March 15, 2016
Transcription
March 15, 2016
Volume 38, Number 6 March 15, 2016 HEADLINE NEWS E-Commerce Fraud High in Delaware Where people live matters when it comes to e-commerce fraud – the Costa Mesa, Calif.-based Experian recently analyzed data from millions of 2015 e-commerce transactions to identify U.S. attack rates for shipping and billing locations. Overall, Florida is the riskiest state for billing fraud, followed by Delaware; Washington, D.C.; Oregon and California. Meanwhile, Delaware is the overall riskiest state for shipping fraud, followed by Oregon, Florida, California and Nevada. With more than 13 million fraud victims in 2015, assessing where fraud occurs is an important layer of verification when performing real-time risk assessments for e-commerce, according to Experian. They considered billing states as those associated with fraud victims (the purchaser’s address) and shipping states associated with fraudsters (the receiving address of purchased goods). (cutimes.com) Ransomware Threat Brianna Ulrich of Long Beach, Calif., recently opened an email attachment from FedEx. Within seconds, her entire computer was wiped clean. “There was a message that said I had to call them, that the police were involved,” Ulrich said. “But when I called, they told me they had attacked my computer and I had to pay a ransom to get it back. I thought it was a joke.” It wasn’t a joke, it was a computer virus called ransomware. A California hospital recently paid $17,000 to hackers to regain access to its computer files, and Ulrich was a victim of the same type of crime, which is hitting companies and random people. Ransomware attacks were up more than 400% in the third quarter of 2015 compared to a year earlier, according to Intel’s McAfee Labs. Cybercriminal gangs attacking financial institutions will be upping the ante in 2016. Researchers at Dell SecureWorks Counter Threat Unit (CTU) expect that attacks will occur in more countries and the criminals will expand their efforts to compromising mobile devices and spreading ransomware. But there’s more bad news: a new kind of Android malware steals online banking credentials and can hold a device’s files hostage in exchange for a ransom. The malware, called Xbot, uses a technique called activity hijacking to carry out attacks aimed at stealing online banking and personal details. When someone tries to launch an application, the malware launches a different action. Users are unaware that they’re actually using the wrong program or function. Although Xbot is not widespread yet and appears to be targeting devices only in Australia and Russia, researchers with Palo Alto Networks wrote recently in a blog post. But they believe the mastermind behind Xbot may try to expand its target base. In addition to the ransom, which can range from $200 to $10,000, victims may face costs for network mitigation, network countermeasures, loss of productivity, legal fees, IT services and the purchase of credit monitoring services for employees or customers. So, what's a credit union to do? For the safety of the credit union and the members, McAfee’s Foley recommends that credit unions take the initiative to warn their members and employees, and educate them with these tips: • Perform regular backups; • Perform regular maintenance and updates on computers and handheld devices; • Back up files on an external hard drive as well as on the cloud; • Beware of what you are clicking and opening; • Install anti-virus software and a firewall from a reputable company; • Use automatic updates; • Enable pop-up blockers on web browsers; • Educate them about the risks, and train them to be wary of unsolicited emails and avoid clicking on links or attachments in emails. (www.cutimes.com) 4Q15 Consumer Credit Card Binge In its 2015 credit card debt study, CardHub, the consumer financial website, said consumers used tax refunds and annual salary bonuses to repay nearly $35 billion in credit card debt in the first quarter. However, consumers “quickly erased [the] gains with the largest second-, third- and fourthquarter binges since CardHub began conducting this study in 2009,” the report said. The $52.4 billion in new credit card debt incurred in 4Q 2015 is the largest fourth-quarter buildup since the Great Recession and is more than the amount of card debt added in total from 2009, 2010 and 2011, according to CardHub. Credit unions, however, are not seeing double-digits in credit card lending, noted Perc Pineda, senior economist at CUNA. “If you look at the G.19 consumer credit statistical report released by the Federal Reserve this week, it shows that consumer revolving credit increased 5.2% in 2015, and the preliminary January 2016 numbers show a decline of consumer revolving credit by 1.3%,” he said. (news.cuna.org) Merchants File Suit over EMV Chip Rules Merchants have filed a class action, antitrust lawsuit against major credit card companies and some of the nation's largest banks. It charges that the defendants "conspired to shift billions of dollars in liability" for fraudulent credit card transactions in the United States to merchants. The suit revolves around an Oct. 1, 2015, deadline for merchants to set up card-reading systems that can accept cards with EMV-chip security technology. EMV cards contain a microchip that generates a new number every time the card is used at a pay terminal, making skimming--stealing the card’s information using an illegitimate card reader--almost impossible. Under the EMV rules, merchants failing to meet the deadline now face liability for fraudulent charges that were previously covered primarily by card issuers. The lawsuit complains that class member merchants have been "unlawfully subjected" to the liability shift "despite having purchased EMV-chip complaint point of sale card readers" and having "otherwise complied." The lawsuit was filed this week in the U.S. District Court Northern District of California San Francisco Division. (news.cuna.org) You are invited to attend our 58th Annual Meeting & Convention – to be held April 14-16, 2016, at the beautiful Dover Downs Hotel & Casino. 