quality,” said Lovell, and the consortium made the cuts.
Now, he says, members are actively
engaged with the Vacation.com programs, and high-volume agencies
meeting certain thresholds are rewarded with membership in the Inner Circle (currently about 700 agencies) and the President’s Circle (over
180 agencies). Canada is outpacing
the 10% index here too, with over 50
Canadian agencies currently in the
President’s Circle.
A new top producer event will be introduced this year, likely in September.
Asked how Vacation.com competes
with smaller, more upscale boutique
organizations, Lovell said “show me a
competitor with 300 members and I’ll
put our 300 top producers up against
that competitor’s any day.”
Lovell says Vacation.com is keeping its value proposition robust with
tools like e-Engagement Retargeting, that highly effective Internet
marketing trick where an ad for a
product an agent promotes in an email flyer – say, a Royal Caribbean
cruise – pops up on other websites
visited by the client. “We’re bringing sophisticated marketing to our
members. The ROI is much better
than not doing re-targetting, and
suppliers pay for it, so it costs our
members nothing.” Vacation.com
has about 77 retargetted engagement agreements so far for this year,
he added.
Other new initiatives include InSites, six destination/lifestyle micro
sites (including Alaska, Caribbean,
European Cruising, European Tours,
Luxury and Exotic Destinations) that
agencies can link into their own sites.
The landing pages are integrated into
the retargeted e-Engagement promotions and the In-Sites are now free.
Last year’s launches included
CruisePro (November 2012, now
with 200+ members) and AirPro
(June 2012, now with 183 members),
offering side-by-side comparisons
of cruise and air product. “Programs
like CruisePro really give our members the ability to close a sale,” said
Lovell, adding that agents can e-mail
comparison proposals right from
their desktop in a “professional, clean
format”.
Other products include the
Worldwide Hotel Program, building
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Maui
Dynamic prices include hotel accommodation in a Pool View
Room BP (APLUSTC) at the 4-star Kaanapali Beach Hotel,
along with roundtrip airfare to Maui.
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Surcharges may apply. Hotel taxes are included in the dynamic pricing. Taxes and fees are to be added and prepaid at time of booking for accommodation only pricing as per
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Visit www.thomascookagent.ca for full terms & conditions.
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13-03-11 11:50 AM
on the US$2 billion in annual hotel
sales generated by Travel Leaders
Group, which owns Vacation.com
and other travel companies, and
reports $18 billion in total annual
sales. The Worldwide Hotel Program offers some 30,000 hotels, all
highly commissionable, says Lovell.
Vacation.com’s 2012 annual conference took place on Royal Caribbean Oasis of the Seas and was a
huge success, attracting 1,200 attendees, including 150 Canadians.
The ship venue was so popular,
Vacation.com will probably put a
cruise event on its annual conference rotation, said Lovell.
The 2013 conference, themed ‘Rise
& Shine’, is set for Orlando from
June 11 to 15 and highlights include
a beach party at host hotel the Walt
Disney World Dolphin Resort, and
an exclusive night at SeaWorld. Different seminar tracks are available
for owners/managers and front-line
agents and there will be a couple of
tracks for Canadian members as well.
Vacation.com’s Canadian Regional
Conferences have been so successful,
the model has been re-adopted for
the U.S. market after a long absence
following 9/11. “We’re trying to engage our members the way they want
to be engaged,” said Lovell.
Air Canada reports
record February load
factor of 79.8%
MONTREAL — Air Canada reported
a record system load factor of 79.8%
in February versus 76.8% in February
2012, an increase of 3.0 percentage
points.
System traffic decreased 0.7% on
a system-wide capacity decrease
of 4.4%. Air Canada reports traffic
results on a system-wide basis, including regional airlines from which Air
Canada purchases capacity.
According to Calin Rovinescu, President and Chief Executive Officer, “the
difference in capacity and traffic from
the previous year is attributed almost
entirely to the additional day of operations reported for the February 2012
leap year, making those year-over-year
comparisons less meaningful.”
or traffic, increased 7.3% year over
year, and capacity, measured in available seat miles (ASMs), grew 3.1%
over the same period. The airline flew
1.4 million guests in February, a yearover-year increase of 5.5% or approximately 74,300 additional guests.
“Not only did we achieve our eighth
consecutive monthly load factor record in February, we also announced
WestJet Encore’s first schedule, and
celebrated WestJet’s 17th birthday,”
said WestJet President and CEO
Gregg Saretsky. “We are very pleased
with the record February load factor,
as our capacity increases continue to
be absorbed by the market. I want to
thank our over 9,000 WestJetters for
their commitment to providing a remarkable experience for our growing
number of guests, especially in light
of the challenging winter weather
conditions.”
WestJet reports
record February load
factor of 86.1%, flies
1.4 million guests in
the month, up 5.5%
Sandals Resorts
to host Virtual
WeddingMoons
Parties for clients
ready to wed
CALGARY — WestJet reported February 2013 traffic results with a record
load factor of 86.1%.
Revenue passenger miles (RPMs),
TORONTO — Sandals Resorts is
hosting a series of Virtual WeddingMoons Parties – webinars designed
exclusively for clients of travel agents.
Hosted by Marsha-Ann Brown, Director of Romance, Sandals Resorts,
consumers will be provided with important tips and information that are
helpful when booking a Sandals Resorts or Beaches Resorts WeddingMoon.
The date and time of the next
Virtual WeddingMoons Party is Monday, March 25 from 6:30-7:30 p.m.
EST.
Additionally, wedding clients will
have the chance to receive a Red Lane
Spa credit of up to US$250 for new
wedding bookings made through
travel agents within 14 consecutive
days following the Virtual WeddingMoons parties in a Concierge or higher room category. The offer is valid for
travel in 2013 and 2014, and blackout
dates apply.
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13-03-11 11:50 AM
Sandals® Loves
Monica Mackay
Jet Airways is now using the larger
A330-300 on the Toronto-Delhi route with
73 more seats than the former aircraft.
at any Sandals resort or Beaches resort in Jamaica, Antigua, Saint Lucia,
the Bahamas and Turks and Caicos,
webinar participants will receive a
US$250 Red Lane Spa credit.
For bookings of four or five nights,
webinar participants can receive a
US$150 Red Lane Spa credit at select
resorts including: Sandals Whitehouse
European Village & Spa; Sandals Royal Bahamian Spa Resort & Offshore
Island; Sandals Emerald Bay, Great
Exuma, Bahamas; Sandals La Toc
Golf Resort & Spa, St. Lucia; Beaches
Ocho Rios Resort & Golf Club.
To have their clients participate in
a Virtual WeddingMoons Party, registered travel agents can log into the
Sandals Resorts travel agent portal,
sign-up to create an e-newsletter and
send a personalized e-mail invitation
to their clients.
Travel agents wanting to register for
more information on Sandals Resorts’
various travel agent programs can
contact their local Business Development Manager, visit sandals.com/tas
or call Inside Sales at 1-800-545-8283.
Jet Airways now
using A330-300 on
Toronto-Delhi route
TORONTO — Jet Airways has deployed a brand new state-of-the-art
Airbus 330-300 aircraft on the Toronto-Delhi-Toronto route, via Brussels.
The brand new Airbus 330-300
aircraft was inducted into the fleet
recently and will replace the Airbus
Loves Sandals Resorts
in Montego Bay
A huge benefit to staying at Sandals Montego Bay
is you can be at the resort on the beach in your
bathing suit, with a cold drink in your hand before
your aircraft takes off again. This is the perfect
spot for a quick three night stay but the resort has
the largest percentage of returning guests of all
Sandals resorts, who come back year after year
and stay for a week or two. It’s not unusual to see
staff running with open arms to welcome their
guests back.
330-200 aircraft presently being operated on this sector.
Furthermore, the new Airbus 330330 is set to make travel in both the
Economy and Première sections more
comfortable. The new aircraft will now
offer guests 259 seats in the Economy
section, with significantly more leg
room and an all new Première cabin
which will feature 34 all new air cushioned seats with contemporary ‘Contour Vantage 2’ seat control features.
The increased capacity of an additional 73 seats (four in Premiere and 69 in
Economy), compared to the Airbus
330-200, is a result of the stretched fuselage of the aircraft, which, at an extra 17.7 ft., allows the aircraft to retain
comfort levels while offering guests a
significantly quieter cabin.
The Première (business class) cabin
in the Airbus 330-300 comes with a 180
degree lie flat bed for maximum comfort and more personal space for guests.
FunSun Vacations
packages now
available in Amadeus
TORONTO — Having launched last
month on Sabre Vacations and Sirev,
Softvoyage has now rolled out FunSun
Vacations (FSV) packages in Amade-
When I have clients interested in visiting Montego
Bay, I always highlight the Stay at One, Play at
Three program. With all the dine-around options,
they can visit another Sandals resort nearby and
have the feeling of going out for dinner without
leaving their comfort zone, or their budget zone.
The variety of restaurants at Sandals Montego Bay
perfectly complements those at Sandals Royal
Caribbean. A quick trip to this resort’s own private
offshore island is a romantic getaway – especially
with the beachside bar right off the dock, where
you can stop for a drink before dinner.
Take the shuttle over to cozy Sandals Carlyle, enjoy
lunch around the pool then take the opportunity
to visit Montego Bay’s Hip Strip before returning
to your resort.
Wherever you go, you’re going to be genuinely
and warmly welcomed. On a recent visit I stopped
to admire some flowers along the pathway and a
gardener passing by took the time to speak with
me about them and provide some gardening tips.
Sandals’ staff goes above and beyond.
Monica Mackay
Thomas Cook Belair Travel
Toronto, ON
®
Love Is All You Need
Call Your Tour Operator or
Sandals® is a registered trademark. Unique Vacations, Inc.
is the worldwide representative for Sandals Resorts.
13-03-11 11:50 AM
us, bringing more flexible alternatives
and dynamic pricing to the traditional
vacation package market to even more
agents nationwide.
