MAnAGeMent / ConsULtinG / investMent

Transcription

MAnAGeMent / ConsULtinG / investMent
from our Ceo
“
Lee R. Weeks
www.CoralHospitality.Com
• 9180 Galleria Court (suite 600) Naples, Florida 34109 • 239.449.1800
“
Coral hospitality’s reputation and industry leadership has grown through Coral’s
dedication to providing world-class guest experiences while providing innovative
marketing and operational protocols. During difﬁcult economic and industry
environments, Coral consistently produces favorable ﬁnancial returns to ownership.
What We Do
Hotels & Resorts
Golf & Country
Clubs
Residences &
Associations
Each property is viewed as unique and
there is never a one-size-fits all mentality
or plan. Every one of Coral Hospitality’s
properties reflects the unique and
distinctive qualities of its destinations
through architecture and interior design
elements. Each of Coral’s properties has
a customized management plan that
embraces customer-focused services
and amenities. Coral’s vast experience
working with developers planning new
builds, conversions or renovations
ensures a succesful project both
financially and operationally.
No back nine is the same and neither
is the way Coral Hospitality manages
its many Golf and Country Clubs.
Each club has a unique vision and
personality, but always present is the
Coral Hospitality pillar of the highest
levels of member service coupled with
complete fiscal responsibility. As a result
of its breadth and depth of experience
managing clubs, Coral Hospitality is
prepared to lend quality guidance and
management for both the short and long
run with performance benchmarks and
measurements all along the way.
Coral Hospitality is a property association
management leader and provides an array
of services to support and offer superior
resident satisfaction combined with fiscal
responsibility. No two developments
are the same and Coral understands the
dictates of an association’s bylaws. Coral
Hospitality works within the boundaries
of any given set of regulations to deliver
a superior lifestyle steeped in service and
budgetary support.
www.CoralHospitality.com
depth of services
Operations
Coral Hospitality has built a dedicated team to share its vast experience and knowledge
with it’s clients. Realizing the special characteristics of each quality, independent
property, Coral Hospitality has developed operational techniques and methods that
bring the property and its character to life. Guests and members will be provided
with consistently exceptional service, an open line of communication to improve upon
operations and a managerial organization that relies upon standards of excellence. It is
through Coral’s operational efforts that vital control and reporting structures, standard
operating procedures and business fundamentals will be delivered to your managers and
employees.
Food & Beverage
Food & Beverage performance is integral to a property’s reputation and success. Coral
Hospitality works with each individual food and beverage venue and develops a plan to
improve service, presentation and quality, while generating a favorable financial return.
Coral’s Food & Beverage programs are developed to take advantage of local products and
regional feel. Coral consistently searches for local vendors to provide quality product
which will give guests and members the ultimate local experience. Menus are prepared
that complement the surrounding community and the essence of the area. Ambience
and concept adherence to the dining experience is consistent, ensuring that all of Coral’s
guests and members receive the highest level of personalized service in a comfortable
environment where they feel at home.
Sales, Marketing & Revenue
Management
Coral Hospitality specializes in creating successful marketing programs and driving
revenues for small to midsize independent, distinct hotels, resorts and clubs. As
a collection of independent hotels, resorts and clubs, Coral has developed a sales
and marketing program that provides individual property oversight and direction,
along with strategic initiatives that have proven successful for 3 ½ star to 5 star
independent properties.
Coral consists of a unique collection of travel experiences and destinations for
its guests and members to associate high quality facilities and exceptional guest
service. Without the high costs of brand affiliation, Coral Hospitality properties are
able to take advantage of innovative and effective distribution channels, advertising
placement and marketing programs. Coral Hospitality strongly believes that a
quality, independent property has distinct advantages over branded properties
when marketing programs are developed to feature the unique characteristics that
the individual property has to offer. The advent of internet marketing and other
marketing channels has allowed independent properties to compete successfully
with branded properties, utilizing proven Coral programs, without the additional,
significant brand costs.
Finance & Accounting
Coral Hospitality’s financial division is led by the best of the best and is focused
on providing a favorable return and peak value for the ownership of the property.
Each property is provided with a wealth of financial reporting and control
structures that do not unnecessarily overburden a property, which are augmented
on a daily basis through interaction with on-site personnel. It is Coral’s goal to
consistently provide accurate, useful and timely information, as well as ensuring
controlled and effective use of the property’s assets.
Human Resources & Training
The Human Resources team provides full-service support, focused on increasing
levels of standards and service. Coral’s top priority is to develop passionate,
committed employees whose sole focus is on the property’s well-being, while
remaining fiscally responsible to ownership. Through the development of a clearly
defined Mission Statement, Core Values and Basics of Service, the property is
rewarded with consistent, professional employees who take care of all the guests’
and members’ needs by creating a memorable experience. Training is in the
forefront at a Coral Hospitality property and is reinforced on a daily basis with
more in-depth training programs occurring throughout the year. The training
program is tailored to each property to ensure that the true feel of the property
and the community in which it is located is captured.