2016 is a year to root for America. The Summer Olympics will be held in August and the presidential election in November. So, we thought it was fitting to have a patriotic theme for our 2016 Annual Meeting & Convention. Credit Unions help support middle-class Americans. Hooray for the “Red, White & CU“! Join us Thursday evening as we kick off our convention with our opening event. CUNA Mutual Group will again sponsor our “Decision-makers Reception.” You’ll have the opportunity to preview our exhibits in a relaxed setting at the beautiful Dover Downs Hotel & Casino. Our Young Professionals will have some fun and surprises in store for you. On Friday morning, Jim Kasch, Founder of Canidae Consulting and Member Intelligence Group, will present our General Session: “The Future is Here: Helping Your Credit Union Remain Relevant for Years to Come.” The breakout sessions on Friday afternoon include: • “The Virtual Model: Dealing With Member Ghosts (Members You Can’t See, But You Know They Are There)” • “View From The Beltway” • “Understanding Gen Y: It’s More Than Just Delivery Channels & Social Media” • “NCUA Supervisory Concerns for 2016 “ • “Keeping You Up At Night: Challenges for Credit Union Executives & Directors” and • “Building a Strong American Portfolio” Join us Friday evening for a luscious buffet dinner as only the chef at Dover Downs can prepare! This evening’s dinner will support the League’s Scholarship Fund. Our Scholarship Fund is used to award qualifying credit union staff and directors with funds to attend League and CUNA training sessions and conferences. We’ll have a 50/50 drawing and a grand prize for one lucky diner! On Saturday morning, Milton Hunt, President, Hunt International, will help us understand, prepare for, and get excited about the changing credit union environment. Our 58th Annual Business Meeting will follow, and conclude the convention. We hope you can join us! Additional information, including registration and hotel reservation forms, can be found on our website. NCUA NEWS Matz to Step down April 30 Debbie Matz, Chairman of the NCUA board since August 2009, announced plans to step down from her post on April 30, according to today’s press release. She was the eighth NCUA board chairman and served a total of 11 years at the NCUA. She was the only NCUA board member ever confirmed by the U.S. Senate for a second term. Her term ended on April 10, 2015. In addition to serving on the NCUA board, she represented the regulator on the Federal Financial Institutions Examination Council, which she chaired from 2011 to 2013. Matz has also served on the Financial Stability Oversight Council since its inception in 2010. “I am proud of all that the NCUA has accomplished to bring stability, advance growth and promote flexibility in our nation’s credit unions,” Matz said. “Through the hard work of credit union officials and NCUA staff, the credit union system rebounded mightily from the depths of the Great Recession. Virtually every metric indicates the credit union system today is strong and resilient.” Matz said she plans to take time off before pursuing new professional opportunities. Longer Exam Cycle on Hold? The fate of the 18-month examination cycle depends on who replaces NCUA Chairman Debbie Matz after she leaves the board April 30. Matz said in a recent letter to Rep. Frank Guinta (R-N.H.) that credit unions would not see exam cycle reg relief until the end of 2017. If the White House replaces Matz with Vice Chairman Rick Metsger, it's unclear if that timetable would change. Metsger declined to comment on whether his opinion on the topic differs from Matz’. NCUA Board Member J. Mark McWatters has said he would like to see an earlier return to an 18month exam cycle. Responding to a letter from more than two dozen U.S. House members urging NCUA to extend the examination cycle for well-run credit unions, Matz said the NCUA will be in a better position to consider an extended examination cycle once new processes and procedures are in place by the end of 2017. She cited the agency’s 2016 exam cycle and budget already being in place as one reason for a delay. In addition, the NCUA is in the process of updating call report and examination software platforms. CUNA President/CEO Jim Nussle thanked Matz for reiterating her commitment to developing a longer examination cycle for well-run credit unions. Nussle further welcomed her willingness to consider an extension beyond 18 months--itself an improvement to the current 12-month cycle instituted during the economic downturn. Lengthening the exam cycles for credit unions has been a top priority for CUNA. CUNA's examination and supervision subcommittee, chaired by Paul Gentile helped coordinate the letter spearheaded by House Representatives Guinta (R-NH) and Hinojosa (D- TX). Gentile is president/CEO of the Cooperative Credit Union Association. MBL Program Help from New Video A new video posted by the NCUA aims to provide credit unions with a clearer understanding of mem ber business lending opportunities. The video outlines the elements of an effective member business lending program. It also highlights how a well-developed program could benefit credit unions when the correct balance of people, processes and policies are in place. Designed to provide additional direction after the NCUA passed the MBL rule in February, the video also aims to help credit unions tailor their MBL programs to their strategic goals and members’ needs. The video can be accessed here. www.cutimes.com Financial Literacy Webinar Scheduled by NCUA The NCUA announced it would conduct a webinar that aims to help credit unions learn more about promoting financial literacy, financial inclusion and financial capability. “The Pathway to Financial Well-Being” was scheduled for March 30 at 2 p.m. Eastern time. The free webinar is part of the agency’s National Financial Literacy Month activities. The program will provide participants with valuable information on several topics, including: The link between financial literacy and financial well-being; The NCUA’s financial literacy resources; Building a successful financial literacy program based on credit union size and member demographics; and Improving financial literacy efforts through local and national partners. Registration for the webinar is required at this NCUA link. (www.cutimes.com) 2015 NCUA Annual Report Available The National Credit Union Administration (NCUA) highlighted the agency’s activities, policy initiatives and accomplishments in its 2015 annual report, released recently. The report also assesses the NCUA’s performance in meeting its strategic and agency priority goals and objectives. Additionally, the report contains assurances of the agency’s fulfillment of financial management laws and compliance requirements, as well as the complete audited financial statements of each of NCUA’s four permanent funds. Per the report, the agency grouped its initiatives and accomplishments into 10 broad categories. They are: Making 2015 “The Year of Regulatory Relief;” Modernizing regulations and programs to ensure continued strength; Ensuring the safety and soundness of the credit union system; Managing the Corporate Stabilization Fund; Helping credit unions of all types and sizes thrive; Expanding access to affordable financial services and protecting consumers; Enhancing the agency’s transparency and engaging stakeholders; Creating a diverse, highly skilled workforce; Being a good corporate citizen; and Shaping the future of NCUA and the credit union system. The report also provides detailed statistics illustrating the performance of federally insured credit unions in 2015 and over the past five years. (news.cuna.org) SYSTEM NEWS Not All Interns Are Doctors! Internships are mutually beneficial; building a better workforce and also connecting with Millennials. The Delaware Credit Union League realizes our credit unions require bright and talented employees to service their members. So we are partnering with the University of Delaware’s Career Services Center, during the Spring 2016 UD Internship & Job Drive. Our goal is to work with our credit unions to find qualified UD undergraduates and graduate students for internships and full-time job opportunities. Our Helpful Tips document will assist you with an internship program: Giving Your Internships Purpose What Type of Work Does an Intern Expect? Choosing the Right Length and Type of Internships Providing Compensation and/or Benefits Career fields of particular interest to UD students include: Nonprofit Administration Banking and Finance Management, Consulting and Human Resources Arts, Media, Marketing and Communications Technology Our Helpful Tips document and Internship Job Description form can be found on our website. To apply, please complete the form and return to Bernadette Hines by March 31st. She will coordinate posting the internship with the University of Delaware. Please contact Bernadette with any questions. The Delaware Credit Union League is looking forward to working with our credit unions to build your workforce with young, energetic interns who may transition to employment with your credit union. New Consumer Findings by CUNA Mutual Group and Filene Research Institute Address Investment Needs and Decision Dynamics More Than 69 Percent of New Middle Income Investors Will Seek Financial Advice at Some Point New consumer investment research released by CUNA Mutual Group and Filene Research Institute indicate a majority of hardworking consumers will seek financial guidance at critical times of their lives. More than 550 financial advisors and credit union program leaders attending CUNA Brokerage Services, Inc. (CBSI) FOCUS conference learned about decision dynamics that affect when and how consumers engage with a financial advisor. Topline results in Filene’s new research report and presentation, “Financial Preferences and Attributes of Middle-Income Investors,” show 69 percent of consumers want to engage in investment conversations when the timing is right, and 45 percent look for advice when their life circumstances change. However, more than 42 percent say they only talk to an advisor once a year or less, with approximately 19 percent never engaging with an