Agents who use Amadeus can now
look forward to:
t.PSFHBUFXBZTBOENPSFEFTUJOBtions: With departures available from
19 Canadian gateways, from Victoria
to St. John’s and everywhere in between, to 37 destinations, including
U.S. city and Hawaii packages, ex-
panded programs in Cuba and the
Dominican Republic, offerings in such
places as Turks & Caicos, Bermuda
and Barbados, as well as all the perenOJBMGBWPVSJUFTJO.FYJDP+BNBJDBBOE
Aruba, for the initial launch FSV offers 178 routes;
t $IPJDF PG NBOZ EJĊFSFOU EVSBtions: The new FSV packages feature
3-, 4-, 5-, 7-, 10- or 14-night durations,
depending on the destination. In addition to this, almost any duration
– from as little as one-night to multiple weeks, and more – can be easily
booked;
t 'MJHIUT PO B DIPJDF PG TDIFEVMFE
carriers: All packages feature flights
on scheduled airlines, including WestJet and Air Canada, and a selection
of leading U.S. carriers. When agents
search for an FSV package, the initial
return will show the cheapest, most
direct flight but there will be a choice
of up to 16 alternatives available, offering the ability to customize the
package by carrier and/or flight time;
t"OEBMMBUBHSFBUQSJDF'47VTFT
its contracts to access seat sales, bulk
fares and published fares to obtain
the lowest priced scheduled seat fare
available the instant the customer
wants to book, and then combines it
with the customer’s hotel of choice to
create a customized vacation package. The result is that FSV can offer
great prices year round and is particularly competitive in the early and
mid-booking period (outside 45 days
of departure).
Agents earn 8% commission on
every FSV package booking, in addition to earning full commission
on the surcharge and 575 TC Loyalty Points per room and 287 points
per single. For more information,
agents can pick up a copy of the new
dedicated FSV agent guide, availBCMFUISPVHIUIFJS#%.PSPOMJOFBU
ThomasCookAgent.ca.
Special travel
agent rates offered
for MSC Poesia’s
7-night ‘Colors of the
Caribbean’ cruise
'035-"6%&3%"-&.4$$SVJTes is offering travel agents special fares
for its April 6, 2013 Colors of the CaSJCCFBOOJHIUTBJMJOHPOCPBSE.4$
Poesia, featuring some of history’s
greatest baseball players. Fares start
from just $40 per person, per night.
The Colors of the Caribbean itinerary sails roundtrip from Fort Lauderdale visiting St. John’s, Antigua; San
Juan, Puerto Rico; Freeport, Bahamas
and features three days at sea.
13-03-11 11:50 AM
&
HOST THE THIRTEENTH ANNUAL
& 2 ) $ !9 - !9 s ' , % . ! " " % 9 ' / , & # / 5 2 3 %
Yellowbird Foundation
donates thousands of dollars
to the enhancement of
education facilities in our
favorite sun destinations in
the Caribbean and South
America.
yellowbirdfoundation.com
If you need more reasons to attend…
See all your industry colleagues and meet new
contacts.
Enjoy golfing at one of the best golf
courses in North America.
Enjoy a leisurely pre-game breakfast
and a fabulous post-game lunch.
Bid on upscale products, services and travel at the
highly anticipated silent auction.
Win great prizes for playing.
FOUNDING SPONSORS
To register a foursome or become a sponsor contact:
LISA ULRICH
STATIS COMMUNICATIONS
2YANS7AY7ATERDOWN/NTARIO,2(\4%,\&!8
LULRICH COGECOCA\EVENTMANAGEMENT\SPONSORSHIPMARKETING
13-03-11 11:50 AM
“This is a great opportunity for agents
to experience MSC Poesia in style before the ship returns to Europe,” said
Rick Sasso, president and CEO of MSC
Cruises USA, Inc. “We are thrilled to be
able to present our esteemed partners
with this very special offer.”
Balcony staterooms are priced from
$80 per person per day, oceanview
from $50 and interior from $40. All
rates are cruise-only, per person per
night, double occupancy; government
fees and taxes of $72.41 are additional for each sailing guest. At least one
person in a stateroom must be a travel
agent with a valid CLIA or IATA ID.
In addition to these featured fares,
agents will have the opportunity to
rub elbows with some of baseball’s
greatest players during this Baseball
Greats sailing.
Onboard will be Randy Hundley
(Cubs All-Star Gold Glove catcher),
Jack Billingham (All-Star pitcher with
Cincinnati), Ellis Valentine (All-Star,
Gold Glove outfielder who played with
Expos, Mets, Rangers and Angels),
and Stan Bahnsen (American League
Rookie-of-the-Year for NY Yankees).
Agents will receive the top available
staterooms at the lowest price within
their general type of accommodations
(interior, oceanview, balcony) at the
time of booking, and are encouraged
to book as soon as possible to obtain
the best room and fare before higher
category staterooms sell out.
To reserve, visit MSCCruisesAgent.
com and go to ‘Book’ on the upper
right, and fill-out the information under the Travel Agent Rates tab.
Tunisia offers challenge
and opportunity for
agents
By Chris Ryall
TUNIS — Unlike the Caribbean or European destinations, Tunisia is a country which poses some challenges for
travel agents and tour operators due
to the recent political unrest and what
would appeal to Canadians. However,
Tunisia presents many opportunities
for agents to sell to the high volume
Canadian beach loving market and
Tunisia offers a wide range of attractions from ancient Roman buildings to modern 5-star resorts.
well as special interest groups.
NARAT, a Toronto based wholesaler that operates group and FIT tours
to a variety of exotic destinations
worldwide, recently organized and
escorted a 10-day fam for Canadian
travel agents. NARAT offers a variety
of short (four to eight days) and longstay programs (14 days plus) as well
as combining other Northern Africa
or Mediterranean destinations with a
Tunisian program.
Thanushka Nanayakkara, CEO and
tour escort on the Tunisia fam, believes
Tunisia can appeal to many markets.
“The ancient sites and monuments are
amongst the best preserved anywhere
in the world. Beautiful beaches are
uncrowded. The weather is warm and
sunny year-round and most Canadi-
ans are unaware that Tunisia is in the
Mediterranean climate zone.”
Sheila Aue, a Mississauga based TPI
agent, thinks Tunisia is a more difficult sell but would appeal to her clients “who are tired of the Caribbean
and want the all-inclusive option in
another part of the world and the fact
that it’s a destination not heavily populated by a lot of tourists at this point.
Tunisia is a mix of culture, history and
luxury resorts which makes it an intriguing destination to sell.”
Vickie Samvelyan, sales specialist
for Craig Canadian Group Travel, says,
“Tunisia would suit everyone – one
can watch the sunrise over the Sahara
and have a camel ride along the dunes,
or visit archeological sites, museums,
or Berber caves, enjoy sandy beaches
Continued on page 31 ...
13-03-11 11:51 AM
Photo courtesy of MyEscapades.com
SPOTLIGHT AFRICA
Scenic Air Safari, Kenya
Luxurious Kenya air safaris with
MyEscapades offer out-of-sight views
by Kathryn Folliott
MyEscapades.com welcomes clients
on board the luxury Cessna Grand
Caravan on two exclusive itineraries
that are showcased in its 2013 brochure, now in distribution.
“Make your journey as exceptional
as the destination — that’s the theme
for these safaris in Kenya,” says Firdosh Bulsara, general manager, MyEscapades.com. “A luxury safari experience, flying in comfort on reclining,
fully rotating, contoured leather seats,
and clients can enjoy the scenic beauty
of Kenya not only from the ground up
from the skies above. It’s as if you are
in first class on an airline and for bush
flying in Africa no aircraft can match
the Caravan.”
Travelling from one park to another
is as vital as your safari experience as
when you are in the game parks, he
adds. “Just as game drives come with
a professional driver-guide, so do the
flights. Together with professional
bush pilots the flights include silver-
Spotlight_Africa_Mar14.indd 13
awarded safari guides. Each passenger
has a quality headset to communicate
with each other or listen to the silver
guide’s commentary during the flight.”
Guides will offer interesting information about the animals and the scenic
highlights of the terrain, he says.
Selected accommodations will be
at Karen Blixen Camp in the Masai
Mara, Satao Elerai in Amboseli, Satao Camp in Tsavo East, and Severin
Safari Camp in Tsavo West. Each
camp is unique in its own way “making your client’s safari a once in a
lifetime experience”.
‘Wings over Kenya’ is a nine-day
safari offering a collection of environmentally responsible yet luxury
properties and visits Loisaba Conservancy in the north, Lake Naivasha in
the Great Rift Valley and Mara North
Conservancy in the famed Masai
Mara region. The safari is priced from
$5,151 per person sharing. During the
peak migration season the price increases to $5,958.
The 10-day ‘Out of Africa Air Safari’ offers a bird’s eye view of the most
spectacular scenery Kenya has to offer.
From the snows of Kilimanjaro to the
rolling savannah of the famed Masai
Mara, and from the vast wilderness
of Tsavo to the serene coastline of the
Indian Ocean, this safari also includes
superior accommodations, all game
drives and bush sundowners.
The safari begins on the Mara plains,
then continues on to Amboseli and
Tsavo National Parks and ends on the
shores of the Indian Ocean at Mombasa. Prices start at $5,126 per person
sharing and increase seasonally up to
$5,732.
Commission is 13% to travel agents
on the air safaris.
Myescapades.com’s 2013 brochure
includes several other safari and beach
holiday ideas in East and Southern Africa. Agents can order brochures online
from Hippo Express. For reservations
and information contact 1-888-8879710 or e-mail [email protected].
13-03-11 10:15 AM
SPOTLIGHT AFRICA
Namibia is ‘Africa’s
best-kept secret’, says
Adventure Center
For the client who has expressed an
interest in Africa and is looking for
big game, cultural connections, amazing geography – and a warm and safe
welcome – Adventure Center has the
perfect solution.
“Namibia is one of Africa’s most un-
derrated destinations but is starting
to really catch on,” says Stephen Larkin, president and CEO of Adventure
Center. “Amazing wildlife reserves, the
contrast of the Atlantic Ocean and the
vast desert – and a truly unexpected
European heritage. To call it a bestkept secret is no exaggeration.”
Located in southwest Africa, Namibia was a German colony and today is a stable country keen to preserve its natural heritage. A full 40%
of the country is under conservation
management. And as an added bonus,
English is widely spoken.
Adventure Center’s top selling Namibia tour is the 12-day Namibia
Lodge Safari, part of its Africa in Style
program. Clients travel in an overlandstyle safari vehicle as they enjoy game
drives in Etosha National Park, visit a
seal colony, small towns and the spectacular desert dunes. Accommodation
is in hotels and safari lodges and travellers will sample the varied cuisine of
Windhoek and Swakopmund. Like all
Adventure Center’s group tours, the
numbers are kept intentionally small,
and the Namibia Lodge Safari has a
maximum of 16 participants.
Find out more at adventurecenter.
com or call 1-888-456-3522. Africa in
Style brochures are available through
Hippo Express at hippoexpress.com.