Facilities, Grounds & Agronomics
First impressions are lasting impressions. A significant sign of a quality property is
its cleanliness and maintenance. Through Coral’s proactive and extensive systems
and controls, a consistent path of action is developed, ensuring that all areas within
the property are well maintained to the highest level possible. Coral’s programs are
instituted to lead directly to decreased maintenance and utility costs, protection of
the asset and extended lives of the property, plant and equipment. A commitment to
proven preventative maintenance programs ensures that the property shines every
day and that the functionality of all equipment is at the maximum levels. Constant
monitoring and reporting permits Coral’s Facilities & Grounds to stay ahead of issues
and work on improvements, rather than fixing problems.
Community & Association
Management
The building surge of condominiums, along with the lack of choices of qualified,
professional, service-oriented property management firms, has also given rise to the
need for companies that offer modern, service-focused property management techniques
designed specifically for associations. With Coral’s history of management at the finest
properties throughout the world, Coral has become an association management leader,
providing a comprehensive array of services and professional expertise in finance,
contract negotiation, and maintenance services. All of Coral’s association management
services are delivered in a first-class manner with attention to detail. Providing a
lifestyle, Coral takes a proactive, hands-on approach, with priority given to exceptional
resident service and satisfaction.
Exceptional Leadership Team
Experienced in Success
Lee Weeks
John Ayres
Christopher Schaeffer
Chief Executive Officer
Founding Partner
Chief Financial Officer - Business Development
Lee’s career encompasses executive
positions with world-class five-star, fivediamond hotels and resorts including The
Ritz-Carlton in Naples, FL, the Grand
Wailea Resort & Spa in Maui, the Atlantis
Resort & Casino on Paradise Island in
The Bahamas, and LaPlaya Beach Resort
in Naples, FL. His responsibilities have
spanned the spectrum of hotel, club and
resort operations, including food and
beverage, golf operations, administration,
human resources, finance and accounting
systems. Lee’s vast experience in the
hospitality industry has enabled him to
develop an unequaled depth of executive
management expertise.
John began his career in hospitality in
Bermuda and has worked in every facet of
the industry with world-class organizations
and properties, including the Hilton and
Marriott chains of Resorts and Hotels,
The Breakers in Palm Beach, FL and the
Edgewater Beach Hotel in Naples, where he
was Managing Partner and President for
twelve years. Today, John continues to find
new properties for acquisition.
Upon graduation from one of the premier
accounting universities in the country,
Chris started his hospitality career
as the controller of a four star resort,
eventually becoming a regional controller
overseeing five properties in Florida. Chris’
background in public accounting paved his
way to his CPA certification. Prior to joining
Coral Hospitality, Chris was the regional
controller for Noble House Hotels & Resorts
in Naples, FL. Previous positions included
the controller for the Danfords Inn, Marina
& Conference Center, in Port Jefferson,
NY, and financial positions with the Mystic
Hilton in Mystic, CT, and Walter J. Barry
CPA & Associates in Waterford, CT.
Mark Osterhaus
Michael Cloutier
Senior Vice President of Operations,
Sales & Marketing
Vice President of Food &
Beverage / Resort Operations
Mark’s breadth and depth of experience is
unrivaled in the hospitality industry. In his
25 years, he has developed exceptional skills
in Operations, Sales and Marketing, Revenue
Management, Central Reservations, Travel &
Tourism and call center management.
the Ritz-Carlton Hotel Company and Hyatt
Hotels and Resorts. Mark has worked at such
renowned properties as Atlantis Paradise
Island, the Rio All Suite Hotel in Las Vegas,
the Ritz-Carlton Naples and Hyatt Regency
Atlanta, among many others.
Mark employs a disciplined, stakeholdercentric approach to solving problems that
creates profitable solutions for all involved,
based on finding win/win solutions.
Mark holds a Bachelor’s Degree from the
School of Hospitality at Michigan State
University and a dual-MBA from the
University of California-Berkeley and
Columbia University in New York City.
Mark’s past 14 years were with Caesar’s
Entertainment, where he led the Central
Reservations team, as well as multiple
properties, in hotel operations, Assistant
General Manager and General Manager roles.
Mike has extensive expertise in a variety
of disciplines, including working from
an early age in hotels and restaurants in
the Detroit, MI area. Shortly after joining
Hyatt Hotels in Atlanta, GA, Mike was
promoted to Executive Chef, and went
on to direct the culinary programs at
multiple Hyatt Hotels. Mike’s vast career
experience includes executive posts within
the Grand Traverse Resort & Spa in Acme,
MI, Atlantis Resort & Casino on Paradise
Island in The Bahamas, Hyatt Regency
Resort in Lake Tahoe, CA, and the Hyatt
Regency in New Brunswick, NJ.
Prior to Caesar’s, Mark held executive
level positions around the country and
internationally with Sun International Hotels,
Corporate Director of Human Resources
& Training
Bill Januska
Vice President of Engineering
& Property Services
Rick Warmouth
As the Corporate Director of Human
Resources and Training, Christina brings Coral
Hospitality’s philosophies to life. Focusing on
the culture, orientation, professional training
and career development of more than 1,800
staff members across Coral’s vast portfolio,
Christina is the backbone to the company’s
employee satisfaction.