advisor. “In a changing and uncertain economic environment, we see our work in the broader context of a person’s life,” said Jeff Bosco, senior vice president, Wealth Management, CUNA Mutual Group. “Our solutions must address customers’ needs today and support their vision for stronger financial security, helping them be more confident about their future. “This new research provides valuable insight for our advisors to understand what behavioral dynamics influence investment decisions for these consumers and how we can support their needs in setting and reaching their financial goals when they are ready,” added Bosco. Commissioned by CUNA Mutual Group, Filene’s research looked at consumers with household income ranging from $30,000 - $100,000 annually, with one in four consumers falling between the ages of 18-29. As credit unions look to attract new segments, this research provides insight into how investment services could attract new Gen Y members – a generation numbering more than 80 million people across the U.S. As the study indicates, while many of these investors look for digital investment services for basic needs or services, they prefer engaging a financial advisor for comfort and reassurance with investment decisions. “We help people invest and plan for their future – regardless of their financial standing. We focus on creating products and services that are simple, easy to understand and help hardworking Americans secure stronger financial futures,” said Bosco. For more information, view the report's executive summary. CUNA Mutual Group is the marketing name for CUNA Mutual Holding Company, a mutual insurance holding company, its subsidiaries and affiliates. Life, accident, health and annuity insurance products are issued by CMFG Life Insurance Company. Property and casualty insurance products are issued by CUMIS Insurance Society, Inc. Each insurer is solely responsible for the financial obligations under the policies and contracts it issues. Corporate headquarters are located in Madison, Wisconsin. Incident Planning - Protect Your Reputation Live Webinar from CUNA Mutual Group Register to join Ken Otsuka, CUNA Mutual Group Sr. Risk Management Consultant and Alex Ricardo, Beazley Group Breach Response Sales Executive, as they share key insights and the latest trends on cybersecurity on Wednesday, March 23 at 2:00 pm. During this session, these experts will help you understand how to build and test a cybersecurity incident plan. They will also cover: • Data breach insights • Regulatory environment • Three threat-level checklists • Tabletop testing Don't wait - register now! Can’t attend? Sign up here for an email link to the recording. FREE Credit Union Webinars Free learning opportunities abound from the comfort of your office chair. Join CUNA Strategic Services for these 60-minute informational sessions. While CUNA Strategic Services providers certainly have useful products and services for credit unions to use, they pride themselves in presenting webinars that are first and foremost educational and enlightening. March, 2016: • Mar 22: Navigating the NIST Cybersecurity Framework • Mar 23: Analyzing Critical Business Functions for Disaster Recovery • Mar 24: CU Mobile Apps: A Delivery Channel to Attract the Next Generation • Mar 29: Understanding Credit Reports and Scores • Mar 31: Hassle-Free Automated Account Switching Robbery Training: Before, During & After the Robbery March 22, 2016 from 5:30 pm - 7:30 pm @ League Training Room Robbery is a scary and dangerous experience. Credit Union staff must be ready to cope with it calmly and to avoid actions that might endanger staff or members. This one hour training program provides your staff with best practices before, during, and after the robbery to safely handle robbery situations. The training will cover various types of robberies, security and pro-active approaches, opening and closing procedures, hostage situations and what to do during a robbery. Who Should Attend This informative session is designed for frontline staff, member service representatives, branch management, and all personnel with responsibility for robbery awareness. Cost per attendee is only $75 each. Staff will have the opportunity to understand the role of law enforcement and what they expect from the credit union staff when they respond. Crime scene photos will be presented to discover what happens after the robbery and how law enforcement builds a successful prosecution. A certificate of completion will be issued for each attendee and forwarded to the credit union CEO/Manager. Registration Form Lending & Payment Security Did you know 38 million American households live paycheck to paycheck? That’s a third of all Americans who do not have a safety net to fall back on if the unexpected happens. Lending & Payment Security from CUNA Mutual Group helps safeguard those dreams with credit insurance and debt protection products that provide a financial safety net at times when members need it most. Explore the tools below and see the value of the lending products suite. Materials: • Infographic (Web): Keeping America Strong • Program Overview: Lending & Payment Security • Ad: Lending & Payment Security • Video: Helen Agnew customer success story • Video: Jerilyn Owen customer success story • Video: Kim Suckow customer success story COMPLIANCE Tips on Complying with Oct. 3 MLA Changes The NCUA has released guidance on how to comply with changes to the Department