EGYPTAIR announces
direct service between
Toronto and Cairo
EGYPTAIR has announced new direct service between Toronto and
Cairo connecting to EGYPTAIR’s network in Africa, Middle East and the
Far East starting June 3.
Flights will depart from Toronto on
Mondays, Tuesdays, Thursdays and
Saturdays on B777-300ERs with full
flat bed seats in Business Class and
personal entertainment system in all
classes.
Through its Star Alliance partner
Air Canada, EGYPTAIR can connect
passengers from any point in Canada
to Egypt and then on to more than 18
destinations in Africa, 21 destinations
in the Middle East and seven destinations in Asia.
EGYPTAIR’s premium baggage allowance policy allows two pieces (23
kilos each) in economy and two pieces
(32 kilos each) in business class, in addition to the onboard accompanied
baggage of up to seven kilos on all
classes.
And clients joining EGYPTAIR’s
frequent flyer program, EGYPTAIR
Plus, receive special benefits and services such as priority check-in, prior14 Travelweek March 14, 2013
13-03-11 10:15 AM
13-03-11 10:15 AM
SPOTLIGHT AFRICA
ity boarding, upgrading class of travel
against miles and free tickets against
miles.
In addition to this, gold card holders will have access to more than 1,000
lounges around the globe and premium services onboard 27 Star Alliance
members reaching more than 1,329
destinations around the globe.
See egyptair.com (or m.egyptair.com
for mobiles) or e-mail Toronto_to@
egyptair.com, or Montreal_to@egyptair.
com, or call 416-960-0009, ext. 21/24 or
514-875-9990, ext. 225/226/227.
Five daily KLM flights
out of Canada this
summer offer
connections around
the world
Building on the strength of its 201213 winter schedule, Air France KLM is
keeping a tight rein on capacity, which
will undergo moderate growth in the
2013 summer season (March 31-Oct.
26).
Compared to summer 2012, longhaul capacity will be raised by 2.4%
and medium-haul capacity will be reduced by 2.1%.
For its part, KLM’s capacity will
grow by 3.3% on long-haul flights by
using its fleet more efficiently by deploying newer aircraft, year-on-year.
KLM plans capacity to grow in Europe by 6.5% as the result of using
more seats and efficiency rather than
the addition of new aircraft.
Out of Canada this summer there
will be five daily KLM flights: one
from Montreal, two from Toronto, one
from Calgary and one out of Vancouver. Three new destinations for summer connections are Fukuoka (Japan),
Ålesund (Norway) and Manston, Kent
(UK).
To Africa, this year KLM introduced Lusaka (Zambia), Luanda (Angola) and Harare (Zimbabwe) to its
destinations. Harare will be part of a
circle flight between Amsterdam and
Lusaka, Zambia.
The collaboration with Kenya Airways continues to be of great importance to KLM’s position in Africa,
and the twice-daily Kenya Airways/
KLM service to Nairobi offers an ever
greater number of destinations in Kenya and surrounding countries in East
Africa. KLM’s direct flights to Addis
Ababa and Khartoum will stop, however, partner Kenya Airways will offer
flights there via Nairobi.
On March 19 KLM will introduce
its new Dutch-designed cabin interior
in World Business Class, including
an all-new look for the full-flat seats.
See klm.com.
Clients can answer ‘The
Call of the Wild’ with
Transat Discoveries’
Kenya tour
With safari tours highly increasing
in popularity, Transat Discoveries is
proud to continue showcasing The
Call of the Wild tour in Kenya and
13-03-11 10:24 AM
Every corner of
the planet is within
your reach
Together with our partners, we can fly your clients
to just about any destination without any hassle.
So instead of piecing their journey together
on your own, choose KLM and we’ll take
you straight there.
Visit klm.ca for more information.
13-03-11 10:27 AM
SPOTLIGHT AFRICA
SPOTLIGHT NAME
$)5,&$7KH0LGGOH(DVW
1543989
'EPPSYVXIEQSJI\TIVXWERH[I´PPTPERXLIXVMTSJ
EPMJIXMQIJSV]SYVGPMIRXW;IGEXIVXSIZIV]FYHKIX
ERHIZIV]XVEZIPWX]PIHIWMKRMRKGYWXSQMXMRIVEVMIWXS
GVIEXIXLITIVJIGXXVMTIZIV]XMQI
Request your FREE
Travel Planner
13 Day
HIGHLIGHTS &
$3949 CAPE
SAFARI
BEST Value!
%PPXLIFIWXSJ7SYXL%JVMGE-RGPYHIW
EMVJVSQ8SVSRXSEGGSQQSHEXMSR
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Call Toll Free 800 245 0920 or visit www.goway.com
Tanzania, along with the South African Dreams tour, both allowing travellers to experience the real Africa as
they explore some of the world’s most
spectacular landscapes and wildlife.
With ‘Kenya & Tanzania: The Call
of the Wild’, clients can admire abundant wildlife and breathtaking scenery during the trip of a lifetime. Tanzania welcomes fewer visitors than
its neighbour, providing an authentic
perspective of this fascinating continent. If your clients plan on travelling
to Africa once, “this safari is the perfect choice,” says Transat Discoveries.
The 12-day journey focuses on wildlife and is perfect for travellers wishing to spot the Big 5, with safaris in
Nakuru, Amboseli, N’Gorongoro Crater, Serengeti and Tarangire parks. The
trip includes all land arrangements, an
English-speaking guide, roundtrip airfare with KLM from Toronto, 26 meals
and three to five-star accommodation,
as well as transportation by minibus
and four-wheel-drive vehicles.
For the Oct. 23, 2013 departure, the
tour price starts at $5,059 per person
plus taxes totalling $635, double occupancy. Another option, ‘South African
Dreams’, takes travellers through the
renowned Vineyard Valley with its
Cape Dutch-style houses, spectacular
panoramas of Little Karoo, the famed
Garden Route and on game drives
to see the abundant African fauna in
private nature reserves and national
parks.
This 16-day tour includes all land
arrangements, an English-speaking
guide, roundtrip airfare with South African Airways from Toronto, 32 meals
and three to five-star accommodation,
as well as transportation by minibus
and four-wheel-drive vehicles.
For the Sept. 20, 2013 departure, the
tour price starts at $4,699 per person
plus taxes totalling $695, double occupancy.
Clients can save $400 per couple (or
$200 per person) when booking their
tour 90 or more days before the departure date. For bookings made 60 days
before the departure date, travellers
can save $200 per couple (or $100 per
person). See transatdiscoveries.com.
Safaris, sightseeing
with ATOURZ’s
East Africa &
Zanzibar program
ATOURZ is answering the call of the
wild with its 15-day ‘East Africa &
Zanzibar Safari’, a once in a lifetime
journey clients won’t soon forget.
Priced from $3,629 land only with
departures through Dec. 21, 2013,
this top-selling tour showcases two
of Kenya’s most famous parks – Lake
Nakuru and the Masai Mara – before
crossing into beautiful Tanzania. The
trip concludes with four nights of relaxation on the magical island of Zanzibar.
Offering exceptional value for money, the program includes 14 nights
accommodation, 14 breakfasts, 10
lunches, 13 dinners, land transportation in Kenya and Tanzania, sightseeing as per itinerary, one litre of mineral water per day, game drives, park
fees and an English-speaking driver/
guide. Departures are guaranteed with
a minimum of two passengers.
Upon arrival at Jomo Kenyatta International Airport, guests will be
transferred to the historic five-star Sarova Stanley Hotel, considered one of
Nairobi’s most celebrated properties
with a rooftop swimming pool, health
club and a wide selection of restaurants and bars. The trip gets underway
13-03-11 10:15 AM
with a drive to Lake Nakuru National
Park, where millions of pink flamingos can be seen along the shoreline,
not to mention rhinos, buffalos and
leopards.
From there, the adventure continues
with a safari at Masai Mara National
Reserve, home to the awe inspiring
annual migration of the wildebeest.
With lush landscapes stretching as far
as the eye can see, the Mara promises
a profusion of wildlife and the unprecedented opportunity to spot all members of the ‘Big Five’.
After a short boat ride and visit to
a local village on the shores of Lake
Victoria, guests will check into Serengeti Serena Lodge inside Serengeti National Park for lunch and an afternoon
game drive. Optional activities include
balloon safaris and guided walks, both
ideal ways to experience the rolling savannah plains of Tanzania’s oldest and
largest park.
Other highlights in Tanzania include visits to Ngorongoro Crater, a
World Heritage Site and one of the
largest volcanic craters in the world at
almost 20 kilometres wide, as well as
Tarangire National Park, home to an
abundance of elephants. Here, guests
will enjoy a picnic lunch and game
drive before settling in at Maramboi
Tented Camp, where 20 tents and a
swimming pool await.
On day 11, guests board a flight (not
included) to Zanzibar, where they’ll be
transferred to Ocean Paradise Resorts.
Three days of leisure follow, with the
option to go swimming, snorkelling,
sea kayaking, diving and more (some
activities available at an extra cost).
Not to be missed is an optional
excursion to the Mangapwani Slave
Caves, a deep natural cavern that
was used as a hiding place for slaves
after slavery was officially abolished
in 1873. Other notable attractions to
explore on the island include the Old
Slave Market, The National Museum,
and Jozani Forest, considered the last
red colobus monkey sanctuary.
“Our ‘East Africa & Zanzibar Safari’
is the perfect choice for both first-
time visitors to Africa and returning
guests,” said Elena Prountzopoulos,
head of tour Operations, ATOURZ.
“With our featured accommodations
and transfers, your clients won’t need
to sacrifice comfort and luxury during
their stay. And what’s more, the stunning backdrop of East Africa and the
countless opportunities to view wildlife will ensure an unforgettable holiday experience.”
For more information or to make
reservations call 1-877-728-6870 (in
Toronto, 416-485-6375) or e-mail
[email protected]. ATOURZ is the tours
division of Airliners and ATOURZ
packages are commissionable and offer an added cash bonus to the booking agent for every booking made.
No shortage of Africa
expertise — and
product — at Goway
Kenya, home of the original safari, is
one of those iconic destinations that
everyone should visit at least once,
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Toronto departures. Price shown is per person, based on double occupancy including the 90 Day Early Booking discount of $200 and Cash Payment
discount of $60. Price does not include taxes and fees, and is subject to availability at the time of making new individual bookings. Price includes: roundtrip
international airfare, domestic flights, transfers, accommodation, sightseeing and select meals as noted in the tour itinerary. For complete description and terms
and conditions, refer to the Transat Discoveries 2012-2013 brochure. Transat Discoveries is a division of Transat Tours Canada Inc., and is registered as a travel
wholesaler ON #50009486) with offices located at 191 The West Mall, Suite 800, Etobicoke, ON, M9C 5K8.