Holding a CAM license and CEOE certification,
Bill’s notable professional positions include
serving as the Florida Regional Chief Engineer
for Noble House Hotels, where he was based out
of LaPlaya Beach & Golf Resort in Naples, FL.
For seven years prior to becoming
part of the Coral team, Rick held the
position of Director of Transient Sales
and Reservations at the 660 room Grand
Traverse Resort and Spa in Traverse
City, MI. Previously, Rick was Director of
Quality Assurance in the corporate office
for Kerzner International, owner/operator
of upscale resorts on Paradise Island,
Bahamas, which included the 2,330 room
Atlantis Resort and 100 room Ocean Club,
part of the One and Only collection.
Before joining Kerzner, Rick was the
Reservations Manager for the 5-diamond,
761 room Grand Wailea Resort, Hotel and
Spa in Wailea, Maui, HI.Rick’s hotel career
began with Hyatt Regency - Savannah, GA,
where he held a number of positions in the
Rooms Division, including Front Office
Manager, Director of Guest Services and
Hotel Assistant Manager.
Christina Jurek
With 20+ years of human resource
and hospitality expertise, Christina
customizes and implements programs for
Coral Hospitality in all areas of human
resources by developing performance-based
programs that improve efficiency, increase
productivity and enhance quality. As a
certified Professional in Human Resources
(PHR), Christina’s background in business
leadership, strategy, employee organization
and development, training, and recruitment
are the cornerstones for successfully turning
Coral Hospitality’s mission statement
into reality. Prior to joining the Coral
team, Christina worked with prestigious
companies such as The Ritz-Carlton
Naples, Florida Gulf Coast University and
Oasis Outsourcing. Christina is also a
member of the Society for Human Resource
Management (SHRM), the world’s largest
HR membership organization devoted to
human resource management.
Bill also has experience with The Sunrise
Hilton in Fort Lauderdale, FL, Sundial Beach
& Tennis Resort on Sanibel Island, FL, Cross
Keys Inn in Baltimore, MD, and with Stouffer’s
Restaurant Company, where Bill served as its
Area and Regional Maintenance Engineering
Manager, responsible for nine full-service
restaurants in the Maryland, Virginia and New
Jersey region.
Corporate Director of Revenue
Management
A former serviceman in the US Army, he
attended the University of Wisconsin for
Business Administration and entered the
hospitality industry at Walt Disney World
in Lake Buena Vista, FL.
James Mason
Augustin Lucio
Corporate Director of Golf
& Club Operations
Corporate Director of Agronomics
Holding Certified Club Manager (CCM)
and Licensed Community Association
Manager (LCAM) licenses, James is
uniquely experienced and talented in
the design, development, and opening
of high-end, exclusive clubs and golf
communities for multiple developers and
associations throughout the Southeast.
Prior to joining Coral Hospitality,
Augustin led such distinctive clubs as
Naples National, Naples, FL, Shadow
Wood Country Club, Bonita Springs,
FL, The Club at The Strand, Naples, FL,
Audubon Country Club, Naples, FL, Lake
Blackshear Resort & Golf Club, Cordele,
GA, and most recently, The Preserve Golf
Club in Ocala, FL. In addition, multiple
clubs under his direction have obtained
certifications from the Audubon Society
for conditioning and meeting wild life
environments. Augustin is a member of
GCSAA, FTGA and EGCSA.
James is a graduate of Johnson
and Wales University with a BS in
Hospitality and Recreational Leisure
Management. He is currently a member
of the Club Managers’ Association of
America and the Professional Golfer’s
Association of America.
James has been a valued member of the
Coral Hospitality team since 2001. Prior
to that, he held key leadership roles in
private golf and country clubs in Rhode
Island, Ohio and Florida.
CURRENT PROJECTS
Shores of Panama Resort
Panama City Beach, Florida
Margaritaville Resort
Casa Ybel Resort
Hollywood, Florida - opening 2015
Sanibel Island, Florida
Brasstown Valley Golf
Resort & Spa
Lake Blackshear Golf Resort
Unicoi State Park & Lodge
Cordele, Georgia
Helen, Georgia
Amicalola Falls State Park
& Lodge
Arrowhead Golf Club
The Landings Yacht, Golf
& Tennis Club
Young Harris, Georgia
Dawsonville, Georgia
Naples, Florida
Fort Myers, Florida
Seranata Condominiums
Mirabella Residences
Sarasota, Florida
Orlando, Florida
Little Ocmulgee State Park
& Lodge
McRae, Georgia
George T. Bagby State
Park & Lodge
Fort Gaines, Georgia
Riverwood Golf Club
Port Charlotte, Florida
Meadow Links Golf Course
McRae, Georgia
Wallace Adams Golf Course
Fort Gaines, Georgia
The Savoy Hotel
Miami Beach, Florida

MAnAGeMent / ConsULtinG / investMent

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