of Defense’s Military Lending Act (MLA). The guidance, Complying With Recent Changes to the MLA Regulation, was issued as a regulatory alert (16-RA-04). Starting Oct. 3, lenders will be required to determine the military status of all applicants for many forms of consumer credit. The MLA places certain protections over covered borrowers, including a cap on annual percentage rates. Compliance with related changes for credit card accounts will be required starting Oct. 3, 2017. The alert contains an enclosure that explains the types of credit that will be affected, the new consumer protections that will be provided and the steps credit unions will need to take to comply. One notable exception to the changes involves Payday Alternative Loans (PALs), which under the MLA, one application fee in a rolling 12-month period can be excluded from the military annual percentage rate. Compliance with most of the changes is required starting Oct. 3, and the NCUA will issue revised examination procedures covering these changes before that date. CUNA has released a final analysis of the rule, available here. (news.cuna.org) Complete CUNA Reg. Burden Study Available The Credit Union National Association’s (CUNA) groundbreaking regulatory burden study, as well as ancillary materials put together by CUNA, is now publicly available in its entirely. Conducted by Cornerstone Advisors, the study found that regulatory burden diverted $7.2 billion from services in 2014 alone. The report found that regulatory burden on credit unions caused $6.1 billion in regulatory costs and an additional $1.1 billion in lost revenue. The $6.1 billion alone represents 17% of operating expenses of the entire credit union system, or roughly $1 out of every $6 spent. CUNA Chief Policy Officer Bill Hampel said the study will be brought up to policymakers in the future at “every opportunity” and encouraged credit unions to use it to illustrate the cost of regulatory burden to officials that represent their communities. CUNA is working with Cornerstone Advisors to develop a calculator for member credit unions to generate their own regulatory burden estimates. (news.cuna.org) RegTraC Changes and Compliance Community CUNA Compliance Community is the new home of our just-enhanced CUNA RegTraC. In addition to a continuously updated regulatory resource that offers in-depth regulatory guides, supplements, articles, recordings and access to exclusive RegTraC live events; the community allows you to share ideas through discussion boards, access a file-sharing library of policies and procedures, receive daily CUNA CompBlog posts and more. Plus, soon you can participate in the new mentor program which pairs experienced compliance officers with new-to-the-scene compliance staff to ensure credit unions stay successful and in compliance. Explore the benefits of the all-new CUNA Compliance Community in this free tour. Please visit CUNA RegTraC to view following changes: Integrated Disclosure Rule & Flood Disaster Protection Act Supplement o The supplement content was integrated with the content found in the CUNA RegTraC Mortgage Lending Regulations book. Therefore, the supplement has been eliminated. Mortgage Lending Regulations Book o Higher-Priced Mortgage Loans have been updated to reflect the appraisal exemption requirements. o The small creditor exception is subject to change annually, the covered transaction and asset requirements have been updated to reflect the changes for 2016. o In accordance with Regulation C, the asset threshold exemption is subject to change annually. The exemption threshold will remain the same, dates have been updated to reflect the correct asset and data collection periods. o In accordance with Section 1026.32 of Regulation Z, the points and fees thresholds associated with high-cost mortgages are subject to change annually based on the percentage change to the Consumer Price Index. The Mortgage Lending Regulations Book has been updated to reflect these thresholds for 2016. Mortgage Lending Regulations Guide o Higher-Priced Mortgage Loans have been updated to reflect the appraisal exemption requirements. o The small creditor exception is subject to change annually, the covered transaction and asset requirements have been updated to reflect the changes for 2016. o In accordance with Section 1026.32 of Regulation Z, the points and fees thresholds associated with high-cost mortgages are subject to change annually based on the percentage change to the Consumer Price Index. The Mortgage Lending Regulations Guide has been updated to reflect these thresholds for 2016. Consumer Lending Regulations Book o In accordance with Section 1026.32 of Regulation Z, the points and fees thresholds associated with high-cost mortgages are subject to change annually based on the percentage change to the Consumer Price Index. The Consumer Lending Regulations Book has been updated to reflect these thresholds for 2016. CUNA Webinar Series on Sizzling Compliance Topics Experienced compliance professionals have the opportunity to continue educational development on the latest and most important topics with the Credit Union National Association’s upcoming compliance professional webinar series. The series, which launches March 23, is not only designed for experienced compliance professionals, but was determined by those professionals through a recent survey. Topics include: Regulation E: A deep dive into the world of error resolution and "card not present" transactions to determine credit union liability as well as Regulation E disclosure requirements and responsibilities for overdraft services; Right to Financial Privacy Act: The who, what, where, when and why of not only protecting members' privacy, but protecting a credit union's liability and reputation in the community; Credit Union Service Organizations (CUSOs): Knowledge of CUSOs, how they are regulated and the various ways they add value to credit unions and members; Field of Membership (FOM): Requirements of associational group, the key provisions of the rules and potential FOM violations. Also includes a closer look at the National Credit Union Administration's automatic approvals of 12 categories of associations that became effective July 6, 2015; Fair Lending Laws: A look at the Equal Credit Opportunity Act, Fair Housing Act and Home Mortgage Disclosure Act, with a heavier focus on recent rule changes that will affect the lending process. Discussion will include recent court cases and how to stay on the right side of these important laws; and Regulation D: Review the importance of monitoring excessive transactions on nontransaction accounts and learn the steps that must be taken to be compliant with Regulation D, how that translates to the membership and when exceptions are acceptable. DELAWARE NOTES Condolences… The Board and Staff of the Delaware Credit Union League extend their deepest sympathies to Pat Mahaney, League President, on the recent passing of his father, Joseph A. Mahaney. Joseph proudly served his country in the U.S. Army in Europe during World War II. He worked for Electric Hose & Rubber, and was Manager of their Credit Union. “Joe” later worked in security for the Winterthur Museum and at ICI Americas before retiring. He also served as an usher for many years at St. John the Beloved Church. Sympathies are also extended to Alice Smith, former League Communications & Governmental Affairs Director, on the passing of her mother, Charlotte Anne Atkinson. Charlotte taught Sunday School for over 30 years at St. Paul’s United Methodist Church, while raising three children. She also served as a Girl Scout leader for six years, and volunteered at the popular Christmas in Odessa tours. Our heartfelt sympathies go out to the families and friends of Joseph and Charlotte. LEADing the Way A successful, competitive credit union depends on bright and engaged staff to help grow and prosper. The Delaware Credit Union League’s professional educational opportunities are designed to help management, staff and board keep up with the latest regulations, membership needs and alternatives to improve targeted areas of their credit union. The CU LEAD Certificate program is designed for those staff, management and or volunteers that attend three (3) or more League educational classes, webinars or teleconferences in the calendar year, not including CUNA self-study courses. Two of the educational sessions must be a live, face to face training event. Bernadette Hines, DCUL Education Director, recently attended New Castle County School Employee FCU’s Annual Meeting at Christiana High School. Five LEAD Certificates were presented to staff for attending three or more education sessions offered by the Delaware Credit Union League in 2015. Stephanie Mitchell was the winner of the DCUL’s LEAD Certificate drawing and was presented with a $50 gift card to dinner and a movie. Bernadette Hines awards LEAD certificates to Terri Keene, NCCSEFCU CEO (pictured left), and Monica Dudley (pictured right). NCCSEFCU branch in Christiana High School. Handprints on the wall behind the teller line include, students, principals, staff of the credit union. EDUCATIONAL OPPORTUNITIES DCUL Seminars & Conferences The League is a primary resource for education for staff and volunteers in building skills and knowledge required to keep credit unions competitive in the financial services industry. Please visit our website for details on upcoming educational opportunities. DCUL Distance Learning The creeping complexity of regulatory burden and the pressures of managing tight margins make it increasingly difficult for credit unions to ensure their staff and volunteers are well-informed. To help overcome these obstacles, the League includes webinars and teleconferences among its many distance learning opportunities. Please visit our website for more details, and a schedule of upcoming sessions. Find Additional Education Opportunities in the Meetings Reminder CU System Section of this newsletter! CUNA and CUNA Webinars CUNA offers hundreds of online training events that make it easy for you to learn right at your desk. Whether you are looking for a beginner course or want a comprehensive understanding on a specific topic, CUNA webinars, audio conferences and eSchools have what you need. Click here for updates on compliance, operations, lending topics and more! Career Opportunities in Other States Senior Executive/Credit Union Manager Cecil County School Employees’ Federal Credit Union is seeking a senior executive to replace our retiring manager. The board of directors is in search of an individual with a well-rounded fundamental understanding of credit union operations to include lending and financial analysis. The ideal candidate will have five plus years of executive leadership within a financial institution with proven management and board relation experience. An Associate/Bachelor’s degree is strongly