13-03-11 10:15 AM
SPOTLIGHT SPOTLIGHT NAME
says Goway.
Goway has negotiated “an exceptional offer” valid until June 30, 2013.
Starting at $3,649 per person the
package includes return flights out of
Toronto, all taxes, eight nights accommodations, 10 game walks and drives,
resort and park entrance fees and all
meals.
“We’ve included many extras including community visits, a night
game drive and bush walks,” says Moira Smith, General Manager, AFRICAExperts. “Space is limited so booking
early is recommended.”
The itinerary includes a stay at the
renowned Fairmont Mount Kenya
Safari Club, originally the retreat of
movie star and club founder William
Holden. Also included is a visit to The
Ark, one of the tree hotels unique to
Kenya, and a stay at the Kigio Wildlife
conservancy and three nights in the
Masai Mara.
Goway has a long list of Africa
products and the company’s “unbeatable” special featuring exceptional
lodges in five different countries in
Africa has been extended until April
30. Features include savings of more
than 50%, no single supplements, plus
children sharing with the adults, same
room, get an additional 50% off the
adult price.
Lodges include the award-winning
safari camps of Botswana and Namibia such as Vumbura Plains, Chitabe, Damaraland, Little Kulala, the
brand new DumaTau Camp, Toka
Leya at the Victoria Falls, the densely
populated cheetah home of Kalahari
Plains and even the leatherback turtle
and scuba diving paradise of Rocktail
Beach Camp.
In other Goway news, clients who
dream of ascending Mt. Kilimanjaro
can get plenty of tips and advice on
everything from routings to preparations and packing requirements from
Goway staff (including president
Bruce Hodge) who have successfully
reached the summit. “Theoretically,
any reasonably fit person can reach
the top,” said Hodge. “They need to
take their time, drink lots of water and
ideally don’t do the trek immediately
after a long-haul flight.”
Hodge also recommends that
climbers take a safari before, as this
will help them acclimatize. A beach
stay on Zanzibar would be a great
place to relax afterwards, he notes.
For more information call 1-800-2450920 or e-mail [email protected].
Tourcan Vacations’
Africa destination
specialists help clinch
the sale, says
GM Solomon
Cheetahs in the Delta
Africa continues to be one of Tourcan’s top selling continents with South
Africa, Botswana, Namibia, Kenya,
Tanzania, Uganda, Rwanda and Morocco leading the way, says Tourcan’s
general manager Phillip Solomon.
“Not only does Tourcan Vacations
guarantee their set departures with a
minimum of two people, we also specialize in customizing individual and
group travel,” says Solomon.
“What makes us extraordinary is
our ability to create unique itineraries for individuals and groups. This
comes with 25 years of experience, as
well as having destination specialists
who know the continent very well.”
Tourcan’s Roshan Matovu hails
from Uganda, Edith Magwenzi from Zimbabwe and Ian Ord
from South Africa, notes Solomon.
“They have travelled extensively
throughout Africa and built up incredible knowledge and expertise. Because of this, our clients have faith in
their ability to produce unique experiences.”
Tourcan is currently promoting its
Glimpse of South Africa tour which
is aimed at travelers who only have
about 10 days to visit a destination
“that is probably on their bucket list”. The trip features Cape Town with
sightseeing including a half-day city
tour (to the Malay Quarter, city centre, Company Gardens, Castle of
Good Hope – time permitting – and
Diamond Works), an opportunity
to travel to Milnerton Lighthouse to
photograph Table Mountain across
Table Bay, a full day at leisure in Cape
Town and a full-day peninsula tour
with the option of taking a short boat
trip to Duiker Island to see the Cape
Fur seals.
Starting at $3,999 per person, the
price covers international and domestic airfare, taxes, hotel accommodation,
some meals, sightseeing and transfers.
Contact [email protected]
for more information.
13-03-11 10:16 AM
Photo courtesy of Outrigger Hotels and Resorts
SPOTLIGHT HOTELS & RESORTS
Outrigger on the Lagoon, Fiji
Outrigger on the Lagoon, Fiji bookings
come with US$50 agent incentive
by Kathryn Folliott
Outrigger Hotels and Resorts is rewarding Canadian and U.S. travel
agents who book clients at the Outrigger on the Lagoon, Fiji with a US$50
booking bonus.
The bonus is valid on bookings of
five consecutive nights or more made
between March 1 and April 30, 2013,
for travel dates from March 1 through
Dec. 21, 2013.
“The booking bonus is a ‘vinaka’ to
our travel agent partners who support
the Outrigger on the Lagoon, Fiji,” said
Lois Shore, vice president of distribution and marketing programs. “Outrigger Hotels and Resorts recognizes
the value of travel agents to our properties in Hawaii and across the AsiaPacific region.”
Agents will receive the $50 booking bonus within 45 days of guest
check-out on wholesale packages,
GDS, Internet or direct bookings. The
promotion is not applicable to group
bookings of 10 or more and other re-
Spotlight_Hotels&Resorts_Mar14.indd 21
strictions may apply. Agents can visit
outrigger.com/fiji-booking-bonus-flyer
for additional details and to download
the reporting form.
For reservations, contact a preferred
wholesaler, call 1-866-585-6579 or
book online at OutriggerAgent.com.
For additional hotel information visit
outriggerfiji.com.
Turks & Caicos’
Ports of Call Resort
completes room
renovations
Gaining a reputation as the most affordable boutique resort in the Turks
& Caicos, Ports of Call Resort has just
about completed its makeover, with
most of the guest rooms now fully
renovated.
Ports of Call Resort features 99 spacious accommodations with modern
decor and an adjacent shopping and
entertainment Plaza with 20 retail
shops, restaurants and bars, situated
on five acres of land by Grace Bay
Beach on Providenciales.
The resort now also provides free
shuttle service to run guests to and
from spectacular Grace Bay Beach
across the street, where they offer a
dedicated area with chaise lounges,
umbrellas, towels and a beach attendant. Additional amenities include
a fitness room, business centre, children’s playground and more.
Affordable summer season room
rates, effective April 14–Dec. 21, vary
between $129 and $215, double occupancy. Complimentary breakfast is
offered daily and all rooms are nonsmoking with free WiFi connection.
Resort guests also receive discount
vouchers for use at the various bars,
restaurants, spa, dive shop, car rental
agency and gifts shops at the adjacent
Ports Of Call Shopping Plaza, or for
sightseeing excursions.
For information and reservations call 1-888-678-3483 or visit
portsofcallresort.com.
13-03-11 11:30 AM
P O RT S O F C A LL R E S O RT
The Most Affordable Boutique Resort in
the Turks & Caicos
Recently renovated and just a few steps from famed Grace Bay beach where
dedicated chaise lounges, umbrellas and beach attendants await. Spacious
accommodations with modern and trendy décor. Tropical Pool and Bar. Free
Continental Breakfast & WiFi. Adjacent to the “Shops of Ports of Call” featuring
a variety of Restaurants, Boutiques, Spa and Dive Center.
Toll Free: (888) 678-3483
www.portsofcallresort.com
Ramada promotes
Aeroplan miles
contest with
Wyndham Rewards
One million Aeroplan miles are up
for grabs with a new contest with
the Wyndham Rewards guest loyalty
program.
Now through April 30, 2013, Canadian residents who become Wyndham Rewards members will be automatically entered into the ‘Wyndham
Rewards 1,000,000 Miles Sweepstakes’
when they enroll online at WyndhamRewards.com/million, call the Wyndham Rewards Member Services or
stay at a participating Wyndham Hotel Group hotel.
Those who join the program
while staying at a participating
Wyndham Hotel Group location
will also receive a promotion code
for a free 20-page hard cover photo
book from Shutterfly.
Existing Wyndham Rewards members living in Canada can also register to enter the sweepstakes at
WyndhamRewards.com/million.
“This sweepstakes is a great way
for us to collaborate with Aeroplan
and offer this once-in-a-lifetime
prize to our Canadian members,”
said Robin Korman, senior vice
president of loyalty marketing and
strategic partnerships.
Ramada, part of Wyndham Hotel Group, has nearly 850 midscale
to upscale hotels across the globe
including 71 locations throughout
Canada that offer free high speed internet access, business centres, fitness
facilities and the opportunity to earn
and redeem points with Wyndham
Rewards. Clients can enroll free at
WyndhamRewards.com.
duction to Curacao.
And AMResorts’ ‘Sip, Savor & See’
is a multi-brand dining program offering dining privileges at sister brand
resorts in the destination clients are
visiting. See amresorts.com.
AMResorts’ ‘Spring
Fever’ continues
through March 31
Wonderful Cuba a
winner for Sunwing AMResorts’ ‘Spring Fever’ continues
through the end of March with the
offer of free nights for agents and
the chance to win up to US$2,000
bonus cash.
Running until March 31, AMResorts’ Spring Fever applies to client
bookings for travel May 1–Dec. 22,
2013, and offers agents a free threenight stay for themselves with every
five valid clients bookings, at a minimum four nights each. Clients also receive up to 30% off and up to $400 in
resort coupons.
Plus with the bonus cash offer,
agents have a chance to win a weekly
draw for $1,000, or the grand prize of
$2,000 with every valid booking (with
a minimum of three nights each).
With so many properties, all part
of the Dreams, Secrets, Zoetry, Now
and Sunscape brands, there’s always
something new going on with AMResorts. The company opened the new
168-room Secrets Aura Cozumel last
December, marking AMResorts’ entry
into the popular Mexico destination.
At the same time the company also
opened Sunscape Curacao Resort, Spa
& Casino, the Sunscape brand’s intro-
With its 500 kilometres of pristine
white sand beaches, Cuba is an ideal
destination for a sublime beach vacation, says Sunwing. And teeming with
biodiversity, as well as a rich culture
and heritage, Cuba truly “offers something for everyone”.
Visitors will be enthralled with the
quaint pastel-coloured homes, grand
colonial cathedrals, vintage cars roaring down archaic cobbled streets, and
crystal clear, azure waters. Nature enthusiasts, meanwhile, will
love exploring natural parks and discovering the countless species of flora
and fauna, while active travellers can
revel in an array of land and water
sports and activities.
The island’s greatest allure, however,
may just be its people, with their welcoming smiles, winning manners and
infamous Cuban hospitality.
Cuba welcomed over 500,000
Sunwing passengers in 2012 alone,
says the company. The operator offers flights and vacation packages to
some of the island’s most popular
vacation destinations from 24 gateways across Canada, with an extensive collection of accommodations
in Varadero, Havana, Cayo Coco,
13-03-11 11:34 AM
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13-03-11 11:30 AM
A PERFECT BEACH
IS JUST THE BEGINNING
TORONTO DEPARTURES
VARADERO, CUBA
MEMORIES VARADERO
BEACH RESORT ++++PLUS
APR 11 & 18 . ALL INCLUSIVE
DIAMOND DELUXE GARDEN TERRACE ROOM
$
745
+ $290 Taxes
Toronto departures. Price is gross per person based on double occupancy for 7 nights (unless otherwise specified) and was available at the time of printing. Seats at the above price are limited and subject to change without prior
notice. Applicable to new bookings only. Not combinable with any other offers. Transportation taxes & related fees shown must be pre-paid. Applicable local taxes payable in destination upon return are extra (Cuba 25CUC) Flights
are with Sunwing Airlines or Travel Service. For full terms and conditions, please refer to the Sunwing Vacations 2012/13 brochure. 27 Fasken Drive, Toronto, Ontario, M9W 1K6. Ont Reg #2476582 | 03142013
Cayo Santa Maria, Holguin, Santa
Lucia, Cienfuegos, Santiago de Cuba
and Manzanillo de Cuba. Sunwing offers a wide variety of
vacation options in Cuba for all budgets and interests, whether clients are
looking for a family-friendly resort,
a romantic retreat, a fun and exciting
adventure, or simply a relaxing vacation to get away from it all. Cuban properties exclusive to the
operator include Memories Resort
& Spa hotels located in Varadero,
Cayo Coco, and Cayo Santa Maria, the Royalton Cayo Santa Maria,
located in Cayo Santa Maria, Riu
Varadero, located in Varadero, and Riu
Playa Turquesa located in Holguin.
See sunwing.ca.
Hilton’s Family Fun
deal includes daily
breakfast
Hilton Hotels & Resorts has
launched a new value-added Family
Fun package offering daily breakfast
for two adults and two children, and
free high-speed Internet access, at
Hilton properties throughout the
Photo courtesy of Sant Pere del Bosc
Poolside at Sant Pere del Bosc
U.S. and Canada.
“Whether sharing experiences on
a spring break trip to the beach or a
fall escape to the city, we want to help
families enjoy their time together in
many great destinations this year,”
said Rob Palleschi, global head, Hilton
Hotels & Resorts.
Family-friendly destinations and
amenities include swimming with
dolphins at Dolphin Quest Hawaii located at Hilton Waikoloa Village, skiing at Hilton Whistler Resort & Spa,
exploring Manhattan at Hilton New
York or catching some sun at Hilton
Carlsbad Oceanfront Resort & Spa.
A minimum three-night stay applies and reservations must be
booked by Dec. 28 for travel through
Dec. 31, 2013. For more details see
hilton.com/offers.
Easter special at
boutique hotel
Sant Pere del Bosc
Spain’s Sant Pere del Bosc is offering
an Easter special available through the
end of March.
The luxury boutique hotel, located
one hour north of Barcelona on the
Costa Brava, is promoting its junior
suites with room service breakfast for
two, unlimited access to the spa, one
dinner for two and a relaxing couples
massage for a lead-in rate of 650 euros
for two nights. It’s the sort of package that works well for a pre- or postcruise stay, says the hotel.
Opened in 2011, Sant Pere del Bosc
features 19 air-conditioned suites,
each with a modern décor, Wi-Fi and
flat-screen TVs. The building’s exterior is part of a 20th century monastery and Spanish historical site and the
surrounding grounds attract visitors
for mountain biking, hiking and PGArated golf courses.
The hotel was included on Condé Nast Traveler’s Hot List 2012
with top honours as one of the
best places to stay in the world.
For further information visit
santperedelboschotel.com.
Westin Hotels to
reach growth
milestone in 2013
with opening of
200th hotel Some 11 new Westin properties are
slated to open this year propelled by
strong demand in diverse international markets including China, Panama,
India, and Singapore.
In line with global growth trends,
the Westin brand is experiencing a
surge in new hotel openings across
Asia Pacific. Seven new Westin hotels
will open in Asia Pacific in 2013, increasing the brand’s portfolio to nearly
50 hotels in the region by year’s end.
Westin will also make its return to
Singapore with the opening of The
Westin Singapore Marina Bay in late
13-03-11 11:30 AM
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13-03-11 11:30 AM
Photo courtesy of Starwood Hotels & Resorts
Sheraton hotels and resorts around
the world. Visit sheraton.com/club for
more information.
Carlson Rezidor
looks to boost
Ramada’s North
America presence
Sheraton Centre Toronto - Club Lounge
2013. In India, the Westin brand will
add one hotel to its portfolio this year
– The Westin Chennai Velachery.
Demand for new Westin hotels in
Latin America is also heating up. In
just the past 18 months, Westin has
grown its footprint in Latin America
by nearly 50% as part of the brand’s
strategic expansion in the region’s
fastest growing markets. This year’s
opening of The Westin Panama will
increase the Westin portfolio in Latin
America to 11 hotels, spanning five
countries including Panama, Mexico,
Peru, Costa Rica and Guatemala.
In North America, the Westin
brand will add four new hotels to
its portfolio this year, including The
Westin Birmingham. Westin is also
attracting a growing share of conversion opportunities in cities across
the U.S. with The Westin Houston
Downtown, The Westin Sacramento
and The Westin San Jose all opening in 2013, following renovations. In
Canada, Westin operates 15 Hotels
and Resorts across the country from
Victoria, B.C. to Halifax, N.S. For
more information on Westin Hotels &
Resorts visit westin.com.
Starwood Preferred
Guest clients get
Starpoints with new
promotion
Sheraton Hotels & Resorts is inviting Starwood Preferred Guest (SPG)
members to experience one of its most
popular signature amenities with a
new offer: SPG members can now
earn 1,000 bonus Starpoints on every
eligible Sheraton Club stay through
May 31, 2013.
Sheraton Hotels and its owners invested $120 million to upgrade its
120 club lounges worldwide including
flagship properties such as Sheraton
Waikiki, Sheraton Denver, Sheraton
Centre Toronto, Sheraton Hong Kong,
Sheraton Boston, Sheraton Buenos Aires and Sheraton Edinburgh. In addition, Sheraton Club lounges
brand-wide are now open seven days
a week in response to increased demand from premium corporate and
leisure guests.
“At a time when our competitors
have scaled back their offerings, Sheraton has done the opposite. We invested more than $100 million to significantly enhance Sheraton Club around
the world in order to deliver a superior
lounge experience for our guests,” said
Hoyt Harper, Global Brand Leader,
Sheraton Hotels & Resorts. “We wanted to introduce an exclusive offer for
our Starwood Preferred Guest members so they can experience first-hand
the benefits of Sheraton Club.”
Sheraton Club is consistently rated
as one of the top two benefits of staying at Sheraton by SPG members, who
account for half of all Sheraton hotel
bookings. SPG Platinum members
have automatic access to Sheraton
Club as part of their benefits on all eligible stays and 50% of Sheraton loyalists like the option of paying a premium for the Sheraton Club experience.
The Sheraton Club special offer is
valid at more than 350 participating
Building on “significant progress
and momentum” achieved in the last
three years, Carlson Rezidor Hotel
Group’s Radisson brand will roll out
a national pilot project to explore opportunities to innovate many touch
points of the hotel guest experience,
starting this month.
“We believe strongly that efforts
made over the last three years to improve our properties, and to deliver on
our service promise, will be enhanced
by new innovations gathered from the
pilot project. The guest experience is
back,” said Gordon McKinnon, executive vice president and chief branding
officer, Carlson.
Through spring and summer 2013
Radisson will launch a national pilot
project across four hotels in the U.S.
including La Crosse (Wisconsin),
Phoenix, Salt Lake City and Seattle.
The national pilot project is designed
to enhance the guest experience
highlighted by establishing a new
mobile and online check-in option,
launching the Radisson iConcierge,
an on-property concierge smartphone application, the launch of an
in-hotel charity program, among additional enhancements.
Since 2010, 50% of Radisson hotels
in the U.S. and Canada have completed Property Improvement Plans
(PIPs), up from 25% at the end of
2011. These hotels have demonstrated
a positive growth in the Revenue Generation Index (RGI) of +4.8 and an
8.9% increase in RevPAR. More than 70% of properties are on
target for PIP completion by the end of
2013. Specific initiatives implemented
across all hotels in North America in
2012 led to an improvement in guest
experience producing a Guest Satisfaction Index (GSI) increase of .06
year-over-year.
13-03-11 11:30 AM
SPOTLIGHT TOUR OPERATOR NEWS
Photo courtesy of DeNure Tours
Peggy’s Cove, Nova Scotia
Eight is enough with new group size
from escorted specialist DeNure Tours
by Kathryn Folliott
Agents booking groups with DeNure
Tours not only assist their clients in
booking a well-organized worry-free
holiday, they also earn commission
while still getting their group a discounted tour price, says the company.
DeNure Tours pays commission on
a tour price that comprises hotels, all
transportation including flights, cruises, gratuities on cruises, attractions
and many meals. And now, a group of
eight or more guests travelling together qualifies for group rates and generous reductions apply, with greater
price reductions the larger the group.
“These group discounts can be used
to save each traveller some money on
the tour cost, or they can be used to
cover the cost for the leader or another
person on the trip,” said Jill Brett, president of DeNure Tours.
Assisting with the new group initiatives is Mandy Morrison, Group
Travel Specialist, who has 20 years
of industry experience including 10
Spotlight_TourOperatorNews_Mar14.indd 27
with DeNure Tours. She can assist
with group bookings and also develops customized tours for groups of
25 or more.
“Mandy brings a wealth of experience to this role, and also demonstrates a commitment to superior
customer service,” says Brett. “I am
confident that travel professionals will
appreciate her attention to detail as
you work together to offer your group
a memorable holiday.”
DeNure’s pricing is very inclusive,
adds Brett, and agents “simply need to
make one call and our team will take
care of the details.”
Known primarily for long-stay packages to Florida and Myrtle Beach, DeNure Tours also offers cruises and coach
tours throughout North America, as
well as a selection of tours to Britain and
Europe, inlcuding the 12-day Devon,
Carnell, Jersey and Guernsey tour.