preferred. This position offers a competitive salary, based on experience, plus a benefits package. Send resume with salary requirements by March 31, 2016 to [email protected] with the words “Manager Resume” in title. Chief Executive Officer Sarasota Municipal Employees Credit Union, a $28 million credit union, celebrating their 65th anniversary serving the Sarasota community, is launching a search for a Chief Executive Officer (CEO). The new CEO will succeed their retiring CEO who has successfully lead the credit union for over 19 years. The successive CEO will have solid financial and technology aptitude and a focus on superior service. Sustaining a strong values-based culture of collaboration, professionalism, caring for members and staff is essential. Collaborative relationship building is expected with the board, peers, direct reports, and business partners as is a focus on continuous learning, employee development and coaching, leadership development, futuristic thinking, and goal orientation. As CEO of this well-run organization, partnering with the board in strategic growth opportunities, leading a dynamic organization, and leveraging the organization’s competitive advantage will be crucial. The successful candidate will have a minimum of five years of executive level experience in financial services of a successful credit union or community bank and a bachelor’s degree in business or related field or equivalent experience. Please include reference number 1012 when applying. Contact: Carmela McDermott, Vice President, at 832-200-8711 or email [email protected]. President/CEO Minnco Credit Union, located in Cambridge, Minnesota, with over $230 million in assets, is in search of a new President/CEO to replace their retiring leader. The board of directors is seeking a proven executive that is well versed in credit union operations including, but not limited to: lending, investments, accounting/finance, and marketing. This individual will build upon a financially sound foundation and bring a new vision to the organization to promote long term growth. The board will charge this newly appointed executive not only with leading strategically and tactically, but also with promoting the organization and being the face of the credit union in the community they serve. Successful candidate will have a strong passion for the credit union movement and have a proven ability to lead through innovation. Exceptional relationship management skills and the ability to build communication bridges are critical in this role. Ten plus years of management experience within a financial institution and a bachelor’s degree is required. Please include reference number 1004 when applying. Contact: Marcus Cotton, VP Executive Recruiting, at 832-200-8714 or email [email protected]. President/CEO Rocket Federal Credit Union, located in McGregor, Texas with over $16 million is assets, is seeking a new President/CEO as their executive leader prepares to retire. The board of directors is in search of an individual with a well-rounded fundamental understanding of credit union operations. In additional to ensuring efficient credit union operations, the board will charge this individual with being the voice of the credit union within this growing community and promoting business development and marketing initiatives. As a directive from the board, the successful candidate will be looked upon to develop and promote a growth strategy to enhance the credit union’s reach. RFCU prides itself on the member contact they provide; therefore, a strong customer service oriented executive is desired for this position. Five plus years of credit union management experience is required. Please include reference number 1008 when applying. Contact: Marcus Cotton, VP Executive Recruiting, at 832-200-8714 or email [email protected]. Chief Lending Officer Members Choice Credit Union located in Houston, Texas and approaching $500 million in assets, is in search of a dynamic lending executive to serve as their Chief Lending Officer. Reporting directly to the President/CEO, this individual will be responsible for establishing the strategic direction of loan operations for the credit union, and building a cohesive team between consumer, real estate, and small business lending. Successful candidate will have an extensive background in credit and underwriting, as well as a proven ability to drive sustainable loan volume. A philosophy of open communication is paramount in this role, along with the ability to transcend a strategic vision into operational success. The ideal candidate will be a strong coach/mentor, possess a foundation in consumer & mortgage lending, and have 10 plus years of lending experience in a leadership capacity for a financial institution. Please include reference number 1010 when applying. Contact: Marcus Cotton, VP Executive Recruiting, at 832-200-8714 or email [email protected]. Mortgage Underwriter Aberdeen Proving Ground FCU is looking for a highly qualified experienced Mortgage Underwriter to join their team! Under the direction of the Mortgage Operations Manager and the Vice President of Mortgage Lending, this position is responsible for underwriting residential mortgages in a timely and accurate manner in compliance with all applicable regulatory, internal, mortgage insurance and investor guidelines. Working under limited supervision with significant independent judgment, this position conducts careful risk