For more information on group
savings, call 1-800-668-6859 or visit
denuretours.com.
Insight’s Special
Interest tours
designed for cuisine,
art, photo buffs
For clients wishing to take their travel
experience to the next level, Insight
Vacations has custom designed specialty tours geared toward popular interests such as photography, art, wine,
cuisine, gardens and more.
Each carefully crafted Special Interest Tour exemplifies Insight’s signature
quality, with expert Tour Directors,
luxury coaches, and superior hotels,
says the company. These specialized
itineraries have only one or two departure dates each year, and since space is
limited, booking early is “highly recommended”.
Insight’s 19-day Splendours of
France & Spain travels through lush
wine country, sunflower fields and
famous histo rical cities, and caters to
the lover of art, cuisine and history,
with highlights including a Welcome
13-03-11 11:54 AM
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Reception at a historic restaurant in
the heart of Montmartre and a scenic excursion through the Bordeaux
countryside.
Travellers will also be enthralled
with all the art and architecture, visits
to centuries-old castles, museums, and
famous sites such as Gaudi’s Sagrada
Familia. The itinerary visits Paris, the
Loire Valley, Bordeaux, Lourdes, Madrid, Toledo, Seville, Ronda, Granada
& the Alhambra, Caves of Nerja, Valencia, Barcelona and Montserrat, and
offers two departures, May 4, 2013 and
Sept. 28, 2013.
Insight also has a 16-day Country
Roads & Vineyards of Italy tour, to introduce clients to some of the world’s
most famous regions for wine and
cuisine. Top draws for this trip include
visits to two local producers in Montalcino where guest will learn about
the wine making process along with
a fabulous lunch, and an excursion to
taste Piedmont’s most famous wines
of La Morra and Barolo.
Clients will also learn about the
history of wine and olive oil and
Umbria’s centuries-old agricultural
traditions in the Wine and Olive Oil
museums, plus guests will witness the
cheese making and aging process of
the famous Parmigiano-Reggiano at a
local farm dairy before visiting a top
producer of authentic traditional artisan balsamic vinegar.
The tour ends with a Celebration
Dinner at a Venetian restaurant incorporating classic cooking with the
freshest produce. Stops on the itinerary include Rome, Orvieto, Montefalco, Borgo San Luigi, Florence,
Chianti, Acqui Terme, Cinque Terre,
Parma, Modena, Verona and Venice,
with two departures, May 11, 2013
and Sept. 21, 2013.
Finally, novice and professional
photographers are welcome to participate in Insight’s exclusive 19-day
Picture Perfect Italy. With only one
departure — Sept. 9, 2013 — this
unique itinerary allows clients to join
a professional photographer for a leisurely journey through Italy, one of
the most photographed destinations
in the world.
From romantic canals and vibrant
gardens to centuries old architecture,
guests will have the opportunity to
capture the rich diversity of Italy’s
dramatic structures and scenic landscapes. This itinerary visits Venice,
the Dolomites, the Italian Lakes, Santa
Margherita & Portofino, Tuscany, San
Gimignano, Cinque Terre, Orvieto,
Positano, Capri and Rome.
“Our Specialty Interest tours allow
travellers to fuel their travel experience with a passion, whether it be
food, wine, photography or any of the
other specialized activities we offer,”
says Cris David, president of Insight
Vacations, Canada. “Beyond the love
of travel, these tours create a rich environment for our guests to share their
similar interests, resulting in a very
unique and special experience.”
For more information visit insightvacations.com or contact your Insight
Sales Manger.
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13-03-11 11:54 AM
PRIVATE TRANSFERS ACCOMMODATION TOURS
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IURP
CAD$, PP, DBL. OCC.
Enhance your clients’ cruise with a fully-customized itinerary
Available from any city in Europe or Latin America
All private transfers and city tour included
Two nights accommodation at 4 and 5-star properties
Continental breakfast daily
Add-on tours include winery visits, cooking classes and more
7YPJPUN]HSPKMYVT4HYJO-VYJVTWSL[LWYPJPUN]PZP[V\Y^LIZP[LVYJHSS\Z[VKH`:\IQLJ[[VH]HPSHIPSP[`H[[PTLVMIVVRPUN
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1-800-268-0900
Contact our Specialists Today
mission to travel agents who book the
N.J.V. Athens Plaza Hotel. The offer is
valid from now until Oct. 31, 2013.
Featured in the company’s brand
new 2013 Greece brochure, the
property has long been considered
one of the most luxurious hotels in
downtown Athens, featuring “exquisite” hand-made carpeting, a stunning ceiling and elegant décor in
shades of gold, says the company.
Sleek leather couches, oversized
mirrors and an elegant café serving
refreshments and light snacks complete the check-in experience.
The hotel features 159 spacious
and fully equipped double and single
guestrooms as well as 23 suites.
Other hotel amenities include
event and meeting space with a capacity for 350 people, a restaurant,
two bars, lounges, 24-hour room service, laundry and dry cleaning, highspeed Wi-Fi Internet connection in
all rooms and public areas, luxury car
rental service and a fully equipped
business centre.
Rates are priced at $228 from April
1-30, $258 from May 1 - June 30,
$208 from July 1 – Aug. 31 and $258
from Sept. 1 – Oct. 31. All prices are
in Canadian dollars and are based per
room, including taxes and breakfast.
“This commission offer is our way
of acknowledging our valued travel
agent partners and thanking them for
their continued support,” said John
Andreopoulos, president of Grecian
Holidays. “By highlighting this worldclass property, we hope more travellers
will choose Athens, one of the greatest
cities in the world, for their holiday
destination this year.”
Grecian Holidays has been organizing packages to Greece and the Greek
Islands for 30 years and most itineraries can be tailored to suit all needs and
interests. See grecianholidays.com.
Gateways
International’s 2013
Europe & Med
brochure includes
first-time additions
Iceland, Poland
Gateways International’s new 2013
Europe and Mediterranean brochure
features a variety of new specialty pro-
Last chance
savings!
gateways-international.com
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grams and multi-country itineraries.
For the first time, Iceland and Poland are featured countries as well as
an expanded choice of itineraries to
the most popular European destinations including France, Italy, Spain,
Greece, Israel and Morocco.
To make the most of passengers’
journeys, Gateways International is
offering new itineraries that combine
complimentary cultures and specialty experiences throughout Europe.
Splendid Spain and Morocco takes
travellers from cosmopolitan Barcelona with an optional brand-new
gourmet bus tour in Barcelona, then
it’s off to opulent Marrakech with an
end in lively Madrid during an 11-day
tour. New country combinations also
include Portugal and Spain, as well as
Slovenia and Croatia.
For clients looking for a unique tour
in Israel, Gateways International has
introduced Food and Wine in Israel,
which offers a glimpse into the diversity of its history and cultures with
winery visits and more.
This year, Gateways International is
also featuring a variety of pre-packaged pre- and –post cruise itineraries
Insider experiences to
Europe for less
When you book before
April 30th, 2013
SAVE $740
UP
TO
per couple*
air
!
on
P
SALU
VE S
5
%
The perfect mix of Insider Experiences
& Travel Styles for everyone
No matter which of our 10 brochures you review, each vacation combines
the essential elements of an unforgettable, hassle-free vacation –
accommodations, land-transportation, many local meals, must-see
sightseeing and our exclusive Insider Highlights.
*Conditions apply.
TICO # 1583987W. 33 Kern Rd, Toronto ON M3B 1S9.
13-03-11 11:54 AM
SPOTLIGHT TOUR OPERATOR NEWS
SPECIALISTS
IN GROUP &
FIT TOURS
to and from the most popular port cities in Europe. “We have included some
ideas to make planning easier for passengers and travel agents. All packages
include private transfers to and from
the pier or airport, two nights hotel accommodation at four-star hotels with
breakfast daily and a classic city tour,”
says Talia May, director of marketing
and operations.
Gateways International’s team of
specialists craft distinctive packages
helping turn traveller’s dreams into
reality, she adds, from couples to large
groups to solo travelers.
The new 2013 Europe and Mediterranean brochure can be downloaded at
Cape Cod
Explore the Cape’s quaint villages, scenic
lookouts and historic sights on this 7-day
guided tour. Enjoy whale-watching in
Provincetown, experience the charm
of Martha’s Vineyard, and celebrate
American history at the Kennedy
Memorial and JFK Museum –
and so much more!
gateways-international.com or through
hippoexpress.com, or to speak directly
with a Gateways International specialist,
call 1-800-268-0900.
Trafalgar’s Europe
trips include the
At Leisure itinerary
Scenic Ireland
Trafalgar travellers can book a spot on
an Ireland itinerary in 2013 and get in
on ‘The Gathering’, Ireland’s year-long
celebration of culture and tradition,
with a 5% early booking bonus available until April 30.
Trafalgar offers nine First Class itineraries that take guests deep inside
the birthplace of the celebrated saint
of the Emerald Isle — St. Patrick, of
course — offering up “truly authentic”
insider experiences.
“Whether clients have Irish ancestry
or just love to celebrate all things to do
with the Emerald Isle, 2013 is the year
to book with Trafalgar and explore the
country’s lively culture and fascinating
traditions,” says Doug Patterson, president of Trafalgar Canada.
Trafalgar is offering savings of up
to $740 per couple on 2013 Europe
and Britain guided vacations that
are booked and paid by April 30,
2013, plus clients booking trips in
atourz.ca
877 728 6870
grecianholidays.com
800 268 6786
that time can also save an additional
5% on flights.
The 11-day ‘Best of Ireland’ is a
comfortably-paced vacation starting
and ending in Dublin with overnight
stops in Sligo, Limerick, Killarney and
Cork, as well as day stops in Blarney,
Kilkenny, Galway and the Cliffs of
Moher to name a few.
Following a Welcome Reception
with a traditional Irish meal and
drinks in a pub, guests spend the
next day seeing the sights in Dublin and visiting the Guinness Storehouse.
The nine-day Scenic Ireland, introduced in 2012 as a new itinerary, was
added to Trafalgar’s growing At Leisure collection. The trip starts with a
few days in Dublin with a morning
tour and a hop-on-hop-off sightseeing ticket, then it’s on to Dingle Peninsula, Europe’s most westerly point,
for a special Be My Guest dinner on
a family-owned farm serving traditional Irish fare.
Another option, Trafalgar’s 20-day
Britain & Ireland Panorama, is the
best way for travellers to experience
the UK, journeying through England,
Scotland, Ireland and Wales. The trip
begins and ends in London.