analysis on mortgages and exercises judgment based on experience to approve, or deny loan files ensuring they meet the various loan program requirements. Contact: Brenda Comer at [email protected] regarding your interest, or apply online at www.apgfcu.com/careers. Sr. Member Service Specialist Aberdeen Proving Ground FCU is searching for a Senior Member Service Specialist. Under the direction of the Branch Manager, the ideal candidate will develop business through the promotion of Credit Union products and services to new and existing members, and uncover member needs through personal contact and cross-sell products to assist Branch Operations attain 28% of the annual retail lending plan. The qualified applicant will also perform a variety of savings-related services and loan related duties either in person or by telephone; and assist Branch Management in developing and implementing annual business plan and nurture strong member orientation among staff. Additional duties include supervising branch staff and coordinating daily workflow. For more details, and to apply for the position, please visit Aberdeen Proving Ground Federal Credit Union’s Opportunities page. Position Sought Executive / Leadership Position Highly qualified individual seeks to secure a leadership position in an organization where I can help to create and implement business strategies that deliver consistent and predictable results for the credit union, members, and other stakeholders while enhancing the local communities they serve. No project too big, no detail too small! Being number two has never been good enough. I am a creative and highly motivated leader with the ability to both develop and execute core business strategies. My detailed organizational skills, with emphasis on teamwork and accountability, have been key ingredients to the overall success of the business units I have worked in and managed. I have successfully managed sales process, expenses, goal and revenue planning, staff selection, operational integrity, employee development, and performance planning. I have a solid foundation in loan and deposit portfolio growth initiatives, including acquisition and retention strategies for new and future members. My experience in new product development and launch, coupled with my sales management skills and operational integrity allowed me to develop strategies to ensure member service and employee engagement ensured business referrals across all business lines. Interested parties may contact Carole Langiu, and ask for Resume #031516. The Delaware League keeps resumes of individuals currently seeking employment within the credit union system on file. If you would like to have your inquiry posted on this site, please send your resume via e-mail to Carole Langiu ([email protected]), or fax it to (302) 322-9354. All inquiries will be posted for one month. Posting of an inquiry does not indicate League endorsement. Credit unions may request the resume from an inquiry posting by calling the League at (302) 322-9341 and asking for the resume by the number given. TOGETHER is published on the 1st and 15th of each month by the Delaware Credit Union League, 4 Quigley Boulevard, New Castle, DE 19720. Information to be published and subscription requests should be sent to newsletter editor Carole Langiu at [email protected]. Upcoming Events Robbery Training – March 22, 2016 Click here for more information! DCUL Annual Meeting & Convention – April 14 – 16, 2016 Dover Downs Hotel & Casino Click here for more information! BSA Basic Overview – May 10, 2016 Presented by André Lucas, Compliance Director, MD DC CU Association Click here for more information! BSA Training – May 11, 2016 Presented by André Lucas, Compliance Director, MD DC CU Association Click here for more information! At the League in March 2016 All events are held at the League office unless otherwise noted. QuickBites (QB) Teleconferences sessions: 11:00 – Noon, unless noted. Webinars are 90 minutes. Details for QuickBites, Webinars, and other training opportunities on our website: http://www.dcul.org/education-and-training/distant-learning/ 6 7 1 2 8 QB: Understanding ALM Sensitivity Analysis Webinar: Credit Reporting Guidelines, Rules & Best Practices: FCRA & FACT Act 13 14 15 QB: Notary Public Training Webinar: Auditing for TRID Compliance 20 21 22 Webinar: The CFPB’s 4Ds of Fair Lending: Deceptive Marketing, Debt Traps, Dead Ends & Discrimination 27 28 CU Rates Due to League DCUL Annual Meeting DEADLINES: 3/14: Early Bird Pricing: Registration& Rooms 3/15: Volunteer & Professional of the Year Nominations 29 Webinar: Hot Topics in Social Media Strategies: Techniques & Trends for Credit Unions 3 Webinar: How to Complete & File UCC-1 Financing Statements 4 5 9 Webinar: What Directors Should Know About CECL,ALLL & New Credit Impairment Standards 10 Webinar: Determining Cash Flow from personal Tax Returns, Part 2: Schedules E & F 11 12 16 Webinar: Flood Insurance Compliance Update & FAQs 17 18 19 23 Webinar: Outsourcing Tech Services: Regulations, Examiner Expectations, & Actions for Vendor Management 30 24 25 26 Webinar: Creating a Consumer Lending Machine: Products, Concepts & Strategies 4:00 pm League Board Meeting Webinar: Your Member has Filed Bankruptcy: Now What? League Closed 31 Webinar: Developing Your Same-Day ACH Game Plan Complete List of Compliance Deadlines at http://de.leagueinfosight.com/2014_Compliance_Calendar_44273.html. Password Required