For more information contact
your local sales manager or visit trafalgar.com.
July 14 & August 24, 2013
Price: $2,095 per person twin, $2,695 single
September 8 & 22, 2013
Price: $2,195 per person twin, $2,795 single
Price includes: all accommodation and DeNure Royal Coach
Service, breakfast daily, 1 lunch, and 6 dinners (including
lobster dinner), Guided tours of Hyannis, Sandwich,
Chatham and Provincetown, Whale-watching cruise, JFK
Museum, Kennedy Memorial, Martha’s Vineyard, Guided
tour and wine tasting at Sonnenberg Gardens & Mansion,
Services of a DeNure Tour Director and all taxes.
Call now for details!
1-800-668-6859 t denuretours.com
71 Mount Hope St., Lindsay, ON
Registration: 50009376 and 50009377
Cliffs of Moher, Ireland
13-03-11 11:55 AM
FREE GOLF PACKAGE1
& COMPLIMENTARY WEDDING PACKAGE2
|
NNNN
s
$
1299
s
aircanadavacations.com/agents
Prices are in Canadian dollars, apply to new bookings only and for departure dates as indicated. Prices are per person based on double occupancy,
unless otherwise stated, from Toronto - Pearson International Airport in Economy class. Non-refundable. Subject to availability at time of booking.
Not applicable to group bookings. Flights operated by Air Canada. For applicable terms and conditions, consult the Air Canada Vacations brochures or
www.aircanadavacations.com. Q 1Applies for two rounds of golf when staying at the Colonial Club. Valid for travel completed by Dec. 23, 2013. Minimum
5-night stay required. Conditions apply. 2Wedding offer is valid when booking 15 or more rooms for a minimum 7-night stay. Q ®Air Canada Vacations is a
registered trademark of Air Canada, used under license by Touram Limited Partnership, 1440 St. Catherine W., Suite 600, Montreal, QC.
... Continued from page 12
and gourmet meals.” She added one
area that needs improvement are the
airport facilities.
Coralie Belman from Let’s Get Out
of Here Travel, found Tunisia “a wonderful cultural experience, people are
friendly and there are some interesting historical sites including Roman
ruins.” Belman added that she could
see recommending Jerba in particular
as a 4-7 day add-on to another country experience with its beaches and
luxury hotels and spas.
Many of the major hotel chains
have been opening up large-scale hotels and resorts – some of which feature sky-high atriums and extensively
large sitting and lobby areas. Rooms
are spacious and well-appointed with
many of the amenities one would expect in a 5-star property.
Unfortunately while the 5-star
properties may stand up to scrutiny
in their design, activities, amenities
and culinary there is one area some
properties don’t match up always –
service. Tourism is still in its infancy
and at some properties the lower level
of service is due more to lack of training and experience time. Conversely
in some lower-rated properties it exceeded expectations.
Tunisia is a destination where you
can satisfy the interests of a diverse
group of travellers in one package
holiday.
“There is a mix of experiences available which is very appealing – spend
a couple of days relaxing at a beach,
visit some traditional and Roman historical sites, cool off in an oasis, get out
into the Sahara or go shopping for local goods in the markets,” said Belman.
Affordability will go a long way in
terms of the success of any tour program to Tunisia. NARAT introduced
Tunisia last year with a combination
of different tour programs – some are
all-inclusive. This winter NARAT has
introduced a two-week all-inclusive
package starting at only $1,290 per
person plus taxes (airfare excluded).
NARAT offers on its long-stay program a three-day Paris extension as
that is the easiest way to fly to Tunisia.
Air France offers convenient daily service from Canada to Tunisia via Paris.
Tunisia should be an easy sell for
agents NARAT’s Nanayakkara believes
compared to other destinations. “Tunisia is an unbeatable value destination at
present with a lot of savings and can be
easily combined with France or Italy.”
For more information on NARAT’s
Tunisia tours, visit narat.org.
Goway launches
Australia fam trip
competition
TORONTO — Goway has launched
a competition for agents to win their
way to Australia. Goway will be hosting an exclusive familiarization trip to
Australia in August 2013 and there are
three ways that agents participate.
‘Win your way by marketing’ will
offer one agent a free space on the trip.
The agent who creates the best e-mail,
Facebook or social media campaign,
or hosts the best Australia presentation evening will be selected to join
the group.
‘Win your way by selling’ will offer
the agent with the highest sales of airland inclusive packages with Goway a
free place on the trip.
‘Lucky draw’. For every land and air
inclusive vacation booked, the agent
will earn a ballot in a draw to earn an
exclusive invitation on the fam trip.
Agents winning an exclusive invitation will be responsible for the cost of
the fam plus taxes.
For full details and terms and conditions, visit the Incentive/Fam Trip
area of GowayAgent.com, call 1-888469-2944 or e-mail [email protected].
TICO charges range
of firms, individuals
for violating Travel
Industry Act
TORONTO — The Travel Industry
Council of Ontario has charged a
number firms and individuals for
breaches of the Travel Industry Act,
2002.
Paul Tribe and The Mindful Traveller Inc. have been charged with two
counts each of failing to maintain
trust accounts contrary to section 27
of Regulation 26/05.
Approximately $32,000 of claims
were paid to consumers from the
Ontario Travel Industry Compensation Fund after the registration of
The Mindful Traveller Inc. was terminated in February 2011.
The first court appearance is scheduled for April 17 at 10 a.m. at the
Ontario Court of Justice, 59 Carden
Street, Guelph.
Carlos Ventura o/a Ventura Vacations has been charged with seven
counts of failing to maintain trust
accounts contrary to section 27 of
Regulation 26/05.
Approximately $5,500 of claims
were paid to consumers from the
Ontario Travel Industry Compensation Fund after Ventura Vacations
was terminated in April 2011.
The first court appearance is
scheduled for April 3 at 9 a.m. at the
Ontario Court of Justice, 605 Rossland Road East, Whitby.
Cynthia Monica Burgher has been
13-03-11 11:51 AM
charged with one count of acting as
a travel agent without registration
contrary to section 4(1)(a). Burgher
was previously registered under the
Act and continued to sell bus charters in Toronto and elsewhere in
Ontario after her registration was
terminated.
The first court appearance is
scheduled for March 14 at 9 a.m.
at the Ontario Court of Justice, 70
Centre Ave., Toronto.
Arif Assim and Sacred Tours Inc.
have been charged with three counts
each of operating as a travel agent
without registration contrary to
section 4(1)(a). Assim and Sacred
Tours Inc. operated in Toronto and
elsewhere in Ontario.
Assim and Sacred Tours Inc. were
previously convicted under the Act
for operating without registration in
December 2010.
The first court appearance is
scheduled for April 25 at 9 a.m. at
the Ontario Court of Justice, 70
Centre Ave., Toronto.
Boomerang Tours
introduces Spring
Break Cook Islands
children’s offer
TORONTO — Boomerang Tours has a
special offer for family vacations to the
Cook Islands.
Valid on all new bookings made by
March 31 for travel up until June 30,
2013, Boomerang is offering an exclusive ‘kids fly for 50% and stay and eat for
free’ deal.
From $1,609 plus tax per adult and
$239 plus tax per child (up to 12 years
of age) out of Los Angeles, or from
$1,819 per adult and $239 per child out
of Vancouver, this 12-night Cook Islands packages includes: return air from
L.A. or Vancouver on Air New Zealand;
all ground transfers; 12 nights in a superior garden room at the Edgewater
Resort; breakfast daily; late check-out
on departure; children eat free from
the kids menu when dining with their
parents; free use of tennis courts and
equipment; free use of snorkeling gear;
a daily cultural activities program; free
access to the kids’ club (4-12 years).
In addition, clients will receive a bonus of NZ$200 food and beverage credit per room.
For more information and to book
this exclusive Spring Break in the Cook
Islands package, call Boomerang Tours
at 1-888-722-4212.
NOTES
Porter loads drop
Porter Airlines reported a load factor
of 54% in February. This represents a
decline of 2.1 points compared to 2012.
Figures for the month show 104.9 million Available Seat Miles (ASMs) and
56.6 million Revenue Passenger Miles
(RPMs), compared to 110.4 million
ASMs and 61.9 million RPMs last
year. “The capacity difference versus
last year is attributed almost entirely
to the leap year in 2012 providing an
Go Where the Big Ships Cannot.
Small Ship Cruise Adventures to Central America,
the Caribbean, US Rivers and Canals, Canada,
Great Lakes, and the entire East Coast.
American officers and crew, 88 passengers,
44 cabins means comfort without the crowds.
Enjoy Enrichment cruises with historical and cultural
programs conducted by naturalists, historians,
scientists, and local guides.
Dine on chef-prepared meals during single seating
meals.
Watch as we lower our signature bow ramp and
retractable pilot house, allowing our ships to sail
under even the lowest bridges.
Now available at hippoexpress.com
www.blountsmallshipadventures.com
DISTRIBUTION AND FULFILLMENT FOR THE TRAVEL AND TOURISM INDUSTRY
1-800.556.74501
T. 416.365.1500
F. 416.365.1504
13-03-11 11:51 AM
extra day of flying,” said Robert Deluce, president and CEO of Porter Airlines. “Revenue per ASM is holding up
nicely compared to last year despite
significant capacity increases by other
carriers on certain routes.”
WestJet baggage
change
WestJet is updating the number of
carry-on pieces guests are permitted to bring on board to one from
two, plus one personal item, effective April 4, 2013. The carry-on item
(e.g. a suitcase, backpack or bag)
must be no larger than 21 inches by
9 inches by 15 inches and it must fit
in the WestJet sizing devices located
in airports across our network. If it
does not fit, it must be checked at the
boarding gate and picked up upon
arrival at the baggage carousel. Personal items include small purses, laptop bags or mobility or child restraint
devices. For parents travelling with
infants, a diaper bag is permitted.
PEOPLE
FunSun Vacations (FSV) has more
‘Fun in the Sun’ game winners. In addition to automatically earning 2x, 3x
or 4x TC Loyalty Points just by playing
the game, Elena Lipani from Sarracini
Travel in Ontario, Nadine Paris from
Voyages Destination Inc. in Quebec
and Wanda Popadynetz from Uniglobe Beacon Travel in Alberta, have
each won the bonus 100,000 TC Loyalty Points weekly prize, a $1,000 value.
Agents can still book, play and win.
Book any FSV package by March 22 for
travel anytime, and you will be sent an
e-mail containing a link to the new ‘Fun
in the Sun’ game. Just click on the link
and enter the valid booking number to
play – build a cocktail by flipping three
ice cubes into the glass, each ice cube
is worth double, triple or quadruple
bonus TC Loyalty Points. In addition,
each week one lucky agent in the East,
West and Quebec will be randomly
drawn to win the 100,000 TC Loyalty
Points prize. For more information, visit
ThomasCookAgent.ca and click on the
FunSun Vacations tab. For details on the
new FSV packages, pick up a copy of the
agent guide through your BDM or for
download at ThomasCookAgent.ca.
Air Canada Vacations has named
Guy Marchand to its management
team as its new General Manager,
Sales – Eastern Canada as of Monday
March 18. In his new role, Marchand
will oversee a sales team composed
of five Area Sales Managers who
cover the territories of Quebec and
Atlantic Canada. Prior to joining Air
Canada Vacations, he held the title
of Sales Director for the Province
of Quebec and the Ottawa region
at Sunwing. Before that, Marchand
had held the same title at Transat. At
the beginning of his career within
the travel industry, he held several
titles at Air Canada Vacations for 13
years, developing new markets and
assisting with the expansion of Air
Canada Vacations’ destinations.
Grecian Holidays is off to a flying start in 2013
M[Wh[WZ[ij_dWj_edif[Y_Wb_ijef[hWjeh$M[edboe\\[h
destinations which we know extremely well and which
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available online!
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now for your most memorable vacation ever “with the
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Now available at hippoexpress.com
www.grecianholidays.com
DISTRIBUTION AND FULFILLMENT FOR THE TRAVEL AND TOURISM INDUSTRY
Toll Free: 1.800.268.6786
Tel: 416.510.867
T. 416.365.1500
F. 416.365.1504
13-03-11 11:51 AM
MARKETPLACE
EXPLORE OUR WEBSITE!
travelindustrypersonnel.com
TO FIND OUT HOW
WE CAN HELP YOU
“Ge ng the
right people
We’re celebra ng over 25 years of
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Our service is free to candidates.
on board
since 1984”
TIP maintains strict con den ality
for both candidates and clients.
CONTACT US TODAY!
Member of ACTA
905-542-2989 // 1-800-717-4917
[email protected]
If you are an independent travel agent looking to affiliate with a host
agency to run your business more profitably and efficiently then
Nexion Canada is the partner for you
Gateways International is looking for a
Reservations Agent
Qualifications:
s-INIMUMYRSWHOLESALEAIR
DEPARTMENTEXPERIENCE
s&ULLWORKINGKNOWLEDGEOF!MADEUS
s%XCEPTIONALCUSTOMERSERVICE
COMMUNICATIONSKILLSA-534
3ENDRESUMESTO
[email protected]
ORFAXTO(905) 889-4636
7ERTHEIM#OURT5NIT2ICHMOND(ILL/.,""
Retain up to 80% of top commissions
Enhance your skills with training, coaching, and networking
Manage your bookings with your choice of GDS or graphical booking engines
Operate your business efficiently with tools and technology
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Increase your customer base with innovative marketing solutions
Contact us now to become part of our winning team!
www.join.nexioncanada.com | 866.399.9989 | [email protected]
“We create and provide VALUE for employees through
Professional Development and GROWTH OPPORTUNITIES”
CORPORATE &
VACATION AGENT
for one of the country’s
premier travel agencies
Suntastic Corporate Travel Services
in North York has an immediate opening
available.
The successful candidate will have:
s!MINIMUMOFTHREEYEARSCORPORATE
experience (current)
s0ROlCIENCYIN3ABREAND-ICROSOFT
/FlCE0RODUCTS
s%XPERIENCEWORKINGWITH6)0CLIENTELE
3UNTASTIC#ORPORATE4RAVEL3ERVICESHASBEEN
serving the needs of corporate clientele
since 1980. Our boutique operation has
EARNEDSERIOUSACCOLADESOVERTHEYEAR
period from both our travelling executives
ANDOURINDUSTRYPARTNERS
For consideration, please e-mail
[email protected]
BACK OFFICE ONLINE PROCESSING AGENT
WE are one of Canada’s leaders in the online travel industry and recently
named by PROFIT magazine as one of the 100 fastest growing companies
in Canada. We have successfully booked and sold over two million airline
tickets in Canada, to countless satisfied customers.
THE JOB would include processing online bookings from our highvolume website. You will be responsible for quality control and invoicing.
You will be dealing with products such as flights, hotels, car rentals and
insurance.
YOU are a seasoned travel professional with exceptional GDS knowledge.
You enjoy a high energy environment and working in a team. You have
strong organizational skills, attention to detail and you are able to multitask. Above all you’re passionate about the travel industry and proud of
what you do.
We provide ongoing training and development
and above industry average incentives.
If you are interested in this position, please send your resume, to:
hr@flightnetwork.com
Only those candidates who meet the requirements with be contacted.
13-03-11 11:51 AM
MARKETPLACE
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!"#
!
"""
TRAVEL AGENCY
MANAGER
Long term established Travel Agency
and industry leader in the community
of Kitchener/Waterloo, is currently
seeking a goal oriented, self-motivated
professional to assume the position
of Sales Manager. The successful
candidate will possess the following:
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presentation and customer service skills
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their resume to join our dynamic,
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Remuneration is commensurate
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We thank all applicants for their interest
however only those candidates selected
for an interview will be contacted.
13-03-11 11:51 AM
Feature This
Collette Vacations offers authentic cultural
experiences with ‘The Plains of Africa’ safari
Kenya has long been renowned for its wildlife, vast landscapes
and stunning national parks. But Collette Vacations is inviting
travellers to go beyond the landmarks and experience new
wonders with its 14-day ‘The Plains of Africa’ safari adventure.
Part of Collette’s ‘Explorations’ series that caters to small
groups (12-28 passengers), this tour allows guests to venture
into the African bush for personal cultural experiences. From
nature walks and unforgettable meals to traditional bush
dinners and a Masai dance performance, the experiences found
on this program will certainly leave a lifelong impression.
“Collette Vacations has seen nearly 50% growth year over
year with 2013 bookings for ‘The Plains of Africa’ tour due
to the amazing pricing that meets the strong demand for
Kenya, its natural beauty, amazing accommodations, nine
game drives and great interaction with the local culture and
environment,” said Bethany Manchester, Product Manager of
Collette Vacations-Canada, Iceland and Africa.
Accommodations are provided by the world famous Fairmont
Mount Kenya Safari Club, once the private retreat of actor
William Holden. Here, guests will enjoy a full day of leisure
before spending two nights at the base of massive Mount
Kilimanjaro inside Amboseli National Park.
There are ample opportunities to spot wildlife during the tour,
with nine game drives at the Samburu Reserve, Masai Mara
Game Reserve, Amboseli National Park, Serengeti National
Park, Lake Manyara National Park and Lake Nakuru. Guests
will hopefully get the chance to spot the Big 5 (lion, leopard,
elephant, buffalo and rhino), not to mention thousands of
flamingos feeding along the shores of Lake Nakuru.
Other highlights include an afternoon nature walk in the
Great Rift Valley for close viewing of several bird species and
indigenous plants. There’s also the chance to feed giraffes at
the Rothschild Giraffe Sanctuary, learn about the culture and
traditions of the Samburu ethnic group, visit the farmhouse
of Karen Blixen, author of the book ‘Out of Africa’, and
visit students at the Tenderfeet Education Center, which is
supported by the Collette Foundation.
Clients wishing to personalize their trip can do so by adding
a pre- or post-night stay in Nairobi, a four-night, post-tour
extension to Tanzania, or a hot air balloon ride over the Masai
Mara. They can also travel to the Sweetwaters Chimpanzee
Sanctuary in Nanyuki, which has rescued a total of 43
chimps from traumatic situations. After learning how these
animals are carefully nursed back to health, guests will then
embark on a game drive in the sanctuary before returning to
Mt. Kenya.
The ‘Plains of Africa’ tour has a variety of departure dates
from now through April 2013, with a starting price of $4,534
land only, per person. Departures from May 2013 through
April 2014 is priced from $4,109, land only, per person. These
rates include park fees of $550-$735 per person, (depending
on the departure date), and are subject to change.
For more information or to book reservations visit signature.ca.
For more information, visit collettevacations.ca.
13-03-11 11:51 AM
Save
$250
per person
1
Africa:
All It Takes Are the Right Kind of Eyes
Go places you never thought you would go. See things you never thought you would see. Travel in comfort with
Explorations as we take you beyond the landmarks to a land that stirs the soul.
The Plains of Africa
14 Days t 33 Meals – Departing date: 9/12/13
$5099*
Highlights:/BJSPCJt4BNCVSV/BUJPOBM3FTFSWF
'BJSNPOU.U,FOZB4BGBSJ$MVCt-BLF/BLVSVt.BTBJ.BSB
,BSFO#MJYFO)PNFt.U,JMJNBOKBSPt8JMEMJGF4BGBSJT
Essential Experiences:
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raised platform.
t4pend two nights at the famous Fairmont Mt. Kenya Safari Club,
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tExplore the farmhouse of Karen Blixen, author of “Out of Africa.”
Sedan Service Included! On all air-inclusive tours,
receive roundtrip home to airport sedan service! †
For more information call 800.468.5955 and mention
promo code H472-AX1-918 or visit www.collettevacations.ca
1
$250 off per person for any new retail booking with deposit made from March 14, 2013 to April 26, 2013 for travel from March 14, 2013 to December 31, 2013 on The Plains of Africa tour. Offers can expire earlier due to space or
inventory availability. Space is on a first come, first served basis. Offers are not valid on group or existing bookings. Other restrictions may apply, call for details. *Per Person, land only, double occupancy. Rate does not include discount.
Not valid on group travel. Service is offered on all air-inclusive departures when within 100 km radius from most major Canadian gateways. One transfer per room booking. Additional stops are not permitted on route. Other restrictions
may apply; call for details.
Travel Industry Council of Ontario Reg.# 3206405 BC Reg.# 23337
†
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ALL FLIGHTS OFFER SUNWING AIRLINES’ CHAMPAGNE SERVICE
Elite Plus Service
Signature.ca
All guests experience Elite Service at no extra cost:
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)PUUPXFMTFSWJDFt-FBUIFSTFBUJOHt'JSTUSVONPWJFTt)FBETFUT
,JETCBDLQBDLTXJUIHBNFTUPZT
NEW! Advance seat selection & Elite Plus
upgrade now bookable online!
T h e D a y s Yo u
Re member
For only $40 each way, upgrade your